@koredev/agentai-web-sdk 1.5.8-rc → 2.0.0-rc
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/components/aaWindow/config/tabJSON.d.ts +9 -0
- package/dist/components/common/constants/errorcodes.d.ts +8 -0
- package/dist/components/common/constants/events.cnst.d.ts +10 -1
- package/dist/esm/agentai-web-sdk.min.js +1 -1
- package/dist/umd/agentai-web-sdk-umd.min.js +1 -1
- package/dist/umd/agentai-web-sdk-umd.min.js.map +1 -1
- package/dist/umd/hot/hot-update.js +656 -37
- package/dist/umd/hot/hot-update.js.map +1 -1
- package/package.json +1 -1
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@@ -64,6 +64,22 @@ var AAWindow = /** @class */ (function (_super) {
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__extends(AAWindow, _super);
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function AAWindow() {
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var _this = _super.call(this) || this;
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_this.newSocketApproach = false;
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_this.settingsResponseHandler = function (data) {
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if (_this.newSocketApproach) {
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_this.handleSettingsResponse(data, _this.config, _this.rootService.connectionDetails.channel);
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}
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};
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_this.handleOnReadyEvent = function () {
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if (_this.newSocketApproach) {
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_this.commonEmitEvents(_this.config);
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}
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};
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_this.handleOnSocketConnectionEvent = function (config) {
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if (!_this.newSocketApproach) {
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_this.commonEmitEvents(config);
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}
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};
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_this.handleOverrideMode = function (toggleOverride, dialogId) {
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var _a;
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var connectionDetails = _this.rootService.connectionDetails;
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@@ -84,8 +100,19 @@ var AAWindow = /** @class */ (function (_super) {
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return _this;
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}
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AAWindow.prototype.show = function (config) {
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var _a = config.connectionDetails, conversationId = _a.conversationId, botId = _a.botId, domainURL = _a.domainURL, token = _a.token, channel = _a.channel;
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if (!conversationId || !botId || !domainURL || !token || !channel) {
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this.emit(_common_constants_events_cnst__WEBPACK_IMPORTED_MODULE_5__.SDK_EVENTS.ON_ERROR, _common_constants_errorcodes__WEBPACK_IMPORTED_MODULE_15__.ERROR_CODES['ERR_MISSING_REQUIRED_FIELDS']);
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return;
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}
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if (domainURL.endsWith('/')) {
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config.connectionDetails.domainURL = domainURL.replace(/\/+$/, "");
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}
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this.cleanupEvents();
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this.emit('DESTROY_WIDGET', {});
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this.config = config;
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this.dskSettings = config.dskSettings;
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this.subscribeToEvents();
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this.initShow(config);
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this.eventManager = new _common_templatemanager_base_eventManager__WEBPACK_IMPORTED_MODULE_7__["default"](this);
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window.addEventListener('message', this.receiveMessage.bind(this), false);
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@@ -148,6 +175,7 @@ var AAWindow = /** @class */ (function (_super) {
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type: (_f = (_e = _data.author) === null || _e === void 0 ? void 0 : _e.type) === null || _f === void 0 ? void 0 : _f.toUpperCase(),
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conversationId: conversationId,
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value: _data.message,
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message: _data.message,
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botId: botId
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};
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this.emit(_common_constants_events_cnst__WEBPACK_IMPORTED_MODULE_5__.INTERNAL_EVENTS.AGENT_TRANSCRIPT_MSG, data);
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@@ -164,6 +192,50 @@ var AAWindow = /** @class */ (function (_super) {
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this.emit(_common_constants_events_cnst__WEBPACK_IMPORTED_MODULE_5__.SDK_EVENTS.ON_ERROR, _common_constants_errorcodes__WEBPACK_IMPORTED_MODULE_15__.ERROR_CODES['ERR_AGENT_MISSING_REQ_FIELDS']);
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}
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};
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AAWindow.prototype.subscribeToEvents = function () {
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this.on(_common_constants_events_cnst__WEBPACK_IMPORTED_MODULE_5__.DATA_EVENTS.SETTINGS_RESPONSE, this.settingsResponseHandler);
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this.bindEvents();
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};
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AAWindow.prototype.handleSettingsResponse = function (res, config, channel) {
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var widgetSettings = {};
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if (res && res.agentAssistSettings && res.agentAssistSettings[channel]) {
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this.rootService.accountId = res.accountId;
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res.agentAssistSettings = this.addBackWardCompatibility(res.agentAssistSettings);
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widgetSettings = Object.assign(res.agentAssistSettings, res.agentAssistSettings[channel]);
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}
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else {
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widgetSettings = this.rootService.defaultwidgetSettings;
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}
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this.rootService.aaSettings = JSON.parse(JSON.stringify(widgetSettings));
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this.updateSettingsProperties();
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};
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AAWindow.prototype.initiateSocketConnection = function () {
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var _this = this;
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// if(!this.newSocketApproach){
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// this.updateSettingsProperties();
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// }
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setTimeout(function () {
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var language = _this.getLanguageDetails();
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_this.socketConnection.socketConnection(_this.config, _this.rootService.grantResponseObj, language);
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}, 100);
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};
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AAWindow.prototype.updateSettingsProperties = function () {
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var hasEnabledTabs = this.localStorageService.initializeLocalStorageData(this.rootService.aaSettings);
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if (!hasEnabledTabs) {
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var noTabsScreenHtml = (0,_common_templatemanager_base_domManager__WEBPACK_IMPORTED_MODULE_2__.getHTML)(_common_templatemanager_tabs_atom_actionButtons__WEBPACK_IMPORTED_MODULE_14__.NoTabsScreen, {}, this);
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this.render(noTabsScreenHtml);
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}
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else {
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var language = this.getLanguageDetails();
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var chatWindowHtml = void 0;
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chatWindowHtml = (0,_common_templatemanager_base_domManager__WEBPACK_IMPORTED_MODULE_2__.getHTML)(_common_templatemanager_base_aaContainer_aaContainer__WEBPACK_IMPORTED_MODULE_3__.AAContainer, {}, this);
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this.emit(_common_constants_events_cnst__WEBPACK_IMPORTED_MODULE_5__.SDK_EVENTS.BEFORE_VIEW_INIT, chatWindowHtml, { event: _common_constants_events_cnst__WEBPACK_IMPORTED_MODULE_5__.SDK_EVENTS.MAIN_CONTAINER, data: {} });
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this.chatEle = chatWindowHtml;
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this.render(chatWindowHtml);
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this.hideSendAndCopy();
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this.chatWindowInstance.chatEle = this.chatEle;
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}
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};
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AAWindow.prototype.initShow = function (config) {
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var _this = this;
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var _a, _b, _c;
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@@ -188,6 +260,8 @@ var AAWindow = /** @class */ (function (_super) {
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if (botId && conversationId && token && domainURL || isJWE) {
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this.JWTSetup(config, isJWE)
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.then(function (data) {
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_this.newSocketApproach = data === null || data === void 0 ? void 0 : data.cvs;
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(0,_common_utils_interceptor__WEBPACK_IMPORTED_MODULE_8__.updateEndPointUrl)(data === null || data === void 0 ? void 0 : data.invokeNewAAService);
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if (data === null || data === void 0 ? void 0 : data.cId) {
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config.connectionDetails.conversationId = data.cId;
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_this.rootService.connectionDetails.conversationId = data.cId;
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@@ -195,38 +269,21 @@ var AAWindow = /** @class */ (function (_super) {
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_this.rootService.grantResponseObj = data;
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config['JWT_RESP'] = data;
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_this.socketConnection.configOptions = config;
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var
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}
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var noTabsScreenHtml = (0,_common_templatemanager_base_domManager__WEBPACK_IMPORTED_MODULE_2__.getHTML)(_common_templatemanager_tabs_atom_actionButtons__WEBPACK_IMPORTED_MODULE_14__.NoTabsScreen, {}, _this);
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_this.render(noTabsScreenHtml);
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}
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else {
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_this.socketConnection.socketConnection(config);
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var chatWindowHtml = void 0;
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chatWindowHtml = (0,_common_templatemanager_base_domManager__WEBPACK_IMPORTED_MODULE_2__.getHTML)(_common_templatemanager_base_aaContainer_aaContainer__WEBPACK_IMPORTED_MODULE_3__.AAContainer, {}, _this);
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_this.emit(_common_constants_events_cnst__WEBPACK_IMPORTED_MODULE_5__.SDK_EVENTS.BEFORE_VIEW_INIT, chatWindowHtml, { event: _common_constants_events_cnst__WEBPACK_IMPORTED_MODULE_5__.SDK_EVENTS.MAIN_CONTAINER, data: {} });
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_this.chatEle = chatWindowHtml;
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_this.render(chatWindowHtml);
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_this.bindEvents();
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_this.hideSendAndCopy();
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_this.chatWindowInstance.chatEle = _this.chatEle;
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}
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}).catch(function (err) {
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_this.emit(_common_constants_events_cnst__WEBPACK_IMPORTED_MODULE_5__.SDK_EVENTS.ON_ERROR, _common_constants_errorcodes__WEBPACK_IMPORTED_MODULE_15__.ERROR_CODES['ERR_SETTINGS_API_FAILURE']);
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});
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var language = _this.getLanguageDetails();
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// new socket approach
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if (data === null || data === void 0 ? void 0 : data.cvs) {
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_this.initiateSocketConnection();
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}
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else {
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var _a = config.connectionDetails, botId_1 = _a.botId, channel_1 = _a.channel;
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_this.getAASettings(botId_1)
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.then(function (res) {
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_this.handleSettingsResponse(res, config, channel_1);
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_this.initiateSocketConnection();
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}).catch(function (err) {
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_this.emit(_common_constants_events_cnst__WEBPACK_IMPORTED_MODULE_5__.SDK_EVENTS.ON_ERROR, _common_constants_errorcodes__WEBPACK_IMPORTED_MODULE_15__.ERROR_CODES['ERR_SETTINGS_API_FAILURE']);
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});
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}
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}).catch(function (err) {
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_this.emit(_common_constants_events_cnst__WEBPACK_IMPORTED_MODULE_5__.SDK_EVENTS.ON_ERROR, _common_constants_errorcodes__WEBPACK_IMPORTED_MODULE_15__.ERROR_CODES['ERR_TOKEN_INVALID']);
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_this.handleNetworkError();
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@@ -237,6 +294,10 @@ var AAWindow = /** @class */ (function (_super) {
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}
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};
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;
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AAWindow.prototype.getLanguageDetails = function () {
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var language = this.localStorageService.getLanguage();
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return language;
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};
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AAWindow.prototype.addBackWardCompatibility = function (agentassistSettings) {
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var _a;
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if (agentassistSettings && (!agentassistSettings.feedback || !((_a = Object.keys(agentassistSettings.feedback)) === null || _a === void 0 ? void 0 : _a.length))) {
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@@ -325,10 +386,13 @@ var AAWindow = /** @class */ (function (_super) {
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loaderHtml === null || loaderHtml === void 0 ? void 0 : loaderHtml.remove();
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};
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AAWindow.prototype.bindEvents = function () {
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this.on(
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this.on('ON_SOCKET_CONNECTION', this.handleOnSocketConnectionEvent);
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this.on(_common_constants_events_cnst__WEBPACK_IMPORTED_MODULE_5__.DATA_EVENTS.ON_READY, this.handleOnReadyEvent);
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};
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AAWindow.prototype.cleanupEvents = function () {
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this.off(_common_constants_events_cnst__WEBPACK_IMPORTED_MODULE_5__.DATA_EVENTS.SETTINGS_RESPONSE, this.settingsResponseHandler);
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this.off('ON_SOCKET_CONNECTION', this.handleOnSocketConnectionEvent);
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this.off(_common_constants_events_cnst__WEBPACK_IMPORTED_MODULE_5__.DATA_EVENTS.ON_READY, this.handleOnReadyEvent);
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};
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AAWindow.prototype.commonEmitEvents = function (config) {
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};
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AAWindow.prototype.destroy = function () {
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this.cleanupEvents();
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this.socketConnection.disconnect();
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this.emit('DESTROY_WIDGET', {});
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this.localStorageService.deleteLocalStorageState(this.rootService.connectionDetails.conversationId);
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/* harmony default export */ const __WEBPACK_DEFAULT_EXPORT__ = (AAWindow);
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/***/ }),
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/***/ "./src/components/common/constants/errorcodes.ts":
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/*!*******************************************************!*\
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!*** ./src/components/common/constants/errorcodes.ts ***!
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\*******************************************************/
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/***/ ((__unused_webpack_module, __webpack_exports__, __webpack_require__) => {
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__webpack_require__.r(__webpack_exports__);
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/* harmony export */ __webpack_require__.d(__webpack_exports__, {
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/* harmony export */ ERROR_CODES: () => (/* binding */ ERROR_CODES)
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/* harmony export */ });
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var ERROR_CODES = {
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ERR_WS_INIT: {
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message: 'Socket connection failed',
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action: 'show',
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code: 'ERR_WS_INIT',
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details: {
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requiredFields: ['token', 'conversationId'],
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}
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// timestamp: new Date().toISOString()
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},
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ERR_WS_TIMEOUT: {
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message: 'Socket connection timeout',
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action: 'show',
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code: 'ERR_WS_INIT',
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details: {
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requiredFields: ['token', 'conversationId'],
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}
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},
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ERR_WS_DISCONNECT: {
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message: 'Socket disconnected',
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action: 'show',
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code: 'ERR_WS_INIT',
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details: {
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requiredFields: ['token', 'conversationId'],
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}
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},
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ERR_WS_RECONNECT_FAILED: {
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message: 'Socket reconnection failed',
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action: 'show',
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code: 'ERR_WS_INIT',
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details: {
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requiredFields: ['token', 'conversationId'],
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}
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},
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ERR_WS_GENERIC: {
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message: 'Socket error',
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action: 'show',
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code: 'ERR_WS_INIT',
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details: {
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requiredFields: ['token', 'conversationId'],
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}
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},
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ERR_SETTINGS_API_FAILURE: {
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message: 'Settings API failed',
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action: 'show',
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code: 'ERR_SETTINGS_API_FAILURE',
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details: {
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requiredFields: ['botId', 'channel'],
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}
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},
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ERR_TOKEN_INVALID: {
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message: 'Invalid token',
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action: 'show',
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785
|
+
code: 'ERR_TOKEN_INVALID',
|
|
786
|
+
details: {
|
|
787
|
+
requiredFields: ['token', 'botId'],
|
|
788
|
+
}
|
|
789
|
+
},
|
|
790
|
+
ERR_CHECKLIST_API_FAILURE: {
|
|
791
|
+
message: 'Checklist API failed',
|
|
792
|
+
action: 'show',
|
|
793
|
+
code: 'ERR_CHECKLIST_API_FAILURE',
|
|
794
|
+
details: {
|
|
795
|
+
requiredFields: ['botId'],
|
|
796
|
+
}
|
|
797
|
+
},
|
|
798
|
+
ERR_ASST_HISTORY_API_FAILURE: {
|
|
799
|
+
message: 'Assist history API failed',
|
|
800
|
+
action: 'show',
|
|
801
|
+
code: 'ERR_ASST_HISTORY_API_FAILURE',
|
|
802
|
+
details: {
|
|
803
|
+
requiredFields: ['botId', 'conversationId'],
|
|
804
|
+
}
|
|
805
|
+
},
|
|
806
|
+
ERR_MYBOT_HISTORY_API_FAILURE: {
|
|
807
|
+
message: 'Mybot history API failed',
|
|
808
|
+
action: 'show',
|
|
809
|
+
code: 'ERR_MYBOT_HISTORY_API_FAILURE',
|
|
810
|
+
details: {
|
|
811
|
+
requiredFields: ['botId', 'conversationId'],
|
|
812
|
+
}
|
|
813
|
+
},
|
|
814
|
+
ERR_FEEDBACK_API_FAILURE: {
|
|
815
|
+
message: 'Feedback API failed',
|
|
816
|
+
action: 'show',
|
|
817
|
+
code: 'ERR_FEEDBACK_API_FAILURE',
|
|
818
|
+
details: {
|
|
819
|
+
requiredFields: ['tab', 'conversationId'],
|
|
820
|
+
}
|
|
821
|
+
},
|
|
822
|
+
ERR_SUMMARY_LOAD_FAILURE: {
|
|
823
|
+
message: 'Summary load failed',
|
|
824
|
+
action: 'show',
|
|
825
|
+
code: 'ERR_SUMMARY_LOAD_FAILURE',
|
|
826
|
+
details: {
|
|
827
|
+
requiredFields: ['conversationId', 'botId', 'channel', 'sessionId'],
|
|
828
|
+
}
|
|
829
|
+
},
|
|
830
|
+
ERR_AUTO_SUGGESTION_TRIGGER_FAILURE: {
|
|
831
|
+
message: 'Auto suggestion trigger failed',
|
|
832
|
+
action: 'show',
|
|
833
|
+
code: 'ERR_AUTO_SUGGESTION_TRIGGER_FAILURE',
|
|
834
|
+
details: {
|
|
835
|
+
requiredFields: [],
|
|
836
|
+
}
|
|
837
|
+
},
|
|
838
|
+
ERR_USER_MISSING_REQ_FIELDS: {
|
|
839
|
+
message: 'Missing required fields to send user message',
|
|
840
|
+
action: 'sendUserMessage',
|
|
841
|
+
code: 'ERR_MISSING_REQ_FIELDS',
|
|
842
|
+
details: {
|
|
843
|
+
requiredFields: ['author', 'type', 'conversationId', 'value', 'botId'],
|
|
844
|
+
}
|
|
845
|
+
},
|
|
846
|
+
ERR_AGENT_MISSING_REQ_FIELDS: {
|
|
847
|
+
message: 'Missing required fields to send agent message',
|
|
848
|
+
action: 'sendAgentMessage',
|
|
849
|
+
code: 'ERR_MISSING_REQ_FIELDS',
|
|
850
|
+
details: {
|
|
851
|
+
requiredFields: ['author', 'type', 'conversationId', 'value', 'botId'],
|
|
852
|
+
}
|
|
853
|
+
},
|
|
854
|
+
ERR_JS_CODE: {
|
|
855
|
+
message: 'JS code failed',
|
|
856
|
+
action: 'show',
|
|
857
|
+
code: 'ERR_JS_CODE_FAILURE',
|
|
858
|
+
details: {
|
|
859
|
+
requiredFields: [],
|
|
860
|
+
}
|
|
861
|
+
},
|
|
862
|
+
ERR_MISSING_REQUIRED_FIELDS: {
|
|
863
|
+
message: 'Missing required fields to initialize the SDK',
|
|
864
|
+
action: 'show',
|
|
865
|
+
code: 'ERR_MISSING_REQUIRED_FIELDS',
|
|
866
|
+
details: {
|
|
867
|
+
requiredFields: ['conversationId', 'botId', 'domainURL', 'token', 'channel'],
|
|
868
|
+
}
|
|
869
|
+
}
|
|
870
|
+
// ERR_VOICE_TRANSCRIPTS_PROPOGATION : {
|
|
871
|
+
// message: 'Voice transcripts propogation failed',
|
|
872
|
+
// action: 'show',
|
|
873
|
+
// code: 'ERR_VOICE_TRANSCRIPTS_PROPOGATION',
|
|
874
|
+
// details: {
|
|
875
|
+
// requiredFields: [],
|
|
876
|
+
// }
|
|
877
|
+
// },
|
|
878
|
+
// ERR_VOICE_CALL_DOES_NOT_EXIST : {
|
|
879
|
+
// message: 'Voice call does not exist',
|
|
880
|
+
// action: 'show',
|
|
881
|
+
// code: 'ERR_VOICE_CALL_DOES_NOT_EXIST',
|
|
882
|
+
// details: {
|
|
883
|
+
// requiredFields: [],
|
|
884
|
+
// }
|
|
885
|
+
// },
|
|
886
|
+
// ERR_VOICE_TRANSCRIPTS_GENERATION : {
|
|
887
|
+
// message: 'Voice transcripts generation failed',
|
|
888
|
+
// action: 'show',
|
|
889
|
+
// code: 'ERR_VOICE_TRANSCRIPTS_GENERATION',
|
|
890
|
+
// details: {
|
|
891
|
+
// requiredFields: [],
|
|
892
|
+
// }
|
|
893
|
+
// },
|
|
894
|
+
// ERR_VOICE_PREMATURE_CONNECTION_TERMINATION : {
|
|
895
|
+
// message: 'Voice connection terminated prematurely',
|
|
896
|
+
// action: 'show',
|
|
897
|
+
// code: 'ERR_VOICE_PREMATURE_CONNECTION_TERMINATION',
|
|
898
|
+
// details: {
|
|
899
|
+
// requiredFields: [],
|
|
900
|
+
// }
|
|
901
|
+
// }
|
|
902
|
+
};
|
|
903
|
+
|
|
904
|
+
|
|
905
|
+
/***/ }),
|
|
906
|
+
|
|
907
|
+
/***/ "./src/components/common/templatemanager/tabs/transcript/transcript.tsx":
|
|
908
|
+
/*!******************************************************************************!*\
|
|
909
|
+
!*** ./src/components/common/templatemanager/tabs/transcript/transcript.tsx ***!
|
|
910
|
+
\******************************************************************************/
|
|
911
|
+
/***/ ((__unused_webpack_module, __webpack_exports__, __webpack_require__) => {
|
|
912
|
+
|
|
913
|
+
__webpack_require__.r(__webpack_exports__);
|
|
914
|
+
/* harmony export */ __webpack_require__.d(__webpack_exports__, {
|
|
915
|
+
/* harmony export */ BulbCount: () => (/* binding */ BulbCount),
|
|
916
|
+
/* harmony export */ Transcript: () => (/* binding */ Transcript)
|
|
917
|
+
/* harmony export */ });
|
|
918
|
+
/* harmony import */ var preact__WEBPACK_IMPORTED_MODULE_0__ = __webpack_require__(/*! preact */ "./node_modules/preact/dist/preact.module.js");
|
|
919
|
+
/* harmony import */ var preact_hooks__WEBPACK_IMPORTED_MODULE_1__ = __webpack_require__(/*! preact/hooks */ "./node_modules/preact/hooks/dist/hooks.module.js");
|
|
920
|
+
/* harmony import */ var _transcript_scss__WEBPACK_IMPORTED_MODULE_2__ = __webpack_require__(/*! ./transcript.scss */ "./src/components/common/templatemanager/tabs/transcript/transcript.scss");
|
|
921
|
+
/* harmony import */ var _base_domManager__WEBPACK_IMPORTED_MODULE_3__ = __webpack_require__(/*! ../../base/domManager */ "./src/components/common/templatemanager/base/domManager.tsx");
|
|
922
|
+
/* harmony import */ var _constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__ = __webpack_require__(/*! ../../../constants/events.cnst */ "./src/components/common/constants/events.cnst.ts");
|
|
923
|
+
/* harmony import */ var _utils_interceptor__WEBPACK_IMPORTED_MODULE_5__ = __webpack_require__(/*! ../../../utils/interceptor */ "./src/components/common/utils/interceptor.ts");
|
|
924
|
+
/* harmony import */ var _constants_projConsts__WEBPACK_IMPORTED_MODULE_6__ = __webpack_require__(/*! ../../../constants/projConsts */ "./src/components/common/constants/projConsts.ts");
|
|
925
|
+
/* harmony import */ var _constants_errorcodes__WEBPACK_IMPORTED_MODULE_7__ = __webpack_require__(/*! ../../../constants/errorcodes */ "./src/components/common/constants/errorcodes.ts");
|
|
926
|
+
var __spreadArray = (undefined && undefined.__spreadArray) || function (to, from, pack) {
|
|
927
|
+
if (pack || arguments.length === 2) for (var i = 0, l = from.length, ar; i < l; i++) {
|
|
928
|
+
if (ar || !(i in from)) {
|
|
929
|
+
if (!ar) ar = Array.prototype.slice.call(from, 0, i);
|
|
930
|
+
ar[i] = from[i];
|
|
931
|
+
}
|
|
932
|
+
}
|
|
933
|
+
return to.concat(ar || Array.prototype.slice.call(from));
|
|
934
|
+
};
|
|
935
|
+
|
|
936
|
+
|
|
937
|
+
|
|
938
|
+
|
|
939
|
+
|
|
940
|
+
|
|
941
|
+
|
|
942
|
+
|
|
943
|
+
function BulbCount(props) {
|
|
944
|
+
var _a, _b, _c;
|
|
945
|
+
return ((0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "intent-suggestion-buld aa-transcript-bulb-".concat((_a = props.msgData) === null || _a === void 0 ? void 0 : _a.uuid), title: (_b = props === null || props === void 0 ? void 0 : props.msgData) === null || _b === void 0 ? void 0 : _b.value },
|
|
946
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("sub", { className: "aa-transcript-bulb-count" }, (_c = props === null || props === void 0 ? void 0 : props.msgData) === null || _c === void 0 ? void 0 : _c.bulbCount),
|
|
947
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("svg", { width: "24", height: "24", viewBox: "0 0 24 24", fill: "none" },
|
|
948
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("path", { d: "M13.0496 4.64998C13.0496 4.07008 12.5795 3.59998 11.9996 3.59998C11.4197 3.59998 10.9496 4.07008 10.9496 4.64998V5.69998C10.9496 6.27987 11.4197 6.74998 11.9996 6.74998C12.5795 6.74998 13.0496 6.27987 13.0496 5.69998V4.64998Z", fill: "#2B75E4" }),
|
|
949
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("path", { d: "M17.9393 7.54515C18.3493 7.1351 18.3493 6.47027 17.9393 6.06022C17.5292 5.65017 16.8644 5.65017 16.4543 6.06022L15.7119 6.80269C15.3018 7.21274 15.3018 7.87756 15.7119 8.28761C16.1219 8.69766 16.7868 8.69766 17.1968 8.28761L17.9393 7.54515Z", fill: "#2B75E4" }),
|
|
950
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("path", { d: "M20.3996 12C20.3996 12.5799 19.9295 13.05 19.3496 13.05H18.2996C17.7197 13.05 17.2496 12.5799 17.2496 12C17.2496 11.4201 17.7197 10.95 18.2996 10.95H19.3496C19.9295 10.95 20.3996 11.4201 20.3996 12Z", fill: "#2B75E4" }),
|
|
951
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("path", { d: "M6.80231 8.28763C7.21236 8.69768 7.87718 8.69768 8.28723 8.28763C8.69728 7.87758 8.69728 7.21275 8.28723 6.8027L7.54477 6.06024C7.13472 5.65019 6.4699 5.65019 6.05984 6.06024C5.64979 6.47029 5.64979 7.13512 6.05984 7.54517L6.80231 8.28763Z", fill: "#2B75E4" }),
|
|
952
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("path", { d: "M6.74961 12C6.74961 12.5799 6.27951 13.05 5.69961 13.05H4.64961C4.06971 13.05 3.59961 12.5799 3.59961 12C3.59961 11.4201 4.06971 10.95 4.64961 10.95H5.69961C6.27951 10.95 6.74961 11.4201 6.74961 12Z", fill: "#2B75E4" }),
|
|
953
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("path", { d: "M9.89961 18.3V17.25H14.0996V18.3C14.0996 19.4598 13.1594 20.4 11.9996 20.4C10.8398 20.4 9.89961 19.4598 9.89961 18.3Z", fill: "#2B75E4" }),
|
|
954
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("path", { d: "M14.1005 16.2C14.1159 15.8426 14.3176 15.5214 14.6003 15.2982C15.5744 14.529 16.1996 13.3375 16.1996 12C16.1996 9.68038 14.3192 7.79998 11.9996 7.79998C9.68001 7.79998 7.79961 9.68038 7.79961 12C7.79961 13.3375 8.42483 14.529 9.39896 15.2982C9.68164 15.5214 9.88335 15.8426 9.89867 16.2H14.1005Z", fill: "#2B75E4" }))));
|
|
955
|
+
}
|
|
956
|
+
function Transcript(_a) {
|
|
957
|
+
var _b, _c, _d;
|
|
958
|
+
var hostInstance = _a.hostInstance;
|
|
959
|
+
var _e = (0,preact_hooks__WEBPACK_IMPORTED_MODULE_1__.useState)([]), messages = _e[0], setMessages = _e[1];
|
|
960
|
+
var _f = (0,preact_hooks__WEBPACK_IMPORTED_MODULE_1__.useState)([]), userAgentHistory = _f[0], setUserAgentHistory = _f[1];
|
|
961
|
+
var _g = (0,preact_hooks__WEBPACK_IMPORTED_MODULE_1__.useState)([]), userBotHistory = _g[0], setUserBotHistory = _g[1];
|
|
962
|
+
var _h = (0,preact_hooks__WEBPACK_IMPORTED_MODULE_1__.useState)(undefined), summary = _h[0], setSummary = _h[1];
|
|
963
|
+
var isInitialRender = (0,preact_hooks__WEBPACK_IMPORTED_MODULE_1__.useRef)(true);
|
|
964
|
+
var rootServiceInstance = hostInstance.rootService;
|
|
965
|
+
var classMapConstansts = _constants_projConsts__WEBPACK_IMPORTED_MODULE_6__.ClassMapConstanst;
|
|
966
|
+
var assistEnabled = (_d = (_c = (_b = hostInstance.dskSettings) === null || _b === void 0 ? void 0 : _b.tabs) === null || _c === void 0 ? void 0 : _c.find(function (tab) { return tab.type === _constants_projConsts__WEBPACK_IMPORTED_MODULE_6__.Tabs.ASSIST; })) === null || _d === void 0 ? void 0 : _d.isEnabled;
|
|
967
|
+
// Socket and History API call methods
|
|
968
|
+
(0,preact_hooks__WEBPACK_IMPORTED_MODULE_1__.useEffect)(function () {
|
|
969
|
+
var _a;
|
|
970
|
+
var transcriptEle = (_a = hostInstance === null || hostInstance === void 0 ? void 0 : hostInstance.chatEle) === null || _a === void 0 ? void 0 : _a.querySelector('.aa-transcript-body-wrapper');
|
|
971
|
+
hostInstance.renderIndividualLoader(transcriptEle);
|
|
972
|
+
listeningToSocketEvents();
|
|
973
|
+
return function () {
|
|
974
|
+
hostInstance.off('AGENT_AI_RESPONSE', updateAgentAssistResponse);
|
|
975
|
+
hostInstance.off('AGENT_TRANSCRIPT_MSG', handleUserAgentMessage);
|
|
976
|
+
hostInstance.off('USER_TRANSCRIPT_MSG', handleUserAgentMessage);
|
|
977
|
+
hostInstance.off('AGENT_TRANSCRIPT_RESPONSE', handleUserAgentMessage);
|
|
978
|
+
hostInstance.off('USER_TRANSCRIPT_RESPONSE', handleUserAgentMessage);
|
|
979
|
+
hostInstance.off('AGENT_AI_RESPONSE', updateAgentAssistResponse);
|
|
980
|
+
hostInstance.off(_constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.DATA_EVENTS.CALL_CONVERSATION_SUGGESTIONS, handleAssistSuggestions);
|
|
981
|
+
hostInstance.off(_constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.INTERNAL_EVENTS.FETCH_TRANSCRIPT, transcriptHistoryAPICall);
|
|
982
|
+
};
|
|
983
|
+
}, []);
|
|
984
|
+
// User and Agent transcript messages from Socket
|
|
985
|
+
var handleUserAgentMessage = function (agentResponse) { return handleTranscriptionResponse(agentResponse); };
|
|
986
|
+
var listeningToSocketEvents = function () {
|
|
987
|
+
hostInstance.on('AGENT_TRANSCRIPT_MSG', handleUserAgentMessage);
|
|
988
|
+
hostInstance.on('USER_TRANSCRIPT_MSG', handleUserAgentMessage);
|
|
989
|
+
hostInstance.on('AGENT_TRANSCRIPT_RESPONSE', handleUserAgentMessage);
|
|
990
|
+
hostInstance.on('USER_TRANSCRIPT_RESPONSE', handleUserAgentMessage);
|
|
991
|
+
hostInstance.on('AGENT_AI_RESPONSE', updateAgentAssistResponse);
|
|
992
|
+
hostInstance.on(_constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.DATA_EVENTS.CALL_CONVERSATION_SUGGESTIONS, handleAssistSuggestions);
|
|
993
|
+
hostInstance.on(_constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.INTERNAL_EVENTS.FETCH_TRANSCRIPT, transcriptHistoryAPICall);
|
|
994
|
+
};
|
|
995
|
+
var updateAgentAssistResponse = function (data) {
|
|
996
|
+
var responseType = rootServiceInstance.getTypeOfResponse(data);
|
|
997
|
+
if (responseType === _constants_projConsts__WEBPACK_IMPORTED_MODULE_6__.RenderResponseType.SUGGESTIONS && !assistEnabled) {
|
|
998
|
+
hostInstance.emit(_constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.DATA_EVENTS.CALL_CONVERSATION_SUGGESTIONS, { data: data });
|
|
999
|
+
}
|
|
1000
|
+
};
|
|
1001
|
+
var handleAssistSuggestions = function (response) {
|
|
1002
|
+
var _a, _b, _c, _d, _e, _f, _g;
|
|
1003
|
+
if ((response === null || response === void 0 ? void 0 : response.data) && ((_a = Object.keys(response === null || response === void 0 ? void 0 : response.data)) === null || _a === void 0 ? void 0 : _a.length) > 0) {
|
|
1004
|
+
var data = response === null || response === void 0 ? void 0 : response.data;
|
|
1005
|
+
var bulbCount_1 = (((_b = data.suggestions.dialogs) === null || _b === void 0 ? void 0 : _b.length) || 0) + (((_c = data.suggestions.faqs) === null || _c === void 0 ? void 0 : _c.length) || 0) + (((_e = (_d = data.suggestions.searchassist) === null || _d === void 0 ? void 0 : _d.snippets) === null || _e === void 0 ? void 0 : _e.length) || 0) + (((_g = (_f = rootServiceInstance.formatSearchResponse(data, false, response.suggestionIndex, _constants_projConsts__WEBPACK_IMPORTED_MODULE_6__.ProjConstants.ASSIST)) === null || _f === void 0 ? void 0 : _f.articles) === null || _g === void 0 ? void 0 : _g.length) || 0);
|
|
1006
|
+
setMessages(function (prevResponse) {
|
|
1007
|
+
var returnResponse = __spreadArray([], prevResponse, true);
|
|
1008
|
+
var userBubbleIndex = prevResponse.findLastIndex(function (data) { return data.type == 'user'; });
|
|
1009
|
+
if (userBubbleIndex !== -1) {
|
|
1010
|
+
returnResponse[userBubbleIndex].count = bulbCount_1;
|
|
1011
|
+
returnResponse[userBubbleIndex].suggestionUUID = response.uuid;
|
|
1012
|
+
showCountBulb(bulbCount_1, response, userBubbleIndex);
|
|
1013
|
+
}
|
|
1014
|
+
return returnResponse;
|
|
1015
|
+
});
|
|
1016
|
+
}
|
|
1017
|
+
};
|
|
1018
|
+
var showCountBulb = function (bulbCount, response, bubbleIndex) {
|
|
1019
|
+
var _a, _b, _c;
|
|
1020
|
+
var uuid = response.uuid;
|
|
1021
|
+
var transcriptBulbHtml = (0,_base_domManager__WEBPACK_IMPORTED_MODULE_3__.getHTML)(BulbCount, { bulbCount: bulbCount, uuid: uuid, value: (_a = response === null || response === void 0 ? void 0 : response.data) === null || _a === void 0 ? void 0 : _a.value }, hostInstance);
|
|
1022
|
+
hostInstance.emit(_constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.BEFORE_VIEW_INIT, transcriptBulbHtml, { event: _constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.TRANSCRIPT_BULB, data: { bulbCount: bulbCount, response: response, bubbleIndex: bubbleIndex } });
|
|
1023
|
+
var transcriptBubble = (_b = hostInstance === null || hostInstance === void 0 ? void 0 : hostInstance.chatEle) === null || _b === void 0 ? void 0 : _b.querySelector("".concat(_constants_projConsts__WEBPACK_IMPORTED_MODULE_6__.ClassMapConstanst.TRANSCRIPT_BUBBLE).concat(bubbleIndex));
|
|
1024
|
+
transcriptBubble.querySelector(".bot-bubble-content .bubble-msg-with-img").append(transcriptBulbHtml);
|
|
1025
|
+
(_c = hostInstance.eventManager) === null || _c === void 0 ? void 0 : _c.addEventListener("".concat(_constants_projConsts__WEBPACK_IMPORTED_MODULE_6__.ClassMapConstanst.TRANSCRIPT_BULB).concat(uuid), 'click', function () {
|
|
1026
|
+
var assistSuggestions = hostInstance === null || hostInstance === void 0 ? void 0 : hostInstance.chatEle.getElementById("".concat(_constants_projConsts__WEBPACK_IMPORTED_MODULE_6__.IdMapConstant.ASSIST_SUGGESTIONS).concat(uuid));
|
|
1027
|
+
if (assistSuggestions && assistEnabled) {
|
|
1028
|
+
transcriptBubble.querySelector(".aa-transcript-bulb-count").innerHTML = rootServiceInstance.sanitizeHTML("✔");
|
|
1029
|
+
var footerTag = hostInstance.chatEle.querySelector(classMapConstansts.FOOTER);
|
|
1030
|
+
hostInstance.openAssistTab(footerTag, true);
|
|
1031
|
+
setTimeout(function () {
|
|
1032
|
+
assistSuggestions.scrollIntoView();
|
|
1033
|
+
}, 0);
|
|
1034
|
+
}
|
|
1035
|
+
}, transcriptBubble);
|
|
1036
|
+
};
|
|
1037
|
+
// Transcript History API call
|
|
1038
|
+
var transcriptHistoryAPICall = function () {
|
|
1039
|
+
var transcriptEle = hostInstance === null || hostInstance === void 0 ? void 0 : hostInstance.chatEle.querySelector('.aa-transcript-body-wrapper');
|
|
1040
|
+
fetchTranscriptHistoryData().then(function (res) {
|
|
1041
|
+
hostInstance.removeIndividualLoader(transcriptEle);
|
|
1042
|
+
if (res) {
|
|
1043
|
+
transcriptEle.innerHTML = '';
|
|
1044
|
+
var userBotMessages = res.userBotMessages, summary_1 = res.summary, userAgentMessages = res.userAgentMessages;
|
|
1045
|
+
var processedUserBotMessages = processMessages(userBotMessages === null || userBotMessages === void 0 ? void 0 : userBotMessages.result);
|
|
1046
|
+
setUserBotHistory(processedUserBotMessages);
|
|
1047
|
+
if (summary_1 === null || summary_1 === void 0 ? void 0 : summary_1.message) {
|
|
1048
|
+
summaryBannerData(summary_1);
|
|
1049
|
+
}
|
|
1050
|
+
var processedUserAgentMessages = processMessages(userAgentMessages === null || userAgentMessages === void 0 ? void 0 : userAgentMessages.result);
|
|
1051
|
+
setUserAgentHistory(processedUserAgentMessages);
|
|
1052
|
+
setTimeout(function () {
|
|
1053
|
+
rootServiceInstance.scrollBottomTranscript();
|
|
1054
|
+
});
|
|
1055
|
+
}
|
|
1056
|
+
})
|
|
1057
|
+
.catch(function (error) {
|
|
1058
|
+
hostInstance.emit(_constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.ON_ERROR, _constants_errorcodes__WEBPACK_IMPORTED_MODULE_7__.ERROR_CODES['ERR_SUMMARY_LOAD_FAILURE']);
|
|
1059
|
+
hostInstance.removeIndividualLoader(transcriptEle);
|
|
1060
|
+
addAgentJoiningBanner();
|
|
1061
|
+
});
|
|
1062
|
+
};
|
|
1063
|
+
(0,preact_hooks__WEBPACK_IMPORTED_MODULE_1__.useEffect)(function () {
|
|
1064
|
+
var _a;
|
|
1065
|
+
if (isInitialRender.current) {
|
|
1066
|
+
isInitialRender.current = false;
|
|
1067
|
+
return;
|
|
1068
|
+
}
|
|
1069
|
+
(userBotHistory || []).forEach(function (element) {
|
|
1070
|
+
var _a, _b;
|
|
1071
|
+
if ((_b = (_a = element === null || element === void 0 ? void 0 : element.components[0]) === null || _a === void 0 ? void 0 : _a.data) === null || _b === void 0 ? void 0 : _b.text) {
|
|
1072
|
+
handleUserBotHistoryResponse(element);
|
|
1073
|
+
}
|
|
1074
|
+
});
|
|
1075
|
+
if (summary === null || summary === void 0 ? void 0 : summary.msg) {
|
|
1076
|
+
var summaryBanner = (0,_base_domManager__WEBPACK_IMPORTED_MODULE_3__.getHTML)(SummaryEleBanner, summary, hostInstance);
|
|
1077
|
+
var transcriptEle = (_a = hostInstance === null || hostInstance === void 0 ? void 0 : hostInstance.chatEle.getElementsByClassName(classMapConstansts.TRANSCRIPT_BODY_WRAPPER)) === null || _a === void 0 ? void 0 : _a[0];
|
|
1078
|
+
hostInstance.emit(_constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.BEFORE_VIEW_INIT, summaryBanner, { event: _constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.SUMMARY_TEMPLATE, summary: summary });
|
|
1079
|
+
transcriptEle === null || transcriptEle === void 0 ? void 0 : transcriptEle.append(summaryBanner);
|
|
1080
|
+
}
|
|
1081
|
+
addAgentJoiningBanner();
|
|
1082
|
+
(userAgentHistory || []).forEach(function (element) {
|
|
1083
|
+
var _a, _b;
|
|
1084
|
+
if (((element === null || element === void 0 ? void 0 : element.msgType) === 'USER' || (element === null || element === void 0 ? void 0 : element.msgType) === 'AGENT') && ((_b = (_a = element === null || element === void 0 ? void 0 : element.components[0]) === null || _a === void 0 ? void 0 : _a.data) === null || _b === void 0 ? void 0 : _b.text)) {
|
|
1085
|
+
handleUserAgentHistoryResponse(element);
|
|
1086
|
+
}
|
|
1087
|
+
});
|
|
1088
|
+
}, [userBotHistory, userAgentHistory, summary]);
|
|
1089
|
+
var processMessages = function (messages) {
|
|
1090
|
+
if (!(messages === null || messages === void 0 ? void 0 : messages.length)) {
|
|
1091
|
+
return [];
|
|
1092
|
+
}
|
|
1093
|
+
return messages.map(function (item) {
|
|
1094
|
+
var _a, _b, _c;
|
|
1095
|
+
try {
|
|
1096
|
+
if (typeof ((_b = (_a = item === null || item === void 0 ? void 0 : item.components[0]) === null || _a === void 0 ? void 0 : _a.data) === null || _b === void 0 ? void 0 : _b.text) === 'string') {
|
|
1097
|
+
var parsedText = JSON.parse(item.components[0].data.text);
|
|
1098
|
+
if ((_c = parsedText === null || parsedText === void 0 ? void 0 : parsedText.payload) === null || _c === void 0 ? void 0 : _c.text) {
|
|
1099
|
+
item.components[0].data.text = parsedText.payload.text;
|
|
1100
|
+
}
|
|
1101
|
+
}
|
|
1102
|
+
}
|
|
1103
|
+
catch (_d) {
|
|
1104
|
+
// Handle JSON parsing error if needed
|
|
1105
|
+
}
|
|
1106
|
+
return item;
|
|
1107
|
+
});
|
|
1108
|
+
};
|
|
1109
|
+
var fetchTranscriptHistoryData = function () {
|
|
1110
|
+
var isSummaryRequired = true;
|
|
1111
|
+
var _a = rootServiceInstance.connectionDetails || {}, botId = _a.botId, conversationId = _a.conversationId, channel = _a.channel, sessionId = _a.sessionId;
|
|
1112
|
+
var params = {
|
|
1113
|
+
conversationId: conversationId,
|
|
1114
|
+
botId: botId,
|
|
1115
|
+
channel: channel,
|
|
1116
|
+
sessionId: sessionId || 0,
|
|
1117
|
+
isSummaryRequired: isSummaryRequired,
|
|
1118
|
+
};
|
|
1119
|
+
return (0,_utils_interceptor__WEBPACK_IMPORTED_MODULE_5__["default"])('get_history_trascript', {
|
|
1120
|
+
method: 'GET',
|
|
1121
|
+
headers: {
|
|
1122
|
+
'Content-Type': 'application/json',
|
|
1123
|
+
},
|
|
1124
|
+
}, hostInstance, params);
|
|
1125
|
+
};
|
|
1126
|
+
// userBot Converstion Transcript History
|
|
1127
|
+
var handleUserBotHistoryResponse = function (response) {
|
|
1128
|
+
var _a, _b, _c;
|
|
1129
|
+
var data = {
|
|
1130
|
+
timestamp: formatStandardTime(response.createdOn),
|
|
1131
|
+
msg: (_b = (_a = response.components[0]) === null || _a === void 0 ? void 0 : _a.data) === null || _b === void 0 ? void 0 : _b.text,
|
|
1132
|
+
from: response.msgType === 'BOT' ? 'bot' : 'user',
|
|
1133
|
+
type: response.msgType === 'BOT' ? 'bot' : 'user'
|
|
1134
|
+
};
|
|
1135
|
+
var trnsptBubble = (0,_base_domManager__WEBPACK_IMPORTED_MODULE_3__.getHTML)(TranscriptBubble, { data: data }, hostInstance);
|
|
1136
|
+
var transcriptEle = (_c = hostInstance === null || hostInstance === void 0 ? void 0 : hostInstance.chatEle.getElementsByClassName(classMapConstansts.TRANSCRIPT_BODY_WRAPPER)) === null || _c === void 0 ? void 0 : _c[0];
|
|
1137
|
+
hostInstance.emit(_constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.BEFORE_VIEW_INIT, trnsptBubble, {
|
|
1138
|
+
event: response.msgType === 'BOT' ? _constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.BOT_TRANSCRIPT : _constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.USER_TRANSCRIPT,
|
|
1139
|
+
data: data
|
|
1140
|
+
});
|
|
1141
|
+
transcriptEle.append(trnsptBubble);
|
|
1142
|
+
};
|
|
1143
|
+
// userAgent Conversation Transcript History
|
|
1144
|
+
var handleUserAgentHistoryResponse = function (response) {
|
|
1145
|
+
var _a, _b, _c;
|
|
1146
|
+
var data = {
|
|
1147
|
+
timestamp: formatStandardTime(response.createdOn),
|
|
1148
|
+
msg: (_b = (_a = response.components[0]) === null || _a === void 0 ? void 0 : _a.data) === null || _b === void 0 ? void 0 : _b.text,
|
|
1149
|
+
from: response.msgType === 'AGENT' ? 'agent' : 'user',
|
|
1150
|
+
type: response.msgType === 'AGENT' ? 'agent' : 'user'
|
|
1151
|
+
};
|
|
1152
|
+
var trnsptBubble = (0,_base_domManager__WEBPACK_IMPORTED_MODULE_3__.getHTML)(TranscriptBubble, { data: data }, hostInstance);
|
|
1153
|
+
var transcriptEle = (_c = hostInstance === null || hostInstance === void 0 ? void 0 : hostInstance.chatEle.getElementsByClassName(classMapConstansts.TRANSCRIPT_BODY_WRAPPER)) === null || _c === void 0 ? void 0 : _c[0];
|
|
1154
|
+
hostInstance.emit(_constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.BEFORE_VIEW_INIT, trnsptBubble, {
|
|
1155
|
+
event: response.msgType === 'AGENT' ? _constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.AGENT_TRANSCRIPT : _constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.USER_TRANSCRIPT,
|
|
1156
|
+
data: data
|
|
1157
|
+
});
|
|
1158
|
+
transcriptEle === null || transcriptEle === void 0 ? void 0 : transcriptEle.append(trnsptBubble);
|
|
1159
|
+
};
|
|
1160
|
+
// conversion of standard UTC timestamp
|
|
1161
|
+
var formatStandardTime = function (timeStamp) {
|
|
1162
|
+
var date = new Date(timeStamp);
|
|
1163
|
+
var hours = date.getHours();
|
|
1164
|
+
var minutes = date.getMinutes();
|
|
1165
|
+
var ampm = hours >= 12 ? 'pm' : 'am';
|
|
1166
|
+
hours = hours % 12;
|
|
1167
|
+
hours = hours ? hours : 12;
|
|
1168
|
+
minutes = minutes < 10 ? '0' + minutes : minutes;
|
|
1169
|
+
return "".concat(hours, ":").concat(minutes, " ").concat(ampm);
|
|
1170
|
+
};
|
|
1171
|
+
// Live conversation of user and Agent Transcripts
|
|
1172
|
+
var handleTranscriptionResponse = function (response) {
|
|
1173
|
+
var _a, _b;
|
|
1174
|
+
var type = (_b = (_a = response === null || response === void 0 ? void 0 : response.author) === null || _a === void 0 ? void 0 : _a.type) === null || _b === void 0 ? void 0 : _b.toLowerCase();
|
|
1175
|
+
var data = {
|
|
1176
|
+
timestamp: formatAmpm(new Date()),
|
|
1177
|
+
msg: response === null || response === void 0 ? void 0 : response.value,
|
|
1178
|
+
from: type,
|
|
1179
|
+
type: type
|
|
1180
|
+
};
|
|
1181
|
+
setMessages(function (prevResponse) {
|
|
1182
|
+
var _a, _b;
|
|
1183
|
+
var messages = __spreadArray([], prevResponse, true);
|
|
1184
|
+
messages === null || messages === void 0 ? void 0 : messages.push(data);
|
|
1185
|
+
var trnsptBubble = (0,_base_domManager__WEBPACK_IMPORTED_MODULE_3__.getHTML)(TranscriptBubble, { data: data, index: (messages === null || messages === void 0 ? void 0 : messages.length) - 1 }, hostInstance);
|
|
1186
|
+
var transcriptEle = (_a = hostInstance === null || hostInstance === void 0 ? void 0 : hostInstance.chatEle.getElementsByClassName(classMapConstansts.TRANSCRIPT_BODY_WRAPPER)) === null || _a === void 0 ? void 0 : _a[0];
|
|
1187
|
+
hostInstance.emit(_constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.BEFORE_VIEW_INIT, trnsptBubble, {
|
|
1188
|
+
event: ((_b = response === null || response === void 0 ? void 0 : response.author) === null || _b === void 0 ? void 0 : _b.type) === 'AGENT' ? _constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.AGENT_TRANSCRIPT : _constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.USER_TRANSCRIPT,
|
|
1189
|
+
data: data
|
|
1190
|
+
});
|
|
1191
|
+
transcriptEle === null || transcriptEle === void 0 ? void 0 : transcriptEle.append(trnsptBubble);
|
|
1192
|
+
return messages;
|
|
1193
|
+
});
|
|
1194
|
+
};
|
|
1195
|
+
// Live converstion timestamp conversion
|
|
1196
|
+
var formatAmpm = function (date) {
|
|
1197
|
+
var hours = date.getHours();
|
|
1198
|
+
var minutes = date.getMinutes();
|
|
1199
|
+
var ampm = hours >= 12 ? 'pm' : 'am';
|
|
1200
|
+
hours = hours % 12;
|
|
1201
|
+
hours = hours ? hours : 12;
|
|
1202
|
+
minutes = minutes < 10 ? '0' + minutes : minutes;
|
|
1203
|
+
var strTime = hours + ':' + minutes + ' ' + ampm;
|
|
1204
|
+
return strTime;
|
|
1205
|
+
};
|
|
1206
|
+
// Banner for the Agent Joining
|
|
1207
|
+
var addAgentJoiningBanner = function () {
|
|
1208
|
+
var _a;
|
|
1209
|
+
var transcriptEle = (_a = hostInstance === null || hostInstance === void 0 ? void 0 : hostInstance.chatEle.getElementsByClassName(classMapConstansts.TRANSCRIPT_BODY_WRAPPER)) === null || _a === void 0 ? void 0 : _a[0];
|
|
1210
|
+
var isAgentBannerPresent = transcriptEle === null || transcriptEle === void 0 ? void 0 : transcriptEle.querySelector('.agent-joined-banner');
|
|
1211
|
+
if (isAgentBannerPresent) {
|
|
1212
|
+
return;
|
|
1213
|
+
}
|
|
1214
|
+
var timeStr = formatAmpm(new Date());
|
|
1215
|
+
var data = { title: 'Agent joined the conversation', timeStamp: timeStr };
|
|
1216
|
+
var agentJoinBanner = (0,_base_domManager__WEBPACK_IMPORTED_MODULE_3__.getHTML)(AgentJoiningEleBanner, data, hostInstance);
|
|
1217
|
+
hostInstance.emit(_constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.BEFORE_VIEW_INIT, agentJoinBanner, {
|
|
1218
|
+
event: _constants_events_cnst__WEBPACK_IMPORTED_MODULE_4__.SDK_EVENTS.AGENT_JOINED_TEMPLATE,
|
|
1219
|
+
data: data
|
|
1220
|
+
});
|
|
1221
|
+
transcriptEle === null || transcriptEle === void 0 ? void 0 : transcriptEle.append(agentJoinBanner);
|
|
1222
|
+
};
|
|
1223
|
+
// Agent joining banner HTML
|
|
1224
|
+
var AgentJoiningEleBanner = function (props) {
|
|
1225
|
+
var msgData = props.msgData;
|
|
1226
|
+
return ((0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "agent-joined-banner" },
|
|
1227
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "line-border" }),
|
|
1228
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "info-joined-details" },
|
|
1229
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("h4", { className: "aa-text-sm" }, msgData.title)),
|
|
1230
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "line-border" })));
|
|
1231
|
+
};
|
|
1232
|
+
var SummaryEleBanner = function (props) {
|
|
1233
|
+
var msgData = props.msgData;
|
|
1234
|
+
return ((0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "summary-wrapper" },
|
|
1235
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "summary-header" },
|
|
1236
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("i", { className: "krIocnsFont-Aimark" }),
|
|
1237
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("span", { className: "aa-text-md medium" }, msgData.title)),
|
|
1238
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("p", { className: "aa-text-sm" }, msgData.msg)));
|
|
1239
|
+
};
|
|
1240
|
+
var summaryBannerData = function (response) {
|
|
1241
|
+
var data = {
|
|
1242
|
+
title: 'Conversation Summary',
|
|
1243
|
+
msg: response === null || response === void 0 ? void 0 : response.message
|
|
1244
|
+
};
|
|
1245
|
+
setSummary(data);
|
|
1246
|
+
};
|
|
1247
|
+
// Message Bubbles for user agent
|
|
1248
|
+
var TranscriptBubble = function (props) {
|
|
1249
|
+
var _a;
|
|
1250
|
+
var msgData = props.msgData;
|
|
1251
|
+
var actualData = ((_a = props === null || props === void 0 ? void 0 : props.msgData) === null || _a === void 0 ? void 0 : _a.data) || {};
|
|
1252
|
+
return ((0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "aa-transcript-bubble-".concat(msgData.index, " ").concat(actualData.type === 'user' ? 'aa-bot-bubble-comp' : 'aa-agent-bubble-comp') },
|
|
1253
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: actualData.type === 'user' ? 'bot-bubble-content' : 'agent-bubble-content' },
|
|
1254
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "top-info" },
|
|
1255
|
+
actualData.type !== 'bot' && ((0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "you-text" }, actualData.type === 'agent' ? 'agent' : 'user')),
|
|
1256
|
+
actualData.type === 'bot' && ((0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "you-text" }, actualData.type === 'bot' ? 'bot' : 'user')),
|
|
1257
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "time-tamp" },
|
|
1258
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("time", null, actualData.timestamp))),
|
|
1259
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "bubble-msg-with-img" },
|
|
1260
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "bubble-msg" }, actualData.msg)))));
|
|
1261
|
+
};
|
|
1262
|
+
//scroll to bottom during message incoming
|
|
1263
|
+
(0,preact_hooks__WEBPACK_IMPORTED_MODULE_1__.useEffect)(function () {
|
|
1264
|
+
rootServiceInstance.scrollBottomTranscript();
|
|
1265
|
+
}, [messages]);
|
|
1266
|
+
return ((0,preact__WEBPACK_IMPORTED_MODULE_0__.h)(preact__WEBPACK_IMPORTED_MODULE_0__.Fragment, null,
|
|
1267
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "transcript-template-wrapper" },
|
|
1268
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "transcript-template-data" },
|
|
1269
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("h1", { className: "transcript-header aa-text-md semibold" }, "Transcript"),
|
|
1270
|
+
(0,preact__WEBPACK_IMPORTED_MODULE_0__.h)("div", { className: "transcript-body-wrapper aa-transcript-body-wrapper" })))));
|
|
1271
|
+
}
|
|
1272
|
+
|
|
1273
|
+
|
|
655
1274
|
/***/ })
|
|
656
1275
|
|
|
657
1276
|
},
|
|
658
1277
|
/******/ function(__webpack_require__) { // webpackRuntimeModules
|
|
659
1278
|
/******/ /* webpack/runtime/getFullHash */
|
|
660
1279
|
/******/ (() => {
|
|
661
|
-
/******/ __webpack_require__.h = () => ("
|
|
1280
|
+
/******/ __webpack_require__.h = () => ("e4f2622c5a426bc55419")
|
|
662
1281
|
/******/ })();
|
|
663
1282
|
/******/
|
|
664
1283
|
/******/ }
|