@microsoft/omnichannel-chat-widget 0.1.0-main.0ec5410 → 0.1.0-main.1f10a2e

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -35,43 +35,58 @@ var _setPostChatContextAndLoadSurvey = require("./setPostChatContextAndLoadSurve
 
 var _updateSessionDataForTelemetry = require("./updateSessionDataForTelemetry");
 
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
+let optionalParams = {}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
 const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
+  var _props$reconnectChatP;
+
   if (await canConnectToExistingChat(props, chatSDK, state, dispatch, setAdapter)) {
     return;
-  } // Getting PreChat Survey Context
-
+  } // Redirecting if unauthenticated reconnect chat expired
 
-  const parseToJson = false;
-  const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
-  const showPrechat = state.appStates.conversationState === _ConversationState.ConversationState.ProactiveChat ? preChatSurveyResponse && state.appStates.proactiveChatStates.proactiveChatEnablePrechat : preChatSurveyResponse; // Getting reconnectId for authenticated chat
 
-  const reconnectId = await (0, _reconnectChatHelper.getReconnectIdForAuthenticatedChat)(props, chatSDK);
+  if ((_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
+    var _props$reconnectChatP2, _props$reconnectChatP3;
 
-  if (reconnectId) {
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
-      payload: reconnectId
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: _ConversationState.ConversationState.ReconnectChat
-    });
-  } else if (showPrechat) {
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
-      payload: preChatSurveyResponse
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: _ConversationState.ConversationState.Prechat
-    });
+    await (0, _reconnectChatHelper.handleRedirectUnauthenticatedReconnectChat)(chatSDK, dispatch, setAdapter, initStartChat, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, (_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.redirectInSameWindow);
   } else {
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: _ConversationState.ConversationState.Loading
-    });
-    await initStartChat(chatSDK, dispatch, setAdapter);
+    // Getting PreChat Survey Context
+    const parseToJson = false;
+    const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
+    const showPrechat = state.appStates.conversationState === _ConversationState.ConversationState.ProactiveChat ? preChatSurveyResponse && state.appStates.proactiveChatStates.proactiveChatEnablePrechat : preChatSurveyResponse; // Getting reconnectId for authenticated chat
+
+    const reconnectId = await (0, _reconnectChatHelper.getReconnectIdForAuthenticatedChat)(props, chatSDK);
+
+    if (reconnectId) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
+        payload: reconnectId
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.ReconnectChat
+      });
+    } else if (showPrechat) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
+        payload: preChatSurveyResponse
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.Prechat
+      });
+      setCustomContextParams(props, state);
+    } else {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.Loading
+      });
+      setCustomContextParams(props, state);
+      await initStartChat(chatSDK, dispatch, setAdapter);
+    }
   }
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
@@ -82,6 +97,21 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
   try {
     var _newAdapter$activity$, _TelemetryTimers$Widg;
 
+    let isStartChatSuccessful = false;
+
+    if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
+      var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4, _persistedState$domai5;
+
+      // Broadcasting limited cached chat details
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.ChatRetrievedFromCache,
+        payload: {
+          chatId: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : (_persistedState$domai2 = _persistedState$domai.liveChatContext) === null || _persistedState$domai2 === void 0 ? void 0 : (_persistedState$domai3 = _persistedState$domai2.chatToken) === null || _persistedState$domai3 === void 0 ? void 0 : _persistedState$domai3.chatId,
+          requestId: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai4 = persistedState.domainStates) === null || _persistedState$domai4 === void 0 ? void 0 : (_persistedState$domai5 = _persistedState$domai4.liveChatContext) === null || _persistedState$domai5 === void 0 ? void 0 : _persistedState$domai5.requestId
+        }
+      });
+    }
+
     try {
       _TelemetryManager.TelemetryTimers.WidgetLoadTimer = (0, _utils.createTimer)();
 
@@ -89,7 +119,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
         Event: _TelemetryConstants.TelemetryEvent.StartChatSDKCall
       });
 
-      await chatSDK.startChat(params);
+      optionalParams = Object.assign({}, params, optionalParams);
+      await chatSDK.startChat(optionalParams);
+      isStartChatSuccessful = true;
     } catch (error) {
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
         Event: _TelemetryConstants.TelemetryEvent.StartChatMethodException,
@@ -97,6 +129,8 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
           exception: `Failed to setup startChat: ${error}`
         }
       });
+
+      isStartChatSuccessful = false;
     }
 
     const newAdapter = await (0, _createAdapter.createAdapter)(chatSDK);
@@ -124,10 +158,12 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
       await (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch);
       await (0, _updateSessionDataForTelemetry.updateSessionDataForTelemetry)(chatSDK, dispatch); // Set app state to Active
 
-      dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-        payload: _ConversationState.ConversationState.Active
-      });
+      if (isStartChatSuccessful) {
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: _ConversationState.ConversationState.Active
+        });
+      }
     } else {
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_WIDGET_STATE,
@@ -169,24 +205,36 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
 exports.initStartChat = initStartChat;
 
 const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
-  var _DataStoreManager$cli, _persistedState$domai;
+  var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _DataStoreManager$cli, _persistedState$domai6;
 
-  const widgetStateFromCache = (_DataStoreManager$cli = _DataStoreManager.DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(_Constants.Constants.widgetStateDataKey, "localStorage");
+  const widgetStateEventName = (0, _utils.getWidgetCacheId)((chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId) ?? "", (chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId) ?? "");
+  const widgetStateFromCache = (_DataStoreManager$cli = _DataStoreManager.DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(widgetStateEventName, "localStorage");
   const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
 
-  if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai = persistedState.domainStates) !== null && _persistedState$domai !== void 0 && _persistedState$domai.liveChatContext) {
-    var _persistedState$domai2;
+  if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai6 = persistedState.domainStates) !== null && _persistedState$domai6 !== void 0 && _persistedState$domai6.liveChatContext) {
+    var _persistedState$domai7;
 
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: _ConversationState.ConversationState.Loading
     });
     const optionalParams = {
-      liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai2 = persistedState.domainStates) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.liveChatContext
+      liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai7 = persistedState.domainStates) === null || _persistedState$domai7 === void 0 ? void 0 : _persistedState$domai7.liveChatContext
     };
     await initStartChat(chatSDK, dispatch, setAdapter, optionalParams, persistedState);
     return true;
   } else {
     return false;
   }
+};
+
+const setCustomContextParams = (props, state) => {
+  var _props$chatConfig, _state$domainStates;
+
+  // Add custom context if any only for unauthenticated chat
+  if (!((_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && _props$chatConfig.LiveChatConfigAuthSettings) && (_state$domainStates = state.domainStates) !== null && _state$domainStates !== void 0 && _state$domainStates.customContext) {
+    optionalParams = Object.assign({}, optionalParams, {
+      customContext: state.domainStates.customContext
+    });
+  }
 };

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -98,7 +98,7 @@ function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj &&
 function _extends() { _extends = Object.assign || function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
 
 const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$styleProps, _props$controlProps, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps5, _props$componentOverr, _props$controlProps6, _props$componentOverr2, _props$controlProps7, _props$componentOverr3, _props$controlProps8, _props$componentOverr4, _props$controlProps9, _props$componentOverr5, _props$controlProps10, _props$componentOverr6, _props$controlProps11, _props$controlProps12, _props$controlProps13, _props$componentOverr7, _props$controlProps14, _props$componentOverr8, _props$controlProps15, _props$componentOverr9, _props$componentOverr10, _props$componentOverr11;
+  var _props$webChatContain, _props$styleProps, _props$controlProps, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps5, _props$componentOverr, _props$controlProps6, _props$componentOverr2, _props$controlProps7, _props$componentOverr3, _props$controlProps8, _props$componentOverr4, _props$controlProps9, _props$componentOverr5, _props$controlProps10, _props$componentOverr6, _props$controlProps11, _props$componentOverr7, _props$controlProps12, _props$controlProps13, _props$componentOverr8, _props$controlProps14, _props$componentOverr9, _props$controlProps15, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
 
   const [state, dispatch] = (0, _useChatContextStore.default)(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
@@ -107,12 +107,14 @@ const LiveChatWidgetStateful = props => {
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
   }); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-  const chatSDK = (0, _useChatSDKStore.default)();
+  const chatSDK = (0, _useChatSDKStore.default)(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
   const [voiceVideoCallingSDK, setVoiceVideoCallingSDK] = (0, _react2.useState)(undefined);
   const {
     Composer
   } = _botframeworkWebchat.Components;
-  const canStartProactiveChat = (0, _react2.useRef)(true); // Process general styles
+  const canStartProactiveChat = (0, _react2.useRef)(true);
+  const canEndChat = (0, _react2.useRef)(true); // Process general styles
 
   const generalStyles = {
     root: Object.assign({}, (0, _getGeneralStylesForButton.getGeneralStylesForButton)(state), (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyles)
@@ -120,6 +122,33 @@ const LiveChatWidgetStateful = props => {
   _TelemetryManager.TelemetryTimers.LcwLoadToChatButtonTimer = (0, _utils.createTimer)();
   const widgetElementId = ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.id) || "oc-lcw";
   const currentMessageCountRef = (0, _react2.useRef)(0);
+  let widgetStateEventName = "";
+
+  const initiateEndChatOnBrowserUnload = () => {
+    var _DataStoreManager$cli;
+
+    const persistedState = getStateFromCache(); // End chat if the chat is still active and browser closed
+
+    if (persistedState.appStates.conversationState === _ConversationState.ConversationState.Active) {
+      //Browser close scenario/no room for PCS/so just end chat and notify agent immidiately
+      (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
+    } // Clean local storage
+
+
+    (_DataStoreManager$cli = _DataStoreManager.DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventName, "localStorage");
+  }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+  const getStateFromCache = () => {
+    var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _DataStoreManager$cli2;
+
+    // Getting updated state from cache
+    const widgetStateEventName = (0, _utils.getWidgetCacheId)((chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId) ?? "", (chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId) ?? "");
+    const widgetStateFromCache = (_DataStoreManager$cli2 = _DataStoreManager.DataStoreManager.clientDataStore) === null || _DataStoreManager$cli2 === void 0 ? void 0 : _DataStoreManager$cli2.getData(widgetStateEventName, "localStorage");
+    const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
+    return persistedState;
+  };
+
   (0, _react2.useEffect)(() => {
     var _props$controlProps2, _props$controlProps3, _props$reconnectChatP, _props$controlProps4, _props$chatConfig, _props$chatConfig$Cha, _state$domainStates;
 
@@ -134,6 +163,10 @@ const LiveChatWidgetStateful = props => {
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SKIP_CHAT_BUTTON_RENDERING,
       payload: ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.skipChatButtonRendering) || false
     });
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_E2VV_ENABLED,
+      payload: false
+    });
     (0, _initCallingSdk.initCallingSdk)(chatSDK, setVoiceVideoCallingSDK).then(sdkCreated => {
       sdkCreated && dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_E2VV_ENABLED,
@@ -144,7 +177,7 @@ const LiveChatWidgetStateful = props => {
     if (!((_props$controlProps3 = props.controlProps) !== null && _props$controlProps3 !== void 0 && _props$controlProps3.skipChatButtonRendering) && (_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
       var _props$reconnectChatP2;
 
-      (0, _reconnectChatHelper.handleUnauthenticatedReconnectChat)(dispatch, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, _startChat.initStartChat);
+      (0, _reconnectChatHelper.startUnauthenticatedReconnectChat)(chatSDK, dispatch, setAdapter, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, _startChat.initStartChat);
     } // Initialize global dir
 
 
@@ -154,25 +187,28 @@ const LiveChatWidgetStateful = props => {
       payload: globalDir
     });
 
-    if ((_state$domainStates = state.domainStates) !== null && _state$domainStates !== void 0 && _state$domainStates.chatToken) {
+    if ((_state$domainStates = state.domainStates) !== null && _state$domainStates !== void 0 && _state$domainStates.liveChatContext) {
       var _state$domainStates2;
 
       const optionalParams = {
-        liveChatContext: {
-          chatToken: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.chatToken
-        }
+        liveChatContext: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
       };
       (0, _startChat.initStartChat)(chatSDK, dispatch, setAdapter, optionalParams);
     }
-  }, []);
+  }, []); // useEffect for when skip chat button rendering
+
   (0, _react2.useEffect)(() => {
     if (state.appStates.skipChatButtonRendering) {
       var _props$reconnectChatP3;
 
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.ChatInitiated
+      });
+
       if ((_props$reconnectChatP3 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP3 !== void 0 && _props$reconnectChatP3.reconnectId && !state.appStates.reconnectId) {
-        var _props$reconnectChatP4;
+        var _props$reconnectChatP4, _props$reconnectChatP5;
 
-        (0, _reconnectChatHelper.handleUnauthenticatedReconnectChat)(dispatch, (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId, _startChat.initStartChat);
+        (0, _reconnectChatHelper.handleUnauthenticatedReconnectChat)(chatSDK, dispatch, setAdapter, (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId, _startChat.initStartChat, (_props$reconnectChatP5 = props.reconnectChatPaneProps) === null || _props$reconnectChatP5 === void 0 ? void 0 : _props$reconnectChatP5.redirectInSameWindow);
       } else {
         (0, _reconnectChatHelper.getReconnectIdForAuthenticatedChat)(props, chatSDK).then(authReconnectId => {
           if (authReconnectId && !state.appStates.reconnectId) {
@@ -185,6 +221,12 @@ const LiveChatWidgetStateful = props => {
               payload: _ConversationState.ConversationState.ReconnectChat
             });
           } else {
+            const chatStartedSkippingChatButtonRendering = {
+              eventName: _TelemetryConstants.BroadcastEvent.StartChatSkippingChatButtonRendering
+            };
+
+            _omnichannelChatComponents.BroadcastService.postMessage(chatStartedSkippingChatButtonRendering);
+
             dispatch({
               type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
               payload: _ConversationState.ConversationState.Loading
@@ -194,9 +236,25 @@ const LiveChatWidgetStateful = props => {
         });
       }
     }
-  }, [state.appStates.skipChatButtonRendering]);
+  }, [state.appStates.skipChatButtonRendering]); // useEffect for when skip chat button rendering
+
   (0, _react2.useEffect)(() => {
-    _omnichannelChatComponents.BroadcastService.getMessageByEventName("StartProactiveChat").subscribe(msg => {
+    var _chatSDK$omnichannelC3, _chatSDK$omnichannelC4;
+
+    // Add the custom context on receiving the SetCustomContext event
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.SetCustomContext).subscribe(msg => {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.CustomContextReceived,
+        Description: "CustomContext received."
+      });
+
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
+        payload: msg === null || msg === void 0 ? void 0 : msg.payload
+      });
+    });
+
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.StartProactiveChat).subscribe(msg => {
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.StartProactiveChatEventReceived,
         Description: "Start proactive chat event received."
@@ -212,18 +270,103 @@ const LiveChatWidgetStateful = props => {
           Description: "Start proactive chat method called, when chat was already triggered."
         });
       }
+    }); // Start chat from SDK Event
+
+
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.StartChat).subscribe(() => {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.StartChatEventRecevied,
+        Description: "Start chat event received."
+      });
+
+      const persistedState = getStateFromCache();
+
+      if (persistedState.appStates.conversationState === _ConversationState.ConversationState.Closed || persistedState.appStates.conversationState === _ConversationState.ConversationState.InActive || persistedState.appStates.conversationState === _ConversationState.ConversationState.Postchat) {
+        _omnichannelChatComponents.BroadcastService.postMessage({
+          eventName: _TelemetryConstants.BroadcastEvent.ChatInitiated
+        });
+
+        (0, _startChat.prepareStartChat)(props, chatSDK, state, dispatch, setAdapter);
+      } else {
+        var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4;
+
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
+          payload: false
+        });
+
+        _omnichannelChatComponents.BroadcastService.postMessage({
+          eventName: _TelemetryConstants.BroadcastEvent.MaximizeChat,
+          payload: {
+            height: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : (_persistedState$domai2 = _persistedState$domai.widgetSize) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.height,
+            width: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai3 = persistedState.domainStates) === null || _persistedState$domai3 === void 0 ? void 0 : (_persistedState$domai4 = _persistedState$domai3.widgetSize) === null || _persistedState$domai4 === void 0 ? void 0 : _persistedState$domai4.width
+          }
+        });
+      }
+    }); // End chat
+
+
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.InitiateEndChat).subscribe(async () => {
+      if (canEndChat.current) {
+        (0, _endChat.prepareEndChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
+      } else {
+        const skipEndChatSDK = true;
+        const skipCloseChat = false;
+        (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
+      }
+
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.CloseChat
+      });
     });
 
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.InitiateEndChatOnBrowserUnload).subscribe(() => {
+      initiateEndChatOnBrowserUnload();
+    }); // reset proactive chat params
+
+
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.ResetProactiveChatParams).subscribe(async () => {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
+        payload: {
+          proactiveChatBodyTitle: "",
+          proactiveChatEnablePrechat: false,
+          proactiveChatInNewWindow: false
+        }
+      });
+    }); // Listen to end chat event from other tabs
+
+
+    const endChatEventName = (0, _utils.getWidgetEndChatEventName)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.widgetId);
+
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(endChatEventName).subscribe(async () => {
+      (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
+    }); // Close popout window
+
+
     window.addEventListener("beforeunload", () => {
+      _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.WindowClosed,
+        Description: "Closed window."
+      });
+
       (0, _disposeTelemetryLoggers.disposeTelemetryLoggers)();
     });
 
     if (state.appStates.conversationEndedByAgent) {
       (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
-    }
+    } //Listen to WidgetSize
+
+
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName("WidgetSize").subscribe(msg => {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_WIDGET_SIZE,
+        payload: msg === null || msg === void 0 ? void 0 : msg.payload
+      });
+    });
   }, []);
   (0, _react2.useEffect)(() => {
-    canStartProactiveChat.current = state.appStates.conversationState === _ConversationState.ConversationState.Closed;
+    canEndChat.current = state.appStates.conversationState === _ConversationState.ConversationState.Active;
 
     if (state.appStates.conversationState === _ConversationState.ConversationState.Active) {
       chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.onNewMessage(() => {
@@ -243,7 +386,10 @@ const LiveChatWidgetStateful = props => {
         });
       });
     }
-  }, [state.appStates.conversationState]); // Reset the UnreadMessageCount when minimized is toggled and broadcast it.
+  }, [state.appStates.conversationState]);
+  (0, _react2.useEffect)(() => {
+    canStartProactiveChat.current = state.appStates.conversationState === _ConversationState.ConversationState.Closed && !state.appStates.proactiveChatStates.proactiveChatInNewWindow;
+  }, [state.appStates.conversationState, state.appStates.proactiveChatStates.proactiveChatInNewWindow]); // Reset the UnreadMessageCount when minimized is toggled and broadcast it.
 
   (0, _react2.useEffect)(() => {
     currentMessageCountRef.current = -1;
@@ -277,30 +423,36 @@ const LiveChatWidgetStateful = props => {
     setWebChatStyles({ ...webChatStyles,
       ...((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.webChatStyles)
     });
-  }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]);
+  }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]); // Publish chat widget state
+
+  (0, _react2.useEffect)(() => {
+    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic;
+
+    widgetStateEventName = (0, _utils.getWidgetCacheId)(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId);
+    const chatWidgetStateChangeEvent = {
+      eventName: widgetStateEventName,
+      payload: { ...state
+      }
+    };
+
+    _omnichannelChatComponents.BroadcastService.postMessage(chatWidgetStateChangeEvent);
+  }, [state]);
   const webChatProps = (0, _initWebChatComposer.initWebChatComposer)(props, chatSDK, state, dispatch, setWebChatStyles);
 
   const setPostChatContextRelay = () => (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat) => (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
+  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat) => (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-  const prepareStartChatRelay = () => (0, _startChat.prepareStartChat)(props, chatSDK, state, dispatch, setAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
+  const prepareEndChatRelay = (adapter, state) => (0, _endChat.prepareEndChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
 
-  const initStartChatRelay = (optionalParams, persistedState) => (0, _startChat.initStartChat)(chatSDK, dispatch, setAdapter, optionalParams, persistedState);
+  const prepareStartChatRelay = () => (0, _startChat.prepareStartChat)(props, chatSDK, state, dispatch, setAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-  const confirmationPaneProps = (0, _initConfirmationPropsComposer.initConfirmationPropsComposer)(props); // publish chat widget state
 
-  (0, _react2.useEffect)(() => {
-    const chatWidgetStateChangeEvent = {
-      eventName: _TelemetryConstants.BroadcastEvent.ChatWidgetStateChanged,
-      payload: { ...state
-      }
-    };
+  const initStartChatRelay = (optionalParams, persistedState) => (0, _startChat.initStartChat)(chatSDK, dispatch, setAdapter, optionalParams, persistedState);
 
-    _omnichannelChatComponents.BroadcastService.postMessage(chatWidgetStateChangeEvent);
-  }, [state]);
+  const confirmationPaneProps = (0, _initConfirmationPropsComposer.initConfirmationPropsComposer)(props);
   return /*#__PURE__*/_react2.default.createElement(Composer, _extends({}, webChatProps, {
     styleOptions: webChatStyles,
     directLine: ((_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.directLine) ?? adapter ?? _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.directLine
@@ -322,15 +474,15 @@ const LiveChatWidgetStateful = props => {
   })), !((_props$controlProps8 = props.controlProps) !== null && _props$controlProps8 !== void 0 && _props$controlProps8.hideLoadingPane) && (0, _componentController.shouldShowLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/_react2.default.createElement(_LoadingPaneStateful.default, props.loadingPaneProps)), !((_props$controlProps9 = props.controlProps) !== null && _props$controlProps9 !== void 0 && _props$controlProps9.hideOutOfOfficeHoursPane) && (0, _componentController.shouldShowOutOfOfficeHoursPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/_react2.default.createElement(_OOOHPaneStateful.default, props.outOfOfficeHoursPaneProps)), !((_props$controlProps10 = props.controlProps) !== null && _props$controlProps10 !== void 0 && _props$controlProps10.hideReconnectChatPane) && (0, _componentController.shouldShowReconnectChatPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/_react2.default.createElement(_ReconnectChatPaneStateful.default, {
     reconnectChatProps: props.reconnectChatPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps11 = props.controlProps) !== null && _props$controlProps11 !== void 0 && _props$controlProps11.hidePreChatSurveyPane) && (0, _componentController.shouldShowPreChatSurveyPane)(state) && /*#__PURE__*/_react2.default.createElement(_PreChatSurveyPaneStateful.default, {
+  })), !((_props$controlProps11 = props.controlProps) !== null && _props$controlProps11 !== void 0 && _props$controlProps11.hidePreChatSurveyPane) && (0, _componentController.shouldShowPreChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PreChatSurveyPaneStateful.default, {
     surveyProps: props.preChatSurveyPaneProps,
     initStartChat: initStartChatRelay
-  }), !((_props$controlProps12 = props.controlProps) !== null && _props$controlProps12 !== void 0 && _props$controlProps12.hideCallingContainer) && (0, _componentController.shouldShowCallingContainer)(state) && /*#__PURE__*/_react2.default.createElement(_CallingContainerStateful.default, _extends({
+  })), !((_props$controlProps12 = props.controlProps) !== null && _props$controlProps12 !== void 0 && _props$controlProps12.hideCallingContainer) && (0, _componentController.shouldShowCallingContainer)(state) && /*#__PURE__*/_react2.default.createElement(_CallingContainerStateful.default, _extends({
     voiceVideoCallingSdk: voiceVideoCallingSDK
-  }, props.callingContainerProps)), !((_props$controlProps13 = props.controlProps) !== null && _props$controlProps13 !== void 0 && _props$controlProps13.hideWebChatContainer) && (0, _componentController.shouldShowWebChatContainer)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.webChatContainer) || /*#__PURE__*/_react2.default.createElement(_WebChatContainerStateful.default, props.webChatContainerProps)), !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideConfirmationPane) && (0, _componentController.shouldShowConfirmationPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.confirmationPane) || /*#__PURE__*/_react2.default.createElement(_ConfirmationPaneStateful.default, _extends({}, confirmationPaneProps, {
+  }, props.callingContainerProps)), !((_props$controlProps13 = props.controlProps) !== null && _props$controlProps13 !== void 0 && _props$controlProps13.hideWebChatContainer) && (0, _componentController.shouldShowWebChatContainer)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/_react2.default.createElement(_WebChatContainerStateful.default, props.webChatContainerProps)), !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideConfirmationPane) && (0, _componentController.shouldShowConfirmationPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/_react2.default.createElement(_ConfirmationPaneStateful.default, _extends({}, confirmationPaneProps, {
     setPostChatContext: setPostChatContextRelay,
-    endChat: endChatRelay
-  }))), !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hidePostChatLoadingPane) && (0, _componentController.shouldShowPostChatLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.postChatLoadingPane) || /*#__PURE__*/_react2.default.createElement(_PostChatLoadingPaneStateful.default, props.postChatLoadingPaneProps)), (0, _componentController.shouldShowPostChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PostChatSurveyPaneStateful.default, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), (0, _createFooter.createFooter)(props, state), (0, _componentController.shouldShowEmailTranscriptPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.emailTranscriptPane) || /*#__PURE__*/_react2.default.createElement(_EmailTranscriptPaneStateful.default, props.emailTranscriptPane))));
+    prepareEndChat: prepareEndChatRelay
+  }))), !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hidePostChatLoadingPane) && (0, _componentController.shouldShowPostChatLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/_react2.default.createElement(_PostChatLoadingPaneStateful.default, props.postChatLoadingPaneProps)), (0, _componentController.shouldShowPostChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PostChatSurveyPaneStateful.default, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), (0, _createFooter.createFooter)(props, state), (0, _componentController.shouldShowEmailTranscriptPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/_react2.default.createElement(_EmailTranscriptPaneStateful.default, props.emailTranscriptPane))));
 };
 
 exports.LiveChatWidgetStateful = LiveChatWidgetStateful;

package/lib/cjs/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js

@@ -15,6 +15,10 @@ var _utils = require("../../common/utils");
 
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 
+var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
+
+var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
+
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
@@ -46,6 +50,10 @@ const PostChatLoadingPaneStateful = props => {
     if (firstElement && firstElement[0]) {
       firstElement[0].focus();
     }
+
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.PostChatSurveyLoadingPaneLoaded
+    });
   }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.LoadingPane, {
     componentOverrides: props.componentOverrides,

package/lib/cjs/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js

@@ -93,9 +93,10 @@ const PreChatSurveyPaneStateful = props => {
       });
 
       try {
-        var _DataStoreManager$cli, _persistedState$domai;
+        var _state$domainStates, _state$domainStates$t, _state$domainStates$t2, _DataStoreManager$cli, _persistedState$domai;
 
-        const widgetStateFromCache = (_DataStoreManager$cli = _DataStoreManager.DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(_Constants.Constants.widgetStateDataKey, "localStorage");
+        const widgetStateCacheId = (0, _utils.getWidgetCacheId)(((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$t = _state$domainStates.telemetryInternalData) === null || _state$domainStates$t === void 0 ? void 0 : _state$domainStates$t.orgId) ?? "", ((_state$domainStates$t2 = state.domainStates.telemetryInternalData) === null || _state$domainStates$t2 === void 0 ? void 0 : _state$domainStates$t2.widgetId) ?? "");
+        const widgetStateFromCache = (_DataStoreManager$cli = _DataStoreManager.DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(widgetStateCacheId, "localStorage");
         const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
         let optionalParams = {};
 
@@ -109,9 +110,7 @@ const PreChatSurveyPaneStateful = props => {
         } else {
           const prechatResponseValues = (0, _utils.extractPreChatSurveyResponseValues)(state.domainStates.preChatSurveyResponse, values);
           optionalParams = {
-            initContext: {
-              preChatResponse: prechatResponseValues
-            }
+            preChatResponse: prechatResponseValues
           };
           setPreChatResponseEmail(values);
           await initStartChat(optionalParams);

package/lib/cjs/components/proactivechatpanestateful/ProactiveChatPaneStateful.js

@@ -46,6 +46,14 @@ const ProactiveChatPaneStateful = props => {
   const handleProactiveChatInviteTimeout = () => {
     if (!timeoutRemoved) {
       setTimeoutRemoved(true);
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
+        payload: {
+          proactiveChatBodyTitle: "",
+          proactiveChatEnablePrechat: false,
+          proactiveChatInNewWindow: false
+        }
+      });
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: _ConversationState.ConversationState.Closed
@@ -111,6 +119,14 @@ const ProactiveChatPaneStateful = props => {
         Description: "Proactive chat closed."
       });
 
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
+        payload: {
+          proactiveChatBodyTitle: "",
+          proactiveChatEnablePrechat: false,
+          proactiveChatInNewWindow: false
+        }
+      });
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: _ConversationState.ConversationState.Closed