@helmdesk/sdk 0.8.0 → 0.10.0

package/README.md

@@ -286,6 +286,68 @@ const conversation = await helmdesk.feedback.conversations.create({
 });
 ```
 
+### Customers
+
+A directory of everyone who has interacted with your project — built automatically from tickets and feedback, and manageable explicitly via the API. Requires the `customers:read` / `customers:write` scopes.
+
+**Look up a customer from your own app**
+
+Set `externalId` to your app's user id once, then resolve users to Helmdesk customers without knowing their email.
+
+```ts
+// Enrich (or pre-create) the customer record from your app
+const customer = await helmdesk.customers.create({
+  email: "jane@example.com",
+  name: "Jane Doe",
+  company: "Acme",
+  externalId: "user_42",            // YOUR app's id for this user
+  internalNote: "Beta cohort",      // staff-only, never shown to the customer
+  metadata: { plan: "pro" },
+});
+
+// Later, from your app: who is user_42 in Helmdesk?
+const { customers } = await helmdesk.customers.list({ externalId: "user_42" });
+```
+
+`create` throws a `409 conflict` if the email already exists in the environment — customers are unique per project + environment + email.
+
+**Get a customer with their full history**
+
+`get` includes the customer's interaction history (tickets and feedback conversations, joined by email, recent-first, capped at 50 each) — everything you need for a "who is this person?" view.
+
+```ts
+const detail = await helmdesk.customers.get(customer.id);
+// detail.history.tickets[0] -> { id, number, subject, status, createdAt }
+// detail.history.feedbackConversations[0] -> { id, title, rating, status, createdAt }
+```
+
+**Update and delete**
+
+Email is immutable (it is the join key back to tickets and feedback). Pass `null` to clear a field.
+
+```ts
+await helmdesk.customers.update(customer.id, {
+  company: "Acme Corp",
+  internalNote: "Churn risk — pricing complaint in March",
+  metadata: null, // clears
+});
+
+await helmdesk.customers.delete(customer.id);
+// Tickets/feedback are untouched; a new interaction re-creates the customer.
+```
+
+**Search the directory**
+
+```ts
+const { customers, total } = await helmdesk.customers.list({
+  search: "acme", // matches email, name, or company
+  page: 1,
+  limit: 25,
+});
+```
+
+The `customer.created` and `customer.updated` webhook events fire when customers are created (explicitly or automatically from an interaction) or updated.
+
 ## Error Handling
 
 All API errors throw a `HelmdeskError` with structured fields for programmatic handling.
@@ -349,6 +411,40 @@ await helmdesk.emails.templates.import(
 );
 ```
 
+**Wrapping a template in a layout**
+
+A layout is the branded shell (header, footer, styling) that a template body is
+injected into via `{{{content}}}`. Import the layout first, then reference its
+key — the layout has to exist before the template that points at it.
+
+```ts
+// 1. The shell
+await helmdesk.emails.templates.import(
+  '<div class="wrap"><img src="{{brandLogoUrl}}">{{{content}}}</div>',
+  "branded.hbs",
+  { type: "layout" }
+);
+
+// 2. A template that uses it
+const result = await helmdesk.emails.templates.import(
+  "<h1>Welcome, {{name}}</h1>",
+  "welcome.hbs",
+  { type: "template", subject: "Welcome!", layout: "branded" }
+);
+
+result.layoutLinked; // true — sends will be wrapped
+result.warnings; // [] — non-empty if the layout could not be resolved
+```
+
+The layout can also be declared in the file itself with a
+`{{!-- layout: branded --}}` comment; the `layout` option wins if both are given.
+Either way the import **links** the template to the layout, so it shows up in the
+dashboard's Layout dropdown and is applied on every send.
+
+> If `layoutLinked` comes back `false`, the layout key did not resolve (usually
+> because it has not been imported yet). The template is still saved, but emails
+> render unwrapped until you import the layout and re-import the template.
+
 Import options:
 
 | Option | Type | Description |
@@ -358,6 +454,7 @@ Import options:
 | `key` | `string` | Override the template key. Defaults to the filename without `.hbs`. |
 | `name` | `string` | Override the display name. |
 | `subject` | `string` | Subject line. Can also be set via a `{{!-- subject: ... --}}` comment in the template. |
+| `layout` | `string` | Key of an existing layout to wrap the template in. Overrides a `{{!-- layout: ... --}}` comment. Omit to keep the current layout; pass `''` or `'none'` to remove it. Templates only. |
 
 ## Runtime Support
 

package/dist/client.d.ts

@@ -5,6 +5,7 @@ import type { TeamMemberListResult } from './types/team.js';
 import type { WebhookListResult, CreateWebhookInput, CreateWebhookResult, DeleteWebhookResult } from './types/webhooks.js';
 import type { LogEventInput, WriteLogsResult, LogListFilters, LogListResult, LogIssueListFilters, LogIssueListResult } from './types/logs.js';
 import type { FeedbackConversation, FeedbackConversationDetail, FeedbackConversationListFilters, FeedbackConversationListResult, CreateFeedbackConversationInput, CreateFeedbackConversationResult, UpdateFeedbackConversationInput, FeedbackReplyResult, FeedbackRequest, FeedbackRequestListFilters, FeedbackRequestListResult, CreateFeedbackRequestInput } from './types/feedback.js';
+import type { Customer, CustomerDetail, CustomerListFilters, CustomerListResult, CreateCustomerInput, UpdateCustomerInput, DeleteCustomerResult } from './types/customers.js';
 export interface HelmdeskClientOptions {
     apiKey: string;
     baseUrl?: string;
@@ -19,6 +20,7 @@ export declare class HelmdeskClient {
     readonly team: TeamResource;
     readonly webhooks: WebhooksResource;
     readonly feedback: FeedbackResource;
+    readonly customers: CustomersResource;
     constructor(options: HelmdeskClientOptions);
     /** Make a JSON API request. Used internally by resource classes. */
     request<T>(method: string, path: string, options?: {
@@ -96,14 +98,25 @@ declare class TemplatesResource {
      */
     list(): Promise<TemplateListResult>;
     /**
-     * Import a .hbs file as a template, layout, or partial.
+     * Import a .hbs file as a template, layout, or partial. Re-importing an
+     * existing key updates it in place (templates get a new version).
+     *
+     * To wrap a template in a layout, import the layout first, then reference it
+     * with `layout` (or a `{{!-- layout: key --}}` comment in the body). Check
+     * `layoutLinked` on the result — if it is `false`, the layout did not resolve
+     * and the email will render unwrapped.
      *
      * @example
-     * // Import to project
-     * await client.emails.templates.import(fileContent, 'welcome.hbs', {
+     * // 1. Import the layout
+     * await client.emails.templates.import(layoutHtml, 'branded.hbs', { type: 'layout' })
+     *
+     * // 2. Import a template wrapped in it
+     * const result = await client.emails.templates.import(fileContent, 'welcome.hbs', {
      *   type: 'template',
      *   subject: 'Welcome to {{brandName}}!',
+     *   layout: 'branded',
      * })
+     * if (!result.layoutLinked) console.warn(result.warnings)
      *
      * // Import to account (shared across all projects)
      * await client.emails.templates.import(fileContent, 'footer.hbs', {
@@ -182,18 +195,57 @@ declare class FeedbackConversationsResource {
      */
     reply(conversationId: string, body: string): Promise<FeedbackReplyResult>;
 }
+declare class CustomersResource {
+    private client;
+    constructor(client: HelmdeskClient);
+    /**
+     * List customers, most recently seen first. `search` matches email, name,
+     * or company; `externalId` is an exact match on your app's id for the
+     * customer. Requires the `customers:read` scope.
+     */
+    list(filters?: CustomerListFilters): Promise<CustomerListResult>;
+    /**
+     * Get a customer including their interaction history — tickets and feedback
+     * conversations joined by email, recent-first, capped at 50 each.
+     * Requires the `customers:read` scope.
+     */
+    get(customerId: string): Promise<CustomerDetail>;
+    /**
+     * Create a customer explicitly (customers are also created automatically
+     * from tickets and feedback). Returns 409 when the email already exists in
+     * this environment. Requires the `customers:write` scope.
+     */
+    create(input: CreateCustomerInput): Promise<Customer>;
+    /**
+     * Partially update a customer. Email is immutable (it's the join key back
+     * to tickets and feedback); pass `null` to clear a field. Requires the
+     * `customers:write` scope.
+     */
+    update(customerId: string, input: UpdateCustomerInput): Promise<Customer>;
+    /**
+     * Delete a customer. Tickets and feedback conversations are untouched —
+     * linkage is by email, not foreign key — and a new interaction simply
+     * re-creates the row. Requires the `customers:write` scope.
+     */
+    delete(customerId: string): Promise<DeleteCustomerResult>;
+}
 declare class FeedbackRequestsResource {
     private client;
     constructor(client: HelmdeskClient);
     /**
      * List feedback requests, newest first. `status` accepts a comma-separated
-     * list (`sent`, `opened`, `responded`). Requires the `feedback:read` scope.
+     * list (`created`, `sent`, `opened`, `responded`). Link-channel rows include
+     * `respondUrl`. Requires the `feedback:read` scope.
      */
     list(filters?: FeedbackRequestListFilters): Promise<FeedbackRequestListResult>;
     /**
-     * Create a feedback request and send the built-in branded email asking the
-     * customer to respond. With an `sk_sandbox_` key the email is captured, not
-     * delivered. Requires the `feedback:write` scope.
+     * Create a feedback request. With the default `channel: 'email'` Helmdesk
+     * sends the built-in branded email asking the customer to respond (with an
+     * `sk_sandbox_` key the email is captured, not delivered). With
+     * `channel: 'link'` no email is sent — the returned request carries
+     * `respondUrl` for you to deliver yourself (e.g. inside your own coupon
+     * email); the funnel still tracks opened/responded. Requires the
+     * `feedback:write` scope.
      */
     create(input: CreateFeedbackRequestInput): Promise<FeedbackRequest>;
     /** Get a single feedback request by id. Requires the `feedback:read` scope. */

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package/dist/client.js

@@ -9,6 +9,7 @@ export class HelmdeskClient {
     team;
     webhooks;
     feedback;
+    customers;
     constructor(options) {
         if (!options.apiKey)
             throw new Error('apiKey is required');
@@ -21,6 +22,7 @@ export class HelmdeskClient {
         this.team = new TeamResource(this);
         this.webhooks = new WebhooksResource(this);
         this.feedback = new FeedbackResource(this);
+        this.customers = new CustomersResource(this);
     }
     /** Make a JSON API request. Used internally by resource classes. */
     async request(method, path, options) {
@@ -209,14 +211,25 @@ class TemplatesResource {
         return this.client.request('GET', '/email-templates');
     }
     /**
-     * Import a .hbs file as a template, layout, or partial.
+     * Import a .hbs file as a template, layout, or partial. Re-importing an
+     * existing key updates it in place (templates get a new version).
+     *
+     * To wrap a template in a layout, import the layout first, then reference it
+     * with `layout` (or a `{{!-- layout: key --}}` comment in the body). Check
+     * `layoutLinked` on the result — if it is `false`, the layout did not resolve
+     * and the email will render unwrapped.
      *
      * @example
-     * // Import to project
-     * await client.emails.templates.import(fileContent, 'welcome.hbs', {
+     * // 1. Import the layout
+     * await client.emails.templates.import(layoutHtml, 'branded.hbs', { type: 'layout' })
+     *
+     * // 2. Import a template wrapped in it
+     * const result = await client.emails.templates.import(fileContent, 'welcome.hbs', {
      *   type: 'template',
      *   subject: 'Welcome to {{brandName}}!',
+     *   layout: 'branded',
      * })
+     * if (!result.layoutLinked) console.warn(result.warnings)
      *
      * // Import to account (shared across all projects)
      * await client.emails.templates.import(fileContent, 'footer.hbs', {
@@ -240,6 +253,10 @@ class TemplatesResource {
             formData.append('name', options.name);
         if (options?.subject)
             formData.append('subject', options.subject);
+        // Sent even when empty — an empty `layout` field means "detach", while an
+        // absent one means "leave the current layout alone".
+        if (options?.layout !== undefined)
+            formData.append('layout', options.layout);
         const path = options?.scope === 'account'
             ? '/account/email-templates/import'
             : '/email-templates/import';
@@ -390,6 +407,59 @@ class FeedbackConversationsResource {
         return this.client.request('POST', `/feedback/conversations/${conversationId}/messages`, { body: { body } });
     }
 }
+class CustomersResource {
+    client;
+    constructor(client) {
+        this.client = client;
+    }
+    /**
+     * List customers, most recently seen first. `search` matches email, name,
+     * or company; `externalId` is an exact match on your app's id for the
+     * customer. Requires the `customers:read` scope.
+     */
+    async list(filters) {
+        return this.client.request('GET', '/customers', {
+            params: {
+                search: filters?.search,
+                externalId: filters?.externalId,
+                page: filters?.page?.toString(),
+                limit: filters?.limit?.toString(),
+            },
+        });
+    }
+    /**
+     * Get a customer including their interaction history — tickets and feedback
+     * conversations joined by email, recent-first, capped at 50 each.
+     * Requires the `customers:read` scope.
+     */
+    async get(customerId) {
+        return this.client.request('GET', `/customers/${customerId}`);
+    }
+    /**
+     * Create a customer explicitly (customers are also created automatically
+     * from tickets and feedback). Returns 409 when the email already exists in
+     * this environment. Requires the `customers:write` scope.
+     */
+    async create(input) {
+        return this.client.request('POST', '/customers', { body: input });
+    }
+    /**
+     * Partially update a customer. Email is immutable (it's the join key back
+     * to tickets and feedback); pass `null` to clear a field. Requires the
+     * `customers:write` scope.
+     */
+    async update(customerId, input) {
+        return this.client.request('PATCH', `/customers/${customerId}`, { body: input });
+    }
+    /**
+     * Delete a customer. Tickets and feedback conversations are untouched —
+     * linkage is by email, not foreign key — and a new interaction simply
+     * re-creates the row. Requires the `customers:write` scope.
+     */
+    async delete(customerId) {
+        return this.client.request('DELETE', `/customers/${customerId}`);
+    }
+}
 class FeedbackRequestsResource {
     client;
     constructor(client) {
@@ -397,7 +467,8 @@ class FeedbackRequestsResource {
     }
     /**
      * List feedback requests, newest first. `status` accepts a comma-separated
-     * list (`sent`, `opened`, `responded`). Requires the `feedback:read` scope.
+     * list (`created`, `sent`, `opened`, `responded`). Link-channel rows include
+     * `respondUrl`. Requires the `feedback:read` scope.
      */
     async list(filters) {
         return this.client.request('GET', '/feedback/requests', {
@@ -413,9 +484,13 @@ class FeedbackRequestsResource {
         });
     }
     /**
-     * Create a feedback request and send the built-in branded email asking the
-     * customer to respond. With an `sk_sandbox_` key the email is captured, not
-     * delivered. Requires the `feedback:write` scope.
+     * Create a feedback request. With the default `channel: 'email'` Helmdesk
+     * sends the built-in branded email asking the customer to respond (with an
+     * `sk_sandbox_` key the email is captured, not delivered). With
+     * `channel: 'link'` no email is sent — the returned request carries
+     * `respondUrl` for you to deliver yourself (e.g. inside your own coupon
+     * email); the funnel still tracks opened/responded. Requires the
+     * `feedback:write` scope.
      */
     async create(input) {
         return this.client.request('POST', '/feedback/requests', { body: input });

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package/dist/index.d.ts

@@ -1,11 +1,12 @@
 export { HelmdeskClient } from './client.js';
 export type { HelmdeskClientOptions } from './client.js';
 export type { Ticket, TicketDetail, TicketMessage, TicketListResult, TicketListFilters, TicketTagsResult, CreateTicketInput, UpdateTicketInput, CreateMessageInput, } from './types/tickets.js';
-export type { SendEmailInput, SendEmailResult, BatchEmailInput, BatchEmailResult, SendEmailBatchInput, SendEmailBatchResult, PreviewEmailInput, PreviewEmailResult, TemplateSchema, TemplateVariable, TemplateListItem, TemplateListResult, ImportOptions, ImportResult, } from './types/emails.js';
+export type { SendEmailInput, SendEmailResult, BatchEmailInput, BatchEmailResult, SendEmailBatchInput, SendEmailBatchResult, PreviewEmailInput, PreviewEmailResult, TemplateSchema, TemplateListItem, TemplateListResult, ImportOptions, ImportResult, } from './types/emails.js';
 export type { ArticleSearchResult, ArticleSearchFilters, Article, ArticleDetail, CreateArticleInput, UpdateArticleInput, ArticleCategory, ArticleCategoryListResult, } from './types/articles.js';
 export type { TeamMember, TeamMemberListResult } from './types/team.js';
 export type { WebhookEventType, Webhook, WebhookListResult, CreateWebhookInput, CreateWebhookResult, DeleteWebhookResult, } from './types/webhooks.js';
 export type { LogLevel, LogIssueStatus, LogEventInput, WriteLogsResult, LogEvent, LogListFilters, LogListResult, LogIssue, LogIssueListFilters, LogIssueListResult, } from './types/logs.js';
-export type { FeedbackConversationStatus, FeedbackConversationSource, FeedbackRequestStatus, FeedbackSenderType, FeedbackConversation, FeedbackConversationDetail, FeedbackConversationListFilters, FeedbackConversationListResult, CreateFeedbackConversationInput, CreateFeedbackConversationResult, UpdateFeedbackConversationInput, FeedbackAttachment, FeedbackMessage, FeedbackReplyResult, FeedbackRequest, FeedbackRequestListFilters, FeedbackRequestListResult, CreateFeedbackRequestInput, } from './types/feedback.js';
+export type { FeedbackConversationStatus, FeedbackConversationSource, FeedbackRequestStatus, FeedbackRequestChannel, FeedbackSenderType, FeedbackConversation, FeedbackConversationDetail, FeedbackConversationListFilters, FeedbackConversationListResult, CreateFeedbackConversationInput, CreateFeedbackConversationResult, UpdateFeedbackConversationInput, FeedbackAttachment, FeedbackMessage, FeedbackReplyResult, FeedbackRequest, FeedbackRequestListFilters, FeedbackRequestListResult, CreateFeedbackRequestInput, } from './types/feedback.js';
+export type { Customer, CustomerDetail, CustomerHistory, CustomerHistoryTicket, CustomerHistoryConversation, CustomerListFilters, CustomerListResult, CreateCustomerInput, UpdateCustomerInput, DeleteCustomerResult, } from './types/customers.js';
 export type { HelmdeskError } from './types/errors.js';
 //# sourceMappingURL=index.d.ts.map

package/dist/index.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../src/index.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,cAAc,EAAE,MAAM,aAAa,CAAA;AAC5C,YAAY,EAAE,qBAAqB,EAAE,MAAM,aAAa,CAAA;AACxD,YAAY,EACV,MAAM,EACN,YAAY,EACZ,aAAa,EACb,gBAAgB,EAChB,iBAAiB,EACjB,gBAAgB,EAChB,iBAAiB,EACjB,iBAAiB,EACjB,kBAAkB,GACnB,MAAM,oBAAoB,CAAA;AAC3B,YAAY,EACV,cAAc,EACd,eAAe,EACf,eAAe,EACf,gBAAgB,EAChB,mBAAmB,EACnB,oBAAoB,EACpB,iBAAiB,EACjB,kBAAkB,EAClB,cAAc,EACd,gBAAgB,EAChB,kBAAkB,EAClB,aAAa,EACb,YAAY,GACb,MAAM,mBAAmB,CAAA;AAC1B,YAAY,EACV,mBAAmB,EACnB,oBAAoB,EACpB,OAAO,EACP,aAAa,EACb,kBAAkB,EAClB,kBAAkB,EAClB,eAAe,EACf,yBAAyB,GAC1B,MAAM,qBAAqB,CAAA;AAC5B,YAAY,EAAE,UAAU,EAAE,oBAAoB,EAAE,MAAM,iBAAiB,CAAA;AACvE,YAAY,EACV,gBAAgB,EAChB,OAAO,EACP,iBAAiB,EACjB,kBAAkB,EAClB,mBAAmB,EACnB,mBAAmB,GACpB,MAAM,qBAAqB,CAAA;AAC5B,YAAY,EACV,QAAQ,EACR,cAAc,EACd,aAAa,EACb,eAAe,EACf,QAAQ,EACR,cAAc,EACd,aAAa,EACb,QAAQ,EACR,mBAAmB,EACnB,kBAAkB,GACnB,MAAM,iBAAiB,CAAA;AACxB,YAAY,EACV,0BAA0B,EAC1B,0BAA0B,EAC1B,qBAAqB,EACrB,sBAAsB,EACtB,kBAAkB,EAClB,oBAAoB,EACpB,0BAA0B,EAC1B,+BAA+B,EAC/B,8BAA8B,EAC9B,+BAA+B,EAC/B,gCAAgC,EAChC,+BAA+B,EAC/B,kBAAkB,EAClB,eAAe,EACf,mBAAmB,EACnB,eAAe,EACf,0BAA0B,EAC1B,yBAAyB,EACzB,0BAA0B,GAC3B,MAAM,qBAAqB,CAAA;AAC5B,YAAY,EACV,QAAQ,EACR,cAAc,EACd,eAAe,EACf,qBAAqB,EACrB,2BAA2B,EAC3B,mBAAmB,EACnB,kBAAkB,EAClB,mBAAmB,EACnB,mBAAmB,EACnB,oBAAoB,GACrB,MAAM,sBAAsB,CAAA;AAC7B,YAAY,EAAE,aAAa,EAAE,MAAM,mBAAmB,CAAA"}

package/dist/types/customers.d.ts

@@ -0,0 +1,86 @@
+export interface Customer {
+    id: string;
+    email: string;
+    name: string | null;
+    company: string | null;
+    /** The customer's id in YOUR app (your user id, etc.). */
+    externalId: string | null;
+    /** Staff-only note — never shown to the customer. */
+    internalNote: string | null;
+    metadata: Record<string, unknown> | null;
+    environment: string;
+    /** Bumped whenever the customer interacts (ticket, feedback, …). */
+    lastSeenAt: string;
+    createdAt: string;
+    updatedAt: string;
+}
+/** A ticket summary in a customer's interaction history. */
+export interface CustomerHistoryTicket {
+    id: string;
+    number: number;
+    subject: string;
+    status: string;
+    createdAt: string;
+}
+/** A feedback-conversation summary in a customer's interaction history. */
+export interface CustomerHistoryConversation {
+    id: string;
+    title: string;
+    rating: number | null;
+    status: string;
+    createdAt: string;
+}
+/**
+ * The customer's interaction history, joined by email — tickets and feedback
+ * conversations, recent-first, capped at 50 each.
+ */
+export interface CustomerHistory {
+    tickets: CustomerHistoryTicket[];
+    feedbackConversations: CustomerHistoryConversation[];
+}
+/** `customers.get()` always includes the interaction history. */
+export interface CustomerDetail extends Customer {
+    history: CustomerHistory;
+}
+export interface CustomerListFilters {
+    /** Substring match on email, name, or company. */
+    search?: string;
+    /** Exact match on your app's id for the customer. */
+    externalId?: string;
+    page?: number;
+    limit?: number;
+}
+export interface CustomerListResult {
+    customers: Customer[];
+    total: number;
+    page: number;
+    limit: number;
+}
+export interface CreateCustomerInput {
+    email: string;
+    name?: string;
+    company?: string;
+    /** The customer's id in YOUR app (max 200 chars). */
+    externalId?: string;
+    /** Staff-only note (max 5000 chars) — never shown to the customer. */
+    internalNote?: string;
+    /** Arbitrary JSON, at most 8 KB serialized. */
+    metadata?: Record<string, unknown>;
+}
+/**
+ * Partial update. Email is deliberately immutable through the API — it is the
+ * join key back to tickets and feedback conversations. Pass `null` to clear a
+ * field.
+ */
+export interface UpdateCustomerInput {
+    name?: string | null;
+    company?: string | null;
+    externalId?: string | null;
+    internalNote?: string | null;
+    metadata?: Record<string, unknown> | null;
+}
+export interface DeleteCustomerResult {
+    deleted: boolean;
+    id: string;
+}
+//# sourceMappingURL=customers.d.ts.map

package/dist/types/customers.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"customers.d.ts","sourceRoot":"","sources":["../../src/types/customers.ts"],"names":[],"mappings":"AAAA,MAAM,WAAW,QAAQ;IACvB,EAAE,EAAE,MAAM,CAAA;IACV,KAAK,EAAE,MAAM,CAAA;IACb,IAAI,EAAE,MAAM,GAAG,IAAI,CAAA;IACnB,OAAO,EAAE,MAAM,GAAG,IAAI,CAAA;IACtB,0DAA0D;IAC1D,UAAU,EAAE,MAAM,GAAG,IAAI,CAAA;IACzB,qDAAqD;IACrD,YAAY,EAAE,MAAM,GAAG,IAAI,CAAA;IAC3B,QAAQ,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,GAAG,IAAI,CAAA;IACxC,WAAW,EAAE,MAAM,CAAA;IACnB,oEAAoE;IACpE,UAAU,EAAE,MAAM,CAAA;IAClB,SAAS,EAAE,MAAM,CAAA;IACjB,SAAS,EAAE,MAAM,CAAA;CAClB;AAED,4DAA4D;AAC5D,MAAM,WAAW,qBAAqB;IACpC,EAAE,EAAE,MAAM,CAAA;IACV,MAAM,EAAE,MAAM,CAAA;IACd,OAAO,EAAE,MAAM,CAAA;IACf,MAAM,EAAE,MAAM,CAAA;IACd,SAAS,EAAE,MAAM,CAAA;CAClB;AAED,2EAA2E;AAC3E,MAAM,WAAW,2BAA2B;IAC1C,EAAE,EAAE,MAAM,CAAA;IACV,KAAK,EAAE,MAAM,CAAA;IACb,MAAM,EAAE,MAAM,GAAG,IAAI,CAAA;IACrB,MAAM,EAAE,MAAM,CAAA;IACd,SAAS,EAAE,MAAM,CAAA;CAClB;AAED;;;GAGG;AACH,MAAM,WAAW,eAAe;IAC9B,OAAO,EAAE,qBAAqB,EAAE,CAAA;IAChC,qBAAqB,EAAE,2BAA2B,EAAE,CAAA;CACrD;AAED,iEAAiE;AACjE,MAAM,WAAW,cAAe,SAAQ,QAAQ;IAC9C,OAAO,EAAE,eAAe,CAAA;CACzB;AAED,MAAM,WAAW,mBAAmB;IAClC,kDAAkD;IAClD,MAAM,CAAC,EAAE,MAAM,CAAA;IACf,qDAAqD;IACrD,UAAU,CAAC,EAAE,MAAM,CAAA;IACnB,IAAI,CAAC,EAAE,MAAM,CAAA;IACb,KAAK,CAAC,EAAE,MAAM,CAAA;CACf;AAED,MAAM,WAAW,kBAAkB;IACjC,SAAS,EAAE,QAAQ,EAAE,CAAA;IACrB,KAAK,EAAE,MAAM,CAAA;IACb,IAAI,EAAE,MAAM,CAAA;IACZ,KAAK,EAAE,MAAM,CAAA;CACd;AAED,MAAM,WAAW,mBAAmB;IAClC,KAAK,EAAE,MAAM,CAAA;IACb,IAAI,CAAC,EAAE,MAAM,CAAA;IACb,OAAO,CAAC,EAAE,MAAM,CAAA;IAChB,qDAAqD;IACrD,UAAU,CAAC,EAAE,MAAM,CAAA;IACnB,sEAAsE;IACtE,YAAY,CAAC,EAAE,MAAM,CAAA;IACrB,+CAA+C;IAC/C,QAAQ,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAA;CACnC;AAED;;;;GAIG;AACH,MAAM,WAAW,mBAAmB;IAClC,IAAI,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;IACpB,OAAO,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;IACvB,UAAU,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;IAC1B,YAAY,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;IAC5B,QAAQ,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,GAAG,IAAI,CAAA;CAC1C;AAED,MAAM,WAAW,oBAAoB;IACnC,OAAO,EAAE,OAAO,CAAA;IAChB,EAAE,EAAE,MAAM,CAAA;CACX"}

package/dist/types/customers.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=customers.js.map

package/dist/types/customers.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"customers.js","sourceRoot":"","sources":["../../src/types/customers.ts"],"names":[],"mappings":""}

package/dist/types/emails.d.ts

@@ -64,17 +64,17 @@ export interface PreviewEmailResult {
     subject: string;
     html: string;
 }
-export interface TemplateVariable {
-    name: string;
-    type: string;
-    required: boolean;
-    description?: string;
-}
 export interface TemplateSchema {
     key: string;
     name: string;
-    description?: string;
-    variables: TemplateVariable[];
+    /** Subject line of the current version, with variables left unresolved. */
+    subject: string;
+    /**
+     * Names of the variables the template body references. Built-in branding
+     * variables (brandName, brandLogoUrl, supportEmail, …) are excluded — those
+     * are filled in for you at send time.
+     */
+    variables: string[];
 }
 export interface TemplateListItem {
     key: string;
@@ -100,6 +100,17 @@ export interface ImportOptions {
     name?: string;
     /** Subject line for templates. Auto-detected from {{!-- subject: ... --}} comment if not specified. */
     subject?: string;
+    /**
+     * Key of the layout that should wrap this template, overriding any
+     * `{{!-- layout: ... --}}` comment in the body. The layout must already exist
+     * in the same scope and environment — import it first with `type: 'layout'`.
+     *
+     * Omit to keep the template's current layout (or use the body comment on
+     * first import). Pass `''` or `'none'` to explicitly remove the layout.
+     *
+     * Templates only — ignored for `type: 'layout'` and `'partial'`.
+     */
+    layout?: string;
     /** Import to 'account' (shared) or 'project' (default). */
     scope?: 'project' | 'account';
 }
@@ -112,7 +123,17 @@ export interface ImportResult {
     subject?: string;
     variables?: string[];
     referencedPartials?: string[];
+    /** The layout key the template is now stored with, or null if it has none. */
     layoutKey?: string | null;
+    /** Id of the linked layout row. Project templates only; null when unlinked. */
+    layoutId?: string | null;
+    /**
+     * Whether the template will actually render inside a layout. If you asked for
+     * one and this is `false`, check `warnings` — the layout did not resolve and
+     * the email sends unwrapped until you import it and re-import the template.
+     */
+    layoutLinked?: boolean;
+    /** Non-fatal problems: missing partials, unresolved layouts. The import still succeeded. */
     warnings?: string[];
 }
 //# sourceMappingURL=emails.d.ts.map

package/dist/types/emails.d.ts.map

@@ -1 +1 @@
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package/dist/types/feedback.d.ts

@@ -1,6 +1,12 @@
 export type FeedbackConversationStatus = 'open' | 'closed';
 export type FeedbackConversationSource = 'request' | 'api' | 'widget' | 'dashboard';
-export type FeedbackRequestStatus = 'sent' | 'opened' | 'responded';
+export type FeedbackRequestStatus = 'created' | 'sent' | 'opened' | 'responded';
+/**
+ * How the respond link reaches the customer: 'email' — Helmdesk sends the
+ * built-in branded email; 'link' — the request just mints the respond URL and
+ * you deliver it yourself (e.g. inside your own coupon email).
+ */
+export type FeedbackRequestChannel = 'email' | 'link';
 export type FeedbackSenderType = 'customer' | 'staff' | 'api';
 export interface FeedbackConversation {
     id: string;
@@ -92,6 +98,14 @@ export interface FeedbackRequest {
     customerEmail: string;
     customerName: string | null;
     status: FeedbackRequestStatus;
+    channel: FeedbackRequestChannel;
+    /** Staff-only note, never shown to the customer. */
+    internalNote: string | null;
+    /**
+     * Public respond URL — present on link-channel requests only. Embed it in
+     * your own email or message; the funnel still tracks opened/responded.
+     */
+    respondUrl?: string;
     /** Attachments included with the request email (null when none). */
     attachments: FeedbackAttachment[] | null;
     /** Dashboard user who sent it (null when created via API). */
@@ -122,5 +136,12 @@ export interface CreateFeedbackRequestInput {
     message: string;
     customerEmail: string;
     customerName?: string;
+    /**
+     * 'email' (default) sends the built-in branded email; 'link' skips the
+     * email and returns `respondUrl` for you to deliver yourself.
+     */
+    channel?: FeedbackRequestChannel;
+    /** Staff-only note, never shown to the customer (max 2000 characters). */
+    internalNote?: string;
 }
 //# sourceMappingURL=feedback.d.ts.map

package/dist/types/feedback.d.ts.map

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package/dist/types/webhooks.d.ts

@@ -1,4 +1,4 @@
-export type WebhookEventType = 'ticket.created' | 'ticket.resolved' | 'message.received' | 'feedback.submitted' | 'email.bounced';
+export type WebhookEventType = 'ticket.created' | 'ticket.resolved' | 'message.received' | 'feedback.submitted' | 'email.bounced' | 'customer.created' | 'customer.updated';
 export interface Webhook {
     id: string;
     url: string;

package/dist/types/webhooks.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"webhooks.d.ts","sourceRoot":"","sources":["../../src/types/webhooks.ts"],"names":[],"mappings":"AAAA,MAAM,MAAM,gBAAgB,GACxB,gBAAgB,GAChB,iBAAiB,GACjB,kBAAkB,GAClB,oBAAoB,GACpB,eAAe,GACf,kBAAkB,GAClB,kBAAkB,CAAA;AAEtB,MAAM,WAAW,OAAO;IACtB,EAAE,EAAE,MAAM,CAAA;IACV,GAAG,EAAE,MAAM,CAAA;IACX,MAAM,EAAE,gBAAgB,EAAE,CAAA;IAC1B,MAAM,EAAE,OAAO,CAAA;IACf,WAAW,EAAE,OAAO,CAAA;IACpB,SAAS,EAAE,MAAM,CAAA;IACjB,SAAS,EAAE,MAAM,CAAA;CAClB;AAED,MAAM,WAAW,iBAAiB;IAChC,QAAQ,EAAE,OAAO,EAAE,CAAA;CACpB;AAED,MAAM,WAAW,kBAAkB;IACjC,GAAG,EAAE,MAAM,CAAA;IACX,MAAM,EAAE,gBAAgB,EAAE,CAAA;IAC1B,WAAW,CAAC,EAAE,OAAO,CAAA;IACrB,MAAM,CAAC,EAAE,OAAO,CAAA;CACjB;AAED,2DAA2D;AAC3D,MAAM,WAAW,mBAAmB;IAClC,EAAE,EAAE,MAAM,CAAA;IACV,GAAG,EAAE,MAAM,CAAA;IACX,MAAM,EAAE,gBAAgB,EAAE,CAAA;IAC1B,MAAM,EAAE,OAAO,CAAA;IACf,WAAW,EAAE,OAAO,CAAA;IACpB,MAAM,EAAE,MAAM,CAAA;IACd,SAAS,EAAE,MAAM,CAAA;CAClB;AAED,MAAM,WAAW,mBAAmB;IAClC,OAAO,EAAE,OAAO,CAAA;IAChB,EAAE,EAAE,MAAM,CAAA;CACX"}

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@helmdesk/sdk",
-  "version": "0.8.0",
+  "version": "0.10.0",
   "description": "Official Node.js SDK for the Helmdesk API",
   "type": "module",
   "main": "./dist/index.js",