@livechat/customer-sdk 3.1.5 → 4.0.1

package/dist/customer-sdk.js

@@ -105,43 +105,125 @@
 
   var _ref = {},
     hasOwnProperty = _ref.hasOwnProperty;
+  /**
+   * returns true or false depending if the provided property is present inside the provided object
+   * @example
+   * hasOwn('a', { a: 1, b: 2 })
+   * // returns true
+   */
   function hasOwn(prop, obj) {
     return hasOwnProperty.call(obj, prop);
   }
 
+  /**
+   * returns a new array formed by applying a given callback function to each element of the array, and then flattening the result by one level
+   * @example
+   * const arr = [{ a: [1, 2] }, { a: [3, 4] }, { a: [5, 6] }]
+   * flatMap(el => el.a, arr)
+   * // returns [1, 2, 3, 4, 5, 6]
+   */
   function flatMap(iteratee, arr) {
     var _ref;
     return (_ref = []).concat.apply(_ref, arr.map(iteratee));
   }
 
-  var isArray = Array.isArray;
+  /**
+   * determines whether provided value is an array
+   * @example
+   * isArray([1, 2])
+   * // returns true
+   * isArray('hello')
+   * // returns false
+   */
+  function isArray(arr) {
+    return Array.isArray(arr);
+  }
 
+  /**
+   * returns true or false depending if the provided value is an object
+   * @example
+   * isObject({ a: 1 })
+   * // returns true
+   * isObject([1, 2])
+   * // returns false
+   */
   // eslint-disable-next-line @typescript-eslint/ban-types
   function isObject(obj) {
     return typeof obj === 'object' && obj !== null && !isArray(obj);
   }
 
+  /**
+   * returns an array of the provided object keys
+   * @example
+   * keys({ a: 1, b: 2, c: 3 })
+   * // returns ['a', 'b', 'c']
+   */
+  function keys(obj) {
+    if ('keys' in Object && typeof Object.keys === 'function') {
+      return Object.keys(obj);
+    }
+    var keysArray = [];
+    for (var property in obj) {
+      if (Object.prototype.hasOwnProperty.call(obj, property)) {
+        keysArray.push(property);
+      }
+    }
+    return keysArray;
+  }
+
+  /**
+   * maps values of the provided object
+   * @example
+   * mapValues(val => val.toUpperCase(), { a: 'foo', b: 'bar' })
+   * // returns { a: 'FOO', b: 'BAR' }
+   */
   function mapValues(mapper, obj) {
-    return Object.keys(obj).reduce(function (acc, key) {
+    return keys(obj).reduce(function (acc, key) {
       acc[key] = mapper(obj[key]);
       return acc;
     }, {});
   }
 
+  /**
+   * returns the provided value
+   * @example
+   * identity('hello')
+   * // returns 'hello'
+   */
   function identity(value) {
     return value;
   }
 
+  /**
+   * generates a random id
+   * @example
+   * generateRandomId()
+   * // returns 'd1rjknhhch8'
+   */
   function generateRandomId() {
     return Math.random().toString(36).substring(2);
   }
 
+  /**
+   * generates an unique id based on the provided object keys
+   * @example
+   * generateUniqueId({ xuvarw8cao: 1, b837g2nba1d: 2 })
+   * // returns 'd1rjknhhch8'
+   */
   function generateUniqueId(map) {
     var id = generateRandomId();
     return hasOwn(id, map) ? generateUniqueId(map) : id;
   }
 
-  // based on https://github.com/developit/dlv/blob/d7ec976d12665f1c25dec2acf955dfc2e8757a9c/index.js
+  /**
+   * returns the value from the specififed path from the provided object
+   * @example
+   * const obj = { a: { b: [1, 2, 3] } }
+   * get('a.b.1', obj)
+   * // returns 2
+   * get(['a', 'b', '1'], obj)
+   * // returns 2
+   */
   function get(propPath, obj) {
     var arrPath = typeof propPath === 'string' ? propPath.split('.') : propPath;
     var pathPartIndex = 0;
@@ -152,14 +234,30 @@
     return result;
   }
 
+  /**
+   * returns true or false depending if the provided value is present inside the provided array or string
+   * @example
+   * includes('a', ['a', 'b', 'c'])
+   * // returns true
+   * includes('d', 'abc')
+   * // returns false
+   */
+
   function includes(value, arrOrStr) {
     return arrOrStr.indexOf(value) !== -1;
   }
 
-  function isEmpty(collection) {
-    return (isArray(collection) ? collection : Object.keys(collection)).length === 0;
-  }
-
+  /**
+   * constructs an object from the provided array of objects, grouped by the value of the specified key
+   * @example
+   * const arr = [
+   * 	{ a: 'foo', b: 'bar' },
+   * 	{ a: 'foo', b: 'baz' },
+   * 	{ a: 'test', b: 'bab' },
+   * ]
+   * keyBy('a', arr)
+   * // returns { foo: { a: 'foo', b: 'baz' }, test: { a: 'test', b: 'bab' } }
+   */
   function keyBy(prop, arr) {
     return arr.reduce(function (acc, el) {
       acc[el[prop]] = el;
@@ -167,20 +265,47 @@
     }, {});
   }
 
-  // TODO: this  should return `T | undefined` to match native behavior
+  /**
+   * returns the last element of the provided array or undefined when array is empty
+   * @example
+   * last([1, 2, 3])
+   * // returns 3
+   */
   function last(arr) {
-    return arr.length > 0 ? arr[arr.length - 1] : null;
+    return arr.length > 0 ? arr[arr.length - 1] : undefined;
   }
 
+  /**
+   * does literally nothing
+   * @example
+   * somethingAsyncAndDangerous().catch(noop)
+   */
   // eslint-disable-next-line @typescript-eslint/no-empty-function
   function noop() {}
 
+  /**
+   * returns an array of values of the provided object
+   * @example
+   * values({ a: 1, b: 2, c: 3 })
+   * // returns [1, 2, 3]
+   */
   function values(obj) {
-    return Object.keys(obj).map(function (key) {
+    return keys(obj).map(function (key) {
       return obj[key];
     });
   }
 
+  /**
+   * sorts values of the provided object or array based on the provided mapping function or the provided prop string
+   * @example
+   * const obj = {
+   * 	a: { chats: 1 },
+   * 	b: { chats: 3 },
+   * 	c: { chats: 2 },
+   * }
+   * numericSortBy(el => el.chats * -1, obj)
+   * // returns [{ chats: 3 }, { chats: 2 }, { chats: 1 }]
+   */
   function numericSortBy(propOrMapper, collection) {
     var mapper = typeof propOrMapper === 'function' ? propOrMapper : function (element) {
       return get(propOrMapper, element);
@@ -190,13 +315,25 @@
     });
   }
 
-  function pick(props, obj) {
-    return props.reduce(function (acc, prop) {
+  /**
+   * picks specified properties from the object
+   * @example
+   * pick(['b'], { a: 1, b: 2 })
+   * // returns { b: 2 }
+   */
+  function pick(keys, obj) {
+    return keys.reduce(function (acc, prop) {
       acc[prop] = obj[prop];
       return acc;
     }, {});
   }
 
+  /**
+   * picks specified props only if they exist on the provided object
+   * @example
+   * pickOwn(['b'], { a: 1, b: 2 })
+   * // returns { b: 2 }
+   */
   function pickOwn(props, obj) {
     return props.reduce(function (acc, prop) {
       if (hasOwn(prop, obj)) {
@@ -206,19 +343,41 @@
     }, {});
   }
 
-  var toPairs = function toPairs(obj) {
-    return Object.keys(obj).map(function (key) {
+  /**
+   * returns an array of derived from the provided object key-value tuples
+   * @example
+   * toPairs({ a: 1, b: 2 })
+   * // returns [['a', 1], ['b', 2]]
+   */
+  function toPairs(obj) {
+    return keys(obj).map(function (key) {
       return [key, obj[key]];
     });
-  };
+  }
 
-  var stringCompare = function stringCompare(strA, strB) {
+  /**
+   * returns 0 for matching strings
+   * return -1 for string with lower char code at some position
+   * return 1 for string with greater char code at some position
+   * @example
+   * stringCompare('abc', 'abc')
+   * // returns 0
+   * stringCompare('abc', 'abd')
+   * // returns -1
+   */
+  function stringCompare(strA, strB) {
     if (strA === strB) {
       return 0;
     }
     return strA < strB ? -1 : 1;
-  };
+  }
 
+  /**
+   * returns an array with all the duplicates from the provided array removed based on the iteratee function
+   * @example
+   * uniqBy(el => el.toString(), [1, '1', 2, '3', 3])
+   * // returns [1, 2, '3']
+   */
   function uniqBy(iteratee, arr) {
     // with polyfills this could be just: return Array.from(new Set(arr.map(iteratee)))
     var seen = [];
@@ -309,25 +468,18 @@
     });
   }
 
-  function getRoot() {
-    return new Promise(function (resolve) {
-      var next = function next() {
-        if (!document.body) {
-          setTimeout(next, 100);
-          return;
-        }
-        resolve(document.body);
-      };
-      next();
-    });
-  }
-
-  function removeNode(node) {
-    var parentNode = node.parentNode;
-    if (parentNode) {
-      parentNode.removeChild(node);
-    }
-  }
+  var ACCOUNTS_URL = "https://accounts.livechatinc.com";
+  var buildPath = function buildPath(_ref) {
+    var uniqueGroups = _ref.uniqueGroups,
+      organizationId = _ref.organizationId,
+      groupId = _ref.groupId;
+    return "" + (uniqueGroups ? "/v2/customer/" + organizationId + "/" + groupId + "/token" : '/v2/customer/token');
+  };
+  var buildRequestUrl = function buildRequestUrl(config, env) {
+    var url = env === 'production' ? ACCOUNTS_URL : ACCOUNTS_URL.replace('accounts.', "accounts." + env + ".");
+    var path = buildPath(config);
+    return "" + url + path;
+  };
 
   var createError = function createError(_ref) {
     var code = _ref.code,
@@ -337,7 +489,7 @@
     return err;
   };
 
-  var parseTokenResponse = function parseTokenResponse(token, licenseId) {
+  var parseTokenResponse = function parseTokenResponse(token, organizationId) {
     if ('identity_exception' in token) {
       throw createError({
         code: 'SSO_IDENTITY_EXCEPTION',
@@ -356,119 +508,33 @@
       expiresIn: token.expires_in * 1000,
       tokenType: token.token_type,
       creationDate: Date.now(),
-      licenseId: licenseId
-    };
-  };
-
-  var ACCOUNTS_URL = "https://accounts.livechatinc.com";
-  var buildPath = function buildPath(_ref) {
-    var uniqueGroups = _ref.uniqueGroups,
-      licenseId = _ref.licenseId,
-      groupId = _ref.groupId;
-    return (uniqueGroups ? "/licence/g" + licenseId + "_" + groupId : '') + "/customer";
-  };
-  var buildRequestUrl = function buildRequestUrl(config, env) {
-    var url = env === 'production' ? ACCOUNTS_URL : ACCOUNTS_URL.replace('accounts.', "accounts." + env + ".");
-    var path = buildPath(config);
-    return "" + url + path;
-  };
-
-  var POST_MESSAGE_ORIGIN = 'https://accounts.livechatinc.com';
-  var CUSTOMER_AUTH_FOOTPRINT = '@livechat/customer-auth';
-  var getPostMessageOrigin = function getPostMessageOrigin(env) {
-    return env === 'production' ? POST_MESSAGE_ORIGIN : POST_MESSAGE_ORIGIN.replace('accounts.', "accounts." + env + ".");
-  };
-  var buildParams = function buildParams(_ref, redirectUri) {
-    var clientId = _ref.clientId,
-      licenseId = _ref.licenseId;
-    return {
-      license_id: String(licenseId),
-      flow: 'button',
-      response_type: 'token',
-      client_id: clientId,
-      redirect_uri: redirectUri,
-      post_message_uri: redirectUri,
-      state: CUSTOMER_AUTH_FOOTPRINT
+      organizationId: organizationId
     };
   };
-  var buildIframe = function buildIframe(config, env) {
-    var redirectUri = getOrigin(String(window.location)) + window.location.pathname;
-    var params = buildParams(config, redirectUri);
-    var iframe = document.createElement('iframe');
-    iframe.style.display = 'none';
-    iframe.setAttribute('src', buildRequestUrl(config, env) + "?" + buildQueryString(params));
-    return iframe;
-  };
-  var isTokenResponse = function isTokenResponse(data) {
-    return data && data.state === CUSTOMER_AUTH_FOOTPRINT;
-  };
-  function fetchUsingIframe(config, env) {
-    var licenseId = config.licenseId;
-    var postMessageOrigin = getPostMessageOrigin(env);
-    return new Promise(function (resolve, reject) {
-      var iframe = buildIframe(config, env);
-      var cleanup = function cleanup() {
-        removeNode(iframe);
-        // eslint-disable-next-line no-use-before-define
-        window.removeEventListener('message', listener, false);
-      };
-      var timeoutId = setTimeout(function () {
-        cleanup();
-        reject(createError({
-          message: 'Request timed out.',
-          code: 'REQUEST_TIMEOUT'
-        }));
-      }, 15 * 1000);
-      var listener = function listener(_ref2) {
-        var origin = _ref2.origin,
-          data = _ref2.data;
-        if (origin !== postMessageOrigin) {
-          return;
-        }
-        if (!isTokenResponse(data)) {
-          return;
-        }
-        clearTimeout(timeoutId);
-        cleanup();
-        try {
-          resolve(parseTokenResponse(data, licenseId));
-        } catch (err) {
-          reject(err);
-        }
-      };
-      window.addEventListener('message', listener, false);
-      getRoot().then(function (body) {
-        body.appendChild(iframe);
-      });
-    });
-  }
 
   var fetchToken = function fetchToken(config, env) {
-    if (config.uniqueGroups) {
-      return fetchUsingIframe(config, env);
-    }
-    return unfetch(buildRequestUrl(config, env) + "/token", {
+    return unfetch("" + buildRequestUrl(config, env), {
       method: 'POST',
       credentials: 'include',
       body: JSON.stringify({
         response_type: 'token',
         grant_type: 'cookie',
         client_id: config.clientId,
-        license_id: config.licenseId,
+        organization_id: config.organizationId,
         redirect_uri: getOrigin(String(window.location)) + window.location.pathname
       })
     }).then(function (res) {
       return res.json();
     }).then(function (token) {
-      return parseTokenResponse(token, config.licenseId);
+      return parseTokenResponse(token, config.organizationId);
     });
   };
 
   var validateConfig = function validateConfig(_ref) {
-    var licenseId = _ref.licenseId,
+    var organizationId = _ref.organizationId,
       clientId = _ref.clientId;
-    if (typeof licenseId !== 'number' || typeof clientId !== 'string') {
-      throw new Error('You need to pass valid configuration object: { licenseId, clientId }.');
+    if (typeof organizationId !== 'string' || typeof clientId !== 'string') {
+      throw new Error('You need to pass valid configuration object: { organizationId, clientId }.');
     }
   };
 
@@ -477,25 +543,39 @@
       expiresIn = _ref.expiresIn;
     return Date.now() >= creationDate + expiresIn;
   };
-  var createAuth = function createAuth(config, env) {
+  var createAuth = function createAuth(config, licenseId, env) {
     validateConfig(config);
-    var cacheKey = "" + "@@lc_auth_token:" + config.licenseId + (config.uniqueGroups ? ":" + config.groupId : '');
+    var tokenStoragePrefix = config.tokenStoragePrefix || "@@lc_auth_token:";
+    var oldCacheKey = "" + tokenStoragePrefix + licenseId + (config.uniqueGroups ? ":" + config.groupId : '');
+    var newCacheKey = "" + tokenStoragePrefix + config.organizationId + (config.uniqueGroups ? ":" + config.groupId : '');
     var pendingTokenRequest = null;
     var cachedToken = null;
-    var retrievingToken = storage.getItem(cacheKey).then(function (token) {
+    var retrievingToken = storage.getItem(oldCacheKey).then(function (token) {
       if (retrievingToken === null) {
         return;
       }
       retrievingToken = null;
       if (!token) {
+        storage.removeItem(oldCacheKey).then(function () {
+          return storage.getItem(newCacheKey).then(function (newKeyToken) {
+            if (!newKeyToken) {
+              return;
+            }
+            cachedToken = JSON.parse(newKeyToken);
+          });
+        });
         return;
       }
-      cachedToken = JSON.parse(token);
+      storage.setItem(newCacheKey, token).then(function () {
+        storage.removeItem(oldCacheKey).then(function () {
+          cachedToken = JSON.parse(token);
+        });
+      });
     });
     var getFreshToken = function getFreshToken() {
       pendingTokenRequest = fetchToken(config, env).then(function (token) {
         pendingTokenRequest = null;
-        storage.setItem(cacheKey, JSON.stringify(token));
+        storage.setItem(newCacheKey, JSON.stringify(token));
         cachedToken = token;
         return token;
       }, function (err) {
@@ -525,7 +605,7 @@
     var invalidate = function invalidate() {
       cachedToken = null;
       retrievingToken = null;
-      return storage.removeItem(cacheKey);
+      return storage.removeItem(newCacheKey);
     };
     return {
       getFreshToken: getFreshToken,
@@ -1094,13 +1174,62 @@
     return sideEffectsMiddleware;
   };
 
-  function deferred() {
-    var def = {};
-    def.promise = new Promise(function (resolve, reject) {
-      def.resolve = resolve;
-      def.reject = reject;
+  var createBackoff = function createBackoff(_ref) {
+    var _ref$min = _ref.min,
+      min = _ref$min === void 0 ? 1000 : _ref$min,
+      _ref$max = _ref.max,
+      max = _ref$max === void 0 ? 5000 : _ref$max,
+      _ref$jitter = _ref.jitter,
+      jitter = _ref$jitter === void 0 ? 0.5 : _ref$jitter;
+    var attempts = 0;
+    return {
+      duration: function duration() {
+        var ms = min * Math.pow(2, attempts++);
+        if (jitter) {
+          var rand = Math.random();
+          var deviation = Math.floor(rand * jitter * ms);
+          ms = (Math.floor(rand * 10) & 1) === 0 ? ms - deviation : ms + deviation;
+        }
+        return Math.min(ms, max) | 0;
+      },
+      reset: function reset() {
+        attempts = 0;
+      }
+    };
+  };
+
+  /**
+   * promiseTry allows us to move success / error handling to be promise based so we will handle both synchronous and asynchronous execution failures and success properly.
+   * @param anyFunction - function to be called
+   * @returns promise that resolves to the return value of the function
+   * @example
+   * const promise = promiseTry(() => 1)
+   * promise.then(value => console.log(value)) // 1
+   */
+
+  function promiseTry(anyFunction) {
+    return new Promise(function (resolve) {
+      resolve(anyFunction());
+    });
+  }
+
+  /**
+   * Creates a deferred object that can be resolved or rejected later.
+   * @returns A deferred object with a promise and resolve and reject functions.
+   * @example
+   * const def = promiseDeferred()
+   * const promise = def.promise
+   * def.resolve(1)
+   * return promise.then(res => console.log(res)) // 1
+   */
+
+  function promiseDeferred() {
+    var deferred = {};
+    deferred.promise = new Promise(function (resolve, reject) {
+      deferred.resolve = resolve;
+      deferred.reject = reject;
     });
-    return def;
+    return deferred;
   }
 
   var createReducer = function createReducer(initialState, reducersMap) {
@@ -1121,9 +1250,26 @@
   var PAUSED = 'paused';
   var RECONNECTING = 'reconnecting';
 
+  var connectionStatuses = /*#__PURE__*/Object.freeze({
+    __proto__: null,
+    CONNECTED: CONNECTED,
+    DESTROYED: DESTROYED,
+    DISCONNECTED: DISCONNECTED,
+    PAUSED: PAUSED,
+    RECONNECTING: RECONNECTING
+  });
+
   var AGENT = 'agent';
   var CUSTOMER = 'customer';
 
+  var userTypes = /*#__PURE__*/Object.freeze({
+    __proto__: null,
+    AGENT: AGENT,
+    CUSTOMER: CUSTOMER
+  });
+
+  var LIVECHAT_ORGANIZATION_ID = 'feaf6c0e-9f43-48ff-9ad0-8e24e0350932';
+
   var getAllRequests = function getAllRequests(state) {
     return state.requests;
   };
@@ -1147,9 +1293,9 @@
     return getConnectionStatus(state) === DESTROYED;
   };
   var getEnvPart = function getEnvPart(_ref) {
-    var licenseId = _ref.licenseId,
+    var organizationId = _ref.organizationId,
       env = _ref.env;
-    if (licenseId === 1520) {
+    if (organizationId === LIVECHAT_ORGANIZATION_ID) {
       return '.staging';
     }
     if (env === 'production') {
@@ -1163,12 +1309,12 @@
     return "https://api" + regionPart + getEnvPart(state) + ".livechatinc.com";
   };
   var getServerUrl = function getServerUrl(state) {
-    return getApiOrigin(state) + "/v3.3/customer";
+    return getApiOrigin(state) + "/v3.5/customer";
   };
   var createInitialState = function createInitialState(initialStateData) {
     var _initialStateData$app = initialStateData.application,
       application = _initialStateData$app === void 0 ? {} : _initialStateData$app,
-      licenseId = initialStateData.licenseId,
+      organizationId = initialStateData.organizationId,
       _initialStateData$gro = initialStateData.groupId,
       groupId = _initialStateData$gro === void 0 ? null : _initialStateData$gro,
       env = initialStateData.env,
@@ -1185,9 +1331,9 @@
     return {
       application: _extends({}, application, {
         name: "customer_sdk",
-        version: "3.1.5"
+        version: "4.0.1"
       }),
-      licenseId: licenseId,
+      organizationId: organizationId,
       env: env,
       groupId: groupId,
       chats: {},
@@ -1305,9 +1451,12 @@
   }
 
   var ACCESS_TOKEN_EXPIRED = 'access_token_expired';
+  var CONNECTION_TIMEOUT = 'connection_timeout';
   var CUSTOMER_BANNED = 'customer_banned';
   // customer tried reconnecting too many times after they received too_many_connections error
   var CUSTOMER_TEMPORARILY_BLOCKED = 'customer_temporarily_blocked';
+  var INACTIVITY_TIMEOUT = 'inactivity_timeout';
+  var INTERNAL_ERROR = 'internal_error';
   var LICENSE_EXPIRED = 'license_expired';
   var LICENSE_NOT_FOUND = 'license_not_found';
   var MISDIRECTED_CONNECTION$1 = 'misdirected_connection';
@@ -1321,6 +1470,27 @@
   // the limit of unauthorized connections is per IP
   var TOO_MANY_UNAUTHORIZED_CONNECTIONS = 'too_many_unauthorized_connections';
   var UNSUPPORTED_VERSION = 'unsupported_version';
+  // introduced in 3.5 meaning the customer was logged out by the server
+  var LOGGED_OUT_REMOTELY = 'logged_out_remotely';
+
+  var serverDisconnectionReasons = /*#__PURE__*/Object.freeze({
+    __proto__: null,
+    ACCESS_TOKEN_EXPIRED: ACCESS_TOKEN_EXPIRED,
+    CONNECTION_TIMEOUT: CONNECTION_TIMEOUT,
+    CUSTOMER_BANNED: CUSTOMER_BANNED,
+    CUSTOMER_TEMPORARILY_BLOCKED: CUSTOMER_TEMPORARILY_BLOCKED,
+    INACTIVITY_TIMEOUT: INACTIVITY_TIMEOUT,
+    INTERNAL_ERROR: INTERNAL_ERROR,
+    LICENSE_EXPIRED: LICENSE_EXPIRED,
+    LICENSE_NOT_FOUND: LICENSE_NOT_FOUND,
+    MISDIRECTED_CONNECTION: MISDIRECTED_CONNECTION$1,
+    PRODUCT_VERSION_CHANGED: PRODUCT_VERSION_CHANGED,
+    SERVICE_TEMPORARILY_UNAVAILABLE: SERVICE_TEMPORARILY_UNAVAILABLE$1,
+    TOO_MANY_CONNECTIONS: TOO_MANY_CONNECTIONS,
+    TOO_MANY_UNAUTHORIZED_CONNECTIONS: TOO_MANY_UNAUTHORIZED_CONNECTIONS,
+    UNSUPPORTED_VERSION: UNSUPPORTED_VERSION,
+    LOGGED_OUT_REMOTELY: LOGGED_OUT_REMOTELY
+  });
 
   var CHAT_DEACTIVATED = 'chat_deactivated';
   var CHAT_PROPERTIES_DELETED = 'chat_properties_deleted';
@@ -1336,6 +1506,7 @@
   var EVENTS_MARKED_AS_SEEN = 'events_marked_as_seen';
   var GREETING_ACCEPTED = 'greeting_accepted';
   var GREETING_CANCELED = 'greeting_canceled';
+  var GROUPS_STATUS_UPDATED = 'groups_status_updated';
   var INCOMING_CHAT = 'incoming_chat';
   var INCOMING_EVENT = 'incoming_event';
   var INCOMING_GREETING = 'incoming_greeting';
@@ -1364,6 +1535,7 @@
     EVENTS_MARKED_AS_SEEN: EVENTS_MARKED_AS_SEEN,
     GREETING_ACCEPTED: GREETING_ACCEPTED,
     GREETING_CANCELED: GREETING_CANCELED,
+    GROUPS_STATUS_UPDATED: GROUPS_STATUS_UPDATED,
     INCOMING_CHAT: INCOMING_CHAT,
     INCOMING_EVENT: INCOMING_EVENT,
     INCOMING_GREETING: INCOMING_GREETING,
@@ -1385,6 +1557,17 @@
   var SYSTEM_MESSAGE = 'system_message';
   var CUSTOM = 'custom';
 
+  var eventTypes = /*#__PURE__*/Object.freeze({
+    __proto__: null,
+    FILE: FILE,
+    FORM: FORM,
+    FILLED_FORM: FILLED_FORM,
+    MESSAGE: MESSAGE,
+    RICH_MESSAGE: RICH_MESSAGE,
+    SYSTEM_MESSAGE: SYSTEM_MESSAGE,
+    CUSTOM: CUSTOM
+  });
+
   var createEventBase = function createEventBase(event) {
     var base = {};
     if (typeof event.customId === 'string') {
@@ -1641,10 +1824,10 @@
   // TODO: this thing is not really well typed and should be improved
   var sendRequestAction = function sendRequestAction(store, action) {
     action.payload.id = generateUniqueId(store.getState().requests);
-    var _deferred = deferred(),
-      resolve = _deferred.resolve,
-      reject = _deferred.reject,
-      promise = _deferred.promise;
+    var _promiseDeferred = promiseDeferred(),
+      resolve = _promiseDeferred.resolve,
+      reject = _promiseDeferred.reject,
+      promise = _promiseDeferred.promise;
     action.payload.promise = promise;
     action.payload.resolve = resolve;
     action.payload.reject = reject;
@@ -1652,59 +1835,89 @@
     return promise;
   };
 
-  var promiseTry = (function (fn) {
-    return new Promise(function (resolve) {
-      resolve(fn());
-    });
-  });
-
-  var createBackoff = function createBackoff(_ref) {
-    var _ref$min = _ref.min,
-      min = _ref$min === void 0 ? 1000 : _ref$min,
-      _ref$max = _ref.max,
-      max = _ref$max === void 0 ? 5000 : _ref$max,
-      _ref$jitter = _ref.jitter,
-      jitter = _ref$jitter === void 0 ? 0.5 : _ref$jitter;
-    var attempts = 0;
-    return {
-      duration: function duration() {
-        var ms = min * Math.pow(2, attempts++);
-        if (jitter) {
-          var rand = Math.random();
-          var deviation = Math.floor(rand * jitter * ms);
-          ms = (Math.floor(rand * 10) & 1) === 0 ? ms - deviation : ms + deviation;
-        }
-        return Math.min(ms, max) | 0;
-      },
-      reset: function reset() {
-        attempts = 0;
-      }
-    };
-  };
-
   var AUTHENTICATION = 'AUTHENTICATION';
+  var AUTHORIZATION = 'AUTHORIZATION';
+  var CHAT_ALREADY_ACTIVE = 'CHAT_ALREADY_ACTIVE';
+  var CHAT_LIMIT_REACHED = 'CHAT_LIMIT_REACHED';
   var CUSTOMER_BANNED$1 = 'CUSTOMER_BANNED';
+  var CUSTOMER_SESSION_FIELDS_LIMIT_REACHED = 'CUSTOMER_SESSION_FIELDS_LIMIT_REACHED';
+  var ENTITY_TOO_LARGE = 'ENTITY_TOO_LARGE';
+  var GREETING_NOT_FOUND = 'GREETING_NOT_FOUND';
+  var GROUP_OFFLINE = 'GROUP_OFFLINE';
+  var GROUPS_OFFLINE = 'GROUPS_OFFLINE';
+  var GROUP_NOT_FOUND = 'GROUP_NOT_FOUND';
+  var GROUP_UNAVAILABLE = 'GROUP_UNAVAILABLE';
+  var INTERNAL = 'INTERNAL';
+  var LICENSE_EXPIRED$1 = 'LICENSE_EXPIRED';
+  // actually this can happen only when using REST
+  var MISDIRECTED_REQUEST = 'MISDIRECTED_REQUEST';
+  var PENDING_REQUESTS_LIMIT_REACHED = 'PENDING_REQUESTS_LIMIT_REACHED';
+  var REQUEST_TIMEOUT$1 = 'REQUEST_TIMEOUT';
+  var SERVICE_UNAVAILABLE = 'SERVICE_UNAVAILABLE';
+  var UNSUPPORTED_VERSION$1 = 'UNSUPPORTED_VERSION';
   var USERS_LIMIT_REACHED = 'USERS_LIMIT_REACHED';
+  var VALIDATION = 'VALIDATION';
   var WRONG_PRODUCT_VERSION = 'WRONG_PRODUCT_VERSION';
 
-  var getSideStorageKey = function getSideStorageKey(store) {
+  var serverErrorCodes = /*#__PURE__*/Object.freeze({
+    __proto__: null,
+    AUTHENTICATION: AUTHENTICATION,
+    AUTHORIZATION: AUTHORIZATION,
+    CHAT_ALREADY_ACTIVE: CHAT_ALREADY_ACTIVE,
+    CHAT_LIMIT_REACHED: CHAT_LIMIT_REACHED,
+    CUSTOMER_BANNED: CUSTOMER_BANNED$1,
+    CUSTOMER_SESSION_FIELDS_LIMIT_REACHED: CUSTOMER_SESSION_FIELDS_LIMIT_REACHED,
+    ENTITY_TOO_LARGE: ENTITY_TOO_LARGE,
+    GREETING_NOT_FOUND: GREETING_NOT_FOUND,
+    GROUP_OFFLINE: GROUP_OFFLINE,
+    GROUPS_OFFLINE: GROUPS_OFFLINE,
+    GROUP_NOT_FOUND: GROUP_NOT_FOUND,
+    GROUP_UNAVAILABLE: GROUP_UNAVAILABLE,
+    INTERNAL: INTERNAL,
+    LICENSE_EXPIRED: LICENSE_EXPIRED$1,
+    MISDIRECTED_REQUEST: MISDIRECTED_REQUEST,
+    PENDING_REQUESTS_LIMIT_REACHED: PENDING_REQUESTS_LIMIT_REACHED,
+    REQUEST_TIMEOUT: REQUEST_TIMEOUT$1,
+    SERVICE_UNAVAILABLE: SERVICE_UNAVAILABLE,
+    UNSUPPORTED_VERSION: UNSUPPORTED_VERSION$1,
+    USERS_LIMIT_REACHED: USERS_LIMIT_REACHED,
+    VALIDATION: VALIDATION,
+    WRONG_PRODUCT_VERSION: WRONG_PRODUCT_VERSION
+  });
+
+  var getSideStorageKeyByLicense = function getSideStorageKeyByLicense(store, licenseId) {
     var _store$getState = store.getState(),
-      licenseId = _store$getState.licenseId,
       groupId = _store$getState.groupId,
       uniqueGroups = _store$getState.uniqueGroups;
     return "side_storage_" + licenseId + (uniqueGroups ? ":" + groupId : '');
   };
-  var getSideStorage = function getSideStorage(store) {
-    return storage.getItem(getSideStorageKey(store))["catch"](noop).then(function (sideStorage) {
-      return JSON.parse(sideStorage || '{}');
+  var getSideStorageKeyByOrganization = function getSideStorageKeyByOrganization(store) {
+    var _store$getState2 = store.getState(),
+      organizationId = _store$getState2.organizationId,
+      groupId = _store$getState2.groupId,
+      uniqueGroups = _store$getState2.uniqueGroups;
+    return "side_storage_" + organizationId + (uniqueGroups ? ":" + groupId : '');
+  };
+  var getSideStorage = function getSideStorage(store, licenseId) {
+    var sideStorageLicenseKey = getSideStorageKeyByLicense(store, licenseId);
+    var sideStorageOrganizationKey = getSideStorageKeyByOrganization(store);
+    return storage.getItem(sideStorageLicenseKey)["catch"](noop).then(function (sideStorage) {
+      if (!sideStorage) {
+        return storage.getItem(sideStorageOrganizationKey)["catch"](noop).then(function (organizationSideStorage) {
+          return JSON.parse(organizationSideStorage || '{}');
+        })["catch"](noop);
+      }
+      return storage.setItem(sideStorageOrganizationKey, sideStorage)["catch"](noop).then(function () {
+        return storage.removeItem(sideStorageLicenseKey)["catch"](noop).then(function () {
+          return JSON.parse(sideStorage);
+        })["catch"](noop);
+      });
     })
     // shouldnt get triggered, just a defensive measure against malformed storage entries
-    ["catch"](function () {
-      return {};
-    });
+    ["catch"](noop);
   };
   var saveSideStorage = function saveSideStorage(store, sideStorage) {
-    return storage.setItem(getSideStorageKey(store), JSON.stringify(sideStorage))["catch"](noop);
+    storage.setItem(getSideStorageKeyByOrganization(store), JSON.stringify(sideStorage))["catch"](noop);
   };
 
   var taskChain = function taskChain(_ref, onSuccess, onError) {
@@ -1745,7 +1958,7 @@
       setTimeout(resolve, ms);
     });
   };
-  function createLoginTask(auth, customerDataProvider) {
+  function createLoginTask(auth, customerDataProvider, licenseId) {
     var store;
     var sentPage = null;
     var task;
@@ -1766,7 +1979,7 @@
       return store.dispatch(reconnect(currentBackoffStrategy.duration()));
     };
     var getTokenAndSideStorage = function getTokenAndSideStorage() {
-      return Promise.all([auth.getToken(), getSideStorage(store)]);
+      return Promise.all([auth.getToken(), getSideStorage(store, licenseId)]);
     };
     var dispatchSelfId = function dispatchSelfId(_ref2) {
       var token = _ref2[0],
@@ -1906,7 +2119,7 @@
         return;
       }
       var query = buildQueryString({
-        license_id: state.licenseId
+        organization_id: state.organizationId
       });
       var payload = {
         session_fields: parseCustomerSessionFields(sessionFields || {}),
@@ -2405,11 +2618,11 @@
         {
           var upgradedPushes = [];
           socket.emit(_extends({}, frame, {
-            version: '3.3',
+            version: '3.5',
             payload: _extends({}, frame.payload, {
               pushes: {
-                // '3.4': upgradedPushes,
-                '3.3': values(serverPushActions).filter(function (pushAction) {
+                // '3.6': upgradedPushes,
+                '3.5': values(serverPushActions).filter(function (pushAction) {
                   return (
                     // `customer_disconnected` can be sent immediately after opening the connection, before it even received login request
                     // therefore it's not possible to subscribe for a particular version of this push - the "connection version" is always used
@@ -2441,25 +2654,10 @@
       emit('user_data', user);
     });
   };
-  var handleMulticast = function handleMulticast(emit, _ref4) {
-    var type = _ref4.type,
-      content = _ref4.content;
-    if (type !== 'lc2') {
-      return;
-    }
-    if (content.name === 'groups_update' && 'groups' in content && !isEmpty(content.groups)) {
-      var _content$groups = content.groups,
-        group = _content$groups[0];
-      var availability = parseGroupStatus(group.status);
-      emit('availability_updated', {
-        availability: availability
-      });
-    }
-  };
-  var handlePush = function handlePush(_ref5, _ref6) {
-    var emit = _ref5.emit,
-      store = _ref5.store;
-    var payload = _ref6.payload;
+  var handlePush = function handlePush(_ref4, _ref5) {
+    var emit = _ref4.emit,
+      store = _ref4.store;
+    var payload = _ref5.payload;
     switch (payload.action) {
       case THREAD_PROPERTIES_UPDATED:
         if (payload.payload.properties.lc2 && 'queue_pos' in payload.payload.properties.lc2) {
@@ -2499,6 +2697,7 @@
           case PRODUCT_VERSION_CHANGED:
           case TOO_MANY_CONNECTIONS:
           case UNSUPPORTED_VERSION:
+          case LOGGED_OUT_REMOTELY:
             // this also emits `disconnected` event - but it's handled in response to this action by destroy handler
             store.dispatch(destroy(payload.payload.reason));
             break;
@@ -2521,6 +2720,16 @@
             break;
         }
         return;
+      case GROUPS_STATUS_UPDATED:
+        {
+          var _payload$payload$grou = payload.payload.groups,
+            group = _payload$payload$grou[0];
+          var availability = parseGroupStatus(group.status);
+          emit('availability_updated', {
+            availability: availability
+          });
+          return;
+        }
       case INCOMING_CHAT:
         emitUsers(emit, payload.payload.chat.users);
         emit(payload.action, payload.payload);
@@ -2534,11 +2743,6 @@
       case INCOMING_TYPING_INDICATOR:
         emit(payload.action, payload.payload);
         return;
-      case INCOMING_MULTICAST:
-        handleMulticast(emit, payload.payload);
-        // we passthrough this action even if it was already handled above
-        emit(payload.action, payload.payload);
-        return;
       case USER_ADDED_TO_CHAT:
         emitUsers(emit, [payload.payload.user]);
         emit(payload.action, payload.payload);
@@ -2548,9 +2752,9 @@
         return;
     }
   };
-  var handleResponse = function handleResponse(_ref7, _ref8) {
-    var emit = _ref7.emit;
-    var payload = _ref8.payload;
+  var handleResponse = function handleResponse(_ref6, _ref7) {
+    var emit = _ref6.emit;
+    var payload = _ref7.payload;
     switch (payload.action) {
       case CHAT_DEACTIVATED:
         payload.resolve(SUCCESS);
@@ -2575,13 +2779,14 @@
         return;
     }
   };
-  var createSideEffectsHandler = (function (_ref9) {
-    var auth = _ref9.auth,
-      customerDataProvider = _ref9.customerDataProvider,
-      emitter = _ref9.emitter,
-      socket = _ref9.socket;
+  var createSideEffectsHandler = (function (_ref8) {
+    var auth = _ref8.auth,
+      customerDataProvider = _ref8.customerDataProvider,
+      emitter = _ref8.emitter,
+      socket = _ref8.socket,
+      licenseId = _ref8.licenseId;
     var emit = emitter.emit;
-    var loginTask = createLoginTask(auth, customerDataProvider);
+    var loginTask = createLoginTask(auth, customerDataProvider, licenseId);
 
     // TODO: using Store type here is a lie, middleware only provides MiddlewareAPI here
     return function (action, store) {
@@ -2604,6 +2809,7 @@
               case CUSTOMER_BANNED:
               case LICENSE_EXPIRED:
               case PRODUCT_VERSION_CHANGED:
+              case LOGGED_OUT_REMOTELY:
                 // normalize those to CONNECTION_LOST as the handling on the consumer's side should be the same
                 failAllRequests(store, CONNECTION_LOST);
                 emit('disconnected', payload);
@@ -2674,9 +2880,9 @@
             if (!hasToken) {
               return auth.getToken();
             }
-            return auth.getToken().then(function (_ref10) {
-              var creationDate = _ref10.creationDate,
-                expiresIn = _ref10.expiresIn;
+            return auth.getToken().then(function (_ref9) {
+              var creationDate = _ref9.creationDate,
+                expiresIn = _ref9.expiresIn;
               var ONE_HOUR = 60 * 60 * 1000;
               // check if the token is worth reusing
               // we don't want to get disconnected in a moment because of expired token
@@ -2993,14 +3199,14 @@
         resolve = noop;
       },
       check: function check() {
-        var deferred$1 = deferred();
-        resolve = deferred$1.resolve;
+        var deferred = promiseDeferred();
+        resolve = deferred.resolve;
         timer = setTimeout(function () {
           var err = new Error('Timeout.');
           err.code = 'TIMEOUT';
-          deferred$1.reject(err);
+          deferred.reject(err);
         }, 2000);
-        return deferred$1.promise;
+        return deferred.promise;
       },
       resolve: function (_resolve) {
         function resolve() {
@@ -3102,7 +3308,7 @@
     var url = (getServerUrl(state) + "/rtm/ws").replace(/^https/, 'wss');
     return createPlatformClient(url, {
       query: {
-        license_id: state.licenseId
+        organization_id: state.organizationId
       },
       emitter: emitter
     });
@@ -3394,16 +3600,17 @@
       var lastEventSummary = last(lastEventSummariesArray.sort(function (eventSummaryA, eventSummaryB) {
         return eventSummaryA.thread_id === eventSummaryB.thread_id ? stringCompare(eventSummaryA.event.created_at, eventSummaryB.event.created_at) : stringCompare(eventSummaryA.thread_created_at, eventSummaryB.thread_created_at);
       }));
-      if (lastEventSummary) {
+      if (lastEventSummary && chatSummary.lastEventsPerType) {
         chatSummary.lastEvent = chatSummary.lastEventsPerType[lastEventSummary.event.type];
       }
       return chatSummary;
     });
     return {
       chatsSummary: numericSortBy(function (_ref4) {
+        var _ref5;
         var lastEvent = _ref4.lastEvent,
           order = _ref4.order;
-        return -1 * (lastEvent !== undefined ? lastEvent.timestamp : order);
+        return -1 * ((_ref5 = lastEvent !== undefined ? lastEvent.timestamp : order) != null ? _ref5 : 0);
       }, chatsSummary),
       totalChats: payload.total_chats,
       users: uniqBy(function (user) {
@@ -3523,6 +3730,11 @@
           // 'greeting_canceled' has the same payload as `greeting_accepted`
           payload: parseGreetingAcceptedPush(push.payload)
         };
+      case GROUPS_STATUS_UPDATED:
+        return {
+          action: push.action,
+          payload: push.payload
+        };
       case INCOMING_CHAT:
         return {
           action: push.action,
@@ -3580,9 +3792,9 @@
         };
     }
   };
-  var parseResponse = function parseResponse(_ref5) {
-    var request = _ref5.request,
-      response = _ref5.response;
+  var parseResponse = function parseResponse(_ref6) {
+    var request = _ref6.request,
+      response = _ref6.response;
     switch (response.action) {
       case ACCEPT_GREETING:
         return {
@@ -3827,150 +4039,6 @@
     return socket.off;
   });
 
-  var INCORRECT_REQUESTER_STRUCTURE = 'incorrect requester structure';
-  var appendString = function appendString(input, str) {
-    return input.length ? input + "\n" + str : str;
-  };
-  var createTicketBody = function createTicketBody(state, _ref) {
-    var fields = _ref.fields,
-      customerId = _ref.customerId,
-      _ref$groupId = _ref.groupId,
-      groupId = _ref$groupId === void 0 ? state.groupId : _ref$groupId,
-      timeZone = _ref.timeZone;
-    var ticketBody = _extends({
-      licence_id: state.licenseId,
-      ticket_message: '',
-      offline_message: '',
-      visitor_id: customerId,
-      requester: {}
-    }, typeof groupId === 'number' && {
-      group: groupId
-    }, state.page && {
-      source: {
-        url: state.page.url
-      }
-    }, timeZone && {
-      timezone: timeZone
-    });
-    return fields.reduce(function (body, field) {
-      switch (field.type) {
-        case 'subject':
-          {
-            var value = field.answer;
-            var text = value ? field.label + " " + value : field.label;
-            if (value) {
-              body.subject = value;
-            }
-            body.offline_message = appendString(body.offline_message, text);
-            return body;
-          }
-        case 'name':
-          {
-            var _value = field.answer;
-            var _text = _value ? field.label + " " + _value : field.label;
-            if (_value) {
-              body.requester.name = _value;
-            }
-            body.offline_message = appendString(body.offline_message, _text);
-            return body;
-          }
-        case 'email':
-          {
-            var _value2 = field.answer;
-            var _text2 = _value2 ? field.label + " " + _value2 : field.label;
-            body.requester.mail = _value2;
-            body.offline_message = appendString(body.offline_message, _text2);
-            return body;
-          }
-        case 'question':
-        case 'textarea':
-          {
-            var _value3 = field.answer;
-            var _text3 = _value3 ? field.label + " " + _value3 : field.label;
-            body.offline_message = appendString(body.offline_message, _text3);
-            body.ticket_message = appendString(body.ticket_message, _text3);
-            return body;
-          }
-        case 'radio':
-        case 'select':
-          {
-            var _value4 = field.answer && field.answer.label;
-            var _text4 = _value4 ? field.label + " " + _value4 : field.label;
-            body.offline_message = appendString(body.offline_message, _text4);
-            body.ticket_message = appendString(body.ticket_message, _text4);
-            return body;
-          }
-        case 'checkbox':
-          {
-            var _value5 = field.answers && field.answers.map(function (answer) {
-              return answer.label;
-            }).join(', ');
-            var _text5 = _value5 ? field.label + " " + _value5 : field.label;
-            body.offline_message = appendString(body.offline_message, _text5);
-            body.ticket_message = appendString(body.ticket_message, _text5);
-            return body;
-          }
-        default:
-          return body;
-      }
-    }, ticketBody);
-  };
-  var sendTicketForm = function sendTicketForm(store, auth, _ref2) {
-    var filledForm = _ref2.filledForm,
-      groupId = _ref2.groupId,
-      timeZone = _ref2.timeZone;
-    return auth.getToken().then(function (token) {
-      var state = store.getState();
-      if (getSelfId(state) === null) {
-        store.dispatch(setSelfId(token.entityId));
-      }
-      var url = getApiOrigin(state) + "/v2/tickets/new";
-      var body = createTicketBody(state, {
-        fields: filledForm.fields,
-        customerId: token.entityId,
-        groupId: groupId,
-        timeZone: timeZone
-      });
-      return unfetch(url, {
-        method: 'POST',
-        headers: {
-          'Content-Type': 'application/json'
-        },
-        body: JSON.stringify(body)
-      }).then(function (response) {
-        if (response.ok) {
-          return response.json().then(function (res) {
-            return _extends({}, res, {
-              text: body.ticket_message
-            });
-          });
-        }
-
-        // we actually should normalize this somehow
-        if (response.status === 400 || response.status === 422) {
-          var errHandler = function errHandler(error) {
-            if (!error || !error.errors) {
-              // TODO: I honestly don't know if this can even be reached and even if it is - What error should be thrown here
-              throw new Error();
-            }
-            // we receive some hardcore aggregate error here 😱
-            var firstError = error.errors[0];
-            var type = Object.keys(firstError)[0];
-            if (type === INCORRECT_REQUESTER_STRUCTURE) {
-              throw createError$1({
-                message: firstError[INCORRECT_REQUESTER_STRUCTURE][0],
-                code: 'VALIDATION'
-              });
-            }
-            throw new Error();
-          };
-          return response.json().then(errHandler, errHandler);
-        }
-        throw new Error();
-      });
-    });
-  };
-
   var toFormData = function toFormData(object) {
     var formData = new FormData();
     Object.keys(object).forEach(function (key) {
@@ -4080,7 +4148,7 @@
       validateFile(file);
       var state = store.getState();
       var query = buildQueryString({
-        license_id: state.licenseId
+        organization_id: state.organizationId
       });
       var url = getServerUrl(state) + "/action/" + UPLOAD_FILE + "?" + query;
       var payload = {
@@ -4146,7 +4214,7 @@
    */
   var log = function log(_ref) {
     var env = _ref.env,
-      licenseId = _ref.licenseId,
+      organizationId = _ref.organizationId,
       eventName = _ref.eventName;
     if (env !== 'production' || "customer_sdk" !== 'customer_sdk') {
       return Promise.resolve();
@@ -4154,10 +4222,10 @@
     var message = {
       event_name: eventName,
       severity: 'Informational',
-      sdkVersion: "3.1.5"
+      sdkVersion: "4.0.1"
     };
     var body = {
-      licence_id: licenseId,
+      organizationId: organizationId,
       event_id: 'chat_widget_customer_sdk',
       message: JSON.stringify(message)
     };
@@ -4271,8 +4339,17 @@
     }));
   });
 
+  var ASC = 'asc';
+  var DESC = 'desc';
+
+  var sortOrders = /*#__PURE__*/Object.freeze({
+    __proto__: null,
+    ASC: ASC,
+    DESC: DESC
+  });
+
   var CHATS_PAGINATION_MAX_LIMIT = 25;
-  var init = function init(config, env) {
+  var init = function init(config, env, licenseId) {
     if (env === void 0) {
       env = 'production';
     }
@@ -4287,12 +4364,13 @@
     }));
     var emitter = createMitt();
     var socket = createSocketClient(store);
-    var auth = typeof identityProvider === 'function' ? identityProvider() : createAuth(instanceConfig, env);
+    var auth = typeof identityProvider === 'function' ? identityProvider() : createAuth(instanceConfig, licenseId, env);
     store.addSideEffectsHandler(createSideEffectsHandler({
       emitter: emitter,
       socket: socket,
       auth: auth,
-      customerDataProvider: customerDataProvider
+      customerDataProvider: customerDataProvider,
+      licenseId: licenseId
     }));
     socketListener(store, socket);
     var sendRequestAction$1 = sendRequestAction.bind(null, store);
@@ -4491,7 +4569,7 @@
       resumeChat: function resumeChat(data) {
         log({
           env: env,
-          licenseId: config.licenseId,
+          organizationId: config.organizationId,
           eventName: 'chat_started'
         });
         return sendRequestAction$1(sendRequest(RESUME_CHAT, parseResumeChatData(data)));
@@ -4507,9 +4585,6 @@
       }(function (params) {
         return sendRequestAction$1(sendEvent(params));
       }),
-      sendTicketForm: function sendTicketForm$1(options) {
-        return sendTicketForm(store, auth, options);
-      },
       sendRichMessagePostback: function sendRichMessagePostback(_ref15) {
         var chatId = _ref15.chatId,
           threadId = _ref15.threadId,
@@ -4546,7 +4621,7 @@
         }
         log({
           env: env,
-          licenseId: config.licenseId,
+          organizationId: config.organizationId,
           eventName: 'chat_started'
         });
         return sendRequestAction$1(sendRequest(START_CHAT, parseStartChatData(data)));
@@ -4610,7 +4685,9 @@
     return api;
   };
 
+  exports.connectionStatuses = connectionStatuses;
   exports.debug = debug;
+  exports.eventTypes = eventTypes;
   exports.init = init;
   exports.parseCustomEvent = parseCustomEvent;
   exports.parseEvent = parseEvent$1;
@@ -4621,6 +4698,11 @@
   exports.parseMessage = parseMessage;
   exports.parseRichMessage = parseRichMessage;
   exports.parseSystemMessage = parseSystemMessage;
+  exports.serverDisconnectionReasons = serverDisconnectionReasons;
+  exports.serverErrorCodes = serverErrorCodes;
+  exports.serverPushActions = serverPushActions;
+  exports.sortOrders = sortOrders;
+  exports.userTypes = userTypes;
 
   Object.defineProperty(exports, '__esModule', { value: true });