@microsoft/omnichannel-chat-widget 0.1.0-main.0d584e6 → 0.1.0-main.0e38a73

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -1,11 +1,10 @@
 function _extends() { _extends = Object.assign ? Object.assign.bind() : function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
-
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { BroadcastService, decodeComponentString, BroadcastServiceInitialize } from "@microsoft/omnichannel-chat-components";
 import { Stack } from "@fluentui/react";
 import React, { useEffect, useRef, useState } from "react";
 import { createTimer, getBroadcastChannelName, getLocaleDirection, getStateFromCache, getWidgetCacheId, getWidgetEndChatEventName, isNullOrEmptyString, isUndefinedOrEmpty } from "../../../common/utils";
-import { getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat, startUnauthenticatedReconnectChat } from "../common/reconnectChatHelper";
+import { getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat, isReconnectEnabled, startUnauthenticatedReconnectChat } from "../common/reconnectChatHelper";
 import { initStartChat, prepareStartChat, setPreChatAndInitiateChat } from "../common/startChat";
 import { shouldShowCallingContainer, shouldShowChatButton, shouldShowConfirmationPane, shouldShowEmailTranscriptPane, shouldShowHeader, shouldShowLoadingPane, shouldShowOutOfOfficeHoursPane, shouldShowPostChatLoadingPane, shouldShowPostChatSurveyPane, shouldShowPreChatSurveyPane, shouldShowProactiveChatPane, shouldShowReconnectChatPane, shouldShowWebChatContainer } from "../../../controller/componentController";
 import CallingContainerStateful from "../../callingcontainerstateful/CallingContainerStateful";
@@ -48,22 +47,23 @@ import { registerBroadcastServiceForLocalStorage } from "../../../common/storage
 import { defaultClientDataStoreProvider } from "../../../common/storage/default/defaultClientDataStoreProvider";
 export const LiveChatWidgetStateful = props => {
   var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps14, _props$controlProps15, _props$componentOverr, _props$controlProps16, _props$componentOverr2, _props$controlProps17, _props$componentOverr3, _props$controlProps18, _props$componentOverr4, _props$controlProps19, _props$componentOverr5, _props$controlProps20, _props$componentOverr6, _props$controlProps21, _props$componentOverr7, _props$controlProps22, _props$controlProps23, _props$componentOverr8, _props$controlProps24, _props$componentOverr9, _props$controlProps25, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
-
-  const [state, dispatch] = useChatContextStore(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+  const [state, dispatch] = useChatContextStore();
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = useChatAdapterStore();
-  const [webChatStyles, setWebChatStyles] = useState({ ...defaultWebChatContainerStatefulProps.webChatStyles,
+  const [webChatStyles, setWebChatStyles] = useState({
+    ...defaultWebChatContainerStatefulProps.webChatStyles,
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
-  }); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-  const chatSDK = useChatSDKStore(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+  });
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const chatSDK = useChatSDKStore();
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [voiceVideoCallingSDK, setVoiceVideoCallingSDK] = useState(undefined);
   const {
     Composer
   } = Components;
-  const canStartProactiveChat = useRef(true); // Process general styles
+  const canStartProactiveChat = useRef(true);
 
+  // Process general styles
   const generalStyles = {
     root: Object.assign({}, getGeneralStylesForButton(state), (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyles)
   };
@@ -73,41 +73,35 @@ export const LiveChatWidgetStateful = props => {
   const widgetElementId = ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.id) || "oc-lcw";
   const currentMessageCountRef = useRef(0);
   let widgetStateEventName = "";
-
   const initiateEndChatOnBrowserUnload = () => {
     var _DataStoreManager$cli;
-
     TelemetryHelper.logActionEvent(LogLevel.INFO, {
       Event: TelemetryEvent.BrowserUnloadEventStarted,
       Description: "Browser unload event received."
     });
-    endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false); // Clean local storage
-
-    (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventName, "localStorage"); //Dispose calling instance
+    endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
+    // Clean local storage
+    (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventName, "localStorage");
 
+    //Dispose calling instance
     if (voiceVideoCallingSDK) {
       voiceVideoCallingSDK === null || voiceVideoCallingSDK === void 0 ? void 0 : voiceVideoCallingSDK.close();
-    } //Message for clearing window[popouTab]
-
-
+    }
+    //Message for clearing window[popouTab]
     BroadcastService.postMessage({
       eventName: BroadcastEvent.ClosePopoutWindow
     });
   };
-
   useEffect(() => {
-    var _props$controlProps4, _props$controlProps5, _props$controlProps6, _props$controlProps8, _props$chatConfig, _props$chatConfig$Cha, _props$controlProps9, _props$reconnectChatP, _props$chatConfig2, _props$chatConfig2$Li, _props$reconnectChatP4, _state$domainStates;
-
+    var _props$controlProps4, _props$controlProps5, _props$controlProps6, _props$controlProps8, _props$chatConfig, _props$chatConfig$Cha, _props$controlProps9, _props$reconnectChatP, _props$chatConfig2, _props$chatConfig2$Li, _state$domainStates;
     // Add default localStorage support for widget
     if (props.contextDataStore === undefined) {
       var _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps3;
-
       registerBroadcastServiceForLocalStorage(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.widgetInstanceId) ?? "");
       DataStoreManager.clientDataStore = defaultClientDataStoreProvider();
     } else {
       DataStoreManager.clientDataStore = props.contextDataStore;
     }
-
     registerTelemetryLoggers(props, dispatch);
     createInternetConnectionChangeHandler();
     dispatch({
@@ -122,42 +116,37 @@ export const LiveChatWidgetStateful = props => {
       type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
       payload: false
     });
-
     if ((_props$controlProps5 = props.controlProps) !== null && _props$controlProps5 !== void 0 && _props$controlProps5.widgetInstanceId && !isNullOrEmptyString((_props$controlProps6 = props.controlProps) === null || _props$controlProps6 === void 0 ? void 0 : _props$controlProps6.widgetInstanceId)) {
       var _props$controlProps7;
-
       dispatch({
         type: LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID,
         payload: (_props$controlProps7 = props.controlProps) === null || _props$controlProps7 === void 0 ? void 0 : _props$controlProps7.widgetInstanceId
       });
     }
-
     initCallingSdk(chatSDK, setVoiceVideoCallingSDK).then(sdkCreated => {
       sdkCreated && dispatch({
         type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
         payload: true
       });
-    }); // Initialize global dir
+    });
 
+    // Initialize global dir
     const globalDir = ((_props$controlProps8 = props.controlProps) === null || _props$controlProps8 === void 0 ? void 0 : _props$controlProps8.dir) ?? getLocaleDirection((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Cha = _props$chatConfig.ChatWidgetLanguage) === null || _props$chatConfig$Cha === void 0 ? void 0 : _props$chatConfig$Cha.msdyn_localeid);
     dispatch({
       type: LiveChatWidgetActionType.SET_GLOBAL_DIR,
       payload: globalDir
     });
-
     if (!((_props$controlProps9 = props.controlProps) !== null && _props$controlProps9 !== void 0 && _props$controlProps9.skipChatButtonRendering) && (_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
-      var _props$reconnectChatP2, _props$reconnectChatP3;
-
-      startUnauthenticatedReconnectChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.isReconnectEnabled, (_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.reconnectId, initStartChat);
+      var _props$reconnectChatP2;
+      startUnauthenticatedReconnectChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, initStartChat);
       return;
-    } // Checks if reconnectId is present for auth chat. If it is present, then it shows reconnect chat pane,
+    }
+
+    // Checks if reconnectId is present for auth chat. If it is present, then it shows reconnect chat pane,
     // where customer can choose to continue previous conversation or start new conversation
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
     const isAuthenticationSettingsEnabled = (_props$chatConfig2 = props.chatConfig) !== null && _props$chatConfig2 !== void 0 && (_props$chatConfig2$Li = _props$chatConfig2.LiveChatConfigAuthSettings) !== null && _props$chatConfig2$Li !== void 0 && _props$chatConfig2$Li.msdyn_javascriptclientfunction ? true : false;
-
-    if (!state.appStates.skipChatButtonRendering && state.appStates.conversationState === ConversationState.Active && isAuthenticationSettingsEnabled === true && (_props$reconnectChatP4 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP4 !== void 0 && _props$reconnectChatP4.isReconnectEnabled) {
+    if (!state.appStates.skipChatButtonRendering && state.appStates.conversationState === ConversationState.Active && isAuthenticationSettingsEnabled === true && isReconnectEnabled(props.chatConfig)) {
       getReconnectIdForAuthenticatedChat(props, chatSDK).then(authReconnectId => {
         if (authReconnectId && !state.appStates.reconnectId) {
           dispatch({
@@ -172,36 +161,32 @@ export const LiveChatWidgetStateful = props => {
       });
       return;
     }
-
     if (!state.appStates.skipChatButtonRendering && !isUndefinedOrEmpty((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext) && state.appStates.conversationState === ConversationState.Active) {
       var _state$domainStates2;
-
       const optionalParams = {
         liveChatContext: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
       };
       initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams);
       return;
-    } // All other case should show start chat button, skipChatButtonRendering will take care of it own
-
+    }
 
+    // All other case should show start chat button, skipChatButtonRendering will take care of it own
     dispatch({
       type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: ConversationState.Closed
     });
-  }, []); // useEffect for when skip chat button rendering
+  }, []);
 
+  // useEffect for when skip chat button rendering
   useEffect(() => {
     if (state.appStates.skipChatButtonRendering) {
-      var _props$reconnectChatP5;
-
+      var _props$reconnectChatP3;
       BroadcastService.postMessage({
         eventName: BroadcastEvent.ChatInitiated
       });
-
-      if ((_props$reconnectChatP5 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP5 !== void 0 && _props$reconnectChatP5.reconnectId && !state.appStates.reconnectId) {
-        var _props$reconnectChatP6, _props$reconnectChatP7, _props$reconnectChatP8;
-
-        handleUnauthenticatedReconnectChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, (_props$reconnectChatP6 = props.reconnectChatPaneProps) === null || _props$reconnectChatP6 === void 0 ? void 0 : _props$reconnectChatP6.isReconnectEnabled, (_props$reconnectChatP7 = props.reconnectChatPaneProps) === null || _props$reconnectChatP7 === void 0 ? void 0 : _props$reconnectChatP7.reconnectId, initStartChat, (_props$reconnectChatP8 = props.reconnectChatPaneProps) === null || _props$reconnectChatP8 === void 0 ? void 0 : _props$reconnectChatP8.redirectInSameWindow);
+      if ((_props$reconnectChatP3 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP3 !== void 0 && _props$reconnectChatP3.reconnectId && !state.appStates.reconnectId) {
+        var _props$reconnectChatP4, _props$reconnectChatP5;
+        handleUnauthenticatedReconnectChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId, initStartChat, (_props$reconnectChatP5 = props.reconnectChatPaneProps) === null || _props$reconnectChatP5 === void 0 ? void 0 : _props$reconnectChatP5.redirectInSameWindow);
       } else {
         getReconnectIdForAuthenticatedChat(props, chatSDK).then(authReconnectId => {
           if (authReconnectId && !state.appStates.reconnectId) {
@@ -215,15 +200,12 @@ export const LiveChatWidgetStateful = props => {
             });
           } else {
             var _state$domainStates3;
-
             const chatStartedSkippingChatButtonRendering = {
               eventName: BroadcastEvent.StartChatSkippingChatButtonRendering
             };
             BroadcastService.postMessage(chatStartedSkippingChatButtonRendering);
-
             if (!isUndefinedOrEmpty((_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.liveChatContext) && state.appStates.conversationState === ConversationState.Active) {
               var _state$domainStates4;
-
               const optionalParams = {
                 liveChatContext: (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : _state$domainStates4.liveChatContext
               };
@@ -235,11 +217,11 @@ export const LiveChatWidgetStateful = props => {
         });
       }
     }
-  }, [state.appStates.skipChatButtonRendering]); // useEffect for when skip chat button rendering
+  }, [state.appStates.skipChatButtonRendering]);
 
+  // useEffect for when skip chat button rendering
   useEffect(() => {
     var _chatSDK$omnichannelC8, _chatSDK$omnichannelC9, _props$controlProps12;
-
     // Add the custom context on receiving the SetCustomContext event
     BroadcastService.getMessageByEventName(BroadcastEvent.SetCustomContext).subscribe(msg => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
@@ -256,10 +238,8 @@ export const LiveChatWidgetStateful = props => {
         Event: TelemetryEvent.StartProactiveChatEventReceived,
         Description: "Start proactive chat event received."
       });
-
       if (canStartProactiveChat.current === true) {
         var _msg$payload, _msg$payload2, _msg$payload3;
-
         startProactiveChat(dispatch, msg === null || msg === void 0 ? void 0 : (_msg$payload = msg.payload) === null || _msg$payload === void 0 ? void 0 : _msg$payload.notificationConfig, msg === null || msg === void 0 ? void 0 : (_msg$payload2 = msg.payload) === null || _msg$payload2 === void 0 ? void 0 : _msg$payload2.enablePreChat, msg === null || msg === void 0 ? void 0 : (_msg$payload3 = msg.payload) === null || _msg$payload3 === void 0 ? void 0 : _msg$payload3.inNewWindow);
       } else {
         TelemetryHelper.logActionEvent(LogLevel.INFO, {
@@ -267,29 +247,29 @@ export const LiveChatWidgetStateful = props => {
           Description: "Start proactive chat method called, when chat was already triggered."
         });
       }
-    }); // Start chat from SDK Event
+    });
 
+    // Start chat from SDK Event
     BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(() => {
       var _chatSDK$omnichannelC4, _chatSDK$omnichannelC5, _props$controlProps10;
-
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.StartChatEventRecevied,
         Description: "Start chat event received."
       });
-      const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps10 = props.controlProps) === null || _props$controlProps10 === void 0 ? void 0 : _props$controlProps10.widgetInstanceId) ?? ""); // Chat not found in cache
+      const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps10 = props.controlProps) === null || _props$controlProps10 === void 0 ? void 0 : _props$controlProps10.widgetInstanceId) ?? "");
 
+      // Chat not found in cache
       if (persistedState === undefined) {
         BroadcastService.postMessage({
           eventName: BroadcastEvent.ChatInitiated
         });
         prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
         return;
-      } // Chat exist in cache
-
+      }
 
+      // Chat exist in cache
       if (persistedState) {
         var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4;
-
         // Only initiate new chat if widget state in cache in one of the followings
         if (persistedState.appStates.conversationState === ConversationState.Closed || persistedState.appStates.conversationState === ConversationState.InActive || persistedState.appStates.conversationState === ConversationState.Postchat) {
           BroadcastService.postMessage({
@@ -297,9 +277,9 @@ export const LiveChatWidgetStateful = props => {
           });
           prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
           return;
-        } // If minimized, maximize the chat
-
+        }
 
+        // If minimized, maximize the chat
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -312,15 +292,14 @@ export const LiveChatWidgetStateful = props => {
           }
         });
       }
-    }); // End chat
+    });
 
+    // End chat
     BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChat).subscribe(async () => {
       if (state.appStates.skipChatButtonRendering !== true) {
         var _chatSDK$omnichannelC6, _chatSDK$omnichannelC7, _props$controlProps11;
-
         // This is to ensure to get latest state from cache in multitab
         const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC7 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC7 === void 0 ? void 0 : _chatSDK$omnichannelC7.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
-
         if (persistedState && persistedState.appStates.conversationState === ConversationState.Active) {
           prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
         } else {
@@ -329,27 +308,29 @@ export const LiveChatWidgetStateful = props => {
           endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
         }
       }
-
       BroadcastService.postMessage({
         eventName: BroadcastEvent.CloseChat
       });
-    }); // End chat on browser unload
+    });
 
+    // End chat on browser unload
     BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChatOnBrowserUnload).subscribe(() => {
       initiateEndChatOnBrowserUnload();
-    }); // Listen to end chat event from other tabs
+    });
 
+    // Listen to end chat event from other tabs
     const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC8 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC8 === void 0 ? void 0 : _chatSDK$omnichannelC8.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC9 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC9 === void 0 ? void 0 : _chatSDK$omnichannelC9.widgetId, ((_props$controlProps12 = props.controlProps) === null || _props$controlProps12 === void 0 ? void 0 : _props$controlProps12.widgetInstanceId) ?? "");
     BroadcastService.getMessageByEventName(endChatEventName).subscribe(async () => {
       endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
       return;
-    }); // When conversation ended by agent
+    });
 
+    // When conversation ended by agent
     if (state.appStates.conversationEndedByAgent) {
       endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
-    } //Listen to WidgetSize, used for minimize to maximize
-
+    }
 
+    //Listen to WidgetSize, used for minimize to maximize
     BroadcastService.getMessageByEventName("WidgetSize").subscribe(msg => {
       dispatch({
         type: LiveChatWidgetActionType.SET_WIDGET_SIZE,
@@ -369,8 +350,9 @@ export const LiveChatWidgetStateful = props => {
         dispatch({
           type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
           payload: currentMessageCountRef.current + 1
-        }); // New message notification
+        });
 
+        // New message notification
         BroadcastService.postMessage({
           eventName: BroadcastEvent.NewMessageNotification
         });
@@ -379,15 +361,15 @@ export const LiveChatWidgetStateful = props => {
   }, [state.appStates.conversationState]);
   useEffect(() => {
     canStartProactiveChat.current = state.appStates.conversationState === ConversationState.Closed && !state.appStates.proactiveChatStates.proactiveChatInNewWindow;
-  }, [state.appStates.conversationState, state.appStates.proactiveChatStates.proactiveChatInNewWindow]); // Reset the UnreadMessageCount when minimized is toggled and broadcast it.
+  }, [state.appStates.conversationState, state.appStates.proactiveChatStates.proactiveChatInNewWindow]);
 
+  // Reset the UnreadMessageCount when minimized is toggled and broadcast it.
   useEffect(() => {
     if (state.appStates.isMinimized) {
       ActivityStreamHandler.cork();
     } else {
       setTimeout(() => ActivityStreamHandler.uncork(), 500);
     }
-
     currentMessageCountRef.current = -1;
     dispatch({
       type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
@@ -399,8 +381,9 @@ export const LiveChatWidgetStateful = props => {
       payload: 0
     };
     BroadcastService.postMessage(customEvent);
-  }, [state.appStates.isMinimized]); // Broadcast the UnreadMessageCount state on any change.
+  }, [state.appStates.isMinimized]);
 
+  // Broadcast the UnreadMessageCount state on any change.
   useEffect(() => {
     if (state.appStates.isMinimized === true && state.appStates.unreadMessageCount > 0) {
       const customEvent = {
@@ -413,18 +396,17 @@ export const LiveChatWidgetStateful = props => {
   }, [state.appStates.unreadMessageCount]);
   useEffect(() => {
     var _props$webChatContain2;
-
-    setWebChatStyles({ ...webChatStyles,
+    setWebChatStyles({
+      ...webChatStyles,
       ...((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.webChatStyles)
     });
-  }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]); // Publish chat widget state
+  }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]);
 
+  // Publish chat widget state
   useEffect(() => {
     var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps13;
-
     // Only activate these windows events when conversation state is active and chat widget is in popout mode
     // Ghost chat scenarios
-
     /* COMMENTING THIS CODE FOR PARITY WITH OLD LCW
     if (state.appStates.conversationState === ConversationState.Active &&
         props.controlProps?.skipChatButtonRendering === true) {
@@ -439,29 +421,25 @@ export const LiveChatWidgetStateful = props => {
             initiateEndChatOnBrowserUnload();
         };
     }*/
+
     widgetStateEventName = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps13 = props.controlProps) === null || _props$controlProps13 === void 0 ? void 0 : _props$controlProps13.widgetInstanceId) ?? "");
     const chatWidgetStateChangeEvent = {
       eventName: widgetStateEventName,
-      payload: { ...state
+      payload: {
+        ...state
       }
     };
     BroadcastService.postMessage(chatWidgetStateChangeEvent);
   }, [state]);
   const webChatProps = initWebChatComposer(props, chatSDK, state, dispatch, setWebChatStyles);
-
-  const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
-  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
+  const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch);
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab);
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const prepareEndChatRelay = (adapter, state) => prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
-
-  const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
+  const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams, persistedState);
-
   const confirmationPaneProps = initConfirmationPropsComposer(props);
   return /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
     styleOptions: webChatStyles,

package/lib/esm/components/loadingpanestateful/LoadingPaneStateful.js

@@ -7,25 +7,24 @@ import { findAllFocusableElement } from "../../common/utils";
 import useChatContextStore from "../../hooks/useChatContextStore";
 export const LoadingPaneStateful = props => {
   var _props$styleProps;
-
   const [state] = useChatContextStore();
   const generalStyleProps = Object.assign({}, defaultGeneralLoadingPaneStyleProps, (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyleProps);
-  const styleProps = { ...props.styleProps,
+  const styleProps = {
+    ...props.styleProps,
     generalStyleProps: generalStyleProps
   };
   const controlProps = {
     id: "oc-lcw-loading-pane",
     dir: state.domainStates.globalDir,
     ...props.controlProps
-  }; // Move focus to the first button
+  };
 
+  // Move focus to the first button
   useEffect(() => {
     const firstElement = findAllFocusableElement(`#${state.domainStates.widgetElementId}`);
-
     if (firstElement && firstElement[0]) {
       firstElement[0].focus();
     }
-
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.LoadingPaneLoaded,
       Description: "Loading pane loaded."

package/lib/esm/components/ooohpanestateful/OOOHPaneStateful.js

@@ -7,25 +7,24 @@ import { findAllFocusableElement } from "../../common/utils";
 import useChatContextStore from "../../hooks/useChatContextStore";
 export const OutOfOfficeHoursPaneStateful = props => {
   var _props$styleProps;
-
   const [state] = useChatContextStore();
   const generalStyleProps = Object.assign({}, defaultGeneralStyleProps, (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyleProps);
-  const styleProps = { ...props.styleProps,
+  const styleProps = {
+    ...props.styleProps,
     generalStyleProps: generalStyleProps
   };
   const controlProps = {
     id: "oc-lcw-outofofficehours-pane",
     dir: state.domainStates.globalDir,
     ...props.controlProps
-  }; // Move focus to the first button
+  };
 
+  // Move focus to the first button
   useEffect(() => {
     const firstElement = findAllFocusableElement(`#${state.domainStates.widgetElementId}`);
-
     if (firstElement && firstElement[0]) {
       firstElement[0].focus();
     }
-
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.OutOfOfficePaneLoaded
     });

package/lib/esm/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js

@@ -7,10 +7,10 @@ import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 export const PostChatLoadingPaneStateful = props => {
   var _props$styleProps;
-
   const [state] = useChatContextStore();
   const generalStyleProps = Object.assign({}, defaultGeneralPostChatLoadingPaneStyleProps, (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyleProps);
-  const styleProps = { ...props.styleProps,
+  const styleProps = {
+    ...props.styleProps,
     generalStyleProps: generalStyleProps
   };
   const controlProps = {
@@ -22,15 +22,14 @@ export const PostChatLoadingPaneStateful = props => {
     hideSpinnerText: true,
     subtitleText: "Please take a moment to give us feedback about your chat experience. We are loading the survey for you now.",
     ...props.controlProps
-  }; // Move focus to the first button
+  };
 
+  // Move focus to the first button
   useEffect(() => {
     const firstElement = findAllFocusableElement(`#${state.domainStates.widgetElementId}`);
-
     if (firstElement && firstElement[0]) {
       firstElement[0].focus();
     }
-
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.PostChatSurveyLoadingPaneLoaded
     });

package/lib/esm/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -5,39 +5,60 @@ import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultGeneralPostChatSurveyPaneStyleProps } from "./common/defaultStyleProps/defaultgeneralPostChatSurveyPaneStyleProps";
 import { findAllFocusableElement } from "../../common/utils";
 import useChatContextStore from "../../hooks/useChatContextStore";
+import { PostChatSurveyMode } from "./enums/PostChatSurveyMode";
+import { CustomerVoiceEvents } from "./enums/CustomerVoiceEvents";
 export const PostChatSurveyPaneStateful = props => {
-  var _props$styleProps, _props$controlProps;
-
-  const [state] = useChatContextStore(); // ToDo : TASK 2628392 Fix PostChat iframe reloading on Minimize
-
+  var _state$domainStates$l, _state$domainStates$l2, _props$styleProps, _props$controlProps;
+  const [state] = useChatContextStore();
+  const postChatSurveyMode = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveymode;
   const generalStyleProps = Object.assign({}, defaultGeneralPostChatSurveyPaneStyleProps, (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyleProps, {
     display: state.appStates.isMinimized ? "none" : ""
   });
   let surveyInviteLink = "";
-
   if (state.domainStates.postChatContext.surveyInviteLink) {
-    surveyInviteLink = state.domainStates.postChatContext.surveyInviteLink + "&lang=" + (state.domainStates.postChatContext.formsProLocale ?? "en");
+    surveyInviteLink = state.domainStates.postChatContext.surveyInviteLink + "&embed=" + (postChatSurveyMode === PostChatSurveyMode.Embed).toString() + "&compact=" + (props.isCustomerVoiceSurveyCompact ?? true).toString() + "&lang=" + (state.domainStates.postChatContext.formsProLocale ?? "en") + "&showmultilingual=false";
   }
-
-  const styleProps = { ...props.styleProps,
+  const styleProps = {
+    ...props.styleProps,
     generalStyleProps: generalStyleProps
   };
   const controlProps = {
     id: "oc-lcw-postchatsurvey-pane",
     surveyURL: ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.surveyURL) ?? surveyInviteLink,
     ...props.controlProps
-  }; // Move focus to the first button
+  };
 
+  // Move focus to the first button
   useEffect(() => {
     const firstElement = findAllFocusableElement(`#${controlProps.id}`);
-
     if (firstElement && firstElement[0]) {
       firstElement[0].focus();
     }
-
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.PostChatSurveyLoaded
     });
+
+    //Customer Voice Telemetry Events
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    window.addEventListener("message", message => {
+      const {
+        data
+      } = message;
+      if (!data) return;
+      if (data === CustomerVoiceEvents.ResponsePageLoaded) {
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.CustomerVoiceResponsePageLoaded
+        });
+      } else if (data === CustomerVoiceEvents.FormResponseSubmitted) {
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.CustomerVoiceFormResponseSubmitted
+        });
+      } else if (data === CustomerVoiceEvents.FormResponseError) {
+        TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.CustomerVoiceFormResponseError
+        });
+      }
+    });
   }, []);
   return /*#__PURE__*/React.createElement(PostChatSurveyPane, {
     controlProps: controlProps,

package/lib/esm/components/postchatsurveypanestateful/common/defaultStyleProps/defaultgeneralPostChatSurveyPaneStyleProps.js

@@ -6,5 +6,5 @@ export const defaultGeneralPostChatSurveyPaneStyleProps = {
   top: "0%",
   borderRadius: "0 0 4px 4px",
   borderWidth: "0px",
-  overflowY: "auto"
+  maxHeight: "calc(100% - 80px)"
 };

package/lib/esm/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.js

@@ -0,0 +1,6 @@
+export let CustomerVoiceEvents;
+(function (CustomerVoiceEvents) {
+  CustomerVoiceEvents["ResponsePageLoaded"] = "ResponsePageLoaded";
+  CustomerVoiceEvents["FormResponseSubmitted"] = "FormResponseSubmitted";
+  CustomerVoiceEvents["FormResponseError"] = "FormResponseError";
+})(CustomerVoiceEvents || (CustomerVoiceEvents = {}));

package/lib/esm/components/postchatsurveypanestateful/enums/PostChatSurveyMode.js

@@ -1,5 +1,4 @@
 export let PostChatSurveyMode;
-
 (function (PostChatSurveyMode) {
   PostChatSurveyMode["Embed"] = "192350000";
   PostChatSurveyMode["Link"] = "192350001";

package/lib/esm/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.js

@@ -0,0 +1 @@
+export {};