@livechat/customer-sdk 3.1.1 → 3.1.2

package/dist/customer-sdk.cjs.native.js

@@ -33,50 +33,40 @@ function _extends() {
   _extends = Object.assign ? Object.assign.bind() : function (target) {
     for (var i = 1; i < arguments.length; i++) {
       var source = arguments[i];
-
       for (var key in source) {
         if (Object.prototype.hasOwnProperty.call(source, key)) {
           target[key] = source[key];
         }
       }
     }
-
     return target;
   };
   return _extends.apply(this, arguments);
 }
-
 function _objectWithoutPropertiesLoose(source, excluded) {
   if (source == null) return {};
   var target = {};
   var sourceKeys = Object.keys(source);
   var key, i;
-
   for (i = 0; i < sourceKeys.length; i++) {
     key = sourceKeys[i];
     if (excluded.indexOf(key) >= 0) continue;
     target[key] = source[key];
   }
-
   return target;
 }
-
 function _toPrimitive(input, hint) {
   if (typeof input !== "object" || input === null) return input;
   var prim = input[Symbol.toPrimitive];
-
   if (prim !== undefined) {
     var res = prim.call(input, hint || "default");
     if (typeof res !== "object") return res;
     throw new TypeError("@@toPrimitive must return a primitive value.");
   }
-
   return (hint === "string" ? String : Number)(input);
 }
-
 function _toPropertyKey(arg) {
   var key = _toPrimitive(arg, "string");
-
   return typeof key === "symbol" ? key : String(key);
 }
 
@@ -147,19 +137,16 @@ var createReducer = function createReducer(initialState, reducersMap) {
     // eslint-disable-next-line no-console
     console.warn(["Reducer contains an 'undefined' action type.", 'Have you misspelled a constant?'].join('\n'));
   }
-
   return function reducer(state, action) {
     if (state === void 0) {
       state = initialState;
     }
-
     if (dataUtils.hasOwn(action.type, reducersMap)) {
       return reducersMap[action.type](state, action.payload);
     }
-
     return state;
   };
-}; // TODO: this is the same as built-in redux's combineReducers, should be remobed
+};
 
 var CONNECTED = 'connected';
 var DESTROYED = 'destroyed';
@@ -192,22 +179,17 @@ var isConnected = function isConnected(state) {
 var isDestroyed = function isDestroyed(state) {
   return getConnectionStatus(state) === DESTROYED;
 };
-
 var getEnvPart = function getEnvPart(_ref) {
   var licenseId = _ref.licenseId,
-      env = _ref.env;
-
+    env = _ref.env;
   if (licenseId === 1520) {
     return '.staging';
   }
-
   if (env === 'production') {
     return '';
   }
-
   return "." + env;
 };
-
 var getApiOrigin = function getApiOrigin(state) {
   var region = state.region;
   var regionPart = region ? "-" + region : '';
@@ -218,25 +200,25 @@ var getServerUrl = function getServerUrl(state) {
 };
 var createInitialState = function createInitialState(initialStateData) {
   var _initialStateData$app = initialStateData.application,
-      application = _initialStateData$app === void 0 ? {} : _initialStateData$app,
-      licenseId = initialStateData.licenseId,
-      _initialStateData$gro = initialStateData.groupId,
-      groupId = _initialStateData$gro === void 0 ? null : _initialStateData$gro,
-      env = initialStateData.env,
-      _initialStateData$pag = initialStateData.page,
-      page = _initialStateData$pag === void 0 ? null : _initialStateData$pag,
-      _initialStateData$reg = initialStateData.region,
-      region = _initialStateData$reg === void 0 ? null : _initialStateData$reg,
-      _initialStateData$ref = initialStateData.referrer,
-      referrer = _initialStateData$ref === void 0 ? null : _initialStateData$ref,
-      _initialStateData$uni = initialStateData.uniqueGroups,
-      uniqueGroups = _initialStateData$uni === void 0 ? false : _initialStateData$uni,
-      _initialStateData$mob = initialStateData.mobile,
-      mobile = _initialStateData$mob === void 0 ? false : _initialStateData$mob;
+    application = _initialStateData$app === void 0 ? {} : _initialStateData$app,
+    licenseId = initialStateData.licenseId,
+    _initialStateData$gro = initialStateData.groupId,
+    groupId = _initialStateData$gro === void 0 ? null : _initialStateData$gro,
+    env = initialStateData.env,
+    _initialStateData$pag = initialStateData.page,
+    page = _initialStateData$pag === void 0 ? null : _initialStateData$pag,
+    _initialStateData$reg = initialStateData.region,
+    region = _initialStateData$reg === void 0 ? null : _initialStateData$reg,
+    _initialStateData$ref = initialStateData.referrer,
+    referrer = _initialStateData$ref === void 0 ? null : _initialStateData$ref,
+    _initialStateData$uni = initialStateData.uniqueGroups,
+    uniqueGroups = _initialStateData$uni === void 0 ? false : _initialStateData$uni,
+    _initialStateData$mob = initialStateData.mobile,
+    mobile = _initialStateData$mob === void 0 ? false : _initialStateData$mob;
   return {
     application: _extends({}, application, {
       name: "customer_sdk",
-      version: "3.1.1"
+      version: "3.1.2"
     }),
     licenseId: licenseId,
     env: env,
@@ -260,18 +242,14 @@ var createInitialState = function createInitialState(initialStateData) {
     mobile: mobile
   };
 };
-
 var removeStoredRequest = function removeStoredRequest(state, _ref2) {
   var id = _ref2.id;
-
   var _state$requests = state.requests,
-      requests = _objectWithoutPropertiesLoose(_state$requests, [id].map(_toPropertyKey));
-
+    requests = _objectWithoutPropertiesLoose(_state$requests, [id].map(_toPropertyKey));
   return _extends({}, state, {
     requests: requests
   });
 };
-
 var setConnectionStatus = function setConnectionStatus(status, state) {
   return _extends({}, state, {
     connection: _extends({}, state.connection, {
@@ -279,10 +257,8 @@ var setConnectionStatus = function setConnectionStatus(status, state) {
     })
   });
 };
-
 var createReducer$1 = (function (state) {
   var _createReducer;
-
   return createReducer(state, (_createReducer = {}, _createReducer[CHANGE_REGION] = function (state, _ref3) {
     var region = _ref3.region;
     return _extends({}, state, {
@@ -296,12 +272,11 @@ var createReducer$1 = (function (state) {
     return setConnectionStatus(PAUSED, state);
   }, _createReducer[REQUEST_FAILED] = removeStoredRequest, _createReducer[RESPONSE_RECEIVED] = removeStoredRequest, _createReducer[PUSH_RESPONSE_RECEIVED] = removeStoredRequest, _createReducer[SEND_REQUEST] = function (state, _ref4) {
     var _extends2;
-
     var promise = _ref4.promise,
-        resolve = _ref4.resolve,
-        reject = _ref4.reject,
-        id = _ref4.id,
-        request = _ref4.request;
+      resolve = _ref4.resolve,
+      reject = _ref4.reject,
+      id = _ref4.id,
+      request = _ref4.request;
     return _extends({}, state, {
       requests: _extends({}, state.requests, (_extends2 = {}, _extends2[id] = {
         id: id,
@@ -313,9 +288,8 @@ var createReducer$1 = (function (state) {
     });
   }, _createReducer[SET_CHAT_ACTIVE] = function (state, _ref5) {
     var _extends3;
-
     var id = _ref5.id,
-        active = _ref5.active;
+      active = _ref5.active;
     return _extends({}, state, {
       chats: _extends({}, state.chats, (_extends3 = {}, _extends3[id] = _extends({}, state.chats[id], {
         active: active
@@ -331,11 +305,9 @@ var createReducer$1 = (function (state) {
     });
   }, _createReducer[SOCKET_DISCONNECTED] = function (state) {
     var previousStatus = getConnectionStatus(state);
-
     if (process.env.NODE_ENV !== 'production' && (previousStatus === PAUSED || previousStatus === DESTROYED)) {
       throw new Error("Got 'socket_disconnected' action when in " + previousStatus + " state. This should be an impossible state.");
     }
-
     var state1 = setConnectionStatus(previousStatus === DISCONNECTED ? DISCONNECTED : RECONNECTING, state);
     return _extends({}, state1, {
       requests: {}
@@ -359,27 +331,27 @@ function finalCreateStore(initialStateData) {
 
 function createError(_ref) {
   var message = _ref.message,
-      code = _ref.code;
+    code = _ref.code;
   var error = new Error(message);
   error.code = code;
   return error;
 }
 
 var ACCESS_TOKEN_EXPIRED = 'access_token_expired';
-var CUSTOMER_BANNED = 'customer_banned'; // customer tried reconnecting too many times after they received too_many_connections error
-
+var CUSTOMER_BANNED = 'customer_banned';
+// customer tried reconnecting too many times after they received too_many_connections error
 var CUSTOMER_TEMPORARILY_BLOCKED = 'customer_temporarily_blocked';
 var LICENSE_EXPIRED = 'license_expired';
 var LICENSE_NOT_FOUND = 'license_not_found';
 var MISDIRECTED_CONNECTION$1 = 'misdirected_connection';
-var PRODUCT_VERSION_CHANGED = 'product_version_changed'; // the limit of connections per user host has been exceeded
+var PRODUCT_VERSION_CHANGED = 'product_version_changed';
+// the limit of connections per user host has been exceeded
 // or rate limit for new connections has been hit
 // (in 3.2 only the latter case, the first one is using `too_many_connections` to avoid breaking changes)
-
-var SERVICE_TEMPORARILY_UNAVAILABLE$1 = 'service_temporarily_unavailable'; // the limit of those connections is per user
-
-var TOO_MANY_CONNECTIONS = 'too_many_connections'; // the limit of unauthorized connections is per IP
-
+var SERVICE_TEMPORARILY_UNAVAILABLE$1 = 'service_temporarily_unavailable';
+// the limit of those connections is per user
+var TOO_MANY_CONNECTIONS = 'too_many_connections';
+// the limit of unauthorized connections is per IP
 var TOO_MANY_UNAUTHORIZED_CONNECTIONS = 'too_many_unauthorized_connections';
 var UNSUPPORTED_VERSION = 'unsupported_version';
 
@@ -448,20 +420,17 @@ var CUSTOM = 'custom';
 
 var createEventBase = function createEventBase(event) {
   var base = {};
-
   if (typeof event.customId === 'string') {
     base.custom_id = event.customId;
   }
-
   if (dataUtils.isObject(event.properties)) {
     base.properties = event.properties;
   }
-
   return base;
-}; // TODO: we could validate and throw here
-// but should we? maybe only in DEV mode?
-
+};
 
+// TODO: we could validate and throw here
+// but should we? maybe only in DEV mode?
 var parseEvent = function parseEvent(event) {
   switch (event.type) {
     case MESSAGE:
@@ -470,7 +439,6 @@ var parseEvent = function parseEvent(event) {
           type: event.type,
           text: event.text
         });
-
         if (event.postback) {
           message.postback = {
             id: event.postback.id,
@@ -480,10 +448,8 @@ var parseEvent = function parseEvent(event) {
             value: event.postback.value
           };
         }
-
         return message;
       }
-
     case FILE:
       {
         var file = _extends({}, createEventBase(event), {
@@ -491,10 +457,8 @@ var parseEvent = function parseEvent(event) {
           url: event.url,
           alternative_text: event.alternativeText
         });
-
         return file;
       }
-
     case FILLED_FORM:
       {
         var filledForm = _extends({}, createEventBase(event), {
@@ -507,27 +471,22 @@ var parseEvent = function parseEvent(event) {
                   if (!field.answer) {
                     return field;
                   }
-
                   var _field$answer = field.answer,
-                      groupId = _field$answer.groupId,
-                      answer = _objectWithoutPropertiesLoose(_field$answer, ["groupId"]);
-
+                    groupId = _field$answer.groupId,
+                    answer = _objectWithoutPropertiesLoose(_field$answer, ["groupId"]);
                   return _extends({}, field, {
                     answer: _extends({}, answer, {
                       group_id: groupId
                     })
                   });
                 }
-
               default:
                 return field;
             }
           })
         });
-
         return filledForm;
       }
-
     case SYSTEM_MESSAGE:
       {
         var systemMessage = _extends({}, createEventBase(event), {
@@ -535,81 +494,64 @@ var parseEvent = function parseEvent(event) {
           text: event.text,
           system_message_type: event.systemMessageType
         });
-
         if (event.recipients) {
           systemMessage.recipients = event.recipients;
         }
-
         return systemMessage;
       }
-
     case CUSTOM:
       {
         var customEvent = _extends({}, createEventBase(event), {
           type: event.type
         });
-
         if (event.content) {
           customEvent.content = event.content;
         }
-
         return customEvent;
       }
   }
 };
-
 var parseThreadData = function parseThreadData(thread) {
   var data = {};
   var events = thread.events,
-      properties = thread.properties;
-
+    properties = thread.properties;
   if (events) {
     data.events = events.map(parseEvent);
   }
-
   if (properties) {
     data.properties = properties;
   }
-
   return data;
 };
-
 var parseStartChatData = function parseStartChatData(_ref) {
   var _ref$active = _ref.active,
-      active = _ref$active === void 0 ? true : _ref$active,
-      chat = _ref.chat,
-      continuous = _ref.continuous;
+    active = _ref$active === void 0 ? true : _ref$active,
+    chat = _ref.chat,
+    continuous = _ref.continuous;
   var data = {
     active: active,
     chat: {}
   };
-
   if (typeof continuous === 'boolean') {
     data.continuous = continuous;
   }
-
   if (!chat) {
     return data;
   }
-
   var access = chat.access,
-      thread = chat.thread,
-      properties = chat.properties;
-
+    thread = chat.thread,
+    properties = chat.properties;
   if (access && access.groupIds) {
     data.chat.access = {
       group_ids: access.groupIds
     };
   }
-
   if (properties) {
     data.chat.properties = properties;
   }
-
   if (thread) {
     data.chat.thread = parseThreadData(thread);
   }
-
   return data;
 };
 var parseResumeChatData = function parseResumeChatData(requestData) {
@@ -623,19 +565,16 @@ var parseResumeChatData = function parseResumeChatData(requestData) {
 var parseCustomerSessionFields = function parseCustomerSessionFields(sessionFields) {
   return dataUtils.toPairs(sessionFields).map(function (_ref2) {
     var _ref3;
-
     var key = _ref2[0],
-        value = _ref2[1];
+      value = _ref2[1];
     return _ref3 = {}, _ref3[key] = value, _ref3;
   });
 };
 var parseCustomerUpdate = function parseCustomerUpdate(update) {
   var result = dataUtils.pickOwn(['avatar', 'name', 'email'], update);
-
   if (update.sessionFields) {
     result.session_fields = parseCustomerSessionFields(update.sessionFields);
   }
-
   return result;
 };
 
@@ -665,7 +604,6 @@ var prefetchToken = function prefetchToken(fresh) {
   if (fresh === void 0) {
     fresh = false;
   }
-
   return {
     type: PREFETCH_TOKEN,
     payload: {
@@ -680,9 +618,10 @@ var reconnect = function reconnect(delay) {
       delay: delay
     }
   };
-}; // TODO: this one was currently pretty hard to type in full
-// we should explore providing stricter types for this in the future
+};
 
+// TODO: this one was currently pretty hard to type in full
+// we should explore providing stricter types for this in the future
 var sendRequest = function sendRequest(action, payload, source) {
   return {
     type: SEND_REQUEST,
@@ -698,17 +637,15 @@ var sendRequest = function sendRequest(action, payload, source) {
 };
 var sendEvent = function sendEvent(_ref) {
   var chatId = _ref.chatId,
-      event = _ref.event,
-      attachToLastThread = _ref.attachToLastThread;
+    event = _ref.event,
+    attachToLastThread = _ref.attachToLastThread;
   var payload = {
     chat_id: chatId,
     event: parseEvent(event)
   };
-
   if (attachToLastThread) {
     payload.attach_to_last_thread = true;
   }
-
   return sendRequest(SEND_EVENT, payload);
 };
 var setChatActive = function setChatActive(id, active) {
@@ -737,12 +674,10 @@ var socketDisconnected = function socketDisconnected() {
 // TODO: this thing is not really well typed and should be improved
 var sendRequestAction = function sendRequestAction(store, action) {
   action.payload.id = dataUtils.generateUniqueId(store.getState().requests);
-
   var _deferred = deferred__default['default'](),
-      resolve = _deferred.resolve,
-      reject = _deferred.reject,
-      promise = _deferred.promise;
-
+    resolve = _deferred.resolve,
+    reject = _deferred.reject,
+    promise = _deferred.promise;
   action.payload.promise = promise;
   action.payload.resolve = resolve;
   action.payload.reject = reject;
@@ -757,17 +692,16 @@ var WRONG_PRODUCT_VERSION = 'WRONG_PRODUCT_VERSION';
 
 var getSideStorageKey = function getSideStorageKey(store) {
   var _store$getState = store.getState(),
-      licenseId = _store$getState.licenseId,
-      groupId = _store$getState.groupId,
-      uniqueGroups = _store$getState.uniqueGroups;
-
+    licenseId = _store$getState.licenseId,
+    groupId = _store$getState.groupId,
+    uniqueGroups = _store$getState.uniqueGroups;
   return "side_storage_" + licenseId + (uniqueGroups ? ":" + groupId : '');
 };
-
 var getSideStorage = function getSideStorage(store) {
   return storage__default['default'].getItem(getSideStorageKey(store))["catch"](dataUtils.noop).then(function (sideStorage) {
     return JSON.parse(sideStorage || '{}');
-  }) // shouldnt get triggered, just a defensive measure against malformed storage entries
+  })
+  // shouldnt get triggered, just a defensive measure against malformed storage entries
   ["catch"](function () {
     return {};
   });
@@ -778,9 +712,7 @@ var saveSideStorage = function saveSideStorage(store, sideStorage) {
 
 var taskChain = function taskChain(_ref, onSuccess, onError) {
   var steps = _ref.slice(0);
-
   var cancelled = false;
-
   var next = function next(intermediateResult) {
     var step = steps.shift();
     promiseTry__default['default'](function () {
@@ -789,22 +721,18 @@ var taskChain = function taskChain(_ref, onSuccess, onError) {
       if (cancelled) {
         return;
       }
-
       if (steps.length) {
         next(result);
         return;
       }
-
       onSuccess(result);
     }, function (error) {
       if (cancelled) {
         return;
       }
-
       onError(error);
     });
   };
-
   next();
   return {
     cancel: function cancel() {
@@ -812,17 +740,14 @@ var taskChain = function taskChain(_ref, onSuccess, onError) {
     }
   };
 };
-
 var sendLoginFlowRequest = function sendLoginFlowRequest(store, type, payload) {
   return sendRequestAction(store, sendRequest(type, payload, 'login'));
 };
-
 var delay = function delay(ms) {
   return new Promise(function (resolve) {
     setTimeout(resolve, ms);
   });
 };
-
 function createLoginTask(auth, customerDataProvider) {
   var store;
   var sentPage = null;
@@ -837,24 +762,19 @@ function createLoginTask(auth, customerDataProvider) {
     min: 1000
   }));
   var currentBackoffStrategy = defaultBackoffStrategy;
-
   var destroy$1 = function destroy$1(reason) {
     return store.dispatch(destroy(reason));
   };
-
   var reconnect$1 = function reconnect$1() {
     return store.dispatch(reconnect(currentBackoffStrategy.duration()));
   };
-
   var getTokenAndSideStorage = function getTokenAndSideStorage() {
     return Promise.all([auth.getToken(), getSideStorage(store)]);
   };
-
   var dispatchSelfId = function dispatchSelfId(_ref2) {
     var token = _ref2[0],
-        sideStorage = _ref2[1];
+      sideStorage = _ref2[1];
     var selfId = getSelfId(store.getState());
-
     if (selfId === null) {
       store.dispatch(setSelfId(token.entityId));
     } else if (selfId !== token.entityId) {
@@ -862,19 +782,17 @@ function createLoginTask(auth, customerDataProvider) {
       err.code = IDENTITY_MISMATCH;
       throw err;
     }
-
     return [token, sideStorage];
   };
-
   var _sendLogin = function sendLogin(_ref3) {
     var token = _ref3[0],
-        sideStorage = _ref3[1];
+      sideStorage = _ref3[1];
     var state = store.getState();
     var application = state.application,
-        groupId = state.groupId,
-        page = state.page,
-        referrer = state.referrer,
-        mobile = state.mobile;
+      groupId = state.groupId,
+      page = state.page,
+      referrer = state.referrer,
+      mobile = state.mobile;
     var payload = {
       token: token.tokenType + " " + token.accessToken,
       customer: typeof customerDataProvider === 'function' ? parseCustomerUpdate(customerDataProvider()) : {},
@@ -882,24 +800,19 @@ function createLoginTask(auth, customerDataProvider) {
       is_mobile: mobile,
       application: dataUtils.pick(['name', 'version'], application)
     };
-
     if (typeof groupId === 'number') {
       payload.group_id = groupId;
     }
-
     if (application.channelType) {
       payload.application.channel_type = application.channelType;
     }
-
     if (page !== null) {
       sentPage = page;
       payload.customer_page = page;
     }
-
     if (referrer !== null) {
       payload.referrer = referrer;
     }
-
     return Promise.race([sendLoginFlowRequest(store, LOGIN, payload), delay(15 * 1000).then(function () {
       return Promise.reject(createError({
         message: 'Request timed out.',
@@ -907,22 +820,17 @@ function createLoginTask(auth, customerDataProvider) {
       }));
     })]);
   };
-
   var updateCustomerPageIfNeeded = function updateCustomerPageIfNeeded() {
     var _store$getState = store.getState(),
-        page = _store$getState.page;
-
+      page = _store$getState.page;
     if (sentPage !== page) {
       sendLoginFlowRequest(store, UPDATE_CUSTOMER_PAGE$1, page)["catch"](dataUtils.noop);
     }
-
     sentPage = null;
   };
-
   return {
     sendLogin: function sendLogin(_store) {
       var _task;
-
       // after switching to callbags, we should be able to use smth similar to redux-observable
       // and thus just use store given to epic
       store = _store;
@@ -931,62 +839,52 @@ function createLoginTask(auth, customerDataProvider) {
         task = null;
         defaultBackoffStrategy.reset();
         slowerBackoffStrategy.reset();
-        currentBackoffStrategy = defaultBackoffStrategy; // TODO: rethink if this should be handled by SDK consumer
+        currentBackoffStrategy = defaultBackoffStrategy;
 
+        // TODO: rethink if this should be handled by SDK consumer
         updateCustomerPageIfNeeded();
         store.dispatch(loginSuccess(loginResponse));
       }, function (error) {
         task = null;
-
         if (process.env.NODE_ENV !== 'production') {
           console.error('[Customer SDK] Login flow has thrown code', error.code, 'with', error);
         }
-
         switch (error.code) {
           case AUTHENTICATION:
             auth.getFreshToken();
             reconnect$1();
             return;
-
           case CONNECTION_LOST:
             // this is connectivity problem, not a server error
             // and is taken care of in socket module
             // as it has its own backoff implementation
             return;
-
           case MISDIRECTED_CONNECTION:
             // socket gets reinitialized on this anyway, so just ignore it here
             return;
-
           case SDK_DESTROYED:
             return;
           // those are auth errors, we should maybe export those constants from the auth package
-
           case 'SSO_IDENTITY_EXCEPTION':
           case 'SSO_OAUTH_EXCEPTION':
             if (error.message === 'server_error' || error.message === 'temporarily_unavailable') {
               reconnect$1();
               return;
             }
-
             destroy$1(error.message);
             return;
-
           case USERS_LIMIT_REACHED:
             store.dispatch(pauseConnection(error.code.toLowerCase()));
             return;
-
           case IDENTITY_MISMATCH:
           case CUSTOMER_BANNED$1:
           case WRONG_PRODUCT_VERSION:
             destroy$1(error.code.toLowerCase());
             return;
-
           case SERVICE_TEMPORARILY_UNAVAILABLE:
             currentBackoffStrategy = slowerBackoffStrategy;
             reconnect$1();
             return;
-
           default:
             reconnect$1();
             return;
@@ -995,7 +893,6 @@ function createLoginTask(auth, customerDataProvider) {
     },
     cancel: function cancel() {
       var _task2;
-
       (_task2 = task) == null ? void 0 : _task2.cancel();
     }
   };
@@ -1004,17 +901,13 @@ function createLoginTask(auth, customerDataProvider) {
 var checkGoals = function checkGoals(store, auth, sessionFields) {
   return auth.getToken().then(function (token) {
     var state = store.getState();
-
     if (getSelfId(state) === null) {
       store.dispatch(setSelfId(token.entityId));
     }
-
     var page = state.page;
-
     if (!page || !page.url) {
       return;
     }
-
     var query = urlUtils.buildQueryString({
       license_id: state.licenseId
     });
@@ -1039,7 +932,7 @@ var checkGoals = function checkGoals(store, auth, sessionFields) {
 
 var failAllRequests = function failAllRequests(_ref, reason) {
   var getState = _ref.getState,
-      dispatch = _ref.dispatch;
+    dispatch = _ref.dispatch;
   var state = getState();
   var requests = getAllRequests(state);
   dispatch({
@@ -1054,7 +947,7 @@ var failAllRequests = function failAllRequests(_ref, reason) {
 };
 var failRequest = function failRequest(_ref2, requestAction, error) {
   var getState = _ref2.getState,
-      dispatch = _ref2.dispatch;
+    dispatch = _ref2.dispatch;
   var requestId = requestAction.payload.id;
   dispatch({
     type: REQUEST_FAILED,
@@ -1078,22 +971,17 @@ var parseCommonEventProps = function parseCommonEventProps(threadId, event) {
     threadId: threadId,
     properties: event.properties || {}
   };
-
   if (event.custom_id !== undefined) {
     parsed.customId = event.custom_id;
   }
-
   return parsed;
 };
-
 var downsizeWithRatio = function downsizeWithRatio(max, dimensions) {
   var _ref;
-
   var biggerProp;
   var smallerProp;
   var bigger;
   var smaller;
-
   if (dimensions.height > dimensions.width) {
     biggerProp = 'height';
     smallerProp = 'width';
@@ -1105,11 +993,9 @@ var downsizeWithRatio = function downsizeWithRatio(max, dimensions) {
     bigger = dimensions.width;
     smaller = dimensions.height;
   }
-
   var ratio = max / bigger;
   return _ref = {}, _ref[biggerProp] = Math.ceil(Math.min(bigger, max)), _ref[smallerProp] = Math.ceil(Math.min(ratio * smaller, smaller)), _ref;
 };
-
 var parseImage = function parseImage(thread, image) {
   return _extends({}, parseCommonEventProps(thread, image), {
     type: FILE,
@@ -1130,12 +1016,10 @@ var parseImage = function parseImage(thread, image) {
     alternativeText: image.alternative_text
   });
 };
-
 var parseFile = function parseFile(thread, file) {
   if (file.width !== undefined && file.height !== undefined) {
     return parseImage(thread, file);
   }
-
   return _extends({}, parseCommonEventProps(thread, file), {
     type: FILE,
     contentType: file.content_type,
@@ -1162,18 +1046,15 @@ var parseFilledForm = function parseFilledForm(thread, filledForm) {
             if (!field.answer) {
               return field;
             }
-
             var _field$answer = field.answer,
-                groupId = _field$answer.group_id,
-                answer = _objectWithoutPropertiesLoose(_field$answer, ["group_id"]);
-
+              groupId = _field$answer.group_id,
+              answer = _objectWithoutPropertiesLoose(_field$answer, ["group_id"]);
             return _extends({}, field, {
               answer: _extends({}, answer, {
                 groupId: groupId
               })
             });
           }
-
         default:
           return field;
       }
@@ -1193,18 +1074,14 @@ var parseCustomEvent = function parseCustomEvent(thread, event) {
     content: event.content
   });
 };
-
 var parseRichMessageElement = function parseRichMessageElement(element) {
   var parsed = {};
-
   if (typeof element.title === 'string') {
     parsed.title = element.title;
   }
-
   if (typeof element.subtitle === 'string') {
     parsed.subtitle = element.subtitle;
   }
-
   if (element.image) {
     // TODO: we should reuse parseImage here
     var image = element.image;
@@ -1215,7 +1092,6 @@ var parseRichMessageElement = function parseRichMessageElement(element) {
       alternativeText: image.alternative_text
     });
   }
-
   if (element.buttons) {
     parsed.buttons = element.buttons.map(function (serverButton) {
       switch (serverButton.type) {
@@ -1231,7 +1107,6 @@ var parseRichMessageElement = function parseRichMessageElement(element) {
               role: serverButton.role || 'default'
             };
           }
-
         case 'cancel':
           {
             return {
@@ -1242,7 +1117,6 @@ var parseRichMessageElement = function parseRichMessageElement(element) {
               role: serverButton.role || 'default'
             };
           }
-
         case 'url':
           {
             var button = {
@@ -1253,14 +1127,11 @@ var parseRichMessageElement = function parseRichMessageElement(element) {
               value: serverButton.value,
               role: serverButton.role || 'default'
             };
-
             if (serverButton.target) {
               button.target = serverButton.target;
             }
-
             return button;
           }
-
         case 'webview':
           {
             var _button = {
@@ -1271,14 +1142,11 @@ var parseRichMessageElement = function parseRichMessageElement(element) {
               value: serverButton.value,
               role: serverButton.role || 'default'
             };
-
             if (typeof serverButton.webview_height === 'string') {
               _button.webviewHeight = serverButton.webview_height;
             }
-
             return _button;
           }
-
         default:
           {
             return {
@@ -1291,10 +1159,8 @@ var parseRichMessageElement = function parseRichMessageElement(element) {
       }
     });
   }
-
   return parsed;
 };
-
 var parseRichMessage = function parseRichMessage(thread, richMessage) {
   switch (richMessage.template_id) {
     case 'cards':
@@ -1305,7 +1171,6 @@ var parseRichMessage = function parseRichMessage(thread, richMessage) {
         template: richMessage.template_id,
         elements: richMessage.elements.map(parseRichMessageElement)
       });
-
     default:
       return null;
   }
@@ -1318,36 +1183,27 @@ var parseSystemMessage = function parseSystemMessage(thread, systemMessage) {
     text: systemMessage.text,
     systemMessageType: systemMessage.system_message_type
   });
-
   if (systemMessage.text_vars) {
     parsed.textVars = systemMessage.text_vars;
   }
-
   return parsed;
 };
 var parseEvent$1 = function parseEvent(thread, event) {
   switch (event.type) {
     case FILE:
       return parseFile(thread, event);
-
     case FORM:
       return parseForm(thread, event);
-
     case FILLED_FORM:
       return parseFilledForm(thread, event);
-
     case MESSAGE:
       return parseMessage(thread, event);
-
     case RICH_MESSAGE:
       return parseRichMessage(thread, event);
-
     case SYSTEM_MESSAGE:
       return parseSystemMessage(thread, event);
-
     case CUSTOM:
       return parseCustomEvent(thread, event);
-
     default:
       return null;
   }
@@ -1372,23 +1228,20 @@ var parseGreeting = function parseGreeting(greeting) {
   };
 };
 
+// we could use `mergeAll` for this, but we need to preserve insertion order here
 // so it's better to rely on a custom implementation
-
 var parseCustomerSessionFields$1 = function parseCustomerSessionFields(sessionFields) {
   return sessionFields.reduce(function (acc, field) {
     var _Object$keys = Object.keys(field),
-        key = _Object$keys[0];
-
+      key = _Object$keys[0];
     acc[key] = field[key];
     return acc;
   }, {});
 };
-
 var parseAccess = function parseAccess(access) {
   if (access === void 0) {
     access = {};
   }
-
   return access.group_ids ? {
     groupIds: access.group_ids
   } : {};
@@ -1440,14 +1293,11 @@ var parseChatAgent = function parseChatAgent(agent) {
 };
 var parseCustomerOptionalProps = function parseCustomerOptionalProps(customerProps) {
   var optionalProps = dataUtils.pickOwn(['avatar', 'email', 'name'], customerProps);
-
   if (customerProps.session_fields) {
     optionalProps.sessionFields = parseCustomerSessionFields$1(customerProps.session_fields);
   }
-
   return optionalProps;
 };
-
 var parseCustomerCommonProps = function parseCustomerCommonProps(customer) {
   var optionalProps = parseCustomerOptionalProps(customer);
   return _extends({
@@ -1457,7 +1307,6 @@ var parseCustomerCommonProps = function parseCustomerCommonProps(customer) {
     sessionFields: optionalProps.sessionFields || {}
   });
 };
-
 var parseChatCustomer = function parseChatCustomer(customer) {
   return _extends({}, parseCustomerCommonProps(customer), {
     present: customer.present
@@ -1478,7 +1327,7 @@ var parseCustomer = function parseCustomer(customer) {
 };
 var parsePredictedAgent = function parsePredictedAgent(payload) {
   var agent = payload.agent,
-      queue = payload.queue;
+    queue = payload.queue;
   return {
     agent: {
       id: agent.id,
@@ -1511,12 +1360,11 @@ var parseGroupStatus = function parseGroupStatus(status) {
 
 var _FAIL_ALL_REQUESTS_ME;
 
+// TODO: rethink how we handle reconnects
 var SMALL_RECONNECT_DELAY = 100;
 var FAIL_ALL_REQUESTS_MESSAGES = (_FAIL_ALL_REQUESTS_ME = {}, _FAIL_ALL_REQUESTS_ME[CONNECTION_LOST] = 'Connection lost.', _FAIL_ALL_REQUESTS_ME[MISDIRECTED_CONNECTION] = 'Connected to wrong region.', _FAIL_ALL_REQUESTS_ME);
-
 var updateStateIfNeeded = function updateStateIfNeeded(store, action) {
   var state = store.getState();
-
   switch (action.type) {
     case PUSH_RESPONSE_RECEIVED:
     case PUSH_RECEIVED:
@@ -1524,45 +1372,37 @@ var updateStateIfNeeded = function updateStateIfNeeded(store, action) {
         case CHAT_DEACTIVATED:
           store.dispatch(setChatActive(action.payload.payload.chatId, false));
           return;
-
         case INCOMING_CHAT:
           store.dispatch(setChatActive(action.payload.payload.chat.id, true));
           return;
-
         default:
           return;
       }
-
     case RESPONSE_RECEIVED:
       switch (action.payload.action) {
         case LIST_CHATS:
           action.payload.payload.chatsSummary.filter(function (_ref) {
             var id = _ref.id,
-                active = _ref.active;
+              active = _ref.active;
             return isChatActive(state, id) !== active;
           }).forEach(function (_ref2) {
             var id = _ref2.id,
-                active = _ref2.active;
+              active = _ref2.active;
             store.dispatch(setChatActive(id, active));
           });
           return;
-
         default:
           return;
       }
-
   }
 };
-
 var sendRequest$1 = function sendRequest(socket, _ref3) {
   var _ref3$payload = _ref3.payload,
-      id = _ref3$payload.id,
-      request = _ref3$payload.request;
-
+    id = _ref3$payload.id,
+    request = _ref3$payload.request;
   var frame = _extends({
     request_id: id
   }, request);
-
   switch (frame.action) {
     case LOGIN:
       {
@@ -1573,7 +1413,8 @@ var sendRequest$1 = function sendRequest(socket, _ref3) {
             pushes: {
               // '3.4': upgradedPushes,
               '3.3': dataUtils.values(serverPushActions).filter(function (pushAction) {
-                return (// `customer_disconnected` can be sent immediately after opening the connection, before it even received login request
+                return (
+                  // `customer_disconnected` can be sent immediately after opening the connection, before it even received login request
                   // therefore it's not possible to subscribe for a particular version of this push - the "connection version" is always used
                   pushAction !== CUSTOMER_DISCONNECTED && !dataUtils.includes(pushAction, upgradedPushes)
                 );
@@ -1583,56 +1424,45 @@ var sendRequest$1 = function sendRequest(socket, _ref3) {
         }));
         return;
       }
-
     default:
       socket.emit(frame);
       return;
   }
 };
-
 var emitUsers = function emitUsers(emit, users) {
   users.forEach(function (user) {
     if ('present' in user) {
       var rest = _objectWithoutPropertiesLoose(user, ["present"]);
-
       emit('user_data', rest);
       return;
     }
-
     if (user.type === CUSTOMER) {
       var _rest = _objectWithoutPropertiesLoose(user, ["statistics"]);
-
       emit('user_data', _rest);
       return;
     }
-
     emit('user_data', user);
   });
 };
-
 var handleMulticast = function handleMulticast(emit, _ref4) {
   var type = _ref4.type,
-      content = _ref4.content;
-
+    content = _ref4.content;
   if (type !== 'lc2') {
     return;
   }
-
   if (content.name === 'groups_update' && 'groups' in content && !dataUtils.isEmpty(content.groups)) {
     var _content$groups = content.groups,
-        group = _content$groups[0];
+      group = _content$groups[0];
     var availability = parseGroupStatus(group.status);
     emit('availability_updated', {
       availability: availability
     });
   }
 };
-
 var handlePush = function handlePush(_ref5, _ref6) {
   var emit = _ref5.emit,
-      store = _ref5.store;
+    store = _ref5.store;
   var payload = _ref6.payload;
-
   switch (payload.action) {
     case THREAD_PROPERTIES_UPDATED:
       if (payload.payload.properties.lc2 && 'queue_pos' in payload.payload.properties.lc2) {
@@ -1645,14 +1475,11 @@ var handlePush = function handlePush(_ref5, _ref6) {
           }
         });
       }
-
       emit('thread_properties_updated', payload.payload);
       return;
-
     case CUSTOMER_SIDE_STORAGE_UPDATED:
       saveSideStorage(store, payload.payload.customer_side_storage);
       return;
-
     case CUSTOMER_DISCONNECTED:
       // each of those should currently lead to either reconnect or destroy call
       // after receiving this push server closes the connection with us
@@ -1669,7 +1496,6 @@ var handlePush = function handlePush(_ref5, _ref6) {
           store.dispatch(reconnect(SMALL_RECONNECT_DELAY));
           emit('disconnected', payload.payload);
           break;
-
         case CUSTOMER_BANNED:
         case CUSTOMER_TEMPORARILY_BLOCKED:
         case LICENSE_NOT_FOUND:
@@ -1679,7 +1505,6 @@ var handlePush = function handlePush(_ref5, _ref6) {
           // this also emits `disconnected` event - but it's handled in response to this action by destroy handler
           store.dispatch(destroy(payload.payload.reason));
           break;
-
         case MISDIRECTED_CONNECTION$1:
           failAllRequests(store, MISDIRECTED_CONNECTION);
           store.dispatch({
@@ -1687,119 +1512,98 @@ var handlePush = function handlePush(_ref5, _ref6) {
             payload: payload.payload.data
           });
           break;
-
         case SERVICE_TEMPORARILY_UNAVAILABLE$1:
         case TOO_MANY_UNAUTHORIZED_CONNECTIONS:
           // this should only really fail a `login` request - as it's the only one sent before authorization
           // and login should reconnect on its own right now
           failAllRequests(store, payload.payload.reason.toUpperCase());
           break;
-
         default:
           store.dispatch(reconnect(SMALL_RECONNECT_DELAY));
           emit('disconnected', payload.payload);
           break;
       }
-
       return;
-
     case INCOMING_CHAT:
       emitUsers(emit, payload.payload.chat.users);
       emit(payload.action, payload.payload);
       return;
-
     case INCOMING_EVENT:
       if (payload.payload.event === null) {
         return;
       }
-
       emit(payload.action, payload.payload);
       return;
-
     case INCOMING_TYPING_INDICATOR:
       emit(payload.action, payload.payload);
       return;
-
     case INCOMING_MULTICAST:
-      handleMulticast(emit, payload.payload); // we passthrough this action even if it was already handled above
-
+      handleMulticast(emit, payload.payload);
+      // we passthrough this action even if it was already handled above
       emit(payload.action, payload.payload);
       return;
-
     case USER_ADDED_TO_CHAT:
       emitUsers(emit, [payload.payload.user]);
       emit(payload.action, payload.payload);
       return;
-
     default:
       emit(payload.action, payload.payload);
       return;
   }
 };
-
 var handleResponse = function handleResponse(_ref7, _ref8) {
   var emit = _ref7.emit;
   var payload = _ref8.payload;
-
   switch (payload.action) {
     case CHAT_DEACTIVATED:
       payload.resolve(SUCCESS);
       return;
-
     case GET_CHAT:
       emitUsers(emit, payload.payload.users);
       payload.resolve(payload.payload);
       return;
-
     case INCOMING_CHAT:
       emitUsers(emit, payload.payload.chat.users);
       payload.resolve(payload.payload);
       return;
-
     case INCOMING_EVENT:
       payload.resolve(payload.payload.event);
       return;
-
     case LIST_CHATS:
       emitUsers(emit, payload.payload.users);
       payload.resolve(payload.payload);
       return;
-
     default:
       payload.resolve(payload.payload);
       return;
   }
 };
-
 var createSideEffectsHandler = (function (_ref9) {
   var auth = _ref9.auth,
-      customerDataProvider = _ref9.customerDataProvider,
-      emitter = _ref9.emitter,
-      socket = _ref9.socket;
+    customerDataProvider = _ref9.customerDataProvider,
+    emitter = _ref9.emitter,
+    socket = _ref9.socket;
   var emit = emitter.emit;
-  var loginTask = createLoginTask(auth, customerDataProvider); // TODO: using Store type here is a lie, middleware only provides MiddlewareAPI here
+  var loginTask = createLoginTask(auth, customerDataProvider);
 
+  // TODO: using Store type here is a lie, middleware only provides MiddlewareAPI here
   return function (action, store) {
     switch (action.type) {
       case CHANGE_REGION:
         socket.reinitialize();
         return;
-
       case CHECK_GOALS:
         checkGoals(store, auth, action.payload.sessionFields)["catch"](dataUtils.noop);
         return;
-
       case DESTROY:
         {
           var payload = action.payload;
           loginTask.cancel();
           socket.destroy();
-
           switch (payload.reason) {
             case 'manual':
               failAllRequests(store, SDK_DESTROYED);
               break;
-
             case CUSTOMER_BANNED:
             case LICENSE_EXPIRED:
             case PRODUCT_VERSION_CHANGED:
@@ -1807,7 +1611,6 @@ var createSideEffectsHandler = (function (_ref9) {
               failAllRequests(store, CONNECTION_LOST);
               emit('disconnected', payload);
               break;
-
             default:
               // in general those deestroys should only come either from login errors
               // or from customer_disconnected pushes that are sent immediately after connection
@@ -1816,16 +1619,14 @@ var createSideEffectsHandler = (function (_ref9) {
               emit('disconnected', payload);
               break;
           }
-
           emitter.off();
           return;
         }
-
       case FAIL_ALL_REQUESTS:
         {
           var _action$payload = action.payload,
-              reason = _action$payload.reason,
-              rejects = _action$payload.rejects;
+            reason = _action$payload.reason,
+            rejects = _action$payload.rejects;
           var error = {
             message: FAIL_ALL_REQUESTS_MESSAGES[reason],
             code: reason
@@ -1835,23 +1636,20 @@ var createSideEffectsHandler = (function (_ref9) {
           });
           return;
         }
-
       case LOGIN_SUCCESS:
         {
           var _action$payload2 = action.payload,
-              dynamicConfig = _action$payload2.dynamicConfig,
-              customer = _action$payload2.customer,
-              chats = _action$payload2.chats,
-              greeting = _action$payload2.greeting,
-              availability = _action$payload2.availability;
-
+            dynamicConfig = _action$payload2.dynamicConfig,
+            customer = _action$payload2.customer,
+            chats = _action$payload2.chats,
+            greeting = _action$payload2.greeting,
+            availability = _action$payload2.availability;
           var eventData = _extends({
             customer: customer,
             availability: availability
           }, greeting && {
             greeting: greeting
           });
-
           Object.defineProperty(eventData, '__unsafeDynamicConfig', {
             value: dynamicConfig
           });
@@ -1861,45 +1659,37 @@ var createSideEffectsHandler = (function (_ref9) {
           emit('connected', eventData);
           return;
         }
-
       case PAUSE_CONNECTION:
         {
           var _payload = action.payload;
           socket.disconnect();
-
           if (_payload.reason !== 'manual') {
             emit('disconnected', _payload);
           }
-
           return;
         }
-
       case PREFETCH_TOKEN:
         if (action.payload.fresh) {
           auth.getFreshToken()["catch"](dataUtils.noop);
           return;
         }
-
         auth.hasToken().then(function (hasToken) {
           if (!hasToken) {
             return auth.getToken();
           }
-
           return auth.getToken().then(function (_ref10) {
             var creationDate = _ref10.creationDate,
-                expiresIn = _ref10.expiresIn;
-            var ONE_HOUR = 60 * 60 * 1000; // check if the token is worth reusing
+              expiresIn = _ref10.expiresIn;
+            var ONE_HOUR = 60 * 60 * 1000;
+            // check if the token is worth reusing
             // we don't want to get disconnected in a moment because of expired token
-
             if (creationDate + expiresIn - Date.now() > ONE_HOUR) {
               return;
             }
-
             return auth.invalidate().then(auth.getFreshToken);
           });
         })["catch"](dataUtils.noop);
         return;
-
       case PUSH_RECEIVED:
         // TODO: this if doesn't seem to make much sense
         // I'm too afraid to remove it right now though
@@ -1910,46 +1700,39 @@ var createSideEffectsHandler = (function (_ref9) {
           }, action);
           return;
         }
-
         updateStateIfNeeded(store, action);
         handlePush({
           emit: emit,
           store: store
         }, action);
         return;
-
       case PUSH_RESPONSE_RECEIVED:
         updateStateIfNeeded(store, action);
         handleResponse({
           emit: emit
         }, action);
         return;
-
       case RECONNECT:
         failAllRequests(store, CONNECTION_LOST);
         socket.reconnect(action.payload.delay);
         return;
-
       case REQUEST_FAILED:
         {
           var _action$payload3 = action.payload,
-              reject = _action$payload3.reject,
-              _error = _action$payload3.error;
+            reject = _action$payload3.reject,
+            _error = _action$payload3.error;
           reject(createError(_error));
           return;
         }
-
       case RESPONSE_RECEIVED:
         updateStateIfNeeded(store, action);
         handleResponse({
           emit: emit
         }, action);
         return;
-
       case SEND_REQUEST:
         {
           var state = store.getState();
-
           if (isDestroyed(state)) {
             failRequest(store, action, {
               code: SDK_DESTROYED,
@@ -1957,7 +1740,6 @@ var createSideEffectsHandler = (function (_ref9) {
             });
             return;
           }
-
           if (!isConnected(state) && action.payload.source !== 'login') {
             failRequest(store, action, {
               code: NO_CONNECTION,
@@ -1965,56 +1747,44 @@ var createSideEffectsHandler = (function (_ref9) {
             });
             return;
           }
-
           sendRequest$1(socket, action);
         }
         return;
-
       case SET_SELF_ID:
         emit('customer_id', action.payload.id);
         return;
-
       case SOCKET_DISCONNECTED:
         emit('disconnected', {
           reason: 'connection_lost'
         });
         return;
-
       case SOCKET_CONNECTED:
         loginTask.sendLogin(store);
         return;
-
       case SOCKET_RECOVERED:
         // don't emit if from consumer's perspective we haven't been connected
         if (!isConnected(store.getState())) {
           return;
         }
-
         emit('connection_recovered');
         return;
-
       case SOCKET_UNSTABLE:
         // don't emit if from consumer's perspective we haven't been connected
         if (!isConnected(store.getState())) {
           return;
         }
-
         emit('connection_unstable');
         return;
-
       case START_CONNECTION:
         socket.connect();
         store.dispatch(prefetchToken());
         return;
-
       case UPDATE_CUSTOMER_PAGE:
         if (!isConnected(store.getState())) {
           return;
         }
-
         sendRequestAction(store, sendRequest(UPDATE_CUSTOMER_PAGE$1, action.payload))["catch"](dataUtils.noop);
         return;
-
       default:
         return;
     }
@@ -2022,7 +1792,6 @@ var createSideEffectsHandler = (function (_ref9) {
 });
 
 var HISTORY_EVENT_COUNT_TARGET = 25;
-
 var createState = function createState() {
   return {
     status: 'idle',
@@ -2030,10 +1799,8 @@ var createState = function createState() {
     nextPageId: null
   };
 };
-
 var createChatHistoryIterator = function createChatHistoryIterator(sdk, chatId) {
   var historyState = createState();
-
   var next = function next(resolve, reject) {
     switch (historyState.status) {
       case 'idle':
@@ -2046,9 +1813,8 @@ var createChatHistoryIterator = function createChatHistoryIterator(sdk, chatId)
           minEventsCount: HISTORY_EVENT_COUNT_TARGET
         }).then(function (_ref) {
           var threads = _ref.threads,
-              nextPageId = _ref.nextPageId;
+            nextPageId = _ref.nextPageId;
           historyState.nextPageId = nextPageId;
-
           if (!historyState.nextPageId) {
             historyState.status = 'done';
             resolve({
@@ -2066,13 +1832,10 @@ var createChatHistoryIterator = function createChatHistoryIterator(sdk, chatId)
               done: false
             });
           }
-
           var queuedTask = historyState.queuedTasks.shift();
-
           if (!queuedTask) {
             return;
           }
-
           next(queuedTask.resolve, queuedTask.reject);
         }, function (err) {
           var queuedTasks = historyState.queuedTasks;
@@ -2084,14 +1847,12 @@ var createChatHistoryIterator = function createChatHistoryIterator(sdk, chatId)
           });
         });
         return;
-
       case 'fetching':
         historyState.queuedTasks.push({
           resolve: resolve,
           reject: reject
         });
         return;
-
       case 'done':
         resolve({
           value: undefined,
@@ -2100,17 +1861,14 @@ var createChatHistoryIterator = function createChatHistoryIterator(sdk, chatId)
         return;
     }
   };
-
   return {
     next: function (_next) {
       function next() {
         return _next.apply(this, arguments);
       }
-
       next.toString = function () {
         return _next.toString();
       };
-
       return next;
     }(function () {
       return new Promise(next);
@@ -2128,17 +1886,14 @@ var initialize = function initialize(store, emitter) {
     emitter: emitter
   });
 };
-
 var createSocketClient = function createSocketClient(store) {
   var emitter = mitt__default['default']();
   var client = initialize(store, emitter);
   return _extends({}, Object.keys(client).reduce(function (proxy, method) {
     proxy[method] = function () {
       var _client;
-
       return (_client = client)[method].apply(_client, arguments);
     };
-
     return proxy;
   }, {}), {
     reinitialize: function reinitialize() {
@@ -2155,14 +1910,12 @@ var parseChatPropertiesDeletedPush = function parseChatPropertiesDeletedPush(pay
     properties: payload.properties
   };
 };
-
 var parseChatPropertiesUpdatedPush = function parseChatPropertiesUpdatedPush(payload) {
   return {
     chatId: payload.chat_id,
     properties: payload.properties
   };
 };
-
 var parseChatTransferredPush = function parseChatTransferredPush(payload) {
   var basePayload = {
     chatId: payload.chat_id,
@@ -2174,19 +1927,16 @@ var parseChatTransferredPush = function parseChatTransferredPush(payload) {
     }),
     queue: payload.queue ? parseQueue(payload.queue) : null
   };
-
   if (payload.reason === 'manual') {
     return _extends({}, basePayload, {
       reason: payload.reason,
       requesterId: payload.requester_id
     });
   }
-
   return _extends({}, basePayload, {
     reason: payload.reason
   });
 };
-
 var parseCustomerPageUpdatedPush = function parseCustomerPageUpdatedPush(payload) {
   return {
     url: payload.url,
@@ -2194,13 +1944,11 @@ var parseCustomerPageUpdatedPush = function parseCustomerPageUpdatedPush(payload
     openedAt: payload.opened_at
   };
 };
-
 var parseCustomerUpdatedPush = function parseCustomerUpdatedPush(payload) {
   return _extends({
     id: payload.id
   }, parseCustomerOptionalProps(payload));
 };
-
 var parseEventPropertiesDeletedPush = function parseEventPropertiesDeletedPush(payload) {
   return {
     chatId: payload.chat_id,
@@ -2209,7 +1957,6 @@ var parseEventPropertiesDeletedPush = function parseEventPropertiesDeletedPush(p
     properties: payload.properties
   };
 };
-
 var parseEventPropertiesUpdatedPush = function parseEventPropertiesUpdatedPush(payload) {
   return {
     chatId: payload.chat_id,
@@ -2218,7 +1965,6 @@ var parseEventPropertiesUpdatedPush = function parseEventPropertiesUpdatedPush(p
     properties: payload.properties
   };
 };
-
 var parseEventUpdatedPush = function parseEventUpdatedPush(payload) {
   var threadId = payload.thread_id;
   return {
@@ -2227,7 +1973,6 @@ var parseEventUpdatedPush = function parseEventUpdatedPush(payload) {
     event: parseEvent$1(threadId, payload.event)
   };
 };
-
 var parseEventsMarkedAsSeenPush = function parseEventsMarkedAsSeenPush(payload) {
   return {
     chatId: payload.chat_id,
@@ -2235,19 +1980,16 @@ var parseEventsMarkedAsSeenPush = function parseEventsMarkedAsSeenPush(payload)
     seenUpTo: payload.seen_up_to
   };
 };
-
 var parseGreetingAcceptedPush = function parseGreetingAcceptedPush(payload) {
   return {
     uniqueId: payload.unique_id
   };
 };
-
 var parseGetChatResponse = function parseGetChatResponse(payload) {
   return _extends({}, parseChatCommon(payload), {
     thread: payload.thread ? parseThread(payload.id, payload.thread) : null
   });
 };
-
 var parseIncomingChatPush = function parseIncomingChatPush(payload) {
   var chat = payload.chat;
   return {
@@ -2256,18 +1998,15 @@ var parseIncomingChatPush = function parseIncomingChatPush(payload) {
     })
   };
 };
-
 var parseIncomingEventPush = function parseIncomingEventPush(payload) {
   return {
     chatId: payload.chat_id,
     event: parseEvent$1(payload.thread_id, payload.event)
   };
 };
-
 var parseIncomingGreetingPush = function parseIncomingGreetingPush(payload) {
   return parseGreeting(payload);
 };
-
 var parseIncomingRichMessagePostbackPush = function parseIncomingRichMessagePostbackPush(payload) {
   return {
     userId: payload.user_id,
@@ -2277,10 +2016,9 @@ var parseIncomingRichMessagePostbackPush = function parseIncomingRichMessagePost
     postback: payload.postback
   };
 };
-
 var parseIncomingTypingIndicatorPush = function parseIncomingTypingIndicatorPush(payload) {
   var chatId = payload.chat_id,
-      typingIndicator = payload.typing_indicator;
+    typingIndicator = payload.typing_indicator;
   return {
     chatId: chatId,
     typingIndicator: {
@@ -2289,7 +2027,6 @@ var parseIncomingTypingIndicatorPush = function parseIncomingTypingIndicatorPush
     }
   };
 };
-
 var parseQueuePositionUpdatedPush = function parseQueuePositionUpdatedPush(payload) {
   return {
     chatId: payload.chat_id,
@@ -2297,7 +2034,6 @@ var parseQueuePositionUpdatedPush = function parseQueuePositionUpdatedPush(paylo
     queue: parseQueueUpdate(payload.queue)
   };
 };
-
 var parseThreadPropertiesDeletedPush = function parseThreadPropertiesDeletedPush(payload) {
   return {
     chatId: payload.chat_id,
@@ -2305,7 +2041,6 @@ var parseThreadPropertiesDeletedPush = function parseThreadPropertiesDeletedPush
     properties: payload.properties
   };
 };
-
 var parseThreadPropertiesUpdatedPush = function parseThreadPropertiesUpdatedPush(payload) {
   return {
     chatId: payload.chat_id,
@@ -2313,7 +2048,6 @@ var parseThreadPropertiesUpdatedPush = function parseThreadPropertiesUpdatedPush
     properties: payload.properties
   };
 };
-
 var parseUserAddedToChatPush = function parseUserAddedToChatPush(payload) {
   return {
     chatId: payload.chat_id,
@@ -2321,14 +2055,12 @@ var parseUserAddedToChatPush = function parseUserAddedToChatPush(payload) {
     present: payload.user.present
   };
 };
-
 var parseUserRemovedFromChatPush = function parseUserRemovedFromChatPush(payload) {
   return {
     chatId: payload.chat_id,
     userId: payload.user_id
   };
 };
-
 var parseFields = function parseFields(fields) {
   return fields.map(function (field) {
     switch (field.type) {
@@ -2336,30 +2068,25 @@ var parseFields = function parseFields(fields) {
         return _extends({}, field, {
           options: field.options.map(function (_ref) {
             var groupId = _ref.group_id,
-                option = _objectWithoutPropertiesLoose(_ref, ["group_id"]);
-
+              option = _objectWithoutPropertiesLoose(_ref, ["group_id"]);
             return _extends({}, option, {
               groupId: groupId
             });
           })
         });
-
       case 'rating':
         {
           var commentLabel = field.comment_label,
-              parsed = _objectWithoutPropertiesLoose(field, ["comment_label"]);
-
+            parsed = _objectWithoutPropertiesLoose(field, ["comment_label"]);
           return _extends({}, parsed, {
             commentLabel: commentLabel
           });
         }
-
       default:
         return field;
     }
   });
 };
-
 var parseTicketFormFields = function parseTicketFormFields(fields) {
   var withFakeIds = fields.map(function (field, index) {
     return _extends({}, field, {
@@ -2368,7 +2095,6 @@ var parseTicketFormFields = function parseTicketFormFields(fields) {
   });
   return parseFields(withFakeIds);
 };
-
 var parseForm$1 = function parseForm(form) {
   var isTicketForm = !('id' in form.fields[0]);
   return {
@@ -2376,66 +2102,54 @@ var parseForm$1 = function parseForm(form) {
     fields: isTicketForm ? parseTicketFormFields(form.fields) : parseFields(form.fields)
   };
 };
-
 var parseGetFormResponse = function parseGetFormResponse(payload) {
   if (!payload.enabled) {
     return payload;
   }
-
   return _extends({}, payload, {
     form: parseForm$1(payload.form)
   });
 };
-
 var parseGetUrlInfoResponse = function parseGetUrlInfoResponse(payload) {
   var urlInfo = {
     url: payload.url
   };
-
   if (payload.title) {
     urlInfo.title = payload.title;
   }
-
   if (payload.description) {
     urlInfo.description = payload.description;
   }
-
   if (payload.image_url) {
-    urlInfo.imageUrl = "https://" + payload.image_url;
-
+    urlInfo.imageUrl = "https://" + urlUtils.removeProtocol(payload.image_url);
     if (payload.image_width && payload.image_height) {
       urlInfo.imageWidth = payload.image_width;
       urlInfo.imageHeight = payload.image_height;
     }
   }
-
   return urlInfo;
 };
-
 var getAvailabilityBasedOnDynamicConfig = function getAvailabilityBasedOnDynamicConfig(_ref2) {
   var onlineGroups = _ref2.online_groups_ids,
-      customerGroups = _ref2.customer_groups;
-
+    customerGroups = _ref2.customer_groups;
   // this might be missing if all groups are offline
   if (!onlineGroups) {
     return 'offline';
   }
-
   var monitoringGroupId = customerGroups.monitoring.id;
   return dataUtils.includes(monitoringGroupId, onlineGroups) ? 'online' : 'offline';
 };
-
 var parseListChatsResponse = function parseListChatsResponse(payload) {
   var chatsSummary = payload.chats_summary.map(function (_ref3) {
     var id = _ref3.id,
-        active = _ref3.active,
-        access = _ref3.access,
-        lastThreadCreatedAt = _ref3.last_thread_created_at,
-        lastThreadId = _ref3.last_thread_id,
-        lastEventsPerType = _ref3.last_event_per_type,
-        _ref3$properties = _ref3.properties,
-        properties = _ref3$properties === void 0 ? {} : _ref3$properties,
-        users = _ref3.users;
+      active = _ref3.active,
+      access = _ref3.access,
+      lastThreadCreatedAt = _ref3.last_thread_created_at,
+      lastThreadId = _ref3.last_thread_id,
+      lastEventsPerType = _ref3.last_event_per_type,
+      _ref3$properties = _ref3.properties,
+      properties = _ref3$properties === void 0 ? {} : _ref3$properties,
+      users = _ref3.users;
     var chatSummary = {
       id: id,
       active: active,
@@ -2446,11 +2160,9 @@ var parseListChatsResponse = function parseListChatsResponse(payload) {
       lastThreadCreatedAt: lastThreadCreatedAt || null,
       eventsSeenUpToMap: getEventsSeenUpToMap(users)
     };
-
     if (!lastEventsPerType) {
       return chatSummary;
     }
-
     chatSummary.lastEventsPerType = dataUtils.mapValues(function (lastEventPerType) {
       return parseEvent$1(lastEventPerType.thread_id, lastEventPerType.event);
     }, lastEventsPerType);
@@ -2461,17 +2173,15 @@ var parseListChatsResponse = function parseListChatsResponse(payload) {
     var lastEventSummary = dataUtils.last(lastEventSummariesArray.sort(function (eventSummaryA, eventSummaryB) {
       return eventSummaryA.thread_id === eventSummaryB.thread_id ? dataUtils.stringCompare(eventSummaryA.event.created_at, eventSummaryB.event.created_at) : dataUtils.stringCompare(eventSummaryA.thread_created_at, eventSummaryB.thread_created_at);
     }));
-
     if (lastEventSummary) {
       chatSummary.lastEvent = chatSummary.lastEventsPerType[lastEventSummary.event.type];
     }
-
     return chatSummary;
   });
   return {
     chatsSummary: dataUtils.numericSortBy(function (_ref4) {
       var lastEvent = _ref4.lastEvent,
-          order = _ref4.order;
+        order = _ref4.order;
       return -1 * (lastEvent !== undefined ? lastEvent.timestamp : order);
     }, chatsSummary),
     totalChats: payload.total_chats,
@@ -2484,11 +2194,9 @@ var parseListChatsResponse = function parseListChatsResponse(payload) {
     nextPageId: payload.next_page_id || null
   };
 };
-
 var parseListGroupStatusesResponse = function parseListGroupStatusesResponse(payload) {
   return payload.groups_status;
 };
-
 var parseListThreadsResponse = function parseListThreadsResponse(request, payload) {
   return {
     threads: payload.threads.map(function (thread) {
@@ -2498,11 +2206,10 @@ var parseListThreadsResponse = function parseListThreadsResponse(request, payloa
     nextPageId: payload.next_page_id || null
   };
 };
-
 var parseLoginResponse = function parseLoginResponse(payload) {
   var dynamicConfig = payload.__priv_dynamic_config,
-      chats = payload.chats,
-      greeting = payload.greeting;
+    chats = payload.chats,
+    greeting = payload.greeting;
   return _extends({
     dynamicConfig: dynamicConfig,
     customer: parseCustomer(payload.customer),
@@ -2510,7 +2217,8 @@ var parseLoginResponse = function parseLoginResponse(payload) {
     chats: chats.map(function (chat) {
       return {
         id: chat.chat_id,
-        active: 'has_active_thread' in chat ? chat.has_active_thread : // temporary fallback, waiting for API to move this flag into `chats` array
+        active: 'has_active_thread' in chat ? chat.has_active_thread :
+        // temporary fallback, waiting for API to move this flag into `chats` array
         payload.has_active_thread,
         hasUnreadEvents: chat.has_unread_events
       };
@@ -2519,7 +2227,6 @@ var parseLoginResponse = function parseLoginResponse(payload) {
     greeting: parseGreeting(greeting)
   });
 };
-
 var parsePush = function parsePush(push) {
   switch (push.action) {
     case CHAT_DEACTIVATED:
@@ -2529,146 +2236,122 @@ var parsePush = function parsePush(push) {
           chatId: push.payload.chat_id
         }
       };
-
     case CHAT_PROPERTIES_DELETED:
       return {
         action: push.action,
         payload: parseChatPropertiesDeletedPush(push.payload)
       };
-
     case CHAT_PROPERTIES_UPDATED:
       return {
         action: push.action,
         payload: parseChatPropertiesUpdatedPush(push.payload)
       };
-
     case CHAT_TRANSFERRED:
       return {
         action: push.action,
         payload: parseChatTransferredPush(push.payload)
       };
-
     case CUSTOMER_SIDE_STORAGE_UPDATED:
       return {
         action: push.action,
         payload: push.payload
       };
-
     case CUSTOMER_DISCONNECTED:
       return {
         action: push.action,
         payload: push.payload
       };
-
     case CUSTOMER_PAGE_UPDATED:
       return {
         action: push.action,
         payload: parseCustomerPageUpdatedPush(push.payload)
       };
-
     case CUSTOMER_UPDATED:
       return {
         action: push.action,
         payload: parseCustomerUpdatedPush(push.payload)
       };
-
     case EVENT_PROPERTIES_DELETED:
       return {
         action: push.action,
         payload: parseEventPropertiesDeletedPush(push.payload)
       };
-
     case EVENT_PROPERTIES_UPDATED:
       return {
         action: push.action,
         payload: parseEventPropertiesUpdatedPush(push.payload)
       };
-
     case EVENT_UPDATED:
       return {
         action: push.action,
         payload: parseEventUpdatedPush(push.payload)
       };
-
     case EVENTS_MARKED_AS_SEEN:
       return {
         action: push.action,
         payload: parseEventsMarkedAsSeenPush(push.payload)
       };
-
     case GREETING_ACCEPTED:
       return {
         action: push.action,
         payload: parseGreetingAcceptedPush(push.payload)
       };
-
     case GREETING_CANCELED:
       return {
         action: push.action,
         // 'greeting_canceled' has the same payload as `greeting_accepted`
         payload: parseGreetingAcceptedPush(push.payload)
       };
-
     case INCOMING_CHAT:
       return {
         action: push.action,
         payload: parseIncomingChatPush(push.payload)
       };
-
     case INCOMING_EVENT:
       return {
         action: push.action,
         payload: parseIncomingEventPush(push.payload)
       };
-
     case INCOMING_GREETING:
       return {
         action: push.action,
         payload: parseIncomingGreetingPush(push.payload)
       };
-
     case INCOMING_MULTICAST:
       return {
         action: push.action,
         payload: push.payload
       };
-
     case INCOMING_RICH_MESSAGE_POSTBACK:
       return {
         action: push.action,
         payload: parseIncomingRichMessagePostbackPush(push.payload)
       };
-
     case INCOMING_TYPING_INDICATOR:
       return {
         action: push.action,
         payload: parseIncomingTypingIndicatorPush(push.payload)
       };
-
     case QUEUE_POSITION_UPDATED:
       return {
         action: push.action,
         payload: parseQueuePositionUpdatedPush(push.payload)
       };
-
     case THREAD_PROPERTIES_DELETED:
       return {
         action: push.action,
         payload: parseThreadPropertiesDeletedPush(push.payload)
       };
-
     case THREAD_PROPERTIES_UPDATED:
       return {
         action: push.action,
         payload: parseThreadPropertiesUpdatedPush(push.payload)
       };
-
     case USER_ADDED_TO_CHAT:
       return {
         action: push.action,
         payload: parseUserAddedToChatPush(push.payload)
       };
-
     case USER_REMOVED_FROM_CHAT:
       return {
         action: push.action,
@@ -2678,141 +2361,118 @@ var parsePush = function parsePush(push) {
 };
 var parseResponse = function parseResponse(_ref5) {
   var request = _ref5.request,
-      response = _ref5.response;
-
+    response = _ref5.response;
   switch (response.action) {
     case ACCEPT_GREETING:
       return {
         action: response.action,
         payload: SUCCESS
       };
-
     case CANCEL_GREETING:
       return {
         action: response.action,
         payload: SUCCESS
       };
-
     case DELETE_CHAT_PROPERTIES:
       return {
         action: response.action,
         payload: SUCCESS
       };
-
     case DELETE_EVENT_PROPERTIES:
       return {
         action: response.action,
         payload: SUCCESS
       };
-
     case DELETE_THREAD_PROPERTIES:
       return {
         action: response.action,
         payload: SUCCESS
       };
-
     case GET_CHAT:
       return {
         action: response.action,
         payload: parseGetChatResponse(response.payload)
       };
-
     case GET_CUSTOMER:
       return {
         action: response.action,
         payload: parseCustomer(response.payload)
       };
-
     case GET_FORM:
       return {
         action: response.action,
         payload: parseGetFormResponse(response.payload)
       };
-
     case GET_PREDICTED_AGENT:
       return {
         action: response.action,
         payload: parsePredictedAgent(response.payload)
       };
-
     case GET_URL_INFO:
       return {
         action: response.action,
         payload: parseGetUrlInfoResponse(response.payload)
       };
-
     case LIST_CHATS:
       return {
         action: response.action,
         payload: parseListChatsResponse(response.payload)
       };
-
     case LIST_GROUP_STATUSES:
       return {
         action: response.action,
         payload: parseListGroupStatusesResponse(response.payload)
       };
-
     case LIST_THREADS:
       return {
         action: response.action,
         payload: parseListThreadsResponse(request, response.payload)
       };
-
     case LOGIN:
       return {
         action: response.action,
         payload: parseLoginResponse(response.payload)
       };
-
     case MARK_EVENTS_AS_SEEN:
       return {
         action: response.action,
         payload: SUCCESS
       };
-
     case SEND_SNEAK_PEEK:
       return {
         action: response.action,
         payload: SUCCESS
       };
-
     case SET_CUSTOMER_SESSION_FIELDS:
       return {
         action: response.action,
         payload: SUCCESS
       };
-
     case SEND_RICH_MESSAGE_POSTBACK:
       return {
         action: response.action,
         payload: SUCCESS
       };
-
     case UPDATE_CHAT_PROPERTIES:
       return {
         action: response.action,
         payload: SUCCESS
       };
-
     case UPDATE_CUSTOMER:
       return {
         action: response.action,
         payload: SUCCESS
       };
-
     case UPDATE_CUSTOMER_PAGE$1:
       return {
         action: response.action,
         payload: SUCCESS
       };
-
     case UPDATE_EVENT_PROPERTIES:
       return {
         action: response.action,
         payload: SUCCESS
       };
-
     case UPDATE_THREAD_PROPERTIES:
       return {
         action: response.action,
@@ -2829,13 +2489,11 @@ var parseServerError = function parseServerError(error) {
 
 var handleResponseError = function handleResponseError(_ref, response) {
   var dispatch = _ref.dispatch,
-      getState = _ref.getState;
+    getState = _ref.getState;
   var requestId = response.request_id,
-      payload = response.payload;
-
+    payload = response.payload;
   var _getRequest = getRequest(getState(), requestId),
-      reject = _getRequest.reject;
-
+    reject = _getRequest.reject;
   dispatch({
     type: REQUEST_FAILED,
     payload: {
@@ -2845,17 +2503,14 @@ var handleResponseError = function handleResponseError(_ref, response) {
     }
   });
 };
-
 var handleResponse$1 = function handleResponse(_ref2, response) {
   var dispatch = _ref2.dispatch,
-      getState = _ref2.getState;
+    getState = _ref2.getState;
   var requestId = response.request_id;
-
   var _getRequest2 = getRequest(getState(), requestId),
-      promise = _getRequest2.promise,
-      resolve = _getRequest2.resolve,
-      request = _getRequest2.request;
-
+    promise = _getRequest2.promise,
+    resolve = _getRequest2.resolve,
+    request = _getRequest2.request;
   var parsedResponse = parseResponse({
     request: request,
     response: response
@@ -2869,16 +2524,13 @@ var handleResponse$1 = function handleResponse(_ref2, response) {
     }, parsedResponse)
   });
 };
-
 var handlePushResponse = function handlePushResponse(_ref3, response) {
   var dispatch = _ref3.dispatch,
-      getState = _ref3.getState;
+    getState = _ref3.getState;
   var requestId = response.request_id;
-
   var _getRequest3 = getRequest(getState(), requestId),
-      promise = _getRequest3.promise,
-      resolve = _getRequest3.resolve;
-
+    promise = _getRequest3.promise,
+    resolve = _getRequest3.resolve;
   var parsedPush = parsePush(response);
   dispatch({
     type: PUSH_RESPONSE_RECEIVED,
@@ -2889,21 +2541,17 @@ var handlePushResponse = function handlePushResponse(_ref3, response) {
     }, parsedPush)
   });
 };
-
 var handlePush$1 = function handlePush(store, push) {
   var parsedPush = parsePush(push);
-
   if (!parsedPush) {
     // defensive measure against receiving unknown push
     return;
   }
-
   store.dispatch({
     type: PUSH_RECEIVED,
     payload: parsedPush
   });
 };
-
 var socketListener = (function (store, socket) {
   var dispatch = store.dispatch;
   socket.on('connect', function () {
@@ -2917,20 +2565,17 @@ var socketListener = (function (store, socket) {
         handleResponseError(store, message);
         return;
       }
-
       switch (message.action) {
         case RESUME_CHAT:
         case SEND_EVENT:
         case START_CHAT:
           // those are requests with indirect responses
           return;
-
         default:
           handleResponse$1(store, message);
           return;
       }
     }
-
     if ('request_id' in message) {
       switch (message.action) {
         case INCOMING_CHAT:
@@ -2940,12 +2585,10 @@ var socketListener = (function (store, socket) {
           return;
       }
     }
-
     handlePush$1(store, message);
   });
   socket.on('disconnect', function () {
     failAllRequests(store, CONNECTION_LOST);
-
     if (getConnectionStatus(store.getState()) === CONNECTED) {
       store.dispatch(socketDisconnected());
     }
@@ -2964,18 +2607,15 @@ var socketListener = (function (store, socket) {
 });
 
 var INCORRECT_REQUESTER_STRUCTURE = 'incorrect requester structure';
-
 var appendString = function appendString(input, str) {
   return input.length ? input + "\n" + str : str;
 };
-
 var createTicketBody = function createTicketBody(state, _ref) {
   var fields = _ref.fields,
-      customerId = _ref.customerId,
-      _ref$groupId = _ref.groupId,
-      groupId = _ref$groupId === void 0 ? state.groupId : _ref$groupId,
-      timeZone = _ref.timeZone;
-
+    customerId = _ref.customerId,
+    _ref$groupId = _ref.groupId,
+    groupId = _ref$groupId === void 0 ? state.groupId : _ref$groupId,
+    timeZone = _ref.timeZone;
   var ticketBody = _extends({
     licence_id: state.licenseId,
     ticket_message: '',
@@ -2991,101 +2631,78 @@ var createTicketBody = function createTicketBody(state, _ref) {
   }, timeZone && {
     timezone: timeZone
   });
-
   return fields.reduce(function (body, field) {
     switch (field.type) {
       case 'subject':
         {
           var value = field.answer;
           var text = value ? field.label + " " + value : field.label;
-
           if (value) {
             body.subject = value;
           }
-
           body.offline_message = appendString(body.offline_message, text);
           return body;
         }
-
       case 'name':
         {
           var _value = field.answer;
-
           var _text = _value ? field.label + " " + _value : field.label;
-
           if (_value) {
             body.requester.name = _value;
           }
-
           body.offline_message = appendString(body.offline_message, _text);
           return body;
         }
-
       case 'email':
         {
           var _value2 = field.answer;
-
           var _text2 = _value2 ? field.label + " " + _value2 : field.label;
-
           body.requester.mail = _value2;
           body.offline_message = appendString(body.offline_message, _text2);
           return body;
         }
-
       case 'question':
       case 'textarea':
         {
           var _value3 = field.answer;
-
           var _text3 = _value3 ? field.label + " " + _value3 : field.label;
-
           body.offline_message = appendString(body.offline_message, _text3);
           body.ticket_message = appendString(body.ticket_message, _text3);
           return body;
         }
-
       case 'radio':
       case 'select':
         {
           var _value4 = field.answer && field.answer.label;
-
           var _text4 = _value4 ? field.label + " " + _value4 : field.label;
-
           body.offline_message = appendString(body.offline_message, _text4);
           body.ticket_message = appendString(body.ticket_message, _text4);
           return body;
         }
-
       case 'checkbox':
         {
           var _value5 = field.answers && field.answers.map(function (answer) {
             return answer.label;
           }).join(', ');
-
           var _text5 = _value5 ? field.label + " " + _value5 : field.label;
-
           body.offline_message = appendString(body.offline_message, _text5);
           body.ticket_message = appendString(body.ticket_message, _text5);
           return body;
         }
-
       default:
         return body;
     }
   }, ticketBody);
 };
-
 var sendTicketForm = function sendTicketForm(store, auth, _ref2) {
   var filledForm = _ref2.filledForm,
-      groupId = _ref2.groupId,
-      timeZone = _ref2.timeZone;
+    groupId = _ref2.groupId,
+    timeZone = _ref2.timeZone;
   return auth.getToken().then(function (token) {
     var state = store.getState();
-
     if (getSelfId(state) === null) {
       store.dispatch(setSelfId(token.entityId));
     }
-
     var url = getApiOrigin(state) + "/v2/tickets/new";
     var body = createTicketBody(state, {
       fields: filledForm.fields,
@@ -3106,33 +2723,28 @@ var sendTicketForm = function sendTicketForm(store, auth, _ref2) {
             text: body.ticket_message
           });
         });
-      } // we actually should normalize this somehow
-
+      }
 
+      // we actually should normalize this somehow
       if (response.status === 400 || response.status === 422) {
         var errHandler = function errHandler(error) {
           if (!error || !error.errors) {
             // TODO: I honestly don't know if this can even be reached and even if it is - What error should be thrown here
             throw new Error();
-          } // we receive some hardcore aggregate error here 😱
-
-
+          }
+          // we receive some hardcore aggregate error here 😱
           var firstError = error.errors[0];
           var type = Object.keys(firstError)[0];
-
           if (type === INCORRECT_REQUESTER_STRUCTURE) {
             throw createError({
               message: firstError[INCORRECT_REQUESTER_STRUCTURE][0],
               code: 'VALIDATION'
             });
           }
-
           throw new Error();
         };
-
         return response.json().then(errHandler, errHandler);
       }
-
       throw new Error();
     });
   });
@@ -3142,32 +2754,24 @@ var KILOBYTE = 1024;
 var MEGABYTE = 1024 * KILOBYTE;
 var GIGABYTE = 1024 * MEGABYTE;
 var SIZE_LIMIT = 10 * MEGABYTE;
-
 var formatBytes = function formatBytes(bytes, precision) {
   if (precision === void 0) {
     precision = 2;
   }
-
   if (bytes < KILOBYTE) {
     return bytes + " b";
   }
-
   var kilobytes = bytes / 1024;
-
   if (bytes < MEGABYTE) {
     return kilobytes.toFixed(precision) + " kb";
   }
-
   var megabytes = kilobytes / 1024;
-
   if (bytes < GIGABYTE) {
     return megabytes.toFixed(precision) + " MB";
   }
-
   var gigabytes = megabytes / 1024;
   return gigabytes.toFixed(precision) + " GB";
 };
-
 var validateFile = function validateFile(file) {
   if (file.size > SIZE_LIMIT) {
     throw createError({
@@ -3179,9 +2783,9 @@ var validateFile = function validateFile(file) {
 
 var uploadFile = function uploadFile(_ref, _ref2) {
   var auth = _ref.auth,
-      store = _ref.store;
+    store = _ref.store;
   var file = _ref2.file,
-      onProgress = _ref2.onProgress;
+    onProgress = _ref2.onProgress;
   var upload;
   var cancelled = false;
   var send = new Promise(function (resolve, reject) {
@@ -3199,7 +2803,6 @@ var uploadFile = function uploadFile(_ref, _ref2) {
         reject(new Error('Upload cancelled.'));
         return;
       }
-
       upload = rawUploadFile__default['default'](url, payload, {
         headers: {
           Authorization: token.tokenType + " " + token.accessToken
@@ -3212,10 +2815,9 @@ var uploadFile = function uploadFile(_ref, _ref2) {
           reject(uploadError);
           return;
         }
-
         var _uploadError$response = uploadError.response.error,
-            type = _uploadError$response.type,
-            message = _uploadError$response.message;
+          type = _uploadError$response.type,
+          message = _uploadError$response.message;
         reject(createError({
           message: message,
           code: type.toUpperCase()
@@ -3229,9 +2831,7 @@ var uploadFile = function uploadFile(_ref, _ref2) {
       if (cancelled) {
         return;
       }
-
       cancelled = true;
-
       if (upload) {
         upload.cancel();
       }
@@ -3258,17 +2858,15 @@ var makeGraylogRequest = function makeGraylogRequest(url, body) {
  */
 var log = function log(_ref) {
   var env = _ref.env,
-      licenseId = _ref.licenseId,
-      eventName = _ref.eventName;
-
+    licenseId = _ref.licenseId,
+    eventName = _ref.eventName;
   if (env !== 'production' || "customer_sdk" !== 'customer_sdk') {
     return Promise.resolve();
   }
-
   var message = {
     event_name: eventName,
     severity: 'Informational',
-    sdkVersion: "3.1.1"
+    sdkVersion: "3.1.2"
   };
   var body = {
     licence_id: licenseId,
@@ -3280,26 +2878,20 @@ var log = function log(_ref) {
 
 var LISTENER_IDENTITY = 'LISTENER_IDENTITY';
 var listenersMap = {};
-
 var createDebuggedMethods = function createDebuggedMethods(methods, prefix) {
   if (prefix === void 0) {
     prefix = '';
   }
-
   var methodNames = Object.keys(methods);
   return methodNames.map(function (methodName) {
     var method = methods[methodName];
     return function () {
       var _console;
-
       for (var _len = arguments.length, args = new Array(_len), _key = 0; _key < _len; _key++) {
         args[_key] = arguments[_key];
       }
-
       (_console = console).info.apply(_console, [prefix + "." + methodName + "() ===>"].concat(args));
-
       var result = method.apply(void 0, args);
-
       if (typeof (result == null ? void 0 : result.then) === 'function') {
         return result.then(function (data) {
           console.info(prefix + "." + methodName + "() <===", data);
@@ -3309,7 +2901,6 @@ var createDebuggedMethods = function createDebuggedMethods(methods, prefix) {
           throw err;
         });
       }
-
       return result;
     };
   }).reduce(function (acc, method, index) {
@@ -3317,78 +2908,61 @@ var createDebuggedMethods = function createDebuggedMethods(methods, prefix) {
     return acc;
   }, {});
 };
-
 var createEnhancedListener = function createEnhancedListener(label, event, listener) {
   if (listener[LISTENER_IDENTITY] === undefined) {
     Object.defineProperty(listener, LISTENER_IDENTITY, {
       value: {}
     });
   }
-
   if (listener[LISTENER_IDENTITY][event]) {
     var enhancedListenerId = listener[LISTENER_IDENTITY][event];
     return listenersMap[enhancedListenerId];
   }
-
   var enhancedListener = function enhancedListener(data) {
     console.info("." + label + "(\"" + event + "\") <===", data);
     listener(data);
   };
-
   var uniqueId = dataUtils.generateUniqueId(listenersMap);
   listener[LISTENER_IDENTITY][event] = uniqueId;
   listenersMap[uniqueId] = enhancedListener;
   return enhancedListener;
-}; // TODO: this really should just accept & return CustomerSdk type
-
+};
 
+// TODO: this really should just accept & return CustomerSdk type
 var debug = (function (_sdk) {
   var sdk = _sdk;
-
   if (process.env.NODE_ENV === 'production') {
     console.warn('You probably do not want to use debug(customerSDK) in your production environment.');
   }
-
   var _on = sdk.on,
-      _once = sdk.once,
-      _off = sdk.off,
-      _getChatHistory = sdk.getChatHistory,
-      auth = sdk.auth,
-      rest = _objectWithoutPropertiesLoose(sdk, ["on", "once", "off", "getChatHistory", "auth"]);
-
+    _once = sdk.once,
+    _off = sdk.off,
+    _getChatHistory = sdk.getChatHistory,
+    auth = sdk.auth,
+    rest = _objectWithoutPropertiesLoose(sdk, ["on", "once", "off", "getChatHistory", "auth"]);
   var methods = createDebuggedMethods(rest);
   return Object.freeze(_extends({
     auth: Object.freeze(createDebuggedMethods(auth, '.auth'))
   }, methods, {
     getChatHistory: function getChatHistory() {
       var _console2;
-
       for (var _len2 = arguments.length, args = new Array(_len2), _key2 = 0; _key2 < _len2; _key2++) {
         args[_key2] = arguments[_key2];
       }
-
       (_console2 = console).info.apply(_console2, [".getChatHistory()"].concat(args));
-
       var history = _getChatHistory.apply(void 0, args);
-
       var logLabel = 'history.next()';
       return {
         next: function next() {
           var _console3;
-
           (_console3 = console).info.apply(_console3, [logLabel + " ===>"].concat(args));
-
           return history.next().then(function (data) {
             var _console4;
-
             (_console4 = console).info.apply(_console4, [logLabel + " <==="].concat(args, [data]));
-
             return data;
           }, function (err) {
             var _console5;
-
             (_console5 = console).error.apply(_console5, [logLabel + " <==="].concat(args, [err]));
-
             throw err;
           });
         }
@@ -3397,12 +2971,10 @@ var debug = (function (_sdk) {
     off: function off(event, listener) {
       console.info(".off(\"" + event + "\", " + (listener.name || 'anonymous') + ")");
       var enhancedListener = listener;
-
       if (listener[LISTENER_IDENTITY] !== undefined) {
         var enhancedListenerId = listener[LISTENER_IDENTITY][event];
         enhancedListener = listenersMap[enhancedListenerId];
       }
-
       _off(event, enhancedListener);
     },
     on: function on(event, listener) {
@@ -3419,15 +2991,12 @@ var init = function init(config, env) {
   if (env === void 0) {
     env = 'production';
   }
-
   createAuth.validateConfig(config);
-
   var _config$autoConnect = config.autoConnect,
-      autoConnect = _config$autoConnect === void 0 ? true : _config$autoConnect,
-      customerDataProvider = config.customerDataProvider,
-      identityProvider = config.identityProvider,
-      instanceConfig = _objectWithoutPropertiesLoose(config, ["autoConnect", "customerDataProvider", "identityProvider"]);
-
+    autoConnect = _config$autoConnect === void 0 ? true : _config$autoConnect,
+    customerDataProvider = config.customerDataProvider,
+    identityProvider = config.identityProvider,
+    instanceConfig = _objectWithoutPropertiesLoose(config, ["autoConnect", "customerDataProvider", "identityProvider"]);
   var store = finalCreateStore(_extends({}, instanceConfig, {
     env: env
   }));
@@ -3441,19 +3010,16 @@ var init = function init(config, env) {
     customerDataProvider: customerDataProvider
   }));
   socketListener(store, socket);
-
   var sendRequestAction$1 = sendRequestAction.bind(null, store);
-
   var startConnection = function startConnection() {
     store.dispatch({
       type: START_CONNECTION
     });
   };
-
   var api = Object.freeze({
     acceptGreeting: function acceptGreeting(_ref) {
       var greetingId = _ref.greetingId,
-          uniqueId = _ref.uniqueId;
+        uniqueId = _ref.uniqueId;
       return sendRequestAction$1(sendRequest(ACCEPT_GREETING, {
         greeting_id: greetingId,
         unique_id: uniqueId
@@ -3468,20 +3034,18 @@ var init = function init(config, env) {
     },
     cancelRate: function cancelRate(params) {
       var chatId = params.chatId,
-          _params$properties = params.properties,
-          properties = _params$properties === void 0 ? ['score'] : _params$properties;
+        _params$properties = params.properties,
+        properties = _params$properties === void 0 ? ['score'] : _params$properties;
       return api.listThreads({
         chatId: chatId
       }).then(function (_ref3) {
         var threads = _ref3.threads;
-
         if (!threads.length) {
           throw createError({
             message: "There is no thread in \"" + chatId + "\".",
             code: MISSING_CHAT_THREAD
           });
         }
-
         return api.deleteThreadProperties({
           chatId: chatId,
           threadId: threads[0].id,
@@ -3500,7 +3064,7 @@ var init = function init(config, env) {
     },
     deleteChatProperties: function deleteChatProperties(_ref5) {
       var id = _ref5.id,
-          properties = _ref5.properties;
+        properties = _ref5.properties;
       return sendRequestAction$1(sendRequest(DELETE_CHAT_PROPERTIES, {
         id: id,
         properties: properties
@@ -3508,9 +3072,9 @@ var init = function init(config, env) {
     },
     deleteEventProperties: function deleteEventProperties(_ref6) {
       var chatId = _ref6.chatId,
-          threadId = _ref6.threadId,
-          eventId = _ref6.eventId,
-          properties = _ref6.properties;
+        threadId = _ref6.threadId,
+        eventId = _ref6.eventId,
+        properties = _ref6.properties;
       return sendRequestAction$1(sendRequest(DELETE_EVENT_PROPERTIES, {
         chat_id: chatId,
         thread_id: threadId,
@@ -3520,8 +3084,8 @@ var init = function init(config, env) {
     },
     deleteThreadProperties: function deleteThreadProperties(_ref7) {
       var chatId = _ref7.chatId,
-          threadId = _ref7.threadId,
-          properties = _ref7.properties;
+        threadId = _ref7.threadId,
+        properties = _ref7.properties;
       return sendRequestAction$1(sendRequest(DELETE_THREAD_PROPERTIES, {
         chat_id: chatId,
         thread_id: threadId,
@@ -3536,7 +3100,7 @@ var init = function init(config, env) {
     },
     getChat: function getChat(_ref8) {
       var chatId = _ref8.chatId,
-          threadId = _ref8.threadId;
+        threadId = _ref8.threadId;
       return sendRequestAction$1(sendRequest(GET_CHAT, {
         chat_id: chatId,
         thread_id: threadId
@@ -3551,7 +3115,7 @@ var init = function init(config, env) {
     },
     getForm: function getForm(_ref10) {
       var groupId = _ref10.groupId,
-          type = _ref10.type;
+        type = _ref10.type;
       return sendRequestAction$1(sendRequest(GET_FORM, {
         group_id: groupId,
         type: type
@@ -3561,9 +3125,8 @@ var init = function init(config, env) {
       if (params === void 0) {
         params = {};
       }
-
       var _params = params,
-          groupId = _params.groupId;
+        groupId = _params.groupId;
       return sendRequestAction$1(sendRequest(GET_PREDICTED_AGENT, typeof groupId === 'number' ? {
         group_id: groupId
       } : {}));
@@ -3578,11 +3141,9 @@ var init = function init(config, env) {
       if (params === void 0) {
         params = {};
       }
-
       if ('limit' in params && typeof params.limit === 'number' && params.limit > CHATS_PAGINATION_MAX_LIMIT) {
         return Promise.reject(new Error("Specified limit is too high (max " + CHATS_PAGINATION_MAX_LIMIT + ")."));
       }
-
       return sendRequestAction$1(sendRequest(LIST_CHATS, params.pageId === undefined ? {
         limit: params.limit || 10
       } : {
@@ -3591,8 +3152,7 @@ var init = function init(config, env) {
     },
     listGroupStatuses: function listGroupStatuses(_temp) {
       var _ref12 = _temp === void 0 ? {} : _temp,
-          groupIds = _ref12.groupIds;
-
+        groupIds = _ref12.groupIds;
       return sendRequestAction$1(sendRequest(LIST_GROUP_STATUSES, groupIds ? {
         group_ids: groupIds
       } : {
@@ -3612,7 +3172,7 @@ var init = function init(config, env) {
     },
     markEventsAsSeen: function markEventsAsSeen(_ref13) {
       var chatId = _ref13.chatId,
-          seenUpTo = _ref13.seenUpTo;
+        seenUpTo = _ref13.seenUpTo;
       return sendRequestAction$1(sendRequest(MARK_EVENTS_AS_SEEN, {
         chat_id: chatId,
         seen_up_to: seenUpTo
@@ -3623,19 +3183,17 @@ var init = function init(config, env) {
     off: emitter.off,
     rateChat: function rateChat(params) {
       var chatId = params.chatId,
-          rating = params.rating;
+        rating = params.rating;
       return api.listThreads({
         chatId: chatId
       }).then(function (_ref14) {
         var threads = _ref14.threads;
-
         if (!threads.length) {
           throw createError({
             message: "There is no thread in \"" + chatId + "\".",
             code: MISSING_CHAT_THREAD
           });
         }
-
         return api.updateThreadProperties({
           chatId: chatId,
           threadId: threads[0].id,
@@ -3657,11 +3215,9 @@ var init = function init(config, env) {
       function sendEvent(_x) {
         return _sendEvent.apply(this, arguments);
       }
-
       sendEvent.toString = function () {
         return _sendEvent.toString();
       };
-
       return sendEvent;
     }(function (params) {
       return sendRequestAction$1(sendEvent(params));
@@ -3671,9 +3227,9 @@ var init = function init(config, env) {
     },
     sendRichMessagePostback: function sendRichMessagePostback(_ref15) {
       var chatId = _ref15.chatId,
-          threadId = _ref15.threadId,
-          eventId = _ref15.eventId,
-          postback = _ref15.postback;
+        threadId = _ref15.threadId,
+        eventId = _ref15.eventId,
+        postback = _ref15.postback;
       return sendRequestAction$1(sendRequest(SEND_RICH_MESSAGE_POSTBACK, {
         chat_id: chatId,
         event_id: eventId,
@@ -3689,13 +3245,11 @@ var init = function init(config, env) {
     },
     setSneakPeek: function setSneakPeek(_ref17) {
       var chatId = _ref17.chatId,
-          sneakPeekText = _ref17.sneakPeekText;
+        sneakPeekText = _ref17.sneakPeekText;
       var state = store.getState();
-
       if (!isChatActive(state, chatId) || !isConnected(state)) {
         return;
       }
-
       sendRequestAction$1(sendRequest(SEND_SNEAK_PEEK, {
         chat_id: chatId,
         sneak_peek_text: sneakPeekText
@@ -3705,7 +3259,6 @@ var init = function init(config, env) {
       if (data === void 0) {
         data = {};
       }
-
       log({
         env: env,
         licenseId: config.licenseId,
@@ -3715,7 +3268,7 @@ var init = function init(config, env) {
     },
     updateChatProperties: function updateChatProperties(_ref18) {
       var id = _ref18.id,
-          properties = _ref18.properties;
+        properties = _ref18.properties;
       return sendRequestAction$1(sendRequest(UPDATE_CHAT_PROPERTIES, {
         id: id,
         properties: properties
@@ -3732,9 +3285,9 @@ var init = function init(config, env) {
     },
     updateEventProperties: function updateEventProperties(_ref19) {
       var chatId = _ref19.chatId,
-          threadId = _ref19.threadId,
-          eventId = _ref19.eventId,
-          properties = _ref19.properties;
+        threadId = _ref19.threadId,
+        eventId = _ref19.eventId,
+        properties = _ref19.properties;
       return sendRequestAction$1(sendRequest(UPDATE_EVENT_PROPERTIES, {
         chat_id: chatId,
         event_id: eventId,
@@ -3744,8 +3297,8 @@ var init = function init(config, env) {
     },
     updateThreadProperties: function updateThreadProperties(_ref20) {
       var chatId = _ref20.chatId,
-          threadId = _ref20.threadId,
-          properties = _ref20.properties;
+        threadId = _ref20.threadId,
+        properties = _ref20.properties;
       return sendRequestAction$1(sendRequest(UPDATE_THREAD_PROPERTIES, {
         chat_id: chatId,
         thread_id: threadId,
@@ -3759,7 +3312,6 @@ var init = function init(config, env) {
       }, options);
     }
   });
-
   if (autoConnect) {
     startConnection();
   } else {
@@ -3770,7 +3322,6 @@ var init = function init(config, env) {
       }
     });
   }
-
   return api;
 };