@gofynd/fdk-client-javascript 0.1.35

package/documentation/platform/LEAD.md

@@ -0,0 +1,4736 @@
+
+
+
+
+##### [Back to Platform docs](./README.md)
+
+## Lead Methods
+Handles communication between Administrator <-> Staff and Staff <-> Users
+* [getTickets](#gettickets)
+* [createTicket](#createticket)
+* [getTickets](#gettickets)
+* [getTicket](#getticket)
+* [editTicket](#editticket)
+* [getTicket](#getticket)
+* [editTicket](#editticket)
+* [createHistory](#createhistory)
+* [getTicketHistory](#gettickethistory)
+* [getFeedbacks](#getfeedbacks)
+* [submitFeedback](#submitfeedback)
+* [createHistory](#createhistory)
+* [getTicketHistory](#gettickethistory)
+* [getCustomForm](#getcustomform)
+* [editCustomForm](#editcustomform)
+* [getCustomForms](#getcustomforms)
+* [createCustomForm](#createcustomform)
+* [getTokenForVideoRoom](#gettokenforvideoroom)
+* [getTokenForVideoRoom](#gettokenforvideoroom)
+* [getVideoParticipants](#getvideoparticipants)
+* [getVideoParticipants](#getvideoparticipants)
+* [openVideoRoom](#openvideoroom)
+* [closeVideoRoom](#closevideoroom)
+* [getGeneralConfig](#getgeneralconfig)
+
+
+
+## Methods with example and description
+
+
+### getTickets
+Gets the list of company level tickets and/or ticket filters depending on query params
+
+
+
+```javascript
+// Promise
+const promise = client.lead.getTickets({  items : value,
+ filters : value,
+ q : value,
+ status : value,
+ priority : value,
+ category : value,
+ pageNo : value,
+ pageSize : value });
+
+// Async/Await
+const data = await client.lead.getTickets({  items : value,
+ filters : value,
+ q : value,
+ status : value,
+ priority : value,
+ category : value,
+ pageNo : value,
+ pageSize : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- |  
+| items | boolean | no | Decides that the reponse will contain the list of tickets |    
+| filters | boolean | no | Decides that the reponse will contain the ticket filters |    
+| q | string | no | Search through ticket titles and description |    
+| status | string | no | Filter tickets on status |    
+| priority | PriorityEnum | no | Filter tickets on priority |    
+| category | string | no | Filter tickets on category |    
+| pageNo | number | no | The page number to navigate through the given set of results. |    
+| pageSize | number | no | Number of items to retrieve in each page. Default is 12. |  
+
+
+
+Gets the list of company level tickets and/or ticket filters
+
+*Returned Response:*
+
+
+
+
+[TicketList](#TicketList)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Without items</i></summary>
+
+```json
+{
+  "value": {
+    "filters": {
+      "statuses": [
+        {
+          "display": "Pending",
+          "color": "#eae22b",
+          "key": "pending"
+        },
+        {
+          "display": "In Progress",
+          "color": "#ffa951",
+          "key": "in_progress"
+        },
+        {
+          "display": "Resolved",
+          "color": "#20c3a6",
+          "key": "resolved"
+        },
+        {
+          "display": "Closed",
+          "color": "#41434c",
+          "key": "closed"
+        }
+      ],
+      "priorities": [
+        {
+          "display": "Low",
+          "color": "#fed766",
+          "key": "low"
+        },
+        {
+          "display": "Medium",
+          "color": "#f37736",
+          "key": "medium"
+        },
+        {
+          "display": "High",
+          "color": "#fe4a49",
+          "key": "high"
+        }
+      ],
+      "assignees": [],
+      "categories": [
+        {
+          "form": {
+            "login_required": false,
+            "should_notify": false,
+            "inputs": [
+              {
+                "type": "email",
+                "showRegexInput": false,
+                "enum": [],
+                "regex": "\\S+@\\S+\\.\\S+",
+                "display": "email",
+                "required": true,
+                "key": "email"
+              }
+            ],
+            "available_assignees": [],
+            "_id": "602e900a2042255c03cadaf0",
+            "title": "service-test-satyen",
+            "description": "testing form from service",
+            "slug": "service-test-satyen",
+            "header_image": "https://hdn-1.addsale.com/x0/support-ticket/files/free/original/KZL86aN5l-service-test-satyen.jpeg",
+            "application_id": "000000000000000000000001",
+            "created_on": {
+              "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
+              "platform": "web",
+              "meta": {
+                "browser": {
+                  "name": "Chrome",
+                  "version": "88.0.4324.150"
+                },
+                "os": {
+                  "name": "macOS",
+                  "version": "11.2.0"
+                },
+                "platform": {
+                  "type": "desktop",
+                  "vendor": "Apple"
+                },
+                "engine": {
+                  "name": "Blink"
+                }
+              }
+            },
+            "created_by": "5f8147abbd1a0a870f61f1a6",
+            "createdAt": "2021-02-18T16:04:26.495Z",
+            "updatedAt": "2021-02-18T16:04:26.495Z",
+            "__v": 0
+          },
+          "key": "service-test-satyen",
+          "display": "service-test-satyen"
+        }
+      ]
+    }
+  }
+}
+```
+</details>
+
+<details>
+<summary><i>&nbsp; With items</i></summary>
+
+```json
+{
+  "value": {
+    "docs": [
+      {
+        "_id": "602d2652ce284d0b008d5c97",
+        "status": {
+          "display": "Pending",
+          "color": "#eae22b",
+          "key": "pending"
+        },
+        "priority": {
+          "display": "Medium",
+          "color": "#f37736",
+          "key": "medium"
+        },
+        "assigned_to": {
+          "agent_id": "5e79e721768c6bf54b783146",
+          "gender": "male",
+          "accountType": "user",
+          "active": true,
+          "profilePicUrl": "https://d2co8r51m5ca2d.cloudfront.net/inapp_banners/default_profile_img.png",
+          "hasOldPasswordHash": false,
+          "_id": "5e79e721768c6bf54b783146",
+          "emails": [
+            {
+              "active": true,
+              "primary": true,
+              "verified": true,
+              "email": "nikhilmshchs@gmail.com"
+            },
+            {
+              "active": true,
+              "primary": false,
+              "verified": true,
+              "email": "nikhilmanapure@gofynd.com"
+            },
+            {
+              "active": true,
+              "primary": false,
+              "verified": true,
+              "email": "nikhilmanapure@fynd.com"
+            },
+            {
+              "active": true,
+              "primary": false,
+              "verified": true,
+              "email": "nikhilmanapure@uniket.store"
+            }
+          ],
+          "phoneNumbers": [
+            {
+              "active": true,
+              "primary": true,
+              "verified": true,
+              "countryCode": 91,
+              "phone": "9890425946"
+            }
+          ],
+          "firstName": "Nikhil",
+          "lastName": "Manapure",
+          "username": "nikhilmanapure_gofynd_com_29298",
+          "createdAt": "2020-03-24T10:55:29.298Z",
+          "updatedAt": "2020-05-12T07:46:41.816Z",
+          "uid": "5567",
+          "__v": 2
+        },
+        "tags": [
+          "asdf444"
+        ],
+        "context": {
+          "application_id": "000000000000000000000001",
+          "company_id": "1"
+        },
+        "created_on": {
+          "user_agent": "Fynd Platform/0.0.1 (com.fynd.platform; build:3; iOS 14.2.0) Alamofire/5.0.2",
+          "platform": "web",
+          "meta": {
+            "browser": {
+              "name": "Fynd Platform",
+              "version": "0.0.1"
+            }
+          }
+        },
+        "source": "sales_channel",
+        "content": {
+          "title": "asdf444 Response",
+          "description": "",
+          "attachments": []
+        },
+        "response_id": "602d2652ce284dee3c8d5c96",
+        "category": {
+          "form": {
+            "login_required": false,
+            "should_notify": true,
+            "inputs": [
+              {
+                "type": "text",
+                "showRegexInput": false,
+                "enum": [],
+                "display": "asdf",
+                "key": "asdf"
+              },
+              {
+                "type": "mobile",
+                "showRegexInput": false,
+                "enum": [],
+                "display": "mob num",
+                "regex": "[0-9]{10}$",
+                "key": "mob-num"
+              }
+            ],
+            "available_assignees": [
+              "5e79e721768c6bf54b783146"
+            ],
+            "_id": "60124e4a4d2bc363625e1bf4",
+            "title": "asdf444",
+            "description": "adf",
+            "slug": "asdf444",
+            "application_id": "000000000000000000000001",
+            "created_on": {
+              "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
+              "platform": "web",
+              "meta": {
+                "browser": {
+                  "name": "Chrome",
+                  "version": "88.0.4324.96"
+                },
+                "os": {
+                  "name": "macOS",
+                  "version": "10.15.7",
+                  "versionName": "Catalina"
+                },
+                "platform": {
+                  "type": "desktop",
+                  "vendor": "Apple"
+                },
+                "engine": {
+                  "name": "Blink"
+                }
+              }
+            },
+            "created_by": "5e79e721768c6bf54b783146",
+            "createdAt": "2021-01-28T05:40:26.271Z",
+            "updatedAt": "2021-02-18T16:02:32.086Z",
+            "__v": 0,
+            "poll_for_assignment": {
+              "duration": 20,
+              "message": "We are looking for executive to connect you",
+              "success_message": "Executive found",
+              "failure_message": "All our executives are busy at the moment, We have accepted your request and someone will connect with you soon!"
+            }
+          },
+          "key": "asdf444",
+          "display": "asdf444"
+        },
+        "ticket_id": "472",
+        "createdAt": "2021-02-17T14:21:06.774Z",
+        "updatedAt": "2021-02-17T14:21:06.774Z",
+        "__v": 0,
+        "id": "602d2652ce284d0b008d5c97"
+      }
+    ],
+    "total": 472,
+    "limit": 10,
+    "page": 1,
+    "pages": 48,
+    "filters": {
+      "statuses": [
+        {
+          "display": "Pending",
+          "color": "#eae22b",
+          "key": "pending"
+        },
+        {
+          "display": "In Progress",
+          "color": "#ffa951",
+          "key": "in_progress"
+        },
+        {
+          "display": "Resolved",
+          "color": "#20c3a6",
+          "key": "resolved"
+        },
+        {
+          "display": "Closed",
+          "color": "#41434c",
+          "key": "closed"
+        }
+      ],
+      "priorities": [
+        {
+          "display": "Low",
+          "color": "#fed766",
+          "key": "low"
+        },
+        {
+          "display": "Medium",
+          "color": "#f37736",
+          "key": "medium"
+        },
+        {
+          "display": "High",
+          "color": "#fe4a49",
+          "key": "high"
+        }
+      ],
+      "assignees": [],
+      "categories": [
+        {
+          "form": {
+            "login_required": false,
+            "should_notify": false,
+            "inputs": [
+              {
+                "type": "email",
+                "showRegexInput": false,
+                "enum": [],
+                "regex": "\\S+@\\S+\\.\\S+",
+                "display": "email",
+                "required": true,
+                "key": "email"
+              }
+            ],
+            "available_assignees": [],
+            "_id": "602e900a2042255c03cadaf0",
+            "title": "service-test-satyen",
+            "description": "testing form from service",
+            "slug": "service-test-satyen",
+            "header_image": "https://hdn-1.addsale.com/x0/support-ticket/files/free/original/KZL86aN5l-service-test-satyen.jpeg",
+            "application_id": "000000000000000000000001",
+            "created_on": {
+              "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
+              "platform": "web",
+              "meta": {
+                "browser": {
+                  "name": "Chrome",
+                  "version": "88.0.4324.150"
+                },
+                "os": {
+                  "name": "macOS",
+                  "version": "11.2.0"
+                },
+                "platform": {
+                  "type": "desktop",
+                  "vendor": "Apple"
+                },
+                "engine": {
+                  "name": "Blink"
+                }
+              }
+            },
+            "created_by": "5f8147abbd1a0a870f61f1a6",
+            "createdAt": "2021-02-18T16:04:26.495Z",
+            "updatedAt": "2021-02-18T16:04:26.495Z",
+            "__v": 0
+          },
+          "key": "service-test-satyen",
+          "display": "service-test-satyen"
+        }
+      ]
+    }
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### createTicket
+Creates a company level ticket
+
+
+
+```javascript
+// Promise
+const promise = client.lead.createTicket({  body : value });
+
+// Async/Await
+const data = await client.lead.createTicket({  body : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- |
+| body | [AddTicketPayload](#AddTicketPayload) | yes | Request body |
+
+
+Creates a company level ticket
+
+*Returned Response:*
+
+
+
+
+[Ticket](#Ticket)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "context": {
+      "company_id": "884"
+    },
+    "content": {
+      "title": "SOme title Response",
+      "description": "<b>Single lineeee</b>: asdf<br><b>Email</b>: asdf@asdf.com<br><b>dfsdf</b>: asdf<br>",
+      "attachments": []
+    },
+    "status": {
+      "display": "In Progress",
+      "color": "#ffa951",
+      "key": "in_progress"
+    },
+    "priority": {
+      "display": "Medium",
+      "color": "#f37736",
+      "key": "medium"
+    },
+    "assigned_to": {
+      "agent_id": "5d1363adf599d850df93175e",
+      "gender": "male",
+      "accountType": "user",
+      "active": true,
+      "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
+      "hasOldPasswordHash": false,
+      "_id": "5d1363adf599d850df93175e",
+      "phoneNumbers": [
+        {
+          "active": true,
+          "primary": true,
+          "verified": true,
+          "countryCode": 91,
+          "phone": "9890425946"
+        }
+      ],
+      "firstName": "Nikhil",
+      "lastName": "Manapure",
+      "emails": [
+        {
+          "active": true,
+          "primary": true,
+          "verified": true,
+          "email": "nikhilmshchs@gmail.com"
+        }
+      ],
+      "username": "nikhilmshchs_gmail_com_38425_20500281",
+      "createdAt": "2019-01-01T17:22:38.528Z",
+      "updatedAt": "2021-01-22T10:02:42.258Z",
+      "uid": "20500281",
+      "__v": 56
+    },
+    "tags": [
+      "some-title"
+    ],
+    "_id": "6012f38557751ee8fc162cf7",
+    "created_on": {
+      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
+      "platform": "web",
+      "meta": {
+        "browser": {
+          "name": "Chrome",
+          "version": "88.0.4324.96"
+        },
+        "os": {
+          "name": "macOS",
+          "version": "10.15.7",
+          "versionName": "Catalina"
+        },
+        "platform": {
+          "type": "desktop",
+          "vendor": "Apple"
+        },
+        "engine": {
+          "name": "Blink"
+        }
+      }
+    },
+    "source": "sales_channel",
+    "created_by": {
+      "id": "5d1363adf599d850df93175e",
+      "user": {
+        "gender": "male",
+        "accountType": "user",
+        "active": true,
+        "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
+        "hasOldPasswordHash": false,
+        "_id": "5d1363adf599d850df93175e",
+        "phoneNumbers": [
+          {
+            "active": true,
+            "primary": true,
+            "verified": true,
+            "countryCode": 91,
+            "phone": "9890425946"
+          }
+        ],
+        "firstName": "Nikhil",
+        "lastName": "Manapure",
+        "emails": [
+          {
+            "active": true,
+            "primary": true,
+            "verified": true,
+            "email": "nikhilmshchs@gmail.com"
+          }
+        ],
+        "username": "nikhilmshchs_gmail_com_38425_20500281",
+        "createdAt": "2019-01-01T17:22:38.528Z",
+        "updatedAt": "2021-01-22T10:02:42.258Z",
+        "uid": "20500281",
+        "__v": 56
+      }
+    },
+    "response_id": "6012f38457751e0fb8162cf6",
+    "category": {
+      "form": {
+        "login_required": false,
+        "should_notify": false,
+        "inputs": [
+          {
+            "required": false,
+            "type": "text",
+            "enum": [],
+            "display": "Single lineeee",
+            "key": "single-lineeee",
+            "showRegexInput": false
+          },
+          {
+            "required": false,
+            "type": "email",
+            "enum": [],
+            "display": "Email",
+            "regex": "\\S+@\\S+\\.\\S+",
+            "key": "email",
+            "showRegexInput": true
+          },
+          {
+            "required": false,
+            "type": "text",
+            "enum": [],
+            "display": "dfsdf",
+            "key": "dfsdf",
+            "showRegexInput": false
+          }
+        ],
+        "available_assignees": [
+          "5b9b98150df588546aaea6d2",
+          "5c45d78395d7504f76c2cb37"
+        ],
+        "_id": "5fd72db3dc250f8decfc61b2",
+        "title": "SOme title",
+        "description": "SOme big description",
+        "slug": "some-title",
+        "application_id": "000000000000000000000003",
+        "created_on": {
+          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36",
+          "platform": "web",
+          "meta": {
+            "browser": {
+              "name": "Chrome",
+              "version": "87.0.4280.88"
+            },
+            "os": {
+              "name": "macOS",
+              "version": "10.15.6",
+              "versionName": "Catalina"
+            },
+            "platform": {
+              "type": "desktop",
+              "vendor": "Apple"
+            },
+            "engine": {
+              "name": "Blink"
+            }
+          }
+        },
+        "created_by": "5d1363adf599d850df93175e",
+        "createdAt": "2020-12-14T09:17:39.953Z",
+        "updatedAt": "2021-01-28T18:48:07.717Z",
+        "__v": 0
+      },
+      "key": "some-title",
+      "display": "SOme title"
+    },
+    "ticket_id": "43",
+    "createdAt": "2021-01-28T17:25:25.013Z",
+    "updatedAt": "2021-01-28T17:25:33.396Z",
+    "__v": 0,
+    "video_room_id": "6012f38557751ee8fc162cf7"
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### getTickets
+Gets the list of Application level Tickets and/or ticket filters depending on query params
+
+
+
+```javascript
+// Promise
+const promise = client.application("<APPLICATION_ID>").lead.getTickets({  items : value,
+ filters : value,
+ q : value,
+ status : value,
+ priority : value,
+ category : value });
+
+// Async/Await
+const data = await client.application("<APPLICATION_ID>").lead.getTickets({  items : value,
+ filters : value,
+ q : value,
+ status : value,
+ priority : value,
+ category : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- |  
+| items | boolean | no | Decides that the reponse will contain the list of tickets |    
+| filters | boolean | no | Decides that the reponse will contain the ticket filters |    
+| q | string | no | Search through ticket titles and description |    
+| status | string | no | Filter tickets on status |    
+| priority | PriorityEnum | no | Filter tickets on priority |    
+| category | string | no | Filter tickets on category |  
+
+
+
+Gets the list of Application level Tickets and/or ticket filters
+
+*Returned Response:*
+
+
+
+
+[TicketList](#TicketList)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Without items</i></summary>
+
+```json
+{
+  "value": {
+    "filters": {
+      "statuses": [
+        {
+          "display": "Pending",
+          "color": "#eae22b",
+          "key": "pending"
+        },
+        {
+          "display": "In Progress",
+          "color": "#ffa951",
+          "key": "in_progress"
+        },
+        {
+          "display": "Resolved",
+          "color": "#20c3a6",
+          "key": "resolved"
+        },
+        {
+          "display": "Closed",
+          "color": "#41434c",
+          "key": "closed"
+        }
+      ],
+      "priorities": [
+        {
+          "display": "Low",
+          "color": "#fed766",
+          "key": "low"
+        },
+        {
+          "display": "Medium",
+          "color": "#f37736",
+          "key": "medium"
+        },
+        {
+          "display": "High",
+          "color": "#fe4a49",
+          "key": "high"
+        }
+      ],
+      "assignees": [],
+      "categories": [
+        {
+          "form": {
+            "login_required": false,
+            "should_notify": false,
+            "inputs": [
+              {
+                "type": "email",
+                "showRegexInput": false,
+                "enum": [],
+                "regex": "\\S+@\\S+\\.\\S+",
+                "display": "email",
+                "required": true,
+                "key": "email"
+              }
+            ],
+            "available_assignees": [],
+            "_id": "602e900a2042255c03cadaf0",
+            "title": "service-test-satyen",
+            "description": "testing form from service",
+            "slug": "service-test-satyen",
+            "header_image": "https://hdn-1.addsale.com/x0/support-ticket/files/free/original/KZL86aN5l-service-test-satyen.jpeg",
+            "application_id": "000000000000000000000001",
+            "created_on": {
+              "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
+              "platform": "web",
+              "meta": {
+                "browser": {
+                  "name": "Chrome",
+                  "version": "88.0.4324.150"
+                },
+                "os": {
+                  "name": "macOS",
+                  "version": "11.2.0"
+                },
+                "platform": {
+                  "type": "desktop",
+                  "vendor": "Apple"
+                },
+                "engine": {
+                  "name": "Blink"
+                }
+              }
+            },
+            "created_by": "5f8147abbd1a0a870f61f1a6",
+            "createdAt": "2021-02-18T16:04:26.495Z",
+            "updatedAt": "2021-02-18T16:04:26.495Z",
+            "__v": 0
+          },
+          "key": "service-test-satyen",
+          "display": "service-test-satyen"
+        }
+      ]
+    }
+  }
+}
+```
+</details>
+
+<details>
+<summary><i>&nbsp; With items</i></summary>
+
+```json
+{
+  "value": {
+    "docs": [
+      {
+        "_id": "602d2652ce284d0b008d5c97",
+        "status": {
+          "display": "Pending",
+          "color": "#eae22b",
+          "key": "pending"
+        },
+        "priority": {
+          "display": "Medium",
+          "color": "#f37736",
+          "key": "medium"
+        },
+        "assigned_to": {
+          "agent_id": "5e79e721768c6bf54b783146",
+          "gender": "male",
+          "accountType": "user",
+          "active": true,
+          "profilePicUrl": "https://d2co8r51m5ca2d.cloudfront.net/inapp_banners/default_profile_img.png",
+          "hasOldPasswordHash": false,
+          "_id": "5e79e721768c6bf54b783146",
+          "emails": [
+            {
+              "active": true,
+              "primary": true,
+              "verified": true,
+              "email": "nikhilmshchs@gmail.com"
+            },
+            {
+              "active": true,
+              "primary": false,
+              "verified": true,
+              "email": "nikhilmanapure@gofynd.com"
+            },
+            {
+              "active": true,
+              "primary": false,
+              "verified": true,
+              "email": "nikhilmanapure@fynd.com"
+            },
+            {
+              "active": true,
+              "primary": false,
+              "verified": true,
+              "email": "nikhilmanapure@uniket.store"
+            }
+          ],
+          "phoneNumbers": [
+            {
+              "active": true,
+              "primary": true,
+              "verified": true,
+              "countryCode": 91,
+              "phone": "9890425946"
+            }
+          ],
+          "firstName": "Nikhil",
+          "lastName": "Manapure",
+          "username": "nikhilmanapure_gofynd_com_29298",
+          "createdAt": "2020-03-24T10:55:29.298Z",
+          "updatedAt": "2020-05-12T07:46:41.816Z",
+          "uid": "5567",
+          "__v": 2
+        },
+        "tags": [
+          "asdf444"
+        ],
+        "context": {
+          "application_id": "000000000000000000000001",
+          "company_id": "1"
+        },
+        "created_on": {
+          "user_agent": "Fynd Platform/0.0.1 (com.fynd.platform; build:3; iOS 14.2.0) Alamofire/5.0.2",
+          "platform": "web",
+          "meta": {
+            "browser": {
+              "name": "Fynd Platform",
+              "version": "0.0.1"
+            }
+          }
+        },
+        "source": "sales_channel",
+        "content": {
+          "title": "asdf444 Response",
+          "description": "",
+          "attachments": []
+        },
+        "response_id": "602d2652ce284dee3c8d5c96",
+        "category": {
+          "form": {
+            "login_required": false,
+            "should_notify": true,
+            "inputs": [
+              {
+                "type": "text",
+                "showRegexInput": false,
+                "enum": [],
+                "display": "asdf",
+                "key": "asdf"
+              },
+              {
+                "type": "mobile",
+                "showRegexInput": false,
+                "enum": [],
+                "display": "mob num",
+                "regex": "[0-9]{10}$",
+                "key": "mob-num"
+              }
+            ],
+            "available_assignees": [
+              "5e79e721768c6bf54b783146"
+            ],
+            "_id": "60124e4a4d2bc363625e1bf4",
+            "title": "asdf444",
+            "description": "adf",
+            "slug": "asdf444",
+            "application_id": "000000000000000000000001",
+            "created_on": {
+              "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
+              "platform": "web",
+              "meta": {
+                "browser": {
+                  "name": "Chrome",
+                  "version": "88.0.4324.96"
+                },
+                "os": {
+                  "name": "macOS",
+                  "version": "10.15.7",
+                  "versionName": "Catalina"
+                },
+                "platform": {
+                  "type": "desktop",
+                  "vendor": "Apple"
+                },
+                "engine": {
+                  "name": "Blink"
+                }
+              }
+            },
+            "created_by": "5e79e721768c6bf54b783146",
+            "createdAt": "2021-01-28T05:40:26.271Z",
+            "updatedAt": "2021-02-18T16:02:32.086Z",
+            "__v": 0,
+            "poll_for_assignment": {
+              "duration": 20,
+              "message": "We are looking for executive to connect you",
+              "success_message": "Executive found",
+              "failure_message": "All our executives are busy at the moment, We have accepted your request and someone will connect with you soon!"
+            }
+          },
+          "key": "asdf444",
+          "display": "asdf444"
+        },
+        "ticket_id": "472",
+        "createdAt": "2021-02-17T14:21:06.774Z",
+        "updatedAt": "2021-02-17T14:21:06.774Z",
+        "__v": 0,
+        "id": "602d2652ce284d0b008d5c97"
+      }
+    ],
+    "total": 472,
+    "limit": 10,
+    "page": 1,
+    "pages": 48,
+    "filters": {
+      "statuses": [
+        {
+          "display": "Pending",
+          "color": "#eae22b",
+          "key": "pending"
+        },
+        {
+          "display": "In Progress",
+          "color": "#ffa951",
+          "key": "in_progress"
+        },
+        {
+          "display": "Resolved",
+          "color": "#20c3a6",
+          "key": "resolved"
+        },
+        {
+          "display": "Closed",
+          "color": "#41434c",
+          "key": "closed"
+        }
+      ],
+      "priorities": [
+        {
+          "display": "Low",
+          "color": "#fed766",
+          "key": "low"
+        },
+        {
+          "display": "Medium",
+          "color": "#f37736",
+          "key": "medium"
+        },
+        {
+          "display": "High",
+          "color": "#fe4a49",
+          "key": "high"
+        }
+      ],
+      "assignees": [],
+      "categories": [
+        {
+          "form": {
+            "login_required": false,
+            "should_notify": false,
+            "inputs": [
+              {
+                "type": "email",
+                "showRegexInput": false,
+                "enum": [],
+                "regex": "\\S+@\\S+\\.\\S+",
+                "display": "email",
+                "required": true,
+                "key": "email"
+              }
+            ],
+            "available_assignees": [],
+            "_id": "602e900a2042255c03cadaf0",
+            "title": "service-test-satyen",
+            "description": "testing form from service",
+            "slug": "service-test-satyen",
+            "header_image": "https://hdn-1.addsale.com/x0/support-ticket/files/free/original/KZL86aN5l-service-test-satyen.jpeg",
+            "application_id": "000000000000000000000001",
+            "created_on": {
+              "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
+              "platform": "web",
+              "meta": {
+                "browser": {
+                  "name": "Chrome",
+                  "version": "88.0.4324.150"
+                },
+                "os": {
+                  "name": "macOS",
+                  "version": "11.2.0"
+                },
+                "platform": {
+                  "type": "desktop",
+                  "vendor": "Apple"
+                },
+                "engine": {
+                  "name": "Blink"
+                }
+              }
+            },
+            "created_by": "5f8147abbd1a0a870f61f1a6",
+            "createdAt": "2021-02-18T16:04:26.495Z",
+            "updatedAt": "2021-02-18T16:04:26.495Z",
+            "__v": 0
+          },
+          "key": "service-test-satyen",
+          "display": "service-test-satyen"
+        }
+      ]
+    }
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### getTicket
+Retreives ticket details of a company level ticket with ticket ID
+
+
+
+```javascript
+// Promise
+const promise = client.lead.getTicket({  id : value });
+
+// Async/Await
+const data = await client.lead.getTicket({  id : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| id | string | yes | Tiket ID of the ticket to be fetched |  
+
+
+
+Retreives ticket details of a company level ticket
+
+*Returned Response:*
+
+
+
+
+[Ticket](#Ticket)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "context": {
+      "company_id": "1"
+    },
+    "content": {
+      "title": "SOme title Response",
+      "description": "<b>Single lineeee</b>: asdf<br><b>Email</b>: asdf@asdf.com<br><b>dfsdf</b>: asdf<br>",
+      "attachments": []
+    },
+    "status": {
+      "display": "In Progress",
+      "color": "#ffa951",
+      "key": "in_progress"
+    },
+    "priority": {
+      "display": "Medium",
+      "color": "#f37736",
+      "key": "medium"
+    },
+    "assigned_to": {
+      "agent_id": "5d1363adf599d850df93175e",
+      "gender": "male",
+      "accountType": "user",
+      "active": true,
+      "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
+      "hasOldPasswordHash": false,
+      "_id": "5d1363adf599d850df93175e",
+      "phoneNumbers": [
+        {
+          "active": true,
+          "primary": true,
+          "verified": true,
+          "countryCode": 91,
+          "phone": "9890425946"
+        }
+      ],
+      "firstName": "Nikhil",
+      "lastName": "Manapure",
+      "emails": [
+        {
+          "active": true,
+          "primary": true,
+          "verified": true,
+          "email": "nikhilmshchs@gmail.com"
+        }
+      ],
+      "username": "nikhilmshchs_gmail_com_38425_20500281",
+      "createdAt": "2019-01-01T17:22:38.528Z",
+      "updatedAt": "2021-01-22T10:02:42.258Z",
+      "uid": "20500281",
+      "__v": 56
+    },
+    "tags": [
+      "some-title"
+    ],
+    "_id": "6012f38557751ee8fc162cf7",
+    "created_on": {
+      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
+      "platform": "web",
+      "meta": {
+        "browser": {
+          "name": "Chrome",
+          "version": "88.0.4324.96"
+        },
+        "os": {
+          "name": "macOS",
+          "version": "10.15.7",
+          "versionName": "Catalina"
+        },
+        "platform": {
+          "type": "desktop",
+          "vendor": "Apple"
+        },
+        "engine": {
+          "name": "Blink"
+        }
+      }
+    },
+    "source": "sales_channel",
+    "created_by": {
+      "id": "5d1363adf599d850df93175e",
+      "user": {
+        "gender": "male",
+        "accountType": "user",
+        "active": true,
+        "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
+        "hasOldPasswordHash": false,
+        "_id": "5d1363adf599d850df93175e",
+        "phoneNumbers": [
+          {
+            "active": true,
+            "primary": true,
+            "verified": true,
+            "countryCode": 91,
+            "phone": "9890425946"
+          }
+        ],
+        "firstName": "Nikhil",
+        "lastName": "Manapure",
+        "emails": [
+          {
+            "active": true,
+            "primary": true,
+            "verified": true,
+            "email": "nikhilmshchs@gmail.com"
+          }
+        ],
+        "username": "nikhilmshchs_gmail_com_38425_20500281",
+        "createdAt": "2019-01-01T17:22:38.528Z",
+        "updatedAt": "2021-01-22T10:02:42.258Z",
+        "uid": "20500281",
+        "__v": 56
+      }
+    },
+    "response_id": "6012f38457751e0fb8162cf6",
+    "category": {
+      "form": {
+        "login_required": false,
+        "should_notify": false,
+        "inputs": [
+          {
+            "required": false,
+            "type": "text",
+            "enum": [],
+            "display": "Single lineeee",
+            "key": "single-lineeee",
+            "showRegexInput": false
+          },
+          {
+            "required": false,
+            "type": "email",
+            "enum": [],
+            "display": "Email",
+            "regex": "\\S+@\\S+\\.\\S+",
+            "key": "email",
+            "showRegexInput": true
+          },
+          {
+            "required": false,
+            "type": "text",
+            "enum": [],
+            "display": "dfsdf",
+            "key": "dfsdf",
+            "showRegexInput": false
+          }
+        ],
+        "available_assignees": [
+          "5b9b98150df588546aaea6d2",
+          "5c45d78395d7504f76c2cb37"
+        ],
+        "_id": "5fd72db3dc250f8decfc61b2",
+        "title": "SOme title",
+        "description": "SOme big description",
+        "slug": "some-title",
+        "application_id": "000000000000000000000003",
+        "created_on": {
+          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36",
+          "platform": "web",
+          "meta": {
+            "browser": {
+              "name": "Chrome",
+              "version": "87.0.4280.88"
+            },
+            "os": {
+              "name": "macOS",
+              "version": "10.15.6",
+              "versionName": "Catalina"
+            },
+            "platform": {
+              "type": "desktop",
+              "vendor": "Apple"
+            },
+            "engine": {
+              "name": "Blink"
+            }
+          }
+        },
+        "created_by": "5d1363adf599d850df93175e",
+        "createdAt": "2020-12-14T09:17:39.953Z",
+        "updatedAt": "2021-01-28T18:48:07.717Z",
+        "__v": 0
+      },
+      "key": "some-title",
+      "display": "SOme title"
+    },
+    "ticket_id": "43",
+    "createdAt": "2021-01-28T17:25:25.013Z",
+    "updatedAt": "2021-01-28T17:25:33.396Z",
+    "__v": 0,
+    "video_room_id": "6012f38557751ee8fc162cf7"
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### editTicket
+Edits ticket details of a company level ticket
+
+
+
+```javascript
+// Promise
+const promise = client.lead.editTicket({  id : value,
+ body : value });
+
+// Async/Await
+const data = await client.lead.editTicket({  id : value,
+ body : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| id | string | yes | Ticket ID of ticket to be edited |  
+| body | [EditTicketPayload](#EditTicketPayload) | yes | Request body |
+
+
+Edits ticket details of a company level ticket such as status, priority, category, tags, attachments, assigne & ticket content changes
+
+*Returned Response:*
+
+
+
+
+[Ticket](#Ticket)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "context": {
+      "company_id": "1"
+    },
+    "content": {
+      "title": "SOme title Response",
+      "description": "<b>Single lineeee</b>: asdf<br><b>Email</b>: asdf@asdf.com<br><b>dfsdf</b>: asdf<br>",
+      "attachments": []
+    },
+    "status": {
+      "display": "In Progress",
+      "color": "#ffa951",
+      "key": "in_progress"
+    },
+    "priority": {
+      "display": "Medium",
+      "color": "#f37736",
+      "key": "medium"
+    },
+    "assigned_to": {
+      "agent_id": "5d1363adf599d850df93175e",
+      "gender": "male",
+      "accountType": "user",
+      "active": true,
+      "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
+      "hasOldPasswordHash": false,
+      "_id": "5d1363adf599d850df93175e",
+      "phoneNumbers": [
+        {
+          "active": true,
+          "primary": true,
+          "verified": true,
+          "countryCode": 91,
+          "phone": "9890425946"
+        }
+      ],
+      "firstName": "Nikhil",
+      "lastName": "Manapure",
+      "emails": [
+        {
+          "active": true,
+          "primary": true,
+          "verified": true,
+          "email": "nikhilmshchs@gmail.com"
+        }
+      ],
+      "username": "nikhilmshchs_gmail_com_38425_20500281",
+      "createdAt": "2019-01-01T17:22:38.528Z",
+      "updatedAt": "2021-01-22T10:02:42.258Z",
+      "uid": "20500281",
+      "__v": 56
+    },
+    "tags": [
+      "some-title"
+    ],
+    "_id": "6012f38557751ee8fc162cf7",
+    "created_on": {
+      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
+      "platform": "web",
+      "meta": {
+        "browser": {
+          "name": "Chrome",
+          "version": "88.0.4324.96"
+        },
+        "os": {
+          "name": "macOS",
+          "version": "10.15.7",
+          "versionName": "Catalina"
+        },
+        "platform": {
+          "type": "desktop",
+          "vendor": "Apple"
+        },
+        "engine": {
+          "name": "Blink"
+        }
+      }
+    },
+    "source": "sales_channel",
+    "created_by": {
+      "id": "5d1363adf599d850df93175e",
+      "user": {
+        "gender": "male",
+        "accountType": "user",
+        "active": true,
+        "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
+        "hasOldPasswordHash": false,
+        "_id": "5d1363adf599d850df93175e",
+        "phoneNumbers": [
+          {
+            "active": true,
+            "primary": true,
+            "verified": true,
+            "countryCode": 91,
+            "phone": "9890425946"
+          }
+        ],
+        "firstName": "Nikhil",
+        "lastName": "Manapure",
+        "emails": [
+          {
+            "active": true,
+            "primary": true,
+            "verified": true,
+            "email": "nikhilmshchs@gmail.com"
+          }
+        ],
+        "username": "nikhilmshchs_gmail_com_38425_20500281",
+        "createdAt": "2019-01-01T17:22:38.528Z",
+        "updatedAt": "2021-01-22T10:02:42.258Z",
+        "uid": "20500281",
+        "__v": 56
+      }
+    },
+    "response_id": "6012f38457751e0fb8162cf6",
+    "category": {
+      "form": {
+        "login_required": false,
+        "should_notify": false,
+        "inputs": [
+          {
+            "required": false,
+            "type": "text",
+            "enum": [],
+            "display": "Single lineeee",
+            "key": "single-lineeee",
+            "showRegexInput": false
+          },
+          {
+            "required": false,
+            "type": "email",
+            "enum": [],
+            "display": "Email",
+            "regex": "\\S+@\\S+\\.\\S+",
+            "key": "email",
+            "showRegexInput": true
+          },
+          {
+            "required": false,
+            "type": "text",
+            "enum": [],
+            "display": "dfsdf",
+            "key": "dfsdf",
+            "showRegexInput": false
+          }
+        ],
+        "available_assignees": [
+          "5b9b98150df588546aaea6d2",
+          "5c45d78395d7504f76c2cb37"
+        ],
+        "_id": "5fd72db3dc250f8decfc61b2",
+        "title": "SOme title",
+        "description": "SOme big description",
+        "slug": "some-title",
+        "application_id": "000000000000000000000003",
+        "created_on": {
+          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36",
+          "platform": "web",
+          "meta": {
+            "browser": {
+              "name": "Chrome",
+              "version": "87.0.4280.88"
+            },
+            "os": {
+              "name": "macOS",
+              "version": "10.15.6",
+              "versionName": "Catalina"
+            },
+            "platform": {
+              "type": "desktop",
+              "vendor": "Apple"
+            },
+            "engine": {
+              "name": "Blink"
+            }
+          }
+        },
+        "created_by": "5d1363adf599d850df93175e",
+        "createdAt": "2020-12-14T09:17:39.953Z",
+        "updatedAt": "2021-01-28T18:48:07.717Z",
+        "__v": 0
+      },
+      "key": "some-title",
+      "display": "SOme title"
+    },
+    "ticket_id": "43",
+    "createdAt": "2021-01-28T17:25:25.013Z",
+    "updatedAt": "2021-01-28T17:25:33.396Z",
+    "__v": 0,
+    "video_room_id": "6012f38557751ee8fc162cf7"
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### getTicket
+Retreives ticket details of a application level ticket
+
+
+
+```javascript
+// Promise
+const promise = client.application("<APPLICATION_ID>").lead.getTicket({  id : value });
+
+// Async/Await
+const data = await client.application("<APPLICATION_ID>").lead.getTicket({  id : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| id | string | yes | Tiket ID of the ticket to be fetched |  
+
+
+
+Retreives ticket details of a application level ticket with ticket ID
+
+*Returned Response:*
+
+
+
+
+[Ticket](#Ticket)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "context": {
+      "application_id": "000000000000000000000003",
+      "company_id": "884"
+    },
+    "content": {
+      "title": "SOme title Response",
+      "description": "<b>Single lineeee</b>: asdf<br><b>Email</b>: asdf@asdf.com<br><b>dfsdf</b>: asdf<br>",
+      "attachments": []
+    },
+    "status": {
+      "display": "In Progress",
+      "color": "#ffa951",
+      "key": "in_progress"
+    },
+    "priority": {
+      "display": "Medium",
+      "color": "#f37736",
+      "key": "medium"
+    },
+    "assigned_to": {
+      "agent_id": "5d1363adf599d850df93175e",
+      "gender": "male",
+      "accountType": "user",
+      "active": true,
+      "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
+      "hasOldPasswordHash": false,
+      "_id": "5d1363adf599d850df93175e",
+      "phoneNumbers": [
+        {
+          "active": true,
+          "primary": true,
+          "verified": true,
+          "countryCode": 91,
+          "phone": "9890425946"
+        }
+      ],
+      "firstName": "Nikhil",
+      "lastName": "Manapure",
+      "emails": [
+        {
+          "active": true,
+          "primary": true,
+          "verified": true,
+          "email": "nikhilmshchs@gmail.com"
+        }
+      ],
+      "username": "nikhilmshchs_gmail_com_38425_20500281",
+      "createdAt": "2019-01-01T17:22:38.528Z",
+      "updatedAt": "2021-01-22T10:02:42.258Z",
+      "uid": "20500281",
+      "__v": 56
+    },
+    "tags": [
+      "some-title"
+    ],
+    "_id": "6012f38557751ee8fc162cf7",
+    "created_on": {
+      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
+      "platform": "web",
+      "meta": {
+        "browser": {
+          "name": "Chrome",
+          "version": "88.0.4324.96"
+        },
+        "os": {
+          "name": "macOS",
+          "version": "10.15.7",
+          "versionName": "Catalina"
+        },
+        "platform": {
+          "type": "desktop",
+          "vendor": "Apple"
+        },
+        "engine": {
+          "name": "Blink"
+        }
+      }
+    },
+    "source": "sales_channel",
+    "created_by": {
+      "id": "5d1363adf599d850df93175e",
+      "user": {
+        "gender": "male",
+        "accountType": "user",
+        "active": true,
+        "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
+        "hasOldPasswordHash": false,
+        "_id": "5d1363adf599d850df93175e",
+        "phoneNumbers": [
+          {
+            "active": true,
+            "primary": true,
+            "verified": true,
+            "countryCode": 91,
+            "phone": "9890425946"
+          }
+        ],
+        "firstName": "Nikhil",
+        "lastName": "Manapure",
+        "emails": [
+          {
+            "active": true,
+            "primary": true,
+            "verified": true,
+            "email": "nikhilmshchs@gmail.com"
+          }
+        ],
+        "username": "nikhilmshchs_gmail_com_38425_20500281",
+        "createdAt": "2019-01-01T17:22:38.528Z",
+        "updatedAt": "2021-01-22T10:02:42.258Z",
+        "uid": "20500281",
+        "__v": 56
+      }
+    },
+    "response_id": "6012f38457751e0fb8162cf6",
+    "category": {
+      "form": {
+        "login_required": false,
+        "should_notify": false,
+        "inputs": [
+          {
+            "required": false,
+            "type": "text",
+            "enum": [],
+            "display": "Single lineeee",
+            "key": "single-lineeee",
+            "showRegexInput": false
+          },
+          {
+            "required": false,
+            "type": "email",
+            "enum": [],
+            "display": "Email",
+            "regex": "\\S+@\\S+\\.\\S+",
+            "key": "email",
+            "showRegexInput": true
+          },
+          {
+            "required": false,
+            "type": "text",
+            "enum": [],
+            "display": "dfsdf",
+            "key": "dfsdf",
+            "showRegexInput": false
+          }
+        ],
+        "available_assignees": [
+          "5b9b98150df588546aaea6d2",
+          "5c45d78395d7504f76c2cb37"
+        ],
+        "_id": "5fd72db3dc250f8decfc61b2",
+        "title": "SOme title",
+        "description": "SOme big description",
+        "slug": "some-title",
+        "application_id": "000000000000000000000003",
+        "created_on": {
+          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36",
+          "platform": "web",
+          "meta": {
+            "browser": {
+              "name": "Chrome",
+              "version": "87.0.4280.88"
+            },
+            "os": {
+              "name": "macOS",
+              "version": "10.15.6",
+              "versionName": "Catalina"
+            },
+            "platform": {
+              "type": "desktop",
+              "vendor": "Apple"
+            },
+            "engine": {
+              "name": "Blink"
+            }
+          }
+        },
+        "created_by": "5d1363adf599d850df93175e",
+        "createdAt": "2020-12-14T09:17:39.953Z",
+        "updatedAt": "2021-01-28T18:48:07.717Z",
+        "__v": 0
+      },
+      "key": "some-title",
+      "display": "SOme title"
+    },
+    "ticket_id": "43",
+    "createdAt": "2021-01-28T17:25:25.013Z",
+    "updatedAt": "2021-01-28T17:25:33.396Z",
+    "__v": 0,
+    "video_room_id": "6012f38557751ee8fc162cf7"
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### editTicket
+Edits ticket details of a application level ticket
+
+
+
+```javascript
+// Promise
+const promise = client.application("<APPLICATION_ID>").lead.editTicket({  id : value,
+ body : value });
+
+// Async/Await
+const data = await client.application("<APPLICATION_ID>").lead.editTicket({  id : value,
+ body : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| id | string | yes | Ticket ID of ticket to be edited |  
+| body | [EditTicketPayload](#EditTicketPayload) | yes | Request body |
+
+
+Edits ticket details of a application level ticket such as status, priority, category, tags, attachments, assigne & ticket content changes
+
+*Returned Response:*
+
+
+
+
+[Ticket](#Ticket)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "context": {
+      "application_id": "000000000000000000000003",
+      "company_id": "884"
+    },
+    "content": {
+      "title": "SOme title Response",
+      "description": "<b>Single lineeee</b>: asdf<br><b>Email</b>: asdf@asdf.com<br><b>dfsdf</b>: asdf<br>",
+      "attachments": []
+    },
+    "status": {
+      "display": "In Progress",
+      "color": "#ffa951",
+      "key": "in_progress"
+    },
+    "priority": {
+      "display": "Medium",
+      "color": "#f37736",
+      "key": "medium"
+    },
+    "assigned_to": {
+      "agent_id": "5d1363adf599d850df93175e",
+      "gender": "male",
+      "accountType": "user",
+      "active": true,
+      "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
+      "hasOldPasswordHash": false,
+      "_id": "5d1363adf599d850df93175e",
+      "phoneNumbers": [
+        {
+          "active": true,
+          "primary": true,
+          "verified": true,
+          "countryCode": 91,
+          "phone": "9890425946"
+        }
+      ],
+      "firstName": "Nikhil",
+      "lastName": "Manapure",
+      "emails": [
+        {
+          "active": true,
+          "primary": true,
+          "verified": true,
+          "email": "nikhilmshchs@gmail.com"
+        }
+      ],
+      "username": "nikhilmshchs_gmail_com_38425_20500281",
+      "createdAt": "2019-01-01T17:22:38.528Z",
+      "updatedAt": "2021-01-22T10:02:42.258Z",
+      "uid": "20500281",
+      "__v": 56
+    },
+    "tags": [
+      "some-title"
+    ],
+    "_id": "6012f38557751ee8fc162cf7",
+    "created_on": {
+      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
+      "platform": "web",
+      "meta": {
+        "browser": {
+          "name": "Chrome",
+          "version": "88.0.4324.96"
+        },
+        "os": {
+          "name": "macOS",
+          "version": "10.15.7",
+          "versionName": "Catalina"
+        },
+        "platform": {
+          "type": "desktop",
+          "vendor": "Apple"
+        },
+        "engine": {
+          "name": "Blink"
+        }
+      }
+    },
+    "source": "sales_channel",
+    "created_by": {
+      "id": "5d1363adf599d850df93175e",
+      "user": {
+        "gender": "male",
+        "accountType": "user",
+        "active": true,
+        "profilePicUrl": "https://platform-lookaside.fbsbx.com/platform/profilepic/?asid=2136700473091190&height=400&width=400&ext=1554542761&hash=AeS6cuWIdjDdJJ-b",
+        "hasOldPasswordHash": false,
+        "_id": "5d1363adf599d850df93175e",
+        "phoneNumbers": [
+          {
+            "active": true,
+            "primary": true,
+            "verified": true,
+            "countryCode": 91,
+            "phone": "9890425946"
+          }
+        ],
+        "firstName": "Nikhil",
+        "lastName": "Manapure",
+        "emails": [
+          {
+            "active": true,
+            "primary": true,
+            "verified": true,
+            "email": "nikhilmshchs@gmail.com"
+          }
+        ],
+        "username": "nikhilmshchs_gmail_com_38425_20500281",
+        "createdAt": "2019-01-01T17:22:38.528Z",
+        "updatedAt": "2021-01-22T10:02:42.258Z",
+        "uid": "20500281",
+        "__v": 56
+      }
+    },
+    "response_id": "6012f38457751e0fb8162cf6",
+    "category": {
+      "form": {
+        "login_required": false,
+        "should_notify": false,
+        "inputs": [
+          {
+            "required": false,
+            "type": "text",
+            "enum": [],
+            "display": "Single lineeee",
+            "key": "single-lineeee",
+            "showRegexInput": false
+          },
+          {
+            "required": false,
+            "type": "email",
+            "enum": [],
+            "display": "Email",
+            "regex": "\\S+@\\S+\\.\\S+",
+            "key": "email",
+            "showRegexInput": true
+          },
+          {
+            "required": false,
+            "type": "text",
+            "enum": [],
+            "display": "dfsdf",
+            "key": "dfsdf",
+            "showRegexInput": false
+          }
+        ],
+        "available_assignees": [
+          "5b9b98150df588546aaea6d2",
+          "5c45d78395d7504f76c2cb37"
+        ],
+        "_id": "5fd72db3dc250f8decfc61b2",
+        "title": "SOme title",
+        "description": "SOme big description",
+        "slug": "some-title",
+        "application_id": "000000000000000000000003",
+        "created_on": {
+          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36",
+          "platform": "web",
+          "meta": {
+            "browser": {
+              "name": "Chrome",
+              "version": "87.0.4280.88"
+            },
+            "os": {
+              "name": "macOS",
+              "version": "10.15.6",
+              "versionName": "Catalina"
+            },
+            "platform": {
+              "type": "desktop",
+              "vendor": "Apple"
+            },
+            "engine": {
+              "name": "Blink"
+            }
+          }
+        },
+        "created_by": "5d1363adf599d850df93175e",
+        "createdAt": "2020-12-14T09:17:39.953Z",
+        "updatedAt": "2021-01-28T18:48:07.717Z",
+        "__v": 0
+      },
+      "key": "some-title",
+      "display": "SOme title"
+    },
+    "ticket_id": "43",
+    "createdAt": "2021-01-28T17:25:25.013Z",
+    "updatedAt": "2021-01-28T17:25:33.396Z",
+    "__v": 0,
+    "video_room_id": "6012f38557751ee8fc162cf7"
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### createHistory
+Create history for specific company level ticket
+
+
+
+```javascript
+// Promise
+const promise = client.lead.createHistory({  id : value,
+ body : value });
+
+// Async/Await
+const data = await client.lead.createHistory({  id : value,
+ body : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| id | string | yes | Ticket ID for which history is created |  
+| body | [TicketHistoryPayload](#TicketHistoryPayload) | yes | Request body |
+
+
+Create history for specific company level ticket, this history is seen on ticket detail page, this can be comment, log or rating.
+
+*Returned Response:*
+
+
+
+
+[TicketHistory](#TicketHistory)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "_id": "601a9d52c26687d086c499ef",
+    "ticket_id": "43",
+    "type": "comment",
+    "value": {
+      "text": "d",
+      "media": []
+    },
+    "created_on": {
+      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
+      "platform": "web",
+      "meta": {
+        "browser": {
+          "name": "Chrome",
+          "version": "88.0.4324.96"
+        },
+        "os": {
+          "name": "macOS",
+          "version": "10.15.7",
+          "versionName": "Catalina"
+        },
+        "platform": {
+          "type": "desktop",
+          "vendor": "Apple"
+        },
+        "engine": {
+          "name": "Blink"
+        }
+      }
+    },
+    "created_by": "5d1363adf599d850df93175e",
+    "createdAt": "2021-02-03T12:55:46.808Z",
+    "updatedAt": "2021-02-03T12:55:46.808Z",
+    "__v": 0
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### getTicketHistory
+Gets history list for specific company level ticket
+
+
+
+```javascript
+// Promise
+const promise = client.lead.getTicketHistory({  id : value });
+
+// Async/Await
+const data = await client.lead.getTicketHistory({  id : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| id | string | yes | Ticket ID for which history is to be fetched |  
+
+
+
+Gets history list for specific company level ticket, this history is seen on ticket detail page, this can be comment, log or rating.
+
+*Returned Response:*
+
+
+
+
+[TicketHistoryList](#TicketHistoryList)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "docs": [
+      {
+        "_id": "602e5384204225eed5cadae7",
+        "ticket_id": "41",
+        "type": "comment",
+        "value": {
+          "text": "hello service",
+          "media": []
+        },
+        "created_on": {
+          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
+          "platform": "web",
+          "meta": {
+            "browser": {
+              "name": "Chrome",
+              "version": "88.0.4324.150"
+            },
+            "os": {
+              "name": "macOS",
+              "version": "11.2.0"
+            },
+            "platform": {
+              "type": "desktop",
+              "vendor": "Apple"
+            },
+            "engine": {
+              "name": "Blink"
+            }
+          }
+        },
+        "created_by": {
+          "gender": "male",
+          "accountType": "user",
+          "active": true,
+          "profilePicUrl": "https://hdn-1.fynd.com/company/884/applications/000000000000000000000001/theme/pictures/free/original/default-profile_nxhzui.png",
+          "hasOldPasswordHash": false,
+          "_id": "5f8147abbd1a0a870f61f1a6",
+          "phoneNumbers": [
+            {
+              "active": true,
+              "primary": true,
+              "verified": true,
+              "phone": "8412805281",
+              "countryCode": 91
+            }
+          ],
+          "firstName": "Satyen",
+          "lastName": "Maurya",
+          "emails": [
+            {
+              "active": true,
+              "primary": true,
+              "verified": true,
+              "email": "satyenmaurya95@gmail.com"
+            }
+          ],
+          "username": "satyenmaurya95_gmail_com_11118",
+          "createdAt": "2020-10-10T05:33:31.119Z",
+          "updatedAt": "2020-10-10T05:33:31.119Z",
+          "uid": "5678",
+          "__v": 0
+        },
+        "createdAt": "2021-02-18T11:46:12.522Z",
+        "updatedAt": "2021-02-18T11:46:12.522Z",
+        "__v": 0,
+        "id": "602e5384204225eed5cadae7"
+      },
+      {
+        "_id": "60372aa78a046d4d79c46e15",
+        "ticket_id": "41",
+        "type": "diff",
+        "value": {
+          "status": [
+            "pending",
+            "in_progress"
+          ]
+        },
+        "created_by": {
+          "gender": "male",
+          "accountType": "user",
+          "active": true,
+          "profilePicUrl": "https://d2co8r51m5ca2d.cloudfront.net/inapp_banners/default_profile_img.png",
+          "hasOldPasswordHash": false,
+          "_id": "5e79e721768c6bf54b783146",
+          "emails": [
+            {
+              "active": true,
+              "primary": true,
+              "verified": true,
+              "email": "nikhilmshchs@gmail.com"
+            },
+            {
+              "active": true,
+              "primary": false,
+              "verified": true,
+              "email": "nikhilmanapure@gofynd.com"
+            },
+            {
+              "active": true,
+              "primary": false,
+              "verified": true,
+              "email": "nikhilmanapure@fynd.com"
+            },
+            {
+              "active": true,
+              "primary": false,
+              "verified": true,
+              "email": "nikhilmanapure@uniket.store"
+            }
+          ],
+          "phoneNumbers": [
+            {
+              "active": true,
+              "primary": true,
+              "verified": true,
+              "countryCode": 91,
+              "phone": "9890425946"
+            }
+          ],
+          "firstName": "Nikhil",
+          "lastName": "Manapure",
+          "username": "nikhilmanapure_gofynd_com_29298",
+          "createdAt": "2020-03-24T10:55:29.298Z",
+          "updatedAt": "2020-05-12T07:46:41.816Z",
+          "uid": "5567",
+          "__v": 2
+        },
+        "createdAt": "2021-02-25T04:42:15.225Z",
+        "updatedAt": "2021-02-25T04:42:15.225Z",
+        "__v": 0,
+        "id": "60372aa78a046d4d79c46e15"
+      }
+    ],
+    "total": 2,
+    "limit": 100,
+    "page": 1,
+    "pages": 1
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### getFeedbacks
+Gets a list of feedback submitted against that ticket
+
+
+
+```javascript
+// Promise
+const promise = client.lead.getFeedbacks({  id : value });
+
+// Async/Await
+const data = await client.lead.getFeedbacks({  id : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| id | string | yes | Ticket ID for which feedbacks are to be fetched |  
+
+
+
+Gets a list of feedback submitted against that ticket
+
+*Returned Response:*
+
+
+
+
+[TicketFeedbackList](#TicketFeedbackList)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "items": [
+      {
+        "_id": "60c255bf00ecabfad19e9601",
+        "company_id": "1",
+        "ticket_id": "6095812876d2bf17143cb3b3",
+        "user": {
+          "_id": "5f8147abbd1a0a870f61f1a6",
+          "authenticated": true,
+          "user_id": "5f8147abbd1a0a870f61f1a6"
+        },
+        "category": "customers",
+        "response": {
+          "audio": 2,
+          "video": 6
+        },
+        "createdAt": "2021-06-10T18:11:11.349Z",
+        "updatedAt": "2021-06-10T18:11:11.349Z",
+        "__v": 0
+      }
+    ]
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### submitFeedback
+Submit a response for feeback form against that ticket
+
+
+
+```javascript
+// Promise
+const promise = client.lead.submitFeedback({  id : value,
+ body : value });
+
+// Async/Await
+const data = await client.lead.submitFeedback({  id : value,
+ body : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| id | string | yes | Ticket ID for which feedback is to be submitted |  
+| body | [TicketFeedbackPayload](#TicketFeedbackPayload) | yes | Request body |
+
+
+Submit a response for feeback form against that ticket
+
+*Returned Response:*
+
+
+
+
+[TicketFeedback](#TicketFeedback)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "_id": "60c255bf00ecabfad19e9601",
+    "company_id": "1",
+    "ticket_id": "6095812876d2bf17143cb3b3",
+    "user": {
+      "_id": "5f8147abbd1a0a870f61f1a6",
+      "authenticated": true,
+      "user_id": "5f8147abbd1a0a870f61f1a6"
+    },
+    "category": "customers",
+    "response": {
+      "audio": 2,
+      "video": 6
+    },
+    "createdAt": "2021-06-10T18:11:11.349Z",
+    "updatedAt": "2021-06-10T18:11:11.349Z",
+    "__v": 0
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### createHistory
+Create history for specific application level ticket
+
+
+
+```javascript
+// Promise
+const promise = client.application("<APPLICATION_ID>").lead.createHistory({  id : value,
+ body : value });
+
+// Async/Await
+const data = await client.application("<APPLICATION_ID>").lead.createHistory({  id : value,
+ body : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| id | string | yes | Ticket ID for which history is created |  
+| body | [TicketHistoryPayload](#TicketHistoryPayload) | yes | Request body |
+
+
+Create history for specific application level ticket, this history is seen on ticket detail page, this can be comment, log or rating.
+
+*Returned Response:*
+
+
+
+
+[TicketHistory](#TicketHistory)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "_id": "601a9d52c26687d086c499ef",
+    "ticket_id": "41",
+    "type": "comment",
+    "value": {
+      "text": "d",
+      "media": []
+    },
+    "created_on": {
+      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
+      "platform": "web",
+      "meta": {
+        "browser": {
+          "name": "Chrome",
+          "version": "88.0.4324.96"
+        },
+        "os": {
+          "name": "macOS",
+          "version": "10.15.7",
+          "versionName": "Catalina"
+        },
+        "platform": {
+          "type": "desktop",
+          "vendor": "Apple"
+        },
+        "engine": {
+          "name": "Blink"
+        }
+      }
+    },
+    "created_by": "5d1363adf599d850df93175e",
+    "createdAt": "2021-02-03T12:55:46.808Z",
+    "updatedAt": "2021-02-03T12:55:46.808Z",
+    "__v": 0
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### getTicketHistory
+Gets history list for specific application level ticket
+
+
+
+```javascript
+// Promise
+const promise = client.application("<APPLICATION_ID>").lead.getTicketHistory({  id : value });
+
+// Async/Await
+const data = await client.application("<APPLICATION_ID>").lead.getTicketHistory({  id : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| id | string | yes | Ticket ID for which history is to be fetched |  
+
+
+
+Gets history list for specific application level ticket, this history is seen on ticket detail page, this can be comment, log or rating.
+
+*Returned Response:*
+
+
+
+
+[TicketHistoryList](#TicketHistoryList)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "docs": [
+      {
+        "_id": "602e5384204225eed5cadae7",
+        "ticket_id": "41",
+        "type": "comment",
+        "value": {
+          "text": "hello service",
+          "media": []
+        },
+        "created_on": {
+          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
+          "platform": "web",
+          "meta": {
+            "browser": {
+              "name": "Chrome",
+              "version": "88.0.4324.150"
+            },
+            "os": {
+              "name": "macOS",
+              "version": "11.2.0"
+            },
+            "platform": {
+              "type": "desktop",
+              "vendor": "Apple"
+            },
+            "engine": {
+              "name": "Blink"
+            }
+          }
+        },
+        "created_by": {
+          "gender": "male",
+          "accountType": "user",
+          "active": true,
+          "profilePicUrl": "https://hdn-1.fynd.com/company/884/applications/000000000000000000000001/theme/pictures/free/original/default-profile_nxhzui.png",
+          "hasOldPasswordHash": false,
+          "_id": "5f8147abbd1a0a870f61f1a6",
+          "phoneNumbers": [
+            {
+              "active": true,
+              "primary": true,
+              "verified": true,
+              "phone": "8412805281",
+              "countryCode": 91
+            }
+          ],
+          "firstName": "Satyen",
+          "lastName": "Maurya",
+          "emails": [
+            {
+              "active": true,
+              "primary": true,
+              "verified": true,
+              "email": "satyenmaurya95@gmail.com"
+            }
+          ],
+          "username": "satyenmaurya95_gmail_com_11118",
+          "createdAt": "2020-10-10T05:33:31.119Z",
+          "updatedAt": "2020-10-10T05:33:31.119Z",
+          "uid": "5678",
+          "__v": 0
+        },
+        "createdAt": "2021-02-18T11:46:12.522Z",
+        "updatedAt": "2021-02-18T11:46:12.522Z",
+        "__v": 0,
+        "id": "602e5384204225eed5cadae7"
+      },
+      {
+        "_id": "60372aa78a046d4d79c46e15",
+        "ticket_id": "41",
+        "type": "diff",
+        "value": {
+          "status": [
+            "pending",
+            "in_progress"
+          ]
+        },
+        "created_by": {
+          "gender": "male",
+          "accountType": "user",
+          "active": true,
+          "profilePicUrl": "https://d2co8r51m5ca2d.cloudfront.net/inapp_banners/default_profile_img.png",
+          "hasOldPasswordHash": false,
+          "_id": "5e79e721768c6bf54b783146",
+          "emails": [
+            {
+              "active": true,
+              "primary": true,
+              "verified": true,
+              "email": "nikhilmshchs@gmail.com"
+            },
+            {
+              "active": true,
+              "primary": false,
+              "verified": true,
+              "email": "nikhilmanapure@gofynd.com"
+            },
+            {
+              "active": true,
+              "primary": false,
+              "verified": true,
+              "email": "nikhilmanapure@fynd.com"
+            },
+            {
+              "active": true,
+              "primary": false,
+              "verified": true,
+              "email": "nikhilmanapure@uniket.store"
+            }
+          ],
+          "phoneNumbers": [
+            {
+              "active": true,
+              "primary": true,
+              "verified": true,
+              "countryCode": 91,
+              "phone": "9890425946"
+            }
+          ],
+          "firstName": "Nikhil",
+          "lastName": "Manapure",
+          "username": "nikhilmanapure_gofynd_com_29298",
+          "createdAt": "2020-03-24T10:55:29.298Z",
+          "updatedAt": "2020-05-12T07:46:41.816Z",
+          "uid": "5567",
+          "__v": 2
+        },
+        "createdAt": "2021-02-25T04:42:15.225Z",
+        "updatedAt": "2021-02-25T04:42:15.225Z",
+        "__v": 0,
+        "id": "60372aa78a046d4d79c46e15"
+      }
+    ],
+    "total": 2,
+    "limit": 100,
+    "page": 1,
+    "pages": 1
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### getCustomForm
+Get specific custom form using it's slug
+
+
+
+```javascript
+// Promise
+const promise = client.application("<APPLICATION_ID>").lead.getCustomForm({  slug : value });
+
+// Async/Await
+const data = await client.application("<APPLICATION_ID>").lead.getCustomForm({  slug : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| slug | string | yes | Slug of form whose response is getting submitted |  
+
+
+
+Get specific custom form using it's slug, this is used to view the form.
+
+*Returned Response:*
+
+
+
+
+[CustomForm](#CustomForm)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "login_required": false,
+    "should_notify": false,
+    "inputs": [
+      {
+        "required": false,
+        "type": "text",
+        "display": "Name",
+        "placeholder": "Please enter your name",
+        "key": "name"
+      }
+    ],
+    "available_assignees": [],
+    "_id": "5fd258a9088f957f34c288fc",
+    "title": "trail form",
+    "description": "Trail form description",
+    "slug": "trail-form",
+    "application_id": "000000000000000000000003",
+    "created_on": {
+      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36",
+      "platform": "web",
+      "meta": {
+        "browser": {
+          "name": "Chrome",
+          "version": "87.0.4280.88"
+        },
+        "os": {
+          "name": "macOS",
+          "version": "10.15.6",
+          "versionName": "Catalina"
+        },
+        "platform": {
+          "type": "desktop",
+          "vendor": "Apple"
+        },
+        "engine": {
+          "name": "Blink"
+        }
+      }
+    },
+    "created_by": "5d1363adf599d850df93175e",
+    "createdAt": "2020-12-10T17:19:37.515Z",
+    "updatedAt": "2020-12-10T17:19:43.214Z",
+    "__v": 0
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### editCustomForm
+Edit the given custom form
+
+
+
+```javascript
+// Promise
+const promise = client.application("<APPLICATION_ID>").lead.editCustomForm({  slug : value,
+ body : value });
+
+// Async/Await
+const data = await client.application("<APPLICATION_ID>").lead.editCustomForm({  slug : value,
+ body : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| slug | string | yes | Slug of form whose response is getting submitted |  
+| body | [EditCustomFormPayload](#EditCustomFormPayload) | yes | Request body |
+
+
+Edit the given custom form field such as adding or deleting input, assignee, title, decription, notification and polling information.
+
+*Returned Response:*
+
+
+
+
+[CustomForm](#CustomForm)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "login_required": false,
+    "should_notify": false,
+    "inputs": [
+      {
+        "type": "email",
+        "showRegexInput": true,
+        "enum": [],
+        "regex": "\\S+@\\S+\\.\\S+",
+        "display": "email",
+        "required": true,
+        "key": "email"
+      },
+      {
+        "type": "number",
+        "showRegexInput": false,
+        "enum": [],
+        "display": "Enter your fav number",
+        "placeholder": "123",
+        "key": "enter-your-fav-number"
+      }
+    ],
+    "available_assignees": [],
+    "_id": "602e900a2042255c03cadaf0",
+    "title": "service-test-satyen",
+    "description": "testing form from service",
+    "slug": "service-test-satyen",
+    "header_image": "https://hdn-1.addsale.com/x0/support-ticket/files/free/original/KZL86aN5l-service-test-satyen.jpeg",
+    "application_id": "000000000000000000000001",
+    "created_on": {
+      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
+      "platform": "web",
+      "meta": {
+        "browser": {
+          "name": "Chrome",
+          "version": "88.0.4324.150"
+        },
+        "os": {
+          "name": "macOS",
+          "version": "11.2.0"
+        },
+        "platform": {
+          "type": "desktop",
+          "vendor": "Apple"
+        },
+        "engine": {
+          "name": "Blink"
+        }
+      }
+    },
+    "created_by": "5f8147abbd1a0a870f61f1a6",
+    "createdAt": "2021-02-18T16:04:26.495Z",
+    "updatedAt": "2021-02-26T10:16:49.272Z",
+    "__v": 0
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### getCustomForms
+Get list of custom form
+
+
+
+```javascript
+// Promise
+const promise = client.application("<APPLICATION_ID>").lead.getCustomForms();
+
+// Async/Await
+const data = await client.application("<APPLICATION_ID>").lead.getCustomForms();
+```
+
+
+
+
+
+
+Get list of custom form for given application
+
+*Returned Response:*
+
+
+
+
+[CustomFormList](#CustomFormList)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "docs": [
+      {
+        "_id": "602e900a2042255c03cadaf0",
+        "login_required": false,
+        "should_notify": false,
+        "inputs": [
+          {
+            "type": "email",
+            "showRegexInput": true,
+            "enum": [],
+            "regex": "\\S+@\\S+\\.\\S+",
+            "display": "email",
+            "required": true,
+            "key": "email"
+          },
+          {
+            "type": "number",
+            "showRegexInput": false,
+            "enum": [],
+            "display": "Enter your fav number",
+            "placeholder": "123",
+            "key": "enter-your-fav-number"
+          },
+          {
+            "type": "textarea",
+            "showRegexInput": false,
+            "enum": [],
+            "display": "kjhgjhvjb",
+            "required": true,
+            "key": "kjhgjhvjb"
+          }
+        ],
+        "available_assignees": [],
+        "title": "service-test-satyen",
+        "description": "testing form from service",
+        "slug": "service-test-satyen",
+        "header_image": "https://hdn-1.addsale.com/x0/support-ticket/files/free/original/KZL86aN5l-service-test-satyen.jpeg",
+        "application_id": "000000000000000000000001",
+        "created_on": {
+          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
+          "platform": "web",
+          "meta": {
+            "browser": {
+              "name": "Chrome",
+              "version": "88.0.4324.150"
+            },
+            "os": {
+              "name": "macOS",
+              "version": "11.2.0"
+            },
+            "platform": {
+              "type": "desktop",
+              "vendor": "Apple"
+            },
+            "engine": {
+              "name": "Blink"
+            }
+          }
+        },
+        "created_by": "5f8147abbd1a0a870f61f1a6",
+        "createdAt": "2021-02-18T16:04:26.495Z",
+        "updatedAt": "2021-02-24T15:49:56.256Z",
+        "__v": 0,
+        "id": "602e900a2042255c03cadaf0"
+      },
+      {
+        "_id": "60124e4a4d2bc363625e1bf4",
+        "login_required": false,
+        "should_notify": true,
+        "inputs": [
+          {
+            "type": "text",
+            "showRegexInput": false,
+            "enum": [],
+            "display": "asdf",
+            "key": "asdf"
+          },
+          {
+            "type": "mobile",
+            "showRegexInput": false,
+            "enum": [],
+            "display": "mob num",
+            "regex": "[0-9]{10}$",
+            "key": "mob-num"
+          }
+        ],
+        "available_assignees": [
+          "5e79e721768c6bf54b783146"
+        ],
+        "title": "asdf444",
+        "description": "adf",
+        "slug": "asdf444",
+        "application_id": "000000000000000000000001",
+        "created_on": {
+          "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36",
+          "platform": "web",
+          "meta": {
+            "browser": {
+              "name": "Chrome",
+              "version": "88.0.4324.96"
+            },
+            "os": {
+              "name": "macOS",
+              "version": "10.15.7",
+              "versionName": "Catalina"
+            },
+            "platform": {
+              "type": "desktop",
+              "vendor": "Apple"
+            },
+            "engine": {
+              "name": "Blink"
+            }
+          }
+        },
+        "created_by": "5e79e721768c6bf54b783146",
+        "createdAt": "2021-01-28T05:40:26.271Z",
+        "updatedAt": "2021-02-18T16:02:32.086Z",
+        "__v": 0,
+        "poll_for_assignment": {
+          "duration": 20,
+          "message": "We are looking for executive to connect you",
+          "success_message": "Executive found",
+          "failure_message": "All our executives are busy at the moment, We have accepted your request and someone will connect with you soon!"
+        },
+        "id": "60124e4a4d2bc363625e1bf4"
+      }
+    ],
+    "total": 2,
+    "limit": 10,
+    "page": 1,
+    "pages": 1
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### createCustomForm
+Creates a new custom form
+
+
+
+```javascript
+// Promise
+const promise = client.application("<APPLICATION_ID>").lead.createCustomForm({  body : value });
+
+// Async/Await
+const data = await client.application("<APPLICATION_ID>").lead.createCustomForm({  body : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- |
+| body | [CreateCustomFormPayload](#CreateCustomFormPayload) | yes | Request body |
+
+
+Creates a new custom form for given application
+
+*Returned Response:*
+
+
+
+
+[CustomForm](#CustomForm)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "login_required": false,
+    "should_notify": false,
+    "inputs": [
+      {
+        "type": "email",
+        "showRegexInput": true,
+        "enum": [],
+        "regex": "\\S+@\\S+\\.\\S+",
+        "display": "email",
+        "required": true,
+        "key": "email"
+      },
+      {
+        "type": "number",
+        "showRegexInput": false,
+        "enum": [],
+        "display": "Enter your fav number",
+        "placeholder": "123",
+        "key": "enter-your-fav-number"
+      }
+    ],
+    "available_assignees": [],
+    "_id": "602e900a2042255c03cadaf0",
+    "title": "service-test-satyen",
+    "description": "testing form from service",
+    "slug": "service-test-satyen",
+    "header_image": "https://hdn-1.addsale.com/x0/support-ticket/files/free/original/KZL86aN5l-service-test-satyen.jpeg",
+    "application_id": "000000000000000000000001",
+    "created_on": {
+      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36",
+      "platform": "web",
+      "meta": {
+        "browser": {
+          "name": "Chrome",
+          "version": "88.0.4324.150"
+        },
+        "os": {
+          "name": "macOS",
+          "version": "11.2.0"
+        },
+        "platform": {
+          "type": "desktop",
+          "vendor": "Apple"
+        },
+        "engine": {
+          "name": "Blink"
+        }
+      }
+    },
+    "created_by": "5f8147abbd1a0a870f61f1a6",
+    "createdAt": "2021-02-18T16:04:26.495Z",
+    "updatedAt": "2021-02-26T10:16:49.272Z",
+    "__v": 0
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### getTokenForVideoRoom
+Get Token to join a specific Video Room using it's unqiue name
+
+
+
+```javascript
+// Promise
+const promise = client.lead.getTokenForVideoRoom({  uniqueName : value });
+
+// Async/Await
+const data = await client.lead.getTokenForVideoRoom({  uniqueName : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| uniqueName | string | yes | Unique name of video room |  
+
+
+
+Get Token to join a specific Video Room using it's unqiue name, this Token is your ticket to Room and also creates your identity there.
+
+*Returned Response:*
+
+
+
+
+[GetTokenForVideoRoomResponse](#GetTokenForVideoRoomResponse)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "access_token": "your_token_to_the_room"
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### getTokenForVideoRoom
+Get Token to join a specific Video Room using it's unqiue name
+
+
+
+```javascript
+// Promise
+const promise = client.application("<APPLICATION_ID>").lead.getTokenForVideoRoom({  uniqueName : value });
+
+// Async/Await
+const data = await client.application("<APPLICATION_ID>").lead.getTokenForVideoRoom({  uniqueName : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| uniqueName | string | yes | Unique name of video room |  
+
+
+
+Get Token to join a specific Video Room using it's unqiue name, this Token is your ticket to Room and also creates your identity there.
+
+*Returned Response:*
+
+
+
+
+[GetTokenForVideoRoomResponse](#GetTokenForVideoRoomResponse)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "access_token": "your_token_to_the_room"
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### getVideoParticipants
+Get participants of a specific Video Room using it's unique name
+
+
+
+```javascript
+// Promise
+const promise = client.lead.getVideoParticipants({  uniqueName : value });
+
+// Async/Await
+const data = await client.lead.getVideoParticipants({  uniqueName : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| uniqueName | string | yes | Unique name of Video Room |  
+
+
+
+Get participants of a specific Video Room using it's unique name, this can be used to check if people are already there in the room and also to show their names.
+
+*Returned Response:*
+
+
+
+
+[GetParticipantsInsideVideoRoomResponse](#GetParticipantsInsideVideoRoomResponse)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "participants": []
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### getVideoParticipants
+Get participants of a specific Video Room using it's unique name
+
+
+
+```javascript
+// Promise
+const promise = client.application("<APPLICATION_ID>").lead.getVideoParticipants({  uniqueName : value });
+
+// Async/Await
+const data = await client.application("<APPLICATION_ID>").lead.getVideoParticipants({  uniqueName : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| uniqueName | string | yes | Unique name of Video Room |  
+
+
+
+Get participants of a specific Video Room using it's unique name, this can be used to check if people are already there in the room and also to show their names.
+
+*Returned Response:*
+
+
+
+
+[GetParticipantsInsideVideoRoomResponse](#GetParticipantsInsideVideoRoomResponse)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "participants": []
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### openVideoRoom
+Open a video room.
+
+
+
+```javascript
+// Promise
+const promise = client.application("<APPLICATION_ID>").lead.openVideoRoom({  body : value });
+
+// Async/Await
+const data = await client.application("<APPLICATION_ID>").lead.openVideoRoom({  body : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- |
+| body | [CreateVideoRoomPayload](#CreateVideoRoomPayload) | yes | Request body |
+
+
+Open a video room.
+
+*Returned Response:*
+
+
+
+
+[CreateVideoRoomResponse](#CreateVideoRoomResponse)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "unique_name": "alphanumeric123"
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### closeVideoRoom
+Close the video room and force all participants to leave.
+
+
+
+```javascript
+// Promise
+const promise = client.application("<APPLICATION_ID>").lead.closeVideoRoom({  uniqueName : value });
+
+// Async/Await
+const data = await client.application("<APPLICATION_ID>").lead.closeVideoRoom({  uniqueName : value });
+```
+
+
+
+
+
+| Argument  |  Type  | Required | Description |
+| --------- | -----  | -------- | ----------- | 
+| uniqueName | string | yes | Unique name of Video Room |  
+
+
+
+Close the video room and force all participants to leave.
+
+*Returned Response:*
+
+
+
+
+[CloseVideoRoomResponse](#CloseVideoRoomResponse)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "success": true
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+### getGeneralConfig
+Get general support configuration.
+
+
+
+```javascript
+// Promise
+const promise = client.lead.getGeneralConfig();
+
+// Async/Await
+const data = await client.lead.getGeneralConfig();
+```
+
+
+
+
+
+
+Get general support configuration.
+
+*Returned Response:*
+
+
+
+
+[CloseVideoRoomResponse](#CloseVideoRoomResponse)
+
+Success
+
+
+
+
+<details>
+<summary><i>&nbsp; Examples:</i></summary>
+
+
+<details>
+<summary><i>&nbsp; Default</i></summary>
+
+```json
+{
+  "value": {
+    "success": true
+  }
+}
+```
+</details>
+
+</details>
+
+
+
+
+
+
+
+
+
+---
+
+
+
+### Schemas
+
+ 
+ 
+ #### [TicketList](#TicketList)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | items | [[Ticket](#Ticket)] |  no  | List of tickets |
+ | filters | [Filter](#Filter) |  no  | All the filters available for tickets |
+ | page | [Page](#Page) |  no  | Describes the pagination state |
+
+---
+
+
+ 
+ 
+ #### [Page](#Page)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | item_total | number |  no  |  |
+ | next_id | string |  no  |  |
+ | has_previous | boolean |  no  |  |
+ | has_next | boolean |  no  |  |
+ | current | number |  no  |  |
+ | type | string |  yes  |  |
+ | size | number |  no  |  |
+
+---
+
+
+ 
+ 
+ #### [TicketHistoryList](#TicketHistoryList)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | items | [[TicketHistory](#TicketHistory)] |  no  | List of ticket history |
+ | page | [Page](#Page) |  no  | Describes the pagination state |
+
+---
+
+
+ 
+ 
+ #### [CustomFormList](#CustomFormList)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | items | [[CustomForm](#CustomForm)] |  no  | List of forms |
+ | page | [Page](#Page) |  no  | Describes the pagination state |
+
+---
+
+
+ 
+ 
+ #### [CreateCustomFormPayload](#CreateCustomFormPayload)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | slug | string |  yes  | Slug for the form |
+ | title | string |  yes  | Title for the form |
+ | inputs | [string] |  yes  | List of all the form components |
+ | description | string |  no  | Description of the form |
+ | header_image | string |  no  | Header image that is to be shown for the form |
+ | priority | [PriorityEnum](#PriorityEnum) |  yes  | Describes the priority of the tickets created by the form |
+ | should_notify | boolean |  no  | Indicates if staff should be notified when a response is received |
+ | success_message | string |  no  | Success message that will be shown on submission |
+ | poll_for_assignment | [PollForAssignment](#PollForAssignment) |  no  | Describes how polling will be done for the tickets createds |
+
+---
+
+
+ 
+ 
+ #### [EditCustomFormPayload](#EditCustomFormPayload)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | title | string |  yes  | Title for the form |
+ | inputs | [string] |  yes  | List of all the form components |
+ | description | string |  no  | Description of the form |
+ | priority | [PriorityEnum](#PriorityEnum) |  yes  | Describes the priority of the tickets created by the form |
+ | header_image | string |  no  | Header image that is to be shown for the form |
+ | should_notify | boolean |  no  | Indicates if staff should be notified when a response is received |
+ | login_required | boolean |  no  | Denotes if login is required to make a form response submission |
+ | success_message | string |  no  | Success message that will be shown on submission |
+ | poll_for_assignment | [PollForAssignment](#PollForAssignment) |  no  | Describes how polling will be done for the tickets createds |
+
+---
+
+
+ 
+ 
+ #### [EditTicketPayload](#EditTicketPayload)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | content | [TicketContent](#TicketContent) |  no  | Ticket conetent details |
+ | category | string |  no  | Category assigned to the ticket |
+ | sub_category | string |  no  | Sub-category assigned to the ticket |
+ | source | string |  no  | Denotes if the ticket was created at company or application level |
+ | status | string |  no  | Denotes in what state is the ticket |
+ | priority | [PriorityEnum](#PriorityEnum) |  no  | Denotes the priority of ticket |
+ | assigned_to | [AgentChangePayload](#AgentChangePayload) |  no  | Details of support staff to whom ticket is assigned |
+ | tags | [string] |  no  | Tags relevant to ticket |
+
+---
+
+
+ 
+ 
+ #### [AgentChangePayload](#AgentChangePayload)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | agent_id | string |  yes  | Agent's unique ID |
+
+---
+
+
+ 
+ 
+ #### [CreateVideoRoomResponse](#CreateVideoRoomResponse)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | unique_name | string |  yes  | Video Room's unique name |
+
+---
+
+
+ 
+ 
+ #### [CloseVideoRoomResponse](#CloseVideoRoomResponse)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | success | boolean |  yes  | Denotes if operation was successfully |
+
+---
+
+
+ 
+ 
+ #### [CreateVideoRoomPayload](#CreateVideoRoomPayload)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | unique_name | string |  yes  | Ticket id |
+ | notify | [[NotifyUser](#NotifyUser)] |  no  | List of people to be notified |
+
+---
+
+
+ 
+ 
+ #### [NotifyUser](#NotifyUser)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | country_code | string |  yes  | Country code |
+ | phone_number | string |  yes  | Phone number |
+
+---
+
+
+ 
+ 
+ #### [Filter](#Filter)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | priorities | [[Priority](#Priority)] |  yes  | List of possible priorities for tickets |
+ | categories | [[TicketCategory](#TicketCategory)] |  no  | List of possible categories for tickets |
+ | statuses | [[Status](#Status)] |  yes  | List of possible statuses for tickets |
+ | assignees | [string] |  yes  | List of support staff availble for tickets assignment |
+
+---
+
+
+ 
+ 
+ #### [TicketHistoryPayload](#TicketHistoryPayload)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | value | string |  yes  | Details of history event |
+ | type | [HistoryTypeEnum](#HistoryTypeEnum) |  yes  | Type of history event |
+
+---
+
+
+ 
+ 
+ #### [CustomFormSubmissionPayload](#CustomFormSubmissionPayload)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | response | [string] |  yes  | Form response |
+ | attachments | [[TicketAsset](#TicketAsset)] |  no  | List of all attachments related to the form |
+
+---
+
+
+ 
+ 
+ #### [GetTokenForVideoRoomResponse](#GetTokenForVideoRoomResponse)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | access_token | string |  yes  | Access token to be used for video room |
+
+---
+
+
+ 
+ 
+ #### [GetParticipantsInsideVideoRoomResponse](#GetParticipantsInsideVideoRoomResponse)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | participants | [[Participant](#Participant)] |  yes  | List of participants of the video room |
+
+---
+
+
+ 
+ 
+ #### [Participant](#Participant)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | user | [UserSchema](#UserSchema) |  no  | Details of participant |
+ | identity | string |  no  | Unique identifier of participant |
+ | status | string |  no  | Status of participant |
+
+---
+
+
+ 
+ 
+ #### [UserSchema](#UserSchema)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | first_name | string |  no  | First name |
+ | last_name | string |  no  | Last name |
+ | phone_numbers | [[PhoneNumber](#PhoneNumber)] |  no  | List of phone numbers |
+ | emails | [[Email](#Email)] |  no  | List of email addresses |
+ | gender | string |  no  | Gender of user |
+ | active | boolean |  no  | Is account active |
+ | profile_pic_url | string |  no  | URL for profile pic |
+ | username | string |  no  | username of user |
+ | account_type | string |  no  | Type of account |
+ | uid | string |  no  | Unique identifier of user |
+ | debug | [Debug](#Debug) |  no  | Used for debugging |
+ | has_old_password_hash | boolean |  no  | Denotes if user has old password hash |
+ | _id | string |  no  | Unique identifier of user |
+ | created_at | string |  no  | Time of user creation |
+ | updated_at | string |  no  | Last time of user details update |
+
+---
+
+
+ 
+ 
+ #### [PhoneNumber](#PhoneNumber)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | active | boolean |  no  | Denotes if the phone number is active |
+ | primary | boolean |  no  | Denotes it's the primary phone number for the account |
+ | verified | boolean |  no  | Denotes it's a verified phone number |
+ | phone | string |  no  | Phone number |
+ | country_code | number |  no  | Country code |
+
+---
+
+
+ 
+ 
+ #### [Email](#Email)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | primary | boolean |  no  | Denotes it's the primary email for the account |
+ | verified | boolean |  no  | Denotes it's a verified email |
+ | email | string |  no  | Email Address |
+ | active | boolean |  no  | Denotes if the email is active |
+
+---
+
+
+ 
+ 
+ #### [Debug](#Debug)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | source | string |  no  | Source of user |
+ | platform | string |  no  | Platform of user |
+
+---
+
+
+ 
+ 
+ #### [SubmitCustomFormResponse](#SubmitCustomFormResponse)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | message | string |  yes  | Success message for form submission |
+ | ticket | [Ticket](#Ticket) |  yes  | Ticket created on form submission |
+
+---
+
+
+ 
+ 
+ #### [TicketContext](#TicketContext)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | application_id | string |  no  | Application ID related to the ticket |
+ | company_id | string |  yes  | Company ID related to the ticket |
+
+---
+
+
+ 
+ 
+ #### [CreatedOn](#CreatedOn)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | user_agent | string |  yes  | Useragent details |
+
+---
+
+
+ 
+ 
+ #### [TicketAsset](#TicketAsset)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | display | string |  no  | Display text for asset |
+ | value | string |  yes  | To be used for details |
+ | type | [TicketAssetTypeEnum](#TicketAssetTypeEnum) |  yes  | Type of asset |
+
+---
+
+
+ 
+ 
+ #### [TicketContent](#TicketContent)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | title | string |  yes  | Title for ticket |
+ | description | string |  no  | Long description of issue |
+ | attachments | [[TicketAsset](#TicketAsset)] |  no  | List of all attachments related to the ticket |
+
+---
+
+
+ 
+ 
+ #### [AddTicketPayload](#AddTicketPayload)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | created_by | string |  no  | Creator of the ticket |
+ | status | string |  no  | Status of the ticket |
+ | priority | [PriorityEnum](#PriorityEnum) |  no  | Priority of the ticket |
+ | category | string |  yes  | Category of the ticket |
+ | content | [TicketContent](#TicketContent) |  yes  | Content for the ticket |
+ | _custom_json | string |  no  | optional custom data that needs to be sent |
+
+---
+
+
+ 
+ 
+ #### [Priority](#Priority)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | key | [PriorityEnum](#PriorityEnum) |  yes  | Key for priority |
+ | display | string |  yes  | Display text for priority |
+ | color | string |  yes  | Color for priority |
+
+---
+
+
+ 
+ 
+ #### [Status](#Status)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | key | string |  yes  | Key for status |
+ | display | string |  yes  | Display text for status |
+ | color | string |  yes  | Color for status |
+
+---
+
+
+ 
+ 
+ #### [TicketFeedbackForm](#TicketFeedbackForm)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | title | string |  yes  | Feedback form title that will be shown to the user |
+ | display | [string] |  no  | List of all the form fields |
+
+---
+
+
+ 
+ 
+ #### [TicketFeedbackList](#TicketFeedbackList)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | items | [[TicketFeedback](#TicketFeedback)] |  no  | List of all ticket feedback for the ticket |
+
+---
+
+
+ 
+ 
+ #### [TicketFeedbackPayload](#TicketFeedbackPayload)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | form_response | string |  no  | Key-value pairs of all the form fields and their response |
+
+---
+
+
+ 
+ 
+ #### [SubmitButton](#SubmitButton)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | title | string |  yes  | Title for submit button |
+ | title_color | string |  yes  | Title color submit button |
+ | background_color | string |  yes  | Color for submit button |
+
+---
+
+
+ 
+ 
+ #### [PollForAssignment](#PollForAssignment)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | duration | number |  yes  | Duration for polling of staff |
+ | message | string |  yes  | Message for polling |
+ | success_message | string |  yes  | Message for successful polling |
+ | failure_message | string |  yes  | Message if polling failed |
+
+---
+
+
+ 
+ 
+ #### [CustomForm](#CustomForm)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | application_id | string |  yes  | Application ID for form |
+ | slug | string |  yes  | Slug for the form, which is to be used for accessing the form |
+ | header_image | string |  no  | Form header image that will be shown to the user |
+ | title | string |  yes  | Form title that will be shown to the user |
+ | description | string |  no  | Form description that will be shown to the user |
+ | priority | [Priority](#Priority) |  yes  | Sets priority of tickets created by form response |
+ | login_required | boolean |  yes  | Denotes if login is required to make a form response submission |
+ | should_notify | boolean |  yes  | Denotes if new response submission for the form should be notified to the assignees |
+ | success_message | string |  no  | Message that is to be shown on succesfull form response submission |
+ | submit_button | [SubmitButton](#SubmitButton) |  no  | Details for submit button |
+ | inputs | [string] |  yes  | List of all the form fields |
+ | created_on | [CreatedOn](#CreatedOn) |  no  | Gives details of when the form was created |
+ | poll_for_assignment | [PollForAssignment](#PollForAssignment) |  no  | Details of how polling should be done for support |
+ | _id | string |  yes  | Unique identifier for the form |
+
+---
+
+
+ 
+ 
+ #### [CommunicationDetails](#CommunicationDetails)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | type | string |  no  | Enum type for the communication method |
+ | title | string |  no  | Title for the communication method |
+ | value | string |  no  | Value for the communication method |
+ | description | string |  no  | Short description for the communication method |
+ | enabled | boolean |  no  | Denotes if this communication method has to be shown |
+
+---
+
+
+ 
+ 
+ #### [SupportGeneralConfig](#SupportGeneralConfig)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | _id | string |  no  | Unique id |
+ | support_email | [CommunicationDetails](#CommunicationDetails) |  no  | Support e-mail details |
+ | support_phone | [CommunicationDetails](#CommunicationDetails) |  no  | Support Phone number details |
+ | support_faq | [CommunicationDetails](#CommunicationDetails) |  no  | Support FAQ details |
+ | show_communication_info | boolean |  no  | Denotes if support communication info should be shown |
+ | support_communication | [CommunicationDetails](#CommunicationDetails) |  no  | Support communication array list details |
+ | show_support_dris | boolean |  no  | Denotes if support DRIS info should be shown |
+ | integration | string |  no  | Contains integrations basic information |
+
+---
+
+
+ 
+ 
+ #### [FeedbackForm](#FeedbackForm)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | inputs | string |  no  | Input details for the feed back form |
+ | title | string |  no  | Title for the feed back form |
+ | timestamps | string |  no  | Gives details of category releted data |
+
+---
+
+
+ 
+ 
+ #### [TicketSubCategory](#TicketSubCategory)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | key | string |  yes  | Key for sub-category |
+ | display | string |  yes  | Display text for sub-category |
+ | sub_categories | [TicketSubCategory](#TicketSubCategory) |  no  |  |
+
+---
+
+
+ 
+ 
+ #### [TicketCategory](#TicketCategory)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | display | string |  yes  | Category display value identifier |
+ | key | string |  yes  | Category key value identifier |
+ | sub_categories | [TicketCategory](#TicketCategory) |  no  | Support category array list details |
+ | group_id | number |  no  | Group id of category releted data |
+ | feedback_form | [FeedbackForm](#FeedbackForm) |  no  | Support category array list details |
+
+---
+
+
+ 
+ 
+ #### [CategoryData](#CategoryData)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | list | [TicketCategory](#TicketCategory) |  no  |  |
+
+---
+
+
+ 
+ 
+ #### [IntegrationConfig](#IntegrationConfig)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | _id | string |  no  | Unique id |
+ | integration_type | string |  yes  | Enum string values for integration |
+ | base_url | string |  no  | Integration base url for validate and create ticket |
+ | create_ticket_apikey | string |  no  | Integration apikey to validate and create ticket |
+ | update_ticket_apikey | string |  no  | Integration apikey to update ticket |
+ | category_sync_apikey | string |  no  | Integration apikey to sync category of selected type |
+ | category_data | [CategoryData](#CategoryData) |  no  | Support category array list details |
+ | webhook_apikey | string |  no  | Integration webhook apikey to got callbacks from integration type dashboard like freshdesk, etc |
+ | config_completed | boolean |  no  | Denotes the current intergration is completed or partially done |
+ | allow_ticket_creation | boolean |  yes  | Denotes ticket creation enable or disable on platform |
+ | show_listing | boolean |  yes  | Denotes ticket listing enable or disable on platform |
+
+---
+
+
+ 
+ 
+ #### [FeedbackResponseItem](#FeedbackResponseItem)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | display | string |  yes  | Question/Title of the form field |
+ | key | string |  yes  | Key of the form field |
+ | value | string |  yes  | User response value for the form field |
+
+---
+
+
+ 
+ 
+ #### [TicketFeedback](#TicketFeedback)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | _id | string |  yes  | Unique identifier for the feedback |
+ | ticket_id | string |  yes  | Readable ticket number |
+ | company_id | string |  yes  | Company id for which ticket was raised |
+ | response | [[FeedbackResponseItem](#FeedbackResponseItem)] |  yes  |  |
+ | category | string |  no  | Category of the ticket |
+ | user | string |  no  | User who submitted the feedback |
+ | updated_at | string |  no  | Time when the feedback was last updated |
+ | created_at | string |  no  | Time when the feedback was created |
+
+---
+
+
+ 
+ 
+ #### [TicketHistory](#TicketHistory)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | type | string |  yes  | Type of the history event |
+ | value | string |  yes  | Data of the history event |
+ | ticket_id | string |  yes  | Readable ticket number |
+ | created_on | [CreatedOn](#CreatedOn) |  no  | Time of creation of the history event |
+ | created_by | string |  no  | User who created the history event |
+ | _id | string |  yes  | Unique identifier of the history event |
+ | updated_at | string |  no  | Time of last update of the history event |
+ | created_at | string |  no  | Time of creation of the history event |
+
+---
+
+
+ 
+ 
+ #### [Ticket](#Ticket)
+
+ | Properties | Type | Nullable | Description |
+ | ---------- | ---- | -------- | ----------- |
+ | context | [TicketContext](#TicketContext) |  no  | Details of company and application realated to the ticket |
+ | created_on | [CreatedOn](#CreatedOn) |  no  | Details of company and application realated to the ticket |
+ | response_id | string |  no  | Details of company and application realated to the ticket |
+ | content | [TicketContent](#TicketContent) |  no  | Ticket conetent details |
+ | category | string |  yes  | Category assigned to the ticket |
+ | sub_category | string |  no  | Sub-category assigned to the ticket |
+ | source | [TicketSourceEnum](#TicketSourceEnum) |  yes  | Denotes if the ticket was created at company or application level |
+ | status | [Status](#Status) |  yes  | Denotes in what state is the ticket |
+ | priority | [Priority](#Priority) |  yes  | Denotes the priority of ticket |
+ | created_by | string |  no  | User details of ticket creator |
+ | assigned_to | string |  no  | Details of support staff to whom ticket is assigned |
+ | tags | [string] |  no  | Tags relevant to ticket |
+ | _custom_json | string |  no  | custom json relevant to the ticket |
+ | is_feedback_pending | boolean |  no  | Denotes if feedback submission is pending for the ticket |
+ | integration | string |  no  | Integration type and its details of the ticket |
+ | _id | string |  yes  | Unique identifier for the ticket |
+ | updated_at | string |  no  | Time when the ticket was last updated |
+ | created_at | string |  no  | Time when the ticket was created |
+
+---
+
+
+
+
+### Enums
+
+
+
+
+
+ #### [PriorityEnum](#PriorityEnum)
+ Type : string
+
+ | Name | Value | Description |
+ | ---- | ----- | ----------- |
+ | low | low | This means ticket is low priority |
+ | medium | medium | This means ticket is medium priority |
+ | high | high | This means ticket is high priority |
+ | urgent | urgent | This means ticket is of urgent priority |
+
+---
+
+
+
+ #### [HistoryTypeEnum](#HistoryTypeEnum)
+ Type : string
+
+ | Name | Value | Description |
+ | ---- | ----- | ----------- |
+ | rating | rating | This means history event is a rating |
+ | log | log | This means history event is a changelog |
+ | comment | comment | This means history event is a comment |
+
+---
+
+
+
+ #### [TicketAssetTypeEnum](#TicketAssetTypeEnum)
+ Type : string
+
+ | Name | Value | Description |
+ | ---- | ----- | ----------- |
+ | image | image | Denotes asset is of image type |
+ | video | video | Denotes asset is of video type |
+ | file | file | Denotes asset is of file type |
+ | youtube | youtube | Denotes asset is an youtube link |
+ | product | product | Denotes asset is of product type |
+ | collection | collection | Denotes asset is of collection type |
+ | brand | brand | Denotes asset is of brand type |
+ | shipment | shipment | Denotes asset is of shipment type |
+ | order | order | Denotes asset is of order type |
+
+---
+
+
+
+ #### [TicketSourceEnum](#TicketSourceEnum)
+ Type : string
+
+ | Name | Value | Description |
+ | ---- | ----- | ----------- |
+ | platformPanel | platform_panel | This means it is company level ticket |
+ | salesChannel | sales_channel | This means it is a application/sales channel level ticket |
+
+---
+
+
+
+ #### [TicketIntegrationDetails](#TicketIntegrationDetails)
+ Type : string
+
+ | Name | Value | Description |
+ | ---- | ----- | ----------- |
+ | defaultCase | default | This means it is default level ticket integration |
+ | freshdesk | freshdesk | This means it is default level freshdesk integration |
+ | kapture | kapture | This means it is default level kapture integration |
+
+---
+
+
+
+
+
+