@helmdesk/mcp 0.1.0 → 0.2.1

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Files changed (12) hide show
  1. package/README.md +21 -3
  2. package/dist/index.js +0 -0
  3. package/dist/tools/articles.d.ts.map +1 -1
  4. package/dist/tools/articles.js +18 -0
  5. package/dist/tools/articles.js.map +1 -1
  6. package/dist/tools/emails.d.ts.map +1 -1
  7. package/dist/tools/emails.js +25 -0
  8. package/dist/tools/emails.js.map +1 -1
  9. package/dist/tools/tickets.d.ts.map +1 -1
  10. package/dist/tools/tickets.js +35 -1
  11. package/dist/tools/tickets.js.map +1 -1
  12. package/package.json +13 -11
package/README.md CHANGED
@@ -43,15 +43,21 @@ HELMDESK_API_KEY=sk_live_xxx npx @helmdesk/mcp
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  | Tool | Description |
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  |---|---|
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- | `list_tickets` | List tickets with filters (status, priority, search, pagination) |
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- | `get_ticket` | Get full ticket details with message thread |
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+ | `list_tickets` | List tickets with filters (status, priority, **assignee**, **category**, search, pagination) |
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+ | `get_ticket` | Get full ticket details with message thread and tags |
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  | `create_ticket` | Create a new support ticket |
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- | `update_ticket` | Update ticket status, priority, or category |
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+ | `update_ticket` | Update ticket status, priority, category, or assignee |
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  | `reply_to_ticket` | Send a staff reply to a ticket |
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+ | `add_ticket_tag` | Add a tag (label) to a ticket for triage/categorization |
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+ | `remove_ticket_tag` | Remove a tag from a ticket |
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  | `send_email` | Send a transactional email using a template |
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+ | `send_email_batch` | Send up to 100 transactional emails in one request (Pro plan or higher) |
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  | `preview_email` | Preview a rendered email template |
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  | `get_template_schema` | Get the variable schema for an email template |
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  | `search_articles` | Search the knowledge base |
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+ | `create_article` | Create a knowledge-base article (draft or published) |
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+
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+ 13 tools in total — `tickets:write` is required for ticket mutations and `add_ticket_tag`/`remove_ticket_tag`, `emails:send` for `send_email`/`send_email_batch` (batch also needs the Pro plan or higher), `articles:write` for `create_article`. A key with empty scopes has full access.
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  ## Available Resources
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@@ -71,6 +77,18 @@ Once connected, you can ask your AI agent:
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  - "Create a ticket for user@example.com about a billing issue"
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  - "Resolve ticket abc-123 and send a follow-up email"
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  - "Check my pending tickets and draft replies for any waiting more than 24 hours"
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+ - "List unassigned billing tickets, tag the urgent ones `needs-engineering`, and assign them to me"
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+ - "We keep getting the same SSO question — write a published KB article answering it, then reply to ticket #88 linking it"
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+
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+ ## Testing
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+
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+ This package ships with unit and protocol-integration tests (Vitest). Run them with:
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+
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+ ```bash
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+ pnpm --filter @helmdesk/mcp test
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+ ```
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+
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+ See [TESTING.md](./TESTING.md) for the test strategy, coverage matrix, and how the integration tests exercise the real MCP protocol end-to-end.
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  ## Configuration
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package/dist/index.js CHANGED
File without changes
package/dist/tools/articles.d.ts.map CHANGED
@@ -1 +1 @@
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- {"version":3,"file":"articles.d.ts","sourceRoot":"","sources":["../../src/tools/articles.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,SAAS,EAAE,MAAM,yCAAyC,CAAA;AAEnE,OAAO,KAAK,EAAE,cAAc,EAAE,MAAM,eAAe,CAAA;AAEnD,wBAAgB,oBAAoB,CAAC,MAAM,EAAE,SAAS,EAAE,SAAS,EAAE,MAAM,cAAc,QA0BtF"}
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+ {"version":3,"file":"articles.d.ts","sourceRoot":"","sources":["../../src/tools/articles.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,SAAS,EAAE,MAAM,yCAAyC,CAAA;AAEnE,OAAO,KAAK,EAAE,cAAc,EAAE,MAAM,eAAe,CAAA;AAEnD,wBAAgB,oBAAoB,CAAC,MAAM,EAAE,SAAS,EAAE,SAAS,EAAE,MAAM,cAAc,QAkDtF"}
package/dist/tools/articles.js CHANGED
@@ -20,5 +20,23 @@ export function registerArticleTools(server, getClient) {
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  }],
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  };
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  });
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+ server.tool('create_article', 'Create a knowledge-base article. Use this to capture a resolution or document a recurring answer so it can be reused and surfaced in future ticket replies. Defaults to a draft; pass status "published" to make it live (published articles become searchable).', {
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+ title: z.string().describe('Article title'),
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+ body: z.string().optional().describe('Article body in markdown'),
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+ slug: z.string().optional()
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+ .describe('URL slug (lowercase, hyphenated). Auto-generated from the title when omitted.'),
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+ excerpt: z.string().optional().describe('Short summary shown in listings and search results'),
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+ status: z.enum(['draft', 'published']).optional()
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+ .describe('Publication status (default: draft)'),
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+ }, async (params) => {
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+ const client = getClient();
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+ const article = await client.articles.create(params);
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+ return {
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+ content: [{
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+ type: 'text',
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+ text: JSON.stringify(article, null, 2),
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+ }],
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+ };
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+ });
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  }
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  //# sourceMappingURL=articles.js.map
package/dist/tools/articles.js.map CHANGED
@@ -1 +1 @@
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- {"version":3,"file":"articles.js","sourceRoot":"","sources":["../../src/tools/articles.ts"],"names":[],"mappings":"AACA,OAAO,EAAE,CAAC,EAAE,MAAM,KAAK,CAAA;AAGvB,MAAM,UAAU,oBAAoB,CAAC,MAAiB,EAAE,SAA+B;IACrF,MAAM,CAAC,IAAI,CACT,iBAAiB,EACjB,gIAAgI,EAChI;QACE,KAAK,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,kDAAkD,CAAC;QACzF,QAAQ,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,yBAAyB,CAAC;QACnE,IAAI,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,0BAA0B,CAAC;QAChE,KAAK,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,gCAAgC,CAAC;KACxE,EACD,KAAK,EAAE,EAAE,KAAK,EAAE,QAAQ,EAAE,IAAI,EAAE,KAAK,EAAE,EAAE,EAAE;QACzC,MAAM,MAAM,GAAG,SAAS,EAAE,CAAA;QAC1B,MAAM,MAAM,GAAG,MAAM,MAAM,CAAC,QAAQ,CAAC,MAAM,CAAC;YAC1C,CAAC,EAAE,KAAK;YACR,QAAQ;YACR,IAAI;YACJ,KAAK;SACN,CAAC,CAAA;QACF,OAAO;YACL,OAAO,EAAE,CAAC;oBACR,IAAI,EAAE,MAAe;oBACrB,IAAI,EAAE,IAAI,CAAC,SAAS,CAAC,MAAM,EAAE,IAAI,EAAE,CAAC,CAAC;iBACtC,CAAC;SACH,CAAA;IACH,CAAC,CACF,CAAA;AACH,CAAC"}
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+ {"version":3,"file":"articles.js","sourceRoot":"","sources":["../../src/tools/articles.ts"],"names":[],"mappings":"AACA,OAAO,EAAE,CAAC,EAAE,MAAM,KAAK,CAAA;AAGvB,MAAM,UAAU,oBAAoB,CAAC,MAAiB,EAAE,SAA+B;IACrF,MAAM,CAAC,IAAI,CACT,iBAAiB,EACjB,gIAAgI,EAChI;QACE,KAAK,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,kDAAkD,CAAC;QACzF,QAAQ,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,yBAAyB,CAAC;QACnE,IAAI,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,0BAA0B,CAAC;QAChE,KAAK,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,gCAAgC,CAAC;KACxE,EACD,KAAK,EAAE,EAAE,KAAK,EAAE,QAAQ,EAAE,IAAI,EAAE,KAAK,EAAE,EAAE,EAAE;QACzC,MAAM,MAAM,GAAG,SAAS,EAAE,CAAA;QAC1B,MAAM,MAAM,GAAG,MAAM,MAAM,CAAC,QAAQ,CAAC,MAAM,CAAC;YAC1C,CAAC,EAAE,KAAK;YACR,QAAQ;YACR,IAAI;YACJ,KAAK;SACN,CAAC,CAAA;QACF,OAAO;YACL,OAAO,EAAE,CAAC;oBACR,IAAI,EAAE,MAAe;oBACrB,IAAI,EAAE,IAAI,CAAC,SAAS,CAAC,MAAM,EAAE,IAAI,EAAE,CAAC,CAAC;iBACtC,CAAC;SACH,CAAA;IACH,CAAC,CACF,CAAA;IAED,MAAM,CAAC,IAAI,CACT,gBAAgB,EAChB,kQAAkQ,EAClQ;QACE,KAAK,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,CAAC,eAAe,CAAC;QAC3C,IAAI,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,0BAA0B,CAAC;QAChE,IAAI,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE;aACxB,QAAQ,CAAC,+EAA+E,CAAC;QAC5F,OAAO,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,oDAAoD,CAAC;QAC7F,MAAM,EAAE,CAAC,CAAC,IAAI,CAAC,CAAC,OAAO,EAAE,WAAW,CAAC,CAAC,CAAC,QAAQ,EAAE;aAC9C,QAAQ,CAAC,qCAAqC,CAAC;KACnD,EACD,KAAK,EAAE,MAAM,EAAE,EAAE;QACf,MAAM,MAAM,GAAG,SAAS,EAAE,CAAA;QAC1B,MAAM,OAAO,GAAG,MAAM,MAAM,CAAC,QAAQ,CAAC,MAAM,CAAC,MAAM,CAAC,CAAA;QACpD,OAAO;YACL,OAAO,EAAE,CAAC;oBACR,IAAI,EAAE,MAAe;oBACrB,IAAI,EAAE,IAAI,CAAC,SAAS,CAAC,OAAO,EAAE,IAAI,EAAE,CAAC,CAAC;iBACvC,CAAC;SACH,CAAA;IACH,CAAC,CACF,CAAA;AACH,CAAC"}
package/dist/tools/emails.d.ts.map CHANGED
@@ -1 +1 @@
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- {"version":3,"file":"emails.d.ts","sourceRoot":"","sources":["../../src/tools/emails.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,SAAS,EAAE,MAAM,yCAAyC,CAAA;AAEnE,OAAO,KAAK,EAAE,cAAc,EAAE,MAAM,eAAe,CAAA;AAEnD,wBAAgB,kBAAkB,CAAC,MAAM,EAAE,SAAS,EAAE,SAAS,EAAE,MAAM,cAAc,QAgEpF"}
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+ {"version":3,"file":"emails.d.ts","sourceRoot":"","sources":["../../src/tools/emails.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,SAAS,EAAE,MAAM,yCAAyC,CAAA;AAEnE,OAAO,KAAK,EAAE,cAAc,EAAE,MAAM,eAAe,CAAA;AAEnD,wBAAgB,kBAAkB,CAAC,MAAM,EAAE,SAAS,EAAE,SAAS,EAAE,MAAM,cAAc,QAiGpF"}
package/dist/tools/emails.js CHANGED
@@ -20,6 +20,31 @@ export function registerEmailTools(server, getClient) {
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  }],
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  };
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  });
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+ server.tool('send_email_batch', 'Send up to 100 transactional emails in one request. Each item has its own template, recipient, and variables. Items are delivered independently — a failed item is reported in its result slot without failing the rest. Requires the Pro plan or higher.', {
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+ emails: z.array(z.object({
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+ templateKey: z.string().describe('Template key. Use @account/ prefix for shared templates.'),
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+ to_email: z.string().email().describe('Recipient email address'),
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+ to_name: z.string().optional().describe('Recipient display name'),
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+ variables: z.record(z.unknown()).optional().describe('Template variables for this recipient'),
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+ idempotencyKey: z.string().optional().describe('Optional per-item key to prevent duplicate sends to this recipient'),
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+ })).min(1).max(100).describe('The emails to send (max 100 per request)'),
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+ }, async ({ emails }) => {
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+ const client = getClient();
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+ const result = await client.emails.sendBatch({
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+ emails: emails.map((e) => ({
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+ templateKey: e.templateKey,
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+ to: { email: e.to_email, name: e.to_name },
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+ variables: e.variables,
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+ idempotencyKey: e.idempotencyKey,
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+ })),
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+ });
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+ return {
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+ content: [{
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+ type: 'text',
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+ text: JSON.stringify(result, null, 2),
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+ }],
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+ };
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+ });
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  server.tool('preview_email', 'Preview a rendered email template without sending. Returns the rendered subject and HTML body. Useful for verifying template output before sending.', {
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  templateKey: z.string().describe('Template key to preview'),
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  variables: z.record(z.unknown()).optional()
package/dist/tools/emails.js.map CHANGED
@@ -1 +1 @@
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- {"version":3,"file":"emails.js","sourceRoot":"","sources":["../../src/tools/emails.ts"],"names":[],"mappings":"AACA,OAAO,EAAE,CAAC,EAAE,MAAM,KAAK,CAAA;AAGvB,MAAM,UAAU,kBAAkB,CAAC,MAAiB,EAAE,SAA+B;IACnF,MAAM,CAAC,IAAI,CACT,YAAY,EACZ,oIAAoI,EACpI;QACE,WAAW,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,CAAC,6FAA6F,CAAC;QAC/H,QAAQ,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,KAAK,EAAE,CAAC,QAAQ,CAAC,yBAAyB,CAAC;QAChE,OAAO,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,wBAAwB,CAAC;QACjE,SAAS,EAAE,CAAC,CAAC,MAAM,CAAC,CAAC,CAAC,OAAO,EAAE,CAAC,CAAC,QAAQ,EAAE;aACxC,QAAQ,CAAC,4FAA4F,CAAC;KAC1G,EACD,KAAK,EAAE,EAAE,WAAW,EAAE,QAAQ,EAAE,OAAO,EAAE,SAAS,EAAE,EAAE,EAAE;QACtD,MAAM,MAAM,GAAG,SAAS,EAAE,CAAA;QAC1B,MAAM,MAAM,GAAG,MAAM,MAAM,CAAC,MAAM,CAAC,IAAI,CAAC;YACtC,WAAW;YACX,EAAE,EAAE,EAAE,KAAK,EAAE,QAAQ,EAAE,IAAI,EAAE,OAAO,EAAE;YACtC,SAAS;SACV,CAAC,CAAA;QACF,OAAO;YACL,OAAO,EAAE,CAAC;oBACR,IAAI,EAAE,MAAe;oBACrB,IAAI,EAAE,IAAI,CAAC,SAAS,CAAC,MAAM,EAAE,IAAI,EAAE,CAAC,CAAC;iBACtC,CAAC;SACH,CAAA;IACH,CAAC,CACF,CAAA;IAED,MAAM,CAAC,IAAI,CACT,eAAe,EACf,qJAAqJ,EACrJ;QACE,WAAW,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,CAAC,yBAAyB,CAAC;QAC3D,SAAS,EAAE,CAAC,CAAC,MAAM,CAAC,CAAC,CAAC,OAAO,EAAE,CAAC,CAAC,QAAQ,EAAE;aACxC,QAAQ,CAAC,mCAAmC,CAAC;KACjD,EACD,KAAK,EAAE,EAAE,WAAW,EAAE,SAAS,EAAE,EAAE,EAAE;QACnC,MAAM,MAAM,GAAG,SAAS,EAAE,CAAA;QAC1B,MAAM,MAAM,GAAG,MAAM,MAAM,CAAC,MAAM,CAAC,OAAO,CAAC,EAAE,WAAW,EAAE,SAAS,EAAE,CAAC,CAAA;QACtE,OAAO;YACL,OAAO,EAAE,CAAC;oBACR,IAAI,EAAE,MAAe;oBACrB,IAAI,EAAE,YAAY,MAAM,CAAC,OAAO,OAAO,MAAM,CAAC,IAAI,EAAE;iBACrD,CAAC;SACH,CAAA;IACH,CAAC,CACF,CAAA;IAED,MAAM,CAAC,IAAI,CACT,qBAAqB,EACrB,2HAA2H,EAC3H;QACE,WAAW,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,CAAC,gCAAgC,CAAC;KACnE,EACD,KAAK,EAAE,EAAE,WAAW,EAAE,EAAE,EAAE;QACxB,MAAM,MAAM,GAAG,SAAS,EAAE,CAAA;QAC1B,MAAM,MAAM,GAAG,MAAM,MAAM,CAAC,MAAM,CAAC,iBAAiB,CAAC,WAAW,CAAC,CAAA;QACjE,OAAO;YACL,OAAO,EAAE,CAAC;oBACR,IAAI,EAAE,MAAe;oBACrB,IAAI,EAAE,IAAI,CAAC,SAAS,CAAC,MAAM,EAAE,IAAI,EAAE,CAAC,CAAC;iBACtC,CAAC;SACH,CAAA;IACH,CAAC,CACF,CAAA;AACH,CAAC"}
1
+ {"version":3,"file":"emails.js","sourceRoot":"","sources":["../../src/tools/emails.ts"],"names":[],"mappings":"AACA,OAAO,EAAE,CAAC,EAAE,MAAM,KAAK,CAAA;AAGvB,MAAM,UAAU,kBAAkB,CAAC,MAAiB,EAAE,SAA+B;IACnF,MAAM,CAAC,IAAI,CACT,YAAY,EACZ,oIAAoI,EACpI;QACE,WAAW,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,CAAC,6FAA6F,CAAC;QAC/H,QAAQ,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,KAAK,EAAE,CAAC,QAAQ,CAAC,yBAAyB,CAAC;QAChE,OAAO,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,wBAAwB,CAAC;QACjE,SAAS,EAAE,CAAC,CAAC,MAAM,CAAC,CAAC,CAAC,OAAO,EAAE,CAAC,CAAC,QAAQ,EAAE;aACxC,QAAQ,CAAC,4FAA4F,CAAC;KAC1G,EACD,KAAK,EAAE,EAAE,WAAW,EAAE,QAAQ,EAAE,OAAO,EAAE,SAAS,EAAE,EAAE,EAAE;QACtD,MAAM,MAAM,GAAG,SAAS,EAAE,CAAA;QAC1B,MAAM,MAAM,GAAG,MAAM,MAAM,CAAC,MAAM,CAAC,IAAI,CAAC;YACtC,WAAW;YACX,EAAE,EAAE,EAAE,KAAK,EAAE,QAAQ,EAAE,IAAI,EAAE,OAAO,EAAE;YACtC,SAAS;SACV,CAAC,CAAA;QACF,OAAO;YACL,OAAO,EAAE,CAAC;oBACR,IAAI,EAAE,MAAe;oBACrB,IAAI,EAAE,IAAI,CAAC,SAAS,CAAC,MAAM,EAAE,IAAI,EAAE,CAAC,CAAC;iBACtC,CAAC;SACH,CAAA;IACH,CAAC,CACF,CAAA;IAED,MAAM,CAAC,IAAI,CACT,kBAAkB,EAClB,2PAA2P,EAC3P;QACE,MAAM,EAAE,CAAC,CAAC,KAAK,CACb,CAAC,CAAC,MAAM,CAAC;YACP,WAAW,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,CAAC,0DAA0D,CAAC;YAC5F,QAAQ,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,KAAK,EAAE,CAAC,QAAQ,CAAC,yBAAyB,CAAC;YAChE,OAAO,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,wBAAwB,CAAC;YACjE,SAAS,EAAE,CAAC,CAAC,MAAM,CAAC,CAAC,CAAC,OAAO,EAAE,CAAC,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,uCAAuC,CAAC;YAC7F,cAAc,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,EAAE,CAAC,QAAQ,CAAC,oEAAoE,CAAC;SACrH,CAAC,CACH,CAAC,GAAG,CAAC,CAAC,CAAC,CAAC,GAAG,CAAC,GAAG,CAAC,CAAC,QAAQ,CAAC,0CAA0C,CAAC;KACvE,EACD,KAAK,EAAE,EAAE,MAAM,EAAE,EAAE,EAAE;QACnB,MAAM,MAAM,GAAG,SAAS,EAAE,CAAA;QAC1B,MAAM,MAAM,GAAG,MAAM,MAAM,CAAC,MAAM,CAAC,SAAS,CAAC;YAC3C,MAAM,EAAE,MAAM,CAAC,GAAG,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC;gBACzB,WAAW,EAAE,CAAC,CAAC,WAAW;gBAC1B,EAAE,EAAE,EAAE,KAAK,EAAE,CAAC,CAAC,QAAQ,EAAE,IAAI,EAAE,CAAC,CAAC,OAAO,EAAE;gBAC1C,SAAS,EAAE,CAAC,CAAC,SAAS;gBACtB,cAAc,EAAE,CAAC,CAAC,cAAc;aACjC,CAAC,CAAC;SACJ,CAAC,CAAA;QACF,OAAO;YACL,OAAO,EAAE,CAAC;oBACR,IAAI,EAAE,MAAe;oBACrB,IAAI,EAAE,IAAI,CAAC,SAAS,CAAC,MAAM,EAAE,IAAI,EAAE,CAAC,CAAC;iBACtC,CAAC;SACH,CAAA;IACH,CAAC,CACF,CAAA;IAED,MAAM,CAAC,IAAI,CACT,eAAe,EACf,qJAAqJ,EACrJ;QACE,WAAW,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,CAAC,yBAAyB,CAAC;QAC3D,SAAS,EAAE,CAAC,CAAC,MAAM,CAAC,CAAC,CAAC,OAAO,EAAE,CAAC,CAAC,QAAQ,EAAE;aACxC,QAAQ,CAAC,mCAAmC,CAAC;KACjD,EACD,KAAK,EAAE,EAAE,WAAW,EAAE,SAAS,EAAE,EAAE,EAAE;QACnC,MAAM,MAAM,GAAG,SAAS,EAAE,CAAA;QAC1B,MAAM,MAAM,GAAG,MAAM,MAAM,CAAC,MAAM,CAAC,OAAO,CAAC,EAAE,WAAW,EAAE,SAAS,EAAE,CAAC,CAAA;QACtE,OAAO;YACL,OAAO,EAAE,CAAC;oBACR,IAAI,EAAE,MAAe;oBACrB,IAAI,EAAE,YAAY,MAAM,CAAC,OAAO,OAAO,MAAM,CAAC,IAAI,EAAE;iBACrD,CAAC;SACH,CAAA;IACH,CAAC,CACF,CAAA;IAED,MAAM,CAAC,IAAI,CACT,qBAAqB,EACrB,2HAA2H,EAC3H;QACE,WAAW,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC,QAAQ,CAAC,gCAAgC,CAAC;KACnE,EACD,KAAK,EAAE,EAAE,WAAW,EAAE,EAAE,EAAE;QACxB,MAAM,MAAM,GAAG,SAAS,EAAE,CAAA;QAC1B,MAAM,MAAM,GAAG,MAAM,MAAM,CAAC,MAAM,CAAC,iBAAiB,CAAC,WAAW,CAAC,CAAA;QACjE,OAAO;YACL,OAAO,EAAE,CAAC;oBACR,IAAI,EAAE,MAAe;oBACrB,IAAI,EAAE,IAAI,CAAC,SAAS,CAAC,MAAM,EAAE,IAAI,EAAE,CAAC,CAAC;iBACtC,CAAC;SACH,CAAA;IACH,CAAC,CACF,CAAA;AACH,CAAC"}
package/dist/tools/tickets.d.ts.map CHANGED
@@ -1 +1 @@
1
- {"version":3,"file":"tickets.d.ts","sourceRoot":"","sources":["../../src/tools/tickets.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,SAAS,EAAE,MAAM,yCAAyC,CAAA;AAEnE,OAAO,KAAK,EAAE,cAAc,EAAE,MAAM,eAAe,CAAA;AAEnD,wBAAgB,mBAAmB,CAAC,MAAM,EAAE,SAAS,EAAE,SAAS,EAAE,MAAM,cAAc,QAqHrF"}
1
+ {"version":3,"file":"tickets.d.ts","sourceRoot":"","sources":["../../src/tools/tickets.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,SAAS,EAAE,MAAM,yCAAyC,CAAA;AAEnE,OAAO,KAAK,EAAE,cAAc,EAAE,MAAM,eAAe,CAAA;AAEnD,wBAAgB,mBAAmB,CAAC,MAAM,EAAE,SAAS,EAAE,SAAS,EAAE,MAAM,cAAc,QAmKrF"}
package/dist/tools/tickets.js CHANGED
@@ -7,6 +7,10 @@ export function registerTicketTools(server, getClient) {
7
7
  .describe('Filter by priority level'),
8
8
  search: z.string().optional()
9
9
  .describe('Search tickets by subject or customer email'),
10
+ assignee: z.string().optional()
11
+ .describe('Filter by assignee: a user id, a comma-separated list of ids, or "unassigned"'),
12
+ category: z.enum(['bug', 'feature_request', 'billing', 'howto', 'other']).optional()
13
+ .describe('Filter by category'),
10
14
  page: z.number().optional().describe('Page number (default: 1)'),
11
15
  limit: z.number().optional().describe('Results per page (default: 20, max: 100)'),
12
16
  }, async (params) => {
@@ -15,6 +19,8 @@ export function registerTicketTools(server, getClient) {
15
19
  status: params.status,
16
20
  priority: params.priority,
17
21
  search: params.search,
22
+ assignee: params.assignee,
23
+ category: params.category,
18
24
  page: params.page,
19
25
  limit: params.limit,
20
26
  });
@@ -56,7 +62,7 @@ export function registerTicketTools(server, getClient) {
56
62
  }],
57
63
  };
58
64
  });
59
- server.tool('update_ticket', 'Update a ticket\'s status, priority, or category. Use this to resolve, close, or re-prioritize tickets.', {
65
+ server.tool('update_ticket', 'Update a ticket\'s status, priority, category, or assignee. Use this to resolve, close, re-prioritize, or assign tickets to team members.', {
60
66
  ticketId: z.string().describe('The ticket ID to update'),
61
67
  status: z.enum(['new', 'open', 'pending', 'resolved', 'closed']).optional()
62
68
  .describe('New status'),
@@ -64,6 +70,8 @@ export function registerTicketTools(server, getClient) {
64
70
  .describe('New priority'),
65
71
  category: z.enum(['bug', 'feature_request', 'billing', 'howto', 'other']).optional()
66
72
  .describe('New category'),
73
+ assignedTo: z.string().uuid().nullable().optional()
74
+ .describe('User ID to assign the ticket to, or null to unassign'),
67
75
  }, async ({ ticketId, ...updates }) => {
68
76
  const client = getClient();
69
77
  const ticket = await client.tickets.update(ticketId, updates);
@@ -87,5 +95,31 @@ export function registerTicketTools(server, getClient) {
87
95
  }],
88
96
  };
89
97
  });
98
+ server.tool('add_ticket_tag', 'Add a tag (label) to a ticket for categorization or triage, e.g. "vip", "needs-engineering", "refund". Returns the ticket\'s full tag list.', {
99
+ ticketId: z.string().describe('The ticket ID to tag'),
100
+ tag: z.string().describe('The tag to add (1–50 characters)'),
101
+ }, async ({ ticketId, tag }) => {
102
+ const client = getClient();
103
+ const result = await client.tickets.addTag(ticketId, tag);
104
+ return {
105
+ content: [{
106
+ type: 'text',
107
+ text: JSON.stringify(result, null, 2),
108
+ }],
109
+ };
110
+ });
111
+ server.tool('remove_ticket_tag', 'Remove a tag from a ticket. Returns the ticket\'s remaining tags.', {
112
+ ticketId: z.string().describe('The ticket ID'),
113
+ tag: z.string().describe('The tag to remove'),
114
+ }, async ({ ticketId, tag }) => {
115
+ const client = getClient();
116
+ const result = await client.tickets.removeTag(ticketId, tag);
117
+ return {
118
+ content: [{
119
+ type: 'text',
120
+ text: JSON.stringify(result, null, 2),
121
+ }],
122
+ };
123
+ });
90
124
  }
91
125
  //# sourceMappingURL=tickets.js.map
package/dist/tools/tickets.js.map CHANGED
@@ -1 +1 @@
1
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1
+ 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package/package.json CHANGED
@@ -1,6 +1,6 @@
1
1
  {
2
2
  "name": "@helmdesk/mcp",
3
- "version": "0.1.0",
3
+ "version": "0.2.1",
4
4
  "description": "MCP server for Helmdesk — let AI agents manage tickets, send emails, and search your knowledge base",
5
5
  "main": "./dist/index.js",
6
6
  "types": "./dist/index.d.ts",
@@ -18,21 +18,16 @@
18
18
  "dist",
19
19
  "README.md"
20
20
  ],
21
- "scripts": {
22
- "build": "tsc -p tsconfig.build.json",
23
- "prepublishOnly": "pnpm run build",
24
- "typecheck": "tsc --noEmit",
25
- "dev": "tsx src/index.ts"
26
- },
27
21
  "dependencies": {
28
- "@helmdesk/sdk": "workspace:*",
29
22
  "@modelcontextprotocol/sdk": "^1.12.1",
30
- "zod": "^3.25.23"
23
+ "zod": "^3.25.23",
24
+ "@helmdesk/sdk": "0.4.1"
31
25
  },
32
26
  "devDependencies": {
33
27
  "@types/node": "^20",
34
28
  "tsx": "^4.19.0",
35
- "typescript": "^5.8.3"
29
+ "typescript": "^5.8.3",
30
+ "vitest": "^4.1.6"
36
31
  },
37
32
  "keywords": [
38
33
  "helmdesk",
@@ -56,5 +51,12 @@
56
51
  },
57
52
  "publishConfig": {
58
53
  "access": "public"
54
+ },
55
+ "scripts": {
56
+ "build": "tsc -p tsconfig.build.json",
57
+ "typecheck": "tsc --noEmit",
58
+ "test": "vitest run",
59
+ "test:coverage": "vitest run --coverage",
60
+ "dev": "tsx src/index.ts"
59
61
  }
60
- }
62
+ }