@microsoft/omnichannel-chat-widget 0.1.0-main.07f52ee → 0.1.0-main.0c0fd47

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (356) hide show
  1. package/README.md +35 -11
  2. package/lib/cjs/assets/Audios.js +8 -0
  3. package/lib/cjs/assets/Icons.js +30 -0
  4. package/lib/cjs/common/Constants.js +50 -151
  5. package/lib/cjs/common/KeyCodes.js +3 -4
  6. package/lib/cjs/common/contextDataStore/DataStoreManager.js +3 -5
  7. package/lib/cjs/common/storage/default/defaultCacheManager.js +26 -0
  8. package/lib/cjs/common/storage/default/defaultClientDataStoreProvider.js +102 -0
  9. package/lib/cjs/common/storage/default/defaultInMemoryDataStore.js +78 -0
  10. package/lib/cjs/common/telemetry/TelemetryConstants.js +83 -22
  11. package/lib/cjs/common/telemetry/TelemetryHelper.js +29 -55
  12. package/lib/cjs/common/telemetry/TelemetryManager.js +17 -35
  13. package/lib/cjs/common/telemetry/defaultConfigs/defaultAriaConfig.js +1 -1
  14. package/lib/cjs/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js +4 -3
  15. package/lib/cjs/common/telemetry/loggers/ariaTelemetryLogger.js +49 -35
  16. package/lib/cjs/common/telemetry/loggers/consoleLogger.js +6 -14
  17. package/lib/cjs/common/utils.js +80 -80
  18. package/lib/cjs/components/callingcontainerstateful/CallingContainerStateful.js +21 -45
  19. package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js +20 -26
  20. package/lib/cjs/components/chatbuttonstateful/common/styleProps/defaultOutOfOfficeChatButtonStyleProps.js +3 -0
  21. package/lib/cjs/components/confirmationpanestateful/ConfirmationPaneStateful.js +12 -70
  22. package/lib/cjs/components/dimlayer/DimLayer.js +0 -4
  23. package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js +8 -36
  24. package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.spec.js +6 -8
  25. package/lib/cjs/components/footerstateful/FooterStateful.js +14 -46
  26. package/lib/cjs/components/footerstateful/audionotificationstateful/AudioNotificationStateful.js +0 -6
  27. package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js +15 -44
  28. package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.spec.js +6 -8
  29. package/lib/cjs/components/headerstateful/HeaderStateful.js +24 -35
  30. package/lib/cjs/components/livechatwidget/LiveChatWidget.js +2 -14
  31. package/lib/cjs/components/livechatwidget/common/ActivityStreamHandler.js +39 -0
  32. package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js +20 -0
  33. package/lib/cjs/{assets/assets.d.js → components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.js} +0 -0
  34. package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.js +34 -0
  35. package/lib/cjs/components/livechatwidget/common/ChatAdapterShim.js +64 -0
  36. package/lib/cjs/components/livechatwidget/common/Deferred.js +37 -0
  37. package/lib/cjs/components/livechatwidget/common/authHelper.js +50 -0
  38. package/lib/cjs/components/livechatwidget/common/createAdapter.js +10 -9
  39. package/lib/cjs/components/livechatwidget/common/createFooter.js +4 -23
  40. package/lib/cjs/components/livechatwidget/common/createInternetConnectionChangeHandler.js +10 -10
  41. package/lib/cjs/components/livechatwidget/common/createMarkdown.js +36 -44
  42. package/lib/cjs/components/livechatwidget/common/defaultProps/defaultScrollBarProps.js +14 -0
  43. package/lib/cjs/components/livechatwidget/common/defaultProps/dummyDefaultProps.js +135 -62
  44. package/lib/cjs/components/livechatwidget/common/disposeTelemetryLoggers.js +0 -3
  45. package/lib/cjs/components/livechatwidget/common/endChat.js +167 -61
  46. package/lib/cjs/components/livechatwidget/common/getGeneralStylesForButton.js +0 -6
  47. package/lib/cjs/components/livechatwidget/common/initCallingSdk.js +8 -17
  48. package/lib/cjs/components/livechatwidget/common/initConfirmationPropsComposer.js +4 -8
  49. package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js +58 -54
  50. package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js +98 -66
  51. package/lib/cjs/components/livechatwidget/common/registerTelemetryLoggers.js +9 -33
  52. package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js +3 -15
  53. package/lib/cjs/components/livechatwidget/common/shareObservable.js +41 -0
  54. package/lib/cjs/components/livechatwidget/common/startChat.js +240 -91
  55. package/lib/cjs/components/livechatwidget/common/startProactiveChat.js +3 -11
  56. package/lib/cjs/components/livechatwidget/common/updateSessionDataForTelemetry.js +2 -11
  57. package/lib/cjs/components/livechatwidget/interfaces/IScrollBarProps.js +1 -0
  58. package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js +358 -163
  59. package/lib/cjs/components/loadingpanestateful/LoadingPaneStateful.js +19 -19
  60. package/lib/cjs/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.js +57 -0
  61. package/lib/cjs/components/ooohpanestateful/OOOHPaneStateful.js +4 -17
  62. package/lib/cjs/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js +9 -14
  63. package/lib/cjs/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js +32 -23
  64. package/lib/cjs/components/postchatsurveypanestateful/common/defaultStyleProps/defaultgeneralPostChatSurveyPaneStyleProps.js +1 -1
  65. package/lib/cjs/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.js +13 -0
  66. package/lib/cjs/components/postchatsurveypanestateful/enums/PostChatSurveyMode.js +0 -1
  67. package/lib/cjs/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.js +1 -0
  68. package/lib/cjs/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js +11 -44
  69. package/lib/cjs/components/proactivechatpanestateful/ProactiveChatPaneStateful.js +26 -34
  70. package/lib/cjs/components/proactivechatpanestateful/interfaces/IProactiveChatNotificationConfig.js +1 -0
  71. package/lib/cjs/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js +6 -24
  72. package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js +94 -19
  73. package/lib/cjs/components/webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps.js +3 -7
  74. package/lib/cjs/components/webchatcontainerstateful/common/defaultProps/defaultWebChatStatefulProps.js +2 -6
  75. package/lib/cjs/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.js +11 -0
  76. package/lib/cjs/components/webchatcontainerstateful/common/mockadapter.js +12 -27
  77. package/lib/cjs/components/webchatcontainerstateful/common/mockchatsdk.js +9 -16
  78. package/lib/cjs/components/webchatcontainerstateful/common/utils/BrowserInfo.js +2 -24
  79. package/lib/cjs/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js +54 -88
  80. package/lib/cjs/components/webchatcontainerstateful/common/utils/isMaskingFromCustomer.js +5 -8
  81. package/lib/cjs/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.js +1 -0
  82. package/lib/cjs/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.js +1 -0
  83. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.js +12 -0
  84. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/WebChatStoreLoader.js +3 -5
  85. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/BrowserVendor.js +0 -1
  86. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineActivityType.js +0 -1
  87. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineSenderRole.js +0 -1
  88. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/MessageType.js +0 -1
  89. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/NotificationLevel.js +0 -1
  90. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios.js +0 -1
  91. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/SendStatus.js +0 -1
  92. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/WebChatActionType.js +0 -1
  93. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsEgressMiddleware.js +0 -7
  94. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsIngressMiddleware.js +0 -5
  95. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js +33 -80
  96. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js +9 -19
  97. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js +25 -60
  98. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware.js +7 -15
  99. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.js +41 -0
  100. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.js +82 -0
  101. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.js +10 -0
  102. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.js +10 -0
  103. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampFailedStyles.js +2 -3
  104. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampRetryStyles.js +2 -3
  105. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.js +10 -0
  106. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware.js +3 -9
  107. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js +89 -0
  108. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/DeliveredTimestamp.js +7 -18
  109. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js +6 -28
  110. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.js +2 -11
  111. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware.js +13 -30
  112. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware.js +3 -9
  113. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware.js +6 -34
  114. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js +1 -10
  115. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js +7 -18
  116. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware.js +17 -19
  117. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/gifUploadMiddleware.js +1 -9
  118. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware.js +3 -9
  119. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware.js +13 -34
  120. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator.js +1 -10
  121. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware.js +7 -11
  122. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware.js +5 -14
  123. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/notification/NotificationHandler.js +1 -21
  124. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js +33 -0
  125. package/lib/cjs/contexts/ChatAdapterStore.js +0 -2
  126. package/lib/cjs/contexts/ChatContextStore.js +0 -2
  127. package/lib/cjs/contexts/ChatSDKStore.js +0 -2
  128. package/lib/cjs/contexts/common/ConversationState.js +4 -3
  129. package/lib/cjs/contexts/common/LiveChatWidgetActionType.js +30 -26
  130. package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js +16 -11
  131. package/lib/cjs/contexts/createReducer.js +169 -109
  132. package/lib/cjs/controller/componentController.js +5 -34
  133. package/lib/cjs/hooks/useChatAdapterStore.js +0 -6
  134. package/lib/cjs/hooks/useChatContextStore.js +0 -6
  135. package/lib/cjs/hooks/useChatSDKStore.js +0 -6
  136. package/lib/cjs/index.js +0 -5
  137. package/lib/cjs/plugins/newMessageEventHandler.js +78 -0
  138. package/lib/esm/assets/Audios.js +1 -0
  139. package/lib/esm/assets/Icons.js +12 -0
  140. package/lib/esm/common/Constants.js +45 -139
  141. package/lib/esm/common/KeyCodes.js +3 -3
  142. package/lib/esm/common/contextDataStore/DataStoreManager.js +3 -3
  143. package/lib/esm/common/storage/default/defaultCacheManager.js +18 -0
  144. package/lib/esm/common/storage/default/defaultClientDataStoreProvider.js +95 -0
  145. package/lib/esm/common/storage/default/defaultInMemoryDataStore.js +70 -0
  146. package/lib/esm/common/telemetry/TelemetryConstants.js +82 -17
  147. package/lib/esm/common/telemetry/TelemetryHelper.js +30 -45
  148. package/lib/esm/common/telemetry/TelemetryManager.js +17 -24
  149. package/lib/esm/common/telemetry/defaultConfigs/defaultAriaConfig.js +1 -1
  150. package/lib/esm/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js +4 -1
  151. package/lib/esm/common/telemetry/loggers/ariaTelemetryLogger.js +49 -23
  152. package/lib/esm/common/telemetry/loggers/consoleLogger.js +6 -10
  153. package/lib/esm/common/utils.js +73 -45
  154. package/lib/esm/components/callingcontainerstateful/CallingContainerStateful.js +21 -16
  155. package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js +23 -13
  156. package/lib/esm/components/chatbuttonstateful/common/styleProps/defaultOutOfOfficeChatButtonStyleProps.js +3 -0
  157. package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js +13 -46
  158. package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js +8 -15
  159. package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.spec.js +6 -6
  160. package/lib/esm/components/footerstateful/FooterStateful.js +15 -26
  161. package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js +15 -37
  162. package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.spec.js +6 -6
  163. package/lib/esm/components/headerstateful/HeaderStateful.js +25 -21
  164. package/lib/esm/components/livechatwidget/LiveChatWidget.js +2 -2
  165. package/lib/esm/components/livechatwidget/common/ActivityStreamHandler.js +32 -0
  166. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js +13 -0
  167. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.js +1 -0
  168. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.js +27 -0
  169. package/lib/esm/components/livechatwidget/common/ChatAdapterShim.js +57 -0
  170. package/lib/esm/components/livechatwidget/common/Deferred.js +30 -0
  171. package/lib/esm/components/livechatwidget/common/authHelper.js +42 -0
  172. package/lib/esm/components/livechatwidget/common/createAdapter.js +12 -4
  173. package/lib/esm/components/livechatwidget/common/createFooter.js +4 -16
  174. package/lib/esm/components/livechatwidget/common/createInternetConnectionChangeHandler.js +10 -5
  175. package/lib/esm/components/livechatwidget/common/createMarkdown.js +38 -37
  176. package/lib/esm/components/livechatwidget/common/defaultProps/defaultScrollBarProps.js +7 -0
  177. package/lib/esm/components/livechatwidget/common/defaultProps/dummyDefaultProps.js +136 -51
  178. package/lib/esm/components/livechatwidget/common/endChat.js +171 -50
  179. package/lib/esm/components/livechatwidget/common/getGeneralStylesForButton.js +0 -2
  180. package/lib/esm/components/livechatwidget/common/initCallingSdk.js +10 -12
  181. package/lib/esm/components/livechatwidget/common/initConfirmationPropsComposer.js +4 -5
  182. package/lib/esm/components/livechatwidget/common/initWebChatComposer.js +60 -26
  183. package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js +98 -59
  184. package/lib/esm/components/livechatwidget/common/registerTelemetryLoggers.js +9 -23
  185. package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js +4 -6
  186. package/lib/esm/components/livechatwidget/common/shareObservable.js +35 -0
  187. package/lib/esm/components/livechatwidget/common/startChat.js +240 -72
  188. package/lib/esm/components/livechatwidget/common/startProactiveChat.js +5 -5
  189. package/lib/esm/components/livechatwidget/common/updateSessionDataForTelemetry.js +4 -2
  190. package/lib/esm/components/livechatwidget/interfaces/IScrollBarProps.js +1 -0
  191. package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js +363 -118
  192. package/lib/esm/components/loadingpanestateful/LoadingPaneStateful.js +19 -7
  193. package/lib/esm/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.js +50 -0
  194. package/lib/esm/components/ooohpanestateful/OOOHPaneStateful.js +4 -5
  195. package/lib/esm/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js +9 -4
  196. package/lib/esm/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js +32 -11
  197. package/lib/esm/components/postchatsurveypanestateful/common/defaultStyleProps/defaultgeneralPostChatSurveyPaneStyleProps.js +1 -1
  198. package/lib/esm/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.js +6 -0
  199. package/lib/esm/components/postchatsurveypanestateful/enums/PostChatSurveyMode.js +0 -1
  200. package/lib/esm/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.js +1 -0
  201. package/lib/esm/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js +15 -29
  202. package/lib/esm/components/proactivechatpanestateful/ProactiveChatPaneStateful.js +29 -13
  203. package/lib/esm/components/proactivechatpanestateful/interfaces/IProactiveChatNotificationConfig.js +1 -0
  204. package/lib/esm/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js +6 -6
  205. package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js +94 -4
  206. package/lib/esm/components/webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps.js +3 -1
  207. package/lib/esm/components/webchatcontainerstateful/common/defaultProps/defaultWebChatStatefulProps.js +2 -2
  208. package/lib/esm/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.js +4 -0
  209. package/lib/esm/components/webchatcontainerstateful/common/mockadapter.js +12 -19
  210. package/lib/esm/components/webchatcontainerstateful/common/mockchatsdk.js +9 -12
  211. package/lib/esm/components/webchatcontainerstateful/common/utils/BrowserInfo.js +2 -16
  212. package/lib/esm/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js +5 -17
  213. package/lib/esm/components/webchatcontainerstateful/common/utils/isMaskingFromCustomer.js +5 -6
  214. package/lib/esm/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.js +1 -0
  215. package/lib/esm/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.js +1 -0
  216. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.js +5 -0
  217. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/WebChatStoreLoader.js +3 -3
  218. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/BrowserVendor.js +0 -1
  219. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineActivityType.js +0 -1
  220. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineSenderRole.js +0 -1
  221. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/MessageType.js +0 -1
  222. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/NotificationLevel.js +0 -1
  223. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios.js +0 -1
  224. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/SendStatus.js +0 -1
  225. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/WebChatActionType.js +0 -1
  226. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsEgressMiddleware.js +2 -5
  227. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsIngressMiddleware.js +0 -4
  228. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js +34 -66
  229. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js +11 -11
  230. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js +25 -39
  231. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware.js +9 -8
  232. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.js +34 -0
  233. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.js +80 -0
  234. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.js +3 -0
  235. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.js +3 -0
  236. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampFailedStyles.js +2 -1
  237. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampRetryStyles.js +2 -1
  238. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.js +3 -0
  239. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware.js +3 -7
  240. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js +83 -0
  241. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/DeliveredTimestamp.js +8 -9
  242. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js +7 -14
  243. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.js +3 -3
  244. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware.js +15 -19
  245. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware.js +5 -8
  246. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware.js +6 -29
  247. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js +3 -7
  248. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js +9 -14
  249. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware.js +17 -14
  250. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/gifUploadMiddleware.js +3 -7
  251. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware.js +3 -7
  252. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware.js +15 -27
  253. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator.js +3 -5
  254. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware.js +9 -9
  255. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware.js +7 -9
  256. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/notification/NotificationHandler.js +1 -13
  257. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js +27 -0
  258. package/lib/esm/contexts/ChatAdapterStore.js +2 -1
  259. package/lib/esm/contexts/ChatContextStore.js +2 -1
  260. package/lib/esm/contexts/ChatSDKStore.js +2 -1
  261. package/lib/esm/contexts/common/ConversationState.js +4 -3
  262. package/lib/esm/contexts/common/LiveChatWidgetActionType.js +30 -26
  263. package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js +16 -7
  264. package/lib/esm/contexts/createReducer.js +169 -105
  265. package/lib/esm/controller/componentController.js +6 -5
  266. package/lib/esm/hooks/useChatAdapterStore.js +0 -4
  267. package/lib/esm/hooks/useChatContextStore.js +0 -4
  268. package/lib/esm/hooks/useChatSDKStore.js +0 -4
  269. package/lib/esm/plugins/newMessageEventHandler.js +71 -0
  270. package/lib/types/assets/Audios.d.ts +1 -0
  271. package/lib/types/assets/Icons.d.ts +12 -0
  272. package/lib/types/common/Constants.d.ts +39 -2
  273. package/lib/types/common/interfaces/IContextDataStore.d.ts +2 -2
  274. package/lib/types/common/storage/default/defaultCacheManager.d.ts +4 -0
  275. package/lib/types/common/storage/default/defaultClientDataStoreProvider.d.ts +2 -0
  276. package/lib/types/common/storage/default/defaultInMemoryDataStore.d.ts +6 -0
  277. package/lib/types/common/telemetry/TelemetryConstants.d.ts +57 -4
  278. package/lib/types/common/telemetry/TelemetryHelper.d.ts +2 -0
  279. package/lib/types/common/telemetry/definitions/Contracts.d.ts +2 -4
  280. package/lib/types/common/telemetry/definitions/Payload.d.ts +12 -9
  281. package/lib/types/common/telemetry/interfaces/ITelemetryConfig.d.ts +3 -3
  282. package/lib/types/common/utils.d.ts +8 -1
  283. package/lib/types/components/confirmationpanestateful/interfaces/IConfirmationPaneStatefulParams.d.ts +5 -2
  284. package/lib/types/components/footerstateful/audionotificationstateful/interfaces/IAudioNotificationStatefulParams.d.ts +0 -1
  285. package/lib/types/components/headerstateful/interfaces/IHeaderStatefulParams.d.ts +5 -1
  286. package/lib/types/components/livechatwidget/common/ActivityStreamHandler.d.ts +14 -0
  287. package/lib/types/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.d.ts +5 -0
  288. package/lib/types/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.d.ts +6 -0
  289. package/lib/types/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.d.ts +7 -0
  290. package/lib/types/components/livechatwidget/common/ChatAdapterShim.d.ts +7 -0
  291. package/lib/types/components/livechatwidget/common/Deferred.d.ts +9 -0
  292. package/lib/types/components/livechatwidget/common/authHelper.d.ts +5 -0
  293. package/lib/types/components/livechatwidget/common/defaultProps/defaultScrollBarProps.d.ts +2 -0
  294. package/lib/types/components/livechatwidget/common/endChat.d.ts +4 -1
  295. package/lib/types/components/livechatwidget/common/reconnectChatHelper.d.ts +6 -4
  296. package/lib/types/components/livechatwidget/common/shareObservable.d.ts +1 -0
  297. package/lib/types/components/livechatwidget/common/startChat.d.ts +5 -2
  298. package/lib/types/components/livechatwidget/common/startProactiveChat.d.ts +2 -1
  299. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetComponentOverrides.d.ts +1 -0
  300. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetControlProps.d.ts +2 -1
  301. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetProps.d.ts +6 -3
  302. package/lib/types/components/livechatwidget/interfaces/IScrollBarProps.d.ts +22 -0
  303. package/lib/types/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.d.ts +2 -0
  304. package/lib/types/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.d.ts +2 -2
  305. package/lib/types/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.d.ts +5 -0
  306. package/lib/types/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.d.ts +4 -0
  307. package/lib/types/components/proactivechatpanestateful/interfaces/IProactiveChatNotificationConfig.d.ts +3 -0
  308. package/lib/types/components/reconnectchatpanestateful/interfaces/IReconnectChatPaneStatefulProps.d.ts +1 -2
  309. package/lib/types/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.d.ts +2 -0
  310. package/lib/types/components/webchatcontainerstateful/common/mockchatsdk.d.ts +2 -0
  311. package/lib/types/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.d.ts +1 -1
  312. package/lib/types/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.d.ts +4 -0
  313. package/lib/types/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.d.ts +4 -0
  314. package/lib/types/components/webchatcontainerstateful/interfaces/IRenderingMiddlewareProps.d.ts +4 -1
  315. package/lib/types/components/webchatcontainerstateful/interfaces/IWebChatContainerStatefulProps.d.ts +4 -0
  316. package/lib/types/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.d.ts +3 -0
  317. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.d.ts +0 -1
  318. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.d.ts +1 -1
  319. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.d.ts +2 -0
  320. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.d.ts +1 -0
  321. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.d.ts +2 -0
  322. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.d.ts +3 -0
  323. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.d.ts +3 -0
  324. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.d.ts +5 -0
  325. package/lib/types/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.d.ts +1 -0
  326. package/lib/types/contexts/common/ConversationState.d.ts +4 -2
  327. package/lib/types/contexts/common/ILiveChatWidgetContext.d.ts +6 -3
  328. package/lib/types/contexts/common/LiveChatWidgetActionType.d.ts +30 -25
  329. package/lib/types/contexts/common/LiveChatWidgetContextInitialState.d.ts +1 -2
  330. package/lib/types/plugins/newMessageEventHandler.d.ts +2 -0
  331. package/package.json +12 -13
  332. package/lib/cjs/assets/audios/newMessageNotification.mp3 +0 -0
  333. package/lib/cjs/assets/icons/archiveIcon.svg +0 -3
  334. package/lib/cjs/assets/icons/audioIcon.svg +0 -6
  335. package/lib/cjs/assets/icons/blankIcon.svg +0 -6
  336. package/lib/cjs/assets/icons/excelIcon.svg +0 -6
  337. package/lib/cjs/assets/icons/imageIcon.svg +0 -6
  338. package/lib/cjs/assets/icons/oneNoteIcon.svg +0 -6
  339. package/lib/cjs/assets/icons/pdfIcon.svg +0 -6
  340. package/lib/cjs/assets/icons/powerpointIcon.svg +0 -6
  341. package/lib/cjs/assets/icons/videoIcon.svg +0 -6
  342. package/lib/cjs/assets/icons/visioIcon.svg +0 -6
  343. package/lib/cjs/assets/icons/wordIcon.svg +0 -6
  344. package/lib/esm/assets/assets.d.js +0 -0
  345. package/lib/esm/assets/audios/newMessageNotification.mp3 +0 -0
  346. package/lib/esm/assets/icons/archiveIcon.svg +0 -3
  347. package/lib/esm/assets/icons/audioIcon.svg +0 -6
  348. package/lib/esm/assets/icons/blankIcon.svg +0 -6
  349. package/lib/esm/assets/icons/excelIcon.svg +0 -6
  350. package/lib/esm/assets/icons/imageIcon.svg +0 -6
  351. package/lib/esm/assets/icons/oneNoteIcon.svg +0 -6
  352. package/lib/esm/assets/icons/pdfIcon.svg +0 -6
  353. package/lib/esm/assets/icons/powerpointIcon.svg +0 -6
  354. package/lib/esm/assets/icons/videoIcon.svg +0 -6
  355. package/lib/esm/assets/icons/visioIcon.svg +0 -6
  356. package/lib/esm/assets/icons/wordIcon.svg +0 -6
@@ -1,40 +1,67 @@
1
- import { ChatSDKError, Constants } from "../../../common/Constants";
2
- import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
1
+ import { ChatSDKError, LiveWorkItemState } from "../../../common/Constants";
2
+ import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
3
3
  import { ConversationState } from "../../../contexts/common/ConversationState";
4
- import { DataStoreManager } from "../../../common/contextDataStore/DataStoreManager";
5
4
  import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
6
5
  import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
7
6
  import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
8
7
  import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
9
8
  import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
10
9
  import { createAdapter } from "./createAdapter";
11
- import { createTimer } from "../../../common/utils";
12
- import { getReconnectIdForAuthenticatedChat } from "./reconnectChatHelper";
10
+ import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEventHandler";
11
+ import { createTimer, getStateFromCache, isUndefinedOrEmpty } from "../../../common/utils";
13
12
  import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
14
- import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
13
+ import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry";
14
+ import { BroadcastService } from "@microsoft/omnichannel-chat-components";
15
+ import { ActivityStreamHandler } from "./ActivityStreamHandler";
16
+ import { getAuthClientFunction, handleAuthentication } from "./authHelper";
17
+ import { handleChatReconnect } from "./reconnectChatHelper";
15
18
 
19
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
20
+ let optionalParams = {};
21
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
22
+ let widgetInstanceId;
23
+
24
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
16
25
  const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
26
+ var _props$controlProps;
27
+ optionalParams = {}; //Resetting to ensure no stale values
28
+ widgetInstanceId = props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId;
29
+
30
+ // Can connect to existing chat session
17
31
  if (await canConnectToExistingChat(props, chatSDK, state, dispatch, setAdapter)) {
18
32
  return;
19
- } // Getting PreChat Survey Context
33
+ }
34
+ await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
20
35
 
36
+ // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
37
+ if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
38
+ return;
39
+ }
21
40
 
22
- const parseToJson = false;
23
- const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
24
- const showPrechat = state.appStates.conversationState === ConversationState.ProactiveChat ? preChatSurveyResponse && state.appStates.proactiveChatStates.proactiveChatEnablePrechat : preChatSurveyResponse; // Getting reconnectId for authenticated chat
41
+ // Setting Proactive chat settings
42
+ const isProactiveChat = state.appStates.conversationState === ConversationState.ProactiveChat;
43
+ const isPreChatEnabledInProactiveChat = state.appStates.proactiveChatStates.proactiveChatEnablePrechat;
25
44
 
26
- const reconnectId = await getReconnectIdForAuthenticatedChat(props, chatSDK);
45
+ //Setting PreChat and intiate chat
46
+ setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, isProactiveChat, isPreChatEnabledInProactiveChat, undefined, props);
47
+ };
27
48
 
28
- if (reconnectId) {
29
- dispatch({
30
- type: LiveChatWidgetActionType.SET_RECONNECT_ID,
31
- payload: reconnectId
32
- });
33
- dispatch({
34
- type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
35
- payload: ConversationState.ReconnectChat
36
- });
37
- } else if (showPrechat) {
49
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
50
+ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProactiveChat, proactiveChatEnablePrechatState, state, props) => {
51
+ //Handle reconnect scenario
52
+ if (state) {
53
+ await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
54
+ // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
55
+ if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
56
+ return;
57
+ }
58
+ }
59
+
60
+ // Getting prechat Survey Context
61
+ const parseToJson = false;
62
+ const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
63
+ const showPrechat = isProactiveChat ? preChatSurveyResponse && proactiveChatEnablePrechatState : preChatSurveyResponse;
64
+ if (showPrechat) {
38
65
  dispatch({
39
66
  type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
40
67
  payload: preChatSurveyResponse
@@ -43,26 +70,54 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
43
70
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
44
71
  payload: ConversationState.Prechat
45
72
  });
46
- } else {
47
- dispatch({
48
- type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
49
- payload: ConversationState.Loading
50
- });
51
- await initStartChat(chatSDK, dispatch, setAdapter);
73
+ return;
52
74
  }
53
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
54
75
 
76
+ //Initiate start chat
77
+ dispatch({
78
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
79
+ payload: ConversationState.Loading
80
+ });
81
+ await initStartChat(chatSDK, props === null || props === void 0 ? void 0 : props.chatConfig, props === null || props === void 0 ? void 0 : props.getAuthToken, dispatch, setAdapter);
82
+ };
55
83
 
56
- const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedState) => {
84
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
85
+ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, params, persistedState) => {
57
86
  try {
58
- var _TelemetryTimers$Widg;
87
+ var _newAdapter$activity$, _TelemetryTimers$Widg;
88
+ //Start widget load timer
89
+ TelemetryTimers.WidgetLoadTimer = createTimer();
90
+ TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
91
+ Event: TelemetryEvent.WidgetLoadStarted,
92
+ Description: "Widget loading started"
93
+ });
94
+ const authClientFunction = getAuthClientFunction(chatConfig);
95
+ if (getAuthToken && authClientFunction) {
96
+ // set auth token to chat sdk before start chat
97
+ const authSuccess = await handleAuthentication(chatSDK, chatConfig, getAuthToken);
98
+ if (!authSuccess) {
99
+ return;
100
+ }
101
+ }
102
+ let isStartChatSuccessful = false;
59
103
 
60
- try {
61
- TelemetryTimers.WidgetLoadTimer = createTimer();
62
- TelemetryHelper.logSDKEvent(LogLevel.INFO, {
63
- Event: TelemetryEvent.StartChatSDKCall
104
+ //Check if chat retrieved from cache
105
+ if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
106
+ var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4, _persistedState$domai5;
107
+ BroadcastService.postMessage({
108
+ eventName: BroadcastEvent.ChatRetrievedFromCache,
109
+ payload: {
110
+ chatId: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : (_persistedState$domai2 = _persistedState$domai.liveChatContext) === null || _persistedState$domai2 === void 0 ? void 0 : (_persistedState$domai3 = _persistedState$domai2.chatToken) === null || _persistedState$domai3 === void 0 ? void 0 : _persistedState$domai3.chatId,
111
+ requestId: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai4 = persistedState.domainStates) === null || _persistedState$domai4 === void 0 ? void 0 : (_persistedState$domai5 = _persistedState$domai4.liveChatContext) === null || _persistedState$domai5 === void 0 ? void 0 : _persistedState$domai5.requestId
112
+ }
64
113
  });
65
- await chatSDK.startChat(params);
114
+ }
115
+ try {
116
+ // Set custom context params
117
+ setCustomContextParams(chatSDK);
118
+ optionalParams = Object.assign({}, params, optionalParams);
119
+ await chatSDK.startChat(optionalParams);
120
+ isStartChatSuccessful = true;
66
121
  } catch (error) {
67
122
  TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
68
123
  Event: TelemetryEvent.StartChatMethodException,
@@ -70,43 +125,60 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
70
125
  exception: `Failed to setup startChat: ${error}`
71
126
  }
72
127
  });
128
+ isStartChatSuccessful = false;
129
+ // Resetting the widget state to Closed, for recent introduction of OC rate limiting(429 Error)
130
+ // TODO : How to diplay a proper UI message to customer to try after sometime at this point - cool down scenario
131
+ dispatch({
132
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
133
+ payload: ConversationState.Closed
134
+ });
135
+ return;
73
136
  }
74
137
 
138
+ // New adapter creation
75
139
  const newAdapter = await createAdapter(chatSDK);
76
140
  setAdapter(newAdapter);
141
+ const chatToken = await chatSDK.getChatToken();
142
+ dispatch({
143
+ type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
144
+ payload: chatToken
145
+ });
146
+ newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe(createOnNewAdapterActivityHandler(chatToken === null || chatToken === void 0 ? void 0 : chatToken.chatId, chatToken === null || chatToken === void 0 ? void 0 : chatToken.visitorId));
147
+ if (persistedState) {
148
+ dispatch({
149
+ type: LiveChatWidgetActionType.SET_WIDGET_STATE,
150
+ payload: persistedState
151
+ });
152
+ setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
153
+ return;
154
+ }
77
155
 
78
- if (!persistedState) {
79
- // eslint-disable-next-line @typescript-eslint/no-explicit-any
80
- if (chatSDK !== null && chatSDK !== void 0 && chatSDK.getVoiceVideoCalling) {
81
- // eslint-disable-next-line @typescript-eslint/no-explicit-any
82
- const chatToken = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatToken());
83
- dispatch({
84
- type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
85
- payload: chatToken
86
- });
87
- } // eslint-disable-next-line @typescript-eslint/no-explicit-any
156
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
157
+ const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
158
+ dispatch({
159
+ type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
160
+ payload: liveChatContext
161
+ });
88
162
 
163
+ // Set post chat context in state, no survey load
164
+ setPostChatContextAndLoadSurvey(chatSDK, dispatch);
89
165
 
90
- const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
166
+ // Updating chat session detail for telemetry
167
+ await updateSessionDataForTelemetry(chatSDK, dispatch);
168
+
169
+ // Set app state to Active
170
+ if (isStartChatSuccessful) {
171
+ ActivityStreamHandler.uncork();
172
+ // Update start chat failure app state if chat loads successfully
91
173
  dispatch({
92
- type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
93
- payload: liveChatContext
174
+ type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
175
+ payload: false
94
176
  });
95
- await setPostChatContextAndLoadSurvey(chatSDK, dispatch);
96
- await updateSessionDataForTelemetry(chatSDK, dispatch); // Set app state to Active
97
-
98
177
  dispatch({
99
178
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
100
179
  payload: ConversationState.Active
101
180
  });
102
- } else {
103
- dispatch({
104
- type: LiveChatWidgetActionType.SET_WIDGET_STATE,
105
- payload: persistedState
106
- });
107
- await setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
108
181
  }
109
-
110
182
  TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
111
183
  Event: TelemetryEvent.WidgetLoadComplete,
112
184
  Description: "Widget load complete",
@@ -119,8 +191,8 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
119
191
  Exception: `Widget load Failed: ${ex}`
120
192
  }
121
193
  });
122
- NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex); // eslint-disable-next-line @typescript-eslint/no-explicit-any
123
-
194
+ NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex);
195
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
124
196
  if (ex.message === ChatSDKError.WidgetUseOutsideOperatingHour) {
125
197
  dispatch({
126
198
  type: LiveChatWidgetActionType.SET_OUTSIDE_OPERATING_HOURS,
@@ -130,32 +202,128 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
130
202
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
131
203
  payload: ConversationState.OutOfOffice
132
204
  });
205
+ return;
133
206
  }
207
+ // Set app state to failing start chat
208
+ dispatch({
209
+ type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
210
+ payload: true
211
+ });
212
+ // Show the loading pane in other cases for failure, this will help for both hideStartChatButton case
213
+ dispatch({
214
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
215
+ payload: ConversationState.Loading
216
+ });
217
+ } finally {
218
+ optionalParams = {};
219
+ widgetInstanceId = "";
134
220
  }
135
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
136
-
221
+ };
137
222
 
223
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
138
224
  const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
139
- var _DataStoreManager$cli, _persistedState$domai;
140
-
141
- const widgetStateFromCache = (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(Constants.widgetStateDataKey, "localStorage");
142
- const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
143
-
144
- if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai = persistedState.domainStates) !== null && _persistedState$domai !== void 0 && _persistedState$domai.liveChatContext) {
145
- var _persistedState$domai2;
225
+ var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps2, _persistedState$domai6, _persistedState$appSt;
226
+ // By pass this function in case of popout chat
227
+ if (state.appStates.hideStartChatButton === true) {
228
+ return false;
229
+ }
230
+ const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.widgetInstanceId) ?? "");
146
231
 
232
+ //Connect to only active chat session
233
+ if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai6 = persistedState.domainStates) === null || _persistedState$domai6 === void 0 ? void 0 : _persistedState$domai6.liveChatContext) && (persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === ConversationState.Active) {
234
+ var _persistedState$domai7;
147
235
  dispatch({
148
236
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
149
237
  payload: ConversationState.Loading
150
238
  });
151
239
  const optionalParams = {
152
- liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai2 = persistedState.domainStates) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.liveChatContext
240
+ liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai7 = persistedState.domainStates) === null || _persistedState$domai7 === void 0 ? void 0 : _persistedState$domai7.liveChatContext
153
241
  };
154
- await initStartChat(chatSDK, dispatch, setAdapter, optionalParams, persistedState);
242
+ await initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams, persistedState);
155
243
  return true;
156
244
  } else {
157
245
  return false;
158
246
  }
159
247
  };
160
248
 
161
- export { prepareStartChat, initStartChat };
249
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
250
+ const setCustomContextParams = chatSDK => {
251
+ var _chatSDK$omnichannelC3, _chatSDK$omnichannelC4, _persistedState$domai8;
252
+ // Add custom context only for unauthenticated chat
253
+ const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.widgetId, widgetInstanceId ?? "");
254
+ if (!isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai8 = persistedState.domainStates) === null || _persistedState$domai8 === void 0 ? void 0 : _persistedState$domai8.customContext)) {
255
+ var _persistedState$domai9, _persistedState$domai10;
256
+ if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai9 = persistedState.domainStates.liveChatConfig) !== null && _persistedState$domai9 !== void 0 && _persistedState$domai9.LiveChatConfigAuthSettings) {
257
+ const errorMessage = "Use of custom context with authenticated chat is deprecated. The chat would not go through.";
258
+ TelemetryHelper.logSDKEvent(LogLevel.WARN, {
259
+ Event: TelemetryEvent.StartChatMethodException,
260
+ ExceptionDetails: {
261
+ exception: errorMessage
262
+ }
263
+ });
264
+ throw new Error(errorMessage);
265
+ }
266
+ optionalParams = Object.assign({}, optionalParams, {
267
+ customContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai10 = persistedState.domainStates) === null || _persistedState$domai10 === void 0 ? void 0 : _persistedState$domai10.customContext
268
+ });
269
+ }
270
+ };
271
+
272
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
273
+ const handleAuthenticationIfEnabled = async (chatSDK, props) => {
274
+ //For auth chat
275
+ if (props.getAuthToken) {
276
+ const authClientFunction = getAuthClientFunction(props.chatConfig);
277
+ if (authClientFunction) {
278
+ // set auth token to chat sdk before start chat
279
+ const authSuccess = await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
280
+ if (!authSuccess) {
281
+ return false;
282
+ }
283
+ return true;
284
+ }
285
+ }
286
+ return true;
287
+ };
288
+
289
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
290
+ const checkIfConversationStillValid = async (chatSDK, props, requestId, dispatch) => {
291
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
292
+ let conversationDetails = undefined;
293
+
294
+ // Show Loading screen during auth check and start chat calls
295
+ dispatch({
296
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
297
+ payload: ConversationState.Loading
298
+ });
299
+ const authSucceed = await handleAuthenticationIfEnabled(chatSDK, props);
300
+ if (!authSucceed) {
301
+ return false;
302
+ }
303
+
304
+ //Preserve old requestId
305
+ const oldRequestId = chatSDK.requestId;
306
+ try {
307
+ chatSDK.requestId = requestId;
308
+ conversationDetails = await chatSDK.getConversationDetails();
309
+ if (Object.keys(conversationDetails).length === 0) {
310
+ chatSDK.requestId = oldRequestId;
311
+ return false;
312
+ }
313
+ if (conversationDetails.state === LiveWorkItemState.Closed || conversationDetails.state === LiveWorkItemState.WrapUp) {
314
+ chatSDK.requestId = oldRequestId;
315
+ return false;
316
+ }
317
+ return true;
318
+ } catch (erorr) {
319
+ TelemetryHelper.logActionEvent(LogLevel.ERROR, {
320
+ Event: TelemetryEvent.GetConversationDetailsException,
321
+ ExceptionDetails: {
322
+ exception: `Conversation is not valid: ${erorr}`
323
+ }
324
+ });
325
+ chatSDK.requestId = oldRequestId;
326
+ return false;
327
+ }
328
+ };
329
+ export { prepareStartChat, initStartChat, setPreChatAndInitiateChat, checkIfConversationStillValid };
@@ -2,14 +2,14 @@ import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryCon
2
2
  import { ConversationState } from "../../../contexts/common/ConversationState";
3
3
  import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
4
4
  import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
5
- import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager"; // Defines startProactiveChat callback
6
-
7
- export const startProactiveChat = (dispatch, bodyTitle, showPrechat, inNewWindow) => {
5
+ import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
6
+ // Defines startProactiveChat callback
7
+ export const startProactiveChat = (dispatch, notificationConfig, enablePreChat, inNewWindow) => {
8
8
  dispatch({
9
9
  type: LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
10
10
  payload: {
11
- proactiveChatBodyTitle: bodyTitle ?? "",
12
- proactiveChatEnablePrechat: showPrechat ?? false,
11
+ proactiveChatBodyTitle: notificationConfig && notificationConfig.message ? notificationConfig.message : "",
12
+ proactiveChatEnablePrechat: enablePreChat ?? false,
13
13
  proactiveChatInNewWindow: inNewWindow ?? false
14
14
  }
15
15
  });
@@ -1,7 +1,8 @@
1
1
  import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
2
2
  import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
3
- import { TelemetryManager } from "../../../common/telemetry/TelemetryManager"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
3
+ import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
4
4
 
5
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
5
6
  export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
6
7
  if (chatSDK) {
7
8
  // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -13,8 +14,9 @@ export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
13
14
  });
14
15
  await updateConversationDataForTelemetry(chatSDK, dispatch);
15
16
  }
16
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
17
+ };
17
18
 
19
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
18
20
  const updateConversationDataForTelemetry = async (chatSDK, dispatch) => {
19
21
  if (chatSDK) {
20
22
  // eslint-disable-next-line @typescript-eslint/no-explicit-any