@gravity-rail/sdk 0.10.1 → 0.12.0

package/dist/internal.js

@@ -25,6 +25,7 @@ import {
   CHAT_TYPES,
   CalendarsApi,
   CallsApi,
+  CapabilityClass,
   ChatsApi,
   ConfluenceApi,
   ConnectionSyncApi,
@@ -37,6 +38,7 @@ import {
   DEFAULT_THINKING_SPEECH_PHRASES,
   DEFAULT_VOICE_INFERENCE_MODEL,
   DataTypesApi,
+  DeclaredDataUse,
   DiscordBotsApi,
   DriverMode,
   EmailDnsRecordType,
@@ -95,6 +97,7 @@ import {
   PERMISSION_VERIFY,
   PIDS_DISPOSITIONS,
   PIDS_SOURCES,
+  POSITIVE_RATING_THRESHOLD,
   PersonasApi,
   PhoneNumbersApi,
   ProductType,
@@ -144,6 +147,7 @@ import {
   ToolkitState,
   ToolkitsApi,
   VoiceApi,
+  WIDGET_SLUGS,
   WorkflowAccessWarningResourceType,
   WorkflowNotesApi,
   WorkflowsApi,
@@ -163,6 +167,7 @@ import {
   bindChatsMethods,
   bindCommunicationsMethods,
   bindCustomersMethods,
+  bindDashboardsMethods,
   bindDataTypesMethods,
   bindEventsMethods,
   bindExperimentsMethods,
@@ -170,6 +175,7 @@ import {
   bindIntegrationsMethods,
   bindJourneysMethods,
   bindMembersMethods,
+  bindMotdMethods,
   bindOperatorMethods,
   bindOrgMethods,
   bindPersonasMethods,
@@ -202,19 +208,21 @@ import {
   getFeaturesByVisibility,
   getMissingDependencies,
   getResourceMetadata,
+  getRevisionState,
   getScopeFromProductType,
   getTTSProvider,
   getVoiceModelId,
   initializeFeatures,
   isChatType,
   isFeatureAvailable,
+  isPositiveRating,
   isRegistryInitialized,
   isSMSDeliveryFailureStatus,
   parseExperimentStatCount,
   requiresAssistantParticipant,
   usesBuiltinAssistant,
   validateFeatureDependencies
-} from "./chunk-2BJG4GYM.js";
+} from "./chunk-LODUVCW6.js";
 import {
   AttendeeResponseStatus,
   AttendeeStatus,
@@ -229,7 +237,7 @@ import {
   DataSensitivity,
   DataTypeRecordScope,
   IndexStatus
-} from "./chunk-TJT7A4CO.js";
+} from "./chunk-V7ZKEH4V.js";
 import {
   ApiError,
   BaseApiClient,
@@ -251,7 +259,10 @@ var CustomerActivityClassifierLabel = {
   escalation_failure: "escalation_failure",
   repeated_tool_failure: "repeated_tool_failure",
   transcription_quality: "transcription_quality",
-  repetitive_loop: "repetitive_loop"
+  repetitive_loop: "repetitive_loop",
+  manager_no_response: "manager_no_response",
+  docs_or_skill_gap: "docs_or_skill_gap",
+  discovery_thrash: "discovery_thrash"
 };
 var CustomerActivityEventSource = {
   system: "system",
@@ -279,6 +290,53 @@ var CustomerActivitySeverity = {
   high: "high",
   critical: "critical"
 };
+
+// src/types/generated/phi_posture.ts
+var PhiPolicyReason = {
+  initial_classification: "initial_classification",
+  customer_confirmation: "customer_confirmation",
+  agreement_verified: "agreement_verified",
+  scope_change: "scope_change",
+  periodic_review: "periodic_review",
+  correction: "correction",
+  incident_response: "incident_response"
+};
+var PhiPolicySource = {
+  customer_attestation: "customer_attestation",
+  contract_review: "contract_review",
+  staff_review: "staff_review",
+  legacy_inventory: "legacy_inventory"
+};
+var PhiPostureTransitionResponseTargetType = {
+  organization: "organization",
+  workspace: "workspace"
+};
+
+// src/types/generated/workspace.ts
+var PhiDataPolicy = {
+  unclassified: "unclassified",
+  phi_prohibited: "phi_prohibited",
+  phi_permitted: "phi_permitted"
+};
+var PhiPostureDecision = {
+  allow_non_phi: "allow_non_phi",
+  warn_non_phi: "warn_non_phi",
+  review_required: "review_required",
+  authorization_required: "authorization_required",
+  conflict: "conflict"
+};
+var PhiPostureReasonCode = {
+  org_unclassified: "org_unclassified",
+  workspace_unclassified: "workspace_unclassified",
+  non_phi_policy_aligned: "non_phi_policy_aligned",
+  phi_expected_workspace_prohibited: "phi_expected_workspace_prohibited",
+  phi_authorization_not_evaluated: "phi_authorization_not_evaluated",
+  non_phi_org_workspace_permitted: "non_phi_org_workspace_permitted",
+  phi_permitted_org_not_expected: "phi_permitted_org_not_expected",
+  organization_review_expired: "organization_review_expired",
+  workspace_review_expired: "workspace_review_expired",
+  invalid_state: "invalid_state"
+};
 export {
   AIModelsApi,
   AbilitiesApi,
@@ -315,6 +373,7 @@ export {
   CalendarSource,
   CalendarsApi,
   CallsApi,
+  CapabilityClass,
   ChatsApi,
   ConfluenceApi,
   ConnectionSyncApi,
@@ -338,6 +397,7 @@ export {
   DataSensitivity,
   DataTypeRecordScope,
   DataTypesApi,
+  DeclaredDataUse,
   DiscordBotsApi,
   DriverMode,
   EmailDnsRecordType,
@@ -398,7 +458,14 @@ export {
   PERMISSION_VERIFY,
   PIDS_DISPOSITIONS,
   PIDS_SOURCES,
+  POSITIVE_RATING_THRESHOLD,
   PersonasApi,
+  PhiDataPolicy,
+  PhiPolicyReason,
+  PhiPolicySource,
+  PhiPostureDecision,
+  PhiPostureReasonCode,
+  PhiPostureTransitionResponseTargetType,
   PhoneNumbersApi,
   ProductType,
   PromptsApi,
@@ -447,6 +514,7 @@ export {
   ToolkitState,
   ToolkitsApi,
   VoiceApi,
+  WIDGET_SLUGS,
   WorkflowAccessWarningResourceType,
   WorkflowNotesApi,
   WorkflowAccessWarningResourceType as WorkflowResourceType,
@@ -467,6 +535,7 @@ export {
   bindChatsMethods,
   bindCommunicationsMethods,
   bindCustomersMethods,
+  bindDashboardsMethods,
   bindDataTypesMethods,
   bindEventsMethods,
   bindExperimentsMethods,
@@ -474,6 +543,7 @@ export {
   bindIntegrationsMethods,
   bindJourneysMethods,
   bindMembersMethods,
+  bindMotdMethods,
   bindOperatorMethods,
   bindOrgMethods,
   bindPersonasMethods,
@@ -507,12 +577,14 @@ export {
   getFeaturesByVisibility,
   getMissingDependencies,
   getResourceMetadata,
+  getRevisionState,
   getScopeFromProductType,
   getTTSProvider,
   getVoiceModelId,
   initializeFeatures,
   isChatType,
   isFeatureAvailable,
+  isPositiveRating,
   isRegistryInitialized,
   isSMSDeliveryFailureStatus,
   parseExperimentStatCount,

package/dist/internal.js.map

@@ -1 +1 @@
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Do not edit manually.\n * Group: customer_activity\n */\n\n\nexport interface CustomerActivityClassifierDefinitionResponse {\n  detectorName: CustomerActivityClassifierDetectorName;\n  subjectType: string;\n  labels: CustomerActivityClassifierLabel[];\n}\n\nexport type CustomerActivityClassifierDetectorName = typeof CustomerActivityClassifierDetectorName[keyof typeof CustomerActivityClassifierDetectorName];\n\n\nexport const CustomerActivityClassifierDetectorName = {\n  assignment_chat_classifier: 'assignment_chat_classifier',\n  manager_chat_classifier: 'manager_chat_classifier',\n  concierge_chat_classifier: 'concierge_chat_classifier',\n  chat_review: 'chat_review',\n} as const;\n\nexport type CustomerActivityClassifierLabel = typeof CustomerActivityClassifierLabel[keyof typeof CustomerActivityClassifierLabel];\n\n\nexport const CustomerActivityClassifierLabel = {\n  user_distress: 'user_distress',\n  user_confusion: 'user_confusion',\n  health_topic_mentioned: 'health_topic_mentioned',\n  health_advice_given: 'health_advice_given',\n  escalation_failure: 'escalation_failure',\n  repeated_tool_failure: 'repeated_tool_failure',\n  transcription_quality: 'transcription_quality',\n  repetitive_loop: 'repetitive_loop',\n} as const;\n\nexport interface CustomerActivityClassifiersResponse {\n  assignmentChatClassifier: CustomerActivityClassifierDefinitionResponse;\n  managerChatClassifier: CustomerActivityClassifierDefinitionResponse;\n  conciergeChatClassifier: CustomerActivityClassifierDefinitionResponse;\n}\n\nexport interface CustomerActivityEventListResponse {\n  items: CustomerActivityEventResponse[];\n  total: number;\n  page: number;\n  pageSize: number;\n  totalPages: number;\n}\n\n/**\n * Admin/operator view of one customer-activity event.\n *\n * The list response remains free of operator-authored text. The single-event\n * detail response may include ``reviewNote`` and ``classifierFeedback`` for the\n * internal review workflow.\n */\nexport interface CustomerActivityEventResponse {\n  id: number;\n  uuid: string;\n  accountId?: number | null;\n  accountName?: string | null;\n  organizationId?: number | null;\n  organizationName?: string | null;\n  workspaceId?: number | null;\n  workspaceName?: string | null;\n  subjectType: string;\n  subjectRef: string;\n  title?: string | null;\n  labels: string[];\n  severity: CustomerActivitySeverity;\n  confidence?: number | null;\n  score?: number | null;\n  source: CustomerActivityEventSource;\n  dedupeKey?: string | null;\n  detectorName?: CustomerActivityClassifierDetectorName | null;\n  detectorVersion?: string | null;\n  modelId?: string | null;\n  promptVersion?: string | null;\n  status: CustomerActivityEventStatus;\n  reviewOutcome?: CustomerActivityReviewOutcome | null;\n  reviewNote?: string | null;\n  classifierFeedback?: CustomerActivityEventResponseClassifierFeedback;\n  linkUrl?: string | null;\n  reviewedByAccountId?: number | null;\n  reviewedByName?: string | null;\n  reviewedAt?: string | null;\n  supportRequestId?: number | null;\n  resourceId?: number | null;\n  workspaceUuid?: string | null;\n  chatClassifierPrompt?: string | null;\n  subjectTitle?: string | null;\n  subjectSubtitle?: string | null;\n  createdAt: string;\n  updatedAt: string;\n}\n\nexport type CustomerActivityEventResponseClassifierFeedback = { [key: string]: unknown } | null;\n\nexport type CustomerActivityEventSource = typeof CustomerActivityEventSource[keyof typeof CustomerActivityEventSource];\n\n\nexport const CustomerActivityEventSource = {\n  system: 'system',\n  customer: 'customer',\n  classifier: 'classifier',\n  operator: 'operator',\n} as const;\n\nexport type CustomerActivityEventStatus = typeof CustomerActivityEventStatus[keyof typeof CustomerActivityEventStatus];\n\n\nexport const CustomerActivityEventStatus = {\n  new: 'new',\n  reviewed: 'reviewed',\n} as const;\n\nexport type CustomerActivityReviewOutcome = typeof CustomerActivityReviewOutcome[keyof typeof CustomerActivityReviewOutcome];\n\n\nexport const CustomerActivityReviewOutcome = {\n  no_action_needed: 'no_action_needed',\n  support_request_created: 'support_request_created',\n  bug_filed: 'bug_filed',\n  linked_existing_work: 'linked_existing_work',\n  classifier_feedback: 'classifier_feedback',\n  test_activity: 'test_activity',\n} as const;\n\nexport type CustomerActivitySeverity = typeof CustomerActivitySeverity[keyof typeof CustomerActivitySeverity];\n\n\nexport const CustomerActivitySeverity = {\n  none: 'none',\n  minimal: 'minimal',\n  low: 'low',\n  medium: 'medium',\n  high: 'high',\n  critical: 'critical',\n} as const;\n"],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAgBO,IAAM,yCAAyC;AAAA,EACpD,4BAA4B;AAAA,EAC5B,yBAAyB;AAAA,EACzB,2BAA2B;AAAA,EAC3B,aAAa;AACf;AAKO,IAAM,kCAAkC;AAAA,EAC7C,eAAe;AAAA,EACf,gBAAgB;AAAA,EAChB,wBAAwB;AAAA,EACxB,qBAAqB;AAAA,EACrB,oBAAoB;AAAA,EACpB,uBAAuB;AAAA,EACvB,uBAAuB;AAAA,EACvB,iBAAiB;AACnB;AAoEO,IAAM,8BAA8B;AAAA,EACzC,QAAQ;AAAA,EACR,UAAU;AAAA,EACV,YAAY;AAAA,EACZ,UAAU;AACZ;AAKO,IAAM,8BAA8B;AAAA,EACzC,KAAK;AAAA,EACL,UAAU;AACZ;AAKO,IAAM,gCAAgC;AAAA,EAC3C,kBAAkB;AAAA,EAClB,yBAAyB;AAAA,EACzB,WAAW;AAAA,EACX,sBAAsB;AAAA,EACtB,qBAAqB;AAAA,EACrB,eAAe;AACjB;AAKO,IAAM,2BAA2B;AAAA,EACtC,MAAM;AAAA,EACN,SAAS;AAAA,EACT,KAAK;AAAA,EACL,QAAQ;AAAA,EACR,MAAM;AAAA,EACN,UAAU;AACZ;","names":[]}
+{"version":3,"sources":["../src/types/generated/customer_activity.ts","../src/types/generated/phi_posture.ts","../src/types/generated/workspace.ts"],"sourcesContent":["/**\n * Generated by Orval, grouped by scripts/types-codegen/group_generated.ts\n * (group map from emit_openapi.py).  Do not edit manually.\n * Group: customer_activity\n */\n\n\nexport interface CustomerActivityClassifierDefinitionResponse {\n  detectorName: CustomerActivityClassifierDetectorName;\n  subjectType: string;\n  labels: CustomerActivityClassifierLabel[];\n}\n\nexport type CustomerActivityClassifierDetectorName = typeof CustomerActivityClassifierDetectorName[keyof typeof CustomerActivityClassifierDetectorName];\n\n\nexport const CustomerActivityClassifierDetectorName = {\n  assignment_chat_classifier: 'assignment_chat_classifier',\n  manager_chat_classifier: 'manager_chat_classifier',\n  concierge_chat_classifier: 'concierge_chat_classifier',\n  chat_review: 'chat_review',\n} as const;\n\nexport type CustomerActivityClassifierLabel = typeof CustomerActivityClassifierLabel[keyof typeof CustomerActivityClassifierLabel];\n\n\nexport const CustomerActivityClassifierLabel = {\n  user_distress: 'user_distress',\n  user_confusion: 'user_confusion',\n  health_topic_mentioned: 'health_topic_mentioned',\n  health_advice_given: 'health_advice_given',\n  escalation_failure: 'escalation_failure',\n  repeated_tool_failure: 'repeated_tool_failure',\n  transcription_quality: 'transcription_quality',\n  repetitive_loop: 'repetitive_loop',\n  manager_no_response: 'manager_no_response',\n  docs_or_skill_gap: 'docs_or_skill_gap',\n  discovery_thrash: 'discovery_thrash',\n} as const;\n\nexport interface CustomerActivityClassifiersResponse {\n  assignmentChatClassifier: CustomerActivityClassifierDefinitionResponse;\n  managerChatClassifier: CustomerActivityClassifierDefinitionResponse;\n  conciergeChatClassifier: CustomerActivityClassifierDefinitionResponse;\n}\n\nexport interface CustomerActivityEventListResponse {\n  items: CustomerActivityEventResponse[];\n  total: number;\n  page: number;\n  pageSize: number;\n  totalPages: number;\n}\n\n/**\n * Admin/operator view of one customer-activity event.\n *\n * The list response remains free of operator-authored text. The single-event\n * detail response may include ``reviewNote`` and ``classifierFeedback`` for the\n * internal review workflow.\n */\nexport interface CustomerActivityEventResponse {\n  id: number;\n  uuid: string;\n  accountId?: number | null;\n  accountName?: string | null;\n  organizationId?: number | null;\n  organizationName?: string | null;\n  workspaceId?: number | null;\n  workspaceName?: string | null;\n  subjectType: string;\n  subjectRef: string;\n  title?: string | null;\n  labels: string[];\n  severity: CustomerActivitySeverity;\n  confidence?: number | null;\n  score?: number | null;\n  source: CustomerActivityEventSource;\n  dedupeKey?: string | null;\n  detectorName?: CustomerActivityClassifierDetectorName | null;\n  detectorVersion?: string | null;\n  modelId?: string | null;\n  promptVersion?: string | null;\n  status: CustomerActivityEventStatus;\n  reviewOutcome?: CustomerActivityReviewOutcome | null;\n  reviewNote?: string | null;\n  classifierFeedback?: CustomerActivityEventResponseClassifierFeedback;\n  linkUrl?: string | null;\n  reviewedByAccountId?: number | null;\n  reviewedByName?: string | null;\n  reviewedAt?: string | null;\n  supportRequestId?: number | null;\n  resourceId?: number | null;\n  workspaceUuid?: string | null;\n  chatClassifierPrompt?: string | null;\n  subjectTitle?: string | null;\n  subjectSubtitle?: string | null;\n  createdAt: string;\n  updatedAt: string;\n}\n\nexport type CustomerActivityEventResponseClassifierFeedback = { [key: string]: unknown } | null;\n\nexport type CustomerActivityEventSource = typeof CustomerActivityEventSource[keyof typeof CustomerActivityEventSource];\n\n\nexport const CustomerActivityEventSource = {\n  system: 'system',\n  customer: 'customer',\n  classifier: 'classifier',\n  operator: 'operator',\n} as const;\n\nexport type CustomerActivityEventStatus = typeof CustomerActivityEventStatus[keyof typeof CustomerActivityEventStatus];\n\n\nexport const CustomerActivityEventStatus = {\n  new: 'new',\n  reviewed: 'reviewed',\n} as const;\n\nexport type CustomerActivityReviewOutcome = typeof CustomerActivityReviewOutcome[keyof typeof CustomerActivityReviewOutcome];\n\n\nexport const CustomerActivityReviewOutcome = {\n  no_action_needed: 'no_action_needed',\n  support_request_created: 'support_request_created',\n  bug_filed: 'bug_filed',\n  linked_existing_work: 'linked_existing_work',\n  classifier_feedback: 'classifier_feedback',\n  test_activity: 'test_activity',\n} as const;\n\nexport type CustomerActivitySeverity = typeof CustomerActivitySeverity[keyof typeof CustomerActivitySeverity];\n\n\nexport const CustomerActivitySeverity = {\n  none: 'none',\n  minimal: 'minimal',\n  low: 'low',\n  medium: 'medium',\n  high: 'high',\n  critical: 'critical',\n} as const;\n","/**\n * Generated by Orval, grouped by scripts/types-codegen/group_generated.ts\n * (group map from emit_openapi.py).  Do not edit manually.\n * Group: phi_posture\n */\n\nimport type { DeclaredDataUse } from './organization';\nimport type { PhiDataPolicy, PhiPostureDecision, PhiPostureReasonCode } from './workspace';\n\nexport type PhiPolicyReason = typeof PhiPolicyReason[keyof typeof PhiPolicyReason];\n\n\nexport const PhiPolicyReason = {\n  initial_classification: 'initial_classification',\n  customer_confirmation: 'customer_confirmation',\n  agreement_verified: 'agreement_verified',\n  scope_change: 'scope_change',\n  periodic_review: 'periodic_review',\n  correction: 'correction',\n  incident_response: 'incident_response',\n} as const;\n\nexport type PhiPolicySource = typeof PhiPolicySource[keyof typeof PhiPolicySource];\n\n\nexport const PhiPolicySource = {\n  customer_attestation: 'customer_attestation',\n  contract_review: 'contract_review',\n  staff_review: 'staff_review',\n  legacy_inventory: 'legacy_inventory',\n} as const;\n\nexport interface PhiPostureFinding {\n  reasonCode: PhiPostureReasonCode;\n  organizationId: number;\n  workspaceId?: number | null;\n  workspaceUuid?: string | null;\n  decision: PhiPostureDecision;\n}\n\nexport interface PhiPostureReportResponse {\n  generatedAt: string;\n  organizationCount: number;\n  workspaceCount: number;\n  findingCount: number;\n  offset: number;\n  limit: number;\n  nextOffset?: number | null;\n  findings: PhiPostureFinding[];\n  truncated: boolean;\n}\n\nexport interface PhiPostureTransitionResponse {\n  targetType: PhiPostureTransitionResponseTargetType;\n  organizationId: number;\n  workspaceId?: number | null;\n  workspaceUuid?: string | null;\n  declaredDataUse?: DeclaredDataUse | null;\n  phiDataPolicy?: PhiDataPolicy | null;\n  decision?: PhiPostureDecision | null;\n  reasonCode?: PhiPostureReasonCode | null;\n  policyVersion: string;\n  source: string;\n  reason: string;\n  reviewedAt: string;\n  reviewedByAccountId: number;\n  reviewDueAt: string;\n}\n\nexport type PhiPostureTransitionResponseTargetType = typeof PhiPostureTransitionResponseTargetType[keyof typeof PhiPostureTransitionResponseTargetType];\n\n\nexport const PhiPostureTransitionResponseTargetType = {\n  organization: 'organization',\n  workspace: 'workspace',\n} as const;\n\nexport interface UpdateOrganizationPhiPostureRequest {\n  /**\n     * @minLength 1\n     * @maxLength 64\n     */\n  policyVersion: string;\n  source: PhiPolicySource;\n  reason: PhiPolicyReason;\n  reviewDueAt: string;\n  declaredDataUse: DeclaredDataUse;\n}\n\nexport interface UpdateWorkspacePhiPolicyRequest {\n  /**\n     * @minLength 1\n     * @maxLength 64\n     */\n  policyVersion: string;\n  source: PhiPolicySource;\n  reason: PhiPolicyReason;\n  reviewDueAt: string;\n  phiDataPolicy: PhiDataPolicy;\n}\n","/**\n * Generated by Orval, grouped by scripts/types-codegen/group_generated.ts\n * (group map from emit_openapi.py).  Do not edit manually.\n * Group: workspace\n */\n\nimport type { Query } from './ir';\n\n/**\n * Admin request to create a user's membership in a workspace.\n */\nexport interface AdminCreateWorkspaceMemberRequest {\n  memberRoleId?: number | null;\n}\n\n/**\n * Request model for admin workspace operations.\n */\nexport interface AdminCreateWorkspaceRequest {\n  organizationId: number;\n  name?: string | null;\n  slug?: string | null;\n  signupCode?: string | null;\n  isPublic?: boolean | null;\n  allowSignup?: boolean | null;\n  resellerId?: number | null;\n  templateWorkspaceUuid?: string | null;\n  locale?: string | null;\n  features?: string[] | null;\n  chatClassifierPrompt?: string | null;\n  subscriptionProductId?: number | null;\n}\n\n/**\n * Admin request to map a site to a workspace.\n */\nexport interface AdminMapSiteRequest {\n  workspaceId?: number | null;\n  siteUuid: string;\n  name?: string | null;\n  siteSlug?: string | null;\n  externalDomain?: string | null;\n  ownerId?: number | null;\n  allowSignup?: boolean;\n}\n\n/**\n * Response model for site mappings.\n */\nexport interface AdminSiteMappingResponse {\n  id: number;\n  siteId: number;\n  siteUuid: string;\n  siteName: string;\n  siteSlug: string;\n  externalDomain?: string | null;\n  workspaceId: number;\n  workspaceUuid: string;\n  workspaceName: string;\n  workspaceSlug: string;\n  createdAt: string;\n  updatedAt: string;\n}\n\n/**\n * Admin request to update a user's membership in a workspace.\n */\nexport interface AdminUpdateWorkspaceMemberRequest {\n  tosAccepted?: boolean | null;\n  memberRoleId?: number | null;\n}\n\n/**\n * Request model for admin workspace operations.\n */\nexport interface AdminUpdateWorkspaceRequest {\n  organizationId?: number | null;\n  name?: string | null;\n  slug?: string | null;\n  signupCode?: string | null;\n  isPublic?: boolean | null;\n  allowSignup?: boolean | null;\n  resellerId?: number | null;\n  creatorId?: number | null;\n  features?: string[] | null;\n  featuresOverride?: AdminUpdateWorkspaceRequestFeaturesOverride;\n  themes?: string[] | null;\n  locale?: string | null;\n  timezone?: string | null;\n  chatClassifierPrompt?: string | null;\n}\n\nexport type AdminUpdateWorkspaceRequestFeaturesOverride = {[key: string]: boolean} | null;\n\nexport interface AdminWorkspaceResponse {\n  id: number;\n  uuid: string;\n  slug: string;\n  name: string;\n  organizationId: number;\n  organizationUuid?: string | null;\n  organizationName?: string | null;\n  organizationLogoUrl?: string | null;\n  signupCode?: string | null;\n  createdAt: string;\n  userRole: string | null;\n  isPublic?: boolean;\n  allowSignup?: boolean;\n  resellerId?: number | null;\n  themes?: string[];\n  features?: string[] | null;\n  featureStatus?: AdminWorkspaceResponseFeatureStatus;\n  signupRequestStatus?: string | null;\n  status?: number | null;\n  locale?: string | null;\n  timezone?: string | null;\n  pendingSetupSpecIds?: number[];\n  creatorId?: number | null;\n  creatorName?: string | null;\n  dbId?: number | null;\n  featuresOverride?: AdminWorkspaceResponseFeaturesOverride;\n  billingOwnerId?: number | null;\n  billingOwnerName?: string | null;\n  subscriptionProductId?: number | null;\n  subscriptionProductName?: string | null;\n  chatClassifierPrompt?: string | null;\n  phiDataPolicy?: PhiDataPolicy;\n  phiPostureDecision?: PhiPostureDecision;\n  phiPostureReasonCode?: PhiPostureReasonCode;\n  phiPolicyVersion?: string | null;\n  phiPolicySource?: string | null;\n  phiPolicyReason?: string | null;\n  phiPolicyReviewedAt?: string | null;\n  phiPolicyReviewedByAccountId?: number | null;\n  phiPolicyReviewDueAt?: string | null;\n}\n\nexport type AdminWorkspaceResponseFeatureStatus = {[key: string]: string} | null;\n\nexport type AdminWorkspaceResponseFeaturesOverride = {[key: string]: boolean} | null;\n\nexport interface BusinessHoursStatusResponse {\n  isBusinessHours: boolean;\n}\n\n/**\n * Typed body for the CLI-facing ``change-org`` / ``change-org/preview``\n * admin endpoints.\n *\n * Typing ``targetOrganizationId`` / ``newCreatorId`` as ``int`` makes FastAPI\n * return 422 on a non-numeric body field instead of letting a string value\n * reach the DB driver. Mirrors the superuser\n * ``WorkspaceMigrationRequest`` model used by the sibling\n * ``POST /admin/org-migration/workspace`` endpoint.\n */\nexport interface ChangeWorkspaceOrgRequest {\n  /**\n     * ID of the target organization\n     * @exclusiveMinimum 0\n     */\n  targetOrganizationId: number;\n  /**\n     * Account ID to set as the workspace creator (created or promoted to OWNER in the target org)\n     * @exclusiveMinimum 0\n     */\n  newCreatorId: number;\n}\n\nexport interface ClassifyPhoneResponse {\n  phoneType?: string | null;\n}\n\nexport interface CostInfo {\n  score: number;\n  budget: number;\n}\n\n/**\n * Request model for associating data records with assignments.\n */\nexport interface DataRecordAssociationRequest {\n  id: number;\n  accessMode?: number;\n}\n\nexport interface DeleteMembershipResponse {\n  message: string;\n}\n\nexport interface DeleteWorkspaceResponse {\n  status: string;\n}\n\nexport interface FirstRunState {\n  mode?: string;\n  statuses?: FirstRunStateStatuses;\n  collapsed?: boolean | null;\n}\n\nexport type FirstRunStateStatuses = {[key: string]: string} | null;\n\n/**\n * Create request for org-scoped workspace creation.\n *\n * Only allows fields appropriate for org admins.\n * Does NOT allow: resellerId, features, featuresOverride, isPublic, allowSignup.\n */\nexport interface OrgCreateWorkspaceRequest {\n  name: string;\n  slug?: string | null;\n  templateWorkspaceUuid?: string | null;\n  productId: number;\n  planPeriod?: string;\n}\n\n/**\n * Request to join a workspace as an org admin.\n */\nexport interface OrgJoinWorkspaceRequest {\n  memberRoleId: number;\n}\n\n/**\n * Response after joining a workspace.\n */\nexport interface OrgJoinWorkspaceResponse {\n  memberId: number;\n  memberRoleId: number;\n  message: string;\n}\n\n/**\n * Update request for org-scoped workspace updates.\n *\n * Only allows fields that org admins should be able to change.\n * Does NOT allow: features, featuresOverride, organizationId, resellerId,\n * creatorId, themes.\n */\nexport interface OrgUpdateWorkspaceRequest {\n  name?: string | null;\n  slug?: string | null;\n  signupCode?: string | null;\n  isPublic?: boolean | null;\n  allowSignup?: boolean | null;\n  locale?: string | null;\n  timezone?: string | null;\n}\n\n/**\n * Workspace response for org context.\n *\n * Similar to AdminWorkspaceResponse but without superuser-only fields\n * like dbId, featuresOverride, billingOwnerId, etc.\n */\nexport interface OrgWorkspaceResponse {\n  id: number;\n  uuid: string;\n  slug: string;\n  name: string;\n  organizationId: number;\n  organizationUuid?: string | null;\n  organizationName?: string | null;\n  signupCode?: string | null;\n  createdAt: string;\n  isPublic?: boolean;\n  allowSignup?: boolean;\n  resellerId?: number | null;\n  status: number;\n  features?: string[] | null;\n  featureStatus?: OrgWorkspaceResponseFeatureStatus;\n  creatorId?: number | null;\n  creatorName?: string | null;\n  locale?: string | null;\n  timezone?: string | null;\n  isMember?: boolean;\n}\n\nexport type OrgWorkspaceResponseFeatureStatus = {[key: string]: string} | null;\n\nexport type PhiDataPolicy = typeof PhiDataPolicy[keyof typeof PhiDataPolicy];\n\n\nexport const PhiDataPolicy = {\n  unclassified: 'unclassified',\n  phi_prohibited: 'phi_prohibited',\n  phi_permitted: 'phi_permitted',\n} as const;\n\nexport type PhiPostureDecision = typeof PhiPostureDecision[keyof typeof PhiPostureDecision];\n\n\nexport const PhiPostureDecision = {\n  allow_non_phi: 'allow_non_phi',\n  warn_non_phi: 'warn_non_phi',\n  review_required: 'review_required',\n  authorization_required: 'authorization_required',\n  conflict: 'conflict',\n} as const;\n\nexport type PhiPostureReasonCode = typeof PhiPostureReasonCode[keyof typeof PhiPostureReasonCode];\n\n\nexport const PhiPostureReasonCode = {\n  org_unclassified: 'org_unclassified',\n  workspace_unclassified: 'workspace_unclassified',\n  non_phi_policy_aligned: 'non_phi_policy_aligned',\n  phi_expected_workspace_prohibited: 'phi_expected_workspace_prohibited',\n  phi_authorization_not_evaluated: 'phi_authorization_not_evaluated',\n  non_phi_org_workspace_permitted: 'non_phi_org_workspace_permitted',\n  phi_permitted_org_not_expected: 'phi_permitted_org_not_expected',\n  organization_review_expired: 'organization_review_expired',\n  workspace_review_expired: 'workspace_review_expired',\n  invalid_state: 'invalid_state',\n} as const;\n\nexport interface PublicWorkspaceResponse {\n  id: number;\n  uuid: string;\n  slug: string;\n  name: string;\n  createdAt: string;\n  allowSignup?: boolean;\n  resellerId?: number | null;\n  memberRole?: string | null;\n  signupRequestStatus?: string | null;\n}\n\nexport interface QueryDataTypeInfo {\n  id: number;\n  slug: string;\n  name: string;\n  isCollection: boolean;\n  recordFields: RecordFieldInfo[];\n}\n\n/**\n * A labeled choice for a field whose raw values are ids/codes.\n */\nexport interface QueryEnumOption {\n  value: unknown;\n  label: string;\n  color?: string | null;\n}\n\nexport interface QueryFieldInfo {\n  path: string;\n  type: string;\n  operators: string[];\n  sortable?: boolean;\n  selectable?: boolean;\n  enumValues?: unknown[] | null;\n  enumOptions?: QueryEnumOption[] | null;\n  displayName?: string | null;\n  category?: string | null;\n}\n\nexport interface QueryFieldsResponse {\n  entities: QueryFieldsResponseEntities;\n  aggregateSources: QueryFieldsResponseAggregateSources;\n  dataTypes: QueryDataTypeInfo[];\n  recordSystemFields: QueryFieldInfo[];\n  relations?: QueryFieldsResponseRelations;\n  aggregateSourceCategories?: QueryFieldsResponseAggregateSourceCategories;\n}\n\nexport type QueryFieldsResponseAggregateSourceCategories = {[key: string]: {[key: string]: string}};\n\nexport type QueryFieldsResponseAggregateSources = {[key: string]: string[]};\n\nexport type QueryFieldsResponseEntities = {[key: string]: QueryFieldInfo[]};\n\nexport type QueryFieldsResponseRelations = {[key: string]: {[key: string]: QueryFieldInfo[]}};\n\nexport interface RecordFieldInfo {\n  slug: string;\n  name: string;\n  type: string;\n  operators: string[];\n  enumValues?: unknown[] | null;\n}\n\nexport interface RunQueryRequest {\n  query: Query;\n  mode?: RunQueryRequestMode;\n}\n\nexport type RunQueryRequestMode = typeof RunQueryRequestMode[keyof typeof RunQueryRequestMode] | null;\n\n\nexport const RunQueryRequestMode = {\n  rows: 'rows',\n  count: 'count',\n  aggregate: 'aggregate',\n} as const;\n\nexport interface RunQueryResponse {\n  mode: string;\n  items?: RunQueryResponseItems;\n  nextCursor?: string | null;\n  count?: number | null;\n  rows?: RunQueryResponseRows;\n  warnings?: string[];\n  cost?: CostInfo | null;\n}\n\nexport type RunQueryResponseItems = { [key: string]: unknown }[] | null;\n\nexport type RunQueryResponseRows = { [key: string]: unknown }[] | null;\n\n/**\n * Request model for associating child tasks (parent-child relationships).\n *\n * ``order`` is optional and backward-compatible: when omitted, callers\n * that build associations from a UI-style ``childTasks`` list keep the\n * historical array-index ordering. When provided (e.g. by the workspace\n * transfer importer), it preserves the authored routing order so that\n * automatic routing still selects the lower-order matching child after\n * transfer.\n */\nexport interface TaskAssociationRequest {\n  taskId: number;\n  autoNext: boolean;\n  required: boolean;\n  choicePrompt?: string | null;\n  celCondition?: string | null;\n  order?: number | null;\n}\n\n/**\n * Update workspace defaults.\n */\nexport interface UpdateWorkspaceDefaultsRequest {\n  defaultPhoneNumberId?: number | null;\n  defaultAgentId?: number | null;\n  escalationBusinessHours?: string | null;\n  escalationOnlineMessageTemplate?: string | null;\n  escalationOfflineMessageTemplate?: string | null;\n  escalationNotifiedMessageTemplate?: string | null;\n  escalationPausedMessageTemplate?: string | null;\n  emailFooter?: string | null;\n  pauseOnEscalate?: boolean | null;\n  enableAudioRecording?: boolean | null;\n  enableVoicemailDetection?: boolean | null;\n  transcriptionModel?: string | null;\n}\n\n/**\n * Update a workspace.\n */\nexport interface UpdateWorkspaceRequest {\n  name?: string | null;\n  slug?: string | null;\n  signupCode?: string | null;\n  isPublic?: boolean | null;\n  allowSignup?: boolean | null;\n  locale?: string | null;\n  timezone?: string | null;\n}\n\nexport interface ValidateQueryResponse {\n  valid: boolean;\n  cost: CostInfo;\n  warnings?: string[];\n  errors?: string[];\n}\n\n/**\n * Slim view of an OrgDomain for selection in workspace forms.\n *\n * Intentionally smaller than `OrgDomainResponse` — workspace members\n * don't need ownership tokens, DNS records, last-checked timestamps,\n * etc. Just enough to populate a dropdown, pass the uuid back as a\n * foreign reference (e.g. `orgDomainUuid` on inbox creation), and\n * let the UI mark non-verified entries as disabled with a reason.\n */\nexport interface WorkspaceAvailableDomain {\n  uuid: string;\n  domain: string;\n  ownershipStatus: string;\n  emailStatus?: string | null;\n  siteStatus?: string | null;\n}\n\nexport interface WorkspaceAvailableDomainsResponse {\n  items: WorkspaceAvailableDomain[];\n  total: number;\n}\n\n/**\n * Response model for workspace counts.\n */\nexport interface WorkspaceCountsResponse {\n  humans: number;\n  agents: number;\n  tasks: number;\n  workflows: number;\n  inboxes: number;\n  phoneNumbers: number;\n  chats: number;\n  files: number;\n  sites: number;\n  forms: number;\n}\n\n/**\n * Request model for joining a workspace.\n */\nexport interface WorkspaceJoinRequest {\n  memberRoleId: number;\n  orgRole?: string | null;\n}\n\n/**\n * Response model for joining a workspace.\n */\nexport interface WorkspaceJoinResponse {\n  success: boolean;\n  memberUuid: string;\n  memberId: number;\n  workspaceUuid: string;\n  workspaceName: string;\n  memberRoleName: string;\n  message: string;\n}\n\nexport interface WorkspaceResponse {\n  id: number;\n  uuid: string;\n  slug: string;\n  name: string;\n  organizationId: number;\n  organizationUuid?: string | null;\n  organizationName?: string | null;\n  organizationLogoUrl?: string | null;\n  signupCode?: string | null;\n  createdAt: string;\n  userRole: string | null;\n  isPublic?: boolean;\n  allowSignup?: boolean;\n  resellerId?: number | null;\n  themes?: string[];\n  features?: string[] | null;\n  featureStatus?: WorkspaceResponseFeatureStatus;\n  signupRequestStatus?: string | null;\n  status?: number | null;\n  locale?: string | null;\n  timezone?: string | null;\n  pendingSetupSpecIds?: number[];\n}\n\nexport type WorkspaceResponseFeatureStatus = {[key: string]: string} | null;\n\n/**\n * Individual scope metadata.\n */\nexport interface WorkspaceScopeResponse {\n  name: string;\n  category: string;\n  description: string;\n  implies?: string[];\n  dangerous?: boolean;\n}\n\n/**\n * Response containing all workspace-grantable scopes.\n */\nexport interface WorkspaceScopesListResponse {\n  items: WorkspaceScopeResponse[];\n  categories: string[];\n}\n\nexport interface WorkspaceSettingsResponse {\n  id: number;\n  slug: string;\n  defaultPhoneNumberId: number | null;\n  defaultAgentId: number | null;\n  workspaceFolderId?: number | null;\n  escalationBusinessHours: string | null;\n  escalationOnlineMessageTemplate: string | null;\n  escalationOfflineMessageTemplate: string | null;\n  escalationNotifiedMessageTemplate: string | null;\n  escalationPausedMessageTemplate: string | null;\n  emailFooter: string | null;\n  pauseOnEscalate: boolean;\n  sesDomain: string;\n  enableAudioRecording: boolean;\n  enableVoicemailDetection: boolean;\n  transcriptionModel?: string | null;\n  defaultChatModel: string;\n  defaultRealtimeModel: string;\n  defaultInferenceModel: string;\n  defaultVoiceModel: string;\n  firstRunMode?: string | 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package/dist/realtime.cjs

@@ -307,6 +307,7 @@ var OperatorSessionClient = class {
   playbackSources = [];
   micActive = false;
   onHold = false;
+  muted = false;
   receivedRemoteAudio = false;
   heartbeatTimer = null;
   sessionCloseNotified = false;
@@ -416,6 +417,7 @@ var OperatorSessionClient = class {
     }
     if (msg.type === "CUSTOM" && msg.name === "operator.call.ended") {
       this.onHold = false;
+      this.muted = false;
       this.receivedRemoteAudio = false;
       this.stopMicrophone();
       this.stopPlayback();
@@ -477,6 +479,44 @@ var OperatorSessionClient = class {
     await this.startMicrophone();
     this.sendCustom("operator.call.place", { member_id: memberId });
   }
+  /**
+   * Answer an inbound operator call the caller has already been routed to.
+   *
+   * Symmetric with {@link placeCall} but for the inbound direction: instead of
+   * dialing an outbound leg it tells the backend to bridge the already-ringing
+   * caller to this operator session. The backend (see
+   * `lib/operator_session_handler.py::_answer_inbound_call`) registers the
+   * audio bridge, marks the ring state `answered`, and replies with
+   * `operator.call.started` — after which callee PCM arrives as `voice.audio`
+   * events (played via {@link playPcm16}) and mic audio streams the other way,
+   * exactly like an outbound call.
+   *
+   * Must be called once the session is ready (state `connected`). Starts the
+   * microphone before sending so the operator's audio is flowing the instant
+   * the bridge registers.
+   */
+  async answerCall(interactionId) {
+    if (!this.ws || this.ws.readyState !== WebSocket.OPEN) {
+      throw new Error("Operator session WebSocket is not connected");
+    }
+    if (this.sessionState !== "connected") {
+      throw new Error("Operator session is not ready");
+    }
+    await this.startMicrophone();
+    this.sendCustom("operator.call.answer", { interaction_id: interactionId });
+  }
+  /**
+   * Mute or unmute the operator's outbound microphone. Muting gates mic frames
+   * locally (the caller stops hearing the operator) while callee audio keeps
+   * playing — distinct from {@link setHold}, which is a two-way pause the
+   * backend is told about. Purely client-side; no server round-trip.
+   */
+  setMuted(muted) {
+    this.muted = muted;
+  }
+  isMuted() {
+    return this.muted;
+  }
   hangUp() {
     try {
       this.sendCustom("operator.call.hangup");
@@ -525,6 +565,7 @@ var OperatorSessionClient = class {
     processor.onaudioprocess = (event) => {
       if (!this.ws || this.ws.readyState !== WebSocket.OPEN) return;
       if (this.onHold) return;
+      if (this.muted) return;
       if (this.callPhase !== "dialing" && this.callPhase !== "live" && this.callPhase !== "onHold") {
         return;
       }
@@ -619,6 +660,7 @@ var OperatorSessionClient = class {
     }
     this.audioContext = null;
     this.onHold = false;
+    this.muted = false;
     this.receivedRemoteAudio = false;
     this.setSessionState("idle");
     this.setCallPhase("idle");

package/dist/realtime.cjs.map

@@ -1 +1 @@
-{"version":3,"sources":["../src/realtime/index.ts","../src/realtime/types.ts","../src/realtime/workspace-client.ts","../src/audio/pcm.ts","../src/realtime/operator-session-client.ts"],"sourcesContent":["export {\n   type ChannelEvent,\n   type ChannelListener,\n   type RealtimeAuthSession,\n   type OperatorSessionState,\n   type OperatorCallPhase,\n   type Unsubscribe,\n   isActiveCallPhase,\n} from './types';\n\nexport {\n   WorkspaceRealtimeClient,\n   buildWorkspaceWsUrl,\n   initWorkspaceSocket,\n   subscribeWorkspaceChannel,\n   onWorkspaceSocketConnection,\n   isWorkspaceSocketConnected,\n} from './workspace-client';\n\nexport { OperatorSessionClient, type OperatorSessionHandlers } from './operator-session-client';\n","/** Event received from a subscribed workspace realtime channel. */\nexport interface ChannelEvent {\n   type: string;\n   [key: string]: unknown;\n}\n\nexport type ChannelListener = (event: ChannelEvent) => void;\nexport type Unsubscribe = () => void;\n\n/** Auth context for workspace realtime WebSocket connections. */\nexport interface RealtimeAuthSession {\n   apiUrl: string;\n   workspaceUuid: string;\n   accessToken: string;\n}\n\nexport type OperatorSessionState = 'idle' | 'connecting' | 'connected' | 'error';\n\nexport type OperatorCallPhase =\n   | 'idle'\n   | 'connecting'\n   | 'ready'\n   | 'dialing'\n   | 'live'\n   | 'onHold'\n   | 'ended'\n   | 'failed';\n\n/** Phases where Hold / Forward / Hang up apply to an active phone leg. */\nexport function isActiveCallPhase(phase: OperatorCallPhase): boolean {\n   return phase === 'dialing' || phase === 'live' || phase === 'onHold';\n}\n","/**\n * Unified workspace WebSocket client for real-time events.\n *\n * Mirrors `/api/v2/w/{wid}/ws/realtime`: login with OAuth access token,\n * subscribe to channels, receive AGUI events.\n *\n * Protocol:\n *   Client → Server: subscribe, unsubscribe, heartbeat, message\n *   Server → Client: protocol.init, subscribed, unsubscribed, event, error\n */\n\nimport type { ChannelEvent, ChannelListener, RealtimeAuthSession, Unsubscribe } from './types';\n\nconst HEARTBEAT_INTERVAL_MS = 30_000;\nconst RECONNECT_DELAY_MS = 3_000;\nconst MAX_RECONNECT_ATTEMPTS = 5;\nconst CLOSE_DELAY_MS = 1_000;\n\ninterface SocketState {\n   ws: WebSocket | null;\n   connected: boolean;\n   connecting: boolean;\n   listeners: Map<string, Set<ChannelListener>>;\n   subscribedChannels: Set<string>;\n   reconnectAttempts: number;\n   reconnectTimer: ReturnType<typeof setTimeout> | null;\n   heartbeatTimer: ReturnType<typeof setInterval> | null;\n   closeTimer: ReturnType<typeof setTimeout> | null;\n   intentionalClose: boolean;\n}\n\nfunction createSocketState(): SocketState {\n   return {\n      ws: null,\n      connected: false,\n      connecting: false,\n      listeners: new Map(),\n      subscribedChannels: new Set(),\n      reconnectAttempts: 0,\n      reconnectTimer: null,\n      heartbeatTimer: null,\n      closeTimer: null,\n      intentionalClose: false,\n   };\n}\n\n/** Build the workspace realtime WebSocket URL from session config. */\nexport function buildWorkspaceWsUrl(session: RealtimeAuthSession): string {\n   const isSsl = session.apiUrl.startsWith('https');\n   const host = session.apiUrl.replace(/^https?:\\/\\//, '');\n   return `${isSsl ? 'wss' : 'ws'}://${host}/api/v2/w/${session.workspaceUuid}/ws/realtime`;\n}\n\nexport class WorkspaceRealtimeClient {\n   private session: RealtimeAuthSession | null = null;\n   private readonly getSessionFn: (() => RealtimeAuthSession | null) | null;\n   private readonly state: SocketState = createSocketState();\n   private readonly connectionListeners = new Set<(connected: boolean) => void>();\n\n   constructor(config?: RealtimeAuthSession | (() => RealtimeAuthSession | null)) {\n      if (typeof config === 'function') {\n         this.getSessionFn = config;\n      } else {\n         this.getSessionFn = null;\n         if (config) {\n            this.session = config;\n         }\n      }\n   }\n\n   private resolveSession(): RealtimeAuthSession | null {\n      return this.session ?? this.getSessionFn?.() ?? null;\n   }\n\n   private notifyConnectionListeners(): void {\n      for (const listener of this.connectionListeners) {\n         listener(this.state.connected);\n      }\n   }\n\n   private clearCloseTimer(): void {\n      if (this.state.closeTimer) {\n         clearTimeout(this.state.closeTimer);\n         this.state.closeTimer = null;\n      }\n   }\n\n   setSession(session: RealtimeAuthSession): void {\n      const changed =\n         this.session?.accessToken !== session.accessToken ||\n         this.session?.workspaceUuid !== session.workspaceUuid ||\n         this.session?.apiUrl !== session.apiUrl;\n\n      this.session = session;\n      if (changed && this.state.ws) {\n         this.closeConnection();\n      }\n      if (this.state.listeners.size > 0) {\n         this.ensureConnection();\n      }\n   }\n\n   subscribe(channel: string, listener: ChannelListener): Unsubscribe {\n      this.clearCloseTimer();\n\n      let listeners = this.state.listeners.get(channel);\n      if (!listeners) {\n         listeners = new Set();\n         this.state.listeners.set(channel, listeners);\n      }\n      listeners.add(listener);\n\n      this.ensureConnection();\n\n      if (\n         this.state.connected &&\n         this.state.ws?.readyState === WebSocket.OPEN &&\n         !this.state.subscribedChannels.has(channel)\n      ) {\n         this.state.ws.send(JSON.stringify({ type: 'subscribe', channels: [channel] }));\n      }\n\n      return () => {\n         const channelListeners = this.state.listeners.get(channel);\n         channelListeners?.delete(listener);\n         if (channelListeners && channelListeners.size === 0) {\n            this.state.listeners.delete(channel);\n            this.state.subscribedChannels.delete(channel);\n            if (this.state.connected && this.state.ws?.readyState === WebSocket.OPEN) {\n               this.state.ws.send(JSON.stringify({ type: 'unsubscribe', channels: [channel] }));\n            }\n         }\n\n         if (this.state.listeners.size === 0) {\n            this.state.closeTimer = setTimeout(() => {\n               if (this.state.listeners.size === 0) {\n                  this.closeConnection();\n               }\n            }, CLOSE_DELAY_MS);\n         }\n      };\n   }\n\n   send(channel: string, data: unknown): void {\n      if (!this.state.connected || !this.state.ws) return;\n      this.state.ws.send(JSON.stringify({ type: 'message', channel, data }));\n   }\n\n   onConnection(listener: (connected: boolean) => void): () => void {\n      this.connectionListeners.add(listener);\n      listener(this.state.connected);\n      return () => {\n         this.connectionListeners.delete(listener);\n      };\n   }\n\n   isConnected(): boolean {\n      return this.state.connected;\n   }\n\n   private ensureConnection(): void {\n      const session = this.resolveSession();\n      if (!session) return;\n      if (typeof window === 'undefined' || typeof WebSocket === 'undefined') return;\n      if (this.state.ws || this.state.connecting) return;\n\n      this.clearCloseTimer();\n      this.state.connecting = true;\n      this.state.intentionalClose = false;\n\n      const ws = new WebSocket(buildWorkspaceWsUrl(session));\n\n      ws.onopen = () => {\n         ws.send(JSON.stringify({ type: 'login', token: session.accessToken }));\n      };\n\n      ws.onmessage = (event: MessageEvent) => {\n         try {\n            const msg = JSON.parse(String(event.data)) as {\n               type?: string;\n               channels?: string[];\n               channel?: string;\n               event?: ChannelEvent;\n            };\n\n            if (msg.type === 'protocol.init' && !this.state.connected) {\n               this.state.connected = true;\n               this.state.connecting = false;\n               this.state.reconnectAttempts = 0;\n\n               if (this.state.heartbeatTimer) clearInterval(this.state.heartbeatTimer);\n               this.state.heartbeatTimer = setInterval(() => {\n                  if (this.state.ws?.readyState === WebSocket.OPEN) {\n                     this.state.ws.send(JSON.stringify({ type: 'heartbeat' }));\n                  }\n               }, HEARTBEAT_INTERVAL_MS);\n\n               if (this.state.listeners.size > 0) {\n                  ws.send(\n                     JSON.stringify({\n                        type: 'subscribe',\n                        channels: Array.from(this.state.listeners.keys()),\n                     })\n                  );\n               }\n\n               this.notifyConnectionListeners();\n               return;\n            }\n\n            if (msg.type === 'subscribed' && Array.isArray(msg.channels)) {\n               for (const ch of msg.channels) {\n                  this.state.subscribedChannels.add(ch);\n               }\n               return;\n            }\n\n            if (msg.type === 'unsubscribed' && Array.isArray(msg.channels)) {\n               for (const ch of msg.channels) {\n                  this.state.subscribedChannels.delete(ch);\n               }\n               return;\n            }\n\n            if (msg.type === 'event' && msg.channel && msg.event) {\n               const channelListeners = this.state.listeners.get(msg.channel);\n               if (channelListeners) {\n                  for (const channelListener of channelListeners) {\n                     try {\n                        channelListener(msg.event);\n                     } catch (err) {\n                        console.error('Channel listener error:', err);\n                     }\n                  }\n               }\n            }\n         } catch {\n            // Ignore malformed frames.\n         }\n      };\n\n      ws.onclose = () => {\n         this.state.connected = false;\n         this.state.connecting = false;\n         this.state.ws = null;\n         this.state.subscribedChannels.clear();\n\n         if (this.state.heartbeatTimer) {\n            clearInterval(this.state.heartbeatTimer);\n            this.state.heartbeatTimer = null;\n         }\n\n         this.notifyConnectionListeners();\n\n         if (\n            !this.state.intentionalClose &&\n            this.state.listeners.size > 0 &&\n            this.state.reconnectAttempts < MAX_RECONNECT_ATTEMPTS\n         ) {\n            this.state.reconnectAttempts += 1;\n            this.state.reconnectTimer = setTimeout(() => {\n               this.ensureConnection();\n            }, RECONNECT_DELAY_MS * this.state.reconnectAttempts);\n         }\n      };\n\n      ws.onerror = () => {\n         // onclose will fire after this\n      };\n\n      this.state.ws = ws;\n   }\n\n   private closeConnection(): void {\n      this.state.intentionalClose = true;\n      this.clearCloseTimer();\n      if (this.state.reconnectTimer) {\n         clearTimeout(this.state.reconnectTimer);\n         this.state.reconnectTimer = null;\n      }\n      if (this.state.heartbeatTimer) {\n         clearInterval(this.state.heartbeatTimer);\n         this.state.heartbeatTimer = null;\n      }\n      this.state.ws?.close();\n      this.state.ws = null;\n      this.state.connected = false;\n      this.state.connecting = false;\n      this.state.subscribedChannels.clear();\n      this.notifyConnectionListeners();\n   }\n}\n\nconst defaultClient = new WorkspaceRealtimeClient();\n\nexport function initWorkspaceSocket(session: RealtimeAuthSession): void {\n   defaultClient.setSession(session);\n}\n\nexport function subscribeWorkspaceChannel(channel: string, listener: ChannelListener): Unsubscribe {\n   return defaultClient.subscribe(channel, listener);\n}\n\nexport function onWorkspaceSocketConnection(listener: (connected: boolean) => void): () => void {\n   return defaultClient.onConnection(listener);\n}\n\nexport function isWorkspaceSocketConnected(): boolean {\n   return defaultClient.isConnected();\n}\n","/** PCM16 helpers aligned with main-app web voice (24 kHz). */\n\nexport const SERVER_SAMPLE_RATE = 24000;\nexport const TARGET_SAMPLE_RATE = 24000;\nexport const MONITOR_SAMPLE_RATE = 16000;\n\nexport function float32ArrayToBase64(float32Array: Float32Array): string {\n   const int16Array = new Int16Array(float32Array.length);\n   for (let i = 0; i < float32Array.length; i += 1) {\n      const sample = Math.max(-1, Math.min(1, float32Array[i]));\n      int16Array[i] = Math.round(sample * 32767);\n   }\n   const uint8Array = new Uint8Array(int16Array.buffer);\n   let binaryString = '';\n   for (let i = 0; i < uint8Array.length; i += 1) {\n      binaryString += String.fromCharCode(uint8Array[i]);\n   }\n   return btoa(binaryString);\n}\n\nexport function base64ToFloat32Array(base64: string): Float32Array {\n   const binaryString = atob(base64);\n   const len = binaryString.length / 2;\n   const float32Array = new Float32Array(len);\n   for (let i = 0; i < len; i += 1) {\n      const lo = binaryString.charCodeAt(i * 2);\n      const hi = binaryString.charCodeAt(i * 2 + 1);\n      let int16 = (hi << 8) | lo;\n      if (int16 >= 0x8000) int16 -= 0x10000;\n      float32Array[i] = int16 / 32768;\n   }\n   return float32Array;\n}\n\nexport function concatFloat32Arrays(arrays: Float32Array[]): Float32Array {\n   const totalLength = arrays.reduce((sum, arr) => sum + arr.length, 0);\n   const result = new Float32Array(totalLength);\n   let offset = 0;\n   for (const arr of arrays) {\n      result.set(arr, offset);\n      offset += arr.length;\n   }\n   return result;\n}\n\nexport function downsampleAudio(\n   audioData: Float32Array,\n   originalSampleRate: number,\n   targetSampleRate: number\n): Float32Array {\n   if (originalSampleRate === targetSampleRate) return audioData;\n   const ratio = originalSampleRate / targetSampleRate;\n   const newLength = Math.round(audioData.length / ratio);\n   const result = new Float32Array(newLength);\n   for (let i = 0; i < newLength; i += 1) {\n      const srcIndex = Math.floor(i * ratio);\n      result[i] = audioData[srcIndex];\n   }\n   return result;\n}\n","/**\n * Human operator session WebSocket client.\n *\n * Connects to `/api/v2/w/{wid}/operator/chats/{chatId}/session-ws` — AGUI\n * events, bidirectional PCM, and call control. No AI inference.\n */\n\nimport {\n   base64ToFloat32Array,\n   float32ArrayToBase64,\n   SERVER_SAMPLE_RATE,\n   TARGET_SAMPLE_RATE,\n} from '../audio/pcm';\nimport type {\n   ChannelEvent,\n   OperatorCallPhase,\n   OperatorSessionState,\n   RealtimeAuthSession,\n} from './types';\n\nexport interface OperatorSessionHandlers {\n   onSessionStateChange?: (state: OperatorSessionState) => void;\n   onCallPhaseChange?: (phase: OperatorCallPhase) => void;\n   onAguiEvent?: (event: ChannelEvent) => void;\n   onError?: (message: string) => void;\n   /** Fired when the server closes the session (e.g. callee hung up). */\n   onSessionClosed?: (reason?: string) => void;\n}\n\nexport class OperatorSessionClient {\n   private ws: WebSocket | null = null;\n   private audioContext: AudioContext | null = null;\n   private mediaStream: MediaStream | null = null;\n   private processor: ScriptProcessorNode | null = null;\n   private sessionState: OperatorSessionState = 'idle';\n   private callPhase: OperatorCallPhase = 'idle';\n   private nextPlaybackTime = 0;\n   private playbackSources: AudioBufferSourceNode[] = [];\n   private micActive = false;\n   private onHold = false;\n   private receivedRemoteAudio = false;\n   private heartbeatTimer: ReturnType<typeof setInterval> | null = null;\n   private sessionCloseNotified = false;\n   private intentionalDisconnect = false;\n\n   constructor(private handlers: OperatorSessionHandlers = {}) {}\n\n   getSessionState(): OperatorSessionState {\n      return this.sessionState;\n   }\n\n   getCallPhase(): OperatorCallPhase {\n      return this.callPhase;\n   }\n\n   private setSessionState(next: OperatorSessionState): void {\n      this.sessionState = next;\n      this.handlers.onSessionStateChange?.(next);\n   }\n\n   private setCallPhase(next: OperatorCallPhase): void {\n      this.callPhase = next;\n      this.handlers.onCallPhaseChange?.(next);\n   }\n\n   private notifySessionClosed(reason?: string): void {\n      if (this.sessionCloseNotified) return;\n      this.sessionCloseNotified = true;\n      this.handlers.onSessionClosed?.(reason);\n   }\n\n   async connect(session: RealtimeAuthSession, chatId: number): Promise<void> {\n      if (typeof window === 'undefined' || typeof WebSocket === 'undefined') {\n         throw new Error('Operator session WebSocket is not available in this environment');\n      }\n\n      await this.disconnect();\n      this.sessionCloseNotified = false;\n      this.setSessionState('connecting');\n      this.setCallPhase('connecting');\n\n      const isSsl = session.apiUrl.startsWith('https');\n      const host = session.apiUrl.replace(/^https?:\\/\\//, '');\n      const wsUrl = `${isSsl ? 'wss' : 'ws'}://${host}/api/v2/w/${session.workspaceUuid}/operator/chats/${chatId}/session-ws`;\n\n      await new Promise<void>((resolve, reject) => {\n         const ws = new WebSocket(wsUrl);\n         this.ws = ws;\n\n         ws.onopen = () => {\n            ws.send(JSON.stringify({ type: 'login', token: session.accessToken }));\n         };\n\n         ws.onmessage = (event) => {\n            try {\n               const msg = JSON.parse(String(event.data)) as {\n                  type?: string;\n                  name?: string;\n                  value?: Record<string, unknown>;\n                  message?: string;\n                  code?: string;\n                  event?: ChannelEvent;\n               };\n               this.handleMessage(msg, resolve, reject);\n            } catch {\n               /* ignore malformed frames */\n            }\n         };\n\n         ws.onerror = () => {\n            const message = 'Operator session WebSocket error';\n            const wasConnecting = this.sessionState === 'connecting';\n            this.setSessionState('error');\n            if (wasConnecting) {\n               this.setCallPhase('idle');\n               reject(new Error(message));\n            } else {\n               this.setCallPhase('failed');\n               this.handlers.onError?.(message);\n            }\n         };\n\n         ws.onclose = () => {\n            this.clearHeartbeat();\n            this.stopMicrophone();\n            this.stopPlayback();\n            const wasConnected = this.sessionState === 'connected';\n            this.setSessionState('idle');\n            this.setCallPhase('idle');\n            if (wasConnected && !this.intentionalDisconnect) {\n               this.notifySessionClosed('disconnect');\n            }\n            this.intentionalDisconnect = false;\n         };\n      });\n   }\n\n   private handleMessage(\n      msg: {\n         type?: string;\n         name?: string;\n         value?: Record<string, unknown>;\n         message?: string;\n         code?: string;\n         event?: ChannelEvent;\n      },\n      resolveLogin: () => void,\n      rejectLogin: (err: Error) => void\n   ): void {\n      if (msg.type === 'RUN_ERROR' || msg.type === 'error') {\n         const message = msg.message ?? 'Operator session error';\n         if (this.sessionState === 'connecting') {\n            this.setSessionState('error');\n            rejectLogin(new Error(message));\n         } else {\n            this.setCallPhase('failed');\n            this.handlers.onError?.(message);\n         }\n         return;\n      }\n\n      if (msg.type === 'protocol.init' && this.sessionState === 'connecting') {\n         return;\n      }\n\n      if (msg.type === 'CUSTOM' && msg.name === 'operator.session_ready') {\n         this.setSessionState('connected');\n         this.setCallPhase('ready');\n         this.startHeartbeat();\n         resolveLogin();\n         return;\n      }\n\n      if (msg.type === 'event' && msg.event) {\n         if (this.handleRemoteVoiceAudio(msg.event)) {\n            return;\n         }\n         this.handlers.onAguiEvent?.(msg.event);\n         return;\n      }\n\n      if (msg.type === 'CUSTOM' && msg.name === 'operator.call.started') {\n         this.receivedRemoteAudio = false;\n         this.setCallPhase('dialing');\n         return;\n      }\n\n      if (msg.type === 'CUSTOM' && msg.name === 'operator.call.ended') {\n         this.onHold = false;\n         this.receivedRemoteAudio = false;\n         this.stopMicrophone();\n         this.stopPlayback();\n         const endSession = msg.value?.end_session === true;\n         const reason = typeof msg.value?.reason === 'string' ? msg.value.reason : undefined;\n         if (endSession) {\n            this.setCallPhase('idle');\n            this.notifySessionClosed(reason ?? 'peer_hangup');\n         } else {\n            this.setCallPhase('ready');\n         }\n         return;\n      }\n   }\n\n   /** Play callee PCM from wrapped chat-stream events; returns true if handled. */\n   private handleRemoteVoiceAudio(event: ChannelEvent): boolean {\n      if (event.type !== 'CUSTOM' || event.name !== 'voice.audio') {\n         return false;\n      }\n      if (this.onHold) return true;\n\n      const value = event.value;\n      if (!value || typeof value !== 'object') return true;\n\n      const data = (value as Record<string, unknown>).data;\n      if (typeof data !== 'string' || !data) return true;\n\n      if (\n         !this.receivedRemoteAudio &&\n         (this.callPhase === 'dialing' || this.callPhase === 'live')\n      ) {\n         this.receivedRemoteAudio = true;\n         this.setCallPhase('live');\n      }\n      void this.playPcm16(base64ToFloat32Array(data));\n      return true;\n   }\n\n   private startHeartbeat(): void {\n      this.clearHeartbeat();\n      this.heartbeatTimer = setInterval(() => {\n         if (this.ws?.readyState === WebSocket.OPEN) {\n            this.ws.send(JSON.stringify({ type: 'heartbeat' }));\n         }\n      }, 30_000);\n   }\n\n   private clearHeartbeat(): void {\n      if (this.heartbeatTimer) {\n         clearInterval(this.heartbeatTimer);\n         this.heartbeatTimer = null;\n      }\n   }\n\n   private sendCustom(name: string, value: Record<string, unknown> = {}): void {\n      if (!this.ws || this.ws.readyState !== WebSocket.OPEN) {\n         throw new Error('Operator session WebSocket is not connected');\n      }\n      this.ws.send(JSON.stringify({ type: 'CUSTOM', name, value }));\n   }\n\n   async placeCall(memberId: number): Promise<void> {\n      if (!this.ws || this.ws.readyState !== WebSocket.OPEN) {\n         throw new Error('Operator session WebSocket is not connected');\n      }\n      if (this.sessionState !== 'connected') {\n         throw new Error('Operator session is not ready');\n      }\n      await this.startMicrophone();\n      this.sendCustom('operator.call.place', { member_id: memberId });\n   }\n\n   hangUp(): void {\n      try {\n         this.sendCustom('operator.call.hangup');\n      } catch {\n         /* socket already closed */\n      }\n      this.onHold = false;\n      this.receivedRemoteAudio = false;\n   }\n\n   forwardCall(phoneNumber: string): void {\n      this.receivedRemoteAudio = false;\n      this.setCallPhase('dialing');\n      this.sendCustom('operator.call.forward', { phone_number: phoneNumber });\n   }\n\n   setHold(onHold: boolean): void {\n      this.onHold = onHold;\n      this.sendCustom('operator.call.hold', { on_hold: onHold });\n      if (this.callPhase === 'live' || this.callPhase === 'onHold') {\n         this.setCallPhase(onHold ? 'onHold' : 'live');\n      }\n      if (onHold) {\n         this.stopPlayback();\n      }\n   }\n\n   async startMicrophone(): Promise<void> {\n      if (typeof window === 'undefined') return;\n      if (!navigator.mediaDevices?.getUserMedia) {\n         throw new Error('Microphone not available in this browser');\n      }\n      if (this.micActive) return;\n\n      this.mediaStream = await navigator.mediaDevices.getUserMedia({\n         audio: {\n            echoCancellation: true,\n            noiseSuppression: true,\n            autoGainControl: true,\n         },\n      });\n\n      const Ctx =\n         window.AudioContext ??\n         (window as unknown as { webkitAudioContext?: typeof AudioContext }).webkitAudioContext;\n      if (!Ctx) throw new Error('Web Audio not supported');\n\n      this.audioContext = new Ctx();\n      if (this.audioContext.state === 'suspended') {\n         await this.audioContext.resume();\n      }\n\n      const source = this.audioContext.createMediaStreamSource(this.mediaStream);\n      const processor = this.audioContext.createScriptProcessor(4096, 1, 1);\n      this.processor = processor;\n\n      processor.onaudioprocess = (event) => {\n         if (!this.ws || this.ws.readyState !== WebSocket.OPEN) return;\n         if (this.onHold) return;\n         if (\n            this.callPhase !== 'dialing' &&\n            this.callPhase !== 'live' &&\n            this.callPhase !== 'onHold'\n         ) {\n            return;\n         }\n\n         const input = event.inputBuffer.getChannelData(0);\n         const copy = new Float32Array(input.length);\n         copy.set(input);\n\n         const sampleRate = this.audioContext?.sampleRate ?? TARGET_SAMPLE_RATE;\n         let pcm = copy;\n         if (sampleRate !== TARGET_SAMPLE_RATE) {\n            const ratio = sampleRate / TARGET_SAMPLE_RATE;\n            const newLen = Math.floor(copy.length / ratio);\n            const down = new Float32Array(newLen);\n            for (let i = 0; i < newLen; i += 1) {\n               down[i] = copy[Math.floor(i * ratio)];\n            }\n            pcm = down;\n         }\n\n         this.ws.send(\n            JSON.stringify({\n               type: 'CUSTOM',\n               name: 'voice.audio',\n               value: {\n                  data: float32ArrayToBase64(pcm),\n                  format: 'pcm16',\n                  sample_rate: TARGET_SAMPLE_RATE,\n               },\n            })\n         );\n      };\n\n      source.connect(processor);\n      processor.connect(this.audioContext.destination);\n      this.micActive = true;\n   }\n\n   stopMicrophone(): void {\n      this.processor?.disconnect();\n      this.processor = null;\n      for (const track of this.mediaStream?.getTracks() ?? []) {\n         track.stop();\n      }\n      this.mediaStream = null;\n      this.micActive = false;\n   }\n\n   private async playPcm16(samples: Float32Array): Promise<void> {\n      if (typeof window === 'undefined') return;\n\n      const Ctx =\n         window.AudioContext ??\n         (window as unknown as { webkitAudioContext?: typeof AudioContext }).webkitAudioContext;\n      if (!Ctx) return;\n\n      if (!this.audioContext || this.audioContext.state === 'closed') {\n         this.audioContext = new Ctx();\n      }\n      if (this.audioContext.state === 'suspended') {\n         await this.audioContext.resume();\n      }\n\n      const buffer = this.audioContext.createBuffer(1, samples.length, SERVER_SAMPLE_RATE);\n      buffer.copyToChannel(new Float32Array(samples), 0);\n\n      const source = this.audioContext.createBufferSource();\n      source.buffer = buffer;\n      source.connect(this.audioContext.destination);\n\n      const now = this.audioContext.currentTime;\n      const startAt = this.nextPlaybackTime < now + 0.02 ? now + 0.02 : this.nextPlaybackTime;\n      source.start(startAt);\n      this.nextPlaybackTime = startAt + buffer.duration;\n      this.playbackSources.push(source);\n      source.onended = () => {\n         const idx = this.playbackSources.indexOf(source);\n         if (idx >= 0) this.playbackSources.splice(idx, 1);\n      };\n   }\n\n   private stopPlayback(): void {\n      for (const src of this.playbackSources) {\n         try {\n            src.stop();\n         } catch {\n            /* already stopped */\n         }\n      }\n      this.playbackSources = [];\n      this.nextPlaybackTime = 0;\n   }\n\n   async disconnect(): Promise<void> {\n      this.intentionalDisconnect = true;\n      if (\n         this.callPhase === 'dialing' ||\n         this.callPhase === 'live' ||\n         this.callPhase === 'onHold'\n      ) {\n         this.hangUp();\n      }\n      this.clearHeartbeat();\n      this.stopMicrophone();\n      this.stopPlayback();\n      if (this.ws) {\n         this.ws.close();\n         this.ws = null;\n      }\n      if (this.audioContext && this.audioContext.state !== 'closed') {\n         await this.audioContext.close().catch(() => undefined);\n      }\n      this.audioContext = null;\n      this.onHold = false;\n      this.receivedRemoteAudio = false;\n      this.setSessionState('idle');\n      this.setCallPhase('idle');\n   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+{"version":3,"sources":["../src/realtime/index.ts","../src/realtime/types.ts","../src/realtime/workspace-client.ts","../src/audio/pcm.ts","../src/realtime/operator-session-client.ts"],"sourcesContent":["export {\n   type ChannelEvent,\n   type ChannelListener,\n   type RealtimeAuthSession,\n   type OperatorSessionState,\n   type OperatorCallPhase,\n   type Unsubscribe,\n   isActiveCallPhase,\n} from './types';\n\nexport {\n   WorkspaceRealtimeClient,\n   buildWorkspaceWsUrl,\n   initWorkspaceSocket,\n   subscribeWorkspaceChannel,\n   onWorkspaceSocketConnection,\n   isWorkspaceSocketConnected,\n} from './workspace-client';\n\nexport { OperatorSessionClient, type OperatorSessionHandlers } from './operator-session-client';\n","/** Event received from a subscribed workspace realtime channel. */\nexport interface ChannelEvent {\n   type: string;\n   [key: string]: unknown;\n}\n\nexport type ChannelListener = (event: ChannelEvent) => void;\nexport type Unsubscribe = () => void;\n\n/** Auth context for workspace realtime WebSocket connections. */\nexport interface RealtimeAuthSession {\n   apiUrl: string;\n   workspaceUuid: string;\n   accessToken: string;\n}\n\nexport type OperatorSessionState = 'idle' | 'connecting' | 'connected' | 'error';\n\nexport type OperatorCallPhase =\n   | 'idle'\n   | 'connecting'\n   | 'ready'\n   | 'dialing'\n   | 'live'\n   | 'onHold'\n   | 'ended'\n   | 'failed';\n\n/** Phases where Hold / Forward / Hang up apply to an active phone leg. */\nexport function isActiveCallPhase(phase: OperatorCallPhase): boolean {\n   return phase === 'dialing' || phase === 'live' || phase === 'onHold';\n}\n","/**\n * Unified workspace WebSocket client for real-time events.\n *\n * Mirrors `/api/v2/w/{wid}/ws/realtime`: login with OAuth access token,\n * subscribe to channels, receive AGUI events.\n *\n * Protocol:\n *   Client → Server: subscribe, unsubscribe, heartbeat, message\n *   Server → Client: protocol.init, subscribed, unsubscribed, event, error\n */\n\nimport type { ChannelEvent, ChannelListener, RealtimeAuthSession, Unsubscribe } from './types';\n\nconst HEARTBEAT_INTERVAL_MS = 30_000;\nconst RECONNECT_DELAY_MS = 3_000;\nconst MAX_RECONNECT_ATTEMPTS = 5;\nconst CLOSE_DELAY_MS = 1_000;\n\ninterface SocketState {\n   ws: WebSocket | null;\n   connected: boolean;\n   connecting: boolean;\n   listeners: Map<string, Set<ChannelListener>>;\n   subscribedChannels: Set<string>;\n   reconnectAttempts: number;\n   reconnectTimer: ReturnType<typeof setTimeout> | null;\n   heartbeatTimer: ReturnType<typeof setInterval> | null;\n   closeTimer: ReturnType<typeof setTimeout> | null;\n   intentionalClose: boolean;\n}\n\nfunction createSocketState(): SocketState {\n   return {\n      ws: null,\n      connected: false,\n      connecting: false,\n      listeners: new Map(),\n      subscribedChannels: new Set(),\n      reconnectAttempts: 0,\n      reconnectTimer: null,\n      heartbeatTimer: null,\n      closeTimer: null,\n      intentionalClose: false,\n   };\n}\n\n/** Build the workspace realtime WebSocket URL from session config. */\nexport function buildWorkspaceWsUrl(session: RealtimeAuthSession): string {\n   const isSsl = session.apiUrl.startsWith('https');\n   const host = session.apiUrl.replace(/^https?:\\/\\//, '');\n   return `${isSsl ? 'wss' : 'ws'}://${host}/api/v2/w/${session.workspaceUuid}/ws/realtime`;\n}\n\nexport class WorkspaceRealtimeClient {\n   private session: RealtimeAuthSession | null = null;\n   private readonly getSessionFn: (() => RealtimeAuthSession | null) | null;\n   private readonly state: SocketState = createSocketState();\n   private readonly connectionListeners = new Set<(connected: boolean) => void>();\n\n   constructor(config?: RealtimeAuthSession | (() => RealtimeAuthSession | null)) {\n      if (typeof config === 'function') {\n         this.getSessionFn = config;\n      } else {\n         this.getSessionFn = null;\n         if (config) {\n            this.session = config;\n         }\n      }\n   }\n\n   private resolveSession(): RealtimeAuthSession | null {\n      return this.session ?? this.getSessionFn?.() ?? null;\n   }\n\n   private notifyConnectionListeners(): void {\n      for (const listener of this.connectionListeners) {\n         listener(this.state.connected);\n      }\n   }\n\n   private clearCloseTimer(): void {\n      if (this.state.closeTimer) {\n         clearTimeout(this.state.closeTimer);\n         this.state.closeTimer = null;\n      }\n   }\n\n   setSession(session: RealtimeAuthSession): void {\n      const changed =\n         this.session?.accessToken !== session.accessToken ||\n         this.session?.workspaceUuid !== session.workspaceUuid ||\n         this.session?.apiUrl !== session.apiUrl;\n\n      this.session = session;\n      if (changed && this.state.ws) {\n         this.closeConnection();\n      }\n      if (this.state.listeners.size > 0) {\n         this.ensureConnection();\n      }\n   }\n\n   subscribe(channel: string, listener: ChannelListener): Unsubscribe {\n      this.clearCloseTimer();\n\n      let listeners = this.state.listeners.get(channel);\n      if (!listeners) {\n         listeners = new Set();\n         this.state.listeners.set(channel, listeners);\n      }\n      listeners.add(listener);\n\n      this.ensureConnection();\n\n      if (\n         this.state.connected &&\n         this.state.ws?.readyState === WebSocket.OPEN &&\n         !this.state.subscribedChannels.has(channel)\n      ) {\n         this.state.ws.send(JSON.stringify({ type: 'subscribe', channels: [channel] }));\n      }\n\n      return () => {\n         const channelListeners = this.state.listeners.get(channel);\n         channelListeners?.delete(listener);\n         if (channelListeners && channelListeners.size === 0) {\n            this.state.listeners.delete(channel);\n            this.state.subscribedChannels.delete(channel);\n            if (this.state.connected && this.state.ws?.readyState === WebSocket.OPEN) {\n               this.state.ws.send(JSON.stringify({ type: 'unsubscribe', channels: [channel] }));\n            }\n         }\n\n         if (this.state.listeners.size === 0) {\n            this.state.closeTimer = setTimeout(() => {\n               if (this.state.listeners.size === 0) {\n                  this.closeConnection();\n               }\n            }, CLOSE_DELAY_MS);\n         }\n      };\n   }\n\n   send(channel: string, data: unknown): void {\n      if (!this.state.connected || !this.state.ws) return;\n      this.state.ws.send(JSON.stringify({ type: 'message', channel, data }));\n   }\n\n   onConnection(listener: (connected: boolean) => void): () => void {\n      this.connectionListeners.add(listener);\n      listener(this.state.connected);\n      return () => {\n         this.connectionListeners.delete(listener);\n      };\n   }\n\n   isConnected(): boolean {\n      return this.state.connected;\n   }\n\n   private ensureConnection(): void {\n      const session = this.resolveSession();\n      if (!session) return;\n      if (typeof window === 'undefined' || typeof WebSocket === 'undefined') return;\n      if (this.state.ws || this.state.connecting) return;\n\n      this.clearCloseTimer();\n      this.state.connecting = true;\n      this.state.intentionalClose = false;\n\n      const ws = new WebSocket(buildWorkspaceWsUrl(session));\n\n      ws.onopen = () => {\n         ws.send(JSON.stringify({ type: 'login', token: session.accessToken }));\n      };\n\n      ws.onmessage = (event: MessageEvent) => {\n         try {\n            const msg = JSON.parse(String(event.data)) as {\n               type?: string;\n               channels?: string[];\n               channel?: string;\n               event?: ChannelEvent;\n            };\n\n            if (msg.type === 'protocol.init' && !this.state.connected) {\n               this.state.connected = true;\n               this.state.connecting = false;\n               this.state.reconnectAttempts = 0;\n\n               if (this.state.heartbeatTimer) clearInterval(this.state.heartbeatTimer);\n               this.state.heartbeatTimer = setInterval(() => {\n                  if (this.state.ws?.readyState === WebSocket.OPEN) {\n                     this.state.ws.send(JSON.stringify({ type: 'heartbeat' }));\n                  }\n               }, HEARTBEAT_INTERVAL_MS);\n\n               if (this.state.listeners.size > 0) {\n                  ws.send(\n                     JSON.stringify({\n                        type: 'subscribe',\n                        channels: Array.from(this.state.listeners.keys()),\n                     })\n                  );\n               }\n\n               this.notifyConnectionListeners();\n               return;\n            }\n\n            if (msg.type === 'subscribed' && Array.isArray(msg.channels)) {\n               for (const ch of msg.channels) {\n                  this.state.subscribedChannels.add(ch);\n               }\n               return;\n            }\n\n            if (msg.type === 'unsubscribed' && Array.isArray(msg.channels)) {\n               for (const ch of msg.channels) {\n                  this.state.subscribedChannels.delete(ch);\n               }\n               return;\n            }\n\n            if (msg.type === 'event' && msg.channel && msg.event) {\n               const channelListeners = this.state.listeners.get(msg.channel);\n               if (channelListeners) {\n                  for (const channelListener of channelListeners) {\n                     try {\n                        channelListener(msg.event);\n                     } catch (err) {\n                        console.error('Channel listener error:', err);\n                     }\n                  }\n               }\n            }\n         } catch {\n            // Ignore malformed frames.\n         }\n      };\n\n      ws.onclose = () => {\n         this.state.connected = false;\n         this.state.connecting = false;\n         this.state.ws = null;\n         this.state.subscribedChannels.clear();\n\n         if (this.state.heartbeatTimer) {\n            clearInterval(this.state.heartbeatTimer);\n            this.state.heartbeatTimer = null;\n         }\n\n         this.notifyConnectionListeners();\n\n         if (\n            !this.state.intentionalClose &&\n            this.state.listeners.size > 0 &&\n            this.state.reconnectAttempts < MAX_RECONNECT_ATTEMPTS\n         ) {\n            this.state.reconnectAttempts += 1;\n            this.state.reconnectTimer = setTimeout(() => {\n               this.ensureConnection();\n            }, RECONNECT_DELAY_MS * this.state.reconnectAttempts);\n         }\n      };\n\n      ws.onerror = () => {\n         // onclose will fire after this\n      };\n\n      this.state.ws = ws;\n   }\n\n   private closeConnection(): void {\n      this.state.intentionalClose = true;\n      this.clearCloseTimer();\n      if (this.state.reconnectTimer) {\n         clearTimeout(this.state.reconnectTimer);\n         this.state.reconnectTimer = null;\n      }\n      if (this.state.heartbeatTimer) {\n         clearInterval(this.state.heartbeatTimer);\n         this.state.heartbeatTimer = null;\n      }\n      this.state.ws?.close();\n      this.state.ws = null;\n      this.state.connected = false;\n      this.state.connecting = false;\n      this.state.subscribedChannels.clear();\n      this.notifyConnectionListeners();\n   }\n}\n\nconst defaultClient = new WorkspaceRealtimeClient();\n\nexport function initWorkspaceSocket(session: RealtimeAuthSession): void {\n   defaultClient.setSession(session);\n}\n\nexport function subscribeWorkspaceChannel(channel: string, listener: ChannelListener): Unsubscribe {\n   return defaultClient.subscribe(channel, listener);\n}\n\nexport function onWorkspaceSocketConnection(listener: (connected: boolean) => void): () => void {\n   return defaultClient.onConnection(listener);\n}\n\nexport function isWorkspaceSocketConnected(): boolean {\n   return defaultClient.isConnected();\n}\n","/** PCM16 helpers aligned with main-app web voice (24 kHz). */\n\nexport const SERVER_SAMPLE_RATE = 24000;\nexport const TARGET_SAMPLE_RATE = 24000;\nexport const MONITOR_SAMPLE_RATE = 16000;\n\nexport function float32ArrayToBase64(float32Array: Float32Array): string {\n   const int16Array = new Int16Array(float32Array.length);\n   for (let i = 0; i < float32Array.length; i += 1) {\n      const sample = Math.max(-1, Math.min(1, float32Array[i]));\n      int16Array[i] = Math.round(sample * 32767);\n   }\n   const uint8Array = new Uint8Array(int16Array.buffer);\n   let binaryString = '';\n   for (let i = 0; i < uint8Array.length; i += 1) {\n      binaryString += String.fromCharCode(uint8Array[i]);\n   }\n   return btoa(binaryString);\n}\n\nexport function base64ToFloat32Array(base64: string): Float32Array {\n   const binaryString = atob(base64);\n   const len = binaryString.length / 2;\n   const float32Array = new Float32Array(len);\n   for (let i = 0; i < len; i += 1) {\n      const lo = binaryString.charCodeAt(i * 2);\n      const hi = binaryString.charCodeAt(i * 2 + 1);\n      let int16 = (hi << 8) | lo;\n      if (int16 >= 0x8000) int16 -= 0x10000;\n      float32Array[i] = int16 / 32768;\n   }\n   return float32Array;\n}\n\nexport function concatFloat32Arrays(arrays: Float32Array[]): Float32Array {\n   const totalLength = arrays.reduce((sum, arr) => sum + arr.length, 0);\n   const result = new Float32Array(totalLength);\n   let offset = 0;\n   for (const arr of arrays) {\n      result.set(arr, offset);\n      offset += arr.length;\n   }\n   return result;\n}\n\nexport function downsampleAudio(\n   audioData: Float32Array,\n   originalSampleRate: number,\n   targetSampleRate: number\n): Float32Array {\n   if (originalSampleRate === targetSampleRate) return audioData;\n   const ratio = originalSampleRate / targetSampleRate;\n   const newLength = Math.round(audioData.length / ratio);\n   const result = new Float32Array(newLength);\n   for (let i = 0; i < newLength; i += 1) {\n      const srcIndex = Math.floor(i * ratio);\n      result[i] = audioData[srcIndex];\n   }\n   return result;\n}\n","/**\n * Human operator session WebSocket client.\n *\n * Connects to `/api/v2/w/{wid}/operator/chats/{chatId}/session-ws` — AGUI\n * events, bidirectional PCM, and call control. No AI inference.\n */\n\nimport {\n   base64ToFloat32Array,\n   float32ArrayToBase64,\n   SERVER_SAMPLE_RATE,\n   TARGET_SAMPLE_RATE,\n} from '../audio/pcm';\nimport type {\n   ChannelEvent,\n   OperatorCallPhase,\n   OperatorSessionState,\n   RealtimeAuthSession,\n} from './types';\n\nexport interface OperatorSessionHandlers {\n   onSessionStateChange?: (state: OperatorSessionState) => void;\n   onCallPhaseChange?: (phase: OperatorCallPhase) => void;\n   onAguiEvent?: (event: ChannelEvent) => void;\n   onError?: (message: string) => void;\n   /** Fired when the server closes the session (e.g. callee hung up). */\n   onSessionClosed?: (reason?: string) => void;\n}\n\nexport class OperatorSessionClient {\n   private ws: WebSocket | null = null;\n   private audioContext: AudioContext | null = null;\n   private mediaStream: MediaStream | null = null;\n   private processor: ScriptProcessorNode | null = null;\n   private sessionState: OperatorSessionState = 'idle';\n   private callPhase: OperatorCallPhase = 'idle';\n   private nextPlaybackTime = 0;\n   private playbackSources: AudioBufferSourceNode[] = [];\n   private micActive = false;\n   private onHold = false;\n   private muted = false;\n   private receivedRemoteAudio = false;\n   private heartbeatTimer: ReturnType<typeof setInterval> | null = null;\n   private sessionCloseNotified = false;\n   private intentionalDisconnect = false;\n\n   constructor(private handlers: OperatorSessionHandlers = {}) {}\n\n   getSessionState(): OperatorSessionState {\n      return this.sessionState;\n   }\n\n   getCallPhase(): OperatorCallPhase {\n      return this.callPhase;\n   }\n\n   private setSessionState(next: OperatorSessionState): void {\n      this.sessionState = next;\n      this.handlers.onSessionStateChange?.(next);\n   }\n\n   private setCallPhase(next: OperatorCallPhase): void {\n      this.callPhase = next;\n      this.handlers.onCallPhaseChange?.(next);\n   }\n\n   private notifySessionClosed(reason?: string): void {\n      if (this.sessionCloseNotified) return;\n      this.sessionCloseNotified = true;\n      this.handlers.onSessionClosed?.(reason);\n   }\n\n   async connect(session: RealtimeAuthSession, chatId: number): Promise<void> {\n      if (typeof window === 'undefined' || typeof WebSocket === 'undefined') {\n         throw new Error('Operator session WebSocket is not available in this environment');\n      }\n\n      await this.disconnect();\n      this.sessionCloseNotified = false;\n      this.setSessionState('connecting');\n      this.setCallPhase('connecting');\n\n      const isSsl = session.apiUrl.startsWith('https');\n      const host = session.apiUrl.replace(/^https?:\\/\\//, '');\n      const wsUrl = `${isSsl ? 'wss' : 'ws'}://${host}/api/v2/w/${session.workspaceUuid}/operator/chats/${chatId}/session-ws`;\n\n      await new Promise<void>((resolve, reject) => {\n         const ws = new WebSocket(wsUrl);\n         this.ws = ws;\n\n         ws.onopen = () => {\n            ws.send(JSON.stringify({ type: 'login', token: session.accessToken }));\n         };\n\n         ws.onmessage = (event) => {\n            try {\n               const msg = JSON.parse(String(event.data)) as {\n                  type?: string;\n                  name?: string;\n                  value?: Record<string, unknown>;\n                  message?: string;\n                  code?: string;\n                  event?: ChannelEvent;\n               };\n               this.handleMessage(msg, resolve, reject);\n            } catch {\n               /* ignore malformed frames */\n            }\n         };\n\n         ws.onerror = () => {\n            const message = 'Operator session WebSocket error';\n            const wasConnecting = this.sessionState === 'connecting';\n            this.setSessionState('error');\n            if (wasConnecting) {\n               this.setCallPhase('idle');\n               reject(new Error(message));\n            } else {\n               this.setCallPhase('failed');\n               this.handlers.onError?.(message);\n            }\n         };\n\n         ws.onclose = () => {\n            this.clearHeartbeat();\n            this.stopMicrophone();\n            this.stopPlayback();\n            const wasConnected = this.sessionState === 'connected';\n            this.setSessionState('idle');\n            this.setCallPhase('idle');\n            if (wasConnected && !this.intentionalDisconnect) {\n               this.notifySessionClosed('disconnect');\n            }\n            this.intentionalDisconnect = false;\n         };\n      });\n   }\n\n   private handleMessage(\n      msg: {\n         type?: string;\n         name?: string;\n         value?: Record<string, unknown>;\n         message?: string;\n         code?: string;\n         event?: ChannelEvent;\n      },\n      resolveLogin: () => void,\n      rejectLogin: (err: Error) => void\n   ): void {\n      if (msg.type === 'RUN_ERROR' || msg.type === 'error') {\n         const message = msg.message ?? 'Operator session error';\n         if (this.sessionState === 'connecting') {\n            this.setSessionState('error');\n            rejectLogin(new Error(message));\n         } else {\n            this.setCallPhase('failed');\n            this.handlers.onError?.(message);\n         }\n         return;\n      }\n\n      if (msg.type === 'protocol.init' && this.sessionState === 'connecting') {\n         return;\n      }\n\n      if (msg.type === 'CUSTOM' && msg.name === 'operator.session_ready') {\n         this.setSessionState('connected');\n         this.setCallPhase('ready');\n         this.startHeartbeat();\n         resolveLogin();\n         return;\n      }\n\n      if (msg.type === 'event' && msg.event) {\n         if (this.handleRemoteVoiceAudio(msg.event)) {\n            return;\n         }\n         this.handlers.onAguiEvent?.(msg.event);\n         return;\n      }\n\n      if (msg.type === 'CUSTOM' && msg.name === 'operator.call.started') {\n         this.receivedRemoteAudio = false;\n         this.setCallPhase('dialing');\n         return;\n      }\n\n      if (msg.type === 'CUSTOM' && msg.name === 'operator.call.ended') {\n         this.onHold = false;\n         this.muted = false;\n         this.receivedRemoteAudio = false;\n         this.stopMicrophone();\n         this.stopPlayback();\n         const endSession = msg.value?.end_session === true;\n         const reason = typeof msg.value?.reason === 'string' ? msg.value.reason : undefined;\n         if (endSession) {\n            this.setCallPhase('idle');\n            this.notifySessionClosed(reason ?? 'peer_hangup');\n         } else {\n            this.setCallPhase('ready');\n         }\n         return;\n      }\n   }\n\n   /** Play callee PCM from wrapped chat-stream events; returns true if handled. */\n   private handleRemoteVoiceAudio(event: ChannelEvent): boolean {\n      if (event.type !== 'CUSTOM' || event.name !== 'voice.audio') {\n         return false;\n      }\n      if (this.onHold) return true;\n\n      const value = event.value;\n      if (!value || typeof value !== 'object') return true;\n\n      const data = (value as Record<string, unknown>).data;\n      if (typeof data !== 'string' || !data) return true;\n\n      if (\n         !this.receivedRemoteAudio &&\n         (this.callPhase === 'dialing' || this.callPhase === 'live')\n      ) {\n         this.receivedRemoteAudio = true;\n         this.setCallPhase('live');\n      }\n      void this.playPcm16(base64ToFloat32Array(data));\n      return true;\n   }\n\n   private startHeartbeat(): void {\n      this.clearHeartbeat();\n      this.heartbeatTimer = setInterval(() => {\n         if (this.ws?.readyState === WebSocket.OPEN) {\n            this.ws.send(JSON.stringify({ type: 'heartbeat' }));\n         }\n      }, 30_000);\n   }\n\n   private clearHeartbeat(): void {\n      if (this.heartbeatTimer) {\n         clearInterval(this.heartbeatTimer);\n         this.heartbeatTimer = null;\n      }\n   }\n\n   private sendCustom(name: string, value: Record<string, unknown> = {}): void {\n      if (!this.ws || this.ws.readyState !== WebSocket.OPEN) {\n         throw new Error('Operator session WebSocket is not connected');\n      }\n      this.ws.send(JSON.stringify({ type: 'CUSTOM', name, value }));\n   }\n\n   async placeCall(memberId: number): Promise<void> {\n      if (!this.ws || this.ws.readyState !== WebSocket.OPEN) {\n         throw new Error('Operator session WebSocket is not connected');\n      }\n      if (this.sessionState !== 'connected') {\n         throw new Error('Operator session is not ready');\n      }\n      await this.startMicrophone();\n      this.sendCustom('operator.call.place', { member_id: memberId });\n   }\n\n   /**\n    * Answer an inbound operator call the caller has already been routed to.\n    *\n    * Symmetric with {@link placeCall} but for the inbound direction: instead of\n    * dialing an outbound leg it tells the backend to bridge the already-ringing\n    * caller to this operator session. The backend (see\n    * `lib/operator_session_handler.py::_answer_inbound_call`) registers the\n    * audio bridge, marks the ring state `answered`, and replies with\n    * `operator.call.started` — after which callee PCM arrives as `voice.audio`\n    * events (played via {@link playPcm16}) and mic audio streams the other way,\n    * exactly like an outbound call.\n    *\n    * Must be called once the session is ready (state `connected`). Starts the\n    * microphone before sending so the operator's audio is flowing the instant\n    * the bridge registers.\n    */\n   async answerCall(interactionId: string): Promise<void> {\n      if (!this.ws || this.ws.readyState !== WebSocket.OPEN) {\n         throw new Error('Operator session WebSocket is not connected');\n      }\n      if (this.sessionState !== 'connected') {\n         throw new Error('Operator session is not ready');\n      }\n      await this.startMicrophone();\n      this.sendCustom('operator.call.answer', { interaction_id: interactionId });\n   }\n\n   /**\n    * Mute or unmute the operator's outbound microphone. Muting gates mic frames\n    * locally (the caller stops hearing the operator) while callee audio keeps\n    * playing — distinct from {@link setHold}, which is a two-way pause the\n    * backend is told about. Purely client-side; no server round-trip.\n    */\n   setMuted(muted: boolean): void {\n      this.muted = muted;\n   }\n\n   isMuted(): boolean {\n      return this.muted;\n   }\n\n   hangUp(): void {\n      try {\n         this.sendCustom('operator.call.hangup');\n      } catch {\n         /* socket already closed */\n      }\n      this.onHold = false;\n      this.receivedRemoteAudio = false;\n   }\n\n   forwardCall(phoneNumber: string): void {\n      this.receivedRemoteAudio = false;\n      this.setCallPhase('dialing');\n      this.sendCustom('operator.call.forward', { phone_number: phoneNumber });\n   }\n\n   setHold(onHold: boolean): void {\n      this.onHold = onHold;\n      this.sendCustom('operator.call.hold', { on_hold: onHold });\n      if (this.callPhase === 'live' || this.callPhase === 'onHold') {\n         this.setCallPhase(onHold ? 'onHold' : 'live');\n      }\n      if (onHold) {\n         this.stopPlayback();\n      }\n   }\n\n   async startMicrophone(): Promise<void> {\n      if (typeof window === 'undefined') return;\n      if (!navigator.mediaDevices?.getUserMedia) {\n         throw new Error('Microphone not available in this browser');\n      }\n      if (this.micActive) return;\n\n      this.mediaStream = await navigator.mediaDevices.getUserMedia({\n         audio: {\n            echoCancellation: true,\n            noiseSuppression: true,\n            autoGainControl: true,\n         },\n      });\n\n      const Ctx =\n         window.AudioContext ??\n         (window as unknown as { webkitAudioContext?: typeof AudioContext }).webkitAudioContext;\n      if (!Ctx) throw new Error('Web Audio not supported');\n\n      this.audioContext = new Ctx();\n      if (this.audioContext.state === 'suspended') {\n         await this.audioContext.resume();\n      }\n\n      const source = this.audioContext.createMediaStreamSource(this.mediaStream);\n      const processor = this.audioContext.createScriptProcessor(4096, 1, 1);\n      this.processor = processor;\n\n      processor.onaudioprocess = (event) => {\n         if (!this.ws || this.ws.readyState !== WebSocket.OPEN) return;\n         if (this.onHold) return;\n         if (this.muted) return;\n         if (\n            this.callPhase !== 'dialing' &&\n            this.callPhase !== 'live' &&\n            this.callPhase !== 'onHold'\n         ) {\n            return;\n         }\n\n         const input = event.inputBuffer.getChannelData(0);\n         const copy = new Float32Array(input.length);\n         copy.set(input);\n\n         const sampleRate = this.audioContext?.sampleRate ?? TARGET_SAMPLE_RATE;\n         let pcm = copy;\n         if (sampleRate !== TARGET_SAMPLE_RATE) {\n            const ratio = sampleRate / TARGET_SAMPLE_RATE;\n            const newLen = Math.floor(copy.length / ratio);\n            const down = new Float32Array(newLen);\n            for (let i = 0; i < newLen; i += 1) {\n               down[i] = copy[Math.floor(i * ratio)];\n            }\n            pcm = down;\n         }\n\n         this.ws.send(\n            JSON.stringify({\n               type: 'CUSTOM',\n               name: 'voice.audio',\n               value: {\n                  data: float32ArrayToBase64(pcm),\n                  format: 'pcm16',\n                  sample_rate: TARGET_SAMPLE_RATE,\n               },\n            })\n         );\n      };\n\n      source.connect(processor);\n      processor.connect(this.audioContext.destination);\n      this.micActive = true;\n   }\n\n   stopMicrophone(): void {\n      this.processor?.disconnect();\n      this.processor = null;\n      for (const track of this.mediaStream?.getTracks() ?? []) {\n         track.stop();\n      }\n      this.mediaStream = null;\n      this.micActive = false;\n   }\n\n   private async playPcm16(samples: Float32Array): Promise<void> {\n      if (typeof window === 'undefined') return;\n\n      const Ctx =\n         window.AudioContext ??\n         (window as unknown as { webkitAudioContext?: typeof AudioContext }).webkitAudioContext;\n      if (!Ctx) return;\n\n      if (!this.audioContext || this.audioContext.state === 'closed') {\n         this.audioContext = new Ctx();\n      }\n      if (this.audioContext.state === 'suspended') {\n         await this.audioContext.resume();\n      }\n\n      const buffer = this.audioContext.createBuffer(1, samples.length, SERVER_SAMPLE_RATE);\n      buffer.copyToChannel(new Float32Array(samples), 0);\n\n      const source = this.audioContext.createBufferSource();\n      source.buffer = buffer;\n      source.connect(this.audioContext.destination);\n\n      const now = this.audioContext.currentTime;\n      const startAt = this.nextPlaybackTime < now + 0.02 ? now + 0.02 : this.nextPlaybackTime;\n      source.start(startAt);\n      this.nextPlaybackTime = startAt + buffer.duration;\n      this.playbackSources.push(source);\n      source.onended = () => {\n         const idx = this.playbackSources.indexOf(source);\n         if (idx >= 0) this.playbackSources.splice(idx, 1);\n      };\n   }\n\n   private stopPlayback(): void {\n      for (const src of this.playbackSources) {\n         try {\n            src.stop();\n         } catch {\n            /* already stopped */\n         }\n      }\n      this.playbackSources = [];\n      this.nextPlaybackTime = 0;\n   }\n\n   async disconnect(): Promise<void> {\n      this.intentionalDisconnect = true;\n      if (\n         this.callPhase === 'dialing' ||\n         this.callPhase === 'live' ||\n         this.callPhase === 'onHold'\n      ) {\n         this.hangUp();\n      }\n      this.clearHeartbeat();\n      this.stopMicrophone();\n      this.stopPlayback();\n      if (this.ws) {\n         this.ws.close();\n         this.ws = null;\n      }\n      if (this.audioContext && this.audioContext.state !== 'closed') {\n         await this.audioContext.close().catch(() => undefined);\n      }\n      this.audioContext = null;\n      this.onHold = false;\n      this.muted = false;\n      this.receivedRemoteAudio = false;\n      this.setSessionState('idle');\n      this.setCallPhase('idle');\n   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package/dist/realtime.d.cts

@@ -63,6 +63,7 @@ declare class OperatorSessionClient {
     private playbackSources;
     private micActive;
     private onHold;
+    private muted;
     private receivedRemoteAudio;
     private heartbeatTimer;
     private sessionCloseNotified;
@@ -81,6 +82,31 @@ declare class OperatorSessionClient {
     private clearHeartbeat;
     private sendCustom;
     placeCall(memberId: number): Promise<void>;
+    /**
+     * Answer an inbound operator call the caller has already been routed to.
+     *
+     * Symmetric with {@link placeCall} but for the inbound direction: instead of
+     * dialing an outbound leg it tells the backend to bridge the already-ringing
+     * caller to this operator session. The backend (see
+     * `lib/operator_session_handler.py::_answer_inbound_call`) registers the
+     * audio bridge, marks the ring state `answered`, and replies with
+     * `operator.call.started` — after which callee PCM arrives as `voice.audio`
+     * events (played via {@link playPcm16}) and mic audio streams the other way,
+     * exactly like an outbound call.
+     *
+     * Must be called once the session is ready (state `connected`). Starts the
+     * microphone before sending so the operator's audio is flowing the instant
+     * the bridge registers.
+     */
+    answerCall(interactionId: string): Promise<void>;
+    /**
+     * Mute or unmute the operator's outbound microphone. Muting gates mic frames
+     * locally (the caller stops hearing the operator) while callee audio keeps
+     * playing — distinct from {@link setHold}, which is a two-way pause the
+     * backend is told about. Purely client-side; no server round-trip.
+     */
+    setMuted(muted: boolean): void;
+    isMuted(): boolean;
     hangUp(): void;
     forwardCall(phoneNumber: string): void;
     setHold(onHold: boolean): void;