@microsoft/omnichannel-chat-widget 0.1.0-main.07f52ee → 0.1.0-main.0d584e6

package/lib/esm/common/telemetry/TelemetryHelper.js

@@ -1,6 +1,6 @@
 function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 
-import { ScenarioType } from "./TelemetryConstants";
+import { ScenarioType, TelemetryEvent } from "./TelemetryConstants";
 import { newGuid } from "../utils";
 import { TelemetryManager } from "./TelemetryManager";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
@@ -259,4 +259,16 @@ _defineProperty(TelemetryHelper, "logConfigDataEvent", (logLevel, payload) => {
     }
   };
   BroadcastService.postMessage(telemetryEvent);
+});
+
+_defineProperty(TelemetryHelper, "logWebChatEvent", (logLevel, payload) => {
+  const telemetryEvent = {
+    eventName: TelemetryEvent.WebChatEvent,
+    logLevel: logLevel,
+    payload: { ...payload,
+      type: TelemetryEvent.WebChatEvent,
+      scenarioType: ScenarioType.WEBCHAT
+    }
+  };
+  BroadcastService.postMessage(telemetryEvent);
 });

package/lib/esm/common/telemetry/TelemetryManager.js

@@ -4,6 +4,8 @@ import { LogLevel, ScenarioType, TelemetryConstants, TelemetryEvent } from "./Te
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ariaTelemetryLogger } from "./loggers/ariaTelemetryLogger";
 import { consoleLogger } from "./loggers/consoleLogger";
+import { defaultAriaConfig } from "./defaultConfigs/defaultAriaConfig";
+import { TelemetryHelper } from "./TelemetryHelper";
 export class TelemetryTimers {}
 
 _defineProperty(TelemetryTimers, "LcwLoadToChatButtonTimer", void 0);
@@ -26,25 +28,25 @@ export const RegisterLoggers = () => {
   const registerLoggers = () => {
     var _TelemetryManager$Int, _TelemetryManager$Int2, _TelemetryManager$Int3, _TelemetryManager$Int4, _TelemetryManager$Int5, _TelemetryManager$Int6, _TelemetryManager$Int7, _TelemetryManager$Int8;
 
-    if (!((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int !== void 0 && (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) !== null && _TelemetryManager$Int2 !== void 0 && _TelemetryManager$Int2.disableConsoleLog) || !((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int3 !== void 0 && (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) !== null && _TelemetryManager$Int4 !== void 0 && _TelemetryManager$Int4.telemetryDisabled)) {
+    if (((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.disableConsoleLog) === false || ((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.telemetryDisabled) === false) {
       BroadcastService.getAnyMessage().subscribe(event => {
-        if (event.payload && event.eventName !== TelemetryEvent.ChatWidgetStateChanged) {
+        if (event.payload && event.eventName in TelemetryEvent) {
           logTelemetry(event);
         }
       });
     }
 
-    if (!((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int5 !== void 0 && (_TelemetryManager$Int6 = _TelemetryManager$Int5.telemetryConfig) !== null && _TelemetryManager$Int6 !== void 0 && _TelemetryManager$Int6.disableConsoleLog)) {
+    if (((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int5 === void 0 ? void 0 : (_TelemetryManager$Int6 = _TelemetryManager$Int5.telemetryConfig) === null || _TelemetryManager$Int6 === void 0 ? void 0 : _TelemetryManager$Int6.disableConsoleLog) === false) {
       loggers.push(consoleLogger());
     }
 
-    if (!((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int7 !== void 0 && (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) !== null && _TelemetryManager$Int8 !== void 0 && _TelemetryManager$Int8.telemetryDisabled)) {
+    if (((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int7 === void 0 ? void 0 : (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) === null || _TelemetryManager$Int8 === void 0 ? void 0 : _TelemetryManager$Int8.telemetryDisabled) === false) {
       var _TelemetryManager$Int9, _TelemetryManager$Int18, _TelemetryManager$Int19;
 
       if ((_TelemetryManager$Int9 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int9 !== void 0 && _TelemetryManager$Int9.ariaConfig) {
         var _TelemetryManager$Int10, _TelemetryManager$Int11, _TelemetryManager$Int12, _TelemetryManager$Int13, _TelemetryManager$Int14, _TelemetryManager$Int15, _TelemetryManager$Int16, _TelemetryManager$Int17;
 
-        loggers.push(ariaTelemetryLogger(((_TelemetryManager$Int10 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int10 === void 0 ? void 0 : (_TelemetryManager$Int11 = _TelemetryManager$Int10.ariaConfig) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.ariaTelemetryKey) ?? "", ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.disableCookieUsage) ?? false, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.collectorUriForTelemetry) ?? "", ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.ariaTelemetryApplicationName) ?? "OmniChannelProd_Web"));
+        loggers.push(ariaTelemetryLogger(((_TelemetryManager$Int10 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int10 === void 0 ? void 0 : (_TelemetryManager$Int11 = _TelemetryManager$Int10.ariaConfig) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.ariaTelemetryKey) ?? defaultAriaConfig.ariaTelemetryKey, ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.disableCookieUsage) ?? defaultAriaConfig.disableCookieUsage, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.collectorUriForTelemetry) ?? defaultAriaConfig.collectorUriForTelemetry, ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.ariaTelemetryApplicationName) ?? defaultAriaConfig.ariaTelemetryApplicationName));
       }
 
       const customLoggers = (_TelemetryManager$Int18 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : (_TelemetryManager$Int19 = _TelemetryManager$Int18.telemetryConfig) === null || _TelemetryManager$Int19 === void 0 ? void 0 : _TelemetryManager$Int19.telemetryLoggers;
@@ -67,8 +69,15 @@ export const RegisterLoggers = () => {
 
   const logTelemetry = telemetryEvent => {
     loggers.map(logger => {
+      var _payload;
+
       const logLevel = telemetryEvent.logLevel ?? LogLevel.INFO;
-      logger.log(logLevel, parseInput(telemetryEvent === null || telemetryEvent === void 0 ? void 0 : telemetryEvent.payload));
+      const scenarioType = ((_payload = telemetryEvent.payload) === null || _payload === void 0 ? void 0 : _payload.scenarioType) ?? ScenarioType.UNDEFINED;
+      const telemetryInput = parseInput(telemetryEvent === null || telemetryEvent === void 0 ? void 0 : telemetryEvent.payload, scenarioType);
+      telemetryInput.telemetryInfo = {
+        telemetryInfo: TelemetryHelper.buildTelemetryEvent(logLevel, telemetryInput)
+      };
+      logger.log(logLevel, telemetryInput);
     });
   };
 

package/lib/esm/common/telemetry/defaultConfigs/defaultAriaConfig.js

@@ -1,6 +1,6 @@
 export const defaultAriaConfig = {
   collectorUriForTelemetry: "",
   ariaTelemetryKey: "c7655518acf1403f93ff6b9f77942f0a-d01a02fd-6b50-4de3-a566-62eda11f93bc-7083",
-  ariaTelemetryApplicationName: "",
+  ariaTelemetryApplicationName: "D365_Omnichannel_Client_Public_Prod",
   disableCookieUsage: true
 };

package/lib/esm/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js

@@ -3,5 +3,8 @@ export const defaultTelemetryConfiguration = {
   telemetryDisabled: false,
   disableConsoleLog: false,
   telemetryLoggers: [],
-  ariaConfigurations: defaultAriaConfig
+  ariaConfigurations: defaultAriaConfig,
+  chatWidgetVersion: "0.0.0-0",
+  chatComponentVersion: "0.0.0-0",
+  OCChatSDKVersion: "0.0.0-0"
 };

package/lib/esm/common/telemetry/loggers/ariaTelemetryLogger.js

@@ -1,9 +1,8 @@
-import { isNullOrEmptyString, isNullOrUndefined } from "../../utils";
-import AWTEventProperties from "@microsoft/omnichannel-chat-sdk/lib/external/aria/webjs/AWTEventProperties";
-import AWTLogManager from "@microsoft/omnichannel-chat-sdk/lib/external/aria/webjs/AWTLogManager";
-import { AWTPiiKind } from "@microsoft/omnichannel-chat-sdk/lib/external/aria/common/Enums";
-import { Constants } from "../../Constants";
-import { TelemetryHelper } from "../TelemetryHelper";
+import { getDomain, isNullOrEmptyString, isNullOrUndefined } from "../../utils";
+import { AWTLogManager } from "@microsoft/omnichannel-chat-sdk/lib/external/aria/webjs/AriaSDK";
+import { AWTCustomerContentKind, AWTPiiKind, AWTPropertyType } from "@microsoft/omnichannel-chat-sdk/lib/external/aria/common/Enums";
+import { Constants, AriaTelemetryConstants, EnvironmentVersion } from "../../Constants";
+import { TelemetryManager } from "../TelemetryManager";
 export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUriForTelemetry, ariaTelemetryApplicationName) => {
   let _logger;
 
@@ -15,6 +14,21 @@ export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, colle
 
       if (!isNullOrEmptyString(collectiorUriForTelemetry)) {
         configuration.collectorUri = collectiorUriForTelemetry;
+      } else {
+        if (TelemetryManager.InternalTelemetryData.environmentVersion == EnvironmentVersion.prod) {
+          var _TelemetryManager$Int;
+
+          const orgUrl = (_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.orgUrl;
+
+          if (!isNullOrUndefined(orgUrl)) {
+            // If the given org is a Production EU org, modify the Aria collector uri
+            const region = getDomain(orgUrl);
+
+            if (region === AriaTelemetryConstants.EU) {
+              configuration.collectorUri = AriaTelemetryConstants.EUROPE_ENDPOINT;
+            }
+          }
+        }
       }
 
       try {
@@ -33,18 +47,42 @@ export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, colle
 
   const ariaLogger = {
     log: (logLevel, telemetryInput) => {
-      let property;
-      const eventProperties = new AWTEventProperties();
-      const event = TelemetryHelper.buildTelemetryEvent(logLevel, telemetryInput);
-      eventProperties.setName(telemetryInput.scenarioType);
-
-      for (const key of Object.keys(event)) {
-        property = typeof event[key] === "object" ? JSON.stringify(event[key]) : event[key];
-        eventProperties.setProperty(key, property);
-      }
+      try {
+        var _telemetryInput$telem;
 
-      eventProperties.setPropertyWithPii(ariaTelemetryApplicationName, Constants.LiveChatWidget, AWTPiiKind.GenericData);
-      logger() ? logger().logEvent(eventProperties) : console.log("Unable to initialize aria logger");
+        const telemetryInfo = telemetryInput === null || telemetryInput === void 0 ? void 0 : (_telemetryInput$telem = telemetryInput.telemetryInfo) === null || _telemetryInput$telem === void 0 ? void 0 : _telemetryInput$telem.telemetryInfo; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+        const eventProperties = {
+          name: telemetryInput.scenarioType,
+          properties: {}
+        };
+
+        if (telemetryInfo) {
+          // eslint-disable-next-line @typescript-eslint/no-unused-vars
+          Object.keys(telemetryInfo).forEach((key, index) => {
+            if (!isNullOrUndefined(telemetryInfo[key]) && !isNullOrEmptyString(telemetryInfo[key])) {
+              const property = {
+                value: typeof telemetryInfo[key] === "object" ? JSON.stringify(telemetryInfo[key]) : telemetryInfo[key],
+                type: typeof telemetryInfo[key] === "number" ? AWTPropertyType.Double : AWTPropertyType.String,
+                pii: AWTPiiKind.NotSet,
+                cc: AWTCustomerContentKind.NotSet
+              };
+              eventProperties.properties[key] = property;
+            }
+          });
+          const nameProperty = {
+            value: Constants.LiveChatWidget,
+            type: AWTPropertyType.String,
+            pii: AWTPiiKind.GenericData,
+            cc: AWTCustomerContentKind.NotSet
+          };
+          eventProperties.properties[ariaTelemetryApplicationName] = nameProperty;
+        }
+
+        logger() ? logger().logEvent(eventProperties) : console.log("Unable to initialize aria logger");
+      } catch (error) {
+        console.error("Error in logging telemetry to Aria logger:" + error);
+      }
     },
     dispose: () => {
       AWTLogManager.flush(function () {

package/lib/esm/common/telemetry/loggers/consoleLogger.js

@@ -4,27 +4,28 @@ export const consoleLogger = () => {
   const consoleLogger = {
     log: (logLevel, telemetryInput) => {
       const payload = telemetryInput !== null && telemetryInput !== void 0 && telemetryInput.payload && Object.keys(telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.payload).length > 0 ? telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.payload : "";
+      const telemetryInfo = telemetryInput !== null && telemetryInput !== void 0 && telemetryInput.telemetryInfo && Object.keys(telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.telemetryInfo).length > 0 ? telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.telemetryInfo : "";
 
       try {
         switch (logLevel) {
           case LogLevel.INFO:
-            console.info(Constants.LiveChatWidget, payload);
+            console.info(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           case LogLevel.DEBUG:
-            console.debug(Constants.LiveChatWidget, payload);
+            console.debug(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           case LogLevel.WARN:
-            console.warn(Constants.LiveChatWidget, payload);
+            console.warn(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           case LogLevel.ERROR:
-            console.error(Constants.LiveChatWidget, payload);
+            console.error(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           default:
-            console.debug(Constants.LiveChatWidget, payload);
+            console.debug(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
         }
       } catch (ex) {

package/lib/esm/common/utils.js

@@ -1,5 +1,8 @@
-import { Constants, LocaleConstants } from "./Constants";
+import { AriaTelemetryConstants, Constants, LocaleConstants } from "./Constants";
+import { DataStoreManager } from "./contextDataStore/DataStoreManager";
 import { KeyCodes } from "./KeyCodes";
+import { BroadcastEvent } from "./telemetry/TelemetryConstants";
+import { Md5 } from "md5-typescript";
 
 const getElementBySelector = selector => {
   let element;
@@ -276,4 +279,64 @@ export const createTimer = () => {
     }
 
   };
+}; // Returns the domain of the org
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+export const getDomain = hostValue => {
+  for (let i = 0; i < AriaTelemetryConstants.lcwEUDomainNames.length; i++) {
+    if (hostValue.endsWith(AriaTelemetryConstants.lcwEUDomainNames[i])) {
+      return AriaTelemetryConstants.EU;
+    }
+  }
+
+  return AriaTelemetryConstants.Public;
+};
+export const getWidgetCacheId = (orgId, widgetId, widgetInstanceId) => {
+  const widgetCacheId = `${widgetInstanceId}_${orgId}_${widgetId}`;
+  return Md5.init(widgetCacheId);
+};
+export const getWidgetEndChatEventName = (orgId, widgetId, widgetInstanceId) => {
+  if (!isNullOrEmptyString(widgetInstanceId)) {
+    return `${BroadcastEvent.ChatEnded}_${widgetInstanceId}_${orgId}_${widgetId}`;
+  }
+
+  return `${BroadcastEvent.ChatEnded}_${orgId}_${widgetId}`;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+export const getStateFromCache = (orgId, widgetId, widgetInstanceId) => {
+  // Getting updated state from cache
+  try {
+    if (DataStoreManager.clientDataStore) {
+      var _DataStoreManager$cli;
+
+      const widgetStateEventName = getWidgetCacheId(orgId, widgetId, widgetInstanceId);
+      const widgetStateFromCache = (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(widgetStateEventName, "localStorage");
+      const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
+      return persistedState;
+    } else {
+      return null;
+    }
+  } catch (error) {
+    console.log(error);
+    return null;
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+export const isUndefinedOrEmpty = object => {
+  if (object) {
+    if (Object.keys(object).length === 0) {
+      return true;
+    }
+
+    return false;
+  } else {
+    return true;
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+export const addDelayInMs = ms => {
+  return new Promise(resolve => setTimeout(resolve, ms));
+};
+export const getBroadcastChannelName = (widgetId, widgetInstanceId) => {
+  return widgetInstanceId && !isNullOrEmptyString(widgetInstanceId) ? `${widgetInstanceId}_${widgetId}` : widgetId;
 };

package/lib/esm/components/callingcontainerstateful/CallingContainerStateful.js

@@ -177,6 +177,20 @@ export const CallingContainerStateful = props => {
         });
       }
     });
+    window.addEventListener("beforeunload", () => {
+      if (state.uiStates.isIncomingCall) {
+        voiceVideoCallingSdk === null || voiceVideoCallingSdk === void 0 ? void 0 : voiceVideoCallingSdk.rejectCall();
+      } else {
+        voiceVideoCallingSdk === null || voiceVideoCallingSdk === void 0 ? void 0 : voiceVideoCallingSdk.stopCall();
+      }
+
+      voiceVideoCallingSdk === null || voiceVideoCallingSdk === void 0 ? void 0 : voiceVideoCallingSdk.close();
+      dispatch({
+        type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
+        payload: false
+      });
+      resetCallingStates(true);
+    });
   }, []);
   const controlProps = {
     id: "oc-lcw-callingcontainer",

package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js

@@ -1,6 +1,6 @@
-import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
-import React, { useEffect, useState } from "react";
-import { ChatButton } from "@microsoft/omnichannel-chat-components";
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
+import React, { useEffect, useRef, useState } from "react";
+import { BroadcastService, ChatButton } from "@microsoft/omnichannel-chat-components";
 import { Constants } from "../../common/Constants";
 import { setFocusOnElement } from "../../common/utils";
 import { ConversationState } from "../../contexts/common/ConversationState";
@@ -10,7 +10,7 @@ import { TelemetryTimers } from "../../common/telemetry/TelemetryManager";
 import { defaultOutOfOfficeChatButtonStyleProps } from "./common/styleProps/defaultOutOfOfficeChatButtonStyleProps";
 import useChatContextStore from "../../hooks/useChatContextStore";
 export const ChatButtonStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _buttonProps$controlP;
+  var _state$domainStates$l, _state$domainStates$l2, _buttonProps$controlP, _props$buttonProps, _props$buttonProps$co, _props$buttonProps2, _props$buttonProps2$c, _props$buttonProps3, _props$buttonProps3$c;
 
   const [state, dispatch] = useChatContextStore();
   const {
@@ -20,20 +20,26 @@ export const ChatButtonStateful = props => {
   } = props; //Setting OutOfOperatingHours Flag
 
   const [outOfOperatingHours, setOutOfOperatingHours] = useState(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
+  const proactiveChatInNewWindow = useRef(state.appStates.proactiveChatStates.proactiveChatInNewWindow);
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeChatButtonStyleProps, outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.styleProps);
   const controlProps = {
     id: "oc-lcw-chat-button",
     dir: state.domainStates.globalDir,
     titleText: "Let's Chat!",
     subtitleText: "We're online.",
-    hideNotificationBubble: !(state.appStates.isMinimized === true && state.appStates.unreadMessageCount > 0) || (buttonProps === null || buttonProps === void 0 ? void 0 : (_buttonProps$controlP = buttonProps.controlProps) === null || _buttonProps$controlP === void 0 ? void 0 : _buttonProps$controlP.hideNotificationBubble) === true,
-    unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > Constants.maximumUnreadMessageCount ? Constants.maximumUnreadMessageCount.toString() + "+" : state.appStates.unreadMessageCount.toString() : "0",
+    hideNotificationBubble: (buttonProps === null || buttonProps === void 0 ? void 0 : (_buttonProps$controlP = buttonProps.controlProps) === null || _buttonProps$controlP === void 0 ? void 0 : _buttonProps$controlP.hideNotificationBubble) === true || state.appStates.isMinimized === false,
+    unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > Constants.maximumUnreadMessageCount ? (_props$buttonProps = props.buttonProps) === null || _props$buttonProps === void 0 ? void 0 : (_props$buttonProps$co = _props$buttonProps.controlProps) === null || _props$buttonProps$co === void 0 ? void 0 : _props$buttonProps$co.largeUnreadMessageString : state.appStates.unreadMessageCount.toString() : "0",
     onClick: async () => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.LCWChatButtonClicked
       });
 
-      if (state.appStates.isMinimized) {
+      if (proactiveChatInNewWindow.current) {
+        const proactiveChatIsInPopoutModeEvent = {
+          eventName: BroadcastEvent.ProactiveChatIsInPopoutMode
+        };
+        BroadcastService.postMessage(proactiveChatIsInPopoutModeEvent);
+      } else if (state.appStates.isMinimized) {
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -42,6 +48,7 @@ export const ChatButtonStateful = props => {
         await startChat();
       }
     },
+    unreadMessageString: (_props$buttonProps2 = props.buttonProps) === null || _props$buttonProps2 === void 0 ? void 0 : (_props$buttonProps2$c = _props$buttonProps2.controlProps) === null || _props$buttonProps2$c === void 0 ? void 0 : _props$buttonProps2$c.unreadMessageString,
     ...(buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.controlProps)
   };
   const outOfOfficeControlProps = {
@@ -50,6 +57,10 @@ export const ChatButtonStateful = props => {
     titleText: "We're Offline",
     subtitleText: "No agents available",
     onClick: async () => {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.LCWChatButtonClicked
+      });
+
       if (state.appStates.isMinimized) {
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
@@ -62,6 +73,7 @@ export const ChatButtonStateful = props => {
         });
       }
     },
+    unreadMessageString: (_props$buttonProps3 = props.buttonProps) === null || _props$buttonProps3 === void 0 ? void 0 : (_props$buttonProps3$c = _props$buttonProps3.controlProps) === null || _props$buttonProps3$c === void 0 ? void 0 : _props$buttonProps3$c.unreadMessageString,
     ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps)
   };
   useEffect(() => {
@@ -83,6 +95,9 @@ export const ChatButtonStateful = props => {
       });
     }
   }, []);
+  useEffect(() => {
+    proactiveChatInNewWindow.current = state.appStates.proactiveChatStates.proactiveChatInNewWindow;
+  }, [state.appStates.proactiveChatStates.proactiveChatInNewWindow]);
   return /*#__PURE__*/React.createElement(ChatButton, {
     componentOverrides: buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.componentOverrides,
     controlProps: outOfOperatingHours ? outOfOfficeControlProps : controlProps,

package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -1,34 +1,24 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
+import { ConfirmationPane } from "@microsoft/omnichannel-chat-components";
 import React, { useEffect } from "react";
 import { findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, preventFocusToMoveOutOfElement, setFocusOnElement, setFocusOnSendBox, setTabIndices } from "../../common/utils";
-import { BroadcastService, ConfirmationPane } from "@microsoft/omnichannel-chat-components";
 import { DimLayer } from "../dimlayer/DimLayer";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
 import { NotificationHandler } from "../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationScenarios } from "../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
-import { PostChatSurveyMode } from "../postchatsurveypanestateful/enums/PostChatSurveyMode";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import useChatAdapterStore from "../../hooks/useChatAdapterStore";
-import useChatContextStore from "../../hooks/useChatContextStore";
-import useChatSDKStore from "../../hooks/useChatSDKStore";
-import { Constants } from "../../common/Constants"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import useChatContextStore from "../../hooks/useChatContextStore"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 export const ConfirmationPaneStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4;
-
   const initialTabIndexMap = new Map();
-  let elements = []; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-  const chatSDK = useChatSDKStore();
+  let elements = [];
   const [state, dispatch] = useChatContextStore();
   const {
-    endChat
+    prepareEndChat
   } = props; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
   const [adapter] = useChatAdapterStore();
-  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
   const controlProps = {
     id: "oc-lcw-confirmation-pane",
     dir: state.domainStates.globalDir,
@@ -43,28 +33,8 @@ export const ConfirmationPaneStateful = props => {
       });
 
       try {
-        // check agent has joined conversation
-        const conversationDetails = await chatSDK.getConversationDetails();
-
-        if (isPostChatEnabled === "true" && postChatSurveyMode === PostChatSurveyMode.Embed && conversationDetails.canRenderPostChat === Constants.truePascal) {
-          const loadPostChatEvent = {
-            eventName: "LoadPostChatSurvey"
-          };
-          BroadcastService.postMessage(loadPostChatEvent);
-        } else {
-          setTabIndices(elements, initialTabIndexMap, true);
-
-          try {
-            await endChat(adapter);
-          } catch (error) {
-            TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
-              Event: TelemetryEvent.CloseChatMethodException,
-              ExceptionDetails: {
-                exception: `Failed to endChat: ${error}`
-              }
-            });
-          }
-        }
+        setTabIndices(elements, initialTabIndexMap, true);
+        await prepareEndChat(adapter, state);
       } catch (ex) {
         TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
           Event: TelemetryEvent.GetConversationDetailsCallFailed,
@@ -84,12 +54,12 @@ export const ConfirmationPaneStateful = props => {
         type: LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
         payload: false
       });
-      const previousFocused = state.appStates.previousElementOnFocusBeforeModalOpen;
+      const previousFocusedElementId = state.appStates.previousElementIdOnFocusBeforeModalOpen;
 
-      if (previousFocused) {
-        setFocusOnElement(previousFocused);
+      if (previousFocusedElementId) {
+        setFocusOnElement("#" + previousFocusedElementId);
         dispatch({
-          type: LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT,
+          type: LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT_ID,
           payload: null
         });
       } else {

package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -25,16 +25,16 @@ export const EmailTranscriptPaneStateful = props => {
       type: LiveChatWidgetActionType.SET_SHOW_EMAIL_TRANSCRIPT_PANE,
       payload: false
     });
-    const previousFocused = state.appStates.previousElementOnFocusBeforeModalOpen;
+    const previousFocusedElementId = state.appStates.previousElementIdOnFocusBeforeModalOpen;
 
-    if (previousFocused) {
-      setFocusOnElement(previousFocused);
+    if (previousFocusedElementId) {
+      setFocusOnElement("#" + previousFocusedElementId);
     } else {
       setFocusOnSendBox();
     }
 
     dispatch({
-      type: LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT,
+      type: LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT_ID,
       payload: null
     });
     setTabIndices(elements, initialTabIndexMap, true);

package/lib/esm/components/footerstateful/FooterStateful.js

@@ -4,13 +4,13 @@ import AudioNotificationStateful from "./audionotificationstateful/AudioNotifica
 import { Constants } from "../../common/Constants";
 import { Footer } from "@microsoft/omnichannel-chat-components";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
+import { NewMessageNotificationSoundBase64 } from "../../assets/Audios";
 import { NotificationHandler } from "../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationScenarios } from "../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { downloadTranscript } from "./downloadtranscriptstateful/DownloadTranscriptStateful";
 import useChatContextStore from "../../hooks/useChatContextStore";
-import useChatSDKStore from "../../hooks/useChatSDKStore";
-import newMessageNotification from "../../assets/audios/newMessageNotification.mp3"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import useChatSDKStore from "../../hooks/useChatSDKStore"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 export const FooterStateful = props => {
   var _footerProps$controlP3, _footerProps$controlP4;
@@ -54,13 +54,12 @@ export const FooterStateful = props => {
         Event: TelemetryEvent.EmailTranscriptButtonClicked,
         Description: "Email Transcript button clicked."
       });
-      const emailTranscriptButtonId = (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP = footerProps.controlProps) === null || _footerProps$controlP === void 0 ? void 0 : (_footerProps$controlP2 = _footerProps$controlP.emailTranscriptButtonProps) === null || _footerProps$controlP2 === void 0 ? void 0 : _footerProps$controlP2.id) ?? "oc-lcw-footer-emailtranscript-button";
-      const emailTranscriptButton = document.getElementById(emailTranscriptButtonId);
+      const emailTranscriptButtonId = (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP = footerProps.controlProps) === null || _footerProps$controlP === void 0 ? void 0 : (_footerProps$controlP2 = _footerProps$controlP.emailTranscriptButtonProps) === null || _footerProps$controlP2 === void 0 ? void 0 : _footerProps$controlP2.id) ?? `${controlProps.id}-emailtranscript-button`;
 
-      if (emailTranscriptButton) {
+      if (emailTranscriptButtonId) {
         dispatch({
-          type: LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT,
-          payload: emailTranscriptButton
+          type: LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT_ID,
+          payload: emailTranscriptButtonId
         });
       }
 
@@ -84,21 +83,13 @@ export const FooterStateful = props => {
       isAudioMuted: state.appStates.isAudioMuted
     }
   };
-  const footerId = (controlProps === null || controlProps === void 0 ? void 0 : controlProps.id) ?? "oc-lcw-footer";
-  const footer = document.getElementById(footerId);
-
-  if (footer) {
-    footer.style.display = hideFooterDisplay ? "none" : "";
-  }
-
-  return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement(Footer, {
+  return /*#__PURE__*/React.createElement(React.Fragment, null, !hideFooterDisplay && /*#__PURE__*/React.createElement(Footer, {
     componentOverrides: footerProps === null || footerProps === void 0 ? void 0 : footerProps.componentOverrides,
     controlProps: controlProps,
     styleProps: footerProps === null || footerProps === void 0 ? void 0 : footerProps.styleProps
   }), /*#__PURE__*/React.createElement(AudioNotificationStateful, {
-    audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? newMessageNotification,
-    hideAudioNotificationButton: (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false,
-    isAudioMuted: state.appStates.isAudioMuted ?? false
+    audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? NewMessageNotificationSoundBase64,
+    isAudioMuted: state.appStates.isAudioMuted === null ? (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false : state.appStates.isAudioMuted ?? false
   }));
 };
 export default FooterStateful;

package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js

@@ -105,8 +105,14 @@ const beautifyChatTranscripts = (chatTranscripts, renderMarkDown, attachmentMess
     let fileAttachmentName = TranscriptConstants.DefaultFileAttachmentName;
     let dialogColor = TranscriptConstants.CustomerDialogColor;
     let fontColor = TranscriptConstants.CustomerFontColor;
-
-    if (value.tags && value.tags.toLowerCase().indexOf(Constants.systemMessageTag) !== -1 || value.isControlMessage && value.isControlMessage === true || value.contentType && value.contentType.toLowerCase() === TranscriptConstants.AdaptiveCardType || value.deliveryMode && value.deliveryMode.toLowerCase() === TranscriptConstants.InternalMode) {
+    const isSystemMessage = value.tags && value.tags.toLowerCase().indexOf(Constants.systemMessageTag) !== -1;
+    const isControlMessage = value.isControlMessage && value.isControlMessage === true;
+    const isAdaptiveCard = value.contentType && value.contentType.toLowerCase() === TranscriptConstants.AdaptiveCardType;
+    const isInternalMessage = value.deliveryMode && value.deliveryMode.toLowerCase() === TranscriptConstants.InternalMode;
+    const isHiddenMessage = value.tags && value.tags.toLowerCase().indexOf(Constants.hiddenTag.toLowerCase()) !== -1;
+    const shouldIgnoreMessage = isSystemMessage || isControlMessage || isAdaptiveCard || isInternalMessage || isHiddenMessage;
+
+    if (shouldIgnoreMessage) {
       return;
     } else if (value.from) {
       if (value.from.application) {
@@ -127,7 +133,7 @@ const beautifyChatTranscripts = (chatTranscripts, renderMarkDown, attachmentMess
 
       if (value.attachments && value.attachments.length > 0 && value.attachments[0].name) {
         fileAttachmentName = value.attachments[0].name;
-        value.content = attachmentMessage ?? "The following attachment was uploaded during the conversation:" + fileAttachmentName;
+        value.content = attachmentMessage ? attachmentMessage + " " + fileAttachmentName : "The following attachment was uploaded during the conversation: " + fileAttachmentName;
       }
     }