@memberjunction/telephony-adapters 0.0.0 → 6.1.0-edge.7

package/dist/telephony/TeamsMeetingsService.js

@@ -0,0 +1,157 @@
+/**
+ * @fileoverview Orchestrates Teams meeting bridge sessions (join-by-URL) for MJAPI.
+ *
+ * @module @memberjunction/telephony-adapters
+ */
+import { LogError } from '@memberjunction/core';
+import { AIBridgeEngine } from '@memberjunction/ai-bridge-server';
+import { CreateBridgeRealtimeSession } from '@memberjunction/ai-agents';
+import { RealTeamsBindings, RealGraphCallsClient, PumpBackedAcsMedia } from '@memberjunction/ai-bridge-teams';
+import { DefaultAgentSessionManager } from '../sessionManager.js';
+const TEAMS_PROVIDER_DRIVER = 'TeamsBridge';
+const AGENT_IDENTITY_ENTITY = 'MJ: AI Bridge Agent Identities';
+/**
+ * Starts Teams meeting bridge sessions. One instance per server, constructed alongside the meetings router and
+ * sharing the {@link TeamsAcsMediaRegistry} with the server's ACS media adapter.
+ */
+export class TeamsMeetingsService {
+    constructor(config, registry, deps = {}) {
+        this.config = config;
+        this.registry = registry;
+        /** Live Graph clients keyed by call id, so the webhook ingress can drive their roster/ended handlers. */
+        this.graphClientsByCall = new Map();
+        this.engine = deps.engine ?? AIBridgeEngine.Instance;
+        this.sessionFactory = deps.sessionFactory ?? CreateBridgeRealtimeSession;
+        this.sessionManager = deps.sessionManager ?? new DefaultAgentSessionManager();
+        this.graphClientFactory =
+            deps.graphClientFactory ?? ((accessToken, tenantId) => new RealGraphCallsClient({ AccessToken: accessToken, TenantId: tenantId }));
+    }
+    get Config() {
+        return this.config;
+    }
+    /**
+     * Joins a Teams meeting by URL for a given agent identity and starts the bridge session.
+     */
+    async JoinMeetingByUrl(agentIdentityId, joinUrl, contextUser, provider) {
+        try {
+            const identity = await this.loadAgentIdentity(agentIdentityId, contextUser, provider);
+            if (!identity) {
+                return { accepted: false, reason: `Agent identity '${agentIdentityId}' not found or inactive.` };
+            }
+            const session = await this.startBridge({ agentID: identity.AgentID, joinUrl, contextUser, provider });
+            return { accepted: true, callId: session.CallId };
+        }
+        catch (e) {
+            LogError(`[Meetings][Teams] join meeting failed: ${e instanceof Error ? e.message : String(e)}`);
+            return { accepted: false, reason: e instanceof Error ? e.message : 'Internal error starting the agent.' };
+        }
+    }
+    /**
+     * Drives the retained Graph roster handler for a call from a Graph change notification.
+     */
+    DriveParticipantsUpdated(callId, participants) {
+        this.graphClientsByCall.get(callId)?.DriveParticipantsUpdated(callId, participants);
+    }
+    /** Drives the call-ended handler for a call from a Graph change notification, then tears the call down. */
+    DriveCallEnded(callId) {
+        this.graphClientsByCall.get(callId)?.DriveCallEnded(callId);
+        this.graphClientsByCall.delete(callId);
+        this.registry.EndCall(callId);
+    }
+    /**
+     * Builds the {@link StartBridgeSessionParams} for a SCHEDULED Teams join.
+     */
+    async BuildScheduledStartParams(args) {
+        await this.engine.Config(false, args.contextUser, args.provider);
+        const teamsProvider = this.resolveProvider();
+        const realtimeSession = await this.sessionFactory({
+            AgentID: args.agentID,
+            TargetAgentID: args.agentID,
+            ContextUser: args.contextUser,
+            MetadataProvider: args.provider,
+            AgentSessionID: args.agentSessionID,
+            RoomName: args.joinUrl,
+        });
+        const graphClient = this.graphClientFactory(this.config.botAccessToken ?? '', this.config.tenantId);
+        return {
+            AgentSessionID: args.agentSessionID,
+            AgentID: args.agentID,
+            TargetAgentID: args.agentID,
+            Provider: teamsProvider,
+            RealtimeSession: realtimeSession,
+            Address: args.joinUrl,
+            Direction: 'Outbound',
+            Configuration: this.buildSessionConfiguration(),
+            BindSdk: this.buildBindSdk(graphClient),
+            ContextUser: args.contextUser,
+            MetadataProvider: args.provider,
+        };
+    }
+    // ── internals ────────────────────────────────────────────────────────────────
+    async startBridge(args) {
+        await this.engine.Config(false, args.contextUser, args.provider);
+        const teamsProvider = this.resolveProvider();
+        const agentSession = await this.sessionManager.CreateSession({ agentID: args.agentID, userID: args.contextUser.ID }, args.contextUser, args.provider);
+        const realtimeSession = await this.sessionFactory({
+            AgentID: args.agentID,
+            TargetAgentID: args.agentID,
+            ContextUser: args.contextUser,
+            MetadataProvider: args.provider,
+            AgentSessionID: agentSession.ID,
+            RoomName: args.joinUrl,
+        });
+        const graphClient = this.graphClientFactory(this.config.botAccessToken ?? '', this.config.tenantId);
+        const active = await this.engine.StartBridgeSession({
+            AgentSessionID: agentSession.ID,
+            AgentID: args.agentID,
+            TargetAgentID: args.agentID,
+            Provider: teamsProvider,
+            RealtimeSession: realtimeSession,
+            Address: args.joinUrl,
+            Direction: 'Outbound',
+            Configuration: this.buildSessionConfiguration(),
+            BindSdk: this.buildBindSdk(graphClient),
+            ContextUser: args.contextUser,
+            MetadataProvider: args.provider,
+        });
+        const callId = active.RoomKey;
+        if (callId) {
+            this.registry.RegisterCall(callId);
+            this.graphClientsByCall.set(callId, graphClient);
+        }
+        return { CallId: callId };
+    }
+    resolveProvider() {
+        const provider = this.engine.ProviderByDriverClass(TEAMS_PROVIDER_DRIVER) ?? this.engine.ProviderByName('Microsoft Teams');
+        if (!provider) {
+            throw new Error(`No active 'MJ: AI Bridge Providers' row for the Teams bridge (DriverClass '${TEAMS_PROVIDER_DRIVER}').`);
+        }
+        return provider;
+    }
+    buildBindSdk(graphClient) {
+        return (driver) => {
+            const teams = driver;
+            teams.SetSdkFactory(() => new RealTeamsBindings({
+                Graph: graphClient,
+                Media: new PumpBackedAcsMedia(this.registry),
+                ModelSampleRate: this.config.modelSampleRate,
+            }));
+        };
+    }
+    buildSessionConfiguration() {
+        const config = {};
+        if (this.config.tenantId) {
+            config.TenantId = this.config.tenantId;
+        }
+        return config;
+    }
+    async loadAgentIdentity(agentIdentityId, contextUser, provider) {
+        const entity = await provider.GetEntityObject(AGENT_IDENTITY_ENTITY, contextUser);
+        const loaded = await entity.Load(agentIdentityId);
+        if (!loaded || !entity.IsActive) {
+            return null;
+        }
+        return entity;
+    }
+}
+//# sourceMappingURL=TeamsMeetingsService.js.map

package/dist/telephony/TeamsMeetingsService.js.map

@@ -0,0 +1 @@
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package/dist/telephony/TwilioTelephonyRouter.d.ts

@@ -0,0 +1,30 @@
+/**
+ * @fileoverview Express + WSS wiring for the Twilio telephony ingress.
+ *
+ * Two public surfaces (carriers cannot present an MJ JWT — the X-Twilio-Signature HMAC is the gate):
+ *   - `POST /telephony/twilio/voice`  — inbound voice webhook. Verifies the signature, resolves the
+ *     dialed DID to a pinned agent, starts an inbound bridge session, and answers with the
+ *     `<Connect><Stream>` TwiML that opens the Media-Streams socket.
+ *   - `WSS /telephony/twilio/media`   — the bidirectional Media-Streams socket. Frames are routed to the
+ *     active call's `RealTwilioBindings` via the shared {@link TwilioCallMediaRegistry}.
+ *
+ * @module @memberjunction/telephony-adapters
+ */
+import { Router } from 'express';
+import type { TwilioTelephonyConfig } from '../types.js';
+import { TwilioCallMediaRegistry } from './twilioMediaRegistry.js';
+import { TwilioTelephonyService } from './TwilioTelephonyService.js';
+/** The mount path for the Twilio telephony public router. */
+export declare const TWILIO_TELEPHONY_MOUNT_PATH = "/telephony/twilio";
+/** The Media-Streams websocket path Twilio's `<Connect><Stream>` connects to. */
+export declare const TWILIO_MEDIA_WSS_PATH = "/telephony/twilio/media";
+/**
+ * Creates the public router + the Media-Streams WSS attachment function for Twilio telephony.
+ */
+export declare function createTwilioTelephonyHandler(publicUrl: string, config: TwilioTelephonyConfig): {
+    publicRouter: Router;
+    attachMediaStreamServer: () => void;
+    registry: TwilioCallMediaRegistry;
+    service: TwilioTelephonyService;
+};
+//# sourceMappingURL=TwilioTelephonyRouter.d.ts.map

package/dist/telephony/TwilioTelephonyRouter.d.ts.map

@@ -0,0 +1 @@
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package/dist/telephony/TwilioTelephonyRouter.js

@@ -0,0 +1,137 @@
+/**
+ * @fileoverview Express + WSS wiring for the Twilio telephony ingress.
+ *
+ * Two public surfaces (carriers cannot present an MJ JWT — the X-Twilio-Signature HMAC is the gate):
+ *   - `POST /telephony/twilio/voice`  — inbound voice webhook. Verifies the signature, resolves the
+ *     dialed DID to a pinned agent, starts an inbound bridge session, and answers with the
+ *     `<Connect><Stream>` TwiML that opens the Media-Streams socket.
+ *   - `WSS /telephony/twilio/media`   — the bidirectional Media-Streams socket. Frames are routed to the
+ *     active call's `RealTwilioBindings` via the shared {@link TwilioCallMediaRegistry}.
+ *
+ * @module @memberjunction/telephony-adapters
+ */
+import { Router, urlencoded } from 'express';
+import { WebSocketServer } from 'ws';
+import { RegisterMediaUpgradeRoute } from '@memberjunction/server-extensions-core';
+import { LogError, LogStatus, Metadata } from '@memberjunction/core';
+import { UserCache } from '@memberjunction/generic-database-provider';
+import { verifyTwilioSignature, resolveInboundCall, buildInboundVoiceTwiML, } from '@memberjunction/ai-bridge-twilio';
+import { TwilioCallMediaRegistry } from './twilioMediaRegistry.js';
+import { TwilioTelephonyService } from './TwilioTelephonyService.js';
+/** The mount path for the Twilio telephony public router. */
+export const TWILIO_TELEPHONY_MOUNT_PATH = '/telephony/twilio';
+/** The Media-Streams websocket path Twilio's `<Connect><Stream>` connects to. */
+export const TWILIO_MEDIA_WSS_PATH = '/telephony/twilio/media';
+/** A polite TwiML response played when no agent is available for the dialed number. */
+const NO_AGENT_TWIML = '<?xml version="1.0" encoding="UTF-8"?><Response><Say>Sorry, no agent is available to take this call.</Say><Hangup/></Response>';
+/**
+ * Creates the public router + the Media-Streams WSS attachment function for Twilio telephony.
+ */
+export function createTwilioTelephonyHandler(publicUrl, config) {
+    const registry = new TwilioCallMediaRegistry();
+    const service = new TwilioTelephonyService(config, registry);
+    const publicRouter = Router();
+    // Twilio signs the form-urlencoded webhook body; parse it so we can both verify + resolve.
+    publicRouter.post('/voice', urlencoded({ extended: false }), async (req, res) => {
+        await handleInboundVoice(service, config, publicUrl, req, res);
+    });
+    return {
+        publicRouter,
+        attachMediaStreamServer: () => attachMediaStreamServer(registry),
+        registry,
+        service,
+    };
+}
+/** Handles the inbound voice webhook: verify signature → resolve → start bridge → answer with stream TwiML. */
+async function handleInboundVoice(service, config, publicUrl, req, res) {
+    const params = coerceParams(req.body);
+    const fullUrl = `${publicUrl.replace(/\/+$/, '')}${req.originalUrl}`;
+    if (!config.authToken || !verifyTwilioSignature(config.authToken, req.get('X-Twilio-Signature'), fullUrl, params)) {
+        res.status(403).type('text/plain').send('Invalid Twilio signature.');
+        return;
+    }
+    const { callSid, from, to } = resolveInboundCall(params);
+    const context = resolveServerContext();
+    if (!context) {
+        LogError('[Telephony][Twilio] no server context user available; cannot start inbound call.');
+        res.status(200).type('text/xml').send(NO_AGENT_TWIML);
+        return;
+    }
+    const result = await service.HandleInboundCall({ callSid, from, to }, context.user, context.provider);
+    if (!result.accepted) {
+        LogStatus(`[Telephony][Twilio] inbound ${callSid} not accepted: ${result.reason ?? 'unknown'}`);
+        res.status(200).type('text/xml').send(NO_AGENT_TWIML);
+        return;
+    }
+    res.status(200).type('text/xml').send(buildInboundVoiceTwiML(config.streamPublicUrl));
+}
+/**
+ * Attaches the Media-Streams WSS to the shared HTTP server on {@link TWILIO_MEDIA_WSS_PATH}.
+ */
+function attachMediaStreamServer(registry) {
+    const wss = new WebSocketServer({ noServer: true });
+    wss.on('connection', (socket) => wireMediaSocket(socket, registry));
+    RegisterMediaUpgradeRoute(TWILIO_MEDIA_WSS_PATH, wss);
+    LogStatus(`[Telephony][Twilio] Media-Streams WSS route registered at ${TWILIO_MEDIA_WSS_PATH}`);
+}
+/** Wires one Media-Streams socket: bind on `start`, dispatch inbound frames, tear down on close. */
+function wireMediaSocket(socket, registry) {
+    let callSid = null;
+    const adapter = { send: (data) => socket.send(data), close: () => socket.close() };
+    socket.on('message', (raw) => {
+        const message = parseWsMessage(raw);
+        if (!message) {
+            return;
+        }
+        if (message.event === 'start' && message.start?.callSid) {
+            callSid = message.start.callSid;
+            registry.AttachSocket(callSid, adapter, message.start.streamSid ?? '');
+            return;
+        }
+        if (callSid) {
+            registry.DispatchInbound(callSid, message);
+        }
+    });
+    socket.on('close', () => {
+        if (callSid) {
+            registry.EndCall(callSid);
+        }
+    });
+    socket.on('error', (err) => {
+        LogError(`[Telephony][Twilio] media socket error for call ${callSid ?? 'unknown'}: ${err.message}`);
+        if (callSid) {
+            registry.EndCall(callSid);
+        }
+    });
+}
+function parseWsMessage(raw) {
+    try {
+        const text = typeof raw === 'string' ? raw : raw instanceof Buffer ? raw.toString('utf8') : String(raw);
+        return JSON.parse(text);
+    }
+    catch {
+        return null;
+    }
+}
+/** Coerces an Express urlencoded body to the `Record<string,string>` the signature verifier expects. */
+function coerceParams(body) {
+    const out = {};
+    if (body && typeof body === 'object') {
+        for (const [key, value] of Object.entries(body)) {
+            if (typeof value === 'string') {
+                out[key] = value;
+            }
+        }
+    }
+    return out;
+}
+/** Resolves the server-side principal + provider for the public webhook. */
+function resolveServerContext() {
+    const user = UserCache.Instance.GetSystemUser() ?? UserCache.Users.find((u) => u.IsActive && u.Type?.trim().toLowerCase() === 'owner') ?? null;
+    const provider = Metadata.Provider; // global-provider-ok: inbound telephony webhook runs in server-global provider context
+    if (!user || !provider) {
+        return null;
+    }
+    return { user, provider };
+}
+//# sourceMappingURL=TwilioTelephonyRouter.js.map

package/dist/telephony/TwilioTelephonyRouter.js.map

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package/dist/telephony/TwilioTelephonyService.d.ts

@@ -0,0 +1,91 @@
+/**
+ * @fileoverview Orchestrates Twilio telephony bridge sessions (inbound + outbound) for MJAPI.
+ *
+ * This is the composition layer between the carrier ingress (the public webhook + the Media-Streams
+ * WSS) and the ONE unified realtime-agent pathway. It does NOT re-implement any bridge logic: it
+ * resolves the Twilio provider + the agent identity, opens a server-side realtime session via the
+ * agent layer's `CreateBridgeRealtimeSession` factory, binds `RealTwilioBindings` (real REST client +
+ * the per-call media registry) onto the driver, and hands everything to
+ * `AIBridgeEngine.StartBridgeSession` — exactly the seam the LiveKit room coordinator uses.
+ *
+ * Collaborators are injected (engine, session factory, session manager) so the resolution/branching
+ * logic is unit-testable with fakes; the actual call placement + media flow are live-only (real Twilio
+ * credentials + a publicly reachable stream URL).
+ *
+ * @module @memberjunction/telephony-adapters
+ */
+import { UserInfo, IMetadataProvider } from '@memberjunction/core';
+import { AIBridgeEngine } from '@memberjunction/ai-bridge-server';
+import { CreateBridgeRealtimeSession } from '@memberjunction/ai-agents';
+import { type BridgeNativeSdkBinding } from '@memberjunction/ai-bridge-base';
+import type { TwilioTelephonyConfig } from '../types.js';
+import { IAgentSessionManager } from '../sessionManager.js';
+import { TwilioCallMediaRegistry } from './twilioMediaRegistry.js';
+/** A resolved inbound call's identifying fields (parsed from the Twilio webhook). */
+export interface InboundCallInput {
+    /** The Twilio Call SID. */
+    callSid: string;
+    /** The caller's number (Twilio `From`). */
+    from: string;
+    /** The dialed DID (Twilio `To`) — resolved to an agent identity. */
+    to: string;
+}
+/** Result of starting an inbound bridge session. */
+export interface InboundCallResult {
+    /** Whether a pinned agent was resolved + a bridge session started. */
+    accepted: boolean;
+    /** Why it was rejected (no agent identity for the DID, provider missing, etc.). */
+    reason?: string;
+}
+/** Injectable collaborators (production defaults wired in the constructor; fakes in tests). */
+export interface TwilioTelephonyServiceDeps {
+    engine?: Pick<AIBridgeEngine, 'ProviderByName' | 'ProviderByDriverClass' | 'StartBridgeSession' | 'Config'>;
+    sessionFactory?: typeof CreateBridgeRealtimeSession;
+    sessionManager?: IAgentSessionManager;
+}
+/**
+ * Starts Twilio bridge sessions. One instance per server, constructed alongside the telephony router and
+ * sharing the {@link TwilioCallMediaRegistry} with the Media-Streams WSS server.
+ */
+export declare class TwilioTelephonyService {
+    private readonly config;
+    private readonly registry;
+    private readonly rest;
+    private readonly engine;
+    private readonly sessionFactory;
+    private readonly sessionManager;
+    constructor(config: TwilioTelephonyConfig, registry: TwilioCallMediaRegistry, deps?: TwilioTelephonyServiceDeps);
+    /**
+     * Resolves the dialed DID to a pinned agent and starts an INBOUND bridge session. The bound
+     * `RealTwilioBindings` will accept the Media-Streams socket (opened by the webhook's TwiML) for the
+     * Call SID. Returns `{ accepted:false }` (never throws) when no agent identity matches the DID, so
+     * the webhook can answer with a polite "no agent" message instead of a 500.
+     */
+    HandleInboundCall(input: InboundCallInput, contextUser: UserInfo, provider: IMetadataProvider): Promise<InboundCallResult>;
+    /**
+     * Places an OUTBOUND call from a given agent identity to a destination number. The bound
+     * `RealTwilioBindings.createCall` issues the Twilio REST `POST /Calls` with the `<Connect><Stream>`
+     * TwiML; the returned Call SID is the bridge's external connection id.
+     *
+     * @returns The placed Call SID.
+     */
+    PlaceOutboundCall(agentIdentityId: string, toNumber: string, contextUser: UserInfo, provider: IMetadataProvider): Promise<string>;
+    /** Shared inbound/outbound bridge-start: resolve provider, open the realtime session, bind the SDK, start. */
+    private startBridge;
+    /** Resolves the seeded Twilio provider row (by driver class, falling back to display name). */
+    private resolveProvider;
+    /**
+     * Builds the per-session SDK binding that wires the REAL Twilio bindings (REST client + the per-call
+     * media registry) onto the telephony driver — overriding the package's default unbound SDK.
+     */
+    buildBindSdk(): BridgeNativeSdkBinding;
+    /**
+     * Assembles the per-session bridge Configuration the telephony driver reads.
+     */
+    private buildSessionConfiguration;
+    /** Finds the active agent identity whose phone number matches the dialed DID and Twilio provider. */
+    private resolveAgentIdentityByPhone;
+    /** Loads a specific agent identity by id (used by outbound PlaceCall), requiring it be active. */
+    private loadAgentIdentity;
+}
+//# sourceMappingURL=TwilioTelephonyService.d.ts.map

package/dist/telephony/TwilioTelephonyService.d.ts.map

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package/dist/telephony/TwilioTelephonyService.js

@@ -0,0 +1,191 @@
+/**
+ * @fileoverview Orchestrates Twilio telephony bridge sessions (inbound + outbound) for MJAPI.
+ *
+ * This is the composition layer between the carrier ingress (the public webhook + the Media-Streams
+ * WSS) and the ONE unified realtime-agent pathway. It does NOT re-implement any bridge logic: it
+ * resolves the Twilio provider + the agent identity, opens a server-side realtime session via the
+ * agent layer's `CreateBridgeRealtimeSession` factory, binds `RealTwilioBindings` (real REST client +
+ * the per-call media registry) onto the driver, and hands everything to
+ * `AIBridgeEngine.StartBridgeSession` — exactly the seam the LiveKit room coordinator uses.
+ *
+ * Collaborators are injected (engine, session factory, session manager) so the resolution/branching
+ * logic is unit-testable with fakes; the actual call placement + media flow are live-only (real Twilio
+ * credentials + a publicly reachable stream URL).
+ *
+ * @module @memberjunction/telephony-adapters
+ */
+import { RunView, LogError } from '@memberjunction/core';
+import { EscapeSQLString } from '@memberjunction/global';
+import { AIBridgeEngine } from '@memberjunction/ai-bridge-server';
+import { CreateBridgeRealtimeSession } from '@memberjunction/ai-agents';
+import { DIRECTION_CONFIG_KEY, FROM_NUMBER_CONFIG_KEY, INBOUND_CALL_ID_CONFIG_KEY, } from '@memberjunction/ai-bridge-base';
+import { TwilioCallSdk, RealTwilioBindings, RealTwilioRestClient } from '@memberjunction/ai-bridge-twilio';
+import { DefaultAgentSessionManager } from '../sessionManager.js';
+const TWILIO_PROVIDER_DRIVER = 'TwilioBridge';
+const AGENT_IDENTITY_ENTITY = 'MJ: AI Bridge Agent Identities';
+const PHONE_IDENTITY_TYPE = 'PhoneNumber';
+/**
+ * Starts Twilio bridge sessions. One instance per server, constructed alongside the telephony router and
+ * sharing the {@link TwilioCallMediaRegistry} with the Media-Streams WSS server.
+ */
+export class TwilioTelephonyService {
+    constructor(config, registry, deps = {}) {
+        this.config = config;
+        this.registry = registry;
+        this.rest = new RealTwilioRestClient({
+            AccountSid: config.accountSid,
+            AuthToken: config.authToken,
+            ApiKeySid: config.apiKeySid,
+            ApiKeySecret: config.apiKeySecret,
+        });
+        this.engine = deps.engine ?? AIBridgeEngine.Instance;
+        this.sessionFactory = deps.sessionFactory ?? CreateBridgeRealtimeSession;
+        this.sessionManager = deps.sessionManager ?? new DefaultAgentSessionManager();
+    }
+    /**
+     * Resolves the dialed DID to a pinned agent and starts an INBOUND bridge session. The bound
+     * `RealTwilioBindings` will accept the Media-Streams socket (opened by the webhook's TwiML) for the
+     * Call SID. Returns `{ accepted:false }` (never throws) when no agent identity matches the DID, so
+     * the webhook can answer with a polite "no agent" message instead of a 500.
+     */
+    async HandleInboundCall(input, contextUser, provider) {
+        try {
+            await this.engine.Config(false, contextUser, provider);
+            const twilioProvider = this.resolveProvider();
+            const identity = await this.resolveAgentIdentityByPhone(input.to, twilioProvider.ID, contextUser);
+            if (!identity) {
+                return { accepted: false, reason: `No active agent identity for dialed number '${input.to}'.` };
+            }
+            this.registry.RegisterCall(input.callSid);
+            await this.startBridge({
+                agentID: identity.AgentID,
+                direction: 'Inbound',
+                address: input.from,
+                inboundCallId: input.callSid,
+                contextUser,
+                provider,
+            });
+            return { accepted: true };
+        }
+        catch (e) {
+            LogError(`[Telephony][Twilio] inbound call ${input.callSid} failed: ${e instanceof Error ? e.message : String(e)}`);
+            return { accepted: false, reason: 'Internal error starting the agent.' };
+        }
+    }
+    /**
+     * Places an OUTBOUND call from a given agent identity to a destination number. The bound
+     * `RealTwilioBindings.createCall` issues the Twilio REST `POST /Calls` with the `<Connect><Stream>`
+     * TwiML; the returned Call SID is the bridge's external connection id.
+     *
+     * @returns The placed Call SID.
+     */
+    async PlaceOutboundCall(agentIdentityId, toNumber, contextUser, provider) {
+        const identity = await this.loadAgentIdentity(agentIdentityId, contextUser, provider);
+        if (!identity) {
+            throw new Error(`Agent identity '${agentIdentityId}' not found or inactive.`);
+        }
+        const session = await this.startBridge({
+            agentID: identity.AgentID,
+            direction: 'Outbound',
+            address: toNumber,
+            fromNumber: identity.IdentityValue,
+            contextUser,
+            provider,
+        });
+        return session.RoomKey ?? '';
+    }
+    // ── internals ────────────────────────────────────────────────────────────────
+    /** Shared inbound/outbound bridge-start: resolve provider, open the realtime session, bind the SDK, start. */
+    async startBridge(args) {
+        await this.engine.Config(false, args.contextUser, args.provider);
+        const twilioProvider = this.resolveProvider();
+        const agentSession = await this.sessionManager.CreateSession({ agentID: args.agentID, userID: args.contextUser.ID }, args.contextUser, args.provider);
+        const realtimeSession = await this.sessionFactory({
+            AgentID: args.agentID,
+            TargetAgentID: args.agentID,
+            ContextUser: args.contextUser,
+            MetadataProvider: args.provider,
+            AgentSessionID: agentSession.ID,
+            RoomName: args.address,
+        });
+        const active = await this.engine.StartBridgeSession({
+            AgentSessionID: agentSession.ID,
+            AgentID: args.agentID,
+            TargetAgentID: args.agentID,
+            Provider: twilioProvider,
+            RealtimeSession: realtimeSession,
+            Address: args.address,
+            Direction: args.direction,
+            Configuration: this.buildSessionConfiguration(args.direction, args.fromNumber, args.inboundCallId),
+            BindSdk: this.buildBindSdk(),
+            ContextUser: args.contextUser,
+            MetadataProvider: args.provider,
+        });
+        return { RoomKey: active.RoomKey };
+    }
+    /** Resolves the seeded Twilio provider row (by driver class, falling back to display name). */
+    resolveProvider() {
+        const provider = this.engine.ProviderByDriverClass(TWILIO_PROVIDER_DRIVER) ?? this.engine.ProviderByName('Twilio');
+        if (!provider) {
+            throw new Error(`No active 'MJ: AI Bridge Providers' row for the Twilio bridge (DriverClass '${TWILIO_PROVIDER_DRIVER}').`);
+        }
+        return provider;
+    }
+    /**
+     * Builds the per-session SDK binding that wires the REAL Twilio bindings (REST client + the per-call
+     * media registry) onto the telephony driver — overriding the package's default unbound SDK.
+     */
+    buildBindSdk() {
+        return (driver) => {
+            const telephony = driver;
+            telephony.SetSdkFactory(() => new TwilioCallSdk(new RealTwilioBindings({
+                Rest: this.rest,
+                MediaPump: this.registry,
+                StreamUrl: this.config.streamPublicUrl,
+                StatusCallbackUrl: this.config.statusCallbackUrl,
+            })));
+        };
+    }
+    /**
+     * Assembles the per-session bridge Configuration the telephony driver reads.
+     */
+    buildSessionConfiguration(direction, fromNumber, inboundCallId) {
+        const config = { [DIRECTION_CONFIG_KEY]: direction };
+        if (fromNumber) {
+            config[FROM_NUMBER_CONFIG_KEY] = fromNumber;
+        }
+        if (inboundCallId) {
+            config[INBOUND_CALL_ID_CONFIG_KEY] = inboundCallId;
+        }
+        return config;
+    }
+    /** Finds the active agent identity whose phone number matches the dialed DID and Twilio provider. */
+    async resolveAgentIdentityByPhone(dialedNumber, providerId, contextUser) {
+        const normalized = (dialedNumber ?? '').trim();
+        if (!normalized) {
+            return null;
+        }
+        const rv = new RunView();
+        const result = await rv.RunView({
+            EntityName: AGENT_IDENTITY_ENTITY,
+            ExtraFilter: `IdentityType='${PHONE_IDENTITY_TYPE}' AND IdentityValue='${EscapeSQLString(normalized)}' AND ProviderID='${EscapeSQLString(providerId)}' AND IsActive=1`,
+            MaxRows: 1,
+            ResultType: 'entity_object',
+        }, contextUser);
+        if (!result.Success) {
+            LogError(`[Telephony][Twilio] agent-identity lookup failed: ${result.ErrorMessage}`);
+            return null;
+        }
+        return result.Results?.[0] ?? null;
+    }
+    /** Loads a specific agent identity by id (used by outbound PlaceCall), requiring it be active. */
+    async loadAgentIdentity(agentIdentityId, contextUser, provider) {
+        const entity = await provider.GetEntityObject(AGENT_IDENTITY_ENTITY, contextUser);
+        const loaded = await entity.Load(agentIdentityId);
+        if (!loaded || !entity.IsActive) {
+            return null;
+        }
+        return entity;
+    }
+}
+//# sourceMappingURL=TwilioTelephonyService.js.map