@happyvertical/smrt-support 0.41.0 → 0.42.1

package/AGENTS.md

@@ -252,7 +252,7 @@ that reverted to DECIMAL passes every SQLite suite.
 - **Money is integer minor units** (cents) — `$19.99` is `1999`.
   `SupportPlan.availabilityFeeAmount`, `SupportCharge.amount` and
   `SupportCompensation.amount` initialize `= 0`, never `= 0.0`: the integer
-  literal is what maps them to INTEGER columns (#2401).
+  literal is what maps them to INTEGER columns (BIGINT on fresh PostgreSQL/DuckDB databases; #2401, #2373).
 - **Rates stay DECIMAL but their unit changed.**
   `SupportPlan.overageHourlyRate` / `onCallHourlyRate` and
   `SupportCompensationPlan.hourlyRate` are **minor units per hour**, so
@@ -265,14 +265,15 @@ that reverted to DECIMAL passes every SQLite suite.
   `SupportCharge.amount`.
 - **Migrating an existing database**: `preflightSupportMoneyMinorUnits(db)`
   reports which columns still hold major units and which rows would be rounded
-  or overflow `int4`; `migrateSupportMoneyToMinorUnits(db)` converts them
+  or exceed JavaScript's safe-integer range; `migrateSupportMoneyToMinorUnits(db)` converts them
   (idempotent via `_smrt_backfills`). The **rate columns are not in that list**
   — their type does not change, but their stored values must still be
   multiplied by the same scale in the same deploy step. Frozen `rateSnapshot`
   JSON on settled charges is history and is left alone. On SQLite the values
-  are rescaled but the declared type needs the table-rebuild path (#2370); the
-  `int4` ceiling is ~2.1e9 minor units (~$21.4M) per column, with BIGINT parked
-  in #2373.
+  are rescaled but the declared type needs the table-rebuild path (#2370).
+  Fresh PostgreSQL/DuckDB INTEGER columns are BIGINT and hydration rejects
+  values outside JavaScript's safe-integer range; existing PostgreSQL `int4`
+  columns require #2424.
 
 ## Gotchas
 

package/dist/index.js

@@ -19,7 +19,7 @@ var __exportAll = (all, no_symbols) => {
 };
 //#endregion
 //#region src/__smrt-register__.ts
-ObjectRegistry.registerPackageManifest(JSON.parse("{\"version\":\"1.0.0\",\"timestamp\":0,\"packageName\":\"@happyvertical/smrt-support\",\"packageVersion\":\"0.41.0\",\"objects\":{\"@happyvertical/smrt-support:ServiceTimeEntry\":{\"name\":\"servicetimeentry\",\"className\":\"ServiceTimeEntry\",\"qualifiedName\":\"@happyvertical/smrt-support:ServiceTimeEntry\",\"collection\":\"servicetimeentries\",\"filePath\":\"/home/runner/_work/smrt/smrt/packages/support/src/models/service-time-entry.ts\",\"packageName\":\"@happyvertical/smrt-support\",\"fields\":{\"tenantId\":{\"type\":\"text\",\"required\":false,\"_meta\":{\"sqlType\":\"UUID\",\"nullable\":true,\"__tenancy\":{\"isTenantIdField\":true,\"autoFilter\":true,\"required\":false,\"autoPopulate\":true,\"nullable\":true,\"mode\":\"optional\",\"field\":\"tenantId\",\"allowSuperAdminBypass\":false}}},\"caseId\":{\"type\":\"foreignKey\",\"required\":false,\"related\":\"SupportCase\"},\"workRefType\":{\"type\":\"text\",\"required\":false,\"_meta\":{\"nullable\":true}},\"workRefId\":{\"type\":\"text\",\"required\":false,\"_meta\":{\"nullable\":true}},\"specialistId\":{\"type\":\"foreignKey\",\"required\":false,\"related\":\"SupportSpecialist\"},\"participantKind\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"participantProfileId\":{\"type\":\"crossPackageRef\",\"required\":false,\"related\":\"@happyvertical/smrt-profiles:Profile\",\"_meta\":{\"nullable\":true}},\"agentRef\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"source\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"description\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"startedAt\":{\"type\":\"datetime\",\"required\":false},\"endedAt\":{\"type\":\"datetime\",\"required\":false},\"durationSeconds\":{\"type\":\"integer\",\"required\":false,\"default\":0},\"evidence\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"status\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"submittedAt\":{\"type\":\"datetime\",\"required\":false},\"submittedByProfileId\":{\"type\":\"crossPackageRef\",\"required\":false,\"related\":\"@happyvertical/smrt-profiles:Profile\",\"_meta\":{\"nullable\":true}},\"approvedAt\":{\"type\":\"datetime\",\"required\":false},\"approvedByProfileId\":{\"type\":\"crossPackageRef\",\"required\":false,\"related\":\"@happyvertical/smrt-profiles:Profile\",\"_meta\":{\"nullable\":true}},\"approvalPath\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"rejectedAt\":{\"type\":\"datetime\",\"required\":false},\"rejectedByProfileId\":{\"type\":\"crossPackageRef\",\"required\":false,\"related\":\"@happyvertical/smrt-profiles:Profile\",\"_meta\":{\"nullable\":true}},\"rejectionReason\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"correctionOfId\":{\"type\":\"foreignKey\",\"required\":false,\"related\":\"ServiceTimeEntry\"},\"metadata\":{\"type\":\"text\",\"required\":false,\"_meta\":{}}},\"methods\":{},\"decoratorConfig\":{\"tableName\":\"service_time_entries\",\"api\":{\"include\":[\"list\",\"get\"]},\"mcp\":{\"include\":[\"list\",\"get\"]},\"cli\":{\"include\":[\"list\",\"get\"]},\"tenantScoped\":{\"mode\":\"optional\"},\"conflictColumns\":[\"tenant_id\",\"slug\",\"context\"]},\"extends\":\"ServiceTimeEntry\",\"exportName\":\"ServiceTimeEntry\",\"collectionExportName\":\"ServiceTimeEntryCollection\",\"schema\":{\"tableName\":\"service_time_entries\",\"ddl\":\"CREATE TABLE IF NOT EXISTS \\\"service_time_entries\\\" (\\n  \\\"id\\\" UUID PRIMARY KEY NOT NULL,\\n  \\\"slug\\\" TEXT NOT NULL,\\n  \\\"context\\\" TEXT NOT NULL DEFAULT '',\\n  \\\"created_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"updated_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"tenant_id\\\" UUID,\\n  \\\"case_id\\\" UUID,\\n  \\\"work_ref_type\\\" TEXT,\\n  \\\"work_ref_id\\\" TEXT,\\n  \\\"specialist_id\\\" UUID,\\n  \\\"participant_kind\\\" TEXT,\\n  \\\"participant_profile_id\\\" UUID,\\n  \\\"agent_ref\\\" TEXT,\\n  \\\"source\\\" TEXT,\\n  \\\"description\\\" TEXT,\\n  \\\"started_at\\\" TIMESTAMP,\\n  \\\"ended_at\\\" TIMESTAMP,\\n  \\\"duration_seconds\\\" INTEGER DEFAULT 0,\\n  \\\"evidence\\\" TEXT,\\n  \\\"status\\\" TEXT,\\n  \\\"submitted_at\\\" TIMESTAMP,\\n  \\\"submitted_by_profile_id\\\" UUID,\\n  \\\"approved_at\\\" TIMESTAMP,\\n  \\\"approved_by_profile_id\\\" UUID,\\n  \\\"approval_path\\\" TEXT,\\n  \\\"rejected_at\\\" TIMESTAMP,\\n  \\\"rejected_by_profile_id\\\" UUID,\\n  \\\"rejection_reason\\\" TEXT,\\n  \\\"correction_of_id\\\" UUID,\\n  \\\"metadata\\\" TEXT\\n);\",\"columns\":{\"id\":{\"type\":\"UUID\",\"primaryKey\":true,\"referenceKind\":\"id\",\"notNull\":true},\"slug\":{\"type\":\"TEXT\",\"notNull\":true},\"context\":{\"type\":\"TEXT\",\"notNull\":true,\"default\":\"\"},\"created_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"},\"updated_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"},\"tenant_id\":{\"type\":\"UUID\",\"referenceKind\":\"tenantId\",\"notNull\":false,\"unique\":false},\"case_id\":{\"type\":\"UUID\",\"referenceKind\":\"foreignKey\",\"notNull\":false,\"unique\":false},\"work_ref_type\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"work_ref_id\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"specialist_id\":{\"type\":\"UUID\",\"referenceKind\":\"foreignKey\",\"notNull\":false,\"unique\":false},\"participant_kind\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"participant_profile_id\":{\"type\":\"UUID\",\"referenceKind\":\"crossPackageRef\",\"notNull\":false,\"unique\":false},\"agent_ref\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"source\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"description\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"started_at\":{\"type\":\"TIMESTAMP\",\"notNull\":false,\"unique\":false},\"ended_at\":{\"type\":\"TIMESTAMP\",\"notNull\":false,\"unique\":false},\"duration_seconds\":{\"type\":\"INTEGER\",\"notNull\":false,\"unique\":false,\"default\":0},\"evidence\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"status\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"submitted_at\":{\"type\":\"TIMESTAMP\",\"notNull\":false,\"unique\":false},\"submitted_by_profile_id\":{\"type\":\"UUID\",\"referenceKind\":\"crossPackageRef\",\"notNull\":false,\"unique\":false},\"approved_at\":{\"type\":\"TIMESTAMP\",\"notNull\":false,\"unique\":false},\"approved_by_profile_id\":{\"type\":\"UUID\",\"referenceKind\":\"crossPackageRef\",\"notNull\":false,\"unique\":false},\"approval_path\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"rejected_at\":{\"type\":\"TIMESTAMP\",\"notNull\":false,\"unique\":false},\"rejected_by_profile_id\":{\"type\":\"UUID\",\"referenceKind\":\"crossPackageRef\",\"notNull\":false,\"unique\":false},\"rejection_reason\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"correction_of_id\":{\"type\":\"UUID\",\"referenceKind\":\"foreignKey\",\"notNull\":false,\"unique\":false},\"metadata\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false}},\"indexes\":[{\"name\":\"service_time_entries_slug_context_idx\",\"columns\":[\"tenant_id\",\"slug\",\"context\"],\"unique\":true},{\"name\":\"service_time_entries_tenant_id_created_at_idx\",\"columns\":[\"tenant_id\",\"created_at\"]},{\"name\":\"service_time_entries_case_id_idx\",\"columns\":[\"case_id\"]},{\"name\":\"service_time_entries_specialist_id_idx\",\"columns\":[\"specialist_id\"]},{\"name\":\"service_time_entries_participant_profile_id_idx\",\"columns\":[\"participant_profile_id\"]},{\"name\":\"service_time_entries_submitted_by_profile_id_idx\",\"columns\":[\"submitted_by_profile_id\"]},{\"name\":\"service_time_entries_approved_by_profile_id_idx\",\"columns\":[\"approved_by_profile_id\"]},{\"name\":\"service_time_entries_rejected_by_profile_id_idx\",\"columns\":[\"rejected_by_profile_id\"]},{\"name\":\"service_time_entries_correction_of_id_idx\",\"columns\":[\"correction_of_id\"]}],\"version\":\"9367aec5\"}},\"@happyvertical/smrt-support:ServiceTimeEntryCollection\":{\"name\":\"servicetimeentrycollection\",\"className\":\"ServiceTimeEntryCollection\",\"qualifiedName\":\"@happyvertical/smrt-support:ServiceTimeEntryCollection\",\"collection\":\"servicetimeentries\",\"filePath\":\"/home/runner/_work/smrt/smrt/packages/support/src/models/service-time-entry.ts\",\"packageName\":\"@happyvertical/smrt-support\",\"fields\":{},\"methods\":{\"forCase\":{\"name\":\"forCase\",\"async\":true,\"parameters\":[{\"name\":\"caseId\",\"type\":\"string\",\"optional\":false}],\"returnType\":\"Promise<ServiceTimeEntry[]>\",\"isStatic\":false,\"isPublic\":true},\"forSpecialist\":{\"name\":\"forSpecialist\",\"async\":true,\"parameters\":[{\"name\":\"specialistId\",\"type\":\"string\",\"optional\":false}],\"returnType\":\"Promise<ServiceTimeEntry[]>\",\"isStatic\":false,\"isPublic\":true},\"pendingApproval\":{\"name\":\"pendingApproval\",\"async\":true,\"parameters\":[],\"returnType\":\"Promise<ServiceTimeEntry[]>\",\"isStatic\":false,\"isPublic\":true}},\"decoratorConfig\":{\"tableName\":\"service_time_entries\"},\"extends\":\"SmrtCollection\",\"extendsTypeArg\":\"ServiceTimeEntry\",\"exportName\":\"ServiceTimeEntryCollection\",\"collectionExportName\":\"ServiceTimeEntryCollectionCollection\",\"schema\":{\"tableName\":\"service_time_entries\",\"ddl\":\"CREATE TABLE IF NOT EXISTS \\\"service_time_entries\\\" (\\n  \\\"id\\\" UUID PRIMARY KEY NOT NULL,\\n  \\\"slug\\\" TEXT NOT NULL,\\n  \\\"context\\\" TEXT NOT NULL DEFAULT '',\\n  \\\"created_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"updated_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp\\n);\",\"columns\":{\"id\":{\"type\":\"UUID\",\"primaryKey\":true,\"referenceKind\":\"id\",\"notNull\":true},\"slug\":{\"type\":\"TEXT\",\"notNull\":true},\"context\":{\"type\":\"TEXT\",\"notNull\":true,\"default\":\"\"},\"created_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"},\"updated_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"}},\"indexes\":[{\"name\":\"service_time_entries_slug_context_idx\",\"columns\":[\"slug\",\"context\"],\"unique\":true},{\"name\":\"service_time_entries_created_at_idx\",\"columns\":[\"created_at\"]}],\"version\":\"d9c34ac0\"}},\"@happyvertical/smrt-support:SupportAiRun\":{\"name\":\"supportairun\",\"className\":\"SupportAiRun\",\"qualifiedName\":\"@happyvertical/smrt-support:SupportAiRun\",\"collection\":\"supportairuns\",\"filePath\":\"/home/runner/_work/smrt/smrt/packages/support/src/models/support-ai-run.ts\",\"packageName\":\"@happyvertical/smrt-support\",\"fields\":{\"tenantId\":{\"type\":\"text\",\"required\":false,\"_meta\":{\"sqlType\":\"UUID\",\"nullable\":true,\"__tenancy\":{\"isTenantIdField\":true,\"autoFilter\":true,\"required\":false,\"autoPopulate\":true,\"nullable\":true,\"mode\":\"optional\",\"field\":\"tenantId\",\"allowSuperAdminBypass\":false}}},\"caseId\":{\"type\":\"foreignKey\",\"required\":true,\"related\":\"SupportCase\",\"_meta\":{\"required\":true}},\"interactionId\":{\"type\":\"foreignKey\",\"required\":false,\"related\":\"SupportInteraction\"},\"phase\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"outcome\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"confidence\":{\"type\":\"decimal\",\"required\":false,\"_meta\":{\"nullable\":true}},\"classification\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"responseInteractionId\":{\"type\":\"foreignKey\",\"required\":false,\"related\":\"SupportInteraction\"},\"knowledgeRefs\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"toolCalls\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"error\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"correlationId\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"model\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"startedAt\":{\"type\":\"datetime\",\"required\":false},\"completedAt\":{\"type\":\"datetime\",\"required\":false},\"metadata\":{\"type\":\"text\",\"required\":false,\"_meta\":{}}},\"methods\":{\"getClassification\":{\"name\":\"getClassification\",\"async\":false,\"parameters\":[],\"returnType\":\"Record<string>\",\"isStatic\":false,\"isPublic\":true},\"setClassification\":{\"name\":\"setClassification\",\"async\":false,\"parameters\":[{\"name\":\"value\",\"type\":\"Record<string>\",\"optional\":false}],\"returnType\":\"void\",\"isStatic\":false,\"isPublic\":true},\"getKnowledgeRefs\":{\"name\":\"getKnowledgeRefs\",\"async\":false,\"parameters\":[],\"returnType\":\"Array<Record<string>>\",\"isStatic\":false,\"isPublic\":true},\"setKnowledgeRefs\":{\"name\":\"setKnowledgeRefs\",\"async\":false,\"parameters\":[{\"name\":\"refs\",\"type\":\"Array<Record<string>>\",\"optional\":false}],\"returnType\":\"void\",\"isStatic\":false,\"isPublic\":true},\"getToolCalls\":{\"name\":\"getToolCalls\",\"async\":false,\"parameters\":[],\"returnType\":\"Array<Record<string>>\",\"isStatic\":false,\"isPublic\":true},\"setToolCalls\":{\"name\":\"setToolCalls\",\"async\":false,\"parameters\":[{\"name\":\"calls\",\"type\":\"Array<Record<string>>\",\"optional\":false}],\"returnType\":\"void\",\"isStatic\":false,\"isPublic\":true}},\"decoratorConfig\":{\"tableName\":\"support_ai_runs\",\"api\":{\"include\":[\"list\",\"get\"]},\"mcp\":{\"include\":[\"list\",\"get\"]},\"cli\":{\"include\":[\"list\",\"get\"]},\"tenantScoped\":{\"mode\":\"optional\"},\"conflictColumns\":[\"tenant_id\",\"slug\",\"context\"]},\"extends\":\"SmrtObject\",\"exportName\":\"SupportAiRun\",\"collectionExportName\":\"SupportAiRunCollection\",\"validationRules\":[{\"field\":\"caseId\",\"rule\":\"required\",\"fieldType\":\"foreignKey\"}],\"schema\":{\"tableName\":\"support_ai_runs\",\"ddl\":\"CREATE TABLE IF NOT EXISTS \\\"support_ai_runs\\\" (\\n  \\\"id\\\" UUID PRIMARY KEY NOT NULL,\\n  \\\"slug\\\" TEXT NOT NULL,\\n  \\\"context\\\" TEXT NOT NULL DEFAULT '',\\n  \\\"created_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"updated_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"tenant_id\\\" UUID,\\n  \\\"case_id\\\" UUID NOT NULL,\\n  \\\"interaction_id\\\" UUID,\\n  \\\"phase\\\" TEXT,\\n  \\\"outcome\\\" TEXT,\\n  \\\"confidence\\\" REAL,\\n  \\\"classification\\\" TEXT,\\n  \\\"response_interaction_id\\\" UUID,\\n  \\\"knowledge_refs\\\" TEXT,\\n  \\\"tool_calls\\\" TEXT,\\n  \\\"error\\\" TEXT,\\n  \\\"correlation_id\\\" TEXT,\\n  \\\"model\\\" TEXT,\\n  \\\"started_at\\\" TIMESTAMP,\\n  \\\"completed_at\\\" TIMESTAMP,\\n  \\\"metadata\\\" TEXT\\n);\",\"columns\":{\"id\":{\"type\":\"UUID\",\"primaryKey\":true,\"referenceKind\":\"id\",\"notNull\":true},\"slug\":{\"type\":\"TEXT\",\"notNull\":true},\"context\":{\"type\":\"TEXT\",\"notNull\":true,\"default\":\"\"},\"created_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"},\"updated_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"},\"tenant_id\":{\"type\":\"UUID\",\"referenceKind\":\"tenantId\",\"notNull\":false,\"unique\":false},\"case_id\":{\"type\":\"UUID\",\"referenceKind\":\"foreignKey\",\"notNull\":true,\"unique\":false},\"interaction_id\":{\"type\":\"UUID\",\"referenceKind\":\"foreignKey\",\"notNull\":false,\"unique\":false},\"phase\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"outcome\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"confidence\":{\"type\":\"REAL\",\"notNull\":false,\"unique\":false},\"classification\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"response_interaction_id\":{\"type\":\"UUID\",\"referenceKind\":\"foreignKey\",\"notNull\":false,\"unique\":false},\"knowledge_refs\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"tool_calls\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"error\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"correlation_id\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"model\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"started_at\":{\"type\":\"TIMESTAMP\",\"notNull\":false,\"unique\":false},\"completed_at\":{\"type\":\"TIMESTAMP\",\"notNull\":false,\"unique\":false},\"metadata\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false}},\"indexes\":[{\"name\":\"support_ai_runs_slug_context_idx\",\"columns\":[\"tenant_id\",\"slug\",\"context\"],\"unique\":true},{\"name\":\"support_ai_runs_tenant_id_created_at_idx\",\"columns\":[\"tenant_id\",\"created_at\"]},{\"name\":\"support_ai_runs_case_id_idx\",\"columns\":[\"case_id\"]},{\"name\":\"support_ai_runs_interaction_id_idx\",\"columns\":[\"interaction_id\"]},{\"name\":\"support_ai_runs_response_interaction_id_idx\",\"columns\":[\"response_interaction_id\"]}],\"version\":\"0caab968\"}},\"@happyvertical/smrt-support:SupportAiRunCollection\":{\"name\":\"supportairuncollection\",\"className\":\"SupportAiRunCollection\",\"qualifiedName\":\"@happyvertical/smrt-support:SupportAiRunCollection\",\"collection\":\"supportairuns\",\"filePath\":\"/home/runner/_work/smrt/smrt/packages/support/src/models/support-ai-run.ts\",\"packageName\":\"@happyvertical/smrt-support\",\"fields\":{},\"methods\":{\"forCase\":{\"name\":\"forCase\",\"async\":true,\"parameters\":[{\"name\":\"caseId\",\"type\":\"string\",\"optional\":false}],\"returnType\":\"Promise<SupportAiRun[]>\",\"isStatic\":false,\"isPublic\":true}},\"decoratorConfig\":{\"tableName\":\"support_ai_runs\"},\"extends\":\"SmrtCollection\",\"extendsTypeArg\":\"SupportAiRun\",\"exportName\":\"SupportAiRunCollection\",\"collectionExportName\":\"SupportAiRunCollectionCollection\",\"schema\":{\"tableName\":\"support_ai_runs\",\"ddl\":\"CREATE TABLE IF NOT EXISTS \\\"support_ai_runs\\\" (\\n  \\\"id\\\" UUID PRIMARY KEY NOT NULL,\\n  \\\"slug\\\" TEXT NOT NULL,\\n  \\\"context\\\" TEXT NOT NULL DEFAULT '',\\n  \\\"created_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"updated_at\\\" TIMESTAMP NOT NULL DEFAULT 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\\\"metadata\\\" 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TABLE IF NOT EXISTS \\\"support_policies\\\" (\\n  \\\"id\\\" UUID PRIMARY KEY NOT NULL,\\n  \\\"slug\\\" TEXT NOT NULL,\\n  \\\"context\\\" TEXT NOT NULL DEFAULT '',\\n  \\\"created_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"updated_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"tenant_id\\\" UUID,\\n  \\\"name\\\" TEXT DEFAULT '',\\n  \\\"plan_id\\\" UUID,\\n  \\\"project_id\\\" TEXT,\\n  \\\"enabled\\\" BOOLEAN,\\n  \\\"auto_acknowledge\\\" BOOLEAN,\\n  \\\"auto_classify\\\" BOOLEAN,\\n  \\\"auto_answer\\\" BOOLEAN,\\n  \\\"auto_troubleshoot\\\" BOOLEAN,\\n  \\\"auto_resolve\\\" BOOLEAN,\\n  \\\"auto_resolve_max_severity\\\" TEXT,\\n  \\\"confidence_threshold\\\" REAL DEFAULT 0.7,\\n  \\\"max_auto_attempts\\\" INTEGER DEFAULT 1,\\n  \\\"auto_send_email_replies\\\" BOOLEAN,\\n  \\\"sensitive_categories\\\" TEXT,\\n  \\\"allowed_tools\\\" TEXT,\\n  \\\"metadata\\\" 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TEXT\\n);\",\"columns\":{\"id\":{\"type\":\"UUID\",\"primaryKey\":true,\"referenceKind\":\"id\",\"notNull\":true},\"slug\":{\"type\":\"TEXT\",\"notNull\":true},\"context\":{\"type\":\"TEXT\",\"notNull\":true,\"default\":\"\"},\"created_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"},\"updated_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"},\"tenant_id\":{\"type\":\"UUID\",\"referenceKind\":\"tenantId\",\"notNull\":false,\"unique\":false},\"specialist_id\":{\"type\":\"UUID\",\"referenceKind\":\"foreignKey\",\"notNull\":true,\"unique\":false},\"project_id\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"level\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"effective_from\":{\"type\":\"TIMESTAMP\",\"notNull\":false,\"unique\":false},\"effective_to\":{\"type\":\"TIMESTAMP\",\"notNull\":false,\"unique\":false},\"granted_by_profile_id\":{\"type\":\"UUID\",\"referenceKind\":\"crossPackageRef\",\"notNull\":false,\"unique\":false},\"notes\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false}},\"indexes\":[{\"name\":\"support_qualifications_specialist_id_project_id_idx\",\"columns\":[\"specialist_id\",\"project_id\"],\"unique\":true},{\"name\":\"support_qualifications_slug_context_idx\",\"columns\":[\"slug\",\"context\"]},{\"name\":\"support_qualifications_tenant_id_created_at_idx\",\"columns\":[\"tenant_id\",\"created_at\"]},{\"name\":\"support_qualifications_granted_by_profile_id_idx\",\"columns\":[\"granted_by_profile_id\"]}],\"version\":\"7b4f8c26\"}},\"@happyvertical/smrt-support:SupportQualificationCollection\":{\"name\":\"supportqualificationcollection\",\"className\":\"SupportQualificationCollection\",\"qualifiedName\":\"@happyvertical/smrt-support:SupportQualificationCollection\",\"collection\":\"supportqualifications\",\"filePath\":\"/home/runner/_work/smrt/smrt/packages/support/src/models/support-specialist.ts\",\"packageName\":\"@happyvertical/smrt-support\",\"fields\":{},\"methods\":{\"forSpecialist\":{\"name\":\"forSpecialist\",\"async\":true,\"parameters\":[{\"name\":\"specialistId\",\"type\":\"string\",\"optional\":false}],\"returnType\":\"Promise<SupportQualification[]>\",\"isStatic\":false,\"isPublic\":true},\"forProject\":{\"name\":\"forProject\",\"async\":true,\"parameters\":[{\"name\":\"projectId\",\"type\":\"string\",\"optional\":false}],\"returnType\":\"Promise<SupportQualification[]>\",\"isStatic\":false,\"isPublic\":true}},\"decoratorConfig\":{\"tableName\":\"support_qualifications\"},\"extends\":\"SmrtCollection\",\"extendsTypeArg\":\"SupportQualification\",\"exportName\":\"SupportQualificationCollection\",\"collectionExportName\":\"SupportQualificationCollectionCollection\",\"schema\":{\"tableName\":\"support_qualifications\",\"ddl\":\"CREATE TABLE IF NOT EXISTS \\\"support_qualifications\\\" (\\n  \\\"id\\\" UUID PRIMARY KEY NOT NULL,\\n  \\\"slug\\\" TEXT NOT NULL,\\n  \\\"context\\\" TEXT NOT NULL DEFAULT '',\\n  \\\"created_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"updated_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp\\n);\",\"columns\":{\"id\":{\"type\":\"UUID\",\"primaryKey\":true,\"referenceKind\":\"id\",\"notNull\":true},\"slug\":{\"type\":\"TEXT\",\"notNull\":true},\"context\":{\"type\":\"TEXT\",\"notNull\":true,\"default\":\"\"},\"created_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"},\"updated_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"}},\"indexes\":[{\"name\":\"support_qualifications_slug_context_idx\",\"columns\":[\"slug\",\"context\"],\"unique\":true},{\"name\":\"support_qualifications_created_at_idx\",\"columns\":[\"created_at\"]}],\"version\":\"a0c2e59b\"}},\"@happyvertical/smrt-support:SupportAvailability\":{\"name\":\"supportavailability\",\"className\":\"SupportAvailability\",\"qualifiedName\":\"@happyvertical/smrt-support:SupportAvailability\",\"collection\":\"supportavailabilities\",\"filePath\":\"/home/runner/_work/smrt/smrt/packages/support/src/models/support-specialist.ts\",\"packageName\":\"@happyvertical/smrt-support\",\"fields\":{\"tenantId\":{\"type\":\"text\",\"required\":false,\"_meta\":{\"sqlType\":\"UUID\",\"nullable\":true,\"__tenancy\":{\"isTenantIdField\":true,\"autoFilter\":true,\"required\":false,\"autoPopulate\":true,\"nullable\":true,\"mode\":\"optional\",\"field\":\"tenantId\",\"allowSuperAdminBypass\":false}}},\"specialistId\":{\"type\":\"foreignKey\",\"required\":true,\"related\":\"SupportSpecialist\",\"_meta\":{\"required\":true}},\"kind\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"weekday\":{\"type\":\"integer\",\"required\":false,\"_meta\":{\"nullable\":true}},\"startMinute\":{\"type\":\"integer\",\"required\":false,\"default\":0},\"endMinute\":{\"type\":\"integer\",\"required\":false,\"default\":0},\"startsAt\":{\"type\":\"datetime\",\"required\":false},\"endsAt\":{\"type\":\"datetime\",\"required\":false},\"notes\":{\"type\":\"text\",\"required\":false,\"_meta\":{}}},\"methods\":{},\"decoratorConfig\":{\"tableName\":\"support_availability_windows\",\"api\":{\"include\":[\"list\",\"get\",\"create\",\"update\",\"delete\"]},\"mcp\":{\"include\":[\"list\",\"get\"]},\"cli\":{\"include\":[\"list\",\"get\"]},\"tenantScoped\":{\"mode\":\"optional\"},\"conflictColumns\":[\"tenant_id\",\"slug\",\"context\"]},\"extends\":\"SmrtObject\",\"exportName\":\"SupportAvailability\",\"collectionExportName\":\"SupportAvailabilityCollection\",\"validationRules\":[{\"field\":\"specialistId\",\"rule\":\"required\",\"fieldType\":\"foreignKey\"}],\"schema\":{\"tableName\":\"support_availability_windows\",\"ddl\":\"CREATE TABLE IF NOT EXISTS \\\"support_availability_windows\\\" (\\n  \\\"id\\\" UUID PRIMARY KEY NOT NULL,\\n  \\\"slug\\\" TEXT NOT NULL,\\n  \\\"context\\\" TEXT NOT NULL DEFAULT '',\\n  \\\"created_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"updated_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"tenant_id\\\" UUID,\\n  \\\"specialist_id\\\" UUID NOT NULL,\\n  \\\"kind\\\" TEXT,\\n  \\\"weekday\\\" INTEGER,\\n  \\\"start_minute\\\" INTEGER DEFAULT 0,\\n  \\\"end_minute\\\" INTEGER DEFAULT 0,\\n  \\\"starts_at\\\" TIMESTAMP,\\n  \\\"ends_at\\\" TIMESTAMP,\\n  \\\"notes\\\" TEXT\\n);\",\"columns\":{\"id\":{\"type\":\"UUID\",\"primaryKey\":true,\"referenceKind\":\"id\",\"notNull\":true},\"slug\":{\"type\":\"TEXT\",\"notNull\":true},\"context\":{\"type\":\"TEXT\",\"notNull\":true,\"default\":\"\"},\"created_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"},\"updated_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"},\"tenant_id\":{\"type\":\"UUID\",\"referenceKind\":\"tenantId\",\"notNull\":false,\"unique\":false},\"specialist_id\":{\"type\":\"UUID\",\"referenceKind\":\"foreignKey\",\"notNull\":true,\"unique\":false},\"kind\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"weekday\":{\"type\":\"INTEGER\",\"notNull\":false,\"unique\":false},\"start_minute\":{\"type\":\"INTEGER\",\"notNull\":false,\"unique\":false,\"default\":0},\"end_minute\":{\"type\":\"INTEGER\",\"notNull\":false,\"unique\":false,\"default\":0},\"starts_at\":{\"type\":\"TIMESTAMP\",\"notNull\":false,\"unique\":false},\"ends_at\":{\"type\":\"TIMESTAMP\",\"notNull\":false,\"unique\":false},\"notes\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false}},\"indexes\":[{\"name\":\"support_availability_windows_slug_context_idx\",\"columns\":[\"tenant_id\",\"slug\",\"context\"],\"unique\":true},{\"name\":\"support_availability_windows_tenant_id_created_at_idx\",\"columns\":[\"tenant_id\",\"created_at\"]},{\"name\":\"support_availability_windows_specialist_id_idx\",\"columns\":[\"specialist_id\"]}],\"version\":\"3cb42cd3\"}},\"@happyvertical/smrt-support:SupportAvailabilityCollection\":{\"name\":\"supportavailabilitycollection\",\"className\":\"SupportAvailabilityCollection\",\"qualifiedName\":\"@happyvertical/smrt-support:SupportAvailabilityCollection\",\"collection\":\"supportavailabilities\",\"filePath\":\"/home/runner/_work/smrt/smrt/packages/support/src/models/support-specialist.ts\",\"packageName\":\"@happyvertical/smrt-support\",\"fields\":{},\"methods\":{\"forSpecialist\":{\"name\":\"forSpecialist\",\"async\":true,\"parameters\":[{\"name\":\"specialistId\",\"type\":\"string\",\"optional\":false}],\"returnType\":\"Promise<SupportAvailability[]>\",\"isStatic\":false,\"isPublic\":true}},\"decoratorConfig\":{\"tableName\":\"support_availability_windows\"},\"extends\":\"SmrtCollection\",\"extendsTypeArg\":\"SupportAvailability\",\"exportName\":\"SupportAvailabilityCollection\",\"collectionExportName\":\"SupportAvailabilityCollectionCollection\",\"schema\":{\"tableName\":\"support_availability_windows\",\"ddl\":\"CREATE TABLE IF NOT EXISTS \\\"support_availability_windows\\\" (\\n  \\\"id\\\" UUID PRIMARY KEY NOT NULL,\\n  \\\"slug\\\" TEXT NOT NULL,\\n  \\\"context\\\" TEXT NOT NULL DEFAULT '',\\n  \\\"created_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"updated_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp\\n);\",\"columns\":{\"id\":{\"type\":\"UUID\",\"primaryKey\":true,\"referenceKind\":\"id\",\"notNull\":true},\"slug\":{\"type\":\"TEXT\",\"notNull\":true},\"context\":{\"type\":\"TEXT\",\"notNull\":true,\"default\":\"\"},\"created_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"},\"updated_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"}},\"indexes\":[{\"name\":\"support_availability_windows_slug_context_idx\",\"columns\":[\"slug\",\"context\"],\"unique\":true},{\"name\":\"support_availability_windows_created_at_idx\",\"columns\":[\"created_at\"]}],\"version\":\"acd97b79\"}},\"@happyvertical/smrt-support:SupportWorkLink\":{\"name\":\"supportworklink\",\"className\":\"SupportWorkLink\",\"qualifiedName\":\"@happyvertical/smrt-support:SupportWorkLink\",\"collection\":\"supportworklinks\",\"filePath\":\"/home/runner/_work/smrt/smrt/packages/support/src/models/support-work-link.ts\",\"packageName\":\"@happyvertical/smrt-support\",\"fields\":{\"tenantId\":{\"type\":\"text\",\"required\":false,\"_meta\":{\"sqlType\":\"UUID\",\"nullable\":true,\"__tenancy\":{\"isTenantIdField\":true,\"autoFilter\":true,\"required\":false,\"autoPopulate\":true,\"nullable\":true,\"mode\":\"optional\",\"field\":\"tenantId\",\"allowSuperAdminBypass\":false}}},\"caseId\":{\"type\":\"foreignKey\",\"required\":true,\"related\":\"SupportCase\",\"_meta\":{\"required\":true}},\"linkKind\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"targetType\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"targetId\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"targetLabel\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"externalUrl\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"status\":{\"type\":\"text\",\"required\":false,\"_meta\":{}},\"lastStatusAt\":{\"type\":\"datetime\",\"required\":false},\"metadata\":{\"type\":\"text\",\"required\":false,\"_meta\":{}}},\"methods\":{\"getMetadata\":{\"name\":\"getMetadata\",\"async\":false,\"parameters\":[],\"returnType\":\"Record<string>\",\"isStatic\":false,\"isPublic\":true},\"setMetadata\":{\"name\":\"setMetadata\",\"async\":false,\"parameters\":[{\"name\":\"value\",\"type\":\"Record<string>\",\"optional\":false}],\"returnType\":\"void\",\"isStatic\":false,\"isPublic\":true}},\"decoratorConfig\":{\"tableName\":\"support_work_links\",\"api\":{\"include\":[\"list\",\"get\"]},\"mcp\":{\"include\":[\"list\",\"get\"]},\"cli\":{\"include\":[\"list\",\"get\"]},\"conflictColumns\":[\"case_id\",\"target_type\",\"target_id\"],\"tenantScoped\":{\"mode\":\"optional\"}},\"extends\":\"SmrtObject\",\"exportName\":\"SupportWorkLink\",\"collectionExportName\":\"SupportWorkLinkCollection\",\"validationRules\":[{\"field\":\"caseId\",\"rule\":\"required\",\"fieldType\":\"foreignKey\"}],\"schema\":{\"tableName\":\"support_work_links\",\"ddl\":\"CREATE TABLE IF NOT EXISTS \\\"support_work_links\\\" (\\n  \\\"id\\\" UUID PRIMARY KEY NOT NULL,\\n  \\\"slug\\\" TEXT NOT NULL,\\n  \\\"context\\\" TEXT NOT NULL DEFAULT '',\\n  \\\"created_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"updated_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"tenant_id\\\" UUID,\\n  \\\"case_id\\\" UUID NOT NULL,\\n  \\\"link_kind\\\" TEXT,\\n  \\\"target_type\\\" TEXT,\\n  \\\"target_id\\\" TEXT,\\n  \\\"target_label\\\" TEXT,\\n  \\\"external_url\\\" TEXT,\\n  \\\"status\\\" TEXT,\\n  \\\"last_status_at\\\" TIMESTAMP,\\n  \\\"metadata\\\" TEXT\\n);\",\"columns\":{\"id\":{\"type\":\"UUID\",\"primaryKey\":true,\"referenceKind\":\"id\",\"notNull\":true},\"slug\":{\"type\":\"TEXT\",\"notNull\":true},\"context\":{\"type\":\"TEXT\",\"notNull\":true,\"default\":\"\"},\"created_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"},\"updated_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"},\"tenant_id\":{\"type\":\"UUID\",\"referenceKind\":\"tenantId\",\"notNull\":false,\"unique\":false},\"case_id\":{\"type\":\"UUID\",\"referenceKind\":\"foreignKey\",\"notNull\":true,\"unique\":false},\"link_kind\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"target_type\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"target_id\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"target_label\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"external_url\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"status\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false},\"last_status_at\":{\"type\":\"TIMESTAMP\",\"notNull\":false,\"unique\":false},\"metadata\":{\"type\":\"TEXT\",\"notNull\":false,\"unique\":false}},\"indexes\":[{\"name\":\"support_work_links_case_id_target_type_idx\",\"columns\":[\"case_id\",\"target_type\",\"target_id\"],\"unique\":true},{\"name\":\"support_work_links_slug_context_idx\",\"columns\":[\"slug\",\"context\"]},{\"name\":\"support_work_links_tenant_id_created_at_idx\",\"columns\":[\"tenant_id\",\"created_at\"]}],\"version\":\"72accaad\"}},\"@happyvertical/smrt-support:SupportWorkLinkCollection\":{\"name\":\"supportworklinkcollection\",\"className\":\"SupportWorkLinkCollection\",\"qualifiedName\":\"@happyvertical/smrt-support:SupportWorkLinkCollection\",\"collection\":\"supportworklinks\",\"filePath\":\"/home/runner/_work/smrt/smrt/packages/support/src/models/support-work-link.ts\",\"packageName\":\"@happyvertical/smrt-support\",\"fields\":{},\"methods\":{\"forCase\":{\"name\":\"forCase\",\"async\":true,\"parameters\":[{\"name\":\"caseId\",\"type\":\"string\",\"optional\":false}],\"returnType\":\"Promise<SupportWorkLink[]>\",\"isStatic\":false,\"isPublic\":true}},\"decoratorConfig\":{\"tableName\":\"support_work_links\"},\"extends\":\"SmrtCollection\",\"extendsTypeArg\":\"SupportWorkLink\",\"exportName\":\"SupportWorkLinkCollection\",\"collectionExportName\":\"SupportWorkLinkCollectionCollection\",\"schema\":{\"tableName\":\"support_work_links\",\"ddl\":\"CREATE TABLE IF NOT EXISTS \\\"support_work_links\\\" (\\n  \\\"id\\\" UUID PRIMARY KEY NOT NULL,\\n  \\\"slug\\\" TEXT NOT NULL,\\n  \\\"context\\\" TEXT NOT NULL DEFAULT '',\\n  \\\"created_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp,\\n  \\\"updated_at\\\" TIMESTAMP NOT NULL DEFAULT current_timestamp\\n);\",\"columns\":{\"id\":{\"type\":\"UUID\",\"primaryKey\":true,\"referenceKind\":\"id\",\"notNull\":true},\"slug\":{\"type\":\"TEXT\",\"notNull\":true},\"context\":{\"type\":\"TEXT\",\"notNull\":true,\"default\":\"\"},\"created_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"},\"updated_at\":{\"type\":\"TIMESTAMP\",\"notNull\":true,\"default\":\"current_timestamp\"}},\"indexes\":[{\"name\":\"support_work_links_slug_context_idx\",\"columns\":[\"slug\",\"context\"],\"unique\":true},{\"name\":\"support_work_links_created_at_idx\",\"columns\":[\"created_at\"]}],\"version\":\"d1147c3e\"}}},\"moduleType\":\"smrt\",\"smrtDependencies\":[\"@happyvertical/smrt-chat\",\"@happyvertical/smrt-core\",\"@happyvertical/smrt-jobs\",\"@happyvertical/smrt-messages\",\"@happyvertical/smrt-projects\",\"@happyvertical/smrt-tenancy\",\"@happyvertical/smrt-users\"]}"));
 //#endregion
 //#region src/permissions.ts
 var REASSIGN_CASE_PERMISSION = "support.reassign-case";

package/dist/manifest.json

@@ -2,7 +2,7 @@
   "version": "1.0.0",
   "timestamp": 0,
   "packageName": "@happyvertical/smrt-support",
-  "packageVersion": "0.41.0",
+  "packageVersion": "0.42.1",
   "objects": {
     "@happyvertical/smrt-support:ServiceTimeEntry": {
       "name": "servicetimeentry",

package/dist/smrt-knowledge.json

@@ -3,13 +3,13 @@
   "sensitiveFieldsExcluded": true,
   "generatedAt": "1970-01-01T00:00:00.000Z",
   "packageName": "@happyvertical/smrt-support",
-  "packageVersion": "0.41.0",
+  "packageVersion": "0.42.1",
   "sourceManifestPath": "dist/manifest.json",
   "agentDocPath": "AGENTS.md",
   "sourceHashes": {
-    "manifest": "00aa9b02ca4d32fe55fcf1c087848a74f205ae573d6260cdca630088090f8958",
-    "packageJson": "cff4df772b881af92feb3a250b40aa44f6c44ba5f2817a7091c7eba0610f430a",
-    "agents": "94c5793e435f84b7f1a8366e30288f27a480cf6c0a78e2ea61fef67733f1f7be"
+    "manifest": "4a0d664a7749f855c50bc0a1fa1f1f5b3585ddf0a337da7d95ba0c2c23fc3ce9",
+    "packageJson": "86eea2801e21b5be082c5003f768f7661ce27c78fc8e1a8b2f56eb9a14fe7aa2",
+    "agents": "57d75c4e48c549de0e7e50bfc16d739384cd37f4a0c66f0375d1985b24e6cbdd"
   },
   "exports": [
     ".",
@@ -5085,5 +5085,5 @@
     "polymorphicAssociations": 0,
     "uuidColumns": 92
   },
-  "agentDoc": "# @happyvertical/smrt-support\n\nAI-first Support Cases for the SMRT framework (epic #1934). Every inbound\nsupport interaction — chat message or email — creates or joins one canonical,\ntenant-scoped **Support Case**; channels stay transports, never separate\nsystems of record. The package owns the case lifecycle, channel intake, the\nAutomated Support Response workflow with lossless **Human Handoff**,\nProject-qualified routing, **Service Target** clocks with timed escalation,\nand auditable **Service Time Entries** whose client charges and provider\ncompensation stay separate. Since #1955 the canonical `ServiceTimeEntry` class\nis owned by `smrt-projects`; this package exposes a compatibility subtype that\nrestates the shared fields for isolated manifest scanning. Both imports use the\nunchanged `service_time_entries` table, so no data is duplicated.\n\n**Boundary (FR-29a):** Support owns tickets, interactions, routing, and\nservice targets. Delivery Operations owns repository work — a **Delivery\nHandoff** links a case to a Development Work Item (e.g.\n`@happyvertical/smrt-projects:Issue`) via a `SupportWorkLink` without ever\ndriving its execution; the delivery side reports status echoes back.\n\n## Models\n\nCase-side models are **internal**: generated API/CLI/MCP surfaces are\nread-only (`list`/`get`) and every write goes through the service facades\n(the `smrt-chat` `ChatService` idiom). Operational configuration models\n(bindings, policies, specialists, qualifications, availability) expose full\ngenerated CRUD; **commercial terms** (`SupportPlan`,\n`SupportCompensationPlan`) are read-only too — their writes flow through the\n`support.manage-plans`-gated `SupportPlanAdminService`.\n\n### Case core (#1926)\n\n- **SupportCase** (`support_cases`) — canonical ticket: `caseNumber`,\n  `subject`, `status` (`new → triaged → assigned → in_progress →\n  waiting_on_client|escalated → resolved → closed`, guarded at save time via\n  the WeakMap + authoritative-DB-read idiom from S5 #1390), `priority`,\n  `severity` (plan-defined key), `category`, `sensitive`, `channelKind`,\n  `clientProfileId`/`openedByProfileId` (crossPackageRef → Profile),\n  `projectId` (app-defined string — deliberately not an FK), `bindingId`,\n  `threadKey` (create-or-join dedup key), `planId` + `planSnapshot` (terms\n  frozen at apply time), assignment fields, response stamps\n  (`acknowledgedAt`, `firstRespondedAt`), `humanRequestedAt`, resolution\n  fields, `reopenCount`/`lastReopenedAt`, `aiEnabled`.\n- **SupportInteraction** (`support_interactions`,\n  `conflictColumns: ['source_key']`) — channel-neutral transport record:\n  `direction` (`inbound`/`outbound`/`internal`), `channelKind`, `actorKind`\n  (`client`/`specialist`/`agent`/`system`), denormalized `body`, and the\n  qualified `sourceType`/`sourceId` + globally unique `sourceKey`\n  (`chat:<messageId>`, `email:<emailId>`, `manual:<uuid>`) that makes\n  re-ingestion idempotent.\n- **SupportCaseEvent** (`support_case_events`) — append-only audit trail\n  (transitions, assignments, AI runs, handoffs, escalations, target state,\n  work links, reopens). Together with interactions this is the complete\n  context a Human Handoff transfers.\n- **SupportChannelBinding** (`support_channel_bindings`,\n  `conflictColumns: ['target_type','target_id']`) — marks a container as a\n  support intake channel: `bindingKind` (`chat_room`/`email_account`),\n  qualified `targetType` + `targetId`, default client/project/plan,\n  `selfAddresses` (email direction heuristic). Unbound containers are never\n  touched.\n- **SupportWorkLink** (`support_work_links`) — Support/Development Work Item\n  links with a read-only `status` echo.\n\n### AI workflow (#1928)\n\n- **SupportPolicy** (`support_policies`) — what the AI may do without a\n  human: `autoAcknowledge`/`autoClassify`/`autoAnswer` (on by default),\n  `autoTroubleshoot`/`autoResolve` (off by default),\n  `autoResolveMaxSeverity`, `confidenceThreshold`, `maxAutoAttempts`,\n  `sensitiveCategories`, `allowedTools`, `autoSendEmailReplies` (off —\n  email replies are drafted, not sent). Resolution is most-specific-wins on\n  `(planId, projectId)`; no row → `DEFAULT_SUPPORT_POLICY` (conservative).\n- **SupportAiRun** (`support_ai_runs`) — append-only audit of each phase\n  (`acknowledge`/`classify`/`answer`/`troubleshoot`/`resolve`) with\n  `confidence`, classification output, knowledge refs, tool calls, outcome\n  (`completed`/`skipped`/`failed`/`handed_off`), and `correlationId`.\n\n### Routing, targets, escalation (#1929)\n\n- **SupportSpecialist** (`support_specialists`) — specialist role record on a\n  Profile (the commerce `Customer` role-record idiom): `languages`,\n  `timezone`, `maxConcurrentCases`, `onCallPriority`, status.\n- **SupportQualification** (`support_qualifications`) — effective-dated\n  Project Support Qualification (`trainee`/`qualified`/`expert`).\n- **SupportAvailability** (`support_availability_windows`) — weekly windows\n  plus `on_call`/`time_off` spans.\n- **SupportPlan** (`support_plans`, `conflictColumns:\n  ['tenant_id','plan_key']`) — the Managed Support Plan: coverage calendar +\n  holidays + timezone, channels, severity definitions, per-severity\n  acknowledgement/response/update/resolution target minutes, `pauseStatuses`\n  (clocks pause only when the plan says so), escalation policy steps,\n  availability fee, `includedMinutes`, `overageHourlyRate`,\n  `onCallHourlyRate`, time-approval policy, optional\n  `subscriptionPlanKey` binding (string, not a dependency).\n  `snapshotTerms()` feeds `SupportCase.planSnapshot`.\n- **SupportServiceTarget** (`support_service_targets`,\n  `conflictColumns: ['case_id','target_type','cycle']`) — one clock per\n  target type (update clocks recur via `cycle`), with pause accounting and\n  `escalationJobId` (the one-shot `_smrt_jobs` row scheduled at `dueAt`,\n  cancelled on satisfy).\n- **SupportEscalation** (`support_escalations`) — the audit record of one\n  escalation firing.\n- **SupportCompensationPlan** (`support_compensation_plans`) —\n  effective-dated Support Specialist earning terms; specialist-specific plan\n  wins over the tenant default at the work instant. Deliberately separate\n  from `SupportPlan` (client pricing) so margin stays measurable.\n\n### Service time (#1930)\n\n- **ServiceTimeEntry** (`service_time_entries`) — auditable Professional\n  Service duration: work-context-generic (`caseId` and/or polymorphic\n  `workRefType`/`workRefId`), delivering Participant (`participantKind`\n  `human`/`agent` + `participantProfileId`/`agentRef`), `source`\n  (`timer`/`manual`/`import`/`agent` — one shared validation/audit\n  contract), evidence JSON, and lifecycle `draft → submitted →\n  approved|rejected`, `approved → corrected` only. **Approved entries are\n  immutable**: the work-defining fields are frozen at save time (the\n  `LicenseSale` WeakMap-freeze idiom, backed by an authoritative DB-row\n  comparison); disputes create explicit corrections via `correctionOfId`.\n- **SupportCharge** / **SupportCompensation** (`support_charges` /\n  `support_compensations`, one per time entry) — derived commercial\n  snapshots: client amount from the Managed Support Plan (included-time\n  consumption then metered overage) vs provider amount from the Support\n  Compensation Plan, each with a frozen `rateSnapshot`. Margin = charge −\n  compensation, computed by readers; settlement/invoicing composes at the\n  app/accounting boundary (#1925) and is out of scope here.\n\n## Services\n\n- **SupportCaseService** — the closed write facade: `openCase`,\n  `recordInteraction` (idempotent on `sourceKey`; stamps\n  `acknowledgedAt`/`firstRespondedAt`; inbound un-parks\n  `waiting_on_client`), `transition`, `assign`, `resolve`, `close`,\n  `reopen` (preserves prior resolution in the reopen event), `requestHuman`,\n  `linkWork`/`recordWorkStatus` (Delivery Handoff), `recordEvent`,\n  `getTimeline` (merged interactions + events).\n- **SupportIntakeService** — create-or-join intake for both channels:\n  `ingestChatMessage` (bound `ChatRoom`; `chat:<roomId>[:<threadId>]` thread\n  keys; only `role: 'user'` messages), `ingestEmail` (bound `EmailAccount`;\n  RFC-thread joins via `inReplyTo`; `selfAddresses` skip; unresolved senders\n  park the case with `metadata.unresolvedClient`), plus\n  `registerSupportIntake()` — an opt-in `GlobalInterceptors.afterSave`\n  observer keyed on the `ChatMessage`/`Email` class names that never throws\n  into the source package's save path. Join semantics: open case → join;\n  resolved → reopen; closed → new case.\n- **SupportAiWorkflow** — the Automated Support Response (FR-28a):\n  `processIntake`/`processCase` run acknowledge → classify → answer →\n  resolve under the resolved `SupportPolicy` (conservative defaults), each\n  phase writing a `SupportAiRun` + `ai_run` case event. AI calls go through\n  the injected `SupportAiBoundary` (default uses `supportCase.do()` with\n  defensive JSON parsing that fails toward the human); knowledge comes from\n  the pluggable `SupportKnowledgeProvider` (default no-op). Classification\n  never overwrites human triage; email answers are drafted\n  (`metadata.draft`) unless the policy allows sending. Handoff triggers —\n  `client_request`, `low_confidence`, `high_severity`, `sensitive`,\n  `failed_resolution`, `policy` (attempt budget) — are always active.\n- **HumanHandoffService** — the lossless Human Handoff (FR-28b):\n  `handoff` assembles the full context package (case state + compact\n  timeline + AI runs) into the `handoff` event, stamps\n  `metadata.activeHandoff` for the no-repeat guarantee (repeat triggers are\n  deduped events), routes through the injected `assignSpecialist` seam\n  (#1929's routing service plugs in; default queues `new` cases to\n  `triaged`), and `releaseHandoff` clears the flag.\n- **ServiceTargetEngine** — Service Target clocks (FR-30/31):\n  `startTargetsForCase` derives per-severity clocks from the case's\n  `planSnapshot` (live plan fallback) with due times computed in covered\n  time (`coverage-calendar.ts`: timezone-aware weekly windows + holidays;\n  empty coverage = 24×7) and schedules one-shot `_smrt_jobs` escalation jobs\n  at `dueAt`; `onInteractionRecorded` satisfies acknowledgement/response and\n  recurs `update` cycles; `onCaseTransition` pauses/resumes clocks only when\n  the plan's `pauseStatuses` say so (recomputing remaining covered minutes)\n  and settles targets on resolve. Breach → `SupportServiceTarget.\n  checkAndEscalate` (background-eligible, at-least-once-safe) marks the\n  breach and escalates through the plan's policy steps (notify/reassign,\n  delayed follow-up levels), transitioning the case to `escalated`.\n- **SupportPlanAdminService** — the permission-gated write surface for\n  commercial terms: create/update/archive for Managed Support Plans and\n  Support Compensation Plans, every act behind `support.manage-plans` with\n  cross-tenant writes refused (generated CRUD on both models is read-only).\n- **SupportRoutingService** — explainable ranked routing (FR-30):\n  `rankSpecialists` hard-filters on active status, effective Project\n  Support Qualification, workload cap, and availability windows (specialist\n  timezone), then scores preferred-specialist, qualification level, on-call,\n  workload headroom, and language (weights in `ROUTING_WEIGHTS`; every\n  factor recorded so ineligible specialists show why); `autoAssign` writes\n  the assignment with its rationale; `reassign` is gated by\n  `support.reassign-case` and refuses cross-tenant principals.\n- **ServiceTimeEntryService** — the ONE recording contract for all four\n  entry sources (FR-40): `record` validates duration (explicit or derived\n  from the period; `timer` needs both bounds), participant coherence\n  (`human` → `participantProfileId`, `agent` → `agentRef`), and the work\n  context (case and/or work ref; case entries copy the tenant and append a\n  `time_recorded` event); `submit` stamps the submitter.\n- **TimeEntryApprovalService** — the approval gate and only writer of the\n  commercial snapshots (FR-36): `approve` resolves the governing terms (case\n  `planSnapshot` first, live plan fallback, zero-rate default), gates by\n  policy path (`automatic`/`threshold`/`operator`/`client`; operator paths\n  behind `support.approve-time-entry`; cross-tenant principals refused), then\n  derives the `SupportCharge` (included time first, then overage/on-call) and\n  `SupportCompensation` (effective-dated plan) rows; `reject` and `correct`\n  (supersede + linked fresh draft via `correctionOfId`) round out the\n  lifecycle. Case events carry the charge amount only — compensation never\n  leaks case-side.\n\n## Permissions\n\nContributed to the runtime catalog on import (the\n`personas.activate-directive` pattern): `support.reassign-case`,\n`support.approve-time-entry`, `support.manage-plans`. Privileged service\noperations take a `SupportPrincipal` (`can(slug)`), built from explicit slugs\nor a `PermissionResolver`.\n\n## Svelte UI\n\n`@happyvertical/smrt-support/svelte` ships presentational Svelte 5 surfaces:\n`CaseQueue` (priority/status/assignment/channel at a glance, `onselect`),\n`CaseDetail` (header, meta, linked work, merged timeline), `TargetList`\n(Service Target clocks with due/paused/satisfied/breached badges),\n`RoutingRationale` (ranked specialists with eligibility + factor chips and\nan optional reassign action), and `TimeEntryApprovalQueue`\n(date/hours/description/worker/status/amount with\napprove/reject-with-reason actions on submitted rows). Hosts adapt models\nwith `toSupportCaseView` / `toCaseTimelineItemView` / `toServiceTargetView`\n/ `toSupportTimeEntryView` — the time-entry view's first eight fields\ndeliberately match `smrt-projects`' presentation `TimeEntry` contract.\nComponents use `smrt-ui` primitives (`smrtRawPrimitives: \"strict\"`).\n\n## Dependencies\n\nPackage dependencies: `smrt-core`, `smrt-tenancy`, `smrt-projects`,\n`smrt-chat`, `smrt-messages`, `smrt-jobs`, `smrt-users`, `smrt-ui`,\n`@happyvertical/logger`, `@happyvertical/sql`. Profile and subscriptions\nreferences are `@crossPackageRef` string ids or plain string\nkeys. `smrt-projects` is the intentional shared delivery/evidence edge added\nby #1955. No inter-`smrt-*` `peerDependencies`.\n\n## Validation\n\n```sh\npnpm --filter @happyvertical/smrt-support test\npnpm --filter @happyvertical/smrt-support test:postgres\npnpm --filter @happyvertical/smrt-support typecheck\npnpm --filter @happyvertical/smrt-support build\n```\n\n`test:postgres` is the lane that holds the money/rate line — SQLite's type\naffinity stores a REAL in an INTEGER column without complaint, so a money field\nthat reverted to DECIMAL passes every SQLite suite.\n\n## Money and rates\n\n- **Money is integer minor units** (cents) — `$19.99` is `1999`.\n  `SupportPlan.availabilityFeeAmount`, `SupportCharge.amount` and\n  `SupportCompensation.amount` initialize `= 0`, never `= 0.0`: the integer\n  literal is what maps them to INTEGER columns (#2401).\n- **Rates stay DECIMAL but their unit changed.**\n  `SupportPlan.overageHourlyRate` / `onCallHourlyRate` and\n  `SupportCompensationPlan.hourlyRate` are **minor units per hour**, so\n  `hours * rate` yields minor units. INTEGER would truncate a sub-unit rate to\n  zero, which is why they keep a decimal initializer.\n- **`roundMoney()` is the single rate↔money boundary.** It rounds\n  `(seconds / 3600) * hourlyRate` to a whole minor unit, which is what lets the\n  `thresholdAmount` comparison in `determinePath()` be an exact `>` with no\n  tolerance. `TimeApprovalPolicy.thresholdAmount` is in the same unit as\n  `SupportCharge.amount`.\n- **Migrating an existing database**: `preflightSupportMoneyMinorUnits(db)`\n  reports which columns still hold major units and which rows would be rounded\n  or overflow `int4`; `migrateSupportMoneyToMinorUnits(db)` converts them\n  (idempotent via `_smrt_backfills`). The **rate columns are not in that list**\n  — their type does not change, but their stored values must still be\n  multiplied by the same scale in the same deploy step. Frozen `rateSnapshot`\n  JSON on settled charges is history and is left alone. On SQLite the values\n  are rescaled but the declared type needs the table-rebuild path (#2370); the\n  `int4` ceiling is ~2.1e9 minor units (~$21.4M) per column, with BIGINT parked\n  in #2373.\n\n## Gotchas\n\n- **Writes go through the facades** — the case-side generated routes are\n  read-only on purpose; `create`/`update` on them is not a bug to \"fix\".\n- **`projectId` is an app-defined string** — the consuming app owns the\n  Project concept; don't turn it into an FK or a crossPackageRef to\n  `smrt-projects:Project` (that class is a provider board, not a client\n  initiative).\n- **`SupportCase.threadKey` + `SupportInteraction.sourceKey` carry intake\n  correctness** — `sourceKey` is globally unique (`conflictColumns`), so\n  replayed transport rows are no-ops; new manual interactions must use a\n  fresh `manual:<uuid>` key.\n- **High-volume models avoid the inherited `name` field** (`subject`,\n  `displayName`, …) so the default `(slug, context, _meta_type)` unique index\n  falls back to id-derived slugs; named config models carry\n  `conflictColumns` instead (which replaces that index).\n- **Approved time entries never change** — corrections are new rows linked\n  by `correctionOfId`; the original flips to `corrected` with its snapshot\n  intact.\n- **Plan edits never rewrite history** — cases keep `planSnapshot`, charges\n  and compensation keep `rateSnapshot`.\n- **Create-or-join and included-time consumption serialize in-process** —\n  `SupportIntakeService` (per conversation key) and\n  `TimeEntryApprovalService` (per case) use a `KeyedMutex`, which covers the\n  single-app-process deployment these paths run in. Multi-replica\n  deployments must serialize at the app layer (route a conversation's\n  intake / a case's approvals through one worker, or add an app-level\n  claim) — the framework exposes no cross-adapter transaction primitive at\n  this seam. Escalation is additionally idempotent per `(target, level)`,\n  so at-least-once job redelivery never stacks duplicate escalations.\n"
+  "agentDoc": "# @happyvertical/smrt-support\n\nAI-first Support Cases for the SMRT framework (epic #1934). Every inbound\nsupport interaction — chat message or email — creates or joins one canonical,\ntenant-scoped **Support Case**; channels stay transports, never separate\nsystems of record. The package owns the case lifecycle, channel intake, the\nAutomated Support Response workflow with lossless **Human Handoff**,\nProject-qualified routing, **Service Target** clocks with timed escalation,\nand auditable **Service Time Entries** whose client charges and provider\ncompensation stay separate. Since #1955 the canonical `ServiceTimeEntry` class\nis owned by `smrt-projects`; this package exposes a compatibility subtype that\nrestates the shared fields for isolated manifest scanning. Both imports use the\nunchanged `service_time_entries` table, so no data is duplicated.\n\n**Boundary (FR-29a):** Support owns tickets, interactions, routing, and\nservice targets. Delivery Operations owns repository work — a **Delivery\nHandoff** links a case to a Development Work Item (e.g.\n`@happyvertical/smrt-projects:Issue`) via a `SupportWorkLink` without ever\ndriving its execution; the delivery side reports status echoes back.\n\n## Models\n\nCase-side models are **internal**: generated API/CLI/MCP surfaces are\nread-only (`list`/`get`) and every write goes through the service facades\n(the `smrt-chat` `ChatService` idiom). Operational configuration models\n(bindings, policies, specialists, qualifications, availability) expose full\ngenerated CRUD; **commercial terms** (`SupportPlan`,\n`SupportCompensationPlan`) are read-only too — their writes flow through the\n`support.manage-plans`-gated `SupportPlanAdminService`.\n\n### Case core (#1926)\n\n- **SupportCase** (`support_cases`) — canonical ticket: `caseNumber`,\n  `subject`, `status` (`new → triaged → assigned → in_progress →\n  waiting_on_client|escalated → resolved → closed`, guarded at save time via\n  the WeakMap + authoritative-DB-read idiom from S5 #1390), `priority`,\n  `severity` (plan-defined key), `category`, `sensitive`, `channelKind`,\n  `clientProfileId`/`openedByProfileId` (crossPackageRef → Profile),\n  `projectId` (app-defined string — deliberately not an FK), `bindingId`,\n  `threadKey` (create-or-join dedup key), `planId` + `planSnapshot` (terms\n  frozen at apply time), assignment fields, response stamps\n  (`acknowledgedAt`, `firstRespondedAt`), `humanRequestedAt`, resolution\n  fields, `reopenCount`/`lastReopenedAt`, `aiEnabled`.\n- **SupportInteraction** (`support_interactions`,\n  `conflictColumns: ['source_key']`) — channel-neutral transport record:\n  `direction` (`inbound`/`outbound`/`internal`), `channelKind`, `actorKind`\n  (`client`/`specialist`/`agent`/`system`), denormalized `body`, and the\n  qualified `sourceType`/`sourceId` + globally unique `sourceKey`\n  (`chat:<messageId>`, `email:<emailId>`, `manual:<uuid>`) that makes\n  re-ingestion idempotent.\n- **SupportCaseEvent** (`support_case_events`) — append-only audit trail\n  (transitions, assignments, AI runs, handoffs, escalations, target state,\n  work links, reopens). Together with interactions this is the complete\n  context a Human Handoff transfers.\n- **SupportChannelBinding** (`support_channel_bindings`,\n  `conflictColumns: ['target_type','target_id']`) — marks a container as a\n  support intake channel: `bindingKind` (`chat_room`/`email_account`),\n  qualified `targetType` + `targetId`, default client/project/plan,\n  `selfAddresses` (email direction heuristic). Unbound containers are never\n  touched.\n- **SupportWorkLink** (`support_work_links`) — Support/Development Work Item\n  links with a read-only `status` echo.\n\n### AI workflow (#1928)\n\n- **SupportPolicy** (`support_policies`) — what the AI may do without a\n  human: `autoAcknowledge`/`autoClassify`/`autoAnswer` (on by default),\n  `autoTroubleshoot`/`autoResolve` (off by default),\n  `autoResolveMaxSeverity`, `confidenceThreshold`, `maxAutoAttempts`,\n  `sensitiveCategories`, `allowedTools`, `autoSendEmailReplies` (off —\n  email replies are drafted, not sent). Resolution is most-specific-wins on\n  `(planId, projectId)`; no row → `DEFAULT_SUPPORT_POLICY` (conservative).\n- **SupportAiRun** (`support_ai_runs`) — append-only audit of each phase\n  (`acknowledge`/`classify`/`answer`/`troubleshoot`/`resolve`) with\n  `confidence`, classification output, knowledge refs, tool calls, outcome\n  (`completed`/`skipped`/`failed`/`handed_off`), and `correlationId`.\n\n### Routing, targets, escalation (#1929)\n\n- **SupportSpecialist** (`support_specialists`) — specialist role record on a\n  Profile (the commerce `Customer` role-record idiom): `languages`,\n  `timezone`, `maxConcurrentCases`, `onCallPriority`, status.\n- **SupportQualification** (`support_qualifications`) — effective-dated\n  Project Support Qualification (`trainee`/`qualified`/`expert`).\n- **SupportAvailability** (`support_availability_windows`) — weekly windows\n  plus `on_call`/`time_off` spans.\n- **SupportPlan** (`support_plans`, `conflictColumns:\n  ['tenant_id','plan_key']`) — the Managed Support Plan: coverage calendar +\n  holidays + timezone, channels, severity definitions, per-severity\n  acknowledgement/response/update/resolution target minutes, `pauseStatuses`\n  (clocks pause only when the plan says so), escalation policy steps,\n  availability fee, `includedMinutes`, `overageHourlyRate`,\n  `onCallHourlyRate`, time-approval policy, optional\n  `subscriptionPlanKey` binding (string, not a dependency).\n  `snapshotTerms()` feeds `SupportCase.planSnapshot`.\n- **SupportServiceTarget** (`support_service_targets`,\n  `conflictColumns: ['case_id','target_type','cycle']`) — one clock per\n  target type (update clocks recur via `cycle`), with pause accounting and\n  `escalationJobId` (the one-shot `_smrt_jobs` row scheduled at `dueAt`,\n  cancelled on satisfy).\n- **SupportEscalation** (`support_escalations`) — the audit record of one\n  escalation firing.\n- **SupportCompensationPlan** (`support_compensation_plans`) —\n  effective-dated Support Specialist earning terms; specialist-specific plan\n  wins over the tenant default at the work instant. Deliberately separate\n  from `SupportPlan` (client pricing) so margin stays measurable.\n\n### Service time (#1930)\n\n- **ServiceTimeEntry** (`service_time_entries`) — auditable Professional\n  Service duration: work-context-generic (`caseId` and/or polymorphic\n  `workRefType`/`workRefId`), delivering Participant (`participantKind`\n  `human`/`agent` + `participantProfileId`/`agentRef`), `source`\n  (`timer`/`manual`/`import`/`agent` — one shared validation/audit\n  contract), evidence JSON, and lifecycle `draft → submitted →\n  approved|rejected`, `approved → corrected` only. **Approved entries are\n  immutable**: the work-defining fields are frozen at save time (the\n  `LicenseSale` WeakMap-freeze idiom, backed by an authoritative DB-row\n  comparison); disputes create explicit corrections via `correctionOfId`.\n- **SupportCharge** / **SupportCompensation** (`support_charges` /\n  `support_compensations`, one per time entry) — derived commercial\n  snapshots: client amount from the Managed Support Plan (included-time\n  consumption then metered overage) vs provider amount from the Support\n  Compensation Plan, each with a frozen `rateSnapshot`. Margin = charge −\n  compensation, computed by readers; settlement/invoicing composes at the\n  app/accounting boundary (#1925) and is out of scope here.\n\n## Services\n\n- **SupportCaseService** — the closed write facade: `openCase`,\n  `recordInteraction` (idempotent on `sourceKey`; stamps\n  `acknowledgedAt`/`firstRespondedAt`; inbound un-parks\n  `waiting_on_client`), `transition`, `assign`, `resolve`, `close`,\n  `reopen` (preserves prior resolution in the reopen event), `requestHuman`,\n  `linkWork`/`recordWorkStatus` (Delivery Handoff), `recordEvent`,\n  `getTimeline` (merged interactions + events).\n- **SupportIntakeService** — create-or-join intake for both channels:\n  `ingestChatMessage` (bound `ChatRoom`; `chat:<roomId>[:<threadId>]` thread\n  keys; only `role: 'user'` messages), `ingestEmail` (bound `EmailAccount`;\n  RFC-thread joins via `inReplyTo`; `selfAddresses` skip; unresolved senders\n  park the case with `metadata.unresolvedClient`), plus\n  `registerSupportIntake()` — an opt-in `GlobalInterceptors.afterSave`\n  observer keyed on the `ChatMessage`/`Email` class names that never throws\n  into the source package's save path. Join semantics: open case → join;\n  resolved → reopen; closed → new case.\n- **SupportAiWorkflow** — the Automated Support Response (FR-28a):\n  `processIntake`/`processCase` run acknowledge → classify → answer →\n  resolve under the resolved `SupportPolicy` (conservative defaults), each\n  phase writing a `SupportAiRun` + `ai_run` case event. AI calls go through\n  the injected `SupportAiBoundary` (default uses `supportCase.do()` with\n  defensive JSON parsing that fails toward the human); knowledge comes from\n  the pluggable `SupportKnowledgeProvider` (default no-op). Classification\n  never overwrites human triage; email answers are drafted\n  (`metadata.draft`) unless the policy allows sending. Handoff triggers —\n  `client_request`, `low_confidence`, `high_severity`, `sensitive`,\n  `failed_resolution`, `policy` (attempt budget) — are always active.\n- **HumanHandoffService** — the lossless Human Handoff (FR-28b):\n  `handoff` assembles the full context package (case state + compact\n  timeline + AI runs) into the `handoff` event, stamps\n  `metadata.activeHandoff` for the no-repeat guarantee (repeat triggers are\n  deduped events), routes through the injected `assignSpecialist` seam\n  (#1929's routing service plugs in; default queues `new` cases to\n  `triaged`), and `releaseHandoff` clears the flag.\n- **ServiceTargetEngine** — Service Target clocks (FR-30/31):\n  `startTargetsForCase` derives per-severity clocks from the case's\n  `planSnapshot` (live plan fallback) with due times computed in covered\n  time (`coverage-calendar.ts`: timezone-aware weekly windows + holidays;\n  empty coverage = 24×7) and schedules one-shot `_smrt_jobs` escalation jobs\n  at `dueAt`; `onInteractionRecorded` satisfies acknowledgement/response and\n  recurs `update` cycles; `onCaseTransition` pauses/resumes clocks only when\n  the plan's `pauseStatuses` say so (recomputing remaining covered minutes)\n  and settles targets on resolve. Breach → `SupportServiceTarget.\n  checkAndEscalate` (background-eligible, at-least-once-safe) marks the\n  breach and escalates through the plan's policy steps (notify/reassign,\n  delayed follow-up levels), transitioning the case to `escalated`.\n- **SupportPlanAdminService** — the permission-gated write surface for\n  commercial terms: create/update/archive for Managed Support Plans and\n  Support Compensation Plans, every act behind `support.manage-plans` with\n  cross-tenant writes refused (generated CRUD on both models is read-only).\n- **SupportRoutingService** — explainable ranked routing (FR-30):\n  `rankSpecialists` hard-filters on active status, effective Project\n  Support Qualification, workload cap, and availability windows (specialist\n  timezone), then scores preferred-specialist, qualification level, on-call,\n  workload headroom, and language (weights in `ROUTING_WEIGHTS`; every\n  factor recorded so ineligible specialists show why); `autoAssign` writes\n  the assignment with its rationale; `reassign` is gated by\n  `support.reassign-case` and refuses cross-tenant principals.\n- **ServiceTimeEntryService** — the ONE recording contract for all four\n  entry sources (FR-40): `record` validates duration (explicit or derived\n  from the period; `timer` needs both bounds), participant coherence\n  (`human` → `participantProfileId`, `agent` → `agentRef`), and the work\n  context (case and/or work ref; case entries copy the tenant and append a\n  `time_recorded` event); `submit` stamps the submitter.\n- **TimeEntryApprovalService** — the approval gate and only writer of the\n  commercial snapshots (FR-36): `approve` resolves the governing terms (case\n  `planSnapshot` first, live plan fallback, zero-rate default), gates by\n  policy path (`automatic`/`threshold`/`operator`/`client`; operator paths\n  behind `support.approve-time-entry`; cross-tenant principals refused), then\n  derives the `SupportCharge` (included time first, then overage/on-call) and\n  `SupportCompensation` (effective-dated plan) rows; `reject` and `correct`\n  (supersede + linked fresh draft via `correctionOfId`) round out the\n  lifecycle. Case events carry the charge amount only — compensation never\n  leaks case-side.\n\n## Permissions\n\nContributed to the runtime catalog on import (the\n`personas.activate-directive` pattern): `support.reassign-case`,\n`support.approve-time-entry`, `support.manage-plans`. Privileged service\noperations take a `SupportPrincipal` (`can(slug)`), built from explicit slugs\nor a `PermissionResolver`.\n\n## Svelte UI\n\n`@happyvertical/smrt-support/svelte` ships presentational Svelte 5 surfaces:\n`CaseQueue` (priority/status/assignment/channel at a glance, `onselect`),\n`CaseDetail` (header, meta, linked work, merged timeline), `TargetList`\n(Service Target clocks with due/paused/satisfied/breached badges),\n`RoutingRationale` (ranked specialists with eligibility + factor chips and\nan optional reassign action), and `TimeEntryApprovalQueue`\n(date/hours/description/worker/status/amount with\napprove/reject-with-reason actions on submitted rows). Hosts adapt models\nwith `toSupportCaseView` / `toCaseTimelineItemView` / `toServiceTargetView`\n/ `toSupportTimeEntryView` — the time-entry view's first eight fields\ndeliberately match `smrt-projects`' presentation `TimeEntry` contract.\nComponents use `smrt-ui` primitives (`smrtRawPrimitives: \"strict\"`).\n\n## Dependencies\n\nPackage dependencies: `smrt-core`, `smrt-tenancy`, `smrt-projects`,\n`smrt-chat`, `smrt-messages`, `smrt-jobs`, `smrt-users`, `smrt-ui`,\n`@happyvertical/logger`, `@happyvertical/sql`. Profile and subscriptions\nreferences are `@crossPackageRef` string ids or plain string\nkeys. `smrt-projects` is the intentional shared delivery/evidence edge added\nby #1955. No inter-`smrt-*` `peerDependencies`.\n\n## Validation\n\n```sh\npnpm --filter @happyvertical/smrt-support test\npnpm --filter @happyvertical/smrt-support test:postgres\npnpm --filter @happyvertical/smrt-support typecheck\npnpm --filter @happyvertical/smrt-support build\n```\n\n`test:postgres` is the lane that holds the money/rate line — SQLite's type\naffinity stores a REAL in an INTEGER column without complaint, so a money field\nthat reverted to DECIMAL passes every SQLite suite.\n\n## Money and rates\n\n- **Money is integer minor units** (cents) — `$19.99` is `1999`.\n  `SupportPlan.availabilityFeeAmount`, `SupportCharge.amount` and\n  `SupportCompensation.amount` initialize `= 0`, never `= 0.0`: the integer\n  literal is what maps them to INTEGER columns (BIGINT on fresh PostgreSQL/DuckDB databases; #2401, #2373).\n- **Rates stay DECIMAL but their unit changed.**\n  `SupportPlan.overageHourlyRate` / `onCallHourlyRate` and\n  `SupportCompensationPlan.hourlyRate` are **minor units per hour**, so\n  `hours * rate` yields minor units. INTEGER would truncate a sub-unit rate to\n  zero, which is why they keep a decimal initializer.\n- **`roundMoney()` is the single rate↔money boundary.** It rounds\n  `(seconds / 3600) * hourlyRate` to a whole minor unit, which is what lets the\n  `thresholdAmount` comparison in `determinePath()` be an exact `>` with no\n  tolerance. `TimeApprovalPolicy.thresholdAmount` is in the same unit as\n  `SupportCharge.amount`.\n- **Migrating an existing database**: `preflightSupportMoneyMinorUnits(db)`\n  reports which columns still hold major units and which rows would be rounded\n  or exceed JavaScript's safe-integer range; `migrateSupportMoneyToMinorUnits(db)` converts them\n  (idempotent via `_smrt_backfills`). The **rate columns are not in that list**\n  — their type does not change, but their stored values must still be\n  multiplied by the same scale in the same deploy step. Frozen `rateSnapshot`\n  JSON on settled charges is history and is left alone. On SQLite the values\n  are rescaled but the declared type needs the table-rebuild path (#2370).\n  Fresh PostgreSQL/DuckDB INTEGER columns are BIGINT and hydration rejects\n  values outside JavaScript's safe-integer range; existing PostgreSQL `int4`\n  columns require #2424.\n\n## Gotchas\n\n- **Writes go through the facades** — the case-side generated routes are\n  read-only on purpose; `create`/`update` on them is not a bug to \"fix\".\n- **`projectId` is an app-defined string** — the consuming app owns the\n  Project concept; don't turn it into an FK or a crossPackageRef to\n  `smrt-projects:Project` (that class is a provider board, not a client\n  initiative).\n- **`SupportCase.threadKey` + `SupportInteraction.sourceKey` carry intake\n  correctness** — `sourceKey` is globally unique (`conflictColumns`), so\n  replayed transport rows are no-ops; new manual interactions must use a\n  fresh `manual:<uuid>` key.\n- **High-volume models avoid the inherited `name` field** (`subject`,\n  `displayName`, …) so the default `(slug, context, _meta_type)` unique index\n  falls back to id-derived slugs; named config models carry\n  `conflictColumns` instead (which replaces that index).\n- **Approved time entries never change** — corrections are new rows linked\n  by `correctionOfId`; the original flips to `corrected` with its snapshot\n  intact.\n- **Plan edits never rewrite history** — cases keep `planSnapshot`, charges\n  and compensation keep `rateSnapshot`.\n- **Create-or-join and included-time consumption serialize in-process** —\n  `SupportIntakeService` (per conversation key) and\n  `TimeEntryApprovalService` (per case) use a `KeyedMutex`, which covers the\n  single-app-process deployment these paths run in. Multi-replica\n  deployments must serialize at the app layer (route a conversation's\n  intake / a case's approvals through one worker, or add an app-level\n  claim) — the framework exposes no cross-adapter transaction primitive at\n  this seam. Escalation is additionally idempotent per `(target, level)`,\n  so at-least-once job redelivery never stacks duplicate escalations.\n"
 }

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@happyvertical/smrt-support",
-  "version": "0.41.0",
+  "version": "0.42.1",
   "description": "AI-first Support Cases: channel-neutral intake, lifecycle, routing, service targets, and service time for the SMRT framework",
   "type": "module",
   "main": "./dist/index.js",
@@ -27,14 +27,14 @@
   "dependencies": {
     "@happyvertical/logger": "^0.88.0",
     "@happyvertical/sql": "^0.88.0",
-    "@happyvertical/smrt-chat": "0.41.0",
-    "@happyvertical/smrt-core": "0.41.0",
-    "@happyvertical/smrt-jobs": "0.41.0",
-    "@happyvertical/smrt-messages": "0.41.0",
-    "@happyvertical/smrt-projects": "0.41.0",
-    "@happyvertical/smrt-tenancy": "0.41.0",
-    "@happyvertical/smrt-ui": "0.41.0",
-    "@happyvertical/smrt-users": "0.41.0"
+    "@happyvertical/smrt-chat": "0.42.1",
+    "@happyvertical/smrt-core": "0.42.1",
+    "@happyvertical/smrt-jobs": "0.42.1",
+    "@happyvertical/smrt-messages": "0.42.1",
+    "@happyvertical/smrt-projects": "0.42.1",
+    "@happyvertical/smrt-tenancy": "0.42.1",
+    "@happyvertical/smrt-ui": "0.42.1",
+    "@happyvertical/smrt-users": "0.42.1"
   },
   "peerDependencies": {
     "svelte": "^5.56.4"
@@ -53,7 +53,7 @@
     "typescript": "5.9.3",
     "vite": "8.1.4",
     "vitest": "4.1.10",
-    "@happyvertical/smrt-vitest": "0.41.0"
+    "@happyvertical/smrt-vitest": "0.42.1"
   },
   "keywords": [
     "smrt",