@memberjunction/ng-dashboards 6.2.0-edge.2 → 6.2.0-edge.3

package/dist/TelephonyOperations/telephony-operations-agent-context.d.ts

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+import { type AgentToolResult } from '../shared/agent-tool-validation';
+export type TimeRangeFilter = '24h' | '7d' | '30d' | 'all';
+export type ChannelFilter = 'all' | 'Phone' | 'Web' | 'Meeting';
+export declare const VALID_TIME_RANGES: readonly TimeRangeFilter[];
+export declare const VALID_CHANNELS: readonly ChannelFilter[];
+export interface ChannelMetrics {
+    Channel: 'Phone' | 'Web' | 'Meeting';
+    Count: number;
+    Percentage: number;
+}
+export interface DirectionMetrics {
+    Direction: 'Inbound' | 'Outbound' | 'Internal';
+    Count: number;
+    Percentage: number;
+}
+export interface CostByDay {
+    Date: string;
+    Cost: number;
+    Count: number;
+}
+export interface CostByNumber {
+    PhoneNumberID: string | null;
+    PhoneNumber: string;
+    Cost: number;
+    Count: number;
+}
+export interface LiveInteractionSummary {
+    ID: string;
+    Channel: 'Phone' | 'Web' | 'Meeting';
+    Direction: 'Inbound' | 'Outbound' | 'Internal';
+    Status: string;
+    RemoteAddress: string | null;
+    StartedAt: Date;
+    ElapsedSeconds: number;
+    ElapsedLabel: string;
+}
+export interface OperationsMetrics {
+    TotalVolume: number;
+    LiveCallsCount: number;
+    AnsweredCount: number;
+    AnswerRate: number;
+    AbandonedCount: number;
+    AbandonmentRate: number;
+    AverageHandleTimeSeconds: number;
+    AverageHandleTimeFormatted: string;
+    AverageSpeedToAnswerSeconds: number;
+    AverageSpeedToAnswerFormatted: string;
+    TransferCount: number;
+    EscalationCount: number;
+    TotalCost: number;
+    TotalCostFormatted: string;
+    VolumeByChannel: ChannelMetrics[];
+    VolumeByDirection: DirectionMetrics[];
+    CostByDay: CostByDay[];
+    CostByNumber: CostByNumber[];
+    LiveInteractions: LiveInteractionSummary[];
+}
+export interface InteractionRecordLike {
+    ID: string;
+    Channel: 'Meeting' | 'Phone' | 'Web' | string;
+    Direction: 'Inbound' | 'Internal' | 'Outbound' | string;
+    Status: 'Abandoned' | 'Active' | 'Ended' | 'Failed' | 'Queued' | string;
+    AgentSessionID: string | null;
+    RoomName: string | null;
+    PhoneNumberID: string | null;
+    RemoteAddress: string | null;
+    StartedAt: Date | string;
+    AnsweredAt: Date | string | null;
+    EndedAt: Date | string | null;
+    EndReason: string | null;
+    RecordingEnabled: boolean;
+    CostEstimate: number | null;
+}
+export interface InteractionEventRecordLike {
+    ID: string;
+    InteractionID: string;
+    EventType: 'Abandoned' | 'Accepted' | 'Answered' | 'Created' | 'Declined' | 'Ended' | 'Escalated' | 'Held' | 'Offered' | 'Queued' | 'RecordingStarted' | 'RecordingStopped' | 'Resumed' | 'Transferred' | string;
+    OccurredAt: Date | string;
+    ActorUserID: string | null;
+    ActorAgentID: string | null;
+    Details: string | null;
+}
+export interface PhoneNumberRecordLike {
+    ID: string;
+    PhoneNumber: string;
+    FriendlyName?: string | null;
+}
+export declare function FormatDuration(seconds: number): string;
+export declare function FormatCurrency(amount: number): string;
+export declare function ParseDate(val: Date | string | null | undefined): Date | null;
+export declare function CalculateOperationsMetrics(interactions: readonly InteractionRecordLike[], events: readonly InteractionEventRecordLike[], phoneNumbers: readonly PhoneNumberRecordLike[], now?: Date): OperationsMetrics;
+export declare function BuildTelephonyOperationsAgentContext(metrics: OperationsMetrics, timeRange: TimeRangeFilter, channelFilter: ChannelFilter): Record<string, unknown>;
+export declare function ValidateTimeRangeParam(raw: unknown): {
+    ok: true;
+    value: TimeRangeFilter;
+} | {
+    ok: false;
+    result: AgentToolResult;
+};
+export declare function ValidateChannelParam(raw: unknown): {
+    ok: true;
+    value: ChannelFilter;
+} | {
+    ok: false;
+    result: AgentToolResult;
+};
+//# sourceMappingURL=telephony-operations-agent-context.d.ts.map

package/dist/TelephonyOperations/telephony-operations-agent-context.d.ts.map

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package/dist/TelephonyOperations/telephony-operations-agent-context.js

@@ -0,0 +1,216 @@
+import { BoundNameList, ValidateEnumParam } from '../shared/agent-tool-validation';
+export const VALID_TIME_RANGES = ['24h', '7d', '30d', 'all'];
+export const VALID_CHANNELS = ['all', 'Phone', 'Web', 'Meeting'];
+export function FormatDuration(seconds) {
+    if (!Number.isFinite(seconds) || seconds <= 0) {
+        return '0s';
+    }
+    const rounded = Math.floor(seconds);
+    const mins = Math.floor(rounded / 60);
+    const secs = rounded % 60;
+    if (mins === 0) {
+        return `${secs}s`;
+    }
+    return `${mins}m ${secs.toString().padStart(2, '0')}s`;
+}
+export function FormatCurrency(amount) {
+    if (!Number.isFinite(amount) || amount <= 0) {
+        return '$0.00';
+    }
+    return new Intl.NumberFormat('en-US', {
+        style: 'currency',
+        currency: 'USD',
+        minimumFractionDigits: 2,
+        maximumFractionDigits: 2,
+    }).format(amount);
+}
+export function ParseDate(val) {
+    if (!val)
+        return null;
+    if (val instanceof Date)
+        return val;
+    const parsed = new Date(val);
+    return isNaN(parsed.getTime()) ? null : parsed;
+}
+export function CalculateOperationsMetrics(interactions, events, phoneNumbers, now = new Date()) {
+    const totalVolume = interactions.length;
+    const phoneNumberMap = new Map();
+    for (const pn of phoneNumbers) {
+        phoneNumberMap.set(pn.ID.toLowerCase(), pn.FriendlyName?.trim() || pn.PhoneNumber);
+    }
+    let answeredCount = 0;
+    let abandonedCount = 0;
+    let totalHandleTime = 0;
+    let completedHandledCount = 0;
+    let totalWaitTime = 0;
+    let speedToAnswerCount = 0;
+    let totalCost = 0;
+    const channelCounts = { Phone: 0, Web: 0, Meeting: 0 };
+    const directionCounts = { Inbound: 0, Outbound: 0, Internal: 0 };
+    const costByDayMap = new Map();
+    const costByNumberMap = new Map();
+    const liveInteractions = [];
+    // Group events by interaction id for quick checks
+    const eventsByInteraction = new Map();
+    let transferCount = 0;
+    let escalationCount = 0;
+    for (const evt of events) {
+        if (evt.EventType === 'Transferred')
+            transferCount++;
+        if (evt.EventType === 'Escalated')
+            escalationCount++;
+        const key = evt.InteractionID.toLowerCase();
+        const existing = eventsByInteraction.get(key);
+        if (existing) {
+            existing.push(evt);
+        }
+        else {
+            eventsByInteraction.set(key, [evt]);
+        }
+    }
+    for (const row of interactions) {
+        const started = ParseDate(row.StartedAt) ?? new Date();
+        const answered = ParseDate(row.AnsweredAt);
+        const ended = ParseDate(row.EndedAt);
+        const status = row.Status;
+        // Channel count
+        const ch = row.Channel || 'Phone';
+        if (ch in channelCounts) {
+            channelCounts[ch]++;
+        }
+        // Direction count
+        const dir = row.Direction || 'Inbound';
+        if (dir in directionCounts) {
+            directionCounts[dir]++;
+        }
+        // Cost accumulation
+        const cost = typeof row.CostEstimate === 'number' && Number.isFinite(row.CostEstimate) ? row.CostEstimate : 0;
+        totalCost += cost;
+        // Cost by day
+        const dayKey = started.toISOString().split('T')[0];
+        const dayEntry = costByDayMap.get(dayKey) ?? { cost: 0, count: 0 };
+        dayEntry.cost += cost;
+        dayEntry.count++;
+        costByDayMap.set(dayKey, dayEntry);
+        // Cost by number
+        const pnId = row.PhoneNumberID ? row.PhoneNumberID.toLowerCase() : null;
+        const pnLabel = pnId ? (phoneNumberMap.get(pnId) ?? row.RemoteAddress ?? 'Assigned Pool') : (row.RemoteAddress ?? 'Non-Phone');
+        const pnKey = pnId ?? pnLabel;
+        const numberEntry = costByNumberMap.get(pnKey) ?? { phoneNumber: pnLabel, cost: 0, count: 0 };
+        numberEntry.cost += cost;
+        numberEntry.count++;
+        costByNumberMap.set(pnKey, numberEntry);
+        // Live interactions
+        const isLive = (status === 'Active' || status === 'Queued') && ended === null;
+        if (isLive) {
+            const elapsed = Math.max(0, Math.floor((now.getTime() - started.getTime()) / 1000));
+            liveInteractions.push({
+                ID: row.ID,
+                Channel: ch,
+                Direction: dir,
+                Status: status,
+                RemoteAddress: row.RemoteAddress,
+                StartedAt: started,
+                ElapsedSeconds: elapsed,
+                ElapsedLabel: FormatDuration(elapsed),
+            });
+        }
+        // Answered check
+        const hasAnswerEvent = (eventsByInteraction.get(row.ID.toLowerCase()) ?? []).some((e) => e.EventType === 'Answered' || e.EventType === 'Accepted');
+        const isAnswered = answered !== null || hasAnswerEvent || status === 'Active' || status === 'Ended';
+        if (isAnswered) {
+            answeredCount++;
+        }
+        // Abandoned check
+        const isAbandoned = status === 'Abandoned' || (eventsByInteraction.get(row.ID.toLowerCase()) ?? []).some((e) => e.EventType === 'Abandoned');
+        if (isAbandoned) {
+            abandonedCount++;
+        }
+        // Handle time: for ended interactions
+        if (ended !== null) {
+            const effectiveStart = answered ?? started;
+            const durationSec = Math.max(0, Math.floor((ended.getTime() - effectiveStart.getTime()) / 1000));
+            totalHandleTime += durationSec;
+            completedHandledCount++;
+        }
+        // Speed to answer
+        if (answered !== null) {
+            const waitSec = Math.max(0, Math.floor((answered.getTime() - started.getTime()) / 1000));
+            totalWaitTime += waitSec;
+            speedToAnswerCount++;
+        }
+    }
+    const answerRate = totalVolume > 0 ? (answeredCount / totalVolume) * 100 : 0;
+    const abandonmentRate = totalVolume > 0 ? (abandonedCount / totalVolume) * 100 : 0;
+    const avgHandleTime = completedHandledCount > 0 ? totalHandleTime / completedHandledCount : 0;
+    const avgSpeedToAnswer = speedToAnswerCount > 0 ? totalWaitTime / speedToAnswerCount : 0;
+    const volumeByChannel = ['Phone', 'Web', 'Meeting'].map((channel) => ({
+        Channel: channel,
+        Count: channelCounts[channel],
+        Percentage: totalVolume > 0 ? Math.round((channelCounts[channel] / totalVolume) * 100) : 0,
+    }));
+    const volumeByDirection = ['Inbound', 'Outbound', 'Internal'].map((direction) => ({
+        Direction: direction,
+        Count: directionCounts[direction],
+        Percentage: totalVolume > 0 ? Math.round((directionCounts[direction] / totalVolume) * 100) : 0,
+    }));
+    const costByDay = Array.from(costByDayMap.entries())
+        .map(([date, data]) => ({ Date: date, Cost: data.cost, Count: data.count }))
+        .sort((a, b) => a.Date.localeCompare(b.Date));
+    const costByNumber = Array.from(costByNumberMap.entries())
+        .map(([id, data]) => ({
+        PhoneNumberID: id.includes('-') ? id : null,
+        PhoneNumber: data.phoneNumber,
+        Cost: data.cost,
+        Count: data.count,
+    }))
+        .sort((a, b) => b.Cost - a.Cost);
+    return {
+        TotalVolume: totalVolume,
+        LiveCallsCount: liveInteractions.length,
+        AnsweredCount: answeredCount,
+        AnswerRate: answerRate,
+        AbandonedCount: abandonedCount,
+        AbandonmentRate: abandonmentRate,
+        AverageHandleTimeSeconds: avgHandleTime,
+        AverageHandleTimeFormatted: FormatDuration(avgHandleTime),
+        AverageSpeedToAnswerSeconds: avgSpeedToAnswer,
+        AverageSpeedToAnswerFormatted: FormatDuration(avgSpeedToAnswer),
+        TransferCount: transferCount,
+        EscalationCount: escalationCount,
+        TotalCost: totalCost,
+        TotalCostFormatted: FormatCurrency(totalCost),
+        VolumeByChannel: volumeByChannel,
+        VolumeByDirection: volumeByDirection,
+        CostByDay: costByDay,
+        CostByNumber: costByNumber,
+        LiveInteractions: liveInteractions.sort((a, b) => b.ElapsedSeconds - a.ElapsedSeconds),
+    };
+}
+export function BuildTelephonyOperationsAgentContext(metrics, timeRange, channelFilter) {
+    return {
+        Surface: 'TelephonyOperationsDashboard',
+        TimeRange: timeRange,
+        ChannelFilter: channelFilter,
+        TotalVolume: metrics.TotalVolume,
+        LiveCallsCount: metrics.LiveCallsCount,
+        AnswerRatePercent: Math.round(metrics.AnswerRate * 10) / 10,
+        AbandonmentRatePercent: Math.round(metrics.AbandonmentRate * 10) / 10,
+        AverageHandleTime: metrics.AverageHandleTimeFormatted,
+        AverageSpeedToAnswer: metrics.AverageSpeedToAnswerFormatted,
+        TransferCount: metrics.TransferCount,
+        EscalationCount: metrics.EscalationCount,
+        TotalCostEstimate: metrics.TotalCostFormatted,
+        VolumeByChannel: metrics.VolumeByChannel.map((c) => `${c.Channel}: ${c.Count} (${c.Percentage}%)`),
+        VolumeByDirection: metrics.VolumeByDirection.map((d) => `${d.Direction}: ${d.Count} (${d.Percentage}%)`),
+        VisibleLiveCallAddresses: BoundNameList(metrics.LiveInteractions.map((i) => `${i.Channel} (${i.Direction}): ${i.RemoteAddress || i.ID} [${i.ElapsedLabel}]`)),
+        TopCostNumbers: BoundNameList(metrics.CostByNumber.map((n) => `${n.PhoneNumber}: $${n.Cost.toFixed(2)} (${n.Count} calls)`)),
+    };
+}
+export function ValidateTimeRangeParam(raw) {
+    return ValidateEnumParam(raw, VALID_TIME_RANGES, 'timeRange');
+}
+export function ValidateChannelParam(raw) {
+    return ValidateEnumParam(raw, VALID_CHANNELS, 'channel');
+}
+//# sourceMappingURL=telephony-operations-agent-context.js.map

package/dist/TelephonyOperations/telephony-operations-agent-context.js.map

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{ BoundNameList, ValidateEnumParam, type AgentToolResult } from '../shared/agent-tool-validation';\n\nexport type TimeRangeFilter = '24h' | '7d' | '30d' | 'all';\nexport type ChannelFilter = 'all' | 'Phone' | 'Web' | 'Meeting';\n\nexport const VALID_TIME_RANGES: readonly TimeRangeFilter[] = ['24h', '7d', '30d', 'all'] as const;\nexport const VALID_CHANNELS: readonly ChannelFilter[] = ['all', 'Phone', 'Web', 'Meeting'] as const;\n\nexport interface ChannelMetrics {\n  Channel: 'Phone' | 'Web' | 'Meeting';\n  Count: number;\n  Percentage: number;\n}\n\nexport interface DirectionMetrics {\n  Direction: 'Inbound' | 'Outbound' | 'Internal';\n  Count: number;\n  Percentage: number;\n}\n\nexport interface CostByDay {\n  Date: string;\n  Cost: number;\n  Count: number;\n}\n\nexport interface CostByNumber {\n  PhoneNumberID: string | null;\n  PhoneNumber: string;\n  Cost: number;\n  Count: number;\n}\n\nexport interface LiveInteractionSummary {\n  ID: string;\n  Channel: 'Phone' | 'Web' | 'Meeting';\n  Direction: 'Inbound' | 'Outbound' | 'Internal';\n  Status: string;\n  RemoteAddress: string | null;\n  StartedAt: Date;\n  ElapsedSeconds: number;\n  ElapsedLabel: string;\n}\n\nexport interface OperationsMetrics {\n  TotalVolume: number;\n  LiveCallsCount: number;\n  AnsweredCount: number;\n  AnswerRate: number;\n  AbandonedCount: number;\n  AbandonmentRate: number;\n  AverageHandleTimeSeconds: number;\n  AverageHandleTimeFormatted: string;\n  AverageSpeedToAnswerSeconds: number;\n  AverageSpeedToAnswerFormatted: string;\n  TransferCount: number;\n  EscalationCount: number;\n  TotalCost: number;\n  TotalCostFormatted: string;\n  VolumeByChannel: ChannelMetrics[];\n  VolumeByDirection: DirectionMetrics[];\n  CostByDay: CostByDay[];\n  CostByNumber: CostByNumber[];\n  LiveInteractions: LiveInteractionSummary[];\n}\n\nexport interface InteractionRecordLike {\n  ID: string;\n  Channel: 'Meeting' | 'Phone' | 'Web' | string;\n  Direction: 'Inbound' | 'Internal' | 'Outbound' | string;\n  Status: 'Abandoned' | 'Active' | 'Ended' | 'Failed' | 'Queued' | string;\n  AgentSessionID: string | null;\n  RoomName: string | null;\n  PhoneNumberID: string | null;\n  RemoteAddress: string | null;\n  StartedAt: Date | string;\n  AnsweredAt: Date | string | null;\n  EndedAt: Date | string | null;\n  EndReason: string | null;\n  RecordingEnabled: boolean;\n  CostEstimate: number | null;\n}\n\nexport interface InteractionEventRecordLike {\n  ID: string;\n  InteractionID: string;\n  EventType: 'Abandoned' | 'Accepted' | 'Answered' | 'Created' | 'Declined' | 'Ended' | 'Escalated' | 'Held' | 'Offered' | 'Queued' | 'RecordingStarted' | 'RecordingStopped' | 'Resumed' | 'Transferred' | string;\n  OccurredAt: Date | string;\n  ActorUserID: string | null;\n  ActorAgentID: string | null;\n  Details: string | null;\n}\n\nexport interface PhoneNumberRecordLike {\n  ID: string;\n  PhoneNumber: string;\n  FriendlyName?: string | null;\n}\n\nexport function FormatDuration(seconds: number): string {\n  if (!Number.isFinite(seconds) || seconds <= 0) {\n    return '0s';\n  }\n  const rounded = Math.floor(seconds);\n  const mins = Math.floor(rounded / 60);\n  const secs = rounded % 60;\n  if (mins === 0) {\n    return `${secs}s`;\n  }\n  return `${mins}m ${secs.toString().padStart(2, '0')}s`;\n}\n\nexport function FormatCurrency(amount: number): string {\n  if (!Number.isFinite(amount) || amount <= 0) {\n    return '$0.00';\n  }\n  return new Intl.NumberFormat('en-US', {\n    style: 'currency',\n    currency: 'USD',\n    minimumFractionDigits: 2,\n    maximumFractionDigits: 2,\n  }).format(amount);\n}\n\nexport function ParseDate(val: Date | string | null | undefined): Date | null {\n  if (!val) return null;\n  if (val instanceof Date) return val;\n  const parsed = new Date(val);\n  return isNaN(parsed.getTime()) ? null : parsed;\n}\n\nexport function CalculateOperationsMetrics(\n  interactions: readonly InteractionRecordLike[],\n  events: readonly InteractionEventRecordLike[],\n  phoneNumbers: readonly PhoneNumberRecordLike[],\n  now: Date = new Date(),\n): OperationsMetrics {\n  const totalVolume = interactions.length;\n  const phoneNumberMap = new Map<string, string>();\n  for (const pn of phoneNumbers) {\n    phoneNumberMap.set(pn.ID.toLowerCase(), pn.FriendlyName?.trim() || pn.PhoneNumber);\n  }\n\n  let answeredCount = 0;\n  let abandonedCount = 0;\n  let totalHandleTime = 0;\n  let completedHandledCount = 0;\n  let totalWaitTime = 0;\n  let speedToAnswerCount = 0;\n  let totalCost = 0;\n\n  const channelCounts: Record<'Phone' | 'Web' | 'Meeting', number> = { Phone: 0, Web: 0, Meeting: 0 };\n  const directionCounts: Record<'Inbound' | 'Outbound' | 'Internal', number> = { Inbound: 0, Outbound: 0, Internal: 0 };\n  const costByDayMap = new Map<string, { cost: number; count: number }>();\n  const costByNumberMap = new Map<string, { phoneNumber: string; cost: number; count: number }>();\n  const liveInteractions: LiveInteractionSummary[] = [];\n\n  // Group events by interaction id for quick checks\n  const eventsByInteraction = new Map<string, InteractionEventRecordLike[]>();\n  let transferCount = 0;\n  let escalationCount = 0;\n\n  for (const evt of events) {\n    if (evt.EventType === 'Transferred') transferCount++;\n    if (evt.EventType === 'Escalated') escalationCount++;\n\n    const key = evt.InteractionID.toLowerCase();\n    const existing = eventsByInteraction.get(key);\n    if (existing) {\n      existing.push(evt);\n    } else {\n      eventsByInteraction.set(key, [evt]);\n    }\n  }\n\n  for (const row of interactions) {\n    const started = ParseDate(row.StartedAt) ?? new Date();\n    const answered = ParseDate(row.AnsweredAt);\n    const ended = ParseDate(row.EndedAt);\n    const status = row.Status;\n\n    // Channel count\n    const ch = (row.Channel as 'Phone' | 'Web' | 'Meeting') || 'Phone';\n    if (ch in channelCounts) {\n      channelCounts[ch]++;\n    }\n\n    // Direction count\n    const dir = (row.Direction as 'Inbound' | 'Outbound' | 'Internal') || 'Inbound';\n    if (dir in directionCounts) {\n      directionCounts[dir]++;\n    }\n\n    // Cost accumulation\n    const cost = typeof row.CostEstimate === 'number' && Number.isFinite(row.CostEstimate) ? row.CostEstimate : 0;\n    totalCost += cost;\n\n    // Cost by day\n    const dayKey = started.toISOString().split('T')[0];\n    const dayEntry = costByDayMap.get(dayKey) ?? { cost: 0, count: 0 };\n    dayEntry.cost += cost;\n    dayEntry.count++;\n    costByDayMap.set(dayKey, dayEntry);\n\n    // Cost by number\n    const pnId = row.PhoneNumberID ? row.PhoneNumberID.toLowerCase() : null;\n    const pnLabel = pnId ? (phoneNumberMap.get(pnId) ?? row.RemoteAddress ?? 'Assigned Pool') : (row.RemoteAddress ?? 'Non-Phone');\n    const pnKey = pnId ?? pnLabel;\n    const numberEntry = costByNumberMap.get(pnKey) ?? { phoneNumber: pnLabel, cost: 0, count: 0 };\n    numberEntry.cost += cost;\n    numberEntry.count++;\n    costByNumberMap.set(pnKey, numberEntry);\n\n    // Live interactions\n    const isLive = (status === 'Active' || status === 'Queued') && ended === null;\n    if (isLive) {\n      const elapsed = Math.max(0, Math.floor((now.getTime() - started.getTime()) / 1000));\n      liveInteractions.push({\n        ID: row.ID,\n        Channel: ch,\n        Direction: dir,\n        Status: status,\n        RemoteAddress: row.RemoteAddress,\n        StartedAt: started,\n        ElapsedSeconds: elapsed,\n        ElapsedLabel: FormatDuration(elapsed),\n      });\n    }\n\n    // Answered check\n    const hasAnswerEvent = (eventsByInteraction.get(row.ID.toLowerCase()) ?? []).some(\n      (e) => e.EventType === 'Answered' || e.EventType === 'Accepted',\n    );\n    const isAnswered = answered !== null || hasAnswerEvent || status === 'Active' || status === 'Ended';\n    if (isAnswered) {\n      answeredCount++;\n    }\n\n    // Abandoned check\n    const isAbandoned = status === 'Abandoned' || (eventsByInteraction.get(row.ID.toLowerCase()) ?? []).some(\n      (e) => e.EventType === 'Abandoned',\n    );\n    if (isAbandoned) {\n      abandonedCount++;\n    }\n\n    // Handle time: for ended interactions\n    if (ended !== null) {\n      const effectiveStart = answered ?? started;\n      const durationSec = Math.max(0, Math.floor((ended.getTime() - effectiveStart.getTime()) / 1000));\n      totalHandleTime += durationSec;\n      completedHandledCount++;\n    }\n\n    // Speed to answer\n    if (answered !== null) {\n      const waitSec = Math.max(0, Math.floor((answered.getTime() - started.getTime()) / 1000));\n      totalWaitTime += waitSec;\n      speedToAnswerCount++;\n    }\n  }\n\n  const answerRate = totalVolume > 0 ? (answeredCount / totalVolume) * 100 : 0;\n  const abandonmentRate = totalVolume > 0 ? (abandonedCount / totalVolume) * 100 : 0;\n  const avgHandleTime = completedHandledCount > 0 ? totalHandleTime / completedHandledCount : 0;\n  const avgSpeedToAnswer = speedToAnswerCount > 0 ? totalWaitTime / speedToAnswerCount : 0;\n\n  const volumeByChannel: ChannelMetrics[] = (['Phone', 'Web', 'Meeting'] as const).map((channel) => ({\n    Channel: channel,\n    Count: channelCounts[channel],\n    Percentage: totalVolume > 0 ? Math.round((channelCounts[channel] / totalVolume) * 100) : 0,\n  }));\n\n  const volumeByDirection: DirectionMetrics[] = (['Inbound', 'Outbound', 'Internal'] as const).map((direction) => ({\n    Direction: direction,\n    Count: directionCounts[direction],\n    Percentage: totalVolume > 0 ? Math.round((directionCounts[direction] / totalVolume) * 100) : 0,\n  }));\n\n  const costByDay: CostByDay[] = Array.from(costByDayMap.entries())\n    .map(([date, data]) => ({ Date: date, Cost: data.cost, Count: data.count }))\n    .sort((a, b) => a.Date.localeCompare(b.Date));\n\n  const costByNumber: CostByNumber[] = Array.from(costByNumberMap.entries())\n    .map(([id, data]) => ({\n      PhoneNumberID: id.includes('-') ? id : null,\n      PhoneNumber: data.phoneNumber,\n      Cost: data.cost,\n      Count: data.count,\n    }))\n    .sort((a, b) => b.Cost - a.Cost);\n\n  return {\n    TotalVolume: totalVolume,\n    LiveCallsCount: liveInteractions.length,\n    AnsweredCount: answeredCount,\n    AnswerRate: answerRate,\n    AbandonedCount: abandonedCount,\n    AbandonmentRate: abandonmentRate,\n    AverageHandleTimeSeconds: avgHandleTime,\n    AverageHandleTimeFormatted: FormatDuration(avgHandleTime),\n    AverageSpeedToAnswerSeconds: avgSpeedToAnswer,\n    AverageSpeedToAnswerFormatted: FormatDuration(avgSpeedToAnswer),\n    TransferCount: transferCount,\n    EscalationCount: escalationCount,\n    TotalCost: totalCost,\n    TotalCostFormatted: FormatCurrency(totalCost),\n    VolumeByChannel: volumeByChannel,\n    VolumeByDirection: volumeByDirection,\n    CostByDay: costByDay,\n    CostByNumber: costByNumber,\n    LiveInteractions: liveInteractions.sort((a, b) => b.ElapsedSeconds - a.ElapsedSeconds),\n  };\n}\n\nexport function BuildTelephonyOperationsAgentContext(\n  metrics: OperationsMetrics,\n  timeRange: TimeRangeFilter,\n  channelFilter: ChannelFilter,\n): Record<string, unknown> {\n  return {\n    Surface: 'TelephonyOperationsDashboard',\n    TimeRange: timeRange,\n    ChannelFilter: channelFilter,\n    TotalVolume: metrics.TotalVolume,\n    LiveCallsCount: metrics.LiveCallsCount,\n    AnswerRatePercent: Math.round(metrics.AnswerRate * 10) / 10,\n    AbandonmentRatePercent: Math.round(metrics.AbandonmentRate * 10) / 10,\n    AverageHandleTime: metrics.AverageHandleTimeFormatted,\n    AverageSpeedToAnswer: metrics.AverageSpeedToAnswerFormatted,\n    TransferCount: metrics.TransferCount,\n    EscalationCount: metrics.EscalationCount,\n    TotalCostEstimate: metrics.TotalCostFormatted,\n    VolumeByChannel: metrics.VolumeByChannel.map((c) => `${c.Channel}: ${c.Count} (${c.Percentage}%)`),\n    VolumeByDirection: metrics.VolumeByDirection.map((d) => `${d.Direction}: ${d.Count} (${d.Percentage}%)`),\n    VisibleLiveCallAddresses: BoundNameList(\n      metrics.LiveInteractions.map((i) => `${i.Channel} (${i.Direction}): ${i.RemoteAddress || i.ID} [${i.ElapsedLabel}]`),\n    ),\n    TopCostNumbers: BoundNameList(\n      metrics.CostByNumber.map((n) => `${n.PhoneNumber}: $${n.Cost.toFixed(2)} (${n.Count} calls)`),\n    ),\n  };\n}\n\nexport function ValidateTimeRangeParam(raw: unknown): { ok: true; value: TimeRangeFilter } | { ok: false; result: AgentToolResult } {\n  return ValidateEnumParam(raw, VALID_TIME_RANGES, 'timeRange');\n}\n\nexport function ValidateChannelParam(raw: unknown): { ok: true; value: ChannelFilter } | { ok: false; result: AgentToolResult } {\n  return ValidateEnumParam(raw, VALID_CHANNELS, 'channel');\n}\n"]}

package/dist/TelephonyOperations/telephony-operations-dashboard.component.d.ts

@@ -0,0 +1,57 @@
+import { AfterViewInit, OnDestroy, OnInit } from '@angular/core';
+import { BaseResourceComponent } from '@memberjunction/ng-shared';
+import { ResourceData } from '@memberjunction/core-entities';
+import { type ChannelFilter, type InteractionEventRecordLike, type InteractionRecordLike, type OperationsMetrics, type PhoneNumberRecordLike, type TimeRangeFilter } from './telephony-operations-agent-context';
+import * as i0 from "@angular/core";
+/**
+ * TELEPHONY & INTERACTION OPERATIONS DASHBOARD
+ *
+ * An Explorer L3 dashboard providing operational analytics across phone calls, web realtime
+ * sessions, and multi-party meetings.
+ *
+ * Metrics computed from `MJ: Interactions`, `MJ: Interaction Events`, and `MJ: Phone Numbers`:
+ * - Volume by channel (Phone, Web, Meeting) and direction (Inbound, Outbound, Internal)
+ * - Answer rate and abandonment rate
+ * - Average handle time (AHT) and speed to answer (ASA)
+ * - Transfer and escalation volumes
+ * - Cost estimates by day and by phone number
+ * - Active live calls / sessions in real time
+ *
+ * Data is loaded in a single batched `RunViews` call and aggregated in memory.
+ */
+export declare class TelephonyOperationsDashboardComponent extends BaseResourceComponent implements OnInit, OnDestroy, AfterViewInit {
+    IsLoading: boolean;
+    ErrorMessage: string | null;
+    SelectedTimeRange: TimeRangeFilter;
+    SelectedChannelFilter: ChannelFilter;
+    SearchQuery: string;
+    RawInteractions: InteractionRecordLike[];
+    RawEvents: InteractionEventRecordLike[];
+    RawPhoneNumbers: PhoneNumberRecordLike[];
+    Metrics: OperationsMetrics;
+    private refreshTimer;
+    private readonly cdr;
+    GetResourceDisplayName(_data: ResourceData): Promise<string>;
+    GetResourceIconClass(_data: ResourceData): Promise<string>;
+    ngOnInit(): Promise<void>;
+    ngAfterViewInit(): void;
+    ngOnDestroy(): void;
+    LoadData(): Promise<void>;
+    SetTimeRange(range: TimeRangeFilter): void;
+    SetChannelFilter(channel: ChannelFilter): void;
+    OnSearchQueryChange(query: string): void;
+    get FilteredLiveInteractions(): OperationsMetrics['LiveInteractions'];
+    get FilteredRecentInteractions(): InteractionRecordLike[];
+    FormatCost(amount: number | null): string;
+    FormatTime(date: Date | string | null): string;
+    FormatDate(date: Date | string | null): string;
+    ComputeDuration(started: Date | string, ended: Date | string | null): string;
+    private get filteredRawInteractions();
+    private recalculateMetrics;
+    private getDateFilter;
+    private publishAgentContext;
+    private registerAgentClientTools;
+    static ɵfac: i0.ɵɵFactoryDeclaration<TelephonyOperationsDashboardComponent, never>;
+    static ɵcmp: i0.ɵɵComponentDeclaration<TelephonyOperationsDashboardComponent, "mj-telephony-operations-dashboard", never, {}, {}, never, never, false, never>;
+}
+//# sourceMappingURL=telephony-operations-dashboard.component.d.ts.map

package/dist/TelephonyOperations/telephony-operations-dashboard.component.d.ts.map

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