@holostaff/sdk 0.3.1 → 0.4.1

package/README.md

@@ -50,6 +50,12 @@ pass to `init()`.
 - POST identity / stage / signal / outcome events to the Holostaff runtime.
 - Track the current SPA route and last-user-activity time, and forward
   them to the runtime on route changes plus a low-frequency heartbeat.
+- **Record the session with rrweb** (DOM, canvas at ~2 fps, media playback
+  state, inlined images/fonts) and batch it to the runtime, where the
+  vision pipeline watches the session and decides when the copilot should
+  step in. Password / email / tel inputs are always masked; mark rendered
+  PII with the `holostaff-mask` (text) or `holostaff-block` (region) CSS
+  classes; opt out entirely with `init({ observe: { enabled: false } })`.
 - Hold a server-sent-events channel open and render `text` interventions
   as a shadow-DOM pill (dismiss / engage / 30s auto-ignore), reporting
   outcomes back automatically.
@@ -57,7 +63,6 @@ pass to `init()`.
 **Does not (yet)**
 - Render non-text modalities (voice / email / sms / phone /
   screen automation) — those events are surfaced to `onError` and skipped.
-- Capture rrweb / DOM events — that lives in the Holostaff widget script.
 
 ## References
 

package/dist/index.d.ts

@@ -36,6 +36,6 @@ export interface HolostaffApi {
     _destroy(): void;
 }
 export declare const holostaff: HolostaffApi;
-export type { BowtieStage, InitOptions, InterventionOutcome } from './types.js';
+export type { BowtieStage, InitOptions, InterventionOutcome, ObserveOptions } from './types.js';
 export { BOWTIE_STAGES } from './types.js';
 //# sourceMappingURL=index.d.ts.map

package/dist/index.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../src/index.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;;;GAkBG;AAaH,OAAO,EAAiB,KAAK,WAAW,EAAE,KAAK,WAAW,EAAE,KAAK,mBAAmB,EAAE,MAAM,YAAY,CAAA;AAmDxG,MAAM,WAAW,YAAY;IAC3B,IAAI,CAAC,IAAI,EAAE,WAAW,GAAG,IAAI,CAAA;IAC7B,QAAQ,CAAC,UAAU,EAAE,MAAM,GAAG,IAAI,CAAA;IAClC,aAAa,IAAI,IAAI,CAAA;IACrB,cAAc,CAAC,KAAK,EAAE,WAAW,GAAG,IAAI,CAAA;IACxC,UAAU,CAAC,IAAI,EAAE,MAAM,EAAE,OAAO,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,GAAG,IAAI,CAAA;IACjE;;;;;;OAMG;IACH,aAAa,CAAC,cAAc,EAAE,MAAM,EAAE,OAAO,EAAE,mBAAmB,GAAG,IAAI,CAAA;IACzE,kCAAkC;IAClC,QAAQ,IAAI,IAAI,CAAA;CACjB;AAED,eAAO,MAAM,SAAS,EAAE,YA4LvB,CAAA;AAED,YAAY,EAAE,WAAW,EAAE,WAAW,EAAE,mBAAmB,EAAE,cAAc,EAAE,MAAM,YAAY,CAAA;AAC/F,OAAO,EAAE,aAAa,EAAE,MAAM,YAAY,CAAA"}

package/dist/index.js

@@ -21,6 +21,7 @@ import { getOrMintDeviceId, getHostUserId, setHostUserId, clearHostUserId, } fro
 import { resolveTransportConfig, postJson, postBeacon, openCommandStream } from './transport.js';
 import { mintSessionId, bindUnload } from './session.js';
 import { startSignals } from './signals.js';
+import { startObservations } from './observations.js';
 import { startWidget } from './widget.js';
 import { BOWTIE_STAGES } from './types.js';
 let state = null;
@@ -81,6 +82,16 @@ export const holostaff = {
             sourceId: opts.sourceId,
             buildBody: () => commonBody(nextState),
         });
+        // Vision-reconciliation wave — rrweb capture batched to
+        // /observations; the server replays in Browserbase and the Gemini
+        // perceive+decide tick runs on what it sees. On by default.
+        nextState.observeOpts = opts.observe;
+        nextState.observations = startObservations({
+            cfg: transport,
+            sessionId,
+            buildBody: () => commonBody(nextState),
+            observe: opts.observe,
+        });
         // Wave 3e — widget subscribes to the SSE channel and renders the
         // text pill on `fire_intervention` events. Outcomes flow back to
         // /outcome.
@@ -149,6 +160,16 @@ export const holostaff = {
                 sourceId: s.sourceId,
                 buildBody: () => commonBody(s),
             });
+            // Restart capture too — stopping and re-recording forces a fresh
+            // full DOM snapshot, which the new session's replay needs to
+            // bootstrap from.
+            s.observations?.dispose();
+            s.observations = startObservations({
+                cfg: s.transport,
+                sessionId: s.sessionId,
+                buildBody: () => commonBody(s),
+                observe: s.observeOpts,
+            });
             // Wave 3e — same for the SSE channel + widget. The old session is
             // closed; reopen against the new id so future fire_intervention
             // events reach the correct stream.
@@ -199,6 +220,7 @@ export const holostaff = {
             return;
         state.unload?.dispose();
         state.signals?.dispose();
+        state.observations?.dispose();
         state.widget?.dispose();
         state.commands?.close();
         state = null;

package/dist/index.js.map

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package/dist/observations.d.ts

@@ -0,0 +1,53 @@
+/**
+ * Observations — rrweb session capture (vision-reconciliation wave,
+ * Phase A).
+ *
+ * Records the visitor's session with rrweb and ships event batches to
+ * `POST /api/runtime/sessions/:sessionId/observations`, where the
+ * server's vision bridge replays them in Browserbase and screenshots
+ * feed the Gemini perceive+decide tick.
+ *
+ * Capture policy (wave doc §Phase A — "everything the user sees,
+ * except PII"):
+ *   - Full DOM, canvas (sampled at ~2 fps — the VLM only ticks every
+ *     2–5s), media playback state, fonts + images inlined so replay
+ *     doesn't depend on URLs staying reachable.
+ *   - Typed PII never leaves the page: password / email / tel inputs
+ *     are masked at the keystroke level. Rendered PII is the
+ *     customer's to mark: `holostaff-mask` masks text content,
+ *     `holostaff-block` blanks a region, `holostaff-ignore` skips an
+ *     input entirely.
+ *
+ * Version pin: rrweb 2.0.0-alpha.4 — MUST match the server's replay
+ * bundle (server/src/bowtie/vision/rrweb.bundle.js); recorder and
+ * replayer share the event format.
+ *
+ * Loading: rrweb is imported dynamically so hosts that disable
+ * observation (or render server-side) never evaluate it; a failed
+ * import degrades to no-capture and routes to onError, per the SDK's
+ * fail-soft contract.
+ *
+ * Batching:
+ *   - flush every FLUSH_INTERVAL_MS, or at MAX_BATCH_EVENTS, or when
+ *     the approximate batch size passes MAX_BATCH_BYTES (full
+ *     snapshots with inlined images are heavy — don't let them queue).
+ *   - final flush on dispose goes over sendBeacon (survives unload);
+ *     beacons cap at ~64KB so an oversized final batch is truncated to
+ *     the most recent events — replay loses the tail of a dying
+ *     session, never the session.
+ */
+import { type TransportConfig } from './transport.js';
+import type { ObserveOptions } from './types.js';
+export interface ObservationsBindingDeps {
+    cfg: TransportConfig;
+    sessionId: string;
+    /** Common body fields — tenantId/sourceId/deviceId/hostUserId. */
+    buildBody: () => Record<string, unknown>;
+    observe?: ObserveOptions;
+}
+export interface ObservationsBinding {
+    /** Stop recording, flush the tail via beacon. */
+    dispose(): void;
+}
+export declare function startObservations(deps: ObservationsBindingDeps): ObservationsBinding;
+//# sourceMappingURL=observations.d.ts.map

package/dist/observations.d.ts.map

@@ -0,0 +1 @@
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package/dist/observations.js

@@ -0,0 +1,143 @@
+/**
+ * Observations — rrweb session capture (vision-reconciliation wave,
+ * Phase A).
+ *
+ * Records the visitor's session with rrweb and ships event batches to
+ * `POST /api/runtime/sessions/:sessionId/observations`, where the
+ * server's vision bridge replays them in Browserbase and screenshots
+ * feed the Gemini perceive+decide tick.
+ *
+ * Capture policy (wave doc §Phase A — "everything the user sees,
+ * except PII"):
+ *   - Full DOM, canvas (sampled at ~2 fps — the VLM only ticks every
+ *     2–5s), media playback state, fonts + images inlined so replay
+ *     doesn't depend on URLs staying reachable.
+ *   - Typed PII never leaves the page: password / email / tel inputs
+ *     are masked at the keystroke level. Rendered PII is the
+ *     customer's to mark: `holostaff-mask` masks text content,
+ *     `holostaff-block` blanks a region, `holostaff-ignore` skips an
+ *     input entirely.
+ *
+ * Version pin: rrweb 2.0.0-alpha.4 — MUST match the server's replay
+ * bundle (server/src/bowtie/vision/rrweb.bundle.js); recorder and
+ * replayer share the event format.
+ *
+ * Loading: rrweb is imported dynamically so hosts that disable
+ * observation (or render server-side) never evaluate it; a failed
+ * import degrades to no-capture and routes to onError, per the SDK's
+ * fail-soft contract.
+ *
+ * Batching:
+ *   - flush every FLUSH_INTERVAL_MS, or at MAX_BATCH_EVENTS, or when
+ *     the approximate batch size passes MAX_BATCH_BYTES (full
+ *     snapshots with inlined images are heavy — don't let them queue).
+ *   - final flush on dispose goes over sendBeacon (survives unload);
+ *     beacons cap at ~64KB so an oversized final batch is truncated to
+ *     the most recent events — replay loses the tail of a dying
+ *     session, never the session.
+ */
+import { postJson, postBeacon } from './transport.js';
+const FLUSH_INTERVAL_MS = 5000;
+const MAX_BATCH_EVENTS = 200;
+const MAX_BATCH_BYTES = 800000;
+const BEACON_SAFE_BYTES = 55000;
+export function startObservations(deps) {
+    if (typeof window === 'undefined')
+        return { dispose: () => { } };
+    if (deps.observe?.enabled === false)
+        return { dispose: () => { } };
+    let disposed = false;
+    let stopRecording = null;
+    let buffer = [];
+    let bufferBytes = 0;
+    let flushTimer = null;
+    const path = `/api/runtime/sessions/${deps.sessionId}/observations`;
+    const flush = () => {
+        if (!buffer.length)
+            return;
+        const events = buffer;
+        buffer = [];
+        bufferBytes = 0;
+        void postJson(deps.cfg, path, { ...deps.buildBody(), events });
+    };
+    /** Unload-safe flush. Beacon payloads cap at ~64KB; keep the most
+     *  recent events if the tail batch is oversized — replay loses the
+     *  tail of a dying session, never the session. */
+    const flushBeacon = () => {
+        if (!buffer.length)
+            return;
+        let events = buffer;
+        buffer = [];
+        bufferBytes = 0;
+        // Size by the events alone (body adds ~200 constant bytes); halving
+        // converges in ≤4 rounds from the 800KB batch cap.
+        while (events.length > 1 && JSON.stringify(events).length > BEACON_SAFE_BYTES) {
+            events = events.slice(Math.ceil(events.length / 2));
+        }
+        postBeacon(deps.cfg, path, { ...deps.buildBody(), events });
+    };
+    const push = (event) => {
+        if (disposed)
+            return;
+        buffer.push(event);
+        // Approximate sizing — exact enough to keep batches under the cap.
+        try {
+            bufferBytes += JSON.stringify(event).length;
+        }
+        catch {
+            bufferBytes += 1000;
+        }
+        if (buffer.length >= MAX_BATCH_EVENTS || bufferBytes >= MAX_BATCH_BYTES)
+            flush();
+    };
+    // Dynamic import keeps rrweb out of hosts that never observe and
+    // makes a missing/incompatible module a soft failure.
+    void import('rrweb')
+        .then((rrweb) => {
+        if (disposed)
+            return;
+        const record = rrweb.record;
+        if (typeof record !== 'function') {
+            deps.cfg.onError?.(new Error('rrweb.record unavailable'), { method: 'OBSERVE', path });
+            return;
+        }
+        stopRecording = record({
+            emit: (event) => push(event),
+            // -- everything the user sees --
+            recordCanvas: true,
+            sampling: { canvas: 2 },
+            inlineImages: true,
+            collectFonts: true,
+            // -- except PII --
+            maskInputOptions: { password: true, email: true, tel: true },
+            maskAllInputs: deps.observe?.maskAllInputs ?? false,
+            maskTextClass: 'holostaff-mask',
+            blockClass: 'holostaff-block',
+            ignoreClass: 'holostaff-ignore',
+            ...(deps.observe?.blockSelector ? { blockSelector: deps.observe.blockSelector } : {}),
+            ...(deps.observe?.rrweb ?? {}),
+        }) ?? null;
+        flushTimer = setInterval(flush, FLUSH_INTERVAL_MS);
+    })
+        .catch((err) => {
+        deps.cfg.onError?.(err instanceof Error ? err : new Error(String(err)), { method: 'OBSERVE', path });
+    });
+    return {
+        dispose() {
+            if (disposed)
+                return;
+            disposed = true;
+            if (flushTimer != null) {
+                clearInterval(flushTimer);
+                flushTimer = null;
+            }
+            try {
+                stopRecording?.();
+            }
+            catch { /* recorder already gone */ }
+            stopRecording = null;
+            flushBeacon();
+        },
+    };
+}
+//# sourceMappingURL=observations.js.map

package/dist/observations.js.map

@@ -0,0 +1 @@
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package/dist/types.d.ts

@@ -8,7 +8,28 @@
  */
 export type BowtieStage = 'awareness' | 'education' | 'selection' | 'mutual_commit' | 'onboarding' | 'adoption' | 'expansion';
 export declare const BOWTIE_STAGES: readonly BowtieStage[];
+export interface ObserveOptions {
+    /** Master switch. Default true — vision-first runtime needs eyes. */
+    enabled?: boolean;
+    /** Mask every input, not just PII types. Default false. */
+    maskAllInputs?: boolean;
+    /** Extra CSS selector to block (region blanked in capture). */
+    blockSelector?: string;
+    /**
+     * Escape hatch: merged last into the rrweb record() options, so a
+     * customer can override anything (e.g. recordCanvas: false).
+     */
+    rrweb?: Record<string, unknown>;
+}
 export interface InitOptions {
+    /**
+     * rrweb session-capture options. Capture is ON by default — the
+     * runtime is vision-first and decides from what it sees. Password /
+     * email / tel inputs are always masked; mark rendered PII with the
+     * `holostaff-mask` / `holostaff-block` CSS classes. Set
+     * `observe: { enabled: false }` to opt a host out entirely.
+     */
+    observe?: ObserveOptions;
     /** The knowledge source id (e.g. 'cli-source-abc'). Provided by the deploy PR. */
     sourceId: string;
     /**

package/dist/types.d.ts.map

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package/dist/widget.d.ts

@@ -1,20 +1,35 @@
 /**
- * Widget — Wave 3e.
+ * Widget — the intervention card.
  *
  * Listens to the SSE command channel for `fire_intervention` events
- * and renders a minimal text pill in the customer's host page. Wires
- * dismiss / engage user actions back to /outcome.
+ * and renders the copilot's message as a card in the host page,
+ * reporting dismiss / engage / ignore outcomes back to /outcome.
  *
- * Wave 3e scope:
- *   - `text` modality only. Other modalities (voice / email / sms /
- *     phone / screen_automation) are logged and ignored — Wave 6.
- *   - Single visible widget at a time. A new event while one is open
- *     replaces it (and reports 'ignored' for the prior).
- *   - No theming. Inline-styled floating pill, fixed lower-right.
+ * Appearance & lifecycle (redesigned with UX best practices after the
+ * first live dogfood session — the v1 pill could linger after its
+ * outcome resolved and carried no copilot identity):
  *
- * The widget keeps zero dependencies on host CSS — it injects its own
- * styles into the shadow root of a top-level container so host page
- * rules can't bleed in or out.
+ *   - IDENTITY FIRST. Every card leads with the copilot's avatar and
+ *     name — the visitor always knows who is speaking. Missing avatar
+ *     degrades to an initial-letter monogram, never an empty box.
+ *   - RELEVANT OR SILENT. The server stamps the route the decision
+ *     was made for; if the visitor has navigated since (stale fire),
+ *     the card is not rendered and the outcome reports 'ignored'.
+ *   - ANIMATED IN, ANIMATED OUT, THEN GONE. Entry: fade + 12px rise
+ *     (240ms ease-out). Exit: fade + fall (180ms), and the DOM node is
+ *     removed on transition end — no ghost cards. `prefers-reduced-
+ *     motion` skips both.
+ *   - ATTENTION IS BORROWED, NOT STOLEN. aria-live=polite (no focus
+ *     steal), auto-ignore after 30s — but the timer PAUSES while the
+ *     visitor hovers or focuses the card and resumes on leave, so
+ *     reading slowly never counts as ignoring.
+ *   - ONE CARD AT A TIME. A new fire animates the old card out (as
+ *     'ignored') before the new one enters.
+ *   - Shadow-DOM isolated: host CSS can't bleed in, ours can't bleed
+ *     out.
+ *
+ * Outcomes: ✕ → 'dismissed' · "Got it" → 'engaged' · 30s of unpaused
+ * inattention or stale-route skip → 'ignored'.
  */
 import { type TransportConfig } from './transport.js';
 export interface WidgetBindingDeps {
@@ -29,10 +44,5 @@ export interface WidgetBindingDeps {
 export interface WidgetBinding {
     dispose(): void;
 }
-/**
- * Start the widget subsystem. Subscribes to the SSE `fire_intervention`
- * event and shows the text pill when one arrives. Idempotent in the
- * sense that the SDK singleton ensures one binding per session.
- */
 export declare function startWidget(deps: WidgetBindingDeps): WidgetBinding;
 //# sourceMappingURL=widget.d.ts.map

package/dist/widget.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"widget.d.ts","sourceRoot":"","sources":["../src/widget.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;GAgCG;AAEH,OAAO,EAAY,KAAK,eAAe,EAAE,MAAM,gBAAgB,CAAA;AAW/D,MAAM,WAAW,iBAAiB;IAChC,GAAG,EAAE,eAAe,CAAA;IACpB,sFAAsF;IACtF,YAAY,EAAE,MAAM,MAAM,CAAA;IAC1B,mEAAmE;IACnE,SAAS,EAAE,MAAM,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAA;IACxC,gEAAgE;IAChE,MAAM,EAAE,WAAW,GAAG,IAAI,CAAA;CAC3B;AAED,MAAM,WAAW,aAAa;IAC5B,OAAO,IAAI,IAAI,CAAA;CAChB;AAaD,wBAAgB,WAAW,CAAC,IAAI,EAAE,iBAAiB,GAAG,aAAa,CAoElE"}

package/dist/widget.js

@@ -1,36 +1,55 @@
 /**
- * Widget — Wave 3e.
+ * Widget — the intervention card.
  *
  * Listens to the SSE command channel for `fire_intervention` events
- * and renders a minimal text pill in the customer's host page. Wires
- * dismiss / engage user actions back to /outcome.
+ * and renders the copilot's message as a card in the host page,
+ * reporting dismiss / engage / ignore outcomes back to /outcome.
  *
- * Wave 3e scope:
- *   - `text` modality only. Other modalities (voice / email / sms /
- *     phone / screen_automation) are logged and ignored — Wave 6.
- *   - Single visible widget at a time. A new event while one is open
- *     replaces it (and reports 'ignored' for the prior).
- *   - No theming. Inline-styled floating pill, fixed lower-right.
+ * Appearance & lifecycle (redesigned with UX best practices after the
+ * first live dogfood session — the v1 pill could linger after its
+ * outcome resolved and carried no copilot identity):
  *
- * The widget keeps zero dependencies on host CSS — it injects its own
- * styles into the shadow root of a top-level container so host page
- * rules can't bleed in or out.
+ *   - IDENTITY FIRST. Every card leads with the copilot's avatar and
+ *     name — the visitor always knows who is speaking. Missing avatar
+ *     degrades to an initial-letter monogram, never an empty box.
+ *   - RELEVANT OR SILENT. The server stamps the route the decision
+ *     was made for; if the visitor has navigated since (stale fire),
+ *     the card is not rendered and the outcome reports 'ignored'.
+ *   - ANIMATED IN, ANIMATED OUT, THEN GONE. Entry: fade + 12px rise
+ *     (240ms ease-out). Exit: fade + fall (180ms), and the DOM node is
+ *     removed on transition end — no ghost cards. `prefers-reduced-
+ *     motion` skips both.
+ *   - ATTENTION IS BORROWED, NOT STOLEN. aria-live=polite (no focus
+ *     steal), auto-ignore after 30s — but the timer PAUSES while the
+ *     visitor hovers or focuses the card and resumes on leave, so
+ *     reading slowly never counts as ignoring.
+ *   - ONE CARD AT A TIME. A new fire animates the old card out (as
+ *     'ignored') before the new one enters.
+ *   - Shadow-DOM isolated: host CSS can't bleed in, ours can't bleed
+ *     out.
+ *
+ * Outcomes: ✕ → 'dismissed' · "Got it" → 'engaged' · 30s of unpaused
+ * inattention or stale-route skip → 'ignored'.
  */
 import { postJson } from './transport.js';
-/** Auto-dismiss timeout — runtime doc §9.1 'ignored' outcome. */
+/** Auto-ignore timeout — runtime doc §9.1 'ignored' outcome. */
 const AUTO_DISMISS_MS = 30000;
+const ENTER_MS = 240;
+const EXIT_MS = 180;
 /** Container id — single instance per page. */
 const CONTAINER_ID = 'holostaff-widget-root';
-/**
- * Start the widget subsystem. Subscribes to the SSE `fire_intervention`
- * event and shows the text pill when one arrives. Idempotent in the
- * sense that the SDK singleton ensures one binding per session.
- */
 export function startWidget(deps) {
     if (typeof window === 'undefined' || !deps.source) {
         return { dispose: () => { } };
     }
     let currentWidget = null;
+    const reportOutcome = (interventionId, outcome) => {
+        void postJson(deps.cfg, `/api/runtime/sessions/${deps.getSessionId()}/outcome`, {
+            ...deps.buildBody(),
+            interventionId,
+            outcome,
+        });
+    };
     const onFire = (rawEvent) => {
         let parsed = null;
         try {
@@ -44,12 +63,22 @@ export function startWidget(deps) {
         }
         if (!parsed)
             return;
-        // Modality gate — only text is supported in v1.
+        // Modality gate — only text is renderable in this build.
         if (parsed.modality !== 'text') {
             deps.cfg.onError?.(new Error(`Modality '${parsed.modality}' is not supported in this SDK build`), { method: 'WIDGET', path: '(fire_intervention)' });
             return;
         }
-        // If a widget is already up, evict it as 'ignored' before showing the new one.
+        // Stale-fire guard: the decision was made for a route the visitor
+        // has already left. Showing it now would be a non-sequitur — skip
+        // the render, close the loop as 'ignored'.
+        if (parsed.route) {
+            const decidedPath = parsed.route.split('?')[0];
+            if (decidedPath && decidedPath !== window.location.pathname) {
+                reportOutcome(parsed.interventionId, 'ignored');
+                return;
+            }
+        }
+        // One card at a time — retire the old one as 'ignored'.
         if (currentWidget) {
             currentWidget.reportAndClose('ignored');
         }
@@ -73,59 +102,131 @@ export function startWidget(deps) {
 function renderWidget(deps, event, onClosed) {
     const container = ensureContainer();
     const root = container.shadowRoot;
-    // Clear any prior content (defensive — single-widget invariant).
+    // Defensive single-card invariant.
     root.innerHTML = '';
-    const wrapper = document.createElement('div');
-    wrapper.className = 'pill';
-    wrapper.setAttribute('role', 'dialog');
-    wrapper.setAttribute('aria-live', 'polite');
-    wrapper.setAttribute('data-intervention-id', event.interventionId);
+    const reducedMotion = typeof window.matchMedia === 'function'
+        && window.matchMedia('(prefers-reduced-motion: reduce)').matches;
+    const card = document.createElement('div');
+    card.className = 'card enter';
+    card.setAttribute('role', 'status');
+    card.setAttribute('aria-live', 'polite');
+    card.setAttribute('data-intervention-id', event.interventionId);
+    // -- Header: avatar + name + dismiss ---------------------------------
+    const head = document.createElement('div');
+    head.className = 'head';
+    const copilotName = event.copilot?.name?.trim() || 'Copilot';
+    const avatarUrl = event.copilot?.avatar?.trim() || '';
+    if (avatarUrl) {
+        const avatar = document.createElement('img');
+        avatar.className = 'avatar';
+        avatar.src = avatarUrl;
+        avatar.alt = '';
+        avatar.referrerPolicy = 'no-referrer';
+        // Broken avatar URL → swap in the monogram rather than the
+        // browser's broken-image glyph.
+        avatar.addEventListener('error', () => {
+            avatar.replaceWith(monogram(copilotName));
+        });
+        head.appendChild(avatar);
+    }
+    else {
+        head.appendChild(monogram(copilotName));
+    }
+    const name = document.createElement('div');
+    name.className = 'name';
+    name.textContent = copilotName;
+    head.appendChild(name);
+    const dismissBtn = document.createElement('button');
+    dismissBtn.className = 'x';
+    dismissBtn.type = 'button';
+    dismissBtn.setAttribute('aria-label', 'Dismiss');
+    dismissBtn.textContent = '✕';
+    head.appendChild(dismissBtn);
+    // -- Message + actions ------------------------------------------------
     const message = document.createElement('div');
     message.className = 'message';
     message.textContent = event.content || event.goal;
     const actions = document.createElement('div');
     actions.className = 'actions';
-    const dismissBtn = document.createElement('button');
-    dismissBtn.className = 'btn dismiss';
-    dismissBtn.type = 'button';
-    dismissBtn.textContent = 'Dismiss';
     const engageBtn = document.createElement('button');
     engageBtn.className = 'btn engage';
     engageBtn.type = 'button';
     engageBtn.textContent = 'Got it';
-    actions.appendChild(dismissBtn);
     actions.appendChild(engageBtn);
-    wrapper.appendChild(message);
-    wrapper.appendChild(actions);
+    card.appendChild(head);
+    card.appendChild(message);
+    card.appendChild(actions);
     root.appendChild(styleNode());
-    root.appendChild(wrapper);
+    root.appendChild(card);
+    // Entry animation — next frame so the transition actually runs.
+    if (reducedMotion) {
+        card.classList.remove('enter');
+    }
+    else {
+        requestAnimationFrame(() => requestAnimationFrame(() => card.classList.remove('enter')));
+    }
+    // -- Auto-ignore timer: pauses on hover/focus, resumes on leave ------
     let closed = false;
-    let timeoutId = setTimeout(() => {
-        instance.reportAndClose('ignored');
-    }, AUTO_DISMISS_MS);
-    const reportOutcome = (outcome) => {
-        const body = {
+    let remainingMs = AUTO_DISMISS_MS;
+    let deadlineTimer = null;
+    let timerStartedAt = 0;
+    const startTimer = () => {
+        if (closed)
+            return;
+        timerStartedAt = Date.now();
+        deadlineTimer = setTimeout(() => instance.reportAndClose('ignored'), remainingMs);
+    };
+    const pauseTimer = () => {
+        if (deadlineTimer == null)
+            return;
+        clearTimeout(deadlineTimer);
+        deadlineTimer = null;
+        remainingMs = Math.max(1000, remainingMs - (Date.now() - timerStartedAt));
+    };
+    card.addEventListener('mouseenter', pauseTimer);
+    card.addEventListener('focusin', pauseTimer);
+    card.addEventListener('mouseleave', startTimer);
+    card.addEventListener('focusout', startTimer);
+    startTimer();
+    const sendOutcome = (outcome) => {
+        void postJson(deps.cfg, `/api/runtime/sessions/${deps.getSessionId()}/outcome`, {
             ...deps.buildBody(),
             interventionId: event.interventionId,
             outcome,
-        };
-        void postJson(deps.cfg, `/api/runtime/sessions/${deps.getSessionId()}/outcome`, body);
+        });
     };
     const close = (outcome) => {
         if (closed)
             return;
         closed = true;
-        if (timeoutId != null) {
-            clearTimeout(timeoutId);
-            timeoutId = null;
+        if (deadlineTimer != null) {
+            clearTimeout(deadlineTimer);
+            deadlineTimer = null;
         }
         if (outcome)
-            reportOutcome(outcome);
-        try {
-            root.removeChild(wrapper);
+            sendOutcome(outcome);
+        const remove = () => {
+            try {
+                root.removeChild(card);
+            }
+            catch { /* removed already */ }
+            onClosed();
+        };
+        if (reducedMotion) {
+            remove();
+        }
+        else {
+            card.classList.add('exit');
+            // transitionend can be swallowed if the tab is hidden — back it
+            // up with a timeout so the node ALWAYS leaves the DOM.
+            let removed = false;
+            const once = () => { if (!removed) {
+                removed = true;
+                remove();
+            } };
+            card.addEventListener('transitionend', once, { once: true });
+            setTimeout(once, EXIT_MS + 80);
         }
-        catch { /* removed already */ }
-        onClosed();
     };
     dismissBtn.addEventListener('click', () => close('dismissed'));
     engageBtn.addEventListener('click', () => close('engaged'));
@@ -136,6 +237,12 @@ function renderWidget(deps, event, onClosed) {
     };
     return instance;
 }
+function monogram(name) {
+    const el = document.createElement('div');
+    el.className = 'avatar mono';
+    el.textContent = (name.trim()[0] ?? '?').toUpperCase();
+    return el;
+}
 function ensureContainer() {
     let el = document.getElementById(CONTAINER_ID);
     if (el)
@@ -149,33 +256,55 @@ function ensureContainer() {
 }
 function styleNode() {
     const node = document.createElement('style');
-    // Inline styles only — shadow-DOM scoped, no host page leakage.
+    // Shadow-DOM scoped; no host page leakage either direction.
     node.textContent = `
-    .pill {
+    .card {
       pointer-events: auto;
-      max-width: 360px;
+      width: 340px;
+      max-width: calc(100vw - 32px);
       background: #111;
       color: #fafafa;
-      border-radius: 14px;
+      border-radius: 16px;
       box-shadow: 0 12px 32px rgba(0,0,0,0.32), 0 2px 8px rgba(0,0,0,0.12);
-      padding: 14px 16px 12px;
-      font: 14px/1.4 -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, sans-serif;
+      padding: 12px 14px 12px;
+      font: 14px/1.45 -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, sans-serif;
+      opacity: 1;
+      transform: translateY(0);
+      transition: opacity ${ENTER_MS}ms ease-out, transform ${ENTER_MS}ms ease-out;
     }
-    .message { margin-bottom: 12px; }
-    .actions { display: flex; gap: 8px; justify-content: flex-end; }
+    .card.enter { opacity: 0; transform: translateY(12px); }
+    .card.exit  { opacity: 0; transform: translateY(12px); transition-duration: ${EXIT_MS}ms; }
+    .head { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
+    .avatar {
+      width: 36px; height: 36px; border-radius: 50%;
+      object-fit: cover; flex: none;
+      background: #2a2a2a;
+    }
+    .avatar.mono {
+      display: flex; align-items: center; justify-content: center;
+      color: #9ab8ff; font-weight: 600; font-size: 16px;
+    }
+    .name { font-weight: 600; font-size: 13px; color: #e8e8e8; flex: 1; }
+    .x {
+      appearance: none; border: 0; background: transparent;
+      color: #8a8a8a; font-size: 13px; line-height: 1;
+      padding: 6px; margin: -6px -4px -6px 0; border-radius: 8px;
+      cursor: pointer; flex: none;
+    }
+    .x:hover { color: #fff; background: rgba(255,255,255,0.08); }
+    .message { margin: 0 2px 12px; color: #f2f2f2; }
+    .actions { display: flex; justify-content: flex-end; }
     .btn {
-      appearance: none;
-      border: 0;
-      padding: 6px 12px;
-      border-radius: 8px;
-      font: inherit;
-      font-size: 13px;
+      appearance: none; border: 0;
+      padding: 7px 14px; border-radius: 9px;
+      font: inherit; font-size: 13px; font-weight: 500;
       cursor: pointer;
     }
-    .btn.dismiss { background: transparent; color: #c7c7c7; }
-    .btn.dismiss:hover { color: #fff; }
     .btn.engage { background: #4f8bff; color: #fff; }
     .btn.engage:hover { background: #6aa0ff; }
+    .btn:focus-visible, .x:focus-visible {
+      outline: 2px solid #9ab8ff; outline-offset: 2px;
+    }
   `;
     return node;
 }

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package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@holostaff/sdk",
-  "version": "0.3.1",
+  "version": "0.4.1",
   "description": "Holostaff SDK — lifetime identity, stage detection, custom signal probes, and the intervention widget for the Holostaff runtime.",
   "license": "Apache-2.0",
   "homepage": "https://docs.holostaff.ai",
@@ -38,5 +38,8 @@
   },
   "devDependencies": {
     "typescript": "^5.4.0"
+  },
+  "dependencies": {
+    "rrweb": "^2.0.0-alpha.4"
   }
 }