@linkmind_claw/openclaw-faq-kb 1.3.2 → 1.3.3
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/package.json +1 -1
- package/skills/faq-kb/SKILL.md +99 -72
package/package.json
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package/skills/faq-kb/SKILL.md
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name: faq-knowledge-base
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description: FAQ 知识库 —
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description: FAQ 知识库 — 自动登录、上传文档训练、智能问答、权限管理
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# FAQ Knowledge Base Skill
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FAQ 知识库系统,支持文档自动训练、智能问答、用户权限管理。
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## 认证机制
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- **所有操作自动完成认证**,无需用户手动登录
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- 系统通过用户的渠道 ID(如 Telegram user ID)自动识别身份
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- 首次操作时自动注册为 viewer 角色,后续自动登录
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- 用户无需关心认证流程,直接使用即可
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## Available Tools
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### `faq_account_register`
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OAuth 用户注册/登录(通常由系统自动调用,无需手动触发)。
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**Parameters:**
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- `channel_type` (required): 渠道类型 — telegram / discord / slack / web
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- `channel_user_id` (required): 渠道用户唯一 ID
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- `display_name` (optional): 显示名称
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- `channel_bot_id` (optional): Bot 标识,默认 "default"
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### `faq_account_manage`
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系统管理员权限操作(仅 admin 可用)。
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**When to use:**
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- 需要给用户授予全局角色
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- 需要列出所有渠道用户
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- 需要查看自己的身份信息
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**Parameters:**
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- `action` (required): `grant_role` / `list_users` / `my_info`
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- `target_channel_user_id`: 目标用户 ID(grant_role 必填)
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- `role`: 要授予的角色 — viewer / editor / reviewer / admin
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### `faq_kb_create_and_train`
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一键创建知识库并完成全部训练流程。
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**When to use:**
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- User says "create a knowledge base from this document"
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- User provides a file URL and wants to set up a Q&A system
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- User wants to "train" or "build" a knowledge base
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**Parameters:**
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- `kb_name` (required):
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- `file_url` (required): URL
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- `description` (optional):
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- `tag_name` (optional):
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- `kb_name` (required): 知识库名称
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- `file_url` (required): 文档 URL(支持 PDF / DOCX / DOC / TXT / MD)
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- `description` (optional): 知识库描述
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- `tag_name` (optional): 分类标签
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**Notes:**
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**Example:**
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```
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faq_kb_create_and_train({
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kb_name: "产品手册FAQ",
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file_url: "https://example.com/product-manual.pdf",
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description: "产品使用手册的FAQ知识库"
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})
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```
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- 训练耗时 2-10 分钟,取决于文档大小
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- 创建者自动成为该知识库的 owner
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- Pipeline: 上传 → AI 提取 → 构建知识树 → 建索引
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### `faq_kb_query`
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向知识库提问并获取 AI 回答。
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**When to use:**
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- User asks a question
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- User asks a question about a specific knowledge base
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- User says "search the knowledge base for..."
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- User wants an answer from a specific FAQ collection
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**Parameters:**
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- `session_id` (optional): For conversation context tracking
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- `kb_name` (optional, recommended): 知识库名称,支持模糊匹配
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- `kb_id` (optional): 知识库 ID,精确匹配
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- `question` (required): 要查询的问题
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- `enable_polish` (optional): true 时 LLM 综合多个 FAQ 生成更自然的回答
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**Notes:**
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- 推荐用 `kb_name` 而非 `kb_id`,对用户更友好
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- 名称有多个匹配时会返回候选列表供选择
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- 只能查询用户有权限的知识库
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### `
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Use this when the user wants to manage individual FAQ items.
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### `faq_kb_list`
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- User wants to add a new Q&A pair
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- User wants to edit or delete an existing FAQ
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- User wants to browse FAQs in a knowledge base
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列出当前用户可访问的知识库。
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**Parameters:**
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- `question`, `answer`: Required for `create`; at least one required for `update`
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- `keyword`, `page`, `page_size`: For `list` filtering
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- `keyword` (optional): 按名称搜索
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- `tag_name` (optional): 按标签筛选
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- `page`, `page_size` (optional): 分页
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## Slash Commands
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所有命令自动完成身份认证,用户直接使用即可。
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| 命令 | 功能 | 用法 |
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|------|------|------|
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| `/faq_register` | 查看我的身份信息 | `/faq_register` |
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| `/faq_create` | 创建知识库并训练 | `/faq_create <名称> <文档URL>` |
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| `/faq_query` | 知识库问答 | `/faq_query <知识库名称> <问题>` |
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| `/faq_share` | 管理知识库权限 | `/faq_share <KB名> <用户ID> <角色>` |
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| `/faq_list` | 列出我的知识库 | `/faq_list` |
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### `/faq_share` 详细用法
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```
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/faq_share 客服知识库 123456789 viewer — 分享给某人(只读)
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/faq_share 客服知识库 123456789 editor — 授予或升级为编辑权限
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/faq_share 客服知识库 123456789 revoke — 撤销权限
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```
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角色说明:
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- **viewer**: 只读,可查询
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- **editor**: 可编辑,可创建/修改 FAQ
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- **revoke**: 撤销该用户的访问权限
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只有知识库的 **owner**(创建者)可以管理权限。
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## Typical Workflows
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### Workflow 1:
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### Workflow 1: 创建并使用知识库
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```
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1. /faq_create 产品手册 https://example.com/manual.pdf
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→ 自动注册 + 创建 + 训练(2-10 min)
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2. /faq_query 产品手册 如何退款?
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→ 获取答案
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```
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### Workflow 2:
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### Workflow 2: 查询已有知识库
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```
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1. /faq_list
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→ 查看我有权限的知识库
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2. /faq_query 客服知识库 营业时间是什么?
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→ 获取答案
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```
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### Workflow 3:
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### Workflow 3: 分享知识库给团队
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```
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1. /faq_share 客服知识库 987654321 viewer
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→ 分享给同事(只读)
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2. /faq_share 客服知识库 987654321 editor
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→ 升级为编辑权限
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```
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## Important Notes
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- 所有操作基于用户渠道 ID 自动认证,无需手动登录
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- 知识库使用名称查询,无需记忆 UUID
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- 创建知识库后自动成为 owner,可通过 `/faq_share` 管理他人权限
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- 只能查询和操作自己有权限的知识库
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