@kavchat/core 0.0.1 → 0.0.3

package/dist/index.js

@@ -22,6 +22,10 @@ var index_exports = {};
 __export(index_exports, {
   AI_ANSWER_MAX: () => AI_ANSWER_MAX,
   AI_QUESTION_MAX: () => AI_QUESTION_MAX,
+  LIVE_AVAILABILITY_TTL_MS: () => LIVE_AVAILABILITY_TTL_MS,
+  LIVE_MESSAGE_MAX: () => LIVE_MESSAGE_MAX,
+  LIVE_TYPING_HIDE_MS: () => LIVE_TYPING_HIDE_MS,
+  LIVE_TYPING_INTERVAL_MS: () => LIVE_TYPING_INTERVAL_MS,
   RTL_LOCALES: () => RTL_LOCALES,
   SUPPORTED_LOCALES: () => SUPPORTED_LOCALES,
   UI_TEXTS: () => UI_TEXTS,
@@ -31,8 +35,23 @@ __export(index_exports, {
   eventsPayload: () => eventsPayload,
   format: () => format,
   groupKey: () => groupKey,
+  isLiveClientId: () => isLiveClientId,
+  isLiveFinal: () => isLiveFinal,
   isRtl: () => isRtl,
+  isSpacelessScript: () => isSpacelessScript,
   keyTerms: () => keyTerms,
+  liveAddPending: () => liveAddPending,
+  liveApplyConversation: () => liveApplyConversation,
+  liveApplyEvent: () => liveApplyEvent,
+  liveApplySync: () => liveApplySync,
+  liveBackoff: () => liveBackoff,
+  liveClock: () => liveClock,
+  liveLines: () => liveLines,
+  liveSetPending: () => liveSetPending,
+  liveStart: () => liveStart,
+  liveStatus: () => liveStatus,
+  liveUnavailableText: () => liveUnavailableText,
+  liveWaitLeft: () => liveWaitLeft,
   matchQuestion: () => matchQuestion,
   normalizeWords: () => normalizeWords,
   pendingQuestion: () => pendingQuestion,
@@ -43,12 +62,13 @@ __export(index_exports, {
   toBubbles: () => toBubbles,
   transcriptOf: () => transcriptOf,
   uiTexts: () => uiTexts,
+  withLiveChip: () => withLiveChip,
   withinOneEdit: () => withinOneEdit
 });
 module.exports = __toCommonJS(index_exports);
 
 // src/normalize.ts
-var SUPPORTED_LOCALES = ["he", "en", "ar", "ru", "es", "fr", "de", "pt", "it", "tr"];
+var SUPPORTED_LOCALES = ["he", "en", "ar", "ru", "es", "fr", "de", "pt", "it", "tr", "th"];
 var FOLD = {
   // עברית: אותיות סופיות
   \u05DA: "\u05DB",
@@ -74,6 +94,13 @@ var FOLD = {
 function isCombiningMark(code) {
   return code >= 768 && code <= 879 || code >= 1425 && code <= 1479 || code >= 1552 && code <= 1562 || code >= 1611 && code <= 1631 || code === 1648 || code >= 1750 && code <= 1773;
 }
+function isSpacelessLetter(code) {
+  return code >= 3585 && code <= 3630 || code >= 3632 && code <= 3642 || code >= 3648 && code <= 3653 || code >= 3655 && code <= 3662 || code >= 3713 && code <= 3758 || code >= 3760 && code <= 3781 || code >= 3784 && code <= 3790 || code >= 3804 && code <= 3807 || code >= 4096 && code <= 4169 || code >= 4176 && code <= 4253 || code >= 6016 && code <= 6099 || code === 6108 || code === 6109 || code === 12293 || code >= 12353 && code <= 12438 || code >= 12441 && code <= 12442 || code >= 12445 && code <= 12447 || code >= 12449 && code <= 12538 || code >= 12540 && code <= 12543 || code >= 13312 && code <= 19903 || code >= 19968 && code <= 40959;
+}
+function isSpacelessScript(word) {
+  for (let i = 0; i < word.length; i++) if (isSpacelessLetter(word.charCodeAt(i))) return true;
+  return false;
+}
 function isWordChar(ch) {
   const code = ch.charCodeAt(0);
   if (code >= 48 && code <= 57) return true;
@@ -81,9 +108,75 @@ function isWordChar(ch) {
   if (code >= 1488 && code <= 1514) return true;
   if (code >= 1568 && code <= 1610) return true;
   if (code >= 1649 && code <= 1747) return true;
-  if (code >= 19968 && code <= 40959) return true;
+  if (isSpacelessLetter(code)) return true;
   return ch.toLowerCase() !== ch.toUpperCase();
 }
+var isZeroWidth = (code) => code >= 8203 && code <= 8205 || code === 8288 || code === 65279;
+var DIGIT_ZEROS = [3664, 3792, 4160, 6112];
+function asciiDigit(code) {
+  for (const zero of DIGIT_ZEROS) if (code >= zero && code <= zero + 9) return String.fromCharCode(48 + code - zero);
+  return void 0;
+}
+var MARK_ORDER = {
+  3640: 103,
+  3641: 103,
+  3642: 9,
+  3656: 107,
+  3657: 107,
+  3658: 107,
+  3659: 107,
+  3768: 118,
+  3769: 118,
+  3770: 9,
+  3784: 122,
+  3785: 122,
+  3786: 122,
+  3787: 122,
+  4151: 7,
+  4153: 9,
+  4154: 9,
+  4237: 220,
+  6098: 9,
+  6109: 230,
+  12441: 8,
+  12442: 8
+};
+var isThaiTone = (code) => code >= 3656 && code <= 3659;
+function orderMarks(text) {
+  if (!/[\u0e33\u0e38-\u0e3a\u0e48-\u0e4b\u0e4d\u0eb8-\u0eba\u0ec8-\u0ecb\u1037\u1039\u103a\u108d\u17d2\u17dd\u3099\u309a]/.test(text)) return text;
+  const units = [];
+  for (let i = 0; i < text.length; i++) units.push(text.charCodeAt(i));
+  for (let i = 0; i < units.length; i++) {
+    if (!MARK_ORDER[units[i]]) continue;
+    let end = i;
+    while (end < units.length && MARK_ORDER[units[end]]) end++;
+    for (let a = i + 1; a < end; a++) {
+      const v = units[a];
+      let b = a - 1;
+      while (b >= i && MARK_ORDER[units[b]] > MARK_ORDER[v]) {
+        units[b + 1] = units[b];
+        b--;
+      }
+      units[b + 1] = v;
+    }
+    i = end - 1;
+  }
+  let out = "";
+  for (let i = 0; i < units.length; i++) {
+    const c = units[i];
+    if (c === 3661 && units[i + 1] === 3634) {
+      out += "\u0E33";
+      i++;
+    } else if (c === 3661 && isThaiTone(units[i + 1]) && units[i + 2] === 3634) {
+      out += String.fromCharCode(units[i + 1], 3635);
+      i += 2;
+    } else if (c === 3635 && isThaiTone(units[i + 1])) {
+      out += String.fromCharCode(units[i + 1], 3635);
+      i++;
+    } else out += String.fromCharCode(c);
+  }
+  return out;
+}
 var decompose = (s) => {
   try {
     return s.normalize("NFD");
@@ -92,16 +185,16 @@ var decompose = (s) => {
   }
 };
 function normalizeWords(text) {
-  var _a;
+  var _a, _b;
   const source = decompose(String(text != null ? text : "").toLowerCase());
   let out = "";
   for (const raw of source) {
     const code = raw.charCodeAt(0);
-    if (isCombiningMark(code)) continue;
-    const ch = (_a = FOLD[raw]) != null ? _a : raw;
+    if (isCombiningMark(code) || isZeroWidth(code)) continue;
+    const ch = (_b = (_a = FOLD[raw]) != null ? _a : asciiDigit(code)) != null ? _b : raw;
     out += ch.length === 1 && !isWordChar(ch) ? " " : ch;
   }
-  const cleaned = out.replace(/\s+/g, " ").trim();
+  const cleaned = orderMarks(out).replace(/\s+/g, " ").trim();
   return cleaned ? cleaned.split(" ") : [];
 }
 var STOP_WORDS = {
@@ -114,7 +207,9 @@ var STOP_WORDS = {
   de: ["wie", "was", "ich", "mein", "meine", "mir", "der", "die", "das", "ein", "eine", "und", "oder", "in", "mit", "fur", "von", "zu", "ist", "kann", "mochte", "wann", "wo", "warum", "nicht", "es", "den", "dem"],
   pt: ["como", "que", "eu", "meu", "minha", "o", "a", "os", "as", "um", "uma", "de", "do", "da", "em", "no", "na", "com", "para", "por", "e", "ou", "posso", "quero", "quando", "onde", "porque", "nao"],
   it: ["come", "che", "cosa", "io", "mio", "mia", "il", "lo", "la", "i", "gli", "le", "un", "una", "di", "del", "della", "in", "con", "per", "e", "o", "posso", "voglio", "quando", "dove", "perche", "non", "l"],
-  tr: ["nasil", "ne", "ben", "benim", "bir", "ve", "veya", "ile", "icin", "bu", "su", "mi", "mu", "nerede", "ne zaman", "neden", "kac", "istiyorum", "var", "yok", "de", "da"]
+  tr: ["nasil", "ne", "ben", "benim", "bir", "ve", "veya", "ile", "icin", "bu", "su", "mi", "mu", "nerede", "ne zaman", "neden", "kac", "istiyorum", "var", "yok", "de", "da"],
+  // בתאית מילות קישור נמחקות רק כשהן מילה נפרדת (מוקפות ברווחים). רוב השאלות בלי רווחים, וההתאמה שם לפי תת-מחרוזת
+  th: ["\u0E09\u0E31\u0E19", "\u0E1C\u0E21", "\u0E14\u0E34\u0E09\u0E31\u0E19", "\u0E04\u0E38\u0E13", "\u0E04\u0E23\u0E31\u0E1A", "\u0E04\u0E48\u0E30", "\u0E04\u0E30", "\u0E19\u0E30", "\u0E44\u0E2B\u0E21", "\u0E21\u0E31\u0E49\u0E22", "\u0E2D\u0E30\u0E44\u0E23", "\u0E2D\u0E22\u0E48\u0E32\u0E07\u0E44\u0E23", "\u0E22\u0E31\u0E07\u0E44\u0E07", "\u0E17\u0E35\u0E48", "\u0E41\u0E25\u0E30", "\u0E2B\u0E23\u0E37\u0E2D", "\u0E02\u0E2D\u0E07", "\u0E44\u0E14\u0E49", "\u0E08\u0E30", "\u0E43\u0E19", "\u0E01\u0E31\u0E1A", "\u0E40\u0E1B\u0E47\u0E19", "\u0E21\u0E35", "\u0E44\u0E21\u0E48", "\u0E43\u0E2B\u0E49", "\u0E27\u0E48\u0E32", "\u0E2D\u0E22\u0E32\u0E01", "\u0E15\u0E49\u0E2D\u0E07\u0E01\u0E32\u0E23", "\u0E40\u0E21\u0E37\u0E48\u0E2D\u0E44\u0E2B\u0E23\u0E48", "\u0E17\u0E35\u0E48\u0E44\u0E2B\u0E19", "\u0E17\u0E33\u0E44\u0E21", "\u0E40\u0E17\u0E48\u0E32\u0E44\u0E2B\u0E23\u0E48"]
 };
 var NORMALIZED_STOP_WORDS = {};
 for (const locale of SUPPORTED_LOCALES) {
@@ -189,6 +284,8 @@ function matchQuestion(scripts, text, locale = "en") {
   const terms = Array.from(new Set(keyTerms(text, locale)));
   if (terms.length === 0) return { kind: "none", matches: [] };
   const terms_ = (values) => values.flatMap((v) => keyTerms(v, locale));
+  const wordTerms = terms.filter((t) => !isSpacelessScript(t));
+  const haystack = normalizeWords(text).join("");
   const candidates = [];
   for (const script of scripts) {
     if (script.kind === "opening") continue;
@@ -206,20 +303,25 @@ function matchQuestion(scripts, text, locale = "en") {
       const isRoot = step.id === content.rootStepId;
       const strong = terms_([...step.keywords, ...isRoot ? content.keywords : []]);
       const weak = terms_([...isRoot ? [content.name] : [], ...(_b = labelsTo.get(step.id)) != null ? _b : []]);
+      const typoPool = [...strong, ...weak].filter((w) => !isSpacelessScript(w));
       let score = 0;
       const reasons = [];
-      for (const term of terms) {
+      for (const term of wordTerms) {
         if (strong.includes(term)) {
           score += 3;
           reasons.push({ kind: "keyword", term });
         } else if (weak.includes(term)) {
           score += 2;
           reasons.push({ kind: "title", term });
-        } else if ([...strong, ...weak].some((w) => withinOneEdit(term, w))) {
+        } else if (typoPool.some((w) => withinOneEdit(term, w))) {
           score += 0.5;
           reasons.push({ kind: "typo", term });
         }
       }
+      for (const hit of substringHits(strong, weak, haystack)) {
+        score += hit.weight;
+        reasons.push({ kind: hit.weight === 3 ? "keyword" : "title", term: hit.term });
+      }
       if (score > 0) candidates.push({ scriptId: script.id, stepId: step.id, score, reasons });
     }
   }
@@ -229,6 +331,18 @@ function matchQuestion(scripts, text, locale = "en") {
   if (!second || top.score >= second.score * 2) return { kind: "single", matches: [top] };
   return { kind: "multi", matches: candidates.filter((c) => c.score >= top.score / 2).slice(0, 3) };
 }
+function substringHits(strong, weak, haystack) {
+  const found = [];
+  const seen = /* @__PURE__ */ new Set();
+  for (const [list, weight] of [[strong, 3], [weak, 2]]) {
+    for (const term of list) {
+      if (seen.has(term) || !isSpacelessScript(term)) continue;
+      seen.add(term);
+      if (haystack.includes(term)) found.push({ term, weight });
+    }
+  }
+  return found.filter((a) => !found.some((b) => b.term !== a.term && b.weight >= a.weight && b.term.includes(a.term)));
+}
 
 // i18n/en.json
 var en_default = {
@@ -268,7 +382,35 @@ var en_default = {
   "form.required": "Required",
   "form.contactRequired": "Leave an email or a phone number so we can get back to you",
   "form.emailInvalid": "Invalid email address",
-  "form.backToChat": "Back to chat"
+  "form.backToChat": "Back to chat",
+  "live.talk": "Talk to a representative",
+  "live.intro": "A representative will join shortly. Leave an email or a phone number in case we need to get back to you.",
+  "live.department": "Department",
+  "live.message": "Your message (optional)",
+  "live.start": "Start chat",
+  "live.connecting": "Connecting...",
+  "live.waiting": "Waiting for a representative",
+  "live.waitingLeft": "Waiting for a representative ({time})",
+  "live.leave": "Leave a message instead",
+  "live.end": "End chat",
+  "live.joined": "{name} joined the chat",
+  "live.with": "Chatting with {name}",
+  "live.agent": "Representative",
+  "live.typing": "Typing a reply...",
+  "live.ended": "The chat has ended",
+  "live.ticket": "We got your message and will get back to you soon.",
+  "live.timeout": "No representative was free in time, so we saved your chat as a request.",
+  "live.number": "Request #{number}",
+  "live.closed": "Our representatives are not available right now. Leave a message and we will get back to you.",
+  "live.closedUntil": "Our representatives are not available right now and will be back at {time}. Leave a message and we will get back to you.",
+  "live.busy": "All our representatives are busy right now. Leave a message and we will get back to you.",
+  "live.failed": "Message not sent. Tap to try again.",
+  "live.back": "Back to the bot",
+  "live.reconnecting": "Reconnecting...",
+  "live.tooLong": "Messages are limited to 2000 characters.",
+  "live.elsewhere": "You already have an open chat in another window.",
+  "live.replaced": "This chat continues in another window.",
+  "live.placeholder": "Type a message..."
 };
 
 // i18n/he.json
@@ -309,7 +451,35 @@ var he_default = {
   "form.required": "\u05E9\u05D3\u05D4 \u05D7\u05D5\u05D1\u05D4",
   "form.contactRequired": "\u05D4\u05E9\u05D0\u05D9\u05E8\u05D5 \u05D0\u05D9\u05DE\u05D9\u05D9\u05DC \u05D0\u05D5 \u05D8\u05DC\u05E4\u05D5\u05DF \u05DB\u05D3\u05D9 \u05E9\u05E0\u05D5\u05DB\u05DC \u05DC\u05D7\u05D6\u05D5\u05E8 \u05D0\u05DC\u05D9\u05DB\u05DD",
   "form.emailInvalid": "\u05DB\u05EA\u05D5\u05D1\u05EA \u05D0\u05D9\u05DE\u05D9\u05D9\u05DC \u05DC\u05D0 \u05EA\u05E7\u05D9\u05E0\u05D4",
-  "form.backToChat": "\u05D7\u05D6\u05E8\u05D4 \u05DC\u05E6'\u05D0\u05D8"
+  "form.backToChat": "\u05D7\u05D6\u05E8\u05D4 \u05DC\u05E6'\u05D0\u05D8",
+  "live.talk": "\u05E9\u05D9\u05D7\u05D4 \u05E2\u05DD \u05E0\u05E6\u05D9\u05D2",
+  "live.intro": "\u05E0\u05E6\u05D9\u05D2 \u05D9\u05E6\u05D8\u05E8\u05E3 \u05D1\u05E2\u05D5\u05D3 \u05E8\u05D2\u05E2. \u05D4\u05E9\u05D0\u05D9\u05E8\u05D5 \u05D0\u05D9\u05DE\u05D9\u05D9\u05DC \u05D0\u05D5 \u05D8\u05DC\u05E4\u05D5\u05DF \u05DC\u05DE\u05E7\u05E8\u05D4 \u05E9\u05E0\u05E6\u05D8\u05E8\u05DA \u05DC\u05D7\u05D6\u05D5\u05E8 \u05D0\u05DC\u05D9\u05DB\u05DD.",
+  "live.department": "\u05DE\u05D7\u05DC\u05E7\u05D4",
+  "live.message": "\u05D4\u05D4\u05D5\u05D3\u05E2\u05D4 \u05E9\u05DC\u05DB\u05DD (\u05DC\u05D0 \u05D7\u05D5\u05D1\u05D4)",
+  "live.start": "\u05D4\u05EA\u05D7\u05DC\u05EA \u05E9\u05D9\u05D7\u05D4",
+  "live.connecting": "\u05DE\u05EA\u05D7\u05D1\u05E8\u05D9\u05DD...",
+  "live.waiting": "\u05DE\u05DE\u05EA\u05D9\u05E0\u05D9\u05DD \u05DC\u05E0\u05E6\u05D9\u05D2",
+  "live.waitingLeft": "\u05DE\u05DE\u05EA\u05D9\u05E0\u05D9\u05DD \u05DC\u05E0\u05E6\u05D9\u05D2 ({time})",
+  "live.leave": "\u05DC\u05D4\u05E9\u05D0\u05D9\u05E8 \u05D4\u05D5\u05D3\u05E2\u05D4 \u05D1\u05DE\u05E7\u05D5\u05DD",
+  "live.end": "\u05E1\u05D9\u05D5\u05DD \u05D4\u05E9\u05D9\u05D7\u05D4",
+  "live.joined": "\u05E2\u05DB\u05E9\u05D9\u05D5 \u05D1\u05E9\u05D9\u05D7\u05D4: {name}",
+  "live.with": "\u05D1\u05E9\u05D9\u05D7\u05D4 \u05E2\u05DD {name}",
+  "live.agent": "\u05E0\u05E6\u05D9\u05D2",
+  "live.typing": "\u05DE\u05E7\u05DC\u05D9\u05D3\u05D9\u05DD \u05EA\u05E9\u05D5\u05D1\u05D4...",
+  "live.ended": "\u05D4\u05E9\u05D9\u05D7\u05D4 \u05D4\u05E1\u05EA\u05D9\u05D9\u05DE\u05D4",
+  "live.ticket": "\u05E7\u05D9\u05D1\u05DC\u05E0\u05D5 \u05D0\u05EA \u05D4\u05D4\u05D5\u05D3\u05E2\u05D4 \u05D5\u05E0\u05D7\u05D6\u05D5\u05E8 \u05D0\u05DC\u05D9\u05DB\u05DD \u05D1\u05D4\u05E7\u05D3\u05DD.",
+  "live.timeout": "\u05D0\u05E3 \u05E0\u05E6\u05D9\u05D2 \u05DC\u05D0 \u05D4\u05EA\u05E4\u05E0\u05D4 \u05D1\u05D6\u05DE\u05DF, \u05D0\u05D6 \u05E9\u05DE\u05E8\u05E0\u05D5 \u05D0\u05EA \u05D4\u05E9\u05D9\u05D7\u05D4 \u05DB\u05E4\u05E0\u05D9\u05D9\u05D4.",
+  "live.number": "\u05E4\u05E0\u05D9\u05D9\u05D4 \u05DE\u05E1\u05E4\u05E8 {number}",
+  "live.closed": "\u05D4\u05E0\u05E6\u05D9\u05D2\u05D9\u05DD \u05DC\u05D0 \u05D6\u05DE\u05D9\u05E0\u05D9\u05DD \u05DB\u05E8\u05D2\u05E2. \u05D4\u05E9\u05D0\u05D9\u05E8\u05D5 \u05D4\u05D5\u05D3\u05E2\u05D4 \u05D5\u05E0\u05D7\u05D6\u05D5\u05E8 \u05D0\u05DC\u05D9\u05DB\u05DD.",
+  "live.closedUntil": "\u05D4\u05E0\u05E6\u05D9\u05D2\u05D9\u05DD \u05DC\u05D0 \u05D6\u05DE\u05D9\u05E0\u05D9\u05DD \u05DB\u05E8\u05D2\u05E2 \u05D5\u05D9\u05D7\u05D6\u05E8\u05D5 \u05D1-{time}. \u05D4\u05E9\u05D0\u05D9\u05E8\u05D5 \u05D4\u05D5\u05D3\u05E2\u05D4 \u05D5\u05E0\u05D7\u05D6\u05D5\u05E8 \u05D0\u05DC\u05D9\u05DB\u05DD.",
+  "live.busy": "\u05DB\u05DC \u05D4\u05E0\u05E6\u05D9\u05D2\u05D9\u05DD \u05E2\u05E1\u05D5\u05E7\u05D9\u05DD \u05DB\u05E8\u05D2\u05E2. \u05D4\u05E9\u05D0\u05D9\u05E8\u05D5 \u05D4\u05D5\u05D3\u05E2\u05D4 \u05D5\u05E0\u05D7\u05D6\u05D5\u05E8 \u05D0\u05DC\u05D9\u05DB\u05DD.",
+  "live.failed": "\u05D4\u05D4\u05D5\u05D3\u05E2\u05D4 \u05DC\u05D0 \u05E0\u05E9\u05DC\u05D7\u05D4. \u05D4\u05E7\u05D9\u05E9\u05D5 \u05DB\u05D3\u05D9 \u05DC\u05E0\u05E1\u05D5\u05EA \u05E9\u05D5\u05D1.",
+  "live.back": "\u05D7\u05D6\u05E8\u05D4 \u05DC\u05D1\u05D5\u05D8",
+  "live.reconnecting": "\u05DE\u05EA\u05D7\u05D1\u05E8\u05D9\u05DD \u05DE\u05D7\u05D3\u05E9...",
+  "live.tooLong": "\u05D0\u05E4\u05E9\u05E8 \u05DC\u05E9\u05DC\u05D5\u05D7 \u05E2\u05D3 2000 \u05EA\u05D5\u05D5\u05D9\u05DD \u05D1\u05D4\u05D5\u05D3\u05E2\u05D4.",
+  "live.elsewhere": "\u05DB\u05D1\u05E8 \u05D9\u05E9 \u05DC\u05DB\u05DD \u05E9\u05D9\u05D7\u05D4 \u05E4\u05EA\u05D5\u05D7\u05D4 \u05D1\u05D7\u05DC\u05D5\u05DF \u05D0\u05D7\u05E8.",
+  "live.replaced": "\u05D4\u05E9\u05D9\u05D7\u05D4 \u05DE\u05DE\u05E9\u05D9\u05DB\u05D4 \u05D1\u05D7\u05DC\u05D5\u05DF \u05D0\u05D7\u05E8.",
+  "live.placeholder": "\u05DB\u05EA\u05D1\u05D5 \u05D4\u05D5\u05D3\u05E2\u05D4..."
 };
 
 // i18n/ar.json
@@ -350,7 +520,35 @@ var ar_default = {
   "form.required": "\u0645\u0637\u0644\u0648\u0628",
   "form.contactRequired": "\u0627\u062A\u0631\u0643 \u0628\u0631\u064A\u062F\u064B\u0627 \u0625\u0644\u0643\u062A\u0631\u0648\u0646\u064A\u064B\u0627 \u0623\u0648 \u0631\u0642\u0645 \u0647\u0627\u062A\u0641 \u0644\u0646\u062A\u0645\u0643\u0646 \u0645\u0646 \u0627\u0644\u0631\u062F \u0639\u0644\u064A\u0643",
   "form.emailInvalid": "\u0639\u0646\u0648\u0627\u0646 \u0627\u0644\u0628\u0631\u064A\u062F \u0627\u0644\u0625\u0644\u0643\u062A\u0631\u0648\u0646\u064A \u063A\u064A\u0631 \u0635\u0627\u0644\u062D",
-  "form.backToChat": "\u0627\u0644\u0639\u0648\u062F\u0629 \u0625\u0644\u0649 \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629"
+  "form.backToChat": "\u0627\u0644\u0639\u0648\u062F\u0629 \u0625\u0644\u0649 \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629",
+  "live.talk": "\u0627\u0644\u062A\u062D\u062F\u062B \u0645\u0639 \u0645\u0645\u062B\u0644",
+  "live.intro": "\u0633\u064A\u0646\u0636\u0645 \u0645\u0645\u062B\u0644 \u0628\u0639\u062F \u0644\u062D\u0638\u0627\u062A. \u0627\u062A\u0631\u0643 \u0628\u0631\u064A\u062F\u064B\u0627 \u0625\u0644\u0643\u062A\u0631\u0648\u0646\u064A\u064B\u0627 \u0623\u0648 \u0631\u0642\u0645 \u0647\u0627\u062A\u0641 \u0641\u064A \u062D\u0627\u0644 \u0627\u062D\u062A\u062C\u0646\u0627 \u0625\u0644\u0649 \u0627\u0644\u0639\u0648\u062F\u0629 \u0625\u0644\u064A\u0643.",
+  "live.department": "\u0627\u0644\u0642\u0633\u0645",
+  "live.message": "\u0631\u0633\u0627\u0644\u062A\u0643 (\u0627\u062E\u062A\u064A\u0627\u0631\u064A)",
+  "live.start": "\u0628\u062F\u0621 \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629",
+  "live.connecting": "\u062C\u0627\u0631\u064D \u0627\u0644\u0627\u062A\u0635\u0627\u0644...",
+  "live.waiting": "\u0641\u064A \u0627\u0646\u062A\u0638\u0627\u0631 \u0645\u0645\u062B\u0644",
+  "live.waitingLeft": "\u0641\u064A \u0627\u0646\u062A\u0638\u0627\u0631 \u0645\u0645\u062B\u0644 ({time})",
+  "live.leave": "\u0627\u062A\u0631\u0643 \u0631\u0633\u0627\u0644\u0629 \u0628\u062F\u0644\u064B\u0627 \u0645\u0646 \u0630\u0644\u0643",
+  "live.end": "\u0625\u0646\u0647\u0627\u0621 \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629",
+  "live.joined": "\u0627\u0646\u0636\u0645 {name} \u0625\u0644\u0649 \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629",
+  "live.with": "\u062A\u062A\u062D\u062F\u062B \u0645\u0639 {name}",
+  "live.agent": "\u0645\u0645\u062B\u0644",
+  "live.typing": "\u064A\u0643\u062A\u0628 \u0631\u062F\u064B\u0627...",
+  "live.ended": "\u0627\u0646\u062A\u0647\u062A \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629",
+  "live.ticket": "\u0648\u0635\u0644\u062A\u0646\u0627 \u0631\u0633\u0627\u0644\u062A\u0643 \u0648\u0633\u0646\u0639\u0648\u062F \u0625\u0644\u064A\u0643 \u0642\u0631\u064A\u0628\u064B\u0627.",
+  "live.timeout": "\u0644\u0645 \u064A\u062A\u0641\u0631\u063A \u0623\u064A \u0645\u0645\u062B\u0644 \u0641\u064A \u0627\u0644\u0648\u0642\u062A \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u060C \u0644\u0630\u0644\u0643 \u062D\u0641\u0638\u0646\u0627 \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629 \u0643\u0637\u0644\u0628.",
+  "live.number": "\u0637\u0644\u0628 \u0631\u0642\u0645 {number}",
+  "live.closed": "\u0645\u0645\u062B\u0644\u0648\u0646\u0627 \u063A\u064A\u0631 \u0645\u062A\u0627\u062D\u064A\u0646 \u0627\u0644\u0622\u0646. \u0627\u062A\u0631\u0643 \u0631\u0633\u0627\u0644\u0629 \u0648\u0633\u0646\u0639\u0648\u062F \u0625\u0644\u064A\u0643.",
+  "live.closedUntil": "\u0645\u0645\u062B\u0644\u0648\u0646\u0627 \u063A\u064A\u0631 \u0645\u062A\u0627\u062D\u064A\u0646 \u0627\u0644\u0622\u0646 \u0648\u0633\u064A\u0639\u0648\u062F\u0648\u0646 \u0641\u064A {time}. \u0627\u062A\u0631\u0643 \u0631\u0633\u0627\u0644\u0629 \u0648\u0633\u0646\u0639\u0648\u062F \u0625\u0644\u064A\u0643.",
+  "live.busy": "\u062C\u0645\u064A\u0639 \u0645\u0645\u062B\u0644\u064A\u0646\u0627 \u0645\u0634\u063A\u0648\u0644\u0648\u0646 \u0627\u0644\u0622\u0646. \u0627\u062A\u0631\u0643 \u0631\u0633\u0627\u0644\u0629 \u0648\u0633\u0646\u0639\u0648\u062F \u0625\u0644\u064A\u0643.",
+  "live.failed": "\u0644\u0645 \u062A\u064F\u0631\u0633\u0644 \u0627\u0644\u0631\u0633\u0627\u0644\u0629. \u0627\u0636\u063A\u0637 \u0644\u0644\u0645\u062D\u0627\u0648\u0644\u0629 \u0645\u0631\u0629 \u0623\u062E\u0631\u0649.",
+  "live.back": "\u0627\u0644\u0639\u0648\u062F\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u0648\u062A",
+  "live.reconnecting": "\u062C\u0627\u0631\u064D \u0625\u0639\u0627\u062F\u0629 \u0627\u0644\u0627\u062A\u0635\u0627\u0644...",
+  "live.tooLong": "\u0627\u0644\u062D\u062F \u0627\u0644\u0623\u0642\u0635\u0649 \u0644\u0644\u0631\u0633\u0627\u0644\u0629 2000 \u062D\u0631\u0641.",
+  "live.elsewhere": "\u0644\u062F\u064A\u0643 \u0645\u062D\u0627\u062F\u062B\u0629 \u0645\u0641\u062A\u0648\u062D\u0629 \u0628\u0627\u0644\u0641\u0639\u0644 \u0641\u064A \u0646\u0627\u0641\u0630\u0629 \u0623\u062E\u0631\u0649.",
+  "live.replaced": "\u062A\u0633\u062A\u0645\u0631 \u0647\u0630\u0647 \u0627\u0644\u0645\u062D\u0627\u062F\u062B\u0629 \u0641\u064A \u0646\u0627\u0641\u0630\u0629 \u0623\u062E\u0631\u0649.",
+  "live.placeholder": "\u0627\u0643\u062A\u0628 \u0631\u0633\u0627\u0644\u0629..."
 };
 
 // i18n/ru.json
@@ -391,7 +589,35 @@ var ru_default = {
   "form.required": "\u041E\u0431\u044F\u0437\u0430\u0442\u0435\u043B\u044C\u043D\u043E\u0435 \u043F\u043E\u043B\u0435",
   "form.contactRequired": "\u0423\u043A\u0430\u0436\u0438\u0442\u0435 email \u0438\u043B\u0438 \u043D\u043E\u043C\u0435\u0440 \u0442\u0435\u043B\u0435\u0444\u043E\u043D\u0430, \u0447\u0442\u043E\u0431\u044B \u043C\u044B \u043C\u043E\u0433\u043B\u0438 \u0441 \u0432\u0430\u043C\u0438 \u0441\u0432\u044F\u0437\u0430\u0442\u044C\u0441\u044F",
   "form.emailInvalid": "\u041D\u0435\u0432\u0435\u0440\u043D\u044B\u0439 \u0430\u0434\u0440\u0435\u0441 email",
-  "form.backToChat": "\u0412\u0435\u0440\u043D\u0443\u0442\u044C\u0441\u044F \u0432 \u0447\u0430\u0442"
+  "form.backToChat": "\u0412\u0435\u0440\u043D\u0443\u0442\u044C\u0441\u044F \u0432 \u0447\u0430\u0442",
+  "live.talk": "\u0421\u0432\u044F\u0437\u0430\u0442\u044C\u0441\u044F \u0441 \u043E\u043F\u0435\u0440\u0430\u0442\u043E\u0440\u043E\u043C",
+  "live.intro": "\u041E\u043F\u0435\u0440\u0430\u0442\u043E\u0440 \u0441\u043A\u043E\u0440\u043E \u043F\u043E\u0434\u043A\u043B\u044E\u0447\u0438\u0442\u0441\u044F. \u041E\u0441\u0442\u0430\u0432\u044C\u0442\u0435 email \u0438\u043B\u0438 \u0442\u0435\u043B\u0435\u0444\u043E\u043D \u043D\u0430 \u0441\u043B\u0443\u0447\u0430\u0439, \u0435\u0441\u043B\u0438 \u043D\u0430\u043C \u043D\u0443\u0436\u043D\u043E \u0431\u0443\u0434\u0435\u0442 \u0441 \u0432\u0430\u043C\u0438 \u0441\u0432\u044F\u0437\u0430\u0442\u044C\u0441\u044F.",
+  "live.department": "\u041E\u0442\u0434\u0435\u043B",
+  "live.message": "\u0412\u0430\u0448\u0435 \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435 (\u043D\u0435\u043E\u0431\u044F\u0437\u0430\u0442\u0435\u043B\u044C\u043D\u043E)",
+  "live.start": "\u041D\u0430\u0447\u0430\u0442\u044C \u0447\u0430\u0442",
+  "live.connecting": "\u041F\u043E\u0434\u043A\u043B\u044E\u0447\u0435\u043D\u0438\u0435...",
+  "live.waiting": "\u041E\u0436\u0438\u0434\u0430\u043D\u0438\u0435 \u043E\u043F\u0435\u0440\u0430\u0442\u043E\u0440\u0430",
+  "live.waitingLeft": "\u041E\u0436\u0438\u0434\u0430\u043D\u0438\u0435 \u043E\u043F\u0435\u0440\u0430\u0442\u043E\u0440\u0430 ({time})",
+  "live.leave": "\u041E\u0441\u0442\u0430\u0432\u0438\u0442\u044C \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435",
+  "live.end": "\u0417\u0430\u0432\u0435\u0440\u0448\u0438\u0442\u044C \u0447\u0430\u0442",
+  "live.joined": "{name} \u043F\u0440\u0438\u0441\u043E\u0435\u0434\u0438\u043D\u044F\u0435\u0442\u0441\u044F \u043A \u0447\u0430\u0442\u0443",
+  "live.with": "\u0427\u0430\u0442 \u0441: {name}",
+  "live.agent": "\u041E\u043F\u0435\u0440\u0430\u0442\u043E\u0440",
+  "live.typing": "\u041F\u0435\u0447\u0430\u0442\u0430\u0435\u0442 \u043E\u0442\u0432\u0435\u0442...",
+  "live.ended": "\u0427\u0430\u0442 \u0437\u0430\u0432\u0435\u0440\u0448\u0451\u043D",
+  "live.ticket": "\u041C\u044B \u043F\u043E\u043B\u0443\u0447\u0438\u043B\u0438 \u0432\u0430\u0448\u0435 \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435 \u0438 \u0441\u043A\u043E\u0440\u043E \u0441 \u0432\u0430\u043C\u0438 \u0441\u0432\u044F\u0436\u0435\u043C\u0441\u044F.",
+  "live.timeout": "\u041D\u0438 \u043E\u0434\u0438\u043D \u043E\u043F\u0435\u0440\u0430\u0442\u043E\u0440 \u043D\u0435 \u043E\u0441\u0432\u043E\u0431\u043E\u0434\u0438\u043B\u0441\u044F \u0432\u043E\u0432\u0440\u0435\u043C\u044F, \u043F\u043E\u044D\u0442\u043E\u043C\u0443 \u043C\u044B \u0441\u043E\u0445\u0440\u0430\u043D\u0438\u043B\u0438 \u0447\u0430\u0442 \u043A\u0430\u043A \u043E\u0431\u0440\u0430\u0449\u0435\u043D\u0438\u0435.",
+  "live.number": "\u041E\u0431\u0440\u0430\u0449\u0435\u043D\u0438\u0435 \u2116{number}",
+  "live.closed": "\u0421\u0435\u0439\u0447\u0430\u0441 \u043E\u043F\u0435\u0440\u0430\u0442\u043E\u0440\u044B \u043D\u0435\u0434\u043E\u0441\u0442\u0443\u043F\u043D\u044B. \u041E\u0441\u0442\u0430\u0432\u044C\u0442\u0435 \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435, \u0438 \u043C\u044B \u0441 \u0432\u0430\u043C\u0438 \u0441\u0432\u044F\u0436\u0435\u043C\u0441\u044F.",
+  "live.closedUntil": "\u0421\u0435\u0439\u0447\u0430\u0441 \u043E\u043F\u0435\u0440\u0430\u0442\u043E\u0440\u044B \u043D\u0435\u0434\u043E\u0441\u0442\u0443\u043F\u043D\u044B \u0438 \u0432\u0435\u0440\u043D\u0443\u0442\u0441\u044F \u0432 {time}. \u041E\u0441\u0442\u0430\u0432\u044C\u0442\u0435 \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435, \u0438 \u043C\u044B \u0441 \u0432\u0430\u043C\u0438 \u0441\u0432\u044F\u0436\u0435\u043C\u0441\u044F.",
+  "live.busy": "\u0412\u0441\u0435 \u043E\u043F\u0435\u0440\u0430\u0442\u043E\u0440\u044B \u0441\u0435\u0439\u0447\u0430\u0441 \u0437\u0430\u043D\u044F\u0442\u044B. \u041E\u0441\u0442\u0430\u0432\u044C\u0442\u0435 \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435, \u0438 \u043C\u044B \u0441 \u0432\u0430\u043C\u0438 \u0441\u0432\u044F\u0436\u0435\u043C\u0441\u044F.",
+  "live.failed": "\u0421\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435 \u043D\u0435 \u043E\u0442\u043F\u0440\u0430\u0432\u043B\u0435\u043D\u043E. \u041D\u0430\u0436\u043C\u0438\u0442\u0435, \u0447\u0442\u043E\u0431\u044B \u043F\u043E\u0432\u0442\u043E\u0440\u0438\u0442\u044C.",
+  "live.back": "\u0412\u0435\u0440\u043D\u0443\u0442\u044C\u0441\u044F \u043A \u0431\u043E\u0442\u0443",
+  "live.reconnecting": "\u041F\u0435\u0440\u0435\u043F\u043E\u0434\u043A\u043B\u044E\u0447\u0435\u043D\u0438\u0435...",
+  "live.tooLong": "\u0414\u043B\u0438\u043D\u0430 \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u044F \u043D\u0435 \u0431\u043E\u043B\u0435\u0435 2000 \u0441\u0438\u043C\u0432\u043E\u043B\u043E\u0432.",
+  "live.elsewhere": "\u0423 \u0432\u0430\u0441 \u0443\u0436\u0435 \u0435\u0441\u0442\u044C \u043E\u0442\u043A\u0440\u044B\u0442\u044B\u0439 \u0447\u0430\u0442 \u0432 \u0434\u0440\u0443\u0433\u043E\u043C \u043E\u043A\u043D\u0435.",
+  "live.replaced": "\u042D\u0442\u043E\u0442 \u0447\u0430\u0442 \u043F\u0440\u043E\u0434\u043E\u043B\u0436\u0430\u0435\u0442\u0441\u044F \u0432 \u0434\u0440\u0443\u0433\u043E\u043C \u043E\u043A\u043D\u0435.",
+  "live.placeholder": "\u0412\u0432\u0435\u0434\u0438\u0442\u0435 \u0441\u043E\u043E\u0431\u0449\u0435\u043D\u0438\u0435..."
 };
 
 // i18n/es.json
@@ -432,7 +658,35 @@ var es_default = {
   "form.required": "Obligatorio",
   "form.contactRequired": "Deja un correo o un tel\xE9fono para que podamos responderte",
   "form.emailInvalid": "Correo electr\xF3nico no v\xE1lido",
-  "form.backToChat": "Volver al chat"
+  "form.backToChat": "Volver al chat",
+  "live.talk": "Hablar con un agente",
+  "live.intro": "Un agente se unir\xE1 en breve. Deja un email o un tel\xE9fono por si necesitamos contactarte.",
+  "live.department": "Departamento",
+  "live.message": "Tu mensaje (opcional)",
+  "live.start": "Iniciar chat",
+  "live.connecting": "Conectando...",
+  "live.waiting": "Esperando a un agente",
+  "live.waitingLeft": "Esperando a un agente ({time})",
+  "live.leave": "Dejar un mensaje",
+  "live.end": "Terminar chat",
+  "live.joined": "{name} se uni\xF3 al chat",
+  "live.with": "Hablando con {name}",
+  "live.agent": "Agente",
+  "live.typing": "Escribiendo una respuesta...",
+  "live.ended": "El chat ha terminado",
+  "live.ticket": "Recibimos tu mensaje y te responderemos pronto.",
+  "live.timeout": "Ning\xFAn agente qued\xF3 libre a tiempo, as\xED que guardamos tu chat como una solicitud.",
+  "live.number": "Solicitud n.\xBA {number}",
+  "live.closed": "Nuestros agentes no est\xE1n disponibles ahora. Deja un mensaje y te responderemos.",
+  "live.closedUntil": "Nuestros agentes no est\xE1n disponibles ahora y volver\xE1n a las {time}. Deja un mensaje y te responderemos.",
+  "live.busy": "Todos nuestros agentes est\xE1n ocupados ahora. Deja un mensaje y te responderemos.",
+  "live.failed": "Mensaje no enviado. Toca para intentarlo de nuevo.",
+  "live.back": "Volver al bot",
+  "live.reconnecting": "Reconectando...",
+  "live.tooLong": "Los mensajes tienen un m\xE1ximo de 2000 caracteres.",
+  "live.elsewhere": "Ya tienes un chat abierto en otra ventana.",
+  "live.replaced": "Este chat contin\xFAa en otra ventana.",
+  "live.placeholder": "Escribe un mensaje..."
 };
 
 // i18n/fr.json
@@ -473,7 +727,35 @@ var fr_default = {
   "form.required": "Obligatoire",
   "form.contactRequired": "Indiquez un e-mail ou un num\xE9ro de t\xE9l\xE9phone pour que nous puissions vous r\xE9pondre",
   "form.emailInvalid": "Adresse e-mail invalide",
-  "form.backToChat": "Retour au chat"
+  "form.backToChat": "Retour au chat",
+  "live.talk": "Parler \xE0 un conseiller",
+  "live.intro": "Un conseiller va vous rejoindre. Laissez un email ou un num\xE9ro de t\xE9l\xE9phone au cas o\xF9 nous devrions vous recontacter.",
+  "live.department": "Service",
+  "live.message": "Votre message (facultatif)",
+  "live.start": "D\xE9marrer le chat",
+  "live.connecting": "Connexion...",
+  "live.waiting": "En attente d\u2019un conseiller",
+  "live.waitingLeft": "En attente d\u2019un conseiller ({time})",
+  "live.leave": "Laisser un message \xE0 la place",
+  "live.end": "Terminer le chat",
+  "live.joined": "{name} a rejoint le chat",
+  "live.with": "En conversation avec {name}",
+  "live.agent": "Conseiller",
+  "live.typing": "R\xE9dige une r\xE9ponse...",
+  "live.ended": "Le chat est termin\xE9",
+  "live.ticket": "Nous avons bien re\xE7u votre message et revenons vers vous rapidement.",
+  "live.timeout": "Aucun conseiller ne s\u2019est lib\xE9r\xE9 \xE0 temps, nous avons donc enregistr\xE9 votre chat comme demande.",
+  "live.number": "Demande n\xB0 {number}",
+  "live.closed": "Nos conseillers ne sont pas disponibles pour le moment. Laissez un message et nous reviendrons vers vous.",
+  "live.closedUntil": "Nos conseillers ne sont pas disponibles pour le moment et reviennent \xE0 {time}. Laissez un message et nous reviendrons vers vous.",
+  "live.busy": "Tous nos conseillers sont occup\xE9s. Laissez un message et nous reviendrons vers vous.",
+  "live.failed": "Message non envoy\xE9. Touchez pour r\xE9essayer.",
+  "live.back": "Retour au bot",
+  "live.reconnecting": "Reconnexion...",
+  "live.tooLong": "Les messages sont limit\xE9s \xE0 2000 caract\xE8res.",
+  "live.elsewhere": "Vous avez d\xE9j\xE0 un chat ouvert dans une autre fen\xEAtre.",
+  "live.replaced": "Ce chat continue dans une autre fen\xEAtre.",
+  "live.placeholder": "\xC9crivez un message..."
 };
 
 // i18n/de.json
@@ -514,7 +796,35 @@ var de_default = {
   "form.required": "Pflichtfeld",
   "form.contactRequired": "Bitte geben Sie eine E-Mail-Adresse oder Telefonnummer an, damit wir uns melden k\xF6nnen",
   "form.emailInvalid": "Ung\xFCltige E-Mail-Adresse",
-  "form.backToChat": "Zur\xFCck zum Chat"
+  "form.backToChat": "Zur\xFCck zum Chat",
+  "live.talk": "Mit einem Mitarbeiter sprechen",
+  "live.intro": "Gleich ist jemand f\xFCr Sie da. Hinterlassen Sie eine E-Mail-Adresse oder Telefonnummer, falls wir uns bei Ihnen melden m\xFCssen.",
+  "live.department": "Abteilung",
+  "live.message": "Ihre Nachricht (optional)",
+  "live.start": "Chat starten",
+  "live.connecting": "Verbinden...",
+  "live.waiting": "Warten auf einen Mitarbeiter",
+  "live.waitingLeft": "Warten auf einen Mitarbeiter ({time})",
+  "live.leave": "Stattdessen eine Nachricht hinterlassen",
+  "live.end": "Chat beenden",
+  "live.joined": "{name} ist dem Chat beigetreten",
+  "live.with": "Im Chat mit {name}",
+  "live.agent": "Mitarbeiter",
+  "live.typing": "Schreibt eine Antwort...",
+  "live.ended": "Der Chat wurde beendet",
+  "live.ticket": "Wir haben Ihre Nachricht erhalten und melden uns bald bei Ihnen.",
+  "live.timeout": "Es wurde rechtzeitig niemand frei, deshalb haben wir Ihren Chat als Anfrage gespeichert.",
+  "live.number": "Anfrage Nr. {number}",
+  "live.closed": "Unsere Mitarbeiter sind gerade nicht erreichbar. Hinterlassen Sie eine Nachricht, wir melden uns bei Ihnen.",
+  "live.closedUntil": "Unsere Mitarbeiter sind gerade nicht erreichbar und ab {time} wieder da. Hinterlassen Sie eine Nachricht, wir melden uns bei Ihnen.",
+  "live.busy": "Alle Mitarbeiter sind gerade besch\xE4ftigt. Hinterlassen Sie eine Nachricht, wir melden uns bei Ihnen.",
+  "live.failed": "Nachricht nicht gesendet. Tippen Sie, um es erneut zu versuchen.",
+  "live.back": "Zur\xFCck zum Bot",
+  "live.reconnecting": "Neu verbinden...",
+  "live.tooLong": "Nachrichten sind auf 2000 Zeichen begrenzt.",
+  "live.elsewhere": "Sie haben bereits einen offenen Chat in einem anderen Fenster.",
+  "live.replaced": "Dieser Chat geht in einem anderen Fenster weiter.",
+  "live.placeholder": "Nachricht eingeben..."
 };
 
 // i18n/pt.json
@@ -555,7 +865,35 @@ var pt_default = {
   "form.required": "Obrigat\xF3rio",
   "form.contactRequired": "Informe um e-mail ou telefone para que possamos retornar",
   "form.emailInvalid": "Endere\xE7o de e-mail inv\xE1lido",
-  "form.backToChat": "Voltar ao chat"
+  "form.backToChat": "Voltar ao chat",
+  "live.talk": "Falar com um atendente",
+  "live.intro": "Um atendente vai entrar em instantes. Deixe um email ou telefone caso precisemos retornar o contato.",
+  "live.department": "Departamento",
+  "live.message": "Sua mensagem (opcional)",
+  "live.start": "Iniciar chat",
+  "live.connecting": "Conectando...",
+  "live.waiting": "Aguardando um atendente",
+  "live.waitingLeft": "Aguardando um atendente ({time})",
+  "live.leave": "Deixar uma mensagem",
+  "live.end": "Encerrar chat",
+  "live.joined": "{name} entrou no chat",
+  "live.with": "Conversando com {name}",
+  "live.agent": "Atendente",
+  "live.typing": "Digitando uma resposta...",
+  "live.ended": "O chat foi encerrado",
+  "live.ticket": "Recebemos sua mensagem e retornaremos em breve.",
+  "live.timeout": "Nenhum atendente ficou livre a tempo, ent\xE3o salvamos seu chat como uma solicita\xE7\xE3o.",
+  "live.number": "Solicita\xE7\xE3o n\xBA {number}",
+  "live.closed": "Nossos atendentes n\xE3o est\xE3o dispon\xEDveis agora. Deixe uma mensagem e retornaremos.",
+  "live.closedUntil": "Nossos atendentes n\xE3o est\xE3o dispon\xEDveis agora e voltam \xE0s {time}. Deixe uma mensagem e retornaremos.",
+  "live.busy": "Todos os nossos atendentes est\xE3o ocupados agora. Deixe uma mensagem e retornaremos.",
+  "live.failed": "Mensagem n\xE3o enviada. Toque para tentar de novo.",
+  "live.back": "Voltar ao bot",
+  "live.reconnecting": "Reconectando...",
+  "live.tooLong": "As mensagens t\xEAm no m\xE1ximo 2000 caracteres.",
+  "live.elsewhere": "Voc\xEA j\xE1 tem um chat aberto em outra janela.",
+  "live.replaced": "Este chat continua em outra janela.",
+  "live.placeholder": "Digite uma mensagem..."
 };
 
 // i18n/it.json
@@ -596,7 +934,35 @@ var it_default = {
   "form.required": "Obbligatorio",
   "form.contactRequired": "Lascia un'email o un numero di telefono per poterti ricontattare",
   "form.emailInvalid": "Indirizzo email non valido",
-  "form.backToChat": "Torna alla chat"
+  "form.backToChat": "Torna alla chat",
+  "live.talk": "Parla con un operatore",
+  "live.intro": "Un operatore arriver\xE0 a breve. Lascia un\u2019email o un numero di telefono nel caso dovessimo ricontattarti.",
+  "live.department": "Reparto",
+  "live.message": "Il tuo messaggio (facoltativo)",
+  "live.start": "Avvia la chat",
+  "live.connecting": "Connessione...",
+  "live.waiting": "In attesa di un operatore",
+  "live.waitingLeft": "In attesa di un operatore ({time})",
+  "live.leave": "Lascia invece un messaggio",
+  "live.end": "Termina la chat",
+  "live.joined": "{name} \xE8 entrato nella chat",
+  "live.with": "In chat con {name}",
+  "live.agent": "Operatore",
+  "live.typing": "Sta scrivendo una risposta...",
+  "live.ended": "La chat \xE8 terminata",
+  "live.ticket": "Abbiamo ricevuto il tuo messaggio e ti risponderemo presto.",
+  "live.timeout": "Nessun operatore si \xE8 liberato in tempo, quindi abbiamo salvato la chat come richiesta.",
+  "live.number": "Richiesta n. {number}",
+  "live.closed": "I nostri operatori non sono disponibili ora. Lascia un messaggio e ti ricontatteremo.",
+  "live.closedUntil": "I nostri operatori non sono disponibili ora e tornano alle {time}. Lascia un messaggio e ti ricontatteremo.",
+  "live.busy": "Tutti i nostri operatori sono occupati. Lascia un messaggio e ti ricontatteremo.",
+  "live.failed": "Messaggio non inviato. Tocca per riprovare.",
+  "live.back": "Torna al bot",
+  "live.reconnecting": "Riconnessione...",
+  "live.tooLong": "I messaggi possono avere al massimo 2000 caratteri.",
+  "live.elsewhere": "Hai gi\xE0 una chat aperta in un\u2019altra finestra.",
+  "live.replaced": "Questa chat continua in un\u2019altra finestra.",
+  "live.placeholder": "Scrivi un messaggio..."
 };
 
 // i18n/tr.json
@@ -637,11 +1003,108 @@ var tr_default = {
   "form.required": "Zorunlu",
   "form.contactRequired": "Size d\xF6n\xFC\u015F yapabilmemiz i\xE7in bir e-posta veya telefon numaras\u0131 b\u0131rak\u0131n",
   "form.emailInvalid": "Ge\xE7ersiz e-posta adresi",
-  "form.backToChat": "Sohbete d\xF6n"
+  "form.backToChat": "Sohbete d\xF6n",
+  "live.talk": "Bir temsilciyle konu\u015F",
+  "live.intro": "Birazdan bir temsilci kat\u0131lacak. Size d\xF6nmemiz gerekirse diye bir e-posta veya telefon numaras\u0131 b\u0131rak\u0131n.",
+  "live.department": "Departman",
+  "live.message": "Mesaj\u0131n\u0131z (iste\u011Fe ba\u011Fl\u0131)",
+  "live.start": "Sohbeti ba\u015Flat",
+  "live.connecting": "Ba\u011Flan\u0131yor...",
+  "live.waiting": "Temsilci bekleniyor",
+  "live.waitingLeft": "Temsilci bekleniyor ({time})",
+  "live.leave": "Bunun yerine mesaj b\u0131rak",
+  "live.end": "Sohbeti bitir",
+  "live.joined": "{name} sohbete kat\u0131ld\u0131",
+  "live.with": "G\xF6r\xFC\u015Ft\xFC\u011F\xFCn\xFCz ki\u015Fi: {name}",
+  "live.agent": "Temsilci",
+  "live.typing": "Yan\u0131t yaz\u0131yor...",
+  "live.ended": "Sohbet sona erdi",
+  "live.ticket": "Mesaj\u0131n\u0131z\u0131 ald\u0131k, en k\u0131sa s\xFCrede size d\xF6nece\u011Fiz.",
+  "live.timeout": "Zaman\u0131nda m\xFCsait temsilci olmad\u0131, bu y\xFCzden sohbetinizi talep olarak kaydettik.",
+  "live.number": "Talep no. {number}",
+  "live.closed": "Temsilcilerimiz \u015Fu anda m\xFCsait de\u011Fil. Mesaj b\u0131rak\u0131n, size d\xF6nelim.",
+  "live.closedUntil": "Temsilcilerimiz \u015Fu anda m\xFCsait de\u011Fil, {time} itibar\u0131yla d\xF6necekler. Mesaj b\u0131rak\u0131n, size d\xF6nelim.",
+  "live.busy": "T\xFCm temsilcilerimiz \u015Fu anda me\u015Fgul. Mesaj b\u0131rak\u0131n, size d\xF6nelim.",
+  "live.failed": "Mesaj g\xF6nderilemedi. Tekrar denemek i\xE7in dokunun.",
+  "live.back": "Bota d\xF6n",
+  "live.reconnecting": "Yeniden ba\u011Flan\u0131yor...",
+  "live.tooLong": "Mesajlar en fazla 2000 karakter olabilir.",
+  "live.elsewhere": "Ba\u015Fka bir pencerede zaten a\xE7\u0131k bir sohbetiniz var.",
+  "live.replaced": "Bu sohbet ba\u015Fka bir pencerede devam ediyor.",
+  "live.placeholder": "Bir mesaj yaz\u0131n..."
+};
+
+// i18n/th.json
+var th_default = {
+  "chat.askAnswered": "\u0E04\u0E33\u0E15\u0E2D\u0E1A\u0E19\u0E35\u0E49\u0E0A\u0E48\u0E27\u0E22\u0E15\u0E2D\u0E1A\u0E04\u0E33\u0E16\u0E32\u0E21\u0E02\u0E2D\u0E07\u0E04\u0E38\u0E13\u0E2B\u0E23\u0E37\u0E2D\u0E44\u0E21\u0E48",
+  "chat.yes": "\u0E43\u0E0A\u0E48 \u0E02\u0E2D\u0E1A\u0E04\u0E38\u0E13",
+  "chat.no": "\u0E44\u0E21\u0E48\u0E43\u0E0A\u0E48 \u0E15\u0E49\u0E2D\u0E07\u0E01\u0E32\u0E23\u0E04\u0E27\u0E32\u0E21\u0E0A\u0E48\u0E27\u0E22\u0E40\u0E2B\u0E25\u0E37\u0E2D",
+  "chat.thanks": "\u0E22\u0E34\u0E19\u0E14\u0E35\u0E17\u0E35\u0E48\u0E44\u0E14\u0E49\u0E0A\u0E48\u0E27\u0E22\u0E40\u0E2B\u0E25\u0E37\u0E2D",
+  "chat.newQuestion": "\u0E16\u0E32\u0E21\u0E04\u0E33\u0E16\u0E32\u0E21\u0E43\u0E2B\u0E21\u0E48",
+  "chat.back": "\u0E22\u0E49\u0E2D\u0E19\u0E01\u0E25\u0E31\u0E1A",
+  "chat.home": "\u0E40\u0E21\u0E19\u0E39\u0E2B\u0E25\u0E31\u0E01",
+  "chat.didYouMean": "\u0E04\u0E38\u0E13\u0E2B\u0E21\u0E32\u0E22\u0E16\u0E36\u0E07\u0E02\u0E49\u0E2D\u0E43\u0E14",
+  "chat.notFound": "\u0E02\u0E2D\u0E2D\u0E20\u0E31\u0E22 \u0E44\u0E21\u0E48\u0E1E\u0E1A\u0E04\u0E33\u0E15\u0E2D\u0E1A\u0E2A\u0E33\u0E2B\u0E23\u0E31\u0E1A\u0E04\u0E33\u0E16\u0E32\u0E21\u0E19\u0E35\u0E49 \u0E01\u0E23\u0E38\u0E13\u0E32\u0E40\u0E25\u0E37\u0E2D\u0E01\u0E2B\u0E31\u0E27\u0E02\u0E49\u0E2D\u0E08\u0E32\u0E01\u0E40\u0E21\u0E19\u0E39 \u0E2B\u0E23\u0E37\u0E2D\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E17\u0E35\u0E21\u0E07\u0E32\u0E19\u0E02\u0E2D\u0E07\u0E40\u0E23\u0E32",
+  "chat.notFoundTwice": "\u0E02\u0E2D\u0E2D\u0E20\u0E31\u0E22 \u0E44\u0E21\u0E48\u0E1E\u0E1A\u0E04\u0E33\u0E15\u0E2D\u0E1A \u0E17\u0E35\u0E21\u0E07\u0E32\u0E19\u0E02\u0E2D\u0E07\u0E40\u0E23\u0E32\u0E22\u0E34\u0E19\u0E14\u0E35\u0E0A\u0E48\u0E27\u0E22\u0E40\u0E2B\u0E25\u0E37\u0E2D \u0E41\u0E25\u0E30\u0E44\u0E14\u0E49\u0E43\u0E2A\u0E48\u0E04\u0E33\u0E16\u0E32\u0E21\u0E02\u0E2D\u0E07\u0E04\u0E38\u0E13\u0E44\u0E27\u0E49\u0E43\u0E19\u0E41\u0E1A\u0E1A\u0E1F\u0E2D\u0E23\u0E4C\u0E21\u0E41\u0E25\u0E49\u0E27",
+  "chat.contactChip": "\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E17\u0E35\u0E21\u0E07\u0E32\u0E19",
+  "chat.openingContact": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E40\u0E1B\u0E34\u0E14\u0E41\u0E1A\u0E1A\u0E1F\u0E2D\u0E23\u0E4C\u0E21\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D \u0E1A\u0E17\u0E2A\u0E19\u0E17\u0E19\u0E32\u0E19\u0E35\u0E49\u0E08\u0E30\u0E41\u0E19\u0E1A\u0E44\u0E1B\u0E01\u0E31\u0E1A\u0E04\u0E33\u0E02\u0E2D\u0E02\u0E2D\u0E07\u0E04\u0E38\u0E13",
+  "chat.chooseTopic": "\u0E21\u0E35\u0E2D\u0E30\u0E44\u0E23\u0E43\u0E2B\u0E49\u0E0A\u0E48\u0E27\u0E22\u0E44\u0E2B\u0E21",
+  "chat.aiLabel": "\u0E04\u0E33\u0E15\u0E2D\u0E1A\u0E08\u0E32\u0E01 AI",
+  "widget.open": "\u0E40\u0E1B\u0E34\u0E14\u0E41\u0E0A\u0E15",
+  "widget.close": "\u0E1B\u0E34\u0E14\u0E41\u0E0A\u0E15",
+  "widget.placeholder": "\u0E1E\u0E34\u0E21\u0E1E\u0E4C\u0E04\u0E33\u0E16\u0E32\u0E21\u0E02\u0E2D\u0E07\u0E04\u0E38\u0E13...",
+  "widget.send": "\u0E2A\u0E48\u0E07",
+  "widget.poweredBy": "\u0E02\u0E31\u0E1A\u0E40\u0E04\u0E25\u0E37\u0E48\u0E2D\u0E19\u0E42\u0E14\u0E22 Kavchat",
+  "widget.offline": "\u0E04\u0E38\u0E13\u0E2D\u0E2D\u0E1F\u0E44\u0E25\u0E19\u0E4C\u0E2D\u0E22\u0E39\u0E48 \u0E01\u0E33\u0E25\u0E31\u0E07\u0E41\u0E2A\u0E14\u0E07\u0E04\u0E33\u0E15\u0E2D\u0E1A\u0E17\u0E35\u0E48\u0E1A\u0E31\u0E19\u0E17\u0E36\u0E01\u0E44\u0E27\u0E49",
+  "widget.loading": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E42\u0E2B\u0E25\u0E14...",
+  "widget.unavailable": "\u0E1C\u0E39\u0E49\u0E0A\u0E48\u0E27\u0E22\u0E44\u0E21\u0E48\u0E1E\u0E23\u0E49\u0E2D\u0E21\u0E43\u0E2B\u0E49\u0E1A\u0E23\u0E34\u0E01\u0E32\u0E23\u0E43\u0E19\u0E02\u0E13\u0E30\u0E19\u0E35\u0E49",
+  "form.title": "\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E40\u0E23\u0E32",
+  "form.name": "\u0E0A\u0E37\u0E48\u0E2D",
+  "form.email": "\u0E2D\u0E35\u0E40\u0E21\u0E25",
+  "form.phone": "\u0E42\u0E17\u0E23\u0E28\u0E31\u0E1E\u0E17\u0E4C",
+  "form.topic": "\u0E2B\u0E31\u0E27\u0E02\u0E49\u0E2D",
+  "form.message": "\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21",
+  "form.submit": "\u0E2A\u0E48\u0E07",
+  "form.cancel": "\u0E22\u0E01\u0E40\u0E25\u0E34\u0E01",
+  "form.sending": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E2A\u0E48\u0E07...",
+  "form.sent": "\u0E02\u0E2D\u0E1A\u0E04\u0E38\u0E13 \u0E40\u0E23\u0E32\u0E44\u0E14\u0E49\u0E23\u0E31\u0E1A\u0E04\u0E33\u0E02\u0E2D\u0E2B\u0E21\u0E32\u0E22\u0E40\u0E25\u0E02 {number} \u0E02\u0E2D\u0E07\u0E04\u0E38\u0E13\u0E41\u0E25\u0E49\u0E27 \u0E41\u0E25\u0E30\u0E08\u0E30\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E01\u0E25\u0E31\u0E1A\u0E42\u0E14\u0E22\u0E40\u0E23\u0E47\u0E27",
+  "form.error": "\u0E40\u0E01\u0E34\u0E14\u0E02\u0E49\u0E2D\u0E1C\u0E34\u0E14\u0E1E\u0E25\u0E32\u0E14 \u0E01\u0E23\u0E38\u0E13\u0E32\u0E25\u0E2D\u0E07\u0E2D\u0E35\u0E01\u0E04\u0E23\u0E31\u0E49\u0E07",
+  "form.required": "\u0E08\u0E33\u0E40\u0E1B\u0E47\u0E19\u0E15\u0E49\u0E2D\u0E07\u0E01\u0E23\u0E2D\u0E01",
+  "form.contactRequired": "\u0E01\u0E23\u0E38\u0E13\u0E32\u0E23\u0E30\u0E1A\u0E38\u0E2D\u0E35\u0E40\u0E21\u0E25\u0E2B\u0E23\u0E37\u0E2D\u0E2B\u0E21\u0E32\u0E22\u0E40\u0E25\u0E02\u0E42\u0E17\u0E23\u0E28\u0E31\u0E1E\u0E17\u0E4C \u0E40\u0E1E\u0E37\u0E48\u0E2D\u0E43\u0E2B\u0E49\u0E40\u0E23\u0E32\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E01\u0E25\u0E31\u0E1A\u0E44\u0E14\u0E49",
+  "form.emailInvalid": "\u0E2D\u0E35\u0E40\u0E21\u0E25\u0E44\u0E21\u0E48\u0E16\u0E39\u0E01\u0E15\u0E49\u0E2D\u0E07",
+  "form.backToChat": "\u0E01\u0E25\u0E31\u0E1A\u0E44\u0E1B\u0E17\u0E35\u0E48\u0E41\u0E0A\u0E15",
+  "live.talk": "\u0E04\u0E38\u0E22\u0E01\u0E31\u0E1A\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48",
+  "live.intro": "\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48\u0E08\u0E30\u0E40\u0E02\u0E49\u0E32\u0E21\u0E32\u0E43\u0E19\u0E2D\u0E35\u0E01\u0E2A\u0E31\u0E01\u0E04\u0E23\u0E39\u0E48 \u0E01\u0E23\u0E38\u0E13\u0E32\u0E1D\u0E32\u0E01\u0E2D\u0E35\u0E40\u0E21\u0E25\u0E2B\u0E23\u0E37\u0E2D\u0E40\u0E1A\u0E2D\u0E23\u0E4C\u0E42\u0E17\u0E23\u0E44\u0E27\u0E49 \u0E40\u0E1C\u0E37\u0E48\u0E2D\u0E40\u0E23\u0E32\u0E15\u0E49\u0E2D\u0E07\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E01\u0E25\u0E31\u0E1A",
+  "live.department": "\u0E41\u0E1C\u0E19\u0E01",
+  "live.message": "\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E02\u0E2D\u0E07\u0E04\u0E38\u0E13 (\u0E44\u0E21\u0E48\u0E1A\u0E31\u0E07\u0E04\u0E31\u0E1A)",
+  "live.start": "\u0E40\u0E23\u0E34\u0E48\u0E21\u0E41\u0E0A\u0E17",
+  "live.connecting": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E40\u0E0A\u0E37\u0E48\u0E2D\u0E21\u0E15\u0E48\u0E2D...",
+  "live.waiting": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E23\u0E2D\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48",
+  "live.waitingLeft": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E23\u0E2D\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48 ({time})",
+  "live.leave": "\u0E1D\u0E32\u0E01\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E41\u0E17\u0E19",
+  "live.end": "\u0E08\u0E1A\u0E01\u0E32\u0E23\u0E41\u0E0A\u0E17",
+  "live.joined": "{name} \u0E40\u0E02\u0E49\u0E32\u0E23\u0E48\u0E27\u0E21\u0E41\u0E0A\u0E17\u0E41\u0E25\u0E49\u0E27",
+  "live.with": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E04\u0E38\u0E22\u0E01\u0E31\u0E1A {name}",
+  "live.agent": "\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48",
+  "live.typing": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E1E\u0E34\u0E21\u0E1E\u0E4C\u0E04\u0E33\u0E15\u0E2D\u0E1A...",
+  "live.ended": "\u0E01\u0E32\u0E23\u0E41\u0E0A\u0E17\u0E2A\u0E34\u0E49\u0E19\u0E2A\u0E38\u0E14\u0E41\u0E25\u0E49\u0E27",
+  "live.ticket": "\u0E40\u0E23\u0E32\u0E44\u0E14\u0E49\u0E23\u0E31\u0E1A\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E02\u0E2D\u0E07\u0E04\u0E38\u0E13\u0E41\u0E25\u0E49\u0E27 \u0E41\u0E25\u0E30\u0E08\u0E30\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E01\u0E25\u0E31\u0E1A\u0E42\u0E14\u0E22\u0E40\u0E23\u0E47\u0E27",
+  "live.timeout": "\u0E44\u0E21\u0E48\u0E21\u0E35\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48\u0E27\u0E48\u0E32\u0E07\u0E17\u0E31\u0E19\u0E40\u0E27\u0E25\u0E32 \u0E40\u0E23\u0E32\u0E08\u0E36\u0E07\u0E1A\u0E31\u0E19\u0E17\u0E36\u0E01\u0E41\u0E0A\u0E17\u0E02\u0E2D\u0E07\u0E04\u0E38\u0E13\u0E40\u0E1B\u0E47\u0E19\u0E04\u0E33\u0E02\u0E2D",
+  "live.number": "\u0E04\u0E33\u0E02\u0E2D\u0E2B\u0E21\u0E32\u0E22\u0E40\u0E25\u0E02 {number}",
+  "live.closed": "\u0E02\u0E13\u0E30\u0E19\u0E35\u0E49\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48\u0E44\u0E21\u0E48\u0E1E\u0E23\u0E49\u0E2D\u0E21\u0E43\u0E2B\u0E49\u0E1A\u0E23\u0E34\u0E01\u0E32\u0E23 \u0E1D\u0E32\u0E01\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E44\u0E27\u0E49 \u0E41\u0E25\u0E49\u0E27\u0E40\u0E23\u0E32\u0E08\u0E30\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E01\u0E25\u0E31\u0E1A",
+  "live.closedUntil": "\u0E02\u0E13\u0E30\u0E19\u0E35\u0E49\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48\u0E44\u0E21\u0E48\u0E1E\u0E23\u0E49\u0E2D\u0E21\u0E43\u0E2B\u0E49\u0E1A\u0E23\u0E34\u0E01\u0E32\u0E23 \u0E41\u0E25\u0E30\u0E08\u0E30\u0E01\u0E25\u0E31\u0E1A\u0E21\u0E32\u0E40\u0E27\u0E25\u0E32 {time} \u0E1D\u0E32\u0E01\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E44\u0E27\u0E49 \u0E41\u0E25\u0E49\u0E27\u0E40\u0E23\u0E32\u0E08\u0E30\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E01\u0E25\u0E31\u0E1A",
+  "live.busy": "\u0E40\u0E08\u0E49\u0E32\u0E2B\u0E19\u0E49\u0E32\u0E17\u0E35\u0E48\u0E17\u0E38\u0E01\u0E04\u0E19\u0E44\u0E21\u0E48\u0E27\u0E48\u0E32\u0E07\u0E43\u0E19\u0E02\u0E13\u0E30\u0E19\u0E35\u0E49 \u0E1D\u0E32\u0E01\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E44\u0E27\u0E49 \u0E41\u0E25\u0E49\u0E27\u0E40\u0E23\u0E32\u0E08\u0E30\u0E15\u0E34\u0E14\u0E15\u0E48\u0E2D\u0E01\u0E25\u0E31\u0E1A",
+  "live.failed": "\u0E2A\u0E48\u0E07\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E44\u0E21\u0E48\u0E2A\u0E33\u0E40\u0E23\u0E47\u0E08 \u0E41\u0E15\u0E30\u0E40\u0E1E\u0E37\u0E48\u0E2D\u0E25\u0E2D\u0E07\u0E2D\u0E35\u0E01\u0E04\u0E23\u0E31\u0E49\u0E07",
+  "live.back": "\u0E01\u0E25\u0E31\u0E1A\u0E44\u0E1B\u0E17\u0E35\u0E48\u0E1A\u0E2D\u0E17",
+  "live.reconnecting": "\u0E01\u0E33\u0E25\u0E31\u0E07\u0E40\u0E0A\u0E37\u0E48\u0E2D\u0E21\u0E15\u0E48\u0E2D\u0E43\u0E2B\u0E21\u0E48...",
+  "live.tooLong": "\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21\u0E22\u0E32\u0E27\u0E44\u0E14\u0E49\u0E44\u0E21\u0E48\u0E40\u0E01\u0E34\u0E19 2000 \u0E15\u0E31\u0E27\u0E2D\u0E31\u0E01\u0E29\u0E23",
+  "live.elsewhere": "\u0E04\u0E38\u0E13\u0E21\u0E35\u0E41\u0E0A\u0E17\u0E17\u0E35\u0E48\u0E40\u0E1B\u0E34\u0E14\u0E2D\u0E22\u0E39\u0E48\u0E41\u0E25\u0E49\u0E27\u0E43\u0E19\u0E2B\u0E19\u0E49\u0E32\u0E15\u0E48\u0E32\u0E07\u0E2D\u0E37\u0E48\u0E19",
+  "live.replaced": "\u0E41\u0E0A\u0E17\u0E19\u0E35\u0E49\u0E14\u0E33\u0E40\u0E19\u0E34\u0E19\u0E15\u0E48\u0E2D\u0E43\u0E19\u0E2B\u0E19\u0E49\u0E32\u0E15\u0E48\u0E32\u0E07\u0E2D\u0E37\u0E48\u0E19",
+  "live.placeholder": "\u0E1E\u0E34\u0E21\u0E1E\u0E4C\u0E02\u0E49\u0E2D\u0E04\u0E27\u0E32\u0E21..."
 };
 
 // src/i18n.ts
-var UI_TEXTS = { en: en_default, he: he_default, ar: ar_default, ru: ru_default, es: es_default, fr: fr_default, de: de_default, pt: pt_default, it: it_default, tr: tr_default };
+var UI_TEXTS = { en: en_default, he: he_default, ar: ar_default, ru: ru_default, es: es_default, fr: fr_default, de: de_default, pt: pt_default, it: it_default, tr: tr_default, th: th_default };
 var RTL_LOCALES = ["he", "ar"];
 var isRtl = (locale) => RTL_LOCALES.includes(baseLocale(locale));
 var baseLocale = (locale) => String(locale || "en").toLowerCase().split(/[-_]/)[0].replace(/^iw$/, "he");
@@ -747,15 +1210,16 @@ function transcriptOf(state) {
     at: new Date(m.at).toISOString()
   }));
 }
-function toContact(state, prefill) {
+function toContact(state, prefill, live) {
   const script = state.lastScriptId ? state.scripts[state.lastScriptId] : null;
   const effect = {
-    type: "contact",
+    type: live ? "live" : "contact",
     contactTopicId: (script == null ? void 0 : script.content.contactTopicId) || null,
     scriptId: state.lastScriptId,
     prefill: prefill || "",
     transcript: transcriptOf(state)
   };
+  if (live) return { state: { ...state, outcome: "contact", chips: [homeChip(state)] }, effect };
   const next = say({ ...state, outcome: "contact" }, "bot", T(state)["chat.openingContact"]);
   return { state: { ...next, chips: [homeChip(next)] }, effect };
 }
@@ -819,6 +1283,8 @@ function pressChip(state, chip) {
     case "no":
     case "contact":
       return toContact(next, chip.prefill);
+    case "live":
+      return toContact(next, chip.prefill, true);
     case "pick":
       return chip.target ? { state: goToStep(next, chip.target.scriptId, chip.target.stepId, "text") } : { state: showMenu(next, "home") };
     case "button":
@@ -911,10 +1377,139 @@ function eventsPayload(state, sessionId, releaseVersion, startedAt) {
     unmatched: state.unmatched.slice(-20)
   };
 }
+
+// src/live.ts
+var LIVE_MESSAGE_MAX = 2e3;
+var LIVE_TYPING_INTERVAL_MS = 3e3;
+var LIVE_TYPING_HIDE_MS = 6e3;
+var LIVE_AVAILABILITY_TTL_MS = 3e4;
+var BACKOFF_S = [1, 2, 4, 8, 16, 30];
+var ID_RE = /^[A-Za-z0-9_-]{8,64}$/;
+var isLiveFinal = (state) => state === "closed" || state === "ticket";
+var isLiveClientId = (id) => typeof id === "string" && ID_RE.test(id);
+function liveBackoff(attempt, random = Math.random) {
+  const base = BACKOFF_S[Math.min(Math.max(0, Math.floor(attempt) || 0), BACKOFF_S.length - 1)] * 1e3;
+  return Math.round(base * (0.7 + 0.6 * random()));
+}
+function liveStart(conversation) {
+  return { conversation, events: [], lastSeq: 0, pending: [] };
+}
+function liveApplyConversation(chat, conversation) {
+  if (!conversation || conversation.id !== chat.conversation.id) return chat;
+  const cur = chat.conversation;
+  if (isLiveFinal(cur.state) && !isLiveFinal(conversation.state)) return chat;
+  const ticket = conversation.ticket || cur.ticket;
+  const merged = ticket && cur.ticket && cur.ticket.number != null && (!conversation.ticket || conversation.ticket.number == null) ? { ...ticket, number: cur.ticket.number } : ticket;
+  return { ...chat, conversation: { ...conversation, ticket: merged != null ? merged : null } };
+}
+function liveApplyEvent(chat, event) {
+  if (!event || typeof event.seq !== "number" || !(event.seq > 0) || Math.floor(event.seq) !== event.seq) return chat;
+  const seq = event.seq;
+  const events = chat.events;
+  if (events.some((e) => e.seq === seq)) return chat;
+  let i = events.length;
+  while (i > 0 && events[i - 1].seq > seq) i--;
+  const nextEvents = [...events.slice(0, i), event, ...events.slice(i)];
+  const pending = event.clientId ? chat.pending.filter((p) => p.clientId !== event.clientId) : chat.pending;
+  let conversation = chat.conversation;
+  const data = event.data || {};
+  if (!isLiveFinal(conversation.state)) {
+    if (event.type === "agent.joined") {
+      const agent = data.agent || {};
+      conversation = { ...conversation, state: "active", agent: { name: agent.name } };
+    } else if (event.type === "conversation.closed") {
+      conversation = { ...conversation, state: "closed", closeReason: data.reason || null };
+    } else if (event.type === "conversation.ticket") {
+      const number = typeof data.ticketNumber === "number" ? data.ticketNumber : null;
+      conversation = { ...conversation, state: "ticket", ticket: { number, reason: data.reason } };
+    }
+  } else if (event.type === "conversation.ticket" && conversation.ticket && conversation.ticket.number == null && typeof data.ticketNumber === "number") {
+    conversation = { ...conversation, ticket: { ...conversation.ticket, number: data.ticketNumber } };
+  }
+  return { conversation, events: nextEvents, lastSeq: Math.max(chat.lastSeq, seq), pending };
+}
+function liveApplySync(chat, sync) {
+  let next = liveApplyConversation(chat, sync.conversation);
+  for (const e of sync.events || []) next = liveApplyEvent(next, e);
+  return next;
+}
+function liveAddPending(chat, clientId, text, at) {
+  if (chat.pending.some((p) => p.clientId === clientId) || chat.events.some((e) => e.clientId === clientId)) return chat;
+  return { ...chat, pending: [...chat.pending, { clientId, text, at, status: "sending" }] };
+}
+function liveSetPending(chat, clientId, status) {
+  if (!chat.pending.some((p) => p.clientId === clientId)) return chat;
+  const pending = status ? chat.pending.map((p) => p.clientId === clientId ? { ...p, status } : p) : chat.pending.filter((p) => p.clientId !== clientId);
+  return { ...chat, pending };
+}
+function liveLines(chat, t) {
+  var _a;
+  const lines = [];
+  for (const e of chat.events) {
+    const key = `e${e.seq}`;
+    const data = e.data || {};
+    if (e.type === "message") {
+      const kind = e.author && (e.author.kind === "visitor" || e.author.kind === "agent") ? e.author.kind : "system";
+      const line = { key, kind, text: String((_a = e.text) != null ? _a : "") };
+      if (kind === "agent") line.name = e.author.name || t["live.agent"];
+      lines.push(line);
+    } else if (e.type === "agent.joined") {
+      const agent = data.agent || {};
+      lines.push({ key, kind: "system", text: format(t["live.joined"], { name: agent.name || t["live.agent"] }) });
+    } else if (e.type === "conversation.closed") {
+      lines.push({ key, kind: "system", text: t["live.ended"] });
+    } else if (e.type === "conversation.ticket") {
+      const n = data.ticketNumber;
+      lines.push({ key, kind: "system", text: typeof n === "number" ? `${t["live.ticket"]} ${format(t["live.number"], { number: n })}` : t["live.ticket"] });
+    }
+  }
+  for (const p of chat.pending) lines.push({ key: `p${p.clientId}`, kind: "visitor", text: p.text, status: p.status, clientId: p.clientId });
+  return lines;
+}
+function liveWaitLeft(conversation, now) {
+  if (conversation.state !== "queued" || !conversation.queueDeadline) return null;
+  const end = Date.parse(conversation.queueDeadline);
+  if (!isFinite(end)) return null;
+  return Math.max(0, Math.ceil((end - now) / 1e3));
+}
+var liveClock = (seconds) => `${Math.floor(seconds / 60)}:${String(seconds % 60).padStart(2, "0")}`;
+function liveStatus(conversation, t, now) {
+  switch (conversation.state) {
+    case "queued": {
+      const left = liveWaitLeft(conversation, now);
+      return left === null ? t["live.waiting"] : format(t["live.waitingLeft"], { time: liveClock(left) });
+    }
+    case "active":
+      return format(t["live.with"], { name: conversation.agent && conversation.agent.name || t["live.agent"] });
+    case "ticket": {
+      const n = conversation.ticket ? conversation.ticket.number : null;
+      const parts = [conversation.ticket && conversation.ticket.reason === "timeout" ? t["live.timeout"] : "", t["live.ticket"], n != null ? format(t["live.number"], { number: n }) : ""];
+      return parts.filter(Boolean).join(" ");
+    }
+    default:
+      return t["live.ended"];
+  }
+}
+function liveUnavailableText(reason, t, time) {
+  if (reason === "closed") return time ? format(t["live.closedUntil"], { time }) : t["live.closed"];
+  if (reason === "no_agents") return t["live.busy"];
+  return "";
+}
+function withLiveChip(chips, label) {
+  const i = chips.findIndex((c) => c.kind === "contact");
+  if (i < 0 || chips.some((c) => c.kind === "live")) return chips;
+  const contact = chips[i];
+  const chip = { id: "live", label, kind: "live", ...contact.prefill ? { prefill: contact.prefill } : {} };
+  return [...chips.slice(0, i), chip, ...chips.slice(i)];
+}
 // Annotate the CommonJS export names for ESM import in node:
 0 && (module.exports = {
   AI_ANSWER_MAX,
   AI_QUESTION_MAX,
+  LIVE_AVAILABILITY_TTL_MS,
+  LIVE_MESSAGE_MAX,
+  LIVE_TYPING_HIDE_MS,
+  LIVE_TYPING_INTERVAL_MS,
   RTL_LOCALES,
   SUPPORTED_LOCALES,
   UI_TEXTS,
@@ -924,8 +1519,23 @@ function eventsPayload(state, sessionId, releaseVersion, startedAt) {
   eventsPayload,
   format,
   groupKey,
+  isLiveClientId,
+  isLiveFinal,
   isRtl,
+  isSpacelessScript,
   keyTerms,
+  liveAddPending,
+  liveApplyConversation,
+  liveApplyEvent,
+  liveApplySync,
+  liveBackoff,
+  liveClock,
+  liveLines,
+  liveSetPending,
+  liveStart,
+  liveStatus,
+  liveUnavailableText,
+  liveWaitLeft,
   matchQuestion,
   normalizeWords,
   pendingQuestion,
@@ -936,5 +1546,6 @@ function eventsPayload(state, sessionId, releaseVersion, startedAt) {
   toBubbles,
   transcriptOf,
   uiTexts,
+  withLiveChip,
   withinOneEdit
 });