@ihoomanai/chat-widget 3.0.22 → 4.0.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/cdn/latest/chat.js +1 -1
- package/cdn/latest/chat.min.js +1 -1
- package/cdn/v3/chat.js +2 -2
- package/cdn/v3/chat.min.js +1 -1
- package/cdn/v3.0.21/chat.js +1 -1
- package/cdn/v3.0.21/chat.min.js +1 -1
- package/dist/index.cjs.js +227 -166
- package/dist/index.cjs.js.map +1 -1
- package/dist/index.esm.js +227 -166
- package/dist/index.esm.js.map +1 -1
- package/dist/index.esm.min.js +1 -1
- package/dist/index.esm.min.js.map +1 -1
- package/dist/index.umd.js +227 -166
- package/dist/index.umd.js.map +1 -1
- package/dist/index.umd.min.js +1 -1
- package/dist/index.umd.min.js.map +1 -1
- package/dist/widget.d.ts.map +1 -1
- package/package.json +2 -2
- package/src/widget.ts +232 -168
package/cdn/v3/chat.min.js
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!function(e,t){"object"==typeof exports&&"undefined"!=typeof module?t(exports):"function"==typeof define&&define.amd?define(["exports"],t):t((e="undefined"!=typeof globalThis?globalThis:e||self).IhoomanChat={})}(this,function(e){"use strict";const t="https://api.ihooman.ai",o={serverUrl:t,theme:"light",position:"bottom-right",title:"Chat Support",subtitle:"We typically reply within minutes",welcomeMessage:"Hi there! 👋 How can we help you today?",placeholder:"Type a message...",primaryColor:"#00aeff",gradientFrom:"#00aeff",gradientTo:"#0066ff",showTimestamps:!0,showTypingIndicator:!0,enableSounds:!0,enableFileUpload:!0,startOpen:!1,persistSession:!0,zIndex:9999,width:380,height:560,buttonSize:60,borderRadius:16,fontFamily:'-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif',avatarUrl:"",poweredBy:!0,presetQuestions:[],proactiveMessages:[],surveyConfig:null,locale:"en",allowLocalhost:!0},n={chat:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z"></path></svg>',close:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><line x1="18" y1="6" x2="6" y2="18"></line><line x1="6" y1="6" x2="18" y2="18"></line></svg>',send:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><line x1="22" y1="2" x2="11" y2="13"></line><polygon points="22 2 15 22 11 13 2 9 22 2"></polygon></svg>',attach:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M21.44 11.05l-9.19 9.19a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66l-9.2 9.19a2 2 0 0 1-2.83-2.83l8.49-8.48"></path></svg>',minimize:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><line x1="5" y1="12" x2="19" y2="12"></line></svg>',bot:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><rect x="3" y="11" width="18" height="10" rx="2"></rect><circle cx="12" cy="5" r="2"></circle><path d="M12 7v4"></path></svg>',agent:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2"></path><circle cx="12" cy="7" r="4"></circle></svg>',ticket:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M14.5 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V7.5L14.5 2z"></path><polyline points="14 2 14 8 20 8"></polyline></svg>',history:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><circle cx="12" cy="12" r="10"></circle><polyline points="12 6 12 12 16 14"></polyline></svg>',plus:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg>',star:'<svg viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"></path></svg>',starEmpty:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"></path></svg>'};let i={widgetId:"",...o},a={isOpen:!1,isConnected:!1,messages:[],pendingMessages:[],sessionId:null,visitorId:null,unreadCount:0,view:"chat",connectionStatus:"disconnected",typingIndicator:!1,soundMuted:!1,escalationStatus:null,userInfo:null},s="chat",r=!1,d=!1,c=[],l={},p=null,u=[],h={};const m={};let g=null,f=null,b=0;let y=!1,v=null,x=null;function w(e=""){return e+Math.random().toString(36).slice(2,14)+Date.now().toString(36)}function k(e){const t=document.createElement("div");return t.textContent=e,t.innerHTML}function $(e,t){const o="ihooman_chat_"+e;try{if(void 0===t){const e=localStorage.getItem(o);return e?JSON.parse(e):null}return null===t?(localStorage.removeItem(o),null):(localStorage.setItem(o,JSON.stringify(t)),t)}catch{return null}}function _(e,t){(m[e]||[]).forEach(o=>{try{o(t)}catch(t){console.error(`Error in ${e} handler:`,t)}});const o=`on${e.charAt(0).toUpperCase()}${e.slice(1)}`,n=i[o];if("function"==typeof n)try{n(t)}catch(e){console.error(`Error in ${o}:`,e)}}async function S(e,t){if(i.widgetId&&i.serverUrl)try{const o=`${i.serverUrl}/widget-analytics/track?widget_id=${encodeURIComponent(i.widgetId)}`;await fetch(o,{method:"POST",headers:{"Content-Type":"application/json"},body:JSON.stringify({event_type:e,session_id:a.sessionId,visitor_id:a.visitorId,metadata:t||{}})})}catch(t){console.debug("[IhoomanChat] Failed to track event:",e,t)}}function C(){const e=window.scrollY||document.documentElement.scrollTop,t=document.documentElement.scrollHeight-window.innerHeight;return t>0?Math.round(e/t*100):0}function I(e){try{return new RegExp(e.replace(/\*/g,".*")).test(window.location.href)}catch{return window.location.href.includes(e)}}let T=null;function q(){const e=document.createElement("div");e.id="ihooman-chat-widget-host",e.style.cssText="all: initial !important; position: fixed !important; z-index: 2147483647 !important; pointer-events: none !important;",document.body.appendChild(e),T=e.attachShadow({mode:"open"});const t=document.createElement("style");t.id="ihooman-widget-styles",t.textContent=function(){const{primaryColor:e,gradientFrom:t,gradientTo:o,fontFamily:n,borderRadius:a,zIndex:s,width:r,height:d,buttonSize:c}=i,l="dark"===i.theme,p=l?"#1a1a2e":"#ffffff",u=l?"#e4e4e7":"#1f2937",h=l?"#71717a":"#6b7280",m=l?"rgba(255,255,255,0.1)":"rgba(0,0,0,0.08)",g=l?"#16162a":"#f9fafb",f=`linear-gradient(135deg, ${t}, ${o})`,b=l?"#252542":"#f1f5f9",y=i.position?.includes("right")??!0,v=i.position?.includes("bottom")??!0;return`\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\n :host { all: initial; }\n .ihooman-widget { font-family: ${n}; font-size: 14px; line-height: 1.5; color: ${u}; -webkit-font-smoothing: antialiased; }\n button { \n font-family: inherit;\n font-size: 100%;\n line-height: inherit;\n color: inherit;\n margin: 0;\n padding: 0;\n background: transparent;\n border: none;\n cursor: pointer;\n outline: none;\n }\n .ihooman-toggle { position: fixed !important; ${y?"right: 20px":"left: 20px"}; ${v?"bottom: 20px":"top: 20px"}; width: ${c}px !important; height: ${c}px !important; border-radius: 50% !important; background: linear-gradient(135deg, ${t}, ${o}) !important; border: none !important; cursor: pointer; z-index: ${s}; display: flex !important; align-items: center; justify-content: center; box-shadow: 0 4px 20px rgba(0, 174, 255, 0.35); transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1); overflow: hidden; }\n .ihooman-toggle:hover { transform: scale(1.08); box-shadow: 0 6px 28px rgba(0, 174, 255, 0.45); }\n .ihooman-toggle:active { transform: scale(0.95); }\n .ihooman-toggle::before { content: ''; position: absolute; inset: 0; background: linear-gradient(to bottom, rgba(255,255,255,0.2), transparent); border-radius: 50%; }\n .ihooman-toggle svg { width: 26px; height: 26px; color: white; transition: transform 0.3s ease, opacity 0.2s ease; position: relative; z-index: 1; }\n .ihooman-toggle .chat-icon { display: flex; align-items: center; justify-content: center; transition: transform 0.3s ease, opacity 0.2s ease; }\n .ihooman-toggle .close-icon { position: absolute; display: flex; align-items: center; justify-content: center; transform: rotate(-90deg) scale(0); opacity: 0; transition: transform 0.3s ease, opacity 0.2s ease; }\n .ihooman-toggle.open .chat-icon { transform: rotate(90deg) scale(0); opacity: 0; }\n .ihooman-toggle.open .close-icon { transform: rotate(0) scale(1); opacity: 1; }\n .ihooman-pulse { position: absolute; inset: 0; border-radius: 50%; background: ${e}; animation: ihooman-pulse 2s ease-out infinite; }\n @keyframes ihooman-pulse { 0% { transform: scale(1); opacity: 0.5; } 100% { transform: scale(1.6); opacity: 0; } }\n .ihooman-toggle.open .ihooman-pulse { display: none; }\n .ihooman-badge { position: absolute; top: -4px; right: -4px; min-width: 20px; height: 20px; padding: 0 6px; background: #ef4444; color: white; font-size: 11px; font-weight: 600; border-radius: 10px; display: flex; align-items: center; justify-content: center; z-index: 2; }\n .ihooman-badge:empty { display: none; }\n .ihooman-window { position: fixed; ${y?"right: 20px":"left: 20px"}; ${v?"bottom: 90px":"top: 90px"}; width: ${r}px; height: ${d}px; min-height: ${d}px; max-height: ${d}px; z-index: ${(s??9999)-1}; display: flex; flex-direction: column; opacity: 0; visibility: hidden; transform: translateY(20px) scale(0.95); transition: opacity 0.3s, visibility 0.3s, transform 0.3s; overscroll-behavior: contain; }\n .ihooman-window.open { opacity: 1; visibility: visible; transform: translateY(0) scale(1); }\n .ihooman-container { position: relative; width: 100%; height: 100%; display: flex; flex-direction: column; border-radius: ${a}px; overflow: hidden; flex-shrink: 0; }\n .ihooman-container::before { content: ''; position: absolute; inset: 0; background: ${p}; opacity: 0.97; backdrop-filter: blur(20px); -webkit-backdrop-filter: blur(20px); border-radius: ${a}px; border: 1px solid ${m}; box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.25); }\n .ihooman-container > * { position: relative; z-index: 1; }\n .ihooman-header { padding: 16px 20px; background: linear-gradient(135deg, ${t}, ${o}); color: white; display: flex; align-items: center; gap: 12px; flex-shrink: 0; }\n .ihooman-header-avatar { width: 42px; height: 42px; border-radius: 50%; background: rgba(255,255,255,0.2); display: flex; align-items: center; justify-content: center; flex-shrink: 0; }\n .ihooman-header-avatar img { width: 100%; height: 100%; border-radius: 50%; object-fit: cover; }\n .ihooman-header-avatar svg { width: 22px; height: 22px; }\n .ihooman-header-info { flex: 1; min-width: 0; }\n .ihooman-header-title { font-size: 16px; font-weight: 600; margin-bottom: 2px; }\n .ihooman-header-status { display: flex; align-items: center; gap: 6px; font-size: 12px; opacity: 0.9; }\n .ihooman-status-dot { width: 8px; height: 8px; border-radius: 50%; background: #22c55e; }\n .ihooman-status-dot.offline { background: #f59e0b; }\n .ihooman-header-actions { display: flex; gap: 8px; }\n .ihooman-header-btn { width: 28px; height: 28px; border-radius: 6px; background: rgba(255,255,255,0.15); border: none; cursor: pointer; display: flex; align-items: center; justify-content: center; color: white; transition: background 0.2s; }\n .ihooman-header-btn:hover { background: rgba(255,255,255,0.25); }\n .ihooman-header-btn svg { width: 14px; height: 14px; }\n .ihooman-messages { flex: 1; overflow-y: auto; overflow-x: hidden; padding: 16px; display: flex; flex-direction: column; gap: 12px; background: ${p}; overscroll-behavior: contain; min-height: 0; }\n .ihooman-messages::-webkit-scrollbar { width: 6px; }\n .ihooman-messages::-webkit-scrollbar-track { background: transparent; }\n .ihooman-messages::-webkit-scrollbar-thumb { background: ${m}; border-radius: 3px; }\n .ihooman-message { display: flex; flex-direction: column; max-width: 85%; animation: ihooman-fadeIn 0.3s ease; }\n @keyframes ihooman-fadeIn { from { opacity: 0; transform: translateY(10px); } to { opacity: 1; transform: translateY(0); } }\n .ihooman-message.user { align-self: flex-end; align-items: flex-end; }\n .ihooman-message.bot { align-self: flex-start; align-items: flex-start; }\n .ihooman-message-content { padding: 12px 16px; border-radius: 16px; word-wrap: break-word; }\n .ihooman-message.user .ihooman-message-content { background: ${f}; color: white; border-bottom-right-radius: 4px; }\n .ihooman-message.bot .ihooman-message-content { background: ${b}; color: ${u}; border-bottom-left-radius: 4px; }\n .ihooman-message-content code { background: rgba(0,0,0,0.1); padding: 2px 6px; border-radius: 4px; font-family: monospace; font-size: 13px; }\n .ihooman-message-time { font-size: 11px; color: ${h}; margin-top: 4px; padding: 0 4px; }\n .ihooman-typing { display: flex; align-items: center; gap: 8px; padding: 12px 16px; background: ${b}; border-radius: 16px; border-bottom-left-radius: 4px; max-width: 80px; align-self: flex-start; }\n .ihooman-typing-dots { display: flex; gap: 4px; }\n .ihooman-typing-dot { width: 8px; height: 8px; background: ${h}; border-radius: 50%; animation: ihooman-typing 1.4s infinite; }\n .ihooman-typing-dot:nth-child(2) { animation-delay: 0.2s; }\n .ihooman-typing-dot:nth-child(3) { animation-delay: 0.4s; }\n @keyframes ihooman-typing { 0%, 60%, 100% { transform: translateY(0); opacity: 0.4; } 30% { transform: translateY(-4px); opacity: 1; } }\n .ihooman-input-area { padding: 12px 16px; background: ${p}; border-top: 1px solid ${m}; flex-shrink: 0; }\n .ihooman-input-wrapper { display: flex; align-items: flex-end; gap: 8px; background: ${g}; border: 1px solid ${m}; border-radius: 12px; padding: 8px 12px; transition: border-color 0.2s, box-shadow 0.2s; }\n .ihooman-input-wrapper:focus-within { border-color: ${e}; box-shadow: 0 0 0 3px rgba(0, 174, 255, 0.1); }\n .ihooman-input { flex: 1; border: none; background: transparent; font-family: inherit; font-size: 14px; color: ${u}; resize: none; max-height: 100px; outline: none; line-height: 1.4; }\n .ihooman-input::placeholder { color: ${h}; }\n .ihooman-input-btn { width: 32px; height: 32px; border-radius: 8px; border: none; cursor: pointer; display: flex; align-items: center; justify-content: center; transition: all 0.2s; background: transparent; color: ${h}; }\n .ihooman-input-btn:hover { background: ${m}; color: ${u}; }\n .ihooman-input-btn.send { background: linear-gradient(135deg, ${t}, ${o}); color: white; }\n .ihooman-input-btn.send:hover { opacity: 0.9; }\n .ihooman-input-btn.send:disabled { opacity: 0.5; cursor: not-allowed; }\n .ihooman-input-btn svg { width: 16px; height: 16px; }\n .ihooman-input:disabled { opacity: 0.6; cursor: not-allowed; }\n .ihooman-input-btn.attach:disabled { opacity: 0.4; cursor: not-allowed; }\n .ihooman-file-input { display: none; }\n .ihooman-powered { text-align: center; padding: 8px; font-size: 11px; color: ${h}; background: ${p}; }\n .ihooman-powered a { color: ${e}; text-decoration: none; }\n .ihooman-escalation-actions { display: flex; gap: 8px; margin-top: 10px; flex-wrap: wrap; }\n .ihooman-escalation-btn svg { width: 14px; height: 14px; flex-shrink: 0; }\n .ihooman-status-bar { padding: 10px 16px; text-align: center; font-size: 13px; display: none; }\n .ihooman-status-bar.show { display: block; }\n .ihooman-status-bar.waiting { background: #fef3c7; color: #92400e; }\n .ihooman-status-bar.connected { background: #dcfce7; color: #166534; }\n .ihooman-chat-view { display: flex; flex-direction: column; flex: 1; overflow: hidden; min-height: 0; }\n .ihooman-chat-view.hidden { display: none; }\n .ihooman-ticket-view { display: none; flex-direction: column; padding: 20px; gap: 16px; background: ${p}; flex: 1; overflow-y: auto; min-height: 0; }\n .ihooman-ticket-view.show { display: flex; }\n .ihooman-ticket-title { font-size: 18px; font-weight: 600; color: ${u}; margin: 0; }\n .ihooman-ticket-subtitle { font-size: 13px; color: ${h}; margin: 0; }\n .ihooman-ticket-input { padding: 12px 14px; border: 1px solid ${m}; border-radius: 10px; font-size: 14px; font-family: inherit; background: ${g}; color: ${u}; outline: none; transition: border-color 0.2s; }\n .ihooman-ticket-input:focus { border-color: ${e}; }\n .ihooman-ticket-input::placeholder { color: ${h}; }\n .ihooman-ticket-textarea { min-height: 100px; resize: vertical; }\n .ihooman-ticket-submit { display: flex; align-items: center; justify-content: center; padding: 12px; background: linear-gradient(135deg, ${t}, ${o}); color: white; border: none; border-radius: 8px; font-size: 14px; font-weight: 500; cursor: pointer; transition: all 0.2s; line-height: 1.4; }\n .ihooman-ticket-submit:hover { opacity: 0.9; }\n .ihooman-ticket-submit:disabled { opacity: 0.5; cursor: not-allowed; }\n .ihooman-ticket-back { display: flex; align-items: center; justify-content: center; padding: 10px; background: transparent; color: ${h}; border: 1px solid ${m}; border-radius: 8px; font-size: 13px; cursor: pointer; transition: all 0.2s; line-height: 1.4; }\n .ihooman-ticket-back:hover { background: ${l?"rgba(255,255,255,0.05)":"rgba(0,0,0,0.03)"}; }\n .ihooman-history-view { display: none; flex-direction: column; flex: 1; overflow: hidden; background: ${p}; }\n .ihooman-history-view.show { display: flex; }\n .ihooman-history-header { padding: 12px 16px; border-bottom: 1px solid ${m}; display: flex; justify-content: space-between; align-items: center; }\n .ihooman-history-title { font-size: 14px; font-weight: 600; color: ${u}; margin: 0; }\n .ihooman-history-new { display: inline-flex; align-items: center; justify-content: center; gap: 4px; background: linear-gradient(135deg, ${t}, ${o}); color: white; border: none; padding: 6px 12px; border-radius: 6px; font-size: 12px; font-weight: 500; cursor: pointer; transition: all 0.2s; line-height: 1.4; }\n .ihooman-history-new:hover { opacity: 0.9; }\n .ihooman-history-new svg { width: 12px; height: 12px; flex-shrink: 0; }\n .ihooman-history-list { flex: 1; overflow-y: auto; padding: 8px; overscroll-behavior: contain; }\n .ihooman-history-item { padding: 12px; border: 1px solid ${m}; border-radius: 8px; margin-bottom: 6px; cursor: pointer; transition: all 0.2s; background: ${p}; }\n .ihooman-history-item:hover { background: ${l?"rgba(255,255,255,0.05)":"#f8fafc"}; }\n .ihooman-history-item.active { background: ${l?"rgba(0, 174, 255, 0.1)":"#eff6ff"}; border-color: ${e}; }\n .ihooman-history-preview { font-size: 13px; color: ${u}; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }\n .ihooman-history-meta { font-size: 11px; color: ${h}; margin-top: 4px; display: flex; justify-content: space-between; }\n .ihooman-history-empty { padding: 40px; text-align: center; color: ${h}; font-size: 14px; }\n .ihooman-preset-questions { padding: 10px 16px; display: flex; flex-wrap: wrap; gap: 6px; background: ${p}; border-top: 1px solid ${m}; }\n .ihooman-preset-questions:empty { display: none; }\n .ihooman-preset-questions.hidden { display: none; }\n .ihooman-proactive-toast { position: fixed; ${y?"right: 20px":"left: 20px"}; ${v?"bottom: 90px":"top: 90px"}; max-width: 300px; padding: 16px; background: ${p}; border-radius: 12px; box-shadow: 0 10px 40px rgba(0,0,0,0.15); z-index: ${(s??9999)-2}; opacity: 0; visibility: hidden; transform: translateY(10px); transition: all 0.3s ease; border: 1px solid ${m}; }\n .ihooman-proactive-toast.show { opacity: 1; visibility: visible; transform: translateY(0); }\n .ihooman-proactive-toast-content { font-size: 14px; color: ${u}; margin-bottom: 12px; }\n .ihooman-proactive-toast-actions { display: flex; gap: 8px; }\n .ihooman-proactive-toast-btn { display: inline-flex; align-items: center; justify-content: center; padding: 8px 16px; border-radius: 6px; font-size: 13px; font-weight: 500; cursor: pointer; transition: all 0.2s; line-height: 1.4; }\n .ihooman-proactive-toast-btn.primary { background: linear-gradient(135deg, ${t}, ${o}); color: white; border: none; }\n .ihooman-proactive-toast-btn.primary:hover { opacity: 0.9; }\n .ihooman-proactive-toast-btn.secondary { background: transparent; color: ${h}; border: 1px solid ${m}; }\n .ihooman-proactive-toast-btn.secondary:hover { background: ${l?"rgba(255,255,255,0.05)":"rgba(0,0,0,0.03)"}; }\n .ihooman-survey-view { display: none; flex-direction: column; padding: 20px; gap: 16px; background: ${p}; flex: 1; align-items: center; justify-content: center; }\n .ihooman-survey-view.show { display: flex; }\n .ihooman-survey-question { font-size: 16px; font-weight: 600; color: ${u}; text-align: center; }\n .ihooman-survey-stars { display: flex; gap: 8px; }\n .ihooman-survey-star { width: 40px; height: 40px; cursor: pointer; color: ${h}; transition: all 0.2s; }\n .ihooman-survey-star:hover, .ihooman-survey-star.active { color: #fbbf24; transform: scale(1.1); }\n .ihooman-survey-star svg { width: 100%; height: 100%; }\n .ihooman-survey-comment { width: 100%; padding: 12px; border: 1px solid ${m}; border-radius: 8px; font-size: 14px; resize: none; min-height: 80px; background: ${g}; color: ${u}; }\n .ihooman-survey-submit { display: inline-flex; align-items: center; justify-content: center; padding: 10px 20px; background: linear-gradient(135deg, ${t}, ${o}); color: white; border: none; 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+
!function(e,t){"object"==typeof exports&&"undefined"!=typeof module?t(exports):"function"==typeof define&&define.amd?define(["exports"],t):t((e="undefined"!=typeof globalThis?globalThis:e||self).IhoomanChat={})}(this,function(e){"use strict";const t="https://api.ihooman.ai",o={serverUrl:t,theme:"light",position:"bottom-right",title:"Chat Support",subtitle:"We typically reply within minutes",welcomeMessage:"Hi there! 👋 How can we help you today?",placeholder:"Type a message...",primaryColor:"#00aeff",gradientFrom:"#00aeff",gradientTo:"#0066ff",showTimestamps:!0,showTypingIndicator:!0,enableSounds:!0,enableFileUpload:!0,startOpen:!1,persistSession:!0,zIndex:9999,width:380,height:560,buttonSize:60,borderRadius:16,fontFamily:'-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif',avatarUrl:"",poweredBy:!0,presetQuestions:[],proactiveMessages:[],surveyConfig:null,locale:"en",allowLocalhost:!0},n={chat:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z"></path></svg>',close:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><line x1="18" y1="6" x2="6" y2="18"></line><line x1="6" y1="6" x2="18" y2="18"></line></svg>',send:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><line x1="22" y1="2" x2="11" y2="13"></line><polygon points="22 2 15 22 11 13 2 9 22 2"></polygon></svg>',attach:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M21.44 11.05l-9.19 9.19a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66l-9.2 9.19a2 2 0 0 1-2.83-2.83l8.49-8.48"></path></svg>',minimize:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><line x1="5" y1="12" x2="19" y2="12"></line></svg>',bot:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><rect x="3" y="11" width="18" height="10" rx="2"></rect><circle cx="12" cy="5" r="2"></circle><path d="M12 7v4"></path></svg>',agent:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2"></path><circle cx="12" cy="7" r="4"></circle></svg>',ticket:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M14.5 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V7.5L14.5 2z"></path><polyline points="14 2 14 8 20 8"></polyline></svg>',history:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><circle cx="12" cy="12" r="10"></circle><polyline points="12 6 12 12 16 14"></polyline></svg>',plus:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg>',star:'<svg viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"></path></svg>',starEmpty:'<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"></path></svg>'};let i={widgetId:"",...o},a={isOpen:!1,isConnected:!1,messages:[],pendingMessages:[],sessionId:null,visitorId:null,unreadCount:0,view:"chat",connectionStatus:"disconnected",typingIndicator:!1,soundMuted:!1,escalationStatus:null,userInfo:null},s="chat",r=!1,d=!1,c=[],l={},p=null,u=[],h={};const m={};let g=null,f=null,b=0;let y=!1,v=null,x=null;function w(e=""){return e+Math.random().toString(36).slice(2,14)+Date.now().toString(36)}function k(e){const t=document.createElement("div");return t.textContent=e,t.innerHTML}function $(e,t){const o="ihooman_chat_"+e;try{if(void 0===t){const e=localStorage.getItem(o);return e?JSON.parse(e):null}return null===t?(localStorage.removeItem(o),null):(localStorage.setItem(o,JSON.stringify(t)),t)}catch{return null}}function _(e,t){(m[e]||[]).forEach(o=>{try{o(t)}catch(t){console.error(`Error in ${e} handler:`,t)}});const o=`on${e.charAt(0).toUpperCase()}${e.slice(1)}`,n=i[o];if("function"==typeof n)try{n(t)}catch(e){console.error(`Error in ${o}:`,e)}}async function S(e,t){if(i.widgetId&&i.serverUrl)try{const o=`${i.serverUrl}/widget-analytics/track?widget_id=${encodeURIComponent(i.widgetId)}`;await fetch(o,{method:"POST",headers:{"Content-Type":"application/json"},body:JSON.stringify({event_type:e,session_id:a.sessionId,visitor_id:a.visitorId,metadata:t||{}})})}catch(t){console.debug("[IhoomanChat] Failed to track event:",e,t)}}function C(){const e=window.scrollY||document.documentElement.scrollTop,t=document.documentElement.scrollHeight-window.innerHeight;return t>0?Math.round(e/t*100):0}function I(e){try{return new RegExp(e.replace(/\*/g,".*")).test(window.location.href)}catch{return window.location.href.includes(e)}}let T=null;function q(){const e=document.createElement("div");e.id="ihooman-chat-widget-host",e.style.cssText="all: initial !important; position: fixed !important; z-index: 2147483647 !important; pointer-events: none !important;",document.body.appendChild(e),T=e.attachShadow({mode:"open"});const t=document.createElement("style");t.id="ihooman-widget-styles",t.textContent=function(){const{primaryColor:e,gradientFrom:t,gradientTo:o,fontFamily:n,borderRadius:a,zIndex:s,width:r,height:d,buttonSize:c}=i,l="dark"===i.theme,p=l?"#1a1a2e":"#ffffff",u=l?"#e4e4e7":"#1f2937",h=l?"#71717a":"#6b7280",m=l?"rgba(255,255,255,0.1)":"rgba(0,0,0,0.08)",g=l?"#16162a":"#f9fafb",f=`linear-gradient(135deg, ${t}, ${o})`,b=l?"#252542":"#f1f5f9",y=i.position?.includes("right")??!0,v=i.position?.includes("bottom")??!0;return`\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\n :host { all: initial; }\n .ihooman-widget { font-family: ${n}; font-size: 14px; line-height: 1.5; color: ${u}; -webkit-font-smoothing: antialiased; }\n button { \n font-family: inherit;\n font-size: 100%;\n line-height: inherit;\n color: inherit;\n margin: 0;\n padding: 0;\n background: transparent;\n border: none;\n cursor: pointer;\n outline: none;\n }\n .ihooman-toggle { position: fixed !important; ${y?"right: 20px":"left: 20px"}; ${v?"bottom: 20px":"top: 20px"}; width: ${c}px !important; height: ${c}px !important; border-radius: 50% !important; background: linear-gradient(135deg, ${t}, ${o}) !important; border: none !important; cursor: pointer; z-index: ${s}; display: flex !important; align-items: center; justify-content: center; box-shadow: 0 4px 20px rgba(0, 174, 255, 0.35); transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1); overflow: hidden; }\n .ihooman-toggle:hover { transform: scale(1.08); box-shadow: 0 6px 28px rgba(0, 174, 255, 0.45); }\n .ihooman-toggle:active { transform: scale(0.95); }\n .ihooman-toggle::before { content: ''; position: absolute; inset: 0; background: linear-gradient(to bottom, rgba(255,255,255,0.2), transparent); border-radius: 50%; }\n .ihooman-toggle svg { width: 26px; height: 26px; color: white; transition: transform 0.3s ease, opacity 0.2s ease; position: relative; z-index: 1; }\n .ihooman-toggle .chat-icon { display: flex; align-items: center; justify-content: center; transition: transform 0.3s ease, opacity 0.2s ease; }\n .ihooman-toggle .close-icon { position: absolute; display: flex; align-items: center; justify-content: center; transform: rotate(-90deg) scale(0); opacity: 0; transition: transform 0.3s ease, opacity 0.2s ease; }\n .ihooman-toggle.open .chat-icon { transform: rotate(90deg) scale(0); opacity: 0; }\n .ihooman-toggle.open .close-icon { transform: rotate(0) scale(1); opacity: 1; }\n .ihooman-pulse { position: absolute; inset: 0; border-radius: 50%; background: ${e}; animation: ihooman-pulse 2s ease-out infinite; }\n @keyframes ihooman-pulse { 0% { transform: scale(1); opacity: 0.5; } 100% { transform: scale(1.6); opacity: 0; } }\n .ihooman-toggle.open .ihooman-pulse { display: none; }\n .ihooman-badge { position: absolute; top: -4px; right: -4px; min-width: 20px; height: 20px; padding: 0 6px; background: #ef4444; color: white; font-size: 11px; font-weight: 600; border-radius: 10px; display: flex; align-items: center; justify-content: center; z-index: 2; }\n .ihooman-badge:empty { display: none; }\n .ihooman-window { position: fixed; ${y?"right: 20px":"left: 20px"}; ${v?"bottom: 90px":"top: 90px"}; width: ${r}px; height: ${d}px; min-height: ${d}px; max-height: ${d}px; z-index: ${(s??9999)-1}; display: flex; flex-direction: column; opacity: 0; visibility: hidden; transform: translateY(20px) scale(0.95); transition: opacity 0.3s, visibility 0.3s, transform 0.3s; overscroll-behavior: contain; }\n .ihooman-window.open { opacity: 1; visibility: visible; transform: translateY(0) scale(1); }\n .ihooman-container { position: relative; width: 100%; height: 100%; display: flex; flex-direction: column; border-radius: ${a}px; overflow: hidden; flex-shrink: 0; }\n .ihooman-container::before { content: ''; position: absolute; inset: 0; background: ${p}; opacity: 0.97; backdrop-filter: blur(20px); -webkit-backdrop-filter: blur(20px); border-radius: ${a}px; border: 1px solid ${m}; box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.25); }\n .ihooman-container > * { position: relative; z-index: 1; }\n .ihooman-header { padding: 16px 20px; background: linear-gradient(135deg, ${t}, ${o}); color: white; display: flex; align-items: center; gap: 12px; flex-shrink: 0; }\n .ihooman-header-avatar { width: 42px; height: 42px; border-radius: 50%; background: rgba(255,255,255,0.2); display: flex; align-items: center; justify-content: center; flex-shrink: 0; }\n .ihooman-header-avatar img { width: 100%; height: 100%; border-radius: 50%; object-fit: cover; }\n .ihooman-header-avatar svg { width: 22px; height: 22px; }\n .ihooman-header-info { flex: 1; min-width: 0; }\n .ihooman-header-title { font-size: 16px; font-weight: 600; margin-bottom: 2px; }\n .ihooman-header-status { display: flex; align-items: center; gap: 6px; font-size: 12px; opacity: 0.9; }\n .ihooman-status-dot { width: 8px; height: 8px; border-radius: 50%; background: #22c55e; }\n .ihooman-status-dot.offline { background: #f59e0b; }\n .ihooman-header-actions { display: flex; gap: 8px; }\n .ihooman-header-btn { width: 28px; height: 28px; border-radius: 6px; background: rgba(255,255,255,0.15); border: none; cursor: pointer; display: flex; align-items: center; justify-content: center; color: white; transition: background 0.2s; }\n .ihooman-header-btn:hover { background: rgba(255,255,255,0.25); }\n .ihooman-header-btn svg { width: 14px; height: 14px; }\n .ihooman-messages { flex: 1; overflow-y: auto; overflow-x: hidden; padding: 16px; display: flex; flex-direction: column; gap: 12px; background: ${p}; overscroll-behavior: contain; min-height: 0; }\n .ihooman-messages::-webkit-scrollbar { width: 6px; }\n .ihooman-messages::-webkit-scrollbar-track { background: transparent; }\n .ihooman-messages::-webkit-scrollbar-thumb { background: ${m}; border-radius: 3px; }\n .ihooman-message { display: flex; flex-direction: column; max-width: 85%; animation: ihooman-fadeIn 0.3s ease; }\n @keyframes ihooman-fadeIn { from { opacity: 0; transform: translateY(10px); } to { opacity: 1; transform: translateY(0); } }\n .ihooman-message.user { align-self: flex-end; align-items: flex-end; }\n .ihooman-message.bot { align-self: flex-start; align-items: flex-start; }\n .ihooman-message-content { padding: 12px 16px; border-radius: 16px; word-wrap: break-word; }\n .ihooman-message.user .ihooman-message-content { background: ${f}; color: white; border-bottom-right-radius: 4px; }\n .ihooman-message.bot .ihooman-message-content { background: ${b}; color: ${u}; border-bottom-left-radius: 4px; }\n .ihooman-message-content code { background: rgba(0,0,0,0.1); padding: 2px 6px; border-radius: 4px; font-family: monospace; font-size: 13px; }\n .ihooman-message-time { font-size: 11px; color: ${h}; margin-top: 4px; padding: 0 4px; }\n .ihooman-typing { display: flex; align-items: center; gap: 8px; padding: 12px 16px; background: ${b}; border-radius: 16px; border-bottom-left-radius: 4px; max-width: 80px; align-self: flex-start; }\n .ihooman-typing-dots { display: flex; gap: 4px; }\n .ihooman-typing-dot { width: 8px; height: 8px; background: ${h}; border-radius: 50%; animation: ihooman-typing 1.4s infinite; }\n .ihooman-typing-dot:nth-child(2) { animation-delay: 0.2s; }\n .ihooman-typing-dot:nth-child(3) { animation-delay: 0.4s; }\n @keyframes ihooman-typing { 0%, 60%, 100% { transform: translateY(0); opacity: 0.4; } 30% { transform: translateY(-4px); opacity: 1; } }\n .ihooman-input-area { padding: 12px 16px; background: ${p}; border-top: 1px solid ${m}; flex-shrink: 0; }\n .ihooman-input-wrapper { display: flex; align-items: flex-end; gap: 8px; background: ${g}; border: 1px solid ${m}; border-radius: 12px; padding: 8px 12px; transition: border-color 0.2s, box-shadow 0.2s; }\n .ihooman-input-wrapper:focus-within { border-color: ${e}; box-shadow: 0 0 0 3px rgba(0, 174, 255, 0.1); }\n .ihooman-input { flex: 1; border: none; background: transparent; font-family: inherit; font-size: 14px; color: ${u}; resize: none; max-height: 100px; outline: none; line-height: 1.4; }\n .ihooman-input::placeholder { color: ${h}; }\n .ihooman-input-btn { width: 32px; height: 32px; border-radius: 8px; border: none; cursor: pointer; display: flex; align-items: center; justify-content: center; transition: all 0.2s; background: transparent; color: ${h}; }\n .ihooman-input-btn:hover { background: ${m}; color: ${u}; }\n .ihooman-input-btn.send { background: linear-gradient(135deg, ${t}, ${o}); color: white; }\n .ihooman-input-btn.send:hover { opacity: 0.9; }\n .ihooman-input-btn.send:disabled { opacity: 0.5; cursor: not-allowed; }\n .ihooman-input-btn svg { width: 16px; height: 16px; }\n .ihooman-input:disabled { opacity: 0.6; cursor: not-allowed; }\n .ihooman-input-btn.attach:disabled { opacity: 0.4; cursor: not-allowed; }\n .ihooman-file-input { display: none; }\n .ihooman-powered { text-align: center; padding: 8px; font-size: 11px; color: ${h}; background: ${p}; }\n .ihooman-powered a { color: ${e}; text-decoration: none; }\n .ihooman-escalation-actions { display: flex; gap: 8px; margin-top: 10px; flex-wrap: wrap; }\n .ihooman-escalation-btn svg { width: 14px; height: 14px; flex-shrink: 0; }\n .ihooman-status-bar { padding: 10px 16px; text-align: center; font-size: 13px; display: none; }\n .ihooman-status-bar.show { display: block; }\n .ihooman-status-bar.waiting { background: #fef3c7; color: #92400e; }\n .ihooman-status-bar.connected { background: #dcfce7; color: #166534; }\n .ihooman-chat-view { display: flex; flex-direction: column; flex: 1; overflow: hidden; min-height: 0; }\n .ihooman-chat-view.hidden { display: none; }\n .ihooman-ticket-view { display: none; flex-direction: column; padding: 20px; gap: 16px; background: ${p}; flex: 1; overflow-y: auto; min-height: 0; }\n .ihooman-ticket-view.show { display: flex; }\n .ihooman-ticket-title { font-size: 18px; font-weight: 600; color: ${u}; margin: 0; }\n .ihooman-ticket-subtitle { font-size: 13px; color: ${h}; margin: 0; }\n .ihooman-ticket-input { padding: 12px 14px; border: 1px solid ${m}; border-radius: 10px; font-size: 14px; font-family: inherit; background: ${g}; color: ${u}; outline: none; transition: border-color 0.2s; }\n .ihooman-ticket-input:focus { border-color: ${e}; }\n .ihooman-ticket-input::placeholder { color: ${h}; }\n .ihooman-ticket-textarea { min-height: 100px; resize: vertical; }\n .ihooman-ticket-submit { display: flex; align-items: center; justify-content: center; padding: 12px; background: linear-gradient(135deg, ${t}, ${o}); color: white; border: none; border-radius: 8px; font-size: 14px; font-weight: 500; cursor: pointer; transition: all 0.2s; line-height: 1.4; }\n .ihooman-ticket-submit:hover { opacity: 0.9; }\n .ihooman-ticket-submit:disabled { opacity: 0.5; cursor: not-allowed; }\n .ihooman-ticket-back { display: flex; align-items: center; justify-content: center; padding: 10px; background: transparent; color: ${h}; border: 1px solid ${m}; border-radius: 8px; font-size: 13px; cursor: pointer; transition: all 0.2s; line-height: 1.4; }\n .ihooman-ticket-back:hover { background: ${l?"rgba(255,255,255,0.05)":"rgba(0,0,0,0.03)"}; }\n .ihooman-history-view { display: none; flex-direction: column; flex: 1; overflow: hidden; background: ${p}; }\n .ihooman-history-view.show { display: flex; }\n .ihooman-history-header { padding: 12px 16px; border-bottom: 1px solid ${m}; display: flex; justify-content: space-between; align-items: center; }\n .ihooman-history-title { font-size: 14px; font-weight: 600; color: ${u}; margin: 0; }\n .ihooman-history-new { display: inline-flex; align-items: center; justify-content: center; gap: 4px; background: linear-gradient(135deg, ${t}, ${o}); color: white; border: none; padding: 6px 12px; border-radius: 6px; font-size: 12px; font-weight: 500; cursor: pointer; transition: all 0.2s; line-height: 1.4; }\n .ihooman-history-new:hover { opacity: 0.9; }\n .ihooman-history-new svg { width: 12px; height: 12px; flex-shrink: 0; }\n .ihooman-history-list { flex: 1; overflow-y: auto; padding: 8px; overscroll-behavior: contain; }\n .ihooman-history-item { padding: 12px; border: 1px solid ${m}; border-radius: 8px; margin-bottom: 6px; cursor: pointer; transition: all 0.2s; background: ${p}; }\n .ihooman-history-item:hover { background: ${l?"rgba(255,255,255,0.05)":"#f8fafc"}; }\n .ihooman-history-item.active { background: ${l?"rgba(0, 174, 255, 0.1)":"#eff6ff"}; border-color: ${e}; }\n .ihooman-history-preview { font-size: 13px; color: ${u}; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }\n .ihooman-history-meta { font-size: 11px; color: ${h}; margin-top: 4px; display: flex; justify-content: space-between; }\n .ihooman-history-empty { padding: 40px; text-align: center; color: ${h}; font-size: 14px; }\n .ihooman-preset-questions { padding: 10px 16px; display: flex; flex-wrap: wrap; gap: 6px; background: ${p}; border-top: 1px solid ${m}; }\n .ihooman-preset-questions:empty { display: none; }\n .ihooman-preset-questions.hidden { display: none; }\n .ihooman-proactive-toast { position: fixed; ${y?"right: 20px":"left: 20px"}; ${v?"bottom: 90px":"top: 90px"}; max-width: 300px; padding: 16px; background: ${p}; border-radius: 12px; box-shadow: 0 10px 40px rgba(0,0,0,0.15); z-index: ${(s??9999)-2}; opacity: 0; visibility: hidden; transform: translateY(10px); transition: all 0.3s ease; border: 1px solid ${m}; }\n .ihooman-proactive-toast.show { opacity: 1; visibility: visible; transform: translateY(0); }\n .ihooman-proactive-toast-content { font-size: 14px; color: ${u}; margin-bottom: 12px; }\n .ihooman-proactive-toast-actions { display: flex; gap: 8px; }\n .ihooman-proactive-toast-btn { display: inline-flex; align-items: center; justify-content: center; padding: 8px 16px; border-radius: 6px; font-size: 13px; font-weight: 500; cursor: pointer; transition: all 0.2s; line-height: 1.4; }\n .ihooman-proactive-toast-btn.primary { background: linear-gradient(135deg, ${t}, ${o}); color: white; border: none; }\n .ihooman-proactive-toast-btn.primary:hover { opacity: 0.9; }\n .ihooman-proactive-toast-btn.secondary { background: transparent; color: ${h}; border: 1px solid ${m}; }\n .ihooman-proactive-toast-btn.secondary:hover { background: ${l?"rgba(255,255,255,0.05)":"rgba(0,0,0,0.03)"}; }\n .ihooman-survey-view { display: none; flex-direction: column; padding: 20px; gap: 16px; background: ${p}; flex: 1; align-items: center; justify-content: center; }\n .ihooman-survey-view.show { display: flex; }\n .ihooman-survey-question { font-size: 16px; font-weight: 600; color: ${u}; text-align: center; }\n .ihooman-survey-stars { display: flex; gap: 8px; }\n .ihooman-survey-star { width: 40px; height: 40px; cursor: pointer; color: ${h}; transition: all 0.2s; }\n .ihooman-survey-star:hover, .ihooman-survey-star.active { color: #fbbf24; transform: scale(1.1); }\n .ihooman-survey-star svg { width: 100%; height: 100%; }\n .ihooman-survey-comment { width: 100%; padding: 12px; border: 1px solid ${m}; border-radius: 8px; font-size: 14px; resize: none; min-height: 80px; background: ${g}; color: ${u}; }\n .ihooman-survey-submit { display: inline-flex; align-items: center; justify-content: center; padding: 10px 20px; background: linear-gradient(135deg, ${t}, ${o}); color: white; border: none; border-radius: 6px; font-size: 13px; font-weight: 500; cursor: pointer; line-height: 1.4; }\n .ihooman-survey-submit:hover { opacity: 0.9; }\n .ihooman-survey-skip { display: inline-flex; align-items: center; justify-content: center; padding: 8px 16px; background: transparent; color: ${h}; border: none; font-size: 12px; cursor: pointer; line-height: 1.4; }\n .ihooman-survey-skip:hover { color: ${u}; }\n .ihooman-feedback-btns { display: flex; gap: 6px; margin-top: 6px; }\n .ihooman-feedback-btn svg { width: 12px; height: 12px; }\n .ihooman-carousel { display: flex; gap: 12px; overflow-x: auto; padding: 8px 0; scroll-snap-type: x mandatory; }\n .ihooman-carousel::-webkit-scrollbar { height: 4px; }\n .ihooman-carousel-card { min-width: 200px; max-width: 250px; border: 1px solid ${m}; border-radius: 12px; overflow: hidden; scroll-snap-align: start; background: ${p}; }\n .ihooman-carousel-card img { width: 100%; height: 120px; object-fit: cover; }\n .ihooman-carousel-card-content { padding: 12px; 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