@handled-ai/design-system 0.20.26 → 0.20.27

package/dist/components/conversation-panel.d.ts

@@ -80,7 +80,7 @@ interface ConvMessage {
 }
 type ConvStatus = "responded" | "awaiting" | "viewing" | "draft";
 /**
- * A reply template offered in the in-composer "Apply template" picker (WIT-970).
+ * A follow-up template offered in the in-composer "Templates" picker (WIT-970).
  * Presentational: the consumer fills variables for THIS thread's recipient
  * before passing it in, so `body` is composer-ready text. `tags` (e.g. "Reply")
  * are shown as chips so reps can recognize the right template at a glance.
@@ -121,7 +121,7 @@ interface ConversationThread {
     /** Signature text appended to replies (plain text). */
     signature?: string;
     /**
-     * Reply templates offered in the composer's "Apply template" picker, already
+     * Follow-up templates offered in the composer's "Templates" picker, already
      * personalized for this thread's recipient (WIT-970). Omit/empty hides the
      * picker.
      */

package/dist/components/conversation-panel.js

@@ -322,6 +322,7 @@ function MessageView({
   ] });
 }
 const IDLE_PREVIEW = { loading: false, html: null, confirmationToken: null, error: null, local: false };
+const MANUAL_FILL_TOKEN_RE = /\{\{\s*personaliz(?:e|ation)(?:_[a-z0-9]+)*\s*\}\}/i;
 function ReplyComposer({
   thread,
   me,
@@ -339,6 +340,7 @@ function ReplyComposer({
   const [appliedTemplate, setAppliedTemplate] = React.useState(null);
   const [sig, setSig] = React.useState(true);
   const replyTemplates = (_b = thread.replyTemplates) != null ? _b : [];
+  const hasManualFillToken = MANUAL_FILL_TOKEN_RE.test(body);
   const applyTemplate = (template) => {
     setBody(template.body);
     setAppliedTemplate(template.name);
@@ -460,7 +462,7 @@ function ReplyComposer({
         onKeyDown: (e) => {
           if ((e.metaKey || e.ctrlKey) && e.key === "Enter") {
             e.preventDefault();
-            void openPreview();
+            if (!hasManualFillToken) void openPreview();
           }
         }
       }
@@ -473,10 +475,10 @@ function ReplyComposer({
       /* @__PURE__ */ jsxs(DropdownMenu, { children: [
         /* @__PURE__ */ jsx(DropdownMenuTrigger, { asChild: true, children: /* @__PURE__ */ jsxs(Button, { type: "button", variant: "outline", size: "sm", disabled: sending, "data-slot": "conv-reply-template-trigger", children: [
           /* @__PURE__ */ jsx(FileText, { size: 14 }),
-          " Apply template"
+          " Templates"
         ] }) }),
         /* @__PURE__ */ jsxs(DropdownMenuContent, { align: "start", className: "max-w-xs", children: [
-          /* @__PURE__ */ jsx(DropdownMenuLabel, { children: "Reply templates" }),
+          /* @__PURE__ */ jsx(DropdownMenuLabel, { children: "Templates" }),
           /* @__PURE__ */ jsx(DropdownMenuSeparator, {}),
           replyTemplates.map((template) => /* @__PURE__ */ jsxs(
             DropdownMenuItem,
@@ -506,20 +508,44 @@ function ReplyComposer({
         "\u201D \xB7 edit before sending"
       ] }) : null
     ] }) : null,
+    hasManualFillToken ? /* @__PURE__ */ jsxs("p", { "data-slot": "conv-reply-manual-fill", role: "alert", className: "text-destructive mt-2 text-[12px]", children: [
+      "Fill in the personalize placeholder before sending. Replace each ",
+      "{{personalize}}",
+      " with a real, account-specific line."
+    ] }) : null,
     /* @__PURE__ */ jsxs("div", { className: "mt-2 flex flex-wrap items-center gap-2", children: [
       /* @__PURE__ */ jsx(RichTextToolbar, {}),
       /* @__PURE__ */ jsxs("label", { className: "text-muted-foreground ml-auto inline-flex cursor-pointer items-center gap-1.5 text-[12px]", children: [
         /* @__PURE__ */ jsx(Switch, { checked: sig, onCheckedChange: setSig, "aria-label": "Toggle signature" }),
         "Signature"
       ] }),
-      /* @__PURE__ */ jsxs(Button, { type: "button", variant: "outline", size: "sm", disabled: sending, onClick: () => void openPreview(), children: [
-        /* @__PURE__ */ jsx(Eye, { size: 14 }),
-        " Preview"
-      ] }),
-      /* @__PURE__ */ jsxs(Button, { type: "button", size: "sm", disabled: sending, onClick: () => void openPreview(), children: [
-        /* @__PURE__ */ jsx(Send, { size: 14 }),
-        " Send"
-      ] })
+      /* @__PURE__ */ jsxs(
+        Button,
+        {
+          type: "button",
+          variant: "outline",
+          size: "sm",
+          disabled: sending || hasManualFillToken,
+          onClick: () => void openPreview(),
+          children: [
+            /* @__PURE__ */ jsx(Eye, { size: 14 }),
+            " Preview"
+          ]
+        }
+      ),
+      /* @__PURE__ */ jsxs(
+        Button,
+        {
+          type: "button",
+          size: "sm",
+          disabled: sending || hasManualFillToken,
+          onClick: () => void openPreview(),
+          children: [
+            /* @__PURE__ */ jsx(Send, { size: 14 }),
+            " Send"
+          ]
+        }
+      )
     ] }),
     /* @__PURE__ */ jsx(Dialog, { open: preview, onOpenChange: (open) => {
       if (!sending) {
@@ -533,7 +559,7 @@ function ReplyComposer({
           " ",
           previewState.local ? "Local draft preview" : "Reply preview"
         ] }),
-        /* @__PURE__ */ jsx(DialogDescription, { children: previewState.local ? "Local draft preview only \u2014 the server prepares the exact message on send." : /* @__PURE__ */ jsxs(Fragment, { children: [
+        /* @__PURE__ */ jsx(DialogDescription, { children: previewState.local ? "Local draft preview only. The server prepares the exact message on send." : /* @__PURE__ */ jsxs(Fragment, { children: [
           "Stays on the ",
           subject.replace(/^Re:\s*/i, ""),
           " thread. Gmail keeps it threaded."
@@ -600,7 +626,7 @@ function ReplyComposer({
             {
               type: "button",
               size: "sm",
-              disabled: sending || previewState.loading,
+              disabled: sending || previewState.loading || hasManualFillToken,
               onClick: handleSend,
               children: [
                 /* @__PURE__ */ jsx(Send, { size: 14 }),

package/dist/components/conversation-panel.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../../src/components/conversation-panel.tsx"],"sourcesContent":["\"use client\"\n\n/**\n * conversation-panel.tsx — in-case email-thread reader + reply, for the case\n * panel (\"Email response detected\" hub).\n *\n * v1 scope (WIT-853 / WIT-802): INLINE thread reading + reply only.\n *  - A collapsible hub header with a pulse badge whose color reflects state:\n *    responded (a reply needs you) / awaiting (sent, waiting) / viewing (read-only).\n *  - A list of thread rows; clicking one opens a Gmail-style reader inline,\n *    right under the row, with collapsible messages + quoted-history toggle.\n *  - Reply / Reply-all composer with a signature toggle and two send paths:\n *    Preview→Send (in-app) and \"Open draft in Gmail\" (deep link).\n *  - A \"playbook stopped\" banner when the customer's reply halted the sequence,\n *    and a read-only notice when the operator is not a thread participant.\n *\n * The bottom-right floating dock / side-by-side compare is intentionally OUT of\n * scope here and tracked separately (WIT-855).\n *\n * Presentational: all data + side effects come from the consumer. Email bodies\n * (`bodyHtml`, `quoted.html`) are sanitized before rendering.\n */\n\nimport * as React from \"react\"\nimport {\n  ChevronDown,\n  ChevronUp,\n  CornerUpLeft,\n  CheckCheck,\n  MailOpen,\n  FilePenLine,\n  Reply,\n  ReplyAll,\n  Eye,\n  Send,\n  Lock,\n  Pause,\n  GitMerge,\n  Check,\n  X,\n  FileText,\n} from \"lucide-react\"\n\nimport { cn } from \"../lib/utils\"\nimport { getInitials } from \"../lib/user-display\"\nimport { BRAND_ICONS } from \"../lib/icons\"\nimport { Avatar, AvatarFallback, AvatarImage } from \"./avatar\"\nimport { Button } from \"./button\"\nimport { Switch } from \"./switch\"\nimport { Textarea } from \"./textarea\"\nimport { RichTextToolbar } from \"./rich-text-toolbar\"\nimport {\n  DropdownMenu,\n  DropdownMenuContent,\n  DropdownMenuItem,\n  DropdownMenuLabel,\n  DropdownMenuSeparator,\n  DropdownMenuTrigger,\n} from \"./dropdown-menu\"\nimport { EmailBody } from \"./email-body\"\nimport { decodeEmailDisplayText, emailBodySnippet, formatAddressList, normalizeEmailSender } from \"./email-display-helpers\"\nimport {\n  Dialog,\n  DialogContent,\n  DialogHeader,\n  DialogTitle,\n  DialogDescription,\n  DialogFooter,\n} from \"./dialog\"\n\n/* ── Types ───────────────────────────────────────────────────────────────── */\n\nexport interface ConvParticipant {\n  name: string\n  email: string\n  avatarUrl?: string | null\n  role?: string\n}\n\nexport interface ConvMessage {\n  id: string\n  direction: \"inbound\" | \"outbound\"\n  from: ConvParticipant\n  to: ConvParticipant\n  /** Absolute timestamp label, e.g. \"Jun 1, 2026, 9:12 AM\". */\n  date: string\n  /**\n   * Raw chronological timestamp for deterministic thread ordering. Prefer\n   * `sentAt` for outbound messages and `receivedAt` for inbound messages.\n   * Accepts ISO/RFC822 strings, Date objects, epoch milliseconds, or Gmail\n   * internalDate values as strings/numbers. Display-only `date` / `ago` labels\n   * are never parsed for ordering.\n   */\n  timestamp?: string | number | Date | null\n  rawTimestamp?: string | number | Date | null\n  sentAt?: string | number | Date | null\n  receivedAt?: string | number | Date | null\n  /** Compatibility with data contracts that pass through source field names. */\n  sent_at?: string | number | Date | null\n  received_at?: string | number | Date | null\n  internalDate?: string | number | Date | null\n  gmailInternalDate?: string | number | Date | null\n  internal_date?: string | number | Date | null\n  rfc822Date?: string | number | Date | null\n  dateHeader?: string | number | Date | null\n  /** Relative label, e.g. \"2 days ago\". */\n  ago?: string\n  receipt?: { kind: \"new\" | \"read\" | \"opened\" | \"sent\" | \"draft\"; label: string }\n  /** HTML body (preferred). Sanitized by the component before rendering. */\n  bodyHtml?: string\n  /**\n   * Pre-split signature HTML for this message, sanitized server-side by the\n   * sender's signature pipeline (which preserves the authored Gmail look —\n   * fonts, colors, logos). When present it renders inside the collapsed\n   * details section (\"•••\" toggle) instead of relying on the heuristic footer\n   * split of `bodyHtml`, so long signatures never expand the thread by\n   * default.\n   */\n  signatureHtml?: string | null\n  /** Plain-text fallback when `bodyHtml` is absent. */\n  body?: string\n  /** Quoted prior message, collapsed behind a toggle. Sanitized before rendering. */\n  quoted?: { attr: string; html: string }\n}\n\nexport type ConvStatus = \"responded\" | \"awaiting\" | \"viewing\" | \"draft\"\n\n/**\n * A reply template offered in the in-composer \"Apply template\" picker (WIT-970).\n * Presentational: the consumer fills variables for THIS thread's recipient\n * before passing it in, so `body` is composer-ready text. `tags` (e.g. \"Reply\")\n * are shown as chips so reps can recognize the right template at a glance.\n */\nexport interface ConversationReplyTemplate {\n  id: string\n  name: string\n  /** Composer-ready reply body, already personalized by the consumer. */\n  body: string\n  /** Optional tags shown as chips in the picker for findability. */\n  tags?: string[]\n}\n\nexport interface ConversationThread {\n  threadId: string\n  subject: string\n  status: ConvStatus\n  /** Relative label for the most recent activity. */\n  lastWhen?: string\n  contact: ConvParticipant\n  cc?: ConvParticipant[]\n  /** Set when this thread's reply halted a playbook (terminal). */\n  paused?: { playbook: string } | null\n  /** false => operator cannot reply or create drafts from this thread. */\n  canReply?: boolean\n  /** Explains why reply and draft creation are disabled. */\n  replyDisabledReason?: string\n  /** Existing Gmail draft or thread URL. Rendered as a new-tab link when present. */\n  openInGmailUrl?: string | null\n  /** Forces the Open in Gmail action into a disabled state. */\n  openInGmailDisabled?: boolean\n  /** Tooltip/read-only copy for a disabled Open in Gmail action. */\n  openInGmailDisabledReason?: string | null\n  messages: ConvMessage[]\n  /** Prefilled reply draft body. */\n  draft?: string\n  /** Signature text appended to replies (plain text). */\n  signature?: string\n  /**\n   * Reply templates offered in the composer's \"Apply template\" picker, already\n   * personalized for this thread's recipient (WIT-970). Omit/empty hides the\n   * picker.\n   */\n  replyTemplates?: ConversationReplyTemplate[]\n}\n\nexport interface ConversationReplyPayload {\n  threadId: string\n  body: string\n  includeSignature: boolean\n  replyAll: boolean\n}\n\n/**\n * Result of a server-side reply preview. `htmlBody` is the exact HTML the server\n * prepared for this reply (sanitized by the component before render).\n * `confirmationToken`, when present, identifies the prepared confirmation so a\n * consumer can reuse it for the final send instead of re-preparing the message.\n */\nexport interface ConversationReplyPreview {\n  htmlBody: string\n  confirmationToken?: string\n}\n\nexport interface ConversationPanelProps {\n  threads: ConversationThread[]\n  /** Current operator: drives \"to me\" + the reply avatar. */\n  me?: ConvParticipant\n  /** Deployment brand, used in the paused-playbook copy. */\n  tenantName?: string\n  onSendReply?: (payload: ConversationReplyPayload) => void | Promise<void>\n  onCreateGmailDraft?: (payload: ConversationReplyPayload) => void | Promise<void>\n  /**\n   * Server-side preview contract. When provided, the reply preview requests the\n   * exact send HTML from the server, the component sanitizes it before render,\n   * and retains any returned `confirmationToken` in preview state so a consumer\n   * can reuse it for the final send. When omitted, the composer falls back to a\n   * clearly labeled local draft preview only.\n   */\n  onPreviewReply?: (payload: ConversationReplyPayload) => Promise<ConversationReplyPreview>\n  onOpenInGmail?: (threadId: string) => void\n  /**\n   * Fired when the rep applies a reply template from the composer picker\n   * (WIT-970) — for analytics / template-usage tracking. Optional.\n   */\n  onApplyReplyTemplate?: (info: { threadId: string; templateId: string }) => void\n  /** Inline-open this thread initially (defaults to the first responded one). */\n  defaultOpenThreadId?: string\n  className?: string\n}\n\n/* ── Shared helpers ──────────────────────────────────────────────────────── */\n\nfunction escapeHtml(s: string): string {\n  return s.replace(/&/g, \"&amp;\").replace(/</g, \"&lt;\").replace(/>/g, \"&gt;\")\n}\n\n/** Plain-text -> simple paragraph HTML for the Preview / sent-message body. */\nfunction textToHtml(text: string): string {\n  return decodeEmailDisplayText(text)\n    .split(/\\n{2,}/)\n    .map((p) => p.trim())\n    .filter(Boolean)\n    .map((p) => `<p>${escapeHtml(p).replace(/\\n/g, \"<br>\")}</p>`)\n    .join(\"\")\n}\n\nfunction displayParticipant(person: ConvParticipant) {\n  return normalizeEmailSender({ name: person.name, email: person.email, fallbackName: person.email || person.name })\n}\n\nfunction firstName(name: string): string {\n  return decodeEmailDisplayText(name).split(\" \")[0] || decodeEmailDisplayText(name)\n}\n\nfunction sameEmail(a?: string | null, b?: string | null): boolean {\n  return Boolean(a && b && a.trim().toLowerCase() === b.trim().toLowerCase())\n}\n\nfunction messageBodySnippet(message: Pick<ConvMessage, \"body\" | \"bodyHtml\">, maxLength = 140): string {\n  return emailBodySnippet({ bodyHtml: message.bodyHtml, body: message.body }, maxLength)\n}\n\n\ntype MessageTimestampValue = string | number | Date | null | undefined\n\nfunction parseMessageTimestampValue(value: MessageTimestampValue): number | null {\n  if (value == null || value === \"\") return null\n\n  if (value instanceof Date) {\n    const time = value.getTime()\n    return Number.isNaN(time) ? null : time\n  }\n\n  if (typeof value === \"number\") {\n    if (!Number.isFinite(value)) return null\n    return value < 10_000_000_000 ? value * 1000 : value\n  }\n\n  const trimmed = value.trim()\n  if (!trimmed) return null\n\n  if (/^\\d+$/.test(trimmed)) {\n    const numeric = Number(trimmed)\n    if (!Number.isFinite(numeric)) return null\n    return numeric < 10_000_000_000 ? numeric * 1000 : numeric\n  }\n\n  const parsed = Date.parse(trimmed)\n  return Number.isNaN(parsed) ? null : parsed\n}\n\nfunction messageTimestamp(message: ConvMessage): number | null {\n  const directional = message.direction === \"outbound\"\n    ? [message.sentAt, message.sent_at]\n    : [message.receivedAt, message.received_at]\n\n  const candidates: MessageTimestampValue[] = [\n    ...directional,\n    message.rawTimestamp,\n    message.timestamp,\n    message.gmailInternalDate,\n    message.internalDate,\n    message.internal_date,\n    message.rfc822Date,\n    message.dateHeader,\n  ]\n\n  for (const candidate of candidates) {\n    const parsed = parseMessageTimestampValue(candidate)\n    if (parsed !== null) return parsed\n  }\n\n  return null\n}\n\nfunction sortMessagesChronologically(messages: ConvMessage[]): ConvMessage[] {\n  return messages\n    .map((message, index) => ({ message, index, timestamp: messageTimestamp(message) }))\n    .sort((a, b) => {\n      if (a.timestamp !== null && b.timestamp !== null && a.timestamp !== b.timestamp) {\n        return a.timestamp - b.timestamp\n      }\n      return a.index - b.index\n    })\n    .map((entry) => entry.message)\n}\n\nfunction GmailMark({ size = 14 }: { size?: number }) {\n  return (\n    // eslint-disable-next-line @next/next/no-img-element\n    <img\n      src={BRAND_ICONS.gmail.icon}\n      alt=\"Gmail\"\n      width={size}\n      height={size}\n      style={{ width: size, height: size, objectFit: \"contain\", display: \"block\" }}\n    />\n  )\n}\n\nfunction PersonAvatar({ person, size = \"sm\" }: { person: ConvParticipant; size?: \"sm\" | \"default\" }) {\n  const display = displayParticipant(person)\n\n  return (\n    <Avatar size={size}>\n      {person.avatarUrl ? <AvatarImage src={person.avatarUrl} alt={display.name} /> : null}\n      <AvatarFallback className=\"bg-muted text-muted-foreground text-[10px] font-medium uppercase\">\n        {getInitials({ name: display.name, email: display.email ?? person.email })}\n      </AvatarFallback>\n    </Avatar>\n  )\n}\n\nconst STATUS_PILL: Record<ConvStatus, { label: string; cls: string }> = {\n  responded: { label: \"NEW REPLY\", cls: \"bg-status-warning-bg text-status-warning-fg border-status-warning-border\" },\n  draft: { label: \"Draft\", cls: \"bg-background text-foreground/80 border-border\" },\n  awaiting: { label: \"SENT\", cls: \"bg-status-info-bg text-status-info-fg border-status-info-border\" },\n  viewing: { label: \"Viewing\", cls: \"bg-muted text-muted-foreground border-border\" },\n}\n\nconst STATUS_DOT: Record<ConvStatus, string> = {\n  responded: \"bg-status-warning-fg\",\n  draft: \"bg-status-pending-fg\",\n  awaiting: \"bg-status-info-fg\",\n  viewing: \"bg-muted-foreground/50\",\n}\n\nconst THREAD_ROW_ACCENT: Record<ConvStatus, string> = {\n  responded: \"border-l-4 border-l-status-warning-border bg-status-warning-bg/25\",\n  awaiting: \"border-l-4 border-l-status-info-border bg-status-info-bg/25\",\n  draft: \"border-l-4 border-l-status-pending-border bg-status-pending-bg/20\",\n  viewing: \"\",\n}\n\nconst RECEIPT_CHIP: Record<NonNullable<ConvMessage[\"receipt\"]>[\"kind\"], string> = {\n  new: \"border-status-warning-border bg-status-warning-bg text-status-warning-fg\",\n  read: \"border-status-info-border bg-status-info-bg text-status-info-fg\",\n  opened: \"border-status-info-border bg-status-info-bg text-status-info-fg\",\n  sent: \"border-status-info-border bg-status-info-bg text-status-info-fg\",\n  draft: \"border-status-pending-border bg-status-pending-bg text-status-pending-fg\",\n}\n\nfunction effectiveStatus(t: ConversationThread): ConvStatus {\n  return t.canReply === false ? \"viewing\" : t.status\n}\n\nfunction disabledOpenInGmailReason(thread: ConversationThread): string {\n  return (\n    thread.openInGmailDisabledReason?.trim() ||\n    thread.replyDisabledReason?.trim() ||\n    \"Gmail access is not available for this thread.\"\n  )\n}\n\nfunction canOpenInGmail(thread: ConversationThread, onOpenInGmail?: (threadId: string) => void): boolean {\n  return thread.openInGmailDisabled !== true && Boolean(thread.openInGmailUrl || onOpenInGmail)\n}\n\nfunction OpenInGmailButton({\n  thread,\n  onOpenInGmail,\n  label = \"Open in Gmail\",\n}: {\n  thread: ConversationThread\n  onOpenInGmail?: (threadId: string) => void\n  label?: string\n}) {\n  const hasConfiguredAction = Boolean(thread.openInGmailUrl || onOpenInGmail || thread.openInGmailDisabled || thread.openInGmailDisabledReason)\n  if (!hasConfiguredAction) return null\n\n  const disabled = !canOpenInGmail(thread, onOpenInGmail)\n  const disabledReason = disabled\n    ? disabledOpenInGmailReason(thread)\n    : undefined\n\n  if (!disabled && thread.openInGmailUrl) {\n    return (\n      <Button type=\"button\" variant=\"ghost\" size=\"sm\" asChild>\n        <a href={thread.openInGmailUrl} target=\"_blank\" rel=\"noopener noreferrer\">\n          <GmailMark size={14} /> {label}\n        </a>\n      </Button>\n    )\n  }\n\n  return (\n    <span className=\"inline-flex\" title={disabledReason}>\n      <Button\n        type=\"button\"\n        variant=\"ghost\"\n        size=\"sm\"\n        disabled={disabled}\n        aria-disabled={disabled || undefined}\n        aria-label={disabledReason ? `${label}: ${disabledReason}` : label}\n        onClick={disabled ? undefined : () => onOpenInGmail?.(thread.threadId)}\n      >\n        <GmailMark size={14} /> {label}\n      </Button>\n    </span>\n  )\n}\n\n/* ── One message (collapsible) ──────────────────────────────────────────── */\n\nfunction MessageView({\n  message,\n  expanded,\n  onToggle,\n  me,\n}: {\n  message: ConvMessage\n  expanded: boolean\n  onToggle: () => void\n  me?: ConvParticipant\n}) {\n  const [quoteOpen, setQuoteOpen] = React.useState(false)\n  const fromDisplay = displayParticipant(message.from)\n  const toDisplay = displayParticipant(message.to)\n\n  if (!expanded) {\n    const snippet = messageBodySnippet(message, 140)\n\n    return (\n      <button\n        type=\"button\"\n        data-slot=\"conv-message-collapsed\"\n        onClick={onToggle}\n        className=\"flex w-full items-center gap-2 rounded-md px-2 py-1.5 text-left hover:bg-muted/40\"\n      >\n        <PersonAvatar person={message.from} />\n        <span className=\"text-muted-foreground min-w-0 flex-1 truncate text-[13px]\">\n          <b className=\"text-foreground\">{firstName(fromDisplay.name)}</b> · {snippet}\n        </span>\n        <span className=\"text-muted-foreground/60 shrink-0 text-xs\">{message.ago ?? message.date}</span>\n        <ChevronDown size={13} className=\"text-muted-foreground shrink-0\" />\n      </button>\n    )\n  }\n\n  const meDisplay = me ? displayParticipant(me) : null\n  const toLabel = meDisplay && sameEmail(toDisplay.email, meDisplay.email) ? \"me\" : firstName(toDisplay.name)\n\n  return (\n    <div data-slot=\"conv-message\" className=\"rounded-md border border-border bg-background\">\n      <button\n        type=\"button\"\n        onClick={onToggle}\n        className=\"flex w-full items-start gap-2 px-3 py-2 text-left\"\n      >\n        <PersonAvatar person={message.from} size=\"default\" />\n        <span className=\"min-w-0 flex-1\">\n          <span className=\"flex flex-wrap items-baseline gap-x-1.5\">\n            <span className=\"text-[13px] font-semibold\">{fromDisplay.name}</span>\n            {fromDisplay.email ? (\n              <span className=\"text-muted-foreground/60 truncate text-xs\">&lt;{fromDisplay.email}&gt;</span>\n            ) : null}\n          </span>\n          <span className=\"text-muted-foreground block text-xs\">\n            to <b>{toLabel}</b>\n          </span>\n        </span>\n        <span className=\"flex shrink-0 items-center gap-2\">\n          {message.receipt ? (\n            <span className={cn(\"inline-flex items-center gap-1 rounded-md border px-1.5 py-px text-[10px] font-semibold leading-4\", RECEIPT_CHIP[message.receipt.kind])}>\n              {message.receipt.kind === \"new\" ? (\n                <CornerUpLeft size={11} />\n              ) : message.receipt.kind === \"read\" || message.receipt.kind === \"sent\" ? (\n                <CheckCheck size={11} />\n              ) : message.receipt.kind === \"draft\" ? (\n                <FilePenLine size={11} />\n              ) : (\n                <MailOpen size={11} />\n              )}\n              {message.receipt.label}\n            </span>\n          ) : null}\n          <span className=\"text-muted-foreground/60 text-xs\">{message.date}</span>\n          <ChevronUp size={13} className=\"text-muted-foreground\" />\n        </span>\n      </button>\n\n      <div className=\"px-3 pb-2.5\">\n        <div data-slot=\"conv-message-body\">\n          <EmailBody\n            html={message.bodyHtml}\n            text={message.body}\n            detailsHtml={message.signatureHtml ?? undefined}\n            variant=\"history\"\n            collapseDetails={true}\n            className=\"text-sm\"\n          />\n        </div>\n\n        {message.quoted ? (\n          <div className=\"mt-2\">\n            <button\n              type=\"button\"\n              onClick={() => setQuoteOpen((v) => !v)}\n              className=\"text-muted-foreground hover:bg-muted rounded px-1.5 text-xs leading-5\"\n              title={quoteOpen ? \"Hide quoted text\" : \"Show quoted text\"}\n            >\n              •••\n            </button>\n            {quoteOpen ? (\n              <div className=\"border-border text-muted-foreground mt-1 border-l-2 pl-3 text-[13px]\">\n                <p className=\"mb-1\">{decodeEmailDisplayText(message.quoted.attr)}</p>\n                <div data-slot=\"conv-quoted-body\">\n                  <EmailBody html={message.quoted.html} variant=\"history\" collapseDetails={false} />\n                </div>\n              </div>\n            ) : null}\n          </div>\n        ) : null}\n      </div>\n    </div>\n  )\n}\n\n/* ── Reply composer ─────────────────────────────────────────────────────── */\n\ntype PreviewState = {\n  loading: boolean\n  /** Sanitized HTML ready to render. */\n  html: string | null\n  /** Confirmation token returned by the server preview, retained for reuse on send. */\n  confirmationToken: string | null\n  error: string | null\n  /** True when `html` came from the local fallback rather than the server. */\n  local: boolean\n}\n\nconst IDLE_PREVIEW: PreviewState = { loading: false, html: null, confirmationToken: null, error: null, local: false }\n\nfunction ReplyComposer({\n  thread,\n  me,\n  replyAll,\n  tenantName,\n  onClose,\n  onSend,\n  onDraft,\n  onPreviewReply,\n  onApplyTemplate,\n  draftDisabledReason,\n}: {\n  thread: ConversationThread\n  me?: ConvParticipant\n  replyAll: boolean\n  tenantName?: string\n  onClose: () => void\n  onSend: (body: string, includeSignature: boolean) => void | Promise<void>\n  onDraft: (body: string, includeSignature: boolean) => void | Promise<void>\n  onPreviewReply?: (payload: ConversationReplyPayload) => Promise<ConversationReplyPreview>\n  onApplyTemplate?: (templateId: string) => void\n  draftDisabledReason?: string | null\n}) {\n  const [body, setBody] = React.useState(thread.draft ?? \"\")\n  const [appliedTemplate, setAppliedTemplate] = React.useState<string | null>(null)\n  const [sig, setSig] = React.useState(true)\n  const replyTemplates = thread.replyTemplates ?? []\n\n  const applyTemplate = (template: ConversationReplyTemplate) => {\n    setBody(template.body)\n    setAppliedTemplate(template.name)\n    onApplyTemplate?.(template.id)\n  }\n  const [preview, setPreview] = React.useState(false)\n  const [previewState, setPreviewState] = React.useState<PreviewState>(IDLE_PREVIEW)\n  const [sending, setSending] = React.useState(false)\n  const [sendError, setSendError] = React.useState<string | null>(null)\n  const ccList = replyAll ? thread.cc ?? [] : []\n  const subject = /^re:/i.test(thread.subject) ? thread.subject : `Re: ${thread.subject}`\n  const draftDisabled = Boolean(draftDisabledReason)\n\n  const localPreviewHtml = textToHtml(body) + (sig && thread.signature ? textToHtml(thread.signature) : \"\")\n\n  const openPreview = async () => {\n    setPreview(true)\n    setSendError(null)\n\n    if (!onPreviewReply) {\n      // No server preview contract: render a sanitized local draft preview only.\n      setPreviewState({ loading: false, html: localPreviewHtml, confirmationToken: null, error: null, local: true })\n      return\n    }\n\n    setPreviewState({ loading: true, html: null, confirmationToken: null, error: null, local: false })\n    try {\n      const result = await onPreviewReply({ threadId: thread.threadId, body, includeSignature: sig, replyAll })\n      setPreviewState({\n        loading: false,\n        html: result.htmlBody ?? \"\",\n        confirmationToken: result.confirmationToken ?? null,\n        error: null,\n        local: false,\n      })\n    } catch (error) {\n      setPreviewState({\n        loading: false,\n        html: null,\n        confirmationToken: null,\n        error: error instanceof Error ? error.message : \"Could not load the preview. Please try again.\",\n        local: false,\n      })\n    }\n  }\n\n  const handleSend = async () => {\n    setSending(true)\n    setSendError(null)\n    try {\n      await onSend(body, sig)\n      setPreview(false)\n      setPreviewState(IDLE_PREVIEW)\n    } catch (error) {\n      setSendError(error instanceof Error ? error.message : \"Could not send this reply. Please try again.\")\n    } finally {\n      setSending(false)\n    }\n  }\n\n  const handleDraft = async () => {\n    if (draftDisabled) return\n    setSending(true)\n    setSendError(null)\n    try {\n      await onDraft(body, sig)\n      setPreview(false)\n      setPreviewState(IDLE_PREVIEW)\n    } catch (error) {\n      setSendError(error instanceof Error ? error.message : \"Could not create the Gmail draft. Please try again.\")\n    } finally {\n      setSending(false)\n    }\n  }\n\n  return (\n    <div data-slot=\"conv-reply\" className=\"border-border bg-muted/20 rounded-md border p-3\">\n      <div className=\"mb-2 flex items-center gap-2\">\n        {me ? <PersonAvatar person={me} /> : null}\n        <span className=\"flex-1 text-[13px] font-medium\">\n          {replyAll ? (\n            <>\n              Reply all{\" \"}\n              <span className=\"text-muted-foreground font-normal\">· {1 + ccList.length} recipients</span>\n            </>\n          ) : (\n            <>\n              Reply to <b>{firstName(displayParticipant(thread.contact).name)}</b>\n            </>\n          )}\n        </span>\n        <span className=\"text-muted-foreground inline-flex items-center gap-1 text-[11px]\">\n          <GitMerge size={11} /> Same thread\n        </span>\n        <button type=\"button\" onClick={onClose} title=\"Discard reply\" className=\"text-muted-foreground hover:text-foreground\">\n          <X size={15} />\n        </button>\n      </div>\n\n      <div className=\"border-border mb-2 space-y-1 border-b pb-2 text-[13px]\">\n        <div className=\"flex items-center gap-1.5\">\n          <span className=\"text-muted-foreground w-12 shrink-0 text-[11px] font-medium\">To</span>\n          <span className=\"font-medium\">{displayParticipant(thread.contact).name}</span>\n          <span className=\"text-muted-foreground/60 truncate text-xs\">{displayParticipant(thread.contact).email ?? thread.contact.email}</span>\n        </div>\n        {replyAll && ccList.length ? (\n          <div className=\"flex items-start gap-1.5\">\n            <span className=\"text-muted-foreground w-12 shrink-0 text-[11px] font-medium\">Cc</span>\n            <span className=\"text-muted-foreground text-xs\">\n              {formatAddressList(ccList.map((c) => `${displayParticipant(c).name} <${displayParticipant(c).email ?? c.email}>`))}\n            </span>\n          </div>\n        ) : null}\n        <div className=\"flex items-center gap-1.5\">\n          <span className=\"text-muted-foreground w-12 shrink-0 text-[11px] font-medium\">Subject</span>\n          <span className=\"truncate\">{subject}</span>\n          <span className=\"text-muted-foreground/60 ml-auto inline-flex items-center gap-1 text-[11px]\">\n            <Lock size={10} /> on thread\n          </span>\n        </div>\n      </div>\n\n      <Textarea\n        value={body}\n        onChange={(e) => setBody(e.target.value)}\n        placeholder=\"Write your reply…\"\n        className=\"min-h-28 resize-y text-sm\"\n        onKeyDown={(e) => {\n          if ((e.metaKey || e.ctrlKey) && e.key === \"Enter\") {\n            e.preventDefault()\n            void openPreview()\n          }\n        }}\n      />\n\n      {sig && thread.signature ? (\n        <div className=\"text-muted-foreground mt-2 whitespace-pre-line border-l-2 border-border pl-3 text-[13px]\">\n          <span className=\"text-muted-foreground/60 mr-1\">--</span>\n          {thread.signature}\n        </div>\n      ) : null}\n\n      {replyTemplates.length > 0 ? (\n        <div className=\"mt-2 flex flex-wrap items-center gap-2\">\n          <DropdownMenu>\n            <DropdownMenuTrigger asChild>\n              <Button type=\"button\" variant=\"outline\" size=\"sm\" disabled={sending} data-slot=\"conv-reply-template-trigger\">\n                <FileText size={14} /> Apply template\n              </Button>\n            </DropdownMenuTrigger>\n            <DropdownMenuContent align=\"start\" className=\"max-w-xs\">\n              <DropdownMenuLabel>Reply templates</DropdownMenuLabel>\n              <DropdownMenuSeparator />\n              {replyTemplates.map((template) => (\n                <DropdownMenuItem\n                  key={template.id}\n                  onSelect={() => applyTemplate(template)}\n                  className=\"flex flex-col items-start gap-0.5\"\n                >\n                  <span className=\"text-[13px] font-medium\">{template.name}</span>\n                  {template.tags && template.tags.length ? (\n                    <span className=\"flex flex-wrap gap-1\">\n                      {template.tags.map((tag) => (\n                        <span\n                          key={tag}\n                          className=\"border-border bg-muted text-muted-foreground rounded border px-1 py-px text-[10px] leading-4\"\n                        >\n                          {tag}\n                        </span>\n                      ))}\n                    </span>\n                  ) : null}\n                </DropdownMenuItem>\n              ))}\n            </DropdownMenuContent>\n          </DropdownMenu>\n          {appliedTemplate ? (\n            <span className=\"text-muted-foreground inline-flex items-center gap-1 text-[11px]\">\n              <Check size={11} /> Applied “{appliedTemplate}” · edit before sending\n            </span>\n          ) : null}\n        </div>\n      ) : null}\n\n      <div className=\"mt-2 flex flex-wrap items-center gap-2\">\n        <RichTextToolbar />\n        <label className=\"text-muted-foreground ml-auto inline-flex cursor-pointer items-center gap-1.5 text-[12px]\">\n          <Switch checked={sig} onCheckedChange={setSig} aria-label=\"Toggle signature\" />\n          Signature\n        </label>\n        <Button type=\"button\" variant=\"outline\" size=\"sm\" disabled={sending} onClick={() => void openPreview()}>\n          <Eye size={14} /> Preview\n        </Button>\n        <Button type=\"button\" size=\"sm\" disabled={sending} onClick={() => void openPreview()}>\n          <Send size={14} /> Send\n        </Button>\n      </div>\n\n      <Dialog open={preview} onOpenChange={(open) => { if (!sending) { setPreview(open); if (!open) setPreviewState(IDLE_PREVIEW) } }}>\n        <DialogContent className=\"max-w-xl\">\n          <DialogHeader>\n            <DialogTitle className=\"flex items-center gap-1.5 text-[15px]\">\n              <Eye size={15} /> {previewState.local ? \"Local draft preview\" : \"Reply preview\"}\n            </DialogTitle>\n            <DialogDescription>\n              {previewState.local\n                ? \"Local draft preview only — the server prepares the exact message on send.\"\n                : <>Stays on the {subject.replace(/^Re:\\s*/i, \"\")} thread. Gmail keeps it threaded.</>}\n            </DialogDescription>\n          </DialogHeader>\n          <div className=\"border-border space-y-1 rounded-md border p-3 text-[13px]\">\n            <div>\n              <span className=\"text-muted-foreground\">To </span>\n              <b>{displayParticipant(thread.contact).name}</b>{\" \"}\n              <span className=\"text-muted-foreground/60\">&lt;{displayParticipant(thread.contact).email ?? thread.contact.email}&gt;</span>\n            </div>\n            {replyAll && ccList.length ? (\n              <div className=\"text-muted-foreground\">Cc {formatAddressList(ccList.map((c) => `${displayParticipant(c).name} <${displayParticipant(c).email ?? c.email}>`))}</div>\n            ) : null}\n            <div>\n              <span className=\"text-muted-foreground\">Subject </span>\n              {subject}\n            </div>\n          </div>\n          {previewState.loading ? (\n            <div data-slot=\"conv-preview-loading\" role=\"status\" className=\"text-muted-foreground flex items-center gap-2 px-1 py-6 text-[13px]\">\n              <span className=\"border-muted-foreground/40 border-t-foreground size-4 animate-spin rounded-full border-2\" aria-hidden />\n              Loading preview…\n            </div>\n          ) : previewState.error ? (\n            <p role=\"alert\" className=\"text-destructive text-sm\">\n              {previewState.error}\n            </p>\n          ) : (\n            <div\n              data-slot=\"conv-preview-body\"\n              data-confirmation-token={previewState.confirmationToken ?? undefined}\n              className=\"max-h-72 overflow-auto\"\n            >\n              <EmailBody html={previewState.html ?? \"\"} variant=\"preview\" collapseDetails={false} defaultDetailsOpen />\n            </div>\n          )}\n          {sendError ? (\n            <p role=\"alert\" className=\"text-destructive text-sm\">\n              {sendError}\n            </p>\n          ) : null}\n          <DialogFooter className=\"sm:justify-between\">\n            <span className=\"inline-flex\" title={draftDisabledReason ?? undefined}>\n              <button\n                type=\"button\"\n                disabled={sending || previewState.loading || draftDisabled}\n                onClick={handleDraft}\n                aria-label={draftDisabledReason ? `Open draft in Gmail: ${draftDisabledReason}` : \"Open draft in Gmail\"}\n                className=\"text-muted-foreground hover:text-foreground inline-flex items-center gap-1.5 text-[13px] disabled:pointer-events-none disabled:opacity-50\"\n              >\n                <GmailMark size={14} /> Open draft in Gmail\n              </button>\n            </span>\n            <span className=\"flex items-center gap-2\">\n              <Button type=\"button\" variant=\"outline\" size=\"sm\" disabled={sending} onClick={() => { setPreview(false); setPreviewState(IDLE_PREVIEW) }}>\n                Keep editing\n              </Button>\n              <Button\n                type=\"button\"\n                size=\"sm\"\n                disabled={sending || previewState.loading}\n                onClick={handleSend}\n              >\n                <Send size={14} /> {sending ? \"Sending...\" : \"Send now\"}\n              </Button>\n            </span>\n          </DialogFooter>\n        </DialogContent>\n      </Dialog>\n\n      {tenantName ? (\n        <p className=\"text-muted-foreground/70 mt-2 text-[11px]\">Sends via Gmail · playbooks stay stopped.</p>\n      ) : null}\n    </div>\n  )\n}\n\n/* ── Thread body (messages + footer/composer/done states) ───────────────── */\n\ntype ThreadMode = \"idle\" | \"replying\" | \"sent\" | \"draft\"\n\nfunction ThreadBody({\n  thread,\n  me,\n  tenantName,\n  onSendReply,\n  onCreateGmailDraft,\n  onPreviewReply,\n  onOpenInGmail,\n  onApplyReplyTemplate,\n}: {\n  thread: ConversationThread\n  me?: ConvParticipant\n  tenantName?: string\n  onSendReply?: (p: ConversationReplyPayload) => void | Promise<void>\n  onCreateGmailDraft?: (p: ConversationReplyPayload) => void | Promise<void>\n  onPreviewReply?: (p: ConversationReplyPayload) => Promise<ConversationReplyPreview>\n  onOpenInGmail?: (threadId: string) => void\n  onApplyReplyTemplate?: ConversationPanelProps[\"onApplyReplyTemplate\"]\n}) {\n  const canReply = thread.canReply !== false\n  const replyDisabledReason = thread.replyDisabledReason?.trim() || \"You are not a participant on this thread, so replying is disabled here.\"\n  const draftDisabledReason = onCreateGmailDraft ? null : \"Gmail draft creation is not available for this thread.\"\n  const hasCc = !!(thread.cc && thread.cc.length)\n  const sortedMessages = React.useMemo(() => sortMessagesChronologically(thread.messages), [thread.messages])\n  const [mode, setMode] = React.useState<ThreadMode>(\"idle\")\n  const [replyAll, setReplyAll] = React.useState(false)\n  const [expanded, setExpanded] = React.useState<Record<string, boolean>>(() => {\n    const o: Record<string, boolean> = {}\n    sortedMessages.forEach((m, i) => {\n      o[m.id] = i === sortedMessages.length - 1\n    })\n    return o\n  })\n\n  React.useEffect(() => {\n    setExpanded((current) => {\n      const next = { ...current }\n      sortedMessages.forEach((m, i) => {\n        if (next[m.id] === undefined) next[m.id] = i === sortedMessages.length - 1\n      })\n      return next\n    })\n  }, [sortedMessages])\n\n  const toggle = (id: string) => setExpanded((e) => ({ ...e, [id]: !e[id] }))\n\n  return (\n    <div data-slot=\"conv-thread-body\" className=\"space-y-2\">\n      {canReply && thread.paused ? (\n        <div className=\"border-status-warning-border bg-status-warning-bg text-status-warning-fg flex items-start gap-2 rounded-md border border-l-4 p-2.5 text-[12px]\">\n          <Pause size={13} className=\"mt-0.5 shrink-0\" />\n          <span>\n            <b>Playbook stopped.</b> Follow-up actions for {thread.paused.playbook} won’t send\n            automatically while this conversation is live. Continue it in {tenantName ?? \"the app\"} or Gmail.\n          </span>\n        </div>\n      ) : null}\n\n      <div className=\"space-y-1\">\n        {sortedMessages.map((m) => (\n          <MessageView key={m.id} message={m} expanded={!!expanded[m.id]} onToggle={() => toggle(m.id)} me={me} />\n        ))}\n      </div>\n\n      {!canReply ? (\n        <div className=\"border-border bg-muted/30 text-muted-foreground flex flex-wrap items-start gap-2 rounded-md border p-2.5 text-[12px]\">\n          <Eye size={14} className=\"mt-0.5 shrink-0\" />\n          <span className=\"min-w-0 flex-1\">\n            <b>Viewing only.</b> {replyDisabledReason}\n          </span>\n          <OpenInGmailButton thread={thread} onOpenInGmail={onOpenInGmail} />\n        </div>\n      ) : null}\n\n      {canReply && mode === \"idle\" ? (\n        <div data-slot=\"conv-action-row\" className=\"border-border/70 mt-1 flex flex-wrap items-center gap-x-3 gap-y-2 border-t pt-3\">\n          <Button type=\"button\" size=\"sm\" onClick={() => { setReplyAll(false); setMode(\"replying\") }}>\n            <Reply size={15} /> Reply\n          </Button>\n          {hasCc ? (\n            <Button type=\"button\" variant=\"outline\" size=\"sm\" onClick={() => { setReplyAll(true); setMode(\"replying\") }}>\n              <ReplyAll size={14} /> Reply all\n            </Button>\n          ) : null}\n          <OpenInGmailButton thread={thread} onOpenInGmail={onOpenInGmail} />\n          <span className=\"text-muted-foreground/70 ml-auto inline-flex items-center gap-1.5 text-[12px]\">\n            <GitMerge size={13} /> Stays on this thread\n          </span>\n        </div>\n      ) : null}\n\n      {canReply && mode === \"replying\" ? (\n        <ReplyComposer\n          thread={thread}\n          me={me}\n          replyAll={replyAll}\n          tenantName={tenantName}\n          onPreviewReply={onPreviewReply}\n          onApplyTemplate={(templateId) => onApplyReplyTemplate?.({ threadId: thread.threadId, templateId })}\n          onClose={() => setMode(\"idle\")}\n          onSend={async (body, includeSignature) => {\n            await onSendReply?.({ threadId: thread.threadId, body, includeSignature, replyAll })\n            setMode(\"sent\")\n          }}\n          onDraft={async (body, includeSignature) => {\n            if (!onCreateGmailDraft) return\n            await onCreateGmailDraft({ threadId: thread.threadId, body, includeSignature, replyAll })\n            setMode(\"draft\")\n          }}\n          draftDisabledReason={draftDisabledReason}\n        />\n      ) : null}\n\n      {canReply && mode === \"sent\" ? (\n        <div className=\"border-status-active-border bg-status-active-bg flex items-center gap-2 rounded-md border p-3 text-[13px]\">\n          <Check size={16} className=\"text-status-active-fg shrink-0\" />\n          <span className=\"flex-1\">\n            <b>{replyAll ? \"Reply all sent\" : \"Reply sent\"}</b> · added to the thread. Delivered to{\" \"}\n            <b>{displayParticipant(thread.contact).name}</b>. This action stays <b>Pending</b>; playbooks remain stopped.\n          </span>\n          <Button type=\"button\" variant=\"ghost\" size=\"sm\" onClick={() => setMode(\"idle\")}>\n            Done\n          </Button>\n        </div>\n      ) : null}\n\n      {canReply && mode === \"draft\" ? (\n        <div className=\"border-border bg-muted/30 flex items-center gap-2 rounded-md border p-3 text-[13px]\">\n          <GmailMark size={16} />\n          <span className=\"flex-1\">\n            <b>Draft saved to Gmail.</b> Waiting on the <b>Re: {thread.subject}</b> thread; open it there to finish. Nothing was sent.\n          </span>\n          <OpenInGmailButton thread={thread} onOpenInGmail={onOpenInGmail} />\n          <Button type=\"button\" variant=\"ghost\" size=\"sm\" onClick={() => setMode(\"idle\")}>\n            Done\n          </Button>\n        </div>\n      ) : null}\n    </div>\n  )\n}\n\n/* ── A thread row + its inline reader ───────────────────────────────────── */\n\nfunction ThreadRow({\n  thread,\n  open,\n  onToggleOpen,\n  me,\n  tenantName,\n  onSendReply,\n  onCreateGmailDraft,\n  onPreviewReply,\n  onOpenInGmail,\n  onApplyReplyTemplate,\n}: {\n  thread: ConversationThread\n  open: boolean\n  onToggleOpen: () => void\n} & Pick<ConversationPanelProps, \"me\" | \"tenantName\" | \"onSendReply\" | \"onCreateGmailDraft\" | \"onPreviewReply\" | \"onOpenInGmail\" | \"onApplyReplyTemplate\">) {\n  const status = effectiveStatus(thread)\n  const sortedMessages = React.useMemo(() => sortMessagesChronologically(thread.messages), [thread.messages])\n  const last = sortedMessages[sortedMessages.length - 1]\n  const lastSender = last ? displayParticipant(last.from) : null\n  const meDisplay = me ? displayParticipant(me) : null\n  const who = last?.direction === \"outbound\" && sameEmail(lastSender?.email, meDisplay?.email) ? \"You\" : firstName(lastSender?.name ?? \"\")\n  const lastSnippet = last ? messageBodySnippet(last, 120) : \"\"\n  const pill = STATUS_PILL[status]\n\n  return (\n    <div\n      data-slot=\"conv-thread\"\n      data-status={status}\n      data-open={open ? \"true\" : undefined}\n      className={cn(\"border-border border-b last:border-b-0\", THREAD_ROW_ACCENT[status])}\n    >\n      <button\n        type=\"button\"\n        onClick={onToggleOpen}\n        aria-expanded={open}\n        className=\"flex w-full items-center gap-2.5 px-3 py-2.5 text-left hover:bg-muted/30\"\n      >\n        <span className={cn(\"size-2 shrink-0 rounded-full\", STATUS_DOT[status])} aria-hidden />\n        <span className=\"min-w-0 flex-1\">\n          <span className=\"flex items-center gap-2\">\n            <span className=\"truncate text-sm font-semibold\">{thread.subject}</span>\n            <span className={cn(\"shrink-0 rounded-md border px-1.5 py-px text-[10px] font-medium leading-4\", pill.cls)}>\n              {pill.label}\n            </span>\n          </span>\n          <span className=\"text-muted-foreground block truncate text-xs\">\n            <b className=\"text-foreground/80\">{displayParticipant(thread.contact).name}</b> · {who}: {lastSnippet}\n          </span>\n        </span>\n        <span className=\"text-muted-foreground/60 shrink-0 text-xs\">{thread.lastWhen}</span>\n        {open ? (\n          <ChevronUp size={15} className=\"text-muted-foreground shrink-0\" />\n        ) : (\n          <ChevronDown size={15} className=\"text-muted-foreground shrink-0\" />\n        )}\n      </button>\n\n      {open ? (\n        <div className=\"px-3 pb-3\">\n          <ThreadBody\n            thread={thread}\n            me={me}\n            tenantName={tenantName}\n            onSendReply={onSendReply}\n            onCreateGmailDraft={onCreateGmailDraft}\n            onPreviewReply={onPreviewReply}\n            onOpenInGmail={onOpenInGmail}\n            onApplyReplyTemplate={onApplyReplyTemplate}\n          />\n        </div>\n      ) : null}\n    </div>\n  )\n}\n\n/* ── The hub ─────────────────────────────────────────────────────────────── */\n\nfunction ConversationPanel({\n  threads,\n  me,\n  tenantName,\n  onSendReply,\n  onCreateGmailDraft,\n  onPreviewReply,\n  onOpenInGmail,\n  onApplyReplyTemplate,\n  defaultOpenThreadId,\n  className,\n}: ConversationPanelProps) {\n  const responded = threads.filter((t) => t.status === \"responded\" && t.canReply !== false).length\n  const draft = threads.filter((t) => effectiveStatus(t) === \"draft\").length\n  const awaiting = threads.filter((t) => effectiveStatus(t) === \"awaiting\").length\n  const anyPaused = threads.some((t) => t.paused)\n  const prioritizedThread =\n    threads.find((t) => t.status === \"responded\" && t.canReply !== false) ??\n    threads.find((t) => effectiveStatus(t) === \"draft\") ??\n    threads.find((t) => effectiveStatus(t) === \"awaiting\")\n  const hubGmailThread =\n    threads.find((t) => t.status === \"responded\" && t.canReply !== false && canOpenInGmail(t, onOpenInGmail)) ??\n    threads.find((t) => effectiveStatus(t) === \"draft\" && canOpenInGmail(t, onOpenInGmail)) ??\n    threads.find((t) => effectiveStatus(t) === \"awaiting\" && canOpenInGmail(t, onOpenInGmail)) ??\n    threads.find((t) => canOpenInGmail(t, onOpenInGmail))\n  const firstAwaiting = threads.find((t) => effectiveStatus(t) === \"awaiting\")\n\n  const [hubOpen, setHubOpen] = React.useState(true)\n  const [openId, setOpenId] = React.useState<string | null>(() => {\n    if (defaultOpenThreadId) return defaultOpenThreadId\n    return prioritizedThread ? prioritizedThread.threadId : null\n  })\n\n  if (!threads.length) return null\n\n  // Header badge state: a responded reply leads, then drafts to finish, then sent mail awaiting a reply.\n  const badge =\n    responded > 0\n      ? { label: \"Email response detected\", dot: \"bg-status-warning-fg\", ring: \"bg-status-warning-fg/30\" }\n      : draft > 0\n        ? { label: \"Draft ready\", dot: \"bg-status-pending-fg\", ring: \"bg-status-pending-fg/30\" }\n        : awaiting > 0\n          ? { label: \"Email sent · awaiting reply\", dot: \"bg-status-info-fg\", ring: \"bg-status-info-fg/30\" }\n          : { label: \"Conversations\", dot: \"bg-muted-foreground/50\", ring: \"bg-muted-foreground/20\" }\n\n  const headTitle =\n    responded > 0\n      ? `${responded} ${responded === 1 ? \"reply needs\" : \"replies need\"} your response`\n      : draft > 0\n        ? `Draft ready on ${draft} ${draft === 1 ? \"thread\" : \"threads\"}`\n        : awaiting > 0\n          ? awaiting === 1 && firstAwaiting\n            ? `Awaiting a response from ${firstName(displayParticipant(firstAwaiting.contact).name)}`\n            : `Awaiting responses on ${awaiting} threads`\n          : `${threads.length} email ${threads.length === 1 ? \"thread\" : \"threads\"}`\n\n  const panelState = responded > 0 ? \"responded\" : draft > 0 ? \"draft\" : awaiting > 0 ? \"awaiting\" : \"viewing\"\n\n  return (\n    <section\n      data-slot=\"conversation-panel\"\n      data-responded={responded > 0 ? \"true\" : undefined}\n      data-state={panelState}\n      className={cn(\n        \"bg-background overflow-hidden rounded-xl border\",\n        panelState === \"responded\"\n          ? \"border-status-warning-border\"\n          : panelState === \"awaiting\"\n            ? \"border-status-info-border\"\n            : \"border-border\",\n        className,\n      )}\n    >\n      <div\n        data-slot=\"conversation-panel-header\"\n        className={cn(\n          \"flex w-full items-center gap-2 px-3 py-2.5\",\n          panelState === \"responded\"\n            ? \"bg-status-warning-bg/45\"\n            : panelState === \"awaiting\"\n              ? \"bg-status-info-bg/55\"\n              : \"bg-background\",\n        )}\n      >\n        <button\n          type=\"button\"\n          onClick={() => setHubOpen((v) => !v)}\n          aria-expanded={hubOpen}\n          className=\"flex min-w-0 flex-1 items-center gap-3 text-left\"\n        >\n        <span\n          data-slot=\"conversation-badge\"\n          className={cn(\n            \"inline-flex items-center gap-1.5 rounded-full px-2 py-0.5 text-[11px] font-semibold\",\n            responded > 0\n              ? \"bg-status-warning-bg text-status-warning-fg\"\n              : draft > 0\n                ? \"bg-status-pending-bg text-status-pending-fg\"\n                : awaiting > 0\n                  ? \"bg-status-info-bg text-status-info-fg\"\n                  : \"bg-muted text-muted-foreground\"\n          )}\n        >\n          <span className=\"relative inline-flex size-2\">\n            <span className={cn(\"absolute inline-flex h-full w-full animate-ping rounded-full opacity-75\", badge.ring)} />\n            <span className={cn(\"relative inline-flex size-2 rounded-full\", badge.dot)} />\n          </span>\n          {badge.label}\n        </span>\n        <span className=\"min-w-0 flex-1\">\n          <span className=\"block truncate text-sm font-semibold leading-tight\">{headTitle}</span>\n          <span className=\"text-muted-foreground mt-0.5 block truncate text-xs\">\n            {threads.length} {threads.length === 1 ? \"thread\" : \"threads\"} on this action\n            {anyPaused ? <> · <b>playbook stopped</b></> : null}\n          </span>\n        </span>\n          {hubOpen ? (\n            <ChevronUp size={16} className=\"text-muted-foreground shrink-0\" />\n          ) : (\n            <ChevronDown size={16} className=\"text-muted-foreground shrink-0\" />\n          )}\n        </button>\n        {hubGmailThread ? (\n          <div className=\"shrink-0\" onClick={(event) => event.stopPropagation()}>\n            <OpenInGmailButton thread={hubGmailThread} onOpenInGmail={onOpenInGmail} />\n          </div>\n        ) : null}\n      </div>\n\n      {hubOpen ? (\n        <div className=\"border-border border-t\">\n          {threads.map((t) => (\n            <ThreadRow\n              key={t.threadId}\n              thread={t}\n              open={openId === t.threadId}\n              onToggleOpen={() => setOpenId((cur) => (cur === t.threadId ? null : t.threadId))}\n              me={me}\n              tenantName={tenantName}\n              onSendReply={onSendReply}\n              onCreateGmailDraft={onCreateGmailDraft}\n              onPreviewReply={onPreviewReply}\n              onOpenInGmail={onOpenInGmail}\n              onApplyReplyTemplate={onApplyReplyTemplate}\n            />\n          ))}\n        </div>\n      ) : null}\n    </section>\n  )\n}\n\nexport { ConversationPanel 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+{"version":3,"sources":["../../src/components/conversation-panel.tsx"],"sourcesContent":["\"use client\"\n\n/**\n * conversation-panel.tsx — in-case email-thread reader + reply, for the case\n * panel (\"Email response detected\" hub).\n *\n * v1 scope (WIT-853 / WIT-802): INLINE thread reading + reply only.\n *  - A collapsible hub header with a pulse badge whose color reflects state:\n *    responded (a reply needs you) / awaiting (sent, waiting) / viewing (read-only).\n *  - A list of thread rows; clicking one opens a Gmail-style reader inline,\n *    right under the row, with collapsible messages + quoted-history toggle.\n *  - Reply / Reply-all composer with a signature toggle and two send paths:\n *    Preview→Send (in-app) and \"Open draft in Gmail\" (deep link).\n *  - A \"playbook stopped\" banner when the customer's reply halted the sequence,\n *    and a read-only notice when the operator is not a thread participant.\n *\n * The bottom-right floating dock / side-by-side compare is intentionally OUT of\n * scope here and tracked separately (WIT-855).\n *\n * Presentational: all data + side effects come from the consumer. Email bodies\n * (`bodyHtml`, `quoted.html`) are sanitized before rendering.\n */\n\nimport * as React from \"react\"\nimport {\n  ChevronDown,\n  ChevronUp,\n  CornerUpLeft,\n  CheckCheck,\n  MailOpen,\n  FilePenLine,\n  Reply,\n  ReplyAll,\n  Eye,\n  Send,\n  Lock,\n  Pause,\n  GitMerge,\n  Check,\n  X,\n  FileText,\n} from \"lucide-react\"\n\nimport { cn } from \"../lib/utils\"\nimport { getInitials } from \"../lib/user-display\"\nimport { BRAND_ICONS } from \"../lib/icons\"\nimport { Avatar, AvatarFallback, AvatarImage } from \"./avatar\"\nimport { Button } from \"./button\"\nimport { Switch } from \"./switch\"\nimport { Textarea } from \"./textarea\"\nimport { RichTextToolbar } from \"./rich-text-toolbar\"\nimport {\n  DropdownMenu,\n  DropdownMenuContent,\n  DropdownMenuItem,\n  DropdownMenuLabel,\n  DropdownMenuSeparator,\n  DropdownMenuTrigger,\n} from \"./dropdown-menu\"\nimport { EmailBody } from \"./email-body\"\nimport { decodeEmailDisplayText, emailBodySnippet, formatAddressList, normalizeEmailSender } from \"./email-display-helpers\"\nimport {\n  Dialog,\n  DialogContent,\n  DialogHeader,\n  DialogTitle,\n  DialogDescription,\n  DialogFooter,\n} from \"./dialog\"\n\n/* ── Types ───────────────────────────────────────────────────────────────── */\n\nexport interface ConvParticipant {\n  name: string\n  email: string\n  avatarUrl?: string | null\n  role?: string\n}\n\nexport interface ConvMessage {\n  id: string\n  direction: \"inbound\" | \"outbound\"\n  from: ConvParticipant\n  to: ConvParticipant\n  /** Absolute timestamp label, e.g. \"Jun 1, 2026, 9:12 AM\". */\n  date: string\n  /**\n   * Raw chronological timestamp for deterministic thread ordering. Prefer\n   * `sentAt` for outbound messages and `receivedAt` for inbound messages.\n   * Accepts ISO/RFC822 strings, Date objects, epoch milliseconds, or Gmail\n   * internalDate values as strings/numbers. Display-only `date` / `ago` labels\n   * are never parsed for ordering.\n   */\n  timestamp?: string | number | Date | null\n  rawTimestamp?: string | number | Date | null\n  sentAt?: string | number | Date | null\n  receivedAt?: string | number | Date | null\n  /** Compatibility with data contracts that pass through source field names. */\n  sent_at?: string | number | Date | null\n  received_at?: string | number | Date | null\n  internalDate?: string | number | Date | null\n  gmailInternalDate?: string | number | Date | null\n  internal_date?: string | number | Date | null\n  rfc822Date?: string | number | Date | null\n  dateHeader?: string | number | Date | null\n  /** Relative label, e.g. \"2 days ago\". */\n  ago?: string\n  receipt?: { kind: \"new\" | \"read\" | \"opened\" | \"sent\" | \"draft\"; label: string }\n  /** HTML body (preferred). Sanitized by the component before rendering. */\n  bodyHtml?: string\n  /**\n   * Pre-split signature HTML for this message, sanitized server-side by the\n   * sender's signature pipeline (which preserves the authored Gmail look —\n   * fonts, colors, logos). When present it renders inside the collapsed\n   * details section (\"•••\" toggle) instead of relying on the heuristic footer\n   * split of `bodyHtml`, so long signatures never expand the thread by\n   * default.\n   */\n  signatureHtml?: string | null\n  /** Plain-text fallback when `bodyHtml` is absent. */\n  body?: string\n  /** Quoted prior message, collapsed behind a toggle. Sanitized before rendering. */\n  quoted?: { attr: string; html: string }\n}\n\nexport type ConvStatus = \"responded\" | \"awaiting\" | \"viewing\" | \"draft\"\n\n/**\n * A follow-up template offered in the in-composer \"Templates\" picker (WIT-970).\n * Presentational: the consumer fills variables for THIS thread's recipient\n * before passing it in, so `body` is composer-ready text. `tags` (e.g. \"Reply\")\n * are shown as chips so reps can recognize the right template at a glance.\n */\nexport interface ConversationReplyTemplate {\n  id: string\n  name: string\n  /** Composer-ready reply body, already personalized by the consumer. */\n  body: string\n  /** Optional tags shown as chips in the picker for findability. */\n  tags?: string[]\n}\n\nexport interface ConversationThread {\n  threadId: string\n  subject: string\n  status: ConvStatus\n  /** Relative label for the most recent activity. */\n  lastWhen?: string\n  contact: ConvParticipant\n  cc?: ConvParticipant[]\n  /** Set when this thread's reply halted a playbook (terminal). */\n  paused?: { playbook: string } | null\n  /** false => operator cannot reply or create drafts from this thread. */\n  canReply?: boolean\n  /** Explains why reply and draft creation are disabled. */\n  replyDisabledReason?: string\n  /** Existing Gmail draft or thread URL. Rendered as a new-tab link when present. */\n  openInGmailUrl?: string | null\n  /** Forces the Open in Gmail action into a disabled state. */\n  openInGmailDisabled?: boolean\n  /** Tooltip/read-only copy for a disabled Open in Gmail action. */\n  openInGmailDisabledReason?: string | null\n  messages: ConvMessage[]\n  /** Prefilled reply draft body. */\n  draft?: string\n  /** Signature text appended to replies (plain text). */\n  signature?: string\n  /**\n   * Follow-up templates offered in the composer's \"Templates\" picker, already\n   * personalized for this thread's recipient (WIT-970). Omit/empty hides the\n   * picker.\n   */\n  replyTemplates?: ConversationReplyTemplate[]\n}\n\nexport interface ConversationReplyPayload {\n  threadId: string\n  body: string\n  includeSignature: boolean\n  replyAll: boolean\n}\n\n/**\n * Result of a server-side reply preview. `htmlBody` is the exact HTML the server\n * prepared for this reply (sanitized by the component before render).\n * `confirmationToken`, when present, identifies the prepared confirmation so a\n * consumer can reuse it for the final send instead of re-preparing the message.\n */\nexport interface ConversationReplyPreview {\n  htmlBody: string\n  confirmationToken?: string\n}\n\nexport interface ConversationPanelProps {\n  threads: ConversationThread[]\n  /** Current operator: drives \"to me\" + the reply avatar. */\n  me?: ConvParticipant\n  /** Deployment brand, used in the paused-playbook copy. */\n  tenantName?: string\n  onSendReply?: (payload: ConversationReplyPayload) => void | Promise<void>\n  onCreateGmailDraft?: (payload: ConversationReplyPayload) => void | Promise<void>\n  /**\n   * Server-side preview contract. When provided, the reply preview requests the\n   * exact send HTML from the server, the component sanitizes it before render,\n   * and retains any returned `confirmationToken` in preview state so a consumer\n   * can reuse it for the final send. When omitted, the composer falls back to a\n   * clearly labeled local draft preview only.\n   */\n  onPreviewReply?: (payload: ConversationReplyPayload) => Promise<ConversationReplyPreview>\n  onOpenInGmail?: (threadId: string) => void\n  /**\n   * Fired when the rep applies a reply template from the composer picker\n   * (WIT-970) — for analytics / template-usage tracking. Optional.\n   */\n  onApplyReplyTemplate?: (info: { threadId: string; templateId: string }) => void\n  /** Inline-open this thread initially (defaults to the first responded one). */\n  defaultOpenThreadId?: string\n  className?: string\n}\n\n/* ── Shared helpers ──────────────────────────────────────────────────────── */\n\nfunction escapeHtml(s: string): string {\n  return s.replace(/&/g, \"&amp;\").replace(/</g, \"&lt;\").replace(/>/g, \"&gt;\")\n}\n\n/** Plain-text -> simple paragraph HTML for the Preview / sent-message body. */\nfunction textToHtml(text: string): string {\n  return decodeEmailDisplayText(text)\n    .split(/\\n{2,}/)\n    .map((p) => p.trim())\n    .filter(Boolean)\n    .map((p) => `<p>${escapeHtml(p).replace(/\\n/g, \"<br>\")}</p>`)\n    .join(\"\")\n}\n\nfunction displayParticipant(person: ConvParticipant) {\n  return normalizeEmailSender({ name: person.name, email: person.email, fallbackName: person.email || person.name })\n}\n\nfunction firstName(name: string): string {\n  return decodeEmailDisplayText(name).split(\" \")[0] || decodeEmailDisplayText(name)\n}\n\nfunction sameEmail(a?: string | null, b?: string | null): boolean {\n  return Boolean(a && b && a.trim().toLowerCase() === b.trim().toLowerCase())\n}\n\nfunction messageBodySnippet(message: Pick<ConvMessage, \"body\" | \"bodyHtml\">, maxLength = 140): string {\n  return emailBodySnippet({ bodyHtml: message.bodyHtml, body: message.body }, maxLength)\n}\n\n\ntype MessageTimestampValue = string | number | Date | null | undefined\n\nfunction parseMessageTimestampValue(value: MessageTimestampValue): number | null {\n  if (value == null || value === \"\") return null\n\n  if (value instanceof Date) {\n    const time = value.getTime()\n    return Number.isNaN(time) ? null : time\n  }\n\n  if (typeof value === \"number\") {\n    if (!Number.isFinite(value)) return null\n    return value < 10_000_000_000 ? value * 1000 : value\n  }\n\n  const trimmed = value.trim()\n  if (!trimmed) return null\n\n  if (/^\\d+$/.test(trimmed)) {\n    const numeric = Number(trimmed)\n    if (!Number.isFinite(numeric)) return null\n    return numeric < 10_000_000_000 ? numeric * 1000 : numeric\n  }\n\n  const parsed = Date.parse(trimmed)\n  return Number.isNaN(parsed) ? null : parsed\n}\n\nfunction messageTimestamp(message: ConvMessage): number | null {\n  const directional = message.direction === \"outbound\"\n    ? [message.sentAt, message.sent_at]\n    : [message.receivedAt, message.received_at]\n\n  const candidates: MessageTimestampValue[] = [\n    ...directional,\n    message.rawTimestamp,\n    message.timestamp,\n    message.gmailInternalDate,\n    message.internalDate,\n    message.internal_date,\n    message.rfc822Date,\n    message.dateHeader,\n  ]\n\n  for (const candidate of candidates) {\n    const parsed = parseMessageTimestampValue(candidate)\n    if (parsed !== null) return parsed\n  }\n\n  return null\n}\n\nfunction sortMessagesChronologically(messages: ConvMessage[]): ConvMessage[] {\n  return messages\n    .map((message, index) => ({ message, index, timestamp: messageTimestamp(message) }))\n    .sort((a, b) => {\n      if (a.timestamp !== null && b.timestamp !== null && a.timestamp !== b.timestamp) {\n        return a.timestamp - b.timestamp\n      }\n      return a.index - b.index\n    })\n    .map((entry) => entry.message)\n}\n\nfunction GmailMark({ size = 14 }: { size?: number }) {\n  return (\n    // eslint-disable-next-line @next/next/no-img-element\n    <img\n      src={BRAND_ICONS.gmail.icon}\n      alt=\"Gmail\"\n      width={size}\n      height={size}\n      style={{ width: size, height: size, objectFit: \"contain\", display: \"block\" }}\n    />\n  )\n}\n\nfunction PersonAvatar({ person, size = \"sm\" }: { person: ConvParticipant; size?: \"sm\" | \"default\" }) {\n  const display = displayParticipant(person)\n\n  return (\n    <Avatar size={size}>\n      {person.avatarUrl ? <AvatarImage src={person.avatarUrl} alt={display.name} /> : null}\n      <AvatarFallback className=\"bg-muted text-muted-foreground text-[10px] font-medium uppercase\">\n        {getInitials({ name: display.name, email: display.email ?? person.email })}\n      </AvatarFallback>\n    </Avatar>\n  )\n}\n\nconst STATUS_PILL: Record<ConvStatus, { label: string; cls: string }> = {\n  responded: { label: \"NEW REPLY\", cls: \"bg-status-warning-bg text-status-warning-fg border-status-warning-border\" },\n  draft: { label: \"Draft\", cls: \"bg-background text-foreground/80 border-border\" },\n  awaiting: { label: \"SENT\", cls: \"bg-status-info-bg text-status-info-fg border-status-info-border\" },\n  viewing: { label: \"Viewing\", cls: \"bg-muted text-muted-foreground border-border\" },\n}\n\nconst STATUS_DOT: Record<ConvStatus, string> = {\n  responded: \"bg-status-warning-fg\",\n  draft: \"bg-status-pending-fg\",\n  awaiting: \"bg-status-info-fg\",\n  viewing: \"bg-muted-foreground/50\",\n}\n\nconst THREAD_ROW_ACCENT: Record<ConvStatus, string> = {\n  responded: \"border-l-4 border-l-status-warning-border bg-status-warning-bg/25\",\n  awaiting: \"border-l-4 border-l-status-info-border bg-status-info-bg/25\",\n  draft: \"border-l-4 border-l-status-pending-border bg-status-pending-bg/20\",\n  viewing: \"\",\n}\n\nconst RECEIPT_CHIP: Record<NonNullable<ConvMessage[\"receipt\"]>[\"kind\"], string> = {\n  new: \"border-status-warning-border bg-status-warning-bg text-status-warning-fg\",\n  read: \"border-status-info-border bg-status-info-bg text-status-info-fg\",\n  opened: \"border-status-info-border bg-status-info-bg text-status-info-fg\",\n  sent: \"border-status-info-border bg-status-info-bg text-status-info-fg\",\n  draft: \"border-status-pending-border bg-status-pending-bg text-status-pending-fg\",\n}\n\nfunction effectiveStatus(t: ConversationThread): ConvStatus {\n  return t.canReply === false ? \"viewing\" : t.status\n}\n\nfunction disabledOpenInGmailReason(thread: ConversationThread): string {\n  return (\n    thread.openInGmailDisabledReason?.trim() ||\n    thread.replyDisabledReason?.trim() ||\n    \"Gmail access is not available for this thread.\"\n  )\n}\n\nfunction canOpenInGmail(thread: ConversationThread, onOpenInGmail?: (threadId: string) => void): boolean {\n  return thread.openInGmailDisabled !== true && Boolean(thread.openInGmailUrl || onOpenInGmail)\n}\n\nfunction OpenInGmailButton({\n  thread,\n  onOpenInGmail,\n  label = \"Open in Gmail\",\n}: {\n  thread: ConversationThread\n  onOpenInGmail?: (threadId: string) => void\n  label?: string\n}) {\n  const hasConfiguredAction = Boolean(thread.openInGmailUrl || onOpenInGmail || thread.openInGmailDisabled || thread.openInGmailDisabledReason)\n  if (!hasConfiguredAction) return null\n\n  const disabled = !canOpenInGmail(thread, onOpenInGmail)\n  const disabledReason = disabled\n    ? disabledOpenInGmailReason(thread)\n    : undefined\n\n  if (!disabled && thread.openInGmailUrl) {\n    return (\n      <Button type=\"button\" variant=\"ghost\" size=\"sm\" asChild>\n        <a href={thread.openInGmailUrl} target=\"_blank\" rel=\"noopener noreferrer\">\n          <GmailMark size={14} /> {label}\n        </a>\n      </Button>\n    )\n  }\n\n  return (\n    <span className=\"inline-flex\" title={disabledReason}>\n      <Button\n        type=\"button\"\n        variant=\"ghost\"\n        size=\"sm\"\n        disabled={disabled}\n        aria-disabled={disabled || undefined}\n        aria-label={disabledReason ? `${label}: ${disabledReason}` : label}\n        onClick={disabled ? undefined : () => onOpenInGmail?.(thread.threadId)}\n      >\n        <GmailMark size={14} /> {label}\n      </Button>\n    </span>\n  )\n}\n\n/* ── One message (collapsible) ──────────────────────────────────────────── */\n\nfunction MessageView({\n  message,\n  expanded,\n  onToggle,\n  me,\n}: {\n  message: ConvMessage\n  expanded: boolean\n  onToggle: () => void\n  me?: ConvParticipant\n}) {\n  const [quoteOpen, setQuoteOpen] = React.useState(false)\n  const fromDisplay = displayParticipant(message.from)\n  const toDisplay = displayParticipant(message.to)\n\n  if (!expanded) {\n    const snippet = messageBodySnippet(message, 140)\n\n    return (\n      <button\n        type=\"button\"\n        data-slot=\"conv-message-collapsed\"\n        onClick={onToggle}\n        className=\"flex w-full items-center gap-2 rounded-md px-2 py-1.5 text-left hover:bg-muted/40\"\n      >\n        <PersonAvatar person={message.from} />\n        <span className=\"text-muted-foreground min-w-0 flex-1 truncate text-[13px]\">\n          <b className=\"text-foreground\">{firstName(fromDisplay.name)}</b> · {snippet}\n        </span>\n        <span className=\"text-muted-foreground/60 shrink-0 text-xs\">{message.ago ?? message.date}</span>\n        <ChevronDown size={13} className=\"text-muted-foreground shrink-0\" />\n      </button>\n    )\n  }\n\n  const meDisplay = me ? displayParticipant(me) : null\n  const toLabel = meDisplay && sameEmail(toDisplay.email, meDisplay.email) ? \"me\" : firstName(toDisplay.name)\n\n  return (\n    <div data-slot=\"conv-message\" className=\"rounded-md border border-border bg-background\">\n      <button\n        type=\"button\"\n        onClick={onToggle}\n        className=\"flex w-full items-start gap-2 px-3 py-2 text-left\"\n      >\n        <PersonAvatar person={message.from} size=\"default\" />\n        <span className=\"min-w-0 flex-1\">\n          <span className=\"flex flex-wrap items-baseline gap-x-1.5\">\n            <span className=\"text-[13px] font-semibold\">{fromDisplay.name}</span>\n            {fromDisplay.email ? (\n              <span className=\"text-muted-foreground/60 truncate text-xs\">&lt;{fromDisplay.email}&gt;</span>\n            ) : null}\n          </span>\n          <span className=\"text-muted-foreground block text-xs\">\n            to <b>{toLabel}</b>\n          </span>\n        </span>\n        <span className=\"flex shrink-0 items-center gap-2\">\n          {message.receipt ? (\n            <span className={cn(\"inline-flex items-center gap-1 rounded-md border px-1.5 py-px text-[10px] font-semibold leading-4\", RECEIPT_CHIP[message.receipt.kind])}>\n              {message.receipt.kind === \"new\" ? (\n                <CornerUpLeft size={11} />\n              ) : message.receipt.kind === \"read\" || message.receipt.kind === \"sent\" ? (\n                <CheckCheck size={11} />\n              ) : message.receipt.kind === \"draft\" ? (\n                <FilePenLine size={11} />\n              ) : (\n                <MailOpen size={11} />\n              )}\n              {message.receipt.label}\n            </span>\n          ) : null}\n          <span className=\"text-muted-foreground/60 text-xs\">{message.date}</span>\n          <ChevronUp size={13} className=\"text-muted-foreground\" />\n        </span>\n      </button>\n\n      <div className=\"px-3 pb-2.5\">\n        <div data-slot=\"conv-message-body\">\n          <EmailBody\n            html={message.bodyHtml}\n            text={message.body}\n            detailsHtml={message.signatureHtml ?? undefined}\n            variant=\"history\"\n            collapseDetails={true}\n            className=\"text-sm\"\n          />\n        </div>\n\n        {message.quoted ? (\n          <div className=\"mt-2\">\n            <button\n              type=\"button\"\n              onClick={() => setQuoteOpen((v) => !v)}\n              className=\"text-muted-foreground hover:bg-muted rounded px-1.5 text-xs leading-5\"\n              title={quoteOpen ? \"Hide quoted text\" : \"Show quoted text\"}\n            >\n              •••\n            </button>\n            {quoteOpen ? (\n              <div className=\"border-border text-muted-foreground mt-1 border-l-2 pl-3 text-[13px]\">\n                <p className=\"mb-1\">{decodeEmailDisplayText(message.quoted.attr)}</p>\n                <div data-slot=\"conv-quoted-body\">\n                  <EmailBody html={message.quoted.html} variant=\"history\" collapseDetails={false} />\n                </div>\n              </div>\n            ) : null}\n          </div>\n        ) : null}\n      </div>\n    </div>\n  )\n}\n\n/* ── Reply composer ─────────────────────────────────────────────────────── */\n\ntype PreviewState = {\n  loading: boolean\n  /** Sanitized HTML ready to render. */\n  html: string | null\n  /** Confirmation token returned by the server preview, retained for reuse on send. */\n  confirmationToken: string | null\n  error: string | null\n  /** True when `html` came from the local fallback rather than the server. */\n  local: boolean\n}\n\nconst IDLE_PREVIEW: PreviewState = { loading: false, html: null, confirmationToken: null, error: null, local: false }\n\n/**\n * Matches an author-declared manual-fill placeholder ({{personalize}},\n * {{personalization_recent_news}}, …). These have no resolver and must be\n * replaced by the rep before sending; the composer blocks send while any remain.\n * Non-global so repeated `.test()` calls during render are stateless.\n */\nconst MANUAL_FILL_TOKEN_RE = /\\{\\{\\s*personaliz(?:e|ation)(?:_[a-z0-9]+)*\\s*\\}\\}/i\n\nfunction ReplyComposer({\n  thread,\n  me,\n  replyAll,\n  tenantName,\n  onClose,\n  onSend,\n  onDraft,\n  onPreviewReply,\n  onApplyTemplate,\n  draftDisabledReason,\n}: {\n  thread: ConversationThread\n  me?: ConvParticipant\n  replyAll: boolean\n  tenantName?: string\n  onClose: () => void\n  onSend: (body: string, includeSignature: boolean) => void | Promise<void>\n  onDraft: (body: string, includeSignature: boolean) => void | Promise<void>\n  onPreviewReply?: (payload: ConversationReplyPayload) => Promise<ConversationReplyPreview>\n  onApplyTemplate?: (templateId: string) => void\n  draftDisabledReason?: string | null\n}) {\n  const [body, setBody] = React.useState(thread.draft ?? \"\")\n  const [appliedTemplate, setAppliedTemplate] = React.useState<string | null>(null)\n  const [sig, setSig] = React.useState(true)\n  const replyTemplates = thread.replyTemplates ?? []\n  // Manual-fill placeholders ({{personalize…}}) are author-required: the rep\n  // must replace them before sending. While any remain in the body we block\n  // send/preview so the personalization is never sent as a literal token.\n  const hasManualFillToken = MANUAL_FILL_TOKEN_RE.test(body)\n\n  const applyTemplate = (template: ConversationReplyTemplate) => {\n    setBody(template.body)\n    setAppliedTemplate(template.name)\n    onApplyTemplate?.(template.id)\n  }\n  const [preview, setPreview] = React.useState(false)\n  const [previewState, setPreviewState] = React.useState<PreviewState>(IDLE_PREVIEW)\n  const [sending, setSending] = React.useState(false)\n  const [sendError, setSendError] = React.useState<string | null>(null)\n  const ccList = replyAll ? thread.cc ?? [] : []\n  const subject = /^re:/i.test(thread.subject) ? thread.subject : `Re: ${thread.subject}`\n  const draftDisabled = Boolean(draftDisabledReason)\n\n  const localPreviewHtml = textToHtml(body) + (sig && thread.signature ? textToHtml(thread.signature) : \"\")\n\n  const openPreview = async () => {\n    setPreview(true)\n    setSendError(null)\n\n    if (!onPreviewReply) {\n      // No server preview contract: render a sanitized local draft preview only.\n      setPreviewState({ loading: false, html: localPreviewHtml, confirmationToken: null, error: null, local: true })\n      return\n    }\n\n    setPreviewState({ loading: true, html: null, confirmationToken: null, error: null, local: false })\n    try {\n      const result = await onPreviewReply({ threadId: thread.threadId, body, includeSignature: sig, replyAll })\n      setPreviewState({\n        loading: false,\n        html: result.htmlBody ?? \"\",\n        confirmationToken: result.confirmationToken ?? null,\n        error: null,\n        local: false,\n      })\n    } catch (error) {\n      setPreviewState({\n        loading: false,\n        html: null,\n        confirmationToken: null,\n        error: error instanceof Error ? error.message : \"Could not load the preview. Please try again.\",\n        local: false,\n      })\n    }\n  }\n\n  const handleSend = async () => {\n    setSending(true)\n    setSendError(null)\n    try {\n      await onSend(body, sig)\n      setPreview(false)\n      setPreviewState(IDLE_PREVIEW)\n    } catch (error) {\n      setSendError(error instanceof Error ? error.message : \"Could not send this reply. Please try again.\")\n    } finally {\n      setSending(false)\n    }\n  }\n\n  const handleDraft = async () => {\n    if (draftDisabled) return\n    setSending(true)\n    setSendError(null)\n    try {\n      await onDraft(body, sig)\n      setPreview(false)\n      setPreviewState(IDLE_PREVIEW)\n    } catch (error) {\n      setSendError(error instanceof Error ? error.message : \"Could not create the Gmail draft. Please try again.\")\n    } finally {\n      setSending(false)\n    }\n  }\n\n  return (\n    <div data-slot=\"conv-reply\" className=\"border-border bg-muted/20 rounded-md border p-3\">\n      <div className=\"mb-2 flex items-center gap-2\">\n        {me ? <PersonAvatar person={me} /> : null}\n        <span className=\"flex-1 text-[13px] font-medium\">\n          {replyAll ? (\n            <>\n              Reply all{\" \"}\n              <span className=\"text-muted-foreground font-normal\">· {1 + ccList.length} recipients</span>\n            </>\n          ) : (\n            <>\n              Reply to <b>{firstName(displayParticipant(thread.contact).name)}</b>\n            </>\n          )}\n        </span>\n        <span className=\"text-muted-foreground inline-flex items-center gap-1 text-[11px]\">\n          <GitMerge size={11} /> Same thread\n        </span>\n        <button type=\"button\" onClick={onClose} title=\"Discard reply\" className=\"text-muted-foreground hover:text-foreground\">\n          <X size={15} />\n        </button>\n      </div>\n\n      <div className=\"border-border mb-2 space-y-1 border-b pb-2 text-[13px]\">\n        <div className=\"flex items-center gap-1.5\">\n          <span className=\"text-muted-foreground w-12 shrink-0 text-[11px] font-medium\">To</span>\n          <span className=\"font-medium\">{displayParticipant(thread.contact).name}</span>\n          <span className=\"text-muted-foreground/60 truncate text-xs\">{displayParticipant(thread.contact).email ?? thread.contact.email}</span>\n        </div>\n        {replyAll && ccList.length ? (\n          <div className=\"flex items-start gap-1.5\">\n            <span className=\"text-muted-foreground w-12 shrink-0 text-[11px] font-medium\">Cc</span>\n            <span className=\"text-muted-foreground text-xs\">\n              {formatAddressList(ccList.map((c) => `${displayParticipant(c).name} <${displayParticipant(c).email ?? c.email}>`))}\n            </span>\n          </div>\n        ) : null}\n        <div className=\"flex items-center gap-1.5\">\n          <span className=\"text-muted-foreground w-12 shrink-0 text-[11px] font-medium\">Subject</span>\n          <span className=\"truncate\">{subject}</span>\n          <span className=\"text-muted-foreground/60 ml-auto inline-flex items-center gap-1 text-[11px]\">\n            <Lock size={10} /> on thread\n          </span>\n        </div>\n      </div>\n\n      <Textarea\n        value={body}\n        onChange={(e) => setBody(e.target.value)}\n        placeholder=\"Write your reply…\"\n        className=\"min-h-28 resize-y text-sm\"\n        onKeyDown={(e) => {\n          if ((e.metaKey || e.ctrlKey) && e.key === \"Enter\") {\n            e.preventDefault()\n            if (!hasManualFillToken) void openPreview()\n          }\n        }}\n      />\n\n      {sig && thread.signature ? (\n        <div className=\"text-muted-foreground mt-2 whitespace-pre-line border-l-2 border-border pl-3 text-[13px]\">\n          <span className=\"text-muted-foreground/60 mr-1\">--</span>\n          {thread.signature}\n        </div>\n      ) : null}\n\n      {replyTemplates.length > 0 ? (\n        <div className=\"mt-2 flex flex-wrap items-center gap-2\">\n          <DropdownMenu>\n            <DropdownMenuTrigger asChild>\n              <Button type=\"button\" variant=\"outline\" size=\"sm\" disabled={sending} data-slot=\"conv-reply-template-trigger\">\n                <FileText size={14} /> Templates\n              </Button>\n            </DropdownMenuTrigger>\n            <DropdownMenuContent align=\"start\" className=\"max-w-xs\">\n              <DropdownMenuLabel>Templates</DropdownMenuLabel>\n              <DropdownMenuSeparator />\n              {replyTemplates.map((template) => (\n                <DropdownMenuItem\n                  key={template.id}\n                  onSelect={() => applyTemplate(template)}\n                  className=\"flex flex-col items-start gap-0.5\"\n                >\n                  <span className=\"text-[13px] font-medium\">{template.name}</span>\n                  {template.tags && template.tags.length ? (\n                    <span className=\"flex flex-wrap gap-1\">\n                      {template.tags.map((tag) => (\n                        <span\n                          key={tag}\n                          className=\"border-border bg-muted text-muted-foreground rounded border px-1 py-px text-[10px] leading-4\"\n                        >\n                          {tag}\n                        </span>\n                      ))}\n                    </span>\n                  ) : null}\n                </DropdownMenuItem>\n              ))}\n            </DropdownMenuContent>\n          </DropdownMenu>\n          {appliedTemplate ? (\n            <span className=\"text-muted-foreground inline-flex items-center gap-1 text-[11px]\">\n              <Check size={11} /> Applied “{appliedTemplate}” · edit before sending\n            </span>\n          ) : null}\n        </div>\n      ) : null}\n\n      {hasManualFillToken ? (\n        <p data-slot=\"conv-reply-manual-fill\" role=\"alert\" className=\"text-destructive mt-2 text-[12px]\">\n          Fill in the personalize placeholder before sending. Replace each {\"{{personalize}}\"} with a real, account-specific line.\n        </p>\n      ) : null}\n\n      <div className=\"mt-2 flex flex-wrap items-center gap-2\">\n        <RichTextToolbar />\n        <label className=\"text-muted-foreground ml-auto inline-flex cursor-pointer items-center gap-1.5 text-[12px]\">\n          <Switch checked={sig} onCheckedChange={setSig} aria-label=\"Toggle signature\" />\n          Signature\n        </label>\n        <Button\n          type=\"button\"\n          variant=\"outline\"\n          size=\"sm\"\n          disabled={sending || hasManualFillToken}\n          onClick={() => void openPreview()}\n        >\n          <Eye size={14} /> Preview\n        </Button>\n        <Button\n          type=\"button\"\n          size=\"sm\"\n          disabled={sending || hasManualFillToken}\n          onClick={() => void openPreview()}\n        >\n          <Send size={14} /> Send\n        </Button>\n      </div>\n\n      <Dialog open={preview} onOpenChange={(open) => { if (!sending) { setPreview(open); if (!open) setPreviewState(IDLE_PREVIEW) } }}>\n        <DialogContent className=\"max-w-xl\">\n          <DialogHeader>\n            <DialogTitle className=\"flex items-center gap-1.5 text-[15px]\">\n              <Eye size={15} /> {previewState.local ? \"Local draft preview\" : \"Reply preview\"}\n            </DialogTitle>\n            <DialogDescription>\n              {previewState.local\n                ? \"Local draft preview only. The server prepares the exact message on send.\"\n                : <>Stays on the {subject.replace(/^Re:\\s*/i, \"\")} thread. Gmail keeps it threaded.</>}\n            </DialogDescription>\n          </DialogHeader>\n          <div className=\"border-border space-y-1 rounded-md border p-3 text-[13px]\">\n            <div>\n              <span className=\"text-muted-foreground\">To </span>\n              <b>{displayParticipant(thread.contact).name}</b>{\" \"}\n              <span className=\"text-muted-foreground/60\">&lt;{displayParticipant(thread.contact).email ?? thread.contact.email}&gt;</span>\n            </div>\n            {replyAll && ccList.length ? (\n              <div className=\"text-muted-foreground\">Cc {formatAddressList(ccList.map((c) => `${displayParticipant(c).name} <${displayParticipant(c).email ?? c.email}>`))}</div>\n            ) : null}\n            <div>\n              <span className=\"text-muted-foreground\">Subject </span>\n              {subject}\n            </div>\n          </div>\n          {previewState.loading ? (\n            <div data-slot=\"conv-preview-loading\" role=\"status\" className=\"text-muted-foreground flex items-center gap-2 px-1 py-6 text-[13px]\">\n              <span className=\"border-muted-foreground/40 border-t-foreground size-4 animate-spin rounded-full border-2\" aria-hidden />\n              Loading preview…\n            </div>\n          ) : previewState.error ? (\n            <p role=\"alert\" className=\"text-destructive text-sm\">\n              {previewState.error}\n            </p>\n          ) : (\n            <div\n              data-slot=\"conv-preview-body\"\n              data-confirmation-token={previewState.confirmationToken ?? undefined}\n              className=\"max-h-72 overflow-auto\"\n            >\n              <EmailBody html={previewState.html ?? \"\"} variant=\"preview\" collapseDetails={false} defaultDetailsOpen />\n            </div>\n          )}\n          {sendError ? (\n            <p role=\"alert\" className=\"text-destructive text-sm\">\n              {sendError}\n            </p>\n          ) : null}\n          <DialogFooter className=\"sm:justify-between\">\n            <span className=\"inline-flex\" title={draftDisabledReason ?? undefined}>\n              <button\n                type=\"button\"\n                disabled={sending || previewState.loading || draftDisabled}\n                onClick={handleDraft}\n                aria-label={draftDisabledReason ? `Open draft in Gmail: ${draftDisabledReason}` : \"Open draft in Gmail\"}\n                className=\"text-muted-foreground hover:text-foreground inline-flex items-center gap-1.5 text-[13px] disabled:pointer-events-none disabled:opacity-50\"\n              >\n                <GmailMark size={14} /> Open draft in Gmail\n              </button>\n            </span>\n            <span className=\"flex items-center gap-2\">\n              <Button type=\"button\" variant=\"outline\" size=\"sm\" disabled={sending} onClick={() => { setPreview(false); setPreviewState(IDLE_PREVIEW) }}>\n                Keep editing\n              </Button>\n              <Button\n                type=\"button\"\n                size=\"sm\"\n                disabled={sending || previewState.loading || hasManualFillToken}\n                onClick={handleSend}\n              >\n                <Send size={14} /> {sending ? \"Sending...\" : \"Send now\"}\n              </Button>\n            </span>\n          </DialogFooter>\n        </DialogContent>\n      </Dialog>\n\n      {tenantName ? (\n        <p className=\"text-muted-foreground/70 mt-2 text-[11px]\">Sends via Gmail · playbooks stay stopped.</p>\n      ) : null}\n    </div>\n  )\n}\n\n/* ── Thread body (messages + footer/composer/done states) ───────────────── */\n\ntype ThreadMode = \"idle\" | \"replying\" | \"sent\" | \"draft\"\n\nfunction ThreadBody({\n  thread,\n  me,\n  tenantName,\n  onSendReply,\n  onCreateGmailDraft,\n  onPreviewReply,\n  onOpenInGmail,\n  onApplyReplyTemplate,\n}: {\n  thread: ConversationThread\n  me?: ConvParticipant\n  tenantName?: string\n  onSendReply?: (p: ConversationReplyPayload) => void | Promise<void>\n  onCreateGmailDraft?: (p: ConversationReplyPayload) => void | Promise<void>\n  onPreviewReply?: (p: ConversationReplyPayload) => Promise<ConversationReplyPreview>\n  onOpenInGmail?: (threadId: string) => void\n  onApplyReplyTemplate?: ConversationPanelProps[\"onApplyReplyTemplate\"]\n}) {\n  const canReply = thread.canReply !== false\n  const replyDisabledReason = thread.replyDisabledReason?.trim() || \"You are not a participant on this thread, so replying is disabled here.\"\n  const draftDisabledReason = onCreateGmailDraft ? null : \"Gmail draft creation is not available for this thread.\"\n  const hasCc = !!(thread.cc && thread.cc.length)\n  const sortedMessages = React.useMemo(() => sortMessagesChronologically(thread.messages), [thread.messages])\n  const [mode, setMode] = React.useState<ThreadMode>(\"idle\")\n  const [replyAll, setReplyAll] = React.useState(false)\n  const [expanded, setExpanded] = React.useState<Record<string, boolean>>(() => {\n    const o: Record<string, boolean> = {}\n    sortedMessages.forEach((m, i) => {\n      o[m.id] = i === sortedMessages.length - 1\n    })\n    return o\n  })\n\n  React.useEffect(() => {\n    setExpanded((current) => {\n      const next = { ...current }\n      sortedMessages.forEach((m, i) => {\n        if (next[m.id] === undefined) next[m.id] = i === sortedMessages.length - 1\n      })\n      return next\n    })\n  }, [sortedMessages])\n\n  const toggle = (id: string) => setExpanded((e) => ({ ...e, [id]: !e[id] }))\n\n  return (\n    <div data-slot=\"conv-thread-body\" className=\"space-y-2\">\n      {canReply && thread.paused ? (\n        <div className=\"border-status-warning-border bg-status-warning-bg text-status-warning-fg flex items-start gap-2 rounded-md border border-l-4 p-2.5 text-[12px]\">\n          <Pause size={13} className=\"mt-0.5 shrink-0\" />\n          <span>\n            <b>Playbook stopped.</b> Follow-up actions for {thread.paused.playbook} won’t send\n            automatically while this conversation is live. Continue it in {tenantName ?? \"the app\"} or Gmail.\n          </span>\n        </div>\n      ) : null}\n\n      <div className=\"space-y-1\">\n        {sortedMessages.map((m) => (\n          <MessageView key={m.id} message={m} expanded={!!expanded[m.id]} onToggle={() => toggle(m.id)} me={me} />\n        ))}\n      </div>\n\n      {!canReply ? (\n        <div className=\"border-border bg-muted/30 text-muted-foreground flex flex-wrap items-start gap-2 rounded-md border p-2.5 text-[12px]\">\n          <Eye size={14} className=\"mt-0.5 shrink-0\" />\n          <span className=\"min-w-0 flex-1\">\n            <b>Viewing only.</b> {replyDisabledReason}\n          </span>\n          <OpenInGmailButton thread={thread} onOpenInGmail={onOpenInGmail} />\n        </div>\n      ) : null}\n\n      {canReply && mode === \"idle\" ? (\n        <div data-slot=\"conv-action-row\" className=\"border-border/70 mt-1 flex flex-wrap items-center gap-x-3 gap-y-2 border-t pt-3\">\n          <Button type=\"button\" size=\"sm\" onClick={() => { setReplyAll(false); setMode(\"replying\") }}>\n            <Reply size={15} /> Reply\n          </Button>\n          {hasCc ? (\n            <Button type=\"button\" variant=\"outline\" size=\"sm\" onClick={() => { setReplyAll(true); setMode(\"replying\") }}>\n              <ReplyAll size={14} /> Reply all\n            </Button>\n          ) : null}\n          <OpenInGmailButton thread={thread} onOpenInGmail={onOpenInGmail} />\n          <span className=\"text-muted-foreground/70 ml-auto inline-flex items-center gap-1.5 text-[12px]\">\n            <GitMerge size={13} /> Stays on this thread\n          </span>\n        </div>\n      ) : null}\n\n      {canReply && mode === \"replying\" ? (\n        <ReplyComposer\n          thread={thread}\n          me={me}\n          replyAll={replyAll}\n          tenantName={tenantName}\n          onPreviewReply={onPreviewReply}\n          onApplyTemplate={(templateId) => onApplyReplyTemplate?.({ threadId: thread.threadId, templateId })}\n          onClose={() => setMode(\"idle\")}\n          onSend={async (body, includeSignature) => {\n            await onSendReply?.({ threadId: thread.threadId, body, includeSignature, replyAll })\n            setMode(\"sent\")\n          }}\n          onDraft={async (body, includeSignature) => {\n            if (!onCreateGmailDraft) return\n            await onCreateGmailDraft({ threadId: thread.threadId, body, includeSignature, replyAll })\n            setMode(\"draft\")\n          }}\n          draftDisabledReason={draftDisabledReason}\n        />\n      ) : null}\n\n      {canReply && mode === \"sent\" ? (\n        <div className=\"border-status-active-border bg-status-active-bg flex items-center gap-2 rounded-md border p-3 text-[13px]\">\n          <Check size={16} className=\"text-status-active-fg shrink-0\" />\n          <span className=\"flex-1\">\n            <b>{replyAll ? \"Reply all sent\" : \"Reply sent\"}</b> · added to the thread. Delivered to{\" \"}\n            <b>{displayParticipant(thread.contact).name}</b>. This action stays <b>Pending</b>; playbooks remain stopped.\n          </span>\n          <Button type=\"button\" variant=\"ghost\" size=\"sm\" onClick={() => setMode(\"idle\")}>\n            Done\n          </Button>\n        </div>\n      ) : null}\n\n      {canReply && mode === \"draft\" ? (\n        <div className=\"border-border bg-muted/30 flex items-center gap-2 rounded-md border p-3 text-[13px]\">\n          <GmailMark size={16} />\n          <span className=\"flex-1\">\n            <b>Draft saved to Gmail.</b> Waiting on the <b>Re: {thread.subject}</b> thread; open it there to finish. Nothing was sent.\n          </span>\n          <OpenInGmailButton thread={thread} onOpenInGmail={onOpenInGmail} />\n          <Button type=\"button\" variant=\"ghost\" size=\"sm\" onClick={() => setMode(\"idle\")}>\n            Done\n          </Button>\n        </div>\n      ) : null}\n    </div>\n  )\n}\n\n/* ── A thread row + its inline reader ───────────────────────────────────── */\n\nfunction ThreadRow({\n  thread,\n  open,\n  onToggleOpen,\n  me,\n  tenantName,\n  onSendReply,\n  onCreateGmailDraft,\n  onPreviewReply,\n  onOpenInGmail,\n  onApplyReplyTemplate,\n}: {\n  thread: ConversationThread\n  open: boolean\n  onToggleOpen: () => void\n} & Pick<ConversationPanelProps, \"me\" | \"tenantName\" | \"onSendReply\" | \"onCreateGmailDraft\" | \"onPreviewReply\" | \"onOpenInGmail\" | \"onApplyReplyTemplate\">) {\n  const status = effectiveStatus(thread)\n  const sortedMessages = React.useMemo(() => sortMessagesChronologically(thread.messages), [thread.messages])\n  const last = sortedMessages[sortedMessages.length - 1]\n  const lastSender = last ? displayParticipant(last.from) : null\n  const meDisplay = me ? displayParticipant(me) : null\n  const who = last?.direction === \"outbound\" && sameEmail(lastSender?.email, meDisplay?.email) ? \"You\" : firstName(lastSender?.name ?? \"\")\n  const lastSnippet = last ? messageBodySnippet(last, 120) : \"\"\n  const pill = STATUS_PILL[status]\n\n  return (\n    <div\n      data-slot=\"conv-thread\"\n      data-status={status}\n      data-open={open ? \"true\" : undefined}\n      className={cn(\"border-border border-b last:border-b-0\", THREAD_ROW_ACCENT[status])}\n    >\n      <button\n        type=\"button\"\n        onClick={onToggleOpen}\n        aria-expanded={open}\n        className=\"flex w-full items-center gap-2.5 px-3 py-2.5 text-left hover:bg-muted/30\"\n      >\n        <span className={cn(\"size-2 shrink-0 rounded-full\", STATUS_DOT[status])} aria-hidden />\n        <span className=\"min-w-0 flex-1\">\n          <span className=\"flex items-center gap-2\">\n            <span className=\"truncate text-sm font-semibold\">{thread.subject}</span>\n            <span className={cn(\"shrink-0 rounded-md border px-1.5 py-px text-[10px] font-medium leading-4\", pill.cls)}>\n              {pill.label}\n            </span>\n          </span>\n          <span className=\"text-muted-foreground block truncate text-xs\">\n            <b className=\"text-foreground/80\">{displayParticipant(thread.contact).name}</b> · {who}: {lastSnippet}\n          </span>\n        </span>\n        <span className=\"text-muted-foreground/60 shrink-0 text-xs\">{thread.lastWhen}</span>\n        {open ? (\n          <ChevronUp size={15} className=\"text-muted-foreground shrink-0\" />\n        ) : (\n          <ChevronDown size={15} className=\"text-muted-foreground shrink-0\" />\n        )}\n      </button>\n\n      {open ? (\n        <div className=\"px-3 pb-3\">\n          <ThreadBody\n            thread={thread}\n            me={me}\n            tenantName={tenantName}\n            onSendReply={onSendReply}\n            onCreateGmailDraft={onCreateGmailDraft}\n            onPreviewReply={onPreviewReply}\n            onOpenInGmail={onOpenInGmail}\n            onApplyReplyTemplate={onApplyReplyTemplate}\n          />\n        </div>\n      ) : null}\n    </div>\n  )\n}\n\n/* ── The hub ─────────────────────────────────────────────────────────────── */\n\nfunction ConversationPanel({\n  threads,\n  me,\n  tenantName,\n  onSendReply,\n  onCreateGmailDraft,\n  onPreviewReply,\n  onOpenInGmail,\n  onApplyReplyTemplate,\n  defaultOpenThreadId,\n  className,\n}: ConversationPanelProps) {\n  const responded = threads.filter((t) => t.status === \"responded\" && t.canReply !== false).length\n  const draft = threads.filter((t) => effectiveStatus(t) === \"draft\").length\n  const awaiting = threads.filter((t) => effectiveStatus(t) === \"awaiting\").length\n  const anyPaused = threads.some((t) => t.paused)\n  const prioritizedThread =\n    threads.find((t) => t.status === \"responded\" && t.canReply !== false) ??\n    threads.find((t) => effectiveStatus(t) === \"draft\") ??\n    threads.find((t) => effectiveStatus(t) === \"awaiting\")\n  const hubGmailThread =\n    threads.find((t) => t.status === \"responded\" && t.canReply !== false && canOpenInGmail(t, onOpenInGmail)) ??\n    threads.find((t) => effectiveStatus(t) === \"draft\" && canOpenInGmail(t, onOpenInGmail)) ??\n    threads.find((t) => effectiveStatus(t) === \"awaiting\" && canOpenInGmail(t, onOpenInGmail)) ??\n    threads.find((t) => canOpenInGmail(t, onOpenInGmail))\n  const firstAwaiting = threads.find((t) => effectiveStatus(t) === \"awaiting\")\n\n  const [hubOpen, setHubOpen] = React.useState(true)\n  const [openId, setOpenId] = React.useState<string | null>(() => {\n    if (defaultOpenThreadId) return defaultOpenThreadId\n    return prioritizedThread ? prioritizedThread.threadId : null\n  })\n\n  if (!threads.length) return null\n\n  // Header badge state: a responded reply leads, then drafts to finish, then sent mail awaiting a reply.\n  const badge =\n    responded > 0\n      ? { label: \"Email response detected\", dot: \"bg-status-warning-fg\", ring: \"bg-status-warning-fg/30\" }\n      : draft > 0\n        ? { label: \"Draft ready\", dot: \"bg-status-pending-fg\", ring: \"bg-status-pending-fg/30\" }\n        : awaiting > 0\n          ? { label: \"Email sent · awaiting reply\", dot: \"bg-status-info-fg\", ring: \"bg-status-info-fg/30\" }\n          : { label: \"Conversations\", dot: \"bg-muted-foreground/50\", ring: \"bg-muted-foreground/20\" }\n\n  const headTitle =\n    responded > 0\n      ? `${responded} ${responded === 1 ? \"reply needs\" : \"replies need\"} your response`\n      : draft > 0\n        ? `Draft ready on ${draft} ${draft === 1 ? \"thread\" : \"threads\"}`\n        : awaiting > 0\n          ? awaiting === 1 && firstAwaiting\n            ? `Awaiting a response from ${firstName(displayParticipant(firstAwaiting.contact).name)}`\n            : `Awaiting responses on ${awaiting} threads`\n          : `${threads.length} email ${threads.length === 1 ? \"thread\" : \"threads\"}`\n\n  const panelState = responded > 0 ? \"responded\" : draft > 0 ? \"draft\" : awaiting > 0 ? \"awaiting\" : \"viewing\"\n\n  return (\n    <section\n      data-slot=\"conversation-panel\"\n      data-responded={responded > 0 ? \"true\" : undefined}\n      data-state={panelState}\n      className={cn(\n        \"bg-background overflow-hidden rounded-xl border\",\n        panelState === \"responded\"\n          ? \"border-status-warning-border\"\n          : panelState === \"awaiting\"\n            ? \"border-status-info-border\"\n            : \"border-border\",\n        className,\n      )}\n    >\n      <div\n        data-slot=\"conversation-panel-header\"\n        className={cn(\n          \"flex w-full items-center gap-2 px-3 py-2.5\",\n          panelState === \"responded\"\n            ? \"bg-status-warning-bg/45\"\n            : panelState === \"awaiting\"\n              ? \"bg-status-info-bg/55\"\n              : \"bg-background\",\n        )}\n      >\n        <button\n          type=\"button\"\n          onClick={() => setHubOpen((v) => !v)}\n          aria-expanded={hubOpen}\n          className=\"flex min-w-0 flex-1 items-center gap-3 text-left\"\n        >\n        <span\n          data-slot=\"conversation-badge\"\n          className={cn(\n            \"inline-flex items-center gap-1.5 rounded-full px-2 py-0.5 text-[11px] font-semibold\",\n            responded > 0\n              ? \"bg-status-warning-bg text-status-warning-fg\"\n              : draft > 0\n                ? \"bg-status-pending-bg text-status-pending-fg\"\n                : awaiting > 0\n                  ? \"bg-status-info-bg text-status-info-fg\"\n                  : \"bg-muted text-muted-foreground\"\n          )}\n        >\n          <span className=\"relative inline-flex size-2\">\n            <span className={cn(\"absolute inline-flex h-full w-full animate-ping rounded-full opacity-75\", badge.ring)} />\n            <span className={cn(\"relative inline-flex size-2 rounded-full\", badge.dot)} />\n          </span>\n          {badge.label}\n        </span>\n        <span className=\"min-w-0 flex-1\">\n          <span className=\"block truncate text-sm font-semibold leading-tight\">{headTitle}</span>\n          <span className=\"text-muted-foreground mt-0.5 block truncate text-xs\">\n            {threads.length} {threads.length === 1 ? \"thread\" : \"threads\"} on this action\n            {anyPaused ? <> · <b>playbook stopped</b></> : null}\n          </span>\n        </span>\n          {hubOpen ? (\n            <ChevronUp size={16} className=\"text-muted-foreground shrink-0\" />\n          ) : (\n            <ChevronDown size={16} className=\"text-muted-foreground shrink-0\" />\n          )}\n        </button>\n        {hubGmailThread ? (\n          <div className=\"shrink-0\" onClick={(event) => event.stopPropagation()}>\n            <OpenInGmailButton thread={hubGmailThread} onOpenInGmail={onOpenInGmail} />\n          </div>\n        ) : null}\n      </div>\n\n      {hubOpen ? (\n        <div className=\"border-border border-t\">\n          {threads.map((t) => (\n            <ThreadRow\n              key={t.threadId}\n              thread={t}\n              open={openId === t.threadId}\n              onToggleOpen={() => setOpenId((cur) => (cur === t.threadId ? null : t.threadId))}\n              me={me}\n              tenantName={tenantName}\n              onSendReply={onSendReply}\n              onCreateGmailDraft={onCreateGmailDraft}\n              onPreviewReply={onPreviewReply}\n              onOpenInGmail={onOpenInGmail}\n              onApplyReplyTemplate={onApplyReplyTemplate}\n            />\n          ))}\n        </div>\n      ) : null}\n    </section>\n  )\n}\n\nexport { ConversationPanel 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package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@handled-ai/design-system",
-  "version": "0.20.26",
+  "version": "0.20.27",
   "description": "Handled UI component library (shadcn-style, New York)",
   "type": "module",
   "packageManager": "pnpm@9.12.0",

package/src/components/__tests__/conversation-panel.test.tsx

@@ -113,6 +113,71 @@ describe("ConversationPanel", () => {
         templateId: "tmpl-pricing",
       });
     });
+
+    it("labels the picker trigger 'Templates'", () => {
+      const { container } = render(
+        <ConversationPanel
+          me={me}
+          threads={[
+            thread({
+              replyTemplates: [
+                { id: "t", name: "A template", body: "Hi Priya, here you go.", tags: ["Follow up"] },
+              ],
+            }),
+          ]}
+        />,
+      );
+      openReply(container);
+      expect(
+        container.querySelector('[data-slot="conv-reply-template-trigger"]')!.textContent,
+      ).toContain("Templates");
+    });
+
+    it("blocks send while a {{personalize}} placeholder remains, then re-enables once filled", async () => {
+      const { container } = render(
+        <ConversationPanel
+          me={me}
+          threads={[
+            thread({
+              replyTemplates: [
+                {
+                  id: "tmpl-personalize",
+                  name: "Personalize me",
+                  body: "Hi Priya, {{personalize}}",
+                  tags: ["Follow up"],
+                },
+              ],
+            }),
+          ]}
+        />,
+      );
+
+      const textarea = openReply(container);
+      fireEvent.pointerDown(
+        container.querySelector('[data-slot="conv-reply-template-trigger"]')!,
+        { button: 0, ctrlKey: false },
+      );
+      expect(await screen.findByRole("menu")).toBeDefined();
+      fireEvent.click(screen.getByText("Personalize me"));
+
+      await waitFor(() => expect(textarea.value).toContain("{{personalize}}"));
+
+      // The manual-fill alert shows and Send/Preview are blocked.
+      expect(container.querySelector('[data-slot="conv-reply-manual-fill"]')).not.toBeNull();
+      const sendButton = screen.getByRole("button", { name: "Send" }) as HTMLButtonElement;
+      expect(sendButton.disabled).toBe(true);
+
+      // Replace the placeholder: the alert clears and Send re-enables.
+      fireEvent.change(textarea, {
+        target: { value: "Hi Priya, here is your tailored Q2 update." },
+      });
+      await waitFor(() =>
+        expect(container.querySelector('[data-slot="conv-reply-manual-fill"]')).toBeNull(),
+      );
+      expect((screen.getByRole("button", { name: "Send" }) as HTMLButtonElement).disabled).toBe(
+        false,
+      );
+    });
   });
 
   it("shows the amber response-detected treatment when a thread has responded", () => {

package/src/components/conversation-panel.tsx

@@ -126,7 +126,7 @@ export interface ConvMessage {
 export type ConvStatus = "responded" | "awaiting" | "viewing" | "draft"
 
 /**
- * A reply template offered in the in-composer "Apply template" picker (WIT-970).
+ * A follow-up template offered in the in-composer "Templates" picker (WIT-970).
  * Presentational: the consumer fills variables for THIS thread's recipient
  * before passing it in, so `body` is composer-ready text. `tags` (e.g. "Reply")
  * are shown as chips so reps can recognize the right template at a glance.
@@ -166,7 +166,7 @@ export interface ConversationThread {
   /** Signature text appended to replies (plain text). */
   signature?: string
   /**
-   * Reply templates offered in the composer's "Apply template" picker, already
+   * Follow-up templates offered in the composer's "Templates" picker, already
    * personalized for this thread's recipient (WIT-970). Omit/empty hides the
    * picker.
    */
@@ -561,6 +561,14 @@ type PreviewState = {
 
 const IDLE_PREVIEW: PreviewState = { loading: false, html: null, confirmationToken: null, error: null, local: false }
 
+/**
+ * Matches an author-declared manual-fill placeholder ({{personalize}},
+ * {{personalization_recent_news}}, …). These have no resolver and must be
+ * replaced by the rep before sending; the composer blocks send while any remain.
+ * Non-global so repeated `.test()` calls during render are stateless.
+ */
+const MANUAL_FILL_TOKEN_RE = /\{\{\s*personaliz(?:e|ation)(?:_[a-z0-9]+)*\s*\}\}/i
+
 function ReplyComposer({
   thread,
   me,
@@ -588,6 +596,10 @@ function ReplyComposer({
   const [appliedTemplate, setAppliedTemplate] = React.useState<string | null>(null)
   const [sig, setSig] = React.useState(true)
   const replyTemplates = thread.replyTemplates ?? []
+  // Manual-fill placeholders ({{personalize…}}) are author-required: the rep
+  // must replace them before sending. While any remain in the body we block
+  // send/preview so the personalization is never sent as a literal token.
+  const hasManualFillToken = MANUAL_FILL_TOKEN_RE.test(body)
 
   const applyTemplate = (template: ConversationReplyTemplate) => {
     setBody(template.body)
@@ -719,7 +731,7 @@ function ReplyComposer({
         onKeyDown={(e) => {
           if ((e.metaKey || e.ctrlKey) && e.key === "Enter") {
             e.preventDefault()
-            void openPreview()
+            if (!hasManualFillToken) void openPreview()
           }
         }}
       />
@@ -736,11 +748,11 @@ function ReplyComposer({
           <DropdownMenu>
             <DropdownMenuTrigger asChild>
               <Button type="button" variant="outline" size="sm" disabled={sending} data-slot="conv-reply-template-trigger">
-                <FileText size={14} /> Apply template
+                <FileText size={14} /> Templates
               </Button>
             </DropdownMenuTrigger>
             <DropdownMenuContent align="start" className="max-w-xs">
-              <DropdownMenuLabel>Reply templates</DropdownMenuLabel>
+              <DropdownMenuLabel>Templates</DropdownMenuLabel>
               <DropdownMenuSeparator />
               {replyTemplates.map((template) => (
                 <DropdownMenuItem
@@ -773,16 +785,33 @@ function ReplyComposer({
         </div>
       ) : null}
 
+      {hasManualFillToken ? (
+        <p data-slot="conv-reply-manual-fill" role="alert" className="text-destructive mt-2 text-[12px]">
+          Fill in the personalize placeholder before sending. Replace each {"{{personalize}}"} with a real, account-specific line.
+        </p>
+      ) : null}
+
       <div className="mt-2 flex flex-wrap items-center gap-2">
         <RichTextToolbar />
         <label className="text-muted-foreground ml-auto inline-flex cursor-pointer items-center gap-1.5 text-[12px]">
           <Switch checked={sig} onCheckedChange={setSig} aria-label="Toggle signature" />
           Signature
         </label>
-        <Button type="button" variant="outline" size="sm" disabled={sending} onClick={() => void openPreview()}>
+        <Button
+          type="button"
+          variant="outline"
+          size="sm"
+          disabled={sending || hasManualFillToken}
+          onClick={() => void openPreview()}
+        >
           <Eye size={14} /> Preview
         </Button>
-        <Button type="button" size="sm" disabled={sending} onClick={() => void openPreview()}>
+        <Button
+          type="button"
+          size="sm"
+          disabled={sending || hasManualFillToken}
+          onClick={() => void openPreview()}
+        >
           <Send size={14} /> Send
         </Button>
       </div>
@@ -795,7 +824,7 @@ function ReplyComposer({
             </DialogTitle>
             <DialogDescription>
               {previewState.local
-                ? "Local draft preview only — the server prepares the exact message on send."
+                ? "Local draft preview only. The server prepares the exact message on send."
                 : <>Stays on the {subject.replace(/^Re:\s*/i, "")} thread. Gmail keeps it threaded.</>}
             </DialogDescription>
           </DialogHeader>
@@ -855,7 +884,7 @@ function ReplyComposer({
               <Button
                 type="button"
                 size="sm"
-                disabled={sending || previewState.loading}
+                disabled={sending || previewState.loading || hasManualFillToken}
                 onClick={handleSend}
               >
                 <Send size={14} /> {sending ? "Sending..." : "Send now"}