@gofynd/fdk-client-javascript 1.0.3 → 1.0.4

package/documentation/platform/LEAD.md

@@ -1,4394 +0,0 @@
-
-
-
-
-
-##### [Back to Platform docs](./README.md)
-
-## Lead Methods
-Handles communication between Administrator <-> Staff and Staff <-> Users
-
-* [closeVideoRoom](#closevideoroom)
-* [createCustomForm](#createcustomform)
-* [createHistory](#createhistory)
-* [createHistory](#createhistory)
-* [createTicket](#createticket)
-* [editCustomForm](#editcustomform)
-* [editTicket](#editticket)
-* [editTicket](#editticket)
-* [getCustomForm](#getcustomform)
-* [getCustomForms](#getcustomforms)
-* [getFeedbacks](#getfeedbacks)
-* [getGeneralConfig](#getgeneralconfig)
-* [getTicket](#getticket)
-* [getTicket](#getticket)
-* [getTicketHistory](#gettickethistory)
-* [getTicketHistory](#gettickethistory)
-* [getTickets](#gettickets)
-* [getTickets](#gettickets)
-* [getTokenForVideoRoom](#gettokenforvideoroom)
-* [getTokenForVideoRoom](#gettokenforvideoroom)
-* [getVideoParticipants](#getvideoparticipants)
-* [getVideoParticipants](#getvideoparticipants)
-* [openVideoRoom](#openvideoroom)
-* [submitFeedback](#submitfeedback)
-
-
-
-## Methods with example and description
-
-
-
-
-### closeVideoRoom
-Close the video room and force all participants to leave.
-
-
-
-```javascript
-// Promise
-const promise = client.application("<APPLICATION_ID>").lead.closeVideoRoom({  uniqueName : value });
-
-// Async/Await
-const data = await client.application("<APPLICATION_ID>").lead.closeVideoRoom({  uniqueName : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| uniqueName | string | yes | Unique name of Video Room |  
-
-
-
-Close the video room and force all participants to leave.
-
-*Returned Response:*
-
-
-
-
-[CloseVideoRoomResponse](#CloseVideoRoomResponse)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "success": true
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### createCustomForm
-Creates a new custom form
-
-
-
-```javascript
-// Promise
-const promise = client.application("<APPLICATION_ID>").lead.createCustomForm({  body : value });
-
-// Async/Await
-const data = await client.application("<APPLICATION_ID>").lead.createCustomForm({  body : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- |
-| body | [CreateCustomFormPayload](#CreateCustomFormPayload) | yes | Request body |
-
-
-Creates a new custom form for given application
-
-*Returned Response:*
-
-
-
-
-[CustomForm](#CustomForm)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "login_required": false,
-    "should_notify": false,
-    "inputs": [
-      {
-        "type": "email",
-        "showRegexInput": true,
-        "enum": [],
-        "regex": "\\S+@\\S+\\.\\S+",
-        "display": "email",
-        "required": true,
-        "key": "email"
-      },
-      {
-        "type": "number",
-        "showRegexInput": false,
-        "enum": [],
-        "display": "Enter your fav number",
-        "placeholder": "123",
-        "key": "enter-your-fav-number"
-      }
-    ],
-    "available_assignees": [],
-    "_id": "602e900a2042255c03cadaf0",
-    "title": "service-test-satyen",
-    "description": "testing form from service",
-    "slug": "service-test-satyen",
-    "header_image": "https://hdn-1.addsale.com/x0/support-ticket/files/free/original/KZL86aN5l-service-test-satyen.jpeg",
-    "application_id": "000000000000000000000001",
-    "created_on": {
-      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
-      "platform": "web",
-      "meta": {
-        "browser": {
-          "name": "Chrome",
-          "version": "88.0.4324.150"
-        },
-        "os": {
-          "name": "macOS",
-          "version": "11.2.0"
-        },
-        "platform": {
-          "type": "desktop",
-          "vendor": "Apple"
-        },
-        "engine": {
-          "name": "Blink"
-        }
-      }
-    },
-    "created_by": "5f8147abbd1a0a870f61f1a6",
-    "createdAt": "2021-02-18T16:04:26.495Z",
-    "updatedAt": "2021-02-26T10:16:49.272Z",
-    "__v": 0
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### createHistory
-Create history for specific company level ticket
-
-
-
-```javascript
-// Promise
-const promise = client.lead.createHistory({  id : value,
- body : value });
-
-// Async/Await
-const data = await client.lead.createHistory({  id : value,
- body : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| id | string | yes | Ticket ID for which history is created |  
-| body | [TicketHistoryPayload](#TicketHistoryPayload) | yes | Request body |
-
-
-Create history for specific company level ticket, this history is seen on ticket detail page, this can be comment, log or rating.
-
-*Returned Response:*
-
-
-
-
-[TicketHistory](#TicketHistory)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "_id": "601a9d52c26687d086c499ef",
-    "ticket_id": "43",
-    "type": "comment",
-    "value": {
-      "text": "d",
-      "media": []
-    },
-    "created_on": {
-      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
-      "platform": "web",
-      "meta": {
-        "browser": {
-          "name": "Chrome",
-          "version": "88.0.4324.96"
-        },
-        "os": {
-          "name": "macOS",
-          "version": "10.15.7",
-          "versionName": "Catalina"
-        },
-        "platform": {
-          "type": "desktop",
-          "vendor": "Apple"
-        },
-        "engine": {
-          "name": "Blink"
-        }
-      }
-    },
-    "created_by": "5d1363adf599d850df93175e",
-    "createdAt": "2021-02-03T12:55:46.808Z",
-    "updatedAt": "2021-02-03T12:55:46.808Z",
-    "__v": 0
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### createHistory
-Create history for specific application level ticket
-
-
-
-```javascript
-// Promise
-const promise = client.application("<APPLICATION_ID>").lead.createHistory({  id : value,
- body : value });
-
-// Async/Await
-const data = await client.application("<APPLICATION_ID>").lead.createHistory({  id : value,
- body : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| id | string | yes | Ticket ID for which history is created |  
-| body | [TicketHistoryPayload](#TicketHistoryPayload) | yes | Request body |
-
-
-Create history for specific application level ticket, this history is seen on ticket detail page, this can be comment, log or rating.
-
-*Returned Response:*
-
-
-
-
-[TicketHistory](#TicketHistory)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "_id": "601a9d52c26687d086c499ef",
-    "ticket_id": "41",
-    "type": "comment",
-    "value": {
-      "text": "d",
-      "media": []
-    },
-    "created_on": {
-      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
-      "platform": "web",
-      "meta": {
-        "browser": {
-          "name": "Chrome",
-          "version": "88.0.4324.96"
-        },
-        "os": {
-          "name": "macOS",
-          "version": "10.15.7",
-          "versionName": "Catalina"
-        },
-        "platform": {
-          "type": "desktop",
-          "vendor": "Apple"
-        },
-        "engine": {
-          "name": "Blink"
-        }
-      }
-    },
-    "created_by": "5d1363adf599d850df93175e",
-    "createdAt": "2021-02-03T12:55:46.808Z",
-    "updatedAt": "2021-02-03T12:55:46.808Z",
-    "__v": 0
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### createTicket
-Creates a company level ticket
-
-
-
-```javascript
-// Promise
-const promise = client.lead.createTicket({  body : value });
-
-// Async/Await
-const data = await client.lead.createTicket({  body : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- |
-| body | [AddTicketPayload](#AddTicketPayload) | yes | Request body |
-
-
-Creates a company level ticket
-
-*Returned Response:*
-
-
-
-
-[Ticket](#Ticket)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "context": {
-      "company_id": "884"
-    },
-    "content": {
-      "title": "SOme title Response",
-      "description": "<b>Single lineeee</b>: asdf<br><b>Email</b>: asdf@asdf.com<br><b>dfsdf</b>: asdf<br>",
-      "attachments": []
-    },
-    "status": {
-      "display": "In Progress",
-      "color": "#ffa951",
-      "key": "in_progress"
-    },
-    "priority": {
-      "display": "Medium",
-      "color": "#f37736",
-      "key": "medium"
-    },
-    "assigned_to": {
-      "agent_id": "5d1363adf599d850df93175e",
-      "gender": "male",
-      "accountType": "user",
-      "active": true,
-      "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
-      "hasOldPasswordHash": false,
-      "_id": "5d1363adf599d850df93175e",
-      "phoneNumbers": [
-        {
-          "active": true,
-          "primary": true,
-          "verified": true,
-          "countryCode": 91,
-          "phone": "9999999999"
-        }
-      ],
-      "firstName": "Nikhil",
-      "lastName": "Manapure",
-      "emails": [
-        {
-          "active": true,
-          "primary": true,
-          "verified": true,
-          "email": "niktest@xyz.com"
-        }
-      ],
-      "username": "niktest_xyz_com_38425_20500281",
-      "createdAt": "2019-01-01T17:22:38.528Z",
-      "updatedAt": "2021-01-22T10:02:42.258Z",
-      "uid": "20500281",
-      "__v": 56
-    },
-    "tags": [
-      "some-title"
-    ],
-    "_id": "6012f38557751ee8fc162cf7",
-    "created_on": {
-      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
-      "platform": "web",
-      "meta": {
-        "browser": {
-          "name": "Chrome",
-          "version": "88.0.4324.96"
-        },
-        "os": {
-          "name": "macOS",
-          "version": "10.15.7",
-          "versionName": "Catalina"
-        },
-        "platform": {
-          "type": "desktop",
-          "vendor": "Apple"
-        },
-        "engine": {
-          "name": "Blink"
-        }
-      }
-    },
-    "source": "sales_channel",
-    "created_by": {
-      "id": "5d1363adf599d850df93175e",
-      "user": {
-        "gender": "male",
-        "accountType": "user",
-        "active": true,
-        "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
-        "hasOldPasswordHash": false,
-        "_id": "5d1363adf599d850df93175e",
-        "phoneNumbers": [
-          {
-            "active": true,
-            "primary": true,
-            "verified": true,
-            "countryCode": 91,
-            "phone": "9999999999"
-          }
-        ],
-        "firstName": "Nikhil",
-        "lastName": "Manapure",
-        "emails": [
-          {
-            "active": true,
-            "primary": true,
-            "verified": true,
-            "email": "niktest@xyz.com"
-          }
-        ],
-        "username": "niktest_xyz_com_38425_20500281",
-        "createdAt": "2019-01-01T17:22:38.528Z",
-        "updatedAt": "2021-01-22T10:02:42.258Z",
-        "uid": "20500281",
-        "__v": 56
-      }
-    },
-    "response_id": "6012f38457751e0fb8162cf6",
-    "category": {
-      "form": {
-        "login_required": false,
-        "should_notify": false,
-        "inputs": [
-          {
-            "required": false,
-            "type": "text",
-            "enum": [],
-            "display": "Single lineeee",
-            "key": "single-lineeee",
-            "showRegexInput": false
-          },
-          {
-            "required": false,
-            "type": "email",
-            "enum": [],
-            "display": "Email",
-            "regex": "\\S+@\\S+\\.\\S+",
-            "key": "email",
-            "showRegexInput": true
-          },
-          {
-            "required": false,
-            "type": "text",
-            "enum": [],
-            "display": "dfsdf",
-            "key": "dfsdf",
-            "showRegexInput": false
-          }
-        ],
-        "available_assignees": [
-          "5b9b98150df588546aaea6d2",
-          "5c45d78395d7504f76c2cb37"
-        ],
-        "_id": "5fd72db3dc250f8decfc61b2",
-        "title": "SOme title",
-        "description": "SOme big description",
-        "slug": "some-title",
-        "application_id": "000000000000000000000003",
-        "created_on": {
-          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36",
-          "platform": "web",
-          "meta": {
-            "browser": {
-              "name": "Chrome",
-              "version": "87.0.4280.88"
-            },
-            "os": {
-              "name": "macOS",
-              "version": "10.15.6",
-              "versionName": "Catalina"
-            },
-            "platform": {
-              "type": "desktop",
-              "vendor": "Apple"
-            },
-            "engine": {
-              "name": "Blink"
-            }
-          }
-        },
-        "created_by": "5d1363adf599d850df93175e",
-        "createdAt": "2020-12-14T09:17:39.953Z",
-        "updatedAt": "2021-01-28T18:48:07.717Z",
-        "__v": 0
-      },
-      "key": "some-title",
-      "display": "SOme title"
-    },
-    "ticket_id": "43",
-    "createdAt": "2021-01-28T17:25:25.013Z",
-    "updatedAt": "2021-01-28T17:25:33.396Z",
-    "__v": 0,
-    "video_room_id": "6012f38557751ee8fc162cf7"
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### editCustomForm
-Edit the given custom form
-
-
-
-```javascript
-// Promise
-const promise = client.application("<APPLICATION_ID>").lead.editCustomForm({  slug : value,
- body : value });
-
-// Async/Await
-const data = await client.application("<APPLICATION_ID>").lead.editCustomForm({  slug : value,
- body : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| slug | string | yes | Slug of form whose response is getting submitted |  
-| body | [EditCustomFormPayload](#EditCustomFormPayload) | yes | Request body |
-
-
-Edit the given custom form field such as adding or deleting input, assignee, title, decription, notification and polling information.
-
-*Returned Response:*
-
-
-
-
-[CustomForm](#CustomForm)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "login_required": false,
-    "should_notify": false,
-    "inputs": [
-      {
-        "type": "email",
-        "showRegexInput": true,
-        "enum": [],
-        "regex": "\\S+@\\S+\\.\\S+",
-        "display": "email",
-        "required": true,
-        "key": "email"
-      },
-      {
-        "type": "number",
-        "showRegexInput": false,
-        "enum": [],
-        "display": "Enter your fav number",
-        "placeholder": "123",
-        "key": "enter-your-fav-number"
-      }
-    ],
-    "available_assignees": [],
-    "_id": "602e900a2042255c03cadaf0",
-    "title": "service-test-satyen",
-    "description": "testing form from service",
-    "slug": "service-test-satyen",
-    "header_image": "https://hdn-1.addsale.com/x0/support-ticket/files/free/original/KZL86aN5l-service-test-satyen.jpeg",
-    "application_id": "000000000000000000000001",
-    "created_on": {
-      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
-      "platform": "web",
-      "meta": {
-        "browser": {
-          "name": "Chrome",
-          "version": "88.0.4324.150"
-        },
-        "os": {
-          "name": "macOS",
-          "version": "11.2.0"
-        },
-        "platform": {
-          "type": "desktop",
-          "vendor": "Apple"
-        },
-        "engine": {
-          "name": "Blink"
-        }
-      }
-    },
-    "created_by": "5f8147abbd1a0a870f61f1a6",
-    "createdAt": "2021-02-18T16:04:26.495Z",
-    "updatedAt": "2021-02-26T10:16:49.272Z",
-    "__v": 0
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### editTicket
-Edits ticket details of a company level ticket
-
-
-
-```javascript
-// Promise
-const promise = client.lead.editTicket({  id : value,
- body : value });
-
-// Async/Await
-const data = await client.lead.editTicket({  id : value,
- body : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| id | string | yes | Ticket ID of ticket to be edited |  
-| body | [EditTicketPayload](#EditTicketPayload) | yes | Request body |
-
-
-Edits ticket details of a company level ticket such as status, priority, category, tags, attachments, assigne & ticket content changes
-
-*Returned Response:*
-
-
-
-
-[Ticket](#Ticket)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "context": {
-      "company_id": "1"
-    },
-    "content": {
-      "title": "SOme title Response",
-      "description": "<b>Single lineeee</b>: asdf<br><b>Email</b>: asdf@asdf.com<br><b>dfsdf</b>: asdf<br>",
-      "attachments": []
-    },
-    "status": {
-      "display": "In Progress",
-      "color": "#ffa951",
-      "key": "in_progress"
-    },
-    "priority": {
-      "display": "Medium",
-      "color": "#f37736",
-      "key": "medium"
-    },
-    "assigned_to": {
-      "agent_id": "5d1363adf599d850df93175e",
-      "gender": "male",
-      "accountType": "user",
-      "active": true,
-      "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
-      "hasOldPasswordHash": false,
-      "_id": "5d1363adf599d850df93175e",
-      "phoneNumbers": [
-        {
-          "active": true,
-          "primary": true,
-          "verified": true,
-          "countryCode": 91,
-          "phone": "9999999999"
-        }
-      ],
-      "firstName": "Nikhil",
-      "lastName": "Manapure",
-      "emails": [
-        {
-          "active": true,
-          "primary": true,
-          "verified": true,
-          "email": "niktest@xyz.com"
-        }
-      ],
-      "username": "niktest_xyz_com_38425_20500281",
-      "createdAt": "2019-01-01T17:22:38.528Z",
-      "updatedAt": "2021-01-22T10:02:42.258Z",
-      "uid": "20500281",
-      "__v": 56
-    },
-    "tags": [
-      "some-title"
-    ],
-    "_id": "6012f38557751ee8fc162cf7",
-    "created_on": {
-      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
-      "platform": "web",
-      "meta": {
-        "browser": {
-          "name": "Chrome",
-          "version": "88.0.4324.96"
-        },
-        "os": {
-          "name": "macOS",
-          "version": "10.15.7",
-          "versionName": "Catalina"
-        },
-        "platform": {
-          "type": "desktop",
-          "vendor": "Apple"
-        },
-        "engine": {
-          "name": "Blink"
-        }
-      }
-    },
-    "source": "sales_channel",
-    "created_by": {
-      "id": "5d1363adf599d850df93175e",
-      "user": {
-        "gender": "male",
-        "accountType": "user",
-        "active": true,
-        "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
-        "hasOldPasswordHash": false,
-        "_id": "5d1363adf599d850df93175e",
-        "phoneNumbers": [
-          {
-            "active": true,
-            "primary": true,
-            "verified": true,
-            "countryCode": 91,
-            "phone": "9999999999"
-          }
-        ],
-        "firstName": "Nikhil",
-        "lastName": "Manapure",
-        "emails": [
-          {
-            "active": true,
-            "primary": true,
-            "verified": true,
-            "email": "niktest@xyz.com"
-          }
-        ],
-        "username": "niktest_xyz_com_38425_20500281",
-        "createdAt": "2019-01-01T17:22:38.528Z",
-        "updatedAt": "2021-01-22T10:02:42.258Z",
-        "uid": "20500281",
-        "__v": 56
-      }
-    },
-    "response_id": "6012f38457751e0fb8162cf6",
-    "category": {
-      "form": {
-        "login_required": false,
-        "should_notify": false,
-        "inputs": [
-          {
-            "required": false,
-            "type": "text",
-            "enum": [],
-            "display": "Single lineeee",
-            "key": "single-lineeee",
-            "showRegexInput": false
-          },
-          {
-            "required": false,
-            "type": "email",
-            "enum": [],
-            "display": "Email",
-            "regex": "\\S+@\\S+\\.\\S+",
-            "key": "email",
-            "showRegexInput": true
-          },
-          {
-            "required": false,
-            "type": "text",
-            "enum": [],
-            "display": "dfsdf",
-            "key": "dfsdf",
-            "showRegexInput": false
-          }
-        ],
-        "available_assignees": [
-          "5b9b98150df588546aaea6d2",
-          "5c45d78395d7504f76c2cb37"
-        ],
-        "_id": "5fd72db3dc250f8decfc61b2",
-        "title": "SOme title",
-        "description": "SOme big description",
-        "slug": "some-title",
-        "application_id": "000000000000000000000003",
-        "created_on": {
-          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36",
-          "platform": "web",
-          "meta": {
-            "browser": {
-              "name": "Chrome",
-              "version": "87.0.4280.88"
-            },
-            "os": {
-              "name": "macOS",
-              "version": "10.15.6",
-              "versionName": "Catalina"
-            },
-            "platform": {
-              "type": "desktop",
-              "vendor": "Apple"
-            },
-            "engine": {
-              "name": "Blink"
-            }
-          }
-        },
-        "created_by": "5d1363adf599d850df93175e",
-        "createdAt": "2020-12-14T09:17:39.953Z",
-        "updatedAt": "2021-01-28T18:48:07.717Z",
-        "__v": 0
-      },
-      "key": "some-title",
-      "display": "SOme title"
-    },
-    "ticket_id": "43",
-    "createdAt": "2021-01-28T17:25:25.013Z",
-    "updatedAt": "2021-01-28T17:25:33.396Z",
-    "__v": 0,
-    "video_room_id": "6012f38557751ee8fc162cf7"
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### editTicket
-Edits ticket details of a application level ticket
-
-
-
-```javascript
-// Promise
-const promise = client.application("<APPLICATION_ID>").lead.editTicket({  id : value,
- body : value });
-
-// Async/Await
-const data = await client.application("<APPLICATION_ID>").lead.editTicket({  id : value,
- body : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| id | string | yes | Ticket ID of ticket to be edited |  
-| body | [EditTicketPayload](#EditTicketPayload) | yes | Request body |
-
-
-Edits ticket details of a application level ticket such as status, priority, category, tags, attachments, assigne & ticket content changes
-
-*Returned Response:*
-
-
-
-
-[Ticket](#Ticket)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "context": {
-      "application_id": "000000000000000000000003",
-      "company_id": "884"
-    },
-    "content": {
-      "title": "SOme title Response",
-      "description": "<b>Single lineeee</b>: asdf<br><b>Email</b>: asdf@asdf.com<br><b>dfsdf</b>: asdf<br>",
-      "attachments": []
-    },
-    "status": {
-      "display": "In Progress",
-      "color": "#ffa951",
-      "key": "in_progress"
-    },
-    "priority": {
-      "display": "Medium",
-      "color": "#f37736",
-      "key": "medium"
-    },
-    "assigned_to": {
-      "agent_id": "5d1363adf599d850df93175e",
-      "gender": "male",
-      "accountType": "user",
-      "active": true,
-      "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
-      "hasOldPasswordHash": false,
-      "_id": "5d1363adf599d850df93175e",
-      "phoneNumbers": [
-        {
-          "active": true,
-          "primary": true,
-          "verified": true,
-          "countryCode": 91,
-          "phone": "9999999999"
-        }
-      ],
-      "firstName": "Nikhil",
-      "lastName": "Manapure",
-      "emails": [
-        {
-          "active": true,
-          "primary": true,
-          "verified": true,
-          "email": "niktest@xyz.com"
-        }
-      ],
-      "username": "niktest_xyz_com_38425_20500281",
-      "createdAt": "2019-01-01T17:22:38.528Z",
-      "updatedAt": "2021-01-22T10:02:42.258Z",
-      "uid": "20500281",
-      "__v": 56
-    },
-    "tags": [
-      "some-title"
-    ],
-    "_id": "6012f38557751ee8fc162cf7",
-    "created_on": {
-      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
-      "platform": "web",
-      "meta": {
-        "browser": {
-          "name": "Chrome",
-          "version": "88.0.4324.96"
-        },
-        "os": {
-          "name": "macOS",
-          "version": "10.15.7",
-          "versionName": "Catalina"
-        },
-        "platform": {
-          "type": "desktop",
-          "vendor": "Apple"
-        },
-        "engine": {
-          "name": "Blink"
-        }
-      }
-    },
-    "source": "sales_channel",
-    "created_by": {
-      "id": "5d1363adf599d850df93175e",
-      "user": {
-        "gender": "male",
-        "accountType": "user",
-        "active": true,
-        "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
-        "hasOldPasswordHash": false,
-        "_id": "5d1363adf599d850df93175e",
-        "phoneNumbers": [
-          {
-            "active": true,
-            "primary": true,
-            "verified": true,
-            "countryCode": 91,
-            "phone": "9999999999"
-          }
-        ],
-        "firstName": "Nikhil",
-        "lastName": "Manapure",
-        "emails": [
-          {
-            "active": true,
-            "primary": true,
-            "verified": true,
-            "email": "niktest@xyz.com"
-          }
-        ],
-        "username": "niktest_xyz_com_38425_20500281",
-        "createdAt": "2019-01-01T17:22:38.528Z",
-        "updatedAt": "2021-01-22T10:02:42.258Z",
-        "uid": "20500281",
-        "__v": 56
-      }
-    },
-    "response_id": "6012f38457751e0fb8162cf6",
-    "category": {
-      "form": {
-        "login_required": false,
-        "should_notify": false,
-        "inputs": [
-          {
-            "required": false,
-            "type": "text",
-            "enum": [],
-            "display": "Single lineeee",
-            "key": "single-lineeee",
-            "showRegexInput": false
-          },
-          {
-            "required": false,
-            "type": "email",
-            "enum": [],
-            "display": "Email",
-            "regex": "\\S+@\\S+\\.\\S+",
-            "key": "email",
-            "showRegexInput": true
-          },
-          {
-            "required": false,
-            "type": "text",
-            "enum": [],
-            "display": "dfsdf",
-            "key": "dfsdf",
-            "showRegexInput": false
-          }
-        ],
-        "available_assignees": [
-          "5b9b98150df588546aaea6d2",
-          "5c45d78395d7504f76c2cb37"
-        ],
-        "_id": "5fd72db3dc250f8decfc61b2",
-        "title": "SOme title",
-        "description": "SOme big description",
-        "slug": "some-title",
-        "application_id": "000000000000000000000003",
-        "created_on": {
-          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36",
-          "platform": "web",
-          "meta": {
-            "browser": {
-              "name": "Chrome",
-              "version": "87.0.4280.88"
-            },
-            "os": {
-              "name": "macOS",
-              "version": "10.15.6",
-              "versionName": "Catalina"
-            },
-            "platform": {
-              "type": "desktop",
-              "vendor": "Apple"
-            },
-            "engine": {
-              "name": "Blink"
-            }
-          }
-        },
-        "created_by": "5d1363adf599d850df93175e",
-        "createdAt": "2020-12-14T09:17:39.953Z",
-        "updatedAt": "2021-01-28T18:48:07.717Z",
-        "__v": 0
-      },
-      "key": "some-title",
-      "display": "SOme title"
-    },
-    "ticket_id": "43",
-    "createdAt": "2021-01-28T17:25:25.013Z",
-    "updatedAt": "2021-01-28T17:25:33.396Z",
-    "__v": 0,
-    "video_room_id": "6012f38557751ee8fc162cf7"
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### getCustomForm
-Get specific custom form using it's slug
-
-
-
-```javascript
-// Promise
-const promise = client.application("<APPLICATION_ID>").lead.getCustomForm({  slug : value });
-
-// Async/Await
-const data = await client.application("<APPLICATION_ID>").lead.getCustomForm({  slug : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| slug | string | yes | Slug of form whose response is getting submitted |  
-
-
-
-Get specific custom form using it's slug, this is used to view the form.
-
-*Returned Response:*
-
-
-
-
-[CustomForm](#CustomForm)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "login_required": false,
-    "should_notify": false,
-    "inputs": [
-      {
-        "required": false,
-        "type": "text",
-        "display": "Name",
-        "placeholder": "Please enter your name",
-        "key": "name"
-      }
-    ],
-    "available_assignees": [],
-    "_id": "5fd258a9088f957f34c288fc",
-    "title": "trail form",
-    "description": "Trail form description",
-    "slug": "trail-form",
-    "application_id": "000000000000000000000003",
-    "created_on": {
-      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36",
-      "platform": "web",
-      "meta": {
-        "browser": {
-          "name": "Chrome",
-          "version": "87.0.4280.88"
-        },
-        "os": {
-          "name": "macOS",
-          "version": "10.15.6",
-          "versionName": "Catalina"
-        },
-        "platform": {
-          "type": "desktop",
-          "vendor": "Apple"
-        },
-        "engine": {
-          "name": "Blink"
-        }
-      }
-    },
-    "created_by": "5d1363adf599d850df93175e",
-    "createdAt": "2020-12-10T17:19:37.515Z",
-    "updatedAt": "2020-12-10T17:19:43.214Z",
-    "__v": 0
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### getCustomForms
-Get list of custom form
-
-
-
-```javascript
-// Promise
-const promise = client.application("<APPLICATION_ID>").lead.getCustomForms();
-
-// Async/Await
-const data = await client.application("<APPLICATION_ID>").lead.getCustomForms();
-```
-
-
-
-
-
-
-Get list of custom form for given application
-
-*Returned Response:*
-
-
-
-
-[CustomFormList](#CustomFormList)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "docs": [
-      {
-        "_id": "602e900a2042255c03cadaf0",
-        "login_required": false,
-        "should_notify": false,
-        "inputs": [
-          {
-            "type": "email",
-            "showRegexInput": true,
-            "enum": [],
-            "regex": "\\S+@\\S+\\.\\S+",
-            "display": "email",
-            "required": true,
-            "key": "email"
-          },
-          {
-            "type": "number",
-            "showRegexInput": false,
-            "enum": [],
-            "display": "Enter your fav number",
-            "placeholder": "123",
-            "key": "enter-your-fav-number"
-          },
-          {
-            "type": "textarea",
-            "showRegexInput": false,
-            "enum": [],
-            "display": "kjhgjhvjb",
-            "required": true,
-            "key": "kjhgjhvjb"
-          }
-        ],
-        "available_assignees": [],
-        "title": "service-test-satyen",
-        "description": "testing form from service",
-        "slug": "service-test-satyen",
-        "header_image": "https://hdn-1.addsale.com/x0/support-ticket/files/free/original/KZL86aN5l-service-test-satyen.jpeg",
-        "application_id": "000000000000000000000001",
-        "created_on": {
-          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
-          "platform": "web",
-          "meta": {
-            "browser": {
-              "name": "Chrome",
-              "version": "88.0.4324.150"
-            },
-            "os": {
-              "name": "macOS",
-              "version": "11.2.0"
-            },
-            "platform": {
-              "type": "desktop",
-              "vendor": "Apple"
-            },
-            "engine": {
-              "name": "Blink"
-            }
-          }
-        },
-        "created_by": "5f8147abbd1a0a870f61f1a6",
-        "createdAt": "2021-02-18T16:04:26.495Z",
-        "updatedAt": "2021-02-24T15:49:56.256Z",
-        "__v": 0,
-        "id": "602e900a2042255c03cadaf0"
-      },
-      {
-        "_id": "60124e4a4d2bc363625e1bf4",
-        "login_required": false,
-        "should_notify": true,
-        "inputs": [
-          {
-            "type": "text",
-            "showRegexInput": false,
-            "enum": [],
-            "display": "asdf",
-            "key": "asdf"
-          },
-          {
-            "type": "mobile",
-            "showRegexInput": false,
-            "enum": [],
-            "display": "mob num",
-            "regex": "[0-9]{10}$",
-            "key": "mob-num"
-          }
-        ],
-        "available_assignees": [
-          "5e79e721768c6bf54b783146"
-        ],
-        "title": "asdf444",
-        "description": "adf",
-        "slug": "asdf444",
-        "application_id": "000000000000000000000001",
-        "created_on": {
-          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
-          "platform": "web",
-          "meta": {
-            "browser": {
-              "name": "Chrome",
-              "version": "88.0.4324.96"
-            },
-            "os": {
-              "name": "macOS",
-              "version": "10.15.7",
-              "versionName": "Catalina"
-            },
-            "platform": {
-              "type": "desktop",
-              "vendor": "Apple"
-            },
-            "engine": {
-              "name": "Blink"
-            }
-          }
-        },
-        "created_by": "5e79e721768c6bf54b783146",
-        "createdAt": "2021-01-28T05:40:26.271Z",
-        "updatedAt": "2021-02-18T16:02:32.086Z",
-        "__v": 0,
-        "poll_for_assignment": {
-          "duration": 20,
-          "message": "We are looking for executive to connect you",
-          "success_message": "Executive found",
-          "failure_message": "All our executives are busy at the moment, We have accepted your request and someone will connect with you soon!"
-        },
-        "id": "60124e4a4d2bc363625e1bf4"
-      }
-    ],
-    "total": 2,
-    "limit": 10,
-    "page": 1,
-    "pages": 1
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### getFeedbacks
-Gets a list of feedback submitted against that ticket
-
-
-
-```javascript
-// Promise
-const promise = client.lead.getFeedbacks({  id : value });
-
-// Async/Await
-const data = await client.lead.getFeedbacks({  id : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| id | string | yes | Ticket ID for which feedbacks are to be fetched |  
-
-
-
-Gets a list of feedback submitted against that ticket
-
-*Returned Response:*
-
-
-
-
-[TicketFeedbackList](#TicketFeedbackList)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "items": [
-      {
-        "_id": "60c255bf00ecabfad19e9601",
-        "company_id": "1",
-        "ticket_id": "6095812876d2bf17143cb3b3",
-        "user": {
-          "_id": "5f8147abbd1a0a870f61f1a6",
-          "authenticated": true,
-          "user_id": "5f8147abbd1a0a870f61f1a6"
-        },
-        "category": "customers",
-        "response": {
-          "audio": 2,
-          "video": 6
-        },
-        "createdAt": "2021-06-10T18:11:11.349Z",
-        "updatedAt": "2021-06-10T18:11:11.349Z",
-        "__v": 0
-      }
-    ]
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### getGeneralConfig
-Get general support configuration.
-
-
-
-```javascript
-// Promise
-const promise = client.lead.getGeneralConfig();
-
-// Async/Await
-const data = await client.lead.getGeneralConfig();
-```
-
-
-
-
-
-
-Get general support configuration.
-
-*Returned Response:*
-
-
-
-
-[CloseVideoRoomResponse](#CloseVideoRoomResponse)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "success": true
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### getTicket
-Retreives ticket details of a company level ticket with ticket ID
-
-
-
-```javascript
-// Promise
-const promise = client.lead.getTicket({  id : value });
-
-// Async/Await
-const data = await client.lead.getTicket({  id : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| id | string | yes | Tiket ID of the ticket to be fetched |  
-
-
-
-Retreives ticket details of a company level ticket
-
-*Returned Response:*
-
-
-
-
-[Ticket](#Ticket)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "context": {
-      "company_id": "1"
-    },
-    "content": {
-      "title": "SOme title Response",
-      "description": "<b>Single lineeee</b>: asdf<br><b>Email</b>: asdf@asdf.com<br><b>dfsdf</b>: asdf<br>",
-      "attachments": []
-    },
-    "status": {
-      "display": "In Progress",
-      "color": "#ffa951",
-      "key": "in_progress"
-    },
-    "priority": {
-      "display": "Medium",
-      "color": "#f37736",
-      "key": "medium"
-    },
-    "assigned_to": {
-      "agent_id": "5d1363adf599d850df93175e",
-      "gender": "male",
-      "accountType": "user",
-      "active": true,
-      "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
-      "hasOldPasswordHash": false,
-      "_id": "5d1363adf599d850df93175e",
-      "phoneNumbers": [
-        {
-          "active": true,
-          "primary": true,
-          "verified": true,
-          "countryCode": 91,
-          "phone": "9999999999"
-        }
-      ],
-      "firstName": "Nikhil",
-      "lastName": "Manapure",
-      "emails": [
-        {
-          "active": true,
-          "primary": true,
-          "verified": true,
-          "email": "niktest@xyz.com"
-        }
-      ],
-      "username": "niktest_xyz_com_38425_20500281",
-      "createdAt": "2019-01-01T17:22:38.528Z",
-      "updatedAt": "2021-01-22T10:02:42.258Z",
-      "uid": "20500281",
-      "__v": 56
-    },
-    "tags": [
-      "some-title"
-    ],
-    "_id": "6012f38557751ee8fc162cf7",
-    "created_on": {
-      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
-      "platform": "web",
-      "meta": {
-        "browser": {
-          "name": "Chrome",
-          "version": "88.0.4324.96"
-        },
-        "os": {
-          "name": "macOS",
-          "version": "10.15.7",
-          "versionName": "Catalina"
-        },
-        "platform": {
-          "type": "desktop",
-          "vendor": "Apple"
-        },
-        "engine": {
-          "name": "Blink"
-        }
-      }
-    },
-    "source": "sales_channel",
-    "created_by": {
-      "id": "5d1363adf599d850df93175e",
-      "user": {
-        "gender": "male",
-        "accountType": "user",
-        "active": true,
-        "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
-        "hasOldPasswordHash": false,
-        "_id": "5d1363adf599d850df93175e",
-        "phoneNumbers": [
-          {
-            "active": true,
-            "primary": true,
-            "verified": true,
-            "countryCode": 91,
-            "phone": "9999999999"
-          }
-        ],
-        "firstName": "Nikhil",
-        "lastName": "Manapure",
-        "emails": [
-          {
-            "active": true,
-            "primary": true,
-            "verified": true,
-            "email": "niktest@xyz.com"
-          }
-        ],
-        "username": "niktest_xyz_com_38425_20500281",
-        "createdAt": "2019-01-01T17:22:38.528Z",
-        "updatedAt": "2021-01-22T10:02:42.258Z",
-        "uid": "20500281",
-        "__v": 56
-      }
-    },
-    "response_id": "6012f38457751e0fb8162cf6",
-    "category": {
-      "form": {
-        "login_required": false,
-        "should_notify": false,
-        "inputs": [
-          {
-            "required": false,
-            "type": "text",
-            "enum": [],
-            "display": "Single lineeee",
-            "key": "single-lineeee",
-            "showRegexInput": false
-          },
-          {
-            "required": false,
-            "type": "email",
-            "enum": [],
-            "display": "Email",
-            "regex": "\\S+@\\S+\\.\\S+",
-            "key": "email",
-            "showRegexInput": true
-          },
-          {
-            "required": false,
-            "type": "text",
-            "enum": [],
-            "display": "dfsdf",
-            "key": "dfsdf",
-            "showRegexInput": false
-          }
-        ],
-        "available_assignees": [
-          "5b9b98150df588546aaea6d2",
-          "5c45d78395d7504f76c2cb37"
-        ],
-        "_id": "5fd72db3dc250f8decfc61b2",
-        "title": "SOme title",
-        "description": "SOme big description",
-        "slug": "some-title",
-        "application_id": "000000000000000000000003",
-        "created_on": {
-          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36",
-          "platform": "web",
-          "meta": {
-            "browser": {
-              "name": "Chrome",
-              "version": "87.0.4280.88"
-            },
-            "os": {
-              "name": "macOS",
-              "version": "10.15.6",
-              "versionName": "Catalina"
-            },
-            "platform": {
-              "type": "desktop",
-              "vendor": "Apple"
-            },
-            "engine": {
-              "name": "Blink"
-            }
-          }
-        },
-        "created_by": "5d1363adf599d850df93175e",
-        "createdAt": "2020-12-14T09:17:39.953Z",
-        "updatedAt": "2021-01-28T18:48:07.717Z",
-        "__v": 0
-      },
-      "key": "some-title",
-      "display": "SOme title"
-    },
-    "ticket_id": "43",
-    "createdAt": "2021-01-28T17:25:25.013Z",
-    "updatedAt": "2021-01-28T17:25:33.396Z",
-    "__v": 0,
-    "video_room_id": "6012f38557751ee8fc162cf7"
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### getTicket
-Retreives ticket details of a application level ticket
-
-
-
-```javascript
-// Promise
-const promise = client.application("<APPLICATION_ID>").lead.getTicket({  id : value });
-
-// Async/Await
-const data = await client.application("<APPLICATION_ID>").lead.getTicket({  id : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| id | string | yes | Tiket ID of the ticket to be fetched |  
-
-
-
-Retreives ticket details of a application level ticket with ticket ID
-
-*Returned Response:*
-
-
-
-
-[Ticket](#Ticket)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "context": {
-      "application_id": "000000000000000000000003",
-      "company_id": "884"
-    },
-    "content": {
-      "title": "SOme title Response",
-      "description": "<b>Single lineeee</b>: asdf<br><b>Email</b>: asdf@asdf.com<br><b>dfsdf</b>: asdf<br>",
-      "attachments": []
-    },
-    "status": {
-      "display": "In Progress",
-      "color": "#ffa951",
-      "key": "in_progress"
-    },
-    "priority": {
-      "display": "Medium",
-      "color": "#f37736",
-      "key": "medium"
-    },
-    "assigned_to": {
-      "agent_id": "5d1363adf599d850df93175e",
-      "gender": "male",
-      "accountType": "user",
-      "active": true,
-      "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
-      "hasOldPasswordHash": false,
-      "_id": "5d1363adf599d850df93175e",
-      "phoneNumbers": [
-        {
-          "active": true,
-          "primary": true,
-          "verified": true,
-          "countryCode": 91,
-          "phone": "9999999999"
-        }
-      ],
-      "firstName": "Nikhil",
-      "lastName": "Manapure",
-      "emails": [
-        {
-          "active": true,
-          "primary": true,
-          "verified": true,
-          "email": "niktest@xyz.com"
-        }
-      ],
-      "username": "niktest_xyz_com_38425_20500281",
-      "createdAt": "2019-01-01T17:22:38.528Z",
-      "updatedAt": "2021-01-22T10:02:42.258Z",
-      "uid": "20500281",
-      "__v": 56
-    },
-    "tags": [
-      "some-title"
-    ],
-    "_id": "6012f38557751ee8fc162cf7",
-    "created_on": {
-      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
-      "platform": "web",
-      "meta": {
-        "browser": {
-          "name": "Chrome",
-          "version": "88.0.4324.96"
-        },
-        "os": {
-          "name": "macOS",
-          "version": "10.15.7",
-          "versionName": "Catalina"
-        },
-        "platform": {
-          "type": "desktop",
-          "vendor": "Apple"
-        },
-        "engine": {
-          "name": "Blink"
-        }
-      }
-    },
-    "source": "sales_channel",
-    "created_by": {
-      "id": "5d1363adf599d850df93175e",
-      "user": {
-        "gender": "male",
-        "accountType": "user",
-        "active": true,
-        "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
-        "hasOldPasswordHash": false,
-        "_id": "5d1363adf599d850df93175e",
-        "phoneNumbers": [
-          {
-            "active": true,
-            "primary": true,
-            "verified": true,
-            "countryCode": 91,
-            "phone": "9999999999"
-          }
-        ],
-        "firstName": "Nikhil",
-        "lastName": "Manapure",
-        "emails": [
-          {
-            "active": true,
-            "primary": true,
-            "verified": true,
-            "email": "niktest@xyz.com"
-          }
-        ],
-        "username": "niktest_xyz_com_38425_20500281",
-        "createdAt": "2019-01-01T17:22:38.528Z",
-        "updatedAt": "2021-01-22T10:02:42.258Z",
-        "uid": "20500281",
-        "__v": 56
-      }
-    },
-    "response_id": "6012f38457751e0fb8162cf6",
-    "category": {
-      "form": {
-        "login_required": false,
-        "should_notify": false,
-        "inputs": [
-          {
-            "required": false,
-            "type": "text",
-            "enum": [],
-            "display": "Single lineeee",
-            "key": "single-lineeee",
-            "showRegexInput": false
-          },
-          {
-            "required": false,
-            "type": "email",
-            "enum": [],
-            "display": "Email",
-            "regex": "\\S+@\\S+\\.\\S+",
-            "key": "email",
-            "showRegexInput": true
-          },
-          {
-            "required": false,
-            "type": "text",
-            "enum": [],
-            "display": "dfsdf",
-            "key": "dfsdf",
-            "showRegexInput": false
-          }
-        ],
-        "available_assignees": [
-          "5b9b98150df588546aaea6d2",
-          "5c45d78395d7504f76c2cb37"
-        ],
-        "_id": "5fd72db3dc250f8decfc61b2",
-        "title": "SOme title",
-        "description": "SOme big description",
-        "slug": "some-title",
-        "application_id": "000000000000000000000003",
-        "created_on": {
-          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36",
-          "platform": "web",
-          "meta": {
-            "browser": {
-              "name": "Chrome",
-              "version": "87.0.4280.88"
-            },
-            "os": {
-              "name": "macOS",
-              "version": "10.15.6",
-              "versionName": "Catalina"
-            },
-            "platform": {
-              "type": "desktop",
-              "vendor": "Apple"
-            },
-            "engine": {
-              "name": "Blink"
-            }
-          }
-        },
-        "created_by": "5d1363adf599d850df93175e",
-        "createdAt": "2020-12-14T09:17:39.953Z",
-        "updatedAt": "2021-01-28T18:48:07.717Z",
-        "__v": 0
-      },
-      "key": "some-title",
-      "display": "SOme title"
-    },
-    "ticket_id": "43",
-    "createdAt": "2021-01-28T17:25:25.013Z",
-    "updatedAt": "2021-01-28T17:25:33.396Z",
-    "__v": 0,
-    "video_room_id": "6012f38557751ee8fc162cf7"
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### getTicketHistory
-Gets history list for specific company level ticket
-
-
-
-```javascript
-// Promise
-const promise = client.lead.getTicketHistory({  id : value });
-
-// Async/Await
-const data = await client.lead.getTicketHistory({  id : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| id | string | yes | Ticket ID for which history is to be fetched |  
-
-
-
-Gets history list for specific company level ticket, this history is seen on ticket detail page, this can be comment, log or rating.
-
-*Returned Response:*
-
-
-
-
-[TicketHistoryList](#TicketHistoryList)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "docs": [
-      {
-        "_id": "602e5384204225eed5cadae7",
-        "ticket_id": "41",
-        "type": "comment",
-        "value": {
-          "text": "hello service",
-          "media": []
-        },
-        "created_on": {
-          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
-          "platform": "web",
-          "meta": {
-            "browser": {
-              "name": "Chrome",
-              "version": "88.0.4324.150"
-            },
-            "os": {
-              "name": "macOS",
-              "version": "11.2.0"
-            },
-            "platform": {
-              "type": "desktop",
-              "vendor": "Apple"
-            },
-            "engine": {
-              "name": "Blink"
-            }
-          }
-        },
-        "created_by": {
-          "gender": "male",
-          "accountType": "user",
-          "active": true,
-          "profilePicUrl": "https://hdn-1.fynd.com/company/884/applications/000000000000000000000001/theme/pictures/free/original/default-profile_nxhzui.png",
-          "hasOldPasswordHash": false,
-          "_id": "5f8147abbd1a0a870f61f1a6",
-          "phoneNumbers": [
-            {
-              "active": true,
-              "primary": true,
-              "verified": true,
-              "phone": "9999999999",
-              "countryCode": 91
-            }
-          ],
-          "firstName": "Satyen",
-          "lastName": "Maurya",
-          "emails": [
-            {
-              "active": true,
-              "primary": true,
-              "verified": true,
-              "email": "sattest@xyz.com"
-            }
-          ],
-          "username": "sat5_xyz_com_11118",
-          "createdAt": "2020-10-10T05:33:31.119Z",
-          "updatedAt": "2020-10-10T05:33:31.119Z",
-          "uid": "5678",
-          "__v": 0
-        },
-        "createdAt": "2021-02-18T11:46:12.522Z",
-        "updatedAt": "2021-02-18T11:46:12.522Z",
-        "__v": 0,
-        "id": "602e5384204225eed5cadae7"
-      },
-      {
-        "_id": "60372aa78a046d4d79c46e15",
-        "ticket_id": "41",
-        "type": "diff",
-        "value": {
-          "status": [
-            "pending",
-            "in_progress"
-          ]
-        },
-        "created_by": {
-          "gender": "male",
-          "accountType": "user",
-          "active": true,
-          "profilePicUrl": "https://d2co8r51m5ca2d.cloudfront.net/inapp_banners/default_profile_img.png",
-          "hasOldPasswordHash": false,
-          "_id": "5e79e721768c6bf54b783146",
-          "emails": [
-            {
-              "active": true,
-              "primary": true,
-              "verified": true,
-              "email": "niktest@xyz.com"
-            },
-            {
-              "active": true,
-              "primary": false,
-              "verified": true,
-              "email": "xyz@xyz.com"
-            },
-            {
-              "active": true,
-              "primary": false,
-              "verified": true,
-              "email": "xyz@xyz.com"
-            },
-            {
-              "active": true,
-              "primary": false,
-              "verified": true,
-              "email": "xyz@xyz.com"
-            }
-          ],
-          "phoneNumbers": [
-            {
-              "active": true,
-              "primary": true,
-              "verified": true,
-              "countryCode": 91,
-              "phone": "9999999999"
-            }
-          ],
-          "firstName": "Nikhil",
-          "lastName": "Manapure",
-          "username": "xyz_xyz_com",
-          "createdAt": "2020-03-24T10:55:29.298Z",
-          "updatedAt": "2020-05-12T07:46:41.816Z",
-          "uid": "5567",
-          "__v": 2
-        },
-        "createdAt": "2021-02-25T04:42:15.225Z",
-        "updatedAt": "2021-02-25T04:42:15.225Z",
-        "__v": 0,
-        "id": "60372aa78a046d4d79c46e15"
-      }
-    ],
-    "total": 2,
-    "limit": 100,
-    "page": 1,
-    "pages": 1
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### getTicketHistory
-Gets history list for specific application level ticket
-
-
-
-```javascript
-// Promise
-const promise = client.application("<APPLICATION_ID>").lead.getTicketHistory({  id : value });
-
-// Async/Await
-const data = await client.application("<APPLICATION_ID>").lead.getTicketHistory({  id : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| id | string | yes | Ticket ID for which history is to be fetched |  
-
-
-
-Gets history list for specific application level ticket, this history is seen on ticket detail page, this can be comment, log or rating.
-
-*Returned Response:*
-
-
-
-
-[TicketHistoryList](#TicketHistoryList)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "docs": [
-      {
-        "_id": "602e5384204225eed5cadae7",
-        "ticket_id": "41",
-        "type": "comment",
-        "value": {
-          "text": "hello service",
-          "media": []
-        },
-        "created_on": {
-          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
-          "platform": "web",
-          "meta": {
-            "browser": {
-              "name": "Chrome",
-              "version": "88.0.4324.150"
-            },
-            "os": {
-              "name": "macOS",
-              "version": "11.2.0"
-            },
-            "platform": {
-              "type": "desktop",
-              "vendor": "Apple"
-            },
-            "engine": {
-              "name": "Blink"
-            }
-          }
-        },
-        "created_by": {
-          "gender": "male",
-          "accountType": "user",
-          "active": true,
-          "profilePicUrl": "https://hdn-1.fynd.com/company/884/applications/000000000000000000000001/theme/pictures/free/original/default-profile_nxhzui.png",
-          "hasOldPasswordHash": false,
-          "_id": "5f8147abbd1a0a870f61f1a6",
-          "phoneNumbers": [
-            {
-              "active": true,
-              "primary": true,
-              "verified": true,
-              "phone": "9999999999",
-              "countryCode": 91
-            }
-          ],
-          "firstName": "Satyen",
-          "lastName": "Maurya",
-          "emails": [
-            {
-              "active": true,
-              "primary": true,
-              "verified": true,
-              "email": "sattest@xyz.com"
-            }
-          ],
-          "username": "sat5_xyz_com_11118",
-          "createdAt": "2020-10-10T05:33:31.119Z",
-          "updatedAt": "2020-10-10T05:33:31.119Z",
-          "uid": "5678",
-          "__v": 0
-        },
-        "createdAt": "2021-02-18T11:46:12.522Z",
-        "updatedAt": "2021-02-18T11:46:12.522Z",
-        "__v": 0,
-        "id": "602e5384204225eed5cadae7"
-      },
-      {
-        "_id": "60372aa78a046d4d79c46e15",
-        "ticket_id": "41",
-        "type": "diff",
-        "value": {
-          "status": [
-            "pending",
-            "in_progress"
-          ]
-        },
-        "created_by": {
-          "gender": "male",
-          "accountType": "user",
-          "active": true,
-          "profilePicUrl": "https://d2co8r51m5ca2d.cloudfront.net/inapp_banners/default_profile_img.png",
-          "hasOldPasswordHash": false,
-          "_id": "5e79e721768c6bf54b783146",
-          "emails": [
-            {
-              "active": true,
-              "primary": true,
-              "verified": true,
-              "email": "niktest@xyz.com"
-            },
-            {
-              "active": true,
-              "primary": false,
-              "verified": true,
-              "email": "xyz@xyz.com"
-            },
-            {
-              "active": true,
-              "primary": false,
-              "verified": true,
-              "email": "xyz@xyz.com"
-            },
-            {
-              "active": true,
-              "primary": false,
-              "verified": true,
-              "email": "xyz@xyz.com"
-            }
-          ],
-          "phoneNumbers": [
-            {
-              "active": true,
-              "primary": true,
-              "verified": true,
-              "countryCode": 91,
-              "phone": "9999999999"
-            }
-          ],
-          "firstName": "Nikhil",
-          "lastName": "Manapure",
-          "username": "xyz_xyz_com",
-          "createdAt": "2020-03-24T10:55:29.298Z",
-          "updatedAt": "2020-05-12T07:46:41.816Z",
-          "uid": "5567",
-          "__v": 2
-        },
-        "createdAt": "2021-02-25T04:42:15.225Z",
-        "updatedAt": "2021-02-25T04:42:15.225Z",
-        "__v": 0,
-        "id": "60372aa78a046d4d79c46e15"
-      }
-    ],
-    "total": 2,
-    "limit": 100,
-    "page": 1,
-    "pages": 1
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### getTickets
-Gets the list of company level tickets and/or ticket filters depending on query params
-
-
-
-```javascript
-// Promise
-const promise = client.lead.getTickets({  items : value,
- filters : value,
- q : value,
- status : value,
- priority : value,
- category : value,
- pageNo : value,
- pageSize : value });
-
-// Async/Await
-const data = await client.lead.getTickets({  items : value,
- filters : value,
- q : value,
- status : value,
- priority : value,
- category : value,
- pageNo : value,
- pageSize : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- |  
-| items | boolean | no | Decides that the reponse will contain the list of tickets |    
-| filters | boolean | no | Decides that the reponse will contain the ticket filters |    
-| q | string | no | Search through ticket titles and description |    
-| status | string | no | Filter tickets on status |    
-| priority | PriorityEnum | no | Filter tickets on priority |    
-| category | string | no | Filter tickets on category |    
-| pageNo | number | no | The page number to navigate through the given set of results. |    
-| pageSize | number | no | Number of items to retrieve in each page. Default is 12. |  
-
-
-
-Gets the list of company level tickets and/or ticket filters
-
-*Returned Response:*
-
-
-
-
-[TicketList](#TicketList)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Without items</i></summary>
-
-```json
-{
-  "value": {
-    "filters": {
-      "statuses": [
-        {
-          "display": "Pending",
-          "color": "#eae22b",
-          "key": "pending"
-        },
-        {
-          "display": "In Progress",
-          "color": "#ffa951",
-          "key": "in_progress"
-        },
-        {
-          "display": "Resolved",
-          "color": "#20c3a6",
-          "key": "resolved"
-        },
-        {
-          "display": "Closed",
-          "color": "#41434c",
-          "key": "closed"
-        }
-      ],
-      "priorities": [
-        {
-          "display": "Low",
-          "color": "#fed766",
-          "key": "low"
-        },
-        {
-          "display": "Medium",
-          "color": "#f37736",
-          "key": "medium"
-        },
-        {
-          "display": "High",
-          "color": "#fe4a49",
-          "key": "high"
-        }
-      ],
-      "assignees": [],
-      "categories": [
-        {
-          "form": {
-            "login_required": false,
-            "should_notify": false,
-            "inputs": [
-              {
-                "type": "email",
-                "showRegexInput": false,
-                "enum": [],
-                "regex": "\\S+@\\S+\\.\\S+",
-                "display": "email",
-                "required": true,
-                "key": "email"
-              }
-            ],
-            "available_assignees": [],
-            "_id": "602e900a2042255c03cadaf0",
-            "title": "service-test-satyen",
-            "description": "testing form from service",
-            "slug": "service-test-satyen",
-            "header_image": "https://hdn-1.addsale.com/x0/support-ticket/files/free/original/KZL86aN5l-service-test-satyen.jpeg",
-            "application_id": "000000000000000000000001",
-            "created_on": {
-              "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
-              "platform": "web",
-              "meta": {
-                "browser": {
-                  "name": "Chrome",
-                  "version": "88.0.4324.150"
-                },
-                "os": {
-                  "name": "macOS",
-                  "version": "11.2.0"
-                },
-                "platform": {
-                  "type": "desktop",
-                  "vendor": "Apple"
-                },
-                "engine": {
-                  "name": "Blink"
-                }
-              }
-            },
-            "created_by": "5f8147abbd1a0a870f61f1a6",
-            "createdAt": "2021-02-18T16:04:26.495Z",
-            "updatedAt": "2021-02-18T16:04:26.495Z",
-            "__v": 0
-          },
-          "key": "service-test-satyen",
-          "display": "service-test-satyen"
-        }
-      ]
-    }
-  }
-}
-```
-</details>
-
-<details>
-<summary><i>&nbsp; With items</i></summary>
-
-```json
-{
-  "value": {
-    "docs": [
-      {
-        "_id": "602d2652ce284d0b008d5c97",
-        "status": {
-          "display": "Pending",
-          "color": "#eae22b",
-          "key": "pending"
-        },
-        "priority": {
-          "display": "Medium",
-          "color": "#f37736",
-          "key": "medium"
-        },
-        "assigned_to": {
-          "agent_id": "5e79e721768c6bf54b783146",
-          "gender": "male",
-          "accountType": "user",
-          "active": true,
-          "profilePicUrl": "https://d2co8r51m5ca2d.cloudfront.net/inapp_banners/default_profile_img.png",
-          "hasOldPasswordHash": false,
-          "_id": "5e79e721768c6bf54b783146",
-          "emails": [
-            {
-              "active": true,
-              "primary": true,
-              "verified": true,
-              "email": "niktest@xyz.com"
-            },
-            {
-              "active": true,
-              "primary": false,
-              "verified": true,
-              "email": "xyz@xyz.com"
-            },
-            {
-              "active": true,
-              "primary": false,
-              "verified": true,
-              "email": "xyz@xyz.com"
-            },
-            {
-              "active": true,
-              "primary": false,
-              "verified": true,
-              "email": "xyz@xyz.com"
-            }
-          ],
-          "phoneNumbers": [
-            {
-              "active": true,
-              "primary": true,
-              "verified": true,
-              "countryCode": 91,
-              "phone": "9999999999"
-            }
-          ],
-          "firstName": "Nikhil",
-          "lastName": "Manapure",
-          "username": "xyz_xyz_com",
-          "createdAt": "2020-03-24T10:55:29.298Z",
-          "updatedAt": "2020-05-12T07:46:41.816Z",
-          "uid": "5567",
-          "__v": 2
-        },
-        "tags": [
-          "asdf444"
-        ],
-        "context": {
-          "application_id": "000000000000000000000001",
-          "company_id": "1"
-        },
-        "created_on": {
-          "user_agent": "Fynd Platform/0.0.1 (com.fynd.platform; build:3; iOS 14.2.0) Alamofire/5.0.2",
-          "platform": "web",
-          "meta": {
-            "browser": {
-              "name": "Fynd Platform",
-              "version": "0.0.1"
-            }
-          }
-        },
-        "source": "sales_channel",
-        "content": {
-          "title": "asdf444 Response",
-          "description": "",
-          "attachments": []
-        },
-        "response_id": "602d2652ce284dee3c8d5c96",
-        "category": {
-          "form": {
-            "login_required": false,
-            "should_notify": true,
-            "inputs": [
-              {
-                "type": "text",
-                "showRegexInput": false,
-                "enum": [],
-                "display": "asdf",
-                "key": "asdf"
-              },
-              {
-                "type": "mobile",
-                "showRegexInput": false,
-                "enum": [],
-                "display": "mob num",
-                "regex": "[0-9]{10}$",
-                "key": "mob-num"
-              }
-            ],
-            "available_assignees": [
-              "5e79e721768c6bf54b783146"
-            ],
-            "_id": "60124e4a4d2bc363625e1bf4",
-            "title": "asdf444",
-            "description": "adf",
-            "slug": "asdf444",
-            "application_id": "000000000000000000000001",
-            "created_on": {
-              "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
-              "platform": "web",
-              "meta": {
-                "browser": {
-                  "name": "Chrome",
-                  "version": "88.0.4324.96"
-                },
-                "os": {
-                  "name": "macOS",
-                  "version": "10.15.7",
-                  "versionName": "Catalina"
-                },
-                "platform": {
-                  "type": "desktop",
-                  "vendor": "Apple"
-                },
-                "engine": {
-                  "name": "Blink"
-                }
-              }
-            },
-            "created_by": "5e79e721768c6bf54b783146",
-            "createdAt": "2021-01-28T05:40:26.271Z",
-            "updatedAt": "2021-02-18T16:02:32.086Z",
-            "__v": 0,
-            "poll_for_assignment": {
-              "duration": 20,
-              "message": "We are looking for executive to connect you",
-              "success_message": "Executive found",
-              "failure_message": "All our executives are busy at the moment, We have accepted your request and someone will connect with you soon!"
-            }
-          },
-          "key": "asdf444",
-          "display": "asdf444"
-        },
-        "ticket_id": "472",
-        "createdAt": "2021-02-17T14:21:06.774Z",
-        "updatedAt": "2021-02-17T14:21:06.774Z",
-        "__v": 0,
-        "id": "602d2652ce284d0b008d5c97"
-      }
-    ],
-    "total": 472,
-    "limit": 10,
-    "page": 1,
-    "pages": 48,
-    "filters": {
-      "statuses": [
-        {
-          "display": "Pending",
-          "color": "#eae22b",
-          "key": "pending"
-        },
-        {
-          "display": "In Progress",
-          "color": "#ffa951",
-          "key": "in_progress"
-        },
-        {
-          "display": "Resolved",
-          "color": "#20c3a6",
-          "key": "resolved"
-        },
-        {
-          "display": "Closed",
-          "color": "#41434c",
-          "key": "closed"
-        }
-      ],
-      "priorities": [
-        {
-          "display": "Low",
-          "color": "#fed766",
-          "key": "low"
-        },
-        {
-          "display": "Medium",
-          "color": "#f37736",
-          "key": "medium"
-        },
-        {
-          "display": "High",
-          "color": "#fe4a49",
-          "key": "high"
-        }
-      ],
-      "assignees": [],
-      "categories": [
-        {
-          "form": {
-            "login_required": false,
-            "should_notify": false,
-            "inputs": [
-              {
-                "type": "email",
-                "showRegexInput": false,
-                "enum": [],
-                "regex": "\\S+@\\S+\\.\\S+",
-                "display": "email",
-                "required": true,
-                "key": "email"
-              }
-            ],
-            "available_assignees": [],
-            "_id": "602e900a2042255c03cadaf0",
-            "title": "service-test-satyen",
-            "description": "testing form from service",
-            "slug": "service-test-satyen",
-            "header_image": "https://hdn-1.addsale.com/x0/support-ticket/files/free/original/KZL86aN5l-service-test-satyen.jpeg",
-            "application_id": "000000000000000000000001",
-            "created_on": {
-              "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
-              "platform": "web",
-              "meta": {
-                "browser": {
-                  "name": "Chrome",
-                  "version": "88.0.4324.150"
-                },
-                "os": {
-                  "name": "macOS",
-                  "version": "11.2.0"
-                },
-                "platform": {
-                  "type": "desktop",
-                  "vendor": "Apple"
-                },
-                "engine": {
-                  "name": "Blink"
-                }
-              }
-            },
-            "created_by": "5f8147abbd1a0a870f61f1a6",
-            "createdAt": "2021-02-18T16:04:26.495Z",
-            "updatedAt": "2021-02-18T16:04:26.495Z",
-            "__v": 0
-          },
-          "key": "service-test-satyen",
-          "display": "service-test-satyen"
-        }
-      ]
-    }
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### getTickets
-Gets the list of Application level Tickets and/or ticket filters depending on query params
-
-
-
-```javascript
-// Promise
-const promise = client.application("<APPLICATION_ID>").lead.getTickets({  items : value,
- filters : value,
- q : value,
- status : value,
- priority : value,
- category : value });
-
-// Async/Await
-const data = await client.application("<APPLICATION_ID>").lead.getTickets({  items : value,
- filters : value,
- q : value,
- status : value,
- priority : value,
- category : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- |  
-| items | boolean | no | Decides that the reponse will contain the list of tickets |    
-| filters | boolean | no | Decides that the reponse will contain the ticket filters |    
-| q | string | no | Search through ticket titles and description |    
-| status | string | no | Filter tickets on status |    
-| priority | PriorityEnum | no | Filter tickets on priority |    
-| category | string | no | Filter tickets on category |  
-
-
-
-Gets the list of Application level Tickets and/or ticket filters
-
-*Returned Response:*
-
-
-
-
-[TicketList](#TicketList)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Without items</i></summary>
-
-```json
-{
-  "value": {
-    "filters": {
-      "statuses": [
-        {
-          "display": "Pending",
-          "color": "#eae22b",
-          "key": "pending"
-        },
-        {
-          "display": "In Progress",
-          "color": "#ffa951",
-          "key": "in_progress"
-        },
-        {
-          "display": "Resolved",
-          "color": "#20c3a6",
-          "key": "resolved"
-        },
-        {
-          "display": "Closed",
-          "color": "#41434c",
-          "key": "closed"
-        }
-      ],
-      "priorities": [
-        {
-          "display": "Low",
-          "color": "#fed766",
-          "key": "low"
-        },
-        {
-          "display": "Medium",
-          "color": "#f37736",
-          "key": "medium"
-        },
-        {
-          "display": "High",
-          "color": "#fe4a49",
-          "key": "high"
-        }
-      ],
-      "assignees": [],
-      "categories": [
-        {
-          "form": {
-            "login_required": false,
-            "should_notify": false,
-            "inputs": [
-              {
-                "type": "email",
-                "showRegexInput": false,
-                "enum": [],
-                "regex": "\\S+@\\S+\\.\\S+",
-                "display": "email",
-                "required": true,
-                "key": "email"
-              }
-            ],
-            "available_assignees": [],
-            "_id": "602e900a2042255c03cadaf0",
-            "title": "service-test-satyen",
-            "description": "testing form from service",
-            "slug": "service-test-satyen",
-            "header_image": "https://hdn-1.addsale.com/x0/support-ticket/files/free/original/KZL86aN5l-service-test-satyen.jpeg",
-            "application_id": "000000000000000000000001",
-            "created_on": {
-              "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
-              "platform": "web",
-              "meta": {
-                "browser": {
-                  "name": "Chrome",
-                  "version": "88.0.4324.150"
-                },
-                "os": {
-                  "name": "macOS",
-                  "version": "11.2.0"
-                },
-                "platform": {
-                  "type": "desktop",
-                  "vendor": "Apple"
-                },
-                "engine": {
-                  "name": "Blink"
-                }
-              }
-            },
-            "created_by": "5f8147abbd1a0a870f61f1a6",
-            "createdAt": "2021-02-18T16:04:26.495Z",
-            "updatedAt": "2021-02-18T16:04:26.495Z",
-            "__v": 0
-          },
-          "key": "service-test-satyen",
-          "display": "service-test-satyen"
-        }
-      ]
-    }
-  }
-}
-```
-</details>
-
-<details>
-<summary><i>&nbsp; With items</i></summary>
-
-```json
-{
-  "value": {
-    "docs": [
-      {
-        "_id": "602d2652ce284d0b008d5c97",
-        "status": {
-          "display": "Pending",
-          "color": "#eae22b",
-          "key": "pending"
-        },
-        "priority": {
-          "display": "Medium",
-          "color": "#f37736",
-          "key": "medium"
-        },
-        "assigned_to": {
-          "agent_id": "5e79e721768c6bf54b783146",
-          "gender": "male",
-          "accountType": "user",
-          "active": true,
-          "profilePicUrl": "https://d2co8r51m5ca2d.cloudfront.net/inapp_banners/default_profile_img.png",
-          "hasOldPasswordHash": false,
-          "_id": "5e79e721768c6bf54b783146",
-          "emails": [
-            {
-              "active": true,
-              "primary": true,
-              "verified": true,
-              "email": "niktest@xyz.com"
-            },
-            {
-              "active": true,
-              "primary": false,
-              "verified": true,
-              "email": "xyz@xyz.com"
-            },
-            {
-              "active": true,
-              "primary": false,
-              "verified": true,
-              "email": "xyz@xyz.com"
-            },
-            {
-              "active": true,
-              "primary": false,
-              "verified": true,
-              "email": "xyz@xyz.com"
-            }
-          ],
-          "phoneNumbers": [
-            {
-              "active": true,
-              "primary": true,
-              "verified": true,
-              "countryCode": 91,
-              "phone": "9999999999"
-            }
-          ],
-          "firstName": "Nikhil",
-          "lastName": "Manapure",
-          "username": "xyz_xyz_com",
-          "createdAt": "2020-03-24T10:55:29.298Z",
-          "updatedAt": "2020-05-12T07:46:41.816Z",
-          "uid": "5567",
-          "__v": 2
-        },
-        "tags": [
-          "asdf444"
-        ],
-        "context": {
-          "application_id": "000000000000000000000001",
-          "company_id": "1"
-        },
-        "created_on": {
-          "user_agent": "Fynd Platform/0.0.1 (com.fynd.platform; build:3; iOS 14.2.0) Alamofire/5.0.2",
-          "platform": "web",
-          "meta": {
-            "browser": {
-              "name": "Fynd Platform",
-              "version": "0.0.1"
-            }
-          }
-        },
-        "source": "sales_channel",
-        "content": {
-          "title": "asdf444 Response",
-          "description": "",
-          "attachments": []
-        },
-        "response_id": "602d2652ce284dee3c8d5c96",
-        "category": {
-          "form": {
-            "login_required": false,
-            "should_notify": true,
-            "inputs": [
-              {
-                "type": "text",
-                "showRegexInput": false,
-                "enum": [],
-                "display": "asdf",
-                "key": "asdf"
-              },
-              {
-                "type": "mobile",
-                "showRegexInput": false,
-                "enum": [],
-                "display": "mob num",
-                "regex": "[0-9]{10}$",
-                "key": "mob-num"
-              }
-            ],
-            "available_assignees": [
-              "5e79e721768c6bf54b783146"
-            ],
-            "_id": "60124e4a4d2bc363625e1bf4",
-            "title": "asdf444",
-            "description": "adf",
-            "slug": "asdf444",
-            "application_id": "000000000000000000000001",
-            "created_on": {
-              "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
-              "platform": "web",
-              "meta": {
-                "browser": {
-                  "name": "Chrome",
-                  "version": "88.0.4324.96"
-                },
-                "os": {
-                  "name": "macOS",
-                  "version": "10.15.7",
-                  "versionName": "Catalina"
-                },
-                "platform": {
-                  "type": "desktop",
-                  "vendor": "Apple"
-                },
-                "engine": {
-                  "name": "Blink"
-                }
-              }
-            },
-            "created_by": "5e79e721768c6bf54b783146",
-            "createdAt": "2021-01-28T05:40:26.271Z",
-            "updatedAt": "2021-02-18T16:02:32.086Z",
-            "__v": 0,
-            "poll_for_assignment": {
-              "duration": 20,
-              "message": "We are looking for executive to connect you",
-              "success_message": "Executive found",
-              "failure_message": "All our executives are busy at the moment, We have accepted your request and someone will connect with you soon!"
-            }
-          },
-          "key": "asdf444",
-          "display": "asdf444"
-        },
-        "ticket_id": "472",
-        "createdAt": "2021-02-17T14:21:06.774Z",
-        "updatedAt": "2021-02-17T14:21:06.774Z",
-        "__v": 0,
-        "id": "602d2652ce284d0b008d5c97"
-      }
-    ],
-    "total": 472,
-    "limit": 10,
-    "page": 1,
-    "pages": 48,
-    "filters": {
-      "statuses": [
-        {
-          "display": "Pending",
-          "color": "#eae22b",
-          "key": "pending"
-        },
-        {
-          "display": "In Progress",
-          "color": "#ffa951",
-          "key": "in_progress"
-        },
-        {
-          "display": "Resolved",
-          "color": "#20c3a6",
-          "key": "resolved"
-        },
-        {
-          "display": "Closed",
-          "color": "#41434c",
-          "key": "closed"
-        }
-      ],
-      "priorities": [
-        {
-          "display": "Low",
-          "color": "#fed766",
-          "key": "low"
-        },
-        {
-          "display": "Medium",
-          "color": "#f37736",
-          "key": "medium"
-        },
-        {
-          "display": "High",
-          "color": "#fe4a49",
-          "key": "high"
-        }
-      ],
-      "assignees": [],
-      "categories": [
-        {
-          "form": {
-            "login_required": false,
-            "should_notify": false,
-            "inputs": [
-              {
-                "type": "email",
-                "showRegexInput": false,
-                "enum": [],
-                "regex": "\\S+@\\S+\\.\\S+",
-                "display": "email",
-                "required": true,
-                "key": "email"
-              }
-            ],
-            "available_assignees": [],
-            "_id": "602e900a2042255c03cadaf0",
-            "title": "service-test-satyen",
-            "description": "testing form from service",
-            "slug": "service-test-satyen",
-            "header_image": "https://hdn-1.addsale.com/x0/support-ticket/files/free/original/KZL86aN5l-service-test-satyen.jpeg",
-            "application_id": "000000000000000000000001",
-            "created_on": {
-              "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
-              "platform": "web",
-              "meta": {
-                "browser": {
-                  "name": "Chrome",
-                  "version": "88.0.4324.150"
-                },
-                "os": {
-                  "name": "macOS",
-                  "version": "11.2.0"
-                },
-                "platform": {
-                  "type": "desktop",
-                  "vendor": "Apple"
-                },
-                "engine": {
-                  "name": "Blink"
-                }
-              }
-            },
-            "created_by": "5f8147abbd1a0a870f61f1a6",
-            "createdAt": "2021-02-18T16:04:26.495Z",
-            "updatedAt": "2021-02-18T16:04:26.495Z",
-            "__v": 0
-          },
-          "key": "service-test-satyen",
-          "display": "service-test-satyen"
-        }
-      ]
-    }
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### getTokenForVideoRoom
-Get Token to join a specific Video Room using it's unqiue name
-
-
-
-```javascript
-// Promise
-const promise = client.lead.getTokenForVideoRoom({  uniqueName : value });
-
-// Async/Await
-const data = await client.lead.getTokenForVideoRoom({  uniqueName : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| uniqueName | string | yes | Unique name of video room |  
-
-
-
-Get Token to join a specific Video Room using it's unqiue name, this Token is your ticket to Room and also creates your identity there.
-
-*Returned Response:*
-
-
-
-
-[GetTokenForVideoRoomResponse](#GetTokenForVideoRoomResponse)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "access_token": "your_token_to_the_room"
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### getTokenForVideoRoom
-Get Token to join a specific Video Room using it's unqiue name
-
-
-
-```javascript
-// Promise
-const promise = client.application("<APPLICATION_ID>").lead.getTokenForVideoRoom({  uniqueName : value });
-
-// Async/Await
-const data = await client.application("<APPLICATION_ID>").lead.getTokenForVideoRoom({  uniqueName : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| uniqueName | string | yes | Unique name of video room |  
-
-
-
-Get Token to join a specific Video Room using it's unqiue name, this Token is your ticket to Room and also creates your identity there.
-
-*Returned Response:*
-
-
-
-
-[GetTokenForVideoRoomResponse](#GetTokenForVideoRoomResponse)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "access_token": "your_token_to_the_room"
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### getVideoParticipants
-Get participants of a specific Video Room using it's unique name
-
-
-
-```javascript
-// Promise
-const promise = client.lead.getVideoParticipants({  uniqueName : value });
-
-// Async/Await
-const data = await client.lead.getVideoParticipants({  uniqueName : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| uniqueName | string | yes | Unique name of Video Room |  
-
-
-
-Get participants of a specific Video Room using it's unique name, this can be used to check if people are already there in the room and also to show their names.
-
-*Returned Response:*
-
-
-
-
-[GetParticipantsInsideVideoRoomResponse](#GetParticipantsInsideVideoRoomResponse)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "participants": []
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### getVideoParticipants
-Get participants of a specific Video Room using it's unique name
-
-
-
-```javascript
-// Promise
-const promise = client.application("<APPLICATION_ID>").lead.getVideoParticipants({  uniqueName : value });
-
-// Async/Await
-const data = await client.application("<APPLICATION_ID>").lead.getVideoParticipants({  uniqueName : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| uniqueName | string | yes | Unique name of Video Room |  
-
-
-
-Get participants of a specific Video Room using it's unique name, this can be used to check if people are already there in the room and also to show their names.
-
-*Returned Response:*
-
-
-
-
-[GetParticipantsInsideVideoRoomResponse](#GetParticipantsInsideVideoRoomResponse)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "participants": []
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### openVideoRoom
-Open a video room.
-
-
-
-```javascript
-// Promise
-const promise = client.application("<APPLICATION_ID>").lead.openVideoRoom({  body : value });
-
-// Async/Await
-const data = await client.application("<APPLICATION_ID>").lead.openVideoRoom({  body : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- |
-| body | [CreateVideoRoomPayload](#CreateVideoRoomPayload) | yes | Request body |
-
-
-Open a video room.
-
-*Returned Response:*
-
-
-
-
-[CreateVideoRoomResponse](#CreateVideoRoomResponse)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "unique_name": "alphanumeric123"
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-### submitFeedback
-Submit a response for feeback form against that ticket
-
-
-
-```javascript
-// Promise
-const promise = client.lead.submitFeedback({  id : value,
- body : value });
-
-// Async/Await
-const data = await client.lead.submitFeedback({  id : value,
- body : value });
-```
-
-
-
-
-
-| Argument  |  Type  | Required | Description |
-| --------- | -----  | -------- | ----------- | 
-| id | string | yes | Ticket ID for which feedback is to be submitted |  
-| body | [TicketFeedbackPayload](#TicketFeedbackPayload) | yes | Request body |
-
-
-Submit a response for feeback form against that ticket
-
-*Returned Response:*
-
-
-
-
-[TicketFeedback](#TicketFeedback)
-
-Success
-
-
-
-
-<details>
-<summary><i>&nbsp; Examples:</i></summary>
-
-
-<details>
-<summary><i>&nbsp; Default</i></summary>
-
-```json
-{
-  "value": {
-    "_id": "60c255bf00ecabfad19e9601",
-    "company_id": "1",
-    "ticket_id": "6095812876d2bf17143cb3b3",
-    "user": {
-      "_id": "5f8147abbd1a0a870f61f1a6",
-      "authenticated": true,
-      "user_id": "5f8147abbd1a0a870f61f1a6"
-    },
-    "category": "customers",
-    "response": {
-      "audio": 2,
-      "video": 6
-    },
-    "createdAt": "2021-06-10T18:11:11.349Z",
-    "updatedAt": "2021-06-10T18:11:11.349Z",
-    "__v": 0
-  }
-}
-```
-</details>
-
-</details>
-
-
-
-
-
-
-
-
-
----
-
-
-
-### Schemas
-
-
-#### [AddTicketPayload](#AddTicketPayload)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || _custom_json | string |  no  |  || category | string |  yes  |  || content | [TicketContent](#TicketContent) |  yes  |  || created_by | string |  no  |  || priority | [PriorityEnum](#PriorityEnum) |  no  |  || status | string |  no  |  |
-
----
-
-#### [AgentChangePayload](#AgentChangePayload)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || agent_id | string |  yes  |  |
-
----
-
-#### [CategoryData](#CategoryData)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || list | [TicketCategory](#TicketCategory) |  no  |  |
-
----
-
-#### [CloseVideoRoomResponse](#CloseVideoRoomResponse)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || success | boolean |  yes  |  |
-
----
-
-#### [CommunicationDetails](#CommunicationDetails)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || description | string |  no  |  || enabled | boolean |  no  |  || title | string |  no  |  || type | string |  no  |  || value | string |  no  |  |
-
----
-
-#### [CreateCustomFormPayload](#CreateCustomFormPayload)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || description | string |  no  |  || header_image | string |  no  |  || inputs | [string] |  yes  |  || poll_for_assignment | [PollForAssignment](#PollForAssignment) |  no  |  || priority | [PriorityEnum](#PriorityEnum) |  yes  |  || should_notify | boolean |  no  |  || slug | string |  yes  |  || success_message | string |  no  |  || title | string |  yes  |  |
-
----
-
-#### [CreatedOn](#CreatedOn)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || user_agent | string |  yes  |  |
-
----
-
-#### [CreateVideoRoomPayload](#CreateVideoRoomPayload)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || notify | [[NotifyUser](#NotifyUser)] |  no  |  || unique_name | string |  yes  |  |
-
----
-
-#### [CreateVideoRoomResponse](#CreateVideoRoomResponse)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || unique_name | string |  yes  |  |
-
----
-
-#### [CustomForm](#CustomForm)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || _id | string |  yes  |  || application_id | string |  yes  |  || created_on | [CreatedOn](#CreatedOn) |  no  |  || description | string |  no  |  || header_image | string |  no  |  || inputs | [string] |  yes  |  || login_required | boolean |  yes  |  || poll_for_assignment | [PollForAssignment](#PollForAssignment) |  no  |  || priority | [Priority](#Priority) |  yes  |  || should_notify | boolean |  yes  |  || slug | string |  yes  |  || submit_button | [SubmitButton](#SubmitButton) |  no  |  || success_message | string |  no  |  || title | string |  yes  |  |
-
----
-
-#### [CustomFormList](#CustomFormList)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || items | [[CustomForm](#CustomForm)] |  no  |  || page | [Page](#Page) |  no  |  |
-
----
-
-#### [CustomFormSubmissionPayload](#CustomFormSubmissionPayload)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || attachments | [[TicketAsset](#TicketAsset)] |  no  |  || response | [string] |  yes  |  |
-
----
-
-#### [Debug](#Debug)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || platform | string |  no  |  || source | string |  no  |  |
-
----
-
-#### [EditCustomFormPayload](#EditCustomFormPayload)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || description | string |  no  |  || header_image | string |  no  |  || inputs | [string] |  yes  |  || login_required | boolean |  no  |  || poll_for_assignment | [PollForAssignment](#PollForAssignment) |  no  |  || priority | [PriorityEnum](#PriorityEnum) |  yes  |  || should_notify | boolean |  no  |  || success_message | string |  no  |  || title | string |  yes  |  |
-
----
-
-#### [EditTicketPayload](#EditTicketPayload)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || assigned_to | [AgentChangePayload](#AgentChangePayload) |  no  |  || category | string |  no  |  || content | [TicketContent](#TicketContent) |  no  |  || priority | [PriorityEnum](#PriorityEnum) |  no  |  || source | string |  no  |  || status | string |  no  |  || sub_category | string |  no  |  || tags | [string] |  no  |  |
-
----
-
-#### [Email](#Email)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || active | boolean |  no  |  || email | string |  no  |  || primary | boolean |  no  |  || verified | boolean |  no  |  |
-
----
-
-#### [FeedbackForm](#FeedbackForm)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || inputs | string |  no  |  || timestamps | string |  no  |  || title | string |  no  |  |
-
----
-
-#### [FeedbackResponseItem](#FeedbackResponseItem)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || display | string |  yes  |  || key | string |  yes  |  || value | string |  yes  |  |
-
----
-
-#### [Filter](#Filter)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || assignees | [string] |  yes  |  || categories | [[TicketCategory](#TicketCategory)] |  no  |  || priorities | [[Priority](#Priority)] |  yes  |  || statuses | [[Status](#Status)] |  yes  |  |
-
----
-
-#### [GetParticipantsInsideVideoRoomResponse](#GetParticipantsInsideVideoRoomResponse)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || participants | [[Participant](#Participant)] |  yes  |  |
-
----
-
-#### [GetTokenForVideoRoomResponse](#GetTokenForVideoRoomResponse)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || access_token | string |  yes  |  |
-
----
-
-#### [IntegrationConfig](#IntegrationConfig)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || _id | string |  no  |  || allow_ticket_creation | boolean |  yes  |  || base_url | string |  no  |  || category_data | [CategoryData](#CategoryData) |  no  |  || category_sync_apikey | string |  no  |  || config_completed | boolean |  no  |  || create_ticket_apikey | string |  no  |  || integration_type | string |  yes  |  || show_listing | boolean |  yes  |  || update_ticket_apikey | string |  no  |  || webhook_apikey | string |  no  |  |
-
----
-
-#### [NotifyUser](#NotifyUser)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || country_code | string |  yes  |  || phone_number | string |  yes  |  |
-
----
-
-#### [Page](#Page)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || current | number |  no  |  || has_next | boolean |  no  |  || has_previous | boolean |  no  |  || item_total | number |  no  |  || next_id | string |  no  |  || size | number |  no  |  || type | string |  yes  |  |
-
----
-
-#### [Participant](#Participant)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || identity | string |  no  |  || status | string |  no  |  || user | [UserSchema](#UserSchema) |  no  |  |
-
----
-
-#### [PhoneNumber](#PhoneNumber)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || active | boolean |  no  |  || country_code | number |  no  |  || phone | string |  no  |  || primary | boolean |  no  |  || verified | boolean |  no  |  |
-
----
-
-#### [PollForAssignment](#PollForAssignment)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || duration | number |  yes  |  || failure_message | string |  yes  |  || message | string |  yes  |  || success_message | string |  yes  |  |
-
----
-
-#### [Priority](#Priority)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || color | string |  yes  |  || display | string |  yes  |  || key | [PriorityEnum](#PriorityEnum) |  yes  |  |
-
----
-
-#### [Status](#Status)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || color | string |  yes  |  || display | string |  yes  |  || key | string |  yes  |  |
-
----
-
-#### [SubmitButton](#SubmitButton)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || background_color | string |  yes  |  || title | string |  yes  |  || title_color | string |  yes  |  |
-
----
-
-#### [SubmitCustomFormResponse](#SubmitCustomFormResponse)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || message | string |  yes  |  || ticket | [Ticket](#Ticket) |  no  |  |
-
----
-
-#### [SupportGeneralConfig](#SupportGeneralConfig)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || _id | string |  no  |  || integration | string |  no  |  || show_communication_info | boolean |  no  |  || show_support_dris | boolean |  no  |  || support_communication | [CommunicationDetails](#CommunicationDetails) |  no  |  || support_email | [CommunicationDetails](#CommunicationDetails) |  no  |  || support_faq | [CommunicationDetails](#CommunicationDetails) |  no  |  || support_phone | [CommunicationDetails](#CommunicationDetails) |  no  |  |
-
----
-
-#### [Ticket](#Ticket)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || _custom_json | string |  no  |  || _id | string |  yes  |  || assigned_to | string |  no  |  || category | [TicketCategory](#TicketCategory) |  yes  |  || content | [TicketContent](#TicketContent) |  no  |  || context | [TicketContext](#TicketContext) |  no  |  || created_at | string |  no  |  || created_by | string |  no  |  || created_on | [CreatedOn](#CreatedOn) |  no  |  || integration | string |  no  |  || is_feedback_pending | boolean |  no  |  || priority | [Priority](#Priority) |  yes  |  || response_id | string |  no  |  || source | [TicketSourceEnum](#TicketSourceEnum) |  yes  |  || status | [Status](#Status) |  yes  |  || sub_category | string |  no  |  || tags | [string] |  no  |  || updated_at | string |  no  |  |
-
----
-
-#### [TicketAsset](#TicketAsset)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || display | string |  no  |  || type | [TicketAssetTypeEnum](#TicketAssetTypeEnum) |  yes  |  || value | string |  yes  |  |
-
----
-
-#### [TicketCategory](#TicketCategory)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || display | string |  yes  |  || feedback_form | [FeedbackForm](#FeedbackForm) |  no  |  || group_id | number |  no  |  || key | string |  yes  |  || sub_categories | [TicketCategory](#TicketCategory) |  no  |  |
-
----
-
-#### [TicketContent](#TicketContent)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || attachments | [[TicketAsset](#TicketAsset)] |  no  |  || description | string |  no  |  || title | string |  yes  |  |
-
----
-
-#### [TicketContext](#TicketContext)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || application_id | string |  no  |  || company_id | string |  yes  |  |
-
----
-
-#### [TicketFeedback](#TicketFeedback)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || _id | string |  yes  |  || category | string |  no  |  || company_id | string |  yes  |  || created_at | string |  no  |  || response | [[FeedbackResponseItem](#FeedbackResponseItem)] |  yes  |  || ticket_id | string |  yes  |  || updated_at | string |  no  |  || user | string |  no  |  |
-
----
-
-#### [TicketFeedbackForm](#TicketFeedbackForm)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || display | [string] |  no  |  || title | string |  yes  |  |
-
----
-
-#### [TicketFeedbackList](#TicketFeedbackList)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || items | [[TicketFeedback](#TicketFeedback)] |  no  |  |
-
----
-
-#### [TicketFeedbackPayload](#TicketFeedbackPayload)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || form_response | string |  no  |  |
-
----
-
-#### [TicketHistory](#TicketHistory)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || _id | string |  yes  |  || created_at | string |  no  |  || created_by | string |  no  |  || created_on | [CreatedOn](#CreatedOn) |  no  |  || ticket_id | string |  yes  |  || type | string |  yes  |  || updated_at | string |  no  |  || value | string |  yes  |  |
-
----
-
-#### [TicketHistoryList](#TicketHistoryList)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || items | [[TicketHistory](#TicketHistory)] |  no  |  || page | [Page](#Page) |  no  |  |
-
----
-
-#### [TicketHistoryPayload](#TicketHistoryPayload)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || type | [HistoryTypeEnum](#HistoryTypeEnum) |  yes  |  || value | string |  yes  |  |
-
----
-
-#### [TicketList](#TicketList)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || filters | [Filter](#Filter) |  no  |  || items | [[Ticket](#Ticket)] |  no  |  || page | [Page](#Page) |  no  |  |
-
----
-
-#### [TicketSubCategory](#TicketSubCategory)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || display | string |  yes  |  || key | string |  yes  |  || sub_categories | [TicketSubCategory](#TicketSubCategory) |  no  |  |
-
----
-
-#### [UserSchema](#UserSchema)
-
- | Properties | Type | Nullable | Description |
- | ---------- | ---- | -------- | ----------- || _id | string |  no  |  || account_type | string |  no  |  || active | boolean |  no  |  || created_at | string |  no  |  || debug | [Debug](#Debug) |  no  |  || emails | [[Email](#Email)] |  no  |  || first_name | string |  no  |  || gender | string |  no  |  || has_old_password_hash | boolean |  no  |  || last_name | string |  no  |  || phone_numbers | [[PhoneNumber](#PhoneNumber)] |  no  |  || profile_pic_url | string |  no  |  || uid | string |  no  |  || updated_at | string |  no  |  || username | string |  no  |  |
-
----
-
-
-
-
-### Enums
-
-
-
-
-
- #### [PriorityEnum](#PriorityEnum)
- Type : string
-
- | Name | Value | Description |
- | ---- | ----- | ----------- |
- | low | low | This means ticket is low priority |
- | medium | medium | This means ticket is medium priority |
- | high | high | This means ticket is high priority |
- | urgent | urgent | This means ticket is of urgent priority |
-
----
-
-
-
- #### [HistoryTypeEnum](#HistoryTypeEnum)
- Type : string
-
- | Name | Value | Description |
- | ---- | ----- | ----------- |
- | rating | rating | This means history event is a rating |
- | log | log | This means history event is a changelog |
- | comment | comment | This means history event is a comment |
-
----
-
-
-
- #### [TicketAssetTypeEnum](#TicketAssetTypeEnum)
- Type : string
-
- | Name | Value | Description |
- | ---- | ----- | ----------- |
- | image | image | Denotes asset is of image type |
- | video | video | Denotes asset is of video type |
- | file | file | Denotes asset is of file type |
- | youtube | youtube | Denotes asset is an youtube link |
- | product | product | Denotes asset is of product type |
- | collection | collection | Denotes asset is of collection type |
- | brand | brand | Denotes asset is of brand type |
- | shipment | shipment | Denotes asset is of shipment type |
- | order | order | Denotes asset is of order type |
-
----
-
-
-
- #### [TicketSourceEnum](#TicketSourceEnum)
- Type : string
-
- | Name | Value | Description |
- | ---- | ----- | ----------- |
- | platformPanel | platform_panel | This means it is company level ticket |
- | salesChannel | sales_channel | This means it is a application/sales channel level ticket |
-
----
-
-
-
- #### [TicketIntegrationDetails](#TicketIntegrationDetails)
- Type : string
-
- | Name | Value | Description |
- | ---- | ----- | ----------- |
- | defaultCase | default | This means it is default level ticket integration |
- | freshdesk | freshdesk | This means it is default level freshdesk integration |
- | kapture | kapture | This means it is default level kapture integration |
-
----
-
-
-
-
-
-