@microsoft/omnichannel-chat-widget 0.1.0-main.1a61ea0 → 0.1.0-main.1e0880a

package/lib/esm/components/livechatwidget/common/getGeneralStylesForButton.js

@@ -2,7 +2,6 @@ import { shouldShowChatButton, shouldShowProactiveChatPane } from "../../../cont
 import { defaultLiveChatWidgetGeneralStyles } from "./defaultStyles/defaultLiveChatWidgetGeneralStyles";
 export const getGeneralStylesForButton = state => {
   let generalStylesForButton = defaultLiveChatWidgetGeneralStyles;
-
   if (!shouldShowChatButton(state) && !shouldShowProactiveChatPane(state)) {
     generalStylesForButton = Object.assign({}, defaultLiveChatWidgetGeneralStyles, {
       boxShadow: "0px 0px 2px rgba(0, 0, 0, 0.16), 0px 4px 8px rgba(0, 0, 0, 0.12)",
@@ -12,6 +11,5 @@ export const getGeneralStylesForButton = state => {
       padding: "0.5"
     });
   }
-
   return generalStylesForButton;
 };

package/lib/esm/components/livechatwidget/common/initCallingSdk.js

@@ -1,6 +1,7 @@
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const initCallingSdk = async (chatSDK, setVoiceVideoCallingSDK) => {
   try {
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -8,20 +9,20 @@ export const initCallingSdk = async (chatSDK, setVoiceVideoCallingSDK) => {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
       const callingSDK = await chatSDK.getVoiceVideoCalling();
       setVoiceVideoCallingSDK(callingSDK);
+      TelemetryHelper.logCallingEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.CallingSDKLoadSuccess
+      });
       return true;
     }
-
     return false;
   } catch (error) {
-    if (error !== "Voice and video call is not enabled") {
-      TelemetryHelper.logCallingEvent(LogLevel.ERROR, {
-        Event: TelemetryEvent.CallingSDKLoadFailed,
-        ExceptionDetails: {
-          exception: error
-        }
-      });
-    }
-
+    TelemetryHelper.logCallingEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.CallingSDKLoadFailed,
+      ExceptionDetails: {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        exception: error.message
+      }
+    });
     return false;
   }
 };

package/lib/esm/components/livechatwidget/common/initConfirmationPropsComposer.js

@@ -1,14 +1,13 @@
 import { defaultConfirmationPaneLocalizedTexts } from "../../confirmationpanestateful/common/defaultProps/defaultConfirmationPaneLocalizedTexts";
 export const initConfirmationPropsComposer = props => {
   var _props$confirmationPa, _props$footerProps, _props$footerProps$co, _props$footerProps2, _props$footerProps2$c, _props$confirmationPa2;
-
-  const confirmationPanelocalizedTexts = { ...defaultConfirmationPaneLocalizedTexts,
+  const confirmationPanelocalizedTexts = {
+    ...defaultConfirmationPaneLocalizedTexts,
     ...(props === null || props === void 0 ? void 0 : (_props$confirmationPa = props.confirmationPaneProps) === null || _props$confirmationPa === void 0 ? void 0 : _props$confirmationPa.confirmationPaneLocalizedTexts)
   };
   let confirmationPaneInputs;
   const emailTranscriptDisabled = ((_props$footerProps = props.footerProps) === null || _props$footerProps === void 0 ? void 0 : (_props$footerProps$co = _props$footerProps.controlProps) === null || _props$footerProps$co === void 0 ? void 0 : _props$footerProps$co.hideEmailTranscriptButton) ?? false;
   const downloadTranscriptDisabled = ((_props$footerProps2 = props.footerProps) === null || _props$footerProps2 === void 0 ? void 0 : (_props$footerProps2$c = _props$footerProps2.controlProps) === null || _props$footerProps2$c === void 0 ? void 0 : _props$footerProps2$c.hideDownloadTranscriptButton) ?? false;
-
   if (!emailTranscriptDisabled && !downloadTranscriptDisabled) {
     confirmationPaneInputs = {
       title: confirmationPanelocalizedTexts.CLOSE_CONFIRMATION_DIALOG_TITLE_FOR_EMAIL_AND_DOWNLOAD_TRANSCRIPT_ENABLED,
@@ -30,8 +29,8 @@ export const initConfirmationPropsComposer = props => {
       description: confirmationPanelocalizedTexts.CLOSE_CONFIRMATION_DIALOG_DESCRIPTION_DEFAULT
     };
   }
-
-  const confirmationPaneProps = { ...props.confirmationPaneProps,
+  const confirmationPaneProps = {
+    ...props.confirmationPaneProps,
     controlProps: {
       titleText: confirmationPaneInputs.title,
       subtitleText: confirmationPaneInputs.description,

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -1,10 +1,13 @@
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { createStore } from "botframework-webchat";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostChatSurveyMode";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
 import attachmentProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware";
-import { changeLanguageCodeFormatForWebChat } from "../../../common/utils";
+import { addDelayInMs, changeLanguageCodeFormatForWebChat } from "../../../common/utils";
 import channelDataMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware";
 import { createActivityMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware";
 import createAttachmentMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware";
@@ -14,6 +17,7 @@ import createConversationEndMiddleware from "../../webchatcontainerstateful/webc
 import createDataMaskingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware";
 import { createMarkdown } from "./createMarkdown";
 import createMaxMessageSizeValidator from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator";
+import { createWebChatTelemetry } from "../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger";
 import { defaultAttachmentProps } from "../../webchatcontainerstateful/common/defaultProps/defaultAttachmentProps";
 import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
@@ -23,62 +27,89 @@ import htmlPlayerMiddleware from "../../webchatcontainerstateful/webchatcontroll
 import htmlTextMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware";
 import preProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware";
 import sanitizationMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware";
-import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { createCardActionMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware";
+import createMessageTimeStampMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware";
+import { Constants } from "../../../common/Constants";
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21;
-
-  const localizedTexts = { ...defaultMiddlewareLocalizedTexts,
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
+  const localizedTexts = {
+    ...defaultMiddlewareLocalizedTexts,
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.localizedTexts)
   };
-  const disableNewLineMarkdownSupport = ((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.disableNewLineMarkdownSupport) ?? defaultWebChatContainerStatefulProps.disableNewLineMarkdownSupport; // eslint-disable-next-line @typescript-eslint/no-non-null-assertion
-
+  const disableNewLineMarkdownSupport = ((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.disableNewLineMarkdownSupport) ?? defaultWebChatContainerStatefulProps.disableNewLineMarkdownSupport;
+  // eslint-disable-next-line @typescript-eslint/no-non-null-assertion
   const markdown = createMarkdown(((_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.disableMarkdownMessageFormatting) ?? defaultWebChatContainerStatefulProps.disableMarkdownMessageFormatting, disableNewLineMarkdownSupport);
   const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode; // Initialize Web Chat's redux store
+  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
 
+  // Initialize Web Chat's redux store
   let webChatStore = WebChatStoreLoader.store;
-
   if (!webChatStore) {
     var _state$domainStates$l5, _state$domainStates$l6, _state$domainStates$l7, _props$webChatContain6;
-
     const conversationEndCallback = async () => {
       var _props$webChatContain4, _props$webChatContain5;
-
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.ConversationEndedThreadEventReceived,
+        Description: "Conversation is ended by agent side or by timeout."
+      });
       if ((props === null || props === void 0 ? void 0 : (_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : (_props$webChatContain5 = _props$webChatContain4.renderingMiddlewareProps) === null || _props$webChatContain5 === void 0 ? void 0 : _props$webChatContain5.hideSendboxOnConversationEnd) !== false) {
         setWebChatStyles(styles => {
-          return { ...styles,
+          return {
+            ...styles,
             hideSendBox: true
           };
         });
       }
-
-      if (isPostChatEnabled === "true" && postChatSurveyMode === PostChatSurveyMode.Embed) {
+      if (isPostChatEnabled === "true") {
+        if (postChatSurveyMode === PostChatSurveyMode.Embed) {
+          WebChatStoreLoader.store = null;
+          dispatch({
+            type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+            payload: ConversationState.PostchatLoading
+          });
+          await addDelayInMs(Constants.PostChatLoadingDurationInMs);
+          const loadPostChatEvent = {
+            eventName: BroadcastEvent.LoadPostChatSurvey
+          };
+          BroadcastService.postMessage(loadPostChatEvent);
+        } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
+          dispatch({
+            type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+            payload: ConversationState.InActive
+          });
+        }
+      } else {
         dispatch({
-          type: LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT,
-          payload: true
+          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: ConversationState.InActive
         });
         dispatch({
-          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-          payload: ConversationState.Loading
+          type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
+          payload: true
         });
-        await setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
       }
-
       dispatch({
         type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
         payload: undefined
       });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
     };
-
-    webChatStore = createStore({}, //initial state
-    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.allowedFileExtensions, (_state$domainStates$l6 = state.domainStates.liveChatConfig) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.maxUploadFileSize, localizedTexts), channelDataMiddleware, createConversationEndMiddleware(conversationEndCallback), createDataMaskingMiddleware((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : _state$domainStates$l7.DataMaskingInfo), gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware, createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware, // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    webChatStore = createStore({},
+    //initial state
+    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.allowedFileExtensions, (_state$domainStates$l6 = state.domainStates.liveChatConfig) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.maxUploadFileSize, localizedTexts), channelDataMiddleware, createConversationEndMiddleware(conversationEndCallback), createDataMaskingMiddleware((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : _state$domainStates$l7.DataMaskingInfo), createMessageTimeStampMiddleware, gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware, createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware,
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain6 = props.webChatContainerProps) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.storeMiddlewares) ?? []));
     WebChatStoreLoader.store = webChatStore;
-  } // Initialize the remaining Web Chat props
-
+  }
 
-  const webChatProps = { ...defaultWebChatContainerStatefulProps.webChatProps,
+  // Initialize the remaining Web Chat props
+  const webChatProps = {
+    ...defaultWebChatContainerStatefulProps.webChatProps,
     dir: state.domainStates.globalDir,
     locale: changeLanguageCodeFormatForWebChat(getLocaleStringFromId((_state$domainStates$l8 = state.domainStates.liveChatConfig) === null || _state$domainStates$l8 === void 0 ? void 0 : (_state$domainStates$l9 = _state$domainStates$l8.ChatWidgetLanguage) === null || _state$domainStates$l9 === void 0 ? void 0 : _state$domainStates$l9.msdyn_localeid)),
     store: webChatStore,
@@ -89,7 +120,9 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
     avatarMiddleware: (_props$webChatContain15 = props.webChatContainerProps) !== null && _props$webChatContain15 !== void 0 && (_props$webChatContain16 = _props$webChatContain15.renderingMiddlewareProps) !== null && _props$webChatContain16 !== void 0 && _props$webChatContain16.disableAvatarMiddleware ? undefined : createAvatarMiddleware((_state$domainStates$r5 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r5 === void 0 ? void 0 : _state$domainStates$r5.avatarStyleProps, (_state$domainStates$r6 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r6 === void 0 ? void 0 : _state$domainStates$r6.avatarTextStyleProps),
     groupActivitiesMiddleware: (_props$webChatContain17 = props.webChatContainerProps) !== null && _props$webChatContain17 !== void 0 && (_props$webChatContain18 = _props$webChatContain17.renderingMiddlewareProps) !== null && _props$webChatContain18 !== void 0 && _props$webChatContain18.disableGroupActivitiesMiddleware ? undefined : (_defaultWebChatContai2 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.groupActivitiesMiddleware,
     typingIndicatorMiddleware: (_props$webChatContain19 = props.webChatContainerProps) !== null && _props$webChatContain19 !== void 0 && (_props$webChatContain20 = _props$webChatContain19.renderingMiddlewareProps) !== null && _props$webChatContain20 !== void 0 && _props$webChatContain20.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai3 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.typingIndicatorMiddleware,
-    ...((_props$webChatContain21 = props.webChatContainerProps) === null || _props$webChatContain21 === void 0 ? void 0 : _props$webChatContain21.webChatProps)
+    onTelemetry: createWebChatTelemetry(),
+    cardActionMiddleware: createCardActionMiddleware(((_props$webChatContain21 = props.webChatContainerProps) === null || _props$webChatContain21 === void 0 ? void 0 : _props$webChatContain21.botMagicCode) || undefined),
+    ...((_props$webChatContain22 = props.webChatContainerProps) === null || _props$webChatContain22 === void 0 ? void 0 : _props$webChatContain22.webChatProps)
   };
   return webChatProps;
 };

package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js

@@ -1,78 +1,155 @@
 import "regenerator-runtime/runtime";
-import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { Constants } from "../../../common/Constants";
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
-import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { handleAuthentication, removeAuthTokenProvider } from "./authHelper";
 
-const getChatReconnectContext = async (chatSDK, reconnectId) => {
-  try {
-    if (reconnectId) {
-      const chatReconnectOptionalParams = {
-        reconnectId: reconnectId
-      };
-      return await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext(chatReconnectOptionalParams));
-    } else {
-      return await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext());
-    }
-  } catch (ex) {
-    TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
-      Event: TelemetryEvent.GetChatReconnectContextSDKCallFailed,
-      ExceptionDetails: {
-        exception: ex
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const getChatReconnectContext = async (chatSDK, chatConfig, getAuthToken, isReconnectEnabled, reconnectId) => {
+  if (isReconnectEnabled) {
+    try {
+      if (reconnectId) {
+        const chatReconnectOptionalParams = {
+          reconnectId: reconnectId
+        };
+        return await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext(chatReconnectOptionalParams));
+      } else {
+        // set auth token to chat sdk to get reconnectId for auth chat
+        await handleAuthentication(chatSDK, chatConfig, getAuthToken);
+        const reconnectChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext());
+        // remove auth token after reconnectId is fetched
+        // this will be reset later at start chat
+        removeAuthTokenProvider(chatSDK);
+        return reconnectChatContext;
       }
-    });
+    } catch (ex) {
+      TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.GetChatReconnectContextSDKCallFailed,
+        ExceptionDetails: {
+          exception: ex
+        }
+      });
+    }
   }
-
   return null;
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+};
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
-  var _props$reconnectChatP, _props$reconnectChatP2;
-
-  if ((_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.isReconnectEnabled && (_props$reconnectChatP2 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP2 !== void 0 && _props$reconnectChatP2.authClientFunction // TODO: Implement this after storage is in place
-
-  /* && !isLoadWithState() */
-  ) {
-    const previousActiveSessionResponse = await getChatReconnectContext(chatSDK);
-
+  var _props$chatConfig, _props$reconnectChatP;
+  let authClientFunction = undefined;
+  if ((_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && _props$chatConfig.LiveChatConfigAuthSettings) {
+    var _props$chatConfig2, _props$chatConfig2$Li;
+    authClientFunction = ((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Li = _props$chatConfig2.LiveChatConfigAuthSettings) === null || _props$chatConfig2$Li === void 0 ? void 0 : _props$chatConfig2$Li.msdyn_javascriptclientfunction) ?? undefined;
+  }
+  if ((_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.isReconnectEnabled && authClientFunction
+  // TODO: Implement this after storage is in place
+  /* && !isLoadWithState() */) {
+    var _props$reconnectChatP2;
+    const previousActiveSessionResponse = await getChatReconnectContext(chatSDK, props.chatConfig, props.getAuthToken, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.isReconnectEnabled);
     if (previousActiveSessionResponse && previousActiveSessionResponse.reconnectId) {
       return previousActiveSessionResponse.reconnectId;
     }
   }
-
   return undefined;
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+};
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const handleUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, isReconnectEnabled, reconnectId, initStartChat, redirectInSameWindow) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, chatConfig, getAuthToken, isReconnectEnabled, reconnectId);
+  if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, initStartChat, redirectInSameWindow);
+  } else {
+    await setReconnectIdAndStartChat(chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, reconnectId, initStartChat);
+  }
+};
 
-const handleUnauthenticatedReconnectChat = async (dispatch, reconnectId, initStartChat) => {
-  const reconnectAvailabilityResponse = await getChatReconnectContext(reconnectId);
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const startUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, isReconnectEnabled, reconnectId, initStartChat) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, chatConfig, getAuthToken, isReconnectEnabled, reconnectId);
+  if (!shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await setReconnectIdAndStartChat(chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, reconnectId, initStartChat);
+  }
+};
 
-  if (reconnectAvailabilityResponse && reconnectAvailabilityResponse.redirectURL) {
-    redirectPage(reconnectAvailabilityResponse.redirectURL);
-  } else {
-    const optionalParams = {
-      reconnectId: reconnectId
-    };
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const setReconnectIdAndStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, reconnectId, initStartChat) => {
+  const startUnauthenticatedReconnectChat = {
+    eventName: BroadcastEvent.StartUnauthenticatedReconnectChat
+  };
+  BroadcastService.postMessage(startUnauthenticatedReconnectChat);
+  const optionalParams = {
+    reconnectId: reconnectId
+  };
+  dispatch({
+    type: LiveChatWidgetActionType.SET_RECONNECT_ID,
+    payload: reconnectId
+  });
+  dispatch({
+    type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+    payload: ConversationState.Loading
+  });
+  await initStartChat(chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, optionalParams);
+};
+const redirectPage = (redirectURL, redirectInSameWindow) => {
+  const redirectPageRequest = {
+    eventName: BroadcastEvent.RedirectPageRequest,
+    payload: {
+      redirectURL: redirectURL
+    }
+  };
+  BroadcastService.postMessage(redirectPageRequest);
+  if (redirectInSameWindow) {
+    window.location.href = redirectURL;
+  }
+};
+const shouldRedirectOrStartNewChat = reconnectAvailabilityResponse => {
+  return reconnectAvailabilityResponse && !reconnectAvailabilityResponse.reconnectId;
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const startNewChatEmptyRedirectionUrl = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, initStartChat) => {
+  const startUnauthenticatedReconnectChat = {
+    eventName: BroadcastEvent.StartUnauthenticatedReconnectChat
+  };
+  BroadcastService.postMessage(startUnauthenticatedReconnectChat);
+  // Getting PreChat Survey Context
+  const parseToJson = false;
+  const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
+  if (preChatSurveyResponse) {
     dispatch({
-      type: LiveChatWidgetActionType.SET_RECONNECT_ID,
-      payload: reconnectId
+      type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
+      payload: preChatSurveyResponse
     });
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Prechat
+    });
+  } else {
     dispatch({
       type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: ConversationState.Loading
     });
-    await initStartChat(optionalParams);
+    await initStartChat(chatSDK, chatConfig, getAuthToken, dispatch, setAdapter);
   }
 };
 
-const redirectPage = newUrl => {
-  const data = {
-    messageName: Constants.redirectPageRequest,
-    newUrl: newUrl
-  };
-  window.parent.postMessage(data, "*");
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const handleRedirectUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, initStartChat, isReconnectEnabled, reconnectId, redirectInSameWindow) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, chatConfig, getAuthToken, isReconnectEnabled, reconnectId);
+  if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, initStartChat, redirectInSameWindow);
+  }
 };
 
-export { getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat };
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const redirectOrStartNewChat = async (reconnectAvailabilityResponse, chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, initStartChat, redirectInSameWindow) => {
+  if (reconnectAvailabilityResponse.redirectURL) {
+    redirectPage(reconnectAvailabilityResponse.redirectURL, redirectInSameWindow);
+  } else {
+    await startNewChatEmptyRedirectionUrl(chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, initStartChat);
+  }
+};
+export { getChatReconnectContext, getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat, startUnauthenticatedReconnectChat, handleRedirectUnauthenticatedReconnectChat };

package/lib/esm/components/livechatwidget/common/registerTelemetryLoggers.js

@@ -1,38 +1,40 @@
-import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { RegisterLoggers, TelemetryManager } from "../../../common/telemetry/TelemetryManager";
+import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { defaultAriaConfig } from "../../../common/telemetry/defaultConfigs/defaultAriaConfig";
 import { defaultInternalTelemetryData } from "../../../common/telemetry/defaultConfigs/defaultTelemetryInternalData";
 import { defaultTelemetryConfiguration } from "../../../common/telemetry/defaultConfigs/defaultTelemetryConfiguration";
-import packageInfo from "@microsoft/omnichannel-chat-sdk/package.json";
 export const registerTelemetryLoggers = (props, dispatch) => {
   var _props$liveChatContex, _props$liveChatContex2;
-
-  const telemetryConfig = { ...defaultTelemetryConfiguration,
+  const telemetryConfig = {
+    ...defaultTelemetryConfiguration,
     ...props.telemetryConfig
   };
-
   if ((_props$liveChatContex = props.liveChatContextFromCache) !== null && _props$liveChatContex !== void 0 && (_props$liveChatContex2 = _props$liveChatContex.domainStates) !== null && _props$liveChatContex2 !== void 0 && _props$liveChatContex2.telemetryInternalData) {
     var _props$liveChatContex3, _props$liveChatContex4;
-
     TelemetryManager.InternalTelemetryData = (_props$liveChatContex3 = props.liveChatContextFromCache) === null || _props$liveChatContex3 === void 0 ? void 0 : (_props$liveChatContex4 = _props$liveChatContex3.domainStates) === null || _props$liveChatContex4 === void 0 ? void 0 : _props$liveChatContex4.telemetryInternalData;
   } else {
-    let telemetryData = { ...defaultInternalTelemetryData,
+    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$chatSDK3, _props$chatSDK3$omnic;
+    let telemetryData = {
+      ...defaultInternalTelemetryData,
       telemetryConfig: Object.assign({}, defaultTelemetryConfiguration, telemetryConfig),
       ariaConfig: Object.assign({}, defaultAriaConfig, telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.ariaConfigurations)
     };
-
     if (props.chatConfig) {
       telemetryData = TelemetryHelper.addChatConfigDataToTelemetry(props === null || props === void 0 ? void 0 : props.chatConfig, telemetryData);
     }
-
     telemetryData = TelemetryHelper.addWidgetDataToTelemetry(telemetryConfig, telemetryData);
-    telemetryData.OCChatSDKVersion = packageInfo.version;
+    telemetryData.OCChatSDKVersion = telemetryConfig.OCChatSDKVersion ?? "0.0.0-0";
+    telemetryData.chatComponentVersion = telemetryConfig.chatComponentVersion ?? "0.0.0-0";
+    telemetryData.chatWidgetVersion = telemetryConfig.chatWidgetVersion ?? "0.0.0-0";
+    telemetryData.orgId = (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId;
+    telemetryData.widgetId = (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId;
+    telemetryData.orgUrl = (_props$chatSDK3 = props.chatSDK) === null || _props$chatSDK3 === void 0 ? void 0 : (_props$chatSDK3$omnic = _props$chatSDK3.omnichannelConfig) === null || _props$chatSDK3$omnic === void 0 ? void 0 : _props$chatSDK3$omnic.orgUrl;
+    TelemetryManager.InternalTelemetryData = telemetryData;
     dispatch({
       type: LiveChatWidgetActionType.SET_TELEMETRY_DATA,
       payload: telemetryData
     });
   }
-
   RegisterLoggers();
 };

package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -1,20 +1,24 @@
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { ConversationState } from "../../../contexts/common/ConversationState"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-export const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, loadSurvey) => {
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat) => {
   try {
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const context = await chatSDK.getPostChatSurveyContext();
-    TelemetryHelper.logSDKEvent(LogLevel.INFO, {
-      Event: TelemetryEvent.PostChatContextCallSucceed,
-      Description: "Postchat context call succeed."
-    });
-    dispatch({
-      type: LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
-      payload: context
-    });
+    if (!persistedChat) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      const context = await chatSDK.getPostChatSurveyContext();
+      TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.PostChatContextCallSucceed,
+        Description: "Postchat context call succeed."
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
+        payload: context
+      });
+    }
   } catch (ex) {
     TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
       Event: TelemetryEvent.PostChatContextCallFailed,
@@ -23,18 +27,12 @@ export const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, loadSur
       }
     });
   }
-  /* -true:   setPostChatContextAndLoadSurvey is called after passing all checks from ConfirmationPane and endChatMiddleware in usual scenario.
-     -false:  Below if condition is needed for multi-tab scenarios. So when agent ends a chat and customer has opened chat in multiple tabs,  
-              all tabs should show post chat survey as per existing functionality. But when an agent end a conversation, Omnichannel SDK 
-              getPostChatSurveyContext returns as invalid conversation. To avoid that, caching the survey url is needed after chat starts and 
-              in this case loadSurvey is false 
-  */
 
-
-  if (loadSurvey) {
+  // eslint-disable-next-line @typescript-eslint/no-unused-vars
+  BroadcastService.getMessageByEventName("LoadPostChatSurvey").subscribe(msg => {
     dispatch({
       type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: ConversationState.Postchat
     });
-  }
+  });
 };

package/lib/esm/components/livechatwidget/common/shareObservable.js

@@ -0,0 +1,35 @@
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export function shareObservable(observable) {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let observers = [];
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let subscription;
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  return new window.Observable(observer => {
+    if (!subscription) {
+      subscription = observable.subscribe({
+        complete() {
+          observers.forEach(observer => observer.complete());
+        },
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        error(err) {
+          observers.forEach(observer => observer.error(err));
+        },
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        next(value) {
+          observers.forEach(observer => observer.next(value));
+        }
+      });
+    }
+    observers.push(observer);
+    return () => {
+      observers = observers.filter(o => o !== observer);
+      if (!observers.length) {
+        subscription.unsubscribe();
+        subscription = null;
+      }
+    };
+  });
+}