@happyvertical/smrt-support 0.60.1 → 0.60.3

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (5) hide show
  1. package/dist/index.js +1 -1
  2. package/dist/index.js.map +1 -1
  3. package/dist/manifest.json +1 -1
  4. package/dist/smrt-knowledge.json +3 -3
  5. package/package.json +11 -11
package/dist/index.js CHANGED
@@ -19,7 +19,7 @@ var __exportAll = (all, no_symbols) => {
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  };
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  //#endregion
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  //#region src/__smrt-register__.ts
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- ObjectRegistry.registerPackageManifest(JSON.parse(`{"version":"1.0.0","timestamp":0,"packageName":"@happyvertical/smrt-support","packageVersion":"0.60.1","objects":{"@happyvertical/smrt-support:ServiceTimeEntry":{"name":"servicetimeentry","className":"ServiceTimeEntry","qualifiedName":"@happyvertical/smrt-support:ServiceTimeEntry","collection":"servicetimeentries","description":"Support subtype over the shared service_time_entries table: the shared entry plus caseId (a SupportCase) and specialistId (a 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of every request."},"options":{"@happyvertical/smrt-support:SupportCase":{"fields":{"caseNumber":{"label":"Ticket number","order":1},"subject":{"order":2},"description":{"order":3},"status":{"order":4},"priority":{"order":5},"clientProfileId":{"label":"Customer","order":6},"assignedSpecialistId":{"label":"Assigned 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tickets at once","visibility":"advanced"},"onCallPriority":{"visibility":"hidden"},"notes":{"visibility":"advanced"},"metadata":{"visibility":"hidden"}}}},"help":{"markdown":"## Overview\\n\\nSupport keeps every request for help from a customer in one place. Each request\\nis a ticket with a number, a subject, who asked, who is handling it and where\\nit stands, from new to resolved. Messages back and forth stay on the ticket, so\\nanyone on the team can pick it up and see what was said.\\n\\n## Tasks\\n\\nTickets and their messages are created by your support channels (email, chat\\nand the like) and by the support service, not by hand in the app. Here you\\nread them and see where each one stands.\\n\\n### Find a ticket\\n\\n1. Open the list of tickets.\\n2. Look at the **{field:SupportCase.subject}**, the **{field:SupportCase.status}** and the **{field:SupportCase.priority}** to see what needs attention.\\n3. Open a ticket to see who it is **{field:SupportCase.assignedSpecialistId}** and the **{field:SupportCase.description}**.\\n\\n### Read the history of a ticket\\n\\n1. Open the list of messages.\\n2. Find the **{field:SupportInteraction.caseId}** you are interested in.\\n3. Read the **{field:SupportInteraction.body}** of each message, oldest first.\\n\\n### Add someone to the support team\\n\\n1. Open the support team and choose **New**.\\n2. Type the person's **{field:SupportSpecialist.displayName}**.\\n3. Save. They can now be given tickets by the support service.\\n","fieldRefs":["SupportCase.assignedSpecialistId","SupportCase.description","SupportCase.priority","SupportCase.status","SupportCase.subject","SupportInteraction.body","SupportInteraction.caseId","SupportSpecialist.displayName"]},"demo":{"mode":"server","reasons":["Needs a server because its package does not build for a browser: core migrations (node:os); and its package depends on @happyvertical/smrt-agents, @happyvertical/smrt-chat, @happyvertical/smrt-images, @happyvertical/smrt-jobs, @happyvertical/smrt-profiles, @happyvertical/smrt-projects, @happyvertical/smrt-reports, @happyvertical/smrt-secrets, @happyvertical/smrt-subscriptions, @happyvertical/smrt-tenancy, @happyvertical/smrt-timesheets, @happyvertical/smrt-users, which do not build for a browser (#3615, #3617, #3624, #3625, #3626, #3627, #3628)."]}}],"smrtDependencies":["@happyvertical/smrt-chat","@happyvertical/smrt-core","@happyvertical/smrt-jobs","@happyvertical/smrt-messages","@happyvertical/smrt-projects","@happyvertical/smrt-tenancy","@happyvertical/smrt-timesheets","@happyvertical/smrt-users"],"browser":{"status":"server-only","issues":["#3615","#3617","#3624","#3625","#3626","#3627","#3628"],"reason":"core migrations (node:os)","via":["@happyvertical/smrt-agents","@happyvertical/smrt-chat","@happyvertical/smrt-images","@happyvertical/smrt-jobs","@happyvertical/smrt-profiles","@happyvertical/smrt-projects","@happyvertical/smrt-reports","@happyvertical/smrt-secrets","@happyvertical/smrt-subscriptions","@happyvertical/smrt-tenancy","@happyvertical/smrt-timesheets","@happyvertical/smrt-users"]},"stampsConstructors":true}`));
23
23
  //#endregion
24
24
  //#region src/permissions.ts
25
25
  var REASSIGN_CASE_PERMISSION = "support.reassign-case";