@microsoft/omnichannel-chat-sdk 0.2.1-main.c6982c2 → 0.3.1-main.31aff70

package/lib/OmnichannelChatSDK.js

@@ -47,30 +47,39 @@ var __generator = (this && this.__generator) || function (thisArg, body) {
         if (op[0] & 5) throw op[1]; return { value: op[0] ? op[1] : void 0, done: true };
     }
 };
+var __spreadArrays = (this && this.__spreadArrays) || function () {
+    for (var s = 0, i = 0, il = arguments.length; i < il; i++) s += arguments[i].length;
+    for (var r = Array(s), k = 0, i = 0; i < il; i++)
+        for (var a = arguments[i], j = 0, jl = a.length; j < jl; j++, k++)
+            r[k] = a[j];
+    return r;
+};
 Object.defineProperty(exports, "__esModule", { value: true });
-var ocsdk_1 = require("@microsoft/ocsdk");
-var omnichannel_ic3core_1 = require("@microsoft/omnichannel-ic3core");
+var CallingOptionsOptionSetNumber_1 = require("./core/CallingOptionsOptionSetNumber");
 var ChatAdapterProtocols_1 = require("./core/ChatAdapterProtocols");
+var ConversationMode_1 = require("./core/ConversationMode");
+var loggers_1 = require("./utils/loggers");
+var createTelemetry_1 = require("./utils/createTelemetry");
+var createVoiceVideoCalling_1 = require("./api/createVoiceVideoCalling");
+var MessageTags_1 = require("./core/MessageTags");
 var DeliveryMode_1 = require("@microsoft/omnichannel-ic3core/lib/model/DeliveryMode");
 var FileSharingProtocolType_1 = require("@microsoft/omnichannel-ic3core/lib/model/FileSharingProtocolType");
 var HostType_1 = require("@microsoft/omnichannel-ic3core/lib/interfaces/HostType");
+var utilities_1 = require("./utils/utilities");
+var libraries_1 = require("./utils/libraries");
+var LiveWorkItemState_1 = require("./core/LiveWorkItemState");
+var WebUtils_1 = require("./utils/WebUtils");
 var MessageContentType_1 = require("@microsoft/omnichannel-ic3core/lib/model/MessageContentType");
 var MessageType_1 = require("@microsoft/omnichannel-ic3core/lib/model/MessageType");
 var PersonType_1 = require("@microsoft/omnichannel-ic3core/lib/model/PersonType");
 var platform_1 = require("./utils/platform");
 var ProtocoleType_1 = require("@microsoft/omnichannel-ic3core/lib/interfaces/ProtocoleType");
-var libraries_1 = require("./utils/libraries");
-var utilities_1 = require("./utils/utilities");
+var ScenarioMarker_1 = require("./telemetry/ScenarioMarker");
+var ocsdk_1 = require("@microsoft/ocsdk");
+var omnichannel_ic3core_1 = require("@microsoft/omnichannel-ic3core");
+var TelemetryEvent_1 = require("./telemetry/TelemetryEvent");
 var OmnichannelConfigValidator_1 = require("./validators/OmnichannelConfigValidator");
 var SDKConfigValidators_1 = require("./validators/SDKConfigValidators");
-var WebUtils_1 = require("./utils/WebUtils");
-var createVoiceVideoCalling_1 = require("./api/createVoiceVideoCalling");
-var CallingOptionsOptionSetNumber_1 = require("./core/CallingOptionsOptionSetNumber");
-var createTelemetry_1 = require("./utils/createTelemetry");
-var TelemetryEvent_1 = require("./telemetry/TelemetryEvent");
-var ScenarioMarker_1 = require("./telemetry/ScenarioMarker");
-var loggers_1 = require("./utils/loggers");
-var LiveWorkItemState_1 = require("./core/LiveWorkItemState");
 var OmnichannelChatSDK = /** @class */ (function () {
     function OmnichannelChatSDK(omnichannelConfig, chatSDKConfig) {
         if (chatSDKConfig === void 0) { chatSDKConfig = SDKConfigValidators_1.defaultChatSDKConfig; }
@@ -82,6 +91,10 @@ var OmnichannelChatSDK = /** @class */ (function () {
         this.telemetry = null;
         this.ic3ClientLogger = null;
         this.ocSdkLogger = null;
+        this.isPersistentChat = false;
+        this.isChatReconnect = false;
+        this.reconnectId = null;
+        this.refreshTokenTimer = null;
         this.debug = false;
         this.omnichannelConfig = omnichannelConfig;
         this.chatSDKConfig = __assign(__assign({}, SDKConfigValidators_1.defaultChatSDKConfig), chatSDKConfig // overrides
@@ -157,23 +170,132 @@ var OmnichannelChatSDK = /** @class */ (function () {
             });
         });
     };
+    OmnichannelChatSDK.prototype.getChatReconnectContext = function (optionalParams) {
+        if (optionalParams === void 0) { optionalParams = {}; }
+        return __awaiter(this, void 0, void 0, function () {
+            var context, reconnectableChatsParams, reconnectableChatsResponse, error_1, exceptionDetails, reconnectAvailabilityResponse, error_2, exceptionDetails;
+            return __generator(this, function (_a) {
+                switch (_a.label) {
+                    case 0:
+                        this.scenarioMarker.startScenario(TelemetryEvent_1.default.GetChatReconnectContext, {
+                            RequestId: this.requestId,
+                            ChatId: this.chatToken.chatId
+                        });
+                        context = {
+                            reconnectId: null,
+                            redirectURL: null
+                        };
+                        if (!this.authenticatedUserToken) return [3 /*break*/, 5];
+                        _a.label = 1;
+                    case 1:
+                        _a.trys.push([1, 3, , 4]);
+                        reconnectableChatsParams = {
+                            authenticatedUserToken: this.authenticatedUserToken
+                        };
+                        return [4 /*yield*/, this.OCClient.getReconnectableChats(reconnectableChatsParams)];
+                    case 2:
+                        reconnectableChatsResponse = _a.sent();
+                        if (reconnectableChatsResponse && reconnectableChatsResponse.reconnectid) {
+                            context.reconnectId = reconnectableChatsResponse.reconnectid;
+                        }
+                        this.scenarioMarker.completeScenario(TelemetryEvent_1.default.GetChatReconnectContext, {
+                            RequestId: this.requestId,
+                            ChatId: this.chatToken.chatId
+                        });
+                        return [3 /*break*/, 4];
+                    case 3:
+                        error_1 = _a.sent();
+                        exceptionDetails = {
+                            response: "OCClientGetReconnectableChatsFailed"
+                        };
+                        this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetChatReconnectContext, {
+                            RequestId: this.requestId,
+                            ChatId: this.chatToken.chatId,
+                            ExceptionDetails: JSON.stringify(exceptionDetails)
+                        });
+                        console.error("OmnichannelChatSDK/GetChatReconnectContext/error " + error_1);
+                        return [3 /*break*/, 4];
+                    case 4: return [3 /*break*/, 9];
+                    case 5:
+                        if (!optionalParams.reconnectId) return [3 /*break*/, 9];
+                        _a.label = 6;
+                    case 6:
+                        _a.trys.push([6, 8, , 9]);
+                        return [4 /*yield*/, this.OCClient.getReconnectAvailability(optionalParams.reconnectId)];
+                    case 7:
+                        reconnectAvailabilityResponse = _a.sent();
+                        if (reconnectAvailabilityResponse && !reconnectAvailabilityResponse.isReconnectAvailable) {
+                            if (reconnectAvailabilityResponse.reconnectRedirectionURL) {
+                                context.redirectURL = reconnectAvailabilityResponse.reconnectRedirectionURL;
+                            }
+                        }
+                        else {
+                            context.reconnectId = optionalParams.reconnectId;
+                        }
+                        this.scenarioMarker.completeScenario(TelemetryEvent_1.default.GetChatReconnectContext, {
+                            RequestId: this.requestId,
+                            ChatId: this.chatToken.chatId
+                        });
+                        return [3 /*break*/, 9];
+                    case 8:
+                        error_2 = _a.sent();
+                        exceptionDetails = {
+                            response: "OCClientGetReconnectAvailabilityFailed"
+                        };
+                        this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetChatReconnectContext, {
+                            RequestId: this.requestId,
+                            ChatId: this.chatToken.chatId,
+                            ExceptionDetails: JSON.stringify(exceptionDetails)
+                        });
+                        console.error("OmnichannelChatSDK/GetChatReconnectContext/error " + error_2);
+                        return [3 /*break*/, 9];
+                    case 9: return [2 /*return*/, context];
+                }
+            });
+        });
+    };
     OmnichannelChatSDK.prototype.startChat = function (optionalParams) {
-        var _a, _b;
+        var _a, _b, _c, _d, _e, _f, _g, _h;
         if (optionalParams === void 0) { optionalParams = {}; }
         return __awaiter(this, void 0, void 0, function () {
-            var conversationDetails, exceptionDetails, exceptionDetails, sessionInitOptionalParams, error_1, exceptionDetails, error_2, exceptionDetails, _c, error_3, exceptionDetails;
-            return __generator(this, function (_d) {
-                switch (_d.label) {
+            var reconnectableChatsParams, reconnectableChatsResponse, _j, exceptionDetails, conversationDetails, exceptionDetails, exceptionDetails, sessionInitOptionalParams, error_3, exceptionDetails, error_4, exceptionDetails, _k, error_5, exceptionDetails;
+            var _this = this;
+            return __generator(this, function (_l) {
+                switch (_l.label) {
                     case 0:
                         this.scenarioMarker.startScenario(TelemetryEvent_1.default.StartChat, {
                             RequestId: this.requestId
                         });
-                        if (!optionalParams.liveChatContext) return [3 /*break*/, 2];
+                        if (this.isChatReconnect && !((_a = this.chatSDKConfig.chatReconnect) === null || _a === void 0 ? void 0 : _a.disable) && !this.isPersistentChat && optionalParams.reconnectId) {
+                            this.reconnectId = optionalParams.reconnectId;
+                        }
+                        if (!(this.isPersistentChat && !((_b = this.chatSDKConfig.persistentChat) === null || _b === void 0 ? void 0 : _b.disable))) return [3 /*break*/, 4];
+                        _l.label = 1;
+                    case 1:
+                        _l.trys.push([1, 3, , 4]);
+                        reconnectableChatsParams = {
+                            authenticatedUserToken: this.authenticatedUserToken
+                        };
+                        return [4 /*yield*/, this.OCClient.getReconnectableChats(reconnectableChatsParams)];
+                    case 2:
+                        reconnectableChatsResponse = _l.sent();
+                        if (reconnectableChatsResponse && reconnectableChatsResponse.reconnectid) {
+                            this.reconnectId = reconnectableChatsResponse.reconnectid;
+                        }
+                        return [3 /*break*/, 4];
+                    case 3:
+                        _j = _l.sent();
+                        exceptionDetails = {
+                            response: "OCClientGetReconnectableChatsFailed"
+                        };
+                        throw Error(exceptionDetails.response);
+                    case 4:
+                        if (!(optionalParams.liveChatContext && !this.isPersistentChat && !this.isChatReconnect)) return [3 /*break*/, 6];
                         this.chatToken = optionalParams.liveChatContext.chatToken || {};
                         this.requestId = optionalParams.liveChatContext.requestId || ocsdk_1.uuidv4();
                         return [4 /*yield*/, this.getConversationDetails()];
-                    case 1:
-                        conversationDetails = _d.sent();
+                    case 5:
+                        conversationDetails = _l.sent();
                         if (Object.keys(conversationDetails).length === 0) {
                             exceptionDetails = {
                                 response: "InvalidConversation"
@@ -198,19 +320,25 @@ var OmnichannelChatSDK = /** @class */ (function () {
                             console.error("Unable to join conversation that's in '" + conversationDetails.state + "' state");
                             throw Error(exceptionDetails.response);
                         }
-                        _d.label = 2;
-                    case 2:
-                        if (!(this.chatToken && Object.keys(this.chatToken).length === 0)) return [3 /*break*/, 4];
+                        _l.label = 6;
+                    case 6:
+                        if (!(this.chatToken && Object.keys(this.chatToken).length === 0)) return [3 /*break*/, 8];
                         return [4 /*yield*/, this.getChatToken(false)];
-                    case 3:
-                        _d.sent();
-                        _d.label = 4;
-                    case 4:
-                        (_a = this.ic3ClientLogger) === null || _a === void 0 ? void 0 : _a.setChatId(this.chatToken.chatId || '');
-                        (_b = this.ocSdkLogger) === null || _b === void 0 ? void 0 : _b.setChatId(this.chatToken.chatId || '');
+                    case 7:
+                        _l.sent();
+                        _l.label = 8;
+                    case 8:
+                        (_c = this.ic3ClientLogger) === null || _c === void 0 ? void 0 : _c.setChatId(this.chatToken.chatId || '');
+                        (_d = this.ocSdkLogger) === null || _d === void 0 ? void 0 : _d.setChatId(this.chatToken.chatId || '');
                         sessionInitOptionalParams = {
                             initContext: {}
                         };
+                        if (this.isPersistentChat && !((_e = this.chatSDKConfig.persistentChat) === null || _e === void 0 ? void 0 : _e.disable)) {
+                            sessionInitOptionalParams.reconnectId = this.reconnectId;
+                        }
+                        if (this.isChatReconnect && !((_f = this.chatSDKConfig.chatReconnect) === null || _f === void 0 ? void 0 : _f.disable) && !this.isPersistentChat) {
+                            sessionInitOptionalParams.reconnectId = this.reconnectId;
+                        }
                         if (optionalParams.customContext) {
                             sessionInitOptionalParams.initContext.customContextData = optionalParams.customContext; // eslint-disable-line @typescript-eslint/no-explicit-any
                         }
@@ -236,15 +364,15 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         if (this.authenticatedUserToken) {
                             sessionInitOptionalParams.authenticatedUserToken = this.authenticatedUserToken;
                         }
-                        _d.label = 5;
-                    case 5:
-                        _d.trys.push([5, 7, , 8]);
+                        _l.label = 9;
+                    case 9:
+                        _l.trys.push([9, 11, , 12]);
                         return [4 /*yield*/, this.OCClient.sessionInit(this.requestId, sessionInitOptionalParams)];
-                    case 6:
-                        _d.sent();
-                        return [3 /*break*/, 8];
-                    case 7:
-                        error_1 = _d.sent();
+                    case 10:
+                        _l.sent();
+                        return [3 /*break*/, 12];
+                    case 11:
+                        error_3 = _l.sent();
                         exceptionDetails = {
                             response: "OCClientSessionInitFailed"
                         };
@@ -253,20 +381,20 @@ var OmnichannelChatSDK = /** @class */ (function () {
                             ChatId: this.chatToken.chatId,
                             ExceptionDetails: JSON.stringify(exceptionDetails)
                         });
-                        console.error("OmnichannelChatSDK/startChat/sessionInit/error " + error_1);
-                        return [2 /*return*/, error_1];
-                    case 8:
-                        _d.trys.push([8, 10, , 11]);
+                        console.error("OmnichannelChatSDK/startChat/sessionInit/error " + error_3);
+                        return [2 /*return*/, error_3];
+                    case 12:
+                        _l.trys.push([12, 14, , 15]);
                         return [4 /*yield*/, this.IC3Client.initialize({
                                 token: this.chatToken.token,
                                 regionGtms: this.chatToken.regionGTMS,
                                 visitor: true
                             })];
-                    case 9:
-                        _d.sent();
-                        return [3 /*break*/, 11];
-                    case 10:
-                        error_2 = _d.sent();
+                    case 13:
+                        _l.sent();
+                        return [3 /*break*/, 15];
+                    case 14:
+                        error_4 = _l.sent();
                         exceptionDetails = {
                             response: "IC3ClientInitializeFailed"
                         };
@@ -275,21 +403,21 @@ var OmnichannelChatSDK = /** @class */ (function () {
                             ChatId: this.chatToken.chatId,
                             ExceptionDetails: JSON.stringify(exceptionDetails)
                         });
-                        console.error("OmnichannelChatSDK/startChat/initialize/error " + error_2);
-                        return [2 /*return*/, error_2];
-                    case 11:
-                        _d.trys.push([11, 13, , 14]);
-                        _c = this;
+                        console.error("OmnichannelChatSDK/startChat/initialize/error " + error_4);
+                        return [2 /*return*/, error_4];
+                    case 15:
+                        _l.trys.push([15, 17, , 18]);
+                        _k = this;
                         return [4 /*yield*/, this.IC3Client.joinConversation(this.chatToken.chatId)];
-                    case 12:
-                        _c.conversation = _d.sent();
+                    case 16:
+                        _k.conversation = _l.sent();
                         this.scenarioMarker.completeScenario(TelemetryEvent_1.default.StartChat, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId
                         });
-                        return [3 /*break*/, 14];
-                    case 13:
-                        error_3 = _d.sent();
+                        return [3 /*break*/, 18];
+                    case 17:
+                        error_5 = _l.sent();
                         exceptionDetails = {
                             response: "IC3ClientJoinConversationFailed"
                         };
@@ -298,49 +426,73 @@ var OmnichannelChatSDK = /** @class */ (function () {
                             ChatId: this.chatToken.chatId,
                             ExceptionDetails: JSON.stringify(exceptionDetails)
                         });
-                        console.error("OmnichannelChatSDK/startChat/joinConversation/error " + error_3);
-                        return [2 /*return*/, error_3];
-                    case 14: return [2 /*return*/];
+                        console.error("OmnichannelChatSDK/startChat/joinConversation/error " + error_5);
+                        return [2 /*return*/, error_5];
+                    case 18:
+                        if (this.isPersistentChat && !((_g = this.chatSDKConfig.persistentChat) === null || _g === void 0 ? void 0 : _g.disable)) {
+                            this.refreshTokenTimer = setInterval(function () { return __awaiter(_this, void 0, void 0, function () {
+                                return __generator(this, function (_a) {
+                                    switch (_a.label) {
+                                        case 0: return [4 /*yield*/, this.getChatToken(false)];
+                                        case 1:
+                                            _a.sent();
+                                            this.updateChatToken(this.chatToken.token, this.chatToken.regionGTMS);
+                                            return [2 /*return*/];
+                                    }
+                                });
+                            }); }, (_h = this.chatSDKConfig.persistentChat) === null || _h === void 0 ? void 0 : _h.tokenUpdateTime);
+                        }
+                        return [2 /*return*/];
                 }
             });
         });
     };
     OmnichannelChatSDK.prototype.endChat = function () {
-        var _a, _b, _c, _d;
+        var _a, _b, _c, _d, _e, _f, _g;
         return __awaiter(this, void 0, void 0, function () {
-            var sessionCloseOptionalParams, error_4, exceptionDetails;
-            return __generator(this, function (_e) {
-                switch (_e.label) {
+            var sessionCloseOptionalParams, isReconnectChat, isChatReconnect, error_6, exceptionDetails;
+            return __generator(this, function (_h) {
+                switch (_h.label) {
                     case 0:
                         this.scenarioMarker.startScenario(TelemetryEvent_1.default.EndChat, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId
                         });
                         sessionCloseOptionalParams = {};
+                        if (this.isPersistentChat && !((_a = this.chatSDKConfig.persistentChat) === null || _a === void 0 ? void 0 : _a.disable)) {
+                            isReconnectChat = this.reconnectId !== null ? true : false;
+                            sessionCloseOptionalParams.isPersistentChat = this.isPersistentChat;
+                            sessionCloseOptionalParams.isReconnectChat = isReconnectChat;
+                        }
+                        if (this.isChatReconnect && !((_b = this.chatSDKConfig.chatReconnect) === null || _b === void 0 ? void 0 : _b.disable) && !this.isPersistentChat) {
+                            isChatReconnect = this.reconnectId !== null ? true : false;
+                            sessionCloseOptionalParams.isReconnectChat = isChatReconnect;
+                        }
                         if (this.authenticatedUserToken) {
                             sessionCloseOptionalParams.authenticatedUserToken = this.authenticatedUserToken;
                         }
-                        _e.label = 1;
+                        _h.label = 1;
                     case 1:
-                        _e.trys.push([1, 3, , 4]);
+                        _h.trys.push([1, 3, , 4]);
                         return [4 /*yield*/, this.OCClient.sessionClose(this.requestId, sessionCloseOptionalParams)];
                     case 2:
-                        _e.sent();
+                        _h.sent();
                         this.scenarioMarker.completeScenario(TelemetryEvent_1.default.EndChat, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId
                         });
-                        this.conversation.disconnect();
+                        (_c = this.conversation) === null || _c === void 0 ? void 0 : _c.disconnect();
                         this.conversation = null;
                         this.requestId = ocsdk_1.uuidv4();
                         this.chatToken = {};
-                        (_a = this.ic3ClientLogger) === null || _a === void 0 ? void 0 : _a.setRequestId(this.requestId);
-                        (_b = this.ic3ClientLogger) === null || _b === void 0 ? void 0 : _b.setChatId('');
-                        (_c = this.ocSdkLogger) === null || _c === void 0 ? void 0 : _c.setRequestId(this.requestId);
-                        (_d = this.ocSdkLogger) === null || _d === void 0 ? void 0 : _d.setChatId('');
+                        this.reconnectId = null;
+                        (_d = this.ic3ClientLogger) === null || _d === void 0 ? void 0 : _d.setRequestId(this.requestId);
+                        (_e = this.ic3ClientLogger) === null || _e === void 0 ? void 0 : _e.setChatId('');
+                        (_f = this.ocSdkLogger) === null || _f === void 0 ? void 0 : _f.setRequestId(this.requestId);
+                        (_g = this.ocSdkLogger) === null || _g === void 0 ? void 0 : _g.setChatId('');
                         return [3 /*break*/, 4];
                     case 3:
-                        error_4 = _e.sent();
+                        error_6 = _h.sent();
                         exceptionDetails = {
                             response: "OCClientSessionCloseFailed"
                         };
@@ -349,9 +501,14 @@ var OmnichannelChatSDK = /** @class */ (function () {
                             ChatId: this.chatToken.chatId,
                             ExceptionDetails: JSON.stringify(exceptionDetails),
                         });
-                        console.error("OmnichannelChatSDK/endChat/error " + error_4);
-                        return [2 /*return*/, error_4];
-                    case 4: return [2 /*return*/];
+                        console.error("OmnichannelChatSDK/endChat/error " + error_6);
+                        return [2 /*return*/, error_6];
+                    case 4:
+                        if (this.refreshTokenTimer !== null) {
+                            clearInterval(this.refreshTokenTimer);
+                            this.refreshTokenTimer = null;
+                        }
+                        return [2 /*return*/];
                 }
             });
         });
@@ -380,7 +537,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     OmnichannelChatSDK.prototype.getConversationDetails = function () {
         var _a, _b;
         return __awaiter(this, void 0, void 0, function () {
-            var lwiDetails, state, conversationId, agentAcceptedOn, liveWorkItemDetails, error_5;
+            var lwiDetails, state, conversationId, agentAcceptedOn, liveWorkItemDetails, error_7;
             return __generator(this, function (_c) {
                 switch (_c.label) {
                     case 0:
@@ -408,12 +565,12 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [2 /*return*/, liveWorkItemDetails];
                     case 3:
-                        error_5 = _c.sent();
+                        error_7 = _c.sent();
                         this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetConversationDetails, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId || '',
                         });
-                        console.error("OmnichannelChatSDK/getConversationDetails/error " + error_5);
+                        console.error("OmnichannelChatSDK/getConversationDetails/error " + error_7);
                         return [3 /*break*/, 4];
                     case 4: return [2 /*return*/, {}];
                 }
@@ -444,26 +601,33 @@ var OmnichannelChatSDK = /** @class */ (function () {
         });
     };
     OmnichannelChatSDK.prototype.getChatToken = function (cached) {
+        var _a, _b;
         if (cached === void 0) { cached = true; }
         return __awaiter(this, void 0, void 0, function () {
-            var getChatTokenOptionalParams, chatToken, chatId, token, regionGtms, expiresIn, visitorId, voiceVideoCallToken, error_6, exceptionDetails;
-            return __generator(this, function (_a) {
-                switch (_a.label) {
+            var getChatTokenOptionalParams, chatToken, chatId, token, regionGtms, expiresIn, visitorId, voiceVideoCallToken, error_8, exceptionDetails;
+            return __generator(this, function (_c) {
+                switch (_c.label) {
                     case 0:
                         this.scenarioMarker.startScenario(TelemetryEvent_1.default.GetChatToken, {
                             RequestId: this.requestId
                         });
                         if (!!cached) return [3 /*break*/, 5];
-                        _a.label = 1;
+                        _c.label = 1;
                     case 1:
-                        _a.trys.push([1, 3, , 4]);
+                        _c.trys.push([1, 3, , 4]);
                         getChatTokenOptionalParams = {};
                         if (this.authenticatedUserToken) {
                             getChatTokenOptionalParams.authenticatedUserToken = this.authenticatedUserToken;
                         }
+                        if (this.isPersistentChat && !((_a = this.chatSDKConfig.persistentChat) === null || _a === void 0 ? void 0 : _a.disable)) {
+                            getChatTokenOptionalParams.reconnectId = this.reconnectId;
+                        }
+                        if (this.isChatReconnect && !((_b = this.chatSDKConfig.chatReconnect) === null || _b === void 0 ? void 0 : _b.disable) && !this.isPersistentChat) {
+                            getChatTokenOptionalParams.reconnectId = this.reconnectId;
+                        }
                         return [4 /*yield*/, this.OCClient.getChatToken(this.requestId, getChatTokenOptionalParams)];
                     case 2:
-                        chatToken = _a.sent();
+                        chatToken = _c.sent();
                         chatId = chatToken.ChatId, token = chatToken.Token, regionGtms = chatToken.RegionGtms, expiresIn = chatToken.ExpiresIn, visitorId = chatToken.VisitorId, voiceVideoCallToken = chatToken.VoiceVideoCallToken;
                         this.chatToken = {
                             chatId: chatId,
@@ -480,7 +644,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [3 /*break*/, 4];
                     case 3:
-                        error_6 = _a.sent();
+                        error_8 = _c.sent();
                         exceptionDetails = {
                             response: "OCClientGetChatTokenFailed"
                         };
@@ -489,7 +653,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                             ChatId: this.chatToken.chatId,
                             ExceptionDetails: JSON.stringify(exceptionDetails),
                         });
-                        console.error("OmnichannelChatSDK/getChatToken/error " + error_6);
+                        console.error("OmnichannelChatSDK/getChatToken/error " + error_8);
                         return [3 /*break*/, 4];
                     case 4: return [3 /*break*/, 6];
                     case 5:
@@ -497,7 +661,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId
                         });
-                        _a.label = 6;
+                        _c.label = 6;
                     case 6: return [2 /*return*/, this.chatToken];
                 }
             });
@@ -561,7 +725,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                     deliveryMode: DeliveryMode_1.default.Bridged,
                     messageType: MessageType_1.default.UserMessage,
                     properties: undefined,
-                    tags: [],
+                    tags: __spreadArrays(MessageTags_1.defaultMessageTags),
                     sender: {
                         displayName: "Customer",
                         id: "customer",
@@ -592,14 +756,16 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         return [4 /*yield*/, this.getMessages()];
                     case 1:
                         messages = _c.sent();
-                        for (_i = 0, _b = messages.reverse(); _i < _b.length; _i++) {
-                            message = _b[_i];
-                            clientmessageid = message.clientmessageid;
-                            if (postedMessages.has(clientmessageid)) {
-                                continue;
+                        if (messages) {
+                            for (_i = 0, _b = messages.reverse(); _i < _b.length; _i++) {
+                                message = _b[_i];
+                                clientmessageid = message.clientmessageid;
+                                if (postedMessages.has(clientmessageid)) {
+                                    continue;
+                                }
+                                postedMessages.add(clientmessageid);
+                                onNewMessageCallback(message);
                             }
-                            postedMessages.add(clientmessageid);
-                            onNewMessageCallback(message);
                         }
                         _c.label = 2;
                     case 2:
@@ -624,7 +790,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.sendTypingEvent = function () {
         return __awaiter(this, void 0, void 0, function () {
-            var typingPayload, members, botMembers, error_7;
+            var typingPayload, members, botMembers, error_9;
             return __generator(this, function (_a) {
                 switch (_a.label) {
                     case 0:
@@ -652,13 +818,13 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [3 /*break*/, 6];
                     case 5:
-                        error_7 = _a.sent();
+                        error_9 = _a.sent();
                         console.error("OmnichannelChatSDK/sendTypingEvent/error");
                         this.scenarioMarker.failScenario(TelemetryEvent_1.default.SendTypingEvent, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId
                         });
-                        return [2 /*return*/, error_7];
+                        return [2 /*return*/, error_9];
                     case 6: return [2 /*return*/];
                 }
             });
@@ -685,6 +851,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     OmnichannelChatSDK.prototype.onAgentEndSession = function (onAgentEndSessionCallback) {
         var _a;
         return __awaiter(this, void 0, void 0, function () {
+            var _this = this;
             return __generator(this, function (_b) {
                 this.scenarioMarker.startScenario(TelemetryEvent_1.default.OnAgentEndSession, {
                     RequestId: this.requestId,
@@ -696,6 +863,10 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         // Agent ending conversation would have 1 member left in the chat thread
                         if (members.length === 1) {
                             onAgentEndSessionCallback(message);
+                            if (_this.refreshTokenTimer !== null) {
+                                clearInterval(_this.refreshTokenTimer);
+                                _this.refreshTokenTimer = null;
+                            }
                         }
                     });
                     this.scenarioMarker.completeScenario(TelemetryEvent_1.default.OnAgentEndSession, {
@@ -715,7 +886,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.uploadFileAttachment = function (fileInfo) {
         return __awaiter(this, void 0, void 0, function () {
-            var fileMetadata, messageToSend, error_8;
+            var fileMetadata, messageToSend, error_10;
             return __generator(this, function (_a) {
                 switch (_a.label) {
                     case 0:
@@ -739,7 +910,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
                             contentType: MessageContentType_1.default.Text,
                             deliveryMode: DeliveryMode_1.default.Bridged,
                             messageType: MessageType_1.default.UserMessage,
-                            tags: [],
+                            tags: __spreadArrays(MessageTags_1.defaultMessageTags),
                             sender: {
                                 displayName: "Customer",
                                 id: "customer",
@@ -759,13 +930,13 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [2 /*return*/, messageToSend];
                     case 7:
-                        error_8 = _a.sent();
-                        console.error("OmnichannelChatSDK/uploadFileAttachment/error: " + error_8);
+                        error_10 = _a.sent();
+                        console.error("OmnichannelChatSDK/uploadFileAttachment/error: " + error_10);
                         this.scenarioMarker.failScenario(TelemetryEvent_1.default.UploadFileAttachment, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId
                         });
-                        return [2 /*return*/, error_8];
+                        return [2 /*return*/, error_10];
                     case 8: return [2 /*return*/];
                 }
             });
@@ -773,7 +944,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.downloadFileAttachment = function (fileMetadata) {
         return __awaiter(this, void 0, void 0, function () {
-            var downloadedFile, error_9;
+            var downloadedFile, error_11;
             return __generator(this, function (_a) {
                 switch (_a.label) {
                     case 0:
@@ -793,8 +964,8 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         });
                         return [2 /*return*/, downloadedFile];
                     case 3:
-                        error_9 = _a.sent();
-                        console.error("OmnichannelChatSDK/downloadFileAttachment/error: " + error_9);
+                        error_11 = _a.sent();
+                        console.error("OmnichannelChatSDK/downloadFileAttachment/error: " + error_11);
                         this.scenarioMarker.failScenario(TelemetryEvent_1.default.DownloadFileAttachment, {
                             RequestId: this.requestId,
                             ChatId: this.chatToken.chatId
@@ -906,6 +1077,9 @@ var OmnichannelChatSDK = /** @class */ (function () {
                                                 sdk: _this.IC3Client
                                             };
                                             var adapter = new window.Microsoft.BotFramework.WebChat.IC3Adapter(adapterConfig);
+                                            adapter.logger = _this.ic3ClientLogger;
+                                            // Keep iframe communication alive to reuse the same IC3Client instance
+                                            window.Microsoft.BotFramework.WebChat.IC3SDKProvider.disposeSdk = function () { }; // eslint-disable-line @typescript-eslint/no-empty-function
                                             _this.scenarioMarker.completeScenario(TelemetryEvent_1.default.CreateIC3Adapter);
                                             resolve(adapter);
                                         }, function () {
@@ -944,33 +1118,15 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         result = msdyn_widgetsnippet.match(widgetSnippetSourceRegex);
                         if (result && result.length) {
                             return [2 /*return*/, new Promise(function (resolve, reject) { return __awaiter(_this, void 0, void 0, function () {
-                                    var spoolSDKCDNUrl, LiveChatWidgetLibCDNUrl;
+                                    var LiveChatWidgetLibCDNUrl;
                                     var _this = this;
-                                    var _a, _b;
-                                    return __generator(this, function (_c) {
-                                        switch (_c.label) {
+                                    var _a;
+                                    return __generator(this, function (_b) {
+                                        switch (_b.label) {
                                             case 0:
-                                                spoolSDKCDNUrl = result[1] + "/livechatwidget/WebChatControl/lib/spool-sdk/sdk.bundle.js";
-                                                (_a = this.telemetry) === null || _a === void 0 ? void 0 : _a.setCDNPackages({
-                                                    SpoolSDK: spoolSDKCDNUrl
-                                                });
                                                 this.scenarioMarker.startScenario(TelemetryEvent_1.default.GetVoiceVideoCalling);
-                                                return [4 /*yield*/, WebUtils_1.loadScript(spoolSDKCDNUrl, function () {
-                                                        /* istanbul ignore next */
-                                                        _this.debug && console.debug(spoolSDKCDNUrl + " loaded!");
-                                                    }, function () {
-                                                        var exceptionDetails = {
-                                                            response: "SpoolSDKLoadFailed"
-                                                        };
-                                                        _this.scenarioMarker.failScenario(TelemetryEvent_1.default.GetVoiceVideoCalling, {
-                                                            ExceptionDetails: JSON.stringify(exceptionDetails)
-                                                        });
-                                                        reject('Failed to load SpoolSDK');
-                                                    })];
-                                            case 1:
-                                                _c.sent();
-                                                LiveChatWidgetLibCDNUrl = result[1] + "/livechatwidget/WebChatControl/lib/LiveChatWidgetLibs.min.js";
-                                                (_b = this.telemetry) === null || _b === void 0 ? void 0 : _b.setCDNPackages({
+                                                LiveChatWidgetLibCDNUrl = result[1] + "/livechatwidget/WebChatControl/lib/CallingBundle.js";
+                                                (_a = this.telemetry) === null || _a === void 0 ? void 0 : _a.setCDNPackages({
                                                     VoiceVideoCalling: LiveChatWidgetLibCDNUrl
                                                 });
                                                 return [4 /*yield*/, WebUtils_1.loadScript(LiveChatWidgetLibCDNUrl, function () { return __awaiter(_this, void 0, void 0, function () {
@@ -1001,8 +1157,8 @@ var OmnichannelChatSDK = /** @class */ (function () {
                                                             return [2 /*return*/];
                                                         });
                                                     }); })];
-                                            case 2:
-                                                _c.sent();
+                                            case 1:
+                                                _b.sent();
                                                 return [2 /*return*/];
                                         }
                                     });
@@ -1098,7 +1254,7 @@ var OmnichannelChatSDK = /** @class */ (function () {
     };
     OmnichannelChatSDK.prototype.getChatConfig = function () {
         return __awaiter(this, void 0, void 0, function () {
-            var liveChatConfig, dataMaskingConfig, authSettings, liveWSAndLiveChatEngJoin, setting, preChatSurvey, msdyn_prechatenabled, msdyn_callingoptions, isPreChatEnabled, token, error_10;
+            var liveChatConfig, dataMaskingConfig, authSettings, liveWSAndLiveChatEngJoin, setting, preChatSurvey, msdyn_prechatenabled, msdyn_callingoptions, msdyn_conversationmode, msdyn_enablechatreconnect, isPreChatEnabled, isChatReconnectEnabled, token, error_12;
             return __generator(this, function (_a) {
                 switch (_a.label) {
                     case 0:
@@ -1114,8 +1270,15 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         if (authSettings) {
                             this.authSettings = authSettings;
                         }
-                        preChatSurvey = liveWSAndLiveChatEngJoin.PreChatSurvey, msdyn_prechatenabled = liveWSAndLiveChatEngJoin.msdyn_prechatenabled, msdyn_callingoptions = liveWSAndLiveChatEngJoin.msdyn_callingoptions;
+                        preChatSurvey = liveWSAndLiveChatEngJoin.PreChatSurvey, msdyn_prechatenabled = liveWSAndLiveChatEngJoin.msdyn_prechatenabled, msdyn_callingoptions = liveWSAndLiveChatEngJoin.msdyn_callingoptions, msdyn_conversationmode = liveWSAndLiveChatEngJoin.msdyn_conversationmode, msdyn_enablechatreconnect = liveWSAndLiveChatEngJoin.msdyn_enablechatreconnect;
                         isPreChatEnabled = msdyn_prechatenabled === true || msdyn_prechatenabled == "true";
+                        isChatReconnectEnabled = msdyn_enablechatreconnect === true || msdyn_enablechatreconnect == "true";
+                        if ((msdyn_conversationmode === null || msdyn_conversationmode === void 0 ? void 0 : msdyn_conversationmode.toString()) === ConversationMode_1.default.PersistentChat.toString()) {
+                            this.isPersistentChat = true;
+                        }
+                        if (isChatReconnectEnabled && !this.isPersistentChat) {
+                            this.isChatReconnect = true;
+                        }
                         if (isPreChatEnabled && preChatSurvey && preChatSurvey.trim().length > 0) {
                             this.preChatSurvey = preChatSurvey;
                         }
@@ -1144,9 +1307,9 @@ var OmnichannelChatSDK = /** @class */ (function () {
                         this.liveChatConfig = liveChatConfig;
                         return [2 /*return*/, this.liveChatConfig];
                     case 5:
-                        error_10 = _a.sent();
-                        console.error("OmnichannelChatSDK/getChatConfig/error " + error_10);
-                        return [2 /*return*/, error_10];
+                        error_12 = _a.sent();
+                        console.error("OmnichannelChatSDK/getChatConfig/error " + error_12);
+                        return [2 /*return*/, error_12];
                     case 6: return [2 /*return*/];
                 }
             });
@@ -1173,6 +1336,49 @@ var OmnichannelChatSDK = /** @class */ (function () {
         }
         return libraries_1.default.getIC3AdapterCDNUrl();
     };
+    OmnichannelChatSDK.prototype.updateChatToken = function (newToken, newRegionGTMS) {
+        return __awaiter(this, void 0, void 0, function () {
+            var sessionInfo, error_13, exceptionDetails;
+            return __generator(this, function (_a) {
+                switch (_a.label) {
+                    case 0:
+                        this.scenarioMarker.startScenario(TelemetryEvent_1.default.UpdateChatToken, {
+                            RequestId: this.requestId,
+                            ChatId: this.chatToken.chatId
+                        });
+                        _a.label = 1;
+                    case 1:
+                        _a.trys.push([1, 3, , 4]);
+                        sessionInfo = {
+                            token: newToken,
+                            regionGtms: newRegionGTMS,
+                            visitor: true
+                        };
+                        return [4 /*yield*/, this.IC3Client.initialize(sessionInfo)];
+                    case 2:
+                        _a.sent();
+                        this.scenarioMarker.completeScenario(TelemetryEvent_1.default.UpdateChatToken, {
+                            RequestId: this.requestId,
+                            ChatId: this.chatToken.chatId
+                        });
+                        return [3 /*break*/, 4];
+                    case 3:
+                        error_13 = _a.sent();
+                        exceptionDetails = {
+                            response: "UpdateChatTokenFailed"
+                        };
+                        this.scenarioMarker.failScenario(TelemetryEvent_1.default.UpdateChatToken, {
+                            RequestId: this.requestId,
+                            ChatId: this.chatToken.chatId,
+                            ExceptionDetails: JSON.stringify(exceptionDetails)
+                        });
+                        console.error("OmnichannelChatSDK/updateChatToken/error " + error_13);
+                        return [3 /*break*/, 4];
+                    case 4: return [2 /*return*/];
+                }
+            });
+        });
+    };
     return OmnichannelChatSDK;
 }());
 exports.default = OmnichannelChatSDK;