@lightworkai.official/debug-capture 0.12.8 → 0.14.0

package/src/install.ts

@@ -13,6 +13,7 @@ import { launch, onCrash } from "./reporter";
 import { strings } from "./ui/strings";
 import { showToast } from "./ui/toast";
 import { defineReporterElement, REPORTER_TAG } from "./ui/element";
+import { loadRequestTypes } from "./requests";
 
 let armed = false;
 
@@ -59,4 +60,13 @@ export function installDebugCapture(options: InstallOptions = {}): void {
   if (!document.querySelector(REPORTER_TAG)) {
     document.body.append(document.createElement(REPORTER_TAG));
   }
+
+  /*
+   * What the desk opens to its reporters, read once the page has settled —
+   * so a press of the button can offer ขอให้ทีมดำเนินการ without waiting
+   * (requests.ts). Late on purpose: it is never what the page came for.
+   */
+  const idle = (window as Window & { requestIdleCallback?: (cb: () => void, o?: { timeout: number }) => number }).requestIdleCallback;
+  if (idle) idle(() => void loadRequestTypes(), { timeout: 5000 });
+  else setTimeout(() => void loadRequestTypes(), 2000);
 }

package/src/requests.ts

@@ -0,0 +1,109 @@
+/**
+ * ขอให้ทีมดำเนินการ — asking the team for something, from the app.
+ *
+ * A report is "something broke": it carries a screenshot and the page's logs,
+ * because those are what make it reproducible. A request is "please do this"
+ * — reset my password, fix this record — and the logs do not help, but the
+ * picture of the page often does (the record to fix is on it): a request
+ * keeps the picture and the page's address, and sends no bundle. The desk
+ * decides what may be asked (its request types opened to reporters, GET
+ * /ingest/request-types); where it opens none, the widget is exactly what it
+ * was.
+ *
+ * Asked IN the report form, never before it (docs/WIDGET-ASK-PLAN.md): the
+ * press takes the screen as always, and the form offers เป็นคำขอ? whenever
+ * this read has landed. Installing the widget starts the read.
+ */
+import { getConfig, appInfo, resolveModule } from "./config";
+import { compressScreenshot } from "./screenshot";
+import { failureOf, identityHeader, ReportError, type FiledTicket } from "./submit";
+
+export interface RequestTypeOption {
+  id: string;
+  name: string;
+  description: string;
+  /** How long the team means to take, in hours — null when it has not said. */
+  targetHours: number | null;
+}
+
+let known: RequestTypeOption[] | null = null;
+let reading: Promise<RequestTypeOption[]> | null = null;
+
+const hostOf = () => getConfig().host.replace(/\/$/, "");
+
+/** What the desk opens to its reporters, as far as is known right now — null before the first read lands. */
+export function requestTypesNow(): RequestTypeOption[] | null {
+  return known;
+}
+
+/**
+ * Ask the desk once. Never throws: a desk that answers nothing useful — an
+ * older one without the endpoint (404), a network blip — offers nothing, and
+ * the widget stays a report button.
+ */
+export function loadRequestTypes(): Promise<RequestTypeOption[]> {
+  if (reading) return reading;
+  reading = (async () => {
+    try {
+      const res = await fetch(`${hostOf()}/ingest/request-types`, { headers: { "x-realm-key": getConfig().realmKey } });
+      const body = res.ok ? ((await res.json()) as { types?: unknown }) : null;
+      known = Array.isArray(body?.types) ? body.types.filter(isOption) : [];
+    } catch {
+      known = [];
+      // A failed read may be tried again on the next launch.
+      reading = null;
+    }
+    return known ?? [];
+  })();
+  return reading;
+}
+
+function isOption(t: unknown): t is RequestTypeOption {
+  const o = t as Partial<RequestTypeOption> | null;
+  return !!o && typeof o.id === "string" && typeof o.name === "string";
+}
+
+/** Forget what was read — for tests, and for a host that changes realm. */
+export function resetRequestTypes(): void {
+  known = null;
+  reading = null;
+}
+
+/**
+ * Send a request. The same door as a report (POST /ingest/tickets), with the
+ * type it asks for — the desk starts its steps and never folds two people's
+ * same request into one. Who is asking comes from the identity token when the
+ * host has one, as for a report.
+ */
+export async function submitRequest(input: { ticketTypeId: string; title: string; description: string; screenshotDataUrl?: string | null }): Promise<FiledTicket> {
+  const config = getConfig();
+  let user: { email?: string | null; fullName?: string | null } = {};
+  try {
+    user = config.user?.() ?? {};
+  } catch {
+    user = {};
+  }
+  const here = typeof window === "undefined" ? null : window.location;
+  const body = {
+    title: input.title,
+    description: input.description.trim() || undefined,
+    ticketTypeId: input.ticketTypeId,
+    appName: appInfo().name,
+    category: here ? resolveModule(here.pathname)?.label : undefined,
+    routeUrl: here?.href,
+    priority: "MEDIUM",
+    requesterEmail: user.email ?? undefined,
+    requesterName: user.fullName ?? undefined,
+    // The picture of the page, resized as a report's is — never the logs.
+    attachments: input.screenshotDataUrl ? [{ dataUri: await compressScreenshot(input.screenshotDataUrl), filename: "screenshot.jpg" }] : undefined,
+  };
+  const res = await fetch(`${hostOf()}/ingest/tickets`, {
+    method: "POST",
+    headers: { "content-type": "application/json", "x-realm-key": config.realmKey, ...(await identityHeader()) },
+    body: JSON.stringify(body),
+  }).catch(() => {
+    throw new ReportError("request never left the browser", "offline");
+  });
+  if (!res.ok) throw await failureOf(res);
+  return (await res.json()) as FiledTicket;
+}

package/src/submit.ts

@@ -76,7 +76,7 @@ export function bundleAttachment(bundle: DebugBundle): { dataUri: string; filena
  * endpoint is having a bad day — a bug report is the last thing that should
  * fail because of a side quest.
  */
-async function identityHeader(): Promise<Record<string, string>> {
+export async function identityHeader(): Promise<Record<string, string>> {
   const provider = getConfig().identity;
   if (!provider) return {};
   try {
@@ -220,20 +220,23 @@ export async function submitBundle(title: string, bundle: DebugBundle): Promise<
     throw new ReportError("report never left the browser", "offline");
   });
 
-  if (!res.ok) {
-    // The ingest endpoint answers 429 with a retry-after; anything else carries
-    // an { error } body. Surface whichever it is — "failed" alone sends someone
-    // reading a network tab they may not be able to open.
-    const retryAfter = res.headers.get("retry-after");
-    const detail = await res
-      .json()
-      .then((b: { error?: string }) => b.error)
-      .catch(() => null);
-    if (res.status === 429) throw new ReportError("rate limited", "rateLimited", retryAfter ?? undefined);
-    // 502/503/504 come from whatever is in front of the desk while it is being
-    // replaced, and the body is that thing's error page, not a sentence for us.
-    if (UNAVAILABLE.has(res.status)) throw new ReportError("desk unavailable", "unavailable");
-    throw new ReportError(detail ?? `Report failed (${res.status})`, "rejected", undefined, res.status);
-  }
+  if (!res.ok) throw await failureOf(res);
   return (await res.json()) as FiledTicket;
 }
+
+/** The send that did not go through, as one of the four failures — shared with a request's send (requests.ts). */
+export async function failureOf(res: Response): Promise<ReportError> {
+  // The ingest endpoint answers 429 with a retry-after; anything else carries
+  // an { error } body. Surface whichever it is — "failed" alone sends someone
+  // reading a network tab they may not be able to open.
+  const retryAfter = res.headers.get("retry-after");
+  const detail = await res
+    .json()
+    .then((b: { error?: string }) => b.error)
+    .catch(() => null);
+  if (res.status === 429) return new ReportError("rate limited", "rateLimited", retryAfter ?? undefined);
+  // 502/503/504 come from whatever is in front of the desk while it is being
+  // replaced, and the body is that thing's error page, not a sentence for us.
+  if (UNAVAILABLE.has(res.status)) return new ReportError("desk unavailable", "unavailable");
+  return new ReportError(detail ?? `Report failed (${res.status})`, "rejected", undefined, res.status);
+}

package/src/ui/annotator.ts

@@ -621,6 +621,8 @@ export function createAnnotator(
       event.preventDefault();
       deleteSelected();
     } else if (event.key === "Escape") {
+      // Handled: the dialog around the picture must not also close on it.
+      event.preventDefault();
       selected = -1;
       render();
     }

package/src/ui/element.ts

@@ -13,6 +13,7 @@ import { buildBundle } from "../bundle";
 import { getConfig } from "../config";
 import { onLaunch } from "../reporter";
 import { captureScreen } from "../screenshot";
+import { loadRequestTypes, requestTypesNow, submitRequest, type RequestTypeOption } from "../requests";
 import { ReportError, submitBundle } from "../submit";
 import type { DebugBundle, DebugReason, ErroredQuery } from "../types";
 import { createAnnotator, type Annotator, type AnnotatorTool } from "./annotator";
@@ -23,6 +24,19 @@ import { CSS } from "./styles";
 
 export const REPORTER_TAG = "lw-debug-reporter";
 
+/**
+ * What was typed and not sent, kept for the next press in this tab — Gmail's
+ * compose: closing keeps the draft (DESIGN §7). ✕, ปิด and Escape all close;
+ * none of them is a decision to throw words away. Cleared when it is sent.
+ */
+interface Draft {
+  title: string;
+  detail: string;
+  asking: boolean;
+  typeId: string | null;
+}
+let draft: Draft | null = null;
+
 /**
  * Failed data-layer queries the host wants on the record — react-query, Apollo,
  * whatever it uses. Set by the host; read at capture time. A callback rather
@@ -81,6 +95,10 @@ function createReporterClass(): CustomElementConstructor {
     private annotator: Annotator | null = null;
     private bundle: DebugBundle | null = null;
     private busy = false;
+    /** The open form's words, read when it closes unsent. */
+    private keep: (() => Draft | null) | null = null;
+    /** What had the focus before the press — the host's button, usually — given back on close. */
+    private returnFocus: HTMLElement | null = null;
 
     constructor() {
       super();
@@ -94,6 +112,14 @@ function createReporterClass(): CustomElementConstructor {
       // shortcuts must not hear it (ui/keys). Once, on the root — it outlives
       // every open and close.
       containKeys(this.root);
+      // Escape closes the dialog — unless something inside it took the key
+      // first (a note being typed on the picture, a shape being let go of).
+      this.root.addEventListener("keydown", (event) => {
+        const e = event as KeyboardEvent;
+        if (e.key !== "Escape" || e.defaultPrevented || !this.root.querySelector("[role=dialog]")) return;
+        e.preventDefault();
+        this.close();
+      });
     }
 
     connectedCallback(): void {
@@ -118,8 +144,24 @@ function createReporterClass(): CustomElementConstructor {
     private async open(reason: DebugReason): Promise<void> {
       if (this.busy) return;
       this.busy = true;
+      const active = document.activeElement;
+      this.returnFocus = active instanceof HTMLElement && active !== document.body ? active : null;
       const t = strings(getConfig().locale);
+      /*
+       * One door: the press takes the screen and opens the report form,
+       * always. Asking the team is a choice made IN that form — เป็นคำขอ?
+       * เลือกเรื่องที่ขอ — never a door before it (docs/WIDGET-ASK-PLAN.md): a
+       * chooser here cost every press one more click to serve the one in
+       * twelve that asks, and a press before the offer was read had no way to
+       * ask at all. The offer is read without waiting — the share needs this
+       * click — and the form shows the door whenever it lands.
+       */
+      if (requestTypesNow() === null) void loadRequestTypes();
+      await this.report(reason, t);
+    }
 
+    /** A report: the screen first, then the form — see open(). Called inside a click, with nothing awaited before the capture. */
+    private async report(reason: DebugReason, t: Strings): Promise<void> {
       /*
        * Capture BEFORE anything of ours is on screen.
        *
@@ -144,15 +186,22 @@ function createReporterClass(): CustomElementConstructor {
         screenshotMethod: shot.method,
         erroredQueries: safeQueries(),
       });
-      this.renderForm(t);
+      this.renderForm(t, reason);
     }
 
-    private close(): void {
+    /** Closed unsent, what was typed is kept for the next press; sent, it is gone. */
+    private close(sent = false): void {
+      if (sent) draft = null;
+      else if (this.keep) draft = this.keep() ?? draft;
+      this.keep = null;
       this.annotator?.destroy();
       this.annotator = null;
       this.bundle = null;
       this.busy = false;
       this.root.replaceChildren();
+      const back = this.returnFocus;
+      this.returnFocus = null;
+      if (back?.isConnected) back.focus();
     }
 
     private shell(t: Strings): HTMLElement {
@@ -179,88 +228,220 @@ function createReporterClass(): CustomElementConstructor {
       panel.append(head, el("p", "status", message));
     }
 
-    private renderForm(t: Strings): void {
+    /**
+     * The one dialog: a report — or, where the desk offers request types to
+     * its reporters, a request, the same dialog turned (docs/WIDGET-ASK-PLAN.md;
+     * Zendesk's and Freshdesk's widgets keep the kind inside the one form).
+     * What was typed, the marked picture and the page cross over; a request
+     * leaves the page's logs behind — they are a problem's evidence, not an
+     * ask's — and its picture can be taken off.
+     */
+    private renderForm(t: Strings, reason: DebugReason): void {
       const bundle = this.bundle;
       if (!bundle) return;
       const panel = this.shell(t);
+      let mode: "problem" | "request" = "problem";
+      let chosen: RequestTypeOption | null = null;
+      let select: HTMLSelectElement | null = null;
 
       const head = el("div", "head");
+      const heading = el("h2", "", t.title);
       const closeBtn = button("✕", "icon");
       closeBtn.setAttribute("aria-label", t.close);
       closeBtn.addEventListener("click", () => this.close());
-      head.append(el("h2", "", t.title), closeBtn);
+      head.append(heading, closeBtn);
+
+      // The other door: a quiet line under the heading, only where the desk offers something to ask.
+      const door = el("p", "door");
+      door.hidden = true;
+      const doorText = el("span");
+      const doorBtn = button("", "link");
+      doorBtn.dataset.switchKind = "";
+      door.append(doorText, doorBtn);
+
+      // What is asked for — the request's own rows.
+      const ask = el("div", "ask");
+      ask.hidden = true;
+      const typeHolder = el("div");
+      const about = el("p", "status", "");
+      ask.append(labelFor(t.requestTypeLabel, "", true), typeHolder, about);
+      const describe = () => {
+        if (!chosen) return;
+        about.textContent = [chosen.description, chosen.targetHours ? t.requestTarget.replace("{time}", hoursWords(t, chosen.targetHours)) : ""].filter(Boolean).join(" · ");
+      };
 
       const summary = document.createElement("input");
       summary.type = "text";
-      summary.placeholder = t.summaryPlaceholder;
-      const summaryLabel = labelFor(t.summaryLabel, t.summaryRequired, true);
-
+      const summaryLabel = labelFor("");
       const detail = document.createElement("textarea");
-      detail.placeholder = t.detailPlaceholder;
+      const detailLabel = labelFor("");
 
       const meta = el("div", "meta");
-      meta.innerHTML = "";
       const { context } = bundle;
-      for (const [key, value] of [
-        [t.reporter, `${context.user.fullName ?? "—"} (${context.user.email ?? "—"})`],
-        [t.page, context.route.href],
-        // No version row. It read "vundefined · undefined" once version and
-        // environment became optional, and it was telling the person filing the
-        // report something only the person reading it needs — both still travel
-        // with the bundle.
-        //
-        // The replay counts as one more thing captured, listed with the rest.
-        // It is the support team's debug log, taken the way the network and
-        // console logs are — not a choice put to the reporter. There was a
-        // tick box here once; the platform owner's call was that a report
-        // should always carry what makes it reproducible.
-        [
-          t.captured,
-          `${bundle.network.length} network · ${bundle.console.length} console · ${bundle.actionTrail.length} actions${
-            bundle.replay ? ` · ${t.replay} ${Math.round(bundle.replay.durationMs / 1000)}s` : ""
-          }`,
-        ],
-      ] as [string, string][]) {
+      const captured = `${bundle.network.length} network · ${bundle.console.length} console · ${bundle.actionTrail.length} actions${
+        bundle.replay ? ` · ${t.replay} ${Math.round(bundle.replay.durationMs / 1000)}s` : ""
+      }`;
+      // textContent, not innerHTML: every one of these values is attacker-
+      // influenced (a URL, a display name, a captured label).
+      const metaRow = (key: string, value: string) => {
         const row = document.createElement("div");
-        // textContent, not innerHTML: every one of these values is attacker-
-        // influenced (a URL, a display name, a captured label).
         const b = document.createElement("b");
         b.textContent = `${key}: `;
-        row.append(b, document.createTextNode(value));
+        const v = document.createTextNode(value);
+        row.append(b, v);
         meta.append(row);
-      }
+        return { b, v };
+      };
+      metaRow(t.reporter, `${context.user.fullName ?? "—"} (${context.user.email ?? "—"})`);
+      metaRow(t.page, context.route.href);
+      // No version row: it is for the person reading, not the one filing — it
+      // still travels with the bundle. The replay is listed with the rest of
+      // what was captured: the support team's debug log, not a choice put to
+      // the reporter.
+      const logs = metaRow(t.captured, captured);
+
+      // A request's picture is its own to keep or take off; a report always carries what it captured.
+      const shotChoice = document.createElement("label");
+      shotChoice.className = "shot-choice";
+      shotChoice.hidden = true;
+      const withShot = document.createElement("input");
+      withShot.type = "checkbox";
+      withShot.checked = true;
+      withShot.dataset.requestShot = "";
+      shotChoice.append(withShot, document.createTextNode(` ${t.requestWithShot}`));
+      const shot = bundle.screenshotDataUrl ? this.screenshotSection(t, bundle.screenshotDataUrl) : [el("p", "status", t.noScreenshot)];
+      // What to mark on the picture: the problem, or what is asked for.
+      const markWhat = bundle.screenshotDataUrl ? shot[0]! : null;
+      if (!bundle.screenshotDataUrl) shotChoice.replaceChildren();
 
       const status = el("p", "status", "");
       const submitBtn = button(t.submit, "primary");
-      submitBtn.disabled = true;
-      summary.addEventListener("input", () => {
-        submitBtn.disabled = summary.value.trim().length === 0;
+      const ready = () => {
+        submitBtn.disabled = summary.value.trim().length === 0 || (mode === "request" && !chosen);
+      };
+      summary.addEventListener("input", ready);
+
+      const apply = () => {
+        const asking = mode === "request";
+        heading.textContent = asking ? t.requestTitle : t.title;
+        panel.setAttribute("aria-label", asking ? t.requestTitle : t.title);
+        doorText.textContent = `${asking ? t.problemInstead : t.askInstead} `;
+        doorBtn.textContent = asking ? t.problemInsteadAction : t.askInsteadAction;
+        ask.hidden = !asking;
+        fillLabel(summaryLabel, asking ? t.requestSummaryLabel : t.summaryLabel, asking ? "" : t.summaryRequired, true);
+        summary.placeholder = asking ? t.requestSummaryPlaceholder : t.summaryPlaceholder;
+        fillLabel(detailLabel, asking ? t.requestDetailLabel : t.detailLabel);
+        detail.placeholder = asking ? t.requestDetailPlaceholder : t.detailPlaceholder;
+        logs.b.textContent = `${asking ? t.requestLeaves : t.captured}: `;
+        logs.v.textContent = asking ? t.requestLeavesWhat : captured;
+        shotChoice.hidden = !asking || !bundle.screenshotDataUrl;
+        if (markWhat) fillLabel(markWhat, asking ? t.requestAnnotateHint : t.annotateHint);
+        for (const node of shot) node.classList.toggle("dropped", asking && !withShot.checked);
+        submitBtn.textContent = asking ? t.requestSubmit : t.submit;
+        ready();
+      };
+      withShot.addEventListener("change", apply);
+      doorBtn.addEventListener("click", () => {
+        mode = mode === "problem" ? "request" : "problem";
+        apply();
+        (mode === "request" ? (select ?? summary) : summary).focus();
       });
 
-      panel.append(head, summaryLabel, summary, labelFor(t.detailLabel), detail, meta);
-      if (bundle.screenshotDataUrl) panel.append(...this.screenshotSection(t, bundle.screenshotDataUrl));
-      else panel.append(el("p", "status", t.noScreenshot));
+      /*
+       * What the desk offers, as soon as it is known: now, or when the read
+       * lands with the form already open. Only on a press by hand — a crash's
+       * invitation is a problem by definition.
+       */
+      const offer = (types: RequestTypeOption[]) => {
+        if (this.bundle !== bundle || reason.type !== "manual" || !types.length) return;
+        chosen = types[0]!;
+        if (types.length > 1) {
+          select = document.createElement("select");
+          select.dataset.requestType = "";
+          for (const option of types) {
+            const o = document.createElement("option");
+            o.value = option.id;
+            o.textContent = option.name;
+            select.append(o);
+          }
+          select.addEventListener("change", () => {
+            chosen = types.find((x) => x.id === select!.value) ?? chosen;
+            describe();
+          });
+          typeHolder.replaceChildren(select);
+        } else typeHolder.replaceChildren(el("p", "ask-type", chosen.name));
+        describe();
+        door.hidden = false;
+      };
+      /*
+       * What was typed last time and not sent comes back, said so — with a
+       * way to clear it. A request goes back to being one once its type is
+       * offered again.
+       */
+      const restored = draft && (draft.title || draft.detail) ? draft : null;
+      const again = el("p", "draft");
+      again.hidden = !restored;
+      if (restored) {
+        summary.value = restored.title;
+        detail.value = restored.detail;
+        const clear = button(t.draftClear, "link");
+        clear.dataset.draftClear = "";
+        clear.addEventListener("click", () => {
+          summary.value = "";
+          detail.value = "";
+          draft = null;
+          again.hidden = true;
+          ready();
+          summary.focus();
+        });
+        again.append(document.createTextNode(`${t.draftRestored} · `), clear);
+      }
+      const known = requestTypesNow();
+      const offerAndRestore = (types: RequestTypeOption[]) => {
+        offer(types);
+        if (!restored?.asking || door.hidden) return;
+        const was = types.find((x) => x.id === restored.typeId);
+        if (was) {
+          chosen = was;
+          if (select) select.value = was.id;
+          describe();
+        }
+        mode = "request";
+        apply();
+      };
+      if (known) offerAndRestore(known);
+      else if (reason.type === "manual") void loadRequestTypes().then(offerAndRestore);
+      this.keep = () => ({ title: summary.value, detail: detail.value, asking: mode === "request", typeId: chosen?.id ?? null });
 
+      panel.append(head, door, again, ask, summaryLabel, summary, detailLabel, detail, meta, shotChoice, ...shot);
       const foot = el("div", "foot");
       const cancel = button(t.close);
       cancel.addEventListener("click", () => this.close());
       foot.append(cancel, status, el("span", "grow"), submitBtn);
       panel.append(foot);
+      apply();
 
       submitBtn.addEventListener("click", async () => {
         submitBtn.disabled = true;
         status.dataset.tone = "";
         status.textContent = t.submitting;
+        // Take the annotated image, not the raw capture — the drawing IS the
+        // report for most people.
+        const picture = () => (this.annotator?.hasShapes() ? this.annotator.toDataUrl() : bundle.screenshotDataUrl);
         try {
-          const filed = await submitBundle(summary.value.trim(), {
-            ...bundle,
-            note: detail.value,
-            // Take the annotated image, not the raw capture — the drawing IS the
-            // report for most people.
-            screenshotDataUrl: this.annotator?.hasShapes()
-              ? this.annotator.toDataUrl()
-              : bundle.screenshotDataUrl,
-          });
+          if (mode === "request" && chosen) {
+            const filed = await submitRequest({
+              ticketTypeId: chosen.id,
+              title: summary.value.trim(),
+              description: detail.value,
+              screenshotDataUrl: withShot.checked ? picture() : null,
+            });
+            const announced = this.dispatchEvent(new CustomEvent("lw-request-submitted", { detail: filed, bubbles: true, composed: true, cancelable: true }));
+            this.close(true);
+            if (announced) showToast(`${t.requestSubmitted} — #${filed.number}`, "success");
+            return;
+          }
+          const filed = await submitBundle(summary.value.trim(), { ...bundle, note: detail.value, screenshotDataUrl: picture() });
           // Cancelable: a host with its own toast system calls preventDefault()
           // and shows its own. Ours is the default, not the only option.
           const announced = this.dispatchEvent(
@@ -274,7 +455,7 @@ function createReporterClass(): CustomElementConstructor {
           // Close first, then announce. The dialog is what the user was looking
           // at, and a confirmation written into a panel that then closes says
           // nothing — which is why filing a ticket appeared to do nothing.
-          this.close();
+          this.close(true);
           if (announced) showToast(`${t.submitted} — #${filed.number}`, "success");
         } catch (error) {
           const message = failureMessage(error, t);
@@ -285,7 +466,7 @@ function createReporterClass(): CustomElementConstructor {
           showToast(message, "error");
           // The dialog stays open and nothing is cleared: what they wrote is
           // still in the box, and pressing again is the right thing to do.
-          submitBtn.disabled = false;
+          ready();
         }
       });
 
@@ -360,6 +541,11 @@ function el(tag: string, className = "", text = ""): HTMLElement {
   return node;
 }
 
+/** "3 วัน" or "4 ชั่วโมง" — the way the desk's setting offers it. */
+function hoursWords(t: Strings, h: number): string {
+  return h >= 24 && h % 24 === 0 ? t.days.replace("{n}", String(h / 24)) : t.hours.replace("{n}", String(h));
+}
+
 function button(text: string, className = ""): HTMLButtonElement {
   const node = document.createElement("button");
   node.type = "button";
@@ -369,8 +555,12 @@ function button(text: string, className = ""): HTMLButtonElement {
 }
 
 function labelFor(text: string, hint = "", required = false): HTMLElement {
-  const label = document.createElement("label");
-  label.append(document.createTextNode(text));
+  return fillLabel(document.createElement("label"), text, hint, required);
+}
+
+/** A label's words, written again when the dialog turns from a report to a request. */
+function fillLabel(label: HTMLElement, text: string, hint = "", required = false): HTMLElement {
+  label.replaceChildren(document.createTextNode(text));
   if (required) {
     const star = document.createElement("span");
     star.className = "req";