@microsoft/omnichannel-chat-widget 0.1.0-main.07f52ee → 0.1.0-main.0ec5410

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -5,12 +5,20 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.initWebChatComposer = void 0;
 
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+
 var _botframeworkWebchat = require("botframework-webchat");
 
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+
+var _ConversationState = require("../../../contexts/common/ConversationState");
+
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 
 var _PostChatSurveyMode = require("../../postchatsurveypanestateful/enums/PostChatSurveyMode");
 
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+
 var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
 
 var _attachmentProcessingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware"));
@@ -53,8 +61,6 @@ var _preProcessingMiddleware = _interopRequireDefault(require("../../webchatcont
 
 var _sanitizationMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware"));
 
-var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -78,6 +84,11 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
     const conversationEndCallback = async () => {
       var _props$webChatContain4, _props$webChatContain5;
 
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.ConversationEndedThreadEventReceived,
+        Description: "Conversation is ended by agent side or by timeout."
+      });
+
       if ((props === null || props === void 0 ? void 0 : (_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : (_props$webChatContain5 = _props$webChatContain4.renderingMiddlewareProps) === null || _props$webChatContain5 === void 0 ? void 0 : _props$webChatContain5.hideSendboxOnConversationEnd) !== false) {
         setWebChatStyles(styles => {
           return { ...styles,
@@ -86,12 +97,19 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
         });
       }
 
-      if (isPostChatEnabled === "true" && postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
-        const loadPostChatEvent = {
-          eventName: "LoadPostChatSurvey"
-        };
+      if (isPostChatEnabled === "true") {
+        if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+          const loadPostChatEvent = {
+            eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
+          };
 
-        _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
+          _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
+        } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
+          dispatch({
+            type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+            payload: _ConversationState.ConversationState.InActive
+          });
+        }
       } else {
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,

package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -7,13 +7,13 @@ exports.setPostChatContextAndLoadSurvey = void 0;
 
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 
-var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
-
-var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 
 var _ConversationState = require("../../../contexts/common/ConversationState");
 
-var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
+
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat) => {
@@ -39,7 +39,8 @@ const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat)
         exception: ex
       }
     });
-  }
+  } // eslint-disable-next-line @typescript-eslint/no-unused-vars
+
 
   _omnichannelChatComponents.BroadcastService.getMessageByEventName("LoadPostChatSurvey").subscribe(msg => {
     dispatch({

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -25,6 +25,8 @@ var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 
 var _createAdapter = require("./createAdapter");
 
+var _newMessageEventHandler = require("../../../plugins/newMessageEventHandler");
+
 var _utils = require("../../../common/utils");
 
 var _reconnectChatHelper = require("./reconnectChatHelper");
@@ -78,7 +80,7 @@ exports.prepareStartChat = prepareStartChat;
 
 const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedState) => {
   try {
-    var _TelemetryTimers$Widg;
+    var _newAdapter$activity$, _TelemetryTimers$Widg;
 
     try {
       _TelemetryManager.TelemetryTimers.WidgetLoadTimer = (0, _utils.createTimer)();
@@ -99,6 +101,8 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
 
     const newAdapter = await (0, _createAdapter.createAdapter)(chatSDK);
     setAdapter(newAdapter);
+    const chatToken = await chatSDK.getChatToken();
+    newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe((0, _newMessageEventHandler.createOnNewAdapterActivityHandler)(chatToken === null || chatToken === void 0 ? void 0 : chatToken.chatId, chatToken === null || chatToken === void 0 ? void 0 : chatToken.visitorId));
 
     if (!persistedState) {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any

package/lib/cjs/components/livechatwidget/common/startProactiveChat.js

@@ -16,12 +16,12 @@ var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 
 // Defines startProactiveChat callback
-const startProactiveChat = (dispatch, bodyTitle, showPrechat, inNewWindow) => {
+const startProactiveChat = (dispatch, notificationConfig, enablePreChat, inNewWindow) => {
   dispatch({
     type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
     payload: {
-      proactiveChatBodyTitle: bodyTitle ?? "",
-      proactiveChatEnablePrechat: showPrechat ?? false,
+      proactiveChatBodyTitle: notificationConfig && notificationConfig.message ? notificationConfig.message : "",
+      proactiveChatEnablePrechat: enablePreChat ?? false,
       proactiveChatInNewWindow: inNewWindow ?? false
     }
   });

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -5,6 +5,8 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.default = exports.LiveChatWidgetStateful = void 0;
 
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 
 var _react = require("@fluentui/react");
@@ -29,6 +31,8 @@ var _ConfirmationPaneStateful = _interopRequireDefault(require("../../confirmati
 
 var _ConversationState = require("../../../contexts/common/ConversationState");
 
+var _DataStoreManager = require("../../../common/contextDataStore/DataStoreManager");
+
 var _EmailTranscriptPaneStateful = _interopRequireDefault(require("../../emailtranscriptpanestateful/EmailTranscriptPaneStateful"));
 
 var _HeaderStateful = _interopRequireDefault(require("../../headerstateful/HeaderStateful"));
@@ -49,6 +53,8 @@ var _ProactiveChatPaneStateful = _interopRequireDefault(require("../../proactive
 
 var _ReconnectChatPaneStateful = _interopRequireDefault(require("../../reconnectchatpanestateful/ReconnectChatPaneStateful"));
 
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 
 var _WebChatContainerStateful = _interopRequireDefault(require("../../webchatcontainerstateful/WebChatContainerStateful"));
@@ -59,6 +65,8 @@ var _createInternetConnectionChangeHandler = require("../common/createInternetCo
 
 var _defaultWebChatContainerStatefulProps = require("../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps");
 
+var _disposeTelemetryLoggers = require("../common/disposeTelemetryLoggers");
+
 var _endChat = require("../common/endChat");
 
 var _getGeneralStylesForButton = require("../common/getGeneralStylesForButton");
@@ -81,12 +89,6 @@ var _useChatContextStore = _interopRequireDefault(require("../../../hooks/useCha
 
 var _useChatSDKStore = _interopRequireDefault(require("../../../hooks/useChatSDKStore"));
 
-var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
-
-var _disposeTelemetryLoggers = require("../common/disposeTelemetryLoggers");
-
-var _DataStoreManager = require("../../../common/contextDataStore/DataStoreManager");
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
@@ -195,14 +197,24 @@ const LiveChatWidgetStateful = props => {
   }, [state.appStates.skipChatButtonRendering]);
   (0, _react2.useEffect)(() => {
     _omnichannelChatComponents.BroadcastService.getMessageByEventName("StartProactiveChat").subscribe(msg => {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.StartProactiveChatEventReceived,
+        Description: "Start proactive chat event received."
+      });
+
       if (canStartProactiveChat.current) {
         var _msg$payload, _msg$payload2, _msg$payload3;
 
-        (0, _startProactiveChat.startProactiveChat)(dispatch, msg === null || msg === void 0 ? void 0 : (_msg$payload = msg.payload) === null || _msg$payload === void 0 ? void 0 : _msg$payload.bodyTitle, msg === null || msg === void 0 ? void 0 : (_msg$payload2 = msg.payload) === null || _msg$payload2 === void 0 ? void 0 : _msg$payload2.showPrechat, msg === null || msg === void 0 ? void 0 : (_msg$payload3 = msg.payload) === null || _msg$payload3 === void 0 ? void 0 : _msg$payload3.inNewWindow);
+        (0, _startProactiveChat.startProactiveChat)(dispatch, msg === null || msg === void 0 ? void 0 : (_msg$payload = msg.payload) === null || _msg$payload === void 0 ? void 0 : _msg$payload.notificationConfig, msg === null || msg === void 0 ? void 0 : (_msg$payload2 = msg.payload) === null || _msg$payload2 === void 0 ? void 0 : _msg$payload2.enablePreChat, msg === null || msg === void 0 ? void 0 : (_msg$payload3 = msg.payload) === null || _msg$payload3 === void 0 ? void 0 : _msg$payload3.inNewWindow);
+      } else {
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.ChatAlreadyTriggered,
+          Description: "Start proactive chat method called, when chat was already triggered."
+        });
       }
     });
 
-    window.addEventListener("beforeunload", event => {
+    window.addEventListener("beforeunload", () => {
       (0, _disposeTelemetryLoggers.disposeTelemetryLoggers)();
     });
 
@@ -216,7 +228,7 @@ const LiveChatWidgetStateful = props => {
     if (state.appStates.conversationState === _ConversationState.ConversationState.Active) {
       chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.onNewMessage(() => {
         _omnichannelChatComponents.BroadcastService.postMessage({
-          eventName: "NewMessageNotification"
+          eventName: _TelemetryConstants.BroadcastEvent.NewMessageNotification
         });
       });
     } // Track the message count
@@ -241,7 +253,7 @@ const LiveChatWidgetStateful = props => {
     });
     const customEvent = {
       elementType: _omnichannelChatComponents.ElementType.Custom,
-      eventName: "UnreadMessageCount",
+      eventName: _TelemetryConstants.BroadcastEvent.UnreadMessageCount,
       payload: 0
     };
 
@@ -252,7 +264,7 @@ const LiveChatWidgetStateful = props => {
     if (state.appStates.isMinimized && state.appStates.unreadMessageCount > 0) {
       const customEvent = {
         elementType: _omnichannelChatComponents.ElementType.Custom,
-        eventName: "UnreadMessageCount",
+        eventName: _TelemetryConstants.BroadcastEvent.UnreadMessageCount,
         payload: `${state.appStates.unreadMessageCount}`
       };
 
@@ -268,9 +280,10 @@ const LiveChatWidgetStateful = props => {
   }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]);
   const webChatProps = (0, _initWebChatComposer.initWebChatComposer)(props, chatSDK, state, dispatch, setWebChatStyles);
 
-  const setPostChatContextRelay = () => (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch);
+  const setPostChatContextRelay = () => (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
 
-  const endChatRelay = () => (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
+  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat) => (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
 
   const prepareStartChatRelay = () => (0, _startChat.prepareStartChat)(props, chatSDK, state, dispatch, setAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
@@ -281,7 +294,7 @@ const LiveChatWidgetStateful = props => {
 
   (0, _react2.useEffect)(() => {
     const chatWidgetStateChangeEvent = {
-      eventName: _TelemetryConstants.TelemetryEvent.ChatWidgetStateChanged,
+      eventName: _TelemetryConstants.BroadcastEvent.ChatWidgetStateChanged,
       payload: { ...state
       }
     };

package/lib/cjs/components/proactivechatpanestateful/ProactiveChatPaneStateful.js

@@ -75,14 +75,14 @@ const ProactiveChatPaneStateful = props => {
       if (state.appStates.proactiveChatStates.proactiveChatInNewWindow) {
         // TODO: BroadcastService: replace with the sdk broadcast service, when in place
         const startPopoutChatEvent = {
-          eventName: "StartPopoutChat"
+          eventName: _TelemetryConstants.BroadcastEvent.ProactiveChatStartPopoutChat
         };
 
         _omnichannelChatComponents.BroadcastService.postMessage(startPopoutChatEvent);
 
         dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SKIP_CHAT_BUTTON_RENDERING,
-          payload: true
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: _ConversationState.ConversationState.Closed
         });
       } else if (((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True") {
         dispatch({
@@ -94,6 +94,12 @@ const ProactiveChatPaneStateful = props => {
           payload: _ConversationState.ConversationState.OutOfOffice
         });
       } else {
+        const proactiveChatStarted = {
+          eventName: _TelemetryConstants.BroadcastEvent.ProactiveChatStartChat
+        };
+
+        _omnichannelChatComponents.BroadcastService.postMessage(proactiveChatStarted);
+
         await startChat();
       }
     },

package/lib/cjs/components/webchatcontainerstateful/common/mockchatsdk.js

@@ -24,6 +24,10 @@ class MockChatSDK {
     return null;
   }
 
+  getChatToken() {
+    return null;
+  }
+
   createChatAdapter() {
     return new _mockadapter.default();
   } // eslint-disable-next-line @typescript-eslint/no-unused-vars

package/lib/cjs/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js

@@ -5,85 +5,63 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.isInlineMediaSupported = exports.getFileAttachmentIconData = void 0;
 
-var _BrowserVendor = require("../../webchatcontroller/enums/BrowserVendor");
+var _Icons = require("../../../../assets/Icons");
 
 var _BrowserInfo = require("./BrowserInfo");
 
-var _archiveIcon = _interopRequireDefault(require("../../../../assets/icons/archiveIcon.svg"));
-
-var _audioIcon = _interopRequireDefault(require("../../../../assets/icons/audioIcon.svg"));
-
-var _blankIcon = _interopRequireDefault(require("../../../../assets/icons/blankIcon.svg"));
-
-var _videoIcon = _interopRequireDefault(require("../../../../assets/icons/videoIcon.svg"));
-
-var _imageIcon = _interopRequireDefault(require("../../../../assets/icons/imageIcon.svg"));
-
-var _wordIcon = _interopRequireDefault(require("../../../../assets/icons/wordIcon.svg"));
-
-var _oneNoteIcon = _interopRequireDefault(require("../../../../assets/icons/oneNoteIcon.svg"));
-
-var _powerpointIcon = _interopRequireDefault(require("../../../../assets/icons/powerpointIcon.svg"));
-
-var _visioIcon = _interopRequireDefault(require("../../../../assets/icons/visioIcon.svg"));
-
-var _pdfIcon = _interopRequireDefault(require("../../../../assets/icons/pdfIcon.svg"));
-
-var _excelIcon = _interopRequireDefault(require("../../../../assets/icons/excelIcon.svg"));
+var _BrowserVendor = require("../../webchatcontroller/enums/BrowserVendor");
 
 var _Constants = require("../../../../common/Constants");
 
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
-
 const FileAttachmentIconMap = {
-  "aac": _audioIcon.default,
-  "aiff": _audioIcon.default,
-  "alac": _audioIcon.default,
-  "avchd": _videoIcon.default,
-  "avi": _videoIcon.default,
-  "bmp": _imageIcon.default,
-  "doc": _wordIcon.default,
-  "docx": _wordIcon.default,
-  "flac": _audioIcon.default,
-  "flv": _videoIcon.default,
-  "gif": _imageIcon.default,
-  "jiff": _imageIcon.default,
-  "jpeg": _imageIcon.default,
-  "jpg": _imageIcon.default,
-  "mpe": _videoIcon.default,
-  "mpeg": _videoIcon.default,
-  "mpg": _videoIcon.default,
-  "mpv": _videoIcon.default,
-  "mp2": _audioIcon.default,
-  "mp3": _audioIcon.default,
-  "mp4": _videoIcon.default,
-  "m4p": _videoIcon.default,
-  "m4v": _videoIcon.default,
-  "mov": _videoIcon.default,
-  "one": _oneNoteIcon.default,
-  "pcm": _audioIcon.default,
-  "pdf": _pdfIcon.default,
-  "png": _imageIcon.default,
-  "ppt": _powerpointIcon.default,
-  "pptx": _powerpointIcon.default,
-  "qt": _videoIcon.default,
-  "rar": _archiveIcon.default,
-  "swf": _videoIcon.default,
-  "tar": _archiveIcon.default,
-  "tar.gz": _archiveIcon.default,
-  "tgz": _archiveIcon.default,
-  "txt": _blankIcon.default,
-  "vsd": _visioIcon.default,
-  "vsdx": _visioIcon.default,
-  "wav": _audioIcon.default,
-  "webm": _videoIcon.default,
-  "wma": _audioIcon.default,
-  "wmv": _videoIcon.default,
-  "xls": _excelIcon.default,
-  "xlsx": _excelIcon.default,
-  "zip": _archiveIcon.default,
-  "zipx": _archiveIcon.default,
-  "7z": _archiveIcon.default
+  "aac": _Icons.AudioIcon,
+  "aiff": _Icons.AudioIcon,
+  "alac": _Icons.AudioIcon,
+  "avchd": _Icons.VideoIcon,
+  "avi": _Icons.VideoIcon,
+  "bmp": _Icons.ImageIcon,
+  "doc": _Icons.WordIcon,
+  "docx": _Icons.WordIcon,
+  "flac": _Icons.AudioIcon,
+  "flv": _Icons.VideoIcon,
+  "gif": _Icons.ImageIcon,
+  "jiff": _Icons.ImageIcon,
+  "jpeg": _Icons.ImageIcon,
+  "jpg": _Icons.ImageIcon,
+  "mpe": _Icons.VideoIcon,
+  "mpeg": _Icons.VideoIcon,
+  "mpg": _Icons.VideoIcon,
+  "mpv": _Icons.VideoIcon,
+  "mp2": _Icons.AudioIcon,
+  "mp3": _Icons.AudioIcon,
+  "mp4": _Icons.VideoIcon,
+  "m4p": _Icons.VideoIcon,
+  "m4v": _Icons.VideoIcon,
+  "mov": _Icons.VideoIcon,
+  "one": _Icons.OneNoteIcon,
+  "pcm": _Icons.AudioIcon,
+  "pdf": _Icons.PDFIcon,
+  "png": _Icons.ImageIcon,
+  "ppt": _Icons.PowerpointIcon,
+  "pptx": _Icons.PowerpointIcon,
+  "qt": _Icons.VideoIcon,
+  "rar": _Icons.ArchiveIcon,
+  "swf": _Icons.VideoIcon,
+  "tar": _Icons.ArchiveIcon,
+  "tar.gz": _Icons.ArchiveIcon,
+  "tgz": _Icons.ArchiveIcon,
+  "txt": _Icons.BlankIcon,
+  "vsd": _Icons.VisioIcon,
+  "vsdx": _Icons.VisioIcon,
+  "wav": _Icons.AudioIcon,
+  "webm": _Icons.VideoIcon,
+  "wma": _Icons.AudioIcon,
+  "wmv": _Icons.VideoIcon,
+  "xls": _Icons.ExcelIcon,
+  "xlsx": _Icons.ExcelIcon,
+  "zip": _Icons.ArchiveIcon,
+  "zipx": _Icons.ArchiveIcon,
+  "7z": _Icons.ArchiveIcon
 };
 /**
  * Get file attachment icon image depending on extension.
@@ -94,7 +72,7 @@ const FileAttachmentIconMap = {
 const getFileAttachmentIconData = extension => {
   const key = extension.startsWith(".") ? extension.slice(1) : extension || "";
 
-  const icon = FileAttachmentIconMap[key.toLowerCase()] || _blankIcon.default;
+  const icon = FileAttachmentIconMap[key.toLowerCase()] || _Icons.BlankIcon;
 
   return icon;
 }; // Check if browser supports inline media playing for current media format

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js

@@ -5,7 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.createActivityMiddleware = void 0;
 
-var _react = _interopRequireDefault(require("react"));
+var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
 
 var _Constants = require("../../../../../common/Constants");
 
@@ -15,16 +15,16 @@ var _DirectLineSenderRole = require("../../enums/DirectLineSenderRole");
 
 var _MessageType = require("../../enums/MessageType");
 
+var _react = _interopRequireDefault(require("react"));
+
+var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
+
 var _defaultSystemMessageStyles = require("./defaultStyles/defaultSystemMessageStyles");
 
 var _defaultUserMessageStyles = require("./defaultStyles/defaultUserMessageStyles");
 
 var _utils = require("../../../../../common/utils");
 
-var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
-
-var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 /******
@@ -34,49 +34,9 @@ function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { de
  * 1. Renders system messages differently, according to Microsoft LiveChatWidget styles
  * 2. Changes the font size of user messages
  * 3. Decodes certain html characters that came through from chat services
- * 4. Triggers end conversation sequence when the chat thread is deleted
  ******/
 const loggedSystemMessages = new Array(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-const handleThreadUpdate = channelData => {
-  var _channelData$properti, _channelData$properti2;
-
-  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-    Event: _TelemetryConstants.TelemetryEvent.IC3ThreadUpdateEventReceived,
-    Description: "IC3 ThreadUpdateEvent Received"
-  });
-
-  const postConversationEndedAction = () => {
-    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.ConversationEndedThreadEventReceived,
-      Description: "Conversation is ended by agent side or by timeout."
-    });
-  }; // If the Thread is deleted, then display post conversation survey if enabled.
-
-
-  const isThreadDeleted = (channelData === null || channelData === void 0 ? void 0 : (_channelData$properti = channelData.properties) === null || _channelData$properti === void 0 ? void 0 : (_channelData$properti2 = _channelData$properti.isdeleted) === null || _channelData$properti2 === void 0 ? void 0 : _channelData$properti2.toLowerCase()) === _Constants.Constants.true;
-
-  if (isThreadDeleted) {
-    postConversationEndedAction();
-    return;
-  } //check if customer is still in the thread
-
-
-  if (channelData.members && channelData.members.length > 0) {
-    for (let i = 0; i < channelData.members.length; i++) {
-      const id = channelData.members[i].id;
-      const tag = channelData.members[i].tag; // In case of ACS customer is not removed from thread and has "left" tag
-
-      if (id.startsWith(_Constants.Constants.visitorIdPrefix) && tag !== _Constants.Constants.left) {
-        return;
-      }
-    }
-  }
-
-  postConversationEndedAction();
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
 const handleSystemMessage = (next, args, card, systemMessageStyleProps) => {
   var _card$activity, _card$activity$channe, _card$activity$channe2, _card$activity2, _card$activity2$chann, _card$activity3, _card$activity3$chann, _card$activity3$chann2, _card$activity4, _card$activity4$chann, _card$activity5, _card$activity5$chann, _card$nextVisibleActi, _card$nextVisibleActi2, _card$activity6, _card$activity6$chann, _card$activity7, _card$nextVisibleActi3, _card$activity8;
 
@@ -129,7 +89,10 @@ const createActivityMiddleware = (systemMessageStyleProps, userMessageStyleProps
       var _card$activity$channe3;
 
       if (((_card$activity$channe3 = card.activity.channelData) === null || _card$activity$channe3 === void 0 ? void 0 : _card$activity$channe3.type) === _MessageType.MessageTypes.Thread) {
-        handleThreadUpdate(card.activity.channelData);
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.IC3ThreadUpdateEventReceived,
+          Description: "IC3 ThreadUpdateEvent Received"
+        });
       }
 
       return () => false;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js

@@ -11,6 +11,8 @@ var _react = _interopRequireDefault(require("react"));
 
 var _FileAttachmentIconManager = require("../../../common/utils/FileAttachmentIconManager");
 
+var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
+
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 
 var _WebChatActionType = require("../../enums/WebChatActionType");
@@ -211,7 +213,7 @@ const createAttachmentMiddleware = enableInlinePlaying => {
         const errorData = "Unable to parse the adaptive card format";
 
         _omnichannelChatComponents.BroadcastService.postMessage({
-          eventName: "InvalidAdaptiveCardFormat",
+          eventName: _TelemetryConstants.BroadcastEvent.InvalidAdaptiveCardFormat,
           payload: {
             Message: errorData,
             ExceptionDetails: e

package/lib/cjs/contexts/common/ConversationState.js

@@ -14,6 +14,7 @@ exports.ConversationState = ConversationState;
   ConversationState[ConversationState["OutOfOffice"] = 3] = "OutOfOffice";
   ConversationState[ConversationState["ProactiveChat"] = 4] = "ProactiveChat";
   ConversationState[ConversationState["Active"] = 5] = "Active";
-  ConversationState[ConversationState["Postchat"] = 6] = "Postchat";
-  ConversationState[ConversationState["Closed"] = 7] = "Closed";
+  ConversationState[ConversationState["InActive"] = 6] = "InActive";
+  ConversationState[ConversationState["Postchat"] = 7] = "Postchat";
+  ConversationState[ConversationState["Closed"] = 8] = "Closed";
 })(ConversationState || (exports.ConversationState = ConversationState = {}));

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -12,6 +12,10 @@ var _defaultMiddlewareLocalizedTexts = require("../../components/webchatcontaine
 const getLiveChatWidgetContextInitialState = props => {
   var _props$webChatContain;
 
+  if (props !== null && props !== void 0 && props.liveChatContextFromCache) {
+    return props === null || props === void 0 ? void 0 : props.liveChatContextFromCache;
+  }
+
   const LiveChatWidgetContextInitialState = {
     domainStates: {
       liveChatConfig: props.chatConfig,
@@ -56,7 +60,7 @@ const getLiveChatWidgetContextInitialState = props => {
       focusChatButton: false
     }
   };
-  return props.liveChatContextFromCache ?? LiveChatWidgetContextInitialState;
+  return LiveChatWidgetContextInitialState;
 };
 
 exports.getLiveChatWidgetContextInitialState = getLiveChatWidgetContextInitialState;

package/lib/cjs/controller/componentController.js

@@ -26,7 +26,7 @@ const shouldShowHeader = state => {
 exports.shouldShowHeader = shouldShowHeader;
 
 const shouldShowFooter = state => {
-  return !state.appStates.isMinimized && state.appStates.conversationState === _ConversationState.ConversationState.Active;
+  return !state.appStates.isMinimized && (state.appStates.conversationState === _ConversationState.ConversationState.Active || state.appStates.conversationState === _ConversationState.ConversationState.InActive);
 };
 
 exports.shouldShowFooter = shouldShowFooter;
@@ -38,7 +38,7 @@ const shouldShowEmailTranscriptPane = state => {
 exports.shouldShowEmailTranscriptPane = shouldShowEmailTranscriptPane;
 
 const shouldShowWebChatContainer = state => {
-  return state.appStates.conversationState === _ConversationState.ConversationState.Active;
+  return state.appStates.conversationState === _ConversationState.ConversationState.Active || state.appStates.conversationState === _ConversationState.ConversationState.InActive;
 };
 
 exports.shouldShowWebChatContainer = shouldShowWebChatContainer;