@microsoft/omnichannel-chat-widget 0.1.0-main.0d584e6 → 0.1.0-main.0d8d3bf

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -7,16 +7,34 @@ import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontro
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
 import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostChatSurveyMode";
 import { Constants } from "../../../common/Constants";
-import { addDelayInMs, getWidgetEndChatEventName } from "../../../common/utils"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { addDelayInMs, getWidgetEndChatEventName } from "../../../common/utils";
+import { getAuthClientFunction, handleAuthentication } from "./authHelper";
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
-  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _conversationDetails;
-
-  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates$l, _state$domainStates$l2, _props$chatConfig2, _props$chatConfig2$Li, _state$domainStates$l3, _state$domainStates$l4, _conversationDetails;
+  const isPostChatEnabled = ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_postconversationsurveyenable) ?? ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable);
+  const postChatSurveyMode = ((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig2$Li === void 0 ? void 0 : _props$chatConfig2$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode);
+
+  //Unable to end chat if token has expired
+  if (props.getAuthToken) {
+    const authClientFunction = getAuthClientFunction(props.chatConfig);
+    if (props.getAuthToken && authClientFunction) {
+      // set auth token to chat sdk before end chat
+      const authSuccess = await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
+      if (!authSuccess) {
+        TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.GetAuthTokenFailed,
+          ExceptionDetails: {
+            exception: "Unable to get auth token during end chat"
+          }
+        });
+      }
+    }
+  }
 
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let conversationDetails = undefined;
-
   try {
     conversationDetails = await chatSDK.getConversationDetails();
   } catch (erorr) {
@@ -27,36 +45,55 @@ const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, disp
       }
     });
   }
-
   if (isPostChatEnabled === "true" && ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.canRenderPostChat) === Constants.truePascal) {
     const skipEndChatSDK = false;
     const skipCloseChat = true;
+    const chatSession = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
     await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, false);
-
+    if (chatSession) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      chatSDK.chatToken = chatSession.chatToken ?? {};
+      chatSDK.requestId = chatSession.requestId;
+    }
     if (postChatSurveyMode === PostChatSurveyMode.Embed) {
-      dispatch({
-        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-        payload: ConversationState.PostchatLoading
-      });
-      await addDelayInMs(Constants.PostChatLoadingDurationInMs);
-      const loadPostChatEvent = {
-        eventName: BroadcastEvent.LoadPostChatSurvey
-      };
-      BroadcastService.postMessage(loadPostChatEvent);
+      // Only start embedded Postchat workflow if postchat context is set successfully else close chat
+      if (state.domainStates.postChatContext) {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: ConversationState.PostchatLoading
+        });
+        await addDelayInMs(Constants.PostChatLoadingDurationInMs);
+        const loadPostChatEvent = {
+          eventName: BroadcastEvent.LoadPostChatSurvey
+        };
+        BroadcastService.postMessage(loadPostChatEvent);
+      } else {
+        await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, true, false, true);
+      }
     } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
+      var _props$webChatContain, _props$webChatContain2;
       dispatch({
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.InActive
       });
-    }
 
+      // Disable SendBox
+      if ((props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.renderingMiddlewareProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.hideSendboxOnConversationEnd) !== false) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        setWebChatStyles(styles => {
+          return {
+            ...styles,
+            hideSendBox: true
+          };
+        });
+      }
+    }
     return;
   }
-
   await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+};
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => {
   if (!skipEndChatSDK) {
     try {
@@ -73,9 +110,9 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
       });
       postMessageToOtherTab = false;
     }
-  } // Need to clear these states immediately when chat ended from OC.
-
+  }
 
+  // Need to clear these states immediately when chat ended from OC.
   dispatch({
     type: LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
     payload: undefined
@@ -88,15 +125,18 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
     type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
     payload: undefined
   });
-
+  dispatch({
+    type: LiveChatWidgetActionType.SET_RECONNECT_ID,
+    payload: undefined
+  });
   if (!skipCloseChat) {
     try {
-      var _props$webChatContain;
-
+      var _props$webChatContain3;
       adapter === null || adapter === void 0 ? void 0 : adapter.end();
       setAdapter(undefined);
-      setWebChatStyles({ ...defaultWebChatContainerStatefulProps.webChatStyles,
-        ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
+      setWebChatStyles({
+        ...defaultWebChatContainerStatefulProps.webChatStyles,
+        ...((_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles)
       });
       WebChatStoreLoader.store = null;
       dispatch({
@@ -115,10 +155,6 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
         type: LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
         payload: null
       });
-      dispatch({
-        type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
-        payload: 0
-      });
       dispatch({
         type: LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
         payload: {
@@ -127,10 +163,8 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
           proactiveChatInNewWindow: false
         }
       });
-
       if (postMessageToOtherTab) {
         var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps;
-
         const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
         BroadcastService.postMessage({
           eventName: endChatEventName
@@ -143,8 +177,12 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
           exception: `Failed to endChat: ${error}`
         }
       });
+    } finally {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
+        payload: 0
+      });
     }
   }
 };
-
 export { prepareEndChat, endChat };

package/lib/esm/components/livechatwidget/common/getGeneralStylesForButton.js

@@ -2,7 +2,6 @@ import { shouldShowChatButton, shouldShowProactiveChatPane } from "../../../cont
 import { defaultLiveChatWidgetGeneralStyles } from "./defaultStyles/defaultLiveChatWidgetGeneralStyles";
 export const getGeneralStylesForButton = state => {
   let generalStylesForButton = defaultLiveChatWidgetGeneralStyles;
-
   if (!shouldShowChatButton(state) && !shouldShowProactiveChatPane(state)) {
     generalStylesForButton = Object.assign({}, defaultLiveChatWidgetGeneralStyles, {
       boxShadow: "0px 0px 2px rgba(0, 0, 0, 0.16), 0px 4px 8px rgba(0, 0, 0, 0.12)",
@@ -12,6 +11,5 @@ export const getGeneralStylesForButton = state => {
       padding: "0.5"
     });
   }
-
   return generalStylesForButton;
 };

package/lib/esm/components/livechatwidget/common/initCallingSdk.js

@@ -1,6 +1,7 @@
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const initCallingSdk = async (chatSDK, setVoiceVideoCallingSDK) => {
   try {
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -13,18 +14,15 @@ export const initCallingSdk = async (chatSDK, setVoiceVideoCallingSDK) => {
       });
       return true;
     }
-
     return false;
   } catch (error) {
-    if (error !== "Voice and video call is not enabled") {
-      TelemetryHelper.logCallingEvent(LogLevel.ERROR, {
-        Event: TelemetryEvent.CallingSDKLoadFailed,
-        ExceptionDetails: {
-          exception: error
-        }
-      });
-    }
-
+    TelemetryHelper.logCallingEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.CallingSDKLoadFailed,
+      ExceptionDetails: {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        exception: error.message
+      }
+    });
     return false;
   }
 };

package/lib/esm/components/livechatwidget/common/initConfirmationPropsComposer.js

@@ -1,14 +1,13 @@
 import { defaultConfirmationPaneLocalizedTexts } from "../../confirmationpanestateful/common/defaultProps/defaultConfirmationPaneLocalizedTexts";
 export const initConfirmationPropsComposer = props => {
   var _props$confirmationPa, _props$footerProps, _props$footerProps$co, _props$footerProps2, _props$footerProps2$c, _props$confirmationPa2;
-
-  const confirmationPanelocalizedTexts = { ...defaultConfirmationPaneLocalizedTexts,
+  const confirmationPanelocalizedTexts = {
+    ...defaultConfirmationPaneLocalizedTexts,
     ...(props === null || props === void 0 ? void 0 : (_props$confirmationPa = props.confirmationPaneProps) === null || _props$confirmationPa === void 0 ? void 0 : _props$confirmationPa.confirmationPaneLocalizedTexts)
   };
   let confirmationPaneInputs;
   const emailTranscriptDisabled = ((_props$footerProps = props.footerProps) === null || _props$footerProps === void 0 ? void 0 : (_props$footerProps$co = _props$footerProps.controlProps) === null || _props$footerProps$co === void 0 ? void 0 : _props$footerProps$co.hideEmailTranscriptButton) ?? false;
   const downloadTranscriptDisabled = ((_props$footerProps2 = props.footerProps) === null || _props$footerProps2 === void 0 ? void 0 : (_props$footerProps2$c = _props$footerProps2.controlProps) === null || _props$footerProps2$c === void 0 ? void 0 : _props$footerProps2$c.hideDownloadTranscriptButton) ?? false;
-
   if (!emailTranscriptDisabled && !downloadTranscriptDisabled) {
     confirmationPaneInputs = {
       title: confirmationPanelocalizedTexts.CLOSE_CONFIRMATION_DIALOG_TITLE_FOR_EMAIL_AND_DOWNLOAD_TRANSCRIPT_ENABLED,
@@ -30,8 +29,8 @@ export const initConfirmationPropsComposer = props => {
       description: confirmationPanelocalizedTexts.CLOSE_CONFIRMATION_DIALOG_DESCRIPTION_DEFAULT
     };
   }
-
-  const confirmationPaneProps = { ...props.confirmationPaneProps,
+  const confirmationPaneProps = {
+    ...props.confirmationPaneProps,
     controlProps: {
       titleText: confirmationPaneInputs.title,
       subtitleText: confirmationPaneInputs.description,

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -29,53 +29,63 @@ import preProcessingMiddleware from "../../webchatcontainerstateful/webchatcontr
 import sanitizationMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware";
 import { createCardActionMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware";
 import createMessageTimeStampMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware";
-import { Constants } from "../../../common/Constants"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { Constants } from "../../../common/Constants";
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
-
-  const localizedTexts = { ...defaultMiddlewareLocalizedTexts,
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$chatConfig, _props$chatConfig$Liv, _state$domainStates$l, _state$domainStates$l2, _props$chatConfig2, _props$chatConfig2$Li, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
+  const localizedTexts = {
+    ...defaultMiddlewareLocalizedTexts,
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.localizedTexts)
   };
-  const disableNewLineMarkdownSupport = ((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.disableNewLineMarkdownSupport) ?? defaultWebChatContainerStatefulProps.disableNewLineMarkdownSupport; // eslint-disable-next-line @typescript-eslint/no-non-null-assertion
-
+  const disableNewLineMarkdownSupport = ((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.disableNewLineMarkdownSupport) ?? defaultWebChatContainerStatefulProps.disableNewLineMarkdownSupport;
+  // eslint-disable-next-line @typescript-eslint/no-non-null-assertion
   const markdown = createMarkdown(((_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.disableMarkdownMessageFormatting) ?? defaultWebChatContainerStatefulProps.disableMarkdownMessageFormatting, disableNewLineMarkdownSupport);
-  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode; // Initialize Web Chat's redux store
+  const isPostChatEnabled = ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_postconversationsurveyenable) ?? ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable);
+  const postChatSurveyMode = ((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig2$Li === void 0 ? void 0 : _props$chatConfig2$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode);
 
+  // Initialize Web Chat's redux store
   let webChatStore = WebChatStoreLoader.store;
-
   if (!webChatStore) {
     var _state$domainStates$l5, _state$domainStates$l6, _state$domainStates$l7, _props$webChatContain6;
-
     const conversationEndCallback = async () => {
       var _props$webChatContain4, _props$webChatContain5;
-
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.ConversationEndedThreadEventReceived,
         Description: "Conversation is ended by agent side or by timeout."
       });
-
       if ((props === null || props === void 0 ? void 0 : (_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : (_props$webChatContain5 = _props$webChatContain4.renderingMiddlewareProps) === null || _props$webChatContain5 === void 0 ? void 0 : _props$webChatContain5.hideSendboxOnConversationEnd) !== false) {
         setWebChatStyles(styles => {
-          return { ...styles,
+          return {
+            ...styles,
             hideSendBox: true
           };
         });
       }
-
       if (isPostChatEnabled === "true") {
         if (postChatSurveyMode === PostChatSurveyMode.Embed) {
-          WebChatStoreLoader.store = null;
-          dispatch({
-            type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-            payload: ConversationState.PostchatLoading
-          });
-          await addDelayInMs(Constants.PostChatLoadingDurationInMs);
-          const loadPostChatEvent = {
-            eventName: BroadcastEvent.LoadPostChatSurvey
-          };
-          BroadcastService.postMessage(loadPostChatEvent);
+          // Only start embedded Postchat workflow if postchat context is set successfully else close chat
+          if (state.domainStates.postChatContext) {
+            WebChatStoreLoader.store = null;
+            dispatch({
+              type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+              payload: ConversationState.PostchatLoading
+            });
+            await addDelayInMs(Constants.PostChatLoadingDurationInMs);
+            const loadPostChatEvent = {
+              eventName: BroadcastEvent.LoadPostChatSurvey
+            };
+            BroadcastService.postMessage(loadPostChatEvent);
+          } else {
+            dispatch({
+              type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+              payload: ConversationState.InActive
+            });
+            dispatch({
+              type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
+              payload: true
+            });
+          }
         } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
           dispatch({
             type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
@@ -92,7 +102,6 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
           payload: true
         });
       }
-
       dispatch({
         type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
         payload: undefined
@@ -102,15 +111,17 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
         payload: undefined
       });
     };
-
-    webChatStore = createStore({}, //initial state
-    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.allowedFileExtensions, (_state$domainStates$l6 = state.domainStates.liveChatConfig) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.maxUploadFileSize, localizedTexts), channelDataMiddleware, createConversationEndMiddleware(conversationEndCallback), createDataMaskingMiddleware((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : _state$domainStates$l7.DataMaskingInfo), createMessageTimeStampMiddleware, gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware, createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware, // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    webChatStore = createStore({},
+    //initial state
+    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.allowedFileExtensions, (_state$domainStates$l6 = state.domainStates.liveChatConfig) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.maxUploadFileSize, localizedTexts), channelDataMiddleware, createConversationEndMiddleware(conversationEndCallback), createDataMaskingMiddleware((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : _state$domainStates$l7.DataMaskingInfo), createMessageTimeStampMiddleware, gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware, createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware,
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain6 = props.webChatContainerProps) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.storeMiddlewares) ?? []));
     WebChatStoreLoader.store = webChatStore;
-  } // Initialize the remaining Web Chat props
-
+  }
 
-  const webChatProps = { ...defaultWebChatContainerStatefulProps.webChatProps,
+  // Initialize the remaining Web Chat props
+  const webChatProps = {
+    ...defaultWebChatContainerStatefulProps.webChatProps,
     dir: state.domainStates.globalDir,
     locale: changeLanguageCodeFormatForWebChat(getLocaleStringFromId((_state$domainStates$l8 = state.domainStates.liveChatConfig) === null || _state$domainStates$l8 === void 0 ? void 0 : (_state$domainStates$l9 = _state$domainStates$l8.ChatWidgetLanguage) === null || _state$domainStates$l9 === void 0 ? void 0 : _state$domainStates$l9.msdyn_localeid)),
     store: webChatStore,
@@ -123,6 +134,7 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
     typingIndicatorMiddleware: (_props$webChatContain19 = props.webChatContainerProps) !== null && _props$webChatContain19 !== void 0 && (_props$webChatContain20 = _props$webChatContain19.renderingMiddlewareProps) !== null && _props$webChatContain20 !== void 0 && _props$webChatContain20.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai3 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.typingIndicatorMiddleware,
     onTelemetry: createWebChatTelemetry(),
     cardActionMiddleware: createCardActionMiddleware(((_props$webChatContain21 = props.webChatContainerProps) === null || _props$webChatContain21 === void 0 ? void 0 : _props$webChatContain21.botMagicCode) || undefined),
+    sendTypingIndicator: true,
     ...((_props$webChatContain22 = props.webChatContainerProps) === null || _props$webChatContain22 === void 0 ? void 0 : _props$webChatContain22.webChatProps)
   };
   return webChatProps;