@microsoft/omnichannel-chat-sdk 1.0.1-main.fa78d5f → 1.1.1-main.063303c

package/lib/OmnichannelChatSDK.js

@@ -58,7 +58,8 @@ Object.defineProperty(exports, "__esModule", { value: true });
 var loggers_1 = require("./utils/loggers");
 var ACSClient_1 = require("./core/messaging/ACSClient");
 var ocsdk_1 = require("@microsoft/ocsdk");
-var libraries_1 = require("./utils/libraries");
+var locale_1 = require("./utils/locale");
+var WebUtils_1 = require("./utils/WebUtils");
 var platform_1 = require("./utils/platform");
 var SDKConfigValidators_1 = require("./validators/SDKConfigValidators");
 var ACSParticipantDisplayName_1 = require("./core/messaging/ACSParticipantDisplayName");
@@ -66,8 +67,6 @@ var AMSFileManager_1 = require("./external/ACSAdapter/AMSFileManager");
 var CallingOptionsOptionSetNumber_1 = require("./core/CallingOptionsOptionSetNumber");
 var ChatAdapterProtocols_1 = require("./core/messaging/ChatAdapterProtocols");
 var ConversationMode_1 = require("./core/ConversationMode");
-var createFormatEgressTagsMiddleware_1 = require("./external/ACSAdapter/createFormatEgressTagsMiddleware");
-var createFormatIngressTagsMiddleware_1 = require("./external/ACSAdapter/createFormatIngressTagsMiddleware");
 var DeliveryMode_1 = require("@microsoft/omnichannel-ic3core/lib/model/DeliveryMode");
 var FileSharingProtocolType_1 = require("@microsoft/omnichannel-ic3core/lib/model/FileSharingProtocolType");
 var HostType_1 = require("@microsoft/omnichannel-ic3core/lib/interfaces/HostType");
@@ -76,23 +75,26 @@ var LiveChatVersion_1 = require("./core/LiveChatVersion");
 var LiveWorkItemState_1 = require("./core/LiveWorkItemState");
 var MessageContentType_1 = require("@microsoft/omnichannel-ic3core/lib/model/MessageContentType");
 var MessageType_1 = require("@microsoft/omnichannel-ic3core/lib/model/MessageType");
+var OmnichannelErrorCodes_1 = require("./core/OmnichannelErrorCodes");
 var PersonType_1 = require("@microsoft/omnichannel-ic3core/lib/model/PersonType");
 var ProtocoleType_1 = require("@microsoft/omnichannel-ic3core/lib/interfaces/ProtocoleType");
 var ScenarioMarker_1 = require("./telemetry/ScenarioMarker");
 var TelemetryEvent_1 = require("./telemetry/TelemetryEvent");
 var omnichannel_amsclient_1 = require("@microsoft/omnichannel-amsclient");
+var createChannelDataEgressMiddleware_1 = require("./external/ACSAdapter/createChannelDataEgressMiddleware");
+var createFormatEgressTagsMiddleware_1 = require("./external/ACSAdapter/createFormatEgressTagsMiddleware");
+var createFormatIngressTagsMiddleware_1 = require("./external/ACSAdapter/createFormatIngressTagsMiddleware");
 var createOmnichannelMessage_1 = require("./utils/createOmnichannelMessage");
 var createTelemetry_1 = require("./utils/createTelemetry");
 var createVoiceVideoCalling_1 = require("./api/createVoiceVideoCalling");
 var MessageTags_1 = require("./core/messaging/MessageTags");
-var locale_1 = require("./utils/locale");
 var utilities_1 = require("./utils/utilities");
-var WebUtils_1 = require("./utils/WebUtils");
+var libraries_1 = require("./utils/libraries");
 var OmnichannelConfigValidator_1 = require("./validators/OmnichannelConfigValidator");
 var OmnichannelChatSDK = /** @class */ (function () {
     function OmnichannelChatSDK(omnichannelConfig, chatSDKConfig) {
         if (chatSDKConfig === void 0) { chatSDKConfig = SDKConfigValidators_1.defaultChatSDKConfig; }
-        var _a, _b, _c, _d, _e, _f, _g;
+        var _a, _b, _c, _d, _e, _f, _g, _h;
         this.ACSClient = null;
         this.AMSClient = null;
         this.authSettings = null;
@@ -104,16 +106,19 @@ var OmnichannelChatSDK = /** @class */ (function () {
         this.ocSdkLogger = null;
         this.acsClientLogger = null;
         this.acsAdapterLogger = null;
+        this.callingSdkLogger = null;
         this.isPersistentChat = false;
         this.isChatReconnect = false;
         this.reconnectId = null;
         this.refreshTokenTimer = null;
         this.debug = false;
+        this.runtimeId = ocsdk_1.uuidv4();
         this.omnichannelConfig = omnichannelConfig;
         this.chatSDKConfig = __assign(__assign({}, SDKConfigValidators_1.defaultChatSDKConfig), chatSDKConfig // overrides
         );
         this.isInitialized = false;
         this.liveChatVersion = LiveChatVersion_1.default.V1;
+        this.localeId = locale_1.defaultLocaleId;
         this.requestId = ocsdk_1.uuidv4();
         this.chatToken = {};
         this.liveChatConfig = {};
@@ -126,11 +131,19 @@ var OmnichannelChatSDK = /** @class */ (function () {
         this.ocSdkLogger = loggers_1.createOCSDKLogger(this.omnichannelConfig);
         this.acsClientLogger = loggers_1.createACSClientLogger(this.omnichannelConfig);
         this.acsAdapterLogger = loggers_1.createACSAdapterLogger(this.omnichannelConfig);
+        this.callingSdkLogger = loggers_1.createCallingSDKLogger(this.omnichannelConfig);
         this.scenarioMarker.useTelemetry(this.telemetry);
         this.ic3ClientLogger.useTelemetry(this.telemetry);
         this.ocSdkLogger.useTelemetry(this.telemetry);
         this.acsClientLogger.useTelemetry(this.telemetry);
         this.acsAdapterLogger.useTelemetry(this.telemetry);
+        this.callingSdkLogger.useTelemetry(this.telemetry);
+        this.scenarioMarker.setRuntimeId(this.runtimeId);
+        this.ic3ClientLogger.setRuntimeId(this.runtimeId);
+        this.ocSdkLogger.setRuntimeId(this.runtimeId);
+        this.acsClientLogger.setRuntimeId(this.runtimeId);
+        this.acsAdapterLogger.setRuntimeId(this.runtimeId);
+        this.callingSdkLogger.setRuntimeId(this.runtimeId);
         OmnichannelConfigValidator_1.default(omnichannelConfig);
         SDKConfigValidators_1.default(chatSDKConfig);
         ((_a = this.chatSDKConfig.telemetry) === null || _a === void 0 ? void 0 : _a.disable) && ((_b = this.telemetry) === null || _b === void 0 ? void 0 : _b.disable());
@@ -141,10 +154,11 @@ var OmnichannelChatSDK = /** @class */ (function () {
         (_e = this.ocSdkLogger) === null || _e === void 0 ? void 0 : _e.setRequestId(this.requestId);
         (_f = this.acsClientLogger) === null || _f === void 0 ? void 0 : _f.setRequestId(this.requestId);
         (_g = this.acsAdapterLogger) === null || _g === void 0 ? void 0 : _g.setRequestId(this.requestId);
+        (_h = this.callingSdkLogger) === null || _h === void 0 ? void 0 : _h.setRequestId(this.requestId);
     }
     /* istanbul ignore next */
     OmnichannelChatSDK.prototype.setDebug = function (flag) {
-        var _a, _b, _c, _d, _e, _f;
+        var _a, _b, _c, _d, _e, _f, _g;
         this.debug = flag;
         (_a = this.AMSClient) === null || _a === void 0 ? void 0 : _a.setDebug(flag);
         (_b = this.telemetry) === null || _b === void 0 ? void 0 : _b.setDebug(flag);
@@ -153,10 +167,12 @@ var OmnichannelChatSDK = /** @class */ (function () {
         (_d = this.ocSdkLogger) === null || _d === void 0 ? void 0 : _d.setDebug(flag);
         (_e = this.acsClientLogger) === null || _e === void 0 ? void 0 : _e.setDebug(flag);
         (_f = this.acsAdapterLogger) === null || _f === void 0 ? void 0 : _f.setDebug(flag);
+        (_g = this.callingSdkLogger) === null || _g === void 0 ? void 0 : _g.setDebug(flag);
     };
-    OmnichannelChatSDK.prototype.initialize = function () {
+    OmnichannelChatSDK.prototype.initialize = function (optionalParams) {
+        if (optionalParams === void 0) { optionalParams = {}; }
         return __awaiter(this, void 0, void 0, function () {
-            var _a, _b, _c, _d;
+            var _a, getLiveChatConfigOptionalParams, _b, _c, _d;
             return __generator(this, function (_e) {
                 switch (_e.label) {
                     case 0:
@@ -173,7 +189,8 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         return [4 /*yield*/, ocsdk_1.SDKProvider.getSDK(this.omnichannelConfig, {}, this.ocSdkLogger)];
                     case 2:
                         _a.OCClient = _e.sent();
-                        return [4 /*yield*/, this.getChatConfig()];
+                        getLiveChatConfigOptionalParams = optionalParams.getLiveChatConfigOptionalParams;
+                        return [4 /*yield*/, this.getChatConfig(getLiveChatConfigOptionalParams || {})];
                     case 3:
                         _e.sent();
                         if (!(this.liveChatVersion === LiveChatVersion_1.default.V2)) return [3 /*break*/, 5];
@@ -291,47 +308,55 @@ var OmnichannelChatSDK = /** @class */ (function () {
         });
     };
     OmnichannelChatSDK.prototype.startChat = function (optionalParams) {
-        var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o;
+        var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r, _s;
         if (optionalParams === void 0) { optionalParams = {}; }
         return __awaiter(this, void 0, void 0, function () {
-            var reconnectableChatsParams, reconnectableChatsResponse, _p, exceptionDetails, conversationDetails, exceptionDetails, exceptionDetails, sessionInitOptionalParams, error_3, exceptionDetails, chatAdapterConfig, error_4, exceptionDetails, _q, error_5, exceptionDetails, error_6, exceptionDetails, error_7, exceptionDetails, _r, error_8, exceptionDetails;
+            var shouldReinitIC3Client, _t, reconnectableChatsParams, reconnectableChatsResponse, _u, exceptionDetails, conversationDetails, exceptionDetails, exceptionDetails, _v, exceptionDetails, sessionInitOptionalParams, exceptionDetails, error_3, exceptionDetails, chatAdapterConfig, error_4, exceptionDetails, _w, error_5, exceptionDetails, error_6, exceptionDetails, error_7, exceptionDetails, _x, error_8, exceptionDetails;
             var _this = this;
-            return __generator(this, function (_s) {
-                switch (_s.label) {
+            return __generator(this, function (_y) {
+                switch (_y.label) {
                     case 0:
                         this.scenarioMarker.startScenario(TelemetryEvent_1.default.StartChat, {
                             RequestId: this.requestId
                         });
+                        shouldReinitIC3Client = !platform_1.default.isNode() && !platform_1.default.isReactNative() && !this.IC3Client && this.liveChatVersion === LiveChatVersion_1.default.V1;
+                        if (!shouldReinitIC3Client) return [3 /*break*/, 2];
+                        _t = this;
+                        return [4 /*yield*/, this.getIC3Client()];
+                    case 1:
+                        _t.IC3Client = _y.sent();
+                        _y.label = 2;
+                    case 2:
                         if (this.isChatReconnect && !((_a = this.chatSDKConfig.chatReconnect) === null || _a === void 0 ? void 0 : _a.disable) && !this.isPersistentChat && optionalParams.reconnectId) {
                             this.reconnectId = optionalParams.reconnectId;
                         }
-                        if (!(this.isPersistentChat && !((_b = this.chatSDKConfig.persistentChat) === null || _b === void 0 ? void 0 : _b.disable))) return [3 /*break*/, 4];
-                        _s.label = 1;
-                    case 1:
-                        _s.trys.push([1, 3, , 4]);
+                        if (!(this.isPersistentChat && !((_b = this.chatSDKConfig.persistentChat) === null || _b === void 0 ? void 0 : _b.disable))) return [3 /*break*/, 6];
+                        _y.label = 3;
+                    case 3:
+                        _y.trys.push([3, 5, , 6]);
                         reconnectableChatsParams = {
                             authenticatedUserToken: this.authenticatedUserToken
                         };
                         return [4 /*yield*/, this.OCClient.getReconnectableChats(reconnectableChatsParams)];
-                    case 2:
-                        reconnectableChatsResponse = _s.sent();
+                    case 4:
+                        reconnectableChatsResponse = _y.sent();
                         if (reconnectableChatsResponse && reconnectableChatsResponse.reconnectid) {
                             this.reconnectId = reconnectableChatsResponse.reconnectid;
                         }
-                        return [3 /*break*/, 4];
-                    case 3:
-                        _p = _s.sent();
+                        return [3 /*break*/, 6];
+                    case 5:
+                        _u = _y.sent();
                         exceptionDetails = {
                             response: "OCClientGetReconnectableChatsFailed"
                         };
                         throw Error(exceptionDetails.response);
-                    case 4:
-                        if (!(optionalParams.liveChatContext && !this.isPersistentChat && !this.isChatReconnect)) return [3 /*break*/, 6];
+                    case 6:
+                        if (!(optionalParams.liveChatContext && Object.keys(optionalParams.liveChatContext).length > 0 && !this.reconnectId)) return [3 /*break*/, 8];
                         this.chatToken = optionalParams.liveChatContext.chatToken || {};
                         this.requestId = optionalParams.liveChatContext.requestId || ocsdk_1.uuidv4();
                         return [4 /*yield*/, this.getConversationDetails()];
-                    case 5:
-                        conversationDetails = _s.sent();
+                    case 7:
+                        conversationDetails = _y.sent();
                         if (Object.keys(conversationDetails).length === 0) {
                             exceptionDetails = {
                                 response: "InvalidConversation"
@@ -356,25 +381,60 @@ var OmnichannelChatSDK = /** @class */ (function () {
                             console.error("Unable to join conversation that's in '" + conversationDetails.state + "' state");
                             throw Error(exceptionDetails.response);
                         }
-                        _s.label = 6;
-                    case 6:
-                        if (!(this.chatToken && Object.keys(this.chatToken).length === 0)) return [3 /*break*/, 8];
-                        return [4 /*yield*/, this.getChatToken(false)];
-                    case 7:
-                        _s.sent();
-                        _s.label = 8;
+                        _y.label = 8;
                     case 8:
+                        if (!this.authSettings) return [3 /*break*/, 14];
+                        if (!!this.authenticatedUserToken) return [3 /*break*/, 10];
+                        return [4 /*yield*/, this.setAuthTokenProvider(this.chatSDKConfig.getAuthToken)];
+                    case 9:
+                        _y.sent();
+                        _y.label = 10;
+                    case 10:
+                        if (!(optionalParams.liveChatContext && Object.keys(optionalParams.liveChatContext).length > 0)) return [3 /*break*/, 14];
+                        this.chatToken = optionalParams.liveChatContext.chatToken || {};
+                        this.requestId = optionalParams.liveChatContext.requestId || ocsdk_1.uuidv4();
+                        _y.label = 11;
+                    case 11:
+                        _y.trys.push([11, 13, , 14]);
+                        return [4 /*yield*/, this.OCClient.validateAuthChatRecord(this.requestId, {
+                                authenticatedUserToken: this.authenticatedUserToken,
+                                chatId: this.chatToken.chatId
+                            })];
+                    case 12:
+                        _y.sent();
+                        return [3 /*break*/, 14];
+                    case 13:
+                        _v = _y.sent();
+                        exceptionDetails = {
+                            response: "OCClientValidateAuthChatRecordFailed",
+                            message: "InvalidAuthChatRecord"
+                        };
+                        this.scenarioMarker.failScenario(TelemetryEvent_1.default.StartChat, {
+                            RequestId: this.requestId,
+                            ChatId: this.chatToken.chatId,
+                            ExceptionDetails: JSON.stringify(exceptionDetails)
+                        });
+                        throw Error(exceptionDetails.response);
+                    case 14:
+                        if (!(this.chatToken && Object.keys(this.chatToken).length === 0)) return [3 /*break*/, 16];
+                        return [4 /*yield*/, this.getChatToken(false)];
+                    case 15:
+                        _y.sent();
+                        _y.label = 16;
+                    case 16:
                         (_c = this.ic3ClientLogger) === null || _c === void 0 ? void 0 : _c.setChatId(this.chatToken.chatId || '');
                         (_d = this.ocSdkLogger) === null || _d === void 0 ? void 0 : _d.setChatId(this.chatToken.chatId || '');
                         (_e = this.acsClientLogger) === null || _e === void 0 ? void 0 : _e.setChatId(this.chatToken.chatId || '');
                         (_f = this.acsAdapterLogger) === null || _f === void 0 ? void 0 : _f.setChatId(this.chatToken.chatId || '');
+                        (_g = this.callingSdkLogger) === null || _g === void 0 ? void 0 : _g.setChatId(this.chatToken.chatId || '');
                         sessionInitOptionalParams = {
                             initContext: {}
                         };
-                        if (this.isPersistentChat && !((_g = this.chatSDKConfig.persistentChat) === null || _g === void 0 ? void 0 : _g.disable)) {
+                        sessionInitOptionalParams.initContext.locale = locale_1.getLocaleStringFromId(this.localeId);
+                        if (this.isPersistentChat && !((_h = this.chatSDKConfig.persistentChat) === null || _h === void 0 ? void 0 : _h.disable)) {
                             sessionInitOptionalParams.reconnectId = this.reconnectId;
                         }
-                        if (this.isChatReconnect && !((_h = this.chatSDKConfig.chatReconnect) === null || _h === void 0 ? void 0 : _h.disable) && !this.isPersistentChat) {
+                        if (this.isChatReconnect && !((_j = this.chatSDKConfig.chatReconnect) === null || _j === void 0 ? void 0 : _j.disable) && !this.isPersistentChat) {
                             sessionInitOptionalParams.reconnectId = this.reconnectId;
                         }
                         if (optionalParams.customContext) {
@@ -395,6 +455,22 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         if (optionalParams.preChatResponse) {
                             sessionInitOptionalParams.initContext.preChatResponse = optionalParams.preChatResponse;
                         }
+                        if (optionalParams.sendDefaultInitContext) {
+                            if (platform_1.default.isNode() || platform_1.default.isReactNative()) {
+                                exceptionDetails = {
+                                    response: "UnsupportedPlatform",
+                                    message: "sendDefaultInitContext is only supported on browser"
+                                };
+                                console.error(exceptionDetails.message);
+                                this.scenarioMarker.failScenario(TelemetryEvent_1.default.StartChat, {
+                                    RequestId: this.requestId,
+                                    ChatId: this.chatToken.chatId,
+                                    ExceptionDetails: JSON.stringify(exceptionDetails)
+                                });
+                                throw new Error(exceptionDetails.response);
+                            }
+                            sessionInitOptionalParams.getContext = true;
+                        }
                         // Override initContext completely
                         if (optionalParams.initContext) {
                             sessionInitOptionalParams.initContext = optionalParams.initContext;
@@ -402,46 +478,56 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         if (this.authenticatedUserToken) {
                             sessionInitOptionalParams.authenticatedUserToken = this.authenticatedUserToken;
                         }
-                        _s.label = 9;
-                    case 9:
-                        _s.trys.push([9, 11, , 12]);
+                        if (this.chatToken.chatId) {
+                            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+                            sessionInitOptionalParams.initContext.chatId = this.chatToken.chatId;
+                        }
+                        if (!!optionalParams.liveChatContext) return [3 /*break*/, 20];
+                        _y.label = 17;
+                    case 17:
+                        _y.trys.push([17, 19, , 20]);
                         return [4 /*yield*/, this.OCClient.sessionInit(this.requestId, sessionInitOptionalParams)];
-                    case 10:
-                        _s.sent();
-                        return [3 /*break*/, 12];
-                    case 11:
-                        error_3 = _s.sent();
+                    case 18:
+                        _y.sent();
+                        return [3 /*break*/, 20];
+                    case 19:
+                        error_3 = _y.sent();
                         exceptionDetails = {
                             response: "OCClientSessionInitFailed"
                         };
+                        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+                        if (((_k = error_3) === null || _k === void 0 ? void 0 : _k.isAxiosError) && ((_m = (_l = error_3.response) === null || _l === void 0 ? void 0 : _l.headers) === null || _m === void 0 ? void 0 : _m.errorcode.toString()) === OmnichannelErrorCodes_1.default.WidgetUseOutsideOperatingHour.toString()) {
+                            exceptionDetails.response = OmnichannelErrorCodes_1.default[OmnichannelErrorCodes_1.default.WidgetUseOutsideOperatingHour].toString();
+                            exceptionDetails.message = 'Widget used outside of operating hours';
+                            console.error(exceptionDetails.message);
+                        }
                         this.scenarioMarker.failScenario(TelemetryEvent_1.default.StartChat, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId,
                             ExceptionDetails: JSON.stringify(exceptionDetails)
                         });
-                        console.error("OmnichannelChatSDK/startChat/sessionInit/error " + error_3);
-                        return [2 /*return*/, error_3];
-                    case 12:
-                        if (!(this.liveChatVersion === LiveChatVersion_1.default.V2)) return [3 /*break*/, 23];
+                        throw new Error(exceptionDetails.response);
+                    case 20:
+                        if (!(this.liveChatVersion === LiveChatVersion_1.default.V2)) return [3 /*break*/, 31];
                         chatAdapterConfig = {
                             token: this.chatToken.token,
                             id: this.chatToken.visitorId || 'teamsvisitor',
                             threadId: this.chatToken.chatId,
                             environmentUrl: this.chatToken.acsEndpoint,
-                            pollingInterval: 1000
+                            pollingInterval: 30000
                         };
-                        _s.label = 13;
-                    case 13:
-                        _s.trys.push([13, 15, , 16]);
-                        return [4 /*yield*/, ((_j = this.ACSClient) === null || _j === void 0 ? void 0 : _j.initialize({
+                        _y.label = 21;
+                    case 21:
+                        _y.trys.push([21, 23, , 24]);
+                        return [4 /*yield*/, ((_o = this.ACSClient) === null || _o === void 0 ? void 0 : _o.initialize({
                                 token: chatAdapterConfig.token,
                                 environmentUrl: chatAdapterConfig.environmentUrl
                             }))];
-                    case 14:
-                        _s.sent();
-                        return [3 /*break*/, 16];
-                    case 15:
-                        error_4 = _s.sent();
+                    case 22:
+                        _y.sent();
+                        return [3 /*break*/, 24];
+                    case 23:
+                        error_4 = _y.sent();
                         exceptionDetails = {
                             response: "ACSClientInitializeFailed"
                         };
@@ -452,23 +538,23 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         console.error("OmnichannelChatSDK/startChat/initialize/error " + error_4);
                         return [2 /*return*/, error_4];
-                    case 16:
-                        _s.trys.push([16, 18, , 19]);
-                        _q = this;
-                        return [4 /*yield*/, ((_k = this.ACSClient) === null || _k === void 0 ? void 0 : _k.joinConversation({
+                    case 24:
+                        _y.trys.push([24, 26, , 27]);
+                        _w = this;
+                        return [4 /*yield*/, ((_p = this.ACSClient) === null || _p === void 0 ? void 0 : _p.joinConversation({
                                 id: chatAdapterConfig.id,
                                 threadId: chatAdapterConfig.threadId,
                                 pollingInterval: chatAdapterConfig.pollingInterval
                             }))];
-                    case 17:
-                        _q.conversation = (_s.sent());
+                    case 25:
+                        _w.conversation = (_y.sent());
                         this.scenarioMarker.completeScenario(TelemetryEvent_1.default.StartChat, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId
                         });
-                        return [3 /*break*/, 19];
-                    case 18:
-                        error_5 = _s.sent();
+                        return [3 /*break*/, 27];
+                    case 26:
+                        error_5 = _y.sent();
                         exceptionDetails = {
                             response: "ACSClientJoinConversationFailed"
                         };
@@ -479,16 +565,16 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         console.error("OmnichannelChatSDK/startChat/joinConversation/error " + error_5);
                         throw Error(exceptionDetails.response);
-                    case 19:
-                        _s.trys.push([19, 21, , 22]);
-                        return [4 /*yield*/, ((_l = this.AMSClient) === null || _l === void 0 ? void 0 : _l.initialize({
+                    case 27:
+                        _y.trys.push([27, 29, , 30]);
+                        return [4 /*yield*/, ((_q = this.AMSClient) === null || _q === void 0 ? void 0 : _q.initialize({
                                 chatToken: this.chatToken
                             }))];
-                    case 20:
-                        _s.sent();
-                        return [3 /*break*/, 22];
-                    case 21:
-                        error_6 = _s.sent();
+                    case 28:
+                        _y.sent();
+                        return [3 /*break*/, 30];
+                    case 29:
+                        error_6 = _y.sent();
                         exceptionDetails = {
                             response: "AMSClientInitializeFailed"
                         };
@@ -498,19 +584,19 @@ var OmnichannelChatSDK = /** @class */ (function () {
                             ExceptionDetails: JSON.stringify(exceptionDetails)
                         });
                         throw Error(exceptionDetails.response);
-                    case 22: return [3 /*break*/, 29];
-                    case 23:
-                        _s.trys.push([23, 25, , 26]);
+                    case 30: return [3 /*break*/, 37];
+                    case 31:
+                        _y.trys.push([31, 33, , 34]);
                         return [4 /*yield*/, this.IC3Client.initialize({
                                 token: this.chatToken.token,
                                 regionGtms: this.chatToken.regionGTMS,
                                 visitor: true
                             })];
-                    case 24:
-                        _s.sent();
-                        return [3 /*break*/, 26];
-                    case 25:
-                        error_7 = _s.sent();
+                    case 32:
+                        _y.sent();
+                        return [3 /*break*/, 34];
+                    case 33:
+                        error_7 = _y.sent();
                         exceptionDetails = {
                             response: "IC3ClientInitializeFailed"
                         };
@@ -521,19 +607,19 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         console.error("OmnichannelChatSDK/startChat/initialize/error " + error_7);
                         return [2 /*return*/, error_7];
-                    case 26:
-                        _s.trys.push([26, 28, , 29]);
-                        _r = this;
+                    case 34:
+                        _y.trys.push([34, 36, , 37]);
+                        _x = this;
                         return [4 /*yield*/, this.IC3Client.joinConversation(this.chatToken.chatId)];
-                    case 27:
-                        _r.conversation = _s.sent();
+                    case 35:
+                        _x.conversation = _y.sent();
                         this.scenarioMarker.completeScenario(TelemetryEvent_1.default.StartChat, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId
                         });
-                        return [3 /*break*/, 29];
-                    case 28:
-                        error_8 = _s.sent();
+                        return [3 /*break*/, 37];
+                    case 36:
+                        error_8 = _y.sent();
                         exceptionDetails = {
                             response: "IC3ClientJoinConversationFailed"
                         };
@@ -544,8 +630,8 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         console.error("OmnichannelChatSDK/startChat/joinConversation/error " + error_8);
                         return [2 /*return*/, error_8];
-                    case 29:
-                        if (this.isPersistentChat && !((_m = this.chatSDKConfig.persistentChat) === null || _m === void 0 ? void 0 : _m.disable)) {
+                    case 37:
+                        if (this.isPersistentChat && !((_r = this.chatSDKConfig.persistentChat) === null || _r === void 0 ? void 0 : _r.disable)) {
                             this.refreshTokenTimer = setInterval(function () { return __awaiter(_this, void 0, void 0, function () {
                                 return __generator(this, function (_a) {
                                     switch (_a.label) {
@@ -556,7 +642,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                                             return [2 /*return*/];
                                     }
                                 });
-                            }); }, (_o = this.chatSDKConfig.persistentChat) === null || _o === void 0 ? void 0 : _o.tokenUpdateTime);
+                            }); }, (_s = this.chatSDKConfig.persistentChat) === null || _s === void 0 ? void 0 : _s.tokenUpdateTime);
                         }
                         return [2 /*return*/];
                 }
@@ -564,11 +650,11 @@ var OmnichannelChatSDK = /** @class */ (function () {
         });
     };
     OmnichannelChatSDK.prototype.endChat = function () {
-        var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l;
+        var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o;
         return __awaiter(this, void 0, void 0, function () {
             var sessionCloseOptionalParams, isReconnectChat, isChatReconnect, error_9, exceptionDetails;
-            return __generator(this, function (_m) {
-                switch (_m.label) {
+            return __generator(this, function (_p) {
+                switch (_p.label) {
                     case 0:
                         this.scenarioMarker.startScenario(TelemetryEvent_1.default.EndChat, {
                             RequestId: this.requestId,
@@ -582,17 +668,18 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         }
                         if (this.isChatReconnect && !((_b = this.chatSDKConfig.chatReconnect) === null || _b === void 0 ? void 0 : _b.disable) && !this.isPersistentChat) {
                             isChatReconnect = this.reconnectId !== null ? true : false;
+                            this.requestId = isChatReconnect ? this.reconnectId : this.requestId; // Chat Reconnect session to close
                             sessionCloseOptionalParams.isReconnectChat = isChatReconnect;
                         }
                         if (this.authenticatedUserToken) {
                             sessionCloseOptionalParams.authenticatedUserToken = this.authenticatedUserToken;
                         }
-                        _m.label = 1;
+                        _p.label = 1;
                     case 1:
-                        _m.trys.push([1, 3, , 4]);
+                        _p.trys.push([1, 3, , 4]);
                         return [4 /*yield*/, this.OCClient.sessionClose(this.requestId, sessionCloseOptionalParams)];
                     case 2:
-                        _m.sent();
+                        _p.sent();
                         this.scenarioMarker.completeScenario(TelemetryEvent_1.default.EndChat, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId
@@ -602,6 +689,11 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         this.requestId = ocsdk_1.uuidv4();
                         this.chatToken = {};
                         this.reconnectId = null;
+                        if (this.IC3Client) {
+                            this.IC3Client.dispose();
+                            !platform_1.default.isNode() && !platform_1.default.isReactNative() && WebUtils_1.removeElementById(this.IC3Client.id);
+                            this.IC3Client = null;
+                        }
                         (_d = this.ic3ClientLogger) === null || _d === void 0 ? void 0 : _d.setRequestId(this.requestId);
                         (_e = this.ic3ClientLogger) === null || _e === void 0 ? void 0 : _e.setChatId('');
                         (_f = this.ocSdkLogger) === null || _f === void 0 ? void 0 : _f.setRequestId(this.requestId);
@@ -610,9 +702,11 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         (_j = this.acsClientLogger) === null || _j === void 0 ? void 0 : _j.setChatId('');
                         (_k = this.acsAdapterLogger) === null || _k === void 0 ? void 0 : _k.setRequestId(this.requestId);
                         (_l = this.acsAdapterLogger) === null || _l === void 0 ? void 0 : _l.setChatId('');
+                        (_m = this.callingSdkLogger) === null || _m === void 0 ? void 0 : _m.setRequestId(this.requestId);
+                        (_o = this.callingSdkLogger) === null || _o === void 0 ? void 0 : _o.setChatId('');
                         return [3 /*break*/, 4];
                     case 3:
-                        error_9 = _m.sent();
+                        error_9 = _p.sent();
                         exceptionDetails = {
                             response: "OCClientSessionCloseFailed"
                         };
@@ -663,23 +757,33 @@ var OmnichannelChatSDK = /** @class */ (function () {
         });
     };
     OmnichannelChatSDK.prototype.getConversationDetails = function () {
-        var _a, _b;
+        var _a, _b, _c, _d;
         return __awaiter(this, void 0, void 0, function () {
-            var lwiDetails, state, conversationId, agentAcceptedOn, liveWorkItemDetails, error_10;
-            return __generator(this, function (_c) {
-                switch (_c.label) {
+            var getLWIDetailsOptionalParams, lwiDetails, state, conversationId, agentAcceptedOn, canRenderPostChat, participantType, liveWorkItemDetails, error_10;
+            return __generator(this, function (_e) {
+                switch (_e.label) {
                     case 0:
                         this.scenarioMarker.startScenario(TelemetryEvent_1.default.GetConversationDetails, {
                             RequestId: this.requestId,
                             ChatId: ((_a = this.chatToken) === null || _a === void 0 ? void 0 : _a.chatId) || '',
                         });
-                        _c.label = 1;
+                        getLWIDetailsOptionalParams = {};
+                        if (this.isPersistentChat && !((_b = this.chatSDKConfig.persistentChat) === null || _b === void 0 ? void 0 : _b.disable) && this.reconnectId) {
+                            getLWIDetailsOptionalParams.reconnectId = this.reconnectId;
+                        }
+                        if (this.isChatReconnect && !((_c = this.chatSDKConfig.chatReconnect) === null || _c === void 0 ? void 0 : _c.disable) && !this.isPersistentChat && this.reconnectId) {
+                            getLWIDetailsOptionalParams.reconnectId = this.reconnectId;
+                        }
+                        if (this.authenticatedUserToken) {
+                            getLWIDetailsOptionalParams.authenticatedUserToken = this.authenticatedUserToken;
+                        }
+                        _e.label = 1;
                     case 1:
-                        _c.trys.push([1, 3, , 4]);
-                        return [4 /*yield*/, this.OCClient.getLWIDetails(this.requestId)];
+                        _e.trys.push([1, 3, , 4]);
+                        return [4 /*yield*/, this.OCClient.getLWIDetails(this.requestId, getLWIDetailsOptionalParams)];
                     case 2:
-                        lwiDetails = _c.sent();
-                        state = lwiDetails.State, conversationId = lwiDetails.ConversationId, agentAcceptedOn = lwiDetails.AgentAcceptedOn;
+                        lwiDetails = _e.sent();
+                        state = lwiDetails.State, conversationId = lwiDetails.ConversationId, agentAcceptedOn = lwiDetails.AgentAcceptedOn, canRenderPostChat = lwiDetails.CanRenderPostChat, participantType = lwiDetails.ParticipantType;
                         liveWorkItemDetails = {
                             state: state,
                             conversationId: conversationId
@@ -687,13 +791,19 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         if (agentAcceptedOn) {
                             liveWorkItemDetails.agentAcceptedOn = agentAcceptedOn;
                         }
+                        if (canRenderPostChat) {
+                            liveWorkItemDetails.canRenderPostChat = canRenderPostChat;
+                        }
+                        if (participantType) {
+                            liveWorkItemDetails.participantType = participantType;
+                        }
                         this.scenarioMarker.completeScenario(TelemetryEvent_1.default.GetConversationDetails, {
                             RequestId: this.requestId,
-                            ChatId: ((_b = this.chatToken) === null || _b === void 0 ? void 0 : _b.chatId) || '',
+                            ChatId: ((_d = this.chatToken) === null || _d === void 0 ? void 0 : _d.chatId) || '',
                         });
                         return [2 /*return*/, liveWorkItemDetails];
                     case 3:
-                        error_10 = _c.sent();
+                        error_10 = _e.sent();
                         this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetConversationDetails, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId || '',
@@ -727,14 +837,13 @@ var OmnichannelChatSDK = /** @class */ (function () {
             });
         });
     };
-    OmnichannelChatSDK.prototype.getLiveChatConfig = function (cached) {
-        if (cached === void 0) { cached = true; }
+    OmnichannelChatSDK.prototype.getLiveChatConfig = function (optionalParams) {
         return __awaiter(this, void 0, void 0, function () {
             return __generator(this, function (_a) {
-                if (cached) {
+                if (!optionalParams || optionalParams.useRuntimeCache === true) {
                     return [2 /*return*/, this.liveChatConfig];
                 }
-                return [2 /*return*/, this.getChatConfig()];
+                return [2 /*return*/, this.getChatConfig({ sendCacheHeaders: (optionalParams === null || optionalParams === void 0 ? void 0 : optionalParams.sendCacheHeaders) || false })];
             });
         });
     };
@@ -1449,7 +1558,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         ChatId: this.chatToken.chatId,
                         EmailAddress: body.emailAddress,
                         DefaultAttachmentMessage: body.attachmentMessage,
-                        CustomerLocale: body.locale
+                        CustomerLocale: body.locale || locale_1.getLocaleStringFromId(this.localeId)
                     };
                     emailResponse = this.OCClient.emailTranscript(this.requestId, this.chatToken.token, emailRequestBody, emailTranscriptOptionalParams);
                     this.scenarioMarker.completeScenario(TelemetryEvent_1.default.EmailLiveChatTranscript, {
@@ -1499,51 +1608,52 @@ var OmnichannelChatSDK = /** @class */ (function () {
             });
         });
     };
-    OmnichannelChatSDK.prototype.createChatAdapter = function (protocol) {
-        if (protocol === void 0) { protocol = null; }
+    OmnichannelChatSDK.prototype.createChatAdapter = function (optionalParams) {
+        if (optionalParams === void 0) { optionalParams = {}; }
         return __awaiter(this, void 0, void 0, function () {
-            var supportedChatAdapterProtocols;
+            var protocol, supportedChatAdapterProtocols;
             var _this = this;
             return __generator(this, function (_a) {
                 if (platform_1.default.isNode() || platform_1.default.isReactNative()) {
                     return [2 /*return*/, Promise.reject('ChatAdapter is only supported on browser')];
                 }
+                protocol = optionalParams.protocol;
                 supportedChatAdapterProtocols = [ChatAdapterProtocols_1.default.ACS, ChatAdapterProtocols_1.default.IC3];
                 if (protocol && !supportedChatAdapterProtocols.includes(protocol)) {
                     return [2 /*return*/, Promise.reject("ChatAdapter for protocol " + protocol + " currently not supported")];
                 }
                 if (protocol === ChatAdapterProtocols_1.default.ACS || this.liveChatVersion === LiveChatVersion_1.default.V2) {
                     return [2 /*return*/, new Promise(function (resolve, reject) { return __awaiter(_this, void 0, void 0, function () {
-                            var egressMiddlewares, ingressMiddlewares, featuresOption, acsAdapterCDNUrl;
+                            var options, defaultEgressMiddlewares, defaultIngressMiddlewares, egressMiddleware, ingressMiddleware, featuresOption, acsAdapterCDNUrl;
                             var _this = this;
                             var _a;
                             return __generator(this, function (_b) {
                                 switch (_b.label) {
                                     case 0:
-                                        egressMiddlewares = [createFormatEgressTagsMiddleware_1.default()];
-                                        ingressMiddlewares = [createFormatIngressTagsMiddleware_1.default()];
-                                        featuresOption = {
-                                            enableAdaptiveCards: true,
-                                            enableThreadMemberUpdateNotification: true,
-                                            enableLeaveThreadOnWindowClosed: false,
-                                            egressMiddleware: egressMiddlewares,
-                                            ingressMiddleware: ingressMiddlewares
-                                        };
+                                        options = optionalParams.ACSAdapter ? optionalParams.ACSAdapter.options : {};
+                                        defaultEgressMiddlewares = [createChannelDataEgressMiddleware_1.default({ widgetId: this.omnichannelConfig.widgetId }), createFormatEgressTagsMiddleware_1.default()];
+                                        defaultIngressMiddlewares = [createFormatIngressTagsMiddleware_1.default()];
+                                        egressMiddleware = (options === null || options === void 0 ? void 0 : options.egressMiddleware) ? __spreadArrays(options.egressMiddleware, defaultEgressMiddlewares) : __spreadArrays(defaultEgressMiddlewares);
+                                        ingressMiddleware = (options === null || options === void 0 ? void 0 : options.ingressMiddleware) ? __spreadArrays(options.egressMiddleware, defaultIngressMiddlewares) : __spreadArrays(defaultIngressMiddlewares);
+                                        featuresOption = __assign(__assign({ enableAdaptiveCards: true, enableThreadMemberUpdateNotification: true, enableLeaveThreadOnWindowClosed: false }, options), { // overrides
+                                            ingressMiddleware: ingressMiddleware,
+                                            egressMiddleware: egressMiddleware });
                                         acsAdapterCDNUrl = this.resolveChatAdapterUrl(protocol || ChatAdapterProtocols_1.default.ACS);
                                         (_a = this.telemetry) === null || _a === void 0 ? void 0 : _a.setCDNPackages({
                                             ACSAdapter: acsAdapterCDNUrl
                                         });
                                         return [4 /*yield*/, WebUtils_1.loadScript(acsAdapterCDNUrl, function () {
+                                                var _a;
                                                 /* istanbul ignore next */
                                                 _this.debug && console.debug('ACSAdapter loaded!');
                                                 try {
                                                     var ChatAdapter = window.ChatAdapter; // eslint-disable-line @typescript-eslint/no-explicit-any
                                                     var fileManager = new AMSFileManager_1.default(_this.AMSClient, _this.acsAdapterLogger);
-                                                    var adapter = ChatAdapter.createACSAdapter(_this.chatToken.token, _this.chatToken.visitorId || 'teamsvisitor', _this.chatToken.chatId, _this.chatToken.acsEndpoint, fileManager, 1000, ACSParticipantDisplayName_1.default.Customer, undefined, undefined, // logger
+                                                    var adapter = ChatAdapter.createACSAdapter(_this.chatToken.token, _this.chatToken.visitorId || 'teamsvisitor', _this.chatToken.chatId, _this.chatToken.acsEndpoint, fileManager, 30000, ACSParticipantDisplayName_1.default.Customer, (_a = _this.ACSClient) === null || _a === void 0 ? void 0 : _a.getChatClient(), _this.acsAdapterLogger, // logger
                                                     featuresOption);
                                                     resolve(adapter);
                                                 }
-                                                catch (_a) {
+                                                catch (_b) {
                                                     throw new Error('Failed to load ACSAdapter');
                                                 }
                                             }, function () {
@@ -1558,12 +1668,13 @@ var OmnichannelChatSDK = /** @class */ (function () {
                 }
                 else if (protocol === ChatAdapterProtocols_1.default.IC3 || this.liveChatVersion === LiveChatVersion_1.default.V1) {
                     return [2 /*return*/, new Promise(function (resolve, reject) { return __awaiter(_this, void 0, void 0, function () {
-                            var ic3AdapterCDNUrl;
+                            var options, ic3AdapterCDNUrl;
                             var _this = this;
                             var _a;
                             return __generator(this, function (_b) {
                                 switch (_b.label) {
                                     case 0:
+                                        options = optionalParams.IC3Adapter ? optionalParams.IC3Adapter.options : {};
                                         ic3AdapterCDNUrl = this.resolveChatAdapterUrl(protocol || ChatAdapterProtocols_1.default.IC3);
                                         (_a = this.telemetry) === null || _a === void 0 ? void 0 : _a.setCDNPackages({
                                             IC3Adapter: ic3AdapterCDNUrl
@@ -1572,17 +1683,10 @@ var OmnichannelChatSDK = /** @class */ (function () {
                                         return [4 /*yield*/, WebUtils_1.loadScript(ic3AdapterCDNUrl, function () {
                                                 /* istanbul ignore next */
                                                 _this.debug && console.debug('IC3Adapter loaded!');
-                                                var adapterConfig = {
-                                                    chatToken: _this.chatToken,
-                                                    userDisplayName: 'Customer',
-                                                    userId: 'teamsvisitor',
-                                                    sdkURL: _this.resolveIC3ClientUrl(),
-                                                    sdk: _this.IC3Client
-                                                };
+                                                var adapterConfig = __assign({ chatToken: _this.chatToken, userDisplayName: 'Customer', userId: _this.chatToken.visitorId || 'teamsvisitor', sdkURL: _this.resolveIC3ClientUrl(), sdk: _this.IC3Client }, options // overrides
+                                                );
                                                 var adapter = new window.Microsoft.BotFramework.WebChat.IC3Adapter(adapterConfig);
                                                 adapter.logger = _this.ic3ClientLogger;
-                                                // Keep iframe communication alive to reuse the same IC3Client instance
-                                                window.Microsoft.BotFramework.WebChat.IC3SDKProvider.disposeSdk = function () { }; // eslint-disable-line @typescript-eslint/no-empty-function
                                                 _this.scenarioMarker.completeScenario(TelemetryEvent_1.default.CreateIC3Adapter);
                                                 resolve(adapter);
                                             }, function () {
@@ -1603,16 +1707,31 @@ var OmnichannelChatSDK = /** @class */ (function () {
     OmnichannelChatSDK.prototype.getVoiceVideoCalling = function (params) {
         if (params === void 0) { params = {}; }
         return __awaiter(this, void 0, void 0, function () {
-            var chatConfig, liveWSAndLiveChatEngJoin, msdyn_widgetsnippet, widgetSnippetSourceRegex, result;
+            var exceptionDetails, exceptionDetails, chatConfig, liveWSAndLiveChatEngJoin, msdyn_widgetsnippet, widgetSnippetSourceRegex, result;
             var _this = this;
             return __generator(this, function (_a) {
                 switch (_a.label) {
                     case 0:
+                        this.scenarioMarker.startScenario(TelemetryEvent_1.default.GetVoiceVideoCalling);
                         if (platform_1.default.isNode() || platform_1.default.isReactNative()) {
-                            return [2 /*return*/, Promise.reject('VoiceVideoCalling is only supported on browser')];
+                            exceptionDetails = {
+                                response: "UnsupportedPlatform",
+                                message: "VoiceVideoCalling is only supported on browser"
+                            };
+                            this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetVoiceVideoCalling, {
+                                ExceptionDetails: JSON.stringify(exceptionDetails)
+                            });
+                            throw new Error(exceptionDetails.response);
                         }
                         if (this.callingOption.toString() === CallingOptionsOptionSetNumber_1.default.NoCalling.toString()) {
-                            return [2 /*return*/, Promise.reject('Voice and video call is not enabled')];
+                            exceptionDetails = {
+                                response: "FeatureDisabled",
+                                message: "Voice and video call is not enabled"
+                            };
+                            this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetVoiceVideoCalling, {
+                                ExceptionDetails: JSON.stringify(exceptionDetails)
+                            });
+                            throw new Error(exceptionDetails.response);
                         }
                         return [4 /*yield*/, this.getChatConfig()];
                     case 1:
@@ -1622,25 +1741,27 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         widgetSnippetSourceRegex = new RegExp("src=\"(https:\\/\\/[\\w-.]+)[\\w-.\\/]+\"");
                         result = msdyn_widgetsnippet.match(widgetSnippetSourceRegex);
                         if (result && result.length) {
-                            return [2 /*return*/, new Promise(function (resolve, reject) { return __awaiter(_this, void 0, void 0, function () {
-                                    var LiveChatWidgetLibCDNUrl;
+                            return [2 /*return*/, new Promise(function (resolve) { return __awaiter(_this, void 0, void 0, function () {
+                                    var LiveChatWidgetLibCDNUrl, defaultParams;
                                     var _this = this;
                                     var _a;
                                     return __generator(this, function (_b) {
                                         switch (_b.label) {
                                             case 0:
-                                                this.scenarioMarker.startScenario(TelemetryEvent_1.default.GetVoiceVideoCalling);
                                                 LiveChatWidgetLibCDNUrl = result[1] + "/livechatwidget/WebChatControl/lib/CallingBundle.js";
                                                 (_a = this.telemetry) === null || _a === void 0 ? void 0 : _a.setCDNPackages({
                                                     VoiceVideoCalling: LiveChatWidgetLibCDNUrl
                                                 });
+                                                defaultParams = {
+                                                    logger: this.callingSdkLogger
+                                                };
                                                 return [4 /*yield*/, WebUtils_1.loadScript(LiveChatWidgetLibCDNUrl, function () { return __awaiter(_this, void 0, void 0, function () {
                                                         var VoiceVideoCalling;
                                                         return __generator(this, function (_a) {
                                                             switch (_a.label) {
                                                                 case 0:
                                                                     this.debug && console.debug(LiveChatWidgetLibCDNUrl + " loaded!");
-                                                                    return [4 /*yield*/, createVoiceVideoCalling_1.default(params)];
+                                                                    return [4 /*yield*/, createVoiceVideoCalling_1.default(__assign(__assign({}, params), defaultParams))];
                                                                 case 1:
                                                                     VoiceVideoCalling = _a.sent();
                                                                     this.scenarioMarker.completeScenario(TelemetryEvent_1.default.GetVoiceVideoCalling);
@@ -1653,13 +1774,13 @@ var OmnichannelChatSDK = /** @class */ (function () {
                                                         var exceptionDetails;
                                                         return __generator(this, function (_a) {
                                                             exceptionDetails = {
-                                                                response: "VoiceVideoCallingLoadFailed"
+                                                                response: "VoiceVideoCallingLoadFailed",
+                                                                message: "Failed to load VoiceVideoCalling"
                                                             };
                                                             this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetVoiceVideoCalling, {
                                                                 ExceptionDetails: JSON.stringify(exceptionDetails)
                                                             });
-                                                            reject('Failed to load VoiceVideoCalling');
-                                                            return [2 /*return*/];
+                                                            throw new Error(exceptionDetails.response);
                                                         });
                                                     }); })];
                                             case 1:
@@ -1676,7 +1797,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.getPostChatSurveyContext = function () {
         return __awaiter(this, void 0, void 0, function () {
-            var conversationId, chatConfig, liveWSAndLiveChatEngJoin, chatWidgetLanguage, msdyn_postconversationsurveyenable, msfp_sourcesurveyidentifier, postConversationSurveyOwnerId, msdyn_localeid, localeId, liveWorkItemDetails, participantJoined, surveyInviteLinkRequest, optionalParams, surveyInviteLinkResponse, surveyInviteLink, formsProLocale, postChatContext, ex_1;
+            var conversationId, chatConfig, liveWSAndLiveChatEngJoin, msdyn_postconversationsurveyenable, msfp_sourcesurveyidentifier, msfp_botsourcesurveyidentifier, postConversationSurveyOwnerId, postConversationBotSurveyOwnerId, liveWorkItemDetails, participantJoined, participantType, surveyInviteLinkRequest, optionalParams, ownerId, surveyInviteLinkResponse, surveyInviteLink, formsProLocale, postChatContext, ex_1;
             return __generator(this, function (_a) {
                 switch (_a.label) {
                     case 0:
@@ -1687,20 +1808,19 @@ var OmnichannelChatSDK = /** @class */ (function () {
                     case 1:
                         _a.trys.push([1, 6, , 7]);
                         chatConfig = this.liveChatConfig;
-                        liveWSAndLiveChatEngJoin = chatConfig.LiveWSAndLiveChatEngJoin, chatWidgetLanguage = chatConfig.ChatWidgetLanguage;
-                        msdyn_postconversationsurveyenable = liveWSAndLiveChatEngJoin.msdyn_postconversationsurveyenable, msfp_sourcesurveyidentifier = liveWSAndLiveChatEngJoin.msfp_sourcesurveyidentifier, postConversationSurveyOwnerId = liveWSAndLiveChatEngJoin.postConversationSurveyOwnerId;
-                        msdyn_localeid = chatWidgetLanguage.msdyn_localeid;
-                        localeId = msdyn_localeid !== null && msdyn_localeid !== void 0 ? msdyn_localeid : "1033";
-                        if (!msdyn_postconversationsurveyenable) return [3 /*break*/, 4];
-                        return [4 /*yield*/, this.OCClient.getLWIDetails(this.requestId)];
+                        liveWSAndLiveChatEngJoin = chatConfig.LiveWSAndLiveChatEngJoin;
+                        msdyn_postconversationsurveyenable = liveWSAndLiveChatEngJoin.msdyn_postconversationsurveyenable, msfp_sourcesurveyidentifier = liveWSAndLiveChatEngJoin.msfp_sourcesurveyidentifier, msfp_botsourcesurveyidentifier = liveWSAndLiveChatEngJoin.msfp_botsourcesurveyidentifier, postConversationSurveyOwnerId = liveWSAndLiveChatEngJoin.postConversationSurveyOwnerId, postConversationBotSurveyOwnerId = liveWSAndLiveChatEngJoin.postConversationBotSurveyOwnerId;
+                        if (!(msdyn_postconversationsurveyenable === "true")) return [3 /*break*/, 4];
+                        return [4 /*yield*/, this.getConversationDetails()];
                     case 2:
                         liveWorkItemDetails = _a.sent();
-                        participantJoined = (liveWorkItemDetails === null || liveWorkItemDetails === void 0 ? void 0 : liveWorkItemDetails.CanRenderPostChat) && (liveWorkItemDetails === null || liveWorkItemDetails === void 0 ? void 0 : liveWorkItemDetails.CanRenderPostChat) === "True";
-                        conversationId = liveWorkItemDetails === null || liveWorkItemDetails === void 0 ? void 0 : liveWorkItemDetails.ConversationId;
+                        participantJoined = (liveWorkItemDetails === null || liveWorkItemDetails === void 0 ? void 0 : liveWorkItemDetails.canRenderPostChat) === "True";
+                        participantType = liveWorkItemDetails === null || liveWorkItemDetails === void 0 ? void 0 : liveWorkItemDetails.participantType;
+                        conversationId = liveWorkItemDetails === null || liveWorkItemDetails === void 0 ? void 0 : liveWorkItemDetails.conversationId;
                         surveyInviteLinkRequest = {
-                            "FormId": msfp_sourcesurveyidentifier,
+                            "FormId": participantType === "Bot" ? msfp_botsourcesurveyidentifier : msfp_sourcesurveyidentifier,
                             "ConversationId": conversationId,
-                            "OCLocaleCode": locale_1.getLocaleStringFromId(localeId)
+                            "OCLocaleCode": locale_1.getLocaleStringFromId(this.localeId)
                         };
                         optionalParams = {
                             "requestId": this.requestId
@@ -1708,7 +1828,8 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         if (this.authenticatedUserToken) {
                             optionalParams.authenticatedUserToken = this.authenticatedUserToken;
                         }
-                        return [4 /*yield*/, this.OCClient.getSurveyInviteLink(postConversationSurveyOwnerId, surveyInviteLinkRequest)];
+                        ownerId = participantType === "Bot" ? postConversationBotSurveyOwnerId : postConversationSurveyOwnerId;
+                        return [4 /*yield*/, this.OCClient.getSurveyInviteLink(ownerId, surveyInviteLinkRequest, optionalParams)];
                     case 3:
                         surveyInviteLinkResponse = _a.sent();
                         surveyInviteLink = void 0, formsProLocale = void 0;
@@ -1729,6 +1850,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                             }
                             postChatContext = {
                                 participantJoined: participantJoined,
+                                participantType: participantType,
                                 surveyInviteLink: surveyInviteLink,
                                 formsProLocale: formsProLocale
                             };
@@ -1753,7 +1875,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                     case 6:
                         ex_1 = _a.sent();
                         this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetPostChatSurveyContext, {
-                            ConversationId: conversationId,
+                            ConversationId: conversationId !== null && conversationId !== void 0 ? conversationId : "",
                             RequestId: this.requestId,
                             ExceptionDetails: JSON.stringify(ex_1)
                         });
@@ -1763,102 +1885,6 @@ var OmnichannelChatSDK = /** @class */ (function () {
             });
         });
     };
-    OmnichannelChatSDK.prototype.initializePostChatRenderer = function () {
-        return __awaiter(this, void 0, void 0, function () {
-            var msfpEmbedScript, elm, scriptNodes, styleNodes, i, node, tmpNode, tmpNode, i, node, tmpNode;
-            return __generator(this, function (_a) {
-                if (!platform_1.isBrowser()) {
-                    return [2 /*return*/, Promise.reject("In-line rendering is only supported on web browsers")];
-                }
-                this.scenarioMarker.startScenario(TelemetryEvent_1.default.InitializePostChatRenderer, {
-                    RequestId: this.requestId
-                });
-                try {
-                    msfpEmbedScript = libraries_1.getMsfpEmbedScript();
-                    elm = document.createElement('div');
-                    elm.innerHTML = msfpEmbedScript;
-                    scriptNodes = elm.getElementsByTagName('script');
-                    styleNodes = elm.getElementsByTagName('link');
-                    for (i = 0; i < scriptNodes.length; i++) {
-                        node = scriptNodes[i];
-                        if (node.src) {
-                            tmpNode = document.createElement('script');
-                            tmpNode.type = node.type;
-                            tmpNode.src = node.src;
-                            tmpNode.async = false;
-                            if (!window.document.head.contains(tmpNode)) {
-                                document.getElementsByTagName('head')[0].appendChild(tmpNode);
-                            }
-                        }
-                        if (node.innerHTML) {
-                            tmpNode = document.createElement('script');
-                            tmpNode.innerHTML = node.innerHTML;
-                            tmpNode.async = false;
-                            if (!window.document.head.contains(tmpNode)) {
-                                window.document.head.appendChild(tmpNode);
-                            }
-                        }
-                    }
-                    for (i = 0; i < styleNodes.length; i++) {
-                        node = styleNodes[i];
-                        if (node.href) {
-                            tmpNode = document.createElement('link');
-                            tmpNode.type = node.type;
-                            tmpNode.rel = node.rel;
-                            tmpNode.href = node.href;
-                            if (!window.document.head.contains(tmpNode)) {
-                                document.getElementsByTagName('head')[0].appendChild(tmpNode);
-                            }
-                        }
-                    }
-                }
-                catch (ex) {
-                    this.scenarioMarker.failScenario(TelemetryEvent_1.default.InitializePostChatRenderer, {
-                        RequestId: this.requestId,
-                        ExceptionDetails: JSON.stringify(ex)
-                    });
-                    return [2 /*return*/, Promise.reject("Error occurred when initializer post chat renderer. " + JSON.stringify(ex))];
-                }
-                return [2 /*return*/];
-            });
-        });
-    };
-    OmnichannelChatSDK.prototype.renderPostChatSurvey = function (containerId, postChatContext) {
-        return __awaiter(this, void 0, void 0, function () {
-            var ex_2;
-            return __generator(this, function (_a) {
-                switch (_a.label) {
-                    case 0:
-                        if (!platform_1.isBrowser()) {
-                            return [2 /*return*/, Promise.reject("In-line rendering is only supported on web browsers")];
-                        }
-                        this.scenarioMarker.startScenario(TelemetryEvent_1.default.RenderPostChatSurvey, {
-                            RequestId: this.requestId
-                        });
-                        _a.label = 1;
-                    case 1:
-                        _a.trys.push([1, 3, , 4]);
-                        if (!postChatContext) {
-                            this.scenarioMarker.failScenario(TelemetryEvent_1.default.RenderPostChatSurvey, {
-                                RequestId: this.requestId,
-                                ExceptionDetails: "Post Chat Context is null."
-                            });
-                            return [2 /*return*/, Promise.reject("Post Chat Context is null.")];
-                        }
-                        return [4 /*yield*/, renderSurvey(containerId, postChatContext === null || postChatContext === void 0 ? void 0 : postChatContext.surveyInviteLink, "", "", postChatContext === null || postChatContext === void 0 ? void 0 : postChatContext.formsProLocale)];
-                    case 2: return [2 /*return*/, _a.sent()];
-                    case 3:
-                        ex_2 = _a.sent();
-                        this.scenarioMarker.failScenario(TelemetryEvent_1.default.RenderPostChatSurvey, {
-                            RequestId: this.requestId,
-                            ExceptionDetails: JSON.stringify(ex_2)
-                        });
-                        return [2 /*return*/, Promise.reject("Error occurred when rendering post chat survey. " + JSON.stringify(ex_2))];
-                    case 4: return [2 /*return*/];
-                }
-            });
-        });
-    };
     OmnichannelChatSDK.prototype.getIC3Client = function () {
         return __awaiter(this, void 0, void 0, function () {
             var IC3Client;
@@ -1885,7 +1911,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         this.debug && console.debug('IC3Client');
                         // Use IC3Client if browser is detected
                         return [2 /*return*/, new Promise(function (resolve, reject) { return __awaiter(_this, void 0, void 0, function () {
-                                var ic3ClientCDNUrl;
+                                var ic3ClientCDNUrl, IC3Client;
                                 var _this = this;
                                 var _a;
                                 return __generator(this, function (_b) {
@@ -1896,6 +1922,16 @@ var OmnichannelChatSDK = /** @class */ (function () {
                                                 IC3Client: ic3ClientCDNUrl
                                             });
                                             this.scenarioMarker.startScenario(TelemetryEvent_1.default.GetIC3Client);
+                                            if (!this.IC3SDKProvider) return [3 /*break*/, 2];
+                                            return [4 /*yield*/, this.IC3SDKProvider.getSDK({
+                                                    hostType: HostType_1.default.IFrame,
+                                                    protocolType: ProtocoleType_1.default.IC3V1SDK,
+                                                    logger: this.ic3ClientLogger // eslint-disable-line @typescript-eslint/no-explicit-any
+                                                })];
+                                        case 1:
+                                            IC3Client = _b.sent();
+                                            return [2 /*return*/, resolve(IC3Client)];
+                                        case 2:
                                             window.addEventListener("ic3:sdk:load", function () { return __awaiter(_this, void 0, void 0, function () {
                                                 var ic3sdk, IC3SDKProvider, IC3Client;
                                                 return __generator(this, function (_a) {
@@ -1932,7 +1968,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                                                     });
                                                     reject('Failed to load IC3Client');
                                                 })];
-                                        case 1:
+                                        case 3:
                                             _b.sent();
                                             return [2 /*return*/];
                                     }
@@ -1942,17 +1978,24 @@ var OmnichannelChatSDK = /** @class */ (function () {
             });
         });
     };
-    OmnichannelChatSDK.prototype.getChatConfig = function () {
+    OmnichannelChatSDK.prototype.getChatConfig = function (optionalParams) {
+        if (optionalParams === void 0) { optionalParams = {}; }
         return __awaiter(this, void 0, void 0, function () {
-            var liveChatConfig, dataMaskingConfig, authSettings, liveWSAndLiveChatEngJoin, liveChatVersion, setting, preChatSurvey, msdyn_prechatenabled, msdyn_callingoptions, msdyn_conversationmode, msdyn_enablechatreconnect, isPreChatEnabled, isChatReconnectEnabled, token, exceptionDetails, _a, exceptionDetails, exceptionDetails, error_18;
-            return __generator(this, function (_b) {
-                switch (_b.label) {
+            var sendCacheHeaders, bypassCache, liveChatConfig, dataMaskingConfig, authSettings, liveWSAndLiveChatEngJoin, liveChatVersion, chatWidgetLanguage, msdyn_localeid, setting, preChatSurvey, msdyn_prechatenabled, msdyn_callingoptions, msdyn_conversationmode, msdyn_enablechatreconnect, isPreChatEnabled, isChatReconnectEnabled, error_18;
+            return __generator(this, function (_a) {
+                switch (_a.label) {
                     case 0:
-                        _b.trys.push([0, 8, , 9]);
-                        return [4 /*yield*/, this.OCClient.getChatConfig()];
+                        sendCacheHeaders = optionalParams.sendCacheHeaders;
+                        _a.label = 1;
                     case 1:
-                        liveChatConfig = _b.sent();
-                        dataMaskingConfig = liveChatConfig.DataMaskingInfo, authSettings = liveChatConfig.LiveChatConfigAuthSettings, liveWSAndLiveChatEngJoin = liveChatConfig.LiveWSAndLiveChatEngJoin, liveChatVersion = liveChatConfig.LiveChatVersion;
+                        _a.trys.push([1, 5, , 6]);
+                        bypassCache = sendCacheHeaders === true;
+                        return [4 /*yield*/, this.OCClient.getChatConfig(this.requestId, bypassCache)];
+                    case 2:
+                        liveChatConfig = _a.sent();
+                        dataMaskingConfig = liveChatConfig.DataMaskingInfo, authSettings = liveChatConfig.LiveChatConfigAuthSettings, liveWSAndLiveChatEngJoin = liveChatConfig.LiveWSAndLiveChatEngJoin, liveChatVersion = liveChatConfig.LiveChatVersion, chatWidgetLanguage = liveChatConfig.ChatWidgetLanguage;
+                        msdyn_localeid = chatWidgetLanguage.msdyn_localeid;
+                        this.localeId = msdyn_localeid || locale_1.defaultLocaleId;
                         this.liveChatVersion = liveChatVersion || LiveChatVersion_1.default.V1;
                         /* istanbul ignore next */
                         this.debug && console.log("[OmnichannelChatSDK][getChatConfig][liveChatVersion] " + this.liveChatVersion);
@@ -1975,47 +2018,12 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         if (isPreChatEnabled && preChatSurvey && preChatSurvey.trim().length > 0) {
                             this.preChatSurvey = preChatSurvey;
                         }
-                        if (!this.authSettings) return [3 /*break*/, 7];
-                        this.scenarioMarker.startScenario(TelemetryEvent_1.default.GetAuthToken);
-                        if (!this.chatSDKConfig.getAuthToken) return [3 /*break*/, 6];
-                        _b.label = 2;
-                    case 2:
-                        _b.trys.push([2, 4, , 5]);
-                        return [4 /*yield*/, this.chatSDKConfig.getAuthToken()];
+                        if (!this.authSettings) return [3 /*break*/, 4];
+                        return [4 /*yield*/, this.setAuthTokenProvider(this.chatSDKConfig.getAuthToken)];
                     case 3:
-                        token = _b.sent();
-                        if (token) {
-                            this.authenticatedUserToken = token;
-                            this.scenarioMarker.completeScenario(TelemetryEvent_1.default.GetAuthToken);
-                        }
-                        else {
-                            exceptionDetails = {
-                                response: "UndefinedAuthToken"
-                            };
-                            this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetAuthToken, {
-                                ExceptionDetails: JSON.stringify(exceptionDetails)
-                            });
-                        }
-                        return [3 /*break*/, 5];
+                        _a.sent();
+                        _a.label = 4;
                     case 4:
-                        _a = _b.sent();
-                        exceptionDetails = {
-                            response: "GetAuthTokenFailed"
-                        };
-                        this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetAuthToken, {
-                            ExceptionDetails: JSON.stringify(exceptionDetails)
-                        });
-                        return [3 /*break*/, 5];
-                    case 5: return [3 /*break*/, 7];
-                    case 6:
-                        exceptionDetails = {
-                            response: "GetAuthTokenNotFound"
-                        };
-                        this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetAuthToken, {
-                            ExceptionDetails: JSON.stringify(exceptionDetails)
-                        });
-                        _b.label = 7;
-                    case 7:
                         if (this.preChatSurvey) {
                             /* istanbul ignore next */
                             this.debug && console.log('Prechat Survey!');
@@ -2023,11 +2031,11 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         this.callingOption = msdyn_callingoptions;
                         this.liveChatConfig = liveChatConfig;
                         return [2 /*return*/, this.liveChatConfig];
-                    case 8:
-                        error_18 = _b.sent();
+                    case 5:
+                        error_18 = _a.sent();
                         console.error("OmnichannelChatSDK/getChatConfig/error " + error_18);
                         return [2 /*return*/, error_18];
-                    case 9: return [2 /*return*/];
+                    case 6: return [2 /*return*/];
                 }
             });
         });
@@ -2078,21 +2086,24 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         _a.label = 1;
                     case 1:
-                        _a.trys.push([1, 3, , 4]);
+                        _a.trys.push([1, 4, , 5]);
                         sessionInfo = {
                             token: newToken,
                             regionGtms: newRegionGTMS,
                             visitor: true
                         };
+                        if (!(this.liveChatVersion === LiveChatVersion_1.default.V1)) return [3 /*break*/, 3];
                         return [4 /*yield*/, this.IC3Client.initialize(sessionInfo)];
                     case 2:
                         _a.sent();
+                        _a.label = 3;
+                    case 3:
                         this.scenarioMarker.completeScenario(TelemetryEvent_1.default.UpdateChatToken, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId
                         });
-                        return [3 /*break*/, 4];
-                    case 3:
+                        return [3 /*break*/, 5];
+                    case 4:
                         error_19 = _a.sent();
                         exceptionDetails = {
                             response: "UpdateChatTokenFailed"
@@ -2103,8 +2114,59 @@ var OmnichannelChatSDK = /** @class */ (function () {
                             ExceptionDetails: JSON.stringify(exceptionDetails)
                         });
                         console.error("OmnichannelChatSDK/updateChatToken/error " + error_19);
+                        return [3 /*break*/, 5];
+                    case 5: return [2 /*return*/];
+                }
+            });
+        });
+    };
+    OmnichannelChatSDK.prototype.setAuthTokenProvider = function (provider) {
+        return __awaiter(this, void 0, void 0, function () {
+            var token, exceptionDetails, _a, exceptionDetails, exceptionDetails;
+            return __generator(this, function (_b) {
+                switch (_b.label) {
+                    case 0:
+                        this.scenarioMarker.startScenario(TelemetryEvent_1.default.GetAuthToken);
+                        this.chatSDKConfig.getAuthToken = provider;
+                        if (!this.chatSDKConfig.getAuthToken) return [3 /*break*/, 5];
+                        _b.label = 1;
+                    case 1:
+                        _b.trys.push([1, 3, , 4]);
+                        return [4 /*yield*/, this.chatSDKConfig.getAuthToken()];
+                    case 2:
+                        token = _b.sent();
+                        if (token) {
+                            this.authenticatedUserToken = token;
+                            this.scenarioMarker.completeScenario(TelemetryEvent_1.default.GetAuthToken);
+                        }
+                        else {
+                            exceptionDetails = {
+                                response: "UndefinedAuthToken"
+                            };
+                            this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetAuthToken, {
+                                ExceptionDetails: JSON.stringify(exceptionDetails)
+                            });
+                        }
                         return [3 /*break*/, 4];
-                    case 4: return [2 /*return*/];
+                    case 3:
+                        _a = _b.sent();
+                        exceptionDetails = {
+                            response: "GetAuthTokenFailed"
+                        };
+                        this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetAuthToken, {
+                            ExceptionDetails: JSON.stringify(exceptionDetails)
+                        });
+                        return [3 /*break*/, 4];
+                    case 4: return [3 /*break*/, 6];
+                    case 5:
+                        exceptionDetails = {
+                            response: "GetAuthTokenNotFound"
+                        };
+                        this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetAuthToken, {
+                            ExceptionDetails: JSON.stringify(exceptionDetails)
+                        });
+                        _b.label = 6;
+                    case 6: return [2 /*return*/];
                 }
             });
         });