@handled-ai/design-system 0.20.4 → 0.20.5

package/dist/components/conversation-panel.d.ts

@@ -63,8 +63,16 @@ interface ConversationThread {
     paused?: {
         playbook: string;
     } | null;
-    /** false => operator is not a participant; reply disabled (read-only). */
+    /** false => operator cannot reply or create drafts from this thread. */
     canReply?: boolean;
+    /** Explains why reply and draft creation are disabled. */
+    replyDisabledReason?: string;
+    /** Existing Gmail draft or thread URL. Rendered as a new-tab link when present. */
+    openInGmailUrl?: string | null;
+    /** Forces the Open in Gmail action into a disabled state. */
+    openInGmailDisabled?: boolean;
+    /** Tooltip/read-only copy for a disabled Open in Gmail action. */
+    openInGmailDisabledReason?: string | null;
     messages: ConvMessage[];
     /** Prefilled reply draft body. */
     draft?: string;

package/dist/components/conversation-panel.js

@@ -350,6 +350,47 @@ const STATUS_DOT = {
 function effectiveStatus(t) {
   return t.canReply === false ? "viewing" : t.status;
 }
+function disabledOpenInGmailReason(thread) {
+  var _a, _b;
+  return ((_a = thread.openInGmailDisabledReason) == null ? void 0 : _a.trim()) || ((_b = thread.replyDisabledReason) == null ? void 0 : _b.trim()) || "Gmail access is not available for this thread.";
+}
+function canOpenInGmail(thread, onOpenInGmail) {
+  return thread.openInGmailDisabled !== true && Boolean(thread.openInGmailUrl || onOpenInGmail);
+}
+function OpenInGmailButton({
+  thread,
+  onOpenInGmail,
+  label = "Open in Gmail"
+}) {
+  const hasConfiguredAction = Boolean(thread.openInGmailUrl || onOpenInGmail || thread.openInGmailDisabled || thread.openInGmailDisabledReason);
+  if (!hasConfiguredAction) return null;
+  const disabled = !canOpenInGmail(thread, onOpenInGmail);
+  const disabledReason = disabled ? disabledOpenInGmailReason(thread) : void 0;
+  if (!disabled && thread.openInGmailUrl) {
+    return /* @__PURE__ */ jsx(Button, { type: "button", variant: "ghost", size: "sm", asChild: true, children: /* @__PURE__ */ jsxs("a", { href: thread.openInGmailUrl, target: "_blank", rel: "noopener noreferrer", children: [
+      /* @__PURE__ */ jsx(GmailMark, { size: 14 }),
+      " ",
+      label
+    ] }) });
+  }
+  return /* @__PURE__ */ jsx("span", { className: "inline-flex", title: disabledReason, children: /* @__PURE__ */ jsxs(
+    Button,
+    {
+      type: "button",
+      variant: "ghost",
+      size: "sm",
+      disabled,
+      "aria-disabled": disabled || void 0,
+      "aria-label": disabledReason ? `${label}: ${disabledReason}` : label,
+      onClick: disabled ? void 0 : () => onOpenInGmail == null ? void 0 : onOpenInGmail(thread.threadId),
+      children: [
+        /* @__PURE__ */ jsx(GmailMark, { size: 14 }),
+        " ",
+        label
+      ]
+    }
+  ) });
+}
 function MessageView({
   message,
   expanded,
@@ -462,7 +503,8 @@ function ReplyComposer({
   onClose,
   onSend,
   onDraft,
-  onPreviewReply
+  onPreviewReply,
+  draftDisabledReason
 }) {
   var _a, _b, _c, _d;
   const [body, setBody] = React.useState((_a = thread.draft) != null ? _a : "");
@@ -473,6 +515,7 @@ function ReplyComposer({
   const [sendError, setSendError] = React.useState(null);
   const ccList = replyAll ? (_b = thread.cc) != null ? _b : [] : [];
   const subject = /^re:/i.test(thread.subject) ? thread.subject : `Re: ${thread.subject}`;
+  const draftDisabled = Boolean(draftDisabledReason);
   const localPreviewHtml = textToHtml(body) + (sig && thread.signature ? textToHtml(thread.signature) : "");
   const openPreview = async () => {
     var _a2, _b2;
@@ -516,6 +559,7 @@ function ReplyComposer({
     }
   };
   const handleDraft = async () => {
+    if (draftDisabled) return;
     setSending(true);
     setSendError(null);
     try {
@@ -654,19 +698,20 @@ function ReplyComposer({
       ),
       sendError ? /* @__PURE__ */ jsx("p", { role: "alert", className: "text-destructive text-sm", children: sendError }) : null,
       /* @__PURE__ */ jsxs(DialogFooter, { className: "sm:justify-between", children: [
-        /* @__PURE__ */ jsxs(
+        /* @__PURE__ */ jsx("span", { className: "inline-flex", title: draftDisabledReason != null ? draftDisabledReason : void 0, children: /* @__PURE__ */ jsxs(
           "button",
           {
             type: "button",
-            disabled: sending || previewState.loading,
+            disabled: sending || previewState.loading || draftDisabled,
             onClick: handleDraft,
+            "aria-label": draftDisabledReason ? `Open draft in Gmail: ${draftDisabledReason}` : "Open draft in Gmail",
             className: "text-muted-foreground hover:text-foreground inline-flex items-center gap-1.5 text-[13px] disabled:pointer-events-none disabled:opacity-50",
             children: [
               /* @__PURE__ */ jsx(GmailMark, { size: 14 }),
               " Open draft in Gmail"
             ]
           }
-        ),
+        ) }),
         /* @__PURE__ */ jsxs("span", { className: "flex items-center gap-2", children: [
           /* @__PURE__ */ jsx(Button, { type: "button", variant: "outline", size: "sm", disabled: sending, onClick: () => {
             setPreview(false);
@@ -701,7 +746,10 @@ function ThreadBody({
   onPreviewReply,
   onOpenInGmail
 }) {
+  var _a;
   const canReply = thread.canReply !== false;
+  const replyDisabledReason = ((_a = thread.replyDisabledReason) == null ? void 0 : _a.trim()) || "You are not a participant on this thread, so replying is disabled here.";
+  const draftDisabledReason = onCreateGmailDraft ? null : "Gmail draft creation is not available for this thread.";
   const hasCc = !!(thread.cc && thread.cc.length);
   const [mode, setMode] = React.useState("idle");
   const [replyAll, setReplyAll] = React.useState(false);
@@ -726,12 +774,14 @@ function ThreadBody({
       ] })
     ] }) : null,
     /* @__PURE__ */ jsx("div", { className: "space-y-1", children: thread.messages.map((m) => /* @__PURE__ */ jsx(MessageView, { message: m, expanded: !!expanded[m.id], onToggle: () => toggle(m.id), me }, m.id)) }),
-    !canReply ? /* @__PURE__ */ jsxs("div", { className: "border-border bg-muted/30 text-muted-foreground flex items-start gap-2 rounded-md border p-2.5 text-[12px]", children: [
+    !canReply ? /* @__PURE__ */ jsxs("div", { className: "border-border bg-muted/30 text-muted-foreground flex flex-wrap items-start gap-2 rounded-md border p-2.5 text-[12px]", children: [
       /* @__PURE__ */ jsx(Eye, { size: 14, className: "mt-0.5 shrink-0" }),
-      /* @__PURE__ */ jsxs("span", { children: [
+      /* @__PURE__ */ jsxs("span", { className: "min-w-0 flex-1", children: [
         /* @__PURE__ */ jsx("b", { children: "Viewing only." }),
-        " You\u2019re not a participant on this thread, so replying is disabled here."
-      ] })
+        " ",
+        replyDisabledReason
+      ] }),
+      /* @__PURE__ */ jsx(OpenInGmailButton, { thread, onOpenInGmail })
     ] }) : null,
     canReply && mode === "idle" ? /* @__PURE__ */ jsxs("div", { "data-slot": "conv-action-row", className: "border-border/70 mt-1 flex flex-wrap items-center gap-x-3 gap-y-2 border-t pt-3", children: [
       /* @__PURE__ */ jsxs(Button, { type: "button", size: "sm", onClick: () => {
@@ -748,10 +798,7 @@ function ThreadBody({
         /* @__PURE__ */ jsx(ReplyAll, { size: 14 }),
         " Reply all"
       ] }) : null,
-      /* @__PURE__ */ jsxs(Button, { type: "button", variant: "ghost", size: "sm", onClick: () => onOpenInGmail == null ? void 0 : onOpenInGmail(thread.threadId), children: [
-        /* @__PURE__ */ jsx(GmailMark, { size: 14 }),
-        " Open in Gmail"
-      ] }),
+      /* @__PURE__ */ jsx(OpenInGmailButton, { thread, onOpenInGmail }),
       /* @__PURE__ */ jsxs("span", { className: "text-muted-foreground/70 ml-auto inline-flex items-center gap-1.5 text-[12px]", children: [
         /* @__PURE__ */ jsx(GitMerge, { size: 13 }),
         " Stays on this thread"
@@ -771,9 +818,11 @@ function ThreadBody({
           setMode("sent");
         },
         onDraft: async (body, includeSignature) => {
-          await (onCreateGmailDraft == null ? void 0 : onCreateGmailDraft({ threadId: thread.threadId, body, includeSignature, replyAll }));
+          if (!onCreateGmailDraft) return;
+          await onCreateGmailDraft({ threadId: thread.threadId, body, includeSignature, replyAll });
           setMode("draft");
-        }
+        },
+        draftDisabledReason
       }
     ) : null,
     canReply && mode === "sent" ? /* @__PURE__ */ jsxs("div", { className: "border-status-active-border bg-status-active-bg flex items-center gap-2 rounded-md border p-3 text-[13px]", children: [
@@ -800,10 +849,7 @@ function ThreadBody({
         ] }),
         " thread; open it there to finish. Nothing was sent."
       ] }),
-      /* @__PURE__ */ jsxs(Button, { type: "button", variant: "ghost", size: "sm", onClick: () => onOpenInGmail == null ? void 0 : onOpenInGmail(thread.threadId), children: [
-        /* @__PURE__ */ jsx(GmailMark, { size: 14 }),
-        " Open in Gmail"
-      ] }),
+      /* @__PURE__ */ jsx(OpenInGmailButton, { thread, onOpenInGmail }),
       /* @__PURE__ */ jsx(Button, { type: "button", variant: "ghost", size: "sm", onClick: () => setMode("idle"), children: "Done" })
     ] }) : null
   ] });

package/dist/components/conversation-panel.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../../src/components/conversation-panel.tsx"],"sourcesContent":["\"use client\"\n\n/**\n * conversation-panel.tsx — in-case email-thread reader + reply, for the case\n * panel (\"Email response detected\" hub).\n *\n * v1 scope (WIT-853 / WIT-802): INLINE thread reading + reply only.\n *  - A collapsible hub header with a pulse badge whose color reflects state:\n *    responded (a reply needs you) / awaiting (sent, waiting) / viewing (read-only).\n *  - A list of thread rows; clicking one opens a Gmail-style reader inline,\n *    right under the row, with collapsible messages + quoted-history toggle.\n *  - Reply / Reply-all composer with a signature toggle and two send paths:\n *    Preview→Send (in-app) and \"Open draft in Gmail\" (deep link).\n *  - A \"playbook stopped\" banner when the customer's reply halted the sequence,\n *    and a read-only notice when the operator is not a thread participant.\n *\n * The bottom-right floating dock / side-by-side compare is intentionally OUT of\n * scope here and tracked separately (WIT-855).\n *\n * Presentational: all data + side effects come from the consumer. Email bodies\n * (`bodyHtml`, `quoted.html`) are sanitized before rendering.\n */\n\nimport * as React from \"react\"\nimport {\n  ChevronDown,\n  ChevronUp,\n  CornerUpLeft,\n  CheckCheck,\n  MailOpen,\n  FilePenLine,\n  Reply,\n  ReplyAll,\n  Eye,\n  Send,\n  Lock,\n  Pause,\n  GitMerge,\n  Check,\n  X,\n} from \"lucide-react\"\n\nimport { cn } from \"../lib/utils\"\nimport { getInitials } from \"../lib/user-display\"\nimport { BRAND_ICONS } from \"../lib/icons\"\nimport { htmlToTextSnippet, sanitizeHtml } from \"../internal/safe-html\"\nimport { Avatar, AvatarFallback, AvatarImage } from \"./avatar\"\nimport { Button } from \"./button\"\nimport { Switch } from \"./switch\"\nimport { Textarea } from \"./textarea\"\nimport { RichTextToolbar } from \"./rich-text-toolbar\"\nimport {\n  Dialog,\n  DialogContent,\n  DialogHeader,\n  DialogTitle,\n  DialogDescription,\n  DialogFooter,\n} from \"./dialog\"\n\n/* ── Types ───────────────────────────────────────────────────────────────── */\n\nexport interface ConvParticipant {\n  name: string\n  email: string\n  avatarUrl?: string | null\n  role?: string\n}\n\nexport interface ConvMessage {\n  id: string\n  direction: \"inbound\" | \"outbound\"\n  from: ConvParticipant\n  to: ConvParticipant\n  /** Absolute timestamp label, e.g. \"Jun 1, 2026, 9:12 AM\". */\n  date: string\n  /** Relative label, e.g. \"2 days ago\". */\n  ago?: string\n  receipt?: { kind: \"new\" | \"read\" | \"opened\" | \"sent\" | \"draft\"; label: string }\n  /** HTML body (preferred). Sanitized by the component before rendering. */\n  bodyHtml?: string\n  /** Plain-text fallback when `bodyHtml` is absent. */\n  body?: string\n  /** Quoted prior message, collapsed behind a toggle. Sanitized before rendering. */\n  quoted?: { attr: string; html: string }\n}\n\nexport type ConvStatus = \"responded\" | \"awaiting\" | \"viewing\" | \"draft\"\n\nexport interface ConversationThread {\n  threadId: string\n  subject: string\n  status: ConvStatus\n  /** Relative label for the most recent activity. */\n  lastWhen?: string\n  contact: ConvParticipant\n  cc?: ConvParticipant[]\n  /** Set when this thread's reply halted a playbook (terminal). */\n  paused?: { playbook: string } | null\n  /** false => operator is not a participant; reply disabled (read-only). */\n  canReply?: boolean\n  messages: ConvMessage[]\n  /** Prefilled reply draft body. */\n  draft?: string\n  /** Signature text appended to replies (plain text). */\n  signature?: string\n}\n\nexport interface ConversationReplyPayload {\n  threadId: string\n  body: string\n  includeSignature: boolean\n  replyAll: boolean\n}\n\n/**\n * Result of a server-side reply preview. `htmlBody` is the exact HTML the server\n * prepared for this reply (sanitized by the component before render).\n * `confirmationToken`, when present, identifies the prepared confirmation so a\n * consumer can reuse it for the final send instead of re-preparing the message.\n */\nexport interface ConversationReplyPreview {\n  htmlBody: string\n  confirmationToken?: string\n}\n\nexport interface ConversationPanelProps {\n  threads: ConversationThread[]\n  /** Current operator: drives \"to me\" + the reply avatar. */\n  me?: ConvParticipant\n  /** Deployment brand, used in the paused-playbook copy. */\n  tenantName?: string\n  onSendReply?: (payload: ConversationReplyPayload) => void | Promise<void>\n  onCreateGmailDraft?: (payload: ConversationReplyPayload) => void | Promise<void>\n  /**\n   * Server-side preview contract. When provided, the reply preview requests the\n   * exact send HTML from the server, the component sanitizes it before render,\n   * and retains any returned `confirmationToken` in preview state so a consumer\n   * can reuse it for the final send. When omitted, the composer falls back to a\n   * clearly labeled local draft preview only.\n   */\n  onPreviewReply?: (payload: ConversationReplyPayload) => Promise<ConversationReplyPreview>\n  onOpenInGmail?: (threadId: string) => void\n  /** Inline-open this thread initially (defaults to the first responded one). */\n  defaultOpenThreadId?: string\n  className?: string\n}\n\n/* ── Shared helpers ──────────────────────────────────────────────────────── */\n\n/** Gmail-like reading-pane typography (mirrors timeline-activity's email mode). */\nconst PROSE = cn(\n  \"text-sm leading-[1.62] text-foreground/90 break-words\",\n  \"[&_p]:my-2 [&_p:first-child]:mt-0 [&_p:last-child]:mb-0\",\n  \"[&_a]:text-[#1a73e8] [&_a]:underline-offset-2 hover:[&_a]:underline\",\n  \"[&_ul]:my-2 [&_ul]:list-disc [&_ul]:pl-5 [&_ol]:my-2 [&_ol]:list-decimal [&_ol]:pl-5\",\n  \"[&_img]:max-w-full [&_img]:h-auto\"\n)\n\nfunction escapeHtml(s: string): string {\n  return s.replace(/&/g, \"&amp;\").replace(/</g, \"&lt;\").replace(/>/g, \"&gt;\")\n}\n\n/** Plain-text -> simple paragraph HTML for the Preview / sent-message body. */\nfunction textToHtml(text: string): string {\n  return text\n    .split(/\\n{2,}/)\n    .map((p) => p.trim())\n    .filter(Boolean)\n    .map((p) => `<p>${escapeHtml(p).replace(/\\n/g, \"<br>\")}</p>`)\n    .join(\"\")\n}\n\ntype CollapsedHtmlMessage = { bodyHtml: string; detailsHtml: string }\ntype CollapsedTextMessage = { bodyText: string; detailsText: string }\ntype MessageSegment = { html?: string; text?: string; visibleText: string }\n\nconst SPLITTABLE_BLOCK_TAGS = new Set([\"p\", \"div\"])\nconst WHOLE_BLOCK_TAGS = new Set([\"blockquote\", \"table\", \"ul\", \"ol\", \"hr\"])\nconst BLOCK_TAGS = new Set([...SPLITTABLE_BLOCK_TAGS, ...WHOLE_BLOCK_TAGS])\nconst BR_TAG_RE = /<br\\s*\\/?>/gi\nconst HTML_BLOCK_START_RE = /<(p|div|blockquote|table|ul|ol|hr)\\b[^>]*>/i\n\nconst SIGNATURE_DELIMITER_RE = /^--\\s*$/\nconst SIGNOFF_RE = /^(?:thanks,|thank you,|best,|regards,|sincerely,)$/i\nconst DETAILS_START_RE = /^(?:confidentiality notice\\b|this message and any attachments\\b|this email and any attachments\\b|the information contained in this message\\b|this communication may contain\\b|unsubscribe\\b|manage your preferences\\b)/i\nconst CONTACT_DETAIL_RE = /(?:@|https?:\\/\\/|www\\.|\\+?\\d[\\d\\s().-]{6,}\\d|\\b(?:ceo|cfo|cto|coo|founder|co-founder|director|manager|vp|vice president|president|head of|sales|marketing|operations|account|customer success|success|support|engineer|consultant|partner|principal|advisor|associate)\\b|\\b(?:inc|llc|ltd|corp|corporation|company|co\\.)\\b)/i\n\nfunction decodeHtmlText(value: string): string {\n  const withoutTags = value\n    .replace(BR_TAG_RE, \"\\n\")\n    .replace(/<\\/(p|div|blockquote|li|tr|table|ul|ol)>/gi, \"\\n\")\n    .replace(/<[^>]*>/g, \"\")\n\n  if (typeof document !== \"undefined\") {\n    const textarea = document.createElement(\"textarea\")\n    textarea.innerHTML = withoutTags\n    return textarea.value\n  }\n\n  return withoutTags\n    .replace(/&nbsp;/gi, \" \")\n    .replace(/&amp;/gi, \"&\")\n    .replace(/&lt;/gi, \"<\")\n    .replace(/&gt;/gi, \">\")\n    .replace(/&quot;/gi, '\"')\n    .replace(/&#39;|&apos;/gi, \"'\")\n}\n\nfunction htmlToVisibleText(html: string): string {\n  return decodeHtmlText(html).replace(/\\u00a0/g, \" \").replace(/[ \\t]+/g, \" \").trim()\n}\n\nfunction serializeNode(node: Node): string {\n  const host = document.createElement(\"div\")\n  host.appendChild(node.cloneNode(true))\n  return host.innerHTML\n}\n\nfunction wrapHtmlLike(element: Element, innerHtml: string): string {\n  const clone = element.cloneNode(false) as HTMLElement\n  clone.innerHTML = innerHtml\n  return clone.outerHTML\n}\n\nfunction hasDirectBr(nodes: readonly Node[]): boolean {\n  return nodes.some((node) => node.nodeType === Node.ELEMENT_NODE && (node as Element).tagName.toLowerCase() === \"br\")\n}\n\nfunction hasDirectBlockChild(element: Element): boolean {\n  return Array.from(element.children).some((child) => {\n    const tagName = child.tagName.toLowerCase()\n    return tagName !== \"br\" && BLOCK_TAGS.has(tagName)\n  })\n}\n\nfunction makeHtmlSegment(html: string): MessageSegment | null {\n  const visibleText = htmlToVisibleText(html)\n  if (!html.trim() || (!visibleText && !/<(?:img|hr)\\b/i.test(html))) return null\n  return { html, visibleText }\n}\n\nfunction splitInlineNodes(nodes: readonly Node[], wrapper?: Element): MessageSegment[] {\n  const containsBr = hasDirectBr(nodes)\n  const chunks: string[][] = [[]]\n\n  nodes.forEach((node) => {\n    if (node.nodeType === Node.ELEMENT_NODE && (node as Element).tagName.toLowerCase() === \"br\") {\n      chunks.push([])\n      return\n    }\n\n    chunks[chunks.length - 1]?.push(serializeNode(node))\n  })\n\n  return chunks\n    .map((chunk) => chunk.join(\"\"))\n    .map((innerHtml) => {\n      if (wrapper) return wrapHtmlLike(wrapper, innerHtml)\n      return containsBr ? `<div>${innerHtml}</div>` : innerHtml\n    })\n    .map(makeHtmlSegment)\n    .filter((segment): segment is MessageSegment => Boolean(segment))\n}\n\nfunction splitElementSegment(element: Element): MessageSegment[] {\n  const tagName = element.tagName.toLowerCase()\n\n  if (tagName === \"div\" && hasDirectBlockChild(element)) {\n    const childSegments = splitHtmlNodes(Array.from(element.childNodes))\n    return childSegments.length ? childSegments : [makeHtmlSegment(element.outerHTML)].filter(Boolean) as MessageSegment[]\n  }\n\n  if (SPLITTABLE_BLOCK_TAGS.has(tagName) && hasDirectBr(Array.from(element.childNodes)) && !hasDirectBlockChild(element)) {\n    return splitInlineNodes(Array.from(element.childNodes), element)\n  }\n\n  const segment = makeHtmlSegment(element.outerHTML)\n  return segment ? [segment] : []\n}\n\nfunction splitHtmlNodes(nodes: readonly Node[]): MessageSegment[] {\n  const segments: MessageSegment[] = []\n  let inlineNodes: Node[] = []\n\n  const flushInline = () => {\n    if (!inlineNodes.length) return\n    segments.push(...splitInlineNodes(inlineNodes))\n    inlineNodes = []\n  }\n\n  nodes.forEach((node) => {\n    if (node.nodeType === Node.ELEMENT_NODE) {\n      const element = node as Element\n      const tagName = element.tagName.toLowerCase()\n      if (BLOCK_TAGS.has(tagName)) {\n        flushInline()\n        segments.push(...splitElementSegment(element))\n        return\n      }\n    }\n\n    inlineNodes.push(node)\n  })\n\n  flushInline()\n  return segments\n}\n\nfunction findMatchingCloseTag(html: string, tagName: string, openTagEnd: number): number {\n  if (tagName === \"hr\") return openTagEnd + 1\n\n  const tagPattern = new RegExp(`</?${tagName}\\\\b[^>]*>`, \"gi\")\n  tagPattern.lastIndex = openTagEnd + 1\n  let depth = 1\n  let match: RegExpExecArray | null\n\n  while ((match = tagPattern.exec(html)) !== null) {\n    const rawTag = match[0]\n    if (/^<\\//.test(rawTag)) depth -= 1\n    else if (!/\\/\\s*>$/.test(rawTag)) depth += 1\n    if (depth === 0) return tagPattern.lastIndex\n  }\n\n  return html.length\n}\n\nfunction splitHtmlSegmentsFallback(html: string): MessageSegment[] {\n  const segments: MessageSegment[] = []\n  let cursor = 0\n\n  const pushInline = (inlineHtml: string) => {\n    const chunks = inlineHtml.split(BR_TAG_RE)\n    const hadBr = chunks.length > 1\n    chunks.forEach((chunk) => {\n      const segment = makeHtmlSegment(hadBr ? `<div>${chunk}</div>` : chunk)\n      if (segment) segments.push(segment)\n    })\n  }\n\n  while (cursor < html.length) {\n    const rest = html.slice(cursor)\n    const match = HTML_BLOCK_START_RE.exec(rest)\n    if (!match || match.index === undefined) {\n      pushInline(rest)\n      break\n    }\n\n    if (match.index > 0) pushInline(rest.slice(0, match.index))\n\n    const tagStart = cursor + match.index\n    const rawOpen = match[0]\n    const tagName = match[1].toLowerCase()\n    const openTagEnd = tagStart + rawOpen.length - 1\n    const segmentEnd = findMatchingCloseTag(html, tagName, openTagEnd)\n    const blockHtml = html.slice(tagStart, segmentEnd)\n\n    if (SPLITTABLE_BLOCK_TAGS.has(tagName) && BR_TAG_RE.test(blockHtml)) {\n      const openTag = rawOpen\n      const closeTag = `</${tagName}>`\n      const inner = blockHtml.replace(new RegExp(`^${rawOpen.replace(/[.*+?^${}()|[\\]\\\\]/g, \"\\\\$&\")}`, \"i\"), \"\").replace(new RegExp(`${closeTag}$`, \"i\"), \"\")\n      inner.split(BR_TAG_RE).forEach((chunk) => {\n        const segment = makeHtmlSegment(`${openTag}${chunk}${closeTag}`)\n        if (segment) segments.push(segment)\n      })\n    } else {\n      const segment = makeHtmlSegment(blockHtml)\n      if (segment) segments.push(segment)\n    }\n\n    cursor = segmentEnd\n  }\n\n  return segments\n}\n\nfunction segmentHtmlMessage(html: string): MessageSegment[] {\n  if (typeof document === \"undefined\" || typeof Node === \"undefined\") {\n    return splitHtmlSegmentsFallback(html)\n  }\n\n  const template = document.createElement(\"template\")\n  template.innerHTML = html\n  return splitHtmlNodes(Array.from(template.content.childNodes))\n}\n\nfunction segmentTextMessage(text: string): MessageSegment[] {\n  const lines = text.match(/[^\\n]*(?:\\n|$)/g) ?? []\n  return lines\n    .filter((line, index) => line.length > 0 && !(index === lines.length - 1 && line === \"\"))\n    .map((line) => ({ text: line, visibleText: line.replace(/\\u00a0/g, \" \").trim() }))\n}\n\nfunction firstVisibleLine(text: string): string {\n  return text.replace(/\\u00a0/g, \" \").trimStart().split(/\\r?\\n/).find((line) => line.trim())?.trim() ?? \"\"\n}\n\nfunction isLikelySenderNameLine(line: string): boolean {\n  if (!line || line.length > 60) return false\n  if (/[,@:;!?]|https?:\\/\\/|www\\.|\\d/.test(line)) return false\n\n  const words = line.split(/\\s+/).filter(Boolean)\n  if (words.length < 1 || words.length > 4) return false\n\n  return words.every((word) => /^[A-Z][A-Za-z'.-]*$/.test(word))\n}\n\nfunction nextVisibleSegmentText(segments: MessageSegment[], fromIndex: number): string {\n  for (let index = fromIndex + 1; index < segments.length; index += 1) {\n    const text = firstVisibleLine(segments[index]?.visibleText ?? \"\")\n    if (text) return text\n  }\n  return \"\"\n}\n\nfunction isFooterBoundary(segments: MessageSegment[], index: number): boolean {\n  const line = firstVisibleLine(segments[index]?.visibleText ?? \"\")\n  if (!line) return false\n  if (SIGNATURE_DELIMITER_RE.test(line) || DETAILS_START_RE.test(line)) return true\n\n  const nextText = nextVisibleSegmentText(segments, index)\n  if (SIGNOFF_RE.test(line)) return Boolean(nextText && (isLikelySenderNameLine(nextText) || CONTACT_DETAIL_RE.test(nextText)))\n\n  return isLikelySenderNameLine(line) && CONTACT_DETAIL_RE.test(nextText)\n}\n\nfunction splitFooterSegments(segments: MessageSegment[]): { bodySegments: MessageSegment[]; detailsSegments: MessageSegment[] } {\n  const visibleIndexes = segments\n    .map((segment, index) => (segment.visibleText ? index : -1))\n    .filter((index) => index >= 0)\n  const visibleCount = visibleIndexes.length\n  if (visibleCount < 2) return { bodySegments: segments, detailsSegments: [] }\n\n  const trailingCount = Math.max(Math.ceil(visibleCount * 0.4), 8)\n  const firstTrailingOrdinal = Math.max(1, visibleCount - trailingCount)\n\n  for (let ordinal = firstTrailingOrdinal; ordinal < visibleCount; ordinal += 1) {\n    const index = visibleIndexes[ordinal]\n    if (ordinal > 0 && isFooterBoundary(segments, index)) {\n      return { bodySegments: segments.slice(0, index), detailsSegments: segments.slice(index) }\n    }\n  }\n\n  return { bodySegments: segments, detailsSegments: [] }\n}\n\nfunction splitMessageHtml(rawHtml: string): CollapsedHtmlMessage {\n  const sanitizedHtml = sanitizeHtml(rawHtml)\n  const { bodySegments, detailsSegments } = splitFooterSegments(segmentHtmlMessage(sanitizedHtml))\n\n  if (!detailsSegments.length) return { bodyHtml: sanitizedHtml, detailsHtml: \"\" }\n\n  return {\n    bodyHtml: bodySegments.map((segment) => segment.html ?? \"\").join(\"\"),\n    detailsHtml: detailsSegments.map((segment) => segment.html ?? \"\").join(\"\"),\n  }\n}\n\nfunction splitMessageText(text: string): CollapsedTextMessage {\n  const { bodySegments, detailsSegments } = splitFooterSegments(segmentTextMessage(text))\n\n  if (!detailsSegments.length) return { bodyText: text, detailsText: \"\" }\n\n  return {\n    bodyText: bodySegments.map((segment) => segment.text ?? \"\").join(\"\"),\n    detailsText: detailsSegments.map((segment) => segment.text ?? \"\").join(\"\"),\n  }\n}\n\nfunction messageBodySnippet(message: Pick<ConvMessage, \"body\" | \"bodyHtml\">, maxLength = 140): string {\n  if (message.bodyHtml) {\n    return htmlToTextSnippet(splitMessageHtml(message.bodyHtml).bodyHtml, maxLength)\n  }\n\n  return splitMessageText(message.body ?? \"\").bodyText.split(\"\\n\").find((line) => line.trim())?.trim() ?? \"\"\n}\n\nfunction GmailMark({ size = 14 }: { size?: number }) {\n  return (\n    // eslint-disable-next-line @next/next/no-img-element\n    <img\n      src={BRAND_ICONS.gmail.icon}\n      alt=\"Gmail\"\n      width={size}\n      height={size}\n      style={{ width: size, height: size, objectFit: \"contain\", display: \"block\" }}\n    />\n  )\n}\n\nfunction PersonAvatar({ person, size = \"sm\" }: { person: ConvParticipant; size?: \"sm\" | \"default\" }) {\n  return (\n    <Avatar size={size}>\n      {person.avatarUrl ? <AvatarImage src={person.avatarUrl} alt={person.name} /> : null}\n      <AvatarFallback className=\"bg-muted text-muted-foreground text-[10px] font-medium uppercase\">\n        {getInitials({ name: person.name, email: person.email })}\n      </AvatarFallback>\n    </Avatar>\n  )\n}\n\nfunction firstName(name: string): string {\n  return name.split(\" \")[0] || name\n}\n\nconst STATUS_PILL: Record<ConvStatus, { label: string; cls: string }> = {\n  responded: { label: \"New reply\", cls: \"bg-status-active-bg text-status-active-fg border-status-active-border\" },\n  draft: { label: \"Draft\", cls: \"bg-background text-foreground/80 border-border\" },\n  awaiting: { label: \"Awaiting\", cls: \"bg-status-pending-bg text-status-pending-fg border-status-pending-border\" },\n  viewing: { label: \"Viewing\", cls: \"bg-muted text-muted-foreground border-border\" },\n}\n\nconst STATUS_DOT: Record<ConvStatus, string> = {\n  responded: \"bg-status-active-fg\",\n  draft: \"bg-status-pending-fg\",\n  awaiting: \"bg-status-pending-fg\",\n  viewing: \"bg-muted-foreground/50\",\n}\n\nfunction effectiveStatus(t: ConversationThread): ConvStatus {\n  return t.canReply === false ? \"viewing\" : t.status\n}\n\n/* ── One message (collapsible) ──────────────────────────────────────────── */\n\nfunction MessageView({\n  message,\n  expanded,\n  onToggle,\n  me,\n}: {\n  message: ConvMessage\n  expanded: boolean\n  onToggle: () => void\n  me?: ConvParticipant\n}) {\n  const [quoteOpen, setQuoteOpen] = React.useState(false)\n  const [detailsOpen, setDetailsOpen] = React.useState(false)\n\n  if (!expanded) {\n    const snippet = messageBodySnippet(message, 140)\n\n    return (\n      <button\n        type=\"button\"\n        data-slot=\"conv-message-collapsed\"\n        onClick={onToggle}\n        className=\"flex w-full items-center gap-2 rounded-md px-2 py-1.5 text-left hover:bg-muted/40\"\n      >\n        <PersonAvatar person={message.from} />\n        <span className=\"text-muted-foreground min-w-0 flex-1 truncate text-[13px]\">\n          <b className=\"text-foreground\">{firstName(message.from.name)}</b> · {snippet}\n        </span>\n        <span className=\"text-muted-foreground/60 shrink-0 text-xs\">{message.ago ?? message.date}</span>\n        <ChevronDown size={13} className=\"text-muted-foreground shrink-0\" />\n      </button>\n    )\n  }\n\n  const toLabel = me && message.to.email === me.email ? \"me\" : firstName(message.to.name)\n  const htmlParts = message.bodyHtml ? splitMessageHtml(message.bodyHtml) : null\n  const textParts = message.bodyHtml ? null : splitMessageText(message.body ?? \"\")\n  const hasDetails = Boolean(htmlParts?.detailsHtml || textParts?.detailsText)\n\n  return (\n    <div data-slot=\"conv-message\" className=\"rounded-md border border-border bg-background\">\n      <button\n        type=\"button\"\n        onClick={onToggle}\n        className=\"flex w-full items-start gap-2 px-3 py-2 text-left\"\n      >\n        <PersonAvatar person={message.from} size=\"default\" />\n        <span className=\"min-w-0 flex-1\">\n          <span className=\"flex flex-wrap items-baseline gap-x-1.5\">\n            <span className=\"text-[13px] font-semibold\">{message.from.name}</span>\n            <span className=\"text-muted-foreground/60 truncate text-xs\">&lt;{message.from.email}&gt;</span>\n          </span>\n          <span className=\"text-muted-foreground block text-xs\">\n            to <b>{toLabel}</b>\n          </span>\n        </span>\n        <span className=\"flex shrink-0 items-center gap-2\">\n          {message.receipt ? (\n            <span className=\"text-muted-foreground inline-flex items-center gap-1 text-[11px]\">\n              {message.receipt.kind === \"new\" ? (\n                <CornerUpLeft size={11} />\n              ) : message.receipt.kind === \"read\" ? (\n                <CheckCheck size={11} />\n              ) : message.receipt.kind === \"draft\" ? (\n                <FilePenLine size={11} />\n              ) : (\n                <MailOpen size={11} />\n              )}\n              {message.receipt.label}\n            </span>\n          ) : null}\n          <span className=\"text-muted-foreground/60 text-xs\">{message.date}</span>\n          <ChevronUp size={13} className=\"text-muted-foreground\" />\n        </span>\n      </button>\n\n      <div className=\"px-3 pb-2.5\">\n        {htmlParts ? (\n          <div data-slot=\"conv-message-body\" className={PROSE} dangerouslySetInnerHTML={{ __html: htmlParts.bodyHtml }} />\n        ) : (\n          <div data-slot=\"conv-message-body\" className={cn(PROSE, \"whitespace-pre-line\")}>{textParts?.bodyText}</div>\n        )}\n\n        {hasDetails ? (\n          <div className=\"mt-2\">\n            <button\n              type=\"button\"\n              onClick={() => setDetailsOpen((v) => !v)}\n              className=\"text-muted-foreground hover:text-foreground hover:bg-muted rounded px-1.5 text-xs leading-5\"\n              aria-expanded={detailsOpen}\n            >\n              {detailsOpen ? \"Hide signature/details\" : \"Show signature/details\"}\n            </button>\n            {detailsOpen ? (\n              <div className=\"border-border text-muted-foreground mt-1 border-l-2 pl-3 text-[13px]\">\n                {htmlParts ? (\n                  <div data-slot=\"conv-message-details\" className={PROSE} dangerouslySetInnerHTML={{ __html: htmlParts.detailsHtml }} />\n                ) : (\n                  <div data-slot=\"conv-message-details\" className={cn(PROSE, \"whitespace-pre-line\")}>{textParts?.detailsText}</div>\n                )}\n              </div>\n            ) : null}\n          </div>\n        ) : null}\n\n        {message.quoted ? (\n          <div className=\"mt-2\">\n            <button\n              type=\"button\"\n              onClick={() => setQuoteOpen((v) => !v)}\n              className=\"text-muted-foreground hover:bg-muted rounded px-1.5 text-xs leading-5\"\n              title={quoteOpen ? \"Hide quoted text\" : \"Show quoted text\"}\n            >\n              •••\n            </button>\n            {quoteOpen ? (\n              <div className=\"border-border text-muted-foreground mt-1 border-l-2 pl-3 text-[13px]\">\n                <p className=\"mb-1\" dangerouslySetInnerHTML={{ __html: sanitizeHtml(message.quoted.attr) }} />\n                <div className={PROSE} dangerouslySetInnerHTML={{ __html: sanitizeHtml(message.quoted.html) }} />\n              </div>\n            ) : null}\n          </div>\n        ) : null}\n      </div>\n    </div>\n  )\n}\n\n/* ── Reply composer ─────────────────────────────────────────────────────── */\n\ntype PreviewState = {\n  loading: boolean\n  /** Sanitized HTML ready to render. */\n  html: string | null\n  /** Confirmation token returned by the server preview, retained for reuse on send. */\n  confirmationToken: string | null\n  error: string | null\n  /** True when `html` came from the local fallback rather than the server. */\n  local: boolean\n}\n\nconst IDLE_PREVIEW: PreviewState = { loading: false, html: null, confirmationToken: null, error: null, local: false }\n\nfunction ReplyComposer({\n  thread,\n  me,\n  replyAll,\n  tenantName,\n  onClose,\n  onSend,\n  onDraft,\n  onPreviewReply,\n}: {\n  thread: ConversationThread\n  me?: ConvParticipant\n  replyAll: boolean\n  tenantName?: string\n  onClose: () => void\n  onSend: (body: string, includeSignature: boolean) => void | Promise<void>\n  onDraft: (body: string, includeSignature: boolean) => void | Promise<void>\n  onPreviewReply?: (payload: ConversationReplyPayload) => Promise<ConversationReplyPreview>\n}) {\n  const [body, setBody] = React.useState(thread.draft ?? \"\")\n  const [sig, setSig] = React.useState(true)\n  const [preview, setPreview] = React.useState(false)\n  const [previewState, setPreviewState] = React.useState<PreviewState>(IDLE_PREVIEW)\n  const [sending, setSending] = React.useState(false)\n  const [sendError, setSendError] = React.useState<string | null>(null)\n  const ccList = replyAll ? thread.cc ?? [] : []\n  const subject = /^re:/i.test(thread.subject) ? thread.subject : `Re: ${thread.subject}`\n\n  const localPreviewHtml = textToHtml(body) + (sig && thread.signature ? textToHtml(thread.signature) : \"\")\n\n  const openPreview = async () => {\n    setPreview(true)\n    setSendError(null)\n\n    if (!onPreviewReply) {\n      // No server preview contract: render a sanitized local draft preview only.\n      setPreviewState({ loading: false, html: sanitizeHtml(localPreviewHtml), confirmationToken: null, error: null, local: true })\n      return\n    }\n\n    setPreviewState({ loading: true, html: null, confirmationToken: null, error: null, local: false })\n    try {\n      const result = await onPreviewReply({ threadId: thread.threadId, body, includeSignature: sig, replyAll })\n      setPreviewState({\n        loading: false,\n        html: sanitizeHtml(result.htmlBody ?? \"\"),\n        confirmationToken: result.confirmationToken ?? null,\n        error: null,\n        local: false,\n      })\n    } catch (error) {\n      setPreviewState({\n        loading: false,\n        html: null,\n        confirmationToken: null,\n        error: error instanceof Error ? error.message : \"Could not load the preview. Please try again.\",\n        local: false,\n      })\n    }\n  }\n\n  const handleSend = async () => {\n    setSending(true)\n    setSendError(null)\n    try {\n      await onSend(body, sig)\n      setPreview(false)\n      setPreviewState(IDLE_PREVIEW)\n    } catch (error) {\n      setSendError(error instanceof Error ? error.message : \"Could not send this reply. Please try again.\")\n    } finally {\n      setSending(false)\n    }\n  }\n\n  const handleDraft = async () => {\n    setSending(true)\n    setSendError(null)\n    try {\n      await onDraft(body, sig)\n      setPreview(false)\n      setPreviewState(IDLE_PREVIEW)\n    } catch (error) {\n      setSendError(error instanceof Error ? error.message : \"Could not create the Gmail draft. Please try again.\")\n    } finally {\n      setSending(false)\n    }\n  }\n\n  return (\n    <div data-slot=\"conv-reply\" className=\"border-border bg-muted/20 rounded-md border p-3\">\n      <div className=\"mb-2 flex items-center gap-2\">\n        {me ? <PersonAvatar person={me} /> : null}\n        <span className=\"flex-1 text-[13px] font-medium\">\n          {replyAll ? (\n            <>\n              Reply all{\" \"}\n              <span className=\"text-muted-foreground font-normal\">· {1 + ccList.length} recipients</span>\n            </>\n          ) : (\n            <>\n              Reply to <b>{firstName(thread.contact.name)}</b>\n            </>\n          )}\n        </span>\n        <span className=\"text-muted-foreground inline-flex items-center gap-1 text-[11px]\">\n          <GitMerge size={11} /> Same thread\n        </span>\n        <button type=\"button\" onClick={onClose} title=\"Discard reply\" className=\"text-muted-foreground hover:text-foreground\">\n          <X size={15} />\n        </button>\n      </div>\n\n      <div className=\"border-border mb-2 space-y-1 border-b pb-2 text-[13px]\">\n        <div className=\"flex items-center gap-1.5\">\n          <span className=\"text-muted-foreground w-12 shrink-0 text-[11px] font-medium\">To</span>\n          <span className=\"font-medium\">{thread.contact.name}</span>\n          <span className=\"text-muted-foreground/60 truncate text-xs\">{thread.contact.email}</span>\n        </div>\n        {replyAll && ccList.length ? (\n          <div className=\"flex items-start gap-1.5\">\n            <span className=\"text-muted-foreground w-12 shrink-0 text-[11px] font-medium\">Cc</span>\n            <span className=\"text-muted-foreground text-xs\">\n              {ccList.map((c) => c.name).join(\", \")}\n            </span>\n          </div>\n        ) : null}\n        <div className=\"flex items-center gap-1.5\">\n          <span className=\"text-muted-foreground w-12 shrink-0 text-[11px] font-medium\">Subject</span>\n          <span className=\"truncate\">{subject}</span>\n          <span className=\"text-muted-foreground/60 ml-auto inline-flex items-center gap-1 text-[11px]\">\n            <Lock size={10} /> on thread\n          </span>\n        </div>\n      </div>\n\n      <Textarea\n        value={body}\n        onChange={(e) => setBody(e.target.value)}\n        placeholder=\"Write your reply…\"\n        className=\"min-h-28 resize-y text-sm\"\n        onKeyDown={(e) => {\n          if ((e.metaKey || e.ctrlKey) && e.key === \"Enter\") {\n            e.preventDefault()\n            void openPreview()\n          }\n        }}\n      />\n\n      {sig && thread.signature ? (\n        <div className=\"text-muted-foreground mt-2 whitespace-pre-line border-l-2 border-border pl-3 text-[13px]\">\n          <span className=\"text-muted-foreground/60 mr-1\">--</span>\n          {thread.signature}\n        </div>\n      ) : null}\n\n      <div className=\"mt-2 flex flex-wrap items-center gap-2\">\n        <RichTextToolbar />\n        <label className=\"text-muted-foreground ml-auto inline-flex cursor-pointer items-center gap-1.5 text-[12px]\">\n          <Switch checked={sig} onCheckedChange={setSig} aria-label=\"Toggle signature\" />\n          Signature\n        </label>\n        <Button type=\"button\" variant=\"outline\" size=\"sm\" disabled={sending} onClick={() => void openPreview()}>\n          <Eye size={14} /> Preview\n        </Button>\n        <Button type=\"button\" size=\"sm\" disabled={sending} onClick={() => void openPreview()}>\n          <Send size={14} /> Send\n        </Button>\n      </div>\n\n      <Dialog open={preview} onOpenChange={(open) => { if (!sending) { setPreview(open); if (!open) setPreviewState(IDLE_PREVIEW) } }}>\n        <DialogContent className=\"max-w-xl\">\n          <DialogHeader>\n            <DialogTitle className=\"flex items-center gap-1.5 text-[15px]\">\n              <Eye size={15} /> {previewState.local ? \"Local draft preview\" : \"Reply preview\"}\n            </DialogTitle>\n            <DialogDescription>\n              {previewState.local\n                ? \"Local draft preview only — the server prepares the exact message on send.\"\n                : <>Stays on the {subject.replace(/^Re:\\s*/i, \"\")} thread. Gmail keeps it threaded.</>}\n            </DialogDescription>\n          </DialogHeader>\n          <div className=\"border-border space-y-1 rounded-md border p-3 text-[13px]\">\n            <div>\n              <span className=\"text-muted-foreground\">To </span>\n              <b>{thread.contact.name}</b>{\" \"}\n              <span className=\"text-muted-foreground/60\">&lt;{thread.contact.email}&gt;</span>\n            </div>\n            {replyAll && ccList.length ? (\n              <div className=\"text-muted-foreground\">Cc {ccList.map((c) => c.name).join(\", \")}</div>\n            ) : null}\n            <div>\n              <span className=\"text-muted-foreground\">Subject </span>\n              {subject}\n            </div>\n          </div>\n          {previewState.loading ? (\n            <div data-slot=\"conv-preview-loading\" role=\"status\" className=\"text-muted-foreground flex items-center gap-2 px-1 py-6 text-[13px]\">\n              <span className=\"border-muted-foreground/40 border-t-foreground size-4 animate-spin rounded-full border-2\" aria-hidden />\n              Loading preview…\n            </div>\n          ) : previewState.error ? (\n            <p role=\"alert\" className=\"text-destructive text-sm\">\n              {previewState.error}\n            </p>\n          ) : (\n            <div\n              data-slot=\"conv-preview-body\"\n              data-confirmation-token={previewState.confirmationToken ?? undefined}\n              className={cn(PROSE, \"max-h-72 overflow-auto\")}\n              dangerouslySetInnerHTML={{ __html: previewState.html ?? \"\" }}\n            />\n          )}\n          {sendError ? (\n            <p role=\"alert\" className=\"text-destructive text-sm\">\n              {sendError}\n            </p>\n          ) : null}\n          <DialogFooter className=\"sm:justify-between\">\n            <button\n              type=\"button\"\n              disabled={sending || previewState.loading}\n              onClick={handleDraft}\n              className=\"text-muted-foreground hover:text-foreground inline-flex items-center gap-1.5 text-[13px] disabled:pointer-events-none disabled:opacity-50\"\n            >\n              <GmailMark size={14} /> Open draft in Gmail\n            </button>\n            <span className=\"flex items-center gap-2\">\n              <Button type=\"button\" variant=\"outline\" size=\"sm\" disabled={sending} onClick={() => { setPreview(false); setPreviewState(IDLE_PREVIEW) }}>\n                Keep editing\n              </Button>\n              <Button\n                type=\"button\"\n                size=\"sm\"\n                disabled={sending || previewState.loading}\n                onClick={handleSend}\n              >\n                <Send size={14} /> {sending ? \"Sending...\" : \"Send now\"}\n              </Button>\n            </span>\n          </DialogFooter>\n        </DialogContent>\n      </Dialog>\n\n      {tenantName ? (\n        <p className=\"text-muted-foreground/70 mt-2 text-[11px]\">Sends via Gmail · playbooks stay stopped.</p>\n      ) : null}\n    </div>\n  )\n}\n\n/* ── Thread body (messages + footer/composer/done states) ───────────────── */\n\ntype ThreadMode = \"idle\" | \"replying\" | \"sent\" | \"draft\"\n\nfunction ThreadBody({\n  thread,\n  me,\n  tenantName,\n  onSendReply,\n  onCreateGmailDraft,\n  onPreviewReply,\n  onOpenInGmail,\n}: {\n  thread: ConversationThread\n  me?: ConvParticipant\n  tenantName?: string\n  onSendReply?: (p: ConversationReplyPayload) => void | Promise<void>\n  onCreateGmailDraft?: (p: ConversationReplyPayload) => void | Promise<void>\n  onPreviewReply?: (p: ConversationReplyPayload) => Promise<ConversationReplyPreview>\n  onOpenInGmail?: (threadId: string) => void\n}) {\n  const canReply = thread.canReply !== false\n  const hasCc = !!(thread.cc && thread.cc.length)\n  const [mode, setMode] = React.useState<ThreadMode>(\"idle\")\n  const [replyAll, setReplyAll] = React.useState(false)\n  const [expanded, setExpanded] = React.useState<Record<string, boolean>>(() => {\n    const o: Record<string, boolean> = {}\n    thread.messages.forEach((m, i) => {\n      o[m.id] = i === thread.messages.length - 1\n    })\n    return o\n  })\n\n  const toggle = (id: string) => setExpanded((e) => ({ ...e, [id]: !e[id] }))\n\n  return (\n    <div data-slot=\"conv-thread-body\" className=\"space-y-2\">\n      {canReply && thread.paused ? (\n        <div className=\"border-status-pending-border bg-status-pending-bg text-status-pending-fg flex items-start gap-2 rounded-md border p-2.5 text-[12px]\">\n          <Pause size={13} className=\"mt-0.5 shrink-0\" />\n          <span>\n            <b>Follow-up actions stopped.</b> Your {thread.paused.playbook} next steps won’t send\n            automatically while this conversation is live. Continue it in {tenantName ?? \"the app\"} or Gmail.\n          </span>\n        </div>\n      ) : null}\n\n      <div className=\"space-y-1\">\n        {thread.messages.map((m) => (\n          <MessageView key={m.id} message={m} expanded={!!expanded[m.id]} onToggle={() => toggle(m.id)} me={me} />\n        ))}\n      </div>\n\n      {!canReply ? (\n        <div className=\"border-border bg-muted/30 text-muted-foreground flex items-start gap-2 rounded-md border p-2.5 text-[12px]\">\n          <Eye size={14} className=\"mt-0.5 shrink-0\" />\n          <span>\n            <b>Viewing only.</b> You’re not a participant on this thread, so replying is disabled here.\n          </span>\n        </div>\n      ) : null}\n\n      {canReply && mode === \"idle\" ? (\n        <div data-slot=\"conv-action-row\" className=\"border-border/70 mt-1 flex flex-wrap items-center gap-x-3 gap-y-2 border-t pt-3\">\n          <Button type=\"button\" size=\"sm\" onClick={() => { setReplyAll(false); setMode(\"replying\") }}>\n            <Reply size={15} /> Reply\n          </Button>\n          {hasCc ? (\n            <Button type=\"button\" variant=\"outline\" size=\"sm\" onClick={() => { setReplyAll(true); setMode(\"replying\") }}>\n              <ReplyAll size={14} /> Reply all\n            </Button>\n          ) : null}\n          <Button type=\"button\" variant=\"ghost\" size=\"sm\" onClick={() => onOpenInGmail?.(thread.threadId)}>\n            <GmailMark size={14} /> Open in Gmail\n          </Button>\n          <span className=\"text-muted-foreground/70 ml-auto inline-flex items-center gap-1.5 text-[12px]\">\n            <GitMerge size={13} /> Stays on this thread\n          </span>\n        </div>\n      ) : null}\n\n      {canReply && mode === \"replying\" ? (\n        <ReplyComposer\n          thread={thread}\n          me={me}\n          replyAll={replyAll}\n          tenantName={tenantName}\n          onPreviewReply={onPreviewReply}\n          onClose={() => setMode(\"idle\")}\n          onSend={async (body, includeSignature) => {\n            await onSendReply?.({ threadId: thread.threadId, body, includeSignature, replyAll })\n            setMode(\"sent\")\n          }}\n          onDraft={async (body, includeSignature) => {\n            await onCreateGmailDraft?.({ threadId: thread.threadId, body, includeSignature, replyAll })\n            setMode(\"draft\")\n          }}\n        />\n      ) : null}\n\n      {canReply && mode === \"sent\" ? (\n        <div className=\"border-status-active-border bg-status-active-bg flex items-center gap-2 rounded-md border p-3 text-[13px]\">\n          <Check size={16} className=\"text-status-active-fg shrink-0\" />\n          <span className=\"flex-1\">\n            <b>{replyAll ? \"Reply all sent\" : \"Reply sent\"}</b> · added to the thread. Delivered to{\" \"}\n            <b>{thread.contact.name}</b>. This action stays <b>Pending</b>; playbooks remain stopped.\n          </span>\n          <Button type=\"button\" variant=\"ghost\" size=\"sm\" onClick={() => setMode(\"idle\")}>\n            Done\n          </Button>\n        </div>\n      ) : null}\n\n      {canReply && mode === \"draft\" ? (\n        <div className=\"border-border bg-muted/30 flex items-center gap-2 rounded-md border p-3 text-[13px]\">\n          <GmailMark size={16} />\n          <span className=\"flex-1\">\n            <b>Draft saved to Gmail.</b> Waiting on the <b>Re: {thread.subject}</b> thread; open it there to finish. Nothing was sent.\n          </span>\n          <Button type=\"button\" variant=\"ghost\" size=\"sm\" onClick={() => onOpenInGmail?.(thread.threadId)}>\n            <GmailMark size={14} /> Open in Gmail\n          </Button>\n          <Button type=\"button\" variant=\"ghost\" size=\"sm\" onClick={() => setMode(\"idle\")}>\n            Done\n          </Button>\n        </div>\n      ) : null}\n    </div>\n  )\n}\n\n/* ── A thread row + its inline reader ───────────────────────────────────── */\n\nfunction ThreadRow({\n  thread,\n  open,\n  onToggleOpen,\n  me,\n  tenantName,\n  onSendReply,\n  onCreateGmailDraft,\n  onPreviewReply,\n  onOpenInGmail,\n}: {\n  thread: ConversationThread\n  open: boolean\n  onToggleOpen: () => void\n} & Pick<ConversationPanelProps, \"me\" | \"tenantName\" | \"onSendReply\" | \"onCreateGmailDraft\" | \"onPreviewReply\" | \"onOpenInGmail\">) {\n  const status = effectiveStatus(thread)\n  const last = thread.messages[thread.messages.length - 1]\n  const who = last?.direction === \"inbound\" ? firstName(last.from.name) : \"You\"\n  const lastSnippet = last ? messageBodySnippet(last, 120) : \"\"\n  const pill = STATUS_PILL[status]\n\n  return (\n    <div data-slot=\"conv-thread\" data-open={open ? \"true\" : undefined} className=\"border-border border-b last:border-b-0\">\n      <button\n        type=\"button\"\n        onClick={onToggleOpen}\n        aria-expanded={open}\n        className=\"flex w-full items-center gap-2.5 px-3 py-2.5 text-left hover:bg-muted/30\"\n      >\n        <span className={cn(\"size-2 shrink-0 rounded-full\", STATUS_DOT[status])} aria-hidden />\n        <span className=\"min-w-0 flex-1\">\n          <span className=\"flex items-center gap-2\">\n            <span className=\"truncate text-sm font-semibold\">{thread.subject}</span>\n            <span className={cn(\"shrink-0 rounded-md border px-1.5 py-px text-[10px] font-medium leading-4\", pill.cls)}>\n              {pill.label}\n            </span>\n          </span>\n          <span className=\"text-muted-foreground block truncate text-xs\">\n            <b className=\"text-foreground/80\">{thread.contact.name}</b> · {who}: {lastSnippet}\n          </span>\n        </span>\n        <span className=\"text-muted-foreground/60 shrink-0 text-xs\">{thread.lastWhen}</span>\n        {open ? (\n          <ChevronUp size={15} className=\"text-muted-foreground shrink-0\" />\n        ) : (\n          <ChevronDown size={15} className=\"text-muted-foreground shrink-0\" />\n        )}\n      </button>\n\n      {open ? (\n        <div className=\"px-3 pb-3\">\n          <ThreadBody\n            thread={thread}\n            me={me}\n            tenantName={tenantName}\n            onSendReply={onSendReply}\n            onCreateGmailDraft={onCreateGmailDraft}\n            onPreviewReply={onPreviewReply}\n            onOpenInGmail={onOpenInGmail}\n          />\n        </div>\n      ) : null}\n    </div>\n  )\n}\n\n/* ── The hub ─────────────────────────────────────────────────────────────── */\n\nfunction ConversationPanel({\n  threads,\n  me,\n  tenantName,\n  onSendReply,\n  onCreateGmailDraft,\n  onPreviewReply,\n  onOpenInGmail,\n  defaultOpenThreadId,\n  className,\n}: ConversationPanelProps) {\n  const responded = threads.filter((t) => t.status === \"responded\" && t.canReply !== false).length\n  const draft = threads.filter((t) => effectiveStatus(t) === \"draft\").length\n  const awaiting = threads.filter((t) => effectiveStatus(t) === \"awaiting\").length\n  const anyPaused = threads.some((t) => t.paused)\n\n  const [hubOpen, setHubOpen] = React.useState(true)\n  const [openId, setOpenId] = React.useState<string | null>(() => {\n    if (defaultOpenThreadId) return defaultOpenThreadId\n    const firstActionable = threads.find((t) => [\"responded\", \"draft\"].includes(t.status) && t.canReply !== false)\n    return firstActionable ? firstActionable.threadId : null\n  })\n\n  if (!threads.length) return null\n\n  // Header badge state: a responded reply leads, then drafts to finish, then sent mail awaiting a reply.\n  const badge =\n    responded > 0\n      ? { label: \"Email response detected\", dot: \"bg-status-active-fg\", ring: \"bg-status-active-fg/30\" }\n      : draft > 0\n        ? { label: \"Draft ready\", dot: \"bg-status-pending-fg\", ring: \"bg-status-pending-fg/30\" }\n        : awaiting > 0\n          ? { label: \"Awaiting response\", dot: \"bg-status-pending-fg\", ring: \"bg-status-pending-fg/30\" }\n          : { label: \"Conversations\", dot: \"bg-muted-foreground/50\", ring: \"bg-muted-foreground/20\" }\n\n  const headTitle =\n    responded > 0\n      ? `${responded} ${responded === 1 ? \"reply needs\" : \"replies need\"} your response`\n      : draft > 0\n        ? `Draft ready on ${draft} ${draft === 1 ? \"thread\" : \"threads\"}`\n        : awaiting > 0\n          ? `Awaiting response on ${awaiting} ${awaiting === 1 ? \"thread\" : \"threads\"}`\n          : `${threads.length} email ${threads.length === 1 ? \"thread\" : \"threads\"}`\n\n  return (\n    <section\n      data-slot=\"conversation-panel\"\n      data-responded={responded > 0 ? \"true\" : undefined}\n      className={cn(\"border-border bg-background overflow-hidden rounded-xl border\", className)}\n    >\n      <button\n        type=\"button\"\n        onClick={() => setHubOpen((v) => !v)}\n        aria-expanded={hubOpen}\n        className=\"flex w-full items-center gap-3 px-3 py-2.5 text-left\"\n      >\n        <span\n          data-slot=\"conversation-badge\"\n          className={cn(\n            \"inline-flex items-center gap-1.5 rounded-full px-2 py-0.5 text-[11px] font-semibold\",\n            responded > 0\n              ? \"bg-status-active-bg text-status-active-fg\"\n              : draft > 0 || awaiting > 0\n                ? \"bg-status-pending-bg text-status-pending-fg\"\n                : \"bg-muted text-muted-foreground\"\n          )}\n        >\n          <span className=\"relative inline-flex size-2\">\n            <span className={cn(\"absolute inline-flex h-full w-full animate-ping rounded-full opacity-75\", badge.ring)} />\n            <span className={cn(\"relative inline-flex size-2 rounded-full\", badge.dot)} />\n          </span>\n          {badge.label}\n        </span>\n        <span className=\"min-w-0 flex-1\">\n          <span className=\"block truncate text-sm font-semibold leading-tight\">{headTitle}</span>\n          <span className=\"text-muted-foreground mt-0.5 block truncate text-xs\">\n            {threads.length} {threads.length === 1 ? \"thread\" : \"threads\"} on this action\n            {anyPaused ? <> · <b>playbook stopped</b></> : null}\n          </span>\n        </span>\n        {hubOpen ? (\n          <ChevronUp size={16} className=\"text-muted-foreground shrink-0\" />\n        ) : (\n          <ChevronDown size={16} className=\"text-muted-foreground shrink-0\" />\n        )}\n      </button>\n\n      {hubOpen ? (\n        <div className=\"border-border border-t\">\n          {threads.map((t) => (\n            <ThreadRow\n              key={t.threadId}\n              thread={t}\n              open={openId === t.threadId}\n              onToggleOpen={() => setOpenId((cur) => (cur === t.threadId ? null : t.threadId))}\n              me={me}\n              tenantName={tenantName}\n              onSendReply={onSendReply}\n              onCreateGmailDraft={onCreateGmailDraft}\n              onPreviewReply={onPreviewReply}\n              onOpenInGmail={onOpenInGmail}\n            />\n          ))}\n        </div>\n      ) : null}\n    </section>\n  )\n}\n\nexport { ConversationPanel 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+{"version":3,"sources":["../../src/components/conversation-panel.tsx"],"sourcesContent":["\"use client\"\n\n/**\n * conversation-panel.tsx — in-case email-thread reader + reply, for the case\n * panel (\"Email response detected\" hub).\n *\n * v1 scope (WIT-853 / WIT-802): INLINE thread reading + reply only.\n *  - A collapsible hub header with a pulse badge whose color reflects state:\n *    responded (a reply needs you) / awaiting (sent, waiting) / viewing (read-only).\n *  - A list of thread rows; clicking one opens a Gmail-style reader inline,\n *    right under the row, with collapsible messages + quoted-history toggle.\n *  - Reply / Reply-all composer with a signature toggle and two send paths:\n *    Preview→Send (in-app) and \"Open draft in Gmail\" (deep link).\n *  - A \"playbook stopped\" banner when the customer's reply halted the sequence,\n *    and a read-only notice when the operator is not a thread participant.\n *\n * The bottom-right floating dock / side-by-side compare is intentionally OUT of\n * scope here and tracked separately (WIT-855).\n *\n * Presentational: all data + side effects come from the consumer. Email bodies\n * (`bodyHtml`, `quoted.html`) are sanitized before rendering.\n */\n\nimport * as React from \"react\"\nimport {\n  ChevronDown,\n  ChevronUp,\n  CornerUpLeft,\n  CheckCheck,\n  MailOpen,\n  FilePenLine,\n  Reply,\n  ReplyAll,\n  Eye,\n  Send,\n  Lock,\n  Pause,\n  GitMerge,\n  Check,\n  X,\n} from \"lucide-react\"\n\nimport { cn } from \"../lib/utils\"\nimport { getInitials } from \"../lib/user-display\"\nimport { BRAND_ICONS } from \"../lib/icons\"\nimport { htmlToTextSnippet, sanitizeHtml } from \"../internal/safe-html\"\nimport { Avatar, AvatarFallback, AvatarImage } from \"./avatar\"\nimport { Button } from \"./button\"\nimport { Switch } from \"./switch\"\nimport { Textarea } from \"./textarea\"\nimport { RichTextToolbar } from \"./rich-text-toolbar\"\nimport {\n  Dialog,\n  DialogContent,\n  DialogHeader,\n  DialogTitle,\n  DialogDescription,\n  DialogFooter,\n} from \"./dialog\"\n\n/* ── Types ───────────────────────────────────────────────────────────────── */\n\nexport interface ConvParticipant {\n  name: string\n  email: string\n  avatarUrl?: string | null\n  role?: string\n}\n\nexport interface ConvMessage {\n  id: string\n  direction: \"inbound\" | \"outbound\"\n  from: ConvParticipant\n  to: ConvParticipant\n  /** Absolute timestamp label, e.g. \"Jun 1, 2026, 9:12 AM\". */\n  date: string\n  /** Relative label, e.g. \"2 days ago\". */\n  ago?: string\n  receipt?: { kind: \"new\" | \"read\" | \"opened\" | \"sent\" | \"draft\"; label: string }\n  /** HTML body (preferred). Sanitized by the component before rendering. */\n  bodyHtml?: string\n  /** Plain-text fallback when `bodyHtml` is absent. */\n  body?: string\n  /** Quoted prior message, collapsed behind a toggle. Sanitized before rendering. */\n  quoted?: { attr: string; html: string }\n}\n\nexport type ConvStatus = \"responded\" | \"awaiting\" | \"viewing\" | \"draft\"\n\nexport interface ConversationThread {\n  threadId: string\n  subject: string\n  status: ConvStatus\n  /** Relative label for the most recent activity. */\n  lastWhen?: string\n  contact: ConvParticipant\n  cc?: ConvParticipant[]\n  /** Set when this thread's reply halted a playbook (terminal). */\n  paused?: { playbook: string } | null\n  /** false => operator cannot reply or create drafts from this thread. */\n  canReply?: boolean\n  /** Explains why reply and draft creation are disabled. */\n  replyDisabledReason?: string\n  /** Existing Gmail draft or thread URL. Rendered as a new-tab link when present. */\n  openInGmailUrl?: string | null\n  /** Forces the Open in Gmail action into a disabled state. */\n  openInGmailDisabled?: boolean\n  /** Tooltip/read-only copy for a disabled Open in Gmail action. */\n  openInGmailDisabledReason?: string | null\n  messages: ConvMessage[]\n  /** Prefilled reply draft body. */\n  draft?: string\n  /** Signature text appended to replies (plain text). */\n  signature?: string\n}\n\nexport interface ConversationReplyPayload {\n  threadId: string\n  body: string\n  includeSignature: boolean\n  replyAll: boolean\n}\n\n/**\n * Result of a server-side reply preview. `htmlBody` is the exact HTML the server\n * prepared for this reply (sanitized by the component before render).\n * `confirmationToken`, when present, identifies the prepared confirmation so a\n * consumer can reuse it for the final send instead of re-preparing the message.\n */\nexport interface ConversationReplyPreview {\n  htmlBody: string\n  confirmationToken?: string\n}\n\nexport interface ConversationPanelProps {\n  threads: ConversationThread[]\n  /** Current operator: drives \"to me\" + the reply avatar. */\n  me?: ConvParticipant\n  /** Deployment brand, used in the paused-playbook copy. */\n  tenantName?: string\n  onSendReply?: (payload: ConversationReplyPayload) => void | Promise<void>\n  onCreateGmailDraft?: (payload: ConversationReplyPayload) => void | Promise<void>\n  /**\n   * Server-side preview contract. When provided, the reply preview requests the\n   * exact send HTML from the server, the component sanitizes it before render,\n   * and retains any returned `confirmationToken` in preview state so a consumer\n   * can reuse it for the final send. When omitted, the composer falls back to a\n   * clearly labeled local draft preview only.\n   */\n  onPreviewReply?: (payload: ConversationReplyPayload) => Promise<ConversationReplyPreview>\n  onOpenInGmail?: (threadId: string) => void\n  /** Inline-open this thread initially (defaults to the first responded one). */\n  defaultOpenThreadId?: string\n  className?: string\n}\n\n/* ── Shared helpers ──────────────────────────────────────────────────────── */\n\n/** Gmail-like reading-pane typography (mirrors timeline-activity's email mode). */\nconst PROSE = cn(\n  \"text-sm leading-[1.62] text-foreground/90 break-words\",\n  \"[&_p]:my-2 [&_p:first-child]:mt-0 [&_p:last-child]:mb-0\",\n  \"[&_a]:text-[#1a73e8] [&_a]:underline-offset-2 hover:[&_a]:underline\",\n  \"[&_ul]:my-2 [&_ul]:list-disc [&_ul]:pl-5 [&_ol]:my-2 [&_ol]:list-decimal [&_ol]:pl-5\",\n  \"[&_img]:max-w-full [&_img]:h-auto\"\n)\n\nfunction escapeHtml(s: string): string {\n  return s.replace(/&/g, \"&amp;\").replace(/</g, \"&lt;\").replace(/>/g, \"&gt;\")\n}\n\n/** Plain-text -> simple paragraph HTML for the Preview / sent-message body. */\nfunction textToHtml(text: string): string {\n  return text\n    .split(/\\n{2,}/)\n    .map((p) => p.trim())\n    .filter(Boolean)\n    .map((p) => `<p>${escapeHtml(p).replace(/\\n/g, \"<br>\")}</p>`)\n    .join(\"\")\n}\n\ntype CollapsedHtmlMessage = { bodyHtml: string; detailsHtml: string }\ntype CollapsedTextMessage = { bodyText: string; detailsText: string }\ntype MessageSegment = { html?: string; text?: string; visibleText: string }\n\nconst SPLITTABLE_BLOCK_TAGS = new Set([\"p\", \"div\"])\nconst WHOLE_BLOCK_TAGS = new Set([\"blockquote\", \"table\", \"ul\", \"ol\", \"hr\"])\nconst BLOCK_TAGS = new Set([...SPLITTABLE_BLOCK_TAGS, ...WHOLE_BLOCK_TAGS])\nconst BR_TAG_RE = /<br\\s*\\/?>/gi\nconst HTML_BLOCK_START_RE = /<(p|div|blockquote|table|ul|ol|hr)\\b[^>]*>/i\n\nconst SIGNATURE_DELIMITER_RE = /^--\\s*$/\nconst SIGNOFF_RE = /^(?:thanks,|thank you,|best,|regards,|sincerely,)$/i\nconst DETAILS_START_RE = /^(?:confidentiality notice\\b|this message and any attachments\\b|this email and any attachments\\b|the information contained in this message\\b|this communication may contain\\b|unsubscribe\\b|manage your preferences\\b)/i\nconst CONTACT_DETAIL_RE = /(?:@|https?:\\/\\/|www\\.|\\+?\\d[\\d\\s().-]{6,}\\d|\\b(?:ceo|cfo|cto|coo|founder|co-founder|director|manager|vp|vice president|president|head of|sales|marketing|operations|account|customer success|success|support|engineer|consultant|partner|principal|advisor|associate)\\b|\\b(?:inc|llc|ltd|corp|corporation|company|co\\.)\\b)/i\n\nfunction decodeHtmlText(value: string): string {\n  const withoutTags = value\n    .replace(BR_TAG_RE, \"\\n\")\n    .replace(/<\\/(p|div|blockquote|li|tr|table|ul|ol)>/gi, \"\\n\")\n    .replace(/<[^>]*>/g, \"\")\n\n  if (typeof document !== \"undefined\") {\n    const textarea = document.createElement(\"textarea\")\n    textarea.innerHTML = withoutTags\n    return textarea.value\n  }\n\n  return withoutTags\n    .replace(/&nbsp;/gi, \" \")\n    .replace(/&amp;/gi, \"&\")\n    .replace(/&lt;/gi, \"<\")\n    .replace(/&gt;/gi, \">\")\n    .replace(/&quot;/gi, '\"')\n    .replace(/&#39;|&apos;/gi, \"'\")\n}\n\nfunction htmlToVisibleText(html: string): string {\n  return decodeHtmlText(html).replace(/\\u00a0/g, \" \").replace(/[ \\t]+/g, \" \").trim()\n}\n\nfunction serializeNode(node: Node): string {\n  const host = document.createElement(\"div\")\n  host.appendChild(node.cloneNode(true))\n  return host.innerHTML\n}\n\nfunction wrapHtmlLike(element: Element, innerHtml: string): string {\n  const clone = element.cloneNode(false) as HTMLElement\n  clone.innerHTML = innerHtml\n  return clone.outerHTML\n}\n\nfunction hasDirectBr(nodes: readonly Node[]): boolean {\n  return nodes.some((node) => node.nodeType === Node.ELEMENT_NODE && (node as Element).tagName.toLowerCase() === \"br\")\n}\n\nfunction hasDirectBlockChild(element: Element): boolean {\n  return Array.from(element.children).some((child) => {\n    const tagName = child.tagName.toLowerCase()\n    return tagName !== \"br\" && BLOCK_TAGS.has(tagName)\n  })\n}\n\nfunction makeHtmlSegment(html: string): MessageSegment | null {\n  const visibleText = htmlToVisibleText(html)\n  if (!html.trim() || (!visibleText && !/<(?:img|hr)\\b/i.test(html))) return null\n  return { html, visibleText }\n}\n\nfunction splitInlineNodes(nodes: readonly Node[], wrapper?: Element): MessageSegment[] {\n  const containsBr = hasDirectBr(nodes)\n  const chunks: string[][] = [[]]\n\n  nodes.forEach((node) => {\n    if (node.nodeType === Node.ELEMENT_NODE && (node as Element).tagName.toLowerCase() === \"br\") {\n      chunks.push([])\n      return\n    }\n\n    chunks[chunks.length - 1]?.push(serializeNode(node))\n  })\n\n  return chunks\n    .map((chunk) => chunk.join(\"\"))\n    .map((innerHtml) => {\n      if (wrapper) return wrapHtmlLike(wrapper, innerHtml)\n      return containsBr ? `<div>${innerHtml}</div>` : innerHtml\n    })\n    .map(makeHtmlSegment)\n    .filter((segment): segment is MessageSegment => Boolean(segment))\n}\n\nfunction splitElementSegment(element: Element): MessageSegment[] {\n  const tagName = element.tagName.toLowerCase()\n\n  if (tagName === \"div\" && hasDirectBlockChild(element)) {\n    const childSegments = splitHtmlNodes(Array.from(element.childNodes))\n    return childSegments.length ? childSegments : [makeHtmlSegment(element.outerHTML)].filter(Boolean) as MessageSegment[]\n  }\n\n  if (SPLITTABLE_BLOCK_TAGS.has(tagName) && hasDirectBr(Array.from(element.childNodes)) && !hasDirectBlockChild(element)) {\n    return splitInlineNodes(Array.from(element.childNodes), element)\n  }\n\n  const segment = makeHtmlSegment(element.outerHTML)\n  return segment ? [segment] : []\n}\n\nfunction splitHtmlNodes(nodes: readonly Node[]): MessageSegment[] {\n  const segments: MessageSegment[] = []\n  let inlineNodes: Node[] = []\n\n  const flushInline = () => {\n    if (!inlineNodes.length) return\n    segments.push(...splitInlineNodes(inlineNodes))\n    inlineNodes = []\n  }\n\n  nodes.forEach((node) => {\n    if (node.nodeType === Node.ELEMENT_NODE) {\n      const element = node as Element\n      const tagName = element.tagName.toLowerCase()\n      if (BLOCK_TAGS.has(tagName)) {\n        flushInline()\n        segments.push(...splitElementSegment(element))\n        return\n      }\n    }\n\n    inlineNodes.push(node)\n  })\n\n  flushInline()\n  return segments\n}\n\nfunction findMatchingCloseTag(html: string, tagName: string, openTagEnd: number): number {\n  if (tagName === \"hr\") return openTagEnd + 1\n\n  const tagPattern = new RegExp(`</?${tagName}\\\\b[^>]*>`, \"gi\")\n  tagPattern.lastIndex = openTagEnd + 1\n  let depth = 1\n  let match: RegExpExecArray | null\n\n  while ((match = tagPattern.exec(html)) !== null) {\n    const rawTag = match[0]\n    if (/^<\\//.test(rawTag)) depth -= 1\n    else if (!/\\/\\s*>$/.test(rawTag)) depth += 1\n    if (depth === 0) return tagPattern.lastIndex\n  }\n\n  return html.length\n}\n\nfunction splitHtmlSegmentsFallback(html: string): MessageSegment[] {\n  const segments: MessageSegment[] = []\n  let cursor = 0\n\n  const pushInline = (inlineHtml: string) => {\n    const chunks = inlineHtml.split(BR_TAG_RE)\n    const hadBr = chunks.length > 1\n    chunks.forEach((chunk) => {\n      const segment = makeHtmlSegment(hadBr ? `<div>${chunk}</div>` : chunk)\n      if (segment) segments.push(segment)\n    })\n  }\n\n  while (cursor < html.length) {\n    const rest = html.slice(cursor)\n    const match = HTML_BLOCK_START_RE.exec(rest)\n    if (!match || match.index === undefined) {\n      pushInline(rest)\n      break\n    }\n\n    if (match.index > 0) pushInline(rest.slice(0, match.index))\n\n    const tagStart = cursor + match.index\n    const rawOpen = match[0]\n    const tagName = match[1].toLowerCase()\n    const openTagEnd = tagStart + rawOpen.length - 1\n    const segmentEnd = findMatchingCloseTag(html, tagName, openTagEnd)\n    const blockHtml = html.slice(tagStart, segmentEnd)\n\n    if (SPLITTABLE_BLOCK_TAGS.has(tagName) && BR_TAG_RE.test(blockHtml)) {\n      const openTag = rawOpen\n      const closeTag = `</${tagName}>`\n      const inner = blockHtml.replace(new RegExp(`^${rawOpen.replace(/[.*+?^${}()|[\\]\\\\]/g, \"\\\\$&\")}`, \"i\"), \"\").replace(new RegExp(`${closeTag}$`, \"i\"), \"\")\n      inner.split(BR_TAG_RE).forEach((chunk) => {\n        const segment = makeHtmlSegment(`${openTag}${chunk}${closeTag}`)\n        if (segment) segments.push(segment)\n      })\n    } else {\n      const segment = makeHtmlSegment(blockHtml)\n      if (segment) segments.push(segment)\n    }\n\n    cursor = segmentEnd\n  }\n\n  return segments\n}\n\nfunction segmentHtmlMessage(html: string): MessageSegment[] {\n  if (typeof document === \"undefined\" || typeof Node === \"undefined\") {\n    return splitHtmlSegmentsFallback(html)\n  }\n\n  const template = document.createElement(\"template\")\n  template.innerHTML = html\n  return splitHtmlNodes(Array.from(template.content.childNodes))\n}\n\nfunction segmentTextMessage(text: string): MessageSegment[] {\n  const lines = text.match(/[^\\n]*(?:\\n|$)/g) ?? []\n  return lines\n    .filter((line, index) => line.length > 0 && !(index === lines.length - 1 && line === \"\"))\n    .map((line) => ({ text: line, visibleText: line.replace(/\\u00a0/g, \" \").trim() }))\n}\n\nfunction firstVisibleLine(text: string): string {\n  return text.replace(/\\u00a0/g, \" \").trimStart().split(/\\r?\\n/).find((line) => line.trim())?.trim() ?? \"\"\n}\n\nfunction isLikelySenderNameLine(line: string): boolean {\n  if (!line || line.length > 60) return false\n  if (/[,@:;!?]|https?:\\/\\/|www\\.|\\d/.test(line)) return false\n\n  const words = line.split(/\\s+/).filter(Boolean)\n  if (words.length < 1 || words.length > 4) return false\n\n  return words.every((word) => /^[A-Z][A-Za-z'.-]*$/.test(word))\n}\n\nfunction nextVisibleSegmentText(segments: MessageSegment[], fromIndex: number): string {\n  for (let index = fromIndex + 1; index < segments.length; index += 1) {\n    const text = firstVisibleLine(segments[index]?.visibleText ?? \"\")\n    if (text) return text\n  }\n  return \"\"\n}\n\nfunction isFooterBoundary(segments: MessageSegment[], index: number): boolean {\n  const line = firstVisibleLine(segments[index]?.visibleText ?? \"\")\n  if (!line) return false\n  if (SIGNATURE_DELIMITER_RE.test(line) || DETAILS_START_RE.test(line)) return true\n\n  const nextText = nextVisibleSegmentText(segments, index)\n  if (SIGNOFF_RE.test(line)) return Boolean(nextText && (isLikelySenderNameLine(nextText) || CONTACT_DETAIL_RE.test(nextText)))\n\n  return isLikelySenderNameLine(line) && CONTACT_DETAIL_RE.test(nextText)\n}\n\nfunction splitFooterSegments(segments: MessageSegment[]): { bodySegments: MessageSegment[]; detailsSegments: MessageSegment[] } {\n  const visibleIndexes = segments\n    .map((segment, index) => (segment.visibleText ? index : -1))\n    .filter((index) => index >= 0)\n  const visibleCount = visibleIndexes.length\n  if (visibleCount < 2) return { bodySegments: segments, detailsSegments: [] }\n\n  const trailingCount = Math.max(Math.ceil(visibleCount * 0.4), 8)\n  const firstTrailingOrdinal = Math.max(1, visibleCount - trailingCount)\n\n  for (let ordinal = firstTrailingOrdinal; ordinal < visibleCount; ordinal += 1) {\n    const index = visibleIndexes[ordinal]\n    if (ordinal > 0 && isFooterBoundary(segments, index)) {\n      return { bodySegments: segments.slice(0, index), detailsSegments: segments.slice(index) }\n    }\n  }\n\n  return { bodySegments: segments, detailsSegments: [] }\n}\n\nfunction splitMessageHtml(rawHtml: string): CollapsedHtmlMessage {\n  const sanitizedHtml = sanitizeHtml(rawHtml)\n  const { bodySegments, detailsSegments } = splitFooterSegments(segmentHtmlMessage(sanitizedHtml))\n\n  if (!detailsSegments.length) return { bodyHtml: sanitizedHtml, detailsHtml: \"\" }\n\n  return {\n    bodyHtml: bodySegments.map((segment) => segment.html ?? \"\").join(\"\"),\n    detailsHtml: detailsSegments.map((segment) => segment.html ?? \"\").join(\"\"),\n  }\n}\n\nfunction splitMessageText(text: string): CollapsedTextMessage {\n  const { bodySegments, detailsSegments } = splitFooterSegments(segmentTextMessage(text))\n\n  if (!detailsSegments.length) return { bodyText: text, detailsText: \"\" }\n\n  return {\n    bodyText: bodySegments.map((segment) => segment.text ?? \"\").join(\"\"),\n    detailsText: detailsSegments.map((segment) => segment.text ?? \"\").join(\"\"),\n  }\n}\n\nfunction messageBodySnippet(message: Pick<ConvMessage, \"body\" | \"bodyHtml\">, maxLength = 140): string {\n  if (message.bodyHtml) {\n    return htmlToTextSnippet(splitMessageHtml(message.bodyHtml).bodyHtml, maxLength)\n  }\n\n  return splitMessageText(message.body ?? \"\").bodyText.split(\"\\n\").find((line) => line.trim())?.trim() ?? \"\"\n}\n\nfunction GmailMark({ size = 14 }: { size?: number }) {\n  return (\n    // eslint-disable-next-line @next/next/no-img-element\n    <img\n      src={BRAND_ICONS.gmail.icon}\n      alt=\"Gmail\"\n      width={size}\n      height={size}\n      style={{ width: size, height: size, objectFit: \"contain\", display: \"block\" }}\n    />\n  )\n}\n\nfunction PersonAvatar({ person, size = \"sm\" }: { person: ConvParticipant; size?: \"sm\" | \"default\" }) {\n  return (\n    <Avatar size={size}>\n      {person.avatarUrl ? <AvatarImage src={person.avatarUrl} alt={person.name} /> : null}\n      <AvatarFallback className=\"bg-muted text-muted-foreground text-[10px] font-medium uppercase\">\n        {getInitials({ name: person.name, email: person.email })}\n      </AvatarFallback>\n    </Avatar>\n  )\n}\n\nfunction firstName(name: string): string {\n  return name.split(\" \")[0] || name\n}\n\nconst STATUS_PILL: Record<ConvStatus, { label: string; cls: string }> = {\n  responded: { label: \"New reply\", cls: \"bg-status-active-bg text-status-active-fg border-status-active-border\" },\n  draft: { label: \"Draft\", cls: \"bg-background text-foreground/80 border-border\" },\n  awaiting: { label: \"Awaiting\", cls: \"bg-status-pending-bg text-status-pending-fg border-status-pending-border\" },\n  viewing: { label: \"Viewing\", cls: \"bg-muted text-muted-foreground border-border\" },\n}\n\nconst STATUS_DOT: Record<ConvStatus, string> = {\n  responded: \"bg-status-active-fg\",\n  draft: \"bg-status-pending-fg\",\n  awaiting: \"bg-status-pending-fg\",\n  viewing: \"bg-muted-foreground/50\",\n}\n\nfunction effectiveStatus(t: ConversationThread): ConvStatus {\n  return t.canReply === false ? \"viewing\" : t.status\n}\n\nfunction disabledOpenInGmailReason(thread: ConversationThread): string {\n  return (\n    thread.openInGmailDisabledReason?.trim() ||\n    thread.replyDisabledReason?.trim() ||\n    \"Gmail access is not available for this thread.\"\n  )\n}\n\nfunction canOpenInGmail(thread: ConversationThread, onOpenInGmail?: (threadId: string) => void): boolean {\n  return thread.openInGmailDisabled !== true && Boolean(thread.openInGmailUrl || onOpenInGmail)\n}\n\nfunction OpenInGmailButton({\n  thread,\n  onOpenInGmail,\n  label = \"Open in Gmail\",\n}: {\n  thread: ConversationThread\n  onOpenInGmail?: (threadId: string) => void\n  label?: string\n}) {\n  const hasConfiguredAction = Boolean(thread.openInGmailUrl || onOpenInGmail || thread.openInGmailDisabled || thread.openInGmailDisabledReason)\n  if (!hasConfiguredAction) return null\n\n  const disabled = !canOpenInGmail(thread, onOpenInGmail)\n  const disabledReason = disabled\n    ? disabledOpenInGmailReason(thread)\n    : undefined\n\n  if (!disabled && thread.openInGmailUrl) {\n    return (\n      <Button type=\"button\" variant=\"ghost\" size=\"sm\" asChild>\n        <a href={thread.openInGmailUrl} target=\"_blank\" rel=\"noopener noreferrer\">\n          <GmailMark size={14} /> {label}\n        </a>\n      </Button>\n    )\n  }\n\n  return (\n    <span className=\"inline-flex\" title={disabledReason}>\n      <Button\n        type=\"button\"\n        variant=\"ghost\"\n        size=\"sm\"\n        disabled={disabled}\n        aria-disabled={disabled || undefined}\n        aria-label={disabledReason ? `${label}: ${disabledReason}` : label}\n        onClick={disabled ? undefined : () => onOpenInGmail?.(thread.threadId)}\n      >\n        <GmailMark size={14} /> {label}\n      </Button>\n    </span>\n  )\n}\n\n/* ── One message (collapsible) ──────────────────────────────────────────── */\n\nfunction MessageView({\n  message,\n  expanded,\n  onToggle,\n  me,\n}: {\n  message: ConvMessage\n  expanded: boolean\n  onToggle: () => void\n  me?: ConvParticipant\n}) {\n  const [quoteOpen, setQuoteOpen] = React.useState(false)\n  const [detailsOpen, setDetailsOpen] = React.useState(false)\n\n  if (!expanded) {\n    const snippet = messageBodySnippet(message, 140)\n\n    return (\n      <button\n        type=\"button\"\n        data-slot=\"conv-message-collapsed\"\n        onClick={onToggle}\n        className=\"flex w-full items-center gap-2 rounded-md px-2 py-1.5 text-left hover:bg-muted/40\"\n      >\n        <PersonAvatar person={message.from} />\n        <span className=\"text-muted-foreground min-w-0 flex-1 truncate text-[13px]\">\n          <b className=\"text-foreground\">{firstName(message.from.name)}</b> · {snippet}\n        </span>\n        <span className=\"text-muted-foreground/60 shrink-0 text-xs\">{message.ago ?? message.date}</span>\n        <ChevronDown size={13} className=\"text-muted-foreground shrink-0\" />\n      </button>\n    )\n  }\n\n  const toLabel = me && message.to.email === me.email ? \"me\" : firstName(message.to.name)\n  const htmlParts = message.bodyHtml ? splitMessageHtml(message.bodyHtml) : null\n  const textParts = message.bodyHtml ? null : splitMessageText(message.body ?? \"\")\n  const hasDetails = Boolean(htmlParts?.detailsHtml || textParts?.detailsText)\n\n  return (\n    <div data-slot=\"conv-message\" className=\"rounded-md border border-border bg-background\">\n      <button\n        type=\"button\"\n        onClick={onToggle}\n        className=\"flex w-full items-start gap-2 px-3 py-2 text-left\"\n      >\n        <PersonAvatar person={message.from} size=\"default\" />\n        <span className=\"min-w-0 flex-1\">\n          <span className=\"flex flex-wrap items-baseline gap-x-1.5\">\n            <span className=\"text-[13px] font-semibold\">{message.from.name}</span>\n            <span className=\"text-muted-foreground/60 truncate text-xs\">&lt;{message.from.email}&gt;</span>\n          </span>\n          <span className=\"text-muted-foreground block text-xs\">\n            to <b>{toLabel}</b>\n          </span>\n        </span>\n        <span className=\"flex shrink-0 items-center gap-2\">\n          {message.receipt ? (\n            <span className=\"text-muted-foreground inline-flex items-center gap-1 text-[11px]\">\n              {message.receipt.kind === \"new\" ? (\n                <CornerUpLeft size={11} />\n              ) : message.receipt.kind === \"read\" ? (\n                <CheckCheck size={11} />\n              ) : message.receipt.kind === \"draft\" ? (\n                <FilePenLine size={11} />\n              ) : (\n                <MailOpen size={11} />\n              )}\n              {message.receipt.label}\n            </span>\n          ) : null}\n          <span className=\"text-muted-foreground/60 text-xs\">{message.date}</span>\n          <ChevronUp size={13} className=\"text-muted-foreground\" />\n        </span>\n      </button>\n\n      <div className=\"px-3 pb-2.5\">\n        {htmlParts ? (\n          <div data-slot=\"conv-message-body\" className={PROSE} dangerouslySetInnerHTML={{ __html: htmlParts.bodyHtml }} />\n        ) : (\n          <div data-slot=\"conv-message-body\" className={cn(PROSE, \"whitespace-pre-line\")}>{textParts?.bodyText}</div>\n        )}\n\n        {hasDetails ? (\n          <div className=\"mt-2\">\n            <button\n              type=\"button\"\n              onClick={() => setDetailsOpen((v) => !v)}\n              className=\"text-muted-foreground hover:text-foreground hover:bg-muted rounded px-1.5 text-xs leading-5\"\n              aria-expanded={detailsOpen}\n            >\n              {detailsOpen ? \"Hide signature/details\" : \"Show signature/details\"}\n            </button>\n            {detailsOpen ? (\n              <div className=\"border-border text-muted-foreground mt-1 border-l-2 pl-3 text-[13px]\">\n                {htmlParts ? (\n                  <div data-slot=\"conv-message-details\" className={PROSE} dangerouslySetInnerHTML={{ __html: htmlParts.detailsHtml }} />\n                ) : (\n                  <div data-slot=\"conv-message-details\" className={cn(PROSE, \"whitespace-pre-line\")}>{textParts?.detailsText}</div>\n                )}\n              </div>\n            ) : null}\n          </div>\n        ) : null}\n\n        {message.quoted ? (\n          <div className=\"mt-2\">\n            <button\n              type=\"button\"\n              onClick={() => setQuoteOpen((v) => !v)}\n              className=\"text-muted-foreground hover:bg-muted rounded px-1.5 text-xs leading-5\"\n              title={quoteOpen ? \"Hide quoted text\" : \"Show quoted text\"}\n            >\n              •••\n            </button>\n            {quoteOpen ? (\n              <div className=\"border-border text-muted-foreground mt-1 border-l-2 pl-3 text-[13px]\">\n                <p className=\"mb-1\" dangerouslySetInnerHTML={{ __html: sanitizeHtml(message.quoted.attr) }} />\n                <div className={PROSE} dangerouslySetInnerHTML={{ __html: sanitizeHtml(message.quoted.html) }} />\n              </div>\n            ) : null}\n          </div>\n        ) : null}\n      </div>\n    </div>\n  )\n}\n\n/* ── Reply composer ─────────────────────────────────────────────────────── */\n\ntype PreviewState = {\n  loading: boolean\n  /** Sanitized HTML ready to render. */\n  html: string | null\n  /** Confirmation token returned by the server preview, retained for reuse on send. */\n  confirmationToken: string | null\n  error: string | null\n  /** True when `html` came from the local fallback rather than the server. */\n  local: boolean\n}\n\nconst IDLE_PREVIEW: PreviewState = { loading: false, html: null, confirmationToken: null, error: null, local: false }\n\nfunction ReplyComposer({\n  thread,\n  me,\n  replyAll,\n  tenantName,\n  onClose,\n  onSend,\n  onDraft,\n  onPreviewReply,\n  draftDisabledReason,\n}: {\n  thread: ConversationThread\n  me?: ConvParticipant\n  replyAll: boolean\n  tenantName?: string\n  onClose: () => void\n  onSend: (body: string, includeSignature: boolean) => void | Promise<void>\n  onDraft: (body: string, includeSignature: boolean) => void | Promise<void>\n  onPreviewReply?: (payload: ConversationReplyPayload) => Promise<ConversationReplyPreview>\n  draftDisabledReason?: string | null\n}) {\n  const [body, setBody] = React.useState(thread.draft ?? \"\")\n  const [sig, setSig] = React.useState(true)\n  const [preview, setPreview] = React.useState(false)\n  const [previewState, setPreviewState] = React.useState<PreviewState>(IDLE_PREVIEW)\n  const [sending, setSending] = React.useState(false)\n  const [sendError, setSendError] = React.useState<string | null>(null)\n  const ccList = replyAll ? thread.cc ?? [] : []\n  const subject = /^re:/i.test(thread.subject) ? thread.subject : `Re: ${thread.subject}`\n  const draftDisabled = Boolean(draftDisabledReason)\n\n  const localPreviewHtml = textToHtml(body) + (sig && thread.signature ? textToHtml(thread.signature) : \"\")\n\n  const openPreview = async () => {\n    setPreview(true)\n    setSendError(null)\n\n    if (!onPreviewReply) {\n      // No server preview contract: render a sanitized local draft preview only.\n      setPreviewState({ loading: false, html: sanitizeHtml(localPreviewHtml), confirmationToken: null, error: null, local: true })\n      return\n    }\n\n    setPreviewState({ loading: true, html: null, confirmationToken: null, error: null, local: false })\n    try {\n      const result = await onPreviewReply({ threadId: thread.threadId, body, includeSignature: sig, replyAll })\n      setPreviewState({\n        loading: false,\n        html: sanitizeHtml(result.htmlBody ?? \"\"),\n        confirmationToken: result.confirmationToken ?? null,\n        error: null,\n        local: false,\n      })\n    } catch (error) {\n      setPreviewState({\n        loading: false,\n        html: null,\n        confirmationToken: null,\n        error: error instanceof Error ? error.message : \"Could not load the preview. Please try again.\",\n        local: false,\n      })\n    }\n  }\n\n  const handleSend = async () => {\n    setSending(true)\n    setSendError(null)\n    try {\n      await onSend(body, sig)\n      setPreview(false)\n      setPreviewState(IDLE_PREVIEW)\n    } catch (error) {\n      setSendError(error instanceof Error ? error.message : \"Could not send this reply. Please try again.\")\n    } finally {\n      setSending(false)\n    }\n  }\n\n  const handleDraft = async () => {\n    if (draftDisabled) return\n    setSending(true)\n    setSendError(null)\n    try {\n      await onDraft(body, sig)\n      setPreview(false)\n      setPreviewState(IDLE_PREVIEW)\n    } catch (error) {\n      setSendError(error instanceof Error ? error.message : \"Could not create the Gmail draft. Please try again.\")\n    } finally {\n      setSending(false)\n    }\n  }\n\n  return (\n    <div data-slot=\"conv-reply\" className=\"border-border bg-muted/20 rounded-md border p-3\">\n      <div className=\"mb-2 flex items-center gap-2\">\n        {me ? <PersonAvatar person={me} /> : null}\n        <span className=\"flex-1 text-[13px] font-medium\">\n          {replyAll ? (\n            <>\n              Reply all{\" \"}\n              <span className=\"text-muted-foreground font-normal\">· {1 + ccList.length} recipients</span>\n            </>\n          ) : (\n            <>\n              Reply to <b>{firstName(thread.contact.name)}</b>\n            </>\n          )}\n        </span>\n        <span className=\"text-muted-foreground inline-flex items-center gap-1 text-[11px]\">\n          <GitMerge size={11} /> Same thread\n        </span>\n        <button type=\"button\" onClick={onClose} title=\"Discard reply\" className=\"text-muted-foreground hover:text-foreground\">\n          <X size={15} />\n        </button>\n      </div>\n\n      <div className=\"border-border mb-2 space-y-1 border-b pb-2 text-[13px]\">\n        <div className=\"flex items-center gap-1.5\">\n          <span className=\"text-muted-foreground w-12 shrink-0 text-[11px] font-medium\">To</span>\n          <span className=\"font-medium\">{thread.contact.name}</span>\n          <span className=\"text-muted-foreground/60 truncate text-xs\">{thread.contact.email}</span>\n        </div>\n        {replyAll && ccList.length ? (\n          <div className=\"flex items-start gap-1.5\">\n            <span className=\"text-muted-foreground w-12 shrink-0 text-[11px] font-medium\">Cc</span>\n            <span className=\"text-muted-foreground text-xs\">\n              {ccList.map((c) => c.name).join(\", \")}\n            </span>\n          </div>\n        ) : null}\n        <div className=\"flex items-center gap-1.5\">\n          <span className=\"text-muted-foreground w-12 shrink-0 text-[11px] font-medium\">Subject</span>\n          <span className=\"truncate\">{subject}</span>\n          <span className=\"text-muted-foreground/60 ml-auto inline-flex items-center gap-1 text-[11px]\">\n            <Lock size={10} /> on thread\n          </span>\n        </div>\n      </div>\n\n      <Textarea\n        value={body}\n        onChange={(e) => setBody(e.target.value)}\n        placeholder=\"Write your reply…\"\n        className=\"min-h-28 resize-y text-sm\"\n        onKeyDown={(e) => {\n          if ((e.metaKey || e.ctrlKey) && e.key === \"Enter\") {\n            e.preventDefault()\n            void openPreview()\n          }\n        }}\n      />\n\n      {sig && thread.signature ? (\n        <div className=\"text-muted-foreground mt-2 whitespace-pre-line border-l-2 border-border pl-3 text-[13px]\">\n          <span className=\"text-muted-foreground/60 mr-1\">--</span>\n          {thread.signature}\n        </div>\n      ) : null}\n\n      <div className=\"mt-2 flex flex-wrap items-center gap-2\">\n        <RichTextToolbar />\n        <label className=\"text-muted-foreground ml-auto inline-flex cursor-pointer items-center gap-1.5 text-[12px]\">\n          <Switch checked={sig} onCheckedChange={setSig} aria-label=\"Toggle signature\" />\n          Signature\n        </label>\n        <Button type=\"button\" variant=\"outline\" size=\"sm\" disabled={sending} onClick={() => void openPreview()}>\n          <Eye size={14} /> Preview\n        </Button>\n        <Button type=\"button\" size=\"sm\" disabled={sending} onClick={() => void openPreview()}>\n          <Send size={14} /> Send\n        </Button>\n      </div>\n\n      <Dialog open={preview} onOpenChange={(open) => { if (!sending) { setPreview(open); if (!open) setPreviewState(IDLE_PREVIEW) } }}>\n        <DialogContent className=\"max-w-xl\">\n          <DialogHeader>\n            <DialogTitle className=\"flex items-center gap-1.5 text-[15px]\">\n              <Eye size={15} /> {previewState.local ? \"Local draft preview\" : \"Reply preview\"}\n            </DialogTitle>\n            <DialogDescription>\n              {previewState.local\n                ? \"Local draft preview only — the server prepares the exact message on send.\"\n                : <>Stays on the {subject.replace(/^Re:\\s*/i, \"\")} thread. Gmail keeps it threaded.</>}\n            </DialogDescription>\n          </DialogHeader>\n          <div className=\"border-border space-y-1 rounded-md border p-3 text-[13px]\">\n            <div>\n              <span className=\"text-muted-foreground\">To </span>\n              <b>{thread.contact.name}</b>{\" \"}\n              <span className=\"text-muted-foreground/60\">&lt;{thread.contact.email}&gt;</span>\n            </div>\n            {replyAll && ccList.length ? (\n              <div className=\"text-muted-foreground\">Cc {ccList.map((c) => c.name).join(\", \")}</div>\n            ) : null}\n            <div>\n              <span className=\"text-muted-foreground\">Subject </span>\n              {subject}\n            </div>\n          </div>\n          {previewState.loading ? (\n            <div data-slot=\"conv-preview-loading\" role=\"status\" className=\"text-muted-foreground flex items-center gap-2 px-1 py-6 text-[13px]\">\n              <span className=\"border-muted-foreground/40 border-t-foreground size-4 animate-spin rounded-full border-2\" aria-hidden />\n              Loading preview…\n            </div>\n          ) : previewState.error ? (\n            <p role=\"alert\" className=\"text-destructive text-sm\">\n              {previewState.error}\n            </p>\n          ) : (\n            <div\n              data-slot=\"conv-preview-body\"\n              data-confirmation-token={previewState.confirmationToken ?? undefined}\n              className={cn(PROSE, \"max-h-72 overflow-auto\")}\n              dangerouslySetInnerHTML={{ __html: previewState.html ?? \"\" }}\n            />\n          )}\n          {sendError ? (\n            <p role=\"alert\" className=\"text-destructive text-sm\">\n              {sendError}\n            </p>\n          ) : null}\n          <DialogFooter className=\"sm:justify-between\">\n            <span className=\"inline-flex\" title={draftDisabledReason ?? undefined}>\n              <button\n                type=\"button\"\n                disabled={sending || previewState.loading || draftDisabled}\n                onClick={handleDraft}\n                aria-label={draftDisabledReason ? `Open draft in Gmail: ${draftDisabledReason}` : \"Open draft in Gmail\"}\n                className=\"text-muted-foreground hover:text-foreground inline-flex items-center gap-1.5 text-[13px] disabled:pointer-events-none disabled:opacity-50\"\n              >\n                <GmailMark size={14} /> Open draft in Gmail\n              </button>\n            </span>\n            <span className=\"flex items-center gap-2\">\n              <Button type=\"button\" variant=\"outline\" size=\"sm\" disabled={sending} onClick={() => { setPreview(false); setPreviewState(IDLE_PREVIEW) }}>\n                Keep editing\n              </Button>\n              <Button\n                type=\"button\"\n                size=\"sm\"\n                disabled={sending || previewState.loading}\n                onClick={handleSend}\n              >\n                <Send size={14} /> {sending ? \"Sending...\" : \"Send now\"}\n              </Button>\n            </span>\n          </DialogFooter>\n        </DialogContent>\n      </Dialog>\n\n      {tenantName ? (\n        <p className=\"text-muted-foreground/70 mt-2 text-[11px]\">Sends via Gmail · playbooks stay stopped.</p>\n      ) : null}\n    </div>\n  )\n}\n\n/* ── Thread body (messages + footer/composer/done states) ───────────────── */\n\ntype ThreadMode = \"idle\" | \"replying\" | \"sent\" | \"draft\"\n\nfunction ThreadBody({\n  thread,\n  me,\n  tenantName,\n  onSendReply,\n  onCreateGmailDraft,\n  onPreviewReply,\n  onOpenInGmail,\n}: {\n  thread: ConversationThread\n  me?: ConvParticipant\n  tenantName?: string\n  onSendReply?: (p: ConversationReplyPayload) => void | Promise<void>\n  onCreateGmailDraft?: (p: ConversationReplyPayload) => void | Promise<void>\n  onPreviewReply?: (p: ConversationReplyPayload) => Promise<ConversationReplyPreview>\n  onOpenInGmail?: (threadId: string) => void\n}) {\n  const canReply = thread.canReply !== false\n  const replyDisabledReason = thread.replyDisabledReason?.trim() || \"You are not a participant on this thread, so replying is disabled here.\"\n  const draftDisabledReason = onCreateGmailDraft ? null : \"Gmail draft creation is not available for this thread.\"\n  const hasCc = !!(thread.cc && thread.cc.length)\n  const [mode, setMode] = React.useState<ThreadMode>(\"idle\")\n  const [replyAll, setReplyAll] = React.useState(false)\n  const [expanded, setExpanded] = React.useState<Record<string, boolean>>(() => {\n    const o: Record<string, boolean> = {}\n    thread.messages.forEach((m, i) => {\n      o[m.id] = i === thread.messages.length - 1\n    })\n    return o\n  })\n\n  const toggle = (id: string) => setExpanded((e) => ({ ...e, [id]: !e[id] }))\n\n  return (\n    <div data-slot=\"conv-thread-body\" className=\"space-y-2\">\n      {canReply && thread.paused ? (\n        <div className=\"border-status-pending-border bg-status-pending-bg text-status-pending-fg flex items-start gap-2 rounded-md border p-2.5 text-[12px]\">\n          <Pause size={13} className=\"mt-0.5 shrink-0\" />\n          <span>\n            <b>Follow-up actions stopped.</b> Your {thread.paused.playbook} next steps won’t send\n            automatically while this conversation is live. Continue it in {tenantName ?? \"the app\"} or Gmail.\n          </span>\n        </div>\n      ) : null}\n\n      <div className=\"space-y-1\">\n        {thread.messages.map((m) => (\n          <MessageView key={m.id} message={m} expanded={!!expanded[m.id]} onToggle={() => toggle(m.id)} me={me} />\n        ))}\n      </div>\n\n      {!canReply ? (\n        <div className=\"border-border bg-muted/30 text-muted-foreground flex flex-wrap items-start gap-2 rounded-md border p-2.5 text-[12px]\">\n          <Eye size={14} className=\"mt-0.5 shrink-0\" />\n          <span className=\"min-w-0 flex-1\">\n            <b>Viewing only.</b> {replyDisabledReason}\n          </span>\n          <OpenInGmailButton thread={thread} onOpenInGmail={onOpenInGmail} />\n        </div>\n      ) : null}\n\n      {canReply && mode === \"idle\" ? (\n        <div data-slot=\"conv-action-row\" className=\"border-border/70 mt-1 flex flex-wrap items-center gap-x-3 gap-y-2 border-t pt-3\">\n          <Button type=\"button\" size=\"sm\" onClick={() => { setReplyAll(false); setMode(\"replying\") }}>\n            <Reply size={15} /> Reply\n          </Button>\n          {hasCc ? (\n            <Button type=\"button\" variant=\"outline\" size=\"sm\" onClick={() => { setReplyAll(true); setMode(\"replying\") }}>\n              <ReplyAll size={14} /> Reply all\n            </Button>\n          ) : null}\n          <OpenInGmailButton thread={thread} onOpenInGmail={onOpenInGmail} />\n          <span className=\"text-muted-foreground/70 ml-auto inline-flex items-center gap-1.5 text-[12px]\">\n            <GitMerge size={13} /> Stays on this thread\n          </span>\n        </div>\n      ) : null}\n\n      {canReply && mode === \"replying\" ? (\n        <ReplyComposer\n          thread={thread}\n          me={me}\n          replyAll={replyAll}\n          tenantName={tenantName}\n          onPreviewReply={onPreviewReply}\n          onClose={() => setMode(\"idle\")}\n          onSend={async (body, includeSignature) => {\n            await onSendReply?.({ threadId: thread.threadId, body, includeSignature, replyAll })\n            setMode(\"sent\")\n          }}\n          onDraft={async (body, includeSignature) => {\n            if (!onCreateGmailDraft) return\n            await onCreateGmailDraft({ threadId: thread.threadId, body, includeSignature, replyAll })\n            setMode(\"draft\")\n          }}\n          draftDisabledReason={draftDisabledReason}\n        />\n      ) : null}\n\n      {canReply && mode === \"sent\" ? (\n        <div className=\"border-status-active-border bg-status-active-bg flex items-center gap-2 rounded-md border p-3 text-[13px]\">\n          <Check size={16} className=\"text-status-active-fg shrink-0\" />\n          <span className=\"flex-1\">\n            <b>{replyAll ? \"Reply all sent\" : \"Reply sent\"}</b> · added to the thread. Delivered to{\" \"}\n            <b>{thread.contact.name}</b>. This action stays <b>Pending</b>; playbooks remain stopped.\n          </span>\n          <Button type=\"button\" variant=\"ghost\" size=\"sm\" onClick={() => setMode(\"idle\")}>\n            Done\n          </Button>\n        </div>\n      ) : null}\n\n      {canReply && mode === \"draft\" ? (\n        <div className=\"border-border bg-muted/30 flex items-center gap-2 rounded-md border p-3 text-[13px]\">\n          <GmailMark size={16} />\n          <span className=\"flex-1\">\n            <b>Draft saved to Gmail.</b> Waiting on the <b>Re: {thread.subject}</b> thread; open it there to finish. Nothing was sent.\n          </span>\n          <OpenInGmailButton thread={thread} onOpenInGmail={onOpenInGmail} />\n          <Button type=\"button\" variant=\"ghost\" size=\"sm\" onClick={() => setMode(\"idle\")}>\n            Done\n          </Button>\n        </div>\n      ) : null}\n    </div>\n  )\n}\n\n/* ── A thread row + its inline reader ───────────────────────────────────── */\n\nfunction ThreadRow({\n  thread,\n  open,\n  onToggleOpen,\n  me,\n  tenantName,\n  onSendReply,\n  onCreateGmailDraft,\n  onPreviewReply,\n  onOpenInGmail,\n}: {\n  thread: ConversationThread\n  open: boolean\n  onToggleOpen: () => void\n} & Pick<ConversationPanelProps, \"me\" | \"tenantName\" | \"onSendReply\" | \"onCreateGmailDraft\" | \"onPreviewReply\" | \"onOpenInGmail\">) {\n  const status = effectiveStatus(thread)\n  const last = thread.messages[thread.messages.length - 1]\n  const who = last?.direction === \"inbound\" ? firstName(last.from.name) : \"You\"\n  const lastSnippet = last ? messageBodySnippet(last, 120) : \"\"\n  const pill = STATUS_PILL[status]\n\n  return (\n    <div data-slot=\"conv-thread\" data-open={open ? \"true\" : undefined} className=\"border-border border-b last:border-b-0\">\n      <button\n        type=\"button\"\n        onClick={onToggleOpen}\n        aria-expanded={open}\n        className=\"flex w-full items-center gap-2.5 px-3 py-2.5 text-left hover:bg-muted/30\"\n      >\n        <span className={cn(\"size-2 shrink-0 rounded-full\", STATUS_DOT[status])} aria-hidden />\n        <span className=\"min-w-0 flex-1\">\n          <span className=\"flex items-center gap-2\">\n            <span className=\"truncate text-sm font-semibold\">{thread.subject}</span>\n            <span className={cn(\"shrink-0 rounded-md border px-1.5 py-px text-[10px] font-medium leading-4\", pill.cls)}>\n              {pill.label}\n            </span>\n          </span>\n          <span className=\"text-muted-foreground block truncate text-xs\">\n            <b className=\"text-foreground/80\">{thread.contact.name}</b> · {who}: {lastSnippet}\n          </span>\n        </span>\n        <span className=\"text-muted-foreground/60 shrink-0 text-xs\">{thread.lastWhen}</span>\n        {open ? (\n          <ChevronUp size={15} className=\"text-muted-foreground shrink-0\" />\n        ) : (\n          <ChevronDown size={15} className=\"text-muted-foreground shrink-0\" />\n        )}\n      </button>\n\n      {open ? (\n        <div className=\"px-3 pb-3\">\n          <ThreadBody\n            thread={thread}\n            me={me}\n            tenantName={tenantName}\n            onSendReply={onSendReply}\n            onCreateGmailDraft={onCreateGmailDraft}\n            onPreviewReply={onPreviewReply}\n            onOpenInGmail={onOpenInGmail}\n          />\n        </div>\n      ) : null}\n    </div>\n  )\n}\n\n/* ── The hub ─────────────────────────────────────────────────────────────── */\n\nfunction ConversationPanel({\n  threads,\n  me,\n  tenantName,\n  onSendReply,\n  onCreateGmailDraft,\n  onPreviewReply,\n  onOpenInGmail,\n  defaultOpenThreadId,\n  className,\n}: ConversationPanelProps) {\n  const responded = threads.filter((t) => t.status === \"responded\" && t.canReply !== false).length\n  const draft = threads.filter((t) => effectiveStatus(t) === \"draft\").length\n  const awaiting = threads.filter((t) => effectiveStatus(t) === \"awaiting\").length\n  const anyPaused = threads.some((t) => t.paused)\n\n  const [hubOpen, setHubOpen] = React.useState(true)\n  const [openId, setOpenId] = React.useState<string | null>(() => {\n    if (defaultOpenThreadId) return defaultOpenThreadId\n    const firstActionable = threads.find((t) => [\"responded\", \"draft\"].includes(t.status) && t.canReply !== false)\n    return firstActionable ? firstActionable.threadId : null\n  })\n\n  if (!threads.length) return null\n\n  // Header badge state: a responded reply leads, then drafts to finish, then sent mail awaiting a reply.\n  const badge =\n    responded > 0\n      ? { label: \"Email response detected\", dot: \"bg-status-active-fg\", ring: \"bg-status-active-fg/30\" }\n      : draft > 0\n        ? { label: \"Draft ready\", dot: \"bg-status-pending-fg\", ring: \"bg-status-pending-fg/30\" }\n        : awaiting > 0\n          ? { label: \"Awaiting response\", dot: \"bg-status-pending-fg\", ring: \"bg-status-pending-fg/30\" }\n          : { label: \"Conversations\", dot: \"bg-muted-foreground/50\", ring: \"bg-muted-foreground/20\" }\n\n  const headTitle =\n    responded > 0\n      ? `${responded} ${responded === 1 ? \"reply needs\" : \"replies need\"} your response`\n      : draft > 0\n        ? `Draft ready on ${draft} ${draft === 1 ? \"thread\" : \"threads\"}`\n        : awaiting > 0\n          ? `Awaiting response on ${awaiting} ${awaiting === 1 ? \"thread\" : \"threads\"}`\n          : `${threads.length} email ${threads.length === 1 ? \"thread\" : \"threads\"}`\n\n  return (\n    <section\n      data-slot=\"conversation-panel\"\n      data-responded={responded > 0 ? \"true\" : undefined}\n      className={cn(\"border-border bg-background overflow-hidden rounded-xl border\", className)}\n    >\n      <button\n        type=\"button\"\n        onClick={() => setHubOpen((v) => !v)}\n        aria-expanded={hubOpen}\n        className=\"flex w-full items-center gap-3 px-3 py-2.5 text-left\"\n      >\n        <span\n          data-slot=\"conversation-badge\"\n          className={cn(\n            \"inline-flex items-center gap-1.5 rounded-full px-2 py-0.5 text-[11px] font-semibold\",\n            responded > 0\n              ? \"bg-status-active-bg text-status-active-fg\"\n              : draft > 0 || awaiting > 0\n                ? \"bg-status-pending-bg text-status-pending-fg\"\n                : \"bg-muted text-muted-foreground\"\n          )}\n        >\n          <span className=\"relative inline-flex size-2\">\n            <span className={cn(\"absolute inline-flex h-full w-full animate-ping rounded-full opacity-75\", badge.ring)} />\n            <span className={cn(\"relative inline-flex size-2 rounded-full\", badge.dot)} />\n          </span>\n          {badge.label}\n        </span>\n        <span className=\"min-w-0 flex-1\">\n          <span className=\"block truncate text-sm font-semibold leading-tight\">{headTitle}</span>\n          <span className=\"text-muted-foreground mt-0.5 block truncate text-xs\">\n            {threads.length} {threads.length === 1 ? \"thread\" : \"threads\"} on this action\n            {anyPaused ? <> · <b>playbook stopped</b></> : null}\n          </span>\n        </span>\n        {hubOpen ? (\n          <ChevronUp size={16} className=\"text-muted-foreground shrink-0\" />\n        ) : (\n          <ChevronDown size={16} className=\"text-muted-foreground shrink-0\" />\n        )}\n      </button>\n\n      {hubOpen ? (\n        <div className=\"border-border border-t\">\n          {threads.map((t) => (\n            <ThreadRow\n              key={t.threadId}\n              thread={t}\n              open={openId === t.threadId}\n              onToggleOpen={() => setOpenId((cur) => (cur === t.threadId ? null : t.threadId))}\n              me={me}\n              tenantName={tenantName}\n              onSendReply={onSendReply}\n              onCreateGmailDraft={onCreateGmailDraft}\n              onPreviewReply={onPreviewReply}\n              onOpenInGmail={onOpenInGmail}\n            />\n          ))}\n        </div>\n      ) : null}\n    </section>\n  )\n}\n\nexport { ConversationPanel 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package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@handled-ai/design-system",
-  "version": "0.20.4",
+  "version": "0.20.5",
   "description": "Handled UI component library (shadcn-style, New York)",
   "type": "module",
   "packageManager": "pnpm@9.12.0",

package/src/components/__tests__/conversation-panel.test.tsx

@@ -86,6 +86,54 @@ describe("ConversationPanel", () => {
     expect(screen.getByText("Draft copy")).toBeDefined();
   });
 
+
+  it("uses the custom read-only reason and disables Open in Gmail when access is unavailable", () => {
+    const onOpenInGmail = vi.fn();
+
+    render(
+      <ConversationPanel
+        threads={[
+          thread({
+            canReply: false,
+            replyDisabledReason: "Only the case owner can open Gmail drafts for this case.",
+            openInGmailDisabled: true,
+            openInGmailDisabledReason: "Only the case owner can open this draft in Gmail.",
+          }),
+        ]}
+        me={me}
+        onOpenInGmail={onOpenInGmail}
+        defaultOpenThreadId="t1"
+      />,
+    );
+
+    expect(screen.getByText(/Only the case owner can open Gmail drafts for this case\./)).toBeDefined();
+    const button = screen.getByRole("button", {
+      name: "Open in Gmail: Only the case owner can open this draft in Gmail.",
+    });
+    expect(button).toHaveProperty("disabled", true);
+
+    fireEvent.click(button);
+    expect(onOpenInGmail).not.toHaveBeenCalled();
+  });
+
+  it("renders Open in Gmail as a new-tab link when a URL is provided", () => {
+    render(
+      <ConversationPanel
+        threads={[
+          thread({
+            openInGmailUrl: "https://mail.google.com/mail/?authuser=dana%40handled.ai#drafts/msg-1",
+          }),
+        ]}
+        me={me}
+      />,
+    );
+
+    const link = screen.getByRole("link", { name: /Open in Gmail/ });
+    expect(link.getAttribute("href")).toBe("https://mail.google.com/mail/?authuser=dana%40handled.ai#drafts/msg-1");
+    expect(link.getAttribute("target")).toBe("_blank");
+    expect(link.getAttribute("rel")).toBe("noopener noreferrer");
+  });
+
   it("auto-opens the first responded thread and renders its newest message as HTML", () => {
     const { container } = render(<ConversationPanel threads={[thread()]} me={me} />);
     // newest (inbound) message expanded -> its anchor is in the DOM

package/src/components/conversation-panel.tsx

@@ -97,8 +97,16 @@ export interface ConversationThread {
   cc?: ConvParticipant[]
   /** Set when this thread's reply halted a playbook (terminal). */
   paused?: { playbook: string } | null
-  /** false => operator is not a participant; reply disabled (read-only). */
+  /** false => operator cannot reply or create drafts from this thread. */
   canReply?: boolean
+  /** Explains why reply and draft creation are disabled. */
+  replyDisabledReason?: string
+  /** Existing Gmail draft or thread URL. Rendered as a new-tab link when present. */
+  openInGmailUrl?: string | null
+  /** Forces the Open in Gmail action into a disabled state. */
+  openInGmailDisabled?: boolean
+  /** Tooltip/read-only copy for a disabled Open in Gmail action. */
+  openInGmailDisabledReason?: string | null
   messages: ConvMessage[]
   /** Prefilled reply draft body. */
   draft?: string
@@ -521,6 +529,62 @@ function effectiveStatus(t: ConversationThread): ConvStatus {
   return t.canReply === false ? "viewing" : t.status
 }
 
+function disabledOpenInGmailReason(thread: ConversationThread): string {
+  return (
+    thread.openInGmailDisabledReason?.trim() ||
+    thread.replyDisabledReason?.trim() ||
+    "Gmail access is not available for this thread."
+  )
+}
+
+function canOpenInGmail(thread: ConversationThread, onOpenInGmail?: (threadId: string) => void): boolean {
+  return thread.openInGmailDisabled !== true && Boolean(thread.openInGmailUrl || onOpenInGmail)
+}
+
+function OpenInGmailButton({
+  thread,
+  onOpenInGmail,
+  label = "Open in Gmail",
+}: {
+  thread: ConversationThread
+  onOpenInGmail?: (threadId: string) => void
+  label?: string
+}) {
+  const hasConfiguredAction = Boolean(thread.openInGmailUrl || onOpenInGmail || thread.openInGmailDisabled || thread.openInGmailDisabledReason)
+  if (!hasConfiguredAction) return null
+
+  const disabled = !canOpenInGmail(thread, onOpenInGmail)
+  const disabledReason = disabled
+    ? disabledOpenInGmailReason(thread)
+    : undefined
+
+  if (!disabled && thread.openInGmailUrl) {
+    return (
+      <Button type="button" variant="ghost" size="sm" asChild>
+        <a href={thread.openInGmailUrl} target="_blank" rel="noopener noreferrer">
+          <GmailMark size={14} /> {label}
+        </a>
+      </Button>
+    )
+  }
+
+  return (
+    <span className="inline-flex" title={disabledReason}>
+      <Button
+        type="button"
+        variant="ghost"
+        size="sm"
+        disabled={disabled}
+        aria-disabled={disabled || undefined}
+        aria-label={disabledReason ? `${label}: ${disabledReason}` : label}
+        onClick={disabled ? undefined : () => onOpenInGmail?.(thread.threadId)}
+      >
+        <GmailMark size={14} /> {label}
+      </Button>
+    </span>
+  )
+}
+
 /* ── One message (collapsible) ──────────────────────────────────────────── */
 
 function MessageView({
@@ -675,6 +739,7 @@ function ReplyComposer({
   onSend,
   onDraft,
   onPreviewReply,
+  draftDisabledReason,
 }: {
   thread: ConversationThread
   me?: ConvParticipant
@@ -684,6 +749,7 @@ function ReplyComposer({
   onSend: (body: string, includeSignature: boolean) => void | Promise<void>
   onDraft: (body: string, includeSignature: boolean) => void | Promise<void>
   onPreviewReply?: (payload: ConversationReplyPayload) => Promise<ConversationReplyPreview>
+  draftDisabledReason?: string | null
 }) {
   const [body, setBody] = React.useState(thread.draft ?? "")
   const [sig, setSig] = React.useState(true)
@@ -693,6 +759,7 @@ function ReplyComposer({
   const [sendError, setSendError] = React.useState<string | null>(null)
   const ccList = replyAll ? thread.cc ?? [] : []
   const subject = /^re:/i.test(thread.subject) ? thread.subject : `Re: ${thread.subject}`
+  const draftDisabled = Boolean(draftDisabledReason)
 
   const localPreviewHtml = textToHtml(body) + (sig && thread.signature ? textToHtml(thread.signature) : "")
 
@@ -742,6 +809,7 @@ function ReplyComposer({
   }
 
   const handleDraft = async () => {
+    if (draftDisabled) return
     setSending(true)
     setSendError(null)
     try {
@@ -885,14 +953,17 @@ function ReplyComposer({
             </p>
           ) : null}
           <DialogFooter className="sm:justify-between">
-            <button
-              type="button"
-              disabled={sending || previewState.loading}
-              onClick={handleDraft}
-              className="text-muted-foreground hover:text-foreground inline-flex items-center gap-1.5 text-[13px] disabled:pointer-events-none disabled:opacity-50"
-            >
-              <GmailMark size={14} /> Open draft in Gmail
-            </button>
+            <span className="inline-flex" title={draftDisabledReason ?? undefined}>
+              <button
+                type="button"
+                disabled={sending || previewState.loading || draftDisabled}
+                onClick={handleDraft}
+                aria-label={draftDisabledReason ? `Open draft in Gmail: ${draftDisabledReason}` : "Open draft in Gmail"}
+                className="text-muted-foreground hover:text-foreground inline-flex items-center gap-1.5 text-[13px] disabled:pointer-events-none disabled:opacity-50"
+              >
+                <GmailMark size={14} /> Open draft in Gmail
+              </button>
+            </span>
             <span className="flex items-center gap-2">
               <Button type="button" variant="outline" size="sm" disabled={sending} onClick={() => { setPreview(false); setPreviewState(IDLE_PREVIEW) }}>
                 Keep editing
@@ -939,6 +1010,8 @@ function ThreadBody({
   onOpenInGmail?: (threadId: string) => void
 }) {
   const canReply = thread.canReply !== false
+  const replyDisabledReason = thread.replyDisabledReason?.trim() || "You are not a participant on this thread, so replying is disabled here."
+  const draftDisabledReason = onCreateGmailDraft ? null : "Gmail draft creation is not available for this thread."
   const hasCc = !!(thread.cc && thread.cc.length)
   const [mode, setMode] = React.useState<ThreadMode>("idle")
   const [replyAll, setReplyAll] = React.useState(false)
@@ -971,11 +1044,12 @@ function ThreadBody({
       </div>
 
       {!canReply ? (
-        <div className="border-border bg-muted/30 text-muted-foreground flex items-start gap-2 rounded-md border p-2.5 text-[12px]">
+        <div className="border-border bg-muted/30 text-muted-foreground flex flex-wrap items-start gap-2 rounded-md border p-2.5 text-[12px]">
           <Eye size={14} className="mt-0.5 shrink-0" />
-          <span>
-            <b>Viewing only.</b> You’re not a participant on this thread, so replying is disabled here.
+          <span className="min-w-0 flex-1">
+            <b>Viewing only.</b> {replyDisabledReason}
           </span>
+          <OpenInGmailButton thread={thread} onOpenInGmail={onOpenInGmail} />
         </div>
       ) : null}
 
@@ -989,9 +1063,7 @@ function ThreadBody({
               <ReplyAll size={14} /> Reply all
             </Button>
           ) : null}
-          <Button type="button" variant="ghost" size="sm" onClick={() => onOpenInGmail?.(thread.threadId)}>
-            <GmailMark size={14} /> Open in Gmail
-          </Button>
+          <OpenInGmailButton thread={thread} onOpenInGmail={onOpenInGmail} />
           <span className="text-muted-foreground/70 ml-auto inline-flex items-center gap-1.5 text-[12px]">
             <GitMerge size={13} /> Stays on this thread
           </span>
@@ -1011,9 +1083,11 @@ function ThreadBody({
             setMode("sent")
           }}
           onDraft={async (body, includeSignature) => {
-            await onCreateGmailDraft?.({ threadId: thread.threadId, body, includeSignature, replyAll })
+            if (!onCreateGmailDraft) return
+            await onCreateGmailDraft({ threadId: thread.threadId, body, includeSignature, replyAll })
             setMode("draft")
           }}
+          draftDisabledReason={draftDisabledReason}
         />
       ) : null}
 
@@ -1036,9 +1110,7 @@ function ThreadBody({
           <span className="flex-1">
             <b>Draft saved to Gmail.</b> Waiting on the <b>Re: {thread.subject}</b> thread; open it there to finish. Nothing was sent.
           </span>
-          <Button type="button" variant="ghost" size="sm" onClick={() => onOpenInGmail?.(thread.threadId)}>
-            <GmailMark size={14} /> Open in Gmail
-          </Button>
+          <OpenInGmailButton thread={thread} onOpenInGmail={onOpenInGmail} />
           <Button type="button" variant="ghost" size="sm" onClick={() => setMode("idle")}>
             Done
           </Button>