@helpai/elements 1.8.0 → 1.9.0

package/docs/browser-support.md

@@ -0,0 +1,302 @@
+# Browser support
+
+## Supported browsers
+
+Baseline support matches modern evergreen browsers:
+
+| Browser          | Minimum version | Notes                      |
+| ---------------- | --------------- | -------------------------- |
+| Chrome / Edge    | 100             | Released April 2022        |
+| Firefox          | 100             | Released May 2022          |
+| Safari           | 15              | macOS Big Sur + / iOS 15 + |
+| Opera            | 86              | Chromium-based             |
+| Samsung Internet | 17              | Android                    |
+
+Chromium-based browsers (Brave, Vivaldi, Arc, DuckDuckGo Browser)
+work if their underlying Chromium version is ≥ 100.
+
+## Explicitly not supported
+
+- **Internet Explorer** (any version).
+- **Legacy Edge** (pre-Chromium, EdgeHTML).
+- **Opera Mini** (proxy-rendered, no JS).
+- **UC Browser** (ancient WebKit fork).
+
+If you need to support IE or similar, the widget won't render. Detect
+and show a fallback contact form:
+
+```js
+const supportsWidget = 'attachShadow' in Element.prototype && 'fetch' in window && typeof ReadableStream === 'function';
+
+if (!supportsWidget) {
+  document.getElementById('legacy-contact').style.display = 'block';
+}
+```
+
+---
+
+## Features used
+
+The widget relies on:
+
+| API                            | Feature detection                              | Why                                                               |
+| ------------------------------ | ---------------------------------------------- | ----------------------------------------------------------------- |
+| Shadow DOM (`attachShadow`)    | `'attachShadow' in Element.prototype`          | Widget rendering isolation                                        |
+| Custom Elements                | `typeof customElements`                        | `<web-ai-chat>` element                                           |
+| Constructable Stylesheets      | `'adoptedStyleSheets' in ShadowRoot.prototype` | Efficient CSS adoption (falls back to `<style>`)                  |
+| ES Modules                     | Native                                         | NPM + web-component sub-entry                                     |
+| `fetch`                        | Native                                         | API calls                                                         |
+| `ReadableStream`               | Native                                         | Streaming responses                                               |
+| `TextDecoder` / `TextEncoder`  | Native                                         | SSE frame parsing                                                 |
+| Async generators (`for await`) | Native                                         | Stream consumers                                                  |
+| CSS custom properties          | `:root { --var: ... }`                         | Theming                                                           |
+| CSS `contain: size`            | Supported everywhere we support                | Inline-mode layout containment                                    |
+| `IntersectionObserver`         | Native                                         | Auto-scroll behaviour                                             |
+| `matchMedia`                   | Native                                         | `prefers-color-scheme`, `prefers-reduced-motion`, touch detection |
+| `MediaRecorder`                | Feature-detected                               | Voice input (server mode)                                         |
+| Web Speech API                 | Feature-detected                               | Voice input (local mode)                                          |
+| `navigator.vibrate`            | Feature-detected                               | Haptic feedback (Android)                                         |
+| `AudioContext`                 | Feature-detected                               | Sound effects                                                     |
+
+Features marked "Feature-detected" gracefully degrade when unavailable
+— e.g., on iOS 17.3 and below, `navigator.vibrate` is missing, so
+haptics silently no-op.
+
+---
+
+## Mobile specifics
+
+### iOS Safari
+
+- **Full support** on iOS 15+.
+- **Haptics** — WebKit doesn't expose `navigator.vibrate`. We use a
+  programmatic `<input type="checkbox" switch>` click on iOS 17.4+ to
+  trigger a single haptic tick. Custom patterns flatten to one tick.
+- **Voice (local)** — `SpeechRecognition` is available but quality
+  varies. Recommend `features.voice: "server"` for production.
+- **Keyboard avoidance** — when the on-screen keyboard appears, the
+  panel auto-adjusts to stay visible.
+- **Text-entry focus** — the composer, Help search, and form/HITL fields keep a
+  minimum 16px computed font on touch devices so focusing them does not trigger
+  iOS page zoom. Each uses its existing border as the single focus indicator.
+- **Viewport units** — we use `dvh` where supported (iOS 16+) and
+  fall back to `vh` below.
+
+### Android Chrome
+
+- **Full support**.
+- **Haptics** — `navigator.vibrate` supports both single and pattern
+  vibrations.
+- **Voice (local)** — Web Speech works well.
+
+### Samsung Internet + other Android browsers
+
+- **Samsung Internet 17+** — Chromium-based, full support.
+- **Firefox Android** — tested and working.
+- **Brave / DuckDuckGo** — Chromium-based, work identically to Chrome.
+
+---
+
+## Accessibility
+
+### Keyboard navigation
+
+- **Tab** rotates through all interactive elements (launcher, header
+  buttons, menu items, textarea, send, history rows).
+- **Shift+Tab** reverses.
+- **Enter / Space** on the launcher opens the panel.
+- **Escape** closes the panel (or exits fullscreen in inline mode).
+- **Arrow Up / Down** navigates within popover menus.
+- **Home / End** jump to first / last menu item.
+- **Enter** on a menu item selects.
+
+### Screen readers
+
+- Every icon-only button has an `aria-label`.
+- Popover menus use `role="menu"` + `role="menuitem"` with proper
+  `aria-haspopup` + `aria-expanded`.
+- Switch-style actions carry `aria-pressed`.
+- Active language / theme options use `aria-current="true"`.
+- The panel is a `role="dialog"` with `aria-modal="false"`
+  (non-blocking) and focus trap.
+
+### `prefers-reduced-motion`
+
+When the user has motion reduced:
+
+- Launcher callout animations disabled.
+- Panel open/close animations shortened.
+- Haptic feedback disabled.
+- Sound volume halved.
+
+### `prefers-color-scheme`
+
+The default theme mode is `"auto"` — follows the OS preference.
+Users can override via the in-widget theme picker.
+
+### Touch vs pointer
+
+The widget detects touch capability via
+`matchMedia("(hover: none) and (pointer: coarse)")` and enables
+haptics only on touch devices. Desktop users with mice never get
+vibration prompts.
+
+---
+
+## Feature-detection code
+
+If you want to check for widget compatibility before installing:
+
+```js
+function helpaiSupported() {
+  if (typeof window === 'undefined') return false;
+  if (!('customElements' in window)) return false;
+  if (!('attachShadow' in Element.prototype)) return false;
+  if (!('fetch' in window)) return false;
+  if (typeof ReadableStream !== 'function') return false;
+  if (typeof Promise !== 'function') return false;
+  return true;
+}
+
+if (helpaiSupported()) {
+  // Load the widget
+  const s = document.createElement('script');
+  s.src = 'https://cdn.help.ai/sdk/js/elements/latest/elements.js';
+  s.setAttribute('data-public-key', 'agent_pk_...');
+  s.setAttribute('data-ai-agent-deployment-id', '01900000-0000-7000-8000-000000000000');
+  s.defer = true;
+  document.head.appendChild(s);
+} else {
+  // Show fallback
+  document.getElementById('legacy-chat-fallback').style.display = 'block';
+}
+```
+
+---
+
+## Polyfills
+
+We don't ship any — the feature set is chosen so that every supported
+browser has native implementations.
+
+If you need to support an older browser via your own polyfills
+(`core-js`, `whatwg-fetch`, etc.), the widget should work, but we
+don't test this path. File an issue if something breaks and we'll
+look.
+
+---
+
+## Performance targets
+
+On a mid-tier laptop (M1 MacBook Air, 2020):
+
+| Metric                               | Target   | Measured (current) |
+| ------------------------------------ | -------- | ------------------ |
+| Bundle download (gzipped)            | < 110 KB | ~107 KB            |
+| First byte to first bubble painted   | < 200ms  | ~150ms             |
+| Time to interactive (first open)     | < 1s     | ~600ms             |
+| Per-token stream render latency      | < 5ms    | ~2ms               |
+| Panel close → FAB visible transition | < 200ms  | ~180ms             |
+
+On a 2019 Android mid-range (Galaxy A30):
+
+| Metric                             | Target  | Measured |
+| ---------------------------------- | ------- | -------- |
+| First byte to first bubble painted | < 500ms | ~350ms   |
+| Time to interactive (first open)   | < 2s    | ~1.1s    |
+
+We run Lighthouse audits on every release; the widget never regresses
+the host page's performance score by more than 2 points.
+
+---
+
+## Degraded modes
+
+### Offline
+
+- If the bundle is cached, the widget renders.
+- Attempting to send fires an `error` event. Listen to provide a
+  fallback:
+  ```ts
+  init({
+    onError: (err) => {
+      if (!navigator.onLine) {
+        alert('You appear to be offline. Please try again later.');
+      }
+    },
+  });
+  ```
+- Cached chats remain viewable.
+- When the connection returns, the widget continues working
+  automatically.
+
+### Slow networks
+
+- The streaming pipeline is resilient to per-frame delays.
+- If the stream gets stuck, the user sees a "thinking…" indicator.
+- User can click Stop to abort and retry.
+
+### No localStorage (private mode on some browsers)
+
+- The widget falls back to a no-op storage adapter (writes succeed
+  but don't persist).
+- Chat history doesn't persist across reloads.
+- Everything else works.
+
+### Old browsers
+
+- The widget shows nothing (custom elements / shadow DOM aren't
+  available). Your page renders normally; the widget is just absent.
+- Feature-detect if you want to show a fallback.
+
+---
+
+## Device form factors
+
+Tested on:
+
+- **Desktop** (1280×720 minimum — smaller works but cramped in
+  floating mode).
+- **Tablet** (iPad landscape/portrait, Android tablets).
+- **Mobile** (360×640 minimum — iPhone SE, Android Pixel).
+- **Foldable** (Galaxy Z Fold — adapts via `matchMedia`).
+
+Responsive behavior:
+
+- `initialSize: "auto"` expands the panel on wide viewports
+  (`≥ autoSizeBreakpoint`, default 900px).
+- Below the breakpoint, the panel defaults to a phone-friendly
+  compact size.
+
+---
+
+## Known limitations
+
+- **iOS Safari viewport units** — we use `dvh` when supported (iOS
+  16+). On older iOS, use `100vh` fallback may over-expand by the
+  browser chrome height.
+- **Android haptics vary by device** — OEM customizations (Samsung,
+  Xiaomi) sometimes override or weaken `navigator.vibrate`. Not
+  much we can do.
+- **Firefox streaming markdown** — Firefox's `streaming-markdown`
+  runs ~5% slower than Chromium on long streams. Imperceptible unless
+  streaming tens of thousands of tokens.
+- **Dark reader extensions** — "Dark Reader" (the popular dark-mode
+  browser extension) can invert the widget's colors even in dark
+  mode. Workaround: users disable Dark Reader for your site.
+
+---
+
+## Reporting compatibility issues
+
+Found a browser where the widget misbehaves? Please file an issue
+with:
+
+- Browser name + version.
+- OS + version.
+- Device type (desktop / mobile / tablet).
+- Steps to reproduce.
+- Screenshot or screen recording.
+- Console output.
+
+[github.com/help-ai/elements/issues](https://github.com/help-ai/elements/issues)