@goxtechnologies/connectwise-psa-mcp 1.1.0

package/dist/operations/analytics-msp-schedule.js

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+// ConnectWise PSA MCP Server — MSP Analytics: Schedule & Capacity (5 handlers)
+import { getAPI } from '../services/connectwise-api.js';
+import { num, nested, daysAgo, round2, groupByDate, pct, hoursDisplay, mdTable, weekdaysBetween, } from './analytics-msp-utils.js';
+// ---------------------------------------------------------------------------
+// Handler registry
+// ---------------------------------------------------------------------------
+export const mspScheduleHandlers = {};
+function reg(name, handler) {
+    mspScheduleHandlers[name] = handler;
+}
+// ---------------------------------------------------------------------------
+// Internal helpers
+// ---------------------------------------------------------------------------
+/**
+ * Compute scheduled hours from a schedule entry.
+ * All-day entries have dateStart/dateEnd both at 00:00:00 on the same or
+ * consecutive day; they are treated as 0h so they don't inflate capacity
+ * numbers (ConnectWise uses them as placeholder blocks, not hour-precise work).
+ */
+function scheduledHours(entry) {
+    const start = String(entry['dateStart'] ?? '');
+    const end = String(entry['dateEnd'] ?? '');
+    if (!start || !end)
+        return 0;
+    // All-day items: both timestamps end in T00:00:00Z (or similar midnight)
+    const startMidnight = start.includes('T00:00:00');
+    const endMidnight = end.includes('T00:00:00');
+    if (startMidnight && endMidnight)
+        return 0;
+    const diffMs = new Date(end).getTime() - new Date(start).getTime();
+    if (!Number.isFinite(diffMs) || diffMs <= 0)
+        return 0;
+    return diffMs / 3_600_000; // ms → hours
+}
+/** Returns the YYYY-MM-DD date string for a date N weekdays ahead of today. */
+function weekdaysAhead(n) {
+    const d = new Date();
+    let added = 0;
+    while (added < n) {
+        d.setUTCDate(d.getUTCDate() + 1);
+        const day = d.getUTCDay();
+        if (day >= 1 && day <= 5)
+            added++;
+    }
+    return d.toISOString().split('T')[0];
+}
+/** ISO timestamp for today's start-of-day (UTC). */
+function todayISO() {
+    return new Date().toISOString().split('T')[0] + 'T00:00:00Z';
+}
+/** ISO timestamp for N days from today start-of-day (UTC). */
+function daysFromNow(n) {
+    const d = new Date();
+    d.setUTCDate(d.getUTCDate() + n);
+    return d.toISOString().split('T')[0] + 'T00:00:00Z';
+}
+// ===========================================================================
+// 1. schedule_vs_actual
+// ===========================================================================
+reg('schedule_vs_actual', async (params) => {
+    const identifier = String(params['identifier'] ?? '');
+    if (!identifier)
+        return 'Error: identifier is required.';
+    const startRaw = String(params['start_date'] ?? daysAgo(7));
+    const endRaw = String(params['end_date'] ?? todayISO());
+    // Normalise to YYYY-MM-DD for weekday enumeration
+    const startDate = startRaw.substring(0, 10);
+    const endDate = endRaw.substring(0, 10);
+    const api = getAPI();
+    const [schedResult, timeResult] = await Promise.all([
+        api.paginatedFetch('/schedule/entries', `member/identifier='${identifier}' AND dateStart>=[${startRaw}] AND dateStart<=[${endRaw}]`, 'id,dateStart,dateEnd,member/identifier', 2000),
+        api.paginatedFetch('/time/entries', `member/identifier='${identifier}' AND timeStart>=[${startRaw}] AND timeStart<=[${endRaw}]`, 'id,actualHours,timeStart,member/identifier', 2000),
+    ]);
+    // Group schedule entries by date
+    const schedByDate = groupByDate(schedResult.items, 'dateStart');
+    // Group time entries by date (field: timeStart)
+    const timeByDate = groupByDate(timeResult.items, 'timeStart');
+    const weekdays = weekdaysBetween(startDate, endDate);
+    const rows = [];
+    let totalSched = 0;
+    let totalLogged = 0;
+    for (const day of weekdays) {
+        const schedEntries = schedByDate.get(day) ?? [];
+        const timeEntries = timeByDate.get(day) ?? [];
+        const scheduled = schedEntries.reduce((acc, e) => acc + scheduledHours(e), 0);
+        const logged = timeEntries.reduce((acc, e) => acc + num(e['actualHours']), 0);
+        const delta = round2(logged - scheduled);
+        const coverage = pct(logged, scheduled);
+        totalSched += scheduled;
+        totalLogged += logged;
+        rows.push([
+            day,
+            hoursDisplay(round2(scheduled)),
+            hoursDisplay(round2(logged)),
+            (delta >= 0 ? '+' : '') + hoursDisplay(delta),
+            coverage,
+        ]);
+    }
+    const summary = [
+        `## Schedule vs Actual — ${identifier} (${startDate} to ${endDate})`,
+        '',
+        `**Total Scheduled:** ${hoursDisplay(round2(totalSched))} | **Total Logged:** ${hoursDisplay(round2(totalLogged))} | **Overall Coverage:** ${pct(totalLogged, totalSched)}`,
+        '',
+    ].join('\n');
+    if (rows.length === 0)
+        return summary + '_No weekdays in range._';
+    return (summary +
+        mdTable(['Date', 'Scheduled', 'Logged', 'Delta', 'Coverage %'], rows));
+});
+// ===========================================================================
+// 2. team_capacity_forecast
+// ===========================================================================
+reg('team_capacity_forecast', async (params) => {
+    const daysAhead = Math.max(1, num(params['days_ahead'], 7));
+    const startISO = todayISO();
+    const endISO = daysFromNow(daysAhead);
+    const startDate = startISO.substring(0, 10);
+    const endDate = endISO.substring(0, 10);
+    const api = getAPI();
+    const [membersResult, schedResult] = await Promise.all([
+        api.paginatedFetch('/system/members', 'inactiveFlag=false', 'id,identifier,firstName,lastName', 500),
+        api.paginatedFetch('/schedule/entries', `dateStart>=[${startISO}] AND dateStart<=[${endISO}]`, 'id,dateStart,dateEnd,member/identifier', 5000),
+    ]);
+    // Available weekday capacity per member: 8h * weekdays in range
+    const weekdays = weekdaysBetween(startDate, endDate);
+    const totalCapacityHours = 8 * weekdays.length;
+    // Accumulate scheduled hours per member identifier
+    const scheduledByMember = {};
+    for (const entry of schedResult.items) {
+        const id = nested(entry, 'member', 'identifier');
+        if (id === 'N/A')
+            continue;
+        scheduledByMember[id] = (scheduledByMember[id] ?? 0) + scheduledHours(entry);
+    }
+    // Build result rows for members that have data or are active
+    const rows = [];
+    for (const member of membersResult.items) {
+        const id = String(member['identifier'] ?? '');
+        const name = `${member['firstName'] ?? ''} ${member['lastName'] ?? ''}`.trim() || id;
+        const scheduled = round2(scheduledByMember[id] ?? 0);
+        const available = round2(Math.max(0, totalCapacityHours - scheduled));
+        const booked = pct(scheduled, totalCapacityHours);
+        rows.push([`${name} (${id})`, hoursDisplay(scheduled), hoursDisplay(available), booked]);
+    }
+    // Sort descending by scheduled hours
+    rows.sort((a, b) => parseFloat(b[1]) - parseFloat(a[1]));
+    const summary = [
+        `## Team Capacity Forecast — Next ${daysAhead} Days (${startDate} to ${endDate})`,
+        '',
+        `**Weekdays:** ${weekdays.length} | **Capacity per Member:** ${totalCapacityHours}h | **Members:** ${membersResult.items.length}`,
+        '',
+    ].join('\n');
+    if (rows.length === 0)
+        return summary + '_No active members found._';
+    return (summary +
+        mdTable(['Member', 'Scheduled', 'Available', '% Booked'], rows));
+});
+// ===========================================================================
+// 3. overbooked_detection
+// ===========================================================================
+reg('overbooked_detection', async (params) => {
+    const daysAhead = Math.max(1, num(params['days_ahead'], 14));
+    const startISO = todayISO();
+    const endISO = daysFromNow(daysAhead);
+    const startDate = startISO.substring(0, 10);
+    const endDate = endISO.substring(0, 10);
+    const api = getAPI();
+    const schedResult = await api.paginatedFetch('/schedule/entries', `dateStart>=[${startISO}] AND dateStart<=[${endISO}]`, 'id,dateStart,dateEnd,member/identifier', 5000);
+    // Accumulate hours per member+date
+    const buckets = {}; // key: "identifier|YYYY-MM-DD"
+    for (const entry of schedResult.items) {
+        const id = nested(entry, 'member', 'identifier');
+        if (id === 'N/A')
+            continue;
+        const day = String(entry['dateStart'] ?? '').substring(0, 10);
+        if (!day)
+            continue;
+        const key = `${id}|${day}`;
+        buckets[key] = (buckets[key] ?? 0) + scheduledHours(entry);
+    }
+    const overbooked = Object.entries(buckets)
+        .filter(([, h]) => h > 8)
+        .map(([key, h]) => {
+        const [identifier, date] = key.split('|');
+        return { identifier: identifier ?? '', date: date ?? '', hours: round2(h) };
+    })
+        .sort((a, b) => b.hours - a.hours);
+    const summary = [
+        `## Overbooked Detection — Next ${daysAhead} Days (${startDate} to ${endDate})`,
+        '',
+        `**Overbooked Member-Days:** ${overbooked.length}`,
+        '',
+    ].join('\n');
+    if (overbooked.length === 0) {
+        return summary + '_No overbooking detected. All members are within 8h/day._';
+    }
+    const rows = overbooked.map((r) => [
+        r.identifier,
+        r.date,
+        hoursDisplay(r.hours),
+        hoursDisplay(round2(r.hours - 8)),
+    ]);
+    return (summary +
+        mdTable(['Member', 'Date', 'Scheduled Hours', 'Overflow'], rows));
+});
+// ===========================================================================
+// 4. unscheduled_time_report
+// ===========================================================================
+reg('unscheduled_time_report', async (params) => {
+    const identifier = String(params['identifier'] ?? '');
+    if (!identifier)
+        return 'Error: identifier is required.';
+    const startRaw = String(params['start_date'] ?? daysAgo(7));
+    const endRaw = String(params['end_date'] ?? todayISO());
+    const api = getAPI();
+    const [schedResult, timeResult] = await Promise.all([
+        api.paginatedFetch('/schedule/entries', `member/identifier='${identifier}' AND dateStart>=[${startRaw}] AND dateStart<=[${endRaw}]`, 'id,dateStart,dateEnd,member/identifier', 2000),
+        api.paginatedFetch('/time/entries', `member/identifier='${identifier}' AND timeStart>=[${startRaw}] AND timeStart<=[${endRaw}]`, 'id,actualHours,timeStart,timeEnd,chargeToType,chargeToId,notes,member/identifier', 2000),
+    ]);
+    // Build schedule intervals as [startMs, endMs] pairs
+    const schedIntervals = schedResult.items
+        .map((e) => {
+        const s = new Date(String(e['dateStart'] ?? '')).getTime();
+        const en = new Date(String(e['dateEnd'] ?? '')).getTime();
+        return [s, en];
+    })
+        .filter(([s, en]) => Number.isFinite(s) && Number.isFinite(en) && en > s);
+    // A time entry is "unscheduled" if it does not overlap any schedule interval.
+    function overlapsAnySchedule(timeStart, timeEnd) {
+        return schedIntervals.some(([s, en]) => timeStart < en && timeEnd > s);
+    }
+    const unscheduled = timeResult.items.filter((e) => {
+        const ts = new Date(String(e['timeStart'] ?? '')).getTime();
+        const hours = num(e['actualHours']);
+        // derive timeEnd from timeStart + actualHours if not present
+        const teRaw = e['timeEnd'] ? new Date(String(e['timeEnd'])).getTime() : NaN;
+        const te = Number.isFinite(teRaw) && teRaw > ts ? teRaw : ts + hours * 3_600_000;
+        if (!Number.isFinite(ts))
+            return false;
+        return !overlapsAnySchedule(ts, te);
+    });
+    const summary = [
+        `## Unscheduled Time Report — ${identifier} (${startRaw.substring(0, 10)} to ${endRaw.substring(0, 10)})`,
+        '',
+        `**Time Entries:** ${timeResult.items.length} total | **Unscheduled:** ${unscheduled.length} | **Schedule Entries:** ${schedResult.items.length}`,
+        '',
+    ].join('\n');
+    if (unscheduled.length === 0) {
+        return summary + '_All time entries overlap with scheduled blocks._';
+    }
+    const rows = unscheduled.map((e) => {
+        const id = String(e['id'] ?? 'N/A');
+        const chargeTo = `${e['chargeToType'] ?? 'N/A'} #${e['chargeToId'] ?? 'N/A'}`;
+        const hours = hoursDisplay(round2(num(e['actualHours'])));
+        const time = String(e['timeStart'] ?? 'N/A').substring(0, 16).replace('T', ' ');
+        const notes = String(e['notes'] ?? '').substring(0, 60).replace(/\|/g, '/') || '—';
+        return [id, chargeTo, hours, time, notes];
+    });
+    return (summary +
+        mdTable(['Entry ID', 'Charge To', 'Hours', 'Time', 'Notes'], rows));
+});
+// ===========================================================================
+// 5. schedule_coverage_gaps
+// ===========================================================================
+reg('schedule_coverage_gaps', async (params) => {
+    const startRaw = String(params['start_date'] ?? todayISO());
+    const endRaw = String(params['end_date'] ?? daysFromNow(7));
+    const startDate = startRaw.substring(0, 10);
+    const endDate = endRaw.substring(0, 10);
+    const BUSINESS_START_HOUR = 8; // 8:00 AM UTC
+    const BUSINESS_END_HOUR = 17; // 5:00 PM UTC
+    const api = getAPI();
+    const schedResult = await api.paginatedFetch('/schedule/entries', `dateStart>=[${startRaw}] AND dateStart<=[${endRaw}]`, 'id,dateStart,dateEnd,member/identifier', 5000);
+    // Group entries by day
+    const entriesByDay = groupByDate(schedResult.items, 'dateStart');
+    const weekdays = weekdaysBetween(startDate, endDate);
+    const rows = [];
+    for (const day of weekdays) {
+        const dayEntries = entriesByDay.get(day) ?? [];
+        // Build covered minute-level bitmap for the business window (8–17 = 540 min)
+        const covered = new Array(540).fill(false);
+        const dayStartMs = new Date(`${day}T${String(BUSINESS_START_HOUR).padStart(2, '0')}:00:00Z`).getTime();
+        const dayEndMs = new Date(`${day}T${String(BUSINESS_END_HOUR).padStart(2, '0')}:00:00Z`).getTime();
+        for (const entry of dayEntries) {
+            // Skip all-day placeholders
+            if (scheduledHours(entry) === 0)
+                continue;
+            const eStart = new Date(String(entry['dateStart'] ?? '')).getTime();
+            const eEnd = new Date(String(entry['dateEnd'] ?? '')).getTime();
+            // Clamp to business window
+            const coverStart = Math.max(eStart, dayStartMs);
+            const coverEnd = Math.min(eEnd, dayEndMs);
+            if (coverEnd <= coverStart)
+                continue;
+            const startMin = Math.floor((coverStart - dayStartMs) / 60_000);
+            const endMin = Math.ceil((coverEnd - dayStartMs) / 60_000);
+            for (let m = startMin; m < endMin && m < 540; m++) {
+                covered[m] = true;
+            }
+        }
+        // Find uncovered gaps
+        let gapStart = null;
+        const pushGap = (gapStartMin, gapEndMin) => {
+            const durationMin = gapEndMin - gapStartMin;
+            if (durationMin < 1)
+                return;
+            const startHr = BUSINESS_START_HOUR + Math.floor(gapStartMin / 60);
+            const startMn = gapStartMin % 60;
+            const endHr = BUSINESS_START_HOUR + Math.floor(gapEndMin / 60);
+            const endMn = gapEndMin % 60;
+            const fmt = (h, m) => `${String(h).padStart(2, '0')}:${String(m).padStart(2, '0')}`;
+            const durationH = round2(durationMin / 60);
+            rows.push([day, fmt(startHr, startMn), fmt(endHr, endMn), hoursDisplay(durationH)]);
+        };
+        for (let m = 0; m <= 540; m++) {
+            const isCovered = m < 540 ? covered[m] : false;
+            if (!isCovered && gapStart === null) {
+                gapStart = m;
+            }
+            else if (isCovered && gapStart !== null) {
+                pushGap(gapStart, m);
+                gapStart = null;
+            }
+        }
+    }
+    const summary = [
+        `## Schedule Coverage Gaps — ${startDate} to ${endDate}`,
+        '',
+        `**Weekdays Checked:** ${weekdays.length} | **Coverage Gaps Found:** ${rows.length}`,
+        '',
+    ].join('\n');
+    if (rows.length === 0) {
+        return (summary +
+            '_Full business-hours coverage (08:00-17:00) detected for all weekdays in range._');
+    }
+    return (summary +
+        mdTable(['Date', 'Gap Start', 'Gap End', 'Duration'], rows));
+});
+//# sourceMappingURL=analytics-msp-schedule.js.map

package/dist/operations/analytics-msp-schedule.js.map

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package/dist/operations/analytics-msp-team.d.ts

@@ -0,0 +1,3 @@
+import { type MspHandler } from './analytics-msp-utils.js';
+export declare const mspTeamHandlers: Record<string, MspHandler>;
+//# sourceMappingURL=analytics-msp-team.d.ts.map

package/dist/operations/analytics-msp-team.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"analytics-msp-team.d.ts","sourceRoot":"","sources":["../../src/operations/analytics-msp-team.ts"],"names":[],"mappings":"AAGA,OAAO,EACoB,KAAK,UAAU,EAGzC,MAAM,0BAA0B,CAAC;AAElC,eAAO,MAAM,eAAe,EAAE,MAAM,CAAC,MAAM,EAAE,UAAU,CAAM,CAAC"}

package/dist/operations/analytics-msp-team.js

@@ -0,0 +1,195 @@
+// ConnectWise PSA MCP Server — MSP Team Analytics Handlers
+import { getAPI } from '../services/connectwise-api.js';
+import { num, nested, daysAgo, round2, pct, hoursDisplay, mdTable, } from './analytics-msp-utils.js';
+export const mspTeamHandlers = {};
+function reg(name, handler) { mspTeamHandlers[name] = handler; }
+// ===========================================================================
+// TEAM ANALYTICS
+// ===========================================================================
+reg('member_performance_summary', async (params) => {
+    const api = getAPI();
+    const identifier = String(params['identifier'] ?? '');
+    if (!identifier)
+        return 'Error: identifier required.';
+    const days = num(params['days'], 30);
+    const [tickets, timeEntries] = await Promise.all([
+        api.paginatedFetch('/service/tickets', `member/identifier="${identifier}" AND dateEntered>=[${daysAgo(days)}]`, 'id,closedFlag,dateEntered,closedDate,priority/name', 1000),
+        api.paginatedFetch('/time/entries', `member/identifier="${identifier}" AND dateEntered>=[${daysAgo(days)}]`, 'id,actualHours,billableOption,dateEntered', 2000),
+    ]);
+    const closed = tickets.items.filter(t => t['closedFlag'] === true);
+    const open = tickets.items.filter(t => t['closedFlag'] !== true);
+    const totalHours = timeEntries.items.reduce((s, e) => s + num(e['actualHours']), 0);
+    const billableHours = timeEntries.items
+        .filter(e => String(e['billableOption'] ?? '').toLowerCase().includes('billable'))
+        .reduce((s, e) => s + num(e['actualHours']), 0);
+    // Average resolution time (hours) for closed tickets
+    const resolutionTimes = closed
+        .filter(t => t['closedDate'] && t['dateEntered'])
+        .map(t => (new Date(t['closedDate']).getTime() - new Date(t['dateEntered']).getTime()) / 3600000);
+    const avgResolution = resolutionTimes.length > 0
+        ? round2(resolutionTimes.reduce((s, v) => s + v, 0) / resolutionTimes.length)
+        : 0;
+    const lines = [
+        `## Member Performance: ${identifier} (last ${days} days)\n`,
+        mdTable(['Metric', 'Value'], [
+            ['Tickets Closed', String(closed.length)],
+            ['Tickets Open', String(open.length)],
+            ['Total Tickets', String(tickets.items.length)],
+            ['Hours Logged', hoursDisplay(totalHours)],
+            ['Billable Hours', hoursDisplay(billableHours)],
+            ['Billable %', pct(billableHours, totalHours)],
+            ['Avg Resolution Time', `${avgResolution}h`],
+        ]),
+    ];
+    return lines.join('\n');
+});
+reg('team_leaderboard', async (params) => {
+    const api = getAPI();
+    const metric = String(params['metric'] ?? 'tickets');
+    const days = num(params['days'], 30);
+    const validMetrics = ['tickets', 'hours', 'utilization'];
+    if (!validMetrics.includes(metric)) {
+        return `Error: metric must be one of: ${validMetrics.join(', ')}.`;
+    }
+    const [members, tickets, timeEntries] = await Promise.all([
+        api.paginatedFetch('/system/members', 'inactiveFlag=false', 'id,identifier,firstName,lastName', 200),
+        api.paginatedFetch('/service/tickets', `closedFlag=true AND closedDate>=[${daysAgo(days)}]`, 'id,member/identifier', 5000),
+        api.paginatedFetch('/time/entries', `dateEntered>=[${daysAgo(days)}]`, 'id,actualHours,billableOption,member/identifier', 5000),
+    ]);
+    const board = {};
+    for (const m of members.items) {
+        const id = String(m['identifier'] ?? '');
+        board[id] = {
+            name: `${m['firstName'] ?? ''} ${m['lastName'] ?? ''}`.trim() || id,
+            closedTickets: 0,
+            totalHours: 0,
+            billableHours: 0,
+        };
+    }
+    for (const t of tickets.items) {
+        const id = nested(t, 'member', 'identifier');
+        if (board[id])
+            board[id].closedTickets++;
+    }
+    // Work hours available over the period (Mon–Fri only)
+    const workHoursAvailable = days * 8 * 5 / 7;
+    for (const e of timeEntries.items) {
+        const id = nested(e, 'member', 'identifier');
+        if (!board[id])
+            board[id] = { name: id, closedTickets: 0, totalHours: 0, billableHours: 0 };
+        board[id].totalHours += num(e['actualHours']);
+        if (String(e['billableOption'] ?? '').toLowerCase().includes('billable')) {
+            board[id].billableHours += num(e['actualHours']);
+        }
+    }
+    let sorted;
+    let valueLabel;
+    if (metric === 'tickets') {
+        sorted = Object.entries(board).sort((a, b) => b[1].closedTickets - a[1].closedTickets);
+        valueLabel = 'Tickets Closed';
+    }
+    else if (metric === 'hours') {
+        sorted = Object.entries(board).sort((a, b) => b[1].totalHours - a[1].totalHours);
+        valueLabel = 'Total Hours';
+    }
+    else {
+        sorted = Object.entries(board).sort((a, b) => b[1].totalHours - a[1].totalHours);
+        valueLabel = 'Utilization %';
+    }
+    const active = sorted.filter(([, d]) => d.closedTickets > 0 || d.totalHours > 0);
+    if (active.length === 0)
+        return `No member activity found in the last ${days} days.`;
+    let rank = 0;
+    const rows = active.map(([id, d]) => {
+        rank++;
+        let value;
+        if (metric === 'tickets') {
+            value = String(d.closedTickets);
+        }
+        else if (metric === 'hours') {
+            value = hoursDisplay(d.totalHours);
+        }
+        else {
+            value = pct(d.totalHours, workHoursAvailable);
+        }
+        return [String(rank), `${d.name} (${id})`, value];
+    });
+    return [
+        `## Team Leaderboard — ${valueLabel} (last ${days} days)\n`,
+        mdTable(['Rank', 'Member', valueLabel], rows),
+    ].join('\n');
+});
+reg('member_ticket_distribution', async (params) => {
+    const api = getAPI();
+    const days = num(params['days'], 30);
+    const tickets = await api.paginatedFetch('/service/tickets', `dateEntered>=[${daysAgo(days)}]`, 'id,closedFlag,member/identifier', 5000);
+    if (tickets.items.length === 0)
+        return `No tickets found in the last ${days} days.`;
+    const byMember = {};
+    for (const t of tickets.items) {
+        const id = nested(t, 'member', 'identifier');
+        if (!byMember[id])
+            byMember[id] = { assigned: 0, closed: 0, open: 0 };
+        byMember[id].assigned++;
+        if (t['closedFlag'] === true)
+            byMember[id].closed++;
+        else
+            byMember[id].open++;
+    }
+    const total = tickets.items.length;
+    const sorted = Object.entries(byMember).sort((a, b) => b[1].assigned - a[1].assigned);
+    const rows = sorted.map(([id, d]) => [
+        id,
+        String(d.assigned),
+        String(d.closed),
+        String(d.open),
+        pct(d.assigned, total),
+    ]);
+    return [
+        `## Member Ticket Distribution (last ${days} days)\n`,
+        `**Total Tickets:** ${total}\n`,
+        mdTable(['Member', 'Assigned', 'Closed', 'Open', '% of Total'], rows),
+    ].join('\n');
+});
+reg('dispatch_efficiency', async (params) => {
+    const api = getAPI();
+    const days = num(params['days'], 30);
+    const timeEntries = await api.paginatedFetch('/time/entries', `dateEntered>=[${daysAgo(days)}]`, 'id,actualHours,member/identifier,chargeToType,notes', 5000);
+    if (timeEntries.items.length === 0)
+        return `No time entries found in the last ${days} days.`;
+    const byMember = {};
+    for (const e of timeEntries.items) {
+        const id = nested(e, 'member', 'identifier');
+        if (!byMember[id])
+            byMember[id] = { dispatch: 0, productive: 0 };
+        const chargeType = String(e['chargeToType'] ?? '').toLowerCase();
+        const notes = String(e['notes'] ?? '').toLowerCase();
+        const hours = num(e['actualHours']);
+        const isDispatch = chargeType.includes('dispatch') || notes.includes('dispatch') || notes.includes('triage');
+        if (isDispatch)
+            byMember[id].dispatch += hours;
+        else
+            byMember[id].productive += hours;
+    }
+    const sorted = Object.entries(byMember)
+        .filter(([, d]) => d.dispatch + d.productive > 0)
+        .sort((a, b) => (b[1].dispatch + b[1].productive) - (a[1].dispatch + a[1].productive));
+    if (sorted.length === 0)
+        return `No member time data found in the last ${days} days.`;
+    const rows = sorted.map(([id, d]) => {
+        const total = d.dispatch + d.productive;
+        const ratio = total > 0 ? round2(d.productive / Math.max(d.dispatch, 0.01)) : 0;
+        return [
+            id,
+            hoursDisplay(d.dispatch),
+            hoursDisplay(d.productive),
+            `${ratio}:1`,
+        ];
+    });
+    return [
+        `## Dispatch Efficiency (last ${days} days)\n`,
+        `A higher Productive:Dispatch ratio indicates less time on triage/dispatch.\n`,
+        mdTable(['Member', 'Dispatch Hours', 'Productive Hours', 'Ratio (P:D)'], rows),
+    ].join('\n');
+});
+//# sourceMappingURL=analytics-msp-team.js.map

package/dist/operations/analytics-msp-team.js.map

@@ -0,0 +1 @@
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package/dist/operations/analytics-msp-tickets.d.ts

@@ -0,0 +1,3 @@
+import { type MspHandler } from './analytics-msp-utils.js';
+export declare const mspTicketHandlers: Record<string, MspHandler>;
+//# sourceMappingURL=analytics-msp-tickets.d.ts.map

package/dist/operations/analytics-msp-tickets.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"analytics-msp-tickets.d.ts","sourceRoot":"","sources":["../../src/operations/analytics-msp-tickets.ts"],"names":[],"mappings":"AAKA,OAAO,EAGL,KAAK,UAAU,EAiBhB,MAAM,0BAA0B,CAAC;AAElC,eAAO,MAAM,iBAAiB,EAAE,MAAM,CAAC,MAAM,EAAE,UAAU,CAAM,CAAC"}