@microsoft/omnichannel-chat-sdk 1.11.7 → 1.11.8-main.255365e

package/lib/OmnichannelChatSDK.d.ts

@@ -85,6 +85,7 @@ declare class OmnichannelChatSDK {
     private debugACS;
     private detailedDebugEnabled;
     private regexCompiledForDataMasking;
+    private isEndingChat;
     constructor(omnichannelConfig: OmnichannelConfig, chatSDKConfig?: ChatSDKConfig);
     /**
      * Executes an operation with mutual exclusion to prevent race conditions
@@ -129,8 +130,28 @@ declare class OmnichannelChatSDK {
     startChat(optionalParams?: StartChatOptionalParams): Promise<void>;
     private internalStartChat;
     private closeChat;
+    /**
+     * Ends the chat by closing the session and disconnecting from the conversation.
+     *
+     * On React Native, automatically waits for conversational survey completion if enabled.
+     * On Web, disconnects immediately as the widget handles surveys independently.
+     *
+     * @param endChatOptionalParams - Optional parameters
+     * @param endChatOptionalParams.isSessionEnded - Skip survey wait if session already ended
+     * @example
+     * await chatSDK.endChat();
+     * await chatSDK.endChat({ isSessionEnded: true });
+     */
     endChat(endChatOptionalParams?: EndChatOptionalParams): Promise<void>;
     private internalEndChat;
+    /**
+     * Waits for a message with specific tags. Used for conversational survey detection.
+     * Automatically unregisters the listener after the promise resolves to prevent memory leaks.
+     * Includes timeout to prevent indefinite hanging if messages never arrive.
+     */
+    private waitForMessageTags;
+    private waitForSurveyStart;
+    private waitForConversationalSurveyEnd;
     getCurrentLiveChatContext(): Promise<GetCurrentLiveChatContextResponse>;
     getConversationDetails(optionalParams?: GetConversationDetailsOptionalParams): Promise<LiveWorkItemDetails>;
     /**

package/lib/OmnichannelChatSDK.js

@@ -1,5 +1,4 @@
 "use strict";
-/* eslint-disable @typescript-eslint/no-non-null-assertion */
 var __assign = (this && this.__assign) || function () {
     __assign = Object.assign || function(t) {
         for (var s, i = 1, n = arguments.length; i < n; i++) {
@@ -150,6 +149,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
         this.debugACS = false;
         this.detailedDebugEnabled = false;
         this.regexCompiledForDataMasking = [];
+        this.isEndingChat = false;
         this.populateInitChatOptionalParam = function (requestOptionalParams, optionalParams, telemetryEvent) {
             requestOptionalParams.initContext.locale = (0, locale_1.getLocaleStringFromId)(_this.localeId);
             if (optionalParams === null || optionalParams === void 0 ? void 0 : optionalParams.customContext) {
@@ -850,6 +850,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
             return __generator(this, function (_o) {
                 switch (_o.label) {
                     case 0:
+                        this.isEndingChat = false;
                         this.scenarioMarker.startScenario(TelemetryEvent_1.default.StartChat, {
                             RequestId: this.requestId
                         });
@@ -1277,6 +1278,18 @@ var OmnichannelChatSDK = /** @class */ (function () {
             });
         });
     };
+    /**
+     * Ends the chat by closing the session and disconnecting from the conversation.
+     *
+     * On React Native, automatically waits for conversational survey completion if enabled.
+     * On Web, disconnects immediately as the widget handles surveys independently.
+     *
+     * @param endChatOptionalParams - Optional parameters
+     * @param endChatOptionalParams.isSessionEnded - Skip survey wait if session already ended
+     * @example
+     * await chatSDK.endChat();
+     * await chatSDK.endChat({ isSessionEnded: true });
+     */
     OmnichannelChatSDK.prototype.endChat = function () {
         return __awaiter(this, arguments, void 0, function (endChatOptionalParams) {
             var _this = this;
@@ -1288,11 +1301,11 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.internalEndChat = function () {
         return __awaiter(this, arguments, void 0, function (endChatOptionalParams) {
-            var cleanupMetadata, error_15, telemetryData;
-            var _a;
+            var cleanupMetadata, isReactNative, isConversationalSurveyEnabled, shouldWaitForSurvey, telemetryData, surveyStarted, error_15, error_16, telemetryData;
+            var _a, _b, _c;
             if (endChatOptionalParams === void 0) { endChatOptionalParams = {}; }
-            return __generator(this, function (_b) {
-                switch (_b.label) {
+            return __generator(this, function (_d) {
+                switch (_d.label) {
                     case 0:
                         cleanupMetadata = {
                             RequestId: this.requestId,
@@ -1302,18 +1315,54 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         if (!this.isInitialized) {
                             exceptionThrowers_1.default.throwUninitializedChatSDK(this.scenarioMarker, TelemetryEvent_1.default.EndChat);
                         }
-                        _b.label = 1;
+                        this.isEndingChat = true;
+                        _d.label = 1;
                     case 1:
-                        _b.trys.push([1, 6, , 7]);
-                        _b.label = 2;
-                    case 2:
-                        _b.trys.push([2, , 4, 5]);
+                        _d.trys.push([1, 9, 10, 11]);
                         return [4 /*yield*/, this.closeChat(endChatOptionalParams)];
+                    case 2:
+                        _d.sent();
+                        isReactNative = platform_1.default.isReactNative();
+                        isConversationalSurveyEnabled = ((_b = (_a = this.liveChatConfig.LiveWSAndLiveChatEngJoin) === null || _a === void 0 ? void 0 : _a.msdyn_isConversationalPostChatSurveyEnabled) === null || _b === void 0 ? void 0 : _b.toString().toLowerCase()) === 'true';
+                        shouldWaitForSurvey = isReactNative && isConversationalSurveyEnabled && !endChatOptionalParams.isSessionEnded;
+                        telemetryData = __assign(__assign({}, cleanupMetadata), { IsReactNative: isReactNative, SurveyEnabled: isConversationalSurveyEnabled, IsSessionEnded: endChatOptionalParams.isSessionEnded || false, WaitingForSurvey: shouldWaitForSurvey });
+                        if (!shouldWaitForSurvey) return [3 /*break*/, 8];
+                        this.scenarioMarker.startScenario(TelemetryEvent_1.default.WaitForConversationalSurvey, telemetryData);
+                        _d.label = 3;
                     case 3:
-                        _b.sent();
-                        return [3 /*break*/, 5];
+                        _d.trys.push([3, 7, , 8]);
+                        return [4 /*yield*/, this.waitForSurveyStart()];
                     case 4:
-                        (_a = this.conversation) === null || _a === void 0 ? void 0 : _a.disconnect();
+                        surveyStarted = _d.sent();
+                        if (!surveyStarted) return [3 /*break*/, 6];
+                        return [4 /*yield*/, this.waitForConversationalSurveyEnd()];
+                    case 5:
+                        _d.sent();
+                        _d.label = 6;
+                    case 6:
+                        this.scenarioMarker.completeScenario(TelemetryEvent_1.default.WaitForConversationalSurvey, telemetryData);
+                        return [3 /*break*/, 8];
+                    case 7:
+                        error_15 = _d.sent();
+                        return [3 /*break*/, 8];
+                    case 8:
+                        this.scenarioMarker.completeScenario(TelemetryEvent_1.default.EndChat, cleanupMetadata);
+                        return [3 /*break*/, 11];
+                    case 9:
+                        error_16 = _d.sent();
+                        telemetryData = {
+                            RequestId: this.requestId,
+                            ChatId: this.chatToken.chatId
+                        };
+                        if (error_16 instanceof ChatSDKError_1.ChatSDKError) {
+                            exceptionThrowers_1.default.throwConversationClosureFailure(new Error(JSON.stringify(error_16.exceptionDetails)), this.scenarioMarker, TelemetryEvent_1.default.EndChat, telemetryData);
+                        }
+                        exceptionThrowers_1.default.throwConversationClosureFailure(error_16, this.scenarioMarker, TelemetryEvent_1.default.EndChat, telemetryData);
+                        return [3 /*break*/, 11];
+                    case 10:
+                        // Cleanup always runs, regardless of success or failure
+                        // This ensures resources are released even if closeChat or survey waiting throws
+                        (_c = this.conversation) === null || _c === void 0 ? void 0 : _c.disconnect();
                         this.conversation = null;
                         this.requestId = (0, ocsdk_1.uuidv4)();
                         this.chatToken = {};
@@ -1333,22 +1382,104 @@ var OmnichannelChatSDK = /** @class */ (function () {
                             clearInterval(this.refreshTokenTimer);
                             this.refreshTokenTimer = null;
                         }
+                        this.isEndingChat = false;
                         return [7 /*endfinally*/];
-                    case 5:
-                        this.scenarioMarker.completeScenario(TelemetryEvent_1.default.EndChat, cleanupMetadata);
-                        return [3 /*break*/, 7];
-                    case 6:
-                        error_15 = _b.sent();
-                        telemetryData = {
-                            RequestId: this.requestId,
-                            ChatId: this.chatToken.chatId
-                        };
-                        if (error_15 instanceof ChatSDKError_1.ChatSDKError) {
-                            exceptionThrowers_1.default.throwConversationClosureFailure(new Error(JSON.stringify(error_15.exceptionDetails)), this.scenarioMarker, TelemetryEvent_1.default.EndChat, telemetryData);
-                        }
-                        exceptionThrowers_1.default.throwConversationClosureFailure(error_15, this.scenarioMarker, TelemetryEvent_1.default.EndChat, telemetryData);
-                        return [3 /*break*/, 7];
-                    case 7: return [2 /*return*/];
+                    case 11: return [2 /*return*/];
+                }
+            });
+        });
+    };
+    /**
+     * Waits for a message with specific tags. Used for conversational survey detection.
+     * Automatically unregisters the listener after the promise resolves to prevent memory leaks.
+     * Includes timeout to prevent indefinite hanging if messages never arrive.
+     */
+    OmnichannelChatSDK.prototype.waitForMessageTags = function (requiredTags, timeoutMs) {
+        var _this = this;
+        if (timeoutMs === void 0) { timeoutMs = 60000; }
+        return new Promise(function (resolve, reject) {
+            var resolved = false;
+            var timeoutHandle = null;
+            var checkForTags = function (event) {
+                var _a;
+                if (resolved)
+                    return;
+                try {
+                    var tagsString = ((_a = event === null || event === void 0 ? void 0 : event.metadata) === null || _a === void 0 ? void 0 : _a.tags) || '';
+                    var tags_1 = tagsString.replace(/\"/g, "").split(",").filter(function (tag) { return tag.length > 0; }); // eslint-disable-line no-useless-escape
+                    var hasTags = requiredTags.every(function (tag) { return tags_1.includes(tag); });
+                    if (hasTags) {
+                        resolved = true;
+                        cleanup();
+                        resolve(true);
+                    }
+                }
+                catch (error) {
+                    // Silently continue listening on message processing errors
+                }
+            };
+            var cleanup = function (clearTimer) {
+                if (clearTimer === void 0) { clearTimer = true; }
+                // Clear timeout if still active
+                if (clearTimer && timeoutHandle) {
+                    clearTimeout(timeoutHandle);
+                    timeoutHandle = null;
+                }
+                // Remove listener to prevent memory leak
+                if (_this.conversation && _this.liveChatVersion === LiveChatVersion_1.default.V2) {
+                    var acsConversation = _this.conversation;
+                    acsConversation.removeListener("chatMessageReceived", checkForTags);
+                    acsConversation.removeListener("chatMessageEdited", checkForTags);
+                }
+            };
+            // Set timeout to prevent indefinite hang
+            timeoutHandle = setTimeout(function () {
+                var _a, _b;
+                if (!resolved) {
+                    resolved = true;
+                    cleanup(false); // Don't clear timeout since we're in the timeout handler
+                    // Log telemetry for timeout
+                    (_a = _this.scenarioMarker) === null || _a === void 0 ? void 0 : _a.failScenario(TelemetryEvent_1.default.WaitForConversationalSurvey, {
+                        RequestId: _this.requestId,
+                        ChatId: (_b = _this.chatToken) === null || _b === void 0 ? void 0 : _b.chatId,
+                        Reason: 'Timeout',
+                        ExpectedTags: requiredTags.join(','),
+                        TimeoutMs: timeoutMs
+                    });
+                    reject(new Error("Timeout waiting for message with tags: ".concat(requiredTags.join(', '))));
+                }
+            }, timeoutMs);
+            try {
+                if (_this.conversation && _this.liveChatVersion === LiveChatVersion_1.default.V2) {
+                    var acsConversation = _this.conversation;
+                    acsConversation.addListener("chatMessageReceived", checkForTags);
+                    acsConversation.addListener("chatMessageEdited", checkForTags);
+                }
+            }
+            catch (error) {
+                if (!resolved) {
+                    resolved = true;
+                    cleanup();
+                    reject(error);
+                }
+            }
+        });
+    };
+    OmnichannelChatSDK.prototype.waitForSurveyStart = function () {
+        return __awaiter(this, void 0, void 0, function () {
+            return __generator(this, function (_a) {
+                return [2 /*return*/, this.waitForMessageTags(['system', 'startconversationalsurvey'])];
+            });
+        });
+    };
+    OmnichannelChatSDK.prototype.waitForConversationalSurveyEnd = function () {
+        return __awaiter(this, void 0, void 0, function () {
+            return __generator(this, function (_a) {
+                switch (_a.label) {
+                    case 0: return [4 /*yield*/, this.waitForMessageTags(['system', 'endconversationalsurvey'])];
+                    case 1:
+                        _a.sent();
+                        return [2 /*return*/];
                 }
             });
         });
@@ -1393,7 +1524,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.getConversationDetails = function () {
         return __awaiter(this, arguments, void 0, function (optionalParams) {
-            var requestId, chatToken, chatId, reconnectId, sessionId, getLWIDetailsOptionalParams, lwiDetails, state, conversationId, agentAcceptedOn, canRenderPostChat, participantType, liveWorkItemDetails, error_16, telemetryData;
+            var requestId, chatToken, chatId, reconnectId, sessionId, getLWIDetailsOptionalParams, lwiDetails, state, conversationId, agentAcceptedOn, canRenderPostChat, participantType, liveWorkItemDetails, error_17, telemetryData;
             var _a, _b, _c, _d;
             if (optionalParams === void 0) { optionalParams = {}; }
             return __generator(this, function (_e) {
@@ -1466,15 +1597,15 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [2 /*return*/, liveWorkItemDetails];
                     case 3:
-                        error_16 = _e.sent();
+                        error_17 = _e.sent();
                         telemetryData = {
                             RequestId: requestId,
                             ChatId: chatId
                         };
-                        if ((0, utilities_1.isClientIdNotFoundErrorMessage)(error_16)) {
-                            exceptionThrowers_1.default.throwAuthContactIdNotFoundFailure(error_16, this.scenarioMarker, TelemetryEvent_1.default.GetConversationDetails, telemetryData);
+                        if ((0, utilities_1.isClientIdNotFoundErrorMessage)(error_17)) {
+                            exceptionThrowers_1.default.throwAuthContactIdNotFoundFailure(error_17, this.scenarioMarker, TelemetryEvent_1.default.GetConversationDetails, telemetryData);
                         }
-                        exceptionSuppressors_1.default.suppressConversationDetailsRetrievalFailure(error_16, this.scenarioMarker, TelemetryEvent_1.default.GetConversationDetails, telemetryData);
+                        exceptionSuppressors_1.default.suppressConversationDetailsRetrievalFailure(error_17, this.scenarioMarker, TelemetryEvent_1.default.GetConversationDetails, telemetryData);
                         return [3 /*break*/, 4];
                     case 4: return [2 /*return*/, {}];
                 }
@@ -1515,7 +1646,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.getChatToken = function () {
         return __awaiter(this, arguments, void 0, function (cached, optionalParams) {
-            var getChatTokenOptionalParams, chatToken, error_17, telemetryData;
+            var getChatTokenOptionalParams, chatToken, error_18, telemetryData;
             var _a, _b, _c;
             if (cached === void 0) { cached = true; }
             return __generator(this, function (_d) {
@@ -1557,16 +1688,16 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [3 /*break*/, 4];
                     case 3:
-                        error_17 = _d.sent();
+                        error_18 = _d.sent();
                         telemetryData = {
                             RequestId: this.requestId,
                             ChatId: (_c = this.chatToken) === null || _c === void 0 ? void 0 : _c.chatId,
                         };
-                        if ((0, utilities_1.isClientIdNotFoundErrorMessage)(error_17)) {
-                            exceptionThrowers_1.default.throwAuthContactIdNotFoundFailure(error_17, this.scenarioMarker, TelemetryEvent_1.default.GetChatToken, telemetryData);
+                        if ((0, utilities_1.isClientIdNotFoundErrorMessage)(error_18)) {
+                            exceptionThrowers_1.default.throwAuthContactIdNotFoundFailure(error_18, this.scenarioMarker, TelemetryEvent_1.default.GetChatToken, telemetryData);
                         }
                         else {
-                            exceptionThrowers_1.default.throwChatTokenRetrievalFailure(error_17, this.scenarioMarker, TelemetryEvent_1.default.GetChatToken, telemetryData);
+                            exceptionThrowers_1.default.throwChatTokenRetrievalFailure(error_18, this.scenarioMarker, TelemetryEvent_1.default.GetChatToken, telemetryData);
                         }
                         return [3 /*break*/, 4];
                     case 4: return [3 /*break*/, 6];
@@ -1725,7 +1856,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.sendMessage = function (message) {
         return __awaiter(this, void 0, void 0, function () {
-            var sendMessageRequest, chatMessage, error_18, exceptionDetails;
+            var sendMessageRequest, chatMessage, error_19, exceptionDetails;
             var _a;
             return __generator(this, function (_b) {
                 switch (_b.label) {
@@ -1760,10 +1891,10 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [2 /*return*/, chatMessage];
                     case 3:
-                        error_18 = _b.sent();
+                        error_19 = _b.sent();
                         exceptionDetails = {
                             response: ChatSDKError_1.ChatSDKErrorName.ChatSDKSendMessageFailed,
-                            errorObject: "".concat(error_18)
+                            errorObject: "".concat(error_19)
                         };
                         this.scenarioMarker.failScenario(TelemetryEvent_1.default.SendMessages, {
                             RequestId: this.requestId,
@@ -1772,7 +1903,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         throw new ChatSDKError_1.ChatSDKError(ChatSDKError_1.ChatSDKErrorName.ChatSDKSendMessageFailed, undefined, {
                             response: ChatSDKError_1.ChatSDKErrorName.ChatSDKSendMessageFailed,
-                            errorObject: "".concat(error_18)
+                            errorObject: "".concat(error_19)
                         });
                     case 4: return [2 /*return*/];
                 }
@@ -1858,7 +1989,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.sendTypingEvent = function () {
         return __awaiter(this, void 0, void 0, function () {
-            var error_19;
+            var error_20;
             return __generator(this, function (_a) {
                 switch (_a.label) {
                     case 0:
@@ -1887,7 +2018,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [3 /*break*/, 5];
                     case 4:
-                        error_19 = _a.sent();
+                        error_20 = _a.sent();
                         this.scenarioMarker.failScenario(TelemetryEvent_1.default.SendTypingEvent, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId
@@ -1954,6 +2085,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.onAgentEndSession = function (onAgentEndSessionCallback) {
         return __awaiter(this, void 0, void 0, function () {
+            var agentEndSessionFired_1;
             var _this = this;
             return __generator(this, function (_a) {
                 this.scenarioMarker.startScenario(TelemetryEvent_1.default.OnAgentEndSession, {
@@ -1964,18 +2096,62 @@ var OmnichannelChatSDK = /** @class */ (function () {
                     exceptionThrowers_1.default.throwUninitializedChatSDK(this.scenarioMarker, TelemetryEvent_1.default.OnAgentEndSession);
                 }
                 try {
+                    agentEndSessionFired_1 = false;
                     this.conversation.registerOnThreadUpdate(function (event) { return __awaiter(_this, void 0, void 0, function () {
-                        var liveWorkItemDetails;
-                        return __generator(this, function (_a) {
-                            switch (_a.label) {
-                                case 0: return [4 /*yield*/, this.getConversationDetails()];
+                        var maxRetries, retryDelayMs, attempt, liveWorkItemDetails, _a;
+                        return __generator(this, function (_b) {
+                            switch (_b.label) {
+                                case 0:
+                                    if (this.isEndingChat) {
+                                        return [2 /*return*/];
+                                    }
+                                    if (agentEndSessionFired_1) {
+                                        return [2 /*return*/];
+                                    }
+                                    maxRetries = 3;
+                                    retryDelayMs = 2000;
+                                    attempt = 1;
+                                    _b.label = 1;
                                 case 1:
-                                    liveWorkItemDetails = _a.sent();
+                                    if (!(attempt <= maxRetries)) return [3 /*break*/, 10];
+                                    liveWorkItemDetails = void 0;
+                                    _b.label = 2;
+                                case 2:
+                                    _b.trys.push([2, 4, , 7]);
+                                    return [4 /*yield*/, this.getConversationDetails()];
+                                case 3:
+                                    liveWorkItemDetails = _b.sent();
+                                    return [3 /*break*/, 7];
+                                case 4:
+                                    _a = _b.sent();
+                                    if (!(attempt < maxRetries)) return [3 /*break*/, 6];
+                                    return [4 /*yield*/, new Promise(function (resolve) { return setTimeout(resolve, retryDelayMs); })];
+                                case 5:
+                                    _b.sent();
+                                    return [3 /*break*/, 9];
+                                case 6: return [2 /*return*/];
+                                case 7:
                                     if (Object.keys(liveWorkItemDetails).length === 0 || liveWorkItemDetails.state == LiveWorkItemState_1.default.WrapUp || liveWorkItemDetails.state == LiveWorkItemState_1.default.Closed) {
+                                        if (agentEndSessionFired_1) {
+                                            return [2 /*return*/];
+                                        }
+                                        agentEndSessionFired_1 = true;
                                         onAgentEndSessionCallback(event);
                                         this.stopPolling();
+                                        return [2 /*return*/];
                                     }
-                                    return [2 /*return*/];
+                                    if (!(attempt < maxRetries)) return [3 /*break*/, 9];
+                                    return [4 /*yield*/, new Promise(function (resolve) { return setTimeout(resolve, retryDelayMs); })];
+                                case 8:
+                                    _b.sent();
+                                    if (this.isEndingChat) {
+                                        return [2 /*return*/];
+                                    }
+                                    _b.label = 9;
+                                case 9:
+                                    attempt++;
+                                    return [3 /*break*/, 1];
+                                case 10: return [2 /*return*/];
                             }
                         });
                     }); });
@@ -1996,7 +2172,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.uploadFileAttachment = function (fileInfo) {
         return __awaiter(this, void 0, void 0, function () {
-            var amsClient, createObjectResponse, documentId, uploadDocumentResponse, fileIdsProperty, fileMetaProperty, sendMessageRequest, messageToSend, error_20, fileMetadata, messageToSend, error_21;
+            var amsClient, createObjectResponse, documentId, uploadDocumentResponse, fileIdsProperty, fileMetaProperty, sendMessageRequest, messageToSend, error_21, fileMetadata, messageToSend, error_22;
             var _a, _b;
             return __generator(this, function (_c) {
                 switch (_c.label) {
@@ -2065,7 +2241,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [2 /*return*/, messageToSend];
                     case 6:
-                        error_20 = _c.sent();
+                        error_21 = _c.sent();
                         console.error("OmnichannelChatSDK/uploadFileAttachment/sendMessage/error");
                         this.scenarioMarker.failScenario(TelemetryEvent_1.default.UploadFileAttachment, {
                             RequestId: this.requestId,
@@ -2111,8 +2287,8 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [2 /*return*/, messageToSend];
                     case 15:
-                        error_21 = _c.sent();
-                        console.error("OmnichannelChatSDK/uploadFileAttachment/error: ".concat(error_21));
+                        error_22 = _c.sent();
+                        console.error("OmnichannelChatSDK/uploadFileAttachment/error: ".concat(error_22));
                         this.scenarioMarker.failScenario(TelemetryEvent_1.default.UploadFileAttachment, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId
@@ -2125,7 +2301,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.downloadFileAttachment = function (fileMetadata) {
         return __awaiter(this, void 0, void 0, function () {
-            var amsClient, response, view_location, viewResponse, ex_1, downloadedFile, error_22;
+            var amsClient, response, view_location, viewResponse, ex_1, downloadedFile, error_23;
             return __generator(this, function (_a) {
                 switch (_a.label) {
                     case 0:
@@ -2186,8 +2362,8 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [2 /*return*/, downloadedFile];
                     case 9:
-                        error_22 = _a.sent();
-                        console.error("OmnichannelChatSDK/downloadFileAttachment/error: ".concat(error_22));
+                        error_23 = _a.sent();
+                        console.error("OmnichannelChatSDK/downloadFileAttachment/error: ".concat(error_23));
                         this.scenarioMarker.failScenario(TelemetryEvent_1.default.DownloadFileAttachment, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId
@@ -2200,7 +2376,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.emailLiveChatTranscript = function (body_1) {
         return __awaiter(this, arguments, void 0, function (body, optionalParams) {
-            var emailTranscriptOptionalParams, requestId, chatToken, chatId, sessionId, emailRequestBody, error_23;
+            var emailTranscriptOptionalParams, requestId, chatToken, chatId, sessionId, emailRequestBody, error_24;
             var _a;
             if (optionalParams === void 0) { optionalParams = {}; }
             return __generator(this, function (_b) {
@@ -2251,8 +2427,8 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [3 /*break*/, 4];
                     case 3:
-                        error_23 = _b.sent();
-                        console.error("OmnichannelChatSDK/emailLiveChatTranscript/error: ".concat(error_23));
+                        error_24 = _b.sent();
+                        console.error("OmnichannelChatSDK/emailLiveChatTranscript/error: ".concat(error_24));
                         this.scenarioMarker.failScenario(TelemetryEvent_1.default.EmailLiveChatTranscript, {
                             RequestId: requestId,
                             ChatId: chatId
@@ -2265,7 +2441,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.getLiveChatTranscript = function () {
         return __awaiter(this, arguments, void 0, function (optionalParams) {
-            var getChatTranscriptOptionalParams, requestId, chatToken, chatId, sessionId, transcriptResponse, error_24, telemetryData;
+            var getChatTranscriptOptionalParams, requestId, chatToken, chatId, sessionId, transcriptResponse, error_25, telemetryData;
             var _a, _b;
             if (optionalParams === void 0) { optionalParams = {}; }
             return __generator(this, function (_c) {
@@ -2322,12 +2498,12 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [2 /*return*/, transcriptResponse];
                     case 3:
-                        error_24 = _c.sent();
+                        error_25 = _c.sent();
                         telemetryData = {
                             RequestId: requestId,
                             ChatId: chatId
                         };
-                        exceptionThrowers_1.default.throwLiveChatTranscriptRetrievalFailure(error_24, this.scenarioMarker, TelemetryEvent_1.default.GetLiveChatTranscript, telemetryData);
+                        exceptionThrowers_1.default.throwLiveChatTranscriptRetrievalFailure(error_25, this.scenarioMarker, TelemetryEvent_1.default.GetLiveChatTranscript, telemetryData);
                         return [3 /*break*/, 4];
                     case 4: return [2 /*return*/];
                 }
@@ -2877,7 +3053,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.getChatConfig = function () {
         return __awaiter(this, arguments, void 0, function (optionalParams) {
-            var sendCacheHeaders, bypassCache, liveChatConfig, error_25, _a;
+            var sendCacheHeaders, bypassCache, liveChatConfig, error_26, _a;
             var _b, _c;
             if (optionalParams === void 0) { optionalParams = {}; }
             return __generator(this, function (_d) {
@@ -2898,8 +3074,8 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         this.debug && console.log("[OmnichannelChatSDK][getChatConfig][liveChatVersion] ".concat(this.liveChatVersion));
                         return [2 /*return*/, this.liveChatConfig];
                     case 3:
-                        error_25 = _d.sent();
-                        if (!(0, internalUtils_1.isCoreServicesOrgUrlDNSError)(error_25, this.coreServicesOrgUrl, this.dynamicsLocationCode)) return [3 /*break*/, 6];
+                        error_26 = _d.sent();
+                        if (!(0, internalUtils_1.isCoreServicesOrgUrlDNSError)(error_26, this.coreServicesOrgUrl, this.dynamicsLocationCode)) return [3 /*break*/, 6];
                         this.omnichannelConfig.orgUrl = this.unqServicesOrgUrl;
                         _a = this;
                         return [4 /*yield*/, ocsdk_1.SDKProvider.getSDK(this.omnichannelConfig, (0, createOcSDKConfiguration_1.default)(false), this.ocSdkLogger)];
@@ -2911,10 +3087,10 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         return [3 /*break*/, 7];
                     case 6:
                         // eslint-disable-next-line @typescript-eslint/no-explicit-any
-                        if (((_c = (_b = error_25.response) === null || _b === void 0 ? void 0 : _b.headers) === null || _c === void 0 ? void 0 : _c.errorcode) && parseInt(error_25.response.headers.errorcode) === OmnichannelErrorCodes_1.default.WidgetNotFound) {
+                        if (((_c = (_b = error_26.response) === null || _b === void 0 ? void 0 : _b.headers) === null || _c === void 0 ? void 0 : _c.errorcode) && parseInt(error_26.response.headers.errorcode) === OmnichannelErrorCodes_1.default.WidgetNotFound) {
                             console.warn("No widget with the given app id is present in the system.");
                         }
-                        throw error_25; // Bubble up error by default to throw ChatConfigRetrievalFailure
+                        throw error_26; // Bubble up error by default to throw ChatConfigRetrievalFailure
                     case 7: return [3 /*break*/, 8];
                     case 8: return [2 /*return*/, this.liveChatConfig];
                 }
@@ -2949,7 +3125,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.updateChatToken = function (newToken, newRegionGTMS) {
         return __awaiter(this, void 0, void 0, function () {
-            var sessionInfo, error_26, exceptionDetails;
+            var sessionInfo, error_27, exceptionDetails;
             return __generator(this, function (_a) {
                 switch (_a.label) {
                     case 0:
@@ -2977,7 +3153,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [3 /*break*/, 5];
                     case 4:
-                        error_26 = _a.sent();
+                        error_27 = _a.sent();
                         exceptionDetails = {
                             response: "UpdateChatTokenFailed"
                         };
@@ -2994,7 +3170,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.setAuthTokenProvider = function (provider_1) {
         return __awaiter(this, arguments, void 0, function (provider, optionalParams) {
-            var token, exceptionDetails, error_27, exceptionDetails, exceptionDetails;
+            var token, exceptionDetails, error_28, exceptionDetails, exceptionDetails;
             if (optionalParams === void 0) { optionalParams = {}; }
             return __generator(this, function (_a) {
                 switch (_a.label) {
@@ -3026,12 +3202,12 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         }
                         return [3 /*break*/, 4];
                     case 3:
-                        error_27 = _a.sent();
+                        error_28 = _a.sent();
                         exceptionDetails = {
                             response: ChatSDKError_1.ChatSDKErrorName.GetAuthTokenFailed
                         };
-                        if (error_27.message == ChatSDKError_1.ChatSDKErrorName.UndefinedAuthToken) {
-                            exceptionDetails.response = error_27.message;
+                        if (error_28.message == ChatSDKError_1.ChatSDKErrorName.UndefinedAuthToken) {
+                            exceptionDetails.response = error_28.message;
                         }
                         this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetAuthToken, {
                             ExceptionDetails: JSON.stringify(exceptionDetails)
@@ -3130,7 +3306,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
      */
     OmnichannelChatSDK.prototype.getPersistentChatHistory = function () {
         return __awaiter(this, arguments, void 0, function (getPersistentChatHistoryOptionalParams) {
-            var params, result, error_28, telemetryData;
+            var params, result, error_29, telemetryData;
             var _a, _b, _c, _d, _e;
             if (getPersistentChatHistoryOptionalParams === void 0) { getPersistentChatHistoryOptionalParams = {}; }
             return __generator(this, function (_f) {
@@ -3172,13 +3348,13 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [2 /*return*/, result];
                     case 3:
-                        error_28 = _f.sent();
+                        error_29 = _f.sent();
                         telemetryData = {
                             RequestId: this.requestId,
                             ChatId: (_e = this.chatToken) === null || _e === void 0 ? void 0 : _e.chatId,
-                            ErrorMessage: (error_28 === null || error_28 === void 0 ? void 0 : error_28.message) || 'Unknown error' // Added error message for better debugging
+                            ErrorMessage: (error_29 === null || error_29 === void 0 ? void 0 : error_29.message) || 'Unknown error' // Added error message for better debugging
                         };
-                        exceptionThrowers_1.default.throwPersistentChatConversationRetrievalFailure(error_28, this.scenarioMarker, TelemetryEvent_1.default.GetPersistentChatHistory, telemetryData);
+                        exceptionThrowers_1.default.throwPersistentChatConversationRetrievalFailure(error_29, this.scenarioMarker, TelemetryEvent_1.default.GetPersistentChatHistory, telemetryData);
                         return [3 /*break*/, 4];
                     case 4: return [2 /*return*/];
                 }