@helmdesk/sdk 0.7.0 → 0.9.0

package/README.md

@@ -229,6 +229,125 @@ const { issues } = await helmdesk.logs.issues({ status: "open" });
 
 Retention is plan-based (Free 3 days, Pro 7, Team 30, Business 90). Sandbox keys write quota-exempt sandbox events retained for 3 days.
 
+### Feedback
+
+Ask customers for feedback and manage the resulting conversations. Requires the `feedback:read` / `feedback:write` scopes.
+
+**Request feedback ("the tickle")**
+
+Creates the request and sends the built-in branded email with a respond link. With an `sk_sandbox_` key the email is captured instead of delivered.
+
+```ts
+const request = await helmdesk.feedback.requests.create({
+  title: "How was onboarding?",
+  message: "You finished setup last week — how did it go?",
+  customerEmail: "jane@example.com",
+  customerName: "Jane",
+});
+// request.status -> 'sent' (later 'opened' / 'responded')
+
+const { requests } = await helmdesk.feedback.requests.list({ status: "sent,opened" });
+const one = await helmdesk.feedback.requests.get(request.id);
+```
+
+**Work with conversations**
+
+`status`, `rating`, and `source` filters accept comma-separated multi values.
+
+```ts
+const { conversations, total } = await helmdesk.feedback.conversations.list({
+  status: "open",
+  rating: "1,2",          // unhappy customers first
+  source: "widget,api",
+  page: 1,
+  limit: 25,
+});
+
+// Full thread, including message attachments
+const detail = await helmdesk.feedback.conversations.get(conversations[0].id);
+
+// Reply as staff — recorded with senderType 'api' and emailed to the customer
+await helmdesk.feedback.conversations.reply(detail.id, "Thanks — fix ships this week.");
+
+// Close it, or adjust the rating (null clears)
+await helmdesk.feedback.conversations.update(detail.id, { status: "closed" });
+```
+
+**Open a conversation programmatically**
+
+The `body` becomes the first customer message; the result includes its `messageId`.
+
+```ts
+const conversation = await helmdesk.feedback.conversations.create({
+  title: "Love the new editor",
+  body: "The markdown editor is great, but code blocks lose highlighting.",
+  customerEmail: "jane@example.com",
+  rating: 4, // optional, 1–5
+});
+```
+
+### Customers
+
+A directory of everyone who has interacted with your project — built automatically from tickets and feedback, and manageable explicitly via the API. Requires the `customers:read` / `customers:write` scopes.
+
+**Look up a customer from your own app**
+
+Set `externalId` to your app's user id once, then resolve users to Helmdesk customers without knowing their email.
+
+```ts
+// Enrich (or pre-create) the customer record from your app
+const customer = await helmdesk.customers.create({
+  email: "jane@example.com",
+  name: "Jane Doe",
+  company: "Acme",
+  externalId: "user_42",            // YOUR app's id for this user
+  internalNote: "Beta cohort",      // staff-only, never shown to the customer
+  metadata: { plan: "pro" },
+});
+
+// Later, from your app: who is user_42 in Helmdesk?
+const { customers } = await helmdesk.customers.list({ externalId: "user_42" });
+```
+
+`create` throws a `409 conflict` if the email already exists in the environment — customers are unique per project + environment + email.
+
+**Get a customer with their full history**
+
+`get` includes the customer's interaction history (tickets and feedback conversations, joined by email, recent-first, capped at 50 each) — everything you need for a "who is this person?" view.
+
+```ts
+const detail = await helmdesk.customers.get(customer.id);
+// detail.history.tickets[0] -> { id, number, subject, status, createdAt }
+// detail.history.feedbackConversations[0] -> { id, title, rating, status, createdAt }
+```
+
+**Update and delete**
+
+Email is immutable (it is the join key back to tickets and feedback). Pass `null` to clear a field.
+
+```ts
+await helmdesk.customers.update(customer.id, {
+  company: "Acme Corp",
+  internalNote: "Churn risk — pricing complaint in March",
+  metadata: null, // clears
+});
+
+await helmdesk.customers.delete(customer.id);
+// Tickets/feedback are untouched; a new interaction re-creates the customer.
+```
+
+**Search the directory**
+
+```ts
+const { customers, total } = await helmdesk.customers.list({
+  search: "acme", // matches email, name, or company
+  page: 1,
+  limit: 25,
+});
+```
+
+The `customer.created` and `customer.updated` webhook events fire when customers are created (explicitly or automatically from an interaction) or updated.
+
 ## Error Handling
 
 All API errors throw a `HelmdeskError` with structured fields for programmatic handling.

package/dist/client.d.ts

@@ -4,6 +4,8 @@ import type { ArticleSearchResult, ArticleSearchFilters, Article, ArticleDetail,
 import type { TeamMemberListResult } from './types/team.js';
 import type { WebhookListResult, CreateWebhookInput, CreateWebhookResult, DeleteWebhookResult } from './types/webhooks.js';
 import type { LogEventInput, WriteLogsResult, LogListFilters, LogListResult, LogIssueListFilters, LogIssueListResult } from './types/logs.js';
+import type { FeedbackConversation, FeedbackConversationDetail, FeedbackConversationListFilters, FeedbackConversationListResult, CreateFeedbackConversationInput, CreateFeedbackConversationResult, UpdateFeedbackConversationInput, FeedbackReplyResult, FeedbackRequest, FeedbackRequestListFilters, FeedbackRequestListResult, CreateFeedbackRequestInput } from './types/feedback.js';
+import type { Customer, CustomerDetail, CustomerListFilters, CustomerListResult, CreateCustomerInput, UpdateCustomerInput, DeleteCustomerResult } from './types/customers.js';
 export interface HelmdeskClientOptions {
     apiKey: string;
     baseUrl?: string;
@@ -17,6 +19,8 @@ export declare class HelmdeskClient {
     readonly logs: LogsResource;
     readonly team: TeamResource;
     readonly webhooks: WebhooksResource;
+    readonly feedback: FeedbackResource;
+    readonly customers: CustomersResource;
     constructor(options: HelmdeskClientOptions);
     /** Make a JSON API request. Used internally by resource classes. */
     request<T>(method: string, path: string, options?: {
@@ -146,5 +150,95 @@ declare class ArticlesResource {
     /** List the project's article categories (valid `categoryId` values). */
     categories(): Promise<ArticleCategoryListResult>;
 }
+declare class FeedbackResource {
+    readonly conversations: FeedbackConversationsResource;
+    readonly requests: FeedbackRequestsResource;
+    constructor(client: HelmdeskClient);
+}
+declare class FeedbackConversationsResource {
+    private client;
+    constructor(client: HelmdeskClient);
+    /**
+     * List feedback conversations, newest first. `status`, `rating`, and
+     * `source` accept comma-separated multi values. Requires the
+     * `feedback:read` scope.
+     */
+    list(filters?: FeedbackConversationListFilters): Promise<FeedbackConversationListResult>;
+    /**
+     * Open a feedback conversation on behalf of a customer (source `api`).
+     * The `body` becomes the first customer message; the result includes its
+     * `messageId`. Requires the `feedback:write` scope.
+     */
+    create(input: CreateFeedbackConversationInput): Promise<CreateFeedbackConversationResult>;
+    /** Get one conversation with its full message thread (incl. attachments). Requires `feedback:read`. */
+    get(conversationId: string): Promise<FeedbackConversationDetail>;
+    /**
+     * Update a conversation's status or rating. Pass `rating: null` /
+     * `ratingComment: null` to clear them. Requires the `feedback:write` scope.
+     */
+    update(conversationId: string, input: UpdateFeedbackConversationInput): Promise<FeedbackConversation>;
+    /**
+     * Post a staff reply to a conversation. The reply is recorded with sender
+     * type `api` and emailed to the customer with their thread link.
+     * Requires the `feedback:write` scope.
+     */
+    reply(conversationId: string, body: string): Promise<FeedbackReplyResult>;
+}
+declare class CustomersResource {
+    private client;
+    constructor(client: HelmdeskClient);
+    /**
+     * List customers, most recently seen first. `search` matches email, name,
+     * or company; `externalId` is an exact match on your app's id for the
+     * customer. Requires the `customers:read` scope.
+     */
+    list(filters?: CustomerListFilters): Promise<CustomerListResult>;
+    /**
+     * Get a customer including their interaction history — tickets and feedback
+     * conversations joined by email, recent-first, capped at 50 each.
+     * Requires the `customers:read` scope.
+     */
+    get(customerId: string): Promise<CustomerDetail>;
+    /**
+     * Create a customer explicitly (customers are also created automatically
+     * from tickets and feedback). Returns 409 when the email already exists in
+     * this environment. Requires the `customers:write` scope.
+     */
+    create(input: CreateCustomerInput): Promise<Customer>;
+    /**
+     * Partially update a customer. Email is immutable (it's the join key back
+     * to tickets and feedback); pass `null` to clear a field. Requires the
+     * `customers:write` scope.
+     */
+    update(customerId: string, input: UpdateCustomerInput): Promise<Customer>;
+    /**
+     * Delete a customer. Tickets and feedback conversations are untouched —
+     * linkage is by email, not foreign key — and a new interaction simply
+     * re-creates the row. Requires the `customers:write` scope.
+     */
+    delete(customerId: string): Promise<DeleteCustomerResult>;
+}
+declare class FeedbackRequestsResource {
+    private client;
+    constructor(client: HelmdeskClient);
+    /**
+     * List feedback requests, newest first. `status` accepts a comma-separated
+     * list (`created`, `sent`, `opened`, `responded`). Link-channel rows include
+     * `respondUrl`. Requires the `feedback:read` scope.
+     */
+    list(filters?: FeedbackRequestListFilters): Promise<FeedbackRequestListResult>;
+    /**
+     * Create a feedback request. With the default `channel: 'email'` Helmdesk
+     * sends the built-in branded email asking the customer to respond (with an
+     * `sk_sandbox_` key the email is captured, not delivered). With
+     * `channel: 'link'` no email is sent — the returned request carries
+     * `respondUrl` for you to deliver yourself (e.g. inside your own coupon
+     * email); the funnel still tracks opened/responded. Requires the
+     * `feedback:write` scope.
+     */
+    create(input: CreateFeedbackRequestInput): Promise<FeedbackRequest>;
+    /** Get a single feedback request by id. Requires the `feedback:read` scope. */
+    get(requestId: string): Promise<FeedbackRequest>;
+}
 export {};
 //# sourceMappingURL=client.d.ts.map

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package/dist/client.js

@@ -8,6 +8,8 @@ export class HelmdeskClient {
     logs;
     team;
     webhooks;
+    feedback;
+    customers;
     constructor(options) {
         if (!options.apiKey)
             throw new Error('apiKey is required');
@@ -19,6 +21,8 @@ export class HelmdeskClient {
         this.logs = new LogsResource(this);
         this.team = new TeamResource(this);
         this.webhooks = new WebhooksResource(this);
+        this.feedback = new FeedbackResource(this);
+        this.customers = new CustomersResource(this);
     }
     /** Make a JSON API request. Used internally by resource classes. */
     async request(method, path, options) {
@@ -325,4 +329,160 @@ class ArticlesResource {
         return this.client.request('GET', '/article-categories');
     }
 }
+class FeedbackResource {
+    conversations;
+    requests;
+    constructor(client) {
+        this.conversations = new FeedbackConversationsResource(client);
+        this.requests = new FeedbackRequestsResource(client);
+    }
+}
+class FeedbackConversationsResource {
+    client;
+    constructor(client) {
+        this.client = client;
+    }
+    /**
+     * List feedback conversations, newest first. `status`, `rating`, and
+     * `source` accept comma-separated multi values. Requires the
+     * `feedback:read` scope.
+     */
+    async list(filters) {
+        return this.client.request('GET', '/feedback/conversations', {
+            params: {
+                status: filters?.status,
+                rating: filters?.rating,
+                source: filters?.source,
+                customerEmail: filters?.customerEmail,
+                search: filters?.search,
+                dateFrom: filters?.dateFrom,
+                dateTo: filters?.dateTo,
+                page: filters?.page?.toString(),
+                limit: filters?.limit?.toString(),
+            },
+        });
+    }
+    /**
+     * Open a feedback conversation on behalf of a customer (source `api`).
+     * The `body` becomes the first customer message; the result includes its
+     * `messageId`. Requires the `feedback:write` scope.
+     */
+    async create(input) {
+        return this.client.request('POST', '/feedback/conversations', {
+            body: input,
+        });
+    }
+    /** Get one conversation with its full message thread (incl. attachments). Requires `feedback:read`. */
+    async get(conversationId) {
+        return this.client.request('GET', `/feedback/conversations/${conversationId}`);
+    }
+    /**
+     * Update a conversation's status or rating. Pass `rating: null` /
+     * `ratingComment: null` to clear them. Requires the `feedback:write` scope.
+     */
+    async update(conversationId, input) {
+        return this.client.request('PATCH', `/feedback/conversations/${conversationId}`, { body: input });
+    }
+    /**
+     * Post a staff reply to a conversation. The reply is recorded with sender
+     * type `api` and emailed to the customer with their thread link.
+     * Requires the `feedback:write` scope.
+     */
+    async reply(conversationId, body) {
+        return this.client.request('POST', `/feedback/conversations/${conversationId}/messages`, { body: { body } });
+    }
+}
+class CustomersResource {
+    client;
+    constructor(client) {
+        this.client = client;
+    }
+    /**
+     * List customers, most recently seen first. `search` matches email, name,
+     * or company; `externalId` is an exact match on your app's id for the
+     * customer. Requires the `customers:read` scope.
+     */
+    async list(filters) {
+        return this.client.request('GET', '/customers', {
+            params: {
+                search: filters?.search,
+                externalId: filters?.externalId,
+                page: filters?.page?.toString(),
+                limit: filters?.limit?.toString(),
+            },
+        });
+    }
+    /**
+     * Get a customer including their interaction history — tickets and feedback
+     * conversations joined by email, recent-first, capped at 50 each.
+     * Requires the `customers:read` scope.
+     */
+    async get(customerId) {
+        return this.client.request('GET', `/customers/${customerId}`);
+    }
+    /**
+     * Create a customer explicitly (customers are also created automatically
+     * from tickets and feedback). Returns 409 when the email already exists in
+     * this environment. Requires the `customers:write` scope.
+     */
+    async create(input) {
+        return this.client.request('POST', '/customers', { body: input });
+    }
+    /**
+     * Partially update a customer. Email is immutable (it's the join key back
+     * to tickets and feedback); pass `null` to clear a field. Requires the
+     * `customers:write` scope.
+     */
+    async update(customerId, input) {
+        return this.client.request('PATCH', `/customers/${customerId}`, { body: input });
+    }
+    /**
+     * Delete a customer. Tickets and feedback conversations are untouched —
+     * linkage is by email, not foreign key — and a new interaction simply
+     * re-creates the row. Requires the `customers:write` scope.
+     */
+    async delete(customerId) {
+        return this.client.request('DELETE', `/customers/${customerId}`);
+    }
+}
+class FeedbackRequestsResource {
+    client;
+    constructor(client) {
+        this.client = client;
+    }
+    /**
+     * List feedback requests, newest first. `status` accepts a comma-separated
+     * list (`created`, `sent`, `opened`, `responded`). Link-channel rows include
+     * `respondUrl`. Requires the `feedback:read` scope.
+     */
+    async list(filters) {
+        return this.client.request('GET', '/feedback/requests', {
+            params: {
+                status: filters?.status,
+                customerEmail: filters?.customerEmail,
+                search: filters?.search,
+                dateFrom: filters?.dateFrom,
+                dateTo: filters?.dateTo,
+                page: filters?.page?.toString(),
+                limit: filters?.limit?.toString(),
+            },
+        });
+    }
+    /**
+     * Create a feedback request. With the default `channel: 'email'` Helmdesk
+     * sends the built-in branded email asking the customer to respond (with an
+     * `sk_sandbox_` key the email is captured, not delivered). With
+     * `channel: 'link'` no email is sent — the returned request carries
+     * `respondUrl` for you to deliver yourself (e.g. inside your own coupon
+     * email); the funnel still tracks opened/responded. Requires the
+     * `feedback:write` scope.
+     */
+    async create(input) {
+        return this.client.request('POST', '/feedback/requests', { body: input });
+    }
+    /** Get a single feedback request by id. Requires the `feedback:read` scope. */
+    async get(requestId) {
+        return this.client.request('GET', `/feedback/requests/${requestId}`);
+    }
+}
 //# sourceMappingURL=client.js.map

package/dist/client.js.map

@@ -1 +1 @@
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package/dist/index.d.ts

@@ -6,5 +6,7 @@ export type { ArticleSearchResult, ArticleSearchFilters, Article, ArticleDetail,
 export type { TeamMember, TeamMemberListResult } from './types/team.js';
 export type { WebhookEventType, Webhook, WebhookListResult, CreateWebhookInput, CreateWebhookResult, DeleteWebhookResult, } from './types/webhooks.js';
 export type { LogLevel, LogIssueStatus, LogEventInput, WriteLogsResult, LogEvent, LogListFilters, LogListResult, LogIssue, LogIssueListFilters, LogIssueListResult, } from './types/logs.js';
+export type { FeedbackConversationStatus, FeedbackConversationSource, FeedbackRequestStatus, FeedbackRequestChannel, FeedbackSenderType, FeedbackConversation, FeedbackConversationDetail, FeedbackConversationListFilters, FeedbackConversationListResult, CreateFeedbackConversationInput, CreateFeedbackConversationResult, UpdateFeedbackConversationInput, FeedbackAttachment, FeedbackMessage, FeedbackReplyResult, FeedbackRequest, FeedbackRequestListFilters, FeedbackRequestListResult, CreateFeedbackRequestInput, } from './types/feedback.js';
+export type { Customer, CustomerDetail, CustomerHistory, CustomerHistoryTicket, CustomerHistoryConversation, CustomerListFilters, CustomerListResult, CreateCustomerInput, UpdateCustomerInput, DeleteCustomerResult, } from './types/customers.js';
 export type { HelmdeskError } from './types/errors.js';
 //# sourceMappingURL=index.d.ts.map

package/dist/index.d.ts.map

@@ -1 +1 @@
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package/dist/types/customers.d.ts

@@ -0,0 +1,86 @@
+export interface Customer {
+    id: string;
+    email: string;
+    name: string | null;
+    company: string | null;
+    /** The customer's id in YOUR app (your user id, etc.). */
+    externalId: string | null;
+    /** Staff-only note — never shown to the customer. */
+    internalNote: string | null;
+    metadata: Record<string, unknown> | null;
+    environment: string;
+    /** Bumped whenever the customer interacts (ticket, feedback, …). */
+    lastSeenAt: string;
+    createdAt: string;
+    updatedAt: string;
+}
+/** A ticket summary in a customer's interaction history. */
+export interface CustomerHistoryTicket {
+    id: string;
+    number: number;
+    subject: string;
+    status: string;
+    createdAt: string;
+}
+/** A feedback-conversation summary in a customer's interaction history. */
+export interface CustomerHistoryConversation {
+    id: string;
+    title: string;
+    rating: number | null;
+    status: string;
+    createdAt: string;
+}
+/**
+ * The customer's interaction history, joined by email — tickets and feedback
+ * conversations, recent-first, capped at 50 each.
+ */
+export interface CustomerHistory {
+    tickets: CustomerHistoryTicket[];
+    feedbackConversations: CustomerHistoryConversation[];
+}
+/** `customers.get()` always includes the interaction history. */
+export interface CustomerDetail extends Customer {
+    history: CustomerHistory;
+}
+export interface CustomerListFilters {
+    /** Substring match on email, name, or company. */
+    search?: string;
+    /** Exact match on your app's id for the customer. */
+    externalId?: string;
+    page?: number;
+    limit?: number;
+}
+export interface CustomerListResult {
+    customers: Customer[];
+    total: number;
+    page: number;
+    limit: number;
+}
+export interface CreateCustomerInput {
+    email: string;
+    name?: string;
+    company?: string;
+    /** The customer's id in YOUR app (max 200 chars). */
+    externalId?: string;
+    /** Staff-only note (max 5000 chars) — never shown to the customer. */
+    internalNote?: string;
+    /** Arbitrary JSON, at most 8 KB serialized. */
+    metadata?: Record<string, unknown>;
+}
+/**
+ * Partial update. Email is deliberately immutable through the API — it is the
+ * join key back to tickets and feedback conversations. Pass `null` to clear a
+ * field.
+ */
+export interface UpdateCustomerInput {
+    name?: string | null;
+    company?: string | null;
+    externalId?: string | null;
+    internalNote?: string | null;
+    metadata?: Record<string, unknown> | null;
+}
+export interface DeleteCustomerResult {
+    deleted: boolean;
+    id: string;
+}
+//# sourceMappingURL=customers.d.ts.map

package/dist/types/customers.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/customers.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=customers.js.map

package/dist/types/customers.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"customers.js","sourceRoot":"","sources":["../../src/types/customers.ts"],"names":[],"mappings":""}

package/dist/types/feedback.d.ts

@@ -0,0 +1,147 @@
+export type FeedbackConversationStatus = 'open' | 'closed';
+export type FeedbackConversationSource = 'request' | 'api' | 'widget' | 'dashboard';
+export type FeedbackRequestStatus = 'created' | 'sent' | 'opened' | 'responded';
+/**
+ * How the respond link reaches the customer: 'email' — Helmdesk sends the
+ * built-in branded email; 'link' — the request just mints the respond URL and
+ * you deliver it yourself (e.g. inside your own coupon email).
+ */
+export type FeedbackRequestChannel = 'email' | 'link';
+export type FeedbackSenderType = 'customer' | 'staff' | 'api';
+export interface FeedbackConversation {
+    id: string;
+    projectId: string;
+    environment: string;
+    title: string;
+    customerEmail: string;
+    customerName: string | null;
+    status: FeedbackConversationStatus;
+    /** Customer satisfaction rating, 1–5 (null when not rated). */
+    rating: number | null;
+    ratingComment: string | null;
+    source: FeedbackConversationSource;
+    /** The feedback request that spawned this conversation, if any. */
+    requestId: string | null;
+    createdAt: string;
+    updatedAt: string;
+    closedAt: string | null;
+}
+export interface FeedbackAttachment {
+    fileName: string;
+    fileSize: number;
+    mimeType: string;
+    url: string;
+}
+export interface FeedbackMessage {
+    id: string;
+    senderType: FeedbackSenderType;
+    body: string;
+    createdAt: string;
+    attachments: FeedbackAttachment[];
+}
+export interface FeedbackConversationDetail extends FeedbackConversation {
+    messages: FeedbackMessage[];
+}
+export interface FeedbackConversationListFilters {
+    /** Single status or comma-separated list, e.g. 'open,closed'. */
+    status?: string;
+    /** Single rating (1–5) or comma-separated list, e.g. '1,2'. */
+    rating?: string;
+    /** Single source or comma-separated list, e.g. 'widget,api'. */
+    source?: string;
+    customerEmail?: string;
+    search?: string;
+    dateFrom?: string;
+    dateTo?: string;
+    page?: number;
+    limit?: number;
+}
+export interface FeedbackConversationListResult {
+    conversations: FeedbackConversation[];
+    total: number;
+    page: number;
+    limit: number;
+}
+export interface CreateFeedbackConversationInput {
+    title: string;
+    body: string;
+    customerEmail: string;
+    customerName?: string;
+    /** Initial rating, integer 1–5. */
+    rating?: number;
+    ratingComment?: string;
+}
+/** The created conversation plus the id of its first message. */
+export interface CreateFeedbackConversationResult extends FeedbackConversation {
+    messageId: string;
+}
+export interface UpdateFeedbackConversationInput {
+    status?: FeedbackConversationStatus;
+    /** Integer 1–5, or null to clear the rating. */
+    rating?: number | null;
+    /** Pass null to clear the comment. */
+    ratingComment?: string | null;
+}
+export interface FeedbackReplyResult {
+    id: string;
+    conversationId: string;
+    senderType: FeedbackSenderType;
+    body: string;
+    createdAt: string;
+}
+export interface FeedbackRequest {
+    id: string;
+    projectId: string;
+    environment: string;
+    title: string;
+    message: string;
+    customerEmail: string;
+    customerName: string | null;
+    status: FeedbackRequestStatus;
+    channel: FeedbackRequestChannel;
+    /** Staff-only note, never shown to the customer. */
+    internalNote: string | null;
+    /**
+     * Public respond URL — present on link-channel requests only. Embed it in
+     * your own email or message; the funnel still tracks opened/responded.
+     */
+    respondUrl?: string;
+    /** Attachments included with the request email (null when none). */
+    attachments: FeedbackAttachment[] | null;
+    /** Dashboard user who sent it (null when created via API). */
+    requestedBy: string | null;
+    sentAt: string | null;
+    openedAt: string | null;
+    respondedAt: string | null;
+    createdAt: string;
+}
+export interface FeedbackRequestListFilters {
+    /** Single status or comma-separated list, e.g. 'sent,opened'. */
+    status?: string;
+    customerEmail?: string;
+    search?: string;
+    dateFrom?: string;
+    dateTo?: string;
+    page?: number;
+    limit?: number;
+}
+export interface FeedbackRequestListResult {
+    requests: FeedbackRequest[];
+    total: number;
+    page: number;
+    limit: number;
+}
+export interface CreateFeedbackRequestInput {
+    title: string;
+    message: string;
+    customerEmail: string;
+    customerName?: string;
+    /**
+     * 'email' (default) sends the built-in branded email; 'link' skips the
+     * email and returns `respondUrl` for you to deliver yourself.
+     */
+    channel?: FeedbackRequestChannel;
+    /** Staff-only note, never shown to the customer (max 2000 characters). */
+    internalNote?: string;
+}
+//# sourceMappingURL=feedback.d.ts.map

package/dist/types/feedback.d.ts.map

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package/dist/types/feedback.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=feedback.js.map

package/dist/types/feedback.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"feedback.js","sourceRoot":"","sources":["../../src/types/feedback.ts"],"names":[],"mappings":""}

package/dist/types/webhooks.d.ts

@@ -1,4 +1,4 @@
-export type WebhookEventType = 'ticket.created' | 'ticket.resolved' | 'message.received' | 'feedback.submitted' | 'email.bounced';
+export type WebhookEventType = 'ticket.created' | 'ticket.resolved' | 'message.received' | 'feedback.submitted' | 'email.bounced' | 'customer.created' | 'customer.updated';
 export interface Webhook {
     id: string;
     url: string;

package/dist/types/webhooks.d.ts.map

@@ -1 +1 @@
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package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@helmdesk/sdk",
-  "version": "0.7.0",
+  "version": "0.9.0",
   "description": "Official Node.js SDK for the Helmdesk API",
   "type": "module",
   "main": "./dist/index.js",