@lightworkai.official/debug-capture 0.12.4 → 0.12.6

package/README.md

@@ -276,8 +276,16 @@ await openSupportPortal();                       // announces, then a new tab
 await openSupportPortal({ seconds: 5 });         // a longer countdown
 await openSupportPortal({ announce: false });    // go on the spot, no dialog
 await openSupportPortal({ target: "_self" });    // take over this tab instead
+await openSupportPortal({ returnTo: "/me/tickets/<id>" }); // land on one ticket
 ```
 
+**`returnTo` is for links that name a ticket.** Your own notification about a
+reply ("ACME-5158 · ทีมงานตอบกลับแล้ว") points at that ticket, and a person who
+follows it should arrive there, not on a list they then have to search. It is a
+hint: the portal accepts only a path under its reporter pages (`/me…`) and lands
+on the list for anything else, so a host cannot send someone off-site through
+it.
+
 **A new tab by default.** Checking on a report is an interruption to something
 else; replacing the page costs someone their place to answer a question that
 takes ten seconds. A tab opened after a countdown can be refused — the click's
@@ -301,7 +309,7 @@ cannot reach it. With it, a failure is reported *in* it and the call resolves;
 with `announce: false` there is nowhere to put the message, so the error is
 thrown for you to handle.
 
-`supportPortalUrl(host, realmKey, token)` is pure and safe to call on a server.
+`supportPortalUrl(host, realmKey, token, returnTo?)` is pure and safe to call on a server.
 
 
 ## Installing

package/dist/debug-capture.js

@@ -1,4 +1,4 @@
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package/dist/index.mjs

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+`;var $0="lw-debug-reporter";function A6(J,$){if(J instanceof c){if(J.kind==="offline")return $.failedOffline;if(J.kind==="unavailable")return $.failedUnavailable;if(J.kind==="rateLimited")return $.failedTooMany.replace("{seconds}",J.retryAfter??"60");return J.message||$.failed}return $.failed}var X2=()=>[];function x6(J){X2=J}var f6=[{tool:"rect",key:"toolRect"},{tool:"arrow",key:"toolArrow"},{tool:"highlight",key:"toolHighlight"},{tool:"text",key:"toolText"}];function E6(){return class extends HTMLElement{root;stop=null;annotator=null;bundle=null;busy=!1;constructor(){super();this.root=this.attachShadow({mode:"open"})}connectedCallback(){this.dataset.debugReporter="true",this.stop=A0(($)=>void this.open($))}disconnectedCallback(){this.stop?.(),this.stop=null,this.close()}async open($){if(this.busy)return;this.busy=!0;let Q=d(S().locale),j=await 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j=(W)=>({elapsedMs:W,requests:[],failedRequests:[],consoleErrors:[],slowestMs:null});if(J.length===0)return[];let z=J.map((W)=>t0(W.at)),K=(W)=>{for(let G=W+1;G<z.length;G+=1){let F=z[G];if(F!=null)return F}return Number.POSITIVE_INFINITY};return J.map((W,G)=>{let F=z[G]??null,P=(G>0?z[G-1]:null)??null,B=F!==null&&P!==null?Math.max(0,F-P):null;if(F===null)return j(B);let M=F,C=Math.max(M,K(G)),w=(q)=>q!==null&&q>=M&&(q<C||C===Number.POSITIVE_INFINITY),D=$.filter((q)=>w(t0(q.startedAt))),R=Q.filter((q)=>g6.has(q.level)&&w(t0(q.at))),_=D.map((q)=>q.durationMs).filter((q)=>typeof q==="number");return{elapsedMs:B,requests:D,failedRequests:D.filter(H2),consoleErrors:R,slowestMs:_.length>0?Math.max(..._):null}})}function v6(J,$){return J.requests.length===0&&J.consoleErrors.length===0&&(J.elapsedMs===null||J.elapsedMs<$)}function p6(J){if(J<1000)return`${Math.round(J)} มิลลิวินาที`;let $=J/1000;if($<10)return`${$.toFixed(1)} วิ`;if($<60)return`${Math.round($)} วิ`;let Q=Math.floor($/60),j=Math.round($%60);return j===0?`${Q} นาที`:`${Q} นาที ${j} วิ`}var u6="lw-portal-handoff",U2=138.23,d6=`
 :host { all: initial; }
 .backdrop {
   position: fixed; inset: 0; z-index: 2147483002;
@@ -151,10 +151,10 @@ canvas { width: 100%; height: auto; display: block; border: 1px solid #e2e8f0; b
 .ring .track { stroke: #e2e8f0; }
 .ring .bar {
   stroke: #0ea5e9; transform: rotate(-90deg); transform-origin: 50% 50%;
-  stroke-dasharray: ${H2}; stroke-dashoffset: 0;
+  stroke-dasharray: ${U2}; stroke-dashoffset: 0;
   animation: deplete var(--secs, 3s) linear forwards;
 }
-@keyframes deplete { to { stroke-dashoffset: ${H2}; } }
+@keyframes deplete { to { stroke-dashoffset: ${U2}; } }
 .count {
   position: absolute; inset: 0; display: grid; place-items: center;
   font-size: 18px; font-weight: 600; color: #0f172a;
@@ -198,7 +198,7 @@ p { margin: 0; font-size: 13px; line-height: 1.6; color: #475569; }
   .ring .bar { animation: none; stroke-dashoffset: 0; }
   .spinner { animation-duration: 2s; }
 }
-`;function U2(J){if(typeof document>"u")return J.prepare().then((q)=>void J.go(q),()=>{return});let $=d(S().locale),Q=Math.max(1,Math.floor(J.seconds??3)),j=document.createElement(b6),z=j.attachShadow({mode:"open"}),K=document.createElement("style");K.textContent=v6,z.append(K);let W=document.createElement("div");W.className="backdrop",W.innerHTML=`
+`;function P2(J){if(typeof document>"u")return J.prepare().then((q)=>void J.go(q),()=>{return});let $=d(S().locale),Q=Math.max(1,Math.floor(J.seconds??3)),j=document.createElement(u6),z=j.attachShadow({mode:"open"}),K=document.createElement("style");K.textContent=d6,z.append(K);let W=document.createElement("div");W.className="backdrop",W.innerHTML=`
     <div class="card" role="dialog" aria-modal="true" aria-labelledby="lw-ho-title">
       <div class="dial">
         <svg class="ring" viewBox="0 0 52 52" aria-hidden="true">
@@ -214,4 +214,4 @@ p { margin: 0; font-size: 13px; line-height: 1.6; color: #475569; }
         <button type="button" class="cancel"></button>
         <button type="button" class="go"></button>
       </div>
-    </div>`,z.append(W);let G=(q)=>W.querySelector(q),F=G(".card"),M=G(".bar"),B=G(".count"),P=G("h2"),I=G(".body"),w=G(".host"),D=G(".go"),R=G(".cancel");P.textContent=$.handoffTitle,I.textContent=$.handoffBody;try{w.textContent=new URL(S().host).host}catch{w.textContent=""}D.textContent=$.handoffGo,R.textContent=$.cancel,F.style.setProperty("--secs",`${Q}s`),B.textContent=String(Q),document.body.append(j),requestAnimationFrame(()=>W.setAttribute("data-open","1"));let _=document.activeElement;return D.focus({preventScroll:!0}),new Promise((q)=>{let O=!1,y=null,$0=!1,c=Date.now()+Q*1000,h=window.setInterval(()=>{let N=Math.ceil((c-Date.now())/1000);if(B.textContent=String(Math.max(0,N)),Date.now()>=c)L()},100);function b(N){if(O)return;if(O=!0,window.clearInterval(h),document.removeEventListener("keydown",v,!0),W.removeAttribute("data-open"),window.setTimeout(()=>j.remove(),200),!N)_?.focus?.({preventScroll:!0});q()}function D0(N){window.clearInterval(h),M.classList.remove("spinner"),M.style.animation="none",B.textContent="",P.textContent=$.handoffBlocked,I.textContent=$.handoffBody;let E=document.createElement("a");E.className="go",E.href=N,E.target="_blank",E.rel="noopener noreferrer",E.textContent=$.handoffOpen,E.addEventListener("click",()=>b(!0)),D.replaceWith(E),E.focus({preventScroll:!0})}function L(){if(O||$0)return;if(y)return J.go(y)?b(!0):D0(y);window.clearInterval(h),B.textContent="",M.classList.add("spinner"),P.textContent=$.handoffPreparing}function v(N){if(N.key==="Escape")N.stopPropagation(),b(!1)}document.addEventListener("keydown",v,!0),D.addEventListener("click",L),R.addEventListener("click",()=>b(!1)),W.addEventListener("click",(N)=>{if(N.target===W)b(!1)}),J.prepare().then((N)=>{if(y=N,!O&&Date.now()>=c)L()},()=>{$0=!0,window.clearInterval(h),F.classList.add("error"),M.classList.remove("spinner"),M.style.animation="none",B.textContent="",P.textContent=$.handoffFailed,I.textContent=$.handoffBody,D.remove(),R.textContent=$.close})})}var p6="/sso";function I2(J,$,Q){let j=new URL(p6,J.endsWith("/")?J:`${J}/`);return j.searchParams.set("realm",$),j.searchParams.set("token",Q),j.toString()}class C0 extends Error{constructor(J="No identity provider is configured, or nobody is signed in"){super(J);this.name="NoIdentityError"}}async function M2(){let J=S();if(!J.identity)throw new C0;let $=await J.identity();if(!$)throw new C0;return I2(J.host,J.realmKey,$)}function P2(J,$){if($==="_self")return window.location.assign(J),!0;let Q=window.open(J,"_blank");if(!Q)return!1;try{Q.opener=null}catch{}return!0}async function u6(J={}){if(J.announce===!1){P2(await M2(),J.target);return}await U2({seconds:J.seconds,prepare:M2,go:($)=>P2($,J.target)})}export{u0 as trimToBudget,o1 as toCurl,h0 as takeReplay,I2 as supportPortalUrl,i0 as submitBundle,f4 as stopReplay,t as showToast,T6 as setErroredQueriesSource,h6 as requestPath,d as reporterStrings,f as redactUrl,l as redactLabel,o as redactHeaders,r as redactBody,c0 as packReplay,u6 as openSupportPortal,k0 as onLaunch,x0 as onCrash,_2 as moduleResolver,A0 as launch,E4 as isReplayRecording,g6 as isQuietStep,F2 as isFailedRequest,j0 as isConfigured,E6 as installDebugCapture,e4 as hasCause,f0 as getNetworkLog,T0 as getConsoleLog,S as getConfig,_0 as getActionTrail,y6 as formatDuration,v0 as errorSignature,E0 as emitCrash,n0 as defineReporterElement,r0 as createAnnotator,m6 as correlateActionTrail,N2 as configureDebugCapture,b0 as captureScreen,n4 as bundleToMarkdown,t4 as bundleFileName,y0 as buildBundle,m as appInfo,O0 as actionCountSuffix,J0 as REPORTER_TAG,t1 as REPLAY_FILENAME,i as REDACTED,C0 as NoIdentityError,p0 as BUNDLE_BUDGET_BYTES};
+    </div>`,z.append(W);let G=(q)=>W.querySelector(q),F=G(".card"),P=G(".bar"),B=G(".count"),M=G("h2"),C=G(".body"),w=G(".host"),D=G(".go"),R=G(".cancel");M.textContent=$.handoffTitle,C.textContent=$.handoffBody;try{w.textContent=new URL(S().host).host}catch{w.textContent=""}D.textContent=$.handoffGo,R.textContent=$.cancel,F.style.setProperty("--secs",`${Q}s`),B.textContent=String(Q),document.body.append(j),requestAnimationFrame(()=>W.setAttribute("data-open","1"));let _=document.activeElement;return D.focus({preventScroll:!0}),new Promise((q)=>{let O=!1,y=null,Q0=!1,i=Date.now()+Q*1000,h=window.setInterval(()=>{let N=Math.ceil((i-Date.now())/1000);if(B.textContent=String(Math.max(0,N)),Date.now()>=i)L()},100);function b(N){if(O)return;if(O=!0,window.clearInterval(h),document.removeEventListener("keydown",v,!0),W.removeAttribute("data-open"),window.setTimeout(()=>j.remove(),200),!N)_?.focus?.({preventScroll:!0});q()}function q0(N){window.clearInterval(h),P.classList.remove("spinner"),P.style.animation="none",B.textContent="",M.textContent=$.handoffBlocked,C.textContent=$.handoffBody;let f=document.createElement("a");f.className="go",f.href=N,f.target="_blank",f.rel="noopener noreferrer",f.textContent=$.handoffOpen,f.addEventListener("click",()=>b(!0)),D.replaceWith(f),f.focus({preventScroll:!0})}function L(){if(O||Q0)return;if(y)return J.go(y)?b(!0):q0(y);window.clearInterval(h),B.textContent="",P.classList.add("spinner"),M.textContent=$.handoffPreparing}function v(N){if(N.key==="Escape")N.stopPropagation(),b(!1)}document.addEventListener("keydown",v,!0),D.addEventListener("click",L),R.addEventListener("click",()=>b(!1)),W.addEventListener("click",(N)=>{if(N.target===W)b(!1)}),J.prepare().then((N)=>{if(y=N,!O&&Date.now()>=i)L()},()=>{Q0=!0,window.clearInterval(h),F.classList.add("error"),P.classList.remove("spinner"),P.style.animation="none",B.textContent="",M.textContent=$.handoffFailed,C.textContent=$.handoffBody,D.remove(),R.textContent=$.close})})}var c6="/sso";function I2(J,$,Q,j){let z=new URL(c6,J.endsWith("/")?J:`${J}/`);if(z.searchParams.set("realm",$),z.searchParams.set("token",Q),j)z.searchParams.set("return",j);return z.toString()}class D0 extends Error{constructor(J="No identity provider is configured, or nobody is signed in"){super(J);this.name="NoIdentityError"}}async function M2(J){let $=S();if(!$.identity)throw new D0;let Q=await $.identity();if(!Q)throw new D0;return I2($.host,$.realmKey,Q,J)}function C2(J,$){if($==="_self")return window.location.assign(J),!0;let Q=window.open(J,"_blank");if(!Q)return!1;try{Q.opener=null}catch{}return!0}async function i6(J={}){if(J.announce===!1){C2(await M2(J.returnTo),J.target);return}await P2({seconds:J.seconds,prepare:()=>M2(J.returnTo),go:($)=>C2($,J.target)})}export{d0 as trimToBudget,r1 as toCurl,m0 as takeReplay,I2 as supportPortalUrl,l0 as submitBundle,h4 as stopReplay,e as showToast,x6 as setErroredQueriesSource,y6 as requestPath,d as reporterStrings,E as redactUrl,o as redactLabel,r as redactHeaders,s as redactBody,i0 as packReplay,i6 as openSupportPortal,A0 as onLaunch,f0 as onCrash,L2 as moduleResolver,x0 as launch,E4 as isReplayRecording,v6 as isQuietStep,H2 as isFailedRequest,z0 as isConfigured,m6 as installDebugCapture,J6 as hasCause,h0 as getNetworkLog,T0 as getConsoleLog,S as getConfig,L0 as getActionTrail,p6 as formatDuration,p0 as errorSignature,E0 as emitCrash,a0 as defineReporterElement,s0 as createAnnotator,b6 as correlateActionTrail,S2 as configureDebugCapture,v0 as captureScreen,a4 as bundleToMarkdown,e4 as bundleFileName,b0 as buildBundle,m as appInfo,R0 as actionCountSuffix,$0 as REPORTER_TAG,e1 as REPLAY_FILENAME,l as REDACTED,D0 as NoIdentityError,u0 as BUNDLE_BUDGET_BYTES};

package/dist/portal.d.ts

@@ -3,7 +3,7 @@
  * tested without a browser, and so a host that wants its own link element
  * rather than our button has something to point it at.
  */
-export declare function supportPortalUrl(host: string, realmKey: string, token: string): string;
+export declare function supportPortalUrl(host: string, realmKey: string, token: string, returnTo?: string): string;
 export declare class NoIdentityError extends Error {
     constructor(message?: string);
 }
@@ -19,6 +19,16 @@ export interface OpenPortalOptions {
     announce?: boolean;
     /** How long the dialog counts down. Default 3. */
     seconds?: number;
+    /**
+     * Where on the portal to land, as a path — `/me/tickets/<id>` behind a
+     * notification about that ticket, say. Without it the person arrives at
+     * their ticket list, which is right for a button and wrong for a link that
+     * named one ticket: they would then have to find it again.
+     *
+     * A hint, not a redirect. The portal accepts only a path on itself, under
+     * the reporter's own pages, and falls back to the list for anything else.
+     */
+    returnTo?: string;
 }
 /**
  * Open the portal, signed in as the current user.

package/dist/submit.d.ts

@@ -1,4 +1,22 @@
 import type { DebugBundle } from "./types";
+/** Which of the four ways a send can fail. The UI turns this into a sentence. */
+export type ReportFailure = "offline" | "unavailable" | "rateLimited" | "rejected";
+/**
+ * A send that did not go through, carrying enough for the UI to explain it.
+ *
+ * `message` stays in English on purpose — it is for a developer reading a
+ * console, and for `rejected` it is the desk's own words. What a person sees is
+ * chosen from `kind`, in their language, by the dialog.
+ */
+export declare class ReportError extends Error {
+    readonly kind: ReportFailure;
+    /** Seconds, for `rateLimited`. */
+    readonly retryAfter?: string | undefined;
+    readonly status?: number | undefined;
+    constructor(message: string, kind: ReportFailure, 
+    /** Seconds, for `rateLimited`. */
+    retryAfter?: string | undefined, status?: number | undefined);
+}
 export interface FiledTicket {
     id: string;
     number: number;

package/dist/ui/element.d.ts

@@ -1,5 +1,22 @@
 import type { ErroredQuery } from "../types";
+import { type Strings } from "./strings";
 export declare const REPORTER_TAG = "lw-debug-reporter";
+/**
+ * Failed data-layer queries the host wants on the record — react-query, Apollo,
+ * whatever it uses. Set by the host; read at capture time. A callback rather
+ * than an import, because this package will not take a data library as a
+ * dependency to read two fields off it.
+ */
+/**
+ * What to put under the send button when a report did not go through.
+ *
+ * It used to be `error.message`, which is written for a developer: a person
+ * pressing แจ้งปัญหา during a deploy read "Failed to fetch", in English, under
+ * a Thai form. The reasons are now carried on the error and named here — and
+ * two of the three say the thing that matters most, which is that nothing they
+ * typed was lost.
+ */
+export declare function failureMessage(error: unknown, t: Strings): string;
 export declare function setErroredQueriesSource(read: () => ErroredQuery[]): void;
 /**
  * Idempotent, and the ONLY thing that touches HTMLElement. A second app-wide

package/dist/ui/strings.d.ts

@@ -35,6 +35,19 @@ export interface Strings {
     crashed: string;
     crashAction: string;
     failed: string;
+    /**
+     * Why a send did not go through, in three sentences rather than one.
+     *
+     * A support desk is replaced a few times a week, and each deploy takes it
+     * away for a couple of seconds. The person in front of the dialog is a
+     * stranger to all of that: they pressed ส่ง and nothing happened. These say
+     * which of the three it was, and — because the dialog stays open and their
+     * words are untouched — that nothing was lost.
+     */
+    failedOffline: string;
+    failedUnavailable: string;
+    /** Carries `{seconds}`. */
+    failedTooMany: string;
     captured: string;
     reporter: string;
     page: string;

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@lightworkai.official/debug-capture",
-  "version": "0.12.4",
+  "version": "0.12.6",
   "description": "Report-a-problem widget: rolling network/console/action capture, optional rrweb session replay, annotated screenshot, and submission to a Lightwork Support host",
   "type": "module",
   "module": "./dist/index.mjs",

package/src/portal.ts

@@ -25,10 +25,13 @@ const PORTAL_PATH = "/sso";
  * tested without a browser, and so a host that wants its own link element
  * rather than our button has something to point it at.
  */
-export function supportPortalUrl(host: string, realmKey: string, token: string): string {
+export function supportPortalUrl(host: string, realmKey: string, token: string, returnTo?: string): string {
   const url = new URL(PORTAL_PATH, host.endsWith("/") ? host : `${host}/`);
   url.searchParams.set("realm", realmKey);
   url.searchParams.set("token", token);
+  // Same parameter, same rule, as the OIDC link documented beside this one:
+  // a path on the portal, checked there — a host cannot send someone off-site.
+  if (returnTo) url.searchParams.set("return", returnTo);
   return url.toString();
 }
 
@@ -51,10 +54,20 @@ export interface OpenPortalOptions {
   announce?: boolean;
   /** How long the dialog counts down. Default 3. */
   seconds?: number;
+  /**
+   * Where on the portal to land, as a path — `/me/tickets/<id>` behind a
+   * notification about that ticket, say. Without it the person arrives at
+   * their ticket list, which is right for a button and wrong for a link that
+   * named one ticket: they would then have to find it again.
+   *
+   * A hint, not a redirect. The portal accepts only a path on itself, under
+   * the reporter's own pages, and falls back to the list for anything else.
+   */
+  returnTo?: string;
 }
 
 /** Build the destination. Separated so it can run UNDER the countdown. */
-async function prepareUrl(): Promise<string> {
+async function prepareUrl(returnTo?: string): Promise<string> {
   const config = getConfig();
   if (!config.identity) throw new NoIdentityError();
 
@@ -63,7 +76,7 @@ async function prepareUrl(): Promise<string> {
   // login screen and we do not know where it is.
   if (!token) throw new NoIdentityError();
 
-  return supportPortalUrl(config.host, config.realmKey, token);
+  return supportPortalUrl(config.host, config.realmKey, token, returnTo);
 }
 
 /** False when the browser refused — a popup blocker, almost always. */
@@ -124,12 +137,12 @@ function navigate(url: string, target: OpenPortalOptions["target"]): boolean {
  */
 export async function openSupportPortal(options: OpenPortalOptions = {}): Promise<void> {
   if (options.announce === false) {
-    navigate(await prepareUrl(), options.target);
+    navigate(await prepareUrl(options.returnTo), options.target);
     return;
   }
   await showHandoff({
     seconds: options.seconds,
-    prepare: prepareUrl,
+    prepare: () => prepareUrl(options.returnTo),
     go: (url) => navigate(url, options.target),
   });
 }

package/src/submit.ts

@@ -14,6 +14,32 @@ import { toBase64 } from "./base64";
 import { packReplay } from "./replayPack";
 import type { DebugBundle, ReplaySummary } from "./types";
 
+/** The statuses that mean the desk was never reached — only something in front of it. */
+const UNAVAILABLE = new Set([502, 503, 504]);
+
+/** Which of the four ways a send can fail. The UI turns this into a sentence. */
+export type ReportFailure = "offline" | "unavailable" | "rateLimited" | "rejected";
+
+/**
+ * A send that did not go through, carrying enough for the UI to explain it.
+ *
+ * `message` stays in English on purpose — it is for a developer reading a
+ * console, and for `rejected` it is the desk's own words. What a person sees is
+ * chosen from `kind`, in their language, by the dialog.
+ */
+export class ReportError extends Error {
+  constructor(
+    message: string,
+    readonly kind: ReportFailure,
+    /** Seconds, for `rateLimited`. */
+    readonly retryAfter?: string,
+    readonly status?: number,
+  ) {
+    super(message);
+    this.name = "ReportError";
+  }
+}
+
 export interface FiledTicket {
   id: string;
   number: number;
@@ -172,6 +198,16 @@ export async function submitBundle(title: string, bundle: DebugBundle): Promise<
    * next sign-in claims earlier reports by email, and "eventually" is not what
    * someone expects after pressing send and seeing it succeed.
    */
+  /*
+   * Never retried, and never allowed to escape as the browser's own
+   * `TypeError: Failed to fetch`.
+   *
+   * Not retried because a report sent twice is two tickets for one problem and
+   * somebody has to close one. Not raw because the message ends up under the
+   * send button, in front of someone who is already having a bad afternoon —
+   * the UI can only write them a sentence in their own language if the failure
+   * arrives saying WHICH failure it was.
+   */
   const res = await fetch(`${config.host.replace(/\/$/, "")}/ingest/tickets`, {
     method: "POST",
     headers: {
@@ -180,6 +216,8 @@ export async function submitBundle(title: string, bundle: DebugBundle): Promise<
       ...(await identityHeader()),
     },
     body: JSON.stringify(body),
+  }).catch(() => {
+    throw new ReportError("report never left the browser", "offline");
   });
 
   if (!res.ok) {
@@ -191,11 +229,11 @@ export async function submitBundle(title: string, bundle: DebugBundle): Promise<
       .json()
       .then((b: { error?: string }) => b.error)
       .catch(() => null);
-    throw new Error(
-      res.status === 429
-        ? `Too many reports — try again in ${retryAfter ?? "a moment"}s`
-        : (detail ?? `Report failed (${res.status})`),
-    );
+    if (res.status === 429) throw new ReportError("rate limited", "rateLimited", retryAfter ?? undefined);
+    // 502/503/504 come from whatever is in front of the desk while it is being
+    // replaced, and the body is that thing's error page, not a sentence for us.
+    if (UNAVAILABLE.has(res.status)) throw new ReportError("desk unavailable", "unavailable");
+    throw new ReportError(detail ?? `Report failed (${res.status})`, "rejected", undefined, res.status);
   }
   return (await res.json()) as FiledTicket;
 }

package/src/ui/element.ts

@@ -13,7 +13,7 @@ import { buildBundle } from "../bundle";
 import { getConfig } from "../config";
 import { onLaunch } from "../reporter";
 import { captureScreen } from "../screenshot";
-import { submitBundle } from "../submit";
+import { ReportError, submitBundle } from "../submit";
 import type { DebugBundle, DebugReason, ErroredQuery } from "../types";
 import { createAnnotator, type Annotator, type AnnotatorTool } from "./annotator";
 import { strings, type Strings } from "./strings";
@@ -28,6 +28,26 @@ export const REPORTER_TAG = "lw-debug-reporter";
  * than an import, because this package will not take a data library as a
  * dependency to read two fields off it.
  */
+/**
+ * What to put under the send button when a report did not go through.
+ *
+ * It used to be `error.message`, which is written for a developer: a person
+ * pressing แจ้งปัญหา during a deploy read "Failed to fetch", in English, under
+ * a Thai form. The reasons are now carried on the error and named here — and
+ * two of the three say the thing that matters most, which is that nothing they
+ * typed was lost.
+ */
+export function failureMessage(error: unknown, t: Strings): string {
+  if (error instanceof ReportError) {
+    if (error.kind === "offline") return t.failedOffline;
+    if (error.kind === "unavailable") return t.failedUnavailable;
+    if (error.kind === "rateLimited") return t.failedTooMany.replace("{seconds}", error.retryAfter ?? "60");
+    // "rejected": the desk answered and said why, in its own words.
+    return error.message || t.failed;
+  }
+  return t.failed;
+}
+
 let erroredQueries: () => ErroredQuery[] = () => [];
 export function setErroredQueriesSource(read: () => ErroredQuery[]): void {
   erroredQueries = read;
@@ -252,12 +272,14 @@ function createReporterClass(): CustomElementConstructor {
           this.close();
           if (announced) showToast(`${t.submitted} — #${filed.number}`, "success");
         } catch (error) {
-          const message = error instanceof Error ? error.message : t.failed;
+          const message = failureMessage(error, t);
           status.dataset.tone = "error";
           status.textContent = message;
           // Also a toast: the dialog is long, and on a small screen its footer
           // is below the fold at the moment the button is pressed.
-          showToast(`${t.failed} — ${message}`, "error");
+          showToast(message, "error");
+          // The dialog stays open and nothing is cleared: what they wrote is
+          // still in the box, and pressing again is the right thing to do.
           submitBtn.disabled = false;
         }
       });

package/src/ui/strings.ts

@@ -35,6 +35,19 @@ export interface Strings {
   crashed: string;
   crashAction: string;
   failed: string;
+  /**
+   * Why a send did not go through, in three sentences rather than one.
+   *
+   * A support desk is replaced a few times a week, and each deploy takes it
+   * away for a couple of seconds. The person in front of the dialog is a
+   * stranger to all of that: they pressed ส่ง and nothing happened. These say
+   * which of the three it was, and — because the dialog stays open and their
+   * words are untouched — that nothing was lost.
+   */
+  failedOffline: string;
+  failedUnavailable: string;
+  /** Carries `{seconds}`. */
+  failedTooMany: string;
   captured: string;
   reporter: string;
   page: string;
@@ -82,6 +95,9 @@ const th: Strings = {
   crashed: "เกิดข้อผิดพลาดในระบบ",
   crashAction: "แจ้งปัญหา",
   failed: "ส่งรายงานไม่สำเร็จ",
+  failedOffline: "ส่งไม่สำเร็จ — เชื่อมต่อเซิร์ฟเวอร์ไม่ได้ ข้อความที่พิมพ์ไว้ยังอยู่ ตรวจสอบอินเทอร์เน็ตแล้วลองใหม่",
+  failedUnavailable: "ส่งไม่สำเร็จ — ระบบกำลังปรับปรุงชั่วคราว ข้อความที่พิมพ์ไว้ยังอยู่ ลองใหม่ในอีกสักครู่",
+  failedTooMany: "แจ้งปัญหาถี่เกินไป — ลองใหม่ในอีก {seconds} วินาที",
   captured: "เก็บข้อมูลแล้ว",
   reporter: "ผู้แจ้ง",
   page: "หน้า",
@@ -124,6 +140,9 @@ const en: Strings = {
   crashed: "Something went wrong",
   crashAction: "Report it",
   failed: "Could not send the report",
+  failedOffline: "Could not send — the server could not be reached. What you wrote is still here; check your connection and try again.",
+  failedUnavailable: "Could not send — the system is being updated. What you wrote is still here; try again in a moment.",
+  failedTooMany: "Too many reports — try again in {seconds} seconds.",
   captured: "Captured",
   reporter: "Reporter",
   page: "Page",