@happyvertical/smrt-support 0.51.30 → 0.51.32
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- package/README.md +10 -0
- package/dist/index.js +146 -15
- package/dist/index.js.map +1 -1
- package/dist/manifest.json +56 -5
- package/dist/models/support-ai-run.d.ts +4 -2
- package/dist/models/support-ai-run.d.ts.map +1 -1
- package/dist/models/support-case.d.ts +9 -1
- package/dist/models/support-case.d.ts.map +1 -1
- package/dist/models/support-policy.d.ts +8 -0
- package/dist/models/support-policy.d.ts.map +1 -1
- package/dist/services/support-ai-workflow.d.ts +13 -2
- package/dist/services/support-ai-workflow.d.ts.map +1 -1
- package/dist/smrt-knowledge.json +52 -3
- package/dist/types.d.ts +1 -1
- package/dist/types.d.ts.map +1 -1
- package/dist/types.js.map +1 -1
- package/package.json +12 -12
package/README.md
CHANGED
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@@ -76,6 +76,16 @@ The AI workflow fails toward a human. Client requests, low confidence, high
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severity, sensitive categories, failed resolution, and policy limits always
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remain handoff triggers.
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When typed decisions are configured, the default classification boundary uses
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the case plan's ordered severity definitions and evaluates sensitivity as a
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predicate. `SupportPolicy.allowedCategories` is optional: supplying values
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turns category into a closed decision vocabulary; leaving it empty preserves
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free-category generation. A configured ambiguous severity/category stays
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unassigned and hands off to a human; an exactly ambiguous sensitivity predicate
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does so too. The recorded classification confidence is an operating aggregate for
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audit only, never a calibrated answer confidence or the policy answer threshold.
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App-injected `SupportAiBoundary` implementations remain authoritative.
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## Commercial separation
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Managed Support Plans define client coverage, targets, included time, and
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