@helmdesk/sdk 0.8.0 → 0.9.0

package/README.md

@@ -286,6 +286,68 @@ const conversation = await helmdesk.feedback.conversations.create({
 });
 ```
 
+### Customers
+
+A directory of everyone who has interacted with your project — built automatically from tickets and feedback, and manageable explicitly via the API. Requires the `customers:read` / `customers:write` scopes.
+
+**Look up a customer from your own app**
+
+Set `externalId` to your app's user id once, then resolve users to Helmdesk customers without knowing their email.
+
+```ts
+// Enrich (or pre-create) the customer record from your app
+const customer = await helmdesk.customers.create({
+  email: "jane@example.com",
+  name: "Jane Doe",
+  company: "Acme",
+  externalId: "user_42",            // YOUR app's id for this user
+  internalNote: "Beta cohort",      // staff-only, never shown to the customer
+  metadata: { plan: "pro" },
+});
+
+// Later, from your app: who is user_42 in Helmdesk?
+const { customers } = await helmdesk.customers.list({ externalId: "user_42" });
+```
+
+`create` throws a `409 conflict` if the email already exists in the environment — customers are unique per project + environment + email.
+
+**Get a customer with their full history**
+
+`get` includes the customer's interaction history (tickets and feedback conversations, joined by email, recent-first, capped at 50 each) — everything you need for a "who is this person?" view.
+
+```ts
+const detail = await helmdesk.customers.get(customer.id);
+// detail.history.tickets[0] -> { id, number, subject, status, createdAt }
+// detail.history.feedbackConversations[0] -> { id, title, rating, status, createdAt }
+```
+
+**Update and delete**
+
+Email is immutable (it is the join key back to tickets and feedback). Pass `null` to clear a field.
+
+```ts
+await helmdesk.customers.update(customer.id, {
+  company: "Acme Corp",
+  internalNote: "Churn risk — pricing complaint in March",
+  metadata: null, // clears
+});
+
+await helmdesk.customers.delete(customer.id);
+// Tickets/feedback are untouched; a new interaction re-creates the customer.
+```
+
+**Search the directory**
+
+```ts
+const { customers, total } = await helmdesk.customers.list({
+  search: "acme", // matches email, name, or company
+  page: 1,
+  limit: 25,
+});
+```
+
+The `customer.created` and `customer.updated` webhook events fire when customers are created (explicitly or automatically from an interaction) or updated.
+
 ## Error Handling
 
 All API errors throw a `HelmdeskError` with structured fields for programmatic handling.

package/dist/client.d.ts

@@ -5,6 +5,7 @@ import type { TeamMemberListResult } from './types/team.js';
 import type { WebhookListResult, CreateWebhookInput, CreateWebhookResult, DeleteWebhookResult } from './types/webhooks.js';
 import type { LogEventInput, WriteLogsResult, LogListFilters, LogListResult, LogIssueListFilters, LogIssueListResult } from './types/logs.js';
 import type { FeedbackConversation, FeedbackConversationDetail, FeedbackConversationListFilters, FeedbackConversationListResult, CreateFeedbackConversationInput, CreateFeedbackConversationResult, UpdateFeedbackConversationInput, FeedbackReplyResult, FeedbackRequest, FeedbackRequestListFilters, FeedbackRequestListResult, CreateFeedbackRequestInput } from './types/feedback.js';
+import type { Customer, CustomerDetail, CustomerListFilters, CustomerListResult, CreateCustomerInput, UpdateCustomerInput, DeleteCustomerResult } from './types/customers.js';
 export interface HelmdeskClientOptions {
     apiKey: string;
     baseUrl?: string;
@@ -19,6 +20,7 @@ export declare class HelmdeskClient {
     readonly team: TeamResource;
     readonly webhooks: WebhooksResource;
     readonly feedback: FeedbackResource;
+    readonly customers: CustomersResource;
     constructor(options: HelmdeskClientOptions);
     /** Make a JSON API request. Used internally by resource classes. */
     request<T>(method: string, path: string, options?: {
@@ -182,18 +184,57 @@ declare class FeedbackConversationsResource {
      */
     reply(conversationId: string, body: string): Promise<FeedbackReplyResult>;
 }
+declare class CustomersResource {
+    private client;
+    constructor(client: HelmdeskClient);
+    /**
+     * List customers, most recently seen first. `search` matches email, name,
+     * or company; `externalId` is an exact match on your app's id for the
+     * customer. Requires the `customers:read` scope.
+     */
+    list(filters?: CustomerListFilters): Promise<CustomerListResult>;
+    /**
+     * Get a customer including their interaction history — tickets and feedback
+     * conversations joined by email, recent-first, capped at 50 each.
+     * Requires the `customers:read` scope.
+     */
+    get(customerId: string): Promise<CustomerDetail>;
+    /**
+     * Create a customer explicitly (customers are also created automatically
+     * from tickets and feedback). Returns 409 when the email already exists in
+     * this environment. Requires the `customers:write` scope.
+     */
+    create(input: CreateCustomerInput): Promise<Customer>;
+    /**
+     * Partially update a customer. Email is immutable (it's the join key back
+     * to tickets and feedback); pass `null` to clear a field. Requires the
+     * `customers:write` scope.
+     */
+    update(customerId: string, input: UpdateCustomerInput): Promise<Customer>;
+    /**
+     * Delete a customer. Tickets and feedback conversations are untouched —
+     * linkage is by email, not foreign key — and a new interaction simply
+     * re-creates the row. Requires the `customers:write` scope.
+     */
+    delete(customerId: string): Promise<DeleteCustomerResult>;
+}
 declare class FeedbackRequestsResource {
     private client;
     constructor(client: HelmdeskClient);
     /**
      * List feedback requests, newest first. `status` accepts a comma-separated
-     * list (`sent`, `opened`, `responded`). Requires the `feedback:read` scope.
+     * list (`created`, `sent`, `opened`, `responded`). Link-channel rows include
+     * `respondUrl`. Requires the `feedback:read` scope.
      */
     list(filters?: FeedbackRequestListFilters): Promise<FeedbackRequestListResult>;
     /**
-     * Create a feedback request and send the built-in branded email asking the
-     * customer to respond. With an `sk_sandbox_` key the email is captured, not
-     * delivered. Requires the `feedback:write` scope.
+     * Create a feedback request. With the default `channel: 'email'` Helmdesk
+     * sends the built-in branded email asking the customer to respond (with an
+     * `sk_sandbox_` key the email is captured, not delivered). With
+     * `channel: 'link'` no email is sent — the returned request carries
+     * `respondUrl` for you to deliver yourself (e.g. inside your own coupon
+     * email); the funnel still tracks opened/responded. Requires the
+     * `feedback:write` scope.
      */
     create(input: CreateFeedbackRequestInput): Promise<FeedbackRequest>;
     /** Get a single feedback request by id. Requires the `feedback:read` scope. */

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+{"version":3,"file":"client.d.ts","sourceRoot":"","sources":["../src/client.ts"],"names":[],"mappings":"AACA,OAAO,KAAK,EACV,MAAM,EACN,YAAY,EACZ,gBAAgB,EAChB,iBAAiB,EACjB,gBAAgB,EAChB,iBAAiB,EACjB,iBAAiB,EACjB,kBAAkB,EAClB,aAAa,EACd,MAAM,oBAAoB,CAAA;AAC3B,OAAO,KAAK,EACV,cAAc,EACd,eAAe,EACf,mBAAmB,EACnB,oBAAoB,EACpB,iBAAiB,EACjB,kBAAkB,EAClB,cAAc,EACd,kBAAkB,EAClB,YAAY,EACZ,aAAa,EACd,MAAM,mBAAmB,CAAA;AAC1B,OAAO,KAAK,EACV,mBAAmB,EACnB,oBAAoB,EACpB,OAAO,EACP,aAAa,EACb,kBAAkB,EAClB,kBAAkB,EAClB,yBAAyB,EAC1B,MAAM,qBAAqB,CAAA;AAC5B,OAAO,KAAK,EAAE,oBAAoB,EAAE,MAAM,iBAAiB,CAAA;AAC3D,OAAO,KAAK,EACV,iBAAiB,EACjB,kBAAkB,EAClB,mBAAmB,EACnB,mBAAmB,EACpB,MAAM,qBAAqB,CAAA;AAC5B,OAAO,KAAK,EACV,aAAa,EACb,eAAe,EACf,cAAc,EACd,aAAa,EACb,mBAAmB,EACnB,kBAAkB,EACnB,MAAM,iBAAiB,CAAA;AACxB,OAAO,KAAK,EACV,oBAAoB,EACpB,0BAA0B,EAC1B,+BAA+B,EAC/B,8BAA8B,EAC9B,+BAA+B,EAC/B,gCAAgC,EAChC,+BAA+B,EAC/B,mBAAmB,EACnB,eAAe,EACf,0BAA0B,EAC1B,yBAAyB,EACzB,0BAA0B,EAC3B,MAAM,qBAAqB,CAAA;AAC5B,OAAO,KAAK,EACV,QAAQ,EACR,cAAc,EACd,mBAAmB,EACnB,kBAAkB,EAClB,mBAAmB,EACnB,mBAAmB,EACnB,oBAAoB,EACrB,MAAM,sBAAsB,CAAA;AAC7B,MAAM,WAAW,qBAAqB;IACpC,MAAM,EAAE,MAAM,CAAA;IACd,OAAO,CAAC,EAAE,MAAM,CAAA;CACjB;AAED,qBAAa,cAAc;IACzB,OAAO,CAAC,QAAQ,CAAC,MAAM,CAAQ;IAC/B,OAAO,CAAC,QAAQ,CAAC,OAAO,CAAQ;IAEhC,SAAgB,OAAO,EAAE,eAAe,CAAA;IACxC,SAAgB,MAAM,EAAE,cAAc,CAAA;IACtC,SAAgB,QAAQ,EAAE,gBAAgB,CAAA;IAC1C,SAAgB,IAAI,EAAE,YAAY,CAAA;IAClC,SAAgB,IAAI,EAAE,YAAY,CAAA;IAClC,SAAgB,QAAQ,EAAE,gBAAgB,CAAA;IAC1C,SAAgB,QAAQ,EAAE,gBAAgB,CAAA;IAC1C,SAAgB,SAAS,EAAE,iBAAiB,CAAA;gBAChC,OAAO,EAAE,qBAAqB;IAc1C,oEAAoE;IAC9D,OAAO,CAAC,CAAC,EAAE,MAAM,EAAE,MAAM,EAAE,IAAI,EAAE,MAAM,EAAE,OAAO,CAAC,EAAE;QACvD,IAAI,CAAC,EAAE,OAAO,CAAA;QACd,MAAM,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,GAAG,SAAS,CAAC,CAAA;QAC3C,OAAO,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAA;KACjC,GAAG,OAAO,CAAC,CAAC,CAAC;IAoCd,6DAA6D;IACvD,MAAM,CAAC,CAAC,EAAE,IAAI,EAAE,MAAM,EAAE,QAAQ,EAAE,QAAQ,GAAG,OAAO,CAAC,CAAC,CAAC;CAqB9D;AAED,cAAM,eAAe;IACP,OAAO,CAAC,MAAM;gBAAN,MAAM,EAAE,cAAc;IAEpC,IAAI,CAAC,OAAO,CAAC,EAAE,iBAAiB,GAAG,OAAO,CAAC,gBAAgB,CAAC;IAe5D,GAAG,CAAC,QAAQ,EAAE,MAAM,GAAG,OAAO,CAAC,YAAY,CAAC;IAI5C,MAAM,CAAC,KAAK,EAAE,iBAAiB,GAAG,OAAO,CAAC,MAAM,CAAC;IAIjD,MAAM,CAAC,QAAQ,EAAE,MAAM,EAAE,KAAK,EAAE,iBAAiB,GAAG,OAAO,CAAC,YAAY,CAAC;IAIzE,UAAU,CAAC,QAAQ,EAAE,MAAM,EAAE,KAAK,EAAE,kBAAkB,GAAG,OAAO,CAAC,aAAa,CAAC;IAIrF,iEAAiE;IAC3D,MAAM,CAAC,QAAQ,EAAE,MAAM,EAAE,GAAG,EAAE,MAAM,GAAG,OAAO,CAAC,gBAAgB,CAAC;IAItE,uEAAuE;IACjE,SAAS,CAAC,QAAQ,EAAE,MAAM,EAAE,GAAG,EAAE,MAAM,GAAG,OAAO,CAAC,gBAAgB,CAAC;CAK1E;AAED,cAAM,cAAc;IAGN,OAAO,CAAC,MAAM;IAF1B,SAAgB,SAAS,EAAE,iBAAiB,CAAA;gBAExB,MAAM,EAAE,cAAc;IAI1C,kGAAkG;IAC5F,IAAI,CAAC,KAAK,EAAE,cAAc,EAAE,OAAO,CAAC,EAAE;QAAE,cAAc,CAAC,EAAE,MAAM,CAAA;KAAE,GAAG,OAAO,CAAC,eAAe,CAAC;IAgBlG;;;;;OAKG;IACG,SAAS,CAAC,KAAK,EAAE,mBAAmB,GAAG,OAAO,CAAC,oBAAoB,CAAC;IAM1E,oFAAoF;IAC9E,OAAO,CAAC,KAAK,EAAE,iBAAiB,GAAG,OAAO,CAAC,kBAAkB,CAAC;IAIpE,8CAA8C;IACxC,iBAAiB,CAAC,WAAW,EAAE,MAAM,GAAG,OAAO,CAAC,cAAc,CAAC;CAGtE;AAED,cAAM,YAAY;IACJ,OAAO,CAAC,MAAM;gBAAN,MAAM,EAAE,cAAc;IAE1C;;;;OAIG;IACG,IAAI,IAAI,OAAO,CAAC,oBAAoB,CAAC;CAG5C;AAED,cAAM,gBAAgB;IACR,OAAO,CAAC,MAAM;gBAAN,MAAM,EAAE,cAAc;IAE1C,+EAA+E;IACzE,IAAI,IAAI,OAAO,CAAC,iBAAiB,CAAC;IAIxC;;;OAGG;IACG,MAAM,CAAC,KAAK,EAAE,kBAAkB,GAAG,OAAO,CAAC,mBAAmB,CAAC;IAIrE,iCAAiC;IAC3B,MAAM,CAAC,SAAS,EAAE,MAAM,GAAG,OAAO,CAAC,mBAAmB,CAAC;CAG9D;AAED,cAAM,iBAAiB;IACT,OAAO,CAAC,MAAM;gBAAN,MAAM,EAAE,cAAc;IAE1C;;;;;OAKG;IACG,IAAI,IAAI,OAAO,CAAC,kBAAkB,CAAC;IAIzC;;;;;;;;;;;;;;;OAeG;IACG,MAAM,CACV,WAAW,EAAE,MAAM,GAAG,IAAI,EAC1B,QAAQ,EAAE,MAAM,EAChB,OAAO,CAAC,EAAE,aAAa,GACtB,OAAO,CAAC,YAAY,CAAC;CAoBzB;AAED,cAAM,YAAY;IACJ,OAAO,CAAC,MAAM;gBAAN,MAAM,EAAE,cAAc;IAE1C;;;;;OAKG;IACG,KAAK,CAAC,MAAM,EAAE,aAAa,EAAE,GAAG,OAAO,CAAC,eAAe,CAAC;IAI9D,yEAAyE;IACnE,IAAI,CAAC,OAAO,CAAC,EAAE,cAAc,GAAG,OAAO,CAAC,aAAa,CAAC;IAe5D,2FAA2F;IACrF,MAAM,CAAC,OAAO,CAAC,EAAE,mBAAmB,GAAG,OAAO,CAAC,kBAAkB,CAAC;CAWzE;AAED,cAAM,gBAAgB;IACR,OAAO,CAAC,MAAM;gBAAN,MAAM,EAAE,cAAc;IAEpC,MAAM,CAAC,OAAO,CAAC,EAAE,oBAAoB,GAAG,OAAO,CAAC,mBAAmB,CAAC;IAW1E;;;OAGG;IACG,MAAM,CAAC,KAAK,EAAE,kBAAkB,GAAG,OAAO,CAAC,OAAO,CAAC;IAIzD,iFAAiF;IAC3E,GAAG,CAAC,SAAS,EAAE,MAAM,GAAG,OAAO,CAAC,aAAa,CAAC;IAIpD;;;;OAIG;IACG,MAAM,CAAC,SAAS,EAAE,MAAM,EAAE,KAAK,EAAE,kBAAkB,GAAG,OAAO,CAAC,OAAO,CAAC;IAI5E,yEAAyE;IACnE,UAAU,IAAI,OAAO,CAAC,yBAAyB,CAAC;CAGvD;AAED,cAAM,gBAAgB;IACpB,SAAgB,aAAa,EAAE,6BAA6B,CAAA;IAC5D,SAAgB,QAAQ,EAAE,wBAAwB,CAAA;gBAEtC,MAAM,EAAE,cAAc;CAInC;AAED,cAAM,6BAA6B;IACrB,OAAO,CAAC,MAAM;gBAAN,MAAM,EAAE,cAAc;IAE1C;;;;OAIG;IACG,IAAI,CAAC,OAAO,CAAC,EAAE,+BAA+B,GAAG,OAAO,CAAC,8BAA8B,CAAC;IAgB9F;;;;OAIG;IACG,MAAM,CAAC,KAAK,EAAE,+BAA+B,GAAG,OAAO,CAAC,gCAAgC,CAAC;IAM/F,uGAAuG;IACjG,GAAG,CAAC,cAAc,EAAE,MAAM,GAAG,OAAO,CAAC,0BAA0B,CAAC;IAOtE;;;OAGG;IACG,MAAM,CACV,cAAc,EAAE,MAAM,EACtB,KAAK,EAAE,+BAA+B,GACrC,OAAO,CAAC,oBAAoB,CAAC;IAQhC;;;;OAIG;IACG,KAAK,CAAC,cAAc,EAAE,MAAM,EAAE,IAAI,EAAE,MAAM,GAAG,OAAO,CAAC,mBAAmB,CAAC;CAOhF;AAED,cAAM,iBAAiB;IACT,OAAO,CAAC,MAAM;gBAAN,MAAM,EAAE,cAAc;IAE1C;;;;OAIG;IACG,IAAI,CAAC,OAAO,CAAC,EAAE,mBAAmB,GAAG,OAAO,CAAC,kBAAkB,CAAC;IAWtE;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package/dist/client.js

@@ -9,6 +9,7 @@ export class HelmdeskClient {
     team;
     webhooks;
     feedback;
+    customers;
     constructor(options) {
         if (!options.apiKey)
             throw new Error('apiKey is required');
@@ -21,6 +22,7 @@ export class HelmdeskClient {
         this.team = new TeamResource(this);
         this.webhooks = new WebhooksResource(this);
         this.feedback = new FeedbackResource(this);
+        this.customers = new CustomersResource(this);
     }
     /** Make a JSON API request. Used internally by resource classes. */
     async request(method, path, options) {
@@ -390,6 +392,59 @@ class FeedbackConversationsResource {
         return this.client.request('POST', `/feedback/conversations/${conversationId}/messages`, { body: { body } });
     }
 }
+class CustomersResource {
+    client;
+    constructor(client) {
+        this.client = client;
+    }
+    /**
+     * List customers, most recently seen first. `search` matches email, name,
+     * or company; `externalId` is an exact match on your app's id for the
+     * customer. Requires the `customers:read` scope.
+     */
+    async list(filters) {
+        return this.client.request('GET', '/customers', {
+            params: {
+                search: filters?.search,
+                externalId: filters?.externalId,
+                page: filters?.page?.toString(),
+                limit: filters?.limit?.toString(),
+            },
+        });
+    }
+    /**
+     * Get a customer including their interaction history — tickets and feedback
+     * conversations joined by email, recent-first, capped at 50 each.
+     * Requires the `customers:read` scope.
+     */
+    async get(customerId) {
+        return this.client.request('GET', `/customers/${customerId}`);
+    }
+    /**
+     * Create a customer explicitly (customers are also created automatically
+     * from tickets and feedback). Returns 409 when the email already exists in
+     * this environment. Requires the `customers:write` scope.
+     */
+    async create(input) {
+        return this.client.request('POST', '/customers', { body: input });
+    }
+    /**
+     * Partially update a customer. Email is immutable (it's the join key back
+     * to tickets and feedback); pass `null` to clear a field. Requires the
+     * `customers:write` scope.
+     */
+    async update(customerId, input) {
+        return this.client.request('PATCH', `/customers/${customerId}`, { body: input });
+    }
+    /**
+     * Delete a customer. Tickets and feedback conversations are untouched —
+     * linkage is by email, not foreign key — and a new interaction simply
+     * re-creates the row. Requires the `customers:write` scope.
+     */
+    async delete(customerId) {
+        return this.client.request('DELETE', `/customers/${customerId}`);
+    }
+}
 class FeedbackRequestsResource {
     client;
     constructor(client) {
@@ -397,7 +452,8 @@ class FeedbackRequestsResource {
     }
     /**
      * List feedback requests, newest first. `status` accepts a comma-separated
-     * list (`sent`, `opened`, `responded`). Requires the `feedback:read` scope.
+     * list (`created`, `sent`, `opened`, `responded`). Link-channel rows include
+     * `respondUrl`. Requires the `feedback:read` scope.
      */
     async list(filters) {
         return this.client.request('GET', '/feedback/requests', {
@@ -413,9 +469,13 @@ class FeedbackRequestsResource {
         });
     }
     /**
-     * Create a feedback request and send the built-in branded email asking the
-     * customer to respond. With an `sk_sandbox_` key the email is captured, not
-     * delivered. Requires the `feedback:write` scope.
+     * Create a feedback request. With the default `channel: 'email'` Helmdesk
+     * sends the built-in branded email asking the customer to respond (with an
+     * `sk_sandbox_` key the email is captured, not delivered). With
+     * `channel: 'link'` no email is sent — the returned request carries
+     * `respondUrl` for you to deliver yourself (e.g. inside your own coupon
+     * email); the funnel still tracks opened/responded. Requires the
+     * `feedback:write` scope.
      */
     async create(input) {
         return this.client.request('POST', '/feedback/requests', { body: input });

package/dist/client.js.map

@@ -1 +1 @@
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package/dist/index.d.ts

@@ -6,6 +6,7 @@ export type { ArticleSearchResult, ArticleSearchFilters, Article, ArticleDetail,
 export type { TeamMember, TeamMemberListResult } from './types/team.js';
 export type { WebhookEventType, Webhook, WebhookListResult, CreateWebhookInput, CreateWebhookResult, DeleteWebhookResult, } from './types/webhooks.js';
 export type { LogLevel, LogIssueStatus, LogEventInput, WriteLogsResult, LogEvent, LogListFilters, LogListResult, LogIssue, LogIssueListFilters, LogIssueListResult, } from './types/logs.js';
-export type { FeedbackConversationStatus, FeedbackConversationSource, FeedbackRequestStatus, FeedbackSenderType, FeedbackConversation, FeedbackConversationDetail, FeedbackConversationListFilters, FeedbackConversationListResult, CreateFeedbackConversationInput, CreateFeedbackConversationResult, UpdateFeedbackConversationInput, FeedbackAttachment, FeedbackMessage, FeedbackReplyResult, FeedbackRequest, FeedbackRequestListFilters, FeedbackRequestListResult, CreateFeedbackRequestInput, } from './types/feedback.js';
+export type { FeedbackConversationStatus, FeedbackConversationSource, FeedbackRequestStatus, FeedbackRequestChannel, FeedbackSenderType, FeedbackConversation, FeedbackConversationDetail, FeedbackConversationListFilters, FeedbackConversationListResult, CreateFeedbackConversationInput, CreateFeedbackConversationResult, UpdateFeedbackConversationInput, FeedbackAttachment, FeedbackMessage, FeedbackReplyResult, FeedbackRequest, FeedbackRequestListFilters, FeedbackRequestListResult, CreateFeedbackRequestInput, } from './types/feedback.js';
+export type { Customer, CustomerDetail, CustomerHistory, CustomerHistoryTicket, CustomerHistoryConversation, CustomerListFilters, CustomerListResult, CreateCustomerInput, UpdateCustomerInput, DeleteCustomerResult, } from './types/customers.js';
 export type { HelmdeskError } from './types/errors.js';
 //# sourceMappingURL=index.d.ts.map

package/dist/index.d.ts.map

@@ -1 +1 @@
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package/dist/types/customers.d.ts

@@ -0,0 +1,86 @@
+export interface Customer {
+    id: string;
+    email: string;
+    name: string | null;
+    company: string | null;
+    /** The customer's id in YOUR app (your user id, etc.). */
+    externalId: string | null;
+    /** Staff-only note — never shown to the customer. */
+    internalNote: string | null;
+    metadata: Record<string, unknown> | null;
+    environment: string;
+    /** Bumped whenever the customer interacts (ticket, feedback, …). */
+    lastSeenAt: string;
+    createdAt: string;
+    updatedAt: string;
+}
+/** A ticket summary in a customer's interaction history. */
+export interface CustomerHistoryTicket {
+    id: string;
+    number: number;
+    subject: string;
+    status: string;
+    createdAt: string;
+}
+/** A feedback-conversation summary in a customer's interaction history. */
+export interface CustomerHistoryConversation {
+    id: string;
+    title: string;
+    rating: number | null;
+    status: string;
+    createdAt: string;
+}
+/**
+ * The customer's interaction history, joined by email — tickets and feedback
+ * conversations, recent-first, capped at 50 each.
+ */
+export interface CustomerHistory {
+    tickets: CustomerHistoryTicket[];
+    feedbackConversations: CustomerHistoryConversation[];
+}
+/** `customers.get()` always includes the interaction history. */
+export interface CustomerDetail extends Customer {
+    history: CustomerHistory;
+}
+export interface CustomerListFilters {
+    /** Substring match on email, name, or company. */
+    search?: string;
+    /** Exact match on your app's id for the customer. */
+    externalId?: string;
+    page?: number;
+    limit?: number;
+}
+export interface CustomerListResult {
+    customers: Customer[];
+    total: number;
+    page: number;
+    limit: number;
+}
+export interface CreateCustomerInput {
+    email: string;
+    name?: string;
+    company?: string;
+    /** The customer's id in YOUR app (max 200 chars). */
+    externalId?: string;
+    /** Staff-only note (max 5000 chars) — never shown to the customer. */
+    internalNote?: string;
+    /** Arbitrary JSON, at most 8 KB serialized. */
+    metadata?: Record<string, unknown>;
+}
+/**
+ * Partial update. Email is deliberately immutable through the API — it is the
+ * join key back to tickets and feedback conversations. Pass `null` to clear a
+ * field.
+ */
+export interface UpdateCustomerInput {
+    name?: string | null;
+    company?: string | null;
+    externalId?: string | null;
+    internalNote?: string | null;
+    metadata?: Record<string, unknown> | null;
+}
+export interface DeleteCustomerResult {
+    deleted: boolean;
+    id: string;
+}
+//# sourceMappingURL=customers.d.ts.map

package/dist/types/customers.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/customers.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=customers.js.map

package/dist/types/customers.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"customers.js","sourceRoot":"","sources":["../../src/types/customers.ts"],"names":[],"mappings":""}

package/dist/types/feedback.d.ts

@@ -1,6 +1,12 @@
 export type FeedbackConversationStatus = 'open' | 'closed';
 export type FeedbackConversationSource = 'request' | 'api' | 'widget' | 'dashboard';
-export type FeedbackRequestStatus = 'sent' | 'opened' | 'responded';
+export type FeedbackRequestStatus = 'created' | 'sent' | 'opened' | 'responded';
+/**
+ * How the respond link reaches the customer: 'email' — Helmdesk sends the
+ * built-in branded email; 'link' — the request just mints the respond URL and
+ * you deliver it yourself (e.g. inside your own coupon email).
+ */
+export type FeedbackRequestChannel = 'email' | 'link';
 export type FeedbackSenderType = 'customer' | 'staff' | 'api';
 export interface FeedbackConversation {
     id: string;
@@ -92,6 +98,14 @@ export interface FeedbackRequest {
     customerEmail: string;
     customerName: string | null;
     status: FeedbackRequestStatus;
+    channel: FeedbackRequestChannel;
+    /** Staff-only note, never shown to the customer. */
+    internalNote: string | null;
+    /**
+     * Public respond URL — present on link-channel requests only. Embed it in
+     * your own email or message; the funnel still tracks opened/responded.
+     */
+    respondUrl?: string;
     /** Attachments included with the request email (null when none). */
     attachments: FeedbackAttachment[] | null;
     /** Dashboard user who sent it (null when created via API). */
@@ -122,5 +136,12 @@ export interface CreateFeedbackRequestInput {
     message: string;
     customerEmail: string;
     customerName?: string;
+    /**
+     * 'email' (default) sends the built-in branded email; 'link' skips the
+     * email and returns `respondUrl` for you to deliver yourself.
+     */
+    channel?: FeedbackRequestChannel;
+    /** Staff-only note, never shown to the customer (max 2000 characters). */
+    internalNote?: string;
 }
 //# sourceMappingURL=feedback.d.ts.map

package/dist/types/feedback.d.ts.map

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package/dist/types/webhooks.d.ts

@@ -1,4 +1,4 @@
-export type WebhookEventType = 'ticket.created' | 'ticket.resolved' | 'message.received' | 'feedback.submitted' | 'email.bounced';
+export type WebhookEventType = 'ticket.created' | 'ticket.resolved' | 'message.received' | 'feedback.submitted' | 'email.bounced' | 'customer.created' | 'customer.updated';
 export interface Webhook {
     id: string;
     url: string;

package/dist/types/webhooks.d.ts.map

@@ -1 +1 @@
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package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@helmdesk/sdk",
-  "version": "0.8.0",
+  "version": "0.9.0",
   "description": "Official Node.js SDK for the Helmdesk API",
   "type": "module",
   "main": "./dist/index.js",