@happyvertical/smrt-support 0.51.30 → 0.51.34

package/README.md

@@ -76,6 +76,16 @@ The AI workflow fails toward a human. Client requests, low confidence, high
 severity, sensitive categories, failed resolution, and policy limits always
 remain handoff triggers.
 
+When typed decisions are configured, the default classification boundary uses
+the case plan's ordered severity definitions and evaluates sensitivity as a
+predicate. `SupportPolicy.allowedCategories` is optional: supplying values
+turns category into a closed decision vocabulary; leaving it empty preserves
+free-category generation. A configured ambiguous severity/category stays
+unassigned and hands off to a human; an exactly ambiguous sensitivity predicate
+does so too. The recorded classification confidence is an operating aggregate for
+audit only, never a calibrated answer confidence or the policy answer threshold.
+App-injected `SupportAiBoundary` implementations remain authoritative.
+
 ## Commercial separation
 
 Managed Support Plans define client coverage, targets, included time, and

package/dist/index.d.ts

@@ -1,3 +1,20 @@
+/**
+ * @happyvertical/smrt-support
+ *
+ * AI-first Support Cases for the SMRT framework (epic #1934): channel-neutral
+ * Support Cases over chat and email transports, the standard case lifecycle
+ * with reopen history, immediate AI assistance with lossless Human Handoff,
+ * Project-qualified routing, Service Targets with timed escalation, and
+ * auditable Service Time Entries with separated client charges and provider
+ * compensation.
+ *
+ * Boundary: Support owns tickets, interactions, routing, and service targets.
+ * Delivery Operations owns repository work — a Delivery Handoff links a case
+ * to a Development Work Item without driving its execution.
+ *
+ * @packageDocumentation
+ */
+import './__smrt-register__.js';
 export { migrateSupportMoneyToMinorUnits, preflightSupportMoneyMinorUnits, SUPPORT_MONEY_COLUMNS, SUPPORT_MONEY_MINOR_UNITS_BACKFILL, } from './migrations/moneyMinorUnits.js';
 export * from './models/index.js';
 export { APPROVE_TIME_ENTRY_PERMISSION, ensureSupportPermissionsRegistered, MANAGE_PLANS_PERMISSION, REASSIGN_CASE_PERMISSION, registerSupportPermissions, SUPPORT_PERMISSION_DEFS, type SupportPrincipal, supportPrincipalFromPermissions, } from './permissions.js';