@hainiva/agent-sdk 0.0.0-stage → 0.3.0

package/dist/esm/agent.js

@@ -0,0 +1,317 @@
+/**
+ * HainivaAgent — one object for a staff member's app: sign-in with your
+ * backend's assertion, the REST API, the live event socket and the agent's
+ * calls, wired together.
+ *
+ *   const agent = new HainivaAgent({ baseUrl, tenantId, getAssertion, media: joinCallRoom });
+ *   agent.on("call.ringing", (r) => showRing(r));
+ *   await agent.connect();
+ *   await agent.calls.accept(callId);   // answers, then joins the room with `media`
+ *
+ * Transport-agnostic: LiveKit, the DOM and React Native come in through options
+ * (`media`, `WebSocket`, `store`), so the core runs in Node too.
+ */
+import { CallStore } from "./calls.js";
+import { TypedEmitter } from "./emitter.js";
+import { HainivaAgentError } from "./errors.js";
+import { agentSocketBindings, isEventFrame, isKnownEvent, toCallEvents } from "./events.js";
+import { safeLogger } from "./log.js";
+import { Redactor } from "./redact.js";
+import { AgentRestClient } from "./rest.js";
+import { SessionManager } from "./session.js";
+import { ReconnectingSocket } from "./ws.js";
+/**
+ * The staff member's app: session, REST, socket and calls.
+ */
+export class HainivaAgent {
+    constructor(o) {
+        this.o = o;
+        this.socket = null;
+        this.meDto = null;
+        this.media = new Map();
+        this.offs = [];
+        this.desk = {
+            /** A desk token for the embedded desk (`@hainiva/agent-sdk/embed` mountDesk / `<HainivaDesk/>` call this). */
+            session: () => this.guard(this.rest.deskSession()),
+        };
+        this.rings = {
+            /** Rings waiting for you now (also fed into the call state). */
+            pending: () => this.syncRings(),
+        };
+        this.calls = {
+            /**
+             * Answer: the server's answer race decides (409 = someone else was
+             * faster). With `media`, joins the room and returns the session.
+             */
+            accept: async (callId, ring) => {
+                const known = this.callStore.state.calls[callId];
+                if (!known || known.phase === "ended") {
+                    // Answered from a push (CallKit / the Android call notification) before
+                    // the socket told us about the ring: the state machine learns it now.
+                    this.callStore.dispatch({ type: "ring", call: {
+                            id: callId, direction: "inbound", path: "queue", from: ring?.from ?? "",
+                            ...(ring?.conversationId ? { conversationId: ring.conversationId } : {}), expiresAt: Date.now() + this.ringMs,
+                        } });
+                }
+                this.callStore.dispatch({ type: "accept", id: callId });
+                let accepted;
+                try {
+                    accepted = await this.guard(this.rest.acceptCall(callId));
+                }
+                catch (e) {
+                    const err = HainivaAgentError.from(e, "accept_failed", this.redactor);
+                    const reason = err.status === 409 ? "answered_elsewhere" : err.status === 404 || err.code === "call_ended" ? "gone" : "failed";
+                    this.callStore.dispatch({ type: "accept_failed", id: callId, reason, error: err.code });
+                    throw err;
+                }
+                if (!accepted.media || !this.o.media) {
+                    this.callStore.dispatch({ type: "connected", id: callId, answered: true });
+                    return { accepted, media: null };
+                }
+                const media = await this.joinMedia(callId, accepted.media);
+                return { accepted, media };
+            },
+            decline: async (callId) => {
+                this.callStore.dispatch({ type: "decline", id: callId });
+                return this.guard(this.rest.declineCall(callId));
+            },
+            /** Hang up here: media is left at once, then the server ends the call. */
+            end: async (callId) => {
+                this.callStore.dispatch({ type: "hang_up", id: callId });
+                return this.guard(this.rest.endCall(callId));
+            },
+            hold: async (callId, on) => {
+                const r = await this.guard(this.rest.holdCall(callId, on));
+                this.callStore.dispatch(on ? { type: "hold", id: callId } : { type: "resume", id: callId });
+                return r;
+            },
+            mute: async (callId, muted) => {
+                await this.media.get(callId)?.setMuted(muted);
+                this.callStore.dispatch({ type: "mute", id: callId, muted });
+            },
+            /** Warm or blind to a colleague, to a queue (always blind), or to a phone number. */
+            transfer: async (callId, target, mode = "warm") => {
+                this.callStore.dispatch({ type: "transfer_start", id: callId, mode, target });
+                try {
+                    return await this.guard(this.rest.transferCall(callId, target.kind === "agent" ? { agentId: target.agentId, mode } : target.kind === "queue" ? { queueId: target.queueId } : { number: target.number, mode }));
+                }
+                catch (e) {
+                    this.callStore.dispatch({ type: "transfer_cancelled", id: callId, notice: "transfer_failed" });
+                    throw e;
+                }
+            },
+            get: (callId) => this.guard(this.rest.getCall(callId)),
+        };
+        this.conversations = {
+            list: (q) => this.guard(this.rest.listConversations(q)),
+            get: (id) => this.guard(this.rest.getConversation(id)),
+            /** Take it yourself (no agentId) or, a supervisor, give it to a colleague. */
+            assign: (id, agentId) => this.guard(this.rest.assignConversation(id, agentId)),
+            release: (id, note) => this.guard(this.rest.releaseConversation(id, note)),
+            transfer: (id, to) => this.guard(this.rest.transferConversation(id, to)),
+            close: (id) => this.guard(this.rest.closeConversation(id)),
+        };
+        this.messages = {
+            list: (conversationId, q) => this.guard(this.rest.listMessages(conversationId, q)),
+            send: (conversationId, text) => this.guard(this.rest.sendMessage(conversationId, text)),
+            typing: (conversationId) => this.guard(this.rest.typing(conversationId)),
+        };
+        this.supervisor = {
+            liveCalls: () => this.guard(this.rest.liveCalls()),
+            agents: () => this.guard(this.rest.teamAgents()),
+            /** Listen in (monitor), coach the agent (whisper) or join the call (barge). Join `media` with your adapter. */
+            supervise: (callId, mode = "monitor") => this.guard(this.rest.supervise(callId, mode)),
+            setMode: (callId, mode, supervisorTrackSid) => this.guard(this.rest.setSuperviseMode(callId, mode, supervisorTrackSid)),
+        };
+        this.push = {
+            /** Register this device's FCM token (Android) or PushKit/APNs token (iPhone) for YOUR app's credentials. */
+            register: (sub) => this.guard(this.rest.registerPush(sub)),
+            unregister: (token) => this.guard(this.rest.unregisterPush(token)),
+        };
+        this.redactor = new Redactor();
+        this.log = safeLogger(o.log, this.redactor);
+        this.events = new TypedEmitter((e) => this.log("listener_error", e));
+        this.ringMs = o.ringTimeoutMs ?? 60000;
+        this.rest = new AgentRestClient({
+            baseUrl: o.baseUrl, tenantId: o.tenantId, redactor: this.redactor,
+            ...(o.fetch ? { fetch: o.fetch } : {}), ...(o.timeoutMs ? { timeoutMs: o.timeoutMs } : {}),
+            ...(o.device ? { device: o.device } : {}), ...(o.log ? { log: o.log } : {}),
+            ...(o.allowInsecureLocalhost ? { allowInsecureLocalhost: true } : {}),
+        });
+        this.session = new SessionManager({
+            getAssertion: o.getAssertion, transport: this.rest.sessions, redactor: this.redactor,
+            ...(o.store ? { store: o.store } : {}), ...(o.log ? { log: o.log } : {}),
+        });
+        this.rest.useTokens(this.session);
+        this.callStore = new CallStore();
+        this.callStore.events.on("change", (s) => this.events.emit("calls", s));
+        this.callStore.events.on("effect", (e) => this.onEffect(e));
+    }
+    /** The signed-in member (after connect()). */
+    get me() { return this.meDto; }
+    /** The calls now (the state machine): ringing, connecting, active, held, ended. */
+    get callsState() { return this.callStore.state; }
+    get connection() { return this.socket?.state ?? "idle"; }
+    on(event, fn) {
+        return this.events.on(event, fn);
+    }
+    /** Sign in (or restore the stored session), load who you are and the rings waiting, open the event socket. */
+    async connect() {
+        await this.session.signIn();
+        this.meDto = await this.guard(this.rest.me());
+        if (!this.socket)
+            this.openSocket();
+        this.socket.connect();
+        await this.syncRings().catch((e) => this.log("pending_rings_failed", e));
+        return this.meDto;
+    }
+    /**
+     * Close the socket and leave every call's media. `signOut: true` also ends
+     * the session on the server (and removes it from the store) — do that when
+     * the staff member signs out; unregister this device's push first.
+     */
+    async disconnect(opts = {}) {
+        this.socket?.disconnect();
+        this.socket = null;
+        for (const off of this.offs.splice(0))
+            off();
+        await Promise.all([...this.media.values()].map((m) => m.leave().catch(() => undefined)));
+        this.media.clear();
+        if (opts.signOut)
+            await this.session.signOut();
+    }
+    setStatus(status, o) { return this.guard(this.rest.setStatus(status, o)); }
+    /** Join (or re-join) a call's media room. Without credentials, a fresh LiveKit token is minted. */
+    async joinMedia(callId, creds) {
+        if (!this.o.media)
+            throw new HainivaAgentError(0, "no_media_adapter", { hint: "pass options.media = joinCallRoom from @hainiva/agent-sdk/web or /react-native" });
+        const c = creds ?? await this.guard(this.rest.mediaToken(callId));
+        this.redactor.add(c.token);
+        const previous = this.media.get(callId);
+        if (previous)
+            await previous.leave().catch(() => undefined);
+        let m;
+        try {
+            m = await this.o.media({ url: c.livekitUrl, token: c.token });
+        }
+        catch (e) {
+            this.callStore.dispatch({ type: "accept_failed", id: callId, reason: "failed", error: "media_connect_failed" });
+            throw HainivaAgentError.from(e, "media_connect_failed", this.redactor);
+        }
+        this.media.set(callId, m);
+        m.onDisconnected(() => {
+            if (this.media.get(callId) !== m)
+                return;
+            this.media.delete(callId);
+            this.callStore.dispatch({ type: "remote_end", id: callId });
+        });
+        // Media that comes up after the caller hung up is left at once (the machine's media.leave effect).
+        this.callStore.dispatch({ type: "connected", id: callId, answered: true });
+        return m;
+    }
+    /** After a call: a disposition code from dispositions() and notes. */
+    wrapUp(callId, w = {}) { return this.guard(this.rest.wrapUp(callId, w)); }
+    dispositions(channel) { return this.guard(this.rest.dispositions(channel)); }
+    // ── Internals ───────────────────────────────────────────────────────────────
+    /** A REST call; a final 401 session_revoked tells the app and forgets the session. */
+    async guard(p) {
+        try {
+            return await p;
+        }
+        catch (e) {
+            if (e instanceof HainivaAgentError && e.status === 401 && e.code === "session_revoked")
+                await this.onRevoked("session_revoked");
+            throw e;
+        }
+    }
+    async onRevoked(reason) {
+        this.socket?.disconnect();
+        this.socket = null;
+        await this.session.clear();
+        this.events.emit("revoked", { reason });
+    }
+    openSocket() {
+        let sock;
+        sock = new ReconnectingSocket({
+            url: this.rest.wsUrl,
+            getToken: () => this.session.accessToken(),
+            onTokenRejected: () => this.session.invalidate(),
+            redactor: this.redactor,
+            ...(this.o.WebSocket ? { WebSocket: this.o.WebSocket } : {}),
+            ...(this.o.log ? { log: this.o.log } : {}),
+            ...(this.o.allowInsecureLocalhost ? { allowInsecureLocalhost: true } : {}),
+            ...agentSocketBindings(() => sock.lastSeq),
+        });
+        this.socket = sock;
+        this.offs.push(sock.events.on("state", (s) => this.events.emit("connection", s)), sock.events.on("error", (e) => this.events.emit("error", e)), sock.events.on("revoked", () => { void this.onRevoked("socket_revoked"); }), sock.events.on("ready", (f) => {
+            const seq = f.type === "ready" && typeof f.seq === "number" ? f.seq : 0;
+            // A first connect starts at the server's newest event: old rings are not replayed.
+            if (sock.lastSeq === 0 && seq > 0)
+                sock.setLastSeq(seq);
+            this.events.emit("ready", { seq });
+        }), sock.events.on("frame", (f) => this.onFrame(sock, f)), this.session.events.on("token", (t) => { sock.updateToken(t); }));
+    }
+    onFrame(sock, f) {
+        switch (f.type) {
+            case "event": {
+                if (!isEventFrame(f))
+                    return;
+                for (const ev of toCallEvents(f, this.callStore.state, Date.now(), this.ringMs))
+                    this.callStore.dispatch(ev);
+                if (isKnownEvent(f.event))
+                    this.events.emit(f.event, f.data);
+                else
+                    this.events.emit("event.unknown", f);
+                return;
+            }
+            case "resync_required": {
+                const from = typeof f.fromSeq === "number" && f.fromSeq >= 0 ? f.fromSeq : 0;
+                sock.setLastSeq(from);
+                void this.syncRings().catch((e) => this.log("pending_rings_failed", e));
+                this.events.emit("resync", { fromSeq: from });
+                return;
+            }
+            case "session.expiring":
+                this.events.emit("session.expiring", { expiresAt: String(f.expiresAt ?? "") });
+                // The server's clock decides: refresh now even if ours thinks there is time.
+                // Refreshing emits "token", which hands the new token to this socket (token.refresh).
+                this.session.invalidate(this.session.current?.accessToken);
+                void this.session.accessToken().catch((e) => this.log("refresh_failed", e));
+                return;
+            case "ack":
+                if (!f.ok)
+                    this.log("socket_ack_refused", { error: f.error });
+                return;
+            default:
+                return;
+        }
+    }
+    /** Rings waiting on the server → the call state (a cold start, a missed push, a resync). */
+    async syncRings() {
+        const rings = await this.guard(this.rest.pendingRings());
+        const now = Date.now();
+        for (const r of rings) {
+            if (!r || typeof r.callId !== "string")
+                continue;
+            this.callStore.dispatch({
+                type: "ring",
+                call: {
+                    id: r.callId, conversationId: r.conversationId, direction: "inbound",
+                    path: r.path === "direct" ? "direct" : "queue",
+                    from: r.contactName ?? r.callerNumber ?? "", expiresAt: now + this.ringMs,
+                },
+            });
+        }
+        return rings;
+    }
+    onEffect(e) {
+        if (e.type === "media.leave") {
+            const m = this.media.get(e.id);
+            this.media.delete(e.id);
+            if (m)
+                void m.leave().catch(() => undefined);
+        }
+        this.events.emit("callEffect", e);
+    }
+}
+//# sourceMappingURL=agent.js.map

package/dist/esm/agent.js.map

@@ -0,0 +1 @@
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package/dist/esm/calls.d.ts

@@ -0,0 +1,233 @@
+import { TypedEmitter } from "./emitter.js";
+/**
+ * The agent's calls as a pure state machine — ported from the HAINIVA Agent app
+ * (apps/agent-mobile/src/calls.ts), without React Native, LiveKit or HTTP: the
+ * host feeds it events (a ring push, the user's answer, "media connected", the
+ * server's cancel…) and acts on the effects it returns (stop the native ring,
+ * leave the room). Same rules as the app:
+ *
+ *  - one call at a time: a ring while on a call is turned away ("busy"), and
+ *    answering one ring turns away the others;
+ *  - a ring ends at its expiresAt ("missed"), when declined, or when the server
+ *    cancels it (taken elsewhere, caller gone);
+ *  - while answering, "taken elsewhere" is ignored (the server's answer race
+ *    decides, via accept_failed) but the caller hanging up ends it, and media
+ *    that connects after that is left at once;
+ *  - hold, mute and warm/blind transfer as on the desk.
+ *
+ *   ringing ──accept──▶ connecting ──connected──▶ active ⇄ held
+ *      │                    │                       │  └─transfer_start─▶ transferring
+ *      ├─decline/expire/    └─accept_failed/        │                       │
+ *      │ ring_cancelled       remote_end/hang_up    └─remote_end/hang_up    ├─transfer_completed
+ *      ▼                         ▼                         ▼                ▼
+ *    ended ◀──────────────────────────────────────────────────────────── ended
+ */
+export type CallDirection = "inbound" | "outbound";
+/** direct / queue: a ring; transfer: a colleague's transfer invite; out: placed here. */
+export type CallPath = "direct" | "queue" | "transfer" | "out";
+export interface CallInfo {
+    /** The interaction id (or a client id for an outgoing call until the server's arrives). */
+    id: string;
+    conversationId?: string;
+    direction: CallDirection;
+    path: CallPath;
+    /** Caller (inbound) or callee (outbound) as shown. */
+    from: string;
+    line?: string;
+    /** Epoch ms when an unanswered ring ends. */
+    expiresAt?: number;
+    /** A transfer invite: how the colleague is handing it over. */
+    transfer?: {
+        mode: "warm" | "blind";
+    };
+}
+export type CallPhase = "ringing" | "connecting" | "active" | "held" | "transferring" | "ended";
+export type EndReason = "declined" | "missed" | "answered_elsewhere" | "remote_ended" | "hung_up" | "transferred" | "busy" | "failed" | "cancelled";
+export type TransferTarget = {
+    kind: "agent";
+    agentId: string;
+    name: string;
+} | {
+    kind: "queue";
+    queueId: string;
+    name: string;
+} | {
+    kind: "external";
+    number: string;
+};
+export interface TransferState {
+    mode: "warm" | "blind";
+    target: TransferTarget;
+    /** Warm: the colleague / number is in the call. */
+    joined: boolean;
+    startedAt: number;
+    /** Where a cancelled transfer returns to. */
+    resumeTo: "active" | "held";
+}
+export interface Call {
+    readonly info: CallInfo;
+    readonly phase: CallPhase;
+    readonly muted: boolean;
+    /** When talking started; null while an outgoing call still rings at the far end. */
+    readonly since: number | null;
+    readonly ringingSince: number | null;
+    readonly transfer: TransferState | null;
+    /** A short note for the UI (e.g. "colleague left"). */
+    readonly notice: string | null;
+    readonly endReason: EndReason | null;
+    readonly endedAt: number | null;
+    readonly error: string | null;
+}
+export interface CallsState {
+    readonly calls: Readonly<Record<string, Call>>;
+    /** The call that holds the line (connecting, active, held, transferring), if any. */
+    readonly activeId: string | null;
+}
+export declare const initialCallsState: CallsState;
+export type CallEvent = {
+    type: "ring";
+    call: CallInfo;
+    at: number;
+} | {
+    type: "dial";
+    call: CallInfo;
+    at: number;
+} | {
+    type: "accept";
+    id: string;
+    at: number;
+} | {
+    type: "decline";
+    id: string;
+    at: number;
+} | {
+    type: "expire";
+    id: string;
+    at: number;
+} | {
+    type: "ring_cancelled";
+    id: string;
+    reason: "answered_elsewhere" | "remote_ended" | "cancelled";
+    at: number;
+} | {
+    type: "accept_failed";
+    id: string;
+    reason: "answered_elsewhere" | "gone" | "failed";
+    error?: string;
+    at: number;
+} | {
+    type: "connected";
+    id: string;
+    answered: boolean;
+    at: number;
+} | {
+    type: "answered";
+    id: string;
+    at: number;
+} | {
+    type: "mute";
+    id: string;
+    muted: boolean;
+} | {
+    type: "hold";
+    id: string;
+} | {
+    type: "resume";
+    id: string;
+} | {
+    type: "transfer_start";
+    id: string;
+    mode: "warm" | "blind";
+    target: TransferTarget;
+    at: number;
+} | {
+    type: "transfer_joined";
+    id: string;
+} | {
+    type: "transfer_cancelled";
+    id: string;
+    notice?: string;
+} | {
+    type: "transfer_completed";
+    id: string;
+    at: number;
+} | {
+    type: "remote_end";
+    id: string;
+    at: number;
+} | {
+    type: "hang_up";
+    id: string;
+    at: number;
+} | {
+    type: "rekey";
+    id: string;
+    newId: string;
+    conversationId?: string;
+} | {
+    type: "dismiss";
+    id: string;
+};
+/** What the host must do after a transition. */
+export type CallEffect = {
+    type: "ring.show";
+    call: CallInfo;
+}
+/** Stop this device ringing for the call (native ring / CallKit). */
+ | {
+    type: "ring.cancel";
+    id: string;
+}
+/** Leave the call's media room (or never join it). */
+ | {
+    type: "media.leave";
+    id: string;
+} | {
+    type: "ended";
+    id: string;
+    reason: EndReason;
+};
+export interface Transition {
+    state: CallsState;
+    effects: CallEffect[];
+    /** False when the event did not apply (state is the same object). */
+    changed: boolean;
+}
+/** Apply one event. Pure: never mutates `state`. */
+export declare function transition(state: CallsState, ev: CallEvent): Transition;
+/** The call holding the line, if any. */
+export declare function activeCall(state: CallsState): Call | null;
+/** Calls ringing now, oldest first. */
+export declare function ringingCalls(state: CallsState): Call[];
+export interface CallStoreEvents {
+    change: CallsState;
+    effect: CallEffect;
+}
+export interface CallStoreOptions {
+    now?: () => number;
+    /** Remove ended calls this long after they end (0 = keep until dismissed). Default 0. */
+    forgetEndedAfterMs?: number;
+}
+/**
+ * The state machine with a clock: rings expire on their own, and listeners hear
+ * every change and effect. Still free of React Native, LiveKit and HTTP.
+ */
+export declare class CallStore {
+    private readonly o;
+    readonly events: TypedEmitter<CallStoreEvents>;
+    private st;
+    private readonly timers;
+    private readonly now;
+    constructor(o?: CallStoreOptions);
+    get state(): CallsState;
+    /** Apply an event. `at` is filled from the clock when omitted. */
+    dispatch(ev: DistributiveOmit<CallEvent, "at"> & {
+        at?: number;
+    }): Transition;
+    /** Stop every timer (e.g. on sign-out). */
+    dispose(): void;
+    private syncTimers;
+}
+type DistributiveOmit<T, K extends PropertyKey> = T extends unknown ? Omit<T, K> : never;
+export {};
+//# sourceMappingURL=calls.d.ts.map

package/dist/esm/calls.d.ts.map

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