@kohost/api-client 4.16.0 → 4.17.0

package/dist/cjs/models/ticket.cjs

@@ -36,20 +36,19 @@ class Ticket extends import_entity.Entity {
     if (data.issueId !== void 0) this.issueId = data.issueId;
     this.conversation = data.conversation;
     if (data.subject !== void 0) this.subject = data.subject;
-    if (data.openedBy !== void 0) this.openedBy = data.openedBy;
+    this.openedBy = data.openedBy;
     this.requester = data.requester;
-    if (data.assignedTo !== void 0) this.assignedTo = data.assignedTo;
+    this.assignedTo = data.assignedTo;
     if (data.notify !== void 0) this.notify = data.notify;
     if (data.collaborators !== void 0)
       this.collaborators = data.collaborators;
     if (data.location !== void 0) this.location = data.location;
     this.status = data.status;
-    if (data.priority !== void 0) this.priority = data.priority;
+    this.priority = data.priority;
     this.tags = data.tags;
     if (data.rating !== void 0) this.rating = data.rating;
     if (data.ratingComment !== void 0)
       this.ratingComment = data.ratingComment;
-    if (data.tipAmount !== void 0) this.tipAmount = data.tipAmount;
     if (data.autoCloseAt !== void 0) this.autoCloseAt = data.autoCloseAt;
     if (data.scheduleDate !== void 0) this.scheduleDate = data.scheduleDate;
     this.createdAt = data.createdAt;

package/dist/cjs/models/ticket.cjs.map

@@ -1 +1 @@
-{"version":3,"sources":["../../../.generated/models/ticket.ts"],"sourcesContent":["/* This file is automatically generated. Do not modify it manually. */\n\nimport { Entity } from \"./entity.js\";\nimport { validateTicket as validate } from \"../validate.js\";\nimport { ticketSchema, type TicketSchema } from \"../schemas/ticket.js\";\n\n/**\n * Data type for Ticket constructor - exported for backwards compatibility\n */\nexport type TicketData = TicketSchema;\n\n/**\n * A ticket is a request from a user.\n */\nexport interface Ticket extends TicketSchema {}\nexport class Ticket extends Entity {\n  declare schema: typeof ticketSchema;\n  declare validator: typeof validate;\n\n  constructor(data: TicketSchema) {\n    super(data);\n    this.id = data.id;\n    if (data.type !== undefined) this.type = data.type;\n    if (data.number !== undefined) this.number = data.number;\n    if (data.issueId !== undefined) this.issueId = data.issueId;\n    this.conversation = data.conversation;\n    if (data.subject !== undefined) this.subject = data.subject;\n    if (data.openedBy !== undefined) this.openedBy = data.openedBy;\n    this.requester = data.requester;\n    if (data.assignedTo !== undefined) this.assignedTo = data.assignedTo;\n    if (data.notify !== undefined) this.notify = data.notify;\n    if (data.collaborators !== undefined)\n      this.collaborators = data.collaborators;\n    if (data.location !== undefined) this.location = data.location;\n    this.status = data.status;\n    if (data.priority !== undefined) this.priority = data.priority;\n    this.tags = data.tags;\n    if (data.rating !== undefined) this.rating = data.rating;\n    if (data.ratingComment !== undefined)\n      this.ratingComment = data.ratingComment;\n    if (data.tipAmount !== undefined) this.tipAmount = data.tipAmount;\n    if (data.autoCloseAt !== undefined) this.autoCloseAt = data.autoCloseAt;\n    if (data.scheduleDate !== undefined) this.scheduleDate = data.scheduleDate;\n    this.createdAt = data.createdAt;\n    this.updatedAt = data.updatedAt;\n    if (data.solvedAt !== undefined) this.solvedAt = data.solvedAt;\n    if (data.closedAt !== undefined) this.closedAt = data.closedAt;\n    if (data.deletedAt !== undefined) this.deletedAt = data.deletedAt;\n  }\n}\n\nObject.defineProperty(Ticket.prototype, \"schema\", {\n  value: ticketSchema,\n});\n\nObject.defineProperty(Ticket.prototype, \"validator\", {\n  get: function () {\n    return validate;\n  },\n});\n"],"mappings":";;;;;;;;;;;;;;;;;;AAAA;AAAA;AAAA;AAAA;AAAA;AAEA,oBAAuB;AACvB,sBAA2C;AAC3C,oBAAgD;AAWzC,MAAM,eAAe,qBAAO;AAAA,EAfnC,OAemC;AAAA;AAAA;AAAA,EAIjC,YAAY,MAAoB;AAC9B,UAAM,IAAI;AACV,SAAK,KAAK,KAAK;AACf,QAAI,KAAK,SAAS,OAAW,MAAK,OAAO,KAAK;AAC9C,QAAI,KAAK,WAAW,OAAW,MAAK,SAAS,KAAK;AAClD,QAAI,KAAK,YAAY,OAAW,MAAK,UAAU,KAAK;AACpD,SAAK,eAAe,KAAK;AACzB,QAAI,KAAK,YAAY,OAAW,MAAK,UAAU,KAAK;AACpD,QAAI,KAAK,aAAa,OAAW,MAAK,WAAW,KAAK;AACtD,SAAK,YAAY,KAAK;AACtB,QAAI,KAAK,eAAe,OAAW,MAAK,aAAa,KAAK;AAC1D,QAAI,KAAK,WAAW,OAAW,MAAK,SAAS,KAAK;AAClD,QAAI,KAAK,kBAAkB;AACzB,WAAK,gBAAgB,KAAK;AAC5B,QAAI,KAAK,aAAa,OAAW,MAAK,WAAW,KAAK;AACtD,SAAK,SAAS,KAAK;AACnB,QAAI,KAAK,aAAa,OAAW,MAAK,WAAW,KAAK;AACtD,SAAK,OAAO,KAAK;AACjB,QAAI,KAAK,WAAW,OAAW,MAAK,SAAS,KAAK;AAClD,QAAI,KAAK,kBAAkB;AACzB,WAAK,gBAAgB,KAAK;AAC5B,QAAI,KAAK,cAAc,OAAW,MAAK,YAAY,KAAK;AACxD,QAAI,KAAK,gBAAgB,OAAW,MAAK,cAAc,KAAK;AAC5D,QAAI,KAAK,iBAAiB,OAAW,MAAK,eAAe,KAAK;AAC9D,SAAK,YAAY,KAAK;AACtB,SAAK,YAAY,KAAK;AACtB,QAAI,KAAK,aAAa,OAAW,MAAK,WAAW,KAAK;AACtD,QAAI,KAAK,aAAa,OAAW,MAAK,WAAW,KAAK;AACtD,QAAI,KAAK,cAAc,OAAW,MAAK,YAAY,KAAK;AAAA,EAC1D;AACF;AAEA,OAAO,eAAe,OAAO,WAAW,UAAU;AAAA,EAChD,OAAO;AACT,CAAC;AAED,OAAO,eAAe,OAAO,WAAW,aAAa;AAAA,EACnD,KAAK,kCAAY;AACf,WAAO,gBAAAA;AAAA,EACT,GAFK;AAGP,CAAC;","names":["validate"]}
+{"version":3,"sources":["../../../.generated/models/ticket.ts"],"sourcesContent":["/* This file is automatically generated. Do not modify it manually. */\n\nimport { Entity } from \"./entity.js\";\nimport { validateTicket as validate } from \"../validate.js\";\nimport { ticketSchema, type TicketSchema } from \"../schemas/ticket.js\";\n\n/**\n * Data type for Ticket constructor - exported for backwards compatibility\n */\nexport type TicketData = TicketSchema;\n\n/**\n * A ticket is a request from a user.\n */\nexport interface Ticket extends TicketSchema {}\nexport class Ticket extends Entity {\n  declare schema: typeof ticketSchema;\n  declare validator: typeof validate;\n\n  constructor(data: TicketSchema) {\n    super(data);\n    this.id = data.id;\n    if (data.type !== undefined) this.type = data.type;\n    if (data.number !== undefined) this.number = data.number;\n    if (data.issueId !== undefined) this.issueId = data.issueId;\n    this.conversation = data.conversation;\n    if (data.subject !== undefined) this.subject = data.subject;\n    this.openedBy = data.openedBy;\n    this.requester = data.requester;\n    this.assignedTo = data.assignedTo;\n    if (data.notify !== undefined) this.notify = data.notify;\n    if (data.collaborators !== undefined)\n      this.collaborators = data.collaborators;\n    if (data.location !== undefined) this.location = data.location;\n    this.status = data.status;\n    this.priority = data.priority;\n    this.tags = data.tags;\n    if (data.rating !== undefined) this.rating = data.rating;\n    if (data.ratingComment !== undefined)\n      this.ratingComment = data.ratingComment;\n    if (data.autoCloseAt !== undefined) this.autoCloseAt = data.autoCloseAt;\n    if (data.scheduleDate !== undefined) this.scheduleDate = data.scheduleDate;\n    this.createdAt = data.createdAt;\n    this.updatedAt = data.updatedAt;\n    if (data.solvedAt !== undefined) this.solvedAt = data.solvedAt;\n    if (data.closedAt !== undefined) this.closedAt = data.closedAt;\n    if (data.deletedAt !== undefined) this.deletedAt = data.deletedAt;\n  }\n}\n\nObject.defineProperty(Ticket.prototype, \"schema\", {\n  value: ticketSchema,\n});\n\nObject.defineProperty(Ticket.prototype, \"validator\", {\n  get: function () {\n    return validate;\n  },\n});\n"],"mappings":";;;;;;;;;;;;;;;;;;AAAA;AAAA;AAAA;AAAA;AAAA;AAEA,oBAAuB;AACvB,sBAA2C;AAC3C,oBAAgD;AAWzC,MAAM,eAAe,qBAAO;AAAA,EAfnC,OAemC;AAAA;AAAA;AAAA,EAIjC,YAAY,MAAoB;AAC9B,UAAM,IAAI;AACV,SAAK,KAAK,KAAK;AACf,QAAI,KAAK,SAAS,OAAW,MAAK,OAAO,KAAK;AAC9C,QAAI,KAAK,WAAW,OAAW,MAAK,SAAS,KAAK;AAClD,QAAI,KAAK,YAAY,OAAW,MAAK,UAAU,KAAK;AACpD,SAAK,eAAe,KAAK;AACzB,QAAI,KAAK,YAAY,OAAW,MAAK,UAAU,KAAK;AACpD,SAAK,WAAW,KAAK;AACrB,SAAK,YAAY,KAAK;AACtB,SAAK,aAAa,KAAK;AACvB,QAAI,KAAK,WAAW,OAAW,MAAK,SAAS,KAAK;AAClD,QAAI,KAAK,kBAAkB;AACzB,WAAK,gBAAgB,KAAK;AAC5B,QAAI,KAAK,aAAa,OAAW,MAAK,WAAW,KAAK;AACtD,SAAK,SAAS,KAAK;AACnB,SAAK,WAAW,KAAK;AACrB,SAAK,OAAO,KAAK;AACjB,QAAI,KAAK,WAAW,OAAW,MAAK,SAAS,KAAK;AAClD,QAAI,KAAK,kBAAkB;AACzB,WAAK,gBAAgB,KAAK;AAC5B,QAAI,KAAK,gBAAgB,OAAW,MAAK,cAAc,KAAK;AAC5D,QAAI,KAAK,iBAAiB,OAAW,MAAK,eAAe,KAAK;AAC9D,SAAK,YAAY,KAAK;AACtB,SAAK,YAAY,KAAK;AACtB,QAAI,KAAK,aAAa,OAAW,MAAK,WAAW,KAAK;AACtD,QAAI,KAAK,aAAa,OAAW,MAAK,WAAW,KAAK;AACtD,QAAI,KAAK,cAAc,OAAW,MAAK,YAAY,KAAK;AAAA,EAC1D;AACF;AAEA,OAAO,eAAe,OAAO,WAAW,UAAU;AAAA,EAChD,OAAO;AACT,CAAC;AAED,OAAO,eAAe,OAAO,WAAW,aAAa;AAAA,EACnD,KAAK,kCAAY;AACf,WAAO,gBAAAA;AAAA,EACT,GAFK;AAGP,CAAC;","names":["validate"]}

package/dist/cjs/schemas/ticket.cjs

@@ -30,7 +30,10 @@ const ticketSchema = {
     "id",
     "conversation",
     "requester",
+    "openedBy",
+    "assignedTo",
     "status",
+    "priority",
     "tags",
     "createdAt",
     "updatedAt"
@@ -60,7 +63,7 @@ const ticketSchema = {
       items: {
         type: "object",
         additionalProperties: false,
-        required: ["id", "discriminator", "timestamp", "body"],
+        required: ["id", "discriminator", "timestamp", "body", "author"],
         properties: {
           id: {
             type: "string",
@@ -85,60 +88,25 @@ const ticketSchema = {
             default: "message",
             description: "The discriminator of the message."
           },
-          authorId: {
-            type: "string",
-            description: "The ID of the author of the message."
-          },
-          authorName: {
-            type: "string",
-            description: "The name of the author of the message."
-          },
-          authorDiscriminator: {
-            type: "string",
-            enum: ["user", "vendor", "system"],
-            description: "The discriminator of the author of the message."
-          },
-          /**
-           * @deprecated - use authorId instead.
-           */
-          userId: {
-            type: "string",
-            description: "@deprecated - use authorId instead. The ID of the user who sent the message."
-          },
-          /**
-           * @deprecated - use authorName instead.
-           */
-          userName: {
-            type: "string",
-            description: "@deprecated - use authorName instead. The name of the user who sent the message."
-          },
-          /**
-           * @deprecated - use authorId instead.
-           */
-          vendorId: {
-            type: "string",
-            description: "@deprecated - use authorId instead. The ID of the vendor who sent the message."
-          },
-          /**
-           * @deprecated - use authorName instead.
-           */
-          vendorName: {
-            type: "string",
-            description: "@deprecated - use authorName instead. The name of the vendor who sent the message."
-          },
-          /**
-           * @deprecated - use authorId instead.
-           */
-          systemId: {
-            type: "string",
-            description: "@deprecated - use authorId instead. The ID of the system who sent the message."
-          },
-          /**
-           * @deprecated - use authorName instead.
-           */
-          systemName: {
-            type: "string",
-            description: "@deprecated - use authorName instead. The name of the system who sent the message."
+          author: {
+            type: "object",
+            additionalProperties: false,
+            required: ["id", "discriminator", "name"],
+            properties: {
+              id: {
+                type: "string",
+                description: "The ID of the author of the message."
+              },
+              discriminator: {
+                type: "string",
+                enum: ["user", "vendor", "system"],
+                description: "The discriminator of the author of the message."
+              },
+              name: {
+                type: "string",
+                description: "The name of the author of the message."
+              }
+            }
           },
           timestamp: {
             $ref: "definitions.json#/definitions/date",
@@ -218,6 +186,8 @@ const ticketSchema = {
     },
     openedBy: {
       type: "object",
+      additionalProperties: false,
+      required: ["id", "discriminator", "name"],
       properties: {
         id: {
           type: "string"
@@ -228,39 +198,13 @@ const ticketSchema = {
         },
         name: {
           type: "string"
-        },
-        /**
-         * @deprecated - use id instead.
-         */
-        userId: {
-          type: "string",
-          description: "@deprecated - use id instead. The ID of the user who opened the ticket."
-        },
-        /**
-         * @deprecated - use name instead.
-         */
-        userName: {
-          type: "string",
-          description: "@deprecated - use name instead. The name of the user who opened the ticket."
-        },
-        /**
-         * @deprecated - use id instead.
-         */
-        systemId: {
-          type: "string",
-          description: "@deprecated - use id instead. The ID of the system who opened the ticket."
-        },
-        /**
-         * @deprecated - use name instead.
-         */
-        systemName: {
-          type: "string",
-          description: "@deprecated - use name instead. The name of the system who opened the ticket."
         }
       }
     },
     requester: {
       type: "object",
+      additionalProperties: false,
+      required: ["id", "discriminator", "name"],
       properties: {
         id: {
           type: "string",
@@ -282,95 +226,14 @@ const ticketSchema = {
             { type: "string" }
           ],
           description: "The photo of the requester."
-        },
-        /**
-         * @deprecated - use id instead.
-         */
-        systemId: {
-          type: "string",
-          description: "@deprecated - use id instead. The ID of the system who requested the ticket."
-        },
-        /**
-         * @deprecated - use name instead.
-         */
-        systemName: {
-          type: "string",
-          description: "@deprecated - use name instead. The name of the system who requested the ticket."
-        },
-        /**
-         * @deprecated - use photo instead.
-         */
-        systemPhoto: {
-          anyOf: [
-            { $ref: "mediaFile.json" },
-            { type: "null" },
-            { type: "string" }
-          ],
-          description: "@deprecated - use photo instead. The photo of the system who requested the ticket."
-        },
-        /**
-         * @deprecated - use id instead.
-         */
-        userId: {
-          type: "string",
-          description: "@deprecated - use id instead. The ID of the user who requested the ticket."
-        },
-        /**
-         * @deprecated - use name instead.
-         */
-        userName: {
-          type: "string",
-          description: "@deprecated - use name instead. The name of the user who requested the ticket."
-        },
-        /**
-         * @deprecated - use photo instead.
-         */
-        userPhoto: {
-          anyOf: [
-            { $ref: "mediaFile.json" },
-            { type: "null" },
-            { type: "string" }
-          ],
-          description: "@deprecated - use photo instead. The photo of the user who requested the ticket."
-        },
-        /**
-         * @deprecated - use id instead.
-         */
-        deviceId: {
-          type: "string"
-        },
-        /**
-         * @deprecated - This will be removed in a future version.
-         */
-        roomId: {
-          type: "string",
-          description: "@deprecated - This will be removed in a future version. The ID of the room who requested the ticket."
-        },
-        /**
-         * @deprecated - This will be removed in a future version.
-         */
-        reservationId: {
-          type: "string",
-          description: "@deprecated - This will be removed in a future version. The ID of the reservation who requested the ticket."
-        },
-        /**
-         * @deprecated - This will be removed in a future version.
-         */
-        spaceId: {
-          type: "string",
-          description: "@deprecated - This will be removed in a future version. The ID of the space who requested the ticket."
-        },
-        /**
-         * @deprecated - This will be removed in a future version.
-         */
-        spaceName: {
-          type: "string",
-          description: "@deprecated - This will be removed in a future version. The name of the space who requested the ticket."
         }
       }
     },
     assignedTo: {
-      type: "object",
+      type: ["object", "null"],
+      default: null,
+      additionalProperties: false,
+      required: ["id", "discriminator", "name"],
       properties: {
         id: {
           type: "string",
@@ -392,55 +255,6 @@ const ticketSchema = {
             { type: "string" }
           ],
           description: "The photo of the assigned to."
-        },
-        /**
-         * @deprecated - use id instead.
-         */
-        userId: {
-          type: "string",
-          description: "@deprecated - use id instead. The ID of the user who assigned the ticket."
-        },
-        /**
-         * @deprecated - use name instead.
-         */
-        userName: {
-          type: "string",
-          description: "@deprecated - use name instead. The name of the user who assigned the ticket."
-        },
-        /**
-         * @deprecated - use photo instead.
-         */
-        userPhoto: {
-          anyOf: [
-            { $ref: "mediaFile.json" },
-            { type: "null" },
-            { type: "string" }
-          ]
-        },
-        /**
-         * @deprecated - use id instead.
-         */
-        vendorId: {
-          type: "string",
-          description: "@deprecated - use id instead. The ID of the vendor who assigned the ticket."
-        },
-        /**
-         * @deprecated - use name instead.
-         */
-        vendorName: {
-          type: "string",
-          description: "@deprecated - use name instead. The name of the vendor who assigned the ticket."
-        },
-        /**
-         * @deprecated - use photo instead.
-         */
-        vendorPhoto: {
-          anyOf: [
-            { $ref: "mediaFile.json" },
-            { type: "null" },
-            { type: "string" }
-          ],
-          description: "@deprecated - use photo instead. The photo of the vendor who assigned the ticket."
         }
       }
     },
@@ -496,7 +310,7 @@ const ticketSchema = {
         },
         discriminator: {
           type: "string",
-          enum: ["space", "room", "property", "customText"]
+          enum: ["space", "property", "customText"]
         },
         name: {
           type: "string"
@@ -510,7 +324,7 @@ const ticketSchema = {
     },
     priority: {
       type: "string",
-      enum: ["low", "normal", "high"],
+      enum: ["low", "normal", "high", "critical"],
       default: "normal"
     },
     tags: {
@@ -528,13 +342,6 @@ const ticketSchema = {
     ratingComment: {
       type: "string"
     },
-    /**
-     * @deprecated - This will be removed in a future version.
-     */
-    tipAmount: {
-      type: "string",
-      description: "@deprecated - This will be removed in a future version. The amount of the tip."
-    },
     autoCloseAt: {
       $ref: "definitions.json#/definitions/date"
     },

package/dist/cjs/schemas/ticket.cjs.map

@@ -1 +1 @@
-{"version":3,"sources":["../../../.generated/schemas/ticket.ts"],"sourcesContent":["import defs, { ISODateString } from \"./definitions\";\nimport type { FromSchema } from \"json-schema-to-ts\";\nimport type { mediaFileSchema } from \"./mediaFile\";\n\nexport const ticketSchema = {\n  $schema: \"http://json-schema.org/draft-07/schema\",\n  $id: \"ticket.json\",\n  title: \"Ticket\",\n  description: \"A ticket is a request from a user.\",\n  type: \"object\",\n  required: [\n    \"id\",\n    \"conversation\",\n    \"requester\",\n    \"status\",\n    \"tags\",\n    \"createdAt\",\n    \"updatedAt\",\n  ],\n  additionalProperties: false,\n  properties: {\n    id: {\n      $ref: \"definitions.json#/definitions/id\",\n    },\n    type: {\n      type: \"string\",\n      enum: [\"ticket\"],\n      default: \"ticket\",\n    },\n    number: {\n      type: \"string\",\n      description: \"The number of the ticket.\",\n    },\n    issueId: {\n      type: \"string\",\n      description: \"The ID of the issue that this ticket is associated with.\",\n    },\n    conversation: {\n      type: \"array\",\n      default: [],\n      description: \"The conversation history of the ticket.\",\n      items: {\n        type: \"object\",\n        additionalProperties: false,\n        required: [\"id\", \"discriminator\", \"timestamp\", \"body\"],\n        properties: {\n          id: {\n            type: \"string\",\n            description: \"The ID of the message.\",\n          },\n          discriminator: {\n            type: \"string\",\n            enum: [\n              \"message\",\n              \"opened\",\n              \"assigned\",\n              \"rated\",\n              \"tipped\",\n              \"scheduled\",\n              \"collaboratorAdded\",\n              \"collaboratorRemoved\",\n              \"statusChanged\",\n              \"priorityChanged\",\n              \"scheduleDateChanged\",\n              \"locationChanged\",\n            ],\n            default: \"message\",\n            description: \"The discriminator of the message.\",\n          },\n          authorId: {\n            type: \"string\",\n            description: \"The ID of the author of the message.\",\n          },\n          authorName: {\n            type: \"string\",\n            description: \"The name of the author of the message.\",\n          },\n          authorDiscriminator: {\n            type: \"string\",\n            enum: [\"user\", \"vendor\", \"system\"],\n            description: \"The discriminator of the author of the message.\",\n          },\n          /**\n           * @deprecated - use authorId instead.\n           */\n          userId: {\n            type: \"string\",\n            description:\n              \"@deprecated - use authorId instead. The ID of the user who sent the message.\",\n          },\n          /**\n           * @deprecated - use authorName instead.\n           */\n          userName: {\n            type: \"string\",\n            description:\n              \"@deprecated - use authorName instead. The name of the user who sent the message.\",\n          },\n          /**\n           * @deprecated - use authorId instead.\n           */\n          vendorId: {\n            type: \"string\",\n            description:\n              \"@deprecated - use authorId instead. The ID of the vendor who sent the message.\",\n          },\n          /**\n           * @deprecated - use authorName instead.\n           */\n          vendorName: {\n            type: \"string\",\n            description:\n              \"@deprecated - use authorName instead. The name of the vendor who sent the message.\",\n          },\n          /**\n           * @deprecated - use authorId instead.\n           */\n          systemId: {\n            type: \"string\",\n            description:\n              \"@deprecated - use authorId instead. The ID of the system who sent the message.\",\n          },\n          /**\n           * @deprecated - use authorName instead.\n           */\n          systemName: {\n            type: \"string\",\n            description:\n              \"@deprecated - use authorName instead. 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+{"version":3,"sources":["../../../.generated/schemas/ticket.ts"],"sourcesContent":["import defs, { ISODateString } from \"./definitions\";\nimport type { FromSchema } from \"json-schema-to-ts\";\nimport type { mediaFileSchema } from \"./mediaFile\";\n\nexport const ticketSchema = {\n  $schema: \"http://json-schema.org/draft-07/schema\",\n  $id: \"ticket.json\",\n  title: \"Ticket\",\n  description: \"A ticket is a request from a user.\",\n  type: \"object\",\n  required: [\n    \"id\",\n    \"conversation\",\n    \"requester\",\n    \"openedBy\",\n    \"assignedTo\",\n    \"status\",\n    \"priority\",\n    \"tags\",\n    \"createdAt\",\n    \"updatedAt\",\n  ],\n  additionalProperties: false,\n  properties: {\n    id: {\n      $ref: \"definitions.json#/definitions/id\",\n    },\n    type: {\n      type: \"string\",\n      enum: [\"ticket\"],\n      default: \"ticket\",\n    },\n    number: {\n      type: \"string\",\n      description: \"The number of the ticket.\",\n    },\n    issueId: {\n      type: \"string\",\n      description: \"The ID of the issue that this ticket is associated with.\",\n    },\n    conversation: {\n      type: \"array\",\n      default: [],\n      description: \"The conversation history of the ticket.\",\n      items: {\n        type: \"object\",\n        additionalProperties: false,\n        required: [\"id\", \"discriminator\", \"timestamp\", \"body\", \"author\"],\n        properties: {\n          id: {\n            type: \"string\",\n            description: \"The ID of the message.\",\n          },\n          discriminator: {\n            type: \"string\",\n            enum: [\n              \"message\",\n              \"opened\",\n              \"assigned\",\n              \"rated\",\n              \"tipped\",\n              \"scheduled\",\n              \"collaboratorAdded\",\n              \"collaboratorRemoved\",\n              \"statusChanged\",\n              \"priorityChanged\",\n              \"scheduleDateChanged\",\n              \"locationChanged\",\n            ],\n            default: \"message\",\n            description: \"The discriminator of the message.\",\n          },\n          author: {\n            type: \"object\",\n            additionalProperties: false,\n            required: [\"id\", \"discriminator\", \"name\"],\n            properties: {\n              id: {\n                type: \"string\",\n                description: \"The ID of the author of the message.\",\n              },\n              discriminator: {\n                type: \"string\",\n                enum: [\"user\", \"vendor\", \"system\"],\n                description: \"The discriminator of the author of the message.\",\n              },\n              name: {\n                type: \"string\",\n                description: \"The name of the author of the message.\",\n              },\n            },\n          },\n          timestamp: {\n            $ref: \"definitions.json#/definitions/date\",\n            description: \"The ISO 8601 timestamp of the message.\",\n          },\n          body: {\n            type: \"string\",\n            description: \"The body of the message.\",\n          },\n          parsedBody: {\n            type: \"object\",\n            additionalProperties: false,\n            description:\n              \"An object containing the parsed body of the message for mentions.\",\n            properties: {\n              text: {\n                type: \"string\",\n                description: \"The mention text.\",\n              },\n              mentions: {\n                type: \"array\",\n                default: [],\n                items: {\n                  type: \"object\",\n                  additionalProperties: false,\n                  required: [\n                    \"discriminator\",\n                    \"id\",\n                    \"index\",\n                    \"length\",\n                    \"originalText\",\n                  ],\n                  properties: {\n                    id: {\n                      type: \"string\",\n                      description: \"The ID of the mention.\",\n                    },\n                    discriminator: {\n                      type: \"string\",\n                      enum: [\"user\", \"vendor\", \"system\"],\n                      description:\n                        \"The discriminator of entity that was mentioned.\",\n                    },\n                    index: {\n                      type: \"integer\",\n                      description: \"The index of the mention in the message.\",\n                    },\n                    length: {\n                      type: \"integer\",\n                      description: \"The length of the mention in the message.\",\n                    },\n                    originalText: {\n                      type: \"string\",\n                      description: \"The original text of the mention.\",\n                    },\n                  },\n                },\n              },\n            },\n          },\n\n          readBy: {\n            type: \"array\",\n            default: [],\n            items: {\n              type: \"string\",\n            },\n            description: \"The IDs of the users who have read the message.\",\n          },\n          media: {\n            anyOf: [{ $ref: \"mediaFile.json\" }, { type: \"null\" }],\n            description: \"The media file associated with the message.\",\n          },\n        },\n      },\n    },\n    subject: {\n      type: \"string\",\n      description: \"The subject of the ticket.\",\n    },\n    openedBy: {\n      type: \"object\",\n      additionalProperties: false,\n      required: [\"id\", \"discriminator\", \"name\"],\n      properties: {\n        id: {\n          type: \"string\",\n        },\n        discriminator: {\n          type: \"string\",\n          enum: [\"user\", \"system\"],\n        },\n        name: {\n          type: \"string\",\n        },\n      },\n    },\n    requester: {\n      type: \"object\",\n      additionalProperties: false,\n      required: [\"id\", \"discriminator\", \"name\"],\n      properties: {\n        id: {\n          type: \"string\",\n          description: \"The ID of the requester.\",\n        },\n        discriminator: {\n          type: \"string\",\n          enum: [\"user\", \"vendor\", \"system\", \"device\"],\n          description: \"The discriminator of the requester.\",\n        },\n        name: {\n          type: \"string\",\n          description: \"The name of the requester.\",\n        },\n        photo: {\n          anyOf: [\n            { $ref: \"mediaFile.json\" },\n            { type: \"null\" },\n            { type: \"string\" },\n          ],\n          description: \"The photo of the requester.\",\n        },\n      },\n    },\n    assignedTo: {\n      type: [\"object\", \"null\"],\n      default: null,\n      additionalProperties: false,\n      required: [\"id\", \"discriminator\", \"name\"],\n      properties: {\n        id: {\n          type: \"string\",\n          description: \"The ID of the assigned to.\",\n        },\n        discriminator: {\n          type: \"string\",\n          enum: [\"user\", \"vendor\"],\n          description: \"The discriminator of the assigned to.\",\n        },\n        name: {\n          type: \"string\",\n          description: \"The name of the assigned to.\",\n        },\n        photo: {\n          anyOf: [\n            { $ref: \"mediaFile.json\" },\n            { type: \"null\" },\n            { type: \"string\" },\n          ],\n          description: \"The photo of the assigned to.\",\n        },\n      },\n    },\n    notify: {\n      type: \"array\",\n      description:\n        \"A list of entities to notify when this ticket is created or resolved.\",\n      default: [],\n      items: {\n        type: \"object\",\n        required: [\"id\", \"discriminator\"],\n        additionalProperties: false,\n  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