@lilaquadrat/interfaces 1.49.0 → 1.51.0

package/CHANGELOG.md

@@ -2,6 +2,27 @@
 
 All notable changes to this project will be documented in this file. See [standard-version](https://github.com/conventional-changelog/standard-version) for commit guidelines.
 
+## [1.51.0](https://github.com/lilaquadrat/interfaces/compare/v1.50.1...v1.51.0) (2026-09-30)
+
+
+### Features
+
+* **conversations:** add original support customer identity ([48caec1](https://github.com/lilaquadrat/interfaces/commit/48caec1a86469dbbd8227551fec585acb765e39e))
+
+### [1.50.1](https://github.com/lilaquadrat/interfaces/compare/v1.50.0...v1.50.1) (2026-09-25)
+
+
+### Bug Fixes
+
+* **SupportAvailability:** added missing file ([4e5864e](https://github.com/lilaquadrat/interfaces/commit/4e5864ee38e0312a834a7d48cbae18af56670f35))
+
+## [1.50.0](https://github.com/lilaquadrat/interfaces/compare/v1.49.0...v1.50.0) (2026-09-25)
+
+
+### Features
+
+* **conversations:** added supportAvailability ([340f1e3](https://github.com/lilaquadrat/interfaces/commit/340f1e3e0b6fbc9f3526845a8492e86fef103ce1))
+
 ## [1.49.0](https://github.com/lilaquadrat/interfaces/compare/v1.48.0...v1.49.0) (2026-09-14)
 
 

package/lib/cjs/Conversation.d.ts

@@ -1,11 +1,14 @@
 import { ObjectId } from 'mongodb';
 import type { ConversationSla } from './ConversationSla';
+import type { SupportAvailability } from './SupportAvailability';
 export type SupportStatus = 'awaiting_agent' | 'awaiting_customer' | 'resolved';
 export interface Conversation {
     _id?: ObjectId;
     name?: string;
     participantsHash?: string;
     participants?: string[];
+    /** Original support customer; remains fixed even when participants change. */
+    supportCustomer?: string;
     blocked?: string[];
     messagesCount?: number;
     messagesCountSystem?: number;
@@ -18,5 +21,11 @@ export interface Conversation {
     supportStatusVersion?: number;
     /** Current support SLA projection, joined at read time rather than stored on the conversation. */
     sla?: ConversationSla | null;
+    /**
+     * Customer-facing support-hours summary (derived from the Sla config + server time), attached
+     * at read time for support conversations. Absent for non-support conversations and when no
+     * Sla configuration exists. Never carries the raw Sla fields.
+     */
+    supportAvailability?: SupportAvailability | null;
     new?: boolean;
 }

package/lib/cjs/SupportAvailability.d.ts

@@ -0,0 +1,13 @@
+import type { SupportDay } from './SupportDay';
+/**
+ * Customer-facing support-hours schedule.
+ *
+ * Only the derived schedule is exposed (`supportDays`, `timeZone`, `responseTimeHours`), never the
+ * raw Sla config. Whether support is open right now is derived by the client from the schedule
+ * and its own clock.
+ */
+export interface SupportAvailability {
+    responseTimeHours: number;
+    timeZone: string;
+    supportDays: SupportDay[];
+}

package/lib/cjs/index.d.ts

@@ -227,6 +227,7 @@ export * from './Stored';
 export * from './StoryModule';
 export * from './Structure';
 export * from './StudioIframeMessage';
+export * from './SupportAvailability';
 export * from './SupportDay';
 export * from './SystemDomain';
 export * from './TextModule';

package/lib/esm/Conversation.d.ts

@@ -1,11 +1,14 @@
 import { ObjectId } from 'mongodb';
 import type { ConversationSla } from './ConversationSla';
+import type { SupportAvailability } from './SupportAvailability';
 export type SupportStatus = 'awaiting_agent' | 'awaiting_customer' | 'resolved';
 export interface Conversation {
     _id?: ObjectId;
     name?: string;
     participantsHash?: string;
     participants?: string[];
+    /** Original support customer; remains fixed even when participants change. */
+    supportCustomer?: string;
     blocked?: string[];
     messagesCount?: number;
     messagesCountSystem?: number;
@@ -18,5 +21,11 @@ export interface Conversation {
     supportStatusVersion?: number;
     /** Current support SLA projection, joined at read time rather than stored on the conversation. */
     sla?: ConversationSla | null;
+    /**
+     * Customer-facing support-hours summary (derived from the Sla config + server time), attached
+     * at read time for support conversations. Absent for non-support conversations and when no
+     * Sla configuration exists. Never carries the raw Sla fields.
+     */
+    supportAvailability?: SupportAvailability | null;
     new?: boolean;
 }

package/lib/esm/SupportAvailability.d.ts

@@ -0,0 +1,13 @@
+import type { SupportDay } from './SupportDay';
+/**
+ * Customer-facing support-hours schedule.
+ *
+ * Only the derived schedule is exposed (`supportDays`, `timeZone`, `responseTimeHours`), never the
+ * raw Sla config. Whether support is open right now is derived by the client from the schedule
+ * and its own clock.
+ */
+export interface SupportAvailability {
+    responseTimeHours: number;
+    timeZone: string;
+    supportDays: SupportDay[];
+}

package/lib/esm/SupportAvailability.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=SupportAvailability.js.map

package/lib/esm/SupportAvailability.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"SupportAvailability.js","sourceRoot":"","sources":["../../src/SupportAvailability.ts"],"names":[],"mappings":""}

package/lib/esm/index.d.ts

@@ -227,6 +227,7 @@ export * from './Stored';
 export * from './StoryModule';
 export * from './Structure';
 export * from './StudioIframeMessage';
+export * from './SupportAvailability';
 export * from './SupportDay';
 export * from './SystemDomain';
 export * from './TextModule';

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@lilaquadrat/interfaces",
-  "version": "1.49.0",
+  "version": "1.51.0",
   "description": "interfaces in context of lilaquadrat STUDIO",
   "author": {
     "email": "m.schuebel@lila2.de",

package/src/Conversation.ts

@@ -1,5 +1,6 @@
 import { ObjectId } from 'mongodb';
 import type { ConversationSla } from './ConversationSla';
+import type { SupportAvailability } from './SupportAvailability';
 
 export type SupportStatus = 'awaiting_agent' | 'awaiting_customer' | 'resolved';
 
@@ -8,6 +9,8 @@ export interface Conversation {
   name?: string;
   participantsHash?: string;
   participants?: string[];
+  /** Original support customer; remains fixed even when participants change. */
+  supportCustomer?: string;
   blocked?: string[];
   messagesCount?: number;
   messagesCountSystem?: number;
@@ -20,5 +23,11 @@ export interface Conversation {
   supportStatusVersion?: number;
   /** Current support SLA projection, joined at read time rather than stored on the conversation. */
   sla?: ConversationSla | null;
+  /**
+   * Customer-facing support-hours summary (derived from the Sla config + server time), attached
+   * at read time for support conversations. Absent for non-support conversations and when no
+   * Sla configuration exists. Never carries the raw Sla fields.
+   */
+  supportAvailability?: SupportAvailability | null;
   new?: boolean;
 }

package/src/SupportAvailability.ts

@@ -0,0 +1,14 @@
+import type { SupportDay } from './SupportDay';
+
+/**
+ * Customer-facing support-hours schedule.
+ *
+ * Only the derived schedule is exposed (`supportDays`, `timeZone`, `responseTimeHours`), never the
+ * raw Sla config. Whether support is open right now is derived by the client from the schedule
+ * and its own clock.
+ */
+export interface SupportAvailability {
+  responseTimeHours: number;
+  timeZone: string;
+  supportDays: SupportDay[];
+}