@graph8/sdk 0.362.0 → 0.373.0

package/blocks/dialer/components/dialer-screen.tsx

@@ -0,0 +1,361 @@
+"use client";
+
+/**
+ * DialerScreen: the whole calling page for a rep. Tabs: Session (pick a list, create a session, dial batch by batch,
+ * watch live calls, take them in the browser, record outcomes, read the transcript), Sessions (every session as a list;
+ * a row opens the full session record with stats, calls, queue, pause / resume / stop; ?tab=sessions&open=<id>&view=full
+ * is the full page) and History (the rep's past calls).
+ *
+ * Flow: choose a list (ListPicker) -> SessionStartForm (caller ID, power or parallel mode; creating it dials nobody)
+ * -> CallQueue ("Dial next batch" confirms each batch; pause, stop with confirm, skip contacts, hang up, mute, voicemail
+ * drop with confirm) -> Softphone ("Enable calling" confirms the one-hour credential) -> DispositionPanel for the call
+ * that just finished -> TranscriptViewer. Resume a session with `?session=<id>`.
+ *
+ * SDK operations (all through the composed parts): see CallQueue, SessionStartForm, Softphone, DispositionPanel, CallLog.
+ * External and destructive steps always open ConfirmSpendDialog; nothing dials by itself and there is no auto-advance.
+ * The browser audio vendor is `transport`; by default the Twilio adapter loads on demand (needs @twilio/voice-sdk).
+ * Buying or verifying a caller ID number happens in the graph8 app.
+ */
+import { useEffect, useMemo, useState, type ReactNode } from "react";
+import { Phone } from "lucide-react";
+import { Button, Skeleton, Table, TableBody, TableCell, TableHead, TableHeader, TableRow } from "@graph8/sdk/ui";
+import { ApiError } from "@/g8/components/api-error";
+import { KeyValueList } from "@/g8/components/screen/key-value-list";
+import { useG8Query } from "@/g8/hooks/use-g8-query";
+import { useCurrentMember } from "@/g8/pickers/hooks/use-current-member";
+import { MemberPicker } from "@/g8/pickers/components/member-picker";
+import type { MemberOption } from "@/g8/pickers/components/member-picker";
+import { g8Get } from "@/g8/lib/g8-client";
+import { EmptyState } from "@/g8/components/empty-state";
+import { ScreenLayout } from "@/g8/components/screen/screen-layout";
+import { SectionCard } from "@/g8/components/screen/section-card";
+import { useUrlState } from "@/g8/hooks/use-url-state";
+import { useUrlFilters } from "@/g8/hooks/use-url-filters";
+import { ListSelect } from "@/g8/crm/components/list-select";
+import { MoreFilters, RangeFilter, SelectFilter, TextFilter } from "@/g8/components/screen/filter-controls";
+import { ListPicker, type ListSummary } from "@/g8/lists/components/list-picker";
+import { SplitView } from "@/g8/components/screen/split-view";
+import { StatusPill } from "@/g8/components/screen/status-pill";
+import { Toolbar } from "@/g8/components/screen/toolbar";
+import { DialerSessionDetail } from "./dialer-session-detail";
+import { dataOf, isLiveCall, normalizeStatus, needsDisposition, type LiveCall, type NextBatchResult, type SessionDetail } from "../lib/dialer-types";
+import type { SoftphoneTransport } from "../lib/softphone-transport";
+import { CallHistory } from "./call-log-screen";
+import { CallQueue } from "./call-queue";
+import { DispositionPanel } from "./disposition-panel";
+import { Softphone } from "./softphone";
+import { TranscriptViewer } from "./transcript-viewer";
+import { rowActivationProps } from "@/g8/hooks/use-row-activation";
+import { RecordLink } from "@/g8/components/screen/record-link";
+
+export interface DialerScreenProps {
+  /**
+   * The rep these calls belong to. Optional: when omitted the rep is the signed-in team member (GET /team-members/me,
+   * a personal API key) and a MemberPicker switches rep. A passed `userId` always wins and hides the switcher.
+   */
+  userId?: string;
+  userEmail?: string;
+  /** Skip the list picker. */
+  listId?: string;
+  listTitle?: string;
+  /** Resume this session. */
+  sessionId?: string;
+  /** Your audio client. Default: the Twilio adapter, loaded on demand. */
+  transport?: SoftphoneTransport;
+  toolbarActions?: ReactNode;
+  renderRowActions?: (call: LiveCall) => ReactNode;
+  renderDetailActions?: (call: LiveCall) => ReactNode;
+  extraDetailTabs?: Array<{ id: string; label: string; render: (call: LiveCall) => ReactNode }>;
+  className?: string;
+}
+
+const TABS = [
+  { id: "session", label: "Session" },
+  { id: "sessions", label: "Sessions" },
+  { id: "history", label: "History" },
+];
+
+interface SessionRow {
+  session_id: string;
+  name?: string | null;
+  status?: string | null;
+  total_calls?: number | null;
+  user_email?: string | null;
+  from_phone?: string | null;
+  created_at?: unknown;
+  session_metadata?: Record<string, unknown> | null;
+}
+
+const STATUSES = ["ACTIVE", "PAUSED", "COMPLETED"];
+
+function sessionTone(status?: string | null) {
+  const s = normalizeStatus(status);
+  return s === "active" ? "positive" : s === "paused" ? "warning" : "neutral";
+}
+
+function created(v: unknown): string {
+  const d = typeof v === "string" ? new Date(v) : null;
+  return d && !Number.isNaN(d.getTime()) ? d.toLocaleString(undefined, { month: "short", day: "numeric", hour: "numeric", minute: "2-digit" }) : "";
+}
+
+/** All dialing sessions (GET /voice/dialer/sessions). A row opens the full session record: ?tab=sessions&open=<id>[&view=full]. */
+/** Every filter the sessions API takes (user_email comes from the screen's `userEmail`). */
+const SESSION_FILTERS = ["name", "status", "campaign_id", "list_id", "list_name", "date_from", "date_to", "sort_by", "sort_order"] as const;
+const SESSION_MORE = ["campaign_id", "list_id", "list_name", "date_from", "date_to", "sort_by", "sort_order"] as const;
+
+function SessionsTab({ userEmail, onWork }: { userEmail?: string; onWork: (id: string) => void }) {
+  // Its own param: `session` belongs to the Session tab (the running session); closing a detail here must never clear it.
+  const [openId, setOpenId] = useUrlState("open");
+  const [view, setView] = useUrlState("view");
+  const [page, setPage] = useState(1);
+  // Every filter the sessions API takes lives in the URL (`s_campaign_id=...`): status, name, campaign, list, dates, sort.
+  const uf = useUrlFilters(SESSION_FILTERS, { prefix: "s_" });
+  const { status, name } = uf.draft;
+  const f = uf.filters;
+  const search = f.name.trim();
+  const q = useG8Query(
+    async (signal) => {
+      const env = await g8Get("/voice/dialer/sessions", {
+        page, page_size: 25, status: f.status || undefined, name: search || undefined, user_email: userEmail,
+        campaign_id: f.campaign_id || undefined, list_id: f.list_id || undefined, list_name: f.list_name || undefined,
+        date_from: f.date_from ? `${f.date_from}T00:00:00Z` : undefined, date_to: f.date_to ? `${f.date_to}T23:59:59Z` : undefined,
+        sort_by: f.sort_by || undefined, sort_order: f.sort_by ? f.sort_order || undefined : undefined,
+      }, { signal });
+      const d = dataOf<{ sessions?: SessionRow[]; pagination?: { total_items?: number; total_pages?: number } }>(env);
+      return { rows: d.sessions ?? [], total: d.pagination?.total_items, pages: d.pagination?.total_pages };
+    },
+    [page, f, search, userEmail],
+    { enabled: uf.ready },
+  );
+  const rows = q.data?.rows ?? [];
+  useEffect(() => { setPage(1); }, [f]);
+  const list = (
+    <div className="space-y-3">
+      <Toolbar
+        search={{ value: name, onChange: (v) => uf.set("name", v), debounceMs: 0, placeholder: "Search by session name" }}
+        filters={
+          <>
+            <select aria-label="Session status" className="h-8 rounded-md border border-border bg-background px-2 text-sm" value={status} onChange={(e) => uf.set("status", e.target.value)}>
+              <option value="">Any status</option>
+              {STATUSES.map((s) => <option key={s} value={s}>{s.toLowerCase()}</option>)}
+            </select>
+            <MoreFilters activeCount={SESSION_MORE.filter((k) => uf.draft[k]).length}>
+              <TextFilter label="campaign" placeholder="Campaign ID" value={uf.draft.campaign_id} onChange={(v) => uf.set("campaign_id", v)} className="w-40" />
+              <ListSelect label="Filter by list" emptyOption="Any list" value={uf.draft.list_id} valueLabel={`List ${uf.draft.list_id}`} pageSize={100} onChange={(l) => uf.set("list_id", l ? String(l.id) : "")} />
+              <TextFilter label="list name" placeholder="List name" value={uf.draft.list_name} onChange={(v) => uf.set("list_name", v)} className="w-40" />
+              <RangeFilter label="Created" type="date" min={uf.draft.date_from} max={uf.draft.date_to} onMinChange={(v) => uf.set("date_from", v)} onMaxChange={(v) => uf.set("date_to", v)} />
+              <SelectFilter label="sort" any="Newest first" value={uf.draft.sort_by} onChange={(v) => uf.set("sort_by", v)} options={[{ value: "created_at", label: "Created" }, { value: "updated_at", label: "Last updated" }, { value: "total_calls", label: "Calls" }]} />
+              <SelectFilter label="sort order" any="Descending" value={uf.draft.sort_order} onChange={(v) => uf.set("sort_order", v)} options={[{ value: "asc", label: "Ascending" }]} />
+            </MoreFilters>
+            {uf.active ? <Button variant="ghost" size="sm" onClick={uf.clear}>Clear filters</Button> : null}
+          </>
+        }
+      />
+      {q.error ? (
+        <ApiError error={q.error} title="Could not load sessions" onRetry={() => void q.refetch()} />
+      ) : q.loading && !q.data ? (
+        <Skeleton className="h-32 w-full" aria-label="Loading sessions" />
+      ) : rows.length === 0 ? (
+        <EmptyState icon={<Phone className="size-6" />} title={uf.active ? "No sessions match" : "No sessions yet"} description={uf.active ? "Try a different search or fewer filters." : "Start one in the Session tab. Each session keeps its queue, calls and outcomes."} />
+      ) : (
+        <Table aria-label="Dialing sessions">
+          <TableHeader><TableRow><TableHead>Session</TableHead><TableHead>Status</TableHead><TableHead>Calls</TableHead><TableHead>Rep</TableHead><TableHead>Started</TableHead></TableRow></TableHeader>
+          <TableBody>
+            {rows.map((r) => (
+              <TableRow key={r.session_id} data-state={openId === r.session_id ? "selected" : undefined} className="cursor-pointer" {...rowActivationProps(() => setOpenId(r.session_id))}>
+                <TableCell className="font-medium"><RecordLink param="open" id={r.session_id} onOpen={() => setOpenId(r.session_id)}>{r.name ?? "Dialing session"}</RecordLink></TableCell>
+                <TableCell><StatusPill tone={sessionTone(r.status)}>{normalizeStatus(r.status) || "unknown"}</StatusPill></TableCell>
+                <TableCell className="tabular-nums">{r.total_calls ?? ""}</TableCell>
+                <TableCell>{r.user_email ?? ""}</TableCell>
+                <TableCell>{created(r.created_at)}</TableCell>
+              </TableRow>
+            ))}
+          </TableBody>
+        </Table>
+      )}
+      <div className="flex items-center justify-between text-sm text-muted-foreground">
+        <span>{q.data?.total != null ? `${q.data.total.toLocaleString()} sessions` : `Page ${page}`}</span>
+        <div className="flex gap-2">
+          <Button size="sm" variant="outline" disabled={page <= 1} onClick={() => setPage(page - 1)}>Previous</Button>
+          <Button size="sm" variant="outline" disabled={q.data?.pages != null ? page >= q.data.pages : rows.length < 25} onClick={() => setPage(page + 1)}>Next</Button>
+        </div>
+      </div>
+    </div>
+  );
+  const expanded = view === "full" && Boolean(openId);
+  return (
+    <SplitView
+      list={list}
+      detailOpen={Boolean(openId)}
+      onCloseDetail={() => { setOpenId(null); setView(null); }}
+      expanded={expanded}
+      onExpandedChange={(next) => setView(next ? "full" : null)}
+      detail={openId ? (
+        <DialerSessionDetail
+          key={openId}
+          sessionId={openId}
+          userEmail={userEmail}
+          onWork={onWork}
+          onClose={() => { setOpenId(null); setView(null); }}
+          onExpand={expanded ? undefined : () => setView("full")}
+          onCollapse={expanded ? () => setView(null) : undefined}
+          onChanged={() => void q.refetch()}
+        />
+      ) : null}
+    />
+  );
+}
+
+/** The Twilio adapter, created once in the browser; null until loaded or when the optional peer is missing. */
+function useDefaultTransport(provided?: SoftphoneTransport): SoftphoneTransport | null {
+  const [loaded, setLoaded] = useState<SoftphoneTransport | null>(null);
+  useEffect(() => {
+    if (provided) return;
+    let live = true;
+    import("../lib/twilio-transport").then((m) => { if (live) setLoaded(m.createTwilioTransport()); }).catch(() => undefined);
+    return () => { live = false; };
+  }, [provided]);
+  return provided ?? loaded;
+}
+
+/** Every field of the session in one card; re-read when the call list changes. */
+function SessionDetails({ sessionId, version }: { sessionId: string; version: number }) {
+  const q = useG8Query(async (signal) => dataOf<SessionDetail>(await g8Get(`/dialer/sessions/${encodeURIComponent(sessionId)}`, undefined, { signal })), [sessionId, version]);
+  const d = q.data;
+  if (q.error) return <ApiError error={q.error} title="Could not load the session" onRetry={() => void q.refetch()} />;
+  if (!d) return <Skeleton className="h-24 w-full" aria-label="Loading session details" />;
+  const dash = "";
+  return (
+    <SectionCard title="Session details">
+      <KeyValueList
+        columns={1}
+        items={[
+          { label: "Name", value: d.name ?? dash },
+          { label: "Status", value: String(d.status ?? dash).toLowerCase() },
+          { label: "List", value: d.list_title ?? d.list_id ?? dash },
+          { label: "Mode", value: d.dialing_mode ? `${d.dialing_mode}${d.dialing_mode === "parallel" ? ` (${Math.min(4, Math.max(1, d.parallel_count ?? 2))} at once)` : ""}` : dash },
+          { label: "Caller ID", value: d.from_phone ?? dash },
+          { label: "Contacts", value: d.counts?.total ?? dash },
+          { label: "Dialed", value: d.counts?.total_dialed ?? dash },
+          { label: "Left in queue", value: d.counts?.queue_remaining ?? dash },
+          { label: "Voicemails", value: d.live_state?.voicemail_calls ?? dash },
+        ]}
+      />
+    </SectionCard>
+  );
+}
+
+function SessionTab(props: DialerScreenProps & { onCalls: (calls: LiveCall[]) => void }) {
+  const [sessionId, setSessionId] = useUrlState("session", props.sessionId ?? "");
+  const [list, setList] = useState<{ id?: string; title?: string } | null>(props.listId ? { id: props.listId, title: props.listTitle } : null);
+  const [calls, setCalls] = useState<LiveCall[]>([]);
+  const [selected, setSelected] = useState<LiveCall | null>(null);
+  const [batch, setBatch] = useState<NextBatchResult | null>(null);
+  const transport = useDefaultTransport(props.transport);
+  const waiting = useMemo(() => calls.find(needsDisposition) ?? null, [calls]);
+  const focus = selected ?? waiting;
+  const { onCalls } = props;
+  useEffect(() => { onCalls(calls); }, [calls, onCalls]);
+
+  if (!sessionId && !list) {
+    return (
+      <SectionCard title="Who do you want to call?" description="Pick a contact list. Creating a session dials nobody; each batch is confirmed before it goes out.">
+        <ListPicker type="contacts" allowCreate={false} onChange={(l: ListSummary) => setList({ id: String(l.id), title: l.title })} />
+      </SectionCard>
+    );
+  }
+  return (
+    <div className="grid gap-4 lg:grid-cols-[minmax(0,3fr)_minmax(0,2fr)]">
+      <CallQueue
+        sessionId={sessionId || undefined}
+        userId={props.userId}
+        userEmail={props.userEmail}
+        listId={list?.id}
+        listTitle={list?.title}
+        onSessionCreated={setSessionId}
+        onBatch={setBatch}
+        onCalls={setCalls}
+        onSelectCall={setSelected}
+      />
+      <div className="space-y-4">
+        {props.userId && transport ? (
+          <Softphone key={props.userId} userId={props.userId} transport={transport} conferenceName={batch?.conference_name} joinMuted={(batch?.batch?.length ?? 1) > 1} />
+        ) : props.userId ? (
+          <Skeleton className="h-24 w-full" aria-label="Loading softphone" />
+        ) : (
+          <SectionCard title="Softphone"><p className="text-sm text-muted-foreground">Choose the rep above to take calls in this browser. A personal API key is the rep automatically; an organisation key is not a person.</p></SectionCard>
+        )}
+        {sessionId ? (
+          <>
+            <SessionDetails sessionId={sessionId} version={calls.length} />
+            <DispositionPanel key={`outcome-${focus?.call_id}`} call={focus} onSaved={() => setSelected(null)} />
+            {focus ? (
+              <>
+                <TranscriptViewer key={`transcript-${focus.call_id}`} roomName={focus.room_name ?? focus.call_id} live={isLiveCall(focus)} />
+                {props.renderDetailActions ? <div className="flex flex-wrap gap-2">{props.renderDetailActions(focus)}</div> : null}
+                {(props.extraDetailTabs ?? []).map((t) => <SectionCard key={t.id} title={t.label}>{t.render(focus)}</SectionCard>)}
+              </>
+            ) : (
+              <EmptyState title="Nothing on screen" description="The transcript of the call you select shows here." />
+            )}
+          </>
+        ) : null}
+      </div>
+    </div>
+  );
+}
+
+/** Who is calling, shown with a switcher when the rep was not passed in. Managers can pick a teammate; a personal key can only be itself. */
+function RepSwitcher({ me, picked, onPick }: { me: ReturnType<typeof useCurrentMember>; picked: MemberOption | null; onPick: (m: MemberOption | null) => void }) {
+  const current = picked ?? me.member;
+  return (
+    <div className="flex flex-wrap items-center gap-2 text-sm" aria-label="Rep">
+      {me.loading ? <span className="text-muted-foreground">Finding your user...</span> : null}
+      {current ? <span>Calling as {current.name}{current.id === me.userId ? " (you)" : ""}</span> : null}
+      <MemberPicker label={current ? "Switch rep" : "Rep"} value={current?.id ?? null} onChange={onPick} placeholder="Choose who is calling" />
+      {picked && me.member && picked.id !== me.userId ? <Button size="sm" variant="ghost" onClick={() => onPick(null)}>Use me</Button> : null}
+    </div>
+  );
+}
+
+export function DialerScreen(props: DialerScreenProps) {
+  const [tab, setTab] = useUrlState("tab", "session");
+  const [, setView] = useUrlState("view");
+  const [, setSession] = useUrlState("session");
+  const [calls, setCalls] = useState<LiveCall[]>([]);
+  // The rep: a passed userId wins (BC). Otherwise the signed-in team member, or a teammate picked in the switcher.
+  const me = useCurrentMember({ enabled: !props.userId });
+  const [picked, setPicked] = useState<MemberOption | null>(null);
+  const rep = props.userId ? null : (picked ?? me.member);
+  const userId = props.userId ?? rep?.id;
+  const userEmail = props.userId ? props.userEmail : (rep ? (rep.email ?? undefined) : props.userEmail);
+  const active = TABS.some((t) => t.id === tab) ? tab : "session";
+  // The header counters describe the Session tab's calls; drop them when it unmounts so they are never stale.
+  useEffect(() => { if (active !== "session") setCalls([]); }, [active]);
+  const live = calls.filter(isLiveCall).length;
+  const stats = calls.length > 0
+    ? [
+        { label: "On calls now", value: live, tone: live > 0 ? ("positive" as const) : ("neutral" as const) },
+        { label: "Need an outcome", value: calls.filter(needsDisposition).length, tone: calls.some(needsDisposition) ? ("warning" as const) : ("neutral" as const) },
+        { label: "Voicemails", value: calls.filter((c) => c.is_voicemail).length },
+        { label: "Calls this session", value: calls.length },
+      ]
+    : undefined;
+  return (
+    <ScreenLayout
+      className={props.className}
+      title="Dialer"
+      description="Call a list batch by batch, take calls in the browser and record every outcome."
+      icon={<Phone className="size-5" />}
+      actions={props.userId ? props.toolbarActions : <><RepSwitcher me={me} picked={picked} onPick={setPicked} />{props.toolbarActions}</>}
+      tabs={TABS}
+      activeTab={active}
+      onTabChange={(id) => setTab(id)}
+      stats={stats}
+    >
+      {active === "session" ? <SessionTab {...props} userId={userId} userEmail={userEmail} onCalls={setCalls} /> : null}
+      {active === "sessions" ? <SessionsTab userEmail={props.userEmail} onWork={(id) => { setSession(id); setView(null); setTab("session"); }} /> : null}
+      {active === "history" ? <CallHistory userEmail={props.userEmail ?? userEmail} /> : null}
+    </ScreenLayout>
+  );
+}

package/blocks/dialer/components/dialer-session-detail.tsx

@@ -0,0 +1,153 @@
+"use client";
+
+/**
+ * DialerSessionDetail: one dialer session as a complete record. Tabs: Overview (stats and every session field), Calls (the
+ * calls in the session with hang up, mute and confirmed voicemail drop) and Queue (contacts still waiting, with skip).
+ * Header actions: Pause, Resume (dials the next contacts, so it is confirmed), Stop (hangs up live calls, confirmed) and
+ * "Work this session" (hands the id to the caller so the calling workspace can take over).
+ *
+ * SDK operations, in order:
+ *   1. GET /dialer/sessions/{id}/queue-stats + GET /dialer/sessions/{id}   read    (polled every 5s via useDialerSession)
+ *   2. POST /dialer/sessions/{id}/pause                                      write   (hangs up live calls)
+ *   3. POST /voice/dialer/sessions/{id}/resume { max_contacts }              EXTERNAL -> ConfirmSpendDialog first (places real calls)
+ *   4. POST /dialer/sessions/{id}/stop                                       write   -> ConfirmSpendDialog (one-way, hangs up live calls)
+ * Calls and queue use LiveCallsTable and WaitingContacts (see those files for their operations and confirmations).
+ * Full-page mode: pass `expanded` plus `onExpand` / `onCollapse` (DialerScreen ties them to `?view=full`).
+ */
+import { useState, type ReactNode } from "react";
+import { Phone } from "lucide-react";
+import { Button, Skeleton } from "@graph8/sdk/ui";
+import { ApiError } from "@/g8/components/api-error";
+import { ConfirmSpendDialog } from "@/g8/components/confirm-spend-dialog";
+import { DetailPanel } from "@/g8/components/screen/detail-panel";
+import { KeyValueList } from "@/g8/components/screen/key-value-list";
+import { SectionCard } from "@/g8/components/screen/section-card";
+import { StatStrip } from "@/g8/components/screen/stat-strip";
+import { StatusPill } from "@/g8/components/screen/status-pill";
+import { useG8Mutation } from "@/g8/hooks/use-g8-mutation";
+import { g8Post } from "@/g8/lib/g8-client";
+import { useDialerSession } from "../hooks/use-dialer-session";
+import { isLiveCall, isSessionOver, needsDisposition, normalizeStatus } from "../lib/dialer-types";
+import { WaitingContacts } from "./call-queue";
+import { LiveCallsTable } from "./live-calls-table";
+import { pluralWord } from "@/g8/lib/plural";
+
+export interface DialerSessionDetailProps {
+  sessionId: string;
+  /** Needed by pause on some orgs; optional. */
+  userEmail?: string;
+  /** Show "Work this session" and call this with the id. */
+  onWork?: (sessionId: string) => void;
+  onClose?: () => void;
+  onExpand?: () => void;
+  onCollapse?: () => void;
+  /** Called after pause, resume or stop succeeded (refresh your list). */
+  onChanged?: () => void;
+  /** Extra buttons in the header. */
+  actions?: ReactNode;
+  className?: string;
+}
+
+function tone(status: string) {
+  return status === "active" ? "positive" : status === "paused" ? "warning" : status === "completed" || status === "stopped" ? "neutral" : "info";
+}
+
+export function DialerSessionDetail({ sessionId, userEmail, onWork, onClose, onExpand, onCollapse, onChanged, actions, className }: DialerSessionDetailProps) {
+  const session = useDialerSession(sessionId);
+  const [version, setVersion] = useState(0);
+  const [asking, setAsking] = useState<"resume" | "stop" | null>(null);
+  const changed = () => { setVersion((v) => v + 1); session.refresh(); onChanged?.(); };
+  const base = `/dialer/sessions/${encodeURIComponent(sessionId)}`;
+  const pause = useG8Mutation(() => g8Post(`${base}/pause`, undefined, { query: { user_email: userEmail } }), { onSuccess: changed });
+  const stop = useG8Mutation(() => g8Post(`${base}/stop`), { onSuccess: () => { setAsking(null); changed(); }, onError: () => setAsking(null) });
+  const detail = session.detail;
+  const mode = detail?.dialing_mode ?? "power";
+  const count = mode === "parallel" ? Math.min(4, Math.max(1, detail?.parallel_count ?? 2)) : 1;
+  const resume = useG8Mutation(() => g8Post(`/voice/dialer/sessions/${encodeURIComponent(sessionId)}/resume`, { max_contacts: count }), { onSuccess: () => { setAsking(null); changed(); }, onError: () => setAsking(null) });
+
+  if (!session.stats && !session.error) return <Skeleton className="h-48 w-full" aria-label="Loading session" />;
+  const status = normalizeStatus(session.stats?.status ?? detail?.status);
+  const over = isSessionOver(status);
+  const calls = session.calls;
+  const failure = session.error ?? pause.error ?? stop.error ?? resume.error;
+
+  const header = (
+    <>
+      {onWork && !over ? <Button size="sm" variant="outline" onClick={() => onWork(sessionId)}><Phone className="mr-1 size-4" />Work this session</Button> : null}
+      {status === "active" ? <Button size="sm" variant="outline" disabled={pause.loading} loading={pause.loading} onClick={() => void pause.mutate(undefined)}>Pause</Button> : null}
+      {status === "paused" ? <Button size="sm" variant="outline" onClick={() => setAsking("resume")}>Resume</Button> : null}
+      {!over ? <Button size="sm" variant="outline" onClick={() => setAsking("stop")}>Stop</Button> : null}
+      {actions}
+    </>
+  );
+  const overview = (
+    <div className="space-y-4">
+      <StatStrip
+        items={[
+          { label: "Left in queue", value: session.stats?.queue_remaining ?? detail?.counts?.queue_remaining ?? 0 },
+          { label: "On calls now", value: calls.filter(isLiveCall).length, tone: calls.some(isLiveCall) ? "positive" : "neutral" },
+          { label: "Need an outcome", value: calls.filter(needsDisposition).length, tone: calls.some(needsDisposition) ? "warning" : "neutral" },
+          { label: "Voicemails", value: detail?.live_state?.voicemail_calls ?? calls.filter((c) => c.is_voicemail).length },
+        ]}
+      />
+      <SectionCard title="Session details">
+        <KeyValueList
+          columns={2}
+          items={[
+            { label: "Name", value: detail?.name ?? "" },
+            { label: "Status", value: status },
+            { label: "List", value: detail?.list_title ?? detail?.list_id ?? "" },
+            { label: "Mode", value: detail?.dialing_mode ? `${detail.dialing_mode}${detail.dialing_mode === "parallel" ? ` (${count} at once)` : ""}` : "" },
+            { label: "Caller ID", value: detail?.from_phone ?? "" },
+            { label: "Contacts", value: detail?.counts?.total },
+            { label: "Dialed", value: detail?.counts?.total_dialed },
+            { label: "Not dialed yet", value: detail?.counts?.total_undialed },
+            { label: "Session id", value: sessionId, mono: true, wide: true },
+          ]}
+        />
+      </SectionCard>
+    </div>
+  );
+
+  return (
+    <div className={className}>
+      {failure ? <ApiError error={failure} title="Session problem" onRetry={() => session.refresh()} /> : null}
+      <DetailPanel
+        title={detail?.name ?? "Dialing session"}
+        subtitle={detail?.list_title ?? undefined}
+        badges={<StatusPill tone={tone(status)} dot>{status || "unknown"}</StatusPill>}
+        actions={header}
+        onClose={onClose}
+        onExpand={onExpand}
+        onCollapse={onCollapse}
+        tabs={[
+          { id: "overview", label: "Overview", content: overview },
+          { id: "calls", label: "Calls", count: calls.length, content: <LiveCallsTable sessionId={sessionId} calls={calls} onChanged={changed} /> },
+          { id: "queue", label: "Queue", content: <WaitingContacts sessionId={sessionId} version={version} onSkipped={changed} /> },
+        ]}
+      />
+      <ConfirmSpendDialog
+        open={asking === "resume"}
+        tier="external"
+        title={count > 1 ? `Resume and dial the next ${count} ${pluralWord(count, "contact")}?` : "Resume and dial the next contact?"}
+        description="This places real phone calls to people on the list and reserves credits for each attempt."
+        confirmLabel="Resume and dial"
+        recipients={count}
+        confirming={resume.loading}
+        onConfirm={() => void resume.mutate(undefined)}
+        onCancel={() => setAsking(null)}
+      />
+      <ConfirmSpendDialog
+        open={asking === "stop"}
+        tier="destructive"
+        title="Stop this session?"
+        description="Every live call is hung up and the session is completed. It cannot be resumed."
+        confirmLabel="Stop session"
+        affected={calls.filter(isLiveCall).length}
+        confirming={stop.loading}
+        onConfirm={() => void stop.mutate(undefined)}
+        onCancel={() => setAsking(null)}
+      />
+    </div>
+  );
+}

package/blocks/dialer/components/disposition-panel.tsx

@@ -54,7 +54,7 @@ export function DispositionPanel({ call, onSaved, className }: DispositionPanelP
   return (
     <section className={`space-y-3 rounded-lg border p-4 ${className ?? ""}`} aria-label="Call outcome">
       <header>
-        <h3 className="text-sm font-semibold">How did the call with {contactName(call)} go?</h3>
+        <h3 className="text-sm font-medium">How did the call with {contactName(call)} go?</h3>
         {call.disposition ? <p className="text-xs text-muted-foreground">Currently: {call.disposition}</p> : null}
       </header>
       <div role="radiogroup" aria-label="Outcome" className="flex flex-wrap gap-2">

package/blocks/dialer/components/live-calls-table.tsx

@@ -18,8 +18,12 @@ import { EmptyState } from "@/g8/components/empty-state";
 import { g8Post } from "@/g8/lib/g8-client";
 import { useG8Mutation } from "@/g8/hooks/use-g8-mutation";
 import { contactName, isLiveCall, normalizeStatus, type LiveCall } from "../lib/dialer-types";
+import { rowActivationProps } from "@/g8/hooks/use-row-activation";
+import { RecordLink } from "@/g8/components/screen/record-link";
 
 export interface LiveCallsTableProps {
+  /** URL param the host screen reads for this record type. With it the name is a real link (Cmd-click opens it in a new tab); without it a plain button. */
+  linkParam?: string;
   sessionId: string;
   calls: LiveCall[];
   /** Called after a control succeeded; refresh the session here. */
@@ -29,7 +33,7 @@ export interface LiveCallsTableProps {
   className?: string;
 }
 
-export function LiveCallsTable({ sessionId, calls, onChanged, onSelect, className }: LiveCallsTableProps) {
+export function LiveCallsTable({ linkParam, sessionId, calls, onChanged, onSelect, className }: LiveCallsTableProps) {
   const [voicemailFor, setVoicemailFor] = useState<LiveCall | null>(null);
   // Per-row busy state: only the row being acted on is disabled, not every call in the table.
   const [busy, setBusy] = useState<ReadonlySet<string>>(new Set());
@@ -71,8 +75,8 @@ export function LiveCallsTable({ sessionId, calls, onChanged, onSelect, classNam
             const live = isLiveCall(call);
             const rowBusy = busy.has(call.call_id);
             return (
-              <TableRow key={call.call_id} className={onSelect ? "cursor-pointer" : undefined} onClick={() => onSelect?.(call)}>
-                <TableCell className="font-medium">{contactName(call)}</TableCell>
+              <TableRow key={call.call_id} className={onSelect ? "cursor-pointer" : undefined} {...(onSelect ? rowActivationProps(() => onSelect(call)) : {})}>
+                <TableCell className="font-medium">{onSelect ? <RecordLink param={linkParam} id={call.call_id} onOpen={() => onSelect(call)}>{contactName(call)}</RecordLink> : contactName(call)}</TableCell>
                 <TableCell>{call.to_phone}</TableCell>
                 <TableCell className="capitalize">{call.is_voicemail ? "voicemail" : normalizeStatus(call.status)}{call.disposition ? ` · ${call.disposition}` : ""}</TableCell>
                 <TableCell className="space-x-1 text-right" onClick={(e) => e.stopPropagation()}>