@helmdesk/sdk 0.3.0 → 0.4.0

package/README.md

@@ -126,39 +126,6 @@ const { articles, total } = await helmdesk.articles.search({
 });
 ```
 
-### Customers
-
-Track and manage customer profiles across tickets and emails.
-
-**List customers**
-
-```ts
-const { customers, total } = await helmdesk.customers.list({
-  search: "jane",
-  plan: "pro",
-  page: 1,
-  limit: 25,
-});
-```
-
-**Get a customer**
-
-```ts
-const customer = await helmdesk.customers.get("customer_id");
-// Includes recentTickets array
-```
-
-**Upsert a customer**
-
-```ts
-const customer = await helmdesk.customers.upsert({
-  email: "jane@example.com",
-  name: "Jane Doe",
-  plan: "pro",
-  metadata: JSON.stringify({ companyId: "acme-123" }),
-});
-```
-
 ## Error Handling
 
 All API errors throw a `HelmdeskError` with structured fields for programmatic handling.
@@ -247,7 +214,7 @@ Most helpdesk tools are built for sales teams, not developers. They charge per s
 
 Intercom starts at $29/seat with an additional $0.99 per AI resolution. HelpScout charges $25/user plus $0.75 per AI interaction. Crisp costs $95/workspace for their business tier.
 
-Helmdesk is $19/month for up to 5 projects. AI features are included at every tier -- no per-resolution fees, no per-seat pricing. You get a helpdesk, transactional email gateway, and knowledge base in one platform with a full API and this SDK from day one.
+Helmdesk is $29/month for up to 5 projects. AI features are included at every tier -- no per-resolution fees, no per-seat pricing. You get a helpdesk, transactional email gateway, and knowledge base in one platform with a full API and this SDK from day one.
 
 ## Links
 

package/dist/client.d.ts

@@ -1,6 +1,6 @@
-import type { Ticket, TicketDetail, TicketListResult, TicketListFilters, CreateTicketInput, UpdateTicketInput, CreateMessageInput, TicketMessage } from './types/tickets';
-import type { SendEmailInput, SendEmailResult, PreviewEmailInput, PreviewEmailResult, TemplateSchema, ImportResult, ImportOptions } from './types/emails';
-import type { ArticleSearchResult, ArticleSearchFilters } from './types/articles';
+import type { Ticket, TicketDetail, TicketListResult, TicketListFilters, TicketTagsResult, CreateTicketInput, UpdateTicketInput, CreateMessageInput, TicketMessage } from './types/tickets';
+import type { SendEmailInput, SendEmailResult, SendEmailBatchInput, SendEmailBatchResult, PreviewEmailInput, PreviewEmailResult, TemplateSchema, ImportResult, ImportOptions } from './types/emails';
+import type { ArticleSearchResult, ArticleSearchFilters, Article, CreateArticleInput } from './types/articles';
 export interface HelmdeskClientOptions {
     apiKey: string;
     baseUrl?: string;
@@ -29,6 +29,10 @@ declare class TicketsResource {
     create(input: CreateTicketInput): Promise<Ticket>;
     update(ticketId: string, input: UpdateTicketInput): Promise<TicketDetail>;
     addMessage(ticketId: string, input: CreateMessageInput): Promise<TicketMessage>;
+    /** Add a tag to a ticket. Returns the ticket's full tag list. */
+    addTag(ticketId: string, tag: string): Promise<TicketTagsResult>;
+    /** Remove a tag from a ticket. Returns the ticket's remaining tags. */
+    removeTag(ticketId: string, tag: string): Promise<TicketTagsResult>;
 }
 declare class EmailsResource {
     private client;
@@ -38,6 +42,13 @@ declare class EmailsResource {
     send(input: SendEmailInput, options?: {
         idempotencyKey?: string;
     }): Promise<SendEmailResult>;
+    /**
+     * Send up to 100 transactional emails in a single request. Each item has its
+     * own template, recipient, variables, and optional idempotency key. Items are
+     * delivered independently — a failed item is reported in its result slot
+     * (with an `error`) and does not fail the rest. Requires the Pro plan or higher.
+     */
+    sendBatch(input: SendEmailBatchInput): Promise<SendEmailBatchResult>;
     /** Preview a rendered email template. Use @account/ prefix for shared templates. */
     preview(input: PreviewEmailInput): Promise<PreviewEmailResult>;
     /** Get the variable schema for a template. */
@@ -68,6 +79,11 @@ declare class ArticlesResource {
     private client;
     constructor(client: HelmdeskClient);
     search(filters?: ArticleSearchFilters): Promise<ArticleSearchResult>;
+    /**
+     * Create a knowledge-base article. Requires the `articles:write` scope. Slug
+     * is auto-generated from the title when omitted. Defaults to `draft` status.
+     */
+    create(input: CreateArticleInput): Promise<Article>;
 }
 export {};
 //# sourceMappingURL=client.d.ts.map

package/dist/client.d.ts.map

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package/dist/client.js

@@ -77,6 +77,8 @@ class TicketsResource {
                 status: filters?.status,
                 priority: filters?.priority,
                 search: filters?.search,
+                assignee: filters?.assignee,
+                category: filters?.category,
                 page: filters?.page?.toString(),
                 limit: filters?.limit?.toString(),
             },
@@ -94,6 +96,16 @@ class TicketsResource {
     async addMessage(ticketId, input) {
         return this.client.request('POST', `/tickets/${ticketId}/messages`, { body: input });
     }
+    /** Add a tag to a ticket. Returns the ticket's full tag list. */
+    async addTag(ticketId, tag) {
+        return this.client.request('POST', `/tickets/${ticketId}/tags`, { body: { tag } });
+    }
+    /** Remove a tag from a ticket. Returns the ticket's remaining tags. */
+    async removeTag(ticketId, tag) {
+        return this.client.request('DELETE', `/tickets/${ticketId}/tags`, {
+            params: { tag },
+        });
+    }
 }
 class EmailsResource {
     client;
@@ -113,6 +125,17 @@ class EmailsResource {
             headers,
         });
     }
+    /**
+     * Send up to 100 transactional emails in a single request. Each item has its
+     * own template, recipient, variables, and optional idempotency key. Items are
+     * delivered independently — a failed item is reported in its result slot
+     * (with an `error`) and does not fail the rest. Requires the Pro plan or higher.
+     */
+    async sendBatch(input) {
+        return this.client.request('POST', '/emails/batch', {
+            body: input,
+        });
+    }
     /** Preview a rendered email template. Use @account/ prefix for shared templates. */
     async preview(input) {
         return this.client.request('POST', '/emails/preview', { body: input });
@@ -180,5 +203,12 @@ class ArticlesResource {
             },
         });
     }
+    /**
+     * Create a knowledge-base article. Requires the `articles:write` scope. Slug
+     * is auto-generated from the title when omitted. Defaults to `draft` status.
+     */
+    async create(input) {
+        return this.client.request('POST', '/articles', { body: input });
+    }
 }
 //# sourceMappingURL=client.js.map

package/dist/client.js.map

@@ -1 +1 @@
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package/dist/index.d.ts

@@ -1,7 +1,7 @@
 export { HelmdeskClient } from './client';
 export type { HelmdeskClientOptions } from './client';
-export type { Ticket, TicketDetail, TicketMessage, TicketListResult, TicketListFilters, CreateTicketInput, UpdateTicketInput, CreateMessageInput, } from './types/tickets';
-export type { SendEmailInput, SendEmailResult, PreviewEmailInput, PreviewEmailResult, TemplateSchema, TemplateVariable, ImportOptions, ImportResult, } from './types/emails';
-export type { ArticleSearchResult, ArticleSearchFilters, } from './types/articles';
+export type { Ticket, TicketDetail, TicketMessage, TicketListResult, TicketListFilters, TicketTagsResult, CreateTicketInput, UpdateTicketInput, CreateMessageInput, } from './types/tickets';
+export type { SendEmailInput, SendEmailResult, BatchEmailInput, BatchEmailResult, SendEmailBatchInput, SendEmailBatchResult, PreviewEmailInput, PreviewEmailResult, TemplateSchema, TemplateVariable, ImportOptions, ImportResult, } from './types/emails';
+export type { ArticleSearchResult, ArticleSearchFilters, Article, CreateArticleInput, } from './types/articles';
 export type { HelmdeskError } from './types/errors';
 //# sourceMappingURL=index.d.ts.map

package/dist/index.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../src/index.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,cAAc,EAAE,MAAM,UAAU,CAAA;AACzC,YAAY,EAAE,qBAAqB,EAAE,MAAM,UAAU,CAAA;AACrD,YAAY,EACV,MAAM,EACN,YAAY,EACZ,aAAa,EACb,gBAAgB,EAChB,iBAAiB,EACjB,gBAAgB,EAChB,iBAAiB,EACjB,iBAAiB,EACjB,kBAAkB,GACnB,MAAM,iBAAiB,CAAA;AACxB,YAAY,EACV,cAAc,EACd,eAAe,EACf,eAAe,EACf,gBAAgB,EAChB,mBAAmB,EACnB,oBAAoB,EACpB,iBAAiB,EACjB,kBAAkB,EAClB,cAAc,EACd,gBAAgB,EAChB,aAAa,EACb,YAAY,GACb,MAAM,gBAAgB,CAAA;AACvB,YAAY,EACV,mBAAmB,EACnB,oBAAoB,EACpB,OAAO,EACP,kBAAkB,GACnB,MAAM,kBAAkB,CAAA;AACzB,YAAY,EAAE,aAAa,EAAE,MAAM,gBAAgB,CAAA"}

package/dist/types/articles.d.ts

@@ -17,4 +17,23 @@ export interface ArticleSearchFilters {
     page?: number;
     limit?: number;
 }
+export interface Article {
+    id: string;
+    title: string;
+    slug: string;
+    status: 'draft' | 'published';
+    excerpt?: string | null;
+    categoryId?: string | null;
+    createdAt: string;
+}
+export interface CreateArticleInput {
+    title: string;
+    /** Optional — auto-generated from the title when omitted. Lowercase, hyphenated. */
+    slug?: string;
+    body?: string;
+    excerpt?: string;
+    categoryId?: string;
+    /** Defaults to 'draft'. Published articles are indexed for semantic search. */
+    status?: 'draft' | 'published';
+}
 //# sourceMappingURL=articles.d.ts.map

package/dist/types/articles.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"articles.d.ts","sourceRoot":"","sources":["../../src/types/articles.ts"],"names":[],"mappings":"AAAA,MAAM,WAAW,mBAAmB;IAClC,QAAQ,EAAE;QACR,EAAE,EAAE,MAAM,CAAA;QACV,KAAK,EAAE,MAAM,CAAA;QACb,IAAI,EAAE,MAAM,CAAA;QACZ,OAAO,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;QACvB,YAAY,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;QAC5B,WAAW,EAAE,MAAM,CAAA;KACpB,EAAE,CAAA;IACH,KAAK,EAAE,MAAM,CAAA;IACb,IAAI,EAAE,MAAM,CAAA;IACZ,KAAK,EAAE,MAAM,CAAA;CACd;AAED,MAAM,WAAW,oBAAoB;IACnC,CAAC,CAAC,EAAE,MAAM,CAAA;IACV,QAAQ,CAAC,EAAE,MAAM,CAAA;IACjB,IAAI,CAAC,EAAE,MAAM,CAAA;IACb,KAAK,CAAC,EAAE,MAAM,CAAA;CACf"}
+{"version":3,"file":"articles.d.ts","sourceRoot":"","sources":["../../src/types/articles.ts"],"names":[],"mappings":"AAAA,MAAM,WAAW,mBAAmB;IAClC,QAAQ,EAAE;QACR,EAAE,EAAE,MAAM,CAAA;QACV,KAAK,EAAE,MAAM,CAAA;QACb,IAAI,EAAE,MAAM,CAAA;QACZ,OAAO,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;QACvB,YAAY,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;QAC5B,WAAW,EAAE,MAAM,CAAA;KACpB,EAAE,CAAA;IACH,KAAK,EAAE,MAAM,CAAA;IACb,IAAI,EAAE,MAAM,CAAA;IACZ,KAAK,EAAE,MAAM,CAAA;CACd;AAED,MAAM,WAAW,oBAAoB;IACnC,CAAC,CAAC,EAAE,MAAM,CAAA;IACV,QAAQ,CAAC,EAAE,MAAM,CAAA;IACjB,IAAI,CAAC,EAAE,MAAM,CAAA;IACb,KAAK,CAAC,EAAE,MAAM,CAAA;CACf;AAED,MAAM,WAAW,OAAO;IACtB,EAAE,EAAE,MAAM,CAAA;IACV,KAAK,EAAE,MAAM,CAAA;IACb,IAAI,EAAE,MAAM,CAAA;IACZ,MAAM,EAAE,OAAO,GAAG,WAAW,CAAA;IAC7B,OAAO,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;IACvB,UAAU,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;IAC1B,SAAS,EAAE,MAAM,CAAA;CAClB;AAED,MAAM,WAAW,kBAAkB;IACjC,KAAK,EAAE,MAAM,CAAA;IACb,oFAAoF;IACpF,IAAI,CAAC,EAAE,MAAM,CAAA;IACb,IAAI,CAAC,EAAE,MAAM,CAAA;IACb,OAAO,CAAC,EAAE,MAAM,CAAA;IAChB,UAAU,CAAC,EAAE,MAAM,CAAA;IACnB,+EAA+E;IAC/E,MAAM,CAAC,EAAE,OAAO,GAAG,WAAW,CAAA;CAC/B"}

package/dist/types/emails.d.ts

@@ -17,6 +17,37 @@ export interface SendEmailResult {
     blockReason?: string | null;
     createdAt: string;
 }
+/** A single email in a batch send. Same shape as {@link SendEmailInput} plus an optional per-item idempotency key. */
+export interface BatchEmailInput extends SendEmailInput {
+    /** Optional per-item idempotency key — prevents this recipient from being sent the same email twice. */
+    idempotencyKey?: string;
+}
+export interface SendEmailBatchInput {
+    /** Up to 100 emails to send in one request. */
+    emails: BatchEmailInput[];
+}
+/** Result for one item in a batch. On failure, `error` is set and the send fields are omitted. */
+export interface BatchEmailResult {
+    /** Zero-based position in the request `emails` array. */
+    index: number;
+    to: string;
+    id?: string;
+    status?: string;
+    subject?: string;
+    deduplicated?: boolean;
+    blocked?: boolean;
+    blockReason?: string | null;
+    createdAt?: string;
+    /** Present only when this item failed (e.g. template not found). */
+    error?: string;
+}
+export interface SendEmailBatchResult {
+    total: number;
+    sent: number;
+    blocked: number;
+    failed: number;
+    results: BatchEmailResult[];
+}
 export interface PreviewEmailInput {
     templateKey: string;
     variables?: Record<string, unknown>;

package/dist/types/emails.d.ts.map

@@ -1 +1 @@
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package/dist/types/tickets.d.ts

@@ -8,6 +8,7 @@ export interface Ticket {
     status: TicketStatus;
     priority: TicketPriority;
     category?: TicketCategory | null;
+    assignedTo?: string | null;
     createdAt: string;
     updatedAt: string;
     customerEmail: string;
@@ -27,6 +28,7 @@ export interface TicketDetail {
     status: TicketStatus;
     priority: TicketPriority;
     category?: TicketCategory | null;
+    assignedTo?: string | null;
     createdAt: string;
     updatedAt: string;
     closedAt?: string | null;
@@ -48,9 +50,16 @@ export interface TicketListFilters {
     status?: TicketStatus;
     priority?: TicketPriority;
     search?: string;
+    /** A user id, a comma-separated list of ids, or 'unassigned'. */
+    assignee?: string;
+    category?: TicketCategory;
     page?: number;
     limit?: number;
 }
+export interface TicketTagsResult {
+    id: string;
+    tags: string[];
+}
 export interface CreateTicketInput {
     subject: string;
     body: string;

package/dist/types/tickets.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"tickets.d.ts","sourceRoot":"","sources":["../../src/types/tickets.ts"],"names":[],"mappings":"AAAA,MAAM,MAAM,YAAY,GAAG,KAAK,GAAG,MAAM,GAAG,SAAS,GAAG,UAAU,GAAG,QAAQ,CAAA;AAC7E,MAAM,MAAM,cAAc,GAAG,KAAK,GAAG,QAAQ,GAAG,MAAM,GAAG,QAAQ,CAAA;AACjE,MAAM,MAAM,cAAc,GAAG,KAAK,GAAG,iBAAiB,GAAG,SAAS,GAAG,OAAO,GAAG,OAAO,CAAA;AAEtF,MAAM,WAAW,MAAM;IACrB,EAAE,EAAE,MAAM,CAAA;IACV,MAAM,EAAE,MAAM,CAAA;IACd,OAAO,EAAE,MAAM,CAAA;IACf,MAAM,EAAE,YAAY,CAAA;IACpB,QAAQ,EAAE,cAAc,CAAA;IACxB,QAAQ,CAAC,EAAE,cAAc,GAAG,IAAI,CAAA;IAChC,UAAU,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;IAC1B,SAAS,EAAE,MAAM,CAAA;IACjB,SAAS,EAAE,MAAM,CAAA;IACjB,aAAa,EAAE,MAAM,CAAA;IACrB,YAAY,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;CAC7B;AAED,MAAM,WAAW,aAAa;IAC5B,EAAE,EAAE,MAAM,CAAA;IACV,QAAQ,EAAE,MAAM,CAAA;IAChB,UAAU,EAAE,UAAU,GAAG,OAAO,CAAA;IAChC,IAAI,EAAE,MAAM,CAAA;IACZ,SAAS,EAAE,MAAM,CAAA;CAClB;AAED,MAAM,WAAW,YAAY;IAC3B,EAAE,EAAE,MAAM,CAAA;IACV,MAAM,EAAE,MAAM,CAAA;IACd,OAAO,EAAE,MAAM,CAAA;IACf,MAAM,EAAE,YAAY,CAAA;IACpB,QAAQ,EAAE,cAAc,CAAA;IACxB,QAAQ,CAAC,EAAE,cAAc,GAAG,IAAI,CAAA;IAChC,UAAU,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;IAC1B,SAAS,EAAE,MAAM,CAAA;IACjB,SAAS,EAAE,MAAM,CAAA;IACjB,QAAQ,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;IACxB,QAAQ,EAAE;QACR,EAAE,EAAE,MAAM,CAAA;QACV,KAAK,EAAE,MAAM,CAAA;QACb,IAAI,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;KACrB,CAAA;IACD,QAAQ,EAAE,aAAa,EAAE,CAAA;IACzB,IAAI,EAAE,MAAM,EAAE,CAAA;CACf;AAED,MAAM,WAAW,gBAAgB;IAC/B,OAAO,EAAE,MAAM,EAAE,CAAA;IACjB,KAAK,EAAE,MAAM,CAAA;IACb,IAAI,EAAE,MAAM,CAAA;IACZ,KAAK,EAAE,MAAM,CAAA;CACd;AAED,MAAM,WAAW,iBAAiB;IAChC,MAAM,CAAC,EAAE,YAAY,CAAA;IACrB,QAAQ,CAAC,EAAE,cAAc,CAAA;IACzB,MAAM,CAAC,EAAE,MAAM,CAAA;IACf,iEAAiE;IACjE,QAAQ,CAAC,EAAE,MAAM,CAAA;IACjB,QAAQ,CAAC,EAAE,cAAc,CAAA;IACzB,IAAI,CAAC,EAAE,MAAM,CAAA;IACb,KAAK,CAAC,EAAE,MAAM,CAAA;CACf;AAED,MAAM,WAAW,gBAAgB;IAC/B,EAAE,EAAE,MAAM,CAAA;IACV,IAAI,EAAE,MAAM,EAAE,CAAA;CACf;AAED,MAAM,WAAW,iBAAiB;IAChC,OAAO,EAAE,MAAM,CAAA;IACf,IAAI,EAAE,MAAM,CAAA;IACZ,aAAa,EAAE,MAAM,CAAA;IACrB,YAAY,CAAC,EAAE,MAAM,CAAA;IACrB,QAAQ,CAAC,EAAE,cAAc,CAAA;IACzB,QAAQ,CAAC,EAAE,cAAc,CAAA;CAC1B;AAED,MAAM,WAAW,iBAAiB;IAChC,MAAM,CAAC,EAAE,YAAY,CAAA;IACrB,QAAQ,CAAC,EAAE,cAAc,CAAA;IACzB,QAAQ,CAAC,EAAE,cAAc,CAAA;IACzB,UAAU,CAAC,EAAE,MAAM,GAAG,IAAI,CAAA;CAC3B;AAED,MAAM,WAAW,kBAAkB;IACjC,IAAI,EAAE,MAAM,CAAA;CACb"}

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@helmdesk/sdk",
-  "version": "0.3.0",
+  "version": "0.4.0",
   "description": "Official Node.js SDK for the Helmdesk API",
   "main": "./dist/index.js",
   "types": "./dist/index.d.ts",
@@ -15,13 +15,6 @@
     "dist",
     "README.md"
   ],
-  "scripts": {
-    "build": "tsc -p tsconfig.build.json",
-    "prepublishOnly": "pnpm run build",
-    "typecheck": "tsc --noEmit",
-    "lint": "eslint",
-    "test": "vitest run"
-  },
   "devDependencies": {
     "typescript": "^5.8.3",
     "vitest": "^4.1.6"
@@ -47,5 +40,12 @@
   },
   "publishConfig": {
     "access": "public"
+  },
+  "scripts": {
+    "build": "tsc -p tsconfig.build.json",
+    "typecheck": "tsc --noEmit",
+    "lint": "eslint",
+    "test": "vitest run",
+    "test:coverage": "vitest run --coverage"
   }
-}
+}

package/dist/types/customers.d.ts

@@ -1,41 +0,0 @@
-export interface Customer {
-    id: string;
-    email: string;
-    name?: string | null;
-    plan?: string | null;
-    avatarUrl?: string | null;
-    metadata?: string | null;
-    lastSeenAt?: string | null;
-    createdAt: string;
-    updatedAt: string;
-}
-export interface CustomerWithTickets extends Customer {
-    recentTickets: {
-        id: string;
-        number: number;
-        subject: string;
-        status: string;
-        createdAt: string;
-    }[];
-}
-export interface CustomerListResult {
-    customers: (Customer & {
-        ticketCount: number;
-    })[];
-    total: number;
-    page: number;
-    limit: number;
-}
-export interface CustomerListFilters {
-    search?: string;
-    plan?: string;
-    page?: number;
-    limit?: number;
-}
-export interface UpsertCustomerInput {
-    email: string;
-    name?: string;
-    plan?: string;
-    metadata?: string;
-}
-//# sourceMappingURL=customers.d.ts.map

package/dist/types/customers.d.ts.map

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package/dist/types/customers.js

@@ -1,2 +0,0 @@
-export {};
-//# sourceMappingURL=customers.js.map

package/dist/types/customers.js.map

@@ -1 +0,0 @@
-{"version":3,"file":"customers.js","sourceRoot":"","sources":["../../src/types/customers.ts"],"names":[],"mappings":""}