@kuralle-agents/engagement 0.3.0

package/LICENSE

@@ -0,0 +1,202 @@
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package/README.md

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+# @kuralle-agents/engagement
+
+Channel-agnostic engagement layer for Kuralle agents: window-safe outbound, closed-window recovery, interactive fidelity, handoff ownership, consent, and proactive messaging (broadcasts and drips).
+
+Install with your messaging stack:
+
+```bash
+npm install @kuralle-agents/engagement @kuralle-agents/messaging @kuralle-agents/messaging-meta @kuralle-agents/core
+```
+
+## What it does
+
+`@kuralle-agents/engagement` sits between **`createMessagingRouter`** (`@kuralle-agents/messaging`) and your **Runtime** (`@kuralle-agents/core`). You write flows and agents once; per-channel behavior (24h windows, template recovery, button/list rendering, inbound id routing) lives in **`ChannelPolicy`** adapters, not in bot code.
+
+## `engagement({ policies })`
+
+The single wiring call returns `{ bridge, broadcasts }`:
+
+| Export | Role |
+|--------|------|
+| **`bridge`** | Fields to spread into `createMessagingRouter`: `outbound`, `inputResolver`, `windowStore`, `ownership`, `consent` |
+| **`broadcasts`** | `BroadcastApi` for campaign sends (requires `broadcastPipeline` — see below) |
+
+```typescript
+import { createMessagingRouter, InMemoryWindowStore } from '@kuralle-agents/messaging';
+import {
+  engagement,
+  whatsappPolicy,
+  webPolicy,
+  instagramPolicy,
+  sessionConsentStore,
+  sessionOwnershipStore,
+} from '@kuralle-agents/engagement';
+
+const windowStore = new InMemoryWindowStore();
+const eng = engagement({
+  policies: [
+    whatsappPolicy({ client: whatsapp, selector, windowStore, wabaId }),
+    webPolicy(),
+    instagramPolicy({ client: instagram, windowStore }),
+  ],
+  consent: sessionConsentStore(sessionStore),
+  ownership: sessionOwnershipStore(sessionStore),
+  windowStore,
+  broadcastPipeline, // optional — required for eng.broadcasts.send()
+});
+
+const router = createMessagingRouter({
+  runtime,
+  platforms: { whatsapp, instagram },
+  ...eng.bridge,
+});
+```
+
+### Outbound pipeline (window-safe)
+
+`bridge.outbound` is built in order (gates only when the store is provided):
+
+1. **`consentGate`** — blocks sends when the customer has opted out
+2. **`ownershipGate`** — suppresses bot sends while a thread is human-owned
+3. **`closedWindowRecovery`** — applies each policy’s `ClosedWindowStrategy` (templates, message tags, or defer)
+4. **`interactiveRenderer`** — turns `{ type: 'interactive' }` stream parts into channel-native payloads
+
+**`windowGuard` is not in `bridge.outbound`.** `createMessagingRouter` appends it as the terminal middleware (`buildOutboundChain(extra) = [...extra, windowGuard]`). A closed window never leaks free-form text/media/interactive to the client.
+
+### Inbound
+
+`bridge.inputResolver` is `[policyInboundResolver(policies)]`, which dispatches `policy.resolveInbound(message)` by `message.platform`. Unmatched platforms fall through to the router’s default text handling.
+
+### Broadcasts
+
+Policies do not expose outbound clients, so **`engagement()` does not construct a broadcast pipeline from policies alone**. Pass **`broadcastPipeline`** (an `OutboundPipeline` you build for the target platform, e.g. WhatsApp) plus optional **`ledger`**. Without `broadcastPipeline`, `broadcasts.send()` throws — `bridge` still works for conversational traffic.
+
+## Channel policies
+
+Each policy implements `ChannelPolicy`: window model, closed-window strategy, interactive rendering, and inbound mapping.
+
+| Policy | Window | Closed window | Interactive |
+|--------|--------|---------------|-------------|
+| **`whatsappPolicy`** | 24h via `WindowStore` | AI template strategist (`kind: 'template'`) | Buttons (≤3), list (≤10), CTA, Flows |
+| **`webPolicy`** | Always open (`hasWindow: false`) | `kind: 'none'` | Web UI buttons/lists |
+| **`instagramPolicy`** | 24h | `HUMAN_AGENT` message tag for text only | Quick replies, button/generic templates |
+
+```typescript
+import { whatsappPolicy, webPolicy, instagramPolicy } from '@kuralle-agents/engagement';
+```
+
+## Authoring: choices and smart send
+
+- **`withChoices(node, options)`** — attaches `ChoiceOption[]` to a `collect`/`decide` node; the runtime emits `{ type: 'interactive', nodeId, options, prompt }` for `interactiveRenderer`.
+- **`smartSend(...)`** — action node that invokes the shared closed-window strategist (WhatsApp templates when the window is closed).
+- Inbound routing uses **stable option ids** (`billing`, `support`, …), not display labels — `resolveInbound` maps button/list/postback payloads to `selection.id`.
+
+## Consent, ownership, proactive
+
+- **`sessionConsentStore` / `consentGate`** — opt-in/opt-out and STOP handling (customer-keyed).
+- **`sessionOwnershipStore` / `ownershipGate`** — bot vs human thread ownership; human-owned inbound does not run flows.
+- **`createBroadcasts` / `createDrip`** — campaign ledger idempotency and drip schedules (see exports in `src/index.ts`).
+
+## Example
+
+The multi-platform demo wires all three policies on one runtime:
+
+`packages/kuralle-messaging-meta/examples/multi-platform/server.ts`
+
+Offline E2E: `packages/kuralle-engagement/test/same-bot-across-channels.test.ts`.
+
+## Related packages
+
+- **`@kuralle-agents/messaging`** — `createMessagingRouter`, `OutboundPipeline`, `windowGuard`, `WindowStore`
+- **`@kuralle-agents/messaging-meta`** — WhatsApp and Instagram clients
+- **`@kuralle-agents/core`** — agents, flows, runtime
+
+RFC: [`rfcs/whatsapp-engagement/`](../../rfcs/whatsapp-engagement/).

package/dist/authoring.d.ts

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+import type { ChoiceOption, CollectNode, DecideNode } from '@kuralle-agents/core';
+export declare function withChoices<N extends CollectNode | DecideNode>(node: N, options: ChoiceOption[]): N;

package/dist/authoring.js

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+export function withChoices(node, options) {
+    return { ...node, choices: options };
+}

package/dist/broadcast-ledger.d.ts

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+import { type RedisLikeClient } from '@kuralle-agents/messaging';
+export interface BroadcastLedger {
+    /** Atomic compare-and-set. Returns true if newly added, false if the key already existed. */
+    putIfAbsent(key: string): Promise<boolean>;
+}
+export declare function createInMemoryBroadcastLedger(): BroadcastLedger;
+export declare function createRedisBroadcastLedger(client: RedisLikeClient, opts?: {
+    keyPrefix?: string;
+    ttlMs?: number;
+}): BroadcastLedger;

package/dist/broadcast-ledger.js

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+import { redisSetSucceeded, } from '@kuralle-agents/messaging';
+export function createInMemoryBroadcastLedger() {
+    const seen = new Set();
+    return {
+        async putIfAbsent(key) {
+            if (seen.has(key))
+                return false;
+            seen.add(key);
+            return true;
+        },
+    };
+}
+export function createRedisBroadcastLedger(client, opts) {
+    const prefix = opts?.keyPrefix ?? '';
+    return {
+        async putIfAbsent(key) {
+            const redisKey = `${prefix}bcast:${key}`;
+            const setOpts = { nx: true };
+            if (opts?.ttlMs !== undefined)
+                setOpts.pxMs = opts.ttlMs;
+            const result = await client.set(redisKey, '1', setOpts);
+            return redisSetSucceeded(result);
+        },
+    };
+}

package/dist/broadcast.d.ts

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+import type { OutboundPipeline, OutboundTemplate, WindowState, ConsentStore } from '@kuralle-agents/messaging';
+import type { BroadcastLedger } from './broadcast-ledger.js';
+export interface Campaign {
+    id: string;
+    template: OutboundTemplate;
+    recipients: {
+        customerId: string;
+        threadId: string;
+    }[];
+}
+export interface BroadcastApi {
+    send(campaign: Campaign): Promise<{
+        sent: number;
+        skipped: number;
+    }>;
+}
+export declare function createBroadcasts(opts: {
+    pipeline: OutboundPipeline;
+    consent: ConsentStore;
+    ledger: BroadcastLedger;
+    platform: string;
+    window?: (threadId: string) => Promise<WindowState>;
+}): BroadcastApi;

package/dist/broadcast.js

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+export function createBroadcasts(opts) {
+    return {
+        async send(campaign) {
+            let sent = 0;
+            let skipped = 0;
+            for (const r of campaign.recipients) {
+                if (!(await opts.consent.isOptedIn(r.customerId))) {
+                    skipped++;
+                    continue;
+                }
+                const key = `${campaign.id}:${r.customerId}`;
+                if (!(await opts.ledger.putIfAbsent(key))) {
+                    skipped++;
+                    continue;
+                }
+                const window = (await opts.window?.(r.threadId)) ?? { open: false, expiresAt: null };
+                await opts.pipeline.send({
+                    threadId: r.threadId,
+                    platform: opts.platform,
+                    payload: { kind: 'template', template: campaign.template },
+                    meta: { window, parts: [], sessionId: r.threadId, userId: r.customerId },
+                });
+                sent++;
+            }
+            return { sent, skipped };
+        },
+    };
+}

package/dist/catalog.d.ts

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+import type { TemplateInfo } from '@kuralle-agents/messaging-meta/whatsapp';
+import type { TemplateCatalog, TemplateDescriptor } from './strategist.js';
+export interface WhatsAppTemplateCatalogClient {
+    templates: {
+        list(wabaId: string): Promise<TemplateInfo[]>;
+    };
+}
+export declare function mapTemplateInfoToDescriptor(info: TemplateInfo): TemplateDescriptor;
+export declare function isApprovedNonPaused(descriptor: TemplateDescriptor, info: TemplateInfo): boolean;
+export declare function whatsappTemplateCatalog(opts: {
+    client: WhatsAppTemplateCatalogClient;
+    wabaId: string;
+}): TemplateCatalog;

package/dist/catalog.js

@@ -0,0 +1,109 @@
+const PLACEHOLDER_RE = /\{\{([^}]+)\}\}/g;
+function mapStatus(status) {
+    const upper = status.toUpperCase();
+    if (upper === 'APPROVED' || upper === 'PENDING' || upper === 'REJECTED') {
+        return upper;
+    }
+    return 'PENDING';
+}
+function mapCategory(category) {
+    const lower = category.toLowerCase();
+    if (lower === 'authentication' || lower === 'marketing' || lower === 'utility') {
+        return lower;
+    }
+    return 'utility';
+}
+function mapQuality(quality) {
+    if (!quality)
+        return 'UNKNOWN';
+    const upper = quality.toUpperCase();
+    if (upper === 'GREEN' ||
+        upper === 'YELLOW' ||
+        upper === 'RED' ||
+        upper === 'PAUSED' ||
+        upper === 'DISABLED') {
+        return upper;
+    }
+    return 'UNKNOWN';
+}
+function deriveParams(info) {
+    const keys = new Set();
+    for (const component of info.components) {
+        const text = component.text;
+        if (!text)
+            continue;
+        for (const match of text.matchAll(PLACEHOLDER_RE)) {
+            const key = match[1]?.trim();
+            if (key)
+                keys.add(key);
+        }
+    }
+    return [...keys].map((key) => ({ key, required: true }));
+}
+export function mapTemplateInfoToDescriptor(info) {
+    return {
+        name: info.name,
+        language: info.language,
+        category: mapCategory(info.category),
+        status: mapStatus(info.status),
+        quality: mapQuality(info.quality),
+        params: deriveParams(info),
+    };
+}
+export function isApprovedNonPaused(descriptor, info) {
+    if (descriptor.status !== 'APPROVED')
+        return false;
+    if (info.paused === true)
+        return false;
+    if (descriptor.quality === 'PAUSED' || descriptor.quality === 'DISABLED')
+        return false;
+    return true;
+}
+export function whatsappTemplateCatalog(opts) {
+    let approvedCache = null;
+    let descriptorByName = null;
+    async function ensureLoaded() {
+        if (approvedCache !== null)
+            return;
+        const rows = await opts.client.templates.list(opts.wabaId);
+        const byName = new Map();
+        const approved = [];
+        for (const info of rows) {
+            const descriptor = mapTemplateInfoToDescriptor(info);
+            byName.set(descriptor.name, descriptor);
+            if (isApprovedNonPaused(descriptor, info)) {
+                approved.push(descriptor);
+            }
+        }
+        descriptorByName = byName;
+        approvedCache = approved;
+    }
+    return {
+        async approved() {
+            await ensureLoaded();
+            return approvedCache;
+        },
+        validateParams(name, params) {
+            if (!descriptorByName) {
+                return { ok: false, errors: ['unknown template'] };
+            }
+            const descriptor = descriptorByName.get(name);
+            if (!descriptor) {
+                return { ok: false, errors: ['unknown template'] };
+            }
+            const errors = [];
+            for (const { key, required } of descriptor.params) {
+                if (required && (params[key] === undefined || params[key] === '')) {
+                    errors.push(`missing required param: ${key}`);
+                }
+            }
+            const declared = new Set(descriptor.params.map((p) => p.key));
+            for (const key of Object.keys(params)) {
+                if (!declared.has(key)) {
+                    errors.push(`unknown param: ${key}`);
+                }
+            }
+            return errors.length > 0 ? { ok: false, errors } : { ok: true };
+        },
+    };
+}

package/dist/closed-window-recovery.d.ts

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+import type { OutboundMiddleware } from '@kuralle-agents/messaging';
+import type { ChannelPolicy } from './policy.js';
+export declare function closedWindowRecovery(policies: ChannelPolicy[]): OutboundMiddleware;

package/dist/closed-window-recovery.js

@@ -0,0 +1,31 @@
+export function closedWindowRecovery(policies) {
+    const byChannel = new Map(policies.map((p) => [p.channel, p]));
+    return {
+        name: 'closed-window-recovery',
+        async send(req, next) {
+            const policy = byChannel.get(req.platform);
+            if (!policy || !policy.hasWindow || (await policy.isWindowOpen(req.threadId))) {
+                return next(req);
+            }
+            const cw = policy.closedWindow;
+            if (cw.kind === 'template') {
+                if (req.payload.kind !== 'text')
+                    return next(req);
+                const d = await cw.strategist.decide({ text: req.payload.text, window: req.meta.window });
+                if (d.kind === 'template') {
+                    return next({ ...req, payload: { kind: 'template', template: d.template } });
+                }
+                if (d.kind === 'defer')
+                    return { kind: 'deferred', reason: d.reason };
+                return next(req);
+            }
+            if (cw.kind === 'message-tag') {
+                if (req.payload.kind === 'text') {
+                    return next({ ...req, payload: { ...req.payload, tag: cw.tag } });
+                }
+                return { kind: 'deferred', reason: 'window-closed-tag-text-only' };
+            }
+            return { kind: 'deferred', reason: 'window-closed-no-recovery' };
+        },
+    };
+}

package/dist/consent.d.ts

@@ -0,0 +1,11 @@
+import type { SessionStore } from '@kuralle-agents/core';
+import type { ConsentStore, OutboundMiddleware } from '@kuralle-agents/messaging';
+export declare const CONSENT_WM_KEY = "__consentOptedIn";
+/**
+ * SessionStore-backed consent keyed by customerId.
+ * Default when unset: opted-out (`defaultOptedIn: false`) per REQ-11.
+ */
+export declare function sessionConsentStore(sessionStore: SessionStore, opts?: {
+    defaultOptedIn?: boolean;
+}): ConsentStore;
+export declare function consentGate(consent: ConsentStore): OutboundMiddleware;

package/dist/consent.js

@@ -0,0 +1,75 @@
+export const CONSENT_WM_KEY = '__consentOptedIn';
+function consentSessionId(customerId) {
+    return `consent:${customerId}`;
+}
+function loadOrCreate(sessionStore, customerId) {
+    const id = consentSessionId(customerId);
+    return sessionStore.get(id).then((session) => {
+        if (session)
+            return session;
+        const now = new Date();
+        return {
+            id,
+            conversationId: id,
+            channelId: 'api',
+            createdAt: now,
+            updatedAt: now,
+            messages: [],
+            workingMemory: {},
+            currentAgent: 'main',
+            agentStates: {},
+            handoffHistory: [],
+            metadata: {
+                createdAt: now,
+                lastActiveAt: now,
+                totalTokens: 0,
+                totalSteps: 0,
+                handoffHistory: [],
+            },
+        };
+    });
+}
+/**
+ * SessionStore-backed consent keyed by customerId.
+ * Default when unset: opted-out (`defaultOptedIn: false`) per REQ-11.
+ */
+export function sessionConsentStore(sessionStore, opts) {
+    const defaultOptedIn = opts?.defaultOptedIn ?? false;
+    return {
+        async isOptedIn(customerId) {
+            const session = await sessionStore.get(consentSessionId(customerId));
+            if (!session)
+                return defaultOptedIn;
+            const flag = session.workingMemory[CONSENT_WM_KEY];
+            if (flag === true)
+                return true;
+            if (flag === false)
+                return false;
+            return defaultOptedIn;
+        },
+        async optOut(customerId) {
+            const session = await loadOrCreate(sessionStore, customerId);
+            session.workingMemory[CONSENT_WM_KEY] = false;
+            session.updatedAt = new Date();
+            await sessionStore.save(session);
+        },
+        async optIn(customerId) {
+            const session = await loadOrCreate(sessionStore, customerId);
+            session.workingMemory[CONSENT_WM_KEY] = true;
+            session.updatedAt = new Date();
+            await sessionStore.save(session);
+        },
+    };
+}
+export function consentGate(consent) {
+    return {
+        name: 'consent-gate',
+        async send(req, next) {
+            const customerId = req.meta.userId;
+            if (!customerId || !(await consent.isOptedIn(customerId))) {
+                return { kind: 'deferred', reason: 'not-opted-in' };
+            }
+            return next(req);
+        },
+    };
+}