@ihoomanai/chat-widget 3.0.14 → 3.0.16

package/cdn/latest/chat.js

@@ -1,5 +1,5 @@
 /**
- * @ihoomanai/chat-widget v3.0.6
+ * @ihoomanai/chat-widget v3.0.15
  * Universal chat support widget for any website - secure Widget ID based initialization
  * 
  * @license MIT
@@ -16,7 +16,7 @@
    * Enhanced with professional features
    * @version 3.0.0
    */
-  const VERSION = '3.0.2';
+  const VERSION = '3.0.13';
   const STORAGE_PREFIX = 'ihooman_chat_';
   const DEFAULT_SERVER_URL = 'https://api.ihooman.ai';
   const defaultConfig = {
@@ -168,6 +168,29 @@
           }
       }
   }
+  /**
+   * Track an analytics event to the server
+   */
+  async function trackAnalyticsEvent(eventType, metadata) {
+      if (!config.widgetId || !config.serverUrl)
+          return;
+      try {
+          const url = `${config.serverUrl}/widget-analytics/track?widget_id=${encodeURIComponent(config.widgetId)}`;
+          await fetch(url, {
+              method: 'POST',
+              headers: { 'Content-Type': 'application/json' },
+              body: JSON.stringify({
+                  event_type: eventType,
+                  session_id: state.sessionId,
+                  visitor_id: state.visitorId,
+                  metadata: metadata || {},
+              }),
+          });
+      }
+      catch (e) {
+          console.debug('[IhoomanChat] Failed to track event:', eventType, e);
+      }
+  }
   function getCurrentScrollDepth() {
       const scrollTop = window.scrollY || document.documentElement.scrollTop;
       const scrollHeight = document.documentElement.scrollHeight - window.innerHeight;
@@ -198,9 +221,21 @@
       const positionRight = config.position?.includes('right') ?? true;
       const positionBottom = config.position?.includes('bottom') ?? true;
       return `
-    .ihooman-widget * { box-sizing: border-box; margin: 0; padding: 0; }
+    *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
+    :host { all: initial; }
     .ihooman-widget { font-family: ${fontFamily}; font-size: 14px; line-height: 1.5; color: ${textColor}; -webkit-font-smoothing: antialiased; }
-    .ihooman-widget button:not(.ihooman-toggle) { all: unset; box-sizing: border-box; cursor: pointer; font-family: inherit; display: inline-flex; align-items: center; justify-content: center; }
+    button { 
+      font-family: inherit;
+      font-size: 100%;
+      line-height: inherit;
+      color: inherit;
+      margin: 0;
+      padding: 0;
+      background: transparent;
+      border: none;
+      cursor: pointer;
+      outline: none;
+    }
     .ihooman-toggle { position: fixed !important; ${positionRight ? 'right: 20px' : 'left: 20px'}; ${positionBottom ? 'bottom: 20px' : 'top: 20px'}; width: ${buttonSize}px !important; height: ${buttonSize}px !important; border-radius: 50% !important; background: linear-gradient(135deg, ${gradientFrom}, ${gradientTo}) !important; border: none !important; cursor: pointer; z-index: ${zIndex}; display: flex !important; align-items: center; justify-content: center; box-shadow: 0 4px 20px rgba(0, 174, 255, 0.35); transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1); overflow: hidden; }
     .ihooman-toggle:hover { transform: scale(1.08); box-shadow: 0 6px 28px rgba(0, 174, 255, 0.45); }
     .ihooman-toggle:active { transform: scale(0.95); }
@@ -267,12 +302,7 @@
     .ihooman-powered { text-align: center; padding: 8px; font-size: 11px; color: ${mutedColor}; background: ${bgColor}; }
     .ihooman-powered a { color: ${primaryColor}; text-decoration: none; }
     .ihooman-escalation-actions { display: flex; gap: 8px; margin-top: 10px; flex-wrap: wrap; }
-    .ihooman-escalation-btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; padding: 8px 14px; border-radius: 6px; border: none; cursor: pointer; font-family: inherit; font-size: 12px; font-weight: 500; transition: all 0.2s ease; line-height: 1.4; }
     .ihooman-escalation-btn svg { width: 14px; height: 14px; flex-shrink: 0; }
-    .ihooman-escalation-btn.primary { background: linear-gradient(135deg, ${gradientFrom}, ${gradientTo}); color: white; }
-    .ihooman-escalation-btn.primary:hover { opacity: 0.9; }
-    .ihooman-escalation-btn.secondary { background: ${isDark ? 'rgba(255,255,255,0.1)' : 'rgba(0,0,0,0.05)'}; color: ${textColor}; border: 1px solid ${borderColor}; }
-    .ihooman-escalation-btn.secondary:hover { background: ${isDark ? 'rgba(255,255,255,0.15)' : 'rgba(0,0,0,0.08)'}; }
     .ihooman-status-bar { padding: 10px 16px; text-align: center; font-size: 13px; display: none; }
     .ihooman-status-bar.show { display: block; }
     .ihooman-status-bar.waiting { background: #fef3c7; color: #92400e; }
@@ -308,9 +338,7 @@
     .ihooman-history-empty { padding: 40px; text-align: center; color: ${mutedColor}; font-size: 14px; }
     .ihooman-preset-questions { padding: 10px 16px; display: flex; flex-wrap: wrap; gap: 6px; background: ${bgColor}; border-top: 1px solid ${borderColor}; }
     .ihooman-preset-questions:empty { display: none; }
-    .ihooman-preset-questions.hidden { display: none !important; }
-    .ihooman-preset-btn { display: inline-flex; align-items: center; justify-content: center; gap: 4px; padding: 6px 10px; border-radius: 6px; border: 1px solid ${borderColor}; background: ${isDark ? 'rgba(255,255,255,0.05)' : 'rgba(0,0,0,0.02)'}; color: ${textColor}; font-size: 12px; font-weight: 500; cursor: pointer; transition: all 0.2s; white-space: nowrap; line-height: 1.4; }
-    .ihooman-preset-btn:hover { background: ${isDark ? 'rgba(255,255,255,0.1)' : 'rgba(0,0,0,0.05)'}; border-color: ${primaryColor}; }
+    .ihooman-preset-questions.hidden { display: none; }
     .ihooman-proactive-toast { position: fixed; ${positionRight ? 'right: 20px' : 'left: 20px'}; ${positionBottom ? 'bottom: 90px' : 'top: 90px'}; max-width: 300px; padding: 16px; background: ${bgColor}; border-radius: 12px; box-shadow: 0 10px 40px rgba(0,0,0,0.15); z-index: ${(zIndex ?? 9999) - 2}; opacity: 0; visibility: hidden; transform: translateY(10px); transition: all 0.3s ease; border: 1px solid ${borderColor}; }
     .ihooman-proactive-toast.show { opacity: 1; visibility: visible; transform: translateY(0); }
     .ihooman-proactive-toast-content { font-size: 14px; color: ${textColor}; margin-bottom: 12px; }
@@ -333,9 +361,6 @@
     .ihooman-survey-skip { display: inline-flex; align-items: center; justify-content: center; padding: 8px 16px; background: transparent; color: ${mutedColor}; border: none; font-size: 12px; cursor: pointer; line-height: 1.4; }
     .ihooman-survey-skip:hover { color: ${textColor}; }
     .ihooman-feedback-btns { display: flex; gap: 6px; margin-top: 6px; }
-    .ihooman-feedback-btn { display: inline-flex; align-items: center; justify-content: center; padding: 4px 6px; border: 1px solid ${borderColor}; border-radius: 4px; background: transparent; cursor: pointer; color: ${mutedColor}; transition: all 0.2s; }
-    .ihooman-feedback-btn:hover { background: ${isDark ? 'rgba(255,255,255,0.1)' : 'rgba(0,0,0,0.05)'}; }
-    .ihooman-feedback-btn.active { background: ${primaryColor}; color: white; border-color: ${primaryColor}; }
     .ihooman-feedback-btn svg { width: 12px; height: 12px; }
     .ihooman-carousel { display: flex; gap: 12px; overflow-x: auto; padding: 8px 0; scroll-snap-type: x mandatory; }
     .ihooman-carousel::-webkit-scrollbar { height: 4px; }
@@ -345,24 +370,30 @@
     .ihooman-carousel-card-title { font-size: 14px; font-weight: 600; color: ${textColor}; margin-bottom: 4px; }
     .ihooman-carousel-card-desc { font-size: 12px; color: ${mutedColor}; margin-bottom: 8px; }
     .ihooman-carousel-card-btns { display: flex; flex-direction: column; gap: 6px; }
-    .ihooman-carousel-card-btn { display: flex; align-items: center; justify-content: center; padding: 6px 10px; border: 1px solid ${borderColor}; border-radius: 6px; background: transparent; color: ${textColor}; font-size: 11px; cursor: pointer; transition: all 0.2s; text-align: center; line-height: 1.4; }
-    .ihooman-carousel-card-btn:hover { background: ${isDark ? 'rgba(255,255,255,0.1)' : 'rgba(0,0,0,0.05)'}; border-color: ${primaryColor}; }
     .ihooman-quick-replies { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
-    .ihooman-quick-reply { display: inline-flex; align-items: center; justify-content: center; padding: 5px 10px; border: 1px solid ${primaryColor}; border-radius: 14px; background: transparent; color: ${primaryColor}; font-size: 11px; cursor: pointer; transition: all 0.2s; line-height: 1.4; }
-    .ihooman-quick-reply:hover { background: ${primaryColor}; color: white; }
     @media (max-width: 480px) { .ihooman-window { width: calc(100vw - 20px); height: calc(100vh - 100px); min-height: 400px; max-height: calc(100vh - 100px); left: 10px; right: 10px; bottom: 80px; } .ihooman-toggle { ${positionRight ? 'right: 16px' : 'left: 16px'}; bottom: 16px; } .ihooman-proactive-toast { left: 10px; right: 10px; max-width: none; } }
   `;
   }
   // ============================================================================
   // DOM CREATION
   // ============================================================================
+  let shadowRoot = null;
   function createWidget() {
+      // Create host element
+      const host = document.createElement('div');
+      host.id = 'ihooman-chat-widget-host';
+      host.style.cssText = 'all: initial !important; position: fixed !important; z-index: 2147483647 !important; pointer-events: none !important;';
+      document.body.appendChild(host);
+      // Create Shadow DOM for style isolation
+      shadowRoot = host.attachShadow({ mode: 'open' });
+      // Add styles inside shadow DOM
       const styleEl = document.createElement('style');
       styleEl.id = 'ihooman-widget-styles';
       styleEl.textContent = generateStyles();
-      document.head.appendChild(styleEl);
+      shadowRoot.appendChild(styleEl);
       const widget = document.createElement('div');
       widget.className = 'ihooman-widget';
+      widget.style.cssText = 'pointer-events: auto;';
       widget.innerHTML = `
     <button class="ihooman-toggle" aria-label="Open chat">
       <span class="ihooman-pulse"></span>
@@ -430,7 +461,7 @@
       </div>
     </div>
   `;
-      document.body.appendChild(widget);
+      shadowRoot.appendChild(widget);
       elements = {
           widget,
           toggle: widget.querySelector('.ihooman-toggle'),
@@ -502,6 +533,11 @@
       const proactiveSecondaryBtn = elements.proactiveToast?.querySelector('.ihooman-proactive-toast-btn.secondary');
       if (proactivePrimaryBtn) {
           proactivePrimaryBtn.addEventListener('click', () => {
+              // Track click for the most recently shown proactive message
+              const lastShownId = shownProactiveIds[shownProactiveIds.length - 1];
+              if (lastShownId) {
+                  trackAnalyticsEvent('proactive_clicked', { message_id: lastShownId });
+              }
               hideProactiveToast();
               open();
               emit('proactive:clicked');
@@ -883,7 +919,8 @@
               if (response.ok) {
                   const data = await response.json();
                   if (data.escalated) {
-                      if (data.ticket_status === 'in_progress') {
+                      // Check both ticket_status and conversation_status for agent handling
+                      if (data.ticket_status === 'in_progress' || data.conversation_status === 'active') {
                           updateStatusBar('connected', '🟢 Connected to live agent');
                       }
                       else if (data.ticket_status === 'open') {
@@ -948,6 +985,14 @@
                   comment,
               }),
           });
+          // Track survey submission analytics
+          trackAnalyticsEvent('survey_submitted', {
+              survey_id: config.surveyConfig?.id,
+              rating,
+              comment: comment || null,
+              session_id: state.sessionId,
+              visitor_id: state.visitorId,
+          });
           // Mark survey as completed for this session
           storage('survey_completed_' + state.sessionId, true);
           emit('survey:submitted', { rating, comment });
@@ -971,6 +1016,12 @@
       // Don't show if not enough messages (at least 2 exchanges)
       if (state.messages.length < 4)
           return;
+      // Track survey displayed analytics
+      trackAnalyticsEvent('survey_displayed', {
+          survey_id: config.surveyConfig.id,
+          session_id: state.sessionId,
+          visitor_id: state.visitorId,
+      });
       // Show the survey
       showView('survey');
       emit('survey:shown', config.surveyConfig);
@@ -983,6 +1034,13 @@
           console.warn('[IhoomanChat] No survey configured');
           return;
       }
+      // Track survey displayed analytics
+      trackAnalyticsEvent('survey_displayed', {
+          survey_id: config.surveyConfig.id,
+          session_id: state.sessionId,
+          visitor_id: state.visitorId,
+          trigger: 'manual',
+      });
       showView('survey');
       emit('survey:shown', config.surveyConfig);
   }
@@ -1014,6 +1072,12 @@
       if (elements.sendBtn)
           elements.sendBtn.disabled = true;
       addMessage(content, 'user');
+      // Track message sent analytics
+      trackAnalyticsEvent('message_sent', {
+          session_id: state.sessionId,
+          visitor_id: state.visitorId,
+          message_length: content.length,
+      });
       showTyping();
       sendMessageToServer(content);
   }
@@ -1051,6 +1115,14 @@
                   escalation_offered: data.escalation_offered,
                   quick_replies: data.quick_replies,
               });
+              // Track message received analytics
+              trackAnalyticsEvent('message_received', {
+                  session_id: state.sessionId,
+                  visitor_id: state.visitorId,
+                  message_length: data.response.length,
+                  has_sources: !!data.sources,
+                  confidence: data.confidence,
+              });
           }
       }
       catch (error) {
@@ -1084,13 +1156,38 @@
       });
       target.value = '';
   }
+  // Notification sound using Web Audio API for reliable cross-browser playback
   function playSound() {
+      if (state.soundMuted)
+          return;
       try {
-          const audio = new Audio('data:audio/mp3;base64,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');
-          audio.volume = 0.3;
-          audio.play().catch(() => { });
+          // Use Web Audio API for more reliable sound generation
+          const AudioContext = window.AudioContext || window.webkitAudioContext;
+          if (!AudioContext)
+              return;
+          const audioCtx = new AudioContext();
+          const oscillator = audioCtx.createOscillator();
+          const gainNode = audioCtx.createGain();
+          oscillator.connect(gainNode);
+          gainNode.connect(audioCtx.destination);
+          // Create a pleasant notification tone (two-tone chime)
+          oscillator.frequency.setValueAtTime(880, audioCtx.currentTime); // A5
+          oscillator.frequency.setValueAtTime(1108.73, audioCtx.currentTime + 0.1); // C#6
+          // Envelope for smooth sound
+          gainNode.gain.setValueAtTime(0, audioCtx.currentTime);
+          gainNode.gain.linearRampToValueAtTime(0.3, audioCtx.currentTime + 0.01);
+          gainNode.gain.linearRampToValueAtTime(0.2, audioCtx.currentTime + 0.1);
+          gainNode.gain.linearRampToValueAtTime(0, audioCtx.currentTime + 0.3);
+          oscillator.start(audioCtx.currentTime);
+          oscillator.stop(audioCtx.currentTime + 0.3);
+          // Clean up
+          oscillator.onended = () => {
+              audioCtx.close().catch(() => { });
+          };
+      }
+      catch (e) {
+          console.debug('[IhoomanChat] Sound playback failed:', e);
       }
-      catch { /* ignore */ }
   }
   // ============================================================================
   // PROACTIVE MESSAGES
@@ -1171,6 +1268,8 @@
       proactiveCooldowns[pm.id] = Date.now();
       storage('shown_proactive', shownProactiveIds);
       storage('proactive_cooldowns', proactiveCooldowns);
+      // Track analytics event
+      trackAnalyticsEvent('proactive_displayed', { message_id: pm.id });
       // Show toast
       if (elements.proactiveToast) {
           const content = elements.proactiveToast.querySelector('.ihooman-proactive-toast-content');
@@ -1285,12 +1384,35 @@
                   else if (data.type === 'message') {
                       hideTyping();
                       const sender = data.sender === 'user' ? 'user' : 'bot';
+                      // Check if this is an agent-related system message
+                      const metadata = data.metadata || {};
+                      if (metadata.agent_accepted) {
+                          // Agent has accepted the escalation - update status
+                          isLiveAgentMode = true;
+                          updateStatusBar('connected', '🟢 Connected to live agent');
+                          emit('escalation:accepted', { type: 'live_agent' });
+                      }
+                      if (metadata.closed_by_agent) {
+                          // Agent has closed the conversation - return to AI mode
+                          isLiveAgentMode = false;
+                          stopLiveAgentPolling();
+                          updateStatusBar('hidden');
+                          emit('escalation:end', { type: 'live_agent' });
+                      }
+                      // Track message received analytics
+                      trackAnalyticsEvent('message_received', {
+                          session_id: state.sessionId,
+                          visitor_id: state.visitorId,
+                          sender: data.sender,
+                          is_system_message: metadata.is_system_message || false,
+                      });
                       addMessage(data.content, sender, {
                           confidence: data.confidence,
                           agent_name: data.agent_name,
                           escalation_offered: data.escalation_offered,
                           escalated: data.escalated,
                           quick_replies: data.quick_replies,
+                          ...metadata,
                       });
                   }
                   else if (data.type === 'typing') {
@@ -1299,6 +1421,20 @@
                   else if (data.type === 'pong') {
                       // Heartbeat response
                   }
+                  else if (data.type === 'agent_status') {
+                      // Handle agent status updates
+                      if (data.status === 'connected') {
+                          isLiveAgentMode = true;
+                          updateStatusBar('connected', '🟢 Connected to live agent');
+                          emit('escalation:accepted', { type: 'live_agent' });
+                      }
+                      else if (data.status === 'disconnected') {
+                          isLiveAgentMode = false;
+                          stopLiveAgentPolling();
+                          updateStatusBar('hidden');
+                          emit('escalation:end', { type: 'live_agent' });
+                      }
+                  }
                   else if (data.type === 'error') {
                       console.error('WebSocket server error:', data.message);
                       emit('error', { message: data.message });
@@ -1370,6 +1506,8 @@
           elements.window.classList.add('open');
       hideProactiveToast();
       setTimeout(() => elements.input?.focus(), 300);
+      // Track widget open event
+      trackAnalyticsEvent('widget_open');
       emit('open');
   }
   function close() {
@@ -1380,6 +1518,8 @@
           elements.toggle.classList.remove('open');
       if (elements.window)
           elements.window.classList.remove('open');
+      // Track widget close event
+      trackAnalyticsEvent('widget_close');
       // Check if we should show survey after closing (if conversation had enough messages)
       if (config.surveyConfig && state.messages.length >= 4) {
           const surveyCompleted = state.sessionId && storage('survey_completed_' + state.sessionId);
@@ -1524,85 +1664,228 @@
           default: return 500;
       }
   }
+  // Default button styles - MUST match client-dashboard/src/components/widget/ButtonStylingEditor.tsx
+  const DEFAULT_BUTTON_STYLES = {
+      primary: {
+          backgroundColor: '#00aeff',
+          textColor: '#ffffff',
+          borderColor: 'transparent',
+          borderWidth: 0,
+          borderRadius: 8,
+          paddingVertical: 8,
+          paddingHorizontal: 16,
+          fontSize: 13,
+          fontWeight: 'medium',
+      },
+      secondary: {
+          backgroundColor: 'transparent',
+          textColor: '#6b7280',
+          borderColor: '#e5e7eb',
+          borderWidth: 1,
+          borderRadius: 8,
+          paddingVertical: 8,
+          paddingHorizontal: 16,
+          fontSize: 13,
+          fontWeight: 'medium',
+      },
+      presetQuestions: {
+          backgroundColor: 'rgba(0, 174, 255, 0.1)',
+          textColor: '#00aeff',
+          borderColor: 'rgba(0, 174, 255, 0.2)',
+          borderWidth: 1,
+          borderRadius: 20,
+          paddingVertical: 6,
+          paddingHorizontal: 12,
+          fontSize: 12,
+          fontWeight: 'medium',
+      },
+      quickReplies: {
+          backgroundColor: '#f3f4f6',
+          textColor: '#374151',
+          borderColor: '#e5e7eb',
+          borderWidth: 1,
+          borderRadius: 16,
+          paddingVertical: 5,
+          paddingHorizontal: 10,
+          fontSize: 11,
+          fontWeight: 'medium',
+      },
+      feedback: {
+          backgroundColor: 'transparent',
+          textColor: '#9ca3af',
+          borderColor: '#e5e7eb',
+          borderWidth: 1,
+          borderRadius: 6,
+          paddingVertical: 4,
+          paddingHorizontal: 8,
+          fontSize: 12,
+          fontWeight: 'medium',
+      },
+      headerActions: {
+          backgroundColor: 'rgba(255, 255, 255, 0.1)',
+          textColor: '#ffffff',
+          borderColor: 'transparent',
+          borderWidth: 0,
+          borderRadius: 6,
+          paddingVertical: 6,
+          paddingHorizontal: 6,
+          fontSize: 14,
+          fontWeight: 'medium',
+      },
+      escalation: {
+          backgroundColor: '#00aeff',
+          textColor: '#ffffff',
+          borderColor: 'transparent',
+          borderWidth: 0,
+          borderRadius: 8,
+          paddingVertical: 8,
+          paddingHorizontal: 14,
+          fontSize: 12,
+          fontWeight: 'medium',
+      },
+      cardActions: {
+          backgroundColor: '#00aeff',
+          textColor: '#ffffff',
+          borderColor: 'transparent',
+          borderWidth: 0,
+          borderRadius: 6,
+          paddingVertical: 6,
+          paddingHorizontal: 12,
+          fontSize: 12,
+          fontWeight: 'medium',
+      },
+      toggleButton: {
+          backgroundColor: '#00aeff',
+          textColor: '#ffffff',
+          borderColor: 'transparent',
+          borderWidth: 0,
+          borderRadius: 30,
+          paddingVertical: 0,
+          paddingHorizontal: 0,
+          fontSize: 14,
+          fontWeight: 'medium',
+      },
+      attachButton: {
+          backgroundColor: 'transparent',
+          textColor: '#6b7280',
+          borderColor: 'transparent',
+          borderWidth: 0,
+          borderRadius: 8,
+          paddingVertical: 6,
+          paddingHorizontal: 6,
+          fontSize: 14,
+          fontWeight: 'medium',
+      },
+  };
   function applyButtonStyling(buttonStyling) {
       const styleId = 'ihooman-button-styling';
-      let styleEl = document.getElementById(styleId);
+      // Get the shadow root or fall back to document.head
+      const styleContainer = shadowRoot || document.head;
+      let styleEl = styleContainer.querySelector(`#${styleId}`);
       if (!styleEl) {
           styleEl = document.createElement('style');
           styleEl.id = styleId;
-          document.head.appendChild(styleEl);
-      }
+          styleContainer.appendChild(styleEl);
+      }
+      // Merge provided styles with defaults
+      const mergedStyles = {
+          primary: { ...DEFAULT_BUTTON_STYLES.primary, ...(buttonStyling?.primary || {}) },
+          secondary: { ...DEFAULT_BUTTON_STYLES.secondary, ...(buttonStyling?.secondary || {}) },
+          presetQuestions: { ...DEFAULT_BUTTON_STYLES.presetQuestions, ...(buttonStyling?.presetQuestions || {}) },
+          quickReplies: { ...DEFAULT_BUTTON_STYLES.quickReplies, ...(buttonStyling?.quickReplies || {}) },
+          feedback: { ...DEFAULT_BUTTON_STYLES.feedback, ...(buttonStyling?.feedback || {}) },
+          headerActions: { ...DEFAULT_BUTTON_STYLES.headerActions, ...(buttonStyling?.headerActions || {}) },
+          escalation: { ...DEFAULT_BUTTON_STYLES.escalation, ...(buttonStyling?.escalation || {}) },
+          cardActions: { ...DEFAULT_BUTTON_STYLES.cardActions, ...(buttonStyling?.cardActions || {}) },
+          toggleButton: { ...DEFAULT_BUTTON_STYLES.toggleButton, ...(buttonStyling?.toggleButton || {}) },
+          attachButton: { ...DEFAULT_BUTTON_STYLES.attachButton, ...(buttonStyling?.attachButton || {}) },
+      };
       const generateButtonCSS = (selector, style) => {
-          if (!style)
-              return '';
-          const bg = style.backgroundColor || '';
-          const color = style.textColor || '';
-          const borderColor = style.borderColor || 'transparent';
-          const borderWidth = style.borderWidth || 0;
-          const borderRadius = style.borderRadius || 8;
-          const paddingV = style.paddingVertical || 8;
-          const paddingH = style.paddingHorizontal || 16;
-          const fontSize = style.fontSize || 13;
-          const fontWeight = getFontWeightValue(style.fontWeight || 'medium');
-          // Use 'background' instead of 'background-color' to override gradients
+          const bg = style.backgroundColor;
+          const color = style.textColor;
+          const borderColor = style.borderColor;
+          const borderWidth = style.borderWidth;
+          const borderRadius = style.borderRadius;
+          const paddingV = style.paddingVertical;
+          const paddingH = style.paddingHorizontal;
+          const fontSize = style.fontSize;
+          const fontWeight = getFontWeightValue(style.fontWeight);
+          // Shadow DOM provides isolation, so we don't need !important or high specificity
           return `
-      .ihooman-widget ${selector} {
-        ${bg ? `background: ${bg} !important;` : ''}
-        ${color ? `color: ${color} !important;` : ''}
-        border: ${borderWidth}px solid ${borderColor} !important;
-        border-radius: ${borderRadius}px !important;
-        padding: ${paddingV}px ${paddingH}px !important;
-        font-size: ${fontSize}px !important;
-        font-weight: ${fontWeight} !important;
-        min-width: auto !important;
-        min-height: auto !important;
-        width: auto !important;
-        height: auto !important;
-        display: inline-flex !important;
-        align-items: center !important;
-        justify-content: center !important;
+      ${selector} {
+        background: ${bg};
+        color: ${color};
+        border: ${borderWidth}px solid ${borderColor};
+        border-radius: ${borderRadius}px;
+        padding: ${paddingV}px ${paddingH}px;
+        margin: 0;
+        font-family: inherit;
+        font-size: ${fontSize}px;
+        font-weight: ${fontWeight};
+        min-width: unset;
+        min-height: unset;
+        width: auto;
+        height: auto;
+        max-width: none;
+        max-height: none;
+        display: inline-flex;
+        align-items: center;
+        justify-content: center;
+        gap: 6px;
+        line-height: 1.4;
+        text-transform: none;
+        letter-spacing: normal;
+        box-shadow: none;
+        text-decoration: none;
+        white-space: nowrap;
+        box-sizing: border-box;
+        cursor: pointer;
+        transition: all 0.2s ease;
       }
     `;
       };
       let css = '';
       // Primary buttons (send, submit, etc)
-      if (buttonStyling.primary) {
-          css += generateButtonCSS('.ihooman-input-btn.send', buttonStyling.primary);
-          css += generateButtonCSS('.ihooman-proactive-toast-btn.primary', buttonStyling.primary);
-          css += generateButtonCSS('.ihooman-survey-submit', buttonStyling.primary);
-      }
+      css += generateButtonCSS('.ihooman-input-btn.send', mergedStyles.primary);
+      css += generateButtonCSS('.ihooman-proactive-toast-btn.primary', mergedStyles.primary);
+      css += generateButtonCSS('.ihooman-survey-submit', mergedStyles.primary);
+      css += generateButtonCSS('.ihooman-ticket-submit', mergedStyles.primary);
+      css += generateButtonCSS('.ihooman-history-new', mergedStyles.primary);
       // Secondary buttons
-      if (buttonStyling.secondary) {
-          css += generateButtonCSS('.ihooman-proactive-toast-btn.secondary', buttonStyling.secondary);
-          css += generateButtonCSS('.ihooman-survey-skip', buttonStyling.secondary);
-          css += generateButtonCSS('.ihooman-ticket-back', buttonStyling.secondary);
-      }
+      css += generateButtonCSS('.ihooman-proactive-toast-btn.secondary', mergedStyles.secondary);
+      css += generateButtonCSS('.ihooman-survey-skip', mergedStyles.secondary);
+      css += generateButtonCSS('.ihooman-ticket-back', mergedStyles.secondary);
       // Preset question buttons
-      if (buttonStyling.presetQuestions) {
-          css += generateButtonCSS('.ihooman-preset-btn', buttonStyling.presetQuestions);
-      }
+      css += generateButtonCSS('.ihooman-preset-btn', mergedStyles.presetQuestions);
       // Quick reply buttons
-      if (buttonStyling.quickReplies) {
-          css += generateButtonCSS('.ihooman-quick-reply', buttonStyling.quickReplies);
-      }
+      css += generateButtonCSS('.ihooman-quick-reply', mergedStyles.quickReplies);
       // Feedback buttons (thumbs up/down)
-      if (buttonStyling.feedback) {
-          css += generateButtonCSS('.ihooman-feedback-btn', buttonStyling.feedback);
-      }
+      css += generateButtonCSS('.ihooman-feedback-btn', mergedStyles.feedback);
       // Header action buttons
-      if (buttonStyling.headerActions) {
-          css += generateButtonCSS('.ihooman-header-btn', buttonStyling.headerActions);
-      }
+      css += generateButtonCSS('.ihooman-header-btn', mergedStyles.headerActions);
       // Escalation buttons (Talk to Agent, Create Ticket)
-      if (buttonStyling.escalation) {
-          css += generateButtonCSS('.ihooman-escalation-btn', buttonStyling.escalation);
-          css += generateButtonCSS('.ihooman-escalation-btn.primary', buttonStyling.escalation);
-          css += generateButtonCSS('.ihooman-escalation-btn.secondary', buttonStyling.escalation);
-      }
+      css += generateButtonCSS('.ihooman-escalation-btn', mergedStyles.escalation);
+      css += generateButtonCSS('.ihooman-escalation-btn.primary', mergedStyles.escalation);
+      css += generateButtonCSS('.ihooman-escalation-btn.secondary', mergedStyles.secondary);
       // Card action buttons
-      if (buttonStyling.cardActions) {
-          css += generateButtonCSS('.ihooman-carousel-card-btn', buttonStyling.cardActions);
-      }
+      css += generateButtonCSS('.ihooman-carousel-card-btn', mergedStyles.cardActions);
+      // Toggle button (floating chat bubble) - special handling for circular button
+      const toggleStyle = mergedStyles.toggleButton;
+      const toggleBg = toggleStyle.backgroundColor;
+      const toggleColor = toggleStyle.textColor;
+      const toggleBorderColor = toggleStyle.borderColor;
+      const toggleBorderWidth = toggleStyle.borderWidth;
+      const toggleBorderRadius = toggleStyle.borderRadius;
+      css += `
+    .ihooman-toggle {
+      background: linear-gradient(135deg, ${toggleBg}, ${toggleBg}) !important;
+      color: ${toggleColor};
+      border: ${toggleBorderWidth}px solid ${toggleBorderColor};
+      border-radius: ${toggleBorderRadius}px;
+    }
+  `;
+      // Attach button (file attachment)
+      css += generateButtonCSS('.ihooman-input-btn.attach', mergedStyles.attachButton);
       console.debug('[IhoomanChat] Applied button styling CSS:', css.length, 'chars');
       styleEl.textContent = css;
   }
@@ -1705,6 +1988,10 @@
       if (configResponse.success && configResponse.config) {
           applyServerConfig(configResponse.config);
           chatEndpoint = configResponse.chatEndpoint;
+          // Update serverUrl with apiBaseUrl from server response
+          if (configResponse.apiBaseUrl) {
+              config.serverUrl = configResponse.apiBaseUrl;
+          }
       }
       else if (configResponse.error) {
           console.warn('IhoomanChat: Could not fetch server config:', configResponse.error);
@@ -1713,6 +2000,7 @@
           }
       }
       createWidget();
+      applyButtonStyling(config.buttonStyling);
       renderPresetQuestions();
       state.messages.forEach((msg) => addMessage(msg.content, msg.sender === 'user' ? 'user' : 'bot', msg.metadata));
       if (state.messages.length === 0 && config.welcomeMessage) {