@kavchat/core 0.0.2 → 0.0.3

package/dist/index.js

@@ -22,6 +22,10 @@ var index_exports = {};
 __export(index_exports, {
   AI_ANSWER_MAX: () => AI_ANSWER_MAX,
   AI_QUESTION_MAX: () => AI_QUESTION_MAX,
+  LIVE_AVAILABILITY_TTL_MS: () => LIVE_AVAILABILITY_TTL_MS,
+  LIVE_MESSAGE_MAX: () => LIVE_MESSAGE_MAX,
+  LIVE_TYPING_HIDE_MS: () => LIVE_TYPING_HIDE_MS,
+  LIVE_TYPING_INTERVAL_MS: () => LIVE_TYPING_INTERVAL_MS,
   RTL_LOCALES: () => RTL_LOCALES,
   SUPPORTED_LOCALES: () => SUPPORTED_LOCALES,
   UI_TEXTS: () => UI_TEXTS,
@@ -31,9 +35,23 @@ __export(index_exports, {
   eventsPayload: () => eventsPayload,
   format: () => format,
   groupKey: () => groupKey,
+  isLiveClientId: () => isLiveClientId,
+  isLiveFinal: () => isLiveFinal,
   isRtl: () => isRtl,
   isSpacelessScript: () => isSpacelessScript,
   keyTerms: () => keyTerms,
+  liveAddPending: () => liveAddPending,
+  liveApplyConversation: () => liveApplyConversation,
+  liveApplyEvent: () => liveApplyEvent,
+  liveApplySync: () => liveApplySync,
+  liveBackoff: () => liveBackoff,
+  liveClock: () => liveClock,
+  liveLines: () => liveLines,
+  liveSetPending: () => liveSetPending,
+  liveStart: () => liveStart,
+  liveStatus: () => liveStatus,
+  liveUnavailableText: () => liveUnavailableText,
+  liveWaitLeft: () => liveWaitLeft,
   matchQuestion: () => matchQuestion,
   normalizeWords: () => normalizeWords,
   pendingQuestion: () => pendingQuestion,
@@ -44,6 +62,7 @@ __export(index_exports, {
   toBubbles: () => toBubbles,
   transcriptOf: () => transcriptOf,
   uiTexts: () => uiTexts,
+  withLiveChip: () => withLiveChip,
   withinOneEdit: () => withinOneEdit
 });
 module.exports = __toCommonJS(index_exports);
@@ -363,7 +382,35 @@ var en_default = {
   "form.required": "Required",
   "form.contactRequired": "Leave an email or a phone number so we can get back to you",
   "form.emailInvalid": "Invalid email address",
-  "form.backToChat": "Back to chat"
+  "form.backToChat": "Back to chat",
+  "live.talk": "Talk to a representative",
+  "live.intro": "A representative will join shortly. Leave an email or a phone number in case we need to get back to you.",
+  "live.department": "Department",
+  "live.message": "Your message (optional)",
+  "live.start": "Start chat",
+  "live.connecting": "Connecting...",
+  "live.waiting": "Waiting for a representative",
+  "live.waitingLeft": "Waiting for a representative ({time})",
+  "live.leave": "Leave a message instead",
+  "live.end": "End chat",
+  "live.joined": "{name} joined the chat",
+  "live.with": "Chatting with {name}",
+  "live.agent": "Representative",
+  "live.typing": "Typing a reply...",
+  "live.ended": "The chat has ended",
+  "live.ticket": "We got your message and will get back to you soon.",
+  "live.timeout": "No representative was free in time, so we saved your chat as a request.",
+  "live.number": "Request #{number}",
+  "live.closed": "Our representatives are not available right now. Leave a message and we will get back to you.",
+  "live.closedUntil": "Our representatives are not available right now and will be back at {time}. Leave a message and we will get back to you.",
+  "live.busy": "All our representatives are busy right now. Leave a message and we will get back to you.",
+  "live.failed": "Message not sent. Tap to try again.",
+  "live.back": "Back to the bot",
+  "live.reconnecting": "Reconnecting...",
+  "live.tooLong": "Messages are limited to 2000 characters.",
+  "live.elsewhere": "You already have an open chat in another window.",
+  "live.replaced": "This chat continues in another window.",
+  "live.placeholder": "Type a message..."
 };
 
 // i18n/he.json
@@ -404,7 +451,35 @@ var he_default = {
   "form.required": "\u05E9\u05D3\u05D4 \u05D7\u05D5\u05D1\u05D4",
   "form.contactRequired": "\u05D4\u05E9\u05D0\u05D9\u05E8\u05D5 \u05D0\u05D9\u05DE\u05D9\u05D9\u05DC \u05D0\u05D5 \u05D8\u05DC\u05E4\u05D5\u05DF \u05DB\u05D3\u05D9 \u05E9\u05E0\u05D5\u05DB\u05DC \u05DC\u05D7\u05D6\u05D5\u05E8 \u05D0\u05DC\u05D9\u05DB\u05DD",
   "form.emailInvalid": "\u05DB\u05EA\u05D5\u05D1\u05EA \u05D0\u05D9\u05DE\u05D9\u05D9\u05DC \u05DC\u05D0 \u05EA\u05E7\u05D9\u05E0\u05D4",
-  "form.backToChat": "\u05D7\u05D6\u05E8\u05D4 \u05DC\u05E6'\u05D0\u05D8"
+  "form.backToChat": "\u05D7\u05D6\u05E8\u05D4 \u05DC\u05E6'\u05D0\u05D8",
+  "live.talk": "\u05E9\u05D9\u05D7\u05D4 \u05E2\u05DD \u05E0\u05E6\u05D9\u05D2",
+  "live.intro": "\u05E0\u05E6\u05D9\u05D2 \u05D9\u05E6\u05D8\u05E8\u05E3 \u05D1\u05E2\u05D5\u05D3 \u05E8\u05D2\u05E2. \u05D4\u05E9\u05D0\u05D9\u05E8\u05D5 \u05D0\u05D9\u05DE\u05D9\u05D9\u05DC \u05D0\u05D5 \u05D8\u05DC\u05E4\u05D5\u05DF \u05DC\u05DE\u05E7\u05E8\u05D4 \u05E9\u05E0\u05E6\u05D8\u05E8\u05DA \u05DC\u05D7\u05D6\u05D5\u05E8 \u05D0\u05DC\u05D9\u05DB\u05DD.",
+  "live.department": "\u05DE\u05D7\u05DC\u05E7\u05D4",
+  "live.message": "\u05D4\u05D4\u05D5\u05D3\u05E2\u05D4 \u05E9\u05DC\u05DB\u05DD (\u05DC\u05D0 \u05D7\u05D5\u05D1\u05D4)",
+  "live.start": "\u05D4\u05EA\u05D7\u05DC\u05EA \u05E9\u05D9\u05D7\u05D4",
+  "live.connecting": "\u05DE\u05EA\u05D7\u05D1\u05E8\u05D9\u05DD...",
+  "live.waiting": "\u05DE\u05DE\u05EA\u05D9\u05E0\u05D9\u05DD \u05DC\u05E0\u05E6\u05D9\u05D2",
+  "live.waitingLeft": "\u05DE\u05DE\u05EA\u05D9\u05E0\u05D9\u05DD \u05DC\u05E0\u05E6\u05D9\u05D2 ({time})",
+  "live.leave": "\u05DC\u05D4\u05E9\u05D0\u05D9\u05E8 \u05D4\u05D5\u05D3\u05E2\u05D4 \u05D1\u05DE\u05E7\u05D5\u05DD",
+  "live.end": "\u05E1\u05D9\u05D5\u05DD \u05D4\u05E9\u05D9\u05D7\u05D4",
+  "live.joined": "\u05E2\u05DB\u05E9\u05D9\u05D5 \u05D1\u05E9\u05D9\u05D7\u05D4: {name}",
+  "live.with": "\u05D1\u05E9\u05D9\u05D7\u05D4 \u05E2\u05DD {name}",
+  "live.agent": "\u05E0\u05E6\u05D9\u05D2",
+  "live.typing": "\u05DE\u05E7\u05DC\u05D9\u05D3\u05D9\u05DD \u05EA\u05E9\u05D5\u05D1\u05D4...",
+  "live.ended": "\u05D4\u05E9\u05D9\u05D7\u05D4 \u05D4\u05E1\u05EA\u05D9\u05D9\u05DE\u05D4",
+  "live.ticket": "\u05E7\u05D9\u05D1\u05DC\u05E0\u05D5 \u05D0\u05EA \u05D4\u05D4\u05D5\u05D3\u05E2\u05D4 \u05D5\u05E0\u05D7\u05D6\u05D5\u05E8 \u05D0\u05DC\u05D9\u05DB\u05DD \u05D1\u05D4\u05E7\u05D3\u05DD.",
+  "live.timeout": "\u05D0\u05E3 \u05E0\u05E6\u05D9\u05D2 \u05DC\u05D0 \u05D4\u05EA\u05E4\u05E0\u05D4 \u05D1\u05D6\u05DE\u05DF, \u05D0\u05D6 \u05E9\u05DE\u05E8\u05E0\u05D5 \u05D0\u05EA \u05D4\u05E9\u05D9\u05D7\u05D4 \u05DB\u05E4\u05E0\u05D9\u05D9\u05D4.",
+  "live.number": "\u05E4\u05E0\u05D9\u05D9\u05D4 \u05DE\u05E1\u05E4\u05E8 {number}",
+  "live.closed": "\u05D4\u05E0\u05E6\u05D9\u05D2\u05D9\u05DD \u05DC\u05D0 \u05D6\u05DE\u05D9\u05E0\u05D9\u05DD \u05DB\u05E8\u05D2\u05E2. \u05D4\u05E9\u05D0\u05D9\u05E8\u05D5 \u05D4\u05D5\u05D3\u05E2\u05D4 \u05D5\u05E0\u05D7\u05D6\u05D5\u05E8 \u05D0\u05DC\u05D9\u05DB\u05DD.",
+  "live.closedUntil": "\u05D4\u05E0\u05E6\u05D9\u05D2\u05D9\u05DD \u05DC\u05D0 \u05D6\u05DE\u05D9\u05E0\u05D9\u05DD \u05DB\u05E8\u05D2\u05E2 \u05D5\u05D9\u05D7\u05D6\u05E8\u05D5 \u05D1-{time}. \u05D4\u05E9\u05D0\u05D9\u05E8\u05D5 \u05D4\u05D5\u05D3\u05E2\u05D4 \u05D5\u05E0\u05D7\u05D6\u05D5\u05E8 \u05D0\u05DC\u05D9\u05DB\u05DD.",
+  "live.busy": "\u05DB\u05DC \u05D4\u05E0\u05E6\u05D9\u05D2\u05D9\u05DD \u05E2\u05E1\u05D5\u05E7\u05D9\u05DD \u05DB\u05E8\u05D2\u05E2. \u05D4\u05E9\u05D0\u05D9\u05E8\u05D5 \u05D4\u05D5\u05D3\u05E2\u05D4 \u05D5\u05E0\u05D7\u05D6\u05D5\u05E8 \u05D0\u05DC\u05D9\u05DB\u05DD.",
+  "live.failed": "\u05D4\u05D4\u05D5\u05D3\u05E2\u05D4 \u05DC\u05D0 \u05E0\u05E9\u05DC\u05D7\u05D4. \u05D4\u05E7\u05D9\u05E9\u05D5 \u05DB\u05D3\u05D9 \u05DC\u05E0\u05E1\u05D5\u05EA \u05E9\u05D5\u05D1.",
+  "live.back": "\u05D7\u05D6\u05E8\u05D4 \u05DC\u05D1\u05D5\u05D8",
+  "live.reconnecting": "\u05DE\u05EA\u05D7\u05D1\u05E8\u05D9\u05DD \u05DE\u05D7\u05D3\u05E9...",
+  "live.tooLong": "\u05D0\u05E4\u05E9\u05E8 \u05DC\u05E9\u05DC\u05D5\u05D7 \u05E2\u05D3 2000 \u05EA\u05D5\u05D5\u05D9\u05DD \u05D1\u05D4\u05D5\u05D3\u05E2\u05D4.",
+  "live.elsewhere": "\u05DB\u05D1\u05E8 \u05D9\u05E9 \u05DC\u05DB\u05DD \u05E9\u05D9\u05D7\u05D4 \u05E4\u05EA\u05D5\u05D7\u05D4 \u05D1\u05D7\u05DC\u05D5\u05DF \u05D0\u05D7\u05E8.",
+  "live.replaced": "\u05D4\u05E9\u05D9\u05D7\u05D4 \u05DE\u05DE\u05E9\u05D9\u05DB\u05D4 \u05D1\u05D7\u05DC\u05D5\u05DF \u05D0\u05D7\u05E8.",
+  "live.placeholder": "\u05DB\u05EA\u05D1\u05D5 \u05D4\u05D5\u05D3\u05E2\u05D4..."
 };
 
 // i18n/ar.json
@@ -445,7 +520,35 @@ var ar_default = {
   "form.required": "\u0645\u0637\u0644\u0648\u0628",
   "form.contactRequired": "\u0627\u062A\u0631\u0643 \u0628\u0631\u064A\u062F\u064B\u0627 \u0625\u0644\u0643\u062A\u0631\u0648\u0646\u064A\u064B\u0627 \u0623\u0648 \u0631\u0642\u0645 \u0647\u0627\u062A\u0641 \u0644\u0646\u062A\u0645\u0643\u0646 \u0645\u0646 \u0627\u0644\u0631\u062F \u0639\u0644\u064A\u0643",
   "form.emailInvalid": "\u0639\u0646\u0648\u0627\u0646 \u0627\u0644\u0628\u0631\u064A\u062F \u0627\u0644\u0625\u0644\u0643\u062A\u0631\u0648\u0646\u064A \u063A\u064A\u0631 \u0635\u0627\u0644\u062D",
-  "form.backToChat": "\u0627\u0644\u0639\u0648\u062F\u0629 \u0625\u0644\u0649 \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629"
+  "form.backToChat": "\u0627\u0644\u0639\u0648\u062F\u0629 \u0625\u0644\u0649 \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629",
+  "live.talk": "\u0627\u0644\u062A\u062D\u062F\u062B \u0645\u0639 \u0645\u0645\u062B\u0644",
+  "live.intro": "\u0633\u064A\u0646\u0636\u0645 \u0645\u0645\u062B\u0644 \u0628\u0639\u062F \u0644\u062D\u0638\u0627\u062A. \u0627\u062A\u0631\u0643 \u0628\u0631\u064A\u062F\u064B\u0627 \u0625\u0644\u0643\u062A\u0631\u0648\u0646\u064A\u064B\u0627 \u0623\u0648 \u0631\u0642\u0645 \u0647\u0627\u062A\u0641 \u0641\u064A \u062D\u0627\u0644 \u0627\u062D\u062A\u062C\u0646\u0627 \u0625\u0644\u0649 \u0627\u0644\u0639\u0648\u062F\u0629 \u0625\u0644\u064A\u0643.",
+  "live.department": "\u0627\u0644\u0642\u0633\u0645",
+  "live.message": "\u0631\u0633\u0627\u0644\u062A\u0643 (\u0627\u062E\u062A\u064A\u0627\u0631\u064A)",
+  "live.start": "\u0628\u062F\u0621 \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629",
+  "live.connecting": "\u062C\u0627\u0631\u064D \u0627\u0644\u0627\u062A\u0635\u0627\u0644...",
+  "live.waiting": "\u0641\u064A \u0627\u0646\u062A\u0638\u0627\u0631 \u0645\u0645\u062B\u0644",
+  "live.waitingLeft": "\u0641\u064A \u0627\u0646\u062A\u0638\u0627\u0631 \u0645\u0645\u062B\u0644 ({time})",
+  "live.leave": "\u0627\u062A\u0631\u0643 \u0631\u0633\u0627\u0644\u0629 \u0628\u062F\u0644\u064B\u0627 \u0645\u0646 \u0630\u0644\u0643",
+  "live.end": "\u0625\u0646\u0647\u0627\u0621 \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629",
+  "live.joined": "\u0627\u0646\u0636\u0645 {name} \u0625\u0644\u0649 \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629",
+  "live.with": "\u062A\u062A\u062D\u062F\u062B \u0645\u0639 {name}",
+  "live.agent": "\u0645\u0645\u062B\u0644",
+  "live.typing": "\u064A\u0643\u062A\u0628 \u0631\u062F\u064B\u0627...",
+  "live.ended": "\u0627\u0646\u062A\u0647\u062A \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629",
+  "live.ticket": "\u0648\u0635\u0644\u062A\u0646\u0627 \u0631\u0633\u0627\u0644\u062A\u0643 \u0648\u0633\u0646\u0639\u0648\u062F \u0625\u0644\u064A\u0643 \u0642\u0631\u064A\u0628\u064B\u0627.",
+  "live.timeout": "\u0644\u0645 \u064A\u062A\u0641\u0631\u063A \u0623\u064A \u0645\u0645\u062B\u0644 \u0641\u064A \u0627\u0644\u0648\u0642\u062A \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u060C \u0644\u0630\u0644\u0643 \u062D\u0641\u0638\u0646\u0627 \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629 \u0643\u0637\u0644\u0628.",
+  "live.number": "\u0637\u0644\u0628 \u0631\u0642\u0645 {number}",
+  "live.closed": "\u0645\u0645\u062B\u0644\u0648\u0646\u0627 \u063A\u064A\u0631 \u0645\u062A\u0627\u062D\u064A\u0646 \u0627\u0644\u0622\u0646. \u0627\u062A\u0631\u0643 \u0631\u0633\u0627\u0644\u0629 \u0648\u0633\u0646\u0639\u0648\u062F \u0625\u0644\u064A\u0643.",
+  "live.closedUntil": "\u0645\u0645\u062B\u0644\u0648\u0646\u0627 \u063A\u064A\u0631 \u0645\u062A\u0627\u062D\u064A\u0646 \u0627\u0644\u0622\u0646 \u0648\u0633\u064A\u0639\u0648\u062F\u0648\u0646 \u0641\u064A {time}. \u0627\u062A\u0631\u0643 \u0631\u0633\u0627\u0644\u0629 \u0648\u0633\u0646\u0639\u0648\u062F \u0625\u0644\u064A\u0643.",
+  "live.busy": "\u062C\u0645\u064A\u0639 \u0645\u0645\u062B\u0644\u064A\u0646\u0627 \u0645\u0634\u063A\u0648\u0644\u0648\u0646 \u0627\u0644\u0622\u0646. \u0627\u062A\u0631\u0643 \u0631\u0633\u0627\u0644\u0629 \u0648\u0633\u0646\u0639\u0648\u062F \u0625\u0644\u064A\u0643.",
+  "live.failed": "\u0644\u0645 \u062A\u064F\u0631\u0633\u0644 \u0627\u0644\u0631\u0633\u0627\u0644\u0629. \u0627\u0636\u063A\u0637 \u0644\u0644\u0645\u062D\u0627\u0648\u0644\u0629 \u0645\u0631\u0629 \u0623\u062E\u0631\u0649.",
+  "live.back": "\u0627\u0644\u0639\u0648\u062F\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u0648\u062A",
+  "live.reconnecting": "\u062C\u0627\u0631\u064D \u0625\u0639\u0627\u062F\u0629 \u0627\u0644\u0627\u062A\u0635\u0627\u0644...",
+  "live.tooLong": "\u0627\u0644\u062D\u062F \u0627\u0644\u0623\u0642\u0635\u0649 \u0644\u0644\u0631\u0633\u0627\u0644\u0629 2000 \u062D\u0631\u0641.",
+  "live.elsewhere": "\u0644\u062F\u064A\u0643 \u0645\u062D\u0627\u062F\u062B\u0629 \u0645\u0641\u062A\u0648\u062D\u0629 \u0628\u0627\u0644\u0641\u0639\u0644 \u0641\u064A \u0646\u0627\u0641\u0630\u0629 \u0623\u062E\u0631\u0649.",
+  "live.replaced": "\u062A\u0633\u062A\u0645\u0631 \u0647\u0630\u0647 \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629 \u0641\u064A \u0646\u0627\u0641\u0630\u0629 \u0623\u062E\u0631\u0649.",
+  "live.placeholder": "\u0627\u0643\u062A\u0628 \u0631\u0633\u0627\u0644\u0629..."
 };
 
 // i18n/ru.json
@@ -486,7 +589,35 @@ var ru_default = {
   "form.required": "\u041E\u0431\u044F\u0437\u0430\u0442\u0435\u043B\u044C\u043D\u043E\u0435 \u043F\u043E\u043B\u0435",
   "form.contactRequired": "\u0423\u043A\u0430\u0436\u0438\u0442\u0435 email \u0438\u043B\u0438 \u043D\u043E\u043C\u0435\u0440 \u0442\u0435\u043B\u0435\u0444\u043E\u043D\u0430, \u0447\u0442\u043E\u0431\u044B \u043C\u044B \u043C\u043E\u0433\u043B\u0438 \u0441 \u0432\u0430\u043C\u0438 \u0441\u0432\u044F\u0437\u0430\u0442\u044C\u0441\u044F",
   "form.emailInvalid": "\u041D\u0435\u0432\u0435\u0440\u043D\u044B\u0439 \u0430\u0434\u0440\u0435\u0441 email",
-  "form.backToChat": "\u0412\u0435\u0440\u043D\u0443\u0442\u044C\u0441\u044F \u0432 \u0447\u0430\u0442"
+  "form.backToChat": "\u0412\u0435\u0440\u043D\u0443\u0442\u044C\u0441\u044F \u0432 \u0447\u0430\u0442",
+  "live.talk": "\u0421\u0432\u044F\u0437\u0430\u0442\u044C\u0441\u044F \u0441 \u043E\u043F\u0435\u0440\u0430\u0442\u043E\u0440\u043E\u043C",
+  "live.intro": "\u041E\u043F\u0435\u0440\u0430\u0442\u043E\u0440 \u0441\u043A\u043E\u0440\u043E \u043F\u043E\u0434\u043A\u043B\u044E\u0447\u0438\u0442\u0441\u044F. \u041E\u0441\u0442\u0430\u0432\u044C\u0442\u0435 email \u0438\u043B\u0438 \u0442\u0435\u043B\u0435\u0444\u043E\u043D \u043D\u0430 \u0441\u043B\u0443\u0447\u0430\u0439, \u0435\u0441\u043B\u0438 \u043D\u0430\u043C \u043D\u0443\u0436\u043D\u043E \u0431\u0443\u0434\u0435\u0442 \u0441 \u0432\u0430\u043C\u0438 \u0441\u0432\u044F\u0437\u0430\u0442\u044C\u0441\u044F.",
+  "live.department": "\u041E\u0442\u0434\u0435\u043B",
+  "live.message": "\u0412\u0430\u0448\u0435 \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435 (\u043D\u0435\u043E\u0431\u044F\u0437\u0430\u0442\u0435\u043B\u044C\u043D\u043E)",
+  "live.start": "\u041D\u0430\u0447\u0430\u0442\u044C \u0447\u0430\u0442",
+  "live.connecting": "\u041F\u043E\u0434\u043A\u043B\u044E\u0447\u0435\u043D\u0438\u0435...",
+  "live.waiting": "\u041E\u0436\u0438\u0434\u0430\u043D\u0438\u0435 \u043E\u043F\u0435\u0440\u0430\u0442\u043E\u0440\u0430",
+  "live.waitingLeft": "\u041E\u0436\u0438\u0434\u0430\u043D\u0438\u0435 \u043E\u043F\u0435\u0440\u0430\u0442\u043E\u0440\u0430 ({time})",
+  "live.leave": "\u041E\u0441\u0442\u0430\u0432\u0438\u0442\u044C \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435",
+  "live.end": "\u0417\u0430\u0432\u0435\u0440\u0448\u0438\u0442\u044C \u0447\u0430\u0442",
+  "live.joined": "{name} \u043F\u0440\u0438\u0441\u043E\u0435\u0434\u0438\u043D\u044F\u0435\u0442\u0441\u044F \u043A \u0447\u0430\u0442\u0443",
+  "live.with": "\u0427\u0430\u0442 \u0441: {name}",
+  "live.agent": "\u041E\u043F\u0435\u0440\u0430\u0442\u043E\u0440",
+  "live.typing": "\u041F\u0435\u0447\u0430\u0442\u0430\u0435\u0442 \u043E\u0442\u0432\u0435\u0442...",
+  "live.ended": "\u0427\u0430\u0442 \u0437\u0430\u0432\u0435\u0440\u0448\u0451\u043D",
+  "live.ticket": "\u041C\u044B \u043F\u043E\u043B\u0443\u0447\u0438\u043B\u0438 \u0432\u0430\u0448\u0435 \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435 \u0438 \u0441\u043A\u043E\u0440\u043E \u0441 \u0432\u0430\u043C\u0438 \u0441\u0432\u044F\u0436\u0435\u043C\u0441\u044F.",
+  "live.timeout": "\u041D\u0438 \u043E\u0434\u0438\u043D \u043E\u043F\u0435\u0440\u0430\u0442\u043E\u0440 \u043D\u0435 \u043E\u0441\u0432\u043E\u0431\u043E\u0434\u0438\u043B\u0441\u044F \u0432\u043E\u0432\u0440\u0435\u043C\u044F, \u043F\u043E\u044D\u0442\u043E\u043C\u0443 \u043C\u044B \u0441\u043E\u0445\u0440\u0430\u043D\u0438\u043B\u0438 \u0447\u0430\u0442 \u043A\u0430\u043A \u043E\u0431\u0440\u0430\u0449\u0435\u043D\u0438\u0435.",
+  "live.number": "\u041E\u0431\u0440\u0430\u0449\u0435\u043D\u0438\u0435 \u2116{number}",
+  "live.closed": "\u0421\u0435\u0439\u0447\u0430\u0441 \u043E\u043F\u0435\u0440\u0430\u0442\u043E\u0440\u044B \u043D\u0435\u0434\u043E\u0441\u0442\u0443\u043F\u043D\u044B. \u041E\u0441\u0442\u0430\u0432\u044C\u0442\u0435 \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435, \u0438 \u043C\u044B \u0441 \u0432\u0430\u043C\u0438 \u0441\u0432\u044F\u0436\u0435\u043C\u0441\u044F.",
+  "live.closedUntil": "\u0421\u0435\u0439\u0447\u0430\u0441 \u043E\u043F\u0435\u0440\u0430\u0442\u043E\u0440\u044B \u043D\u0435\u0434\u043E\u0441\u0442\u0443\u043F\u043D\u044B \u0438 \u0432\u0435\u0440\u043D\u0443\u0442\u0441\u044F \u0432 {time}. \u041E\u0441\u0442\u0430\u0432\u044C\u0442\u0435 \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435, \u0438 \u043C\u044B \u0441 \u0432\u0430\u043C\u0438 \u0441\u0432\u044F\u0436\u0435\u043C\u0441\u044F.",
+  "live.busy": "\u0412\u0441\u0435 \u043E\u043F\u0435\u0440\u0430\u0442\u043E\u0440\u044B \u0441\u0435\u0439\u0447\u0430\u0441 \u0437\u0430\u043D\u044F\u0442\u044B. \u041E\u0441\u0442\u0430\u0432\u044C\u0442\u0435 \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435, \u0438 \u043C\u044B \u0441 \u0432\u0430\u043C\u0438 \u0441\u0432\u044F\u0436\u0435\u043C\u0441\u044F.",
+  "live.failed": "\u0421\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435 \u043D\u0435 \u043E\u0442\u043F\u0440\u0430\u0432\u043B\u0435\u043D\u043E. \u041D\u0430\u0436\u043C\u0438\u0442\u0435, \u0447\u0442\u043E\u0431\u044B \u043F\u043E\u0432\u0442\u043E\u0440\u0438\u0442\u044C.",
+  "live.back": "\u0412\u0435\u0440\u043D\u0443\u0442\u044C\u0441\u044F \u043A \u0431\u043E\u0442\u0443",
+  "live.reconnecting": "\u041F\u0435\u0440\u0435\u043F\u043E\u0434\u043A\u043B\u044E\u0447\u0435\u043D\u0438\u0435...",
+  "live.tooLong": "\u0414\u043B\u0438\u043D\u0430 \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u044F \u043D\u0435 \u0431\u043E\u043B\u0435\u0435 2000 \u0441\u0438\u043C\u0432\u043E\u043B\u043E\u0432.",
+  "live.elsewhere": "\u0423 \u0432\u0430\u0441 \u0443\u0436\u0435 \u0435\u0441\u0442\u044C \u043E\u0442\u043A\u0440\u044B\u0442\u044B\u0439 \u0447\u0430\u0442 \u0432 \u0434\u0440\u0443\u0433\u043E\u043C \u043E\u043A\u043D\u0435.",
+  "live.replaced": "\u042D\u0442\u043E\u0442 \u0447\u0430\u0442 \u043F\u0440\u043E\u0434\u043E\u043B\u0436\u0430\u0435\u0442\u0441\u044F \u0432 \u0434\u0440\u0443\u0433\u043E\u043C \u043E\u043A\u043D\u0435.",
+  "live.placeholder": "\u0412\u0432\u0435\u0434\u0438\u0442\u0435 \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435..."
 };
 
 // i18n/es.json
@@ -527,7 +658,35 @@ var es_default = {
   "form.required": "Obligatorio",
   "form.contactRequired": "Deja un correo o un tel\xE9fono para que podamos responderte",
   "form.emailInvalid": "Correo electr\xF3nico no v\xE1lido",
-  "form.backToChat": "Volver al chat"
+  "form.backToChat": "Volver al chat",
+  "live.talk": "Hablar con un agente",
+  "live.intro": "Un agente se unir\xE1 en breve. Deja un email o un tel\xE9fono por si necesitamos contactarte.",
+  "live.department": "Departamento",
+  "live.message": "Tu mensaje (opcional)",
+  "live.start": "Iniciar chat",
+  "live.connecting": "Conectando...",
+  "live.waiting": "Esperando a un agente",
+  "live.waitingLeft": "Esperando a un agente ({time})",
+  "live.leave": "Dejar un mensaje",
+  "live.end": "Terminar chat",
+  "live.joined": "{name} se uni\xF3 al chat",
+  "live.with": "Hablando con {name}",
+  "live.agent": "Agente",
+  "live.typing": "Escribiendo una respuesta...",
+  "live.ended": "El chat ha terminado",
+  "live.ticket": "Recibimos tu mensaje y te responderemos pronto.",
+  "live.timeout": "Ning\xFAn agente qued\xF3 libre a tiempo, as\xED que guardamos tu chat como una solicitud.",
+  "live.number": "Solicitud n.\xBA {number}",
+  "live.closed": "Nuestros agentes no est\xE1n disponibles ahora. Deja un mensaje y te responderemos.",
+  "live.closedUntil": "Nuestros agentes no est\xE1n disponibles ahora y volver\xE1n a las {time}. Deja un mensaje y te responderemos.",
+  "live.busy": "Todos nuestros agentes est\xE1n ocupados ahora. Deja un mensaje y te responderemos.",
+  "live.failed": "Mensaje no enviado. Toca para intentarlo de nuevo.",
+  "live.back": "Volver al bot",
+  "live.reconnecting": "Reconectando...",
+  "live.tooLong": "Los mensajes tienen un m\xE1ximo de 2000 caracteres.",
+  "live.elsewhere": "Ya tienes un chat abierto en otra ventana.",
+  "live.replaced": "Este chat contin\xFAa en otra ventana.",
+  "live.placeholder": "Escribe un mensaje..."
 };
 
 // i18n/fr.json
@@ -568,7 +727,35 @@ var fr_default = {
   "form.required": "Obligatoire",
   "form.contactRequired": "Indiquez un e-mail ou un num\xE9ro de t\xE9l\xE9phone pour que nous puissions vous r\xE9pondre",
   "form.emailInvalid": "Adresse e-mail invalide",
-  "form.backToChat": "Retour au chat"
+  "form.backToChat": "Retour au chat",
+  "live.talk": "Parler \xE0 un conseiller",
+  "live.intro": "Un conseiller va vous rejoindre. Laissez un email ou un num\xE9ro de t\xE9l\xE9phone au cas o\xF9 nous devrions vous recontacter.",
+  "live.department": "Service",
+  "live.message": "Votre message (facultatif)",
+  "live.start": "D\xE9marrer le chat",
+  "live.connecting": "Connexion...",
+  "live.waiting": "En attente d\u2019un conseiller",
+  "live.waitingLeft": "En attente d\u2019un conseiller ({time})",
+  "live.leave": "Laisser un message \xE0 la place",
+  "live.end": "Terminer le chat",
+  "live.joined": "{name} a rejoint le chat",
+  "live.with": "En conversation avec {name}",
+  "live.agent": "Conseiller",
+  "live.typing": "R\xE9dige une r\xE9ponse...",
+  "live.ended": "Le chat est termin\xE9",
+  "live.ticket": "Nous avons bien re\xE7u votre message et revenons vers vous rapidement.",
+  "live.timeout": "Aucun conseiller ne s\u2019est lib\xE9r\xE9 \xE0 temps, nous avons donc enregistr\xE9 votre chat comme demande.",
+  "live.number": "Demande n\xB0 {number}",
+  "live.closed": "Nos conseillers ne sont pas disponibles pour le moment. Laissez un message et nous reviendrons vers vous.",
+  "live.closedUntil": "Nos conseillers ne sont pas disponibles pour le moment et reviennent \xE0 {time}. Laissez un message et nous reviendrons vers vous.",
+  "live.busy": "Tous nos conseillers sont occup\xE9s. Laissez un message et nous reviendrons vers vous.",
+  "live.failed": "Message non envoy\xE9. Touchez pour r\xE9essayer.",
+  "live.back": "Retour au bot",
+  "live.reconnecting": "Reconnexion...",
+  "live.tooLong": "Les messages sont limit\xE9s \xE0 2000 caract\xE8res.",
+  "live.elsewhere": "Vous avez d\xE9j\xE0 un chat ouvert dans une autre fen\xEAtre.",
+  "live.replaced": "Ce chat continue dans une autre fen\xEAtre.",
+  "live.placeholder": "\xC9crivez un message..."
 };
 
 // i18n/de.json
@@ -609,7 +796,35 @@ var de_default = {
   "form.required": "Pflichtfeld",
   "form.contactRequired": "Bitte geben Sie eine E-Mail-Adresse oder Telefonnummer an, damit wir uns melden k\xF6nnen",
   "form.emailInvalid": "Ung\xFCltige E-Mail-Adresse",
-  "form.backToChat": "Zur\xFCck zum Chat"
+  "form.backToChat": "Zur\xFCck zum Chat",
+  "live.talk": "Mit einem Mitarbeiter sprechen",
+  "live.intro": "Gleich ist jemand f\xFCr Sie da. Hinterlassen Sie eine E-Mail-Adresse oder Telefonnummer, falls wir uns bei Ihnen melden m\xFCssen.",
+  "live.department": "Abteilung",
+  "live.message": "Ihre Nachricht (optional)",
+  "live.start": "Chat starten",
+  "live.connecting": "Verbinden...",
+  "live.waiting": "Warten auf einen Mitarbeiter",
+  "live.waitingLeft": "Warten auf einen Mitarbeiter ({time})",
+  "live.leave": "Stattdessen eine Nachricht hinterlassen",
+  "live.end": "Chat beenden",
+  "live.joined": "{name} ist dem Chat beigetreten",
+  "live.with": "Im Chat mit {name}",
+  "live.agent": "Mitarbeiter",
+  "live.typing": "Schreibt eine Antwort...",
+  "live.ended": "Der Chat wurde beendet",
+  "live.ticket": "Wir haben Ihre Nachricht erhalten und melden uns bald bei Ihnen.",
+  "live.timeout": "Es wurde rechtzeitig niemand frei, deshalb haben wir Ihren Chat als Anfrage gespeichert.",
+  "live.number": "Anfrage Nr. {number}",
+  "live.closed": "Unsere Mitarbeiter sind gerade nicht erreichbar. Hinterlassen Sie eine Nachricht, wir melden uns bei Ihnen.",
+  "live.closedUntil": "Unsere Mitarbeiter sind gerade nicht erreichbar und ab {time} wieder da. Hinterlassen Sie eine Nachricht, wir melden uns bei Ihnen.",
+  "live.busy": "Alle Mitarbeiter sind gerade besch\xE4ftigt. Hinterlassen Sie eine Nachricht, wir melden uns bei Ihnen.",
+  "live.failed": "Nachricht nicht gesendet. Tippen Sie, um es erneut zu versuchen.",
+  "live.back": "Zur\xFCck zum Bot",
+  "live.reconnecting": "Neu verbinden...",
+  "live.tooLong": "Nachrichten sind auf 2000 Zeichen begrenzt.",
+  "live.elsewhere": "Sie haben bereits einen offenen Chat in einem anderen Fenster.",
+  "live.replaced": "Dieser Chat geht in einem anderen Fenster weiter.",
+  "live.placeholder": "Nachricht eingeben..."
 };
 
 // i18n/pt.json
@@ -650,7 +865,35 @@ var pt_default = {
   "form.required": "Obrigat\xF3rio",
   "form.contactRequired": "Informe um e-mail ou telefone para que possamos retornar",
   "form.emailInvalid": "Endere\xE7o de e-mail inv\xE1lido",
-  "form.backToChat": "Voltar ao chat"
+  "form.backToChat": "Voltar ao chat",
+  "live.talk": "Falar com um atendente",
+  "live.intro": "Um atendente vai entrar em instantes. Deixe um email ou telefone caso precisemos retornar o contato.",
+  "live.department": "Departamento",
+  "live.message": "Sua mensagem (opcional)",
+  "live.start": "Iniciar chat",
+  "live.connecting": "Conectando...",
+  "live.waiting": "Aguardando um atendente",
+  "live.waitingLeft": "Aguardando um atendente ({time})",
+  "live.leave": "Deixar uma mensagem",
+  "live.end": "Encerrar chat",
+  "live.joined": "{name} entrou no chat",
+  "live.with": "Conversando com {name}",
+  "live.agent": "Atendente",
+  "live.typing": "Digitando uma resposta...",
+  "live.ended": "O chat foi encerrado",
+  "live.ticket": "Recebemos sua mensagem e retornaremos em breve.",
+  "live.timeout": "Nenhum atendente ficou livre a tempo, ent\xE3o salvamos seu chat como uma solicita\xE7\xE3o.",
+  "live.number": "Solicita\xE7\xE3o n\xBA {number}",
+  "live.closed": "Nossos atendentes n\xE3o est\xE3o dispon\xEDveis agora. Deixe uma mensagem e retornaremos.",
+  "live.closedUntil": "Nossos atendentes n\xE3o est\xE3o dispon\xEDveis agora e voltam \xE0s {time}. Deixe uma mensagem e retornaremos.",
+  "live.busy": "Todos os nossos atendentes est\xE3o ocupados agora. Deixe uma mensagem e retornaremos.",
+  "live.failed": "Mensagem n\xE3o enviada. Toque para tentar de novo.",
+  "live.back": "Voltar ao bot",
+  "live.reconnecting": "Reconectando...",
+  "live.tooLong": "As mensagens t\xEAm no m\xE1ximo 2000 caracteres.",
+  "live.elsewhere": "Voc\xEA j\xE1 tem um chat aberto em outra janela.",
+  "live.replaced": "Este chat continua em outra janela.",
+  "live.placeholder": "Digite uma mensagem..."
 };
 
 // i18n/it.json
@@ -691,7 +934,35 @@ var it_default = {
   "form.required": "Obbligatorio",
   "form.contactRequired": "Lascia un'email o un numero di telefono per poterti ricontattare",
   "form.emailInvalid": "Indirizzo email non valido",
-  "form.backToChat": "Torna alla chat"
+  "form.backToChat": "Torna alla chat",
+  "live.talk": "Parla con un operatore",
+  "live.intro": "Un operatore arriver\xE0 a breve. Lascia un\u2019email o un numero di telefono nel caso dovessimo ricontattarti.",
+  "live.department": "Reparto",
+  "live.message": "Il tuo messaggio (facoltativo)",
+  "live.start": "Avvia la chat",
+  "live.connecting": "Connessione...",
+  "live.waiting": "In attesa di un operatore",
+  "live.waitingLeft": "In attesa di un operatore ({time})",
+  "live.leave": "Lascia invece un messaggio",
+  "live.end": "Termina la chat",
+  "live.joined": "{name} \xE8 entrato nella chat",
+  "live.with": "In chat con {name}",
+  "live.agent": "Operatore",
+  "live.typing": "Sta scrivendo una risposta...",
+  "live.ended": "La chat \xE8 terminata",
+  "live.ticket": "Abbiamo ricevuto il tuo messaggio e ti risponderemo presto.",
+  "live.timeout": "Nessun operatore si \xE8 liberato in tempo, quindi abbiamo salvato la chat come richiesta.",
+  "live.number": "Richiesta n. {number}",
+  "live.closed": "I nostri operatori non sono disponibili ora. Lascia un messaggio e ti ricontatteremo.",
+  "live.closedUntil": "I nostri operatori non sono disponibili ora e tornano alle {time}. Lascia un messaggio e ti ricontatteremo.",
+  "live.busy": "Tutti i nostri operatori sono occupati. Lascia un messaggio e ti ricontatteremo.",
+  "live.failed": "Messaggio non inviato. Tocca per riprovare.",
+  "live.back": "Torna al bot",
+  "live.reconnecting": "Riconnessione...",
+  "live.tooLong": "I messaggi possono avere al massimo 2000 caratteri.",
+  "live.elsewhere": "Hai gi\xE0 una chat aperta in un\u2019altra finestra.",
+  "live.replaced": "Questa chat continua in un\u2019altra finestra.",
+  "live.placeholder": "Scrivi un messaggio..."
 };
 
 // i18n/tr.json
@@ -732,7 +1003,35 @@ var tr_default = {
   "form.required": "Zorunlu",
   "form.contactRequired": "Size d\xF6n\xFC\u015F yapabilmemiz i\xE7in bir e-posta veya telefon numaras\u0131 b\u0131rak\u0131n",
   "form.emailInvalid": "Ge\xE7ersiz e-posta adresi",
-  "form.backToChat": "Sohbete d\xF6n"
+  "form.backToChat": "Sohbete d\xF6n",
+  "live.talk": "Bir temsilciyle konu\u015F",
+  "live.intro": "Birazdan bir temsilci kat\u0131lacak. Size d\xF6nmemiz gerekirse diye bir e-posta veya telefon numaras\u0131 b\u0131rak\u0131n.",
+  "live.department": "Departman",
+  "live.message": "Mesaj\u0131n\u0131z (iste\u011Fe ba\u011Fl\u0131)",
+  "live.start": "Sohbeti ba\u015Flat",
+  "live.connecting": "Ba\u011Flan\u0131yor...",
+  "live.waiting": "Temsilci bekleniyor",
+  "live.waitingLeft": "Temsilci bekleniyor ({time})",
+  "live.leave": "Bunun yerine mesaj b\u0131rak",
+  "live.end": "Sohbeti bitir",
+  "live.joined": "{name} sohbete kat\u0131ld\u0131",
+  "live.with": "G\xF6r\xFC\u015Ft\xFC\u011F\xFCn\xFCz ki\u015Fi: {name}",
+  "live.agent": "Temsilci",
+  "live.typing": "Yan\u0131t yaz\u0131yor...",
+  "live.ended": "Sohbet sona erdi",
+  "live.ticket": "Mesaj\u0131n\u0131z\u0131 ald\u0131k, en k\u0131sa s\xFCrede size d\xF6nece\u011Fiz.",
+  "live.timeout": "Zaman\u0131nda m\xFCsait temsilci olmad\u0131, bu y\xFCzden sohbetinizi talep olarak kaydettik.",
+  "live.number": "Talep no. {number}",
+  "live.closed": "Temsilcilerimiz \u015Fu anda m\xFCsait de\u011Fil. Mesaj b\u0131rak\u0131n, size d\xF6nelim.",
+  "live.closedUntil": "Temsilcilerimiz \u015Fu anda m\xFCsait de\u011Fil, {time} itibar\u0131yla d\xF6necekler. Mesaj b\u0131rak\u0131n, size d\xF6nelim.",
+  "live.busy": "T\xFCm temsilcilerimiz \u015Fu anda me\u015Fgul. Mesaj b\u0131rak\u0131n, size d\xF6nelim.",
+  "live.failed": "Mesaj g\xF6nderilemedi. Tekrar denemek i\xE7in dokunun.",
+  "live.back": "Bota d\xF6n",
+  "live.reconnecting": "Yeniden ba\u011Flan\u0131yor...",
+  "live.tooLong": "Mesajlar en fazla 2000 karakter olabilir.",
+  "live.elsewhere": "Ba\u015Fka bir pencerede zaten a\xE7\u0131k bir sohbetiniz var.",
+  "live.replaced": "Bu sohbet ba\u015Fka bir pencerede devam ediyor.",
+  "live.placeholder": "Bir mesaj yaz\u0131n..."
 };
 
 // i18n/th.json
@@ -773,7 +1072,35 @@ var th_default = {
   "form.required": "\u0E08\u0E33\u0E40\u0E1B\u0E47\u0E19\u0E15\u0E49\u0E2D\u0E07\u0E01\u0E23\u0E2D\u0E01",
   "form.contactRequired": "\u0E01\u0E23\u0E38\u0E13\u0E32\u0E23\u0E30\u0E1A\u0E38\u0E2D\u0E35\u0E40\u0E21\u0E25\u0E2B\u0E23\u0E37\u0E2D\u0E2B\u0E21\u0E32\u0E22\u0E40\u0E25\u0E02\u0E42\u0E17\u0E23\u0E28\u0E31\u0E1E\u0E17\u0E4C \u0E40\u0E1E\u0E37\u0E48\u0E2D\u0E43\u0E2B\u0E49\u0E40\u0E23\u0E32\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E01\u0E25\u0E31\u0E1A\u0E44\u0E14\u0E49",
   "form.emailInvalid": "\u0E2D\u0E35\u0E40\u0E21\u0E25\u0E44\u0E21\u0E48\u0E16\u0E39\u0E01\u0E15\u0E49\u0E2D\u0E07",
-  "form.backToChat": "\u0E01\u0E25\u0E31\u0E1A\u0E44\u0E1B\u0E17\u0E35\u0E48\u0E41\u0E0A\u0E15"
+  "form.backToChat": "\u0E01\u0E25\u0E31\u0E1A\u0E44\u0E1B\u0E17\u0E35\u0E48\u0E41\u0E0A\u0E15",
+  "live.talk": "\u0E04\u0E38\u0E22\u0E01\u0E31\u0E1A\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48",
+  "live.intro": "\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48\u0E08\u0E30\u0E40\u0E02\u0E49\u0E32\u0E21\u0E32\u0E43\u0E19\u0E2D\u0E35\u0E01\u0E2A\u0E31\u0E01\u0E04\u0E23\u0E39\u0E48 \u0E01\u0E23\u0E38\u0E13\u0E32\u0E1D\u0E32\u0E01\u0E2D\u0E35\u0E40\u0E21\u0E25\u0E2B\u0E23\u0E37\u0E2D\u0E40\u0E1A\u0E2D\u0E23\u0E4C\u0E42\u0E17\u0E23\u0E44\u0E27\u0E49 \u0E40\u0E1C\u0E37\u0E48\u0E2D\u0E40\u0E23\u0E32\u0E15\u0E49\u0E2D\u0E07\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E01\u0E25\u0E31\u0E1A",
+  "live.department": "\u0E41\u0E1C\u0E19\u0E01",
+  "live.message": "\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E02\u0E2D\u0E07\u0E04\u0E38\u0E13 (\u0E44\u0E21\u0E48\u0E1A\u0E31\u0E07\u0E04\u0E31\u0E1A)",
+  "live.start": "\u0E40\u0E23\u0E34\u0E48\u0E21\u0E41\u0E0A\u0E17",
+  "live.connecting": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E40\u0E0A\u0E37\u0E48\u0E2D\u0E21\u0E15\u0E48\u0E2D...",
+  "live.waiting": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E23\u0E2D\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48",
+  "live.waitingLeft": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E23\u0E2D\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48 ({time})",
+  "live.leave": "\u0E1D\u0E32\u0E01\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E41\u0E17\u0E19",
+  "live.end": "\u0E08\u0E1A\u0E01\u0E32\u0E23\u0E41\u0E0A\u0E17",
+  "live.joined": "{name} \u0E40\u0E02\u0E49\u0E32\u0E23\u0E48\u0E27\u0E21\u0E41\u0E0A\u0E17\u0E41\u0E25\u0E49\u0E27",
+  "live.with": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E04\u0E38\u0E22\u0E01\u0E31\u0E1A {name}",
+  "live.agent": "\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48",
+  "live.typing": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E1E\u0E34\u0E21\u0E1E\u0E4C\u0E04\u0E33\u0E15\u0E2D\u0E1A...",
+  "live.ended": "\u0E01\u0E32\u0E23\u0E41\u0E0A\u0E17\u0E2A\u0E34\u0E49\u0E19\u0E2A\u0E38\u0E14\u0E41\u0E25\u0E49\u0E27",
+  "live.ticket": "\u0E40\u0E23\u0E32\u0E44\u0E14\u0E49\u0E23\u0E31\u0E1A\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E02\u0E2D\u0E07\u0E04\u0E38\u0E13\u0E41\u0E25\u0E49\u0E27 \u0E41\u0E25\u0E30\u0E08\u0E30\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E01\u0E25\u0E31\u0E1A\u0E42\u0E14\u0E22\u0E40\u0E23\u0E47\u0E27",
+  "live.timeout": "\u0E44\u0E21\u0E48\u0E21\u0E35\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48\u0E27\u0E48\u0E32\u0E07\u0E17\u0E31\u0E19\u0E40\u0E27\u0E25\u0E32 \u0E40\u0E23\u0E32\u0E08\u0E36\u0E07\u0E1A\u0E31\u0E19\u0E17\u0E36\u0E01\u0E41\u0E0A\u0E17\u0E02\u0E2D\u0E07\u0E04\u0E38\u0E13\u0E40\u0E1B\u0E47\u0E19\u0E04\u0E33\u0E02\u0E2D",
+  "live.number": "\u0E04\u0E33\u0E02\u0E2D\u0E2B\u0E21\u0E32\u0E22\u0E40\u0E25\u0E02 {number}",
+  "live.closed": "\u0E02\u0E13\u0E30\u0E19\u0E35\u0E49\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48\u0E44\u0E21\u0E48\u0E1E\u0E23\u0E49\u0E2D\u0E21\u0E43\u0E2B\u0E49\u0E1A\u0E23\u0E34\u0E01\u0E32\u0E23 \u0E1D\u0E32\u0E01\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E44\u0E27\u0E49 \u0E41\u0E25\u0E49\u0E27\u0E40\u0E23\u0E32\u0E08\u0E30\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E01\u0E25\u0E31\u0E1A",
+  "live.closedUntil": "\u0E02\u0E13\u0E30\u0E19\u0E35\u0E49\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48\u0E44\u0E21\u0E48\u0E1E\u0E23\u0E49\u0E2D\u0E21\u0E43\u0E2B\u0E49\u0E1A\u0E23\u0E34\u0E01\u0E32\u0E23 \u0E41\u0E25\u0E30\u0E08\u0E30\u0E01\u0E25\u0E31\u0E1A\u0E21\u0E32\u0E40\u0E27\u0E25\u0E32 {time} \u0E1D\u0E32\u0E01\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E44\u0E27\u0E49 \u0E41\u0E25\u0E49\u0E27\u0E40\u0E23\u0E32\u0E08\u0E30\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E01\u0E25\u0E31\u0E1A",
+  "live.busy": "\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48\u0E17\u0E38\u0E01\u0E04\u0E19\u0E44\u0E21\u0E48\u0E27\u0E48\u0E32\u0E07\u0E43\u0E19\u0E02\u0E13\u0E30\u0E19\u0E35\u0E49 \u0E1D\u0E32\u0E01\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E44\u0E27\u0E49 \u0E41\u0E25\u0E49\u0E27\u0E40\u0E23\u0E32\u0E08\u0E30\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E01\u0E25\u0E31\u0E1A",
+  "live.failed": "\u0E2A\u0E48\u0E07\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E44\u0E21\u0E48\u0E2A\u0E33\u0E40\u0E23\u0E47\u0E08 \u0E41\u0E15\u0E30\u0E40\u0E1E\u0E37\u0E48\u0E2D\u0E25\u0E2D\u0E07\u0E2D\u0E35\u0E01\u0E04\u0E23\u0E31\u0E49\u0E07",
+  "live.back": "\u0E01\u0E25\u0E31\u0E1A\u0E44\u0E1B\u0E17\u0E35\u0E48\u0E1A\u0E2D\u0E17",
+  "live.reconnecting": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E40\u0E0A\u0E37\u0E48\u0E2D\u0E21\u0E15\u0E48\u0E2D\u0E43\u0E2B\u0E21\u0E48...",
+  "live.tooLong": "\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E22\u0E32\u0E27\u0E44\u0E14\u0E49\u0E44\u0E21\u0E48\u0E40\u0E01\u0E34\u0E19 2000 \u0E15\u0E31\u0E27\u0E2D\u0E31\u0E01\u0E29\u0E23",
+  "live.elsewhere": "\u0E04\u0E38\u0E13\u0E21\u0E35\u0E41\u0E0A\u0E17\u0E17\u0E35\u0E48\u0E40\u0E1B\u0E34\u0E14\u0E2D\u0E22\u0E39\u0E48\u0E41\u0E25\u0E49\u0E27\u0E43\u0E19\u0E2B\u0E19\u0E49\u0E32\u0E15\u0E48\u0E32\u0E07\u0E2D\u0E37\u0E48\u0E19",
+  "live.replaced": "\u0E41\u0E0A\u0E17\u0E19\u0E35\u0E49\u0E14\u0E33\u0E40\u0E19\u0E34\u0E19\u0E15\u0E48\u0E2D\u0E43\u0E19\u0E2B\u0E19\u0E49\u0E32\u0E15\u0E48\u0E32\u0E07\u0E2D\u0E37\u0E48\u0E19",
+  "live.placeholder": "\u0E1E\u0E34\u0E21\u0E1E\u0E4C\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21..."
 };
 
 // src/i18n.ts
@@ -883,15 +1210,16 @@ function transcriptOf(state) {
     at: new Date(m.at).toISOString()
   }));
 }
-function toContact(state, prefill) {
+function toContact(state, prefill, live) {
   const script = state.lastScriptId ? state.scripts[state.lastScriptId] : null;
   const effect = {
-    type: "contact",
+    type: live ? "live" : "contact",
     contactTopicId: (script == null ? void 0 : script.content.contactTopicId) || null,
     scriptId: state.lastScriptId,
     prefill: prefill || "",
     transcript: transcriptOf(state)
   };
+  if (live) return { state: { ...state, outcome: "contact", chips: [homeChip(state)] }, effect };
   const next = say({ ...state, outcome: "contact" }, "bot", T(state)["chat.openingContact"]);
   return { state: { ...next, chips: [homeChip(next)] }, effect };
 }
@@ -955,6 +1283,8 @@ function pressChip(state, chip) {
     case "no":
     case "contact":
       return toContact(next, chip.prefill);
+    case "live":
+      return toContact(next, chip.prefill, true);
     case "pick":
       return chip.target ? { state: goToStep(next, chip.target.scriptId, chip.target.stepId, "text") } : { state: showMenu(next, "home") };
     case "button":
@@ -1047,10 +1377,139 @@ function eventsPayload(state, sessionId, releaseVersion, startedAt) {
     unmatched: state.unmatched.slice(-20)
   };
 }
+
+// src/live.ts
+var LIVE_MESSAGE_MAX = 2e3;
+var LIVE_TYPING_INTERVAL_MS = 3e3;
+var LIVE_TYPING_HIDE_MS = 6e3;
+var LIVE_AVAILABILITY_TTL_MS = 3e4;
+var BACKOFF_S = [1, 2, 4, 8, 16, 30];
+var ID_RE = /^[A-Za-z0-9_-]{8,64}$/;
+var isLiveFinal = (state) => state === "closed" || state === "ticket";
+var isLiveClientId = (id) => typeof id === "string" && ID_RE.test(id);
+function liveBackoff(attempt, random = Math.random) {
+  const base = BACKOFF_S[Math.min(Math.max(0, Math.floor(attempt) || 0), BACKOFF_S.length - 1)] * 1e3;
+  return Math.round(base * (0.7 + 0.6 * random()));
+}
+function liveStart(conversation) {
+  return { conversation, events: [], lastSeq: 0, pending: [] };
+}
+function liveApplyConversation(chat, conversation) {
+  if (!conversation || conversation.id !== chat.conversation.id) return chat;
+  const cur = chat.conversation;
+  if (isLiveFinal(cur.state) && !isLiveFinal(conversation.state)) return chat;
+  const ticket = conversation.ticket || cur.ticket;
+  const merged = ticket && cur.ticket && cur.ticket.number != null && (!conversation.ticket || conversation.ticket.number == null) ? { ...ticket, number: cur.ticket.number } : ticket;
+  return { ...chat, conversation: { ...conversation, ticket: merged != null ? merged : null } };
+}
+function liveApplyEvent(chat, event) {
+  if (!event || typeof event.seq !== "number" || !(event.seq > 0) || Math.floor(event.seq) !== event.seq) return chat;
+  const seq = event.seq;
+  const events = chat.events;
+  if (events.some((e) => e.seq === seq)) return chat;
+  let i = events.length;
+  while (i > 0 && events[i - 1].seq > seq) i--;
+  const nextEvents = [...events.slice(0, i), event, ...events.slice(i)];
+  const pending = event.clientId ? chat.pending.filter((p) => p.clientId !== event.clientId) : chat.pending;
+  let conversation = chat.conversation;
+  const data = event.data || {};
+  if (!isLiveFinal(conversation.state)) {
+    if (event.type === "agent.joined") {
+      const agent = data.agent || {};
+      conversation = { ...conversation, state: "active", agent: { name: agent.name } };
+    } else if (event.type === "conversation.closed") {
+      conversation = { ...conversation, state: "closed", closeReason: data.reason || null };
+    } else if (event.type === "conversation.ticket") {
+      const number = typeof data.ticketNumber === "number" ? data.ticketNumber : null;
+      conversation = { ...conversation, state: "ticket", ticket: { number, reason: data.reason } };
+    }
+  } else if (event.type === "conversation.ticket" && conversation.ticket && conversation.ticket.number == null && typeof data.ticketNumber === "number") {
+    conversation = { ...conversation, ticket: { ...conversation.ticket, number: data.ticketNumber } };
+  }
+  return { conversation, events: nextEvents, lastSeq: Math.max(chat.lastSeq, seq), pending };
+}
+function liveApplySync(chat, sync) {
+  let next = liveApplyConversation(chat, sync.conversation);
+  for (const e of sync.events || []) next = liveApplyEvent(next, e);
+  return next;
+}
+function liveAddPending(chat, clientId, text, at) {
+  if (chat.pending.some((p) => p.clientId === clientId) || chat.events.some((e) => e.clientId === clientId)) return chat;
+  return { ...chat, pending: [...chat.pending, { clientId, text, at, status: "sending" }] };
+}
+function liveSetPending(chat, clientId, status) {
+  if (!chat.pending.some((p) => p.clientId === clientId)) return chat;
+  const pending = status ? chat.pending.map((p) => p.clientId === clientId ? { ...p, status } : p) : chat.pending.filter((p) => p.clientId !== clientId);
+  return { ...chat, pending };
+}
+function liveLines(chat, t) {
+  var _a;
+  const lines = [];
+  for (const e of chat.events) {
+    const key = `e${e.seq}`;
+    const data = e.data || {};
+    if (e.type === "message") {
+      const kind = e.author && (e.author.kind === "visitor" || e.author.kind === "agent") ? e.author.kind : "system";
+      const line = { key, kind, text: String((_a = e.text) != null ? _a : "") };
+      if (kind === "agent") line.name = e.author.name || t["live.agent"];
+      lines.push(line);
+    } else if (e.type === "agent.joined") {
+      const agent = data.agent || {};
+      lines.push({ key, kind: "system", text: format(t["live.joined"], { name: agent.name || t["live.agent"] }) });
+    } else if (e.type === "conversation.closed") {
+      lines.push({ key, kind: "system", text: t["live.ended"] });
+    } else if (e.type === "conversation.ticket") {
+      const n = data.ticketNumber;
+      lines.push({ key, kind: "system", text: typeof n === "number" ? `${t["live.ticket"]} ${format(t["live.number"], { number: n })}` : t["live.ticket"] });
+    }
+  }
+  for (const p of chat.pending) lines.push({ key: `p${p.clientId}`, kind: "visitor", text: p.text, status: p.status, clientId: p.clientId });
+  return lines;
+}
+function liveWaitLeft(conversation, now) {
+  if (conversation.state !== "queued" || !conversation.queueDeadline) return null;
+  const end = Date.parse(conversation.queueDeadline);
+  if (!isFinite(end)) return null;
+  return Math.max(0, Math.ceil((end - now) / 1e3));
+}
+var liveClock = (seconds) => `${Math.floor(seconds / 60)}:${String(seconds % 60).padStart(2, "0")}`;
+function liveStatus(conversation, t, now) {
+  switch (conversation.state) {
+    case "queued": {
+      const left = liveWaitLeft(conversation, now);
+      return left === null ? t["live.waiting"] : format(t["live.waitingLeft"], { time: liveClock(left) });
+    }
+    case "active":
+      return format(t["live.with"], { name: conversation.agent && conversation.agent.name || t["live.agent"] });
+    case "ticket": {
+      const n = conversation.ticket ? conversation.ticket.number : null;
+      const parts = [conversation.ticket && conversation.ticket.reason === "timeout" ? t["live.timeout"] : "", t["live.ticket"], n != null ? format(t["live.number"], { number: n }) : ""];
+      return parts.filter(Boolean).join(" ");
+    }
+    default:
+      return t["live.ended"];
+  }
+}
+function liveUnavailableText(reason, t, time) {
+  if (reason === "closed") return time ? format(t["live.closedUntil"], { time }) : t["live.closed"];
+  if (reason === "no_agents") return t["live.busy"];
+  return "";
+}
+function withLiveChip(chips, label) {
+  const i = chips.findIndex((c) => c.kind === "contact");
+  if (i < 0 || chips.some((c) => c.kind === "live")) return chips;
+  const contact = chips[i];
+  const chip = { id: "live", label, kind: "live", ...contact.prefill ? { prefill: contact.prefill } : {} };
+  return [...chips.slice(0, i), chip, ...chips.slice(i)];
+}
 // Annotate the CommonJS export names for ESM import in node:
 0 && (module.exports = {
   AI_ANSWER_MAX,
   AI_QUESTION_MAX,
+  LIVE_AVAILABILITY_TTL_MS,
+  LIVE_MESSAGE_MAX,
+  LIVE_TYPING_HIDE_MS,
+  LIVE_TYPING_INTERVAL_MS,
   RTL_LOCALES,
   SUPPORTED_LOCALES,
   UI_TEXTS,
@@ -1060,9 +1519,23 @@ function eventsPayload(state, sessionId, releaseVersion, startedAt) {
   eventsPayload,
   format,
   groupKey,
+  isLiveClientId,
+  isLiveFinal,
   isRtl,
   isSpacelessScript,
   keyTerms,
+  liveAddPending,
+  liveApplyConversation,
+  liveApplyEvent,
+  liveApplySync,
+  liveBackoff,
+  liveClock,
+  liveLines,
+  liveSetPending,
+  liveStart,
+  liveStatus,
+  liveUnavailableText,
+  liveWaitLeft,
   matchQuestion,
   normalizeWords,
   pendingQuestion,
@@ -1073,5 +1546,6 @@ function eventsPayload(state, sessionId, releaseVersion, startedAt) {
   toBubbles,
   transcriptOf,
   uiTexts,
+  withLiveChip,
   withinOneEdit
 });