@kurtbruns/kestrel 1.16.0 → 1.17.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/CHANGELOG.md +9 -1
- package/dist/public/dashboard/app.js +1 -1
- package/dist/public/dashboard/app.js.map +1 -1
- package/dist/public/dashboard/index.html +1 -1
- package/dist/worker/index.js +18 -18
- package/docs/get-started/02-deploy.md +3 -5
- package/docs/get-started/03-access.md +5 -3
- package/docs/get-started/04-ses.md +82 -115
- package/docs/get-started/05-verify.md +15 -19
- package/docs/guides/01-allow-claude.md +1 -1
- package/docs/guides/03-notifications.md +2 -2
- package/docs/publishing/02-sending-rules.md +2 -2
- package/docs/publishing/03-name-your-publication.md +1 -1
- package/docs/publishing/06-troubleshooting.md +29 -68
- package/docs/publishing/10-check-your-setup.md +1 -1
- package/docs/reference/01-configuration.md +4 -2
- package/docs/reference/02-sending-domain-dns.md +3 -3
- package/package.json +1 -1
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# Troubleshooting
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When
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When something needs you, Kestrel says so in a line on the send's page, under **Sent**. The top of the dashboard shows it too. Red needs you to act, and amber is worth a look. The line says what happened, what to do, and who does it. This page covers what the screen can't: the fixes made outside Kestrel, and the decisions that are yours.
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**Set a notifications address, so a problem reaches you without your watching.** Set it under **Settings → Notifications**, in **Send notifications to**. With none set, Kestrel emails you nothing. [Notifications](06-troubleshooting.md#notifications), below, lists what you're told.
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## A send is
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## A send is held or waiting
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A problem with your email provider never marks anyone unsent. The send waits where it is, and carries on
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Nothing is lost. A problem with your email provider never marks anyone unsent or mails anyone twice. The send waits where it is, and carries on once the problem is fixed. The send's line names the fix. When that fix is outside Kestrel, whoever runs your instance makes it, and it's one of these:
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- **"The provider keeps refusing for its sending rate".** An amber line. SES has refused the first request of several retries in a row for its sending rate, which a short burst never does, so Kestrel is set to send faster than your SES account allows. Whoever runs your instance sets `SES_MAX_SEND_RATE` to the **Maximum send rate** on the SES console's **Account dashboard** (1 a second in the sandbox), and deploys, as [Connect Amazon SES](../get-started/04-ses.md#8-set-the-provider-and-deploy) describes. The send retries on its own meanwhile.
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- **"Nothing has gone out for …".** A send has handed off no one for half an hour, with no retry or provider problem to explain it. The part of Kestrel that sends has stopped or keeps failing on this send, or another send going out at the same time is taking all of its turn. A large send going out slowly never shows this. If another send is going out, this one picks up once it finishes. Read the app's logs, as [Read the logs](../get-started/05-verify.md#7-read-the-logs) describes, and check the Worker's trigger, as [Configuration](../reference/01-configuration.md#bindings-and-triggers) describes. The send carries on from where it stopped once it runs again, mailing no one twice.
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- **"The fire time passed … and the send has not started".** The Cloudflare Cron Trigger that starts sends on time isn't running. The send goes out as soon as it runs again. Check the Worker's trigger, as [Configuration](../reference/01-configuration.md#bindings-and-triggers) describes.
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- **"The provider never answered for …".** Rarely, Kestrel can't tell whether your provider took some emails, and sending again could mail those readers twice. **Resolve…** on the send's page asks you to decide. **Assume not sent** is the safe default: those readers may miss this post, but get your next one. Choose **Assume sent** only when you know they got it.
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- **Amazon SES refuses your account or the send.** The line carries SES's words and the fix, almost always in the SES console. [Connect Amazon SES](../get-started/04-ses.md) sets up each piece SES checks: production access, the sending domain, the AWS key, and the configuration set. When SES refuses your account, any other post that comes due meanwhile waits with it. When it refuses only this send's email, other posts go out as usual. While SES takes some readers and refuses the rest, as while a daily quota frees up, those it takes are sent. The line stays until SES takes everyone.
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- **SES keeps refusing for its sending rate.** Kestrel is set to send faster than your SES account allows. Set `SES_MAX_SEND_RATE` to the maximum send rate on the SES console's account dashboard, which is 1 a second in the sandbox. Then deploy, as [Connect Amazon SES](../get-started/04-ses.md#7-set-the-provider-and-deploy) describes.
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- **No email provider is connected.** Connect one, as [Connect Amazon SES](../get-started/04-ses.md) describes, and the send goes out at its next retry.
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- **A send missed its time, or nothing has gone out for a while.** The part of Kestrel that sends has stopped, or keeps failing on this send. Check the Worker's Cron Trigger, as [Configuration](../reference/01-configuration.md#bindings-and-triggers) describes, and read the app's logs, as [Read the logs](../get-started/05-verify.md#7-read-the-logs) describes. If another send is going out at the same time, this one may only be waiting its turn.
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##
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## Someone was mailed twice, or not at all
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- **A test says "The provider didn't answer, so the test may have arrived".** Kestrel can't tell whether your provider took it. Check the inbox before you send again, since a second test may arrive twice.
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- **"The template or publication details changed this email's look after your last test".** Send a new test of the post, since your last one no longer shows what goes out.
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- **The daily database writes warning.** On Cloudflare's free Workers plan, a send to more than about 5,000 recipients may use up the day's writes, and then the app stops working until midnight UTC. [Bring your existing list](01-your-list.md#limits) explains the limit, and when to upgrade to Workers Paid.
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- **"Workers Free suits a list of up to about 1,000 subscribers".** Your list is past what the free plan suits. Upgrade to Workers Paid ([As your list grows](../guides/09-as-your-list-grows.md)). If the account is on Workers Paid already, set `SUBREQUEST_BUDGET` so Kestrel knows, and the notice goes.
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Kestrel never mails a reader twice on its own. When it can't tell whether your provider took some emails, it stops and asks you: the send's page shows **Resolve…**. Choose **Assume not sent** unless you know otherwise, since it's the safe default: those readers may miss this post, but get your next one. Choose **Assume sent** only when you know they got it, such as from a reader who tells you so. Either choice mails no one.
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A reader recorded as **Unsent** is still on your list and gets your next post. That send never mails them again: their own email kept failing, SES won't take their address, or you chose **Assume not sent**.
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| Count | What it means |
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| **Delivered** | Your provider confirmed the email reached the reader's mail server. |
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| **Bounced** | The receiving server turned the email away. |
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| **Complained** | The reader marked the email as spam. |
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| **Unsent** | Kestrel couldn't hand the email to your provider. |
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Delivered always means confirmed, not just accepted by your provider. Confirmations can lag by days, so counts keep rising after a send finishes. Some emails are never confirmed at all, so a send can read **Settling** for good, which is normal, as long as some receipts have come.
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## A reader says they never got a post
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Under **Subscribers**, search for their address and open their row. Their page lists every send they were in, newest first, with what happened on each: **Delivered**, a bounce, a complaint, **Unsent** with your email provider's words, or **Skipped** because they had unsubscribed or were suppressed by then. Each send links to its record. The page also shows how they joined and why they left, if they did. Any bounce or block on the address shows with the provider's words or yours. If they aren't on the list, or are still **pending**, they never confirmed, and only confirmed subscribers are sent your posts.
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## A send still reads Settling
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That's normal. **Delivered** counts only the emails your provider confirmed reached the reader's mail server. Confirmations can lag by days, so the counts keep rising after a send finishes. Some are never confirmed at all, so a send can read **Settling** for good, as long as some receipts have come.
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When none come, the send's page says so an hour after it went out. Your provider's reports aren't reaching Kestrel, so its bounces suppress no one and its complaints unsubscribe no one. Your next post mails those addresses again. Look for `webhook.refused` errors in the app's logs, as [Read the logs](../get-started/05-verify.md#7-read-the-logs) describes. Each names the SNS topic that reached Kestrel and the one it expects. Then check the subscription, as [Connect Amazon SES](../get-started/04-ses.md#8-subscribe-the-app-to-the-topic) describes.
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| --- | --- | --- |
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| Email address is not verified, naming a reader | The SES account is still in the sandbox, which mails only verified addresses. | Request production access on the SES console's **Account dashboard**, as [Connect Amazon SES](../get-started/04-ses.md#5-request-production-access) describes. Signups fail until then, and you're emailed about it once a day. |
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| Email address is not verified, naming your From address or its domain | The sending identity isn't verified in this SES region. | Verify the From address or its domain in SES, in the region your instance sends from. |
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| Mail FROM domain is not verified | SES can't read the custom MAIL FROM domain's MX record. | Check that record in DNS, or set the identity's **Behavior on MX failure** to use the default MAIL FROM domain. |
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| Daily message quota exceeded | The 24-hour sending quota is spent. It frees up on its own. | In the sandbox (200 a day), request production access. Otherwise, ask AWS for a higher quota, as [As your list grows](../guides/09-as-your-list-grows.md) describes. |
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| Sending paused (account) | AWS paused the account under review, or sending was turned off by hand. | Follow AWS's email to the AWS account's address, or turn sending back on. |
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| Sending paused (configuration set) | Sending is turned off on the configuration set, by hand or by an alarm. | Turn sending back on for that set. |
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| Account suspended | AWS shut down the account's sending. | Only AWS can lift it: open a case with AWS Support. |
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| An access key, signature, or permission error | Your instance's SES key is wrong, expired, or lacks permission. | Replace the key, or give it `ses:SendEmail` and `ses:SendBulkEmail`. |
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| A subscription is needed (OptInRequired) | The AWS account isn't signed up for SES. | Enable SES for the account, or settle its activation or billing with AWS. |
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| Configuration set does not exist | `SES_CONFIGURATION_SET` names a set that isn't in this region. | Fix the name, or create the set. |
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| Sending pool not found | The configuration set uses a dedicated IP pool that doesn't exist. | Pick an existing pool in the set's sending options, or remove it. |
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| The message was rejected | SES refuses this email itself. | Ask AWS Support why. Other posts go out as usual. |
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| The request is invalid | SES refused a batch of this send. | If SES's words name a reader's address, remove that subscriber. |
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## A test doesn't arrive
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While Amazon SES is in its sandbox, it mails only addresses verified in SES. Verify the address you test with in the SES console, or request production access, as [Connect Amazon SES](../get-started/04-ses.md#4-request-production-access) describes. When the test's line says the provider didn't answer, check the inbox before you send it again, since the first may have arrived. A test SES refuses for your account has the same fix as [a send it refuses](06-troubleshooting.md#a-send-is-held-or-waiting).
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## Your list outgrows Workers Free
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Upgrade the Cloudflare account to Workers Paid, and set `SUBREQUEST_BUDGET` so Kestrel sends faster, as [As your list grows](../guides/09-as-your-list-grows.md) describes. Kestrel warns you before a send that could use up the free plan's daily database writes, which stops the app until midnight UTC. [Bring your existing list](01-your-list.md#limits) explains the limits.
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## Bounces and complaints
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Kestrel acts on these for you, so a bad address can't keep hurting your sending reputation:
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- A hard bounce means the address can't receive mail. Kestrel never mails it again.
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- A soft bounce is temporary, such as a full mailbox. The address stays on your list.
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- A complaint means the reader marked your email as spam. Kestrel unsubscribes them, whichever email they reported, and their page, opened from their row, says they left by a complaint.
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Under **Subscribers**, a bounced address keeps its status and carries a label saying why
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Under **Subscribers**, a bounced address keeps its status and carries a label saying why. Its page gives your email provider's words for the bounce and when it happened. When a recent send's bounces reach about 5% of its recipients, the dashboard warns you. That's about the rate at which email providers start to review a sender, so check the addresses on its record.
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### Lifting a suppression
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Lift one only when you know the address works again, such as a reader who tells you their mailbox is fixed. Mailing an address that keeps failing can hurt every send after it. In a subscriber's ⋯ menu, **Unblock** lifts a block and **Clear** lifts a bounce, after asking you to confirm. A complaint isn't a suppression but the reader leaving, so nothing lifts it
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Lift one only when you know the address works again, such as a reader who tells you their mailbox is fixed. Mailing an address that keeps failing can hurt every send after it. In a subscriber's ⋯ menu, **Unblock** lifts a block and **Clear** lifts a bounce, after asking you to confirm. A complaint isn't a suppression but the reader leaving, so nothing lifts it. They come back only by subscribing again themselves, and **Add subscriber** refuses them. Past records keep the bounce or complaint where it happened.
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## An import is refused
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- **Not in the format.** The file isn't a Kestrel CSV or a plain list. Convert it first, with Claude or by hand.
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- **A column or value the format doesn't take,** named with its row and column. Fix it in the file, or move a column of your old service's into `evidence`.
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[The file format](01-your-list.md#the-file-format) describes what each column takes.
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Nothing on your list changes. Kestrel refuses a file it can't read with certainty, and names the row and column it couldn't. Fix the file and import it again. Convert a file in another format first, with Claude or by hand. Move a column of your old service's into `evidence`. Split a file of more than 10 MB, or with too many rows. [The file format](01-your-list.md#the-file-format) describes what each column takes.
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## Claude can't connect
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[Connect Claude](08-connect-claude.md) covers connecting it. When that fails
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Most failures are in your instance's Cloudflare Access setup, made by whoever runs your instance. [Connect Claude](08-connect-claude.md) covers connecting it. When that fails:
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- **Claude says it couldn't connect, or the sign-in failed.** Your instance's Access application needs Managed OAuth set up as [Turn on Managed OAuth](../guides/01-allow-claude.md#1-turn-on-managed-oauth) describes, including Claude's sign-in address for Claude Desktop and claude.ai. Check that the connector's address is your publication's address followed by `/api/mcp`, and that your instance is deployed, not running on your own computer.
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- `kestrel login` or `kestrel api` reports a `401`. Access signed you in, but Kestrel refused the sign-in. If you set `ACCESS_ALLOWED_EMAILS`, check that it includes the address you signed in with. If
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- `kestrel login` or `kestrel api` reports a `401`. Access signed you in, but Kestrel refused the sign-in. If you set `ACCESS_ALLOWED_EMAILS`, check that it includes the address you signed in with. If either names `access_unidentified`, it's the next problem. If `kestrel api` says your sign-in has ended, sign in again as [Connect Claude](08-connect-claude.md#claude-code) describes.
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- **"Access let you in, but didn't say who you are".** Your login carried neither an email nor a service token. Some other kind of Access policy let it through, such as a certificate or device rule, or a login method that gives no email. Kestrel accepts only an Allow policy on people's emails and a Service Auth policy on a service token. Sign out, then sign in through the `Publishers` policy. Whoever runs your instance removes the other policy from its Access application, or changes it to one of those two kinds. A script that gets this needs a service token under a Service Auth policy, as [Allow the token in](../guides/02-automate.md#2-allow-the-token-in) describes.
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- **Claude's changes read "via the API".** Claude called the API some way other than `kestrel api`, which names Claude Code. Your instance's instructions for Claude Code have it use `kestrel api` once they're brought up to date, as [Install the release](../guides/07-upgrade.md#2-install-the-release) describes. Changes reading "a service token" mean Claude still uses one, and [Connect Claude](08-connect-claude.md#claude-code) signs it in as you instead.
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## Notifications
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- **The From name and address,** which readers see first. They're set when your instance is deployed.
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- **Where it lands:** the inbox, Promotions, or spam. If it lands in spam, check your sending domain's records, as [Sending-domain DNS](../reference/02-sending-domain-dns.md) describes.
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- **A reply.** Reply to the test, and check that it reaches your inbox. Kestrel never sees replies, so this depends on [forwarding your From address](../get-started/04-ses.md#9-receive-replies-at-your-from-address).
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## 2. Subscribe yourself
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- **Secrets** are stored with `npx wrangler secret put NAME --env production`, and never committed. A secret takes effect as soon as you store it, with no redeploy.
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In local development, `npm run dev` reads the top level of `wrangler.jsonc` and `.dev.vars`, which you copy from `.dev.vars.example`. Restart it after you change either. The top level turns off `workers_dev` and `preview_urls`, empties `triggers.crons`, and has no route. So a deploy that forgets `--env production` answers nowhere and never sends. Leave them as they are, and keep the empty `crons`, since only an empty list clears a schedule an earlier deploy left.
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None of these can be read or changed from inside the app, by the editor or by Claude. Settings in the editor shows the public ones, read-only.
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- `PROVIDER` optional
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The email provider: `ses`, or `fake` for local development. Default: none, so no provider is connected. Refused unless it's exactly `ses`, `fake`, or `none`: a misspelling, or `SES`, is never taken for another. `resend`, which earlier releases supported, is refused with a pointer to [Connect Amazon SES](../get-started/04-ses.md
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The email provider: `ses`, or `fake` for local development. Default: none, so no provider is connected. Refused unless it's exactly `ses`, `fake`, or `none`: a misspelling, or `SES`, is never taken for another. `resend`, which earlier releases supported, is refused with a pointer to [Connect Amazon SES](../get-started/04-ses.md).
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Until it's set, or while it's empty, the app runs with no provider connected. Posts can be written and previewed, but everything that would send email is refused: scheduling, sending now, test emails, and the confirmation emails that signups need. The subscribe page says signups aren't open yet, and Settings shows **No email provider connected**. Setting it to `none` means the same. A new instance's `production` block declares it empty, so wrangler doesn't warn that the top level's value is missing there. [Connect Amazon SES](../get-started/04-ses.md) changes it to `ses`.
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|
52
52
|
|
|
53
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+
Change it, or move to another SES account or region, only while no send is sending. The dashboard lists any send in progress.
|
|
54
|
+
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|
53
55
|
`fake` delivers nothing. It records a send as if every recipient accepted it. Local development runs on it, and names it on purpose in the top level of `wrangler.jsonc`. Never copy it into `production`, whatever wrangler suggests: every subscriber would be recorded as sent the post, and never get it. The app refuses `fake` unless `APP_ORIGIN` is on `localhost` or `127.0.0.1`, since on a real hostname it would open signups whose confirmations go nowhere.
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54
56
|
|
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55
57
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- `ALLOW_FAKE_PROVIDER` optional
|
|
@@ -25,15 +25,15 @@ Every record lives in your domain's DNS, `example.com`, under the sending name.
|
|
|
25
25
|
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26
26
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SES generates the DKIM values. Copy them exactly as SES lists them, since they differ by account and region. You write the DMARC record yourself.
|
|
27
27
|
|
|
28
|
-
SPF needs no record of yours on SES's default path, since it passes for a subdomain of `amazonses.com`. An SPF record, at `bounce.send`, comes
|
|
28
|
+
SPF needs no record of yours on SES's default path, since it passes for a subdomain of `amazonses.com`. An SPF record, at `bounce.send`, comes with the custom MAIL FROM domain.
|
|
29
29
|
|
|
30
|
-
Email Routing adds MX, SPF, and DKIM records at `send` itself, the DKIM one under the selector `cf2024-1`. They're for mail sent *to* your From address, so readers' replies reach the publisher ([Connect Amazon SES](../get-started/04-ses.md#
|
|
30
|
+
Email Routing adds MX, SPF, and DKIM records at `send` itself, the DKIM one under the selector `cf2024-1`. They're for mail sent *to* your From address, so readers' replies reach the publisher ([Connect Amazon SES](../get-started/04-ses.md#9-receive-replies-at-your-from-address)). They don't affect your sending: inboxes check SES's mail for SPF at its return path, and for DKIM against SES's own keys.
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31
31
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|
|
32
32
|
### SPF: authorize the return path
|
|
33
33
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|
|
34
34
|
SPF checks the message's return path, the address bounces go back to, not its `From:` header. DMARC passes when SPF or DKIM passes and aligns with the `From:` domain. DKIM aligns, so an aligned SPF is a second check in your favor, not a requirement.
|
|
35
35
|
|
|
36
|
-
SES uses a subdomain of its own domain, `amazonses.com`, as the return path by default. SPF then passes for it but doesn't align, and DMARC passes through DKIM alone. A custom MAIL FROM domain, such as `bounce.send.example.com`, aligns SPF too. [Connect Amazon SES](../get-started/04-ses.md#
|
|
36
|
+
SES uses a subdomain of its own domain, `amazonses.com`, as the return path by default. SPF then passes for it but doesn't align, and DMARC passes through DKIM alone. A custom MAIL FROM domain, such as `bounce.send.example.com`, aligns SPF too. [Connect Amazon SES](../get-started/04-ses.md#2-set-a-custom-mail-from-domain) sets one up, with an MX record that names your region and an SPF record:
|
|
37
37
|
|
|
38
38
|
```
|
|
39
39
|
bounce.send.example.com. MX 10 feedback-smtp.us-east-1.amazonses.com.
|
package/package.json
CHANGED
|
@@ -1,6 +1,6 @@
|
|
|
1
1
|
{
|
|
2
2
|
"name": "@kurtbruns/kestrel",
|
|
3
|
-
"version": "1.
|
|
3
|
+
"version": "1.17.0",
|
|
4
4
|
"type": "module",
|
|
5
5
|
"description": "An open-source, self-hosted newsletter app where you own the list and the archive. Work in the editor, or just ask Claude. Runs on Cloudflare Workers.",
|
|
6
6
|
"license": "MIT",
|