@microsoft/omnichannel-chat-widget 0.1.0-main.07f52ee → 0.1.0-main.20562ae

package/lib/esm/common/Constants.js

@@ -8,8 +8,12 @@ _defineProperty(Constants, "systemMessageTag", "system");
 
 _defineProperty(Constants, "userMessageTag", "user");
 
+_defineProperty(Constants, "historyMessageTag", "history");
+
 _defineProperty(Constants, "agentEndConversationMessageTag", "agentendconversation");
 
+_defineProperty(Constants, "supervisorForceCloseMessageTag", "supervisorforceclosedconversation");
+
 _defineProperty(Constants, "receivedMessageClassName", "ms_lcw_webchat_received_message");
 
 _defineProperty(Constants, "sentMessageClassName", "ms_lcw_webchat_sent_message");

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -13,7 +13,7 @@ export let ScenarioType;
   ScenarioType["ACS_ADAPTER"] = "LCW_ACSAdapterEvents";
 })(ScenarioType || (ScenarioType = {}));
 
-export let LogLevel;
+export let LogLevel; // Events used in certain functionalities that are not being logged
 
 (function (LogLevel) {
   LogLevel["INFO"] = "INFO";
@@ -22,6 +22,21 @@ export let LogLevel;
   LogLevel["ERROR"] = "ERROR";
 })(LogLevel || (LogLevel = {}));
 
+export let BroadcastEvent; // Events being logged
+
+(function (BroadcastEvent) {
+  BroadcastEvent["LoadPostChatSurvey"] = "LoadPostChatSurvey";
+  BroadcastEvent["EndChat"] = "ChatEnded";
+  BroadcastEvent["NewMessageNotification"] = "NewMessageNotification";
+  BroadcastEvent["UnreadMessageCount"] = "UnreadMessageCount";
+  BroadcastEvent["ChatWidgetStateChanged"] = "ChatWidgetStateChanged";
+  BroadcastEvent["ProactiveChatStartChat"] = "ProactiveChatStartChat";
+  BroadcastEvent["ProactiveChatStartPopoutChat"] = "ProactiveChatStartPopoutChat";
+  BroadcastEvent["InvalidAdaptiveCardFormat"] = "InvalidAdaptiveCardFormat";
+  BroadcastEvent["NewMessageSent"] = "NewMessageSent";
+  BroadcastEvent["NewMessageReceived"] = "NewMessageReceived";
+})(BroadcastEvent || (BroadcastEvent = {}));
+
 export let TelemetryEvent;
 
 (function (TelemetryEvent) {
@@ -70,7 +85,9 @@ export let TelemetryEvent;
   TelemetryEvent["PrechatSurveyLoaded"] = "PrechatSurveyLoaded";
   TelemetryEvent["PrechatSubmitted"] = "PrechatSubmitted";
   TelemetryEvent["StartChatSDKCall"] = "StartChatCall";
+  TelemetryEvent["StartChatEventRecevied"] = "StartChatEventReceived";
   TelemetryEvent["EndChatSDKCall"] = "EndChatCall";
+  TelemetryEvent["EndChatEventReceived"] = "EndChatEventReceived";
   TelemetryEvent["OnNewMessageFailed"] = "OnNewMessageFailed";
   TelemetryEvent["OnNewMessageAudioNotificationFailed"] = "OnNewMessageAudioNotificationFailed";
   TelemetryEvent["DownloadTranscriptResponseNullOrUndefined"] = "DownloadTranscriptResponseNullOrUndefined";
@@ -84,6 +101,7 @@ export let TelemetryEvent;
   TelemetryEvent["LoadingPaneLoaded"] = "LoadingPaneLoaded";
   TelemetryEvent["EmailTranscriptLoaded"] = "EmailTranscriptLoaded";
   TelemetryEvent["OutOfOfficePaneLoaded"] = "OutOfOfficePaneLoaded";
+  TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
   TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
   TelemetryEvent["ConfirmationPaneLoaded"] = "ConfirmationPaneLoaded";
   TelemetryEvent["ProactiveChatPaneLoaded"] = "ProactiveChatPaneLoaded";
@@ -106,6 +124,8 @@ export let TelemetryEvent;
   TelemetryEvent["SendTypingIndicatorSucceeded"] = "SendTypingIndicatorSucceeded";
   TelemetryEvent["SendTypingIndicatorFailed"] = "SendTypingIndicatorFailed";
   TelemetryEvent["PreChatSurveyStartChatMethodFailed"] = "PreChatSurveyStartChatMethodFailed";
+  TelemetryEvent["ChatAlreadyTriggered"] = "ChatAlreadyTriggered";
+  TelemetryEvent["StartProactiveChatEventReceived"] = "StartProactiveChatEventReceived";
   TelemetryEvent["StartProactiveChatMethodFailed"] = "StartProactiveChatMethodFailed";
   TelemetryEvent["ProactiveChatAccepted"] = "ProactiveChatAccepted";
   TelemetryEvent["ProactiveChatRejected"] = "ProactiveChatRejected";
@@ -114,7 +134,8 @@ export let TelemetryEvent;
   TelemetryEvent["ReconnectChatContinueConversation"] = "ReconnectChatContinueConversation";
   TelemetryEvent["ReconnectChatStartNewConversation"] = "ReconnectChatStartNewConversation";
   TelemetryEvent["ReconnectChatMinimize"] = "ReconnectChatMinimize";
-  TelemetryEvent["ChatWidgetStateChanged"] = "ChatWidgetStateChanged";
+  TelemetryEvent["MessageSent"] = "MessageSent";
+  TelemetryEvent["MessageReceived"] = "MessageReceived";
 })(TelemetryEvent || (TelemetryEvent = {}));
 
 export class TelemetryConstants {
@@ -130,6 +151,7 @@ export class TelemetryConstants {
       case TelemetryEvent.LCWChatButtonShow:
       case TelemetryEvent.PrechatSurveyLoaded:
       case TelemetryEvent.LoadingPaneLoaded:
+      case TelemetryEvent.PostChatSurveyLoadingPaneLoaded:
       case TelemetryEvent.PostChatSurveyLoaded:
       case TelemetryEvent.EmailTranscriptLoaded:
       case TelemetryEvent.OutOfOfficePaneLoaded:
@@ -159,12 +181,16 @@ export class TelemetryConstants {
         return ScenarioType.ACTIONS;
 
       case TelemetryEvent.StartChatSDKCall:
+      case TelemetryEvent.StartChatEventRecevied:
       case TelemetryEvent.StartChatMethodException:
       case TelemetryEvent.CloseChatMethodException:
+      case TelemetryEvent.StartProactiveChatEventReceived:
       case TelemetryEvent.StartProactiveChatMethodFailed:
       case TelemetryEvent.OnNewMessageFailed:
       case TelemetryEvent.OnNewMessageAudioNotificationFailed:
       case TelemetryEvent.GetConversationDetailsCallFailed:
+      case TelemetryEvent.EndChatSDKCall:
+      case TelemetryEvent.EndChatEventReceived:
       case TelemetryEvent.EndChatSDKCallFailed:
       case TelemetryEvent.PostChatContextCallFailed:
       case TelemetryEvent.PostChatContextCallSucceed:

package/lib/esm/common/telemetry/TelemetryManager.js

@@ -4,6 +4,7 @@ import { LogLevel, ScenarioType, TelemetryConstants, TelemetryEvent } from "./Te
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ariaTelemetryLogger } from "./loggers/ariaTelemetryLogger";
 import { consoleLogger } from "./loggers/consoleLogger";
+import { defaultAriaConfig } from "./defaultConfigs/defaultAriaConfig";
 export class TelemetryTimers {}
 
 _defineProperty(TelemetryTimers, "LcwLoadToChatButtonTimer", void 0);
@@ -26,25 +27,25 @@ export const RegisterLoggers = () => {
   const registerLoggers = () => {
     var _TelemetryManager$Int, _TelemetryManager$Int2, _TelemetryManager$Int3, _TelemetryManager$Int4, _TelemetryManager$Int5, _TelemetryManager$Int6, _TelemetryManager$Int7, _TelemetryManager$Int8;
 
-    if (!((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int !== void 0 && (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) !== null && _TelemetryManager$Int2 !== void 0 && _TelemetryManager$Int2.disableConsoleLog) || !((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int3 !== void 0 && (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) !== null && _TelemetryManager$Int4 !== void 0 && _TelemetryManager$Int4.telemetryDisabled)) {
+    if (((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.disableConsoleLog) === false || ((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.telemetryDisabled) === false) {
       BroadcastService.getAnyMessage().subscribe(event => {
-        if (event.payload && event.eventName !== TelemetryEvent.ChatWidgetStateChanged) {
+        if (event.payload && event.eventName in TelemetryEvent) {
           logTelemetry(event);
         }
       });
     }
 
-    if (!((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int5 !== void 0 && (_TelemetryManager$Int6 = _TelemetryManager$Int5.telemetryConfig) !== null && _TelemetryManager$Int6 !== void 0 && _TelemetryManager$Int6.disableConsoleLog)) {
+    if (((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int5 === void 0 ? void 0 : (_TelemetryManager$Int6 = _TelemetryManager$Int5.telemetryConfig) === null || _TelemetryManager$Int6 === void 0 ? void 0 : _TelemetryManager$Int6.disableConsoleLog) === false) {
       loggers.push(consoleLogger());
     }
 
-    if (!((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int7 !== void 0 && (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) !== null && _TelemetryManager$Int8 !== void 0 && _TelemetryManager$Int8.telemetryDisabled)) {
+    if (((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int7 === void 0 ? void 0 : (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) === null || _TelemetryManager$Int8 === void 0 ? void 0 : _TelemetryManager$Int8.telemetryDisabled) === false) {
       var _TelemetryManager$Int9, _TelemetryManager$Int18, _TelemetryManager$Int19;
 
       if ((_TelemetryManager$Int9 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int9 !== void 0 && _TelemetryManager$Int9.ariaConfig) {
         var _TelemetryManager$Int10, _TelemetryManager$Int11, _TelemetryManager$Int12, _TelemetryManager$Int13, _TelemetryManager$Int14, _TelemetryManager$Int15, _TelemetryManager$Int16, _TelemetryManager$Int17;
 
-        loggers.push(ariaTelemetryLogger(((_TelemetryManager$Int10 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int10 === void 0 ? void 0 : (_TelemetryManager$Int11 = _TelemetryManager$Int10.ariaConfig) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.ariaTelemetryKey) ?? "", ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.disableCookieUsage) ?? false, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.collectorUriForTelemetry) ?? "", ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.ariaTelemetryApplicationName) ?? "OmniChannelProd_Web"));
+        loggers.push(ariaTelemetryLogger(((_TelemetryManager$Int10 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int10 === void 0 ? void 0 : (_TelemetryManager$Int11 = _TelemetryManager$Int10.ariaConfig) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.ariaTelemetryKey) ?? defaultAriaConfig.ariaTelemetryKey, ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.disableCookieUsage) ?? defaultAriaConfig.disableCookieUsage, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.collectorUriForTelemetry) ?? defaultAriaConfig.collectorUriForTelemetry, ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.ariaTelemetryApplicationName) ?? defaultAriaConfig.ariaTelemetryApplicationName));
       }
 
       const customLoggers = (_TelemetryManager$Int18 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : (_TelemetryManager$Int19 = _TelemetryManager$Int18.telemetryConfig) === null || _TelemetryManager$Int19 === void 0 ? void 0 : _TelemetryManager$Int19.telemetryLoggers;

package/lib/esm/common/telemetry/defaultConfigs/defaultAriaConfig.js

@@ -1,6 +1,6 @@
 export const defaultAriaConfig = {
   collectorUriForTelemetry: "",
   ariaTelemetryKey: "c7655518acf1403f93ff6b9f77942f0a-d01a02fd-6b50-4de3-a566-62eda11f93bc-7083",
-  ariaTelemetryApplicationName: "",
+  ariaTelemetryApplicationName: "D365_Omnichannel_Client_Public_Prod",
   disableCookieUsage: true
 };

package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -1,34 +1,25 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
+import { ConfirmationPane } from "@microsoft/omnichannel-chat-components";
 import React, { useEffect } from "react";
 import { findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, preventFocusToMoveOutOfElement, setFocusOnElement, setFocusOnSendBox, setTabIndices } from "../../common/utils";
-import { BroadcastService, ConfirmationPane } from "@microsoft/omnichannel-chat-components";
 import { DimLayer } from "../dimlayer/DimLayer";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
 import { NotificationHandler } from "../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationScenarios } from "../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
-import { PostChatSurveyMode } from "../postchatsurveypanestateful/enums/PostChatSurveyMode";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import useChatAdapterStore from "../../hooks/useChatAdapterStore";
-import useChatContextStore from "../../hooks/useChatContextStore";
-import useChatSDKStore from "../../hooks/useChatSDKStore";
-import { Constants } from "../../common/Constants"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import useChatContextStore from "../../hooks/useChatContextStore"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 export const ConfirmationPaneStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4;
-
   const initialTabIndexMap = new Map();
-  let elements = []; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-  const chatSDK = useChatSDKStore();
+  let elements = [];
   const [state, dispatch] = useChatContextStore();
   const {
-    endChat
+    prepareEndChat
   } = props; // eslint-disable-next-line @typescript-eslint/no-explicit-any
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
   const [adapter] = useChatAdapterStore();
-  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
   const controlProps = {
     id: "oc-lcw-confirmation-pane",
     dir: state.domainStates.globalDir,
@@ -43,28 +34,8 @@ export const ConfirmationPaneStateful = props => {
       });
 
       try {
-        // check agent has joined conversation
-        const conversationDetails = await chatSDK.getConversationDetails();
-
-        if (isPostChatEnabled === "true" && postChatSurveyMode === PostChatSurveyMode.Embed && conversationDetails.canRenderPostChat === Constants.truePascal) {
-          const loadPostChatEvent = {
-            eventName: "LoadPostChatSurvey"
-          };
-          BroadcastService.postMessage(loadPostChatEvent);
-        } else {
-          setTabIndices(elements, initialTabIndexMap, true);
-
-          try {
-            await endChat(adapter);
-          } catch (error) {
-            TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
-              Event: TelemetryEvent.CloseChatMethodException,
-              ExceptionDetails: {
-                exception: `Failed to endChat: ${error}`
-              }
-            });
-          }
-        }
+        setTabIndices(elements, initialTabIndexMap, true);
+        await prepareEndChat(adapter, state);
       } catch (ex) {
         TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
           Event: TelemetryEvent.GetConversationDetailsCallFailed,

package/lib/esm/components/footerstateful/FooterStateful.js

@@ -4,13 +4,13 @@ import AudioNotificationStateful from "./audionotificationstateful/AudioNotifica
 import { Constants } from "../../common/Constants";
 import { Footer } from "@microsoft/omnichannel-chat-components";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
+import { NewMessageNotificationSoundBase64 } from "../../assets/Audios";
 import { NotificationHandler } from "../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationScenarios } from "../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { downloadTranscript } from "./downloadtranscriptstateful/DownloadTranscriptStateful";
 import useChatContextStore from "../../hooks/useChatContextStore";
-import useChatSDKStore from "../../hooks/useChatSDKStore";
-import newMessageNotification from "../../assets/audios/newMessageNotification.mp3"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import useChatSDKStore from "../../hooks/useChatSDKStore"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 export const FooterStateful = props => {
   var _footerProps$controlP3, _footerProps$controlP4;
@@ -96,7 +96,7 @@ export const FooterStateful = props => {
     controlProps: controlProps,
     styleProps: footerProps === null || footerProps === void 0 ? void 0 : footerProps.styleProps
   }), /*#__PURE__*/React.createElement(AudioNotificationStateful, {
-    audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? newMessageNotification,
+    audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? NewMessageNotificationSoundBase64,
     hideAudioNotificationButton: (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false,
     isAudioMuted: state.appStates.isAudioMuted ?? false
   }));

package/lib/esm/components/headerstateful/HeaderStateful.js

@@ -1,5 +1,5 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
-import React, { useEffect, useState } from "react";
+import React, { useEffect, useRef, useState } from "react";
 import { ConversationState } from "../../contexts/common/ConversationState";
 import { Header } from "@microsoft/omnichannel-chat-components";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
@@ -21,6 +21,7 @@ export const HeaderStateful = props => {
 
   const [outOfOperatingHours, setOutOfOperatingHours] = useState(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeHeaderStyleProps, outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : outOfOfficeHeaderProps.styleProps);
+  const conversationState = useRef(state.appStates.conversationState);
   const controlProps = {
     id: "oc-lcw-header",
     dir: state.domainStates.globalDir,
@@ -40,17 +41,15 @@ export const HeaderStateful = props => {
         Description: "Header Close button clicked."
       });
 
-      if (state.appStates.conversationState === ConversationState.Active) {
+      if (conversationState.current === ConversationState.Active) {
         dispatch({
           type: LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
           payload: true
         });
-      } else if (state.appStates.conversationState === ConversationState.Postchat) {
-        dispatch({
-          type: LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT,
-          payload: false
-        });
-        await endChat(adapter);
+      } else {
+        const skipEndChatSDK = true;
+        const skipCloseChat = false;
+        await endChat(adapter, skipEndChatSDK, skipCloseChat);
       }
 
       dispatch({
@@ -82,7 +81,11 @@ export const HeaderStateful = props => {
     if (state.appStates.outsideOperatingHours) {
       setOutOfOperatingHours(true);
     }
-  }, []);
+
+    if (state.appStates.conversationState) {
+      conversationState.current = state.appStates.conversationState;
+    }
+  }, [state.appStates]);
   return /*#__PURE__*/React.createElement(Header, {
     componentOverrides: headerProps === null || headerProps === void 0 ? void 0 : headerProps.componentOverrides,
     controlProps: outOfOperatingHours || state.appStates.conversationState === ConversationState.OutOfOffice ? outOfOfficeControlProps : controlProps,

package/lib/esm/components/livechatwidget/common/createMarkdown.js

@@ -1,5 +1,4 @@
 import MarkdownIt from "markdown-it";
-import MarkdownSlack from "slack-markdown-it";
 import MarkdownItForInline from "markdown-it-for-inline";
 import { defaultMarkdownLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMarkdownLocalizedTexts";
 import { Constants } from "../../../common/Constants"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -12,8 +11,9 @@ export const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineM
       html: true,
       linkify: true,
       breaks: !disableNewLineMarkdownSupport
-    });
-    markdown.use(MarkdownSlack); // Markdown override for open link in new tab
+    }); // ToDo: Commenting below usage of plugin until deferred bug is resolved: https://github.com/mayashavin/markdown-it-slack/issues/1
+    // markdown.use(MarkdownSlack);
+    // Markdown override for open link in new tab
     // eslint-disable-next-line @typescript-eslint/no-explicit-any, quotes
 
     markdown.use(MarkdownItForInline, "url_new_win", "link_open", function (tokens, idx, env) {

package/lib/esm/components/livechatwidget/common/defaultProps/dummyDefaultProps.js

@@ -1,5 +1,7 @@
 /* eslint-disable @typescript-eslint/no-empty-function, @typescript-eslint/no-explicit-any */
+import { ChatReconnectIconBase64, CloseChatButtonIconBase64, ModernChatIconBase64, ProactiveChatBannerBase64 } from "@microsoft/omnichannel-chat-components";
 import MockAdapter from "../../../webchatcontainerstateful/common/mockadapter";
+import { NewMessageNotificationSoundBase64 } from "../../../../assets/Audios";
 import { WebChatStoreLoader } from "../../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
 import { activityStatusMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware";
 import { createActivityMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware";
@@ -7,11 +9,11 @@ import createAttachmentMiddleware from "../../../webchatcontainerstateful/webcha
 import { createAvatarMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware";
 import { createMarkdown } from "../createMarkdown";
 import { groupActivitiesMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware";
-import { typingIndicatorMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware";
-// eslint-disable-next-line @typescript-eslint/no-unused-vars
+import { typingIndicatorMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware"; // eslint-disable-next-line @typescript-eslint/no-unused-vars
+
 export const dummyDefaultProps = {
   audioNotificationProps: {
-    audioSrc: "assets/audios/newMessageNotification.mp3"
+    audioSrc: NewMessageNotificationSoundBase64
   },
   callingContainerProps: {
     controlProps: {
@@ -366,7 +368,7 @@ export const dummyDefaultProps = {
         margin: "-2px -2px -2px -3px",
         justifyContent: "center",
         backgroundSize: "65% 65%",
-        backgroundImage: "assets/imgs/chat.svg",
+        backgroundImage: `url(${ModernChatIconBase64})`,
         display: "flex",
         backgroundRepeat: "no-repeat",
         backgroundPosition: "center"
@@ -887,7 +889,7 @@ export const dummyDefaultProps = {
       },
       headerIconProps: {
         id: "oc-lcw-header-icon",
-        src: "assets/imgs/chatIcon.svg",
+        src: ModernChatIconBase64,
         alt: "Chat Icon",
         className: undefined
       },
@@ -1012,7 +1014,7 @@ export const dummyDefaultProps = {
         alignSelf: "auto"
       },
       iconImageProps: {
-        src: "assets/imgs/chat.svg",
+        src: "data:image/svg+xml;base64,PHN2ZyB3aWR0aD0iNDAiIGhlaWdodD0iNDAiIHZpZXdCb3g9IjAgMCA0MCA0MCIgZmlsbD0ibm9uZSIgeG1sbnM9Imh0dHA6Ly93d3cudzMub3JnLzIwMDAvc3ZnIj4NCjxnIGZpbHRlcj0idXJsKCNmaWx0ZXIwX2lpKSI+DQo8cGF0aCBkPSJNMTUuMTk3MSAxNi4yNzI1VjI1Ljg1MjRDMTUuMTk3MSAyNy4zODExIDE1Ljg0MDEgMjcuNTIwMSAxNi45ODMyIDI3LjUyMDFMMjYuNzA4NCAyNy41NjQ5TDMxLjAwMzkgMzIuMzEyM1YyNy41NjQ5SDMxLjg5N0MzMi4xNzQzIDI3LjU2MzcgMzIuNDQ4NyAyNy41MDc3IDMyLjcwNDUgMjcuNDAwMUMzMi45NjAzIDI3LjI5MjQgMzMuMTkyNSAyNy4xMzUzIDMzLjM4NzggMjYuOTM3NUMzMy41ODMxIDI2LjczOTggMzMuNzM3NyAyNi41MDU0IDMzLjg0MjcgMjYuMjQ3N0MzMy45NDc4IDI1Ljk5IDM0LjAwMTMgMjUuNzE0IDM0LjAwMDEgMjUuNDM1NVYxNi4zMDM4QzM0LjAwMTMgMTYuMDI1NCAzMy45NDc4IDE1Ljc0OTQgMzMuODQyNyAxNS40OTE3QzMzLjczNzcgMTUuMjM0IDMzLjU4MzEgMTQuOTk5NiAzMy4zODc4IDE0LjgwMThDMzMuMTkyNSAxNC42MDQxIDMyLjk2MDMgMTQuNDQ2OSAzMi43MDQ1IDE0LjMzOTNDMzIuNDQ4NyAxNC4yMzE2IDMyLjE3NDMgMTQuMTc1NiAzMS44OTcgMTQuMTc0NEwxNy4zMDQ3IDE0LjE0MzFDMTcuMDI2OSAxNC4xNDM3IDE2Ljc1MiAxNC4xOTkyIDE2LjQ5NTcgMTQuMzA2NkMxNi4yMzk0IDE0LjQxNCAxNi4wMDY3IDE0LjU3MTEgMTUuODEwOSAxNC43Njg5QzE1LjYxNTIgMTQuOTY2NyAxNS40NjAyIDE1LjIwMTMgMTUuMzU0OCAxNS40NTkzQzE1LjI0OTUgMTUuNzE3MyAxNS4xOTU5IDE1Ljk5MzYgMTUuMTk3MSAxNi4yNzI1WiIgZmlsbD0iI0Q2RDZENiIvPg0KPC9nPg0KPGcgZmlsdGVyPSJ1cmwoI2ZpbHRlcjFfZGlpKSI+DQo8cGF0aCBkPSJNMjcuODczNSA2LjY5ODg3VjE4Ljg0MDlDMjcuODczNSAyMC43Nzg1IDI3LjA1NzIgMjAuOTU0NiAyNS42MDU4IDIwLjk1NDZMMTMuMjU4IDIxLjAxMTRMNy44MDQxNCAyNy4wMjg1VjIxLjAxMTRINi42NzAyN0M2LjMxODEyIDIxLjAwOTkgNS45Njk3MSAyMC45Mzg5IDUuNjQ0OTMgMjAuODAyNUM1LjMyMDE2IDIwLjY2NjEgNS4wMjUzOCAyMC40NjY4IDQuNzc3NDIgMjAuMjE2MkM0LjUyOTQ2IDE5Ljk2NTYgNC4zMzMxOSAxOS42Njg1IDQuMTk5OCAxOS4zNDE5QzQuMDY2NDIgMTkuMDE1MiAzLjk5ODUzIDE4LjY2NTUgNC4wMDAwMiAxOC4zMTI1VjYuNzM4NjRDMy45OTg1MyA2LjM4NTcxIDQuMDY2NDIgNi4wMzU5NSA0LjE5OTggNS43MDkzMUM0LjMzMzE5IDUuMzgyNjcgNC41Mjk0NiA1LjA4NTU3IDQuNzc3NDIgNC44MzQ5NUM1LjAyNTM4IDQuNTg0MzQgNS4zMjAxNiA0LjM4NTEzIDUuNjQ0OTMgNC4yNDg2OUM1Ljk2OTcxIDQuMTEyMjUgNi4zMTgxMiA0LjA0MTI2IDYuNjcwMjcgNC4wMzk3N0wyNS4xOTc2IDRDMjUuNTUwMiA0LjAwMDc0IDI1Ljg5OTMgNC4wNzExOCAyNi4yMjQ3IDQuMjA3MjlDMjYuNTUwMSA0LjM0MzM5IDI2Ljg0NTYgNC41NDI0OSAyNy4wOTQxIDQuNzkzMThDMjcuMzQyNyA1LjA0Mzg2IDI3LjUzOTUgNS4zNDEyMiAyNy42NzMyIDUuNjY4MjNDMjcuODA3IDUuOTk1MjMgMjcuODc1IDYuMzQ1NDYgMjcuODczNSA2LjY5ODg3WiIgZmlsbD0idXJsKCNwYWludDBfbGluZWFyKSIvPg0KPC9nPg0KPGRlZnM+DQo8ZmlsdGVyIGlkPSJmaWx0ZXIwX2lpIiB4PSIxNS4xOTcxIiB5PSIxNC4xNDMxIiB3aWR0aD0iMTguODAzMSIgaGVpZ2h0PSIxOC4xNjkzIiBmaWx0ZXJVbml0cz0idXNlclNwYWNlT25Vc2UiIGNvbG9yLWludGVycG9sYXRpb24tZmlsdGVycz0ic1JHQiI+DQo8ZmVGbG9vZCBmbG9vZC1vcGFjaXR5PSIwIiByZXN1bHQ9IkJhY2tncm91bmRJbWFnZUZpeCIvPg0KPGZlQmxlbmQgbW9kZT0ibm9ybWFsIiBpbj0iU291cmNlR3JhcGhpYyIgaW4yPSJCYWNrZ3JvdW5kSW1hZ2VGaXgiIHJlc3VsdD0ic2hhcGUiLz4NCjxmZUNvbG9yTWF0cml4IGluPSJTb3VyY2VBbHBoYSIgdHlwZT0ibWF0cml4IiB2YWx1ZXM9IjAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDEyNyAwIiByZXN1bHQ9ImhhcmRBbHBoYSIvPg0KPGZlT2Zmc2V0IGR4PSItMC4yIiBkeT0iLTAuMiIvPg0KPGZlQ29tcG9zaXRlIGluMj0iaGFyZEFscGhhIiBvcGVyYXRvcj0iYXJpdGhtZXRpYyIgazI9Ii0xIiBrMz0iMSIvPg0KPGZlQ29sb3JNYXRyaXggdHlwZT0ibWF0cml4IiB2YWx1ZXM9IjAgMCAwIDAgMSAwIDAgMCAwIDEgMCAwIDAgMCAxIDAgMCAwIDAuMTcgMCIvPg0KPGZlQmxlbmQgbW9kZT0ibm9ybWFsIiBpbjI9InNoYXBlIiByZXN1bHQ9ImVmZmVjdDFfaW5uZXJTaGFkb3ciLz4NCjxmZUNvbG9yTWF0cml4IGluPSJTb3VyY2VBbHBoYSIgdHlwZT0ibWF0cml4IiB2YWx1ZXM9IjAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDEyNyAwIiByZXN1bHQ9ImhhcmRBbHBoYSIvPg0KPGZlT2Zmc2V0IGR4PSItMC41IiBkeT0iLTAuNSIvPg0KPGZlQ29tcG9zaXRlIGluMj0iaGFyZEFscGhhIiBvcGVyYXRvcj0iYXJpdGhtZXRpYyIgazI9Ii0xIiBrMz0iMSIvPg0KPGZlQ29sb3JNYXRyaXggdHlwZT0ibWF0cml4IiB2YWx1ZXM9IjAgMCAwIDAgMSAwIDAgMCAwIDEgMCAwIDAgMCAxIDAgMCAwIDAuMTYgMCIvPg0KPGZlQmxlbmQgbW9kZT0ibm9ybWFsIiBpbjI9ImVmZmVjdDFfaW5uZXJTaGFkb3ciIHJlc3VsdD0iZWZmZWN0Ml9pbm5lclNoYWRvdyIvPg0KPC9maWx0ZXI+DQo8ZmlsdGVyIGlkPSJmaWx0ZXIxX2RpaSIgeD0iMCIgeT0iMCIgd2lkdGg9IjM5Ljg3MzYiIGhlaWdodD0iMzkuMDI4NSIgZmlsdGVyVW5pdHM9InVzZXJTcGFjZU9uVXNlIiBjb2xvci1pbnRlcnBvbGF0aW9uLWZpbHRlcnM9InNSR0IiPg0KPGZlRmxvb2QgZmxvb2Qtb3BhY2l0eT0iMCIgcmVzdWx0PSJCYWNrZ3JvdW5kSW1hZ2VGaXgiLz4NCjxmZUNvbG9yTWF0cml4IGluPSJTb3VyY2VBbHBoYSIgdHlwZT0ibWF0cml4IiB2YWx1ZXM9IjAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDEyNyAwIi8+DQo8ZmVPZmZzZXQgZHg9IjQiIGR5PSI0Ii8+DQo8ZmVHYXVzc2lhbkJsdXIgc3RkRGV2aWF0aW9uPSI0Ii8+DQo8ZmVDb2xvck1hdHJpeCB0eXBlPSJtYXRyaXgiIHZhbHVlcz0iMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDAgMC4yNSAwIi8+DQo8ZmVCbGVuZCBtb2RlPSJub3JtYWwiIGluMj0iQmFja2dyb3VuZEltYWdlRml4IiByZXN1bHQ9ImVmZmVjdDFfZHJvcFNoYWRvdyIvPg0KPGZlQmxlbmQgbW9kZT0ibm9ybWFsIiBpbj0iU291cmNlR3JhcGhpYyIgaW4yPSJlZmZlY3QxX2Ryb3BTaGFkb3ciIHJlc3VsdD0ic2hhcGUiLz4NCjxmZUNvbG9yTWF0cml4IGluPSJTb3VyY2VBbHBoYSIgdHlwZT0ibWF0cml4IiB2YWx1ZXM9IjAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDEyNyAwIiByZXN1bHQ9ImhhcmRBbHBoYSIvPg0KPGZlT2Zmc2V0IGR4PSItMiIgZHk9Ii0yIi8+DQo8ZmVDb21wb3NpdGUgaW4yPSJoYXJkQWxwaGEiIG9wZXJhdG9yPSJhcml0aG1ldGljIiBrMj0iLTEiIGszPSIxIi8+DQo8ZmVDb2xvck1hdHJpeCB0eXBlPSJtYXRyaXgiIHZhbHVlcz0iMCAwIDAgMCAxIDAgMCAwIDAgMSAwIDAgMCAwIDEgMCAwIDAgMC4xNyAwIi8+DQo8ZmVCbGVuZCBtb2RlPSJub3JtYWwiIGluMj0ic2hhcGUiIHJlc3VsdD0iZWZmZWN0Ml9pbm5lclNoYWRvdyIvPg0KPGZlQ29sb3JNYXRyaXggaW49IlNvdXJjZUFscGhhIiB0eXBlPSJtYXRyaXgiIHZhbHVlcz0iMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDAgMCAwIDAgMTI3IDAiIHJlc3VsdD0iaGFyZEFscGhhIi8+DQo8ZmVPZmZzZXQgZHg9Ii0xIiBkeT0iLTEiLz4NCjxmZUNvbXBvc2l0ZSBpbjI9ImhhcmRBbHBoYSIgb3BlcmF0b3I9ImFyaXRobWV0aWMiIGsyPSItMSIgazM9IjEiLz4NCjxmZUNvbG9yTWF0cml4IHR5cGU9Im1hdHJpeCIgdmFsdWVzPSIwIDAgMCAwIDEgMCAwIDAgMCAxIDAgMCAwIDAgMSAwIDAgMCAwLjE2IDAiLz4NCjxmZUJsZW5kIG1vZGU9Im5vcm1hbCIgaW4yPSJlZmZlY3QyX2lubmVyU2hhZG93IiByZXN1bHQ9ImVmZmVjdDNfaW5uZXJTaGFkb3ciLz4NCjwvZmlsdGVyPg0KPGxpbmVhckdyYWRpZW50IGlkPSJwYWludDBfbGluZWFyIiB4MT0iLTAuMzk1MDAxIiB5MT0iMjMuMTI4MiIgeDI9IjIwLjEwNTgiIHkyPSIzNy44NDc0IiBncmFkaWVudFVuaXRzPSJ1c2VyU3BhY2VPblVzZSI+DQo8c3RvcCBzdG9wLWNvbG9yPSIjRUZFRkVGIi8+DQo8c3RvcCBvZmZzZXQ9IjEiIHN0b3AtY29sb3I9IndoaXRlIi8+DQo8L2xpbmVhckdyYWRpZW50Pg0KPC9kZWZzPg0KPC9zdmc+DQo=",
         imageFit: 0,
         width: "86px",
         height: "86px",
@@ -1220,7 +1222,7 @@ export const dummyDefaultProps = {
       },
       headerContainerStyleProps: {
         backgroundColor: "rgb(49, 95, 162)",
-        backgroundImage: "assets/imgs/Proactive_banner.png",
+        backgroundImage: `url(${ProactiveChatBannerBase64})`,
         backgroundPosition: "initial",
         backgroundRepeat: "no-repeat",
         borderTopLeftRadius: "inherit",
@@ -1248,7 +1250,7 @@ export const dummyDefaultProps = {
         fontWeight: "600"
       },
       closeButtonStyleProps: {
-        backgroundImage: "assets/imgs/closeChatButton.svg",
+        backgroundImage: `url(${CloseChatButtonIconBase64})`,
         backgroundPosition: "center",
         backgroundRepeat: "no-repeat",
         color: "#605e5c",
@@ -1371,7 +1373,7 @@ export const dummyDefaultProps = {
         lineHeight: "19px"
       },
       iconStyleProps: {
-        backgroundImage: "assets/imgs//ChatReconnectPopupIcon.png",
+        backgroundImage: `url(${ChatReconnectIconBase64})`,
         backgroundPosition: "center",
         backgroundRepeat: "no-repeat",
         backgroundSize: "200px",

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -1,61 +1,106 @@
-import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
-import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
-import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
-import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-export const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter) => {
-  try {
-    var _props$webChatContain;
-
-    TelemetryHelper.logSDKEvent(LogLevel.INFO, {
-      Event: TelemetryEvent.EndChatSDKCall
-    });
-    await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
-    adapter === null || adapter === void 0 ? void 0 : adapter.end();
-    setAdapter(undefined);
-    setWebChatStyles({ ...defaultWebChatContainerStatefulProps.webChatStyles,
-      ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
-    });
-    WebChatStoreLoader.store = null;
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: ConversationState.Closed
-    });
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
-      payload: false
-    });
-    dispatch({
-      type: LiveChatWidgetActionType.SET_RECONNECT_ID,
-      payload: undefined
-    });
-    dispatch({
-      type: LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
-      payload: null
-    });
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
-      payload: undefined
-    });
-    dispatch({
-      type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
-      payload: undefined
-    });
-    BroadcastService.postMessage({
-      eventName: "EndChat"
-    });
-  } catch (ex) {
-    TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
-      Event: TelemetryEvent.EndChatSDKCallFailed,
-      ExceptionDetails: {
-        exception: ex
-      }
-    });
-    NotificationHandler.notifyError(NotificationScenarios.Connection, "End Chat Call Failed: " + ex);
+import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
+import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostChatSurveyMode";
+import { Constants } from "../../../common/Constants";
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
+  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4;
+
+  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
+  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
+  const conversationDetails = await chatSDK.getConversationDetails();
+
+  if (isPostChatEnabled === "true" && (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.canRenderPostChat) === Constants.truePascal) {
+    const skipEndChatSDK = false;
+    const skipCloseChat = true;
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
+
+    if (postChatSurveyMode === PostChatSurveyMode.Embed) {
+      const loadPostChatEvent = {
+        eventName: BroadcastEvent.LoadPostChatSurvey
+      };
+      BroadcastService.postMessage(loadPostChatEvent);
+    } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.InActive
+      });
+    }
+  } else {
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
   }
-};
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat) => {
+  if (!skipEndChatSDK) {
+    try {
+      TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.EndChatSDKCall
+      });
+      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
+    } catch (ex) {
+      TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.EndChatSDKCallFailed,
+        ExceptionDetails: {
+          exception: ex
+        }
+      });
+    }
+  }
+
+  if (!skipCloseChat) {
+    try {
+      var _props$webChatContain;
+
+      adapter === null || adapter === void 0 ? void 0 : adapter.end();
+      setAdapter(undefined);
+      setWebChatStyles({ ...defaultWebChatContainerStatefulProps.webChatStyles,
+        ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
+      });
+      WebChatStoreLoader.store = null;
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.Closed
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
+        payload: false
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_RECONNECT_ID,
+        payload: undefined
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
+        payload: null
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
+        payload: undefined
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
+      BroadcastService.postMessage({
+        eventName: BroadcastEvent.EndChat
+      });
+    } catch (error) {
+      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.CloseChatMethodException,
+        ExceptionDetails: {
+          exception: `Failed to endChat: ${error}`
+        }
+      });
+    }
+  }
+};
+
+export { prepareEndChat, endChat };

package/lib/esm/components/livechatwidget/common/initCallingSdk.js

@@ -8,7 +8,7 @@ export const initCallingSdk = async (chatSDK, setVoiceVideoCallingSDK) => {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
       const callingSDK = await chatSDK.getVoiceVideoCalling();
       setVoiceVideoCallingSDK(callingSDK);
-      TelemetryHelper.logCallingEvent(LogLevel.ERROR, {
+      TelemetryHelper.logCallingEvent(LogLevel.INFO, {
         Event: TelemetryEvent.CallingSDKLoadSuccess
       });
       return true;