@gofynd/fdk-client-javascript 1.4.2-beta.1 → 1.4.2-beta.3

package/sdk/application/Lead/LeadApplicationModel.js

@@ -1,225 +1,225 @@
 const Joi = require("joi");
 
 /**
- * @typedef AddTicketPayload
- * @property {Object} [_custom_json] - Optional custom data that needs to be sent
- * @property {string} category - Category of the ticket
- * @property {TicketContent} content
- * @property {Object} [created_by] - Creator of the ticket
- * @property {PriorityEnum} [priority]
- * @property {string} [status] - Status of the ticket
- * @property {string[]} [subscribers]
+ * @typedef TicketHistoryPayload
+ * @property {Object} value - Details of history event
+ * @property {HistoryTypeEnum} type
  */
 
 /**
- * @typedef CreatedOn
- * @property {string} user_agent - Useragent details
+ * @typedef CustomFormSubmissionPayload
+ * @property {Object[]} response - Form response
+ * @property {TicketAsset[]} [attachments] - List of all attachments related to the form
  */
 
 /**
- * @typedef CustomForm
- * @property {string} _id - Unique identifier for the form
- * @property {string} application_id - Application ID for form
- * @property {CreatedOn} [created_on]
- * @property {string} [description] - Form description that will be shown to the user
- * @property {string} [header_image] - Form header image that will be shown to the user
- * @property {Object[]} inputs - List of all the form fields
- * @property {boolean} login_required - Denotes if login is required to make a
- *   form response submission
- * @property {PollForAssignment} [poll_for_assignment]
- * @property {Priority} priority
- * @property {boolean} should_notify - Denotes if new response submission for
- *   the form should be notified to the assignees
- * @property {string} slug - Slug for the form, which is to be used for accessing the form
- * @property {SubmitButton} [submit_button]
- * @property {string} [success_message] - Message that is to be shown on
- *   succesfull form response submission
- * @property {string} title - Form title that will be shown to the user
+ * @typedef GetTokenForVideoRoomResponse
+ * @property {string} access_token - Access token to be used for video room
  */
 
 /**
- * @typedef CustomFormSubmissionPayload
- * @property {TicketAsset[]} [attachments] - List of all attachments related to the form
- * @property {Object[]} response - Form response
+ * @typedef GetParticipantsInsideVideoRoomResponse
+ * @property {Participant[]} participants - List of participants of the video room
  */
 
 /**
- * @typedef Debug
- * @property {string} [platform] - Platform of user
- * @property {string} [source] - Source of user
+ * @typedef Participant
+ * @property {UserSchema} [user]
+ * @property {string} [identity] - Unique identifier of participant
+ * @property {string} [status] - Status of participant
+ */
+
+/**
+ * @typedef UserSchema
+ * @property {string} [application_id]
+ * @property {string} [user_id]
+ * @property {string} [first_name]
+ * @property {Object} [meta]
+ * @property {string} [last_name]
+ * @property {PhoneNumber[]} [phone_numbers]
+ * @property {Email[]} [emails]
+ * @property {string} [gender]
+ * @property {string} [dob]
+ * @property {boolean} [active]
+ * @property {string} [profile_pic_url]
+ * @property {string} [username]
+ * @property {string} [account_type]
+ * @property {string} [_id]
+ * @property {string} [created_at]
+ * @property {string} [updated_at]
+ */
+
+/**
+ * @typedef PhoneNumber
+ * @property {boolean} [active] - Denotes if the phone number is active
+ * @property {boolean} [primary] - Denotes it's the primary phone number for the account
+ * @property {boolean} [verified] - Denotes it's a verified phone number
+ * @property {string} [phone] - Phone number
+ * @property {number} [country_code] - Country code
  */
 
 /**
  * @typedef Email
- * @property {boolean} [active] - Denotes if the email is active
- * @property {string} [email] - Email Address
  * @property {boolean} [primary] - Denotes it's the primary email for the account
  * @property {boolean} [verified] - Denotes it's a verified email
+ * @property {string} [email] - Email Address
+ * @property {boolean} [active] - Denotes if the email is active
  */
 
 /**
- * @typedef FeedbackForm
- * @property {Object} [inputs] - Input details for the feed back form
- * @property {Object} [timestamps] - Gives details of category releted data
- * @property {string} [title] - Title for the feed back form
+ * @typedef Debug
+ * @property {string} [source] - Source of user
+ * @property {string} [platform] - Platform of user
  */
 
 /**
- * @typedef GetParticipantsInsideVideoRoomResponse
- * @property {Participant[]} participants - List of participants of the video room
+ * @typedef SubmitCustomFormResponse
+ * @property {string} message - Success message for form submission
+ * @property {Ticket} [ticket]
  */
 
 /**
- * @typedef GetTokenForVideoRoomResponse
- * @property {string} access_token - Access token to be used for video room
+ * @typedef TicketContext
+ * @property {string} [application_id] - Application ID related to the ticket
+ * @property {string} company_id - Company ID related to the ticket
  */
 
 /**
- * @typedef Participant
- * @property {string} [identity] - Unique identifier of participant
- * @property {string} [status] - Status of participant
- * @property {UserSchema} [user]
+ * @typedef CreatedOn
+ * @property {string} user_agent - Useragent details
  */
 
 /**
- * @typedef PhoneNumber
- * @property {boolean} [active] - Denotes if the phone number is active
- * @property {number} [country_code] - Country code
- * @property {string} [phone] - Phone number
- * @property {boolean} [primary] - Denotes it's the primary phone number for the account
- * @property {boolean} [verified] - Denotes it's a verified phone number
+ * @typedef TicketAsset
+ * @property {string} [display] - Display text for asset
+ * @property {string} value - To be used for details
+ * @property {TicketAssetTypeEnum} type
  */
 
 /**
- * @typedef PollForAssignment
- * @property {number} duration - Duration for polling of staff
- * @property {string} failure_message - Message if polling failed
- * @property {string} message - Message for polling
- * @property {string} success_message - Message for successful polling
+ * @typedef TicketContent
+ * @property {string} title - Title for ticket
+ * @property {string} [description] - Long description of issue
+ * @property {TicketAsset[]} [attachments] - List of all attachments related to the ticket
+ */
+
+/**
+ * @typedef AddTicketPayload
+ * @property {Object} [created_by] - Creator of the ticket
+ * @property {string} [status] - Status of the ticket
+ * @property {PriorityEnum} [priority]
+ * @property {string} category - Category of the ticket
+ * @property {TicketContent} content
+ * @property {Object} [_custom_json] - Optional custom data that needs to be sent
+ * @property {string[]} [subscribers]
  */
 
 /**
  * @typedef Priority
- * @property {string} color - Color for priority
- * @property {string} display - Display text for priority
  * @property {PriorityEnum} key
+ * @property {string} display - Display text for priority
+ * @property {string} color - Color for priority
  */
 
 /**
  * @typedef Status
- * @property {string} color - Color for status
- * @property {string} display - Display text for status
  * @property {string} key - Key for status
+ * @property {string} display - Display text for status
+ * @property {string} color - Color for status
  */
 
 /**
  * @typedef SubmitButton
- * @property {string} background_color - Color for submit button
  * @property {string} title - Title for submit button
  * @property {string} title_color - Title color submit button
+ * @property {string} background_color - Color for submit button
  */
 
 /**
- * @typedef SubmitCustomFormResponse
- * @property {string} message - Success message for form submission
- * @property {Ticket} [ticket]
+ * @typedef PollForAssignment
+ * @property {number} duration - Duration for polling of staff
+ * @property {string} message - Message for polling
+ * @property {string} success_message - Message for successful polling
+ * @property {string} failure_message - Message if polling failed
  */
 
 /**
- * @typedef Ticket
- * @property {Object} [_custom_json] - Custom json relevant to the ticket
- * @property {string} _id - Unique identifier for the ticket
- * @property {Object} [assigned_to] - Details of support staff to whom ticket is assigned
- * @property {TicketCategory} category
- * @property {TicketContent} [content]
- * @property {TicketContext} [context]
- * @property {string} [created_at] - Time when the ticket was created
- * @property {Object} [created_by] - User details of ticket creator
- * @property {CreatedOn} [created_on]
- * @property {Object} [integration] - Integration type and its details of the ticket
- * @property {boolean} [is_feedback_pending] - Denotes if feedback submission is
- *   pending for the ticket
+ * @typedef CustomForm
+ * @property {string} application_id - Application ID for form
+ * @property {string} slug - Slug for the form, which is to be used for accessing the form
+ * @property {string} [header_image] - Form header image that will be shown to the user
+ * @property {string} title - Form title that will be shown to the user
+ * @property {string} [description] - Form description that will be shown to the user
  * @property {Priority} priority
- * @property {string} [response_id] - Details of company and application
- *   realated to the ticket
- * @property {TicketSourceEnum} source
- * @property {Status} status
- * @property {string} [sub_category] - Sub-category assigned to the ticket
- * @property {string[]} [tags] - Tags relevant to ticket
- * @property {string} [updated_at] - Time when the ticket was last updated
+ * @property {boolean} login_required - Denotes if login is required to make a
+ *   form response submission
+ * @property {boolean} should_notify - Denotes if new response submission for
+ *   the form should be notified to the assignees
+ * @property {string} [success_message] - Message that is to be shown on
+ *   succesfull form response submission
+ * @property {SubmitButton} [submit_button]
+ * @property {Object[]} inputs - List of all the form fields
+ * @property {CreatedOn} [created_on]
+ * @property {PollForAssignment} [poll_for_assignment]
+ * @property {string} _id - Unique identifier for the form
  */
 
 /**
- * @typedef TicketAsset
- * @property {string} [display] - Display text for asset
- * @property {TicketAssetTypeEnum} type
- * @property {string} value - To be used for details
+ * @typedef FeedbackForm
+ * @property {Object} [inputs] - Input details for the feed back form
+ * @property {string} [title] - Title for the feed back form
+ * @property {Object} [timestamps] - Gives details of category releted data
  */
 
 /**
  * @typedef TicketCategory
  * @property {string} display - Category display value identifier
- * @property {FeedbackForm} [feedback_form]
- * @property {number} [group_id] - Group id of category releted data
  * @property {string} key - Category key value identifier
  * @property {TicketCategory} [sub_categories]
- */
-
-/**
- * @typedef TicketContent
- * @property {TicketAsset[]} [attachments] - List of all attachments related to the ticket
- * @property {string} [description] - Long description of issue
- * @property {string} title - Title for ticket
- */
-
-/**
- * @typedef TicketContext
- * @property {string} [application_id] - Application ID related to the ticket
- * @property {string} company_id - Company ID related to the ticket
+ * @property {number} [group_id] - Group id of category releted data
+ * @property {FeedbackForm} [feedback_form]
  */
 
 /**
  * @typedef TicketHistory
- * @property {string} _id - Unique identifier of the history event
- * @property {string} [created_at] - Time of creation of the history event
- * @property {Object} [created_by] - User who created the history event
- * @property {CreatedOn} [created_on]
- * @property {string} ticket_id - Readable ticket number
  * @property {string} type - Type of the history event
- * @property {string} [updated_at] - Time of last update of the history event
  * @property {Object} value - Data of the history event
+ * @property {string} ticket_id - Readable ticket number
+ * @property {CreatedOn} [created_on]
+ * @property {Object} [created_by] - User who created the history event
+ * @property {string} _id - Unique identifier of the history event
+ * @property {string} [updated_at] - Time of last update of the history event
+ * @property {string} [created_at] - Time of creation of the history event
  */
 
 /**
- * @typedef TicketHistoryPayload
- * @property {HistoryTypeEnum} type
- * @property {Object} value - Details of history event
+ * @typedef Ticket
+ * @property {TicketContext} [context]
+ * @property {CreatedOn} [created_on]
+ * @property {string} [response_id] - Details of company and application
+ *   realated to the ticket
+ * @property {TicketContent} [content]
+ * @property {TicketCategory} category
+ * @property {string} [sub_category] - Sub-category assigned to the ticket
+ * @property {TicketSourceEnum} source
+ * @property {Status} status
+ * @property {Priority} priority
+ * @property {Object} [created_by] - User details of ticket creator
+ * @property {Object} [assigned_to] - Details of support staff to whom ticket is assigned
+ * @property {string[]} [tags] - Tags relevant to ticket
+ * @property {Object} [_custom_json] - Custom json relevant to the ticket
+ * @property {boolean} [is_feedback_pending] - Denotes if feedback submission is
+ *   pending for the ticket
+ * @property {Object} [integration] - Integration type and its details of the ticket
+ * @property {string} _id - Unique identifier for the ticket
+ * @property {string} [updated_at] - Time when the ticket was last updated
+ * @property {string} [created_at] - Time when the ticket was created
  */
 
-/**
- * @typedef UserSchema
- * @property {string} [_id]
- * @property {string} [account_type]
- * @property {boolean} [active]
- * @property {string} [application_id]
- * @property {string} [created_at]
- * @property {string} [dob]
- * @property {Email[]} [emails]
- * @property {string} [first_name]
- * @property {string} [gender]
- * @property {string} [last_name]
- * @property {Object} [meta]
- * @property {PhoneNumber[]} [phone_numbers]
- * @property {string} [profile_pic_url]
- * @property {string} [updated_at]
- * @property {string} [user_id]
- * @property {string} [username]
- */
+/** @typedef {"low" | "medium" | "high" | "urgent"} PriorityEnum */
 
 /** @typedef {"rating" | "log" | "comment" | "thread"} HistoryTypeEnum */
 
-/** @typedef {"low" | "medium" | "high" | "urgent"} PriorityEnum */
-
 /**
  * @typedef {| "image"
  *   | "video"
@@ -235,192 +235,215 @@ const Joi = require("joi");
 /** @typedef {"platform_panel" | "sales_channel"} TicketSourceEnum */
 
 class LeadApplicationModel {
-  /** @returns {AddTicketPayload} */
-  static AddTicketPayload() {
+  /** @returns {TicketHistoryPayload} */
+  static TicketHistoryPayload() {
     return Joi.object({
-      _custom_json: Joi.any(),
-      category: Joi.string().allow("").required(),
-      content: LeadApplicationModel.TicketContent().required(),
-      created_by: Joi.any(),
-      priority: LeadApplicationModel.PriorityEnum(),
-      status: Joi.string().allow(""),
-      subscribers: Joi.array().items(Joi.string().allow("")),
+      value: Joi.any().required(),
+      type: LeadApplicationModel.HistoryTypeEnum().required(),
     });
   }
 
-  /** @returns {CreatedOn} */
-  static CreatedOn() {
+  /** @returns {CustomFormSubmissionPayload} */
+  static CustomFormSubmissionPayload() {
     return Joi.object({
-      user_agent: Joi.string().allow("").required(),
+      response: Joi.array().items(Joi.any()).required(),
+      attachments: Joi.array().items(LeadApplicationModel.TicketAsset()),
     });
   }
 
-  /** @returns {CustomForm} */
-  static CustomForm() {
+  /** @returns {GetTokenForVideoRoomResponse} */
+  static GetTokenForVideoRoomResponse() {
     return Joi.object({
-      _id: Joi.string().allow("").required(),
-      application_id: Joi.string().allow("").required(),
-      created_on: LeadApplicationModel.CreatedOn(),
-      description: Joi.string().allow(""),
-      header_image: Joi.string().allow(""),
-      inputs: Joi.array().items(Joi.any()).required(),
-      login_required: Joi.boolean().required(),
-      poll_for_assignment: LeadApplicationModel.PollForAssignment(),
-      priority: LeadApplicationModel.Priority().required(),
-      should_notify: Joi.boolean().required(),
-      slug: Joi.string().allow("").required(),
-      submit_button: LeadApplicationModel.SubmitButton(),
-      success_message: Joi.string().allow(""),
-      title: Joi.string().allow("").required(),
+      access_token: Joi.string().allow("").required(),
     });
   }
 
-  /** @returns {CustomFormSubmissionPayload} */
-  static CustomFormSubmissionPayload() {
+  /** @returns {GetParticipantsInsideVideoRoomResponse} */
+  static GetParticipantsInsideVideoRoomResponse() {
     return Joi.object({
-      attachments: Joi.array().items(LeadApplicationModel.TicketAsset()),
-      response: Joi.array().items(Joi.any()).required(),
+      participants: Joi.array()
+        .items(LeadApplicationModel.Participant())
+        .required(),
+    });
+  }
+
+  /** @returns {Participant} */
+  static Participant() {
+    return Joi.object({
+      user: LeadApplicationModel.UserSchema(),
+      identity: Joi.string().allow(""),
+      status: Joi.string().allow(""),
+    });
+  }
+
+  /** @returns {UserSchema} */
+  static UserSchema() {
+    return Joi.object({
+      application_id: Joi.string().allow(""),
+      user_id: Joi.string().allow(""),
+      first_name: Joi.string().allow(""),
+      meta: Joi.any(),
+      last_name: Joi.string().allow(""),
+      phone_numbers: Joi.array().items(LeadApplicationModel.PhoneNumber()),
+      emails: Joi.array().items(LeadApplicationModel.Email()),
+      gender: Joi.string().allow(""),
+      dob: Joi.string().allow(""),
+      active: Joi.boolean(),
+      profile_pic_url: Joi.string().allow(""),
+      username: Joi.string().allow(""),
+      account_type: Joi.string().allow(""),
+      _id: Joi.string().allow(""),
+      created_at: Joi.string().allow(""),
+      updated_at: Joi.string().allow(""),
     });
   }
 
-  /** @returns {Debug} */
-  static Debug() {
+  /** @returns {PhoneNumber} */
+  static PhoneNumber() {
     return Joi.object({
-      platform: Joi.string().allow(""),
-      source: Joi.string().allow(""),
+      active: Joi.boolean(),
+      primary: Joi.boolean(),
+      verified: Joi.boolean(),
+      phone: Joi.string().allow(""),
+      country_code: Joi.number(),
     });
   }
 
   /** @returns {Email} */
   static Email() {
     return Joi.object({
-      active: Joi.boolean(),
-      email: Joi.string().allow(""),
       primary: Joi.boolean(),
       verified: Joi.boolean(),
+      email: Joi.string().allow(""),
+      active: Joi.boolean(),
     });
   }
 
-  /** @returns {FeedbackForm} */
-  static FeedbackForm() {
+  /** @returns {Debug} */
+  static Debug() {
     return Joi.object({
-      inputs: Joi.any(),
-      timestamps: Joi.any(),
-      title: Joi.string().allow(""),
+      source: Joi.string().allow(""),
+      platform: Joi.string().allow(""),
     });
   }
 
-  /** @returns {GetParticipantsInsideVideoRoomResponse} */
-  static GetParticipantsInsideVideoRoomResponse() {
+  /** @returns {SubmitCustomFormResponse} */
+  static SubmitCustomFormResponse() {
     return Joi.object({
-      participants: Joi.array()
-        .items(LeadApplicationModel.Participant())
-        .required(),
+      message: Joi.string().allow("").required(),
+      ticket: LeadApplicationModel.Ticket(),
     });
   }
 
-  /** @returns {GetTokenForVideoRoomResponse} */
-  static GetTokenForVideoRoomResponse() {
+  /** @returns {TicketContext} */
+  static TicketContext() {
     return Joi.object({
-      access_token: Joi.string().allow("").required(),
+      application_id: Joi.string().allow(""),
+      company_id: Joi.string().allow("").required(),
     });
   }
 
-  /** @returns {Participant} */
-  static Participant() {
+  /** @returns {CreatedOn} */
+  static CreatedOn() {
     return Joi.object({
-      identity: Joi.string().allow(""),
-      status: Joi.string().allow(""),
-      user: LeadApplicationModel.UserSchema(),
+      user_agent: Joi.string().allow("").required(),
     });
   }
 
-  /** @returns {PhoneNumber} */
-  static PhoneNumber() {
+  /** @returns {TicketAsset} */
+  static TicketAsset() {
     return Joi.object({
-      active: Joi.boolean(),
-      country_code: Joi.number(),
-      phone: Joi.string().allow(""),
-      primary: Joi.boolean(),
-      verified: Joi.boolean(),
+      display: Joi.string().allow(""),
+      value: Joi.string().allow("").required(),
+      type: LeadApplicationModel.TicketAssetTypeEnum().required(),
     });
   }
 
-  /** @returns {PollForAssignment} */
-  static PollForAssignment() {
+  /** @returns {TicketContent} */
+  static TicketContent() {
     return Joi.object({
-      duration: Joi.number().required(),
-      failure_message: Joi.string().allow("").required(),
-      message: Joi.string().allow("").required(),
-      success_message: Joi.string().allow("").required(),
+      title: Joi.string().allow("").required(),
+      description: Joi.string().allow(""),
+      attachments: Joi.array().items(LeadApplicationModel.TicketAsset()),
+    });
+  }
+
+  /** @returns {AddTicketPayload} */
+  static AddTicketPayload() {
+    return Joi.object({
+      created_by: Joi.any(),
+      status: Joi.string().allow(""),
+      priority: LeadApplicationModel.PriorityEnum(),
+      category: Joi.string().allow("").required(),
+      content: LeadApplicationModel.TicketContent().required(),
+      _custom_json: Joi.any(),
+      subscribers: Joi.array().items(Joi.string().allow("")),
     });
   }
 
   /** @returns {Priority} */
   static Priority() {
     return Joi.object({
-      color: Joi.string().allow("").required(),
-      display: Joi.string().allow("").required(),
       key: LeadApplicationModel.PriorityEnum().required(),
+      display: Joi.string().allow("").required(),
+      color: Joi.string().allow("").required(),
     });
   }
 
   /** @returns {Status} */
   static Status() {
     return Joi.object({
-      color: Joi.string().allow("").required(),
-      display: Joi.string().allow("").required(),
       key: Joi.string().allow("").required(),
+      display: Joi.string().allow("").required(),
+      color: Joi.string().allow("").required(),
     });
   }
 
   /** @returns {SubmitButton} */
   static SubmitButton() {
     return Joi.object({
-      background_color: Joi.string().allow("").required(),
       title: Joi.string().allow("").required(),
       title_color: Joi.string().allow("").required(),
+      background_color: Joi.string().allow("").required(),
     });
   }
 
-  /** @returns {SubmitCustomFormResponse} */
-  static SubmitCustomFormResponse() {
+  /** @returns {PollForAssignment} */
+  static PollForAssignment() {
     return Joi.object({
+      duration: Joi.number().required(),
       message: Joi.string().allow("").required(),
-      ticket: LeadApplicationModel.Ticket(),
+      success_message: Joi.string().allow("").required(),
+      failure_message: Joi.string().allow("").required(),
     });
   }
 
-  /** @returns {Ticket} */
-  static Ticket() {
+  /** @returns {CustomForm} */
+  static CustomForm() {
     return Joi.object({
-      _custom_json: Joi.any(),
-      _id: Joi.string().allow("").required(),
-      assigned_to: Joi.any(),
-      category: LeadApplicationModel.TicketCategory().required(),
-      content: LeadApplicationModel.TicketContent(),
-      context: LeadApplicationModel.TicketContext(),
-      created_at: Joi.string().allow(""),
-      created_by: Joi.any(),
-      created_on: LeadApplicationModel.CreatedOn(),
-      integration: Joi.any(),
-      is_feedback_pending: Joi.boolean(),
+      application_id: Joi.string().allow("").required(),
+      slug: Joi.string().allow("").required(),
+      header_image: Joi.string().allow(""),
+      title: Joi.string().allow("").required(),
+      description: Joi.string().allow(""),
       priority: LeadApplicationModel.Priority().required(),
-      response_id: Joi.string().allow(""),
-      source: LeadApplicationModel.TicketSourceEnum().required(),
-      status: LeadApplicationModel.Status().required(),
-      sub_category: Joi.string().allow(""),
-      tags: Joi.array().items(Joi.string().allow("")),
-      updated_at: Joi.string().allow(""),
+      login_required: Joi.boolean().required(),
+      should_notify: Joi.boolean().required(),
+      success_message: Joi.string().allow(""),
+      submit_button: LeadApplicationModel.SubmitButton(),
+      inputs: Joi.array().items(Joi.any()).required(),
+      created_on: LeadApplicationModel.CreatedOn(),
+      poll_for_assignment: LeadApplicationModel.PollForAssignment(),
+      _id: Joi.string().allow("").required(),
     });
   }
 
-  /** @returns {TicketAsset} */
-  static TicketAsset() {
+  /** @returns {FeedbackForm} */
+  static FeedbackForm() {
     return Joi.object({
-      display: Joi.string().allow(""),
-      type: LeadApplicationModel.TicketAssetTypeEnum().required(),
-      value: Joi.string().allow("").required(),
+      inputs: Joi.any(),
+      title: Joi.string().allow(""),
+      timestamps: Joi.any(),
     });
   }
 
@@ -428,105 +451,82 @@ class LeadApplicationModel {
   static TicketCategory() {
     return Joi.object({
       display: Joi.string().allow("").required(),
-      feedback_form: LeadApplicationModel.FeedbackForm(),
-      group_id: Joi.number(),
       key: Joi.string().allow("").required(),
       sub_categories: Joi.link("#TicketCategory"),
-    }).id("TicketCategory");
-  }
-
-  /** @returns {TicketContent} */
-  static TicketContent() {
-    return Joi.object({
-      attachments: Joi.array().items(LeadApplicationModel.TicketAsset()),
-      description: Joi.string().allow(""),
-      title: Joi.string().allow("").required(),
-    });
-  }
-
-  /** @returns {TicketContext} */
-  static TicketContext() {
-    return Joi.object({
-      application_id: Joi.string().allow(""),
-      company_id: Joi.string().allow("").required(),
+      group_id: Joi.number(),
+      feedback_form: LeadApplicationModel.FeedbackForm(),
     });
   }
 
   /** @returns {TicketHistory} */
   static TicketHistory() {
     return Joi.object({
-      _id: Joi.string().allow("").required(),
-      created_at: Joi.string().allow(""),
-      created_by: Joi.any(),
-      created_on: LeadApplicationModel.CreatedOn(),
-      ticket_id: Joi.string().allow("").required(),
       type: Joi.string().allow("").required(),
-      updated_at: Joi.string().allow(""),
-      value: Joi.any().required(),
-    });
-  }
-
-  /** @returns {TicketHistoryPayload} */
-  static TicketHistoryPayload() {
-    return Joi.object({
-      type: LeadApplicationModel.HistoryTypeEnum().required(),
       value: Joi.any().required(),
+      ticket_id: Joi.string().allow("").required(),
+      created_on: LeadApplicationModel.CreatedOn(),
+      created_by: Joi.any(),
+      _id: Joi.string().allow("").required(),
+      updated_at: Joi.string().allow(""),
+      created_at: Joi.string().allow(""),
     });
   }
 
-  /** @returns {UserSchema} */
-  static UserSchema() {
+  /** @returns {Ticket} */
+  static Ticket() {
     return Joi.object({
-      _id: Joi.string().allow(""),
-      account_type: Joi.string().allow(""),
-      active: Joi.boolean(),
-      application_id: Joi.string().allow(""),
-      created_at: Joi.string().allow(""),
-      dob: Joi.string().allow(""),
-      emails: Joi.array().items(LeadApplicationModel.Email()),
-      first_name: Joi.string().allow(""),
-      gender: Joi.string().allow(""),
-      last_name: Joi.string().allow(""),
-      meta: Joi.any(),
-      phone_numbers: Joi.array().items(LeadApplicationModel.PhoneNumber()),
-      profile_pic_url: Joi.string().allow(""),
+      context: LeadApplicationModel.TicketContext(),
+      created_on: LeadApplicationModel.CreatedOn(),
+      response_id: Joi.string().allow(""),
+      content: LeadApplicationModel.TicketContent(),
+      category: LeadApplicationModel.TicketCategory().required(),
+      sub_category: Joi.string().allow(""),
+      source: LeadApplicationModel.TicketSourceEnum().required(),
+      status: LeadApplicationModel.Status().required(),
+      priority: LeadApplicationModel.Priority().required(),
+      created_by: Joi.any(),
+      assigned_to: Joi.any(),
+      tags: Joi.array().items(Joi.string().allow("")),
+      _custom_json: Joi.any(),
+      is_feedback_pending: Joi.boolean(),
+      integration: Joi.any(),
+      _id: Joi.string().allow("").required(),
       updated_at: Joi.string().allow(""),
-      user_id: Joi.string().allow(""),
-      username: Joi.string().allow(""),
+      created_at: Joi.string().allow(""),
     });
   }
 
   /**
-   * Enum: HistoryTypeEnum Used By: Lead
+   * Enum: PriorityEnum Used By: Lead
    *
-   * @returns {HistoryTypeEnum}
+   * @returns {PriorityEnum}
    */
-  static HistoryTypeEnum() {
+  static PriorityEnum() {
     return Joi.string().valid(
-      "rating",
+      "low",
 
-      "log",
+      "medium",
 
-      "comment",
+      "high",
 
-      "thread"
+      "urgent"
     );
   }
 
   /**
-   * Enum: PriorityEnum Used By: Lead
+   * Enum: HistoryTypeEnum Used By: Lead
    *
-   * @returns {PriorityEnum}
+   * @returns {HistoryTypeEnum}
    */
-  static PriorityEnum() {
+  static HistoryTypeEnum() {
     return Joi.string().valid(
-      "low",
+      "rating",
 
-      "medium",
+      "log",
 
-      "high",
+      "comment",
 
-      "urgent"
+      "thread"
     );
   }