@hzkj/voicenine 1.0.1 → 1.0.2
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- package/README.md +96 -0
- package/package.json +1 -1
package/README.md
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# HANZI VOICENINE
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## 引入
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```ts
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import VoiceNine from '@hzkj/voicenine'
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const voice9 = new VoiceNine()
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```
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## 方法
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```ts
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//身份初始化方法
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voice9.init(login接口返回的对象)
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//主动触发登出
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voice9.logout()
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//设置登录状态为”忙碌“
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voice9.setBusy()
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//设置登录状态为”空闲“
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voice9.setReady()
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//自定义忙碌(参数自定义)
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voice9.setWorkNotReady('1234')
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//拨打电话
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voice9.makeCall(telNum)
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//接通电话
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voice9.answerCall()
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//挂断电话
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voice9.hangup()
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//发送按键
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voice9.sendDtmf('1234')
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//转接(转技能组: groupId:1, 转坐席: 1001@test, 转ivr: ivrId:100, 转外呼: 13311112222)
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voice9.transfer(telNum)
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//咨询(咨询ivr流程: ivrId:123, 咨询坐席:1001@test, 咨询分机:950002)
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voice9.consult(telNum)
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//取消咨询
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voice9.consultCancel(telNum)
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//咨询转接
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voice9.consultTransfer(telNum)
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//转多方
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voice9.consultParty()
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//通话静音
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voice9.mute()
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//通话取消静音
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voice9.cancelMute()
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//通话保持
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voice9.hold()
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//通话取消保持
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voice9.cancelHold()
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//班长监听：班长可以听到别人的声音，别人听不到班长的声音。
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voice9.monitor('1003@test', callId)
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//强拆：原本与客户通话的坐席会被挂断，发起强拆的坐席代替原坐席继续与客户通话。(必须处于监听中的电话)
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voice9.intercept()
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//强插：通话将由原来的双方通话变成三人会议
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voice9.barge('1003@test', callId)
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//辅导：辅导过程中被辅导坐席可以听到辅导者的声音，客户无法听到辅导者的声音。
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voice9.coach('1003@test', callId)
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```
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## 事件
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```ts
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// 监听全量消息
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voice9.on('message', (data) => {})
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// 监听退出
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voice9.on('logout', (data) => {})
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// 监听可用行为列表
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voice9.on('btnstate', (btns) => {})
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// 监听状态变化
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voice9.on('agentstate', (state) => {})
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// 监听具体状态
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voice9.on(voice9.enum.state.LOGIN, (data) => {})
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```
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