@itentialopensource/adapter-servicenow 2.3.0 → 2.4.1

package/SUMMARY.md

@@ -0,0 +1,9 @@
+## Overview
+
+This adapter is used to integrate the Itential Automation Platform (IAP) with the Servicenow System. The API that was used to build the adapter for Servicenow is usually available in the report directory of this adapter. The adapter utilizes the Servicenow API to provide the integrations that are deemed pertinent to IAP. The ReadMe file is intended to provide information on this adapter it is generated from various other Markdown files.
+
+>**Note**: It is possible that some integrations will be supported through the Servicenow adapter while other integrations will not. If you need additional API calls, you can use the Update capabilities provided by the Adapter Builder or request Itential to add them if the Adapter is an Itential opensourced adapter.
+
+Itential provides information on all of its product adapters in the Customer Knowledge Base. Information in the <a href="https://itential.atlassian.net/servicedesk/customer/portals" target="_blank">Customer Knowledge Base</a> is consistently maintained and goes through documentation reviews. As a result, it should be the first place to go for information.
+
+For opensourced and custom built adapters, the ReadMe is a starting point to understand what you have built, provide the information for you to be able to update the adapter, and assist you with deploying the adapter into IAP.

package/SYSTEMINFO.md

@@ -0,0 +1,29 @@
+# Adapter for ServiceNow
+
+Vendor: ServiceNow
+Homepage: https://www.servicenow.com/
+
+Product: ServiceNow
+Product Page: https://www.servicenow.com/
+
+## Introduction
+
+## Additional Product Documentation
+
+The ServiceNow adapter from Itential is used to integrate the Itential Automation Platform (IAP) with the ServiceNow API, enabling you to use the ServiceNow database via Table API. Along with Table API, there are several other REST API endpoints that provide the ability to interact and integrate with ServiceNow. ServiceNow is a platform that provides IT Service Management (ITSM) and IT Asset Management (ITAM) for IT services, operations and business management to improve SLAs and automate IT service applications and processes.
+
+With this adapter you have the ability to perform operations with Service Now’s Databases such as:
+
+- Create, Modify Permissions for, and Complete Change Requests: Prior to IAP, making a change requires approval and scheduling. Itential can automatically create a change request in ServiceNow to go through the Change Management process. Itential can verify that the change request has been approved. If the change is not approved Itential will wait and check again at a later time. Once Itential has finished making the change, it can complete the change request in ServiceNow.
+
+- Open and Close Tickets: When there is a failure or error in the Itential job that needs to be addressed by a ServiceNow team, Itential can automatically create the ticket in ServiceNow. When Itential successfully completes a job resolving a ServiceNow ticket, it can automatically close that ticket.
+
+- Add, Manage, and Remove Inventory Devices: When Itential turns up a new device on the network, it can add the device to the ServiceNow CMDB, request that ServiceNow discover the new device, or remove the device from the ServiceNow CMDB.
+
+- Update and Close a Service Catalog Request: Once an Itential job is created from a ServiceNow Service Catalog Request or Request Item, Itential can update that request with information as the job is being worked. Once an Itential job is created from a ServiceNow Service Catalog Request or Request Item, Itential can close that request when the job is completed.
+
+- Send Notifications to ServiceNow Assignees and Approvers: When pertinent actions or activities occur in a job on the Itential platform, Itential can send notifications to assignees on related ServiceNow tickets.
+
+- Change ServiceNow Assignees: Itential can change the assignees of a ServiceNow ticket (e.g. Incident, Problem, Change, Request, etc.) based on what has occurred in the Itential job.
+
+- Create and Retrieve Knowledge Base Articles: For any IAP job that is related to a ServiceNow ticket (e.g. Incident, Problem, etc.), Itential can create a knowledge base article with information on what was done in the job to resolve that particular issue. When an Itential job has an issue, IAP can retrieve knowledge base articles that may help to resolve the issue.

package/TROUBLESHOOT.md

@@ -0,0 +1,47 @@
+## Troubleshoot
+
+Run `npm run troubleshoot` to start the interactive troubleshooting process. The command allows you to verify and update connection, authentication as well as healthcheck configuration. After that it will test these properties by sending HTTP request to the endpoint. If the tests pass, it will persist these changes into IAP.
+
+You also have the option to run individual commands to perform specific test:
+
+- `npm run healthcheck` will perform a healthcheck request of with current setting.
+- `npm run basicget` will perform some non-parameter GET request with current setting.
+- `npm run connectivity` will perform networking diagnostics of the adatper endpoint.
+
+### Connectivity Issues
+
+1. You can run the adapter troubleshooting script which will check connectivity, run the healthcheck and run basic get calls.
+
+```bash
+npm run troubleshoot
+```
+
+2. Verify the adapter properties are set up correctly.
+
+```text
+Go into the Itential Platform GUI and verify/update the properties
+```
+
+3. Verify there is connectivity between the Itential Platform Server and Servicenow Server.
+
+```text
+ping the ip address of Servicenow server
+try telnet to the ip address port of Servicenow
+execute a curl command to the other system
+```
+
+4. Verify the credentials provided for Servicenow.
+
+```text
+login to Servicenow using the provided credentials
+```
+
+5. Verify the API of the call utilized for Servicenow Healthcheck.
+
+```text
+Go into the Itential Platform GUI and verify/update the properties
+```
+
+### Functional Issues
+
+Adapter logs are located in `/var/log/pronghorn`. In older releases of the Itential Platform, there is a `pronghorn.log` file which contains logs for all of the Itential Platform. In newer versions, adapters can be configured to log into their own files.

package/adapter.js

@@ -82,10 +82,18 @@ class Servicenow extends AdapterBaseCl {
   }
 
   /**
-   * @getWorkflowFunctions
-   */
-  getWorkflowFunctions(inIgnore) {
-    let myIgnore = [];
+   * @iapGetAdapterWorkflowFunctions
+   */
+  iapGetAdapterWorkflowFunctions(inIgnore) {
+    let myIgnore = [
+      'healthCheck',
+      'iapGetAdapterWorkflowFunctions',
+      'iapHasAdapterEntity',
+      'iapVerifyAdapterCapability',
+      'iapUpdateAdapterEntityCache',
+      'hasEntities',
+      'getAuthorization'
+    ];
     if (!inIgnore && Array.isArray(inIgnore)) {
       myIgnore = inIgnore;
     } else if (!inIgnore && typeof inIgnore === 'string') {
@@ -96,15 +104,15 @@ class Servicenow extends AdapterBaseCl {
     // you can add specific methods that you do not want to be workflow functions to ignore like below
     // myIgnore.push('myMethodNotInWorkflow');
 
-    return super.getWorkflowFunctions(myIgnore);
+    return super.iapGetAdapterWorkflowFunctions(myIgnore);
   }
 
   /**
-   * updateAdapterConfiguration is used to update any of the adapter configuration files. This
+   * iapUpdateAdapterConfiguration is used to update any of the adapter configuration files. This
    * allows customers to make changes to adapter configuration without having to be on the
    * file system.
    *
-   * @function updateAdapterConfiguration
+   * @function iapUpdateAdapterConfiguration
    * @param {string} configFile - the name of the file being updated (required)
    * @param {Object} changes - an object containing all of the changes = formatted like the configuration file (required)
    * @param {string} entity - the entity to be changed, if an action, schema or mock data file (optional)
@@ -112,36 +120,42 @@ class Servicenow extends AdapterBaseCl {
    * @param {string} action - the action to be changed, if an action, schema or mock data file (optional)
    * @param {Callback} callback - The results of the call
    */
-  updateAdapterConfiguration(configFile, changes, entity, type, action, callback) {
-    const origin = `${this.id}-adapter-updateAdapterConfiguration`;
+  iapUpdateAdapterConfiguration(configFile, changes, entity, type, action, callback) {
+    const meth = 'adapter-iapUpdateAdapterConfiguration';
+    const origin = `${this.id}-${meth}`;
     log.trace(origin);
-    super.updateAdapterConfiguration(configFile, changes, entity, type, action, callback);
+
+    super.iapUpdateAdapterConfiguration(configFile, changes, entity, type, action, callback);
   }
 
   /**
    * See if the API path provided is found in this adapter
    *
-   * @function findPath
+   * @function iapFindAdapterPath
    * @param {string} apiPath - the api path to check on
    * @param {Callback} callback - The results of the call
    */
-  findPath(apiPath, callback) {
-    const origin = `${this.id}-adapter-findPath`;
+  iapFindAdapterPath(apiPath, callback) {
+    const meth = 'adapter-iapFindAdapterPath';
+    const origin = `${this.id}-${meth}`;
     log.trace(origin);
-    super.findPath(apiPath, callback);
+
+    super.iapFindAdapterPath(apiPath, callback);
   }
 
   /**
     * @summary Suspends adapter
     *
-    * @function suspend
+    * @function iapSuspendAdapter
     * @param {Callback} callback - callback function
     */
-  suspend(mode, callback) {
-    const origin = `${this.id}-adapter-suspend`;
+  iapSuspendAdapter(mode, callback) {
+    const meth = 'adapter-iapSuspendAdapter';
+    const origin = `${this.id}-${meth}`;
     log.trace(origin);
+
     try {
-      return super.suspend(mode, callback);
+      return super.iapSuspendAdapter(mode, callback);
     } catch (error) {
       log.error(`${origin}: ${error}`);
       return callback(null, error);
@@ -151,14 +165,16 @@ class Servicenow extends AdapterBaseCl {
   /**
     * @summary Unsuspends adapter
     *
-    * @function unsuspend
+    * @function iapUnsuspendAdapter
     * @param {Callback} callback - callback function
     */
-  unsuspend(callback) {
-    const origin = `${this.id}-adapter-unsuspend`;
+  iapUnsuspendAdapter(callback) {
+    const meth = 'adapter-iapUnsuspendAdapter';
+    const origin = `${this.id}-${meth}`;
     log.trace(origin);
+
     try {
-      return super.unsuspend(callback);
+      return super.iapUnsuspendAdapter(callback);
     } catch (error) {
       log.error(`${origin}: ${error}`);
       return callback(null, error);
@@ -168,29 +184,33 @@ class Servicenow extends AdapterBaseCl {
   /**
     * @summary Get the Adaoter Queue
     *
-    * @function getQueue
+    * @function iapGetAdapterQueue
     * @param {Callback} callback - callback function
     */
-  getQueue(callback) {
-    const origin = `${this.id}-adapter-getQueue`;
+  iapGetAdapterQueue(callback) {
+    const meth = 'adapter-iapGetAdapterQueue';
+    const origin = `${this.id}-${meth}`;
     log.trace(origin);
-    return super.getQueue(callback);
+
+    return super.iapGetAdapterQueue(callback);
   }
 
   /**
   * @summary Runs troubleshoot scripts for adapter
   *
-  * @function troubleshoot
+  * @function iapTroubleshootAdapter
   * @param {Object} props - the connection, healthcheck and authentication properties
   *
   * @param {boolean} persistFlag - whether the adapter properties should be updated
   * @param {Callback} callback - The results of the call
   */
-  troubleshoot(props, persistFlag, callback) {
-    const origin = `${this.id}-adapter-troubleshoot`;
+  iapTroubleshootAdapter(props, persistFlag, callback) {
+    const meth = 'adapter-iapTroubleshootAdapter';
+    const origin = `${this.id}-${meth}`;
     log.trace(origin);
+
     try {
-      return super.troubleshoot(props, persistFlag, this, callback);
+      return super.iapTroubleshootAdapter(props, persistFlag, this, callback);
     } catch (error) {
       log.error(`${origin}: ${error}`);
       return callback(null, error);
@@ -200,15 +220,17 @@ class Servicenow extends AdapterBaseCl {
   /**
     * @summary runs healthcheck script for adapter
     *
-    * @function runHealthcheck
+    * @function iapRunAdapterHealthcheck
     * @param {Adapter} adapter - adapter instance to troubleshoot
     * @param {Callback} callback - callback function
     */
-  runHealthcheck(callback) {
-    const origin = `${this.id}-adapter-runHealthcheck`;
+  iapRunAdapterHealthcheck(callback) {
+    const meth = 'adapter-iapRunAdapterHealthcheck';
+    const origin = `${this.id}-${meth}`;
     log.trace(origin);
+
     try {
-      return super.runHealthcheck(this, callback);
+      return super.iapRunAdapterHealthcheck(this, callback);
     } catch (error) {
       log.error(`${origin}: ${error}`);
       return callback(null, error);
@@ -218,14 +240,16 @@ class Servicenow extends AdapterBaseCl {
   /**
     * @summary runs connectivity check script for adapter
     *
-    * @function runConnectivity
+    * @function iapRunAdapterConnectivity
     * @param {Callback} callback - callback function
     */
-  runConnectivity(callback) {
-    const origin = `${this.id}-adapter-runConnectivity`;
+  iapRunAdapterConnectivity(callback) {
+    const meth = 'adapter-iapRunAdapterConnectivity';
+    const origin = `${this.id}-${meth}`;
     log.trace(origin);
+
     try {
-      return super.runConnectivity(callback);
+      return super.iapRunAdapterConnectivity(callback);
     } catch (error) {
       log.error(`${origin}: ${error}`);
       return callback(null, error);
@@ -235,44 +259,67 @@ class Servicenow extends AdapterBaseCl {
   /**
     * @summary runs basicGet script for adapter
     *
-    * @function runBasicGet
+    * @function iapRunAdapterBasicGet
     * @param {Callback} callback - callback function
     */
-  runBasicGet(callback) {
-    const origin = `${this.id}-adapter-runBasicGet`;
+  iapRunAdapterBasicGet(callback) {
+    const meth = 'adapter-iapRunAdapterBasicGet';
+    const origin = `${this.id}-${meth}`;
     log.trace(origin);
+
     try {
-      return super.runBasicGet(callback);
+      return super.iapRunAdapterBasicGet(callback);
     } catch (error) {
       log.error(`${origin}: ${error}`);
       return callback(null, error);
     }
   }
 
+  /**
+   * @summary moves entites into Mongo DB
+   *
+   * @function iapMoveAdapterEntitiesToDB
+   * @param {getCallback} callback - a callback function to return the result (Generics)
+   *                                  or the error
+   */
+  iapMoveAdapterEntitiesToDB(callback) {
+    const meth = 'adapter-iapMoveAdapterEntitiesToDB';
+    const origin = `${this.id}-${meth}`;
+    log.trace(origin);
+
+    try {
+      return super.iapMoveAdapterEntitiesToDB(callback);
+    } catch (err) {
+      log.error(`${origin}: ${err}`);
+      return callback(null, err);
+    }
+  }
+
+  /* BROKER CALLS */
   /**
    * @summary Determines if this adapter supports the specific entity
    *
-   * @function hasEntity
+   * @function iapHasAdapterEntity
    * @param {String} entityType - the entity type to check for
    * @param {String/Array} entityId - the specific entity we are looking for
    *
    * @param {Callback} callback - An array of whether the adapter can has the
    *                              desired capability or an error
    */
-  hasEntity(entityType, entityId, callback) {
-    const origin = `${this.id}-adapter-hasEntity`;
+  iapHasAdapterEntity(entityType, entityId, callback) {
+    const origin = `${this.id}-adapter-iapHasAdapterEntity`;
     log.trace(origin);
 
     // Make the call -
-    // verifyCapability(entityType, actionType, entityId, callback)
-    return this.verifyCapability(entityType, null, entityId, callback);
+    // iapVerifyAdapterCapability(entityType, actionType, entityId, callback)
+    return this.iapVerifyAdapterCapability(entityType, null, entityId, callback);
   }
 
   /**
    * @summary Provides a way for the adapter to tell north bound integrations
    * whether the adapter supports type, action and specific entity
    *
-   * @function verifyCapability
+   * @function iapVerifyAdapterCapability
    * @param {String} entityType - the entity type to check for
    * @param {String} actionType - the action type to check for
    * @param {String/Array} entityId - the specific entity we are looking for
@@ -280,15 +327,15 @@ class Servicenow extends AdapterBaseCl {
    * @param {Callback} callback - An array of whether the adapter can has the
    *                              desired capability or an error
    */
-  verifyCapability(entityType, actionType, entityId, callback) {
-    const meth = 'adapterBase-verifyCapability';
+  iapVerifyAdapterCapability(entityType, actionType, entityId, callback) {
+    const meth = 'adapterBase-iapVerifyAdapterCapability';
     const origin = `${this.id}-${meth}`;
     log.trace(origin);
 
     // if caching
     if (this.caching) {
-      // Make the call - verifyCapability(entityType, actionType, entityId, callback)
-      return this.requestHandlerInst.verifyCapability(entityType, actionType, entityId, (results, error) => {
+      // Make the call - iapVerifyAdapterCapability(entityType, actionType, entityId, callback)
+      return this.requestHandlerInst.iapVerifyAdapterCapability(entityType, actionType, entityId, (results, error) => {
         if (error) {
           return callback(null, error);
         }
@@ -306,7 +353,7 @@ class Servicenow extends AdapterBaseCl {
                 }
 
                 // need to check the cache again since it has been updated
-                return this.requestHandlerInst.verifyCapability(entityType, actionType, entityId, (vcapable, verror) => {
+                return this.requestHandlerInst.iapVerifyAdapterCapability(entityType, actionType, entityId, (vcapable, verror) => {
                   if (verror) {
                     return callback(null, verror);
                   }
@@ -339,7 +386,7 @@ class Servicenow extends AdapterBaseCl {
     // if no entity id
     if (!entityId) {
       // need to check the cache again since it has been updated
-      return this.requestHandlerInst.verifyCapability(entityType, actionType, null, (vcapable, verror) => {
+      return this.requestHandlerInst.iapVerifyAdapterCapability(entityType, actionType, null, (vcapable, verror) => {
         if (verror) {
           return callback(null, verror);
         }
@@ -360,7 +407,7 @@ class Servicenow extends AdapterBaseCl {
           }
 
           // need to check the cache again since it has been updated
-          return this.requestHandlerInst.verifyCapability(entityType, actionType, null, (vcapable, verror) => {
+          return this.requestHandlerInst.iapVerifyAdapterCapability(entityType, actionType, null, (vcapable, verror) => {
             if (verror) {
               return callback(null, verror);
             }
@@ -401,11 +448,11 @@ class Servicenow extends AdapterBaseCl {
   /**
    * @summary Updates the cache for all entities by call the get All entity method
    *
-   * @function updateEntityCache
+   * @function iapUpdateAdapterEntityCache
    *
    */
-  updateEntityCache() {
-    const origin = `${this.id}-adapter-updateEntityCache`;
+  iapUpdateAdapterEntityCache() {
+    const origin = `${this.id}-adapter-iapUpdateAdapterEntityCache`;
     log.trace(origin);
 
     if (this.caching) {
@@ -418,6 +465,140 @@ class Servicenow extends AdapterBaseCl {
     }
   }
 
+  /**
+   * @summary Determines if this adapter supports any in a list of entities
+   *
+   * @function hasEntities
+   * @param {String} entityType - the entity type to check for
+   * @param {Array} entityList - the list of entities we are looking for
+   *
+   * @param {Callback} callback - A map where the entity is the key and the
+   *                              value is true or false
+   */
+  hasEntities(entityType, entityList, callback) {
+    const meth = 'adapter-hasEntities';
+    const origin = `${this.id}-${meth}`;
+    log.trace(origin);
+
+    try {
+      return super.hasEntities(entityType, entityList, callback);
+    } catch (err) {
+      log.error(`${origin}: ${err}`);
+      return callback(null, err);
+    }
+  }
+
+  /**
+   * @summary Get Appliance that match the deviceName
+   *
+   * @function getDevice
+   * @param {String} deviceName - the deviceName to find (required)
+   *
+   * @param {getCallback} callback - a callback function to return the result
+   *                                 (appliance) or the error
+   */
+  getDevice(deviceName, callback) {
+    const meth = 'adapter-getDevice';
+    const origin = `${this.id}-${meth}`;
+    log.trace(origin);
+
+    try {
+      return super.getDevice(deviceName, callback);
+    } catch (err) {
+      log.error(`${origin}: ${err}`);
+      return callback(null, err);
+    }
+  }
+
+  /**
+   * @summary Get Appliances that match the filter
+   *
+   * @function getDevicesFiltered
+   * @param {Object} options - the data to use to filter the appliances (optional)
+   *
+   * @param {getCallback} callback - a callback function to return the result
+   *                                 (appliances) or the error
+   */
+  getDevicesFiltered(options, callback) {
+    const meth = 'adapter-getDevicesFiltered';
+    const origin = `${this.id}-${meth}`;
+    log.trace(origin);
+
+    try {
+      return super.getDevicesFiltered(options, callback);
+    } catch (err) {
+      log.error(`${origin}: ${err}`);
+      return callback(null, err);
+    }
+  }
+
+  /**
+   * @summary Gets the status for the provided appliance
+   *
+   * @function isAlive
+   * @param {String} deviceName - the deviceName of the appliance. (required)
+   *
+   * @param {configCallback} callback - callback function to return the result
+   *                                    (appliance isAlive) or the error
+   */
+  isAlive(deviceName, callback) {
+    const meth = 'adapter-isAlive';
+    const origin = `${this.id}-${meth}`;
+    log.trace(origin);
+
+    try {
+      return super.isAlive(deviceName, callback);
+    } catch (err) {
+      log.error(`${origin}: ${err}`);
+      return callback(null, err);
+    }
+  }
+
+  /**
+   * @summary Gets a config for the provided Appliance
+   *
+   * @function getConfig
+   * @param {String} deviceName - the deviceName of the appliance. (required)
+   * @param {String} format - the desired format of the config. (optional)
+   *
+   * @param {configCallback} callback - callback function to return the result
+   *                                    (appliance config) or the error
+   */
+  getConfig(deviceName, format, callback) {
+    const meth = 'adapter-getConfig';
+    const origin = `${this.id}-${meth}`;
+    log.trace(origin);
+
+    try {
+      return super.getConfig(deviceName, format, callback);
+    } catch (err) {
+      log.error(`${origin}: ${err}`);
+      return callback(null, err);
+    }
+  }
+
+  /**
+   * @summary Gets the device count from the system
+   *
+   * @function iapGetDeviceCount
+   *
+   * @param {getCallback} callback - callback function to return the result
+   *                                    (count) or the error
+   */
+  iapGetDeviceCount(callback) {
+    const meth = 'adapter-iapGetDeviceCount';
+    const origin = `${this.id}-${meth}`;
+    log.trace(origin);
+
+    try {
+      return super.iapGetDeviceCount(callback);
+    } catch (err) {
+      log.error(`${origin}: ${err}`);
+      return callback(null, err);
+    }
+  }
+
+  /* GENERIC ADAPTER REQUEST - allows extension of adapter without new calls being added */
   /**
    * Makes the requested generic call
    *
@@ -528,6 +709,116 @@ class Servicenow extends AdapterBaseCl {
     }
   }
 
+  /**
+   * Makes the requested generic call with no base path or version
+   *
+   * @function genericAdapterRequestNoBasePath
+   * @param {String} uriPath - the path of the api call - do not include the host, port, base path or version (required)
+   * @param {String} restMethod - the rest method (GET, POST, PUT, PATCH, DELETE) (required)
+   * @param {Object} queryData - the parameters to be put on the url (optional).
+   *                 Can be a stringified Object.
+   * @param {Object} requestBody - the body to add to the request (optional).
+   *                 Can be a stringified Object.
+   * @param {Object} addlHeaders - additional headers to be put on the call (optional).
+   *                 Can be a stringified Object.
+   * @param {getCallback} callback - a callback function to return the result (Generics)
+   *                 or the error
+   */
+  genericAdapterRequestNoBasePath(uriPath, restMethod, queryData, requestBody, addlHeaders, callback) {
+    const meth = 'adapter-genericAdapterRequestNoBasePath';
+    const origin = `${this.id}-${meth}`;
+    log.trace(origin);
+
+    if (this.suspended && this.suspendMode === 'error') {
+      const errorObj = this.requestHandlerInst.formatErrorObject(this.id, meth, 'AD.600', [], null, null, null);
+      log.error(`${origin}: ${errorObj.IAPerror.displayString}`);
+      return callback(null, errorObj);
+    }
+
+    /* HERE IS WHERE YOU VALIDATE DATA */
+    if (uriPath === undefined || uriPath === null || uriPath === '') {
+      const errorObj = this.requestHandlerInst.formatErrorObject(this.id, meth, 'Missing Data', ['uriPath'], null, null, null);
+      log.error(`${origin}: ${errorObj.IAPerror.displayString}`);
+      return callback(null, errorObj);
+    }
+    if (restMethod === undefined || restMethod === null || restMethod === '') {
+      const errorObj = this.requestHandlerInst.formatErrorObject(this.id, meth, 'Missing Data', ['restMethod'], null, null, null);
+      log.error(`${origin}: ${errorObj.IAPerror.displayString}`);
+      return callback(null, errorObj);
+    }
+
+    /* HERE IS WHERE YOU SET THE DATA TO PASS INTO REQUEST */
+    // remove any leading / and split the uripath into path variables
+    let myPath = uriPath;
+    while (myPath.indexOf('/') === 0) {
+      myPath = myPath.substring(1);
+    }
+    const pathVars = myPath.split('/');
+    const queryParamsAvailable = queryData;
+    const queryParams = {};
+    const bodyVars = requestBody;
+
+    // loop in template. long callback arg name to avoid identifier conflicts
+    Object.keys(queryParamsAvailable).forEach((thisKeyInQueryParamsAvailable) => {
+      if (queryParamsAvailable[thisKeyInQueryParamsAvailable] !== undefined && queryParamsAvailable[thisKeyInQueryParamsAvailable] !== null
+          && queryParamsAvailable[thisKeyInQueryParamsAvailable] !== '') {
+        queryParams[thisKeyInQueryParamsAvailable] = queryParamsAvailable[thisKeyInQueryParamsAvailable];
+      }
+    });
+
+    // set up the request object - payload, uriPathVars, uriQuery, uriOptions, addlHeaders
+    const reqObj = {
+      payload: bodyVars,
+      uriPathVars: pathVars,
+      uriQuery: queryParams,
+      uriOptions: {}
+    };
+    // add headers if provided
+    if (addlHeaders) {
+      reqObj.addlHeaders = addlHeaders;
+    }
+
+    // determine the call and return flag
+    let action = 'getGenericsNoBase';
+    let returnF = true;
+    if (restMethod.toUpperCase() === 'POST') {
+      action = 'createGenericNoBase';
+    } else if (restMethod.toUpperCase() === 'PUT') {
+      action = 'updateGenericNoBase';
+    } else if (restMethod.toUpperCase() === 'PATCH') {
+      action = 'patchGenericNoBase';
+    } else if (restMethod.toUpperCase() === 'DELETE') {
+      action = 'deleteGenericNoBase';
+      returnF = false;
+    }
+
+    try {
+      // Make the call -
+      // identifyRequest(entity, action, requestObj, returnDataFlag, callback)
+      return this.requestHandlerInst.identifyRequest('.generic', action, reqObj, returnF, (irReturnData, irReturnError) => {
+        // if we received an error or their is no response on the results
+        // return an error
+        if (irReturnError) {
+          /* HERE IS WHERE YOU CAN ALTER THE ERROR MESSAGE */
+          return callback(null, irReturnError);
+        }
+        if (!Object.hasOwnProperty.call(irReturnData, 'response')) {
+          const errorObj = this.requestHandlerInst.formatErrorObject(this.id, meth, 'Invalid Response', ['genericAdapterRequestNoBasePath'], null, null, null);
+          log.error(`${origin}: ${errorObj.IAPerror.displayString}`);
+          return callback(null, errorObj);
+        }
+
+        /* HERE IS WHERE YOU CAN ALTER THE RETURN DATA */
+        // return the response
+        return callback(irReturnData, null);
+      });
+    } catch (ex) {
+      const errorObj = this.requestHandlerInst.formatErrorObject(this.id, meth, 'Caught Exception', null, null, null, ex);
+      log.error(`${origin}: ${errorObj.IAPerror.displayString}`);
+      return callback(null, errorObj);
+    }
+  }
+
   /**
    * @callback healthCallback
    * @param {Object} result - the result of the get request (contains an id and a status)