@ihoomanai/chat-widget 3.0.21 → 4.0.0

package/src/widget.ts

@@ -17,21 +17,21 @@ import type {
   WidgetView,
 } from './types';
 
-const VERSION = '3.0.21';
+const VERSION = '4.0.0';
 const STORAGE_PREFIX = 'ihooman_chat_';
 const DEFAULT_SERVER_URL = 'https://api.ihooman.ai';
 
 const defaultConfig: Partial<WidgetConfig> = {
   serverUrl: DEFAULT_SERVER_URL,
-  theme: 'light',
+  theme: 'dark',
   position: 'bottom-right',
-  title: 'Chat Support',
-  subtitle: 'We typically reply within minutes',
-  welcomeMessage: 'Hi there! 👋 How can we help you today?',
-  placeholder: 'Type a message...',
-  primaryColor: '#00aeff',
-  gradientFrom: '#00aeff',
-  gradientTo: '#0066ff',
+  title: 'AI Assistant',
+  subtitle: 'Always here to help',
+  welcomeMessage: 'Hello! How can I help you today?',
+  placeholder: 'Send a message...',
+  primaryColor: '#ededed',
+  gradientFrom: '#171717',
+  gradientTo: '#171717',
   showTimestamps: true,
   showTypingIndicator: true,
   enableSounds: true,
@@ -39,11 +39,11 @@ const defaultConfig: Partial<WidgetConfig> = {
   startOpen: false,
   persistSession: true,
   zIndex: 9999,
-  width: 380,
-  height: 560,
-  buttonSize: 60,
+  width: 400,
+  height: 620,
+  buttonSize: 52,
   borderRadius: 16,
-  fontFamily: '-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif',
+  fontFamily: '-apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, Roboto, sans-serif',
   avatarUrl: '',
   poweredBy: true,
   presetQuestions: [],
@@ -54,22 +54,23 @@ const defaultConfig: Partial<WidgetConfig> = {
 };
 
 const icons = {
-  chat: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z"></path></svg>`,
-  close: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><line x1="18" y1="6" x2="6" y2="18"></line><line x1="6" y1="6" x2="18" y2="18"></line></svg>`,
-  send: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><line x1="22" y1="2" x2="11" y2="13"></line><polygon points="22 2 15 22 11 13 2 9 22 2"></polygon></svg>`,
-  attach: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M21.44 11.05l-9.19 9.19a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66l-9.2 9.19a2 2 0 0 1-2.83-2.83l8.49-8.48"></path></svg>`,
-  minimize: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><line x1="5" y1="12" x2="19" y2="12"></line></svg>`,
-  bot: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><rect x="3" y="11" width="18" height="10" rx="2"></rect><circle cx="12" cy="5" r="2"></circle><path d="M12 7v4"></path></svg>`,
-  agent: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2"></path><circle cx="12" cy="7" r="4"></circle></svg>`,
-  ticket: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M14.5 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V7.5L14.5 2z"></path><polyline points="14 2 14 8 20 8"></polyline></svg>`,
-  history: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><circle cx="12" cy="12" r="10"></circle><polyline points="12 6 12 12 16 14"></polyline></svg>`,
-  plus: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg>`,
-  star: `<svg viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"></path></svg>`,
-  starEmpty: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"></path></svg>`,
-  thumbUp: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M14 9V5a3 3 0 0 0-3-3l-4 9v11h11.28a2 2 0 0 0 2-1.7l1.38-9a2 2 0 0 0-2-2.3zM7 22H4a2 2 0 0 1-2-2v-7a2 2 0 0 1 2-2h3"></path></svg>`,
-  thumbDown: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M10 15v4a3 3 0 0 0 3 3l4-9V2H5.72a2 2 0 0 0-2 1.7l-1.38 9a2 2 0 0 0 2 2.3zm7-13h2.67A2.31 2.31 0 0 1 22 4v7a2.31 2.31 0 0 1-2.33 2H17"></path></svg>`,
-  chevronLeft: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><polyline points="15 18 9 12 15 6"></polyline></svg>`,
-  chevronRight: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><polyline points="9 18 15 12 9 6"></polyline></svg>`,
+  chat: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><path d="M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z"></path></svg>`,
+  close: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><line x1="18" y1="6" x2="6" y2="18"></line><line x1="6" y1="6" x2="18" y2="18"></line></svg>`,
+  send: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><path d="M5 12h14"></path><path d="m12 5 7 7-7 7"></path></svg>`,
+  attach: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><path d="m21.44 11.05-9.19 9.19a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66l-9.2 9.19a2 2 0 0 1-2.83-2.83l8.49-8.48"></path></svg>`,
+  minimize: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><path d="m6 9 6 6 6-6"></path></svg>`,
+  sparkle: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><path d="M9.937 15.5A2 2 0 0 0 8.5 14.063l-6.135-1.582a.5.5 0 0 1 0-.962L8.5 9.936A2 2 0 0 0 9.937 8.5l1.582-6.135a.5.5 0 0 1 .963 0L14.063 8.5A2 2 0 0 0 15.5 9.937l6.135 1.581a.5.5 0 0 1 0 .964L15.5 14.063a2 2 0 0 0-1.437 1.437l-1.582 6.135a.5.5 0 0 1-.963 0z"></path></svg>`,
+  bot: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><path d="M12 8V4H8"></path><rect width="16" height="12" x="4" y="8" rx="2"></rect><path d="M2 14h2"></path><path d="M20 14h2"></path><path d="M15 13v2"></path><path d="M9 13v2"></path></svg>`,
+  agent: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><circle cx="12" cy="8" r="5"></circle><path d="M20 21a8 8 0 0 0-16 0"></path></svg>`,
+  ticket: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><path d="M15 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V7Z"></path><path d="M14 2v4a2 2 0 0 0 2 2h4"></path><path d="M10 18v-1"></path><path d="M14 18v-1"></path><path d="M10 14v-1"></path><path d="M14 14v-1"></path></svg>`,
+  history: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><path d="M3 12a9 9 0 1 0 9-9 9.75 9.75 0 0 0-6.74 2.74L3 8"></path><path d="M3 3v5h5"></path><path d="M12 7v5l4 2"></path></svg>`,
+  plus: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><path d="M5 12h14"></path><path d="M12 5v14"></path></svg>`,
+  star: `<svg viewBox="0 0 24 24" fill="currentColor" stroke="currentColor" stroke-width="1"><polygon points="12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26 12 2"></polygon></svg>`,
+  starEmpty: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><polygon points="12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26 12 2"></polygon></svg>`,
+  thumbUp: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><path d="M7 10v12"></path><path d="M15 5.88 14 10h5.83a2 2 0 0 1 1.92 2.56l-2.33 8A2 2 0 0 1 17.5 22H4a2 2 0 0 1-2-2v-8a2 2 0 0 1 2-2h2.76a2 2 0 0 0 1.79-1.11L12 2a3.13 3.13 0 0 1 3 3.88Z"></path></svg>`,
+  thumbDown: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><path d="M17 14V2"></path><path d="M9 18.12 10 14H4.17a2 2 0 0 1-1.92-2.56l2.33-8A2 2 0 0 1 6.5 2H20a2 2 0 0 1 2 2v8a2 2 0 0 1-2 2h-2.76a2 2 0 0 0-1.79 1.11L12 22a3.13 3.13 0 0 1-3-3.88Z"></path></svg>`,
+  chevronLeft: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><path d="m15 18-6-6 6-6"></path></svg>`,
+  chevronRight: `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round"><path d="m9 18 6-6-6-6"></path></svg>`,
 };
 
 let config: WidgetConfig = { widgetId: '', ...defaultConfig };
@@ -245,22 +246,34 @@ function matchUrlPattern(pattern: string): boolean {
 // ============================================================================
 
 function generateStyles(): string {
-  const { primaryColor, gradientFrom, gradientTo, fontFamily, borderRadius, zIndex, width, height, buttonSize } = config;
-  const isDark = config.theme === 'dark';
-  const bgColor = isDark ? '#1a1a2e' : '#ffffff';
-  const textColor = isDark ? '#e4e4e7' : '#1f2937';
-  const mutedColor = isDark ? '#71717a' : '#6b7280';
-  const borderColor = isDark ? 'rgba(255,255,255,0.1)' : 'rgba(0,0,0,0.08)';
-  const inputBg = isDark ? '#16162a' : '#f9fafb';
-  const messageBgUser = `linear-gradient(135deg, ${gradientFrom}, ${gradientTo})`;
-  const messageBgBot = isDark ? '#252542' : '#f1f5f9';
+  const { fontFamily, borderRadius, zIndex, width, height, buttonSize } = config;
+  const isDark = config.theme === 'dark' || config.theme === 'auto';
+
+  // Professional dark/light color tokens — Vercel-inspired
+  const bgColor = isDark ? '#0a0a0a' : '#ffffff';
+  const bgElevated = isDark ? '#141414' : '#fafafa';
+  const bgSurface = isDark ? '#1a1a1a' : '#f4f4f5';
+  const textColor = isDark ? '#ededed' : '#09090b';
+  const textSecondary = isDark ? '#a1a1aa' : '#71717a';
+  const mutedColor = isDark ? '#52525b' : '#a1a1aa';
+  const borderColor = isDark ? '#27272a' : '#e4e4e7';
+  const borderSubtle = isDark ? '#1f1f23' : '#f4f4f5';
+  const inputBg = isDark ? '#141414' : '#fafafa';
+  const hoverBg = isDark ? '#1c1c1c' : '#f4f4f5';
+  const accentColor = isDark ? '#ededed' : '#18181b';
+  const accentBg = isDark ? '#ededed' : '#18181b';
+  const accentText = isDark ? '#09090b' : '#fafafa';
+  const userMsgBg = isDark ? '#27272a' : '#18181b';
+  const userMsgText = isDark ? '#ededed' : '#fafafa';
+  const botMsgBg = 'transparent';
   const positionRight = config.position?.includes('right') ?? true;
   const positionBottom = config.position?.includes('bottom') ?? true;
+  const shadowLg = isDark ? '0 24px 48px rgba(0,0,0,0.6), 0 0 0 1px rgba(255,255,255,0.05)' : '0 24px 48px rgba(0,0,0,0.12), 0 0 0 1px rgba(0,0,0,0.05)';
 
   return `
     *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
     :host { all: initial; }
-    .ihooman-widget { font-family: ${fontFamily}; font-size: 14px; line-height: 1.5; color: ${textColor}; -webkit-font-smoothing: antialiased; }
+    .ihooman-widget { font-family: ${fontFamily}; font-size: 14px; line-height: 1.6; color: ${textColor}; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; }
     button { 
       font-family: inherit;
       font-size: 100%;
@@ -273,144 +286,188 @@ function generateStyles(): string {
       cursor: pointer;
       outline: none;
     }
-    .ihooman-toggle { position: fixed !important; ${positionRight ? 'right: 20px' : 'left: 20px'}; ${positionBottom ? 'bottom: 20px' : 'top: 20px'}; width: ${buttonSize}px !important; height: ${buttonSize}px !important; border-radius: 50% !important; background: linear-gradient(135deg, ${gradientFrom}, ${gradientTo}) !important; border: none !important; cursor: pointer; z-index: ${zIndex}; display: flex !important; align-items: center; justify-content: center; box-shadow: 0 4px 20px rgba(0, 174, 255, 0.35); transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1); overflow: hidden; }
-    .ihooman-toggle:hover { transform: scale(1.08); box-shadow: 0 6px 28px rgba(0, 174, 255, 0.45); }
-    .ihooman-toggle:active { transform: scale(0.95); }
-    .ihooman-toggle::before { content: ''; position: absolute; inset: 0; background: linear-gradient(to bottom, rgba(255,255,255,0.2), transparent); border-radius: 50%; }
-    .ihooman-toggle svg { width: 26px; height: 26px; color: white; transition: transform 0.3s ease, opacity 0.2s ease; position: relative; z-index: 1; }
-    .ihooman-toggle .chat-icon { display: flex; align-items: center; justify-content: center; transition: transform 0.3s ease, opacity 0.2s ease; }
-    .ihooman-toggle .close-icon { position: absolute; display: flex; align-items: center; justify-content: center; transform: rotate(-90deg) scale(0); opacity: 0; transition: transform 0.3s ease, opacity 0.2s ease; }
+    button:focus-visible { outline: 2px solid ${accentColor}; outline-offset: 2px; }
+
+    /* ── Toggle Button ── */
+    .ihooman-toggle { position: fixed !important; ${positionRight ? 'right: 20px' : 'left: 20px'}; ${positionBottom ? 'bottom: 20px' : 'top: 20px'}; width: ${buttonSize}px !important; height: ${buttonSize}px !important; border-radius: 50% !important; background: ${accentBg} !important; border: 1px solid ${borderColor} !important; cursor: pointer; z-index: ${zIndex}; display: flex !important; align-items: center; justify-content: center; box-shadow: ${shadowLg}; transition: all 0.2s ease-out; overflow: hidden; }
+    .ihooman-toggle:hover { transform: scale(1.05); box-shadow: ${shadowLg}; }
+    .ihooman-toggle:active { transform: scale(0.96); }
+    .ihooman-toggle svg { width: 22px; height: 22px; color: ${accentText}; transition: transform 0.25s ease-out, opacity 0.15s ease; position: relative; z-index: 1; }
+    .ihooman-toggle .chat-icon { display: flex; align-items: center; justify-content: center; transition: transform 0.25s ease-out, opacity 0.15s ease; }
+    .ihooman-toggle .close-icon { position: absolute; display: flex; align-items: center; justify-content: center; transform: rotate(-90deg) scale(0); opacity: 0; transition: transform 0.25s ease-out, opacity 0.15s ease; }
     .ihooman-toggle.open .chat-icon { transform: rotate(90deg) scale(0); opacity: 0; }
     .ihooman-toggle.open .close-icon { transform: rotate(0) scale(1); opacity: 1; }
-    .ihooman-pulse { position: absolute; inset: 0; border-radius: 50%; background: ${primaryColor}; animation: ihooman-pulse 2s ease-out infinite; }
-    @keyframes ihooman-pulse { 0% { transform: scale(1); opacity: 0.5; } 100% { transform: scale(1.6); opacity: 0; } }
-    .ihooman-toggle.open .ihooman-pulse { display: none; }
-    .ihooman-badge { position: absolute; top: -4px; right: -4px; min-width: 20px; height: 20px; padding: 0 6px; background: #ef4444; color: white; font-size: 11px; font-weight: 600; border-radius: 10px; display: flex; align-items: center; justify-content: center; z-index: 2; }
+    .ihooman-pulse { display: none; }
+    .ihooman-badge { position: absolute; top: -3px; right: -3px; min-width: 18px; height: 18px; padding: 0 5px; background: #dc2626; color: white; font-size: 10px; font-weight: 600; border-radius: 9px; display: flex; align-items: center; justify-content: center; z-index: 2; border: 2px solid ${bgColor}; }
     .ihooman-badge:empty { display: none; }
-    .ihooman-window { position: fixed; ${positionRight ? 'right: 20px' : 'left: 20px'}; ${positionBottom ? 'bottom: 90px' : 'top: 90px'}; width: ${width}px; height: ${height}px; min-height: ${height}px; max-height: ${height}px; z-index: ${(zIndex ?? 9999) - 1}; display: flex; flex-direction: column; opacity: 0; visibility: hidden; transform: translateY(20px) scale(0.95); transition: opacity 0.3s, visibility 0.3s, transform 0.3s; overscroll-behavior: contain; }
+
+    /* ── Window ── */
+    .ihooman-window { position: fixed; ${positionRight ? 'right: 20px' : 'left: 20px'}; ${positionBottom ? 'bottom: 84px' : 'top: 84px'}; width: ${width}px; height: ${height}px; min-height: ${height}px; max-height: ${height}px; z-index: ${(zIndex ?? 9999) - 1}; display: flex; flex-direction: column; opacity: 0; visibility: hidden; transform: translateY(12px) scale(0.97); transition: opacity 0.2s ease-out, visibility 0.2s ease-out, transform 0.2s ease-out; overscroll-behavior: contain; }
     .ihooman-window.open { opacity: 1; visibility: visible; transform: translateY(0) scale(1); }
-    .ihooman-container { position: relative; width: 100%; height: 100%; display: flex; flex-direction: column; border-radius: ${borderRadius}px; overflow: hidden; flex-shrink: 0; }
-    .ihooman-container::before { content: ''; position: absolute; inset: 0; background: ${bgColor}; opacity: 0.97; backdrop-filter: blur(20px); -webkit-backdrop-filter: blur(20px); border-radius: ${borderRadius}px; border: 1px solid ${borderColor}; box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.25); }
-    .ihooman-container > * { position: relative; z-index: 1; }
-    .ihooman-header { padding: 16px 20px; background: linear-gradient(135deg, ${gradientFrom}, ${gradientTo}); color: white; display: flex; align-items: center; gap: 12px; flex-shrink: 0; }
-    .ihooman-header-avatar { width: 42px; height: 42px; border-radius: 50%; background: rgba(255,255,255,0.2); display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
-    .ihooman-header-avatar img { width: 100%; height: 100%; border-radius: 50%; object-fit: cover; }
-    .ihooman-header-avatar svg { width: 22px; height: 22px; }
+
+    /* ── Container ── */
+    .ihooman-container { position: relative; width: 100%; height: 100%; display: flex; flex-direction: column; border-radius: ${borderRadius}px; overflow: hidden; flex-shrink: 0; background: ${bgColor}; border: 1px solid ${borderColor}; box-shadow: ${shadowLg}; }
+
+    /* ── Header ── */
+    .ihooman-header { padding: 14px 16px; background: ${bgElevated}; color: ${textColor}; display: flex; align-items: center; gap: 12px; flex-shrink: 0; border-bottom: 1px solid ${borderColor}; }
+    .ihooman-header-avatar { width: 36px; height: 36px; border-radius: 10px; background: ${bgSurface}; display: flex; align-items: center; justify-content: center; flex-shrink: 0; border: 1px solid ${borderColor}; }
+    .ihooman-header-avatar img { width: 100%; height: 100%; border-radius: 10px; object-fit: cover; }
+    .ihooman-header-avatar svg { width: 18px; height: 18px; color: ${textSecondary}; }
     .ihooman-header-info { flex: 1; min-width: 0; }
-    .ihooman-header-title { font-size: 16px; font-weight: 600; margin-bottom: 2px; }
-    .ihooman-header-status { display: flex; align-items: center; gap: 6px; font-size: 12px; opacity: 0.9; }
-    .ihooman-status-dot { width: 8px; height: 8px; border-radius: 50%; background: #22c55e; }
-    .ihooman-status-dot.offline { background: #f59e0b; }
-    .ihooman-header-actions { display: flex; gap: 8px; }
-    .ihooman-header-btn { width: 28px; height: 28px; border-radius: 6px; background: rgba(255,255,255,0.15); border: none; cursor: pointer; display: flex; align-items: center; justify-content: center; color: white; transition: background 0.2s; }
-    .ihooman-header-btn:hover { background: rgba(255,255,255,0.25); }
-    .ihooman-header-btn svg { width: 14px; height: 14px; }
-    .ihooman-messages { flex: 1; overflow-y: auto; overflow-x: hidden; padding: 16px; display: flex; flex-direction: column; gap: 12px; background: ${bgColor}; overscroll-behavior: contain; min-height: 0; }
-    .ihooman-messages::-webkit-scrollbar { width: 6px; }
+    .ihooman-header-title { font-size: 14px; font-weight: 600; margin-bottom: 1px; letter-spacing: -0.01em; color: ${textColor}; }
+    .ihooman-header-status { display: flex; align-items: center; gap: 5px; font-size: 12px; color: ${textSecondary}; }
+    .ihooman-status-dot { width: 6px; height: 6px; border-radius: 50%; background: #22c55e; flex-shrink: 0; }
+    .ihooman-status-dot.offline { background: #a1a1aa; }
+    .ihooman-header-actions { display: flex; gap: 4px; }
+    .ihooman-header-btn { width: 30px; height: 30px; border-radius: 8px; background: transparent; border: none; cursor: pointer; display: flex; align-items: center; justify-content: center; color: ${textSecondary}; transition: background 0.15s ease, color 0.15s ease; }
+    .ihooman-header-btn:hover { background: ${hoverBg}; color: ${textColor}; }
+    .ihooman-header-btn svg { width: 15px; height: 15px; }
+
+    /* ── Messages ── */
+    .ihooman-messages { flex: 1; overflow-y: auto; overflow-x: hidden; padding: 20px 16px; display: flex; flex-direction: column; gap: 6px; background: ${bgColor}; overscroll-behavior: contain; min-height: 0; }
+    .ihooman-messages::-webkit-scrollbar { width: 4px; }
     .ihooman-messages::-webkit-scrollbar-track { background: transparent; }
-    .ihooman-messages::-webkit-scrollbar-thumb { background: ${borderColor}; border-radius: 3px; }
-    .ihooman-message { display: flex; flex-direction: column; max-width: 85%; animation: ihooman-fadeIn 0.3s ease; }
-    @keyframes ihooman-fadeIn { from { opacity: 0; transform: translateY(10px); } to { opacity: 1; transform: translateY(0); } }
+    .ihooman-messages::-webkit-scrollbar-thumb { background: ${isDark ? '#27272a' : '#d4d4d8'}; border-radius: 2px; }
+    .ihooman-message { display: flex; flex-direction: column; max-width: 88%; animation: ihooman-fadeIn 0.25s ease-out; }
+    @keyframes ihooman-fadeIn { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: translateY(0); } }
     .ihooman-message.user { align-self: flex-end; align-items: flex-end; }
-    .ihooman-message.bot { align-self: flex-start; align-items: flex-start; }
-    .ihooman-message-content { padding: 12px 16px; border-radius: 16px; word-wrap: break-word; }
-    .ihooman-message.user .ihooman-message-content { background: ${messageBgUser}; color: white; border-bottom-right-radius: 4px; }
-    .ihooman-message.bot .ihooman-message-content { background: ${messageBgBot}; color: ${textColor}; border-bottom-left-radius: 4px; }
-    .ihooman-message-content code { background: rgba(0,0,0,0.1); padding: 2px 6px; border-radius: 4px; font-family: monospace; font-size: 13px; }
-    .ihooman-message-time { font-size: 11px; color: ${mutedColor}; margin-top: 4px; padding: 0 4px; }
-    .ihooman-typing { display: flex; align-items: center; gap: 8px; padding: 12px 16px; background: ${messageBgBot}; border-radius: 16px; border-bottom-left-radius: 4px; max-width: 80px; align-self: flex-start; }
-    .ihooman-typing-dots { display: flex; gap: 4px; }
-    .ihooman-typing-dot { width: 8px; height: 8px; background: ${mutedColor}; border-radius: 50%; animation: ihooman-typing 1.4s infinite; }
-    .ihooman-typing-dot:nth-child(2) { animation-delay: 0.2s; }
-    .ihooman-typing-dot:nth-child(3) { animation-delay: 0.4s; }
-    @keyframes ihooman-typing { 0%, 60%, 100% { transform: translateY(0); opacity: 0.4; } 30% { transform: translateY(-4px); opacity: 1; } }
+    .ihooman-message.bot { align-self: flex-start; align-items: flex-start; max-width: 100%; }
+    .ihooman-message-content { padding: 10px 14px; border-radius: 14px; word-wrap: break-word; overflow-wrap: break-word; font-size: 14px; line-height: 1.6; }
+    .ihooman-message.user .ihooman-message-content { background: ${userMsgBg}; color: ${userMsgText}; border-bottom-right-radius: 4px; }
+    .ihooman-message.bot .ihooman-message-content { background: ${botMsgBg}; color: ${textColor}; padding: 6px 2px; }
+    .ihooman-message-content a { color: ${isDark ? '#60a5fa' : '#2563eb'}; text-decoration: underline; text-underline-offset: 2px; }
+    .ihooman-message-content a:hover { opacity: 0.8; }
+    .ihooman-message-content code { background: ${isDark ? '#27272a' : '#f4f4f5'}; padding: 2px 6px; border-radius: 4px; font-family: 'SF Mono', 'Fira Code', 'Fira Mono', Menlo, Consolas, monospace; font-size: 12.5px; border: 1px solid ${borderSubtle}; }
+    .ihooman-message-content strong { font-weight: 600; }
+    .ihooman-message-time { font-size: 11px; color: ${mutedColor}; margin-top: 3px; padding: 0 4px; }
+
+    /* ── Typing Indicator — Shimmer ── */
+    .ihooman-typing { display: flex; align-items: center; gap: 10px; padding: 10px 2px; max-width: 180px; align-self: flex-start; animation: ihooman-fadeIn 0.2s ease-out; }
+    .ihooman-typing-shimmer { font-size: 13px; color: ${mutedColor}; background: linear-gradient(90deg, ${mutedColor} 25%, ${textSecondary} 50%, ${mutedColor} 75%); background-size: 200% 100%; -webkit-background-clip: text; background-clip: text; -webkit-text-fill-color: transparent; animation: ihooman-shimmer 1.5s ease-in-out infinite; }
+    @keyframes ihooman-shimmer { 0% { background-position: 200% 0; } 100% { background-position: -200% 0; } }
+    .ihooman-typing-dots { display: flex; gap: 3px; align-items: center; }
+    .ihooman-typing-dot { width: 5px; height: 5px; background: ${mutedColor}; border-radius: 50%; animation: ihooman-typing 1.2s ease-in-out infinite; }
+    .ihooman-typing-dot:nth-child(2) { animation-delay: 0.15s; }
+    .ihooman-typing-dot:nth-child(3) { animation-delay: 0.3s; }
+    @keyframes ihooman-typing { 0%, 60%, 100% { opacity: 0.3; transform: scale(0.8); } 30% { opacity: 1; transform: scale(1); } }
+
+    /* ── Input Area ── */
     .ihooman-input-area { padding: 12px 16px; background: ${bgColor}; border-top: 1px solid ${borderColor}; flex-shrink: 0; }
-    .ihooman-input-wrapper { display: flex; align-items: flex-end; gap: 8px; background: ${inputBg}; border: 1px solid ${borderColor}; border-radius: 12px; padding: 8px 12px; transition: border-color 0.2s, box-shadow 0.2s; }
-    .ihooman-input-wrapper:focus-within { border-color: ${primaryColor}; box-shadow: 0 0 0 3px rgba(0, 174, 255, 0.1); }
-    .ihooman-input { flex: 1; border: none; background: transparent; font-family: inherit; font-size: 14px; color: ${textColor}; resize: none; max-height: 100px; outline: none; line-height: 1.4; }
+    .ihooman-input-wrapper { display: flex; align-items: flex-end; gap: 8px; background: ${inputBg}; border: 1px solid ${borderColor}; border-radius: 12px; padding: 8px 12px; transition: border-color 0.15s ease, box-shadow 0.15s ease; }
+    .ihooman-input-wrapper:focus-within { border-color: ${isDark ? '#3f3f46' : '#a1a1aa'}; }
+    .ihooman-input { flex: 1; border: none; background: transparent; font-family: inherit; font-size: 14px; color: ${textColor}; resize: none; max-height: 100px; outline: none; line-height: 1.5; }
     .ihooman-input::placeholder { color: ${mutedColor}; }
-    .ihooman-input-btn { width: 32px; height: 32px; border-radius: 8px; border: none; cursor: pointer; display: flex; align-items: center; justify-content: center; transition: all 0.2s; background: transparent; color: ${mutedColor}; }
-    .ihooman-input-btn:hover { background: ${borderColor}; color: ${textColor}; }
-    .ihooman-input-btn.send { background: linear-gradient(135deg, ${gradientFrom}, ${gradientTo}); color: white; }
-    .ihooman-input-btn.send:hover { opacity: 0.9; }
-    .ihooman-input-btn.send:disabled { opacity: 0.5; cursor: not-allowed; }
+    .ihooman-input-btn { width: 30px; height: 30px; border-radius: 8px; border: none; cursor: pointer; display: flex; align-items: center; justify-content: center; transition: all 0.15s ease; background: transparent; color: ${mutedColor}; flex-shrink: 0; }
+    .ihooman-input-btn:hover { color: ${textColor}; background: ${hoverBg}; }
+    .ihooman-input-btn.send { background: ${accentBg}; color: ${accentText}; }
+    .ihooman-input-btn.send:hover { opacity: 0.85; }
+    .ihooman-input-btn.send:disabled { opacity: 0.3; cursor: not-allowed; }
     .ihooman-input-btn svg { width: 16px; height: 16px; }
-    .ihooman-input:disabled { opacity: 0.6; cursor: not-allowed; }
-    .ihooman-input-btn.attach:disabled { opacity: 0.4; cursor: not-allowed; }
+    .ihooman-input:disabled { opacity: 0.5; cursor: not-allowed; }
+    .ihooman-input-btn.attach:disabled { opacity: 0.3; cursor: not-allowed; }
     .ihooman-file-input { display: none; }
-    .ihooman-powered { text-align: center; padding: 8px; font-size: 11px; color: ${mutedColor}; background: ${bgColor}; }
-    .ihooman-powered a { color: ${primaryColor}; text-decoration: none; }
+
+    /* ── Powered By ── */
+    .ihooman-powered { text-align: center; padding: 8px; font-size: 11px; color: ${mutedColor}; background: ${bgColor}; border-top: 1px solid ${borderSubtle}; }
+    .ihooman-powered a { color: ${textSecondary}; text-decoration: none; font-weight: 500; }
+    .ihooman-powered a:hover { color: ${textColor}; }
+
+    /* ── Escalation ── */
     .ihooman-escalation-actions { display: flex; gap: 8px; margin-top: 10px; flex-wrap: wrap; }
     .ihooman-escalation-btn svg { width: 14px; height: 14px; flex-shrink: 0; }
-    .ihooman-status-bar { padding: 10px 16px; text-align: center; font-size: 13px; display: none; }
+
+    /* ── Status Bar ── */
+    .ihooman-status-bar { padding: 8px 16px; text-align: center; font-size: 12px; display: none; font-weight: 500; }
     .ihooman-status-bar.show { display: block; }
-    .ihooman-status-bar.waiting { background: #fef3c7; color: #92400e; }
-    .ihooman-status-bar.connected { background: #dcfce7; color: #166534; }
+    .ihooman-status-bar.waiting { background: ${isDark ? '#1c1917' : '#fef9c3'}; color: ${isDark ? '#fbbf24' : '#92400e'}; border-bottom: 1px solid ${isDark ? '#292524' : '#fef08a'}; }
+    .ihooman-status-bar.connected { background: ${isDark ? '#052e16' : '#dcfce7'}; color: ${isDark ? '#4ade80' : '#166534'}; border-bottom: 1px solid ${isDark ? '#14532d' : '#bbf7d0'}; }
+
+    /* ── Chat View ── */
     .ihooman-chat-view { display: flex; flex-direction: column; flex: 1; overflow: hidden; min-height: 0; }
     .ihooman-chat-view.hidden { display: none; }
-    .ihooman-ticket-view { display: none; flex-direction: column; padding: 20px; gap: 16px; background: ${bgColor}; flex: 1; overflow-y: auto; min-height: 0; }
+
+    /* ── Ticket View ── */
+    .ihooman-ticket-view { display: none; flex-direction: column; padding: 20px; gap: 14px; background: ${bgColor}; flex: 1; overflow-y: auto; min-height: 0; }
     .ihooman-ticket-view.show { display: flex; }
-    .ihooman-ticket-title { font-size: 18px; font-weight: 600; color: ${textColor}; margin: 0; }
-    .ihooman-ticket-subtitle { font-size: 13px; color: ${mutedColor}; margin: 0; }
-    .ihooman-ticket-input { padding: 12px 14px; border: 1px solid ${borderColor}; border-radius: 10px; font-size: 14px; font-family: inherit; background: ${inputBg}; color: ${textColor}; outline: none; transition: border-color 0.2s; }
-    .ihooman-ticket-input:focus { border-color: ${primaryColor}; }
+    .ihooman-ticket-title { font-size: 16px; font-weight: 600; color: ${textColor}; margin: 0; letter-spacing: -0.01em; }
+    .ihooman-ticket-subtitle { font-size: 13px; color: ${textSecondary}; margin: 0; }
+    .ihooman-ticket-input { padding: 10px 14px; border: 1px solid ${borderColor}; border-radius: 10px; font-size: 14px; font-family: inherit; background: ${inputBg}; color: ${textColor}; outline: none; transition: border-color 0.15s ease; }
+    .ihooman-ticket-input:focus { border-color: ${isDark ? '#3f3f46' : '#a1a1aa'}; }
     .ihooman-ticket-input::placeholder { color: ${mutedColor}; }
     .ihooman-ticket-textarea { min-height: 100px; resize: vertical; }
-    .ihooman-ticket-submit { display: flex; align-items: center; justify-content: center; padding: 12px; background: linear-gradient(135deg, ${gradientFrom}, ${gradientTo}); color: white; border: none; border-radius: 8px; font-size: 14px; font-weight: 500; cursor: pointer; transition: all 0.2s; line-height: 1.4; }
-    .ihooman-ticket-submit:hover { opacity: 0.9; }
-    .ihooman-ticket-submit:disabled { opacity: 0.5; cursor: not-allowed; }
-    .ihooman-ticket-back { display: flex; align-items: center; justify-content: center; padding: 10px; background: transparent; color: ${mutedColor}; border: 1px solid ${borderColor}; border-radius: 8px; font-size: 13px; cursor: pointer; transition: all 0.2s; line-height: 1.4; }
-    .ihooman-ticket-back:hover { background: ${isDark ? 'rgba(255,255,255,0.05)' : 'rgba(0,0,0,0.03)'}; }
+    .ihooman-ticket-submit { display: flex; align-items: center; justify-content: center; padding: 10px; background: ${accentBg}; color: ${accentText}; border: none; border-radius: 10px; font-size: 14px; font-weight: 500; cursor: pointer; transition: all 0.15s ease; line-height: 1.4; }
+    .ihooman-ticket-submit:hover { opacity: 0.85; }
+    .ihooman-ticket-submit:disabled { opacity: 0.4; cursor: not-allowed; }
+    .ihooman-ticket-back { display: flex; align-items: center; justify-content: center; padding: 10px; background: transparent; color: ${textSecondary}; border: 1px solid ${borderColor}; border-radius: 10px; font-size: 13px; cursor: pointer; transition: all 0.15s ease; line-height: 1.4; }
+    .ihooman-ticket-back:hover { background: ${hoverBg}; color: ${textColor}; }
+
+    /* ── History View ── */
     .ihooman-history-view { display: none; flex-direction: column; flex: 1; overflow: hidden; background: ${bgColor}; }
     .ihooman-history-view.show { display: flex; }
     .ihooman-history-header { padding: 12px 16px; border-bottom: 1px solid ${borderColor}; display: flex; justify-content: space-between; align-items: center; }
-    .ihooman-history-title { font-size: 14px; font-weight: 600; color: ${textColor}; margin: 0; }
-    .ihooman-history-new { display: inline-flex; align-items: center; justify-content: center; gap: 4px; background: linear-gradient(135deg, ${gradientFrom}, ${gradientTo}); color: white; border: none; padding: 6px 12px; border-radius: 6px; font-size: 12px; font-weight: 500; cursor: pointer; transition: all 0.2s; line-height: 1.4; }
-    .ihooman-history-new:hover { opacity: 0.9; }
+    .ihooman-history-title { font-size: 13px; font-weight: 600; color: ${textColor}; margin: 0; }
+    .ihooman-history-new { display: inline-flex; align-items: center; justify-content: center; gap: 4px; background: ${accentBg}; color: ${accentText}; border: none; padding: 6px 12px; border-radius: 8px; font-size: 12px; font-weight: 500; cursor: pointer; transition: all 0.15s ease; line-height: 1.4; }
+    .ihooman-history-new:hover { opacity: 0.85; }
     .ihooman-history-new svg { width: 12px; height: 12px; flex-shrink: 0; }
     .ihooman-history-list { flex: 1; overflow-y: auto; padding: 8px; overscroll-behavior: contain; }
-    .ihooman-history-item { padding: 12px; border: 1px solid ${borderColor}; border-radius: 8px; margin-bottom: 6px; cursor: pointer; transition: all 0.2s; background: ${bgColor}; }
-    .ihooman-history-item:hover { background: ${isDark ? 'rgba(255,255,255,0.05)' : '#f8fafc'}; }
-    .ihooman-history-item.active { background: ${isDark ? 'rgba(0, 174, 255, 0.1)' : '#eff6ff'}; border-color: ${primaryColor}; }
+    .ihooman-history-item { padding: 12px; border: 1px solid ${borderColor}; border-radius: 10px; margin-bottom: 6px; cursor: pointer; transition: all 0.15s ease; background: ${bgColor}; }
+    .ihooman-history-item:hover { background: ${hoverBg}; }
+    .ihooman-history-item.active { background: ${hoverBg}; border-color: ${isDark ? '#3f3f46' : '#a1a1aa'}; }
     .ihooman-history-preview { font-size: 13px; color: ${textColor}; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
     .ihooman-history-meta { font-size: 11px; color: ${mutedColor}; margin-top: 4px; display: flex; justify-content: space-between; }
-    .ihooman-history-empty { padding: 40px; text-align: center; color: ${mutedColor}; font-size: 14px; }
-    .ihooman-preset-questions { padding: 10px 16px; display: flex; flex-wrap: wrap; gap: 6px; background: ${bgColor}; border-top: 1px solid ${borderColor}; }
+    .ihooman-history-empty { padding: 40px; text-align: center; color: ${mutedColor}; font-size: 13px; }
+
+    /* ── Preset Questions ── */
+    .ihooman-preset-questions { padding: 10px 16px; display: flex; flex-wrap: wrap; gap: 6px; background: ${bgColor}; border-top: 1px solid ${borderSubtle}; }
     .ihooman-preset-questions:empty { display: none; }
     .ihooman-preset-questions.hidden { display: none; }
-    .ihooman-proactive-toast { position: fixed; ${positionRight ? 'right: 20px' : 'left: 20px'}; ${positionBottom ? 'bottom: 90px' : 'top: 90px'}; max-width: 300px; padding: 16px; background: ${bgColor}; border-radius: 12px; box-shadow: 0 10px 40px rgba(0,0,0,0.15); z-index: ${(zIndex ?? 9999) - 2}; opacity: 0; visibility: hidden; transform: translateY(10px); transition: all 0.3s ease; border: 1px solid ${borderColor}; }
+
+    /* ── Proactive Toast ── */
+    .ihooman-proactive-toast { position: fixed; ${positionRight ? 'right: 20px' : 'left: 20px'}; ${positionBottom ? 'bottom: 84px' : 'top: 84px'}; max-width: 320px; padding: 16px; background: ${bgElevated}; border-radius: 14px; box-shadow: ${shadowLg}; z-index: ${(zIndex ?? 9999) - 2}; opacity: 0; visibility: hidden; transform: translateY(8px); transition: all 0.2s ease-out; border: 1px solid ${borderColor}; }
     .ihooman-proactive-toast.show { opacity: 1; visibility: visible; transform: translateY(0); }
-    .ihooman-proactive-toast-content { font-size: 14px; color: ${textColor}; margin-bottom: 12px; }
+    .ihooman-proactive-toast-content { font-size: 14px; color: ${textColor}; margin-bottom: 12px; line-height: 1.5; }
     .ihooman-proactive-toast-actions { display: flex; gap: 8px; }
-    .ihooman-proactive-toast-btn { display: inline-flex; align-items: center; justify-content: center; padding: 8px 16px; border-radius: 6px; font-size: 13px; font-weight: 500; cursor: pointer; transition: all 0.2s; line-height: 1.4; }
-    .ihooman-proactive-toast-btn.primary { background: linear-gradient(135deg, ${gradientFrom}, ${gradientTo}); color: white; border: none; }
-    .ihooman-proactive-toast-btn.primary:hover { opacity: 0.9; }
-    .ihooman-proactive-toast-btn.secondary { background: transparent; color: ${mutedColor}; border: 1px solid ${borderColor}; }
-    .ihooman-proactive-toast-btn.secondary:hover { background: ${isDark ? 'rgba(255,255,255,0.05)' : 'rgba(0,0,0,0.03)'}; }
-    .ihooman-survey-view { display: none; flex-direction: column; padding: 20px; gap: 16px; background: ${bgColor}; flex: 1; align-items: center; justify-content: center; }
+    .ihooman-proactive-toast-btn { display: inline-flex; align-items: center; justify-content: center; padding: 8px 16px; border-radius: 8px; font-size: 13px; font-weight: 500; cursor: pointer; transition: all 0.15s ease; line-height: 1.4; }
+    .ihooman-proactive-toast-btn.primary { background: ${accentBg}; color: ${accentText}; border: none; }
+    .ihooman-proactive-toast-btn.primary:hover { opacity: 0.85; }
+    .ihooman-proactive-toast-btn.secondary { background: transparent; color: ${textSecondary}; border: 1px solid ${borderColor}; }
+    .ihooman-proactive-toast-btn.secondary:hover { background: ${hoverBg}; }
+
+    /* ── Survey View ── */
+    .ihooman-survey-view { display: none; flex-direction: column; padding: 24px; gap: 16px; background: ${bgColor}; flex: 1; align-items: center; justify-content: center; }
     .ihooman-survey-view.show { display: flex; }
-    .ihooman-survey-question { font-size: 16px; font-weight: 600; color: ${textColor}; text-align: center; }
+    .ihooman-survey-question { font-size: 16px; font-weight: 600; color: ${textColor}; text-align: center; letter-spacing: -0.01em; }
     .ihooman-survey-stars { display: flex; gap: 8px; }
-    .ihooman-survey-star { width: 40px; height: 40px; cursor: pointer; color: ${mutedColor}; transition: all 0.2s; }
+    .ihooman-survey-star { width: 36px; height: 36px; cursor: pointer; color: ${mutedColor}; transition: all 0.15s ease; }
     .ihooman-survey-star:hover, .ihooman-survey-star.active { color: #fbbf24; transform: scale(1.1); }
     .ihooman-survey-star svg { width: 100%; height: 100%; }
-    .ihooman-survey-comment { width: 100%; padding: 12px; border: 1px solid ${borderColor}; border-radius: 8px; font-size: 14px; resize: none; min-height: 80px; background: ${inputBg}; color: ${textColor}; }
-    .ihooman-survey-submit { display: inline-flex; align-items: center; justify-content: center; padding: 10px 20px; background: linear-gradient(135deg, ${gradientFrom}, ${gradientTo}); color: white; border: none; border-radius: 6px; font-size: 13px; font-weight: 500; cursor: pointer; line-height: 1.4; }
-    .ihooman-survey-submit:hover { opacity: 0.9; }
+    .ihooman-survey-comment { width: 100%; padding: 12px; border: 1px solid ${borderColor}; border-radius: 10px; font-size: 14px; font-family: inherit; resize: none; min-height: 80px; background: ${inputBg}; color: ${textColor}; outline: none; }
+    .ihooman-survey-comment:focus { border-color: ${isDark ? '#3f3f46' : '#a1a1aa'}; }
+    .ihooman-survey-submit { display: inline-flex; align-items: center; justify-content: center; padding: 10px 20px; background: ${accentBg}; color: ${accentText}; border: none; border-radius: 8px; font-size: 13px; font-weight: 500; cursor: pointer; line-height: 1.4; transition: all 0.15s ease; }
+    .ihooman-survey-submit:hover { opacity: 0.85; }
     .ihooman-survey-skip { display: inline-flex; align-items: center; justify-content: center; padding: 8px 16px; background: transparent; color: ${mutedColor}; border: none; font-size: 12px; cursor: pointer; line-height: 1.4; }
     .ihooman-survey-skip:hover { color: ${textColor}; }
-    .ihooman-feedback-btns { display: flex; gap: 6px; margin-top: 6px; }
+
+    /* ── Feedback ── */
+    .ihooman-feedback-btns { display: flex; gap: 4px; margin-top: 4px; }
     .ihooman-feedback-btn svg { width: 12px; height: 12px; }
-    .ihooman-carousel { display: flex; gap: 12px; overflow-x: auto; padding: 8px 0; scroll-snap-type: x mandatory; }
-    .ihooman-carousel::-webkit-scrollbar { height: 4px; }
-    .ihooman-carousel-card { min-width: 200px; max-width: 250px; border: 1px solid ${borderColor}; border-radius: 12px; overflow: hidden; scroll-snap-align: start; background: ${bgColor}; }
+
+    /* ── Carousel ── */
+    .ihooman-carousel { display: flex; gap: 10px; overflow-x: auto; padding: 8px 0; scroll-snap-type: x mandatory; }
+    .ihooman-carousel::-webkit-scrollbar { height: 3px; }
+    .ihooman-carousel::-webkit-scrollbar-thumb { background: ${isDark ? '#27272a' : '#d4d4d8'}; border-radius: 2px; }
+    .ihooman-carousel-card { min-width: 200px; max-width: 250px; border: 1px solid ${borderColor}; border-radius: 12px; overflow: hidden; scroll-snap-align: start; background: ${bgElevated}; }
     .ihooman-carousel-card img { width: 100%; height: 120px; object-fit: cover; }
     .ihooman-carousel-card-content { padding: 12px; }
-    .ihooman-carousel-card-title { font-size: 14px; font-weight: 600; color: ${textColor}; margin-bottom: 4px; }
-    .ihooman-carousel-card-desc { font-size: 12px; color: ${mutedColor}; margin-bottom: 8px; }
+    .ihooman-carousel-card-title { font-size: 13px; font-weight: 600; color: ${textColor}; margin-bottom: 4px; }
+    .ihooman-carousel-card-desc { font-size: 12px; color: ${textSecondary}; margin-bottom: 8px; }
     .ihooman-carousel-card-btns { display: flex; flex-direction: column; gap: 6px; }
+
+    /* ── Quick Replies ── */
     .ihooman-quick-replies { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
-    @media (max-width: 480px) { .ihooman-window { width: calc(100vw - 20px); height: calc(100vh - 100px); min-height: 400px; max-height: calc(100vh - 100px); left: 10px; right: 10px; bottom: 80px; } .ihooman-toggle { ${positionRight ? 'right: 16px' : 'left: 16px'}; bottom: 16px; } .ihooman-proactive-toast { left: 10px; right: 10px; max-width: none; } }
+
+    /* ── Responsive ── */
+    @media (max-width: 480px) { .ihooman-window { width: calc(100vw - 16px); height: calc(100vh - 100px); min-height: 400px; max-height: calc(100vh - 100px); left: 8px; right: 8px; bottom: 80px; } .ihooman-toggle { ${positionRight ? 'right: 16px' : 'left: 16px'}; bottom: 16px; } .ihooman-proactive-toast { left: 8px; right: 8px; max-width: none; } }
   `;
 }
 
@@ -457,9 +514,9 @@ function createWidget(): void {
     <div class="ihooman-window" role="dialog" aria-label="Chat window">
       <div class="ihooman-container">
         <div class="ihooman-header">
-          <div class="ihooman-header-avatar">${config.avatarUrl ? `<img src="${escapeHtml(config.avatarUrl)}" alt="Support">` : icons.bot}</div>
+          <div class="ihooman-header-avatar">${config.avatarUrl ? `<img src="${escapeHtml(config.avatarUrl)}" alt="Assistant">` : icons.sparkle}</div>
           <div class="ihooman-header-info">
-            <div class="ihooman-header-title">${escapeHtml(config.title || 'Chat Support')}</div>
+            <div class="ihooman-header-title">${escapeHtml(config.title || 'AI Assistant')}</div>
             <div class="ihooman-header-status"><span class="ihooman-status-dot"></span><span class="ihooman-status-text">Online</span></div>
           </div>
           <div class="ihooman-header-actions">
@@ -481,7 +538,7 @@ function createWidget(): void {
           </div>
         </div>
         <div class="ihooman-ticket-view">
-          <h4 class="ihooman-ticket-title">📝 Submit a Ticket</h4>
+          <h4 class="ihooman-ticket-title">Submit a Ticket</h4>
           <p class="ihooman-ticket-subtitle">We'll get back to you via email</p>
           <input class="ihooman-ticket-input" id="ihooman-ticket-name" placeholder="Your name" required>
           <input class="ihooman-ticket-input" id="ihooman-ticket-email" type="email" placeholder="Your email" required>
@@ -990,6 +1047,8 @@ async function handleRequestLiveAgent(): Promise<void> {
 function startLiveAgentPolling(): void {
   if (liveAgentPollInterval) return;
   
+  let agentConnected = false;
+  
   liveAgentPollInterval = setInterval(async () => {
     if (!state.sessionId || !isLiveAgentMode) {
       stopLiveAgentPolling();
@@ -1006,6 +1065,12 @@ function startLiveAgentPolling(): void {
           // Check both ticket_status and conversation_status for agent handling
           if (data.ticket_status === 'in_progress' || data.conversation_status === 'active') {
             updateStatusBar('connected', '🟢 Connected to live agent');
+            // Agent is connected — stop polling, WebSocket handles real-time updates.
+            // Status changes (close/resolve) will come through WebSocket messages.
+            if (!agentConnected) {
+              agentConnected = true;
+              stopLiveAgentPolling();
+            }
           } else if (data.ticket_status === 'open') {
             updateStatusBar('waiting', data.position_in_queue > 1 
               ? `⏳ Waiting for agent (Position: #${data.position_in_queue})`
@@ -1020,7 +1085,7 @@ function startLiveAgentPolling(): void {
         }
       }
     } catch { /* ignore */ }
-  }, 3000);
+  }, 15000);
 }
 
 function stopLiveAgentPolling(): void {
@@ -1126,7 +1191,7 @@ function showTyping(): void {
 
   const typing = document.createElement('div');
   typing.className = 'ihooman-typing';
-  typing.innerHTML = `<div class="ihooman-typing-dots"><span class="ihooman-typing-dot"></span><span class="ihooman-typing-dot"></span><span class="ihooman-typing-dot"></span></div>`;
+  typing.innerHTML = `<span class="ihooman-typing-shimmer">Thinking...</span><div class="ihooman-typing-dots"><span class="ihooman-typing-dot"></span><span class="ihooman-typing-dot"></span><span class="ihooman-typing-dot"></span></div>`;
   elements.messages.appendChild(typing);
   elements.messages.scrollTop = elements.messages.scrollHeight;
 }
@@ -1148,7 +1213,7 @@ function disableInput(): void {
 function enableInput(): void {
   if (elements.input) {
     elements.input.disabled = false;
-    elements.input.placeholder = config.placeholder || 'Type a message...';
+    elements.input.placeholder = config.placeholder || 'Send a message...';
   }
   if (elements.sendBtn) elements.sendBtn.disabled = !elements.input?.value.trim();
   if (elements.attachBtn) elements.attachBtn.disabled = false;
@@ -1473,7 +1538,7 @@ function connectWebSocket(chatEndpoint?: string): void {
       startHeartbeat();
     };
 
-    ws.onclose = (_event) => {
+    ws.onclose = (event) => {
       state.isConnected = false;
       state.connectionStatus = 'disconnected';
       updateStatus(false);
@@ -1485,6 +1550,9 @@ function connectWebSocket(chatEndpoint?: string): void {
         return;
       }
       
+      // Code 4002 means this connection was replaced by a newer one — don't reconnect
+      if (event.code === 4002) return;
+      
       if (!state.isOpen) return;
       
       if (reconnectAttempts < maxReconnectAttempts) {
@@ -1868,11 +1936,10 @@ function getFontWeightValue(weight: string): number {
   }
 }
 
-// Default button styles - MUST match client-dashboard/src/components/widget/ButtonStylingEditor.tsx
 const DEFAULT_BUTTON_STYLES = {
   primary: {
-    backgroundColor: '#00aeff',
-    textColor: '#ffffff',
+    backgroundColor: '#ededed',
+    textColor: '#09090b',
     borderColor: 'transparent',
     borderWidth: 0,
     borderRadius: 8,
@@ -1883,8 +1950,8 @@ const DEFAULT_BUTTON_STYLES = {
   },
   secondary: {
     backgroundColor: 'transparent',
-    textColor: '#6b7280',
-    borderColor: '#e5e7eb',
+    textColor: '#a1a1aa',
+    borderColor: '#27272a',
     borderWidth: 1,
     borderRadius: 8,
     paddingVertical: 8,
@@ -1893,9 +1960,9 @@ const DEFAULT_BUTTON_STYLES = {
     fontWeight: 'medium',
   },
   presetQuestions: {
-    backgroundColor: 'rgba(0, 174, 255, 0.1)',
-    textColor: '#00aeff',
-    borderColor: 'rgba(0, 174, 255, 0.2)',
+    backgroundColor: 'transparent',
+    textColor: '#a1a1aa',
+    borderColor: '#27272a',
     borderWidth: 1,
     borderRadius: 20,
     paddingVertical: 6,
@@ -1904,9 +1971,9 @@ const DEFAULT_BUTTON_STYLES = {
     fontWeight: 'medium',
   },
   quickReplies: {
-    backgroundColor: '#f3f4f6',
-    textColor: '#374151',
-    borderColor: '#e5e7eb',
+    backgroundColor: '#1a1a1a',
+    textColor: '#a1a1aa',
+    borderColor: '#27272a',
     borderWidth: 1,
     borderRadius: 16,
     paddingVertical: 5,
@@ -1916,8 +1983,8 @@ const DEFAULT_BUTTON_STYLES = {
   },
   feedback: {
     backgroundColor: 'transparent',
-    textColor: '#9ca3af',
-    borderColor: '#e5e7eb',
+    textColor: '#52525b',
+    borderColor: '#27272a',
     borderWidth: 1,
     borderRadius: 6,
     paddingVertical: 4,
@@ -1926,19 +1993,19 @@ const DEFAULT_BUTTON_STYLES = {
     fontWeight: 'medium',
   },
   headerActions: {
-    backgroundColor: 'rgba(255, 255, 255, 0.1)',
-    textColor: '#ffffff',
+    backgroundColor: 'transparent',
+    textColor: '#a1a1aa',
     borderColor: 'transparent',
     borderWidth: 0,
-    borderRadius: 6,
+    borderRadius: 8,
     paddingVertical: 6,
     paddingHorizontal: 6,
     fontSize: 14,
     fontWeight: 'medium',
   },
   escalation: {
-    backgroundColor: '#00aeff',
-    textColor: '#ffffff',
+    backgroundColor: '#ededed',
+    textColor: '#09090b',
     borderColor: 'transparent',
     borderWidth: 0,
     borderRadius: 8,
@@ -1948,21 +2015,21 @@ const DEFAULT_BUTTON_STYLES = {
     fontWeight: 'medium',
   },
   cardActions: {
-    backgroundColor: '#00aeff',
-    textColor: '#ffffff',
+    backgroundColor: '#ededed',
+    textColor: '#09090b',
     borderColor: 'transparent',
     borderWidth: 0,
-    borderRadius: 6,
+    borderRadius: 8,
     paddingVertical: 6,
     paddingHorizontal: 12,
     fontSize: 12,
     fontWeight: 'medium',
   },
   toggleButton: {
-    backgroundColor: '#00aeff',
-    textColor: '#ffffff',
-    borderColor: 'transparent',
-    borderWidth: 0,
+    backgroundColor: '#ededed',
+    textColor: '#09090b',
+    borderColor: '#27272a',
+    borderWidth: 1,
     borderRadius: 30,
     paddingVertical: 0,
     paddingHorizontal: 0,
@@ -1971,7 +2038,7 @@ const DEFAULT_BUTTON_STYLES = {
   },
   attachButton: {
     backgroundColor: 'transparent',
-    textColor: '#6b7280',
+    textColor: '#52525b',
     borderColor: 'transparent',
     borderWidth: 0,
     borderRadius: 8,